Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.1/5 561 reviews

Mantra Chatswood - Image 1
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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  561 reviews

Customer review rating 0.5/5

Victoria T. Solo - Confirmed reviews ALL

I had pre-paid my room through Qantas hotels on my Mastercard. As per standard procedure I put my Amex down as a room hold for incidentals. The hotel charged the my full room rate again onto my Amex, they sent me an email after checkout apologising for the mistake and asking for my account numbers to provide a refund. I replied saying no problem here is the info, a day later I sent another email asking for confirmation that the refund had been issued and would take 3 days etc, so I didn't have to dispute the charge with Amex. I have received no confirmation or reply to this request. I am being left in the lurch for Mantras stuff up.

Dear Victoria, Thank you for taking the time to share your feedback. I would like to sincerely apologise for the frustration and inconvenience caused by the duplicate charge and the delay in communication regarding your refund. We completely understand how concerning it is to see an unexpected charge on your account, particularly after your accommodation had already been prepaid. While we appreciate your patience and understanding when we initially contacted you about the error, we are truly sorry that you were left feeling uncertain about the status of your refund. As a trust property, our refund process involves several approval steps before funds can be released, which can unfortunately result in longer processing times than we would like. In addition, we are unable to simply return the charge to the original card used for the transaction, which adds further administrative requirements to the process. That said, we understand this does not lessen the inconvenience caused, and we apologise for the lack of timely updates along the way. I have also sent you a separate email to your Gmail address. If you could kindly reply to that email, this will allow us to begin processing your refund immediately and without further delay. Please be assured that we take this matter seriously. We have reviewed the circumstances surrounding this error and are implementing additional measures and checks to help prevent similar situations from occurring in the future. Thank you again for bringing this to our attention. We sincerely regret the impact this experience has had on your stay and hope we will have the opportunity to restore your confidence in us in the future. Kind regards, Cedric Front Office Supervisor

Customer review rating 4.5/5

Rob V. Solo - Confirmed reviews ALL

Courteous staff

Dear Rob, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found our team courteous throughout your stay. Our staff work hard to create a welcoming and comfortable experience for every guest, so it's always rewarding to receive such kind recognition. We truly appreciate your support and hope to welcome you back to Mantra Chatswood again soon. Warm regards, Mantra Chatswood Team

Customer review rating 4.5/5

Susan H. Solo - Confirmed reviews ALL

Comfortable and clean. Lack of walk in shower and delay in accessing a non slip bath mat was a little disconcerting.

Dear Susan, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and your accommodation comfortable and clean. However, I am sincerely sorry for the disappointment and concern caused regarding the bathroom facilities and the delay in receiving a non-slip bath mat. It appears we may not have communicated clearly that the Studio Room you had booked is fitted with a shower-over-bath configuration. The only rooms within our property that feature a walk-in shower are our One-Bedroom Accessible Rooms, which are limited in number and subject to availability. More importantly, we're genuinely sorry that your request for a non-slip bath mat was not fulfilled as promptly as it should have been. We understand that this was an important safety request, and we apologise for the delay and the inconvenience this caused. This is certainly not the level of service we strive to provide, and your feedback has been shared with our team so we can improve our response times and communication regarding guest requests. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to provide you with a more seamless experience on your next visit. Warm regards, Mantra Chatswood Team

Customer review rating 4.5/5

Greg P. Couples - Confirmed reviews ALL

Easy booking on ALL Accor with very competitive price and reduced parking fee for members. Room facilities provided a comfortable three night stay included kitchenette and laundry in the one bedroom apartment. Friendly and efficient concierge staff. Only negative was a wall repair that was partly completed which was OK but plaster dust on the floor hadn’t been vacuumed before our occupation.

Dear Greg, Thank you so much for your detailed and thoughtful review. We are delighted to hear that you found our location convenient for exploring Sydney's North Shore and beyond, and that you enjoyed the benefits of booking through ALL, including the member parking discount. It's wonderful to know that your one-bedroom apartment provided a comfortable base for your three-night stay and that our concierge team made a positive impression with their friendly and efficient service. We also appreciate your recognition of our sustainability initiatives, including our bulk bathroom amenities, water-saving measures, and housekeeping practices. It is always rewarding to hear when guests notice and value these efforts. At the same time, we sincerely apologise for the plaster dust that was left behind following the wall repair. While we are pleased that the repair itself did not significantly impact your stay, the room should have been thoroughly checked and cleaned before your arrival. We understand how disappointing this would have been and appreciate you bringing it to our attention. Thank you as well for sharing your experience regarding the booking process and parking arrangements. We're glad our team was able to note your parking requirements and assist where possible, and we appreciate your feedback regarding the rate discrepancy. Thank you again for choosing Mantra Chatswood and for taking the time to share such valuable feedback. We truly appreciate your support and hope to welcome you back for another comfortable stay in the near future. Warm regards, Mantra Chatswood Team

Customer review rating 4.5/5

Brian S. Couples - Confirmed reviews ALL

A great hotel as it is close to the railway and bus services. A great selection of eateries, close to Royal North Shore Hospital and overall very reasonably priced

Dear Brian, Thank you so much for your wonderful review. We're delighted to hear that you enjoyed our convenient location and found it easy to access public transport, local dining options, and nearby facilities such as Royal North Shore Hospital. It's also great to know that you found your stay to be good value for money. We truly appreciate you taking the time to share your experience. Your kind words mean a lot to our team, and we look forward to welcoming you back to Mantra Chatswood on your next visit. Warm regards, Mantra Chatswood Team

Other web-users rate our hotel

  • 279 reviews 9.7/10 Location
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  • 168 reviews 3.8/10 Cleanliness
  • 164 reviews 4.9/10 Comfort
  • 96 reviews 4.5/10 Amenities
  • 52 reviews 3.7/10 Vibe

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