Pullman Quay Grand Sydney Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 1,769 reviews
Pullman Quay Grand Sydney Harbour
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+ 25 Services
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Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Enjoy classic rum cocktails with a twist in Hacienda Sydney, our sun-drenched vista bar

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Contact email

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :   VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodations

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

1 Bedroom Suite Garden View

  • Max. number of persons: 4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

1 Bedroom Suite Harbour View

  • Max. number of persons: 4
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Garden View

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Harbour View

  • Max. number of persons: 6
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our idyllic location between the Royal Botanic Gardens and Sydney Harbour, the concept for the newly refurbished Q Dining was 'where land meets sea'. Describing the venue as an Australian sanctuary, the space encapsulates characte

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HACIENDA SYDNEY

Photo non contractuelle / Strictly non binding

Hacienda Sydney is a breathtaking setting with one of Sydney's most iconic views of the Harbour Bridge. The vista bar is inspired by the grand plantation architecture of Cuba, mixed with the lux yet modern vintage hotels of 1950's Miami.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,630 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,769 reviews

Customer review rating 4.5/5

Fiona Families - 15/01/2020 Confirmed reviews ALL

Lovely atmosphere the staff are all so kind and generous and genuinely want to listen and help. Really impressed with front desk and luggage collection and valet parking and extra towel delivery. It made our stay feel relaxed and smooth. Thank you to everyone!!

Dear Amanda H., What a pleasure to read your review! I will definitely share your feedback with the rest of the front office team and housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as smooth and relax as this one. Sincerely, Pierre - Assistant Manager

Excellent

Customer review rating 4.5/5

Tina B. Couples - 15/01/2020 Confirmed reviews ALL

We loved it great room awesome view & friendly staff Will definitely be back

Dear Tina B., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. We are glad you enjoyed this first experience with us and already considering coming back for your next visit in Sydney. Thank you again for sharing your review with us! Sincerely, Pierre Dumont - Assitant Manager

