Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.2/5 568 reviews

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Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 / 355 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  568 reviews

Customer review rating 4.0/5

Conrad C. Solo - Confirmed reviews ALL

The room is clean at entrance, just that they forgot to do housekeeping, which they say they will in the morning, and I entered my room at night, surprised that the room was not serviced and no towels renewed. The reception apologized and gave me towels and a free drink, which I have to decline the drink because it was late. However, I did indicate that the record should be indicated.

Dear Conrad, Thank you for your feedback and for highlighting this experience. We sincerely apologise for the housekeeping oversight during your stay. As part of Accor’s sustainability initiatives, stays under 7 days receive light housekeeping upon request; however, we understand that this was discussed and should have been arranged for you. We are very sorry that this did not occur and that you returned to an unserviced room. Please be assured that we will investigate where the breakdown in communication happened and reinforce the process with our housekeeping team to ensure this does not happen again. We appreciate your understanding and thank you for acknowledging our team’s efforts to assist you on the night. We hope to have the opportunity to welcome you back for a smoother and more comfortable stay. Kind regards, Cedric Front Office Supervisor

Customer review rating 2.5/5

Peter N. Business - Confirmed reviews ALL

Lift out of order Parking situation adequate Room service only once a week, a request was put in but no update. Towels were provided on request but requires you to go downstairs to pick it up personally. Bathroom ideally needs ventilation fan Sheets and bedding just not comfortable Thank you for the wine and chocolate however

Hi Peter, Thank you for taking the time to share your detailed feedback and for your loyalty as an ALL Gold member. I’m sorry to hear that your recent stay did not meet expectations. The concerns you’ve raised regarding the lift being out of service, room servicing delays and lack of follow-up, as well as the condition of the bathroom, bedding and ventilation are not reflective of the standards we aim to deliver. Your feedback has been shared with the relevant teams, and we are addressing these areas to ensure better communication, responsiveness and overall room quality moving forward. We do appreciate your acknowledgement of the small touches provided during your stay, and we regret that these did not outweigh the overall experience. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much improved stay in the future. Kind Regards Mantra Chatswood Team

Customer review rating 5.0/5

Emma P. Solo - Confirmed reviews ALL

Great that I could checkin 1 hour early, especially on a hot day.

Hi Emma, Thank you for your great review and perfect score. We’re pleased to hear you enjoyed our convenient location and friendly team, and that we could accommodate an early check-in — especially on a hot day. We also appreciate your feedback regarding breakfast options. While we do not currently offer an on-site restaurant, your comments are noted as we continue to look at ways to enhance the overall guest experience. Thank you again for your support, and we look forward to welcoming you back. Kind Regards Mantra Chatswood Team

Customer review rating 4.5/5

Kim O. Families - Confirmed reviews ALL

Great location, one bedroom apartment great size for three. Cedric leading up to and on arrival was outstanding.

Hi Kim, Thank you for your review and for sharing your experience with us. We’re pleased to hear you enjoyed our location and that the apartment suited your stay, and it’s great to know Cedric made such a positive impression both prior to and on arrival — I will be sure to recognise him for this. We also appreciate your feedback regarding the bathroom cleanliness. This has been shared with our housekeeping team to ensure we maintain the high standards expected. Thank you again for your support, and we look forward to welcoming you back. Kind Regards Mantra Chatswood Team

Customer review rating 5.0/5

Leigh S. Couples - Confirmed reviews ALL

Every time I have had the pleasure of staying at The Mantra, Chattswood I have never wanted to leave. The staff are always so nice and make me feel so comfortable and customer service overall is exceptional. I requested a late check out on one visit and it was done with no fuss whatsoever. It really does make a difference and the staff are the main reason The Mantra, Chatswood are my first choice.

Dear Leigh, Thank you so much for your incredibly kind words. We truly appreciate you taking the time to share your experience, and it means a lot to our whole team to know we’ve made you feel comfortable and well looked after during your stays. Your feedback about our staff and service is genuinely heartwarming. Knowing that our team is the reason we’re your first choice is the highest compliment we could receive, and we’re so grateful for your continued support. We can’t wait to welcome you back again soon. Warm regards, Mantra Chatswood Team

Other web-users rate our hotel

  • 284 reviews 9.6/10 Location
  • 369 reviews 5.6/10 Room
  • 263 reviews 7.4/10 Service
  • 7 reviews 2.4/10 WiFi
  • 166 reviews 5/10 Comfort
  • 166 reviews 4.2/10 Cleanliness
  • 95 reviews 4.1/10 Amenities
  • 52 reviews 3.4/10 Vibe

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