Dear Taryn G., Thank you for taking the time to share your detailed feedback following your recent stay at The Sebel Chatswood. Firstly, we are pleased to hear that you appreciated our convenient location. However, we are genuinely disappointed to learn that several aspects of your stay fell well below your expectations. Please accept our sincere apologies for the inconvenience, frustration and disappointment experienced. We particularly regret the difficulties you encountered with our after-hours check-in arrangements. We understand your concerns regarding the requirement to submit identification via email and the absence of an on-site team member to personally assist with your arrival. We acknowledge that the process should be as seamless and reassuring as possible, and your comments will be shared with our Front Office team for further review. We are equally concerned about the condition and preparation of your apartment. The missing TV remote, sink plug, oven trays, teaspoons and insufficient cutlery are certainly not the standard of apartment readiness we aim to provide. We also apologize for the condition of the carpets and the unpleasant smell from the oven, as well as the lack of adequate cooling in your apartment. More importantly, we understand that your decision to book our self-contained apartment was largely influenced by your child's severe food allergies and the need to prepare meals safely within the apartment. We sincerely regret that the limited kitchen equipment and utensils provided made this difficult. We recognize how important a properly equipped kitchen is for families with specific dietary requirements, and we are particularly sorry that we did not provide the facilities you reasonably expected when making your reservation. Your feedback regarding the apartment's equipment, cleanliness, cooling facilities and overall readiness has been noted and will be brought to the attention of our Housekeeping, Maintenance and Front Office teams for appropriate review and follow-up. We sincerely apologize that, despite our excellent location, we did not deliver the comfortable, convenient and well-equipped accommodation experience you were expecting, particularly at the nightly rate paid. Your comments are taken seriously, and we appreciate you highlighting these areas that require improvement. Thank you once again for your honest and constructive feedback. We hope you may consider giving us another opportunity in the future to restore your confidence in The Sebel Chatswood and provide you with the standard of hospitality and accommodation you deserve. Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Glen H., Thank you for taking the time to share your wonderful feedback following your recent stay at The Sebel Chatswood. We are delighted to hear that you had such a positive experience, particularly with our convenient location, the cleanliness of your apartment and the warm welcome you received from our reception team upon arrival. It is always rewarding to know that our team's efforts have made a positive impression and contributed to an enjoyable guest experience. Your kind words will certainly be shared with our team as encouragement to continue delivering excellent service and maintaining high standards of cleanliness. Thank you once again for your lovely review and for choosing The Sebel Chatswood. We look forward to welcoming you back for another memorable stay in the near future. Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Jain A., Thank you for taking the time to share your feedback following your recent stay at The Sebel Chatswood. We are sincerely disappointed to learn that your experience fell so far short of your expectations, particularly as your visit was for a corporate trip. Please accept our heartfelt apologies for the frustrating after-hours check-in experience and the condition and preparation of the apartment. We understand how important a smooth and hassle-free arrival is, especially for guests travelling for business. We regret that our after-hours check-in arrangements caused such inconvenience and did not provide the level of service you reasonably expected. We are equally concerned to hear that the apartment was not adequately equipped, with the absence of a kettle and other essential amenities. Regardless of the age or style of the apartment, all accommodation should be properly prepared and equipped to ensure a comfortable and convenient stay. Your comments have been taken seriously and will be shared with our Front Office, Housekeeping and Management teams for further investigation and appropriate follow-up. We recognize that these shortcomings have affected your confidence in our property, and we are genuinely sorry for the impression this has created. We are particularly concerned to learn that this experience may influence your organization's future accommodation arrangements. We sincerely hope you will allow us an opportunity to address these concerns and rebuild your confidence in The Sebel Chatswood. Thank you once again for bringing these matters to our attention. We value your feedback and apologize for not delivering the professional and comfortable experience you expected from us. Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Kam M. T. C., Thank you for taking the time to share your detailed feedback following your recent stay at The Sebel Chatswood. Firstly, we are pleased to hear that you enjoyed our convenient location, the proximity to the shopping mall, the peaceful surroundings, and the apartment-style accommodation. We also appreciate your positive comments regarding our gym, sauna and swimming pool facilities. However, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the discrepancies between the online photographs and the actual condition of the apartment, particularly regarding the dated carpets, bathroom tiles and overall room presentation. We understand your disappointment, especially when the accommodation did not reflect the standard you reasonably expected for the rate paid. We are also sorry for the initial booking arrangement, where the additional towels and sofa bed preparation were not arranged for your child upon arrival. While we are glad our reception team was able to rectify this promptly, we acknowledge that this should have been properly organized before your arrival. Furthermore, we regret the inconvenience caused by the absence of daily housekeeping services during your five-night stay, resulting in rubbish accumulation, as well as the maintenance issues with the flickering bathroom light, non-functioning bedroom light and curtains that did not provide adequate blackout coverage. Your feedback regarding the kitchen amenities and parking arrangements has also been noted. Please be assured that your comments have been shared with our relevant Housekeeping, Maintenance and Front Office teams for review and appropriate follow-up. We recognize that the condition and upkeep of our apartments, together with clear communication regarding housekeeping services and room facilities, are important elements of the guest experience. Your feedback provides us with valuable insight into areas where improvements are needed. We sincerely regret that your overall experience has left you reluctant to return. While we are grateful that you appreciated our location and apartment layout, we are disappointed that we fell short of delivering the comfortable and well-maintained stay you deserved. Thank you once again for your constructive feedback. We hope you may reconsider staying with us in the future and allow us an opportunity to provide you with a much-improved experience. Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Kylie P., Thank you for taking the time to share your feedback following your recent stay at The Sebel Chatswood. Please accept our sincere apologies for the various maintenance and housekeeping issues you experienced. We are disappointed to hear that the microwave and air conditioning were not functioning properly, and that unpleasant sewerage odours were coming from the laundry drains. We also apologise for the inconvenience of having to request a replacement conditioner and for the shortage of properly assorted cutlery in your apartment. We understand that these facilities and everyday essentials play an important part in ensuring a comfortable and enjoyable stay. Your comments have been shared with our Maintenance and Housekeeping teams for investigation and follow-up, particularly regarding the appliances, drainage concerns and apartment inventory checks. Your feedback is invaluable in helping us identify areas that require attention and improvement. We genuinely appreciate you bringing these matters to our attention. We hope to have another opportunity to welcome you back and provide you with the comfortable experience and warm hospitality that you deserve. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Denise B., Thank you very much for your wonderful feedback and for your continued loyalty to The Sebel Chatswood. It is always a pleasure to welcome you back, and we are delighted to hear that you consistently enjoy your stays with us. Your kind comments about our team and their willingness to assist are truly appreciated. I will be sure to share your compliments with our staff, as recognition like yours is a great encouragement to the entire team. We are also pleased that our convenient location continues to make The Sebel Chatswood your preferred choice when visiting the area. Thank you once again for your ongoing support. We look forward to welcoming you back many more times and continuing to provide you with warm and genuine hospitality. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Yi X. C., Thank you for taking the time to share your feedback and for choosing The Sebel Chatswood. We are pleased to hear that you enjoyed our convenient location and found it easy to access the surrounding shops, restaurants and local attractions. However, we sincerely apologize for the inconvenience caused by the limited parking availability, as well as the issues with the air conditioning and in-room telephone. We understand how important these facilities are to ensuring a comfortable and hassle-free stay, and we regret that these aspects did not meet your expectations. Please be assured that your feedback has been shared with our relevant teams for review and follow-up. We are continually working to improve our facilities and services to provide a more enjoyable experience for all our guests. Thank you again for your valuable comments. We hope to have another opportunity to welcome you back and provide you with a much more comfortable stay. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Lisa G., Thank you for taking the time to share your feedback and for highlighting our convenient location. We are delighted to hear that our receptionist was able to assist with your early access request, particularly with your competition commitments at Chatswood Concourse. We will certainly pass on your kind recognition to our team member. We sincerely apologize for the discomfort of the fold-out bed and for the shortcomings in the room amenities, including the insufficient towels and pillows, as well as the missing toilet paper and hand cream. For a reservation of four adults, these essentials should have been properly prepared before your arrival. We understand the inconvenience of having to return to reception to collect additional items, and we appreciate your patience and understanding. Your feedback has been shared with our housekeeping and front office teams to reinforce our room preparation and final inspection procedures, ensuring a more comfortable and seamless experience for our guests. Thank you again for choosing The Sebel Chatswood. We hope to have the pleasure of welcoming you back and providing you with an improved experience on your next visit. