Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,144 reviews

Novotel Sydney City Centre - Image 1
Novotel Sydney City Centre - Image 2
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Novotel Sydney City Centre - Image 4

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

Book this hotel
Room 1

Our spacious Standard Twin Room with 2 double beds makes an excellent city centre base for up to four guests. Perfect for exploring Sydney together, early morning chats and late-night TV shows. Who's going to put the kettle on?

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Double bed(s)
  • Views: City View

Comfort and convenience await with an Accessible Double Room. A double bed and blackout curtains ensure a replenishing night's sleep. With wide bathroom doors and a roll-in shower, this room has all the ingredients for a smooth stay.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Enjoy space, comfort and convenience with a Superior King Room with a park and city view. Whether you're enjoying your break or attending a conference, our superior beds with premium linen will ensure you're rested and ready to conquer the day.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Spacious and sophisticated city and park facing Superior Twin Room with bespoke timber finishing featuring 2 double beds and complimentary Wi-Fi. Enjoy amenities such as a private bathroom with a walk-in shower, hairdryer and smart TV with Chromecast.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Survey the city below from your spacious Executive King Room. Pour yourself a morning coffee. Stimulate your senses with the sustainable amenities in your walk-in shower and plush rob available for your convenience. The ideal stay in Sydney CBD.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Travelling with a friend? Enjoy time together and your own space. With two double-size beds and plush robs that will wrap you in next-level comfort and a view of the park or bustling CBD district below, perfect pitstop for your Sydney getaway.

  • Views:

    City View or Park view

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Located on level 3, work, rest and play in space and style. With a luxurious king-size bed, extra floor space to move around and glorious views of Wynyard Park from a private balcony, there's no better place to stay in Sydney.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 70'/178 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Suite

One Bedroom Suite

Say G'day to space and sophistication with a One Bedroom Suite. Leave your loved one to sleep undisturbed in the king bedroom as you fill your bottle at the wet bar and head out to cave a cup of coffee in the living area.

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Suite

Superior One Bedroom Suite

Our Superior One Bedroom Suites have a separate bedroom and spacious living area with kitchenette, so they are the perfect base for your Sydney getaway. Enjoy a warm shower, then pull on a fluffy robe and order a cocktail from room service.

  • Views:

    City View

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Studio/kitchenette
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
  • 283 rooms
  • 4 rooms for people with reduced mobility
  • 2 connecting rooms
  • 283 non-smoking rooms
  • 22 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Indonesian
  • Japanese
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Well-being

Fitness Centre

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Max Limited Height: 1.79 m / 5.9 ft
  • Parking pricing: 30.81 € 50 AUD Per day

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Cooking style
European
Capacity
60
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Indulge in a scrumptious full buffet breakfast showcasing a selection of hot and continental delights, featuring eggs, a bakery section, a juice station, cereals, yogurts, barista made coffees and more at Birdie Bar & Brasserie.

Keep working out even when you're away. Lift weights, put in some paces on the treadmill or gear up for a great ride on the Peleton. Need motivation? Our bikes are linked to the Accor loyalty programme you'll earn points as you exercise!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,144 reviews

Customer review rating 4.0/5

Chamrong M. Couples - Confirmed reviews ALL

Dear Chamrong m., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and your room. We appreciate your comments about the parking and lift access, and we will take them into consideration as we continually strive to enhance our guest experience. Regards, Stav.I Guest Experience Executive

Customer review rating 3.0/5

Deanna M. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Melissa L. Couples - Confirmed reviews ALL

Dear Melissa L., Thank you for your feedback regarding your recent stay at Novotel Sydney City Centre. We are pleased to hear that you appreciated our location and the helpfulness of our staff. However, I sincerely apologize for the inconveniences you encountered during your visit. We acknowledge the issues with the television and room service, which are not reflective of our standards. Your comfort is important to us, and I regret that the bedding did not meet your expectations. Regarding the balcony, we appreciate your comments and will take them into consideration for future improvements. Thank you once again for your insights. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Bradley S. Business - Confirmed reviews ALL

