Queen Elizabeth 2 4 stars

Customer review rating (ALL Rating) 4.2/5 2,104 reviews

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Description

Hotel extras

  • Dubai's only floating hotel, where iconic maritime heritage meets contemporary comfort.

  • Located in Port Rashid, just moments from Heritage Hall, beaches and Burj Khalifa

  • 447 thoughtfully restored rooms and suites with views of the sea or Dubai skyline

  • A distinctive stay experience with a Heritage Tour, theatre, spa, gym and indoor pool

  • Immersive heritage experiences aboard a legendary ship

Our accommodation(s)

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Room 1

Hotel location

Queen Elizabeth 2

Mina Rashid, Bur Dubai
6769 DUBAI
United Arab Emirates

GPS:25.26206, 55.281541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,104 reviews

Customer review rating 0.5/5

Noamed J. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your family’s experience fell significantly below expectations. We are particularly concerned by the difference between the amount repeatedly confirmed during your telephone booking and the amount requested upon arrival. Clear and accurate communication regarding the total price, occupancy, and any additional charges is essential. This matter will be reviewed with our Reservations and Front Office teams. We also regret your disappointment with the limited children’s activities, swimming pool arrangements, food and beverage options, room service, cleanliness, and the availability of basic amenities. While pool capacity restrictions are applied for safety reasons, these limitations should be communicated clearly before arrival and handled considerately during the stay. Your feedback has been shared with the relevant department heads for a thorough review. We deeply regret that your visit did not provide the enjoyable family experience you expected, and we appreciate you bringing these concerns to our attention. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 2.5/5

Azita A. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your detailed feedback. We are pleased that you appreciated the unique experience of staying aboard Queen Elizabeth 2 and that Megan made your Heritage Tour enjoyable. Your kind recognition will be proudly shared with her. We sincerely apologize for the shortcomings you experienced, including the absence of covered parking and luggage assistance, the delayed check-in, the air-conditioning issue, and the stains found on the sofa and tables. We also regret that the half-board menu and swimming pool did not meet your expectations. We are particularly concerned about the conflicting information provided regarding complimentary beds for your children. Such arrangements and any applicable charges should be clearly communicated before arrival and handled efficiently during the stay. Your feedback has been shared with our Front Office, Reservations, Housekeeping, Engineering, Food and Beverage, and Recreation teams for thorough review. We hope to welcome you and your family back for a significantly improved experience. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 0.5/5

Matthew B. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback. We are deeply sorry that your experience fell so far below expectations and resulted in your decision to check out on the first day. We regret your disappointment with the indoor swimming pool, the absence of sun loungers, and the overall quality of the facilities and services experienced during your brief stay. Your ratings across the accommodation, cleanliness, dining, service, and recreational facilities are concerning and have been shared with the relevant department heads for thorough review. We sincerely apologize for the disappointment caused and appreciate you bringing these matters to our attention. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 5.0/5

Mohammed R. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your perfect rating and wonderful feedback. We are delighted that your first stay aboard Queen Elizabeth 2 was such a happy experience, especially for your daughter. Your kind recognition of our Reception, Culinary, and Food and Beverage teams will be proudly shared with them. We are also pleased that you enjoyed our dining experiences and appreciated the hotel’s sustainability initiatives. It was our pleasure to make your family’s visit memorable, and we look forward to welcoming you all back aboard Queen Elizabeth 2. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 0.5/5

Umer P. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the confusion and frustration surrounding your confirmed sea-view room. Having reconfirmed this preference several times, including on the morning of arrival, you understandably expected it to be honoured without difficulty. Being initially advised at check-in that only a city-view room was available, and having to insist before receiving the booked room, was disappointing and undermined your confidence in our service. Your experience has been shared with our Reservations and Front Office teams for thorough review. We are nevertheless pleased that you rated our cleanliness, breakfast, team, Wi-Fi, dining, and additional facilities so highly. We appreciate your recognition and regret that the arrival experience overshadowed these positive aspects of your stay. We hope to welcome you and your family back aboard Queen Elizabeth 2 and provide a smoother, more reassuring experience from the moment of booking until departure. Warm regards, Queen Elizabeth 2 Management Team

Other web-users rate our hotel

  • 926 reviews 7.1/10 Location
  • 2,057 reviews 6.7/10 Room
  • 2,853 reviews 6.7/10 Service
  • 31 reviews 6.7/10 WiFi
  • 1,161 reviews 6.7/10 Food
  • 791 reviews 5/10 Comfort
  • 773 reviews 7.7/10 Breakfast
  • 675 reviews 6.4/10 Cleanliness

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