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Ben R., Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the frustrating and disappointing experience you encountered upon arrival and throughout your stay. We are particularly concerned to hear about the difficulties accessing the hotel, the non-functioning intercom, the unanswered contact number and the subsequent delays with the keycard collection process. A smooth and welcoming arrival should be the standard, and we sincerely regret that it took 25 minutes before you could finally access your room. We are equally disappointed to learn about the condition of the room, including the appearance of the bed, stained carpets, unclean grout, discolored tiles and general signs of wear and tear. This is certainly not the standard of cleanliness, presentation and comfort we aim to deliver to our guests. Please accept our apologies for the inconvenience and frustration caused. Your comments have been taken seriously and will be brought to the attention of our Front Office, Housekeeping and Maintenance teams for immediate review and appropriate follow-up. We understand that your experience has fallen well short of expectations, and we appreciate you bringing these matters to our attention. Your feedback provides us with an important opportunity to review our procedures and improve our overall guest experience. We sincerely hope you may consider giving us another opportunity to restore your confidence in The Sebel Chatswood and provide the level of hospitality you should rightfully expect. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Kross P., Thank you for sharing your feedback. Please accept our sincere apologies for the disappointing arrival experience you encountered. We are truly sorry that your room was not ready by the scheduled 3:00 pm check-in time, and that the lack of reception coverage, system difficulties and delays resulted in an unnecessarily frustrating start to your stay. We also regret that the interactions you witnessed during the check-in process did not reflect the warm, professional and welcoming hospitality we strive to provide. Please be assured that your comments have been taken seriously and will be shared with our team as we review our operational procedures and work towards improving our guest arrival experience. We genuinely appreciate your feedback and the opportunity it gives us to improve. We hope you will consider giving us another opportunity to welcome you back to The Sebel Chatswood and provide you with the seamless and enjoyable experience you deserve. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Eve E., Warm greetings from The Sebel Chatswood! Thank you for taking the time to share such wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our central Chatswood location, convenient transport connections to the city, and the value and convenience of our parking facilities. It is particularly pleasing to know that you appreciated the comfort of our apartment-style accommodation and the beautiful city views. We are also pleased that our reception team made a positive impression through their friendly and helpful service. Your kind recognition is greatly appreciated and will be shared with our team as encouragement to continue delivering warm, personalised hospitality to all our guests. Thank you once again for your recommendation and for choosing The Sebel Chatswood. We look forward to welcoming you back for another comfortable and memorable stay. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Barry M., Warm greetings from The Sebel Chatswood! Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location and sincerely value your comments regarding the check-in experience. Please accept our apologies for the delay you encountered upon arrival. We understand that a smooth and efficient check-in is an important part of a welcoming hotel experience, and we regret that we did not meet your expectations on this occasion. Your feedback is greatly appreciated and will be shared with our team as we continue to enhance our service delivery. We hope to have the pleasure of welcoming you back to The Sebel Chatswood and providing you with a more seamless and memorable stay in the future. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Timothy C., Warm greetings from The Sebel Chatswood. Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience fell so far short of your expectations and the standards of comfort, cleanliness, and service that we strive to provide. Please accept our sincere apologies for the inconvenience you experienced upon arrival, as well as the concerns you raised regarding the condition of the apartment, the functionality of the appliances and lighting, the ventilation, and the overall presentation of the accommodation. We also regret that the room was not ready to provide the comfortable and welcoming environment you reasonably expected. We understand how disappointing it must have been to encounter these issues during your stay, and we take your comments seriously. The matters you have highlighted warrant careful review by our management team, particularly those relating to maintenance, cleanliness, and the readiness of the apartment for arriving guests. We are truly sorry that we did not deliver the experience you deserved. Your feedback provides an important opportunity for us to review our procedures and identify areas requiring improvement. We would welcome the opportunity to discuss your experience further and encourage you to contact our management team directly so that your concerns may be addressed appropriately. Thank you for bringing these matters to our attention. Please accept our sincere apologies for the disappointment caused. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Management Team

