Dear Malcolm S., Thank you for taking time to share your feedback. We’re pleased you enjoyed our excellent location, but we sincerely apologise for the issues you experienced during your stay. Please note that your reservation was made through a third-party provider, and all room requests are subject to availability. While we always do our best to accommodate requests, we are unable to guarantee specific floors or views, and we do not have rooms directly facing the Opera House. We also apologise for the inconvenience with your luggage and the maintenance issues you encountered. Please know that our team will always be happy to offer assistance, and we regret that we did not meet your expectations on this occasion. It is our hope to have another opportunity to welcoming you back for a much more pleasant stay. With warm regards, The Pullman team

Dear Leslie C., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the comfort of your room and the fantastic harbour view. We especially appreciate your positive perspective on the view providing an enjoyable alternative to the in-room movie selection. We also understand your disappointment regarding the additional charge for movies, particularly given the room rate, and we appreciate you bringing this to our attention. Your feedback is valuable and will be shared with the relevant team as we continue to review and improve our guest experience. We look forward to welcoming you back for another memorable stay. With warm regards, The Pullman team.

Dear Victoria C., Thank you for your wonderful feedback and for choosing to stay with us once again. We are delighted to hear that our hotel remains one of your favourites and that you enjoyed our convenient location near the Opera House and surrounding restaurants. As a valued ALL – Accor Live Limitless Platinum member, we sincerely appreciate your continued loyalty and support. It is always a pleasure to welcome you back for many more enjoyable stays in future. With warm regards, The Pullman team

Dear Joanne R., Thank you for your kind feedback. We are delighted to hear that you had a wonderfully relaxing stay and enjoyed our excellent location and seamless service. It is always our pleasure to provide a comfortable and effortless experience for our guests, and we truly appreciate your recognition. We look forward to welcoming you back to Pullman Sydney Harbour for another relaxing stay. With warm regards, The Pullman team

Dear Lucas C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location near the Sydney Opera House and that the harbour view from your room made your stay especially memorable. It is also wonderful to know that you received attentive service throughout your stay. We will be sure to share your kind recognition with David, who will be pleased to know that his assistance with your early check-in contributed to a positive experience. Thank you for choosing Pullman, and we look forward to welcoming you back for another exceptional stay. With warm regards, The Pullman team

Dear Danielle T., Thank you for your wonderful feedback. We’re delighted to hear that your stay surpassed expectations and that you enjoyed the quality of the hotel, your room and our restaurant. A special thank you for recognising David from our Concierge team and the wider team for their exceptional service and genuine approach. We’ll be sure to share your kind words with them. It was a pleasure having you stay with us, and we look forward to welcoming you back for another outstanding experience. With warm regards, The Pullman team

Dear Jochen S., Thank you for your wonderful feedback! We’re delighted to hear that you had a great first stay at Pullman and enjoyed our friendly staff, as well as the well-equipped and tidy apartment. We’re also pleased to hear about your business agreement and the many stays to come. We truly value your partnership and look forward to welcoming you and your team on your future visits. We also invite you to join our ALL – Accor Live Limitless loyalty programme, where you can discover and enjoy even more exclusive benefits, rewards and experiences with us during your future stays. We look forward to welcoming you back very soon. With warm regards, The Pullman team

Dear Robert W., Thank you so much for your wonderful feedback. We are delighted to hear that you had a pleasant experience with us and our staff provided an excellent experience. We look forward to welcoming you back again soon. With warm regards, The Pullman team

Dear Andrew C., Thank you very much for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that you enjoyed our fantastic location, smooth and convenient check-in, lovely staff, and high-quality breakfast. It’s also wonderful to know that you appreciated the makeover of our restaurant and bars. As a valued ALL Accor Gold member, we truly appreciate your loyalty and are pleased that your stay was enjoyable and hassle-free. We look forward to welcoming you back for another wonderful stay in the future. With warm regards, The Pullman team

Dear Mary H., Thank you so much for your lovely review. We’re delighted to hear that you enjoyed your stay, found the room comfortable and well equipped, and appreciated the beautiful garden views and our convenient location for the opera. We sincerely apologise for the lack of towels, hand towels and a bathmat in your bathroom. Please know that our 24-hour reception team is always available and would be very happy to assist with delivering additional towels or any other items upon request at any time during your stay. We’re also pleased to hear that our staff were helpful and pleasant, and we truly appreciate your suggestion regarding the bar opening throughout the week. It was a pleasure having you stay with us, and we look forward to welcoming you back on your next trip to Sydney! With warm regards, The Pullman team

