Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,292 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 Sydney, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,292 reviews

TripAdvisor Rating  4.5/5  1,901 reviews

Certificate of excellence 2023

Staying here is totally a bad experience

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Before I checked in, I clearly ask the staff to take out all of the items in the minibar. I asked them twice!!! I don't know if they were too busy or simply too lazy to do that, but eventually they didn't do what I ask. And now you charge me for 80 AUD when I barely touch any item in the minibar. It makes me feel like I am being scammed, and they did that on purpose

Dear Dian, Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for not fulfilling your request to remove the minibar items before your check-in, despite your repeated reminders. We understand how frustrating this situation must have been and regret the inconvenience caused. Please be assured that we take such matters very seriously. We have already emailed you to apologize and have refunded the incorrect charge back to your card today. We are also bringing this to our next meeting and reviewing our procedures to ensure this does not happen again in the future. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back and provide a much-improved experience. Sincerely, Pullman Quay Grand Management Team

Fantastic location, beautiful suite

Customer review rating 5.0/5

Dawn Families - Confirmed reviews ALL

We came from Canada and I wanted fabulous views of the opera house in a great location and Pullman delivered.

Dear Scott, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We're thrilled to hear that you enjoyed our fantastic location and the beautiful suite during your visit from Canada. It's fantastic to know that our views of the Opera House exceeded your expectations and that our location was ideal for your stay in Sydney. We strive to deliver exceptional experiences to all our guests, and we're delighted that you found everything to your satisfaction and delivered Pullman brand. We look forward to welcoming you back on your next visit to Sydney. Sincerely, Pullman Quay Grand Management Team

Exquisite location

Customer review rating 4.5/5

Felicity Families - Confirmed reviews ALL

Lovely hotel very accommodating for families and the perfect location for exploring Sydney

Dear Felicity, Thank you for sharing your feedback with us following your recent stay at our hotel. We're delighted to hear that you found our location exquisite and that your family enjoyed the accommodations and exploring Sydney. Your comments regarding the room decor and cleanliness are invaluable to us, and we sincerely apologize for any oversight. Rest assured, we have already addressed this with our housekeeping team to ensure that such occurrences are rectified promptly. We are thrilled that you appreciated our eco-friendly initiatives such as the paper-based toiletries and towel reuse program. It's wonderful to know that these efforts resonate with our guests. I will personally pass on your compliments to our doorman and the breakfast team member who made your children's experience special with marshmallows. They will be delighted to hear your kind words. Once again, thank you for your valuable feedback. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Pullman Quay Grand Management Team

You must book a harbour view room

Customer review rating 5.0/5

Kay Families - Confirmed reviews ALL

I could sit on that balcony and watch the ferries all day. The absolute best location for views of the harbour and the iconic Harbour Bridge. Also a skip away from the train station, light rail and ferries. Beautiful hotel with a great bar, restaurant, pool and gym👌

Dear Kayla A., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Afrina Karim Assistant Manager Pullman Quay Grand Sydney Harbour

Great view and spacious suite.

Customer review rating 4.0/5

Michael Q. Families - Confirmed reviews ALL

We were warmly welcomed and made to feel very comfortable straight away. Everything was looked after with just a couple of minor things. A breakdown of the package we were on would have helped not just us but also the staff as I'm not sure they knew what package we were on and what was included (Bar and Restaurant for breakfast). The bathrooms are starting to look abit tired and need a revamp but everything worked so its not a complaint just a suggestion. The fact the TV's are not able to be moved off the wall was a nuisance especially with the afternoon sun through the window and not being able to see it properly. 3 pods for the coffee machine is not enough in a suite, should be at least 6 pods of different strength and forget trying to make a latte as there isn't enough milk provided after one coffee. Can't hurt to have at least two UHT containers in the fridge for a suite. The corridors were lined with plastic sheeting as if it was a murder scene, maybe a heads up of what's happening on the 7th Floor would help. We would stay again as the staff were all very friendly and helpful just needs a polish up to maintain the standard that I remembered it once was.

Dear Michael Q., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Pullman Quay Grand Sydney Harbour

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Other web-users rate our hotel

  • 809 reviews 9.7/10 Location
  • 1,001 reviews 8/10 Room
  • 804 reviews 7.9/10 Service
  • 7 reviews 1.4/10 WiFi
  • 280 reviews 8/10 Comfort
  • 213 reviews 4.8/10 Cleanliness
  • 155 reviews 5.8/10 Value
  • 145 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.