NOTHING HAS CHANGED SAME LOW LEVEL OF SERVICE LIKE BEFORE

Customer review rating 4.5/5

Tony R. Couples - 14/01/2020 Confirmed reviews ALL

NOTHING HAS CHANGED FROM THE MOMENT I PULLED UP IN THE DRIVE WAY WELL LACK OF PACKING DUE TO THE FACT THE DRIVE WAY GUYS WHERE TO BUSY CONVERSING INSIDE THE HOTEL AND PAYING ATTENTION TO THE CARS DOUBLE PARKED TRYING TO GET INTO THE HOTEL. FRONT DESK LADY WAS ALSO DO INVITING CHECK IN TIME WAS 2 PM I MADE SURE I WAS THERE 30 MINUTES AFTER 2.30PM WAS TOLD MY ROOM WASN'T READY HAD TO WAIT 7 MINS FINE I CAN ACCEPT THAT, 25 MINS LATER ROOM WAS READY. AFTER MY LAST STAY NOTHING HAS CHANGED OTHER THAN THE NICE WELCOME BOTTLE OF WINE AND DESERTS WITH A THANK YOU CARD FOR RETURNING BACK WAS NICE, BUT SORRY THE ROOM WAS A LET DOWN AGAIN. CARPET WAS LOOSE AND TORN THREADS WERE COMING OUT OF CARPET ( SURLY HOUSE KEEPING COULD OF JUST CUT IT WITH SCISSOR WOULD OF LOOK 90% BETTER THAN LEAVING IT HANGOUT) I HAVE PHOTOS ALSO COFFEE TABLE WAS DIRTY BUT THE BEST WAS THE HAIR THAT WAS IN THE SPA BATH AND LIPSTICK MARKS IN THE BATH ALSO. NOT VERY INVITING AND QUITE FRANKLY MADE MY WIFE SICK. I UNDERSTAND THAT THE HOTEL NEEDS A REFURBISH BUT HEY GUYS STILL DO A LITTLE BIT OF HOUSE KEEPING MIGHT NOT BE A FIX BUT MORE INVITING FOR THE CLIENT. I HAVE STAYED AT THE QUAY GRAND EVEN BEFORE THE PULLMAN TOOK IT OVER AND HAVE SLOWLY SEEN A DECLINE IN THE APPEARANCE OF THE ROOMS AND THE SERVICE GO SOUTH. YES I RETURNED BECAUSE I WAS OFFERED A COMPLEMENTARY NIGHTS STAY AFTER MY LAST VISIT WAS SHOCKING, BUT SEEING NOTHING HAS CHANGE AND THE ATTITUDE OF STAFF HASN'T CHANGED SORRY BUT I WILL BE GIVING ALL BY FUTURE BUSINESS AND REFER CLIENTS TO THE INTERCONTINENTAL WHICH IS JUST UP THE ROAD. I THOUGHT THAT AFTER 12 MONTHS THAT THERE WOULD BE SOME CHANGE BUT NOTING STILL THE SAME DON'T CARE AND RUN DOWN HOTEL.TO ADD TO THE CRAP EXPERIENCE I HAD A COMPLEMENTARY STAY ONE NIGHTS ACCOMMODATION BREAKFAST FOR 2 IN Q DINNING PLUS PARKING, SO THE NEXT DAY I GET A EMAIL WITH A BILL ATTACHED STATING I OWE $81.04 NO NOTHING WAS TAKING FROM THE MINI BAR ( WHY WOULD YOU SO EXPENSIVE ) I CALLED AD SPOKE TO THE MANAGER SABRINA ASK HER WHY I HAVE A BELL WITH A MINI BAR CHARGE WHEN I HAD A COMPLEMENTARY STAY, SHE SAID THAT IT WAS FRO A BOTTLE OF WINE... REALLY I SAID THE ONLY BOTTLE OF WINE THAT WAS CONSUMED WAS THE BOTTLE THAT WAS IN A ICE BUCKET WITH THE DESERTS WAITING FOR US AS A WELCOME BACK GIFT, OH OH SHE SAID OK I WILL LOOKING IT AND MAKE THE REFUND AND SEND THE STATEMENT IN A COUPLE OF HOURS, WELL 24 HRS LATER NO EMAIL REGARDING THE REFUND. CALLED SABRINA AGAIN ASKED IF THE REFUND WAS DONE, WAS TOLD YES SHE EMAILED ME I SAID NO, NO EMAIL I EVEN CHECKED SPAM JUST IN CASE I TOLD HER SHE WAS VERY INSTANTIATE THAT SHE SENT IT AND MADE ME LOOK LIKE A IDIOT I SAID I AM IN FRONT MY COMPUTER NOW CHECKED THE MEAL WITH HER WHICH WAS CORRECT, FUNNY HOW THE EMAIL CAME THROUGH WHEN I SAID I WILL WAIT ON THE PHONE, ATTITUDE AND STAFF PROCEDURE ARE SO SO WRONG, I AM THE CUSTOMER I AM THE ONE THAT IS KEEPING THE HOTEL ALIVE AND IN BUSINESS, YOU NEED CUSTOMERS SO PLEASE PLEASE LIFT YOU GAME.

Lovely location room size...but noisy and uncomfy for the kids

Customer review rating 4.5/5

Emma Families - 14/01/2020 Confirmed reviews ALL

Customer service was wonderful. It really was. The room was large and had a great view of Circular Quay...also handy if travelling by ferry or train. For us, boarding our cruise couldn’t have been easier leaving from this location (and seeing it come into the harbour was amazing... that box was ticked as a reason I chose to stay at Pullman Quay). Unfortunately the fold out sofa was VERY awful. The kids would have slept better on the carpet floor. The springs inside the thin mattress were very prominent. Perhaps they should be looked at because it’d be children who often utilise these sofa beds, and I feel sad for them having to. It was that bad! Also a bit too noisy from our room in terms of music and people below at the restaurants and bars etc. We weren’t able to fall asleep till about 1am.

