Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 6,892 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Quay Grand Sydney Harbour
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Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Discover the delights of seductive signature cocktails in our vista bar Hyde Hacienda Sydney

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
  • Boat excursions (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodation(s)

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

One Bedroom Garden View Apartment

Accessible room
  • Max. number of persons: 4
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Bedroom Garden View Apartment

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft
  • Views: Garden View, Park view *

* Subject to availability

One Bedroom Harbour View Apartment

  • Max. number of persons: 4
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Bedroom Harbour View Apartment

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft
  • Views: Harbour view *

* Subject to availability

Two Bedroom Garden View Apartment

  • Max. number of persons: 6
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two King Bedroom Garden View Apartment

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft
  • Views: Park view, Garden View *

* Subject to availability

Two Bedroom Harbour View Apartment

  • Max. number of persons: 6
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two King Bedroom Harbour View Apartment

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft
  • Views: Harbour view *

* Subject to availability

Apartments

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our location between the Royal Botanic Gardens and Sydney Harbour, Q Dining is 'where land meets sea'. Our modern Australian menu strives to acknowledge the traditional owners of the land with a focus on locally sourced produce

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hyde Hacienda Sydney

Type of cuisine: Wine bar

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

Hyde Hacienda Sydney

Non contractual photo

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,892 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,815 reviews

All great except the bed

TripAdvisor rating 4.5/5

nardcornish 14/01/2021 TripAdvisor review

We stayed here on a great rate we had a lovely one bedroom apartment overlooking the park. It was lovely apart from the fact that all our emails etc said it was a king size bed and its was not it was a queen or double bed so we had a very uncomfortable sleep as we are big people and need a king size bed. I emailed management on our return about this but received no reply which was very disappointing. Don't think we will stay there again because of this. the other staff on reception were great

Fantastic Venue

Customer review rating 4.5/5

Peterw Couples - 13/01/2021 Confirmed reviews ALL

The Pullman is a fantastic venue to base yourself for a stay in Sydney. It is central to all the top tourist sites.

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Great location

Customer review rating 4.5/5

Mark Couples - 13/01/2021 Confirmed reviews ALL

Good big room.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Excellent

Customer review rating 4.5/5

Raed Couples - 12/01/2021 Confirmed reviews ALL

Excellent. However, i would improve the variety of breakfast.

Dear Mr E., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Pullman Quay Grand

Customer review rating 4.5/5

Margaret H. Couples - 12/01/2021 Confirmed reviews ALL

Enjoyed a 2 night stay on a breakfast included package. Lovely hotel in a great location. Our room was terrific, very spacious and would be great for an extended stay, having a full kitchen and laundry.

Dear Ms H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Very good

TripAdvisor rating 4.5/5

m0nasakr 12/01/2021 TripAdvisor review

Our stay was beautiful we enjoyed the food, view and swimming pool was amazing , the staff was very friendly and helpful, room service was fast and friendly, we thank you for your service, looking forward to stay again in the future

Well located perfect views close to all restaurants & excellent service.

Customer review rating 4.5/5

Anonymous Families - 03/01/2021 Confirmed reviews ALL

I have been twice in one week . The staff at reception make you feel at home from first minute, especially David. Best customers service. I will definitely be recommending this hotel to all my family and friends.

Dear Dr A., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you had a fantastic stay! The views truly are breathtaking here and the location cannot be beaten! I am so delighted to hear that David was helpful during your stay, he is an asset to this property as are all our staff here. We do hope to welcome your back here soon, for hopefully another memorable stay. Thank you again for taking the time to leave your feedback it serves as a great encouragement to all our staff here. Kind regards, Amir Asemantab, Assistant Manager

Renovations don't hide underlying shortcomings.

Customer review rating 4.5/5

Anonymous Families - 28/12/2020 Confirmed reviews ALL

Showers were terrible running hot then cold no mater what time of day. wifi not strong enough to connect no matter which room we were in, or device we used. Fuses tripping on air-conditioning. Staff uninterested during check-in.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Amir Asemantab, Assistant Manager

Great position

Customer review rating 4.5/5

Robyn C. Couples - 24/12/2020 Confirmed reviews ALL

It was our 53rd wedding anniversary so special to us even though I had mentioned this quite a few times and by email no mention made of this as a platinum member felt at least a bottle of wine or mention in the restaurant would have been nice every other year some mention or happy anniversary on dessert plate

Dear Mr C., Thank you for your email detailing your stay with us. Clearly we have completely missed in a number of areas during your stay. Please accept my sincerest apology for all of the shortfalls you encountered, it is absolutely not the usual standard we pride ourselves on and it is most disheartening to read of your disappointment with your time with us. Since receiving your feedback, we have discussed your experience as a team and no doubt this is an opportunity to make some significant improvements to ensure this is an isolated incident and most definitely not standard. Kind regards, Amir Asemantab, Assistant Manager

Cherished

Customer review rating 4.5/5

Louise Business - 23/12/2020 Confirmed reviews ALL

Thank you for looking after us so well - as always.

