Pullman Quay Grand Sydney Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 1,756 reviews
Pullman Quay Grand Sydney Harbour
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Enjoy classic rum cocktails with a twist in Hacienda Sydney, our sun-drenched vista bar

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Contact email

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :   VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodations

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

1 Bedroom Suite Garden View

  • Max. number of persons: 4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

1 Bedroom Suite Harbour View

  • Max. number of persons: 4
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Garden View

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Harbour View

  • Max. number of persons: 6
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our idyllic location between the Royal Botanic Gardens and Sydney Harbour, the concept for the newly refurbished Q Dining was 'where land meets sea'. Describing the venue as an Australian sanctuary, the space encapsulates characte

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HACIENDA SYDNEY

Photo non contractuelle / Strictly non binding

Hacienda Sydney is a breathtaking setting with one of Sydney's most iconic views of the Harbour Bridge. The vista bar is inspired by the grand plantation architecture of Cuba, mixed with the lux yet modern vintage hotels of 1950's Miami.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,550 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,756 reviews

A perfect location this spacious suite was an ideal location to be based in Sydney for a few days

Customer review rating 4.5/5

Mike B. Couples - 03/12/2019 Confirmed reviews ALL

Extremely helpful and courteous staff made all the difference as nothing was too much trouble to make our stay a very pleasant experience

Dear Mr B., We very much appreciate your kind comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive such positive feedback, so I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Warm regards, Pip McNee Assistant Manager

Another lovely stay on the Quay

Customer review rating 4.5/5

Carol Business - 03/12/2019 Confirmed reviews ALL

We usually enjoy the lively views on the waterside of the building but this time we stayed on an upper floor facing the park. It was a pleasant, peaceful view despite the smoke haze and we still had a small view of the Opera House. The breakfasts and dinner were excellent. A missing safe was quickly replaced and the room amenities are very good.

Dear Ms L., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Assistant Manager

Great location but apartments needs attention and repairs

Customer review rating 4.5/5

Nolan J. Business - 03/12/2019 Confirmed reviews ALL

I have been a loyal customer but this last stay was not great. Great location and harbour views are amazing but I was allocated room 907. The room has a dripping tap in the bathroom, ironing board was broken off leg hinges, and no day curtains in bedroom and living room. As a gold Accor Plus member, the welcome gift I was given was small box of chocolates and 2 bottled water? The room was unsatisfactory. The duty manager relocated us upon showing the room. But this room should not even be used for guest.

Dear Mr J., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have had our engineering team go over the apartment to ensure this was an isolated incident, and no doubt this is an opportunity to make significant improvements. I do hope you give us further opportunities to look after you in the future. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Once again, we appreciate and thank you for your feedback. Kind regards, Simon Anderson Assistant Manager

Fantastic location, fantastic view, great for families.

Customer review rating 4.5/5

Jason Families - 03/12/2019 Confirmed reviews ALL

We thoroughly enjoyed our experience, we had read a number of reviews, however a lot of these reviews were obviously by people who are extremely fussy. Yes some of the grouting and silicone could be redone in the bathroom, but that was the only issue. The setup of the apartment was great, having the kitchen so we could still prepare some meals after a long day of travelling made the holiday even more enjoyable. We didn't have to worry about getting everyone organised to eat out. The small gift to celebrate my daughter and wife's birthday was very special for which we were very grateful.

Dear Mr K., We very much appreciate your kind comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive such positive feedback, so I be sure to share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience. It was a pleasure to have you with us for your family celebrations, and we hope your next visit will be as pleasant as the previous one. Kind regards, Pip McNee Assistant Manager

A great hotel with excellent service.

Customer review rating 4.5/5

John A. Couples - 02/12/2019 Confirmed reviews ALL

We were straying in the hotel as we had a function at the Opera House. From arrival at valet to check in and entering our room was a total of 5 minutes. The room was amazing and all our requests were met .

