Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,547 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,547 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Customer review rating 5.0/5

Kirsten F. Solo - Confirmed reviews ALL

I would highly recommend this hotel!

Dear Kirsten F., Thank you so much for taking time to share your recent experience with us. We’re thrilled to know you had an amazing stay and appreciated the ambience of our hotel. We truly value your loyalty with Accor Hotels, and we look forward to welcoming you back again soon in future. With warm regards, The Pullman team

Customer review rating 5.0/5

John W. Couples - Confirmed reviews ALL

Excellent. We did have a problem with the air conditioning but they fixed it quickly. The apartment was superbly equipped with everything you need for a longer stay.

Dear John W., Thank you so much for taking time to share your recent experience with us. We’re delighted to hear that you enjoyed our great location and the in-room amenities, and that the apartment was well equipped for a longer stay. We appreciate you letting us know about the air conditioning issue and are pleased it was resolved promptly by our team. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. With warm regards, The Pullman team

Customer review rating 5.0/5

Brenda H. Couples - Confirmed reviews ALL

Had a fantastic time at the Pullman Quay Grand Sydney Harbor. Checked-in with at the desk with David Host, he was very helpful with suggestions on how to maximize our time. The facilities are beautiful and our balcony harbor view room was well appointed. The bed was very comfortable. I highly recommend using the Pullman, I know I will be back!

Dear Brenda H., Thank you for taking time to share your recent experience. We’re delighted to hear you had such a fantastic stay at Pullman Quay Grand Sydney Harbour. It’s great to know David made your check-in memorable with helpful suggestions, and that you enjoyed the beautiful facilities, comfortable bed, and stunning harbour-view balcony. Your recommendation means a lot to our team, and we truly appreciate it. We look forward to welcoming you back for another exceptional stay very soon! With warm regards, The Pullman team

Customer review rating 3.5/5

Kerry W. Couples - Confirmed reviews ALL

Everything was great except for us not receiving our pre ordered and prepaid bottle of champagne on arrival. I raised this at checkout and we were refunded.

Dear Kerry W., Thank you for taking time to share your recent experience with us. We’re delighted to hear that you enjoyed our great location and the amazing views. We sincerely apologise for the oversight regarding your pre-ordered and prepaid bottle of champagne not being delivered on arrival. While we’re glad, this was resolved with a refund at checkout, we regret the inconvenience and disappointment this may have caused during your stay. Thank you for bringing this to our attention. Your comments have been shared with the relevant team to help ensure this does not happen again. We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future. With warm regards, The Pullman team

Customer review rating 2.5/5

Craig S. Families - Confirmed reviews ALL

The room was fantastic. The decor is a bit drab, but the harbour view with balcony is excellent. We had some drink vouchers, but not able to use them as the bar wasn't open till 3pm and then booked for private functions most days we were there.

Dear Craig S., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed the room and the excellent harbour view from your balcony. We regret that other aspects of your stay did not fully meet expectations. Please accept our apologies for the inconvenience caused by the limited availability of the bar, which prevented you from using your drink vouchers as intended. We understand how disappointing this must have been and appreciate you bringing it to our attention. As a valued Platinum Loyalty member, your experience is especially important to us. Your feedback has been documented and shared with our team so we can better serve you on future visits and continue to improve our offerings. Thank you again and we hope to have the opportunity to welcome you back and provide a much more pleasant experience next time. With warm regards, The Pullman team

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Other web-users rate our hotel

  • 925 reviews 9.8/10 Location
  • 1,137 reviews 8.1/10 Room
  • 873 reviews 8/10 Service
  • 10 reviews 3.1/10 WiFi
  • 350 reviews 8.1/10 Comfort
  • 221 reviews 5.9/10 Cleanliness
  • 213 reviews 6.6/10 Amenities
  • 155 reviews 5.3/10 Breakfast

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