Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.0/5 588 reviews

Mantra Chatswood - Image 1
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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

MELTING POT

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  588 reviews

TripAdvisor Rating  3.5/5  1,310 reviews

Nice one bedroom

TripAdvisor rating 4.0/5

TrueTraveller101 Solo travel - TripAdvisor review

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Good location Rooms ok but dated Gym and pool sub standard and not inviting, looks neglected and no free weights or equipment

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mantra Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured your feedback is passed on to our housekeeping manager to follow up We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jasper Chiu Operation Manager

Customer review rating 1.5/5

Warren S. Couples - Confirmed reviews ALL

The mantra Chatswood is by far the most disappointing‘s day I’ve had at an Accor Hotel in over six years. The main reason I say this is the management contradicts, what the staff arrange, and look for the most expedient solution to a problem for them, not for the customer.

Dear Mr S., Thank you for sharing your concerns. I apologize for the inconvenience you experienced with the AC and other room issues during your stay. After reviewing the situation, it appears there was a miscommunication regarding room availability. Reception checked the wrong date, and I can confirm that a room would have been available the following day, which was actually your check-out date. I understand how frustrating this must have been, and I apologize for any confusion caused. Regarding the air conditioner, unfortunately, maintenance was unavailable due to illness. I followed the instructions provided by maintenance to address the issue, and we tested the airflow together to ensure it was functioning. However, the temperature may not have reached the level you desired, and I apologize if it fell short of your expectations. As for the restaurant, it is a business decision that it is no longer operated by Mantra. This change is reflected on our apps and website, which indicate the restaurant is currently closed. At this stage, we do not have an estimated reopening date. We also appreciate your feedback on the other maintenance items you mentioned, including the curtain rod, toilet roll holder, and light switch. Your experience highlights areas that need our attention, and we will address these concerns promptly to improve the quality of our accommodations. Thank you again for bringing these matters to our attention. I hope we can regain your trust and welcome you back for a greatly improved experience in the future. Warm regards Jasper Chiu Operation Manager

It's okay

Customer review rating 2.5/5

Ryan Families - Confirmed reviews ALL

Serviced apartment with the only cooking utensil a food strainer & a pan. Emptied lotions / shampoos, with no service, top up or a clean for our 4 day 3 night stay.

Dear Mr Y., Thank you for taking the time to tell us about your experience at the Mantra Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize that the amenities were run out during your stay. We only offer weekly housekeeping service; express service is on request. Please do not hesitate to inform reception next time. We can offer extra amenities and book in housekeeping service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jasper Chiu Operation Manager

False advertising about the hotel

Customer review rating 0.5/5

Joseph D. Business - Confirmed reviews ALL

Upon check-in, I asked where the restaurant was. She said it has been closed since COVID-19 days. I said to her, if I had known that, I would not have stayed. I reviewed your web photos on ALL and I was right that I looked at the pics of the restaurant and even the breakfast offering. I have taken photographs of those on the ALL website for reference. I am an ACCOR ALL Diamond member and understand the booking process well. This should have been disclosed on the website and confirmed with me (and all the arriving guests BEFORE - on the web and if/when someone booked a room). When I asked for places to eat I was pointed over to the centre down the hill. Two open grill places and that was it. Her care factor was less than it should be! Apart from that, the room was satisfactory but definitely not luxurious, as the web says. Poor lighting and dysfunctional facilities for a desk to work. I had to move the lamp over to the table to improve the lighting. The shower in the bath is slippery and a less able elderly person would be in real trouble here. Overall, a very disappointing stay!

Dear Mr D. , Thank you for taking the time to tell us about your experience at the Mantra Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As for the restaurant, it is a business decision that it is no longer operated by Mantra. This change is reflected on our apps and website, which indicate the restaurant is currently closed. At this stage, we do not have an estimated reopening date. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will focus on staff training regarding to local food recommendation We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jasper Chiu Operation Manager

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Other web-users rate our hotel

  • 342 reviews 9.7/10 Location
  • 419 reviews 6.2/10 Room
  • 290 reviews 7.1/10 Service
  • 12 reviews 5.8/10 WiFi
  • 201 reviews 5/10 Cleanliness
  • 62 reviews 3/10 Vibe
  • 45 reviews 4.6/10 Food
  • 30 reviews 7.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.