Dear Bradley S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of our facilities. We look forward to welcoming you back in the future. Best regards, Novotel Sydney City Centre

Customer review rating 4.5/5

Janet S. Friends - Confirmed reviews ALL

Dear Janet S., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our hotel conveniently located. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Dear Chamrong m., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and your room. We appreciate your comments about the parking and lift access, and we will take them into consideration as we continually strive to enhance our guest experience. Regards, Stav.I Guest Experience Executive

Customer review rating 3.0/5

Deanna M. Families - Confirmed reviews ALL

Glass door on shower is weird when sharing room with children Mini bar was not restocked during visit. Reception offered to do it mid stay but for a fee

Customer review rating 3.0/5

Melissa L. Couples - Confirmed reviews ALL

Great location and friendly helpful staff, however we had issues. Tv didnt work the first night, got fixed next day then again had issues the 3rd night. Bed was very hard and pillows too big. Ended up using couch cushions to sleep with. Room service got order wrong. I paid for an expensive room with a balcony, never imagining it wouldnt have any awning or roof. It rained the first and second night so was unusable. Such a pity. Some draws would be good to. But the staff were great

Dear Melissa L., Thank you for your feedback regarding your recent stay at Novotel Sydney City Centre. We are pleased to hear that you appreciated our location and the helpfulness of our staff. However, I sincerely apologize for the inconveniences you encountered during your visit. We acknowledge the issues with the television and room service, which are not reflective of our standards. Your comfort is important to us, and I regret that the bedding did not meet your expectations. Regarding the balcony, we appreciate your comments and will take them into consideration for future improvements. Thank you once again for your insights. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Bradley S. Business - Confirmed reviews ALL

Easy check in, good facilities and very comforable

Dear Bradley S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of our facilities. We look forward to welcoming you back in the future. Best regards, Novotel Sydney City Centre

Customer review rating 4.5/5

Janet S. Friends - Confirmed reviews ALL

Easy positioned hotel

Dear Janet S., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our hotel conveniently located. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 0.5/5

Jade M. Business - Confirmed reviews ALL

Comfortable stay, no casting, tv issues, awful dinner food and lack of compensation.

Dear Jade M., Thank you for your feedback. I regret to learn that your experience was impacted by technical issues and the quality of dining. Your comments are valuable to us, and we will use them to enhance our services in the future. Best regards, Sam Scanlan Front Office Manager Novotel Sydney City Centre

Customer review rating 4.0/5

Mr M. A. Business - Confirmed reviews ALL

Great location, close to Darling Harbour, Opera House, CBD. The bed was very comfortable. Only complaint would be for breakfast, not for food but the lack of space. There used to be queues to get cup of coffee. Anyhow rest was great.

Dear Mr. A., Thank you for your positive feedback regarding our location and the comfort of our beds. We appreciate your comments about the breakfast experience and will take note of the space constraints to enhance guest satisfaction. Best regards, Novotel Sydney City Centre

Customer review rating 2.5/5

Trinity A. Business - Confirmed reviews ALL

I generally like the hotel and have stayed a few times. I felt my room could have been cleaner, could still see cup (mug or glass) marks on bedside tables which suggested it hadn't been wiped down properly and makes me wonder how thorough are the cleans that happen?

Dear Trinity A., Thank you for your feedback regarding the cleanliness of your room. We strive to maintain high standards and your comments will be reviewed with our housekeeping team to ensure a more thorough cleaning process in the future. Kind Regards, Novotel Sydney City Centre

Customer review rating 1.5/5

Yuhsuan L. Couples - Confirmed reviews ALL

Great location, but overall a disappointing stay. Cleanliness was lacking, with dust on hairdryer and in the bathroom. The room was also noisy due to poor soundproofing and an old, loud air conditioner. ​Breakfast had very few options and minimal warm food, you can only order poached eggs or fried eggs and nothing else with no introduction from staff. At $30+ per person and having to pay extra just for barista coffee, not worth it, better off eating at a local café ​Lastly, housekeeping knocked on our door on check-out day to ask when we were leaving, which felt intrusive and unprofessional. Will choose other place to stay on our next Sydney visit.

