Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.2/5 579 reviews

Mantra Chatswood - Image 1
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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  579 reviews

TripAdvisor Rating  3.6/5  1,311 reviews

Customer review rating 4.5/5

David E. Couples - Confirmed reviews ALL

Stayed before travelled from NSW Central WEST and knew what to expect. Mantra did not let us doown

Dear David, Thank you so much for your lovely review and for choosing to stay with us again We’re truly grateful for your continued support, and it’s wonderful to hear that your experience met your expectations. Knowing that you travelled from NSW Central West and felt comfortable returning to Mantra Chatswood means a great deal to our team. We’re delighted to have been able to look after you and hope to welcome you back again very soon for another enjoyable stay. Warm regards, The Mantra Chatswood Team

Customer review rating 0.5/5

Anna L. Couples - Confirmed reviews ALL

As platinum member, this hotel is not worth title as 4*. Why? Because they only do cleaning if you stay up to 7 days. We stayed 4 days and every time we need lite clean need to make request. Change towel, make up bed and bin are basic needs for guest, n why we always has to asked for that. Hotel should be make their guest easier and feel comfort. The staff said lite clean its only by request. So strange guest has to request all the time. It means if guest no request they will use same towels all their stays n bin will not clean up?? If only stay one night still fine. But this is not a budget hotel. Even Ibis budget services much better than this hotel. This hotel only had one bin, only one lift ON the rest are out-service, no restaurant either, luckily this hotel in good location if not this place will not survive. Seemingly most ppl stay there as apt residents. We stayed in many hotels under accor group, but this one is so not worth to stay because lack of service. Will never stay in this hotel anymore

Dear Anna, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely sorry to learn that your experience did not meet expectations, particularly as a valued ALL - Accor Live Limitless Platinum member. Please accept our apologies for the inconvenience caused by the lift disruptions during your stay. At the time, the property is undergoing essential lift upgrade works to ensure improved safety and long-term reliability for all guests and residents. We understand this was frustrating, and we appreciate your patience as we navigate these necessary improvements. Regarding housekeeping, Mantra Chatswood is an eco-certified property, and our servicing procedures are aligned with Accor’s sustainability and green initiatives, which aim to reduce water usage, waste, and overall environmental impact. As part of this program, light servicing for shorter stays is provided upon request. As a fellow Heartist, we trust you would appreciate that such operational decisions are carefully implemented across Accor properties to balance guest comfort with responsible and sustainable hotel operations. While requests are required under this program, our team is always more than happy to assist promptly, and we regret if this process felt inconvenient during your stay. We acknowledge your comments regarding facilities and services and appreciate your candid feedback. Please be assured that all comments have been shared with the management team as we continue to review and improve the guest experience wherever possible. Once again, we apologise that your stay did not reflect the level of experience you expected, and we thank you for taking the time to provide your feedback. Kind regards, Cedric Front Office Supervisor

Customer review rating 4.0/5

John M. Families - Confirmed reviews ALL

Convenient and fit for purpose

Dear John, Thank you for your positive feedback. We are delighted to hear that our facilities met your needs and that you found our location convenient. We hope to welcome you back for another enjoyable stay. Best regards, Mantra Chatswood Team

Customer review rating 5.0/5

Emilie H. Solo - Confirmed reviews ALL

Good size studio, great location and very nice welcome.

Dear Emilie H., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the spacious studio, our prime location, and the warm welcome from our team. We look forward to hosting you again in the future. Best regards, Mantra Chatswood

Customer review rating 3.5/5

Narelle B. Families - Confirmed reviews ALL

Unfortunately there was a disgusting garbage smell in the hallway which impacted our stay. With only one lift working we had long waits in the hallway and the smell from the garbage room was overpowering. The pool area is great but the spa needs a good clean. Loved the new gym equipment. Staff were lovely but couldn’t help to remove the stinking garbage odor.

Dear Ms Narelle, Thank you for taking the time to share your feedback with us. We’re pleased to hear you enjoyed our convenient location, pool area, new gym equipment, and the friendly service provided by our team. We sincerely apologise for the unpleasant garbage odour in the hallway and the inconvenience caused by the reduced lift availability. Unfortunately, the bin room door is currently damaged, and due to the holiday period, our contractors are unable to attend until after the holidays. We completely understand how this situation negatively impacted your stay, particularly with the longer waits in the hallway. Please be assured that this issue is being actively addressed, and our team made every effort during your stay to minimise the odour as much as possible. We also appreciate your feedback regarding the spa and will ensure this is followed up with our maintenance and housekeeping teams. We truly regret that this affected your overall experience. If you are in the area again, please do not hesitate to reach out to us directly. I would be more than happy to personally take care of your booking to ensure a much improved and more comfortable stay. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a better experience. Kind regards, Cedric Front Office Supervisor

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Other web-users rate our hotel

  • 291 reviews 9.6/10 Location
  • 380 reviews 5.5/10 Room
  • 272 reviews 7.2/10 Service
  • 7 reviews 2.9/10 WiFi
  • 175 reviews 5.2/10 Comfort
  • 170 reviews 4.1/10 Cleanliness
  • 99 reviews 4.2/10 Amenities
  • 61 reviews 2.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.