Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 6,707 reviews
Pullman Quay Grand Sydney Harbour
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+ 25 Services
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Room 1

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When making a booking at this hotel:

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  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Enjoy classic rum cocktails with a twist in Hacienda Sydney, our sun-drenched vista bar

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Contact email

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :   VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodations

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Accessible room

1 Bedroom Suite Garden View

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

1 Bedroom Suite Harbour View

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Garden View

  • Max. number of persons: 6
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Harbour View

  • Max. number of persons: 6
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our idyllic location between the Royal Botanic Gardens and Sydney Harbour, the concept for the newly refurbished Q Dining was 'where land meets sea'. Describing the venue as an Australian sanctuary, the space encapsulates characte

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HACIENDA SYDNEY

Photo non contractuelle / Strictly non binding

Hacienda Sydney is a breathtaking setting with one of Sydney's most iconic views of the Harbour Bridge. The vista bar is inspired by the grand plantation architecture of Cuba, mixed with the lux yet modern vintage hotels of 1950's Miami.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,707 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,778 reviews

Very well located and excellent service

Customer review rating 4.5/5

M Couples - 19/02/2020 Confirmed reviews ALL

This hotel is very centrally located for the Opera House and views of the Harbour Bridge. We booked a balcony room which fronted onto Circular Quay for amazing views. Dinner at the hotel was exceptionally good and good value. The quality of the rooms is good but some of the carpet may need updating soon.

Dear Marylyn, Thank you so much for your review! We are glad you enjoyed every aspects of your stay with us. We also have some good news, our carpet will be replaced this year. Thank you again for sharing your experience, and we hope your next visit in the city will be with us. Sincerely, Pierre - Assistant Manager

Amazing Location

Customer review rating 4.5/5

Wendy F. Solo - 19/02/2020 Confirmed reviews ALL

Pullman Grand Quay is my preferred choice for a stay before boarding a cruise out of the Overseas Passenger Terminal. I always get a Harbor View room so I can watch the ship arrive and enjoy the harbour the night before.

Dear Wendy F., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback especially from returning guests. We are glad you enjoyed another overnight stay with us before boarding your cruise. Thank you again for sharing your experience, and we hope all hope to see you again before your next cruise! Sincerely, Pierre - Assistant Manager

Disappointing

Customer review rating 4.5/5

Neil G. Friends - 17/02/2020 Confirmed reviews ALL

A 5 star location badly let down by the quality of the accommodation. Poor maintenance and ageing furniture and fittings detract from the experience

Dear Mr G., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I believe our General Manager has been in contact with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Anderson Front Office Manager

Good stay

Customer review rating 4.5/5

Simon C. Families - 16/02/2020 Confirmed reviews ALL

Awsome

Good evening Simon! What a nice feedback! We are glad you enjoyed your time with us and we cannot wait to see you back! Thank you again for sharing your experience. Sincerely, Pierre - Assistant Manager
Customer review rating 4.5/5

Anonymous Families - 15/02/2020 Confirmed reviews ALL

Room was beautiful. Lots of cupboards so would work well for a long stay. The bathroom seemed to vent through the unit, and not directly to wherever bathrooms normally vent. The a/c was set to heat to 26 and cool to 12. neither very comfortable. Took to the following day to work out how the change it. The a/c also assumes you will not close both bedroom doors The wotif website says you have a double sofa bed. But we got a rollaway at extra cost. Perhaps just say it is a sofa or a double sofa. Don't mention the bed bit.

Dear David W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are glad you enjoyed your room and its' equipment. I am sorry to read you could not work out the A/C correctly from the start. Feel free to ring Reception next time so we can assist you. The sofa bed can welcome 2 children hence the denomination of a double bed. However I understand your point as it can be a bit confusing. I will share your comments about this with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Pierre - Assistant Manager

Not worth the money

Customer review rating 4.5/5

Mary Families - 15/02/2020 Confirmed reviews ALL

Room shabby. Carpets threadbare, all furniture marked and chipped. Safe not working. Damp smell in bathroom. This hotel desperately needs money spent on it! Not a lot staff could do

Dear Mary R., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; especially in regards to our rooms. I wanted to take this opportunity to inform you about our refurbishment works plan for this year. Most of the room, such as the carpet and furniture will be replace. We appreciate you shared your concerns, and it is our hope that you will give us another chance once we will have successfully completed this works! Sincerely, Pierre - Assistant Manager

Great view of Opera House

Customer review rating 4.5/5

Lynne M. Families - 15/02/2020 Confirmed reviews ALL

Staff pleasant and efficient. I made a request and it was fulfilled before I even arrived at my room.

