The Sebel Sydney Chatswood 4.5 stars

Customer review rating (ALL Rating) 3.5/5 547 reviews

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The Sebel Sydney Chatswood - Image 1
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37 Victor Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Elegant conference spaces

  • Heated mineral pool

  • Gymnasium

  • Located in the heart of Chatswood steps from major shopping and dining precincts

  • All apartments are spacious and feature a balcony

Our accommodation(s)

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Hotel location

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australia

GPS:-33.797508, 151.182532

Telephone
Fax +61 2 9411 6177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  547 reviews

TripAdvisor Rating  3.5/5  383 reviews

Room was great. Customer service was disappointing.

Customer review rating 1.5/5

S. Families - Confirmed reviews ALL

We arrived around 12:45. I acknowledge that checkin is 3pm however what been on a plane all night and had hoped we would be able to check in a little early. My husband was not well and a shower would have been appreciated. The man at the checkin was very unsympathetic. We went across the road and had some lunch. Returning around 1pm hoping that our room was ready. We spoke to a girl this time who informed us again our room was not ready. We were finally able to checkin at 2.55pm after we watched several others check in early. There was no sympathy to our needs and it almost seemed they were never going to let us check in early. Very disappointing indeed.

Good location - but tired.

Customer review rating 3.0/5

Angela. Families - Confirmed reviews ALL

Staff were welcoming and friendly. Location is great for train access to the city and Chatswood shopping. Unfortunately the room (2 bedroom apartment) was tired, dated and generally not clean. I had asked for the sofa bed to be prepared and it wasn’t. When I opened the sofa to check, there were chips under the cushions. The dining table had grease and grime from prior guests. The bathroom had lots of mould that would have been easy to remove if cleaning was done properly. The room and furnishings are quite dated. The beds were comfortable.

Dear Angela C., Thank you for sharing your feedback, and I’m glad to hear that our staff made you feel welcome and that our location met your needs. However, I am truly sorry to hear that the condition and cleanliness of your room fell short of expectations. It’s disappointing that the sofa bed wasn’t prepared as requested and that the apartment wasn’t up to our usual cleanliness standards. The presence of crumbs, unclean surfaces, and visible mold is certainly not the experience we aim to provide. We are currently reviewing our housekeeping practices to ensure these issues are addressed and prevented in the future. Thank you once again for your feedback, which helps us to make necessary improvements. We hope to have the chance to welcome you back and provide a much more comfortable and refreshed experience. Warm regards, The Sebel Chatswood

GOOD lOCATION BUT LACKING IN SERVICE

Customer review rating 3.0/5

Peterth Business - Confirmed reviews ALL

Stayed 5 nights but no recognition of Diamond status, no room cleaning etc for entire 5 night stay

Dear Peter T., Thank you for staying with us at The Sebel Chatswood and for sharing your valuable feedback. I regret that your recent visit did not fully meet your expectations as a valued Diamond member, especially regarding room cleaning and recognition of your status. Currently, we provide housekeeping service for stays of more than 7 nights; however, we’re always more than happy to arrange any extra amenities upon request to ensure a comfortable experience. We are actively evaluating our procedures to better align with our guests' needs, and we greatly appreciate your input as we work toward these improvements. Thank you again, and we look forward to welcoming you back for an enhanced stay. Warm regards, The Sebel Chatswood

Location is second to none

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Staff are friendly & helpful BUT, despite all effort, encountered with cockroaches on a daily basis in the bedroom, bathroom & kitchen, very unpleasant experience

Dear Weng Hoon L., Thank you for sharing your recent experience with us. I am truly sorry to hear that, despite our team’s efforts to make your stay comfortable, you encountered issues with pests. I can only imagine how unpleasant this must have been, and I apologize for the disruption it caused. Please rest assured that we are addressing this matter with our housekeeping and pest control teams to prevent similar issues from occurring in the future. Your comfort and peace of mind are our priorities, and I am sorry that we fell short during your stay. Thank you again for your valuable feedback, and I hope we can welcome you back for a more positive experience next time. Warm regards, The Sebel Chatswood

Business trip

Customer review rating 2.5/5

Dean D. Business - Confirmed reviews ALL

The stay was OK, although I question why neither the reception nor the gym is accessible until only after 7am. Given the business nature of my trip, this certainly did not fit within my timeframe but perhaps this is just a personal gripe. Also, after happily staying at this hotel several years ago, this trip was a good opportunity to revisit. I was however surprised to see that that level of cleanliness (coffee table and carpet as examples) and maintenance had deteriorated since my last stay.

Dear Dean D. Dean, Thank you for sharing your thoughts regarding your recent stay with us. I appreciate your feedback, and I'm sorry to hear that some aspects of your experience did not meet your expectations. I understand your concern about the accessibility of reception and the gym before 7 am however I can assure you that our reception is 24 hours. Further investigation will be conducted with the team member in charge of the shift, especially given the business nature of your trip. Your feedback is valuable, and we will certainly take it into consideration as we review our operational hours. I'm also disappointed to learn that the cleanliness and maintenance of your room did not match the standards you experienced during your previous visit. We are committed to upholding high standards of cleanliness, and I will ensure that your comments are addressed with our housekeeping team to prevent similar issues in the future. Thank you once again for your feedback. We hope to welcome you back soon and provide you with the quality experience you deserve. Warm regards, The Sebel Chatswood

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Other web-users rate our hotel

  • 350 reviews 9.5/10 Location
  • 592 reviews 4.9/10 Room
  • 358 reviews 5.3/10 Service
  • 26 reviews 2.2/10 WiFi
  • 261 reviews 1.9/10 Cleanliness
  • 148 reviews 3.2/10 Vibe
  • 148 reviews 2.8/10 Amenities
  • 77 reviews 3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.