Dear Valued Guest, Thank you for returning to the Queen Elizabeth 2 and for your loyalty as an ALL Classic member. We truly regret that this stay did not match the positive experiences you enjoyed during your previous visits. Please accept our sincere apologies for the two-hour check-in delay and the unpleasant odour from the bathroom drains. Your concerns have been shared with our Front Office and Engineering teams for investigation and corrective action. We also appreciate your valuable suggestion regarding online check-in. We are pleased that you enjoyed the breakfast, dinner, Wi-Fi, team service, and smooth departure. We hope to welcome you and your family back and restore your confidence in the experience we aim to provide. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your feedback. Please accept our sincere apologies for the unacceptable two-and-a-half-hour wait during check-in, particularly while accompanied by a pregnant family member. We fully understand how distressing and uncomfortable this experience must have been. Your comments have been shared with our Front Office management team for a thorough investigation and corrective action. We are pleased that your accommodation, cleanliness, breakfast, team service, and departure experience met your expectations; however, we recognise that the arrival experience significantly affected your overall stay. We sincerely hope you will give us another opportunity to provide you and your family with the smooth and considerate experience you deserve. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback and for your loyalty as an ALL Classic member. We are pleased that you enjoyed the spacious room, comfortable bed, Nespresso machine, sitting areas, and cinema. However, please accept our sincere apologies for the unacceptable three-hour check-in delay and the time spent waiting for your key cards. We also regret that you did not feel adequately recognised as an ALL member. Your comments regarding the limited breakfast variety, delayed food replenishment, fitness centre, and swimming pool have been shared with the relevant departments for investigation and improvement. We hope you will give us another opportunity to provide you and your family with a smoother and more enjoyable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your feedback and for your loyalty as an ALL Classic member. Please accept our sincere apologies for the excessive noise and vibration that disturbed your sleep, as well as the unacceptable delay in delivering the requested water, tea, and coffee supplies. We also regret that the breakfast variety and coffee selection did not meet your expectations. Your concerns have been shared with the relevant departments for investigation and corrective action. We sincerely hope you will give us another opportunity to provide you and your partner with the peaceful and comfortable stay you deserve. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback and for your loyalty as an ALL Classic member. We are pleased that you and your partner had an enjoyable stay and particularly appreciated our cleanliness, booking experience, room service, and smooth departure. We have noted your comments regarding the air-conditioning, Wi-Fi speed, covered parking, swimming pool, children’s services, and breakfast and dinner selections. Your suggestions for additional healthy options and a wider variety of chicken curries have also been shared with our Food and Beverage team. We appreciate your valuable recommendations and look forward to welcoming you aboard again for an even better experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted that you and your partner had a peaceful, relaxing, and memorable stay and appreciated the warm service provided by our team. We also appreciate your interest in joining our Food and Beverage team and encourage you to explore suitable opportunities through the Accor Careers website. It was a pleasure having you aboard, and we look forward to welcoming you back to the Queen Elizabeth 2 soon. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your detailed feedback following your family stay aboard the Queen Elizabeth 2. We sincerely regret that your room view did not meet your expectations. While room preferences remain subject to availability, we understand your disappointment and apologise that this was not communicated more effectively. Please also accept our apologies for the long check-in queue, insufficient crowd management, and lack of clear guidance around the ship. Your suggestion to provide separate queues for groups, couples, and families has been noted for operational consideration. We further regret the shortcomings in room service, air conditioning, cleanliness, breakfast organisation, and Wi-Fi connectivity. Your comments have been shared with our Front Office, Housekeeping, Engineering, Food and Beverage, and IT teams for review and corrective action. We appreciate your recognition of our team and hope to welcome you and your family aboard again for a smoother and more enjoyable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback. While we are pleased that you found your overall experience satisfactory, we sincerely regret the shortcomings that affected your family stay. Please accept our apologies for the dust above the bedframe, broken toilet seat cover, television issue, and missing slippers and dental kit. These matters should have been identified before the room was released, and your comments have been shared with our Housekeeping and Engineering teams for corrective action. We are also concerned by the difficulty you experienced contacting the hotel and the difference between the price communicated by telephone and the amount presented at reception. Rates and applicable