Queen Elizabeth 2 4 stars

Customer review rating (ALL Rating) 4.2/5 2,046 reviews

Queen Elizabeth 2 - Image 1
Queen Elizabeth 2 - Image 2
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Mina Rashid, Bur Dubai, 6769 DUBAI, United Arab Emirates

Description

Hotel extras

  • Dubai's only floating hotel, where iconic maritime heritage meets contemporary comfort.

  • Located in Port Rashid, just moments from Heritage Hall, beaches and Burj Khalifa

  • 447 thoughtfully restored rooms and suites with views of the sea or Dubai skyline

  • A distinctive stay experience with a Heritage Tour, theatre, spa, gym and indoor pool

  • Immersive heritage experiences aboard a legendary ship

Our accommodation(s)

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Hotel location

Queen Elizabeth 2

Mina Rashid, Bur Dubai
6769 DUBAI
United Arab Emirates

GPS:25.26206, 55.281541

Telephone
Fax +971 4 526 8888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,046 reviews

Customer review rating 0.5/5

Umair Families - Confirmed reviews ALL

Booked a Half-Board package at the Queen Elizabeth II Hotel through Accor expecting quality meals as the highlight of my staycation. The experience was the worst I have had through Accor to date. • Long, unmanaged check-in queue with no staff assistance • Food variety extremely limited — only one or two dishes per sitting • Breakfast egg station severely understaffed with no queue management • Food quality poor — lacking freshness and variety throughout The Half-Board premium was paid for a reason — quality included meals. The hotel collected full payment but failed to deliver the contracted service. This is not acceptable. • Partial or full refund of the Half-Board supplement • Accor ALL loyalty points as goodwill gesture • Formal written response from management • Confirmation that corrective action is being taken

Dear Mr. Umair, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2 Hotel. Please accept our sincere apologies that your experience did not meet expectations. We regret the inconvenience caused regarding the check-in process, dining experience, food quality, and overall service during your stay. Your feedback has been shared with the relevant teams for review and improvement, as we continuously strive to enhance the guest experience. We truly value your feedback and hope to have the opportunity to restore your confidence in us. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 1.5/5

Vasant K. Couples - Confirmed reviews ALL

The check in process was very slow, highly ill equipped to receive so many people at a time. There was nothing called "customer service" at any time during our stay. The food was of very limited variety.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2 Hotel. Please accept our sincere apologies that your experience did not meet expectations. We regret the inconvenience caused regarding the check-in process, service responsiveness, room amenities, and dining experience during your stay. Your feedback has been shared with the relevant teams for review and improvement, as we continuously strive to enhance the guest experience. We truly value your feedback and hope to have the opportunity to restore your confidence in us with a much-improved experience in the future. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 0.5/5

Ajith R. Families - Confirmed reviews ALL

Spend 2.5 hrs for checkin even after informing the floor manager that i am a gold member. Priority land was not honoured or any priority service was offered. Food spread was pathetic. Speed of service was also bad. To be fair wirh staff the management should be blamed for not preparing for the EID rush. They knew the reservation going up so either the staff strength should have been increased or limit the intake of guests. Overall a very bad experience

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2 Hotel. Please accept our sincere apologies that your experience did not meet expectations. We regret the inconvenience caused regarding the delay during check-in, the dining experience, and the level of service provided during your stay. We are especially sorry to learn that your ALL Gold Member recognition and priority experience did not meet expectations. Your feedback has been shared with the relevant teams for review and improvement, as we continuously strive to enhance the guest experience. We truly value your loyalty and feedback and hope to have the opportunity to restore your confidence in us with a much-improved experience in the future. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 3.5/5

Alee D. Couples - Confirmed reviews ALL

It was a nice experience overall. However, there was no body to welcome us after the reception. Secondly, when I booked, I specifically mentioned it was my wife's birthday and I was told that I can get a slice of cake for dinner. I didn't get it. When I went to the reception to tell them, they told me I will get it the day after in the morning; I didn't.

Customer review rating 3.0/5

Harisha T. Couples - Confirmed reviews ALL

Improve the things when customers requests for anything really there is no response from staff how many calls we did to receptionist no response

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2 Hotel. We sincerely apologize for the inconvenience caused regarding the delay during check-in and the lack of response to your requests during your stay. We understand how frustrating this must have been and regret that the experience did not fully meet expectations. At the same time, we are pleased to know that you enjoyed the accommodation, cleanliness, breakfast, and other facilities during your visit. Your feedback has been shared with the relevant teams for review and improvement, as we continuously strive to enhance the guest experience. We truly value your feedback and look forward to welcoming you back for an improved experience in the future. Warm regards, Queen Elizabeth 2 Management Team

Other web-users rate our hotel

  • 926 reviews 7.3/10 Location
  • 2,021 reviews 6.9/10 Room
  • 2,806 reviews 7.5/10 Service
  • 32 reviews 7.1/10 WiFi
  • 1,142 reviews 7.5/10 Food
  • 803 reviews 5.3/10 Comfort
  • 768 reviews 7.9/10 Breakfast
  • 647 reviews 6.9/10 Cleanliness

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