Dear Ms. Z., Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had an incredible stay and enjoyed our convenient location, beautifully appointed apartments, and the high level of service provided by our team. It is especially rewarding to hear that our team members made such a positive impression and contributed to a memorable experience. Your kind words are greatly appreciated and will continue to inspire our team to deliver exceptional stays for our guests. We look forward to welcoming you back for another wonderful visit. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Ron W., Thank you for taking the time to share your feedback with us. We are delighted to hear that you thoroughly enjoyed your stay and that our staff provided excellent service. We sincerely apologise for the shortcomings you experienced with your bar restaurant order and the breakfast service. We appreciate you bringing these matters to our attention, particularly regarding the incomplete order, coffee provision, and availability of pastries. Your comments have been noted and will be shared with the relevant teams to ensure these areas are addressed. We greatly value your feedback and hope to have the pleasure of welcoming you back in the future, when we trust we can provide an experience that fully meets your expectations. With warm regards, The Pullman team

Dear Michelle B. Thank you very much for your wonderful feedback. We are delighted to hear that every aspect of your stay received a 10, particularly our service, amenities, and location. It is especially pleasing to know that you enjoyed your room and the breathtaking harbour views from your balcony. We truly appreciate your kind comments and look forward to welcoming you back for another exceptional stay in the future. With warm regards, The Pullman team

Dear Mark D., Thank you so much for your wonderful feedback! We are delighted to hear that you had such an enjoyable stay with us at Pullman Quay Grand Sydney Harbour. It is fantastic to know that our team made a positive impression and that you appreciated their professionalism and service. We will be sure to share your kind comments with the entire team. We look forward to welcoming you back for another wonderful stay in the future! Warm regards, The Pullman Quay Grand Team

Dear Doreen A., Thank you for sharing your feedback with us. We are delighted to hear that you had a great stay and enjoyed the lovely views, as well as the service provided by our team. We are, however, very sorry to hear about your experience with our in-room dining service. We understand how frustrating it must have been to wait for your order and ultimately have to make alternative arrangements. This is certainly not the level of service we aim to provide. Your comments regarding the AI ordering system and the delay with your request have been shared with our team for review and improvement. We truly appreciate you bringing this to our attention, as feedback such as yours helps us identify areas where we need to do better. We hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve. With warm regards, The Pullman team

Dear Nathan C., Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our exceptional location, stunning views, and the amenities, particularly the refurbished One-Bedroom Suite and our pool and spa overlooking Circular Quay. We sincerely apologise, however, that some maintenance details did not meet the high standards we strive to provide. Your comments regarding the paintwork and damaged dishwasher LED panel have been noted and will be shared with our maintenance and management teams for prompt attention. We truly appreciate your understanding and are pleased that, despite these minor oversights, you still enjoyed your overall experience and found our hotel a great choice. We hope to have the pleasure of welcoming you back and providing an even more polished stay next time. Warm regards, The Pullman Team

Dear Scott W., Thank you so much for your wonderful feedback! We are thrilled to hear that you had an amazing experience with us and that everything was as you expected. It is especially lovely to know that our team was able to assist with all your requests with a smile. Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. We look forward to welcoming you back to Pullman Quay Grand for another memorable stay! Warm regards, The Pullman Team

Dear Alli C., Thank you so much for your wonderful review. We’re delighted to hear you enjoyed the magnificent views and our prime location in Circular Quay. It’s fantastic to know you appreciated having Sydney’s iconic landmarks, restaurants and shops right on your doorstep. We hope to welcome you back again soon for many more pleasant stays. With warm regards. The Pullman team

Dear Michael W., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your continued loyalty over the years and are pleased to hear that you found our Restaurant, Housekeeping, Concierge and Reception teams welcoming and helpful. We are, however, genuinely sorry to hear that your recent experience left you feeling that the service lacked the warmth and personal touch you have come to expect from Accor hotels. We understand that consistency in service is important, particularly for returning guests, and we regret that we fell short on this occasion. Your comments are important to us, and we will share your feedback with our leadership team as we continue to focus on creating a more genuine and personalised experience for our guests. Thank you again for your many years of choosing to stay with us. We truly hope we have the opportunity to restore your confidence and provide you with a more memorable experience in the future. With warm regards, The Pullman team

Dear P. Perez, Thank you for your wonderful review! We’re delighted to hear you enjoyed the fantastic location, stunning views of Circular Quay and the harbour, and the comfort of your room. It’s especially lovely to know that our reception team made you feel so welcome and that your booking experience was easy and friendly. We’ll be sure to share your kind words with the team. We look forward to welcoming you back to Pullman Quay Grand Sydney Harbour for another memorable stay! With warm regards, The Pullman team

