Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,522 reviews

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Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,522 reviews

Customer review rating 5.0/5

Ingrid P. Couples - Confirmed reviews ALL

Well located, spacious, very comfortable, quiet. Excellent service.

Dear Ingrid P., Thank you so much for taking time to share your recent experience with us. We’re so pleased to hear that you found the apartment well located, spacious, comfortable, and quiet — and that our service met your expectations. Providing a relaxing stay in a prime location is exactly what we aim for. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. With warm regards, The Pullman team

Customer review rating 5.0/5

Peter L. Couples - Confirmed reviews ALL

Good check in and on going assistance from staff Our 10th visit

Dear Peter L., Thank you so much for your wonderful feedback and for choosing to stay with us for the 10th time — we truly appreciate your continued support. We’re delighted to hear that you enjoyed your stay and that our team provided helpful assistance throughout. It’s always a pleasure to welcome you back, and we look forward to welcoming you back again very soon. With warm regards, The Pullman team

Customer review rating 4.5/5

Evelyn B. Couples - Confirmed reviews ALL

The rooms were really lovely and well equipped. Housekeeping was excellent. Breakfast was good but the first two days of our stay we had to wait over 30 minutes to even get a juice or a hot drink. Didn’t seem very efficient, take order on paper then have to input it at the central terminal whereas everywhere else has a mini iPad. Tea and coffee arrived without teaspoons and sugar necessitating more trips to the kitchen. Food was good and plentiful when it eventually arrived. Waiting staff were very pleasant but system needs an overhaul.

Dear Evelyn B., Thank you for your kind comments regarding our rooms, housekeeping, and the quality of breakfast. We are pleased that you found our team pleasant and welcoming. Please accept our sincere apologies for the delays and inefficiencies you experienced during breakfast service. Waiting that length of time for drinks is not the standard we aim to provide. Your feedback regarding the ordering process has been noted, and we are reviewing our procedures to improve efficiency. We truly appreciate your feedback and hope to welcome you back for a smoother experience in the future. With warm regards, The Pullman team

Customer review rating 5.0/5

Jane G. Couples - Confirmed reviews ALL

We stayed for five nights after arriving from London. The perfect start to our Australian holiday.

Dear Jane G., Thank you for your delightful feedback. We are thrilled to hear that your stay with us served as a perfect start to your Australian holiday. It is our pleasure to provide comfort in such a fabulous location, and we hope to welcome you back soon. Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 3.5/5

David G. Couples - Confirmed reviews ALL

Lovely hotel and well placed in harbour Few issues though - had a bath and turned on jets - dirt and grime came out of them so not properly cleaned - next day a large cockroach came out of bath - not good for a high end hotel

Dear David G., Thank you for taking the time to provide your feedback. We are pleased to know that you enjoyed our hotel and its harbour location. That said, we are very sorry to learn of the issues you encountered during your stay. The matter regarding the bath jets and the cleanliness concerns you described is unacceptable and does not meet the standards we are committed to upholding. Please be assured that your comments have been addressed with our housekeeping, maintenance, and pest control teams as a matter of urgency. We are reviewing our cleaning and inspection procedures to prevent any recurrence. We genuinely appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us maintain the level of quality expected of a high-end hotel. We hope to have the opportunity to restore your confidence in us during a future visit. With warm regards, The Pullman Team

Other web-users rate our hotel

  • 922 reviews 9.8/10 Location
  • 1,131 reviews 8.1/10 Room
  • 860 reviews 7.7/10 Service
  • 10 reviews 2.8/10 WiFi
  • 352 reviews 8.1/10 Comfort
  • 221 reviews 5.3/10 Food
  • 214 reviews 5.4/10 Cleanliness
  • 175 reviews 5/10 Value

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