Dear Ms W., It is wonderful to hear that you had a fantastic experience here at the Pullman Quay Grand Sydney Harbour. As a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience we are delighted you enjoyed your time with us, and we hope your next visit will be as pleasant and as memorable as the previous one. Kind regards. Simon Anderson Front Office Manager

Wonderful stay

Customer review rating 4.5/5

Elspeth Couples - 22/12/2020 Confirmed reviews ALL

We chose a harbour view room and were not disappointed, it was great watching the ferries coming & going and great view of the Bridge. The room had everything we needed & more!

Dear Mrs P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Rooms dated.

Customer review rating 4.5/5

Scott R. Friends - 22/12/2020 Confirmed reviews ALL

Overall OK. Restaurant service for breakfast extremely slow along with two orders being completely the wrong dish.

Dear Mr r., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I have ensured your feedback if given directly to our Food & Beverage Manager so that we may take appropriate measures to address the problem and to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Anderson Front Office Manager

Underwhelming

Customer review rating 4.5/5

Anonymous Couples - 21/12/2020 Confirmed reviews ALL

We were looking forward to our three night stay last Monday - Thursday. We have enjoyed the Garden view recently renovated earlier in the year (January). Sadly the refurbished room we were allocated had faulty air conditioning - the humidity last week was very high and consequently we had a noisy and sweltering night - noisy because we left the balcony door open for air, but there was none! Just noise from the traffic and workers on the build next door. We relocated to a harbour view for the following 2 nights which was an average stay. We booked an entertainment package which we negotiated with the front desk to mean free movies...but the harbour room did not have a movie box!

Dear Ms C., Thank you for taking the time to email us regarding your recent stay with us. Please accept my sincerest apology for the situation you encountered. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. Kind regards, Amir Asemantab, Assistant Manager

Great position

Customer review rating 4.5/5

Juliana G. Business - 21/12/2020 Confirmed reviews ALL

Three nights comfortable room excellent location easy access to the city. Excellent service at front desk really professional caring and go the next step. Dinner service on Thursday night a group Christmas party. The restaurant was full the service was dreadful not enough staff to the number of people in the restaurant really Dreadful. Breakfast service is good Saturday morning.

Dear Ms S., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you had a fantastic stay! The views truly are breathtaking here and the location cannot be beaten! I am so delighted to hear that David was extremely helpful at Concierge, he is an asset to this property as are all our staff here. We also we take your feedback about staffing in restaurant on board and do hope to welcome your back here soon, for hopefully another memorable stay. Thank you again for taking the time to leave your feedback it serves as a great encouragement to all our staff here. Kind regards, Amir Asemantab, Assistant Manager

Enjoyable efficient and friendly

Customer review rating 4.5/5

John D. Families - 21/12/2020 Confirmed reviews ALL

As above

Dear Mr D., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Officer Manager

Not one of the more memorable stays

Customer review rating 4.5/5

John Couples - 20/12/2020 Confirmed reviews ALL

Whilst the room was great as always the checkin/checkout was not its usual high standard. We were not able to enjoy the free drink (not sure why we got it?) and they would not serve us breakfast at 7.25am so we ate out despite having a 7.30am booking.

Dear Mr C., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I do apologise for your disappointment. Here at the Pullman we strive to provide and uphold the quality of service that at we Accor carry out through all our properties each in a unique and individual way. We will take all of your feedback on board and hopefully welcome you back so you can notice improvement in this department. Thank you again for sharing your experience. Kind regards, Amir Asemantab, Assistant Manager

Great location,have stayed here numerous times

Customer review rating 4.5/5

Robert R. Families - 20/12/2020 Confirmed reviews ALL

4 days with family from up North,our grandson;s loved it

Dear Mr W R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Amir Asemantab, Assistant Manager

A relaxing overnighter

Customer review rating 4.5/5

John Couples - 20/12/2020 Confirmed reviews ALL

A very relaxing overnight stay in a newly refurbished room overlooking the Botanical Gardens. The room was large with bedroom separate from the living area. A full kitchen was also available. the bed was very comfortable and aircon excellent. Parking however, at $70 I thought was .

Dear Mr G., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Amir Asemantab, Assistant Manager

Wonderful

Customer review rating 4.5/5

Phil Couples - 17/12/2020 Confirmed reviews ALL

My wife and I thoroughly enjoyed our stay at the Quay Grand. The staff members at the reception were friendly and helpful with our bags. The accommodation was spacious, luxurious and comfortable. It was a real treat to gaze out of the bedroom window and observe the ferries going to and from circular quay with the majestic harbour bridge in the background. The Nespresso pods were a welcome addition to our mornings before further coffee from the breakfast hosted by the Hotel restaurant. The staff in the Hotel were majorly a delight; Even when there were some delays in the kitchen, wait staff did their best to be accommodating. The Hacienda bar is gorgeous. My wife and I were even allowed to dine in without a prior reservation thanks to the accommodating and friendly staff. We thank-you so much for your hospitality and would love to stay again and will recommend your Hotel to our friends.

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Well located

Customer review rating 4.5/5

Colin F. N. Couples - 16/12/2020 Confirmed reviews ALL

An excellent apartment with brilliant staff to take care of us.

Dear Mr N., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

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