Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.1/5 530 reviews

Mantra Chatswood - Image 1
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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio

Photo out of - Studio

The Studio room is ideal for business or leisure travellers with facilities including a microwave and toaster, individually controlled air conditioning and heating, work desk, LCD TV and WiFi access.

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle
  • Microwave

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

1 Bedroom Apartments are perfect for a luxury stay for business or leisure. Make use of the full kitchen to serve up a meal in the separate living and dining area, and stay connected with WiFi access.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • 45 rooms
  • 4 connecting rooms
  • 45 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Business

3 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Tourist guide for families

Well-being

Mantra Chatswood Pool

  • Covered
  • On site

Hotel Gym

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 24.65 € 40 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Pool

  • On site
  • 0 m / 0 mi

Pool features

  • Indoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.2 m / 3.94 ft
  • Pool Depth Max: 1.2 m / 3.94 ft
  • Pool Size Min: 12 m / 39.36 ft
  • Pool Size Max: 12 m / 39.36 ft

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Work up a sweat in our fully equipped gymnasium or do a few laps in the heated pool before relaxing in the steam room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  530 reviews

Customer review rating 5.0/5

John K. P. Business - Confirmed reviews ALL

Dear John, Thank you for your wonderful feedback! We are happy to hear that you enjoyed your stay and found our location, convenient parking and in-room facilities to your liking. It's also great to know that our team could accommodate your late check-in request and make your arrival smooth and easy. Thank you for choosing Mantra Chatswood. We hope to have the pleasure of welcoming you back again soon! Kind regards, Mantra Chatswood Team

Customer review rating 5.0/5

Paul E. Couples - Confirmed reviews ALL

Dear Paul, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and that our team continues to make you feel at home. It's also nice to hear that you enjoyed the refurbished room and the welcome experience. Congratulations on reaching ALL Accor Platinum status, and thank you for your continued loyalty. We look forward to welcoming you back home again soon! Kind regards, Beatriz Mantra Chatswood Team

Customer review rating 4.5/5

Kerry G. Families - Confirmed reviews ALL

Dear Kerry, Thank you for your lovely feedback! We are happy to hear that you enjoyed our convenient location and that our team made your stay a pleasant one. We appreciate you choosing Mantra Chatswood for your family weekend. Thank you for your loyalty as an ALL Accor Gold member. We look forward to welcoming you and your family back again soon! Kind regards, Mantra Chatswood Team

Customer review rating 3.0/5

Kavanagh M. Business - Confirmed reviews ALL

Dear M., Thank you for sharing your feedback with us. We are sorry to hear about the concerns with the room environment and the room key instructions. We appreciate you bringing these to our attention, and we are glad to have the opportunity to review your comments with our team. Thank you for choosing Mantra Chatswood and for your loyalty as an ALL Accor Classic member. We hope to welcome you back for a more enjoyable experience next time. Kind regards, Mantra Chatswood Team

Customer review rating 3.5/5

Erica W. Couples - Confirmed reviews ALL

Dear Erica, Thank you for your lovely feedback and for continuing to choose Mantra Chatswood for your stays. We are glad to hear that you consistently enjoy our convenient location, comfortable rooms and the service provided by our team. We also appreciate your feedback regarding the bathrooms, and your comments have been shared with our team for consideration. Thank you for your continued loyalty as an ALL Accor Platinum member. We look forward to welcoming you back again soon! Kind regards, Mantra Chatswood Team

Dear John, Thank you for your wonderful feedback! We are happy to hear that you enjoyed your stay and found our location, convenient parking and in-room facilities to your liking. It's also great to know that our team could accommodate your late check-in request and make your arrival smooth and easy. Thank you for choosing Mantra Chatswood. We hope to have the pleasure of welcoming you back again soon! Kind regards, Mantra Chatswood Team

Customer review rating 5.0/5

Paul E. Couples - Confirmed reviews ALL

It’s great to visit the Mantra I Chatswood. It’s like coming home with friendly and welcoming staff.

