Mercure Dubai Gold District 3 stars

Customer review rating (ALL Rating) 4.3/5 240 reviews

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Mercure Dubai Gold District - Image 1
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One Deira Plaza Gold Souk Metro, Al Cornish 21, PO Box 119303 Deira, 0 DUBAI, United Arab Emirates

Description

Hotel extras

  • Prime location near Dubai Airport, metro, and cruise terminal for easy city access.

  • Steps from Gold and Spice Souks, museums, and traditional Dhow boat experiences.

  • Free valet parking and high-speed WiFi included for a hassle-free stay.

  • Comfortable, modern rooms perfect for relaxing after exploring Dubai's heritage.

  • Experience the taste of tradition and discover local goods at our restaurants.

Our accommodation(s)

Hotel location

Mercure Dubai Gold District

One Deira Plaza Gold Souk Metro, Al Cornish 21, PO Box 119303 Deira
0 DUBAI
United Arab Emirates

GPS:25.27613, 55.3011

Telephone
Fax +971 4 525 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  240 reviews

Customer review rating 2.0/5

Mohammed L. M. Couples - Confirmed reviews ALL

I am writing to formally raise a complaint regarding my recent stay at the Dubai Deira Gold District property. While the room condition at check-in was generally acceptable, several significant shortcomings were noted. The bathroom amenities were incomplete, as both the hair wash gel and body wash gel were empty. Additionally, no toothpaste, toothbrush, or slippers were provided in the room. There were also maintenance issues, including a non-functioning electric socket near the bed, which caused inconvenience during my stay. Furthermore, I observed a stain on the pillow, raising concerns about cleanliness and housekeeping standards. Most concerning was the fact that the television system was still displaying the previous guest’s name, which reflects a lack of proper room preparation and raises privacy concerns. These issues indicate inadequate housekeeping and quality control, which is not acceptable for a property of this standard. I trust that management will take this feedback seriously and implement corrective measures to prevent such occurrences in the future. I look forward to your response regarding this matter.

Customer review rating 5.0/5

Danilova S. Solo - Confirmed reviews ALL

Thank you for the excellent service and professional handling Mariam and Navodaya, very professional and helpful staff.

Dear Valued Guest, I am thrilled to hear that you had a wonderful stay with us at Mercure Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. I would like to thank you for choosing our hotel for your stay. We strive to provide exceptional service to all our guests, and it's always encouraging to hear that our efforts are recognized. Thank you again for your feedback and for being a valued guest of Mercu Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operation Manager

Customer review rating 4.0/5

Dhanabalan. V. Families - Confirmed reviews ALL

Overall stay was good. Rooms well very clean.

Dear Valued Guest, I am thrilled to hear that you had a wonderful stay with us at Mercure Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. I would like to thank you for choosing our hotel for your stay. We strive to provide exceptional service to all our guests, and it's always encouraging to hear that our efforts are recognized. Thank you again for your feedback and for being a valued guest of Mercu Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operation Manager

Customer review rating 4.5/5

Shane M. C. Families - Confirmed reviews ALL

We had a wonderful stay and would especially like to commend Ms. Ann for her exceptional warmth and attentiveness. When we missed the prepared cake due to timing, she organized a complimentary upgrade to a spacious, comfortable family suite. Her kindness and care truly made our stay memorable. We would gladly return.

Dear Valued Guest, I am thrilled to hear that you had a wonderful stay with us at Mercure Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. Your kind words about Ann truly encouraging for our team. She is indeed a valued member of our team, and we are thrilled that her warmth, attentiveness, and thoughtful gesture of arranging a complimentary upgrade made your stay even more memorable. Moments like these reflect our commitment to creating exceptional experiences for our guests. We are also glad to know that you enjoyed the spacious and comfortable family suite. It’s wonderful to hear that your stay left such a positive impression, and we would be honored to welcome you back again in the future. Thank you again for your feedback and for being a valued guest of Mercure Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operation Manager

Customer review rating 5.0/5

Hamza S. Solo - Confirmed reviews ALL

Great place, good accommodation and service.

Dear Valued Guest, I am thrilled to hear that you had a wonderful stay with us at Mercure Dubai Gold District! I wanted to take a moment to express my sincere gratitude for the high score you gave us on your recent visit. Your feedback is truly appreciated, and I'm delighted to know that we met your expectations. I would like to thank you for choosing our hotel for your stay. We strive to provide exceptional service to all our guests, and it's always encouraging to hear that our efforts are recognized. Thank you again for your feedback and for being a valued guest of Mercu Dubai Gold District. We look forward to welcoming you back soon and continuing to provide you with exceptional service. Best regards, Mohamed Ali Shaikh Cluster Operation Manager

Other web-users rate our hotel

  • 718 reviews 9.3/10 Location
  • 628 reviews 6.9/10 Room
  • 789 reviews 8.5/10 Service
  • 26 reviews 6.5/10 WiFi
  • 360 reviews 8/10 Cleanliness
  • 295 reviews 7.1/10 Breakfast
  • 160 reviews 9.4/10 Vibe
  • 34 reviews 2.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.