Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,294 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 Sydney, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,294 reviews

TripAdvisor Rating  4.5/5  1,910 reviews

Certificate of excellence 2023

Avoid. Unhelpful staff and shabby hotel

TripAdvisor rating 1.0/5

NorthStar19990449035 Families - TripAdvisor review

Such a disappointment. Shabby looking hotel with unhelpful staff. Unwilling to do anything in terms of provision of customer service to make a pleasant stay for their guests. Lucie at reception was clearly intent on upselling upgrades rather than welcoming us to the city and hotel. That was after keeping me waiting to check in for so long as they only had one member of staff working. On top of that the room smells musky and has a strong smell of cigarettes. The room walls are marked and dirty and. the bed was barely made etc etc. Doesn’t bode well for our stay. So disappointed.

Pullman quay grand Sydney the best hotel

TripAdvisor rating 5.0/5

286steph2024 Families - TripAdvisor review

I enjoy my stay at the Pullman we so far have been coming a lot lately as my son enjoys it. It’s hard to find places that my so feels safe as his no verbal and to just wait to see a smile on his face once we check in is so worth it. We love it so much overall we have stayed in 2024 at least 8 nights and we have rebooked again on January. The customer service is above and beyond location room service and the apartments are all 10/10 I highly recommended this to anyone

Customer review rating 2.0/5

Sur Couples - Confirmed reviews ALL

We had no hot water

Dear Jane W., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. We sincerely apologize for the inconvenience caused by the lack of hot water in your room. We understand how frustrating this issue can be, and we are taking steps to investigate and prevent this from happening again. We have addressed the issue with our maintenance team and will be conducting thorough inspections to ensure the proper functioning of our hot water systems. Regarding the toilet brush, we apologize for the oversight and any inconvenience it may have caused. We appreciate you bringing this to our attention, and we will ensure it is promptly addressed. We value your feedback and strive to continuously improve our guest experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Beautiful, always

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great location, excellent quality and tasteful room.

Dear Erika C., Thank you for taking the time to share your feedback on your recent stay at the Pullman Quay Grand Sydney Harbour. We appreciate you highlighting the positive aspects of your experience, particularly our location, room quality, and tasteful design. We understand your disappointment regarding the lack of Chromecast functionality on the in-room televisions. We are always striving to enhance our guest experience and are currently exploring options to improve our in-room entertainment offerings. Please note that Chromecasts are available for guest use upon request at the front desk. We apologize for any inconvenience this may have caused. Regarding the absence of fruit and yogurt, we are always reviewing our amenities to ensure they meet the needs of our guests. Your feedback will be shared with our management team for consideration in future enhancements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Great location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Clean, comfortable, great location, friendly staff.

Dear Michelle V., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We're so pleased you enjoyed your stay and found our location convenient. We're always striving to maintain a clean and comfortable environment for our guests, and we're delighted to hear that you appreciated it. The positive feedback regarding our staff is particularly rewarding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

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Other web-users rate our hotel

  • 816 reviews 9.7/10 Location
  • 989 reviews 7.8/10 Room
  • 788 reviews 7.8/10 Service
  • 9 reviews 2.2/10 WiFi
  • 282 reviews 7.7/10 Comfort
  • 198 reviews 5.6/10 Cleanliness
  • 155 reviews 5.1/10 Value
  • 139 reviews 5.6/10 Breakfast

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