Mantra Chatswood 4 stars

Name: Mantra Chatswood
Address: CHATSWOOD, 2067, AUSTRALIA
Telephone: (+61)1300092872
Rating: 4.1

Customer review rating 4.1/5 1,429 reviews

ALLSAFE approved hotel

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+ 12 Services

Mantra Chatswood

We look forward to welcoming you to Mantra Chatwood! Alana Friend, Hotel Manager; chatswood.gm@mantra.com.au or 02 9406 5500

Hotel Manager

Located in the thriving district of Chatswood north of the Sydney CBD, Mantra Chatswood Hotel is ideal for both leisure and business, with contemporary rooms and apartments, an indoor heated lap pool and spa, modern conference facilities and in-room high-speed internet. Park securely at the hotel and take a 20 minute train ride into the city to see Sydney's famous landmarks. Dine onsite at Melting Pot Bar & Bistro, make use of your kitchen or kitchenette, or when time is pressing order in room service.

Hotel extras

1 mins walk to Chatswood Station which connected to CBD
Walking distance to Westfield Chatswood
Gym and Pool facilities available
Located next to the corporate buidlings.
A selections of studio, 1 and 2 bedrooms apartments availabile.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)
- Bus/coach parking area (Paying)
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities (Paying)
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Reception open 24 hours a day
Laundry Paying
- Dry cleaning / Ironing (Paying)
- Laundromat (Paying)

Breakfast Paying
1 Restaurant(s)

Well-being
- Hammam
- Solarium

3 Meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

Mantra Chatswood

10 Brown Street
2067 chatswood
australia

Tel: +611300092872

Fax: (+61)2/94065599

Check-in from 14h00

Check out up to 10h00

By plane
SYDNEY AIRPORT At 21.9km / 13.61 miles

GPS :-33.796274, 151.179992

Our accommodation(s)

Located in the thriving business and shopping district of Chatswood just 10 kilometres north of Sydney's CBD, Mantra Chatswood Hotel accommodation comprises of Studio Rooms, 1 and 2 Bedroom Apartments, all designed for work, rest or play during your stay. Our spacious rooms and apartments offer large private balconies, full kitchens or kitchenettes, work desk and Foxtel channels.

Studio

Max. number of persons: 2
Area: From 33 m² / 355 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV

Our restaurants and bars

MELTING POT

Type of cuisine: Bistro

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 150 m²
Maximum capacity: 110 people
Maximum banquet capacity: 90 people

Find out more

Very well located..good stay

Anonymous Solo - 09/09/2021 Confirmed reviews ALL

Reception staff wonderful polite and,helpful… Maybe a general wipedown of a room when booked. The wipe down I did on arrival picked up alot of black ,Im guessing street dust on all surfaces.. Had to ask for a clean blanket…the spare on in the cupboard was covered in long black hairs and some hair knots…I have short blonde hair…. All else really good.

Good stay

Rosie F. Couples - 27/08/2021 Confirmed reviews ALL

My elderly parents stayed here in between moving house and their retirement village move Very accommodating as they allowed their Carers to come and provided a car spot

Good stay thus far.

Justin V. Solo - 23/08/2021 Confirmed reviews ALL

My stay has been pleasant and uneventful so far, just what i wanted.

Good place to be locked down in

David Solo - 16/07/2021 Confirmed reviews ALL

6 night stay. Happy to be upgraded from Studio to 1br - the extra space to wander around in circles in was appreciated. Bottle of Rose as welcome amenity. Front desk service very friendly/responsive. Apartment well-equipped.

Dear David, Thank you so much for your lovely feedback! We appreciate you taking the time to share your review from your stay with us at Mantra Chatswood. We are pleased to hear you enjoyed your experience and the complimentary amenity. We hope we have the opportunity to welcome you back again in the future for your next visit to Chatswood. Please, take care and be safe. Warm Regards, Yahima & The Mantra Chatswood Team

well located - cleaning is to be questioned

Melinda H. Families - 26/06/2021 Confirmed reviews ALL

fresh looking rooms well located with easy access to all services around town. GOOD TO NOTE - NO MEALS ARE AVAILABLE HERE however there is an array of selections at local westfields and across the road and close by. The only fault and most important was the room cleanliness to me living in the COVID world I felt ur room kitchen area was not at all to standard! Fronts of fridge cupboards clearly show left meal preps... the microwave was filthy knowing to plan ahead I was able tot quickly clean this myself with my own cleaning goods (as i am often finding this same level of service in the kitchen area of many stays within this chain) Plates had muck but I always run everything in a dish washer on arrival (as this seems to be a regular finding also, and for my own piece of mind) In defence of the hotel - This reservation was made the same day of arrival aprox 9am - manager did meet us in the parking lot with our expected welcome bag (platinum membership) however we did not receive drink vouchers, he mentioned there and then that they clean rooms once and if something needed to be addressed to let him know . My expectation is to have a spotless room regardless of the offer of a second round clean and should have maybe taken him up on that once seeing our room. However I knew i had the back up and preferred to clean this area myself as i often travel with my disabled daughter who needs these safe healthy enviroments.

