Queen Elizabeth 2 4 stars

Customer review rating (ALL Rating) 4.2/5 2,049 reviews

Queen Elizabeth 2 - Image 1
Queen Elizabeth 2 - Image 2
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Mina Rashid, Bur Dubai, 6769 DUBAI, United Arab Emirates

Description

Hotel extras

  • Dubai's only floating hotel, where iconic maritime heritage meets contemporary comfort.

  • Located in Port Rashid, just moments from Heritage Hall, beaches and Burj Khalifa

  • 447 thoughtfully restored rooms and suites with views of the sea or Dubai skyline

  • A distinctive stay experience with a Heritage Tour, theatre, spa, gym and indoor pool

  • Immersive heritage experiences aboard a legendary ship

Our accommodation(s)

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Hotel location

Queen Elizabeth 2

Mina Rashid, Bur Dubai
6769 DUBAI
United Arab Emirates

GPS:25.26206, 55.281541

Telephone
Fax +971 4 526 8888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,049 reviews

Customer review rating 4.0/5

Joycelyn C. Families - Confirmed reviews ALL

its fine to be published

Customer review rating 4.0/5

Sucharitha N. Solo - Confirmed reviews ALL

The breakfast buffet was very limited and staff did not explain the options well Otherwise all well

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback regarding your recent stay at Queen Elizabeth 2 Hotel. We are delighted to know that you enjoyed the comfortable stay, beautiful views, cleanliness, and the professionalism of our well-trained team members during your visit aboard the iconic QE2. At the same time, we sincerely appreciate your constructive comments regarding the breakfast buffet selection and the communication provided by our team regarding the available options. Your valuable feedback has been shared with the concerned departments for review and improvement, as we continuously strive to enhance our guest experience. We are also pleased to know that your overall stay, check-out experience, and our sustainability efforts met your expectations. Thank you once again for your valuable feedback and support. We sincerely look forward to welcoming you back again soon for another enjoyable stay aboard the QE2. Queen Elizabeth 2 Management Team

Customer review rating 3.0/5

Ameena A. Families - Confirmed reviews ALL

Very much disatisfied with the room service, the supervisor is such a arrogant person & he dont know how to behave to the guests, At the time of check out, he was knocking our door & telling 10 minutes more, 5 minutes more like that. Its not a good way. Also the dental kits and all are not provided after requesting from the hotel also. Stay, Breakfast & all other things are good & comfortable.

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent family stay at Queen Elizabeth 2 Hotel. While we are pleased to know that you found your stay comfortable and enjoyed the breakfast, accommodation, and overall experience, please accept our sincere apologies for the inconvenience you experienced with the room service interaction and the delay in providing the requested dental kits. We truly regret that the communication and approach during your check-out did not meet the level of hospitality and professionalism we strive to provide to our valued guests. Please rest assured that your comments regarding the room service supervision and service behavior have been shared with the concerned department for immediate review and corrective action. At the same time, we appreciate your positive comments regarding the booking experience, cleanliness, breakfast, and other hotel facilities during your stay aboard the iconic QE2. Thank you once again for your valuable feedback and for being a valued ALL Accor member. We sincerely hope to have the opportunity to welcome you back again for a much-improved and more seamless experience aboard the QE2. Queen Elizabeth 2 Management Team

Customer review rating 2.5/5

Herve D. Couples - Confirmed reviews ALL

Lengthy queues on arrival for check-in. No dedicated Gold Member line. I however salute the effort of the check in staff who managed to get us through after I asked. Absolute mayhem in the hotel, people and children screaming in corridors up until very late. Absolutely no rest to be had. No Gold Member welcome plate in the room. Falling standards from our last stay.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2. Please accept our sincere apologies for the inconvenience caused during your arrival experience, especially the lengthy check-in queues and the disturbance caused by noise in the corridors during the late hours. We understand how important comfort and rest are during your stay, and we regret that we did not meet your expectations on this occasion. We also regret that the ALL Gold member welcome amenity was not provided during your stay. Your feedback regarding the dedicated priority line for loyalty members and better corridor monitoring has been shared with the concerned departments for review and improvement. At the same time, we truly appreciate your recognition of our check-in team’s efforts and are pleased to know that the accommodation, cleanliness, and overall team service met your expectations in several areas. Thank you once again for your valuable feedback, and we hope to have the opportunity to restore your confidence during a future stay with us. Kind regards, Queen Elizabeth 2 Management Team

Customer review rating 2.0/5

Yasar M. M. Couples - Confirmed reviews ALL

The experience had a big flaw as there were no normal nesseceties in the room, and when we tried to call housekeeping, reception and concierge no one answered the call. I tried calling them multiple times and there were no responses.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly regarding the room cleanliness, unpleasant odor, missing room necessities, and the difficulty reaching our team through the telephone lines. This is certainly not the level of service we aim to provide to our valued guests. Your comments have been shared with the relevant departments for immediate review and corrective action to ensure such shortcomings are addressed and prevented from recurring in the future. At the same time, we are pleased to know that you appreciated the room itself and that Sharifat made a positive impression during your stay. We will be sure to recognize and share your kind mention with her. We truly value your feedback, as it helps us improve both our service and guest experience. We hope to have another opportunity to welcome you back and provide you with the high standards of hospitality that Queen Elizabeth 2 is known for. Kind regards, Queen Elizabeth 2 Management Team

Other web-users rate our hotel

  • 931 reviews 7.4/10 Location
  • 2,029 reviews 6.9/10 Room
  • 2,824 reviews 7.5/10 Service
  • 34 reviews 7.5/10 WiFi
  • 1,139 reviews 7.7/10 Food
  • 813 reviews 5.3/10 Comfort
  • 765 reviews 7.9/10 Breakfast
  • 651 reviews 6.8/10 Cleanliness

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