Dear Samantha W., Thank you for your lovely review of The Sebel Chatswood! We are delighted to hear that you enjoyed the friendly service from our reception team, the comfort of our beds, and our swimming pool. We are also pleased that we could accommodate your early check-in and help make your stay more convenient. However, we sincerely apologise for the inconvenience caused by the dishwasher not working and the limited seating in the living room area. We understand that these facilities are important for a comfortable and relaxing stay, and we appreciate you bringing these matters to our attention. Your feedback will be shared with our team for review and follow-up. Thank you once again for your valuable feedback and for choosing The Sebel Chatswood. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Jason P., Thank you for taking the time to share your feedback following your stay at The Sebel Chatswood. We sincerely apologise that your experience did not reflect the standards and expectations associated with the Sebel brand. We understand your disappointment regarding the condition of the room, the after-hours check-in process, and the lack of clear communication about our on-site dining facilities. We are particularly sorry for the inconvenience you experienced with breakfast, especially as it was included in your package. We understand how frustrating it must have been to discover that reception opened later than your departure time and that breakfast arrangements required vouchers for a nearby café. Clear communication and ensuring our guests are fully informed of the available arrangements are essential to providing a seamless stay. Please be assured that your feedback is taken seriously and will be shared with our management team for review, particularly regarding guest communication, after-hours arrival procedures, and breakfast arrangements. Thank you for bringing these matters to our attention. We regret that we did not deliver the experience you expected and would welcome the opportunity to restore your confidence in The Sebel Chatswood should you consider staying with us again. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Kay W., Thank you for bringing this matter to our attention. Please accept our sincere apologies for the cleanliness concerns you experienced during your stay at The Sebel Chatswood and for the delay in receiving communication from our team. We understand your disappointment and recognise the importance of maintaining high standards of cleanliness and providing timely communication to our guests. This is certainly not the experience we wish for you to have. Please be assured that your feedback is taken seriously, and we regret the inconvenience caused. We appreciate your patience and the opportunity to address your concerns. We hope to have the opportunity to restore your confidence in The Sebel Chatswood and provide you with a more positive experience in the future. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Lynne J., Thank you for taking the time to share your feedback following your stay at The Sebel Chatswood. We are pleased to hear that you appreciated our convenient location. However, we sincerely apologise for the condition of the room and, in particular, your concerns regarding the power points and loose hanging cords. Guest safety is of the utmost importance to us, and we take these concerns very seriously. Please be assured that your comments will be escalated to our management and maintenance teams for prompt inspection and appropriate follow-up. We also appreciate your feedback regarding the need to update our rooms, as we continually seek opportunities to improve our facilities and enhance the guest experience. Thank you for bringing these matters to our attention. We regret that aspects of your stay did not meet your expectations and appreciate the opportunity to address your concerns. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Christopher R. T., Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay at The Sebel Chatswood and appreciated our convenient location, with easy access to public transport and the surrounding attractions. It is always rewarding to know that our guests have had an enjoyable experience with us. Your kind words are greatly appreciated and encourage our team to continue delivering warm hospitality and attentive service. We look forward to welcoming you back to The Sebel Chatswood for another memorable stay. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Stuti S., Thank you for taking the time to share your feedback. Please accept our sincere apologies that the cleanliness of your apartment did not meet your expectations. Maintaining high standards of cleanliness and ensuring a comfortable environment for our guests are essential to the experience we strive to provide, and we regret that we fell short on this occasion. Your feedback is taken seriously and will be shared with our housekeeping team for review and follow-up. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back to The Sebel Chatswood and provide you with a much-improved experience. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Emily S., Thank you for your lovely feedback and for choosing The Sebel Chatswood. We are delighted to hear that you enjoyed our clean and comfortable rooms, as well as our convenient location. Providing a welcoming environment and a comfortable stay for our guests is always our priority, and your kind comments are greatly appreciated by our team. We look forward to welcoming you back to The Sebel Chatswood for another enjoyable stay. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Geoffrey M., Thank you for taking the time to share your feedback. We sincerely regret that your experience at The Sebel Chatswood did not meet your expectations or reflect the standards you associate with the Sebel brand. We understand your disappointment and are sorry that we fell short of providing the quality and comfort you anticipated when making your reservation. Your feedback is important to us, and we take your comments seriously as we continually strive to improve our facilities and guest experience. We truly appreciate you bringing your concerns to our attention and would welcome the opportunity to restore your confidence in The Sebel Chatswood should you consider staying with us again. Thank you once again for your feedback. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Neville I. C., Thank you for taking the time to share your feedback following your stay at The Sebel Chatswood. Please accept our sincere apologies for the inconveniences you experienced during your visit. We understand how disappointing it must have been to find that the microwave was not functioning, the shower temperature was difficult to adjust, and basic amenities such as sugar were unavailable. We recognise that a functional and well-equipped kitchen is an important part of the convenience our serviced apartments are intended to provide. We regret that these issues affected your overall experience and fell short of your expectations. Your comments will be shared with our housekeeping and maintenance teams for review and appropriate follow-up, particularly regarding the microwave, kitchen facilities, and shower controls. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back to The Sebel Chatswood for a more comfortable and seamless stay. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Chatswood Management Team