Dear Rebecca and Lynette, What a pleasure to read such feedback about our staff! We are glad you enjoyed your stay with us and we all hope to welcome you soon again! Sincerely, Pierre - Assistant Manager

Well located and nice helpful staff

Customer review rating 4.5/5

Sarah Families - 14/02/2020 Confirmed reviews ALL

Nice stay at the Pullman, nice staff and Nice location. Rooms a bit outdated and not as clean as I would of expected. There was hair and dirt in our bath and the balcony was quite dirty too. Carpet has all sorts of hair all over it. But overall nice experience

Dear Sarah, Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. It is wonderful to hear that you enjoyed the service and the location of the hotel. It is unfortunate to hear that there was a downside to your stay. Please know that we appreciate and take all the feedback you provide on board and as a team we will work and reflect on areas needed as well as the areas you have stated. We hope that you are able to visit it in the future and that we are able to welcome you back to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Simon Anderson, Front Office Manager

Great Stay

Customer review rating 4.5/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Perfect for us

Dear Erika, We very much appreciate your comment regarding your stay at the Pullman Quay Grand Sydney Harbour; it is perfect for us. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as this one. Sincerely, Pierre - Assistant Manager
Customer review rating 4.5/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Very helpful staff

Dear Ms F., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Great location and attentive staff .

Customer review rating 4.5/5

Denis Couples - 11/02/2020 Confirmed reviews ALL

Most enjoyable as expected as we have stayed at the hotel several times before .

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Well located

Customer review rating 4.5/5

Diane Couples - 11/02/2020 Confirmed reviews ALL

Great hotel comfortable rooms fantastic location

Dear Mrs R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Stay here often but let down from staff and room

Customer review rating 4.5/5

David T. Families - 11/02/2020 Confirmed reviews ALL

I booked a two bedroom apartment, again. Firstly, went out all day and came back to room not made up, had to ask for it to be done. Then Complained that we had extremely bad noises coming from room. Staff did absolutely nothing to fix the issue, no sleep both nights. All I received was a plate of food and free parking. After being a loyal customer, spending a large amount of money with hotel, I feel that as a Platinum member I was let down and feel that the hotel had no date for its customers and will not be spending another cent with this extremely poorly managed establishment. My family and I did not sleep through two nights due to a very invasive noise in room. We requested help and all we received was lip service and had to ask on many occasions to have the issues solved. No suggestion of moving to another hotel, no suggestion of a reduced rate after paying a premium fee. This has given me a bad taste to staying with Accor and as a business owner that has my staff members of you company, I will be directing all my staff to move to another program. The senior staff at your hotel had no interest at all or are trained very poorly to deal with a situation like this. I would be ashamed as a premium hotel to have such poor practices or the poor treatment of a loyal customer. I am done.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will follow up with my Managers, as I am very disappointed to read the lack of follow up which is unacceptable, and rest assured this will be addressed. I would like to offer you a full refund for your accommodation costs for your stay with us. As it is absolutely not the usual standard we pride ourselves on I would like to call you if you would like to discuss this further, would you be able to advise when would be a good time to call you? We really appreciate your sharing your concerns! Sincerely, Simon Anderson Front Office Manager

In my heaven it was wonderful

Customer review rating 4.5/5

Anonymous Families - 11/02/2020 Confirmed reviews ALL

Couldn't have been better the location was perfect

Dear Ms R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Amazing!

Customer review rating 4.5/5

Debbie Solo - 10/02/2020 Confirmed reviews ALL

The room was beautiful and spacious. I felt as though I could have stayed there for a week!

Dear Mrs J., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Great location

Customer review rating 4.5/5

Bill Couples - 09/02/2020 Confirmed reviews ALL

We had a wonderful 3 day-2 night stay, and enjoyed the delights of the surrounding restaurants and shopping to the full

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Excellent views. Large apartment.

Customer review rating 4.5/5

Amanda W. Couples - 09/02/2020 Confirmed reviews ALL

We have stayed at the Quay Grand many times. We always love it. Unfortunately when we arrived the rubbish bin in the kitchen had not been emptied. Otherwise the apartment was made up as expected. Also the dishwasher did not work properly. It went through the cycle but the soap dispenser didn’t work. All the dishes came out soiled so I hand washed them. All that aside we have already re booked to come back in June.

Dear Amanda W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback especially from returning guests. We are sorry for the state of the room when you first arrived and thanks to your feedback we fixed the dishwasher. Thank you again for sharing your experience, and we hope your next visit in June will be hassle free. Sincerely, Pierre - Assistant Manager

Okay but WiFi was terrible

Customer review rating 4.5/5

Walter W. Couples - 09/02/2020 Confirmed reviews ALL

Generally okay but very poor WiFi connectivity spoiled visit

Dear Walter W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are sorry to hear about your experience with our WiFi. Please note that we are offering WiFi booster at Reception that improve the signal in the room. Feel free to ask for one next time you are staying with us if the connection is poor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this one. Sincerely, Pierre - Assistant Manager

Excellent location with great views

Customer review rating 4.5/5

Kath J. Families - 09/02/2020 Confirmed reviews ALL

a lovely stay staff were very helpful room very clean views spectacular

Dear Kathryn J., What a pleasure to receive the best score possible! We are glad you enjoyed the location and its views and our helpful staff. We all hope to welcome you soon again! Sincerely, Pierre - Assistant Manager

Lovely

Customer review rating 4.5/5

Anonymous Friends - 08/02/2020 Confirmed reviews ALL

Very helpful staff, great views, I enjoyed the experience, it just wasn't long enough.

Dear Lara C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are sorry you did not stay long enough. Next time make sure you book a few more days to enjoy all our facilities! Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Pierre - Assistant Manager
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