Dear Katrina G., Warm greetings from The Sebel Chatswood. Thank you for taking the time to share your feedback. We are sorry to learn that the condition of your serviced apartment did not meet your expectations. Please accept our sincere apologies for the stained carpets, aged furniture, and unclean kitchen sink. We understand that cleanliness, comfort, and the overall condition of the apartment are essential to an enjoyable stay, and we regret that we fell short of the standards our guests deserve. Your comments have been noted and will be shared with our housekeeping and maintenance teams for review and follow-up. We are committed to continually improving our facilities and ensuring that our apartments are presented to an appropriate standard for our guests. We appreciate your feedback and the opportunity it gives us to address these areas of concern. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more comfortable and satisfying experience. Warm Hospitality Regards, Kim Chung Hotel Operation Manager On behalf of The Sebel Chatswood Team

Dear Nicholas H., Warm greetings from The Sebel Chatswood. Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations and that several aspects of your experience fell short of the standards we strive to uphold. Please accept our apologies for the cleanliness issues you encountered, particularly regarding the dusty windows, bathroom condition, and stained carpets. We understand how important cleanliness and attention to detail are to our guests, and we regret that we did not deliver the level of comfort and presentation you expected. We are equally concerned to hear about your experience with our reception service. Professionalism, courtesy, and genuine hospitality are essential to our team, and we are sorry that your interaction left you feeling disappointed. Your comments will be shared with the relevant departments for review and follow-up. We truly value your feedback, as it helps us identify areas where improvement is needed. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable and welcoming experience that better reflects our service standards. Warm Hospitality Regards, Kim Chung Hotel Operations Manager The Sebel Chatswood Team

Dear Lisa S., Warm greetings from The Sebel Chatswood! Thank you so much for your wonderful five-star review and for choosing to stay with us for the third time. It is truly rewarding to know that our convenient location, spacious rooms, and the comfort of our accommodation continue to make each of your visits enjoyable. We are especially delighted to hear your kind words about our team. Providing warm, genuine, and attentive hospitality is at the heart of what we do, and your feedback is a wonderful encouragement to all of us. It is lovely to know that you feel at home in our rooms and appreciate the little comforts, from the balcony and fresh air to a relaxing bath after a long day. We understand how important a comfortable and convenient stay is, especially when visiting the North Shore to care for your parents, and we are honored to be your preferred home away from home. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back to The Sebel Chatswood for your next visit and ensuring that every stay feels just as special. Warm Hospitality Regards, Kim Chung Hotel Operation Manager The Sebel Chatswood Team

Dear Melissa A. B., Warm greetings from The Sebel Chatswood. Thank you for bringing this matter to our attention. We sincerely apologize for the significant inconvenience and frustration you experienced during both your arrival and departure. We fully understand how disappointing this situation must have been, particularly with your scheduled surgery and the additional stress caused by the delays. The difficulties you encountered accessing the property after hours, the repeated issues with the access fob, and the extended waiting times on the phone are certainly not the seamless and reliable experience we want our guests to have. We are especially sorry that the departure process disrupted your plans and required you to return to the property after your surgery to drop off the key. We also regret the delay in receiving your refund. We understand the importance of resolving financial matters promptly and appreciate your patience while this is being addressed. We encourage you to contact our team directly so that we can review the refund status and follow up accordingly. Please accept our sincere apologies for falling short of your expectations. Your feedback is taken seriously and will be shared with the relevant team to review our after-hours access arrangements, communication procedures, and refund follow-up process. Thank you for sharing your experience. We regret the inconvenience caused and hope we may have the opportunity to restore your confidence in The Sebel Chatswood. Warm Hospitality Regards, Kim Chung Hotel Operation Manager On behalf of The Sebel Chatswood Team

Dear Saira A. F., Warm greetings from The Sebel Sydney Chatswood! Thank you for your wonderful review and for recommending our property to fellow travellers. We are delighted to know that you had such a comfortable and enjoyable stay with us. It is particularly rewarding to hear that you appreciated the spacious and well-equipped apartments, stunning views, and our pool and gym facilities. We are equally pleased that our team made a positive impression through their friendly, welcoming, and attentive service. Your kind words are a great encouragement to our team, who strive to create memorable experiences for every guest. We are also glad that our prime location opposite Westfield Chatswood and close to the train station added convenience to your stay, allowing you to enjoy the shopping, dining, and attractions that Sydney has to offer. Thank you once again for your generous feedback and for choosing The Sebel Sydney Chatswood. We truly appreciate your recommendation and look forward to the pleasure of welcoming you back for another exceptional stay. Warm Hospitality Regards, Kim Chung Operations Manager The Sebel Sydney Chatswood