Dear Paul, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and that our team continues to make you feel at home. It's also nice to hear that you enjoyed the refurbished room and the welcome experience. Congratulations on reaching ALL Accor Platinum status, and thank you for your continued loyalty. We look forward to welcoming you back home again soon! Kind regards, Beatriz Mantra Chatswood Team

Customer review rating 4.5/5

Kerry G. Families - Confirmed reviews ALL

Great location for our weekend needs

Dear Kerry, Thank you for your lovely feedback! We are happy to hear that you enjoyed our convenient location and that our team made your stay a pleasant one. We appreciate you choosing Mantra Chatswood for your family weekend. Thank you for your loyalty as an ALL Accor Gold member. We look forward to welcoming you and your family back again soon! Kind regards, Mantra Chatswood Team

Customer review rating 3.0/5

Kavanagh M. Business - Confirmed reviews ALL

There was a distinct smell in both the hallways and the room - also noted that no clear direction on how to insert the antiquated card system that allows the room to function

Dear M., Thank you for sharing your feedback with us. We are sorry to hear about the concerns with the room environment and the room key instructions. We appreciate you bringing these to our attention, and we are glad to have the opportunity to review your comments with our team. Thank you for choosing Mantra Chatswood and for your loyalty as an ALL Accor Classic member. We hope to welcome you back for a more enjoyable experience next time. Kind regards, Mantra Chatswood Team

Customer review rating 3.5/5

Erica W. Couples - Confirmed reviews ALL

It’s always a great place to stay when working in Chatswood, my only grievance is it’s time to update the bathrooms. Floors are slippery, shower over bath very outdated and the bath is so small. Everything else is perfect except the bathrooms

Dear Erica, Thank you for your lovely feedback and for continuing to choose Mantra Chatswood for your stays. We are glad to hear that you consistently enjoy our convenient location, comfortable rooms and the service provided by our team. We also appreciate your feedback regarding the bathrooms, and your comments have been shared with our team for consideration. Thank you for your continued loyalty as an ALL Accor Platinum member. We look forward to welcoming you back again soon! Kind regards, Mantra Chatswood Team

Customer review rating 2.5/5

Chow C. K. Couples - Confirmed reviews ALL

average

Dear guest, Thank you for taking the time to share your feedback. We are sorry to hear that the room furniture and lighting did not fully meet your expectations. Your comments have been shared with our team for review and improvement. We appreciate you choosing Mantra Chatswood and hope to have another opportunity to provide you with a more comfortable and enjoyable stay. Kind regards, Mantra Chatswood Team

Customer review rating 5.0/5

Christine B. Couples - Confirmed reviews ALL

I should have booked the 1 bedroom suite as I rise a lot earlier than my husband.

Dear Guest Thank you so much for your wonderful feedback and perfect overall rating. We’re delighted to hear that you enjoyed your stay and that our team, cleanliness and facilities all met your expectations. We completely understand your comments about the room layout. A one-bedroom suite can certainly offer that extra privacy and flexibility when guests have different morning routines! We hope you will consider this option for your next visit. Thank you for your continued loyalty as an ALL Accor and Accor Vacation Club member. It was a pleasure having you stay with us, and we look forward to welcoming you back again soon! Kind regards Mantra Sydney Central

Customer review rating 2.5/5

Victor K. Couples - Confirmed reviews ALL

No welcome drink given when we checked in for one night (which gave us a slight bias toward not taking an Accor Plus membership which we are considering as we travel overseas 2-3 times every year). Check out time 10am is really unusually early as normal check-out time most of the times is 12pm. We requested for check-out at 11am but was given only until 10.30am (maybe due to no membership shown when we booked through Qantas Hotel). Did not feel secure as anyone can go up to any floor without having to tap on with the hotel card. The room we stayed (room no: 505) was really dark and gloomy (with a pathetic dim orange round downlight) which really should be much improved upon. Unable to login my Youtube account on the TV. Mantra should improve on this aspect as I am normally able to login using the hotel TV. Time to renovate Mantra Chatswood as the building feels really old and out-of-date. There is a big contrast compared to our recent stay at Sofitel Singapore and Novotel Johore Bahru which we had pleasant experiences.

