Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your positive feedback following your stay aboard the Queen Elizabeth 2. We are delighted that you enjoyed discovering the ship’s rich history and found the booking, arrival, accommodation, and departure experiences seamless. It is also wonderful to know that you appreciated our reliable Wi-Fi and sustainability initiatives. Your special mention of our refillable water-bottle system is sincerely appreciated, as reducing single-use plastic is an important part of our environmental commitment. Thank you for your recommendation, and we look forward to welcoming you and your partner aboard again for another memorable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your detailed feedback following your family stay aboard the Queen Elizabeth 2. While we are pleased that you found the room satisfactory and appreciated its cleanliness, please accept our sincere apologies for the service shortcomings you experienced. We regret the lengthy check-in process, the lack of clear directions between the ship’s decks and facilities, and the difficulty reaching Reception or locating a team member when assistance was required. We are also sorry for the confusion and lack of cooperation regarding the room occupancy and extra-bed request. The room descriptions and package inclusions should have been clear during booking and explained accurately by our team. Your additional comments regarding Wi-Fi accessibility and speed have also been noted. Your concerns have been shared with our Front Office, Reservations, and IT teams for investigation and corrective action. We regret that these issues affected your family’s experience and hope to have an opportunity to provide you with the seamless and attentive stay you expected. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your feedback following your family stay aboard the Queen Elizabeth 2. Please accept our sincere apologies that your accommodation did not meet your expectations. We regret the discomfort caused by the room size, the air-conditioning not cooling properly, and the reported issue with the hot and cold water. We are also concerned that the cleanliness of the room fell below our expected standards. Your comments have been shared with our Engineering and Housekeeping teams for investigation and corrective action. We kindly invite you to contact the hotel directly with your reservation and room details so we can review the matter thoroughly and follow up with you personally. We regret the impact these issues had on your stay and hope to have an opportunity to provide you and your family with a more comfortable experience in the future. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your feedback following your family stay aboard the Queen Elizabeth 2. We are delighted that you had a very good and unique experience and found our team welcoming and accommodating. Your kind comments will be proudly shared with them. We also appreciate your feedback regarding the size of the swimming pool. As part of the ship’s original structure, certain facilities have unique spatial limitations; nevertheless, we understand that the pool did not fully meet your expectations. Thank you for your recommendation. We look forward to welcoming you and your family aboard again for another enjoyable stay. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for returning to the Queen Elizabeth 2 following your previous stay in 2022. Please accept our sincere apologies that this visit did not reflect the positive experience you previously enjoyed. We regret that your room was not ready until approximately 4:30 PM, despite your advance call regarding the delayed arrival, and that the welcome provided by our Front Office team fell below expectations. We also apologise for the incorrect information initially provided regarding coffee at breakfast, although we are pleased that the Restaurant Manager clarified the matter and assisted you. Furthermore, once your 2:00 PM late check-out had been confirmed, your key card should have been extended accordingly or clear guidance should have been provided. We regret that this oversight left you and your family waiting outside the room. Your concerns regarding communication, service, room readiness, cleanliness, and key-card handling have been shared with the relevant department leaders for investigation and corrective action. We sincerely regret disappointing you and your family and hope to have an opportunity to restore the confidence created during your earlier stay. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your wonderful feedback following your family stay aboard the Queen Elizabeth 2. We are delighted that you had a comfortable and lovely experience and were pleased with our accommodation, cleanliness, dining, Concierge service, and sustainability initiatives. Your special appreciation for Momin from Reservations, Michelle at Reception, and Meghan and Craig from our Heritage Tour team is sincerely valued and will be proudly shared with them. We will also pass your kind thanks to the entire team. We have noted your rating of the swimming pool and will share it with the relevant department as we continue improving the overall guest experience. We look forward to welcoming you and your family aboard again for another memorable stay. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your perfect rating and for sharing your feedback following your family stay aboard the Queen Elizabeth 2. We are delighted that you had a comfortable experience and were fully satisfied with our team, cleanliness, Wi-Fi, and sustainability initiatives. We appreciate your valuable suggestion regarding connecting rooms or rooms located directly opposite each other for families travelling with children. We understand that this arrangement provides greater convenience, supervision, and comfort. Your preference has been shared with our Reservations and Front Office teams for consideration, subject to availability and the ship’s unique room configuration. For future stays, we recommend sharing this preference when booking so our team can make every effort to arrange the most suitable rooms. We look forward to welcoming you and your family aboard again. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your constructive feedback following your stay aboard the Queen Elizabeth 2. We are pleased that you had an overall good experience. However, please accept our apologies for the slow check-in process and the Wi-Fi connection speed. Your comments have been shared with our Front Office and IT teams for review and improvement. We also appreciate your thoughtful suggestions regarding a designated photography spot featuring the Queen Elizabeth 2 name, additional activities for guests, and more accessible spa options. We agree that these elements could further enhance the unique experience of staying aboard this iconic ship, and your ideas have been shared with the relevant teams for consideration. We sincerely value your feedback and hope to welcome you aboard again for an improved and more engaging experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback following your family stay aboard the Queen Elizabeth 2. We are pleased that you enjoyed the hotel’s unique and attractive concept; however, we sincerely regret the issues that affected your experience. Please accept our apologies for the unpleasant odour in the corridors and common areas following the reported emergency incident. We also regret the clogged bathtub and the inconvenience this caused. We are