Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.1/5 577 reviews

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Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 / 355 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  577 reviews

Customer review rating 5.0/5

Joseph S. Families - Confirmed reviews ALL

comfortable stay

Dear Joseph, Thank you so much for taking the time to share your feedback with us. We’re truly delighted to hear that you had a comfortable stay at Mantra Chatswood. Providing a relaxing and welcoming experience for our guests is very important to us, so it’s wonderful to know that you felt comfortable during your time here. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Mantra Chatswood Team

Customer review rating 1.0/5

Bronte M. Couples - Confirmed reviews ALL

Hair in bath Blood on mattress topper and stains on sheets

Dear Bronte, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the cleanliness issues you experienced during your stay. Finding hair in the bath and stains on the bedding, including what you described on the mattress topper, is certainly not the standard we aim to provide, and I completely understand how unpleasant and disappointing this must have been. Please accept our sincere apologies for this oversight. Your comments have been shared with our housekeeping team so we can review our procedures and reinforce our attention to detail moving forward. If you happen to be visiting the area again, I would sincerely appreciate the opportunity to restore your confidence in us. Please feel free to contact me directly and I would be more than happy to personally assist with your reservation and ensure everything is properly arranged for a comfortable and pleasant stay. Thank you again for bringing this to our attention, and we truly hope to welcome you back for a much better experience. Kind regards, Cedric Front Office Supervisor

Customer review rating 0.5/5

Mary G. Couples - Confirmed reviews ALL

The kitchen floor in the room was wet, sticky and slippery. The towels were small and not very absorbing. The bedroom was ok. Was expecting robes etc considering the hind price.

Dear Mary, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of the kitchen floor and the bath towels provided in the room. A wet, sticky and slippery floor is certainly not the experience we want our guests to have, and I sincerely apologise for the discomfort and inconvenience this caused during your stay. I’m also sorry to hear that the bath towels did not meet your expectations in terms of size and absorbency. We understand how important these small comforts are when staying away from home, and I appreciate you bringing this to our attention. During the period of your stay, we were experiencing an unusually busy time due to flight disruptions and other external factors that were unfortunately outside of the hotel’s control. That said, this should never impact the standards our guests expect from us, and I am very sorry that your experience fell short. I can see that due to the high demand and rate during that period, our team arranged a complimentary upgrade for you to a One Bedroom Suite instead of the Studio that was originally booked, in hopes that the additional space would make your stay more comfortable. However, I completely understand that this would not make up for the issues you encountered in the room. As a smaller property within the Accor family, we recognise that we may not offer some of the additional amenities that larger sister properties provide, such as robes in all room types. Nevertheless, your feedback is very important to us and helps us understand where we can improve the overall guest experience. Thank you again for bringing this to our attention. We truly appreciate your feedback and hope we may have the opportunity to welcome you back in the future and provide you with a much better stay. Warm regards, Mantra Chatswood Team

Customer review rating 4.5/5

David R. Couples - Confirmed reviews ALL

Very satisfied with the room & its facilities. The location of the hotel is its main drawing point

Dear David, Thank you so much for your lovely review! We’re thrilled to hear you were very satisfied with your room and its facilities; that’s exactly the experience we hope to create for our guests. We also couldn’t agree more about the location! Being right in the heart of Chatswood really does make it easy to enjoy everything the area has to offer. It was a pleasure having you stay with us, and we hope to welcome you back again soon for another catch-up with friends Warm regards, Mantra Chatswood

Customer review rating 4.0/5

Gillian S. Families - Confirmed reviews ALL

The receptionist Danielle was efficient personable and lovely to chat to

Dear Gillian, Thank you so much for your lovely review! We’re so pleased you found the hotel well located and comfortable; that’s exactly the experience we hope all our guests have. And I’ll be sure to pass your kind words on to Danielle. She’ll be absolutely delighted to know she made such a positive impression. She truly is a gem and loves having a good chat while making sure everything runs smoothly 😊 We really appreciate you taking the time to share your feedback and hope to welcome you back again soon. Warm regards, Mantra Chatswood Team

Other web-users rate our hotel

  • 291 reviews 9.6/10 Location
  • 377 reviews 5.7/10 Room
  • 273 reviews 7.1/10 Service
  • 8 reviews 2.2/10 WiFi
  • 175 reviews 5.3/10 Comfort
  • 169 reviews 4.1/10 Cleanliness
  • 100 reviews 3.5/10 Amenities
  • 57 reviews 2.7/10 Vibe

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