Mercure Dubai Gold District 3 stars

Customer review rating (ALL Rating) 4.3/5 324 reviews

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One Deira Plaza Gold Souk Metro, Al Cornish 21, PO Box 119303 Deira, 0 DUBAI, United Arab Emirates

Description

Hotel extras

  • Prime location near Dubai Airport, metro, and cruise terminal for easy city access.

  • Steps from Gold and Spice Souks, museums, and traditional Dhow boat experiences.

  • Free valet parking and high-speed WiFi included for a hassle-free stay.

  • Comfortable, modern rooms perfect for relaxing after exploring Dubai's heritage.

  • Experience the taste of tradition and discover local goods at our restaurants.

Our accommodation(s)

Hotel location

Mercure Dubai Gold District

One Deira Plaza Gold Souk Metro, Al Cornish 21, PO Box 119303 Deira
0 DUBAI
United Arab Emirates

GPS:25.27613, 55.3011

Telephone
Fax +971 4 525 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  324 reviews

Customer review rating 0.5/5

Malak A. Business - Confirmed reviews ALL

Dear Management, I would like to express my dissatisfaction with the service we received during our stay. The employee who handled our reservation was not smiling, appeared upset, and did not offer any form of welcome. She was very serious in all interactions, which made us feel uncomfortable and unwelcome, and unfortunately made us dislike the place. It is important that staff members are friendly and welcoming when receiving guests. We requested a room with two beds, but we were forced to take a suite because there was an additional guest. We explained to her that this guest would be leaving, but she refused to accommodate our request. This was the worst stay we have experienced. We are used to much better reception and hospitality in other hotels, in a way that reflects proper respect and service. Staff name im not sure ( khatke) she is short i think from india Additionally, the room that was assigned to us was dirty, which added to our disappointment. We hope you will look into this matter seriously and take the necessary action. Sincerely, Malak Said

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Dubai Gold District. Please accept our sincerest apologies for the disappointment and discomfort you experienced. We are truly sorry to learn about the manner in which you were received upon arrival. Providing a warm, courteous, and welcoming experience is a fundamental expectation at our hotel, and we regret that the service you encountered fell short of this standard. Your comments regarding the attitude and demeanor of the staff member concerned are taken very seriously and will be thoroughly reviewed by our management team for appropriate follow-up and corrective action. We also apologize for the inconvenience caused in relation to your room allocation. We understand your preference for a room with two beds and regret that your request could not be accommodated in a way that met your expectations, despite the explanation you provided at the time. This situation was clearly frustrating, and we are sorry for the lack of flexibility you experienced. Additionally, we are very concerned to learn that the room assigned to you was not clean upon arrival. This is unacceptable and does not reflect our housekeeping standards. Please be assured that this matter has been escalated to the relevant department to prevent a recurrence. We truly appreciate you bringing these matters to our attention and hope you may consider allowing us another opportunity in the future to restore your confidence in Mercure Dubai Gold District. Best regards, Mohamed Ali Shaikh Cluster Operation Manager

Customer review rating 5.0/5

Lia V. S. Couples - Confirmed reviews ALL

Staff very helpfull, near to metro

Dear Guest, I am thrilled to hear that you had a wonderful stay with us at Mercure Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. I would like to thank you for choosing our hotel for your stay. We strive to provide exceptional service to all our guests, and it's always encouraging to hear that our efforts are recognized. Thank you again for your feedback and for being a valued guest of Mercure Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operations Manager

Customer review rating 3.0/5

Gunjan G. Families - Confirmed reviews ALL

Tasteless breakfast poor service worst housekeeping

Customer review rating 4.0/5

Munganga C. Families - Confirmed reviews ALL

Great moment with my sisters and really appreciate the assistance of the personal

Dear Guest, I am thrilled to hear that you had a wonderful stay with us at Mercure Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. I would like to thank you for choosing our hotel for your stay. We strive to provide exceptional service to all our guests, and it's always encouraging to hear that our efforts are recognized. Thank you again for your feedback and for being a valued guest of Mercure Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operations Manager

Customer review rating 0.5/5

Praveen T. Business - Confirmed reviews ALL

I am a GOLD Member of ALL ACCOR. I reached the hotel early. The lady at the reception first refused that rooms are not ready (A common excuse given by all hotels).When I told that I am a gold member so early check-in is allowed. As in my booking my membership number was already mentioned so she should have not behaved this way. Another scandal she did that she forced me to pay for the breakfast. All these sequences forced me to switch over to another accor hotel next day. They don't value Gold membership holders then I can understand what will be the behaviours towards ordinary guests. Better I should avoid staying in accor hotels. Overall I would have given negative rating to them

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Dubai Gold District. We sincerely apologize for the dissatisfaction you experienced and, most importantly, for the way your ALL Gold membership benefits were handled. We deeply regret that your early arrival was not managed appropriately and that your Gold status was not acknowledged as it should have been. As a valued ALL Gold member, your loyalty entitles you to priority recognition and flexible benefits, including early check-in subject to availability. We fully understand your frustration, especially as your membership details were clearly mentioned in the booking, and we are very sorry that this was not reflected in the service you received. It is truly disappointing to learn that these experiences led you to change hotels and question your confidence in Accor brands. Please be assured that this is not the level of service we aim to provide, nor does it reflect how highly we value our loyal members. Your remarks have been escalated to senior management and will be addressed seriously with the front office team to ensure better awareness, training, and adherence to ALL membership standards. Your statement regarding how ordinary guests may be treated is particularly concerning to us, as every guest regardless of membership level deserves courtesy, respect, and genuine hospitality. We sincerely regret losing the opportunity to serve you better on this occasion and truly hope you may consider giving us another chance in the future to restore your trust in Mercure Dubai Gold District. Thank you once again for your honest feedback. Best regards, Mohamed Ali Shaikh Cluster Operation Manager

Other web-users rate our hotel

  • 749 reviews 9.4/10 Location
  • 654 reviews 7/10 Room
  • 840 reviews 8.5/10 Service
  • 24 reviews 6.8/10 WiFi
  • 374 reviews 8.1/10 Cleanliness
  • 304 reviews 7.4/10 Breakfast
  • 166 reviews 9.3/10 Vibe
  • 36 reviews 3.1/10 Pool

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