Dear YuHsuan L., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney City Centre. While we appreciate your kind words about our location, we regret to hear that your experience did not meet your expectations. We take cleanliness seriously, and it is concerning to learn that you found areas in your room that did not reflect our standards. Additionally, we apologize for the noise disturbances you encountered; we continually assess our facilities to enhance guest comfort. Regarding breakfast, your comments about the variety and service have been noted, and we appreciate your insights on the menu offerings. Lastly, I understand that our housekeeping team's approach on your check-out day felt intrusive. Please rest assured that we strive to provide a respectful and professional service to all our guests. We value your feedback and will use it to improve our services. Kind Regards, Sam Scanlan Front Office Manager Novotel Sydney City Centre

Customer review rating 4.0/5

Auri N. Business - Confirmed reviews ALL

Loved the bed and large pillows. Breakfast options were limited and on the second morning I had to skip it altogether as I had to depart before 6.30am. Would be great to have some room service breakfast options for people leaving early.

Dear Auri N., Thank you for your kind feedback regarding our location and room comfort. We appreciate your suggestions about breakfast options for early departures. Your input is valuable as we continuously strive to enhance our guest experience. Best regards, Sam Scanlan Front Office Manager Novotel Sydney City Centre

Customer review rating 1.5/5

Steven S. Families - Confirmed reviews ALL

disappointed and frustration with the service and experience I have received during my stay at your hotel. Unfortunately, from the moment I checked in, the experience was far from welcoming. No one took the time to explain basic information, such as breakfast times where the lifts were and Wifi Access. This left me feeling that i was not being properly welcomed or informed. On the note pad besides bed only had 1 sheet attached which I find bizarre like the room had not been cleaned/checked properly. When I entered my room, I discovered that there were no shower towels provided. The only towels available were face washers and a floor towel. Thankfully, I checked before getting into the shower, otherwise I would have been stuffed The experience at breakfast on Saturday the 30th October was equally disappointing. I asked the chef for poached eggs and told me to informed the floor staff so they can bring them over. I had ordered them while waiting for my toast. I collected my food from the buffet, along with my juice and coffee, and sat down expecting my eggs to arrive soon Later. However, I waited approximately 5-10 minutes after taking my seat, and the poached eggs never arrived. By this point, the rest of my breakfast was going cold. This was extremely frustrating and completely ruined my breakfast experience. Considering everything that has happened throughout my stay, I am left feeling very disappointed and unwelcome. These are basic standards of hospitality that I would reasonably expect from any hotel. I certainly did not expect to experience so many issues during what should have been an enjoyable and comfortable stay.

Dear Steven S., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations from the moment of your arrival. It is concerning that you felt unwelcomed and misinformed during your check-in, as our team is trained to ensure guests receive all necessary information regarding hotel amenities and services. I apologize for the oversight regarding the cleanliness of your room and the absence of shower towels, which certainly should have been addressed prior to your arrival. Regarding your breakfast experience, I regret that the service you received fell short in both timeliness and attention, which can detract from the overall enjoyment of the meal. Your feedback is invaluable, and I assure you that it will be taken into consideration to improve our service delivery. We strive to provide a welcoming atmosphere and are committed to maintaining high standards of hospitality. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Sam Scanlan Front Office Manager Novotel Sydney City Centre

Customer review rating 4.0/5

Elia C. Solo - Confirmed reviews ALL

It was a short stay, but great location to everything I needed.

Dear Elia C., Thank you for sharing your experience. We are delighted to hear that you found our location convenient and enjoyed your stay with us. Our team works hard to ensure a comfortable environment for all our guests. Best regards, Novotel Sydney City Centre

Customer review rating 5.0/5

Andrei B. Business - Confirmed reviews ALL

I return with pleasure to this hotel every time I am in Sydney (for work). The staff is very friendly and helpful. I arrived early in the day - the team was kind to accommodate my early arrival which allowed me to get a quick shower before starting my day. The food is very good but other places are located very nearby.

