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Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 7,001 reviews

ALLSAFE approved hotel

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Pullman Quay Grand Sydney Harbour
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+ 15 Services

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Discover the delights of seductive signature cocktails in our vista bar Hyde Hacienda Sydney

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORT Paying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre Paying
  • Well-being
  • Babysitting on request Paying
  • Boat excursions (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodation(s)

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our location between the Royal Botanic Gardens and Sydney Harbour, Q Dining is 'where land meets sea'. Our modern Australian menu strives to acknowledge the traditional owners of the land with a focus on locally sourced produce

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Hyde Hacienda Sydney

Type of cuisine: Wine bar

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Hyde Hacienda Sydney

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,001 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,836 reviews

well located

Customer review rating 5.0/5

Peter D. Business - 21/07/2021 Confirmed reviews ALL

excellent in all areas especially under covid lockdown compassionate helpful and caring

Dear Mr d., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Just not a 5 star experience any more

Customer review rating 3.0/5

Anonymous Families - 22/06/2021 Confirmed reviews ALL

Missing personality Poor room service options with only dinner available and nothing on a Sunday Needs some love put back in

Dear Kura M., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. It is unfortunate to hear that there was a downside to your stay in which here at the hotel. At this stage we have extended the hours for our in-room dining services from Monday through to Saturday, with Sunday being the only exception. I will however follow up personally with our F&B supervisor in regards to your feedback about the operating hours of room service. We do hope to welcome you back here in the future to hopefully give you the luxurious experience we are so proud to give all our guests here at the Pullman Quay Grand Sydney Harbour. Sincerely, Steve Savic, General Manager.

Perfect location

Customer review rating 4.5/5

Anonymous Families - 22/06/2021 Confirmed reviews ALL

Very smooth from arrival to departure their was everything we needed

Dear Frank A., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

Close enough to touch!

Customer review rating 5.0/5

Maryann G. Couples - 21/06/2021 Confirmed reviews ALL

Unsurpassed Views of our unique Harbour

Dear Maryann G., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you had a fantastic stay! The views truly are breathtaking here and the location cannot be beaten! Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Location, Location, location

Customer review rating 5.0/5

John Couples - 12/06/2021 Confirmed reviews ALL

Always wonderful to stay here. Magnificent views and well appointed suite

Dear John M., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you had a fantastic stay! The views truly are breathtaking here and the location cannot be beaten! Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Sincerely, Steve Savic, General Manager.

Great Place to Stay

Customer review rating 5.0/5

Robert E. Couples - 06/06/2021 Confirmed reviews ALL

Excellent location for attending show at the Opera House and for walking around the area, visiting the Art Gallery etc. Excellent accommodation, top-class friendly service, beautiful views of the Harbour Bridge & Harbour - what more could one want. Very good Room Service & Restaurant. Thank you.

Dear Robert E., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you had a fantastic stay! We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

My favourite place.

Customer review rating 5.0/5

Louise Business - 05/06/2021 Confirmed reviews ALL

I had forgotten how wonderful it is to stay here. A home away from home, but at one of the most beautiful locations in the world.

Dear Louise W., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are delighted that you enjoyed your time with us! We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

Best on the Harbour

Customer review rating 5.0/5

Kerry C. Couples - 04/06/2021 Confirmed reviews ALL

We have had a few short breaks at Pullaman Quay Grande. We really enjoy staying in the harbourside apartments. It is close to good restaurants and shopping. One night we walked home from Fratelli Paradiso at Potts Point. This is a 2Km walk and takes a little under 30 minutes. Another night we went to the Dolphing Hotel, Surry Hills. Accessible easily via the light rail. On a previous visit we stayed on the park side and we will not do that again as it does not have the aspect of the harbour. We will see you again soon.

Dear Kerry C., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. The views truly are breathtaking here and the location cannot be beaten! We are so glad you enjoyed the neighbouring walks. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Location location in a great suite

Customer review rating 4.5/5

Seva Business - 02/06/2021 Confirmed reviews ALL

Excellent service and terrific room with everything you need a traveller

Dear Seva Frangos C., Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

5* view, 2* room and common areas

Customer review rating 1.5/5

Tamara Couples - 02/06/2021 Confirmed reviews ALL

Harbour view is stunning. Hotels is absolutely not 5* luxury. It's more like a 5* view with 2* room and common areas. The rooms, while spacious, are incredibly dated. Chips all over the woodwork, scuffs all over the paint, ripped curtains, stained carpet, brown stained old light switches, no modern charging stations. Decor confused and out of the 80s/90s. Bed hard. The furniture for the balcony was plastic, covered in a thin film of cigarette ash and uneven/wonky. It seemed clean but what baffled me was that some dirty cocktail glasses from our room were just left out in the corridor after house keeping came through. Not exactly what you'd expect. The breakfast was actually really good, and the service professional. What a shame it was also served in a dated room with some of the most stained carpet I've ever seen in a hotel with rips in it. Not worth the price, needs a full renovation and to lift its game.