Dear Felicia W., Thank you for taking the time to share your detailed feedback following your stay with us. On behalf of the entire team at The Sebel Chatswood, please accept our sincere apologies for the shortcomings you experienced. We are particularly disappointed to learn about the lack of communication regarding the door painting and the inconvenience caused by the fresh paint. This should have been clearly communicated to you beforehand, and we sincerely regret that it resulted in paint marks on your hands. We also acknowledge your comments regarding the condition of the carpet. We understand how the appearance and presentation of the apartment contribute to the overall guest experience, and your feedback regarding the visible marks and dated condition has been shared with our relevant operational and maintenance teams for review. We are equally sorry that the expected housekeeping service and towel replacement did not take place on the eighth day of your stay. We appreciate that, after an extended stay, having the apartment serviced and fresh towels provided is an important part of your comfort. We will be reviewing our housekeeping communication and scheduling procedures to ensure these services are better coordinated and delivered consistently. Your comments are valuable to us, particularly around communication and the coordination of maintenance works while guests are in-house. We will use your feedback to reinforce the importance of proactive communication and ensuring that maintenance activities are appropriately scheduled wherever possible. Thank you again for bringing these matters to our attention. We sincerely regret that these aspects of your stay did not reflect the standard of hospitality we strive to provide at The Sebel Chatswood. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warmest hospitality regards, Kim Chung Operations Manager The Sebel Chatswood Team

Dear F., Thank you for taking the time to share your feedback with us. Please accept my sincerest apologies for the distress and inconvenience you experienced during your stay at The Sebel Chatswood. We are particularly concerned to learn that you were locked out of your room at approximately 9:00pm and had to wait around 40 minutes for assistance, especially while accompanied by an elderly family member and a baby. We fully appreciate how upsetting and frustrating this situation must have been, and we sincerely regret that we did not provide the prompt and reassuring assistance that you rightly expected from us. We are also disappointed to hear that you had not received a response from our management team within 48 hours. This is certainly not the level of communication or cares we strive to provide to our guests. Please be assured that your feedback has been taken seriously and will be reviewed with our team, including the circumstances surrounding the room lock issue, the response time, and our follow-up procedures. We are committed to learning from this experience and ensuring that appropriate measures are taken to prevent a recurrence. On behalf of the entire team at The Sebel Chatswood, I sincerely apologize for letting you down on this occasion. We value your feedback and hope we may have the opportunity to restore your confidence in our hotel and provide you with the warm, attentive hospitality that you should have experienced from the outset. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood

Dear ChunYuet T., Thank you very much for your wonderful feedback and for choosing to stay with us at The Sebel Chatswood. We are delighted to hear that you enjoyed our excellent location and friendly service, and that your experience met your expectations. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering warm and welcoming hospitality. We look forward to welcoming you back to The Sebel Chatswood for another enjoyable stay. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood

Dear Rosalina B., Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay at The Sebel Chatswood. It is always a pleasure to know that our guests have had a wonderful experience. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood

Dear Edwin P., Thank you for taking the time to share such detailed feedback following your stay at The Sebel Chatswood. We are pleased to hear that you enjoyed our convenient location, excellent breakfast, and easy access to the wonderful shopping and dining options in Chatswood. At the same time, please accept our sincere apologies for the inconveniences you experienced during your stay. We regret that the registration process was not as smooth as it should have been, that you were provided with only one room key, and that you had to remind our team regarding your prepaid breakfast voucher. These are areas where we can certainly improve. We are particularly sorry about the issue with your allocated parking space being occupied by another vehicle. We understand how frustrating it must have been to spend valuable time addressing this matter, particularly during a limited stay. We also appreciate your cooperation in providing a photograph of the vehicle, although we recognize that resolving the situation placed an unnecessary burden on you. Your feedback has been shared with our team for review, particularly around our arrival procedures, breakfast voucher communication, key allocation, and parking management. We are committed to making these processes more seamless and ensuring our guests can enjoy their stay without unnecessary inconvenience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the smooth and enjoyable experience you deserve. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood

