The Sebel Sydney Chatswood 4.5 stars

Dear Jacqueline B., Thank you for taking the time to share your feedback. We are truly sorry to learn that your arrival experience did not meet your expectations. We sincerely apologize for the disorganized and lengthy after-hours check-in process, as well as the inconvenience of finding only two towels prepared for a booking of three guests. We also regret that the room temperature was set so low upon your arrival, making your first impression of the stay uncomfortable. At The Sebel Chatswood, we strive to provide a seamless and welcoming arrival for every guest, and it is clear that we fell short on this occasion. Your comments have been shared with our Front Office team to review our after-hours check-in procedures and pre-arrival room inspections, ensuring the correct amenities are provided and guest rooms are set to a comfortable temperature before arrival. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We hope you will consider giving us another opportunity to provide the warm, comfortable, and seamless hospitality experience that The Sebel Chatswood is committed to delivering. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Angus W., Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not reflect the level of service and hospitality we strive to provide at The Sebel Chatswood. We are particularly sorry to learn about the difficulties you experienced upon arrival after a long five-hour journey. We understand how frustrating it must have been to encounter a lengthy after-hours check-in process, especially when you arrived during our advertised reception hours. We also regret the inconvenience caused by the incorrect room access code, which further delayed your access to your room. Please also accept our sincere apologies for the condition of your room upon arrival. Finding personal items left behind by previous guests, the missing television remote, and the issues with the bedroom television are not reflective of our housekeeping and maintenance standards. These matters should have been identified and rectified before your arrival. Your comments have been shared with our Front Office, Housekeeping, and Maintenance teams for immediate review. We are reinforcing our reception coverage procedures to ensure our published operating hours are consistently maintained, reviewing our after-hours check-in process to minimize delays, and strengthening our room inspection procedures to ensure every room is fully prepared, and all equipment is in proper working order before a guest checks in. We genuinely appreciate your feedback as it highlights areas where we need to improve. While we cannot change your experience, we hope you will consider giving us another opportunity in the future to demonstrate the genuine hospitality and seamless service that The Sebel Chatswood is known for. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Sheikh M., Thank you for taking the time to share your detailed feedback following your recent stay at The Sebel Chatswood. We sincerely appreciate your returning to stay with us after your positive experience two years ago, which makes it even more disappointing to learn that we did not meet your expectations on this occasion. Please accept our heartfelt apologies for the number of maintenance and housekeeping issues you encountered, including the water leakage, broken bed, lack of internet access, the condition of the lounge sofa, damaged dining chairs, bathroom shower screen leaks, and the continuously running toilet cistern. These are certainly not the standards we strive to deliver, and we understand how these issues would have impacted the comfort and enjoyment of your eight-day stay. Your comments have been shared with our Maintenance, Housekeeping, and Engineering teams for immediate investigation and corrective action. As an established apartment hotel, we are continually investing in upgrades and preventative maintenance, and feedback such as yours helps us prioritize areas requiring urgent attention. We are especially sorry that your experience led you to cancel your plans to extend your stay. We recognize that we not only fell short of your expectations but also of the trust you placed in us based on your previous visit. We genuinely hope you will consider giving us another opportunity in the future. Should you choose to return, we would welcome the chance to personally oversee your stay and ensure you experience the level of comfort, service, and hospitality that The Sebel Chatswood is committed to providing. Thank you once again for your valuable feedback. We truly appreciate your honesty and hope to have the opportunity to restore your confidence in us. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Sydney Management Team

Dear Kathleen M., Thank you for taking the time to share your feedback following your stay at The Sebel Chatswood. We are delighted to know that you enjoyed our convenient location, found the apartment layout well suited to your needs, and appreciated the convenience of our onsite parking. It is always rewarding to hear that these aspects contributed positively to your stay. At the same time, we sincerely appreciate your honest comments regarding the condition of the room. We regret that certain areas appeared tired and did not meet the high standards we strive to deliver. Your observations regarding the paintwork, tiles, and general maintenance have been shared with our team as we continue our ongoing refurbishment and preventative maintenance program to enhance our guest experience. We also appreciate your understanding regarding our weekly housekeeping service and reception operating hours. While these arrangements are designed to suit extended-stay accommodation, we understand they may not meet every guest's expectations, and your feedback is valuable as we continually review our services. Thank you once again for your thoughtful review. We truly value your feedback and hope to have the pleasure of welcoming you back to The Sebel Chatswood, where we look forward to providing you with an even more comfortable and enjoyable stay. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team