Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 7,019 reviews

ALLSAFE approved hotel

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Pullman Quay Grand Sydney Harbour
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+ 23 Services

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 sydney
australia

Fax: (+61)2/92564040

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY:  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS:-33.860545, 151.213036

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,019 reviews

TripAdvisor Rating 4.5/5

1,840 reviews

Beautiful View

Customer review rating 4.5/5

Wayne B. Couples - 27/11/2021 Confirmed reviews ALL

Fantastic experience with helpful staff that upgraded us to a wonderful corner suite.

Dear Wayne B., Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

As pleasant & enjoyable as usual

Customer review rating 4.0/5

Tony M. Couples - 26/11/2021 Confirmed reviews ALL

I miss not being able t get room service from the restaurant or get my usual drink vouchers for the bar. However the service & attitude of the staff is excellent.

Dear Peter M., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you had a fantastic stay! I am so delighted to hear that Amanda was extremely helpful in assisting you with your bookings, she is an asset to this property as are all our staff here. We look forward to welcoming you back soon and providing another wonderful experience at our hotel. . Sincerely, Steve Savic, General Manager.

Excellent

Customer review rating 5.0/5

Mark L. Couples - 23/11/2021 Confirmed reviews ALL

Brilliant

Dear Mark L., Thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Steve Savic, General Manager.

Anniversary stay

TripAdvisor rating 5.0/5

paulsB4031AP 23/11/2021 TripAdvisor review

First time we have stayed at the Pullman at circular quay. Great location, the restaurant food was fantastic with a great outlook over the quay and harbour bridge. receptionist was extremely helpful. Will stay again and recommend this hotel

Dear paulsB4031AP, Thank you for your kind feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us. From all the team here, we hope you had a wonderful anniversary! Sincerely, Steve Savic, General Manager.

World class location and service

Customer review rating 4.5/5

Nathan Families - 21/11/2021 Confirmed reviews ALL

My family and I had a wonderful stay at the Quay Grand. Amazing views, brilliant location and service that is world class. Overall a fantastic experience and we look forward to visiting again

Dear Nathan H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. Thank you again for your review and of course choosing to stay with us. Look forward to welcoming you back soon. Sincerely, Steve Savic, General Manager.

2 bedroom harbour view room

Customer review rating 3.5/5

Louise M. Friends - 20/11/2021 Confirmed reviews ALL

Have stayed here a few times, first time in the 2 bedroom Harbour view room. 5 girlfriends celebrating a night out, 1 King, 2 singles and 1 sofa bed. Lovely room, self contained with everything. $1229 for a Friday night, great view. Corner balcony was so small though, could barely fit 3 people on it (poor design imo). Some little things could have been done better, considering its a premium room, eg. Empty vodka bottle left on laundry tub, 3 nespresso capsules provided when we booked for 5 (maybe budget 2 each?). Sofa bed was a bit dodgy, we couldn't get it level when in bed mode. All in all we had a fun night and location was great. Staff were super friendly and quick to respond to any requests.

Dear Louise M., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. It is wonderful to hear that you had such a fun night in the room with your friends. In regards to the housekeeping issues, I will follow these up personally with our housekeeping manager so we can be assured that this is an isolated incident. Thank you again for your feedback it is greatly appreciated and will not go unnoticed. Sincerely, Steve Savic, General Manager.

It feels like home.

Customer review rating 5.0/5

Richard M. Couples - 16/11/2021 Confirmed reviews ALL

Your staff are always so friendly and helpful. It is a pleasure to be a member of Accor!

Dear Richard M., Thank you very much for your rating. We are delighted that you enjoyed your time with us! It is always a pleasure to receive positive feedback. As a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Fantastic

Customer review rating 5.0/5

Pam D. Friends - 16/11/2021 Confirmed reviews ALL

Always wonderful

Dear Glyn & Pam D., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and I am so delighted to hear that David was extremely helpful in assisting you with you during your stay, he is an asset to this property as are all our staff here. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Great Location at Circular Quay

Customer review rating 5.0/5

David &. K. Couples - 12/11/2021 Confirmed reviews ALL

This is a great Hotel to stay at that is self contained overlooking Circular Quay and the Botanic Gardens on the other side.Had breakfast at Pullman but the Restaurant was closed for dinner due to Covid restrictions. If you enjoy privacy and a 5 min walk to Opera House or Ferries this is the place.Train to Airport from Circular Quay is also 5 min walk

Dear David O., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

usual great experience

Customer review rating 4.5/5

John T. Couples - 12/11/2021 Confirmed reviews ALL

We always keep Quay Grand for Special occasions and in the case this stay was no different. Quay Grand is by far the most relaxing place to stay in Sydney. Sit on the balcony and watch the ferry activity gaze at the skyline including the harbour bridge Luna park and the harbor itself. The proximity to all modes of transport means you can leave your car and take advantage of bus ,train,or ferry journeys to your desired destination. The staff are most helpful and attentive and even organised complementary champers for my wife's birthday. Want a special weekend? Do yourself a favor and stay at quay Grand.

Dear John T., It is wonderful to hear that you had a fantastic experience here at the Pullman Quay Grand Sydney Harbour. We are very fortunate to be in such a great location and it is terrific that you enjoyed such. From all the team here we hope your wife had a wonderful birthday! Sincerely, Steve Savic, General Manager.

