Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 3.7/5 1,359 reviews

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Description

Hotel extras

  • Located in the heart of Sydney CBD close to Wynyard station and iconic Sydney attractions

  • Features 24 hour reception and onsite parking

  • 283 comfortable rooms with new beds

  • Newly renovated and rebranded

Our accommodation(s)

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

BIRDIE

Non contractual photo

Explore Birdie for a culinary fusion of traditional and modern flavors in a welcoming atmosphere. Indulge in buffet breakfasts and all-day dining options, embodying comfort and exceptional hospitality at Novotel Sydney City Centre.

Our guest reviews

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100% genuine reviews from our guests

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ALL Rating  3.7/5  1,359 reviews

TripAdvisor Rating  1.5/5  4 reviews

Good Motel and close to everything

TripAdvisor rating 4.0/5

ray518 TripAdvisor review

We have stayed here twice once last year when it was a mecure and stayed one night in january when it was novotel the room was good and clean the checkin was fine the bathroom was good not much of a view from our room. the buffet breakfast was very good and enjoying. The motel is good and we will be back in the future down the track

Good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The location is very convenient. The room was spacious and well lit. The bed and everything were clean. I like the closet design which allowed me to see what I have put inside. But the daily cleaning work was not consistent. In some days the towels were not changed and in some days the trash bin was not cleared. Nevertheless I enjoyed my stay in this hotel.

Well located - friendly staff but some issues.

Customer review rating 3.5/5

Honor R. Couples - Confirmed reviews ALL

I booked when it was a Mercure and wasn't told it had changed which was a bit confusing! Front of house staff lovely and check in and key issue via machine worked well. What was not amusing was we arrived back at 10.10 pm from meeting friends to find we couldn't get a drink at the bar even as a resident - this is basic hospitality in my view - I do understand staff shortages though. Great breakfast and we ate in the restaurant on the second night - very unusual but nice - not quite what I was expecting but great food

Unhygienic and poor customer service

Customer review rating 0.5/5

Giuseppe Business - Confirmed reviews ALL

I sent you an email at the email address indicated in your request for feedback and you never responded. Please look for that email

Disappointing experience

TripAdvisor rating 2.0/5

roaming_kiwi58 TripAdvisor review

We stayed 6 nights. A very disappointing experience. This hotel is not up to Novotel standard. We also stayed here last year, when it was still a Mercure, and yes, some things had been improved since then, but it still has a long way to go to reach the standard of the many other Novotel hotels we have stayed in. I am Accor Platinum. I had to request our drink vouchers on checking in. They did provide the included breakfast, which was appreciated. The buffet breakfast included a fairly standard choice of food. We did not fancy anything on the menu in the restaurant, which is called Birdie. However there were some items on the room service menu of interest. We asked if we could order off that menu in the restaurant, but no, that was not possible. Surely the food comes from the same kitchen to room service and the restaurant? So they lost our dinner custom and we went elsewhere. We were on the 20th floor. The room was clean and comfortable enough. The bathrooms are small, but with a spacious shower taking up half the room. There were 4 pillows on the bed – all very large chunky things. Far to big for me to get comfortable when lying on one. Just achieved a pain in the neck, literally! I asked one of the housekeeping staff on the floor if I could have a thinner pillow. Was told I had to request at reception, which I did. About an hour later two thinner pillows were delivered to the room. Other hotels provide small and large pillows in the room as standard – why not here? The hallways were depressing. Bags of dirty laundry and trays of dirty plates were always lining the walls whenever we were coming and going, at various times of the day. The location is brilliant, just across the road from the Wynyard train station. Short walk down to Darling Harbour or Circular Quay. We usually visit Sydney 2 or 3 times a year and will use this hotel again because of the location, but I hope the hotel experience improves in the future!

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Other web-users rate our hotel

  • 1,381 reviews 9.4/10 Location
  • 1,749 reviews 5.9/10 Room
  • 1,226 reviews 6.9/10 Service
  • 32 reviews 4.3/10 WiFi
  • 940 reviews 4.6/10 Comfort
  • 729 reviews 5.5/10 Cleanliness
  • 471 reviews 2.9/10 Amenities
  • 308 reviews 5.7/10 Value

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