Pullman Quay Grand Sydney Harbour Hotel 5 stars

From front of house check in was quick n efficient. The view is amazing and the upgrade to new refurbished apartment was fantastic...... bit disappointing restaurant was closed but due to COVID what can you do. You are so close to all shopping n restaurants so all was ok for a perfect short break.

We have now been to Quay Grand 16 times, returning each year to celebrate our anniversary. Despite owner changes, the staff remains friendly, efficient and supportive of our requests.

Amazing stay for our birthday celebrations. Room was beautiful, view was perfect even with the rqiny weather and staff couldnt have been anymore wonderful especially surprising us with sparkling wine and cake.

This is my 3rd or 4th stay and fell much shorter than my previous experiences.

My wife & I were in Sydney to attend various events as well as a short break. We had a great time with easy access to transport with the hotel being located adjacent to rail, ferry & bus services.

Fantastic room (501)- clean, great views Hotel very central to everything in the city ie ferry,tram,train also bars and restaurants Staff friendly and efficient Booking 2 nights in November for birthday celebrations

I booked this as part of my daughters eighteenth birthday celebration. We checked in and once in the room heard drilling & banging directly above us. I rang the duty manager and was told that they would get it stopped I also asked about the chocolates that I had ordered but were not in the room & was told the Chef had to prepare them. The noise continued so I rang the front desk again & was told it would stop soon. It didn't so we left early for dinner. We were promised that there would be no work the next day. Next morning we were woken up by things being dropped on the floor & about 9.00am the drilling started again & the chocolates had not arrived. I rang the duty manager again, I was hung up on, I rang again & was told I needed to speak to Simon, the person who promised me the previous day that no work would be done, and he would ring me back - he didn't. So in shear frustration we checked out early. As expected I had to call Simon to get the promised refund transacted. Service at this hotel is non-existent & I was / am appalled. Every promise that was made was broken, even something as simple as getting the chocolates that were ordered to the room. Completely ruined what was to be a happy celebration

Just a short stay overnight. Staff were fantastic. We had drinks and nibbles at the bar. Nice and casual.

Hi guys , My wife and i have stayed at the Quay many times over the last 20 years - overall a great hotel. However in recent times there seems to be a few small problems turning up eg stayed there a few weeks ago - used our drink vouchers - the drinks turned up on the bill - rang up - the guys told me they would sort it out and ring me back - no call so far

This is our third time staying at this hotel. It is so beautiful. The view of the harbour and location is amazing. The staff especially the front desk staff were very friendly.

The room was great (renovated one) and the food quality was good. Our Botanical Garden room was great. Much better than expected. Unfortunately the service was quite poor on many levels. Breakfast was served in the bar. Low foot stools as seating and bar tables. Very uncomfortable. I can't see why breakfast wasn't served in the restaurant on proper chairs and tables. We have been charged for items we haven't purchased and on several occasions. New charges keep appearing on our credit cards even 2 days after we checked out. I'm about query some of these stray bottles of wine, vodka and breakfast charges. Great stay, however, it puts a bad taste in your mouth when the hotel has free run of your credit card and charges all sorts of items to it.

Very pleasant

checkin excellent but went down hill from their room excellent no welcome package no water in room & only when we enquired was told no bar or restaurant during our stay but very limited room service but from memory no breakfast at all.

We had a one bedroom harbour view apartment which has been refurbished. The position is right on Cicular Quay with a view of the Harbour Bridge. Perfect for exploring all of the Sydney CBD, and beyond via the ferries on the doorstep. Reception was efficient and friendly, the apartment was immaculately clean with all the amenities one would need for a long stay. As in the past, it is difficult to park when checking in. There is a 5 minute stopping area, but it is always occupied by non guests who have left their cars for hours. So one person has to sit in the idling car on the road while the other checks in and looks for the car valet to park the car.

Great views and lovely accomodation