Dear Melinda, We very much appreciate you taking the time to share comments on your recent experience. We value all our guest feedback, of which we are sorry to hear of the shortfalls in your experience. Our housekeeping team strive daily in the cleanliness of our rooms for our guests, and will very much appreciate these comments for them to further address and rectify. Our welcome bag provided on arrival to our Accor Guests does provide the welcome drink, of which vouchers are not available at this time due to our bar area being closed. We do provide the welcome drink in the arrival bag. We are sorry for the shortfalls and very much value this feedback. We hope we have the opportunity to welcome you back again in the future. Please contact myself if I can assist in any way for a future stay to ensure that you are well looked after. Kind Regards, Alana Friend

Well located

Mary S. Couples - 25/06/2021 Confirmed reviews ALL

Nice room towels had stains on them. Cups not clean and glass had a chip out of it. Otherwise fine but it is the little things that matter.

Dear Mary S., Thank you for taking the time to tell us about your experience at the Mantra Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team strive to create great guest experiences for all our guests and we are sorry that we have missed the mark with some items in your room. We will be sharing this with our housekeeping team as we continue to work on our guest experience. Sorry for the shortfalls in your experience this time, and it is our hope to welcome you back again in the future. Kind Regards, Alana Friend

Great Apartment and Service

John W. Business - 24/06/2021 Confirmed reviews ALL

Stayed at the Mantra for 8 nights and the accomodation was very clean and spacious. the service from the team was exceptional as well. The location was near everything and I couldn't have been happier.

Dear Mr.W., Thank you very much for a wonderful review. We very much appreciate the time you have taken to share comments on your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and our convenient location. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

Convenience and Comfort.

Robyn O. Couples - 22/06/2021 Confirmed reviews ALL

Really, the Mantra ticks all the “C” boxes - it is convenient, comfortable, clean, cost effective and cheerful. We enjoyed our stay and appreciated the way the staff handled our requirements. So good we have already booked our next stay.

Dear Robyn, We very much appreciate the time you have taken to share comments on your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and our convenient location. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

Poor

Sam M. Business - 20/06/2021 Confirmed reviews ALL

There was an alarm sound going off constantly in the night The staff said they didnt know what it was and didnt care to investigate the sound Wont stay there again

Dear Mr. M., We very much appreciate you taking the time to share comments on your recent experience with us at Mantra Chatswood. We are very sorry that your experience did not meet your expectations and we sincerely apologise for the inconvenience that you have experienced. We are following up with Maintenance team to address the issue for the alarm and I will be sure to pass this feedback on to our team to avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Mehmet Yamanyilmaz

Matthew Solo - 19/06/2021 Confirmed reviews ALL

I was there for 3 nights and my bed was not made or rubbish taken out or milke or coffee replaced only had two towels for 3 nights and was staying there for work and still had to put 50 dollars deposit down 4 days later still have not got back

Dear Matthew, Thank you for taking the time to share comments on your recent experience. I am sorry to hear you were disappointed with your stay. In line with our Covid Safe Plan, we have minimised daily housekeeping services to minimise the interaction between our guests and team. I am sorry this was not communicated to you on check in, of which we are offering housekeeping services on request. I will be sure to address this further with our team. The deposit on check in, is a pre-authorisation, of which is a pending amount which does release automatically. This should have been released from your account , please reach out if you have any further issues in relations to this. Thank you for sharing and it is our hope to welcome you back again in the future. Kind Regards, Alana Friend

Good stay

Madison Friends - 14/06/2021 Confirmed reviews ALL

Loved it, room was massive as well!

Dear Madison, Thank you very much for a wonderful review.. We very much appreciate the time you have taken to share comments on your recent stay. We are glad that you enjoyed your stay and our convenient location. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

Convenient

David Couples - 14/06/2021 Confirmed reviews ALL

Handy to Chatswood railway station; friendly and courteous check-in; spacious quiet room. Only complaint would be that the bed was rather small - a double rather than a queen.

