Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 3,005 reviews

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Novotel Sydney City Centre - Image 1
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7 to 9 York Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

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Room 1

Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  3,005 reviews

TripAdvisor Rating  3.3/5  31 reviews

Customer review rating 2.0/5

Ryan B. Business - Confirmed reviews ALL

Dear Ryan, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney City Centre. I’m sorry to hear that your first impressions did not meet expectations, and I completely understand your preference for a personal check-in experience. I also apologise for the cigarette smell you encountered on multiple floors and for the bathroom layout not being to your satisfaction. Your comments have been shared with our housekeeping and facilities teams to address these concerns and improve the guest experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a stay that better reflects our standards. Warm regards, Stav. I Guest Experience Executive

Customer review rating 3.5/5

Mark S. Solo - Confirmed reviews ALL

Dear Mark S., Thank you for taking the time to tell us about your experience at the Novotel Sydney City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stav. I Guest Experience Executive

Customer review rating 4.5/5

Wayne E. C. Couples - Confirmed reviews ALL

Dear Wayne, Thank you for sharing your feedback regarding your recent stay at Novotel Sydney City Centre. We’re delighted to hear that you enjoyed our convenient location, well-maintained rooms, and high-quality restaurant service. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Stav. I Guest Experience Executive

Customer review rating 1.5/5

Colin N. Couples - Confirmed reviews ALL

Dear Colin, Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Sydney City Centre. I’m very sorry to hear that your experience did not meet expectations, particularly regarding the condition of the room, the self-check-in process, and interactions with our front desk. Your comments have been shared with our maintenance and housekeeping teams regarding the carpet, shower condition, and overall room upkeep. We also appreciate your feedback on the check-in process, as we are always looking for ways to balance efficiency with personal service. While I regret that your stay fell short, we do value your feedback as it helps us improve our facilities and guest experience. I hope we may have the opportunity to welcome you back in the future and provide a stay that better reflects our standards. Warm regards, Stav. I Guest Experience Executive

Customer review rating 4.0/5

Mona M. Couples - Confirmed reviews ALL

Dear Mona, Thank you for sharing your feedback. We're delighted to hear you enjoyed your stay and found our team friendly and accommodating. I’m glad to know that any housekeeping issues were resolved quickly. We appreciate your understanding and hope to welcome you back for another enjoyable stay soon. Warm regards, Stav. I Guest Experience Executive

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Other web-users rate our hotel

  • 1,575 reviews 9.2/10 Location
  • 2,028 reviews 6.5/10 Room
  • 1,772 reviews 7.7/10 Service
  • 67 reviews 2.2/10 WiFi
  • 959 reviews 4.7/10 Comfort
  • 803 reviews 6.5/10 Cleanliness
  • 484 reviews 6.4/10 Breakfast
  • 443 reviews 5.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.