Dear Emma H., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad you enjoyed our service and the location to board your cruise afterwards. We are obviously sorry for the state of the sofa bed and thanks to your feedback we will have it check. I also updated your profile to make sure we allocation you on a higher floor, away from Hacienda next time. We appreciate you shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre - Assistant Manager
Customer review rating 4.5/5

Alan M. Couples - 13/01/2020 Confirmed reviews ALL

The hotel was great we were very comfortable staying with you. Our main issue is with the Breakfast Service. We were not at all impressed with the way we were served. I think the wait staff should be taught how to serve the food, not keep people waiting for over an hour for a simple breakfast of toast and tea. We stayed with you for three nights and at each breakfast sitting there was an issue with service. Not impressed at all

Dear Alan M., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations on every aspects; please allow me to express my sincerest apologies. We are glad you enjoyed the room and the hotel itself. Regarding your breakfast experiences throughout your stay we will definitely share your comments with the relevant manager. We appreciate you shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Dumont - Assistant Manager

Beautiful view from a not so beautiful apartment

Customer review rating 4.5/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Property is in need a a refurb within the apartments - the public areas are nice though.

Dear Craig C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are glad you enjoyed the view. We are also excited to inform you that our rooms will be refurbish this year. So we hope next time you stay with us you will enjoy a beautiful view from a beautiful apartment! Thank you again for sharing your experience. Sincerely, Pierre Dumont - Assistant Manager

Great Stay

Customer review rating 4.5/5

Rhonda L. Couples - 12/01/2020 Confirmed reviews ALL

Once again very good. Staff very attentaive. Conveniently located to the Opera House where we were seeing a show. Electric Train, Ferries,and Tram close by.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Senior Assistant Manager

Really in need of a renovation.

Customer review rating 4.5/5

Tee Families - 09/01/2020 Confirmed reviews ALL

All 6 points go to the View. We stayed at 701 - boy, is your hotel rundown. Dated mouldy (& as a result stinky) bathrooms, broken coffee machine, stained curtains etc etc. Just too many to list. Service - checkin staff is good BUT did you try ringing Housekeeping? Half an hour - no one picked up the phone. View yes. To stay, definite no no. Sorry, cannot recommend.

Dear Tee T., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I wanted to take this opportunity to inform you that renovation will start in a few months. The room will be entirely refresh with a totally different design and more modern facilities. We appreciate you shared your concerns, and it is our hope that you will give us the opportunity to better serve once the new rooms are ready. Sincerely, Pierre - Assistant Manager

Delightful spot to stay when we are in Sydney. Love the vibrant Circular Quay experience.

Customer review rating 4.5/5

Graham E. Couples - 09/01/2020 Confirmed reviews ALL

Excellent hotel and will stay there again but please improve the WiFi!!

Dear Graham E., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback we are happy to read you enjoyed the vibe and atmosphere of the location. I can guarantee you we are doing our best to share all the comments we are receiving in regards to our WiFi. Next time you are staying with us ask us for a WiFi dongle if you have troubles with our Network. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Pierre - Assistant Manager

Disappointing

Customer review rating 4.5/5

Pania G. Couples - 08/01/2020 Confirmed reviews ALL

Having stayed here a number of times previously, we looked forward to welcoming the new year with a 3 night stay. As a Platinum member, breakfast is included, so we dined in house 3 mornings in a row. The first morning, it was obvious by the speed of delivery and the quality of the scrambled eggs and bacon that they had been pre-cooked. We overcame this by ordering omelettes the next 2 days. I felt sorry for anyone having to pay for breakfast. The dinner food, however, was fabulous, but unfortunately spoiled by the thumping music in the bar which extends to the restaurant, as well as the inexperienced and uncaring staff. The overall experience was very disappointing, with service levels well below par for this style of hotel. Very poor value for money. We won't be returning.