Dear David, We very much appreciate the time you have taken to share comments on your recent stay and We are glad that you enjoyed your stay and our convenient location. I am sorry to hear of some comments about the bedding in the room from your stay which contributed to shortfalls in your experience.The apartment you stayed in had a Queen bed and we will ensure to allocate a King Bed for you for your next visit. Please if you kindly add a reservation note during booking for King bed request so we will ensure to allocate you a room with a King Bed. We appreciate you sharing your comments and we do hope to have the opportunity to welcome you back again soon. Kind Regards Mehmet Yamanyilmaz

Good location but freezing cold cool to swim...

Siu W. Business - 14/06/2021 Confirmed reviews ALL

I was expecting complimentary breakfast as advertised in Accor web site for being a Platinum. Not until I asked the receptionist after checked in about the breakfast arrangement , and he told me that no restaurant to supply b''fast .. a little bit disappointed. Also, I booked this hotel because of the heated swimming pool, but was found the water was freezing cold on the 11/6 morning ...

Dear Siu W., Thank you for taking the time to tell us about your experience at the Mantra Chatswood. I am very sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry for the miscommunication in relations to our Restaurant operation hours. We have updated our information on the website so that this information is communicated at our Accor Hotels website. For the Pool, unfortunately there was a maintenance issue during your stay and we were expecting a part to arrive which has been fixed recently. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location and Friendly Staff

Allan Families - 07/06/2021 Confirmed reviews ALL

We had a good time staying at Mantra Chatswood due to good location area as well as good customer service.

Dear Allan, We very much appreciate the time you have taken to share comments on your recent stay. We are glad that you enjoyed your stay and our convenient location. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

Glenn Business - 04/06/2021 Confirmed reviews ALL

I haven’t received my points for my stay yet once I get them I’ll provide a review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mantra Chatswood. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be informed that your points have been applied to your membership account now and moving forward I will always ensure to follow up with your bookings that points have been applied and your requests have been actioned. My email adress is me… and please do not hesitate to contact for any enquiries. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehmet Yamanyilmaz

Excellent location

Donna Couples - 02/06/2021 Confirmed reviews ALL

Excellent location and staff

Dear Donna, We very much appreciate the time you have taken to share comments on your recent stay. We are glad that you enjoyed your stay and our convenient location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

Comfortable bed,great location and resonable room and parking price.

J.h. Couples - 01/06/2021 Confirmed reviews ALL

Always a good stay.Friendly and helpfull staff.

Dear John, We very much appreciate the time you have taken to share comments on your recent stay. We are glad that you enjoyed your stay and our convenient location.We very much value all guest feedback and will be sharing your comments provided with our Housekeeping Team to ensure ensure that are looked further into by our team Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

Great, but needs some work

Banana1177 31/03/2021 TripAdvisor review

The hotel is nice and quiet and in a excellent location. Literally a stones throw to cafe’s, restaurants and shops including Woolworths. My 1bdr apartment was large and spacious with a full kitchen, and dining area with separate bedroom. The kitchen however, was old and outdated, appliances included. The oven and dishwasher even had rust on them. It was such a shame to see this and expected better from mantra. I had a friend also say that it’s great, but needs a refurbishment and I would have to agree. I will say that staff are super friendly, I’ve stayed before and always noted how lovely the staff are. They did give me a late checkout and a bottle of wine was waiting for me in my room. I feel so bad that I had to make the refurbishment comments, but sadly it is true. All in all, I would stay again if needed.

Dear Banana1177, We very much appreciate you taking the time to share comments on your recent experience with us. We are so pleased to hear our friendly team was a highlight to your recent experiences. We have completed upgrades to the furnishing of our units in 2019, which update of all furniture, carpets, curtains and painting. We do very much value your comments in relations to our kitchens, which we will take note for future upgrades. Thank you for sharing, we very much value your comments and hope we can welcome you back again in the future. Kind Regards, Alana Friend

Terrific

bernard_cumming Business - 31/03/2021 TripAdvisor review

All good here - facilities of a good standard and friendly and helpful staff. I needed to check about parking and the gentleman on reception was very helpful. All very Covid safe with many warning signs around

Good Afternoon Bernard, We very much appreciate your comments regarding your stay at the Mantra Chatswood. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Position

Masterson18 12/10/2020 TripAdvisor review

Had a medical appointment in Chatswood, found it was only s short walk to the facility. The Mantra was in a great location. Across from the Railway station and dining district, shopping centre close by.

Good Evening Guest, Thank you so much for the time to leave us a great review of our hotel. We are glad to hear the location was suitable to your needs. Kind Regards

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