Dear John A., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. It is such a joy to read we were able to meet all your requests on time, in an efficient professional manner. Thank you again for sharing your experience, and we hope to see you again in the future for another great experience. Sincerely, Pierre - Assistant Manager

Good

Customer review rating 4.5/5

Kelly Families - 02/12/2019 Confirmed reviews ALL

Friendly staff and clean accommodation. Walls and portions of the furniture were not in the nicest of conditions. Room service for an ice bucket or bottle opener took about 20+ minutes

Dear Ms R., We very much appreciate your feedback regarding your stay at the Pullman Quay Grand Sydney Harbour. Thank you for taking the time to tell us about your experience, and I am pleased to hear that overall you enjoyed the stay. At Pullman, we strive to provide a superior service experience for every customer; so please do allow me to apologise for the issues you experience during the stay. I will certainly discuss these with our relevant teams, to ensure that the appropriate measures are being taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Pip McNee Assistant Manager

It was wonderful

Customer review rating 4.5/5

Dr R. S. Couples - 02/12/2019 Confirmed reviews ALL

The staff made us very welcome. We had a happy experience staying at the Pullman Quay Grand.

Dear Mr S., We very much appreciate your kind comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive such positive feedback, so I will be sure to share your comments with our team. I am certain that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Pip McNee Assistant Manager

A little bit of paradise at Circular Quay

Customer review rating 4.5/5

Jules Couples - 01/12/2019 Confirmed reviews ALL

There were a couple of things were were disappointed about. The first thing was on checkin, which we knew was far too early for our room to be ready, for the second year in a row we were not contacted as promised when our room became available - it was only when we arrived back at the hotel and enquired were we advised that the room was ready, despite the promise of a call from the front office staff. Secondly, on the day we were due to check out, we had a call at 11.20 reminding us of our check out time - again we felt that that was inexcusable as a Platinum member not being given even a half hours leeway on the standard check out time. We were in fact just leaving our room but there was no acknowledgement that they had been premature in their call to us.

Dear Ms L., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is lovely to hear that overall you enjoyed your stay and time in Circular Quay. Please allow me to express my sincerest apologies however, for the issues you experienced. It was our pleasure to welcome you again, as a valued platinum member also, so it is certainly disheartening to hear that on this occasion, we did not quite meet expectations, nor provide you with the welcoming experience you should expect. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence. Again, we truly appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Pip McNee Assistant Manager

Lovely

Customer review rating 4.5/5

Sally O. Couples - 01/12/2019 Confirmed reviews ALL

Very enjoyable. This was our 3rd visit and did not disappoint.

Dear Mr O., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive such positive feedback, so I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again soon- with the hope that your next visit will be as pleasant as the previous one. Kind regards, Pip McNee Assistant Manager

Each Return Visit Only Gets Better And Better

Customer review rating 4.5/5

Walter L. D. Families - 30/11/2019 Confirmed reviews ALL

We have stayed at the Pullman Quay Grand in Sydney Harbour a number of times, and each time we get a suite overlooking Circular Quay - and we could not be more satisfied. The location, with views, is unsurpassable; and it's convenience to the Rocks and the Sydney Opera House remains at the top of all that we desire. We manage to see at least one event at the Opera House each visit (this time, we saw "The Choir of Man" - and loved every moment - a fantastic revue. I hope we can see it again when it hits the USA in 2020 (especially if it visits Boston). The Pullman Quay is in a perfect location - and each time we return to Australia, staying there fits all of our ne

Dear Walter D., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback, especially from returning guests! We are glad you are enjoying our location and views every time you are coming back. Thank you again for sharing your experience, and we cannot wait to welcome you back for your next visit to Sydney! Sincerely, Pierre - Assistant Manager

Great spot

Customer review rating 4.5/5

Jon Couples - 30/11/2019 Confirmed reviews ALL

We had a function in circular quay and this hotel central and great find.