Dear Mr & Mrs G., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. I have passed your feedback on to Food & Beverage Manager to ensure your concerns are acknowledged and recitfied. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly or Sabrina Lorenz our Rooms Division Manager H8… regarding future bookings. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Once again, we appreciate and thank you for your feedback. Kind regards, Simon Anderson Senior Assistant Manager

Great position comfortable bed good breakfast

Customer review rating 4.5/5

Milton S. Couples - 08/01/2020 Confirmed reviews ALL

Some maintenance issues. Room 808 The verandah was not clean and had some bits of plastic blowing around. The verandah door has become misaligned and rubs on the frame and is very hard to open. The fridge is iced up and needs a defrost. The lock inside the pool area activated by a switch worked intermittently and we were locked in the pool area until it finally worked. The English enunciation of the phone answered was difficult to understand.

Dear Milton S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We are obviously sorry for all these maintenance issues you encountered throughout your stay. We do appreciate you raised it on your review so we can fix it for our next guests. It would have been nice to report it while staying with us to make your stay easier. Thank you again for sharing your experience, and we hope your next visit will be faultless. Sincerely, Pierre - Assistant Manager

Love Quay Grande

Customer review rating 4.5/5

Laura-lee C. Families - 07/01/2020 Confirmed reviews ALL

Such wonderful check in Staff and the most comfortable accomodation. We love staying at Quay Grande. Having a full kitchen/fridge is so convenient and so much room.

Dear Laura-Lee C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and see our guests returning, especially thanks to our staff. We are glad you enjoyed one more time our fully equipped apartment and cannot wait to show you our new design! I am sure you will love it! Thank you again for sharing your experience, and we hope your next visit to Sydney will be with us again! Sincerely, Pierre - Assistant Manager

Excellent views and Facilities. Friendly and helpful staff.

Customer review rating 4.5/5

Nick Friends - 07/01/2020 Confirmed reviews ALL

Excellent views and Facilities. Friendly and helpful staff.

Dear Jon Nicolas S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and nice comments about our staff. We are glad you enjoyed the view and the location while staying with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Pierre - Assistant Manager

Superb service

TripAdvisor rating 4.5/5

795john Family - 07/01/2020 TripAdvisor review

What a great stay at the Pullman quay grand . Sam and the team at Pullman always make us feel welcome and wanting to come back again and again. Thank you for another great stay and see you soon , once again.

Dear 795john, It is wonderful to hear that you had a fantastic experience here at the Pullman Quay Grand Sydney Harbour. As a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience we are delighted you enjoyed your time with us, and we hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Sam Panetta, General Manager.

The interior does not match the location of the hotel

Customer review rating 4.5/5

Bruce L. Families - 06/01/2020 Confirmed reviews ALL

in general is not bad, the view pretty much compensate all other aspects. if things could improve, the interior for the bath room or the details for the property could be improved then it will be more pleasant

Dear He L., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We are glad you enjoyed the view and your stay overall. We also wanted to share the good news with you. We will start refreshing our rooms this year and hope to see you again once it is completed! Thank you again for sharing your experience! Sincerely, Pierre - Assistant Manager

Mrs

Customer review rating 4.5/5

Lynette M. Couples - 05/01/2020 Confirmed reviews ALL

Welcoming and pleasant as usual.

Dear Lynette M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive suche comments and even more from our regular guests. Thank you for staying with us once again and we hope to see you next time you are visiting the city. Sincerely, Pierre - Assistant Manager