Dear Victor, Thank you for taking the time to share your detailed feedback. We are sorry to hear that several aspects of your stay did not meet your expectations, particularly regarding the welcome drink and your room experience. We also apologise that your ALL Accor Platinum membership was not recognised during your stay. Your membership details were not showing on the booking, and we regret that we did not check this with you at the time. We would truly appreciate another opportunity to welcome you back to Mantra Chatswood and provide you with a much better experience, ensuring you feel recognised and well looked after as an ALL Accor Platinum member. Thank you again for your valuable feedback, which will be shared with our management team as we continue working to improve our guest experience. We truly appreciate your loyalty to Accor and hope to have the pleasure of welcoming you back soon! Kind regards, Mantra Chatswood Team

Customer review rating 3.5/5

David E. Couples - Confirmed reviews ALL

This was the second time we have stayed here this year. But this time, we had issues with the general housekeeping of the floor we were on. We brought to the attention of the front counter staff on more than 1 occasion, the state of the rubbish room was a concern. Not just the volume on the floor inside the door, restricting access to the rubbish shute, but also had a lot of food in bags that should have been disposed of straight away, down the Shute. This created a very nasty odour in the room. Also the the passageway hadn't been cleaned any of the time (8 days we stayed), as there was a lolly wrap in the same position on the floor. Also we were promised a full room service on day 4 or 5, but it didn't happen until day 7 after being told that we had a light refresh on day 5, which never happened. As being a previous owner of 1 of the apartments, we were disappointed that this may have been a similar situation while we had that apartment, and would be totally annoyed for anyone who was using our apartment.

Dear David, Thank you for choosing to stay with us again and for taking the time to share your experience. We are sincerely sorry that the housekeeping service did not meet your expectations during this visit. We understand your disappointment, especially as you brought these concerns to our team's attention during your stay. Please be assured that your feedback will be shared with our management and housekeeping teams to help us improve our standards and guest experience. That is how we can always improve. We appreciate your continued support and hope to have another opportunity to welcome you back for a much more enjoyable stay. Kind regards, Mantra Chatswood Team

Customer review rating 2.0/5

Susannah W. Business - Confirmed reviews ALL

The hotel smells. The rooms smell- mine was of stale smoke. Corridor stank constantly of cooking and/or damp. Stayed here a few times for work and just seems to get worse

Dear Susannah, Thank you for taking the time to share your feedback with us. We’re sorry to hear that several aspects of your stay did not meet your expectations. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we can improve. Your comments have been shared with our team, and we will work on addressing these issues to ensure a more comfortable experience during your future stays with us. Thank you again for your honest feedback and for your continued support. Kind regards, Mantra Chatswood Team

Customer review rating 4.0/5

S. S. A. Business - Confirmed reviews ALL

Good location and good room

Dear A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Quispe

Customer review rating 0.5/5

Annette V. Solo - Confirmed reviews ALL

I wanted to provide some feedback on my recent stay. I wish I could say this stay was positive however it has been a long time since I have stayed anywhere as bad as my recent stay at this property. I travel a lot for work and the purpose for this trip was to be close to the concourse which I am currently performing at. The reason I chose this property as an accor member was for the facilities and proximity to venue. The indoor pool, spa and sauna were why I chose this property over others in the area. There were no towels in the gym/wellness area. I was only given one towel in my room (booked for one guest) so this was to be used for both the pool and shower. I needed to ask for additional towels to my room. The facilities were appalling. Gym - outdated machines with rust on them Pool - Filthy. There was visible dirt on the floor of the pool and it looked as though this hadn't been cleaned in months. Hot tub - this was also filthy and didn't get warm. There was a portable fence beside it covered in dirt and rust Sauna - Awful. Absolutely revolting old smell and rust everywhere you look. Completely off putting and not at all a 'wellness' feature when you are more likely to get sick and unwell from being inside the sauna. The room itself was fine and basic. The interior laundry was an issue. The washing machine had visible dust over it as did the dryer. I needed to use the washing machine and the one serving of powder available was ripped open. The room looked like it hadn't been cleaned in a long time which was extremely off-putting. Front staff were making up gift bags for Accor members and I didn't receive one. The experience was definitely not 4 star. I had booked again for this weekend however looking at alternative options now as I would not recommend your property to any of my friends, family or colleagues.

