Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.1/5 573 reviews

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10 Brown Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Telephone
Fax +61 2 9406 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  573 reviews

TripAdvisor Rating  3.6/5  1,311 reviews

Customer review rating 2.5/5

R. R. W. Business - Confirmed reviews ALL

Constant smell of garbage. Two out of three lifts out of order, and according to other customers has been for around 8 months. Staff are awesome, however will look for Accor alternatives in Chatswood.

Dear R., Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback, and we’re especially grateful for your kind words about our team; they will be delighted to hear this. We’re very sorry for the unpleasant garbage smell you encountered during your stay. Due to ongoing challenges with council waste collection, there have unfortunately been delays at times, which have resulted in this issue. Please accept our sincere apologies for the discomfort this caused, and rest assured we are actively working to manage this as best as possible. We also apologise for the inconvenience caused by our ongoing lift upgrade works. We completely understand how disruptive this can be, and we truly appreciate your patience while these essential improvements are being carried out. These upgrades are necessary to better serve our guests and provide a safer, more reliable experience in the long term. Thank you once again for your valuable feedback and for choosing to stay with us. While we regret that this stay did not fully meet your expectations, we hope you may consider staying with us again in the future so we can provide you with the smooth and comfortable experience you deserve. Kind regards, Cedric Front Office Supervisor

Customer review rating 5.0/5

Frances R. Families - Confirmed reviews ALL

Same as above but want to emphasise how wonderful you reception staff were nothing was a problem for them.

Dear Frances, Thank you very much for taking the time to share such lovely feedback. We are truly grateful for your kind words and are so pleased to hear that you felt safe, enjoyed our location and car parking, and found the rooms clean and the beds very comfortable. Your comments about our reception team genuinely mean a great deal to us. Knowing that their warmth, professionalism, and willingness to help made your stay so memorable is incredibly rewarding. We will be absolutely delighted to share your praise with the team, especially Cedric & Beatrice, who will be so proud to know their service made a difference. Thank you once again for choosing to stay with us and for your generous feedback. It was a pleasure to host you, and we very much look forward to welcoming you back to Mantra Chatswood for another wonderful stay. Warm regards, Mantra Chatswood Team

Customer review rating 1.0/5

Sin Z. Solo - Confirmed reviews ALL

I stayed at Mantra Chatswood during a weather period that was extremely humid and hot, with an aircon in my room that was not working. I have called reception to let them know however they were unable to do anything about it as it was during the weekend when I stayed. As well as table lights that weren’t turning on. The reception staff were all lovely however I do think maintenance of the hotel needs to be monitored to make sure everything is in working order. I also requested a king-sized bedroom however all they did was put 2-single beds together… without being able to sleep in the middle of the bed, I was forced to sleep on one particular side. This hotel is in a very central and convenient location close to Chatswood Train station however due to this negative experience I don’t think I will be coming back.

Dear Sin, Thank you for taking the time to share your feedback with us. I am genuinely very sorry to read about your experience and the discomfort you encountered during your stay. Experiencing extremely hot and humid conditions without a fully functioning air-conditioning unit is certainly not the level of comfort we strive to provide, and I sincerely apologise that we were unable to resolve this for you at the time, particularly over the weekend. I am also very sorry about the table lights not working, which should not have occurred. Regarding the bedding, I apologise for the disappointment caused. I would like to clarify that all of our studio rooms are fitted with the same bed configuration, which consists of two single beds joined together. I completely understand how this may not have met your expectations for a king-sized bed. While I am pleased to hear that our reception team made a positive impression, I fully acknowledge your comments regarding maintenance. Your feedback is taken very seriously and has been shared with our management and maintenance teams to ensure closer monitoring and improvements moving forward. We truly value our central location and convenience; however, more importantly, we value our guests’ comfort and trust. I am sincerely sorry that we fell short on this occasion and that your experience has led you to feel hesitant about returning. If you would be open to it, I would very much appreciate the opportunity to speak with you directly. Should you be in the area again, please feel free to contact me, and I would be more than happy to personally assist with your booking to ensure a far more comfortable and enjoyable stay. Thank you again for your honest feedback, and please accept our heartfelt apologies. Kind regards, Cedric Front Office Supervisor

Customer review rating 3.0/5

Kim G. Couples - Confirmed reviews ALL

Well located however only 1 lift working and restaurant on site is closed. Room clean, fairly spacious. Staff friendly. No recognition of membership by staff however a nice jar of leftover Xmas chocolates provided in room as membership gift. Parking $25pn.

Dear Kim, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room clean and spacious, and that our team came across as friendly during your stay. Please accept our sincere apologies for the lack of recognition of your Platinum membership. This is certainly not the standard we strive to uphold, and we appreciate you bringing this to our attention so we can address this with the team. We also apologise if the closure of the restaurant was not clearly communicated prior to or during your stay. While it has been closed for some time and is no longer advertised, we understand this may still have caused inconvenience, and we’re sorry for any disappointment this may have caused. Thank you again for your valuable feedback. We truly appreciate your loyalty and hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Kind regards, Cedric Front Office Supervisor

Customer review rating 4.5/5

Patrick D. Solo - Confirmed reviews ALL

Spacious room, well located and reasonably priced The staff were courteous and helpful when called jpon

Dear Patrick, Thank you for taking the time to share your feedback and for your fantastic rating. We’re really pleased to hear that you enjoyed the spacious room, our convenient location, and the value for money. It’s especially lovely to know that our team were courteous and helpful when you reached out. I’ll be sure to pass your kind words on to them; feedback like this truly means a lot and motivates us to keep doing what we do best. We sincerely appreciate your support and hope we have the pleasure of welcoming you back to Mantra Chatswood Hotel again very soon. Warm regards, Mantra Chatswood Team

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