Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,027 reviews

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7 to 9 York Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Telephone
Fax +61000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,027 reviews

TripAdvisor Rating  3.2/5  36 reviews

Customer review rating 4.0/5

Peter J. Couples - Confirmed reviews ALL

Very happy with the stay and the service received from staff. What I am concerned about is the check in system. To clarify I am an Accor Platinum member, staying 2 nights and using my free night. When checking in was told I had nothing to pay, even asked to sign the screen confirming this. Only asked for card details for incidentals. Note: I had expected to pay for one night. Then without any communication or approval request, money was taken from my account to pay for the room the next day. Understand there may have been an error in the system, and to be clear I fully expected to pay. Though for the system to say no payment is required and to be asked to sign confirming this. Only for money to then be withdrawn from my account without any communication or approval could be considered misleading or even fraudulent. I would have expected to be contacted before any funds were withdrawn.

Dear Peter J., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney City Centre. We are delighted to hear that you enjoyed your stay and appreciated the service provided by our staff. Your satisfaction is very important to us, and we value your feedback regarding the check-in process. I sincerely apologize for the confusion you experienced with the payment system during your check-in. As an Accor Platinum member, we strive to ensure that your experience reflects the high standards associated with your membership. It is concerning to hear that there was a lack of communication regarding the payment process, particularly after you were informed that no payment was required for your first night. We understand how unexpected transactions can lead to frustration, and I assure you that your feedback will be addressed with our team to review the procedures in place. In our commitment to transparency and guest satisfaction, we typically aim to communicate clearly about any financial transactions that may occur during a stay. We appreciate your understanding that errors can happen in a system, and your perspective on the need for prior communication is noted. I can assure you that this is not the level of service we aim to provide, and we will work diligently to improve our processes moving forward. Thank you once again for your valuable comments, and we hope to welcome you back in the future, providing the seamless experience you rightfully expect as a valued member of the Accor family. Best Regards, Ratik Sahni Assistant Manager Novotel Sydney City Centre

Customer review rating 3.0/5

Natalie J. Business - Confirmed reviews ALL

Good location for what I needed. Dislike the self-serve check - in process as not very personable at all. Disliked the notice of "shower with the door closed because the steam will impact fire alarm and you will need to pay a fine". Fix that problem by installing extractor fans. Don't put fear into your guest with message like that.

Dear Natalie J., Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback about the self-service check-in process and understand that it may not provide the personal touch many guests prefer. Additionally, we acknowledge your concerns about the shower policy, which is in place for safety reasons. Your suggestion for extractor fans is noted, and we will consider it for future improvements. We hope to welcome you back for a better experience. Best regards, Novotel Sydney City Centre

Customer review rating 1.5/5

Basil T. Business - Confirmed reviews ALL

Incorrectly charged & asked for this to be rectified which has not been done

Dear Basil T., Thank you for sharing your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the billing issue. Please be assured that we value your concerns and will address them appropriately and get in touch with you. Kind Regards, Sam Scanlan Front Office Manager Novotel Sydney City Centre

Customer review rating 5.0/5

Vanessa G. Couples - Confirmed reviews ALL

We had a wonderful stay here at the Novotel for my husband's birthday. The staff were very accommodating especially a lovely lady named Jessica. We were able to check in early, park underneath & she even gave us drink vouchers for my husband's birthday. We will definitely be back.

Dear Vanessa G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and the attentive service provided by our staff, especially Jessica. It is wonderful to know that we could contribute to your husband's special day. We look forward to welcoming you back soon. Best Regards, Ratik Sahni Assistant Manager Novotel Sydney City Centre

Customer review rating 0.5/5

Sravankrishnareddy A. Solo - Confirmed reviews ALL

There was a taxi raid booked through the hotel for airport and the taxi guy went off with my bag in it and when I am calling the hotel guys they were least cared to find out the details of the taxi booked by them and finally lost my valuables and had to return to India . Being an Accor member, I never experienced this .

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Other web-users rate our hotel

  • 1,561 reviews 9.2/10 Location
  • 1,989 reviews 6.4/10 Room
  • 1,744 reviews 7.7/10 Service
  • 67 reviews 3.3/10 WiFi
  • 934 reviews 4.5/10 Comfort
  • 790 reviews 6.6/10 Cleanliness
  • 490 reviews 6.3/10 Breakfast
  • 365 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.