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Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 6,960 reviews

ALLSAFE approved hotel

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Pullman Quay Grand Sydney Harbour
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+ 25 Services

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Discover the delights of seductive signature cocktails in our vista bar Hyde Hacienda Sydney

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
  • Boat excursions (nearby)Paying
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodation(s)

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

One Bedroom Garden View Apartment

Accessible room
  • Max. number of persons: 4
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Bedroom Garden View Apartment

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft
  • Views: Garden View, Park view *

Subject to availability

One Bedroom Harbour View Apartment

  • Max. number of persons: 4
  • Views: Harbour view *

Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Bedroom Harbour View Apartment

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft
  • Views: Harbour view *

Subject to availability

Two Bedroom Garden View Apartment

  • Max. number of persons: 6
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two King Bedroom Garden View Apartment

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft
  • Views: Park view, Garden View *

Subject to availability

Two Bedroom Harbour View Apartment

  • Max. number of persons: 6
  • Views: Harbour view *

Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two King Bedroom Harbour View Apartment

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft
  • Views: Harbour view *

Subject to availability

Apartments

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our location between the Royal Botanic Gardens and Sydney Harbour, Q Dining is 'where land meets sea'. Our modern Australian menu strives to acknowledge the traditional owners of the land with a focus on locally sourced produce

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hyde Hacienda Sydney

Type of cuisine: Wine bar

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

Hyde Hacienda Sydney

Non contractual photo

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,960 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,830 reviews

Exactly what I needed

Customer review rating 5.0/5

Anonymous Business - 03/05/2021 Confirmed reviews ALL

Had a beautiful stay. Great hotel with excellent views and facilities (makes it hard to leave the room to be honest). Good access to Sydney CBD, restaurants, entertainment etc.

Dear Brad S., Thank you for your kind feedback. The views truly are breathtaking here and the location cannot be beaten! We do hope to welcome your back here soon, for hopefully another memorable stay. Sincerely, Steve Savic, General Manager.

Great location , good service.

Customer review rating 4.5/5

Linda Friends - 02/05/2021 Confirmed reviews ALL

I always enjoy staying at the Pullman Grand. The perfect location and service is always good.

Dear Linda H., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are delighted that you enjoyed your time with us! Thank you again for taking the time to leave your feedback, it serves as a great encouragement to all our staff here. Sincerely, Steve Savic, General Manager.

Awesome location, awesome room...now if only I could get a table at bar

Customer review rating 4.5/5

Pete Friends - 29/04/2021 Confirmed reviews ALL

The location is awesome, the view is awesome from the room, service is always awesome. The only nitpick is the challenge to get a seat in Hacienda Bar. Sat down at a couch that was empty, told couldn’t sit there as booked. Sat at another empty couch, told couldn’t sit there as booked. Bar staff service was excellent, only advice I would have is perhaps be a bit more lenient on letting hotel patrons sit at an empty couch & perhaps inform them they’ll need to move on when person who has booked couch has arrived

Dear Peter H., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. Thank you also for your feedback about the seating arrangement of the bar, I will make sure I follow his up personally with bar management. We will take all of your feedback on board and hopefully welcome you back so you can notice improvement in this department Sincerely, Steve Savic, General Manager.

Great view, lovely spacious room, excellent location.

Customer review rating 5.0/5

Anonymous Couples - 26/04/2021 Confirmed reviews ALL

Great check-in staff. Wonderful stay.

Dear Vicky M., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Well located but customer service below standard

Customer review rating 3.5/5

Warren P. Couples - 26/04/2021 Confirmed reviews ALL

Room was great, but customer service was below standard. When ask about checking my benefits available to myself in regards to the rooms it was made to be to complicated to check. I was given an explanation that the rooms were separately titled. In entering the bar towards the end of the evening we were told that drinks were limited by one staff member then told by another that we could have what ever we wanted. When going to breakfast at approximately at 10.40am we were told that breakfast over yet it was obvious that other people had just sat down and accommodated too.

Dear Warren P., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. It is unfortunate to hear that there was a downside to your stay in which here at the hotel I am sure that this feedback will serve as an encouragement to all of our staff as we strive to always improve the quality of our services and the hotel as a whole. Please know that we appreciate and take all the feedback you provide on board and as a team we will work and reflect on areas needed as well as the areas you have stated. Sincerely, Steve Savic, General Manager.

Perfect location

Customer review rating 4.5/5

Jo Families - 23/04/2021 Confirmed reviews ALL

Lovely stay. Staff were all helpful, location was absolutely perfect. Bed was big, warm and the rest of the room was spacious.

Dear Joanne C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steve Savic, General Manager.

Well located

Customer review rating 5.0/5

Andrew R. Couples - 22/04/2021 Confirmed reviews ALL

We found out say great the staff we very friendly and accommodating and could notbdonenough for us.