Dear Annette, Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for the disappointing experience you had during your stay — the state of the wellness facilities, the lack of towels, the uncleaned laundry area, and the oversight with the member gift bag all fall well below the standard we aim to deliver, especially for a valued Accor member. We take this seriously and I will be escalating your comments to our front office and housekeeping teams for immediate review and corrective action, and we completely understand your hesitation about rebooking, but we would welcome the opportunity to make this right if you're willing to give us another chance — please feel free to reach out directly at da…, so we can discuss your upcoming reservation and ensure any future stay truly reflects the quality you deserve. Kind regards, Daniel Quispe

Customer review rating 3.0/5

Andrew N. Business - Confirmed reviews ALL

I had 1 night booked via the app & called the hotel the prior evening to add an additional night. The staff member confirmed this and said it would be 2 separate bookings but I’d remain in the same room. She confirmed my gold ALL loyalty number was attached to the second booking. At check in, there was no record of the additional night. The duty manager said the hotel was completely full so I could stay only 1 night. The check in staff & manager were apologetic. This caused inconvenience for my trip to Sydney as I had to go to the Sebel for the second night, but that was a much poorer experience to what I usually have at the Mantra. I suggest staff are trained to check availability before confirming bookings with guests. On a positive note, it’s great to see all 3 lifts working again

Dear Andrew, Thank you for sharing your detailed experience. We sincerely apologize for the significant inconvenience you experienced — it's completely understandable that having your confirmed second-night booking not honored, especially after a staff member explicitly verified it over the phone, caused frustration and disruption to your Sydney trip, forcing you to relocate to another property for a less satisfactory experience. We appreciate you highlighting this gap in our booking confirmation process, and we completely agree that staff must verify actual room availability before confirming reservations with guests to prevent this from happening again; we will be addressing this directly with our team as a priority training point. We're glad to hear that our check-in staff and duty manager were apologetic and that you noticed all 3 lifts are now operational — thank you for your loyalty as a Gold ALL member, and we hope to have the opportunity to restore your trust and deliver the seamless experience you've come to expect from Mantra on your next visit. Kind regards, Daniel Quispe

Customer review rating 3.0/5

Kathryn S. Business - Confirmed reviews ALL

Room smelt overwhelmingly musty and almost in bearable.

Dear Kathryn, Thank you for your time in providing us with your feedback. We sincerely apologize for the musty and unpleasant odor you encountered in the room — this does not reflect the standard of cleanliness and comfort we strive to provide. We are immediately addressing the issue by inspecting ventilation systems, deep-cleaning the carpets and upholstery, and checking for any moisture or mold sources that may have caused the smell. Thank you again for bringing this to our attention so we can improve. Kind regards, Daniel Quispe

Customer review rating 5.0/5

Colleen B. Couples - Confirmed reviews ALL

great

Dear Colleen, Thank you so much for your wonderful feedback! We're thrilled to hear you loved our prime location, relaxing pool, rejuvenating spa, and sauna, and we're so glad the room upgrade made your stay extra special. Your kind words truly made our day, and we can't wait to welcome you back for another memorable experience! Kind regards, Daniel Quispe

Customer review rating 4.5/5

Anne C. Families - Confirmed reviews ALL

Well located for our needs

Dear Anne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Quispe

Customer review rating 2.5/5

Dani B. Families - Confirmed reviews ALL

A well located hotel, but less than I expected. When you plan a weekend away in the current economy, you’re typically trying to stick to a budget. To find out that $200 of that budget is taken in ”a bond” is less than ideal, and leaves you short of funds for your stay. The spare pillows did not have pillowcases and the pillows were stained. The airconditioner was very hard to use and made a horrendous noise which made it hard to sleep and simultaneously be comfortable throughout the night. There is no mini bar amenities, and extra toilet paper should be provided for more than two day stays. You get what you pay for

