Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.1/5 579 reviews

Mantra Chatswood - Image 1
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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  579 reviews

Customer review rating 1.0/5

Angelique B. Families - Confirmed reviews ALL

I booked for twin room but was given a double. Room was very old with broken door, stained bathroom and broken lamp. Doona had large yellow stain on it which was revolting.

Dear Angelique, Thank you for your feedback. I’m very sorry for the experience you had during your stay. Please accept our sincere apologies for the miscommunication regarding your twin bed request. We will be investigating where the breakdown in communication occurred so we can ensure this does not happen again. I would also like to apologise for the way your request was handled at reception. This is not the level of professionalism we expect from our team, and I will be addressing this internally. I’m truly sorry as well for the condition of the room you described. Your comments regarding housekeeping and maintenance have been shared with both teams so the issues you raised can be urgently addressed. This is certainly not the standard we aim to deliver at Mantra Chatswood. If you are ever in the area again, please don’t hesitate to contact me directly. It would be my pleasure to personally look after your reservation and help restore your confidence in us. Kind regards, Cedric Front Office Supervisor

Customer review rating 2.5/5

Krystie G. Couples - Confirmed reviews ALL

Reception woman was behind fabulous! Cannot fault her in any way. Communication leading up to the stay was exceptional, but in vain as my requested where ignored. I asked for a room that 1. Didn’t face a busy street, 2. Was high up therefore away from street noise, 3. Away from the communal areas aka the pool and gym. The EXACT opposite was given. Not only were we on the first floor (closest to the road), the windows of the bedroom faced the busiest street AND was the CLOSEST room to the pool area. Literally the opposite of what I requested in EVERY WAY! The mattress was very hard and SEVERAL power outlets inducing the bedroom did not work! The spa has clearly never been cleaned as the colour was off and you could see scum and slim around the ENTIRE tile edging proving how unclean it is. I only noticed this once in. The jets themselves do not even pump up that much pressure either. There is a sign advising the sauna is a dry one and not a wet one, but it does not therefore generate enough heat. The pool was the only good thing but still had scum marks, just no where near as bad as the spa. It was quite disappointing overall and left much to be desired

Dear Krystie, Thank you for taking the time to share such detailed feedback. I’m truly sorry that your stay was disappointing, especially after the positive communication leading up to your arrival. I sincerely apologise that your room preferences were not met. We completely understand how frustrating this must have been, particularly as you had clearly outlined your requests in advance. This is not the experience we aim to provide, and we will be investigating internally to understand where the communication breakdown occurred so we can prevent this from happening again. I can also see that we upgraded you to a one-bedroom unit in the hope that you would feel more comfortable, however we regret that we still fell short. I’m also very sorry to hear about your concerns regarding the mattress, the power outlets, and the condition of the spa and pool facilities. Your comments have been shared with our pool contractor, housekeeping and maintenance team, and please be assured that your feedback is being taken seriously. Guest comfort and cleanliness are extremely important to us, and we truly appreciate you bringing this to our attention. If you are ever in the area again, it would be my genuine pleasure to personally handle your reservation and ensure you have a much better experience. Please feel free to contact me directly next time you plan a visit; I would love the opportunity to restore your confidence in us. Thank you again for your feedback. Kind regards, Cedric Front Office Supervisor

Customer review rating 2.0/5

Karan N. Solo - Confirmed reviews ALL

The room wasn't cleaned they said that its some sustainability package which wasn't communicated at all. I wont be staying there again. I prefer rooms cleaned everyday othwrwise I would stay at a friend's house. The it amenities were sub par I had to plug in a phone charger behind a lamp. No in room dining. Hardly a 4 star experience. And then I had to pay extra 14 bucks for a few more hours of parking after checking out. Ill go elsewhere next time.

Dear Karan, Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your stay did not meet your expectations, and I completely understand how frustrating this experience must have been. Please accept our sincere apologies if the housekeeping arrangements were not clearly communicated at the time of your check-in. This initiative forms part of Accor’s commitment to a more sustainable and environmentally friendly future, and we do also include this information in our in-room welcome letter. That said, we understand that this may not suit every guest, especially those who prefer daily servicing, and we’re truly sorry for any inconvenience this caused during your stay. We also regret to hear that the in-room amenities and overall experience did not meet the standard you were expecting. As a smaller property compared to some of our Accor sister hotels, we recognise that certain facilities may differ, but this is certainly not the experience we aim to deliver. Your comments regarding the room setup, dining options, and parking charges are completely valid, and we understand your frustration. Please be assured that your feedback has been shared with our management team for review, as it is incredibly important to us as we continue to improve our guest experience. While we understand your disappointment, we do appreciate you bringing this to our attention, and we’re truly sorry we did not provide you with the stay you were hoping for. Warm regards, Cedric Front Office Supervisor

Customer review rating 4.0/5

Matthew N. Solo - Confirmed reviews ALL

Easy checkin, good facilities but cleanliness let the experience down

Dear Matthew, Thank you so much for your feedback; we really appreciate you taking the time to share your experience with us. We’re so glad you enjoyed our convenient location, smooth check-in process, and facilities. That said, we’re genuinely sorry to hear that the cleanliness did not meet your expectations. This is certainly not the standard we strive for, and we understand how much it can impact your overall stay. Please rest assured your comments have been shared with our housekeeping team so we can address this and improve moving forward. We truly value your feedback and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay next time. Warm regards, Mantra Chatswood Team

Customer review rating 5.0/5

Rahul S. M. Business - Confirmed reviews ALL

Always good and enjoyable

Dear Rahul, Thank you so much for your kind words; it really means a lot to us! We’re so pleased to hear that your stays are always good and enjoyable, that’s exactly the experience we strive to create for every guest. It’s always a pleasure having you with us, and we truly look forward to welcoming you back again soon to Mantra Chatswood. Warm regards, Mantra Chatswood Team

Other web-users rate our hotel

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