taxes should always be explained clearly and accurately. This matter has been forwarded to the relevant teams for review. We further apologise for the extended check-in time and slow Wi-Fi connection. Your feedback is valuable and will assist us in improving our communication, room inspections, and service delivery. We hope to welcome you and your family aboard the Queen Elizabeth 2 again for a more comfortable and seamless experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your wonderful feedback. We are delighted that you and your family enjoyed the welcoming atmosphere and well-organised experience aboard the Queen Elizabeth 2. It is especially rewarding to know that your children had such an enjoyable time and that our accommodation, dining, facilities, and team all contributed positively to your stay. We sincerely appreciate your support and look forward to welcoming you and your family aboard again for another memorable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your feedback following your family stay aboard the Queen Elizabeth 2. We are pleased that you had a great overall experience and particularly appreciated our breakfast, team, Wi-Fi, and departure service. We regret that the room service response time did not meet your expectations. Your comment has been shared with our Food and Beverage team for review, as timely and efficient service is an important part of the guest experience. We appreciate your constructive feedback and look forward to welcoming you and your family aboard again. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Gold member and for sharing such detailed feedback. Please accept our sincere apologies for the unacceptable two-hour wait at check-in and the absence of a clearly identified priority arrival service. We fully understand your disappointment, particularly as a valued Gold member, and regret that the recognition you received fell significantly below expectations. We are also concerned that our Golden Lion team could not clearly explain the welcome-drink options available with your voucher. Our colleagues should be fully informed about ALL benefits and provide confident, efficient assistance. Your feedback regarding the welcome amenity, bar service, entertainment options, and visibility of our sustainability initiatives has also been shared with the relevant management teams for review. Room rates can vary between booking channels according to availability, package conditions, inclusions, and cancellation terms. Nevertheless, we understand how the difference you observed affected your perception of value. While we are pleased that you appreciated your room upgrade, clean cabin, Wi-Fi, and the professional restaurant team, we deeply regret that the arrival experience and lack of appropriate loyalty recognition overshadowed your stay. We value your loyalty and hope to have the opportunity to restore your confidence in the Queen Elizabeth 2 through a considerably smoother and more personalised future experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for choosing the Queen Elizabeth 2 for your first stay aboard. We are delighted that you had a fabulous experience and particularly enjoyed the ship’s distinctive furnishings, breakfast, cleanliness, and the service provided by our team. We regret that noise transmission between the rooms affected your comfort. Your observation regarding the soundproofing has been noted and shared with the relevant team for review. We sincerely appreciate your wonderful feedback and look forward to welcoming you aboard again for another memorable stay. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your detailed feedback following your family stay aboard the Queen Elizabeth 2. Please accept our sincere apologies for the check-in delay of more than 90 minutes. We understand how frustrating this must have been, particularly when arriving with your family. We are especially concerned by your comments regarding Room 4049. Having reserved and paid for four Signature Rooms, you reasonably expected all four rooms to correspond with the confirmed category and provide a consistent standard and amenities. This matter has been escalated to our Front Office and Reservations teams for a detailed review of the booking, room allocation, and room-category classification. We have also noted your concerns regarding the Wi-Fi speed, swimming pool, and children’s services. These comments have been shared with our IT, Recreation, and management teams for improvement. We appreciate your more positive feedback regarding breakfast and dinner at the Lido Restaurant. Nevertheless, we deeply regret that the room-allocation concern and arrival delay significantly affected your overall experience. Thank you for bringing these matters to our attention. We hope to have an opportunity to restore your confidence in the Queen Elizabeth 2. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback following your family stay aboard the Queen Elizabeth 2. Please accept our sincere apologies that your room was dusty and that essential amenities—including soap, a toothbrush, slippers, and tissues—were not available upon arrival. We particularly regret that soap was still not provided after your request. We are also sorry that contacting our team was difficult and that your calls were not answered promptly. Every guest request should receive a timely and helpful response. Your comments regarding the hard porotta at breakfast, slow Wi-Fi connection, and the size of the swimming pool have also been noted. In addition, we acknowledge that the in-room dining, Concierge, Butler, fitness, pool, and children’s services did not fully meet your expectations. Your feedback has been shared with our Housekeeping, Front Office, Food and