Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,387 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Room 1

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,387 reviews

TripAdvisor Rating  4.5/5  1,922 reviews

Great location

Customer review rating 3.5/5

Rae K. Solo - Confirmed reviews ALL

Dear Rae, Thank you for taking the time to share your detailed feedback with us at Pullman Quay Grand Sydney Harbour. We’re truly sorry to hear about the issues you experienced during your stay. We understand how important it is for a 5-star experience to meet your expectations, and we deeply regret that we fell short in some areas. The water temperature fluctuation in the shower and the issues with the dryer are certainly not the standard we aim to uphold, and we appreciate you bringing them to our attention. We sincerely apologize for the inconvenience and frustration this caused, especially since the problem was not resolved during your stay. Please know that we are actively addressing both of these issues with our maintenance team to ensure they are fully resolved for future guests. We\'re also glad that our team was able to assist with providing an alternative room for your laundry needs, and we appreciate your understanding in the matter. Your feedback regarding the service provided during this time is important to us, and we’ll be reviewing how we can improve our response to situations like this in the future. Once again, we apologize for the inconveniences you encountered, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience you deserve. Sincerely, Sammie Nguyen Assistant Front Office Manager

Excellent location for the cruise terminal

Customer review rating 4.5/5

Meghan Couples - Confirmed reviews ALL

Dear Meghan, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you had an enjoyable stay with us. It’s fantastic to know that you appreciated our friendly staff, the breakfast, and our prime location near the opera house, cruise terminal, and airport train. We’re also happy to hear that you’re looking forward to staying longer next time to enjoy more of our apartment facilities. We can’t wait to welcome you back and ensure you have another excellent experience! Sincerely, Sammie Nguyen Assistant Front Office Manager

Great Hotel and Great Location

Customer review rating 5.0/5

Brian J. Business - Confirmed reviews ALL

Dear Brian, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. We\'re delighted to hear that your stay with us, even for just one night, was so enjoyable. It\'s fantastic to know that our prime location, ease of access from the airport, and clean rooms made your visit stress-free. We\'re also pleased that you found our service to be excellent. As a Platinum member of the ALL – Accor Live Limitless loyalty program, we truly appreciate your continued trust in choosing our hotel whenever you\'re in Sydney. We look forward to welcoming you back for another wonderful stay! Sincerely, Sammie Nguyen Assistant Front Office Manager

Very helpful staff, and great service.

Customer review rating 4.5/5

Claire H. Families - Confirmed reviews ALL

Dear Claire, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. We’re thrilled to hear that you had a wonderful experience with our team, especially Lucie, and that our staff made a positive impact on your stay. We always strive to provide excellent service, and it’s lovely to know that it made your visit more enjoyable. We look forward to welcoming you back for another great stay in the future! Sincerely, Sammie Nguyen Assistant Front Office Manager

Excellent location. Professional, helpful staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Dear Ceri, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. We\'re thrilled to hear that you found our location perfect for your visit to the Opera House and that our staff were professional and helpful. It’s always wonderful to know our guests are satisfied with their accommodation. We do apologize for the inconvenience caused by the unavailability of twin beds and the closure of The Hacienda for a private event. We understand how disappointing this must have been, and we sincerely appreciate your feedback. We will certainly look into better communication regarding such events in the future to ensure our guests are informed ahead of time. We hope to welcome you back soon and provide a more seamless experience. Thank you once again for your kind comments. Sincerely, Sammie Nguyen Assistant Front Office Manager

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Other web-users rate our hotel

  • 866 reviews 9.8/10 Location
  • 1,052 reviews 7.9/10 Room
  • 818 reviews 8/10 Service
  • 8 reviews 5.3/10 WiFi
  • 204 reviews 5.1/10 Cleanliness
  • 172 reviews 5.6/10 Value
  • 141 reviews 5.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.