Novotel Dubai Gold District 4 stars

Customer review rating (ALL Rating) 4.4/5 802 reviews

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Description

Hotel extras

  • Relax in our infinity rooftop pool with stunning skyline views and the perfect sunset backdrop

  • Rejuvenate at our spa and stay active in the gym with modern equipment and wellness treatments

  • Conveniently located just steps from Gold Souk Metro Station for easy access across Dubai.

  • Savor top-quality international cuisine crafted with fresh ingredients and global flavors.

  • Located just minutes from Dubai International Airport for quick and convenient travel access.

Our accommodation(s)

Hotel location

Novotel Dubai Gold District

Sherina Plaza 4, Al Corniche Road 111, PO Box 119303 ,Deira Dubai
119303 DUBAI
United Arab Emirates

GPS:25.27706, 55.30036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  802 reviews

Customer review rating 3.5/5

Michael K. Couples - Confirmed reviews ALL

Nice hotel, but need to improve on customer services. Breakfast area items not replenished had to ask for bowls both mornings. Also room cleaning very poor. First morning there was no shower gel so washed with shampoo. Returned to room late afternoon to find room had not been serviced, so had to phone housekeeping. The following day we did not get room serviced until 5 pm. 😔

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dubai Gold District. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your overall experience was not as good as we would have wanted it to be. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Novotel Dubai Gold District, we continuously strive to meet your needs and expectations. Once again, thank you for your feedback, and we hope to serve you again whenever your travels bring you back to Dubai. Sincerely, Mohamad Ali Shaikh Cluster Operations Manager

Customer review rating 4.5/5

Natasha R. Solo - Confirmed reviews ALL

The room was excellent.

Dear Guest, I am thrilled to hear that you had a wonderful stay with us at Novotel Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. I would like to thank you for choosing our hotel for your stay. We strive to provide exceptional service to all our guests, and it's always encouraging to hear that our efforts are recognized. Thank you again for your feedback and for being a valued guest of Novotel Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operations Manager

Customer review rating 2.0/5

Shaurya T. Business - Confirmed reviews ALL

Hotel has no room dinning service, every request was denied on multiple occasions. Also the guest check out experience was very poor and even water is not offered and denied. These are the basic tenets of Hospitality - how can you deny water ?

Dear Guest, Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dubai Gold District. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your overall experience was not as good as we would have wanted it to be. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Novotel Dubai Gold District, we continuously strive to meet your needs and expectations. Once again, thank you for your feedback, and we hope to serve you again whenever your travels bring you back to Dubai. Sincerely, Mohamad Ali Shaikh Cluster Operations Manager

Customer review rating 4.0/5

Layla D. Families - Confirmed reviews ALL

Everything was great. The staff were well trained and friendly. Room is in the small side and the bathroom lacked character . But the room was very clean . Only downside the room on level 3 is noisy with noise from the street and highway.

Dear Guest, I am thrilled to hear that you had a wonderful stay with us at Novotel Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. I would like to thank you for choosing our hotel for your stay. We strive to provide exceptional service to all our guests, and it's always encouraging to hear that our efforts are recognized. Thank you again for your feedback and for being a valued guest of Novotel Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operations Manager

Customer review rating 3.5/5

Tomas H. Families - Confirmed reviews ALL

We were very satisfied with our stay Only missing was disinfection (hand sanitizer) at the buffet There should be more signs telling to disinfect hands before entering buffet.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamad Ali Shaikh Cluster Operations Manager

Other web-users rate our hotel

  • 1,066 reviews 9.2/10 Location
  • 1,327 reviews 8.2/10 Room
  • 1,886 reviews 9/10 Service
  • 29 reviews 8/10 WiFi
  • 751 reviews 8.4/10 Cleanliness
  • 653 reviews 7/10 Breakfast
  • 545 reviews 6.2/10 Food
  • 316 reviews 9.2/10 Vibe

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