Dear Joan L., Thank you for your kind feedback. We’re delighted to hear that you enjoyed our well-appointed facilities, excellent team and convenient location. We also appreciate you taking the time to share your suggestions regarding the in-room entertainment. We understand how having access to streaming services, free-to-air channels such as SBS and ABC iView, as well as subtitles on movies, can enhance the overall guest experience. We’ll certainly share your feedback with the relevant team for consideration. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back again soon. With warm regards, The Pullman team

Dear Ms. Nancy, Thank you for taking the time to share your lovely feedback following your recent stay with us. We are delighted to hear that you had an enjoyable visit and that our team was able to contribute to a memorable Sydney experience. We truly appreciate your kind comments and are pleased to know that your suite and overall stay met your expectations. It is also wonderful to hear that you enjoyed our breakfast concept. We appreciate your recognition of our menu approach. Thank you once again for your valued feedback and for your loyalty as an ALL-Accor member. We look forward to welcoming you back for another relaxing stay in the future. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Penny A., Thank you for sharing your feedback and for highlighting our great location. We’re sorry for any confusion regarding the welcome drink benefit. To clarify, the welcome drink vouchers can be redeemed at either El Vista Bar or Flaminia, should one of the venues be closed. In the event that both venues are closed, we are more than happy to extend the welcome drink benefit through in-room dining, ensuring our guests can still enjoy their entitled benefit. We appreciate your feedback and will continue to ensure our team communicates these options clearly to our guests. We hope to have the pleasure of welcoming you back again soon. With warm regards, The Pullman team

Dear Amy, Thank you so much for your wonderful feedback and for sharing your experience with us. We are delighted to hear that everything was perfect during your stay, from our location and beautiful views to the quality and cleanliness of your room. It is especially lovely to know that you enjoyed the peaceful atmosphere, delicious food, and our pool. Your kind words mean a great deal to our entire team. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another memorable stay in the future. Warm regards, The Pullman Quay Grand Sydney Harbour Team

Dear Mrs. R., Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the additional charge that was inadvertently processed. We completely understand your concern and appreciate how frustrating this must have been. We are pleased to confirm that the additional charges have now been refunded, and our team has also contacted you by email to confirm the resolution. We truly appreciate your patience and understanding while we worked to address this matter. Thank you for bringing this to our attention. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Warm regards, The Pullman Quay Grand Sydney Harbour Team

Dear Brett W., Thank you for your lovely feedback! We’re delighted to hear you enjoyed our convenient location and found it easy to access the shops, Circular Quay, ferries, trains and buses. It’s wonderful to know our location made getting around so easy during your stay. We look forward to welcoming you back again soon. Warm regards, The Pullman team

Dear Helen, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We're so pleased to hear you had a comfortable stay and that you received a warm welcome from our team on arrival. It's wonderful to know you were delighted with your suite, and we're especially grateful for your kind words about our check-in team. They will be thrilled to know they helped make your stay a memorable one. We also appreciate your thoughtful comments regarding towel reuse and your support for our sustainability efforts. Thank you once again for choosing to stay with us. We truly value your loyalty as an ALL-Classic member and look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Harry A., Thank you for your wonderful and generous feedback. We are delighted to hear that you felt the Pullman provided the five-star hospitality and service you expected. It is especially rewarding to know that our reception, room service and restaurant teams made you feel so welcome. We are very proud of our team and appreciate your kind recognition of their genuine care and commitment to exceptional service. We look forward to welcoming you back for another memorable stay. With warm regards, The Pullman team

Dear Nicole W., Thank you for your detailed feedback. We are pleased to hear that the room layout worked well for your family and infant. We sincerely apologise for the inconvenience with the portacot charge, delayed towel request and the insects encountered during your stay. We have shared your comments with the relevant teams for review. Regarding loyalty points, our reception team is always happy to assist with point redemption. We would also like to clarify that baby cot is available free of charge for all our guests, and no charge was applied to your account for the baby cot provided. We appreciate your feedback and hope to welcome you and your family again. With warm regards, The Pullman team

Dear Lily G., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found the facilities spacious, clean and well maintained during your week-long stay for the Sydney Marathon. We greatly appreciate your kind comments and are delighted that you had an enjoyable experience. We look forward to welcoming you back on a future visit to Sydney. With warm regards, The Pullman team

