Pullman Quay Grand Sydney Harbour

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Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 337 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

  • CIRCULAR QUAY:  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS:-33.860545, 151.213036

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Our guest reviews

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  337 reviews

TripAdvisor Rating  4.5/5  1,849 reviews

Certificate of excellence 2022

Great location to stay in the Sydney CBD

Customer review rating 5.0/5

Bjl Couples - Confirmed reviews ALL

Very friendly staff that checked us in and were made to feel welcome. Our apartment was amazing with everything there. The bathroom was great and we loved having a spa bath. The kitchen was roomy and easy to use appliances, loungeroom was comfortable and relaxing with the amazing view, that was something spectacular. The bedroom was very large with a very comfortable bed. The location was the best, right on the doorstep to all the attractions. We walked and explored and had so much fun.

Dear Barbara L., Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Perfect location to explore the city and great restaurants around Circular Quay

Customer review rating 4.0/5

Ros Solo - Confirmed reviews ALL

Disappointed to find at the front desk, when I checked in that as I had booked in with QANTAS FF (paying cash) that I wouldn't receive points as a member of ACCOR Hotels. Also disappointed to be told my room near Circular Quay was also due to the fact I did not book direct. Sad then that I needed to keep the verandah door shut for the noise. If I return I will definitely remember to book direct.

Dear Roslyn B., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. Thank you again for your feedback it is greatly appreciated and will not go unnoticed . Sincerely, Steve Savic, General Manager

BEST PLACE IN SYDNEY

Customer review rating 4.5/5

Di P. Couples - Confirmed reviews ALL

We booked spur of moment to celebrate my 60th and our 15th wedding anniversary- we have stayed in Sydney often but never at such a brilliant place- ruth at check in was outstanding and even sent up ver appreciated champagne to the room - pool was great and sauna, room gorgeous and service everywhere in hotel was sensational ( and I teach customer service) we will def stay again just wish had been explained there was a deluxe harbour view room - didn't see this when booking so it would have been much nicer to have a room closer to bridge- and we got to see on last day the deluxe rooms- we will be back in November please thank every single staff member the stay was beautiful

Dear darren p., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. I am so delighted to hear that Ruth was extremely helpful in checking you in, she is an asset to this property as are all our staff here. We do hope to welcome your back here soon, for hopefully another memorable stay. Thank you again for taking the time to leave your feedback it serves as a great encouragement to all our staff here. Sincerely, Steve Savic, General Manager.

Great hotel

Customer review rating 4.5/5

Lily M. Families - Confirmed reviews ALL

The checkin was seamless. Staff especially David was wonderful and made us feel special and all request was attended to in a timely manner. It was a pleasant surprise to have wine and platter delivered for my big birthday. The breakfast service at the Restaurant was aweful and the particular waiter certainly made us feel very unwelcome

Dear Lily M., We are so glad to hear you enjoyed so many aspects of the Pullman Quay Grand Sydney Harbour. It is always a pleasure to hear this kind of feedback. From all the team here we hope you had a wonderful 70th birthday! Thank you again for your review and of course choosing to stay with us. Look forward to welcoming you back soon. Sincerely, Steve Savic, General Manager.

Fantastic Stay

Customer review rating 5.0/5

David Solo - Confirmed reviews ALL

“A great experience”…..that’s how I would rate my stay. Very professional and friendly staff, easy checkin and the location just doesn’t get much better. The apartment I stayed in 1005 was spacious and nicely decorated, the bed and pillows were super comfy. Having a balcony is always a huge bonus for me and I enjoyed my morning coffee out there. I did notice one thing, If a gust of wind blew the door open it would crack the window as the metal handle makes direct contact with it. Just a rubber stopper will fix it.