Dear Andrei B., Thank you for your kind words regarding your recent stay at Novotel Sydney City Centre. We are delighted to hear that you appreciate our prime location, quality dining, and friendly service. It is wonderful to know that our team was able to accommodate your early arrival, allowing you to refresh before your busy day. We strive to provide a welcoming atmosphere for all our guests, and your feedback serves as a great motivation for our staff. We look forward to welcoming you back on your next visit to Sydney. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Angelo M. Friends - Confirmed reviews ALL

Stay was great, clean and tidy

Dear Angelo M., Thank you for your kind feedback regarding your recent stay at Novotel Sydney City Centre. We are delighted to hear that you appreciated our excellent location and found your accommodation to be clean and tidy. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Christina H. Friends - Confirmed reviews ALL

The team member who helped us check in was very friendly and a pleasure to chat and laugh with, which made us feel very comfortable and welcome (wish I remembered his name). Bathrooms are on the smaller side, but this did not take away from our ability enjoy the room and stay. Stylish hotel, comfortable beds, hot shower, prime location, great service.

Dear Christina H., Thank you for your kind words regarding your recent stay at Novotel Sydney City Centre. We are delighted to hear that our team provided you with a warm welcome and that you enjoyed the stylish environment, comfortable accommodations, and our prime location. We appreciate your feedback about the bathrooms and will take it into consideration as we continually strive to enhance our guest experience. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Sonam D. Families - Confirmed reviews ALL

We had a great experience and the breakfast was delicious

Dear Sonam D., Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and found our breakfast to be delicious. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 4.0/5

Simon A. Business - Confirmed reviews ALL

I’m a regular guest. The hotel is perfectly located for my needs, but I noticed that a few little things are starting to become annoying, such as the shower head was not properly attached to the holder and several tv channels were constantly online. Whilst these aren’t a big deal to me, I do think you could do better to ensure the little things don’t turn into a reason for staying elsewhere. Reception staff did not seem as friendly as previous visits.

Dear Simon A., Thank you for your constructive feedback regarding your recent stay. We are pleased to hear that you appreciate our prime location, as we strive to meet the needs of our regular guests. However, I understand your concerns regarding the maintenance issues with the shower head and the television channels. Your observations are vital in helping us enhance our services. Additionally, I regret to learn that the reception staff did not meet the standards you have come to expect from us. We value your loyalty and will take your comments into account as we continue to improve our guest experience. Regards, Stav.I Guest Experience Executive

Customer review rating 3.5/5

Luke D. P. Business - Confirmed reviews ALL

Room seemed recently refurbished which was very nice. Let down by the shower head, which didnt spray much water, really let down the experience also a nespresso machine would be nice. Blend 43 is nasty.

Dear Luke D. P., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about the refurbished room. However, we regret to hear that the shower head did not meet your expectations and that the coffee selection was not to your liking. Your comments will be considered for future improvements. Kind Regards, Sam Scanlan Front Office Manager Novotel Sydney City Centre

Customer review rating 4.0/5

Han P. Business - Confirmed reviews ALL

good location, nice choice of breakkie and comfortable room

Dear Han P., Thank you for your positive feedback regarding our location, breakfast selection, and room comfort. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Amy S. Business - Confirmed reviews ALL

Very convenient, nice staff, enjoyable.

Dear Amy S., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed the comfort of our beds, our convenient location, and the service provided by our staff. We look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Other web-users rate our hotel

  • 1,563 reviews 9.4/10 Location
  • 1,925 reviews 6.4/10 Room
  • 1,714 reviews 8.2/10 Service
  • 53 reviews 4.6/10 WiFi
  • 919 reviews 4.6/10 Comfort
  • 774 reviews 6.6/10 Cleanliness
  • 505 reviews 7.1/10 Breakfast
  • 365 reviews 4.8/10 Amenities

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