Great Stay

Customer review rating 4.5/5

Anonymous Couples - 09/11/2021 Confirmed reviews ALL

Thanks again for the lovely accommodation. The check in/out was great as was the room and always appreciate the upgrade. Great hotel in a great location that is backed up by the service. Unfortunately the in room dining experience was not as good. The quality of the food was poor with some of the food not edible due to the level of oil they were cooked. The cheese in the stuffed Zucchini Flowers actually melted on the plate as they were not cooked properly and the batter was still dripping oil. The calamari was also very oily and the Arancini balls overcooked. We chose to eat out after that experience.

Dear William C., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. It is unfortunate to hear that there was a downside to your stay in here at the hotel. Since receiving your feedback, we have discussed your experience as a team and no doubt this is an opportunity to make some significant improvements to ensure this is an isolated incident. Thank you again for your review and of course choosing to stay with us. Look forward to welcoming you back soon. Sincerely, Steve Savic, General Manager.

Sensational Location

Customer review rating 5.0/5

Peter M. Families - 08/11/2021 Confirmed reviews ALL

The room was very well appointed, superb views and so central to it all. All the staff were very friendly and welcoming.

Dear Peter M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. I will share your comments with our team. Feedback like yours serves as such an encouragement to all of our staff. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

4 days in the heart of the Quay

Customer review rating 4.5/5

Gary C. Couples - 07/11/2021 Confirmed reviews ALL

Thoroughly enjoyed our 3 night, 4 day stay again. Location is great with views of the ferries, the bridge and the city - hardly need to leave the room. Close to many restaurants and the ferries for trips on the harbour. Purpose: to get away from lock-down and relax near the harbour - success! We'll be back.

Dear Gary C., Thank you for your kind feedback. It is so lovely to hear you enjoyed the fantastic location of the hotel and its spectacular surroundings. I am also delighted to hear that our night team was helpful in assisting your wife on the night of the 4th, I will pass on your comment to our team. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Expected much better from Pullman

TripAdvisor rating 3.0/5

Ben M 07/11/2021 TripAdvisor review

Paid for a Deluxe Spa room with champagne package however on entering the room, the spa did not work. Hotel did offer the use of a spa in a different room which wasn't suitable. Also requested champagne be delivered as early as possible as we had dinner plans yet despite numerous calls and assurances, it wasn't delivered for several hours. Hotel was apologetic and did waive parking costs for the spa inconvenience. Issues continued after check in having been charged twice for the room. Hotel is still attempting to resolve the issue however shouldn't have happened in the first place. Overall disappointing stay however on a positive note, Hacienda Bar and Q-Dining were great venues.

Dear Ben M, Thank you very much for taking the time to provide some feedback on your recent stay. Clearly we have completely missed in a number of areas during your stay. Please accept my sincerest apology for all of the shortfalls you encountered, it is absolutely not the usual standard we pride ourselves on and it is most disheartening to read of your disappointment with your time with us. Since receiving your feedback we have discussed your experience as a team and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. May I kindly request that you contact myself directly or Simon Anderson our Front Office Manager on H8779-RD@accor.com regarding any future bookings. Once again, we thank you for your feedback and will do our utmost to restore your good faith in our hotel. Sincerely, Steve Savic, General Manager.

Always lovely hotel but hit and miss

Customer review rating 3.0/5

Ci Families - 02/11/2021 Confirmed reviews ALL

I found that it was a little hit and miss this visit, staff must be training and so little disconnected. The room service was poor and no children menu directed to 2 different websites before found and arrived uncooked chicken. Had to ring 4 times over an hour to order. Seemed little all over the place and not running as usual. Will be back as understand still settling after lockdown but hope it’s not the new normal.

Dear Sharmine G., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I do apologise for your disappointment with the interactions of staff and the room service order that was received. It is absolutely not the usual standard we pride ourselves on. On a positive note, I am glad to hear that Omi was extremely helpful in assisting you during your stay, he is an asset to this property and I will share you comments our team. Once again, we appreciate and thank you for your feedback. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Sincerely, Steve Savic, General Manager.

Great View Great Professional Service

Customer review rating 5.0/5

Arturo Z. Couples - 28/10/2021 Confirmed reviews ALL

Great View and experience to stay in the area.

Dear Arthur Z., Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you had a fantastic stay! Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

In the lap of comfort and luxury!

TripAdvisor rating 5.0/5

Puja P 25/10/2021 TripAdvisor review

Jason, Rick, Ruth, Davis and many other made my stay great. A great thank you to the friendly and helpful staff. Due to my Accor Platinum status I got complimentary breakfast delivered to my room every day even though the restaurant was not running due to Covid restrictions. I was spoilt! I also booked a Deluxe harbour view apartment and the views were stunning. Can’t wait to book again soon 🙂

Dear Puja P, Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

well located

Customer review rating 5.0/5

Peter D. Business - 21/07/2021 Confirmed reviews ALL

excellent in all areas especially under covid lockdown compassionate helpful and caring

Dear Mr d., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Just not a 5 star experience any more

Customer review rating 3.0/5

Anonymous Families - 22/06/2021 Confirmed reviews ALL

Missing personality Poor room service options with only dinner available and nothing on a Sunday Needs some love put back in

Dear Kura M., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. It is unfortunate to hear that there was a downside to your stay in which here at the hotel. At this stage we have extended the hours for our in-room dining services from Monday through to Saturday, with Sunday being the only exception. I will however follow up personally with our F&B supervisor in regards to your feedback about the operating hours of room service. We do hope to welcome you back here in the future to hopefully give you the luxurious experience we are so proud to give all our guests here at the Pullman Quay Grand Sydney Harbour. Sincerely, Steve Savic, General Manager.

Perfect location

Customer review rating 4.5/5

Anonymous Families - 22/06/2021 Confirmed reviews ALL

Very smooth from arrival to departure their was everything we needed

Dear Frank A., Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

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