Novotel Dubai Gold District 4 stars

Customer review rating (ALL Rating) 4.5/5 978 reviews

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Sherina Plaza 4, Al Corniche Road 111, PO Box 119303 ,Deira Dubai, 119303 DUBAI, United Arab Emirates

Description

Hotel extras

  • Unwind at our infinity rooftop pool with skyline & Burj Khalifa sunset views

  • Reset with spa treatments or a quick workout in our modern gym in Deira

  • Step straight into the city with direct access to Gold Souk Metro Station

  • Drop in for fresh international dining, perfect for easy meals close to home

  • Stay minutes from Dubai International Airport, ideal for quick stays or stopovers.

Our accommodation(s)

Hotel location

Novotel Dubai Gold District

Sherina Plaza 4, Al Corniche Road 111, PO Box 119303 ,Deira Dubai
119303 DUBAI
United Arab Emirates

GPS:25.27706, 55.30036

Telephone
Fax +971 4 222 7171

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  978 reviews

Customer review rating 4.5/5

Carissa V. Solo - Confirmed reviews ALL

Staff was helpful and kind, and the room was comfortable. I appreciate the upgrade! My onlg feedback is that there seemed to be a few bugs (mosquito?) in the room and the toilet flush was a bit weird - but none of that affected the service and amenities I had during my stay.

Dear Valued Guest , Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our staff helpful and that you enjoyed your upgraded room. We apologize for the issues you experienced during the stay . Please know that we take all feedback seriously and will ensure that these matters are addressed promptly. We appreciate your 90/100 score and look forward to welcoming you back soon. Should you have any further comments or require assistance with future bookings, please don't hesitate to contact us. Sincerely, Mohamad Ali Shaikh Cluster Director of Operations

Customer review rating 5.0/5

Yakob M. Couples - Confirmed reviews ALL

Excellent customer service, excellent housekeeping/room service, excellent staff in welcoming guests at the entrance.

Dear Valued Guest, Thank you for choosing to stay with us at Novotel Dubai Gold District and for taking the time to share your feedback. It gives me a great pleasure having hosted you at Novotel Dubai Gold District. I am very happy to know that you had a comfortable and pleasant stay. On behalf of the team here I appreciate & thank you for your words of recognition for our staff who I am certain will be encouraged & motivated to continue delivering their best. Thank you for your genuine recommendation. With a spirit to serve and deliver our best at all times, the entire team takes great pride in not only meeting, but exceeding your expectations on your next visit. Looking forward to your next visit to welcome you and provide you with another super stay at the Novotel Dubai Gold District. Sincerely, Mohamad Ali Shaikh Cluster Director of Operations

Customer review rating 0.5/5

Bilal A. M. Business - Confirmed reviews ALL

Mosquito in the room. Sink was blocked. I asked for it to be repaired but it was not fixed.

Dear Valued Guest, Warm greetings from Novotel Dubai Gold District. Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret to learn about the issues you encountered with the mosquito in your room and the blocked sink, as well as the delay in resolving the maintenance request. This is certainly not the standard of service we strive to provide, and we understand how frustrating this must have been. Please be assured that your feedback has been shared with our housekeeping and engineering teams to ensure these matters are addressed promptly and do not recur. We are also reviewing our check-in procedures to improve efficiency, especially during periods of lower occupancy, so that room access can be provided more promptly. Your feedback is very important to us, and it helps us improve both our service and guest experience. We truly hope you will give us another opportunity to provide you with the seamless and comfortable stay you deserve. Kind Regards, Mohamed Ali Shaikh Cluster Director of Operations

Customer review rating 5.0/5

Sanjib M. Business - Confirmed reviews ALL

Good Service and safe feeling

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamad Ali Shaikh Cluster Director of Operations

Customer review rating 3.5/5

Jaleel K. Business - Confirmed reviews ALL

Great hotel and amenities, though staff could have some better training and learn how to come forward with solutions. One issue, I did not know that I could not bring a carton box in the room, instead of explaining, the manager/acting head there said: "Why don't you go on the Municipality website and ask them why they dont want it in the room". Secondly, I was orginally supposed to be at Mercure or Adagio (All Accor hotels), and when I booked Mercure, they did not say that we were being redirected to Novotel for whatever reason. I arrived to an empty (no staff and lights out) at 5:30. and was told to walk to Novotel. I had 4 pieces of luggages. I had to literally insist to be accompanied to Novotel.

Dear Mr. Jaleel, Greetings From Novotel Dubai Gold District! Thank you for taking the time to share your feedback about your recent stay with us. We're sorry to hear that our service didn't fully meet your expectations and we receive a score of 70/100. Allow me to inform you that as per the hotel policies we do not restrict guests from carrying Carton boxes to their room for packing we strictly do not allow it. We have encountered damage issues and pest issues in the past and hence restrict such packaging. In regards to your booking that was booked in Mercure Dubai Gold District, Due to the current situations we have not closed the hotel. However we have received limited of arrivals and instead we have upgraded your hotel to our 4 star hotel to have more comfortable stay during this time we are facing. And it was saddened that you were not been assisted with your luggage. The entire team aims to provide the most excellent customer service to our guests and carry our business with high standards & etiquette. I believed that the Manager on Duty had met you and as service recovery was given you complimentary Early check in at 5:30 Am and Upgrade to one of the Family Suite. It was so sad that you left unhappy. I have also shared your other remarks with the concerned team who I am certain will take the appropriate measures to address your concern and prevent any future occurrences of such. Best Regards, Ann Aguilon Asst.Cluster Front Office Manager

Other web-users rate our hotel

  • 1,070 reviews 9.3/10 Location
  • 1,388 reviews 8.3/10 Room
  • 2,028 reviews 9.1/10 Service
  • 28 reviews 7.6/10 WiFi
  • 791 reviews 8.5/10 Cleanliness
  • 661 reviews 7/10 Breakfast
  • 546 reviews 6.6/10 Food
  • 345 reviews 9.2/10 Vibe

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