Dear Danni, Thank you for sharing such detailed and honest feedback — we're glad to hear you found our hotel well located, but we're truly sorry that your overall experience fell short of expectations; we understand how frustrating it can be when an unexpected $200 bond impacts your travel budget, and we will review how this information is communicated at the time of booking to ensure greater transparency for future guests, and we sincerely apologize for the stained pillows without pillowcases, the noisy and difficult-to-operate air conditioner that disrupted your sleep, as well as the lack of mini bar amenities and insufficient toilet paper for longer stays — all of which we will be addressing promptly with our housekeeping and maintenance teams to improve the guest experience, and we thank you again for taking the time to highlight these important areas so we can make meaningful improvements going forward. Kind regards, Daniel Quispe

Customer review rating 4.5/5

Joanna M. M. Friends - Confirmed reviews ALL

Mantra Chatswood is near the shops, the train and metro stations. Very convenient stay if you wanna to and from the city. The stay was great, the kitchen and laundry was a good amenities.

Dear Joanna M., Thank you so much for your wonderful review — we're thrilled to hear that you enjoyed your stay at Mantra Chatswood and found our location so convenient for accessing the shops, train, and metro stations, making it easy to travel to and from the city; we're also delighted that you made great use of the kitchen and laundry amenities, as we know how valuable these facilities can be for a comfortable stay, and we truly appreciate you taking the time to share your positive experience, as we hope to welcome you back again soon for another great stay! Kind regards, Daniel Quispe

Customer review rating 3.0/5

Vicky L. Families - Confirmed reviews ALL

Good location, spacious room, but hygiene were just disappointing. Hints of dirts everywhere - crumbs in kitchen, sofa, carpet and chair, thick dust on clothing hooks and around handwashing bottle, suggested the cleaners possibly only change/make the beds and simple big surface wipes. There were also dirts on and in microwave, fridge and hob ventilation fan. Basically, I had to use half pack of disinfectant wipes to make myself feel comfortable staying inside the room. 24hrs reception are often not seen or found, there was one night when I went down twice to get assistance between a two hours period, the unavailable sign was still up. How is it possible that the staff went to assist one particular customer for two hours?

Dear Vicky, thank you for taking the time to share such detailed feedback, and we sincerely apologize for the experience you described. We're glad the location and spacious room met your expectations, however, the hygiene issues you encountered — crumbs in the kitchen, sofa, carpet and chair, dust on clothing hooks and around the handwash bottle, as well as dirt in the microwave, fridge, and hob ventilation fan — fall well below the standard we expect from our housekeeping team, and it's concerning to hear you felt the need to use half a pack of disinfectant wipes just to feel comfortable in your own room. This is simply unacceptable, and we will be conducting a thorough review with our cleaning staff to ensure deep-cleaning protocols are properly followed, not just surface-level tidying. We're equally troubled by your experience with our 24-hour reception being unavailable for a two-hour period despite your two visits seeking assistance — this is a serious service failure that we will be investigating directly with our front desk team to understand what happened and ensure accountability. Please accept our sincere apologies for these shortcomings, and we would appreciate the opportunity to make this right — we hope you'll reach out to us directly so we can address this further and restore your confidence in our property.

Customer review rating 4.0/5

Peter V. Business - Confirmed reviews ALL

Certainly convenient. Next to everything you need really.

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Quispe

Other web-users rate our hotel

  • 256 reviews 9.6/10 Location
  • 351 reviews 5.6/10 Room
  • 254 reviews 7.5/10 Service
  • 6 reviews 3.3/10 WiFi
  • 158 reviews 3.7/10 Cleanliness
  • 157 reviews 5.2/10 Comfort
  • 103 reviews 4.5/10 Amenities
  • 57 reviews 4.2/10 Vibe

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