Dear David A., Thank you for such lovely feedback on your recent stay with us here at the Pullman Quay Grand Sydney Harbour. The level of service we continue to uphold is to encourage all guests to have a memorable experience and we are glad you have had such. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

workers were amazing

Customer review rating 4.5/5

Sam E. Couples - Confirmed reviews ALL

hotel and workers were amazing although was a little upsetting to stay in the deluxe room which was far from delux we usually sleep in the harbour room and this year was our first in deluxe and we were really disappointed there was not much furniture the room didn’t have the 5 star hotel feeling the the harbour view does and the furniture used was not comfy or modern and the mattresses were really uncomfortable had a terrible night sleep i don’t like to complain didn’t say nothing at reception but this was really upsetting and this hotel was our family hotel we love to sleep the worker were amazing they made the stay feel better and have beautiful hospitality

Dear Sam E., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. I will share your comments with our team. Feedback like yours serves as such an encouragement to all of our staff. It is unfortunate to hear that there was a downside to your stay in which here at the hotel I am sure that this feedback will serve as an encouragement to all of our staff as we strive to always improve the quality of our services and the hotel as a whole. We do hope to welcome you back here in the future to hopefully give you the luxurious experience we are so proud to give all our guests here at the Pullman Quay Grand Sydney Harbour. Sincerely, Sincerely, Steve Savic, General Manager.

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

From the moment we got there the staff were very courteous, and patient with us when taking our car and checking in/out. It was a family get away with a 2 month old. We also had breakfast which we also enjoyed and we weren't rushed whatsoever. A great experience.

Dear Branko C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Beautiful location, spacious & great service

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I was only able to spend one night while I went to the theatre and had wanted to stay here for a long time. The room was spacious and the view of the Sydney Harbour Bridge is spectacular. The staff at reception were friendly and welcoming and replaced my non-working iron quickly. The inside and outside blinds afforded comfort as the sun set. The bed and pillows were comfy and despite the noise of the city, when the balcony door was closed, it was very quiet. A couple of minor things would lift this from a great hotel to brilliant - a better quality iron that didn’t put water all over your clothes even when the steam setting was off, a kitchen bench top that was thoroughly wiped down and a couple of free bottles of water. Minor things in what was a wonderful stay.

Dear Robyn C., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

Great location suited to our visit, with restaurant and transport options readily available at close call

Customer review rating 4.5/5

Ray S. Couples - Confirmed reviews ALL

Extremely easy to move around the precinct… Great room Great views Comfortable and hard to leave to go home

Dear Ray S. B., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

Awesome views and location

Customer review rating 5.0/5

Christina Business - Confirmed reviews ALL

Great service from the reception desk to the restaurant staff. Such a great team. Thanks!

Dear Christina P., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

Excellent location and great views

Customer review rating 4.5/5

Adam S. Couples - Confirmed reviews ALL

Staff are friendly and very helpful. This is a great Sydney experience

Dear Adam S., Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Excellent stay

Customer review rating 4.5/5

Linda Friends - Confirmed reviews ALL

I always enjoy staying at The Pullman Grand Quay. Excellent location for all that Sydney has to offer. Rooms are always clean and comfortable with staff friendly and helpful.

Dear Linda H., Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Excellent service inline with the sublime view

Customer review rating 5.0/5

Katie M. Couples - Confirmed reviews ALL

In celebration of a 60th Wedding Anniversary, I booked a deluxe, harbour-view apartment for a two night stay. The whole experience proved to be beyond expectation. The Pullman Quay Grand Sydney Harbour is well known for its fabulous views and well appointed facilities. On this stay experience, the excellent customer service we experienced was what we will remember most. Genuine care of guests, professional service and the 'can do' attitude of all staff we engaged with during our stay has really impressed us. The Pullman staff, from our booking, check in, dining and house keeping service, helped make this return to Sydney unforgettably wonderful.

Dear Kathryn M., We are so glad to hear you enjoyed so many aspects of the Pullman Quay Grand Sydney Harbour. It is always a pleasure to hear this kind of feedback. I am so delighted to hear that Joshua was extremely helpful in assisting you with your booking, he is an asset to this property as are all our staff here. From all the team here we hope you had a wonderful 60th birthday! Thank you again for your review and of course choosing to stay with us. Look forward to welcoming you back soon. Sincerely, Sincerely, Steve Savic, General Manager.

