Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,538 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,538 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Customer review rating 4.5/5

Jackson M. Couples - Confirmed reviews ALL

Stayed at the Pullman for the night to attend a show at the opera house. Staff were lovely, room was very nice overlooking the gardens. Wife was very impressed with the room service charcuterie board.

Customer review rating 3.0/5

Kim C. Business - Confirmed reviews ALL

Location was great. However, breakfast took far too long. As a business traveller, the long wait for breakfast is not what I’m looking for. It took far too long to be served then the wait for food was 45 minutes. I was there for three nights and on two mornings I had to leave before my breakfast arrived. As a member of Accor I get a free drink voucher. On all three nights I was turned away from the bar with the message it was full. There was no advice on check in about how the bar works or the need to book for one drink. The staff appeared to devalue me as a customer once I mentioned the voucher. I will not stay again.the staff in the bar and restaurant appear to be indifferent to the Accor brand and loyal customers (I’m a diamond level member and expect better).

Customer review rating 5.0/5

Marcia P. Couples - Confirmed reviews ALL

Great location, close to railway, ferry and buses. Room is beautiful and you can see the harbour bridge, very nice especially in the evening. Staff were great.

Dear Marcia P., Thank you so much for taking time to share your recent experience with us. We’re delighted to hear you had such an unforgettable stay and enjoyed our prime location with easy access to transport as well as our services. It’s wonderful to hear that you loved the room and those stunning Harbour Bridge views—especially in the evening, they truly are special. We look forward to welcoming you back again soon. With warm regards, The Pullman team

Customer review rating 3.5/5

David E. Families - Confirmed reviews ALL

Always love the location, but unusually there were a couple of disappointments include the new look breakfast which was a step down.

Dear David E., Thank you for taking the time to share your recent experience with us. We’re delighted to hear that you continue to love our location and truly appreciate your loyalty as a Platinum member. We are very sorry to learn that the new breakfast offering did not meet your expectations on this occasion. Your comments are valuable and will be shared with our F&B team as we continually review and improve our guest experience. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. With warm regards, The Pullman team

Customer review rating 1.0/5

Ellysha Y. Friends - Confirmed reviews ALL

Check in was lovely and all ok until we arrived in our room. First issue was showers. One shower had all broken sh/cond/gel dispensers so you couldn't get anything out. We then went to call Room Service and our phone was broken no dial tone. Had to call reception to then give them our order which then they gave to Room Service. Our food arrived after a very long time and cold and the club sandwich was a burger and one of the worst burgers I have ever tried to eat. The wine also took a very long time. We then had a blocked sink in one of the bathrooms. When someone came to look and fix that we told them we couldn't work out how to put a movie on, even pay for one. He played around with our TV and said we have the wrong remote and you won't be able to watch any movies. Our girls night in with movies was now not happening. Overall a very bad experience for a 5 star hotel. I also have not received an itemised bill so cannot check what was charged versus what I should have been charged. I was offered a 10% discount on my stay but that doesn't seem to have been included.I will now have to call and chase that up. What a spot the hotel is in but that 24hrs was quite the disaster.

Dear Ellysha Y., Thank you for taking the time to share your feedback. We are sincerely sorry to hear how disappointing your stay was and that multiple issues impacted what should have been an enjoyable girls’ night away. While we’re pleased that your check-in experience was seamless, it’s clear that the condition of the room, in-room amenities, room service delays, food quality, and technical issues fell well short of the 5-star standard we aim to deliver. We completely understand your frustration — particularly with the shower amenities, non-functioning phone, blocked sink, incorrect remote preventing movie access, and the overall room service experience. These are fundamental aspects of a comfortable stay and should not have occurred. We also apologise for the billing concerns you raised. We can confirm that the agreed refund had been processed, and an itemised invoice has been sent to you for your records. We regret the inconvenience caused by the delay and appreciate your patience while this was resolved. Please be assured your feedback has been shared with our management, maintenance, housekeeping, food & beverage, and front office teams for immediate review and corrective action. We take this feedback very seriously, as it highlights areas where we must improve consistency and attention to detail. Once again, we sincerely apologise for your experience. Should you choose to stay with us again, we would welcome the opportunity to restore your confidence and provide the high standard of service expected of our hotel. With warm regards, The Pullman team

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Other web-users rate our hotel

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  • 220 reviews 5.9/10 Cleanliness
  • 216 reviews 6.6/10 Amenities
  • 172 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.