Dear Mrs. B., Thank you so much for your wonderful review. We are thrilled to read that you had a comfortable stay with us. Thank you for your kind words about our team and their efforts. Your feedback means a great deal to us, and we’re delighted to know that our team helped make your stay a pleasant one. Thank you for choosing to stay with us to celebrate your special occasions, and we look forward to welcoming you back again soon. With warm regards, The Pullman team

Dear Mrs. c., Thank you so much for your wonderful feedback and your continued support. We are pleased to learn that you continue enjoy your stays with us as well as our iconic location. We truly value your loyalty as an Accor Gold member; we look forward to welcoming you back again for many more enjoyable stays. With warm regards, The Pullman team

Dear Paul S., Thank you for staying with us again, and we’re delighted to hear you’re considering returning early next year. We really appreciate your feedback. It’s wonderful to know you found the property very clean and the bed comfortable. We’re sorry, however, that the rain shower wasn’t suitable for your reference. Please rest assured that we have shared your feedback with our senior management for consideration and improvement. We’ll also review the fridge in Room 503 and the range of kitchen utensils to see where improvements can be made. Thank you again for your valuable feedback, and we look forward to welcoming you back next year. With warm regards, The Pullman team

Dear Victor D., Thank you for your wonderful feedback and for recognising the hospitality provided by our team. We are particularly pleased to hear that Siyun, Rick and Hooman were able to assist you following the issue with your originally booked room and ensure that you were comfortable and well looked after throughout your stay. It is truly rewarding to know that their warm, attentive service made such a positive impression and contributed to your decision to consider returning to Pullman Quay Grand Sydney Harbour. We will be delighted to share your kind words with them and the wider team. Recognition such as yours is greatly appreciated and serves as wonderful encouragement to our colleagues. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back in the future. With warm regards, The Pullman team

Dear Nick W., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the room and location and found our staff to be friendly and helpful. Please accept our sincere apologies for the inconvenience caused by the shortage of towels, lack of soap, and faulty telephone. We take these matters seriously and will ensure they are addressed with the relevant teams to prevent similar issues in the future. We also appreciate your comments regarding breakfast. We regret that the selection did not meet your expectations, and your feedback regarding the quality and variety of the breakfast options has been noted and will be taken into consideration as we review our offering. We hope to have the pleasure of welcoming you back and providing you with an improved experience on your next visit. With warm regards, The Pullman team

Dear Mr. David, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the apartment, its comfort and location, and that our service contributed to a positive stay. We also appreciate your comments regarding the in-room dining and dinner experience. Please be assured that your feedback has been noted and will be shared with the relevant team for review. We sincerely apologise that this aspect of your stay did not meet your expectations. As a valued ALL member, we also appreciate your comments regarding recognition and will take this on board as we continue to enhance our guest experience. We hope to have the pleasure of welcoming you back, where we look forward to providing you with a smoother and more memorable experience on your next stay. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Melanie K., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the spectacular views, as well as the exceptional food and service at our Italian restaurant. We sincerely apologise for the inconvenience regarding the complimentary bottled water and the noise levels in the bar. Please be assured that drinking water is available at any time upon request through our 24-hour Reception. We appreciate your comments and hope to have the pleasure of welcoming you back for a more enjoyable experience in future. With warm regards, The Pullman team

Dear Hafed A., Thank you for taking the time to share your detailed feedback. We appreciate your comments regarding our location, the harbour view, and our team. We are sorry to hear that several aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the condition of the bathrooms and the washing machine. Your feedback has been shared with our relevant teams for consideration as part of our ongoing maintenance and refurbishment planning. We are particularly disappointed to learn that the breakfast experience fell short of expectations. We understand your concerns regarding the selection, value for money, additional charges, beverage limitations, and the service provided to children. We take this feedback seriously, as we want our breakfast offering to provide both quality and value and to meet the needs of families staying with us. Please accept our sincere apologies for the shortcomings you experienced. Your feedback is valuable and will assist us in identifying areas where we need to improve. We hope to have the opportunity to welcome you again and provide a much-improved experience. With warm regards, The Pullman team