Dear Glyn &. P. D., Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our fabulous location. It is particularly pleasing to know that our team consistently provided excellent service. We sincerely value your continued support and look forward to welcoming you back for another enjoyable stay. With warm regards, The Pullman team

Dear Wayne P., Thank you for your wonderful feedback. We are delighted to hear that you experienced warm, friendly and helpful service from our entire team at Pullman Grand Quay. It is especially pleasing to know that your two-year-old enjoyed making new friends during your stay. Creating memorable experiences for guests of all ages is very important to us, and we are grateful for your kind recognition of our team. We look forward to welcoming you and your family back for another enjoyable stay. With warm regards, The Pullman team

Dear Rashesh S., Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our convenient location and had a comfortable stay. Most of all, it’s fantastic to know our team made such a great impression. We truly appreciate your kind words and look forward to welcoming you back again soon. With warm regards, The Pullman team

Dear David C., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our excellent location at Circular Quay, as well as our breakfast offerings and spacious apartments. We also appreciate you bringing the condition of the bath towels to our attention. We sincerely apologise that they did not meet our usual standards. Your comments have been noted and will be shared with our housekeeping team for review and appropriate action. We look forward to welcoming you back again in future for many more enjoyable stays. With warm regards, The Pullman team

Dear James Shinnerman, Thank you for sharing your lovely feedback! We’re delighted that our location was the perfect choice for your once-in-a-lifetime Sydney visit and made it easy to enjoy the Sydney Marathon as well as explore everything the city has to offer. It’s wonderful to hear that you made the most of the excellent public transport connections and our proximity to so many attractions and day-trip options. We hope your stay was filled with memorable moments, and we would be thrilled to welcome you back to Sydney again in the future. With warm regards, The Pullman team

Dear Hannah L., Thank you so much for taking the time to share such a wonderful and detailed review. We’re absolutely thrilled to hear that your seven-night stay with us was such a memorable one, and that our location made your husband’s Sydney Marathon experience so convenient. It’s fantastic to know you enjoyed your spacious room, fully equipped kitchen, breathtaking harbour views, pool and hot tub, as well as our central location for exploring Sydney. Hearing that you wanted to stay forever is the ultimate compliment! We’ll be sure to pass your lovely comments on to Ari. We’re pleased to hear that she made your mornings extra special with her warmth and attentive service. We also appreciate your feedback regarding the gym and will certainly take this on board. It was a pleasure having you and your family stay with us, and we’re so glad we could be part of your Sydney trip. We hope to welcome you back to Pullman Quay Grand Sydney Harbour for another unforgettable stay very soon! With warm regards, The Pullman team

Dear Natalie F., Thank you so much for your wonderful review! We’re delighted to hear that you had such a lovely stay celebrating your mum’s birthday. It’s fantastic to know you enjoyed the room, view, location, and especially the service from our team. We’re so pleased we could be part of such a special occasion, and we look forward to welcoming you and your family back again soon. With warm regards, The Pullman team

Dear Lynn S., Thank you so much for this extraordinary review! Being named your favourite hotel property after five months of travelling around the world is an incredible compliment, and we’re truly honoured that Pullman Quay Grand Sydney Harbour stood out among so many wonderful hotels. We’re delighted that you enjoyed our spacious, well-appointed rooms, beautiful harbour and garden views, exquisite dining, and, of course, our unbeatable location. Most of all, your kind words about our team mean the world to us. Knowing that every member of our staff made you feel welcomed, cared for and at home is the greatest recognition we could receive. “10 stars out of five” certainly made us smile! We can’t wait to welcome you back to Sydney and hope your next stay with us is every bit as memorable. Thank you again for your wonderful support. With warm regards, The Pullman team

Dear Xinni H., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our great location, spacious one-bedroom apartment, and daily housekeeping service. That said, we sincerely apologise for the disappointing check-in experience. We understand how frustrating it must have been to wait in the lobby after arriving and then not be informed promptly once your room was ready. We’re also sorry that your luggage was not delivered to your room as expected. This is certainly not the level of service we aim to provide. We’re grateful that Kelly was able to assist you and that you found her friendly and helpful. We’ll be sure to pass on your kind recognition to her and share your feedback with the wider team so we can improve our arrival experience for future guests. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a smoother and more enjoyable stay next time. With warm regards, The Pullman team