Pullman Quay Grand Sydney Harbour 5 stars

Though it is always an enjoyable experience, staying there at least 2 or 3 times a year, this one was a little down for us. I arrived a little earlier than my husband to check in to "set up". I had unpacked half of my luggage items when I decided to check the Movie guide as watching movies is part of our routine as my husband is disabled and it is part of our visit. The movie selection was not operating. I rang and a gentleman came to see if it could be fixed. After an hour or so it was determined that we would have to be moved. So, I had to repack everything and get moved to another room which was not as comfortable as our first room. So, 2 hours later I was finally settled in. I was not offered any apology We a long-time member of Accor. We always get 2 bottles of water when we stay at any Accor accommodations but that was not forthcoming. When I enquired about it, I was told that I could take 2 bottles from the fridge, and it would be deducted from our account. I was not in the mood to have any argument if that did not happen, so I did not do that. The refrigerator door did not close properly, the couch was very uncomfortable, the screens on the balcony did not operate at all. I know we have stayed in room 602, but I would definitely request not to be put in that room again. The screens in the Hacienda did not come down and apparently were broken. As I mentioned, my husband is disabled, and the seating was difficult to sit in and the table and chairs that were good for us both were directly in the sun. The restaurant was lovely and the service was as always wonderful. The staff at the front desk, as always was impeccable and housekeeping was also courteous and helpful. So in short, we did enjoy our visit but the various issues did impact our stay and room 602 definitely needs some attention.

Rooms where lovely and cleaned Was extremely happy

We stayed in a 2 bedroom deluxe suite and could not fault anything! The suite was extremely large and well appointed with THE BEST view! We will be back

Almost everything from arrival to departure was great as was expected. The reception and concierge were very helpful as I need to use a wheelchair. Their assistance for my husband was greatly appreciated. The restaurant for dinner was really nice and breakfast was really good with quite attentive wait staff. The only downside to my stay was the person in charge at breakfast on Friday morning (8th September). She asked my husband to sign the bill for breakfast (she had only given us the standard Accor discount). My husband explained that as I am a PLATINUM Accor member breakfast is complimentary and if I sign that I will be charged for what I have signed. There was a bit of discussion during which she argued that my husband had to sign. She then said it would be fixed by the front office that my husband needed to sign for the kitchen. My husband signed the bill and he wrote "0" on the total and also wrote "no charge with platinum card". At check out the amount for breakfast was on the account and my husband had to explain what had happened and the receptionist kindly removed the amount. So it seemed that the people who prepared the account took no notice of what was written on the breakfast and they didn't take the time to check that validity of what was written. If it hadn't been for my husband having a good idea of how much the account should have been we would have been overcharged. This was a quite disappointing to the end of our stay.

We always stay at the Pullman when we visit Sydney. The GM, David is wonderful! He is so accommodating and nothing is ever a problem.