Great hotel

Customer review rating 5.0/5

M A. Business - Confirmed reviews ALL

Lovelt reception, great rooms, very clean

Dear Michele A., Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Good stay

Customer review rating 3.5/5

Bel A. Families - Confirmed reviews ALL

It was lovely Room and view beautiful Disappointed as restaurant closed and limited choice room service Breakfast day 1 was cold Jacuzzi out of order whole stay staff were really lovely

Dear Belinda a., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I am so delighted to hear that the team at our reception desk were helpful during your stay. I am sorry to hear we seemed to have passed on a few minor issues that unfortunately resulted to being quite problem during your stay with us. We value you all our guests and try our best to provide the same quality of service that Pullman is known for. Thank you again for your feedback it is greatly appreciated and will not go unnoticed. Sincerely, Steve Savic, General Manager.

Upgrade gym

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

OK - staff are exceptionally helpful. Understanding the staff shortage, I am happy to overlook the lack of towels on arrival (appreciate the bottle of wine compensation). The hotel is perfectly located with stunning views of the Quay. My disappointment was the gym - it being an important reason for my selection of the hotel given my 6 day stay. The cardio equipment is dysfunctional and dangerous. I definitely recommend you invest in a new treadmill and an overall upgrade of your gym facilities.

Dear Margaret H., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. It is unfortunate to hear that there was a downside to your stay, we have since discussed with our Strata Commitee about replacing the equiptment in the gym. We do hope to welcome you back here in the future to hopefully give you the luxurious experience we are so proud to give all our guests here at the Pullman Quay Grand Sydney Harbour. Sincerely, Steve Savic, General Manager.

Great location but getting quite tired

Customer review rating 2.5/5

Al O. Couples - Confirmed reviews ALL

The location is unrivalled but the studios are suffering from a lack of investment since they were built. The ones that are described as ‘refurbished” have been given a very light upgrade. Changing of kitchen cupboard doors and fitted units in bedroom. The bathroom has had the sink replaced but otherwise the fittings are twenty years only including mould in the tiles. The dishwasher is still the 20 year old unit which didn’t work well when first installed.

Amazing view

TripAdvisor rating 5.0/5

gconnor92 TripAdvisor review

The room was amazing along with the view. However, had the room booked for my wedding night for July 2021, I received a credit for my room when the wedding was cancelled due to covid lockdowns, however when booking my room for Feb 2022 was charged an additional 25% for the exact same room.

Dear gconnor92, Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. Thank you also for your feedback in regards to the rate of the room. Our rates do vary and depending on the date there may be certain instances where it can be lower or higher even if it is the same room category. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Anniversary stay

TripAdvisor rating 5.0/5

paulsB4031AP TripAdvisor review

First time we have stayed at the Pullman at circular quay. Great location, the restaurant food was fantastic with a great outlook over the quay and harbour bridge. receptionist was extremely helpful. Will stay again and recommend this hotel

Dear paulsB4031AP, Thank you for your kind feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us. From all the team here, we hope you had a wonderful anniversary! Sincerely, Steve Savic, General Manager.

Expected much better from Pullman

TripAdvisor rating 3.0/5

Ben M TripAdvisor review

Paid for a Deluxe Spa room with champagne package however on entering the room, the spa did not work. Hotel did offer the use of a spa in a different room which wasn't suitable. Also requested champagne be delivered as early as possible as we had dinner plans yet despite numerous calls and assurances, it wasn't delivered for several hours. Hotel was apologetic and did waive parking costs for the spa inconvenience. Issues continued after check in having been charged twice for the room. Hotel is still attempting to resolve the issue however shouldn't have happened in the first place. Overall disappointing stay however on a positive note, Hacienda Bar and Q-Dining were great venues.

Dear Ben M, Thank you very much for taking the time to provide some feedback on your recent stay. Clearly we have completely missed in a number of areas during your stay. Please accept my sincerest apology for all of the shortfalls you encountered, it is absolutely not the usual standard we pride ourselves on and it is most disheartening to read of your disappointment with your time with us. Since receiving your feedback we have discussed your experience as a team and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. May I kindly request that you contact myself directly or Simon Anderson our Front Office Manager on H8779-RD@accor.com regarding any future bookings. Once again, we thank you for your feedback and will do our utmost to restore your good faith in our hotel. Sincerely, Steve Savic, General Manager.

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