Dear Mr K., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. so I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Pip McNee Assistant Manager

Adequate

Customer review rating 4.5/5

Amy Friends - 30/11/2019 Confirmed reviews ALL

For the rates charged, the rooms are tired and outdated. We stayed in a 2 bedroom apartment - walls are scuffed, bathrooms not modern enough, air conditioning not cold enough and very noisy. Everything needs an update. Ordered room service for breakfast. All food was stone cold on arrival and had to be reheated in the microwave. The order was also wrong so they had to go back and get additional missing food/coffee which meant guests couldn’t all eat together because some were waiting and others had to eat before the food went cold (again). Not the best service.

Dear Amy H., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking certainly discussing and taking the appropriate measures to address the issues you mentioned, especially in regards to the suite itself, and room service. We truly appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pip McNee Assistant Manager

Fabulous

Customer review rating 4.5/5

Annette Families - 30/11/2019 Confirmed reviews ALL

Greeted by welcoming staff and fabulous location and accomodation

Dear Ms M., We very much appreciate your kind comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. so I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Pip McNee Assistant Manager

Very pleasant stay

Customer review rating 4.5/5

Steven S. Couples - 30/11/2019 Confirmed reviews ALL

My wife and I thoroughly enjoyed our two night stay. Check-in was very easy and our harbourview suite was very well presented. We would have no hesitation staying again.

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. so I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Pip McNee Assistant Manager

Staff were helpful and very professional, room was beautiful, location fantastic. Could not have been better. Thank you

TripAdvisor rating 4.5/5

Vacation432302 Family - 30/11/2019 TripAdvisor review

The location of the hotel was convenient for the function we had to attend at Government House. The location was also brilliant for the bars and restaurants close by. The room was beautiful and the view stunning. I could not fault the staff who were very helpful and professional at all times. I Will be coming back. Thank you .

Great time away

Customer review rating 4.5/5

David Families - 29/11/2019 Confirmed reviews ALL

From the moment we entered the front door...........greeted by the Assistant Manager.............charming, helpful and genuine........our stay was off to a flying start. It was a night in town to treat Mum for her 87th birthday...........our second stay........you didn't let us down.

Dear Mr F., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. What a pleasure to receive such positive feedback! It was lovely to meet you upon your arrival, and wonderful to hear how much you enjoyed your stay, and family birthday celebration! It truly was our pleasure to have you all with us, and we hope to welcome you again soon. Warm regards, Pip McNee Assistant Manager

a very convenient and well appointed Hotel

Customer review rating 4.5/5

Robert R. Friends - 29/11/2019 Confirmed reviews ALL

My experience was a pleasant one and the staff were attentive and our room was well serviced . The Hotel is in a great position and is so convenient to all aspects of Sydney Harbour and the Rocks area .

Dear Mr r., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback, so I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Pip McNee Assistant Manager

Amazing

Customer review rating 4.5/5

Athina Families - 28/11/2019 Confirmed reviews ALL

Awesome location

Dear Athina S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. What a beautiful feedback! We love to read this kind of words from our guest and we are glad you enjoyed our location! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre - Assistant Manager

Brilliant weekend for my daughter's 21st

Customer review rating 4.5/5

Donna Families - 28/11/2019 Confirmed reviews ALL

We had a brilliant weekend for my daughters 21st. She was pleasantly surprised on arrival by balloons and a plate of delicious cakes. The view was amazing and a perfect location in the Quay, close to everything.

Dear Donna T., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We are happy to read we managed to surprise your daughter with the set up in the room. It is always a pleasure to receive positive feedback about our view and location! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre - Assistant Manager

Great Time Away

TripAdvisor rating 4.5/5

OnAir63773342706 Family - 28/11/2019 TripAdvisor review

Fantastic service, great room with superb views and wonderful facilities. From the moment we arrived in reception we felt welcomed and thoroughly enjoyed our stay. The views and location are priceless.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in sydney