Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,058 reviews

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7 to 9 York Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Telephone
Fax +61000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,058 reviews

TripAdvisor Rating  3.2/5  38 reviews

Serious Privacy Violation Despite Great Location

TripAdvisor rating 2.0/5

Christian H TripAdvisor review

We stayed at Novotel Sydney City Centre over New Year’s while visiting Sydney. The location is excellent, and check-in was smooth using the self check-in kiosks. The room itself was spacious, clean, and comfortable, and the bed was good. However, there were early warning signs, such as hotel hallways filled with bags of used laundry and bedsheets, which didn’t feel appropriate for a hotel at this level. The real issue occurred on January 1st. Breakfast was included in our stay and, while there was a line to be seated, this was understandable given it was the morning after New Year’s Eve and the hotel appeared to be full. After breakfast, my wife and I returned to our room to rest and placed the “Do Not Disturb” sign clearly on the door. About an hour later, housekeeping knocked anyway to ask if we wanted the room cleaned. We politely declined. Roughly 90 minutes later, while I was asleep and my wife was showering, housekeeping again ignored the Do Not Disturb sign and knocked. I declined once more, half asleep. The staff member continued to ask repeatedly, at which point I became frustrated and clearly stated that we wanted privacy and did not want housekeeping. Despite this, the housekeeping staff opened the door and entered the room. At that moment, my wife was naked in the bathroom and I was only wearing shorts. The staff member said she needed to scan a QR code inside the doorframe and proceeded to do so using a handheld device, despite us being visibly distressed and having refused entry multiple times. This was a serious invasion of privacy and completely unacceptable, especially at a hotel charging close to AUD 1,000 per night during this period. Later that day, I raised the issue at reception. The staff member was apologetic and said she would escalate it to a manager and get back to me. No one followed up. The next day, I returned to reception and spoke directly with a manager, who apologized and offered late checkout, chocolates, or a bottle of wine. However, this was not about compensation. It was about understanding how such a breach of privacy could happen at all. When guests display a Do Not Disturb sign and explicitly refuse entry, that boundary must be respected. Unfortunately, while the location and room were good, this experience overshadowed our stay. Privacy and safety are non-negotiable in hospitality, and this incident fell far below acceptable standards.

Nice 2 night stay but nothing to rave about

TripAdvisor rating 3.0/5

CWhite1307 TripAdvisor review

Booked a Junior Suite for 2 adults and our 12 year old daughter for NYE 2025. Upon arrival, we noticed the sofa didn't turn into a bed as expected. Called reception and they advised the sofa didn't turn into a bed, and they expected the child to share our bed - what 12 year old sleeps in bed with their parents?! I double checked my booking to make sure I wasn't going mad and had indeed booked it for 2 adults, 1 x 12 year old - correct. It had to be referred to management, and we finally got a call back to say they'd bring an extra bed into the room. This was done, however this did then eat into our space in the room, especially with our 3 suitcases as we were only there for 2 nights. The room, aside from this, was nice - TV way too big and low down on the wall, but the bed was comfy. The layout of their ajoining restaurant is terrible, and to get around at breakfast you find yourself trying to squeeze between tables and chairs. On New Years Day, we had to queue for breakfast and this queue didn't die down - the restaurant simply isn't big enough for the number of guests. Also my husband wanted a fried egg, but the chef said they are cooked on demand, and he couldn't be bothered to wait based on how busy it was in the food area. Who cooks eggs on demand when the place is so busy?! These should be churned out one after the other onto a hot plate! Nice stay but amenities lacking here.

Customer review rating 5.0/5

Mizanur R. Business - Confirmed reviews ALL

Excellent service

Dear Mizanur R., Thank you for your kind words regarding our service. We are pleased to hear that your experience at Novotel Sydney City Centre met your expectations. Your feedback is greatly appreciated and serves as motivation for our team to continue delivering exceptional service. Kind Regards, Novotel Sydney City Centre

Customer review rating 0.5/5

Merci M. Couples - Confirmed reviews ALL

Absolutely unacceptable and easily one of the worst hotel stays I’ve had. I paid for a room with a balcony and was given something entirely different, with no proper explanation or effort to fix the mistake. The lift system was a complete failure. Due to faulty lifts, it took over two hours just to reach our room on the 16th floor — an outrageous situation for any hotel, let alone one operating under the Novotel name. This was not a minor inconvenience; it ruined the start of our stay. What made this experience even worse was the total lack of professionalism from staff. There were no apologies, no empathy, and no sense of responsibility for the chaos. The attitude felt dismissive, as if guests’ time and comfort meant nothing. This hotel is severely mismanaged and offers zero value for money. Novotel should be embarrassed to put its brand on this property. I strongly advise others to stay elsewhere.

Customer review rating 4.0/5

Tricia B. Couples - Confirmed reviews ALL

Thushara was very helpful from the moment we checked in through check out. Having just gotten off a 15 hour flight he was able to get us a room almost immediately. The room itself was good, though we did have a few bugs in the bathroom and the hallway had standing water throughout out stay. Breakfast was good and had plenty of options. Checkout was easy.

Dear Tricia B., Thank you for taking the time to share your experience at Novotel Sydney City Centre. We are pleased to hear that you appreciated our location and the helpful assistance provided by Thushara during your stay. However, we sincerely apologize for the issues you encountered with pests and standing water, as this does not reflect our usual standards. Your feedback regarding breakfast options and the checkout process is appreciated, and we will ensure that your comments are shared with our team for further review. We hope to welcome you back in the future. Kind Regards, Sam Scanlan Front Office Manager Novotel Sydney City Centre

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Other web-users rate our hotel

  • 1,559 reviews 9.3/10 Location
  • 1,995 reviews 6.4/10 Room
  • 1,766 reviews 7.7/10 Service
  • 68 reviews 4.5/10 WiFi
  • 930 reviews 4.6/10 Comfort
  • 792 reviews 6.4/10 Cleanliness
  • 494 reviews 6.4/10 Breakfast
  • 370 reviews 4.2/10 Amenities

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