Dear James H., Thank you for sharing your feedback. We are pleased to know that your stay was satisfactory, although we are sorry to hear that we did not make a stronger impression. We appreciate your comments and hope to have the opportunity to provide you with a more memorable experience on your next visit. Warm regards, The Pullman team

Dear Meegan S., Thank you for your wonderful review and for continuing to choose Pullman Quay Grand Sydney Harbour! We’re delighted to hear you enjoy our fantastic location and the convenience of having trains, ferries and light rail right at your doorstep. It’s wonderful to know you’ve also enjoyed the beautiful views of Sydney Harbour Bridge from your balcony and the short stroll to the Opera House. We truly appreciate your continued support and look forward to welcoming you back again soon! With warm regards, The Pullman team

Dear Jerry W., Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you had an exceptional check-in experience and found your room clean and quiet. We’re especially pleased that David at the front desk made a positive impression. We’ll be sure to pass on your kind recognition to him. We also appreciate you bringing the oven mitts, shower door and shower temperature issues to our attention. While we’re glad our team was able to resolve the oven mitt issue promptly, we apologise for the inconvenience caused by the shower. Your comments have been shared with our maintenance team for follow-up. We hope to have the pleasure of welcoming you back for an even more comfortable stay. With warm regards, The Pullman team

Dear Michael C., Thank you for your lovely feedback! We’re delighted to hear you enjoyed our great location and the stunning views of Circular Quay and its iconic landmarks. It’s wonderful to know you found the hotel clean and our team friendly and helpful. We truly appreciate your kind comments and look forward to welcoming you back to Pullman Quay Grand Sydney Harbour soon. With warm regards, The Pullman team

Dear Damien D. Thank you for your feedback. We’re pleased you enjoyed our location and hotel but sincerely apologise for the air-conditioning issue and the delay in moving you to another room. We appreciate your patience and have shared your comments with our team to help us respond more promptly in future. We hope to have another opportunity to welcome you back for a more comfortable stay. With warm regards, The Pullman team

Dear Pamela S., Thank you for taking the time to share your wonderful feedback following your three-night stay with us. We are delighted to hear that you enjoyed our prime location on Circular Quay and found your suite comfortable and well appointed. It is particularly pleasing to know that the in-suite washer and dryer added convenience to your stay. Your kind comments are greatly appreciated, and we look forward to welcoming you back to Pullman Quay Grand Sydney Harbour for another exceptional stay. Warm regards, The Pullman team

Dear Jacqueline F. Thank you for sharing such detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location, impressive room, front desk service, and dining offerings, and that overall, you found your stay comfortable and easy. We sincerely regret, however, the shortcomings you experienced. The issues with the bathroom basin plug and the replenishment of amenities such as the soap and tissues are not reflective of the standards we strive to maintain. We will ensure your comments are shared with our Housekeeping and Maintenance teams for appropriate follow-up. We are particularly concerned to learn of your experience with our automated service system. We understand how frustrating it must have been when requests were not actioned promptly or when the incorrect items were delivered, requiring you to contact our Reception team directly. Your feedback is valuable, and we will share it with the relevant departments as we continue to review and improve this service. Thank you again for bringing these matters to our attention. We appreciate your recognition of the positive aspects of your stay and hope to have the opportunity to welcome you back and provide the seamless experience you deserve. Warm regards, The Pullman team

Dear Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed the spectacular views, thoughtful room layout, convenient location, and our valet service. It is particularly pleasing to know that you felt privileged during your stay. For clarity, while most venues participate in the standard Accor Plus programme, offering 30% off food and 15% off beverages for up to ten diners, a relatively limited selection of the more than 3,000 participating venues are not included in the standard programme or offer tailored benefits. This can apply to venues with different operating models or positioning, including small cafés, members-only clubs, externally managed outlets, and Michelin-rated or chef-hatted restaurants. At our restaurant, Accor Plus members are entitled to 15% off the total bill for up to ten dining occasions, in accordance with the applicable Accor Plus terms and conditions. We regret that this was not clearly communicated to you during your stay and that this impacted your overall experience. Your comments have been shared with our team so that we can ensure our members receive clear and consistent information regarding available benefits. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back and providing an even more seamless and memorable stay. With warm regards, The Pullman team

Dear Mr. M., Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, friendly and helpful team, as well as our breakfast offerings. It is also pleasing to know that you found your room and our facilities clean and well maintained. Your kind comments are greatly appreciated and will be shared with the team as recognition of their efforts. We look forward to welcoming you back for another enjoyable stay. Warm regards, The Pullman Quay Grand Sydney Harbour Team