Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.1/5 575 reviews

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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  575 reviews

Customer review rating 3.5/5

Andrew N. Business - Confirmed reviews ALL

Staff were helpful, but air-con wouldn’t cool the room on the first night. Only one lift working resulted in long delays. Finally, I still haven’t received my invoice, despite saying it would be emailed. I’m staying at again next week, so hopefully it’ll be as good as previous stays

Dear Mr. N., Thank you for taking the time to share your feedback and for your continued support of Mantra Chatswood. We’re very pleased to hear that our team were helpful during your stay. At the same time, I’m sincerely sorry for the inconvenience you experienced with the air-conditioning on your first night and the lift delays. We understand how frustrating that can be, especially after a long day, and we appreciate your patience. We value your loyalty and are committed to making your upcoming stay as comfortable as your previous positive visits. Should you need anything arranged in advance, please don’t hesitate to reach out. We look forward to welcoming you back this week. Kind regards, Cedric Front Office Supervisor

Customer review rating 4.5/5

Rodney O. Couples - Confirmed reviews ALL

Nice hotel , lifts at the moment a bit of a pain

Dear Rodney, Thank you for your review and for choosing to stay with us at Mantra Chatswood. We’re pleased to hear you had a comfortable stay and enjoyed your time at the hotel. Your kind words are truly appreciated. We also understand that the lifts may have been a little inconvenient during your visit, and we sincerely apologise for any frustration this may have caused. We appreciate your patience and understanding while we work to ensure everything runs as smoothly as possible for our guests. Thank you again for your feedback, and we look forward to welcoming you back for an even better experience next time. Warm regards, Mantra Chatswood Team

Customer review rating 4.0/5

Rachel C. Families - Confirmed reviews ALL

Well located, spacious amenities. There was a terrible rubbish bin odour in the foyer and in some parts of the floor.

Dear Rachel, Thank you for taking the time to share your feedback and for your kind comments regarding our location and spacious amenities. I sincerely apologise for the unpleasant rubbish odour you experienced in the foyer and on some levels during your stay. This is certainly not the standard we aim to provide. Our contractors are currently investigating the cause, as it appears that air is seeping to higher levels and carrying the odour onto guest floors. We completely understand that this explanation does not lessen the impact it had on your stay, and for that, we are truly sorry. Should you be visiting the area again, please don’t hesitate to contact me directly. I would be more than happy to personally handle your reservation to ensure you have a far more comfortable and pleasant experience next time. Kind regards, Cedric Front Office Supervisor

Customer review rating 3.0/5

Jane L. Solo - Confirmed reviews ALL

Chose hotel for location and it was definitely convenient for my requirements. Front Desk staff were friendly. However room airconditioning was totally ineffective which was very uncomfortable at night. Only one lift out of three was operating. Carpets in the room were stained in several areas. Bed itself was comfortable but pillows were not. Did not use the pool area.

Dear Jane, Thank you for taking the time to share your feedback with us. We truly appreciate your comments and are pleased to hear that you found our location convenient and our Front Desk team friendly. Please accept our sincere apologies for the discomfort you experienced during your stay. We are sorry to hear that the air conditioning in your room was ineffective, and that this impacted your comfort overnight. This is certainly not the experience we aim to provide. Regarding the lifts, we apologise for the inconvenience caused by limited availability. We are currently in the middle of a lift upgrade project, which is essential to improving reliability and service for our guests in the long term. We understand how frustrating this can be and appreciate your patience while these works are underway. We are also sorry to learn about the condition of the carpets and the pillows not meeting your comfort expectations. Your feedback has been forwarded to our Housekeeping and Management teams for review and action to ensure these matters are addressed. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and seamless stay. Warm regards, Mantra Chatswood Team

Customer review rating 0.5/5

Bismark L. Solo - Confirmed reviews ALL

Stayed during the Australia Day long weekend. Smelled the rubbish room as soon as I walked in. I could smell it on the 9th floor where I was staying. I was told that the council didn’t pick up the rubbish. Management could have organised a one off rubbish pickup with a private provider. Shows that management does not care about the comfort of their customers. I’ve seen other guests complain about it as well. They could have applied mitigation measures as well to mitigate the smell and at least put up signs to apologise and inform customers about the situation.

Dear Bismark, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the unpleasant experience you encountered during your stay over the Australia Day long weekend. The rubbish odour you described was the result of an unforeseen disruption to the scheduled council waste collection during the public holiday period. Unfortunately, arranging an alternative commercial waste removal at short notice was not feasible, as setting up a one-off service with a private provider would have taken additional time and approvals. That said, we fully acknowledge that this does not lessen the discomfort caused to you and other guests, and we deeply regret the impact this had on your stay. We understand your disappointment, particularly regarding communication and mitigation, and we appreciate your candid comments. Since then, the matter has been fully resolved, and we are working closely with the council to ensure measures are in place to prevent a recurrence in the future. We truly value your feedback and are sorry that this experience fell short of the standard we strive to provide. Should you be in the area again, please don’t hesitate to contact me directly; I would very much appreciate the opportunity to personally look after your booking and restore your confidence in our hotel. Kind regards, Cedric Front Office Supervisor

Other web-users rate our hotel

  • 294 reviews 9.6/10 Location
  • 373 reviews 5.7/10 Room
  • 275 reviews 7.1/10 Service
  • 8 reviews 2.2/10 WiFi
  • 173 reviews 5.6/10 Comfort
  • 166 reviews 4/10 Cleanliness
  • 101 reviews 4.2/10 Amenities
  • 57 reviews 2.8/10 Vibe

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