Luxury at it's finest♡ 5☆☆☆☆☆

Customer review rating 4.5/5

Jazz Couples - 05/01/2020 Confirmed reviews ALL

What Luxury!! My partner and I made a spur of the moment decision to go all out to welcome in the new year/new decade. I was a bit uneasy at first as the prices were (in my eyes) outrageously expensive, however we splurged thinking it's a once in a life time experience. I was quite confused with the lack of information on the website to do with traffic zones because of NYE (our check in). However, nothing a phone didn't fix. Staff were more than willing to help no matter the questions and were always happy. The room itself was harbor view with spectacular views of the harbor bridge and circular quay. It was large and comfortable with even more than you could possibly need. We stayed 3 nights and would have extended if they had any vacancies, unfortunately it's no secret how amazing this place is and they were at full capacity. After our stay I think im going to start saving now for our next stay. We also had room service every day and tried nearly everything on the menu. The chefs have outdone themselves and yet another reason Pullman Quay Grand is 5 star. Can't wait to try the restaurant next time. The Hacienda Bar also had wonderful views and cocktails were delicious everytime. Hacienda is a great vibe for NYE on the harbour. I could go on and on and on if I had more patience with using my phone. But my advice to anybody who reads this is: splurge! Go for it and you will see it's money well spent. (Book 1 night extra too as you won't want to leave). Thank you to all the staff for a wonderful start to 2020 and hoping to see you again soon!

Dear Jasmin T., I believe I should start with a BIG thank you for your review! What a pleasure to read it! I cannot thank you enough for all those positive comments and I will certainly share them with the rest of the staff. It is such a joy to see that you have been delighted with all the aspects of your stay! We all hope to see you again at the end of the year to start 2021 with us! Sincerely, Pierre - Assistant Manager

Friendly and capable staff we a can do Attitude

Customer review rating 4.5/5

Darryn Families - 04/01/2020 Confirmed reviews ALL

Very pleasant

Dear Darrynivor S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback regarding our staff. It is definitely the best comments we can read when it comes to our staff. I will certainly share your review with the team and we hope to see you soon again! Thank you again for sharing your experience with us. Sincerely, Pierre - Assistant Manager

Started terrible, Got Better

Customer review rating 4.5/5

Andrew S. Families - 03/01/2020 Confirmed reviews ALL

I was looking forward to staying in the hotel again, I said to my wife on the way from the airport its great to be going back to our home in Sydney. We were checked into room 516. As I have stayed numerous times it was clear the room was different, not the layout but the furniture and ambience of the room, it was furnished from a "Fantastic Furniture" catalogue. The sofa was cheap, nasty, rock hard, covered in crumbs, as was the rug etc. As there was no bedhead in the bedroom (all normal hotel furniture had been removed), I got on the floor to check the bedside lamp as it didn't work, I immediately began to itch - it was appalling. I rang and spoke to Duty Manager Pierre, he offered some solutions, none for that night. we went out for 1.5 hours so housekeeping could do something - came back and nothing had been done. They came "back" and did clean up. Then Pierre rang back with an option that would suit us which was to move to interconnecting one bedroom suites the following day. This was better than waiting for a 2 bedroom suite the day after that. I had stayed in the end interconnecting suites previously and I knew they would work perfectly for us so it was much appreciated that he could do that - I understand that it was a "better" room than the one I had paid for. So for the first few hours I was a most unhappy guest, but the next morning felt back at home as we had moved to a "Normal" standard of room so thanks to Pierre and team. PS. Room 516 was the worst room I have stayed in possibly ever, around 50 hotel nights a year, 20 years of doing that, 1000 nights of experience.

Dear Andrew S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It was a pleasure meeting you even though I would have obviously prefer a different feedback at first. However I am really happy to read that you ended up happy with the solution of moving rooms. I am glad we manage to turn the situation around. I updated your profile to make you will never have to step a foot in 516 again. Thank you again for sharing your experience, and we hope your next visit will start right correctly straight away. Sincerely, Pierre - Assistant Manager

My favourite hotel in Sydney

Customer review rating 4.5/5

June Solo - 03/01/2020 Confirmed reviews ALL

I always enjoy my stay in the harbour view room here and am looking forward to my next visit, which will hopefully be soon. There are were a few things which could be improved but overall I enjoyed my stay very much.

Dear June W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback, especially from our regulars like you. It would be nice to hear more from you on the things we could improve! Thank you again for sharing your experience, and we hope your next visit with us will be soon! Sincerely, Pierre - Assistant Manager
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