Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,090 reviews

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Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,090 reviews

Customer review rating 4.5/5

Karin K. Friends - Confirmed reviews ALL

Stayed 3 nights. Easy to access the place to see. Or else close to bus and train.

Dear Karin K., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you enjoyed our accommodations and found our location convenient for exploring the city. Your comments on breakfast are appreciated and will be noted for consideration. Regards, Stav.I Guest Experience Executive

Customer review rating 3.5/5

Peta C. Families - Confirmed reviews ALL

Great location but staff struggled with some requests as English wasn’t their 1st language. No exhaust fans in the bathroom and water went all over the floor in the shower, which wet most of the bathroom floor

Dear Peta C., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and take note of your concerns about staff communication and bathroom amenities. Your insights are valuable as we continuously strive to enhance our guest experience. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Steven M. Couples - Confirmed reviews ALL

Well located and Comfortable stay clean room and tidy and quiet and very close to all areas of the city

Dear Steven M., Thank you for your positive feedback regarding your stay at Novotel Sydney City Centre. We are pleased to hear that you found our location convenient and enjoyed the comfort and cleanliness of your room. We look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 1.5/5

Azra L. Families - Confirmed reviews ALL

Our room was surprisingly dirty. The wall where the bin was next to the mini bar had sticky red stuff on it which I assumed was food which hadn't been cleaned. The bathroom seemed pretty dirty; I don't think the fan was working and it had a bunch of dust/mold on it, the drawers in the bathroom were very dusty and clearly hadn't been wiped down, and the grout in the shower corners was dirty + the hinges on the bathroom door were rusted. Overall in a lot of places you looked something was either dusty / dirty and it seemed as though the room had not been cleaned at all. Otherwise there were inconvenient things about the room like I was not able to cast anything to the TV and couldn't change the input to plug in a HDMI cable to watch something from my laptop. The fan in the room was pretty loud too even on a low setting. On a positive note the size of the double beds in the Standard Twin Room and the TV size in the room were good.

Dear Azra L., Thank you for sharing your feedback regarding your recent stay at Novotel Sydney City Centre. I sincerely apologize for the cleanliness issues you encountered in your room, as well as the inconvenience with the bathroom facilities. Maintaining high standards of cleanliness is essential to our operations, and it is disappointing to hear that we fell short in this regard during your visit. I also appreciate your comments about the room amenities, including the TV and bed size. Your insights regarding the noise from the fan and the limitations with the TV casting functionality have been duly noted. These aspects are important for enhancing our guests’ experiences, and I will ensure that your feedback is shared with the relevant teams for consideration. Thank you once again for your review, and I hope you would consider staying with us again in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 3.0/5

Kiana S. Families - Confirmed reviews ALL

Stay was good overall but not great, I stay at Novotel often as it is always clean and well maintained, however on this occasion the shower tile grout was mouldy in multiple places, the fan in the bathroom was covered in dust and the air con vents had not been cleaned and smelled mouldy. The mini bar was not fully stocked with the items that the list said we're available. Was a little disappointed with the stay at this particular Novotel. The wifi details were not given to us and when I tried to call reception from the room there was no answer. When paying high tier prices for a stay I expect at least a clean shower and bathroom, however was not satisfied. I even went to the degree of telling my daughter not to sit down in the shower to wash her feet like she normally would as it was not clean.

Other web-users rate our hotel

  • 1,538 reviews 9.4/10 Location
  • 1,988 reviews 6.4/10 Room
  • 1,745 reviews 7.7/10 Service
  • 73 reviews 4.6/10 WiFi
  • 933 reviews 4.7/10 Comfort
  • 796 reviews 6.4/10 Cleanliness
  • 490 reviews 6.5/10 Breakfast
  • 365 reviews 4.1/10 Amenities

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