Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.1/5 563 reviews

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Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 / 355 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  563 reviews

Customer review rating 1.5/5

Luke C. Couples - Confirmed reviews ALL

The reception staff member we dealt with was extremely rude. The room was average.

Dear Luke, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience, particularly regarding the service you received at reception. The interaction you described is certainly not the standard of service we strive to provide here at Mantra Chatswood, and I sincerely apologise that we let you down. We understand how important a smooth and welcoming check-in experience is, especially after a long day of travel, and I’m sorry that this was not your experience with us. Your comments regarding both the service and check-in time have been taken seriously and will be addressed with our team to ensure we improve. If you are in the area again, please do not hesitate to contact me directly. I would be more than happy to personally assist with your booking and ensure your next stay is a much smoother and more positive experience, in the hope of restoring your confidence in us. Thank you again for bringing this to our attention. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back. Kind regards Cedric Front Office Supervisor

Customer review rating 4.0/5

Joy M. Couples - Confirmed reviews ALL

Had a small kitchenette for toast and a washing machine, clothes line over bathtub- great bonuses. Was only a short distance walk to the station and shops. Would recommend Happy Sip cafe if you're in the area. The spa and lap pool were fun to use, note that you'll be sharing with residents. Unfortunately there was a stain on the carpet that was still being cleaned so had cleaning solution over it that was very pungent when we got to the room. The concierge resprayed it and we kept the windows open so eventually it was tolerable.

Dear Joy, Thank you for taking the time to share your experience with us. We’re so pleased to hear you enjoyed our convenient location and found the kitchenette, laundry facilities, spa, and lap pool to be great additions to your stay. It’s wonderful to know these amenities helped make your visit more comfortable and enjoyable. We also really appreciate your recommendation of Happy Sip Café for future guests. At the same time, we sincerely apologise for the inconvenience caused by the carpet cleaning on arrival and the strong odour in the room. We understand how unpleasant that must have been after checking in. Thank you for your patience and understanding while our team worked to make the room more comfortable for you. We truly appreciate your feedback and hope to have the opportunity to welcome you back again for an even smoother stay next time. Warm regards, Mantra Chatswood Team

Customer review rating 3.5/5

Joel M. Solo - Confirmed reviews ALL

Just disappointed that I couldn’t mirror my phone to the tv. No smart TV. I’ve stayed in a few hotels & this was the only hotel that didn’t have a smart tv. Just free to air tv. But other than that. Great stay.

Dear Joel, Thank you for taking the time to share your feedback. Please accept my sincere apologies in regard to not having Smart TVs in our rooms. I do understand this has become a normality in Hotels these days. Rest assured I will be raising these shortcomings with our Higher Management and hopefully we will provide this service in the near future. At the same time, I am very glad to hear your overall experience was great so we hope to welcome you back to our hotel very soon! Sincerely, Daniel Quispe

Customer review rating 3.5/5

Liza B. K. N. Business - Confirmed reviews ALL

I was disappointed that I didn't get an upgrade as I usually do with the ACCor card. However the experience was good and I didn't have any problems. I do wonder if an older person might not be able to hande the bath tub having to climb in.

Dear Liza, Thank you for taking the time to share your feedback. Please accept my sincere apologies in regard to missing your room upgrade, be advised we always trying to look after our Accor Members the best we can. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the same time, I am very glad to hear your overall experience was good so we hope to welcome you back to our hotel very soon! Sincerely, Daniel Quispe

Customer review rating 5.0/5

Antonia D. H. Business - Confirmed reviews ALL

comfortable apartment and beds. Always a nice stay

Dear Antonia, Thank you for the great review of our hotel! We are glad that you enjoyed our hotel and Cedric made your stay even more comfortable, will ensure this message will be passed on to her. We hope to see you again in the near future. Sincerely, Daniel Quispe

Other web-users rate our hotel

  • 272 reviews 9.7/10 Location
  • 364 reviews 5.6/10 Room
  • 264 reviews 7.3/10 Service
  • 5 reviews 3.8/10 WiFi
  • 170 reviews 4.1/10 Cleanliness
  • 164 reviews 5.1/10 Comfort
  • 100 reviews 4.9/10 Amenities
  • 55 reviews 3.3/10 Vibe

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