Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.0/5 594 reviews

Mantra Chatswood - Image 1
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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

MELTING POT

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  594 reviews

TripAdvisor Rating  3.5/5  1,311 reviews

Excellent position close to station and shops and restaurants

Customer review rating 4.5/5

Aj Solo - Confirmed reviews ALL

Staff very welcoming. Apartment was great and had all amenities required

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Staff were great. Room needed maintenance - spent 2 nights there during extreme heat wave and air conditioning didn’t work. I asked for another room in both days but was told the hotel was fully booked. The shower was also dripping nonstop.

Well located

Customer review rating 4.0/5

Danielle Couples - Confirmed reviews ALL

Great location the new Metro makes it easy to get into the city in no time

Dear Ms T., We very much appreciate your comments regarding your stay at the Mantra Chatswood. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasper Chiu Operation Manager

The Mantra is very well located.

Customer review rating 4.0/5

Marilyn P. Couples - Confirmed reviews ALL

I would have given you a 10, but as we were about to get into bed, we noticed some blood on the top sheet (which wasn't visible until you pulled down the doona and sheets on the bed), so we took the sheet off and put it on the floor.

Dear Ms P., Thank you for taking the time to tell us about your experience at the Mantra Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for housekeeping oversight. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on the feedback to our housekeeping manager to address the issue and make it will not happen again We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jasper Chiu Operation Manager

An honest review.

TripAdvisor rating 1.0/5

Ben O Business - TripAdvisor review

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

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Other web-users rate our hotel

  • 345 reviews 9.6/10 Location
  • 426 reviews 6/10 Room
  • 285 reviews 7.1/10 Service
  • 12 reviews 5.8/10 WiFi
  • 204 reviews 4.6/10 Cleanliness
  • 70 reviews 3.3/10 Vibe
  • 46 reviews 4.6/10 Food
  • 32 reviews 6.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.