Beverage, IT, Recreation, and management teams for review and corrective action. We appreciate your constructive comments and hope to welcome you and your family aboard again for a cleaner, more responsive, and enjoyable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing such wonderful feedback following your stay aboard the Queen Elizabeth 2. We are delighted that you enjoyed our convenient location, comfortable accommodation, and smooth check-in experience. Your kind recognition of the Front Desk team’s friendly and helpful service will be proudly shared with them. We are also pleased that your tour guide made the ship’s history engaging through knowledgeable and friendly service. Your special recognition will be shared with our Heritage team. It is wonderful to know that you enjoyed the extensive and delicious breakfast selection. We also appreciate your thoughtful suggestion regarding improving and expanding the children’s play area by making better use of the available space. This has been shared with our management team for consideration. We sincerely appreciate your feedback and look forward to welcoming you aboard again for another memorable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your feedback following your family stay aboard the Queen Elizabeth 2. We are delighted that you had a comfortable stay and appreciated the room, facilities, cleanliness, breakfast selection, Wi-Fi, and service provided by our team. We also sincerely appreciate your recognition of the hotel’s sustainability efforts. Your positive feedback means a great deal to us, and we look forward to welcoming you and your family aboard again for another enjoyable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your feedback following your family stay aboard the Queen Elizabeth 2. We are delighted that you enjoyed the food, bar, and breakfast selection. It is also pleasing to know that you appreciated the cleanliness, Wi-Fi, smooth departure, and our sustainability efforts. However, please accept our apologies for the difficulty you experienced obtaining room service, particularly for a basic request such as drinking water. Your request should have been handled promptly and efficiently. Your comments have been shared with our Food and Beverage and Front Office teams for review and improvement. We appreciate your constructive feedback and look forward to welcoming you and your family aboard again. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your detailed feedback following your family stay aboard the Queen Elizabeth 2. We appreciate your recognition of our spectacular and historic venue, impressive facilities, and accommodation. However, we deeply regret that the service and dining experience fell significantly below your expectations. Please accept our sincere apologies for the rushed and impersonal dinner service. Our team should have remained attentive and available when you wished to order coffee after dinner. We also regret that you were unable to obtain coffee from the bar and that no one proactively explained the possibility of requesting a breakfast table with a view. We are particularly concerned by your comments regarding the quality and freshness of the fish served. This matter has been escalated to our Executive Chef and Food and Beverage leadership for immediate investigation and appropriate corrective action. We have also noted your comments regarding the musty odour experienced throughout parts of the ship. This has been shared with our Housekeeping and Engineering teams for review. As a valued ALL member and former Gold member, you should have felt recognised and appreciated throughout your stay. We sincerely apologise that you did not experience any meaningful benefit or recognition. Your feedback has been escalated to our senior management team. We deeply regret this missed opportunity and hope to have the chance to restore your confidence in the Queen Elizabeth 2. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback following your family stay aboard the Queen Elizabeth 2. We are pleased that you enjoyed the breakfast buffet and appreciated the service provided by our Front Office team. Your special recognition of Maegan’s exceptional tour service is sincerely appreciated and will be proudly shared with her. However, please accept our apologies for the concerns regarding your three Signature Rooms. We understand that two rooms appeared considerably smaller and did not seem consistent with the category booked. This has been escalated to our Front Office and Reservations teams for a detailed review of the booking and room allocation. We are particularly sorry that the air conditioning in Room 2108 was not functioning properly and that no effective solution was provided after you reported it. Having to spend the night in an uncomfortable room is unacceptable, and the matter has been shared with our Engineering team for investigation. We also regret the poor communication surrounding the pool closure. The break duration should have been clearly displayed, and you should not have been advised that the lifeguard would return within ten minutes when the pool was scheduled to remain closed until 2:00 p.m. We fully understand your frustration after waiting for nearly an hour. Your comments regarding the weekday à la carte dinner have also been noted. We apologise that the portions were insufficient and that several dishes were overly sauced and could not be enjoyed. Your feedback has been shared with our Front Office, Reservations, Engineering, Recreation, and Food and Beverage teams for corrective action. We appreciate your constructive comments and hope to welcome you and your family aboard again for a more comfortable and seamless experience. Warm regards, Queen Elizabeth 2 Management Team