Dear Peter E., We very much appreciate you taking the time to complete our online survey about your recent stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are delighted to hear that you enjoyed your stay with us. I will share your comments with our team. Feedback like yours serves as such an encouragement to all of our staff. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Enjoyed our stay at the Pullman, perfect location

Customer review rating 4.5/5

Timothy H. Couples - 21/04/2021 Confirmed reviews ALL

All very good, room excellent, breakfast good. Bar poor due to inadequate staffing resulting in slow service. Walked out on second night as no service.

Dear Timothy H., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. Thank you also for your feedback in regards to the Hyde Hacienda, together as a team we will work on all aspects that you have mentioned to better our services. Sincerely, Steve Savic, General Manager.

Fabulous location, friendly professional staff!

Customer review rating 4.5/5

Rebecca Friends - 20/04/2021 Confirmed reviews ALL

Our recent stay was throughly enjoyed. All staff that I encountered from reception, restaurant and housekeeping were super friendly and helpful. Our room was available at midday instead of the usual 2pm check in time which was much appreciated. Breakfast was included in our room rate and was super tasty! (especially the Brioche French Toast Bowl -yum!)

Dear Mrs D., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Anderson Front Office Manager

Great stay

Customer review rating 5.0/5

Angela Families - 19/04/2021 Confirmed reviews ALL

Great stay and customer service was wonderful

Dear Angela H., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Superb Location & Great Service

TripAdvisor rating 5.0/5

ggisland 18/04/2021 TripAdvisor review

The residence I've been longing to book and stay, which has met my expectation in all aspects. Service was great. Felt welcomed and valued during check-in and check-out. Thank you! Breakfast was still quite limited due to COVID restriction. The shower room door can't close seamlessly. Please fix.

Well located

Customer review rating 4.5/5

Kevin P. Couples - 15/04/2021 Confirmed reviews ALL

The staff from the front desk to the room service staff were professional, pleasant and carried out their duties to a high standard.

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. I will follow up with Kitchen team to ensure this is rectified Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Friendly helpful staff from the moment we walked in to departure.

Customer review rating 4.5/5

Andrew S. Couples - 14/04/2021 Confirmed reviews ALL

This was an anniversary stay over and the staff from reception to restaurant and even the room service ladies made us so welcome. With the Quay/Harbour Bridge as a view and the local restaurants available and the shopping a short light rail trip away - we had all we needed. Didn't see everything we wanted - but what the heck - we'll come back to see more.

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Another fabulous family stay

Customer review rating 5.0/5

Kris Families - 12/04/2021 Confirmed reviews ALL

We were lucky enough to be in room 1002 again, lovely decor and an excellent view.

Dear Kristen H., Thank you very much for your rating. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. Thank you again for taking the time to leave your feedback it serves as a great encouragement to all our staff here. Sincerely, Steve Savic, General Manager.

Fabulous location - a very enjoyable stay

Customer review rating 5.0/5

John H. Families - 12/04/2021 Confirmed reviews ALL

We had a wonderful stay. We were delighted to be upgraded and appreciated that very much. Our fabvourite place to stay in Sydney.

Dear John H., Thank you for such lovely feedback on your recent stay with us here at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. Thank you again for your review and of course choosing to stay with us. Look forward to welcoming you back soon. Sincerely, Steve Savic, General Manager.

Great location, great views, great staff all round

Customer review rating 5.0/5

Jim B. Couples - 10/04/2021 Confirmed reviews ALL

We had a habour view suite Fantastic views and spacious suite Very friendly staff all round from the breakfast at Q dining to the Hacienda bar and front desk Great location !! We would definitely stay here again

Dear Jim B., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are so pleased to hear that you had a fantastic stay! We hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Steve Savic, General Manager.

ALWAYS CLEAN

Customer review rating 4.5/5

Richard R. Couples - 07/04/2021 Confirmed reviews ALL

Great room and view, need to look at the air con, when it settles down it makes a noise, more than 10 x times a day, not great at night.

Dear Mr R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. I will have our engineering team have a look at the air conditioning to ensure this is rectified. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Yet another wonderful Staycation in Sydney

TripAdvisor rating 5.0/5

parkerette 05/04/2021 TripAdvisor review

We are always happy with our stay at Pullman Quay Grand. Breakfast was wonderful and the staff again out did themselves. We left our wallet in the room after check out and they promptly called us and had everything ready in a secure envelope when we called in the next day to pick it up. We stayed in a one bedroom executive harbour view room. It has all been refurbished and looks amazing. I stayed with a friend from out of town so we didn't share a bed. I slept on the fold out lounge. Can I just say that it was the most comfortable fold out lounge I have ever slept on. I had a wonderful nights sleep.

Position & reliability

Customer review rating 4.5/5

Anonymous Couples - 03/04/2021 Confirmed reviews ALL

Always good & very friendly

Dear Mr M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Where has the magic gone

Customer review rating 2.0/5

Daniel P. Couples - 03/04/2021 Confirmed reviews ALL

A poor shadow of a former Accor great

Dear Mr & Mrs P., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly regarding future bookings. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Once again, we appreciate and thank you for your feedback. Kind regards, Simon Anderson Front Office Manager

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