particularly concerned by your comments regarding the restaurant service. Having to call repeatedly for assistance, being interrupted while speaking, and seeing spillages left unattended do not reflect the attentive and professional standards we expect from our team. We also apologise that the half-board dining format was not communicated clearly and that you expected a buffet rather than a set menu. Your comments regarding the Wi-Fi connection speed have also been noted. Your feedback has been shared with our Engineering, Housekeeping, Food and Beverage, Front Office, and IT teams for investigation and corrective action. We appreciate your valuable observations and hope to welcome you and your family aboard again for a more comfortable and seamless experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback. We are delighted that you and your family enjoyed staying aboard the Queen Elizabeth 2 and that the Heritage Tour was a highlight of your visit. Your kind recognition of Megan, our Heritage Guide, and Michelle at Reception is greatly appreciated and will be proudly shared with them. We sincerely regret that the dinner selection and desserts did not meet your expectations. Your comments have been shared with our Culinary and Food & Beverage teams for review. We are also sorry for the difficulties experienced during the weekend arrival period, including the check-in process, limited assistance in locating your room, and unanswered room-service calls. These concerns have been shared with our Front Office and Food & Beverage teams, with particular attention to arrival management, guest guidance, and telephone responsiveness. Thank you for highlighting both the memorable and disappointing aspects of your visit. We value your constructive feedback and hope to welcome you aboard again for an even smoother and more enjoyable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for awarding your stay a perfect score. We are delighted that you enjoyed the unique hotel-cruise experience, found the museum informative, and appreciated the delicious food. It is also wonderful to know that our friendly team arranged a mini-tour of the different room categories to help you plan your next visit. Your special recognition of our Maintenance team is sincerely appreciated and will be proudly shared with them. We have also noted your feedback regarding the limited food selection and shared it with our Culinary and Food & Beverage teams for consideration. We look forward to welcoming you and your family aboard the Queen Elizabeth 2 again for another memorable experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your detailed feedback. We are delighted that you and your family enjoyed the ambience and the unique experience of staying aboard the Queen Elizabeth 2. We sincerely regret that the vegetarian selection, particularly at breakfast, did not meet your expectations. We understand your disappointment with the limited main-course choices and the absence of egg-free desserts. Your comments have been shared with our Culinary and Food & Beverage teams for careful review, as we recognize the importance of providing a varied and inclusive dining experience. We are also pleased that you appreciated our sustainability initiatives, including the use of glass water bottles and the towel-reuse programme. Thank you for your constructive feedback. We hope to welcome you aboard again for an even more satisfying experience. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for awarding your stay a perfect overall score. We are delighted that you and your family enjoyed a comfortable stay aboard the Queen Elizabeth 2. It is especially pleasing to know that Mr. Ahmad provided a professional, efficient, and informative check-in experience within just six minutes. Your kind recognition will be proudly shared with him and the Front Office team. We have also noted your rating regarding the breakfast selection and shared it with our Culinary and Food & Beverage teams as we continue working to enhance the variety and overall dining experience. We truly appreciate your feedback and look forward to welcoming you aboard again. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your continued loyalty as an ALL Silver member and for awarding every aspect of your stay a perfect score. We are delighted that you and your family had a comfortable and memorable experience aboard the Queen Elizabeth 2. It is especially rewarding to know that you intend to return and would confidently recommend the ALL loyalty programme to others. Your wonderful feedback is greatly appreciated by our entire team, and we look forward to welcoming you back aboard for another exceptional stay. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for sharing your feedback. We are pleased that you and your family enjoyed the unique experience of staying aboard the Queen Elizabeth 2 and had a good overall visit. We especially appreciate your positive ratings for our breakfast, team, departure experience, Wi-Fi, sustainability initiatives, fitness centre, and children’s services. Your feedback regarding the other aspects of your stay has also been noted as we continue working to enhance the guest experience. We look forward to welcoming you and your family aboard again for an even more enjoyable stay. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your loyalty as an ALL Classic member and for sharing your detailed feedback. While we are pleased that you found the booking process easy, we sincerely apologize that your stay fell significantly below your expectations. We are particularly concerned that our team did not appear welcoming or friendly and that your request for drinking water was not fulfilled. This is not reflective of the attentive hospitality we aim to provide. We also regret the limited buffet selection, the shower-water leakage that left the bathroom floor wet, and the slow Wi-Fi connection. Your concerns have been shared with our Front Office, Housekeeping, Engineering, Food & Beverage, Culinary, and IT teams for thorough review and corrective action. We understand your disappointment and regret that your experience left you unable to recommend us. We appreciate your candid feedback and hope to have an opportunity to restore your confidence in the Queen Elizabeth 2. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for taking the time to provide such detailed and constructive feedback. We are pleased that our reservation colleague helped you select a suitable room and that our Housekeeping team impressed you with their warm, polite, and supportive service. Your recognition of the team member who assisted you throughout the ship will be shared with the department. We sincerely apologize for the discomfort caused by the air-conditioning at Reception, the extended response times, and the absence of readily available drinking water in the lobby. We also regret the manner in which your request for vegetarian food was handled at the Lido Restaurant. Regardless of availability, your enquiry should have been managed with greater courtesy, ownership, and clear communication. Your additional comments regarding directional guidance, room service, and Wi-Fi accessibility have also been shared with the relevant teams for review. We greatly appreciate your observations, as they help us identify meaningful opportunities to improve the guest experience. We hope to welcome you and your friends back aboard Queen Elizabeth 2 for a more comfortable and seamless stay. Warm regards, Queen Elizabeth 2 Management Team