Mantra Chatswood

I stayed for two nights and was disappointed that there is still no servicing of the room for a two night stay, although COVID restrictions are long passed. I had trouble with WiFi connection but the reception staff assisted. There was also an emergency evacuation that was aborted. I left when the sirens rang, walked down the fire stairs and arrived out on the street with no instructions from the hotel staff. I went back into reception only to be told that it was a 'false alarm'.

This is the fourth time I've stayed at Mantra Chatswood. I keep returning due to the convenient location. This time, the stay was acceptable, but not exceptional. Check-in: Straight forward, polite and professional. Car parking: Remains an ongoing issue - I was allocated a parking space 117, but all of the spots labelled 117 were full, and the staff member came down to the carpark to advise me to wait until another guest that was just leaving had done so, so I could take their space. Maybe you should change the carpark space labelling, so each space has a different number rather than multiple spots with the same one. Welcome amenity: was nice to have a hand written card and bottle of wine and chocolate waiting in the room. It would have been even better if offered a choice of white or red wine, as had been done on check-in previously. Room: Cleanliness was questionable. There was a black women's jacket I found crumpled up under the cushions on the couch, making me wonder if the room had been cleaned properly between guests. Also, there was an oily stain on the bedside table that I cleaned myself before I used the room. Bathroom was clean though. Amenities: No milk in the fridge for the complimentary tea and coffee. Must have been an oversight, but I already bought my own, so didn't mention it to the front desk. Check out: Seamless given the receipt had already been emailed through prior.

Extremely low value for money. Dilapidated rooms e.g. phone dead, carpets, furniture etc in poor condition/ dirty. General hotel Appearance not great

The hotel doesn’t supply eating facilities as has been my experience in the past

The guest a few rooms down the hall as we passed from lift lobby had the door open and room full of smoke that filled the hallway. The blankets didn't have enclosed sheets just single layer sheets which was difficult to manage. No turndown service.