Dear Joanne B., Thank you for sharing your feedback. Please accept my sincere apologies for the disappointing experience you encountered during your stay at The Sebel Chatswood. We are deeply concerned by the matters you have raised, particularly the cigarette butt found in the room and your report that the smoke detector appeared to have been covered with a plastic bag. Guest safety is of the utmost importance to us, and we take such concerns extremely seriously. These matters require our immediate attention and will be thoroughly investigated with the relevant team members. I am also sorry for the delay of more than an hour during check-in and for the lack of clarity regarding the breakfast inclusions associated with your booking. We understand how frustrating it is when expectations are not clearly communicated. Most importantly, we acknowledge your concern regarding the response to your complaint. We regret that you have been left waiting for the promised follow-up. Your concerns deserve prompt and appropriate attention, and we will ensure that the matter is escalated to the relevant management team for review. On behalf of the entire team at The Sebel Chatswood, I sincerely apologise for the inconvenience and frustration caused. We appreciate you bringing these matters to our attention and hope to address your concerns appropriately and restore your confidence in our hotel. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood

Dear Valued Guest, Thank you for taking the time to share such detailed feedback following your stay at The Sebel Chatswood. We are delighted to hear that you found our team friendly, helpful, and responsive throughout your communications with us. It is especially pleasing to know that our team was able to assist promptly with the issue you experienced when making your booking through the Accor app. We also appreciate your honest comments regarding the condition and maintenance of the hotel. We sincerely apologise that the in-room telephone was not functioning and that you noticed dust on the bedhead and dining table. These are certainly areas where we can improve, and your feedback has been shared with our team for attention. We are pleased that you enjoyed our convenient location and the spaciousness of your room, and we hope these positive aspects contributed to an otherwise comfortable stay. Thank you again for your valuable feedback. We look forward to welcoming you back to The Sebel Chatswood and providing you with an improved experience. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood

Dear Hannah M., Thank you for taking the time to share your lovely feedback following your stay at The Sebel Chatswood. We are delighted to hear that you enjoyed our great location and spacious accommodation. It is also wonderful to know that our team was able to provide helpful assistance with your late check-in. We greatly appreciate your kind recognition of their service. We look forward to welcoming you back to The Sebel Chatswood and providing you with another comfortable and enjoyable stay. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood

Dear Alan S., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. I am sincerely sorry that your experience at The Sebel Chatswood fell so far short of the standards we strive to provide. Please accept my apologies for the frustrations and inconvenience caused throughout your stay. It is particularly disappointing to hear that, despite your having contacted us several times prior to arrival regarding your room allocation and your daughter's overnight stay, these arrangements were not properly communicated or followed through by our team. You should not have had to repeat the same information multiple times, and we fully understand how frustrating this must have been. I am also very concerned by your comments regarding the cleanliness of your room and crockery. These are fundamental standards that should never be compromised. The delay in providing clean coffee mugs, particularly when you requested them at 2:00pm and did not receive them until approximately 8:00pm, was clearly unacceptable. Furthermore, the fact that the sofa bed could not be prepared for your daughter's arrival despite this request being communicated well in advance is not the level of planning and service we expect from our team. We sincerely apologize for putting you in that position. Your comments regarding communication are also taken very seriously. Clear and effective communication is essential to providing warm and professional hospitality, and we recognize that we did not deliver this consistently during your stay. I have shared your feedback with our Front Office, Housekeeping and Operations teams so that these concerns can be addressed and the necessary improvements made. We are committed to learning from this experience and ensuring that our standards are consistently upheld, regardless of the day or time of a guest's arrival. We genuinely regret that we let you down on this occasion. We would be grateful for the opportunity to restore your confidence in The Sebel Chatswood and provide you with the level of care, cleanliness and service you should reasonably expect from an Accor property. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Annette S., Thank you very much for your wonderful feedback and for choosing to stay at The Sebel Chatswood. We are delighted to hear that you enjoyed our excellent location and found your stay comfortable. It is especially pleasing to know that your experience was perfect. We truly appreciate your kind words and look forward to welcoming you back to The Sebel Chatswood for another enjoyable stay. Warm hospitality regards, Kim Chung Hotel Manager The Sebel Chatswood