Dear Tamara C., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In terms of the rooms we are currently in the final stages of completing a room refurbishment, our "deluxe " rooms have received rave reviews to date and for the few remaining unrenovated rooms we are sharing feedback such as your with the individual owners to try and get them across the line on a refurbishment. The restaurant carpet similarly is in the final stages of being made and will be installed shortly. The product in the restaurant is just over a year old and has completely failed, we agree it presents poorly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steve Savic General manager

great location, luxury hotel. Staff very kind and friendly

Customer review rating 5.0/5

Darko R. Families - 01/06/2021 Confirmed reviews ALL

Great place to stay for business or pleasure. The staff were extremely helpful. Definately will come back again and stay at this hotel.

Dear Mr R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Best location in Sydney

Customer review rating 4.5/5

Helen V. Couples - 26/05/2021 Confirmed reviews ALL

Very friendly front desk staff as well as in the restaurant (breakfast) - we felt very welcome. The breakfast menu was very good. While the furnishings and paintwork in our room were a little tired, we had the most amazing view of the harbour and all its comings and goings. Cocktails and snacks in Hyde Hacienda were very good, and again that magnificent view was unbeatable.

Dear Ms V., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Perfect location

Customer review rating 4.5/5

Joan Friends - 22/05/2021 Confirmed reviews ALL

Most enjoyable three days in the perfect spot.

Dear Joan L., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Great stay

Customer review rating 4.5/5

Bronwyn W. Couples - 21/05/2021 Confirmed reviews ALL

Good customer service and great room

Dear Bronwyn W., Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Just Excellent !!

Customer review rating 5.0/5

Michael E. Couples - 18/05/2021 Confirmed reviews ALL

From check-in to check-out, and the restaurant meals in between - cannot fault the service and facilities utilised. Thank you

Dear Mr & Mrs E., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Great location & beautiful view

Customer review rating 4.0/5

James Couples - 18/05/2021 Confirmed reviews ALL

Loved the suite, well appointed with beautiful views. Staff were fantastic. Only downside was the noise of the renovations going on that we weren't advise of beforehand. It was a bit of a shock to discover the work going on in rooms around us and the noise.

Dear James D., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We are doing our very best to ensure guests in the building are being taken care of, we are putting procedures in place to ensure they are comfortable and they are our first priority however it looks like on this occasion we have missed the mark. I do hope you give us further opportunities to look after you in the future. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Superb Location & Great Service

TripAdvisor rating 5.0/5

ggisland 18/04/2021 TripAdvisor review

The residence I've been longing to book and stay, which has met my expectation in all aspects. Service was great. Felt welcomed and valued during check-in and check-out. Thank you! Breakfast was still quite limited due to COVID restriction. The shower room door can't close seamlessly. Please fix.

Dear ggisland, Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Yet another wonderful Staycation in Sydney

TripAdvisor rating 5.0/5

parkerette 05/04/2021 TripAdvisor review

We are always happy with our stay at Pullman Quay Grand. Breakfast was wonderful and the staff again out did themselves. We left our wallet in the room after check out and they promptly called us and had everything ready in a secure envelope when we called in the next day to pick it up. We stayed in a one bedroom executive harbour view room. It has all been refurbished and looks amazing. I stayed with a friend from out of town so we didn't share a bed. I slept on the fold out lounge. Can I just say that it was the most comfortable fold out lounge I have ever slept on. I had a wonderful nights sleep.

Dear parkerette, Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. We look forward to welcoming you back for another memorable experience. Sincerely, Steve Savic, General Manager.

Location

TripAdvisor rating 4.0/5

kymrichards55 13/03/2021 TripAdvisor review

This is our favorite hotel so far on Circular Quay. Just leave your car in the underground parking & walk or public transport is so easy from this location.. Great restaurants on the promenade are virtually at the Quay entrance to the hotel. A short walk around Circular Quay takes you to The Rocks area & Argyle Street for yet more food & drinking venues also the best Patisserie (Le Renaissance) The East Asian restaurant is a short walk towards the Opera house for the best food lunch or dinner.

Dear kymrichards55, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Lovely weekend..

TripAdvisor rating 4.0/5

516office 10/03/2021 TripAdvisor review

As polite & courteous as the staff were, as a Diamond status we were not advised of breakfast details, late check out or any additional details at check in. Basically we were given our room key and told where the lifts were. In saying that, the room was clean and beautifully appointed, loads of space with everything we needed. Location is second to none but at $699 per night for a park view, the value was definitely not there.

Dear 516office, Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we appreciate and take all the feedback you provide on board and as a team we will work and reflect on areas needed. We hope that you are able to visit it in the future and that we are able to welcome you back to stay with us. Sincerely, Steve Savic, General Manager.

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