Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 2,570 reviews

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7 to 9 York Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,570 reviews

TripAdvisor Rating  3.0/5  20 reviews

Fantastic location.

Customer review rating 4.0/5

Conny Families - Confirmed reviews ALL

Friendly and very helpful staff, clean rooms, good breakfast.

Dear Conny, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johnny S Front Office Manager

Good design elements

Customer review rating 4.5/5

Nicole Families - Confirmed reviews ALL

Helpful staff but just not enough at check in and check out, I prefer a person over a machine. Rooms very well designed, clean, new. Buffet breakfast was not very good, not a great selection, stale pastries, no lids on hot food but was all ok. Parking was great underground although very tight spots.

Dear Nicole, We very much appreciate your comments regarding your stay at the Novotel Sydney City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I appreciate your comments on staffing. Usually, the coverage with staff is really good unless they are helping with another guest which may cause slight delay to help the other guests. Nicole, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny S Front Office Manager

Disappointing

Customer review rating 1.5/5

Elsa Couples - Confirmed reviews ALL

Stayed over the weekend and frankly was disappointed at this particular Novotel. I have been an Accor member for a long time and I have never been so irritated by the poor service. The self check in machines frankly were so tacky and did not suit a 4 star hotel such as Novotel. I stayed there for my birthday and getting a plate of fruits as a loyal customer was very disappointing when other hotels went above and beyond in making my birthday stay much more special. The room was very small and cramped and the aircond was not cold at all in the middle of summer. I wouldnt return to this particular branch tbh. Very disappointing.

Dear Anniella, Thank you for taking the time to share your feedback. We deeply regret that your recent stay did not meet the high standards you’ve come to expect as an Accor member, especially on such a special occasion as your birthday. We truly value your loyalty and are sorry to hear that the service and overall experience did not reflect that. We apologize for the issues you encountered with the self-check-in machines and for the lack of personalization during your birthday celebration. We understand how important it is to feel valued as a guest, and we will review our procedures to ensure we offer a more thoughtful experience in the future. Additionally, we’re sorry to hear about the discomfort with the room size and air conditioning. We’ll have our team look into this to make sure that these issues are addressed promptly. We truly appreciate your feedback, and we hope you’ll give us another chance to provide you with a better experience in the future Sincerely, Johnny S Front Office Manager

Fabulous stay!

Customer review rating 4.5/5

Samantha W. Friends - Confirmed reviews ALL

The staff at the Novotel are always lovely and the location is perfect whilst visiting the city.

Dear Sam, Thank you for sharing your feedback with us. We’re glad to hear you’ve stayed with us previously and appreciate your continued support. We apologize for the smaller room size this time—it’s always our goal to provide a comfortable and consistent experience, and we will review our room allocations to ensure that your next visit meets your expectations. We also appreciate your comments regarding the cleanliness of the hallways. We will certainly address this with our housekeeping team to ensure that food trays and other items are promptly cleared, especially when meals are ordered for in-room dining. We value your input and hope to welcome you back for an even better experience next time Sincerely, Johnny S Front Office Manager

Good location, both our rooms were noisy though

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

After we left we had an additional payment taken from our credit card. We did not use the mini bat

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Other web-users rate our hotel

  • 1,528 reviews 9.5/10 Location
  • 2,062 reviews 6.4/10 Room
  • 1,624 reviews 7.5/10 Service
  • 62 reviews 2.4/10 WiFi
  • 1,000 reviews 4.8/10 Comfort
  • 841 reviews 6/10 Cleanliness
  • 505 reviews 3.2/10 Amenities
  • 423 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.