Mercure Dubai Deira 3 stars

Customer review rating (ALL Rating) 4.5/5 963 reviews

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Al Yazia Plaza, Al Khaleej Road 110, Deira, 15472 DUBAI, United Arab Emirates

Description

Hotel extras

  • Infinity Rooftop Pool

  • Easy Access via Public Transportation

  • Locally Inspired

  • Culinary Destination

  • Private Parking

Our accommodation(s)

Hotel location

Mercure Dubai Deira

Al Yazia Plaza, Al Khaleej Road 110, Deira
15472 DUBAI
United Arab Emirates

GPS:25.276226, 55.300044

Telephone
Fax +971 4 491 0971

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  963 reviews

Customer review rating 1.0/5

Flavio T. Business - Confirmed reviews ALL

Guys, you have a heavy construction going on all night long in front of the hotel. I could not sleep for a week in a row. Thanks a lot. Do you realize that the stroke of the building machines were so laud to wake up my collegues thinking it is a heartquake, and I had to save a tea cup from falling from the table at breakfast? How do you think I can recommend your hotel, and you as a Company? And do not tell me You can do nothing. I think you should shut down the front rooms of the hotel and ask for compensation to the construction in front. For sure I will rimember not to trust Accor as a hotel Company anymore.

Customer review rating 5.0/5

Abdulla A. Business - Confirmed reviews ALL

The hotel is clean the reception helpful

Dear Abdulla A., Thank you for your positive feedback regarding the cleanliness of our hotel and the helpfulness of our reception team. We are delighted that your experience met your expectations. Kind Regards, Mohamad Ali Shaikh Cluster Operations Manager

Customer review rating 4.0/5

Yunita P. Friends - Confirmed reviews ALL

Everything was good in general, the breakfast buffet didn't have many choices and the pastry weren't warm when served. But I love the baked potato and the sauted mushrooms.

Dear Yunita P., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed your overall experience and especially appreciated the baked potato and sautéed mushrooms. Your comments about the breakfast buffet choices and the temperature of the pastries have been noted. We strive to provide a delightful dining experience, and your insights will assist us in enhancing our offerings. Warm regards, Analin, Cluster Guest Experience Manager

Customer review rating 2.0/5

Alon M. Business - Confirmed reviews ALL

Unfortunately, there is a construction of a new hotel just across the street... Shockingly, they are working also at nights, even at 4 am... My room was facing that street so I couldn't sleep properly... Besides that, I had a problem with my TV that was fixed the next day, a malfunctioning kettle which was replaced immediately. Staff is nice but at the reception they were a little bit apathetic, one lady never replied to good morning. I was never asked if my stay was good. Must mention Janat from the pool bar and cafe, she was very helpful and very nice.

Dear Alon M., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbances caused by external construction activities that affected your comfort. While we strive to provide a peaceful environment, such circumstances can be beyond our control. We appreciate your understanding and patience during this time. I am glad to hear that the rest concerns were addressed promptly. However, I regret to learn about your experience at the reception. Our staff is trained to provide attentive service, and I will ensure that your comments regarding their responsiveness are reviewed. It is wonderful to know that Janat made a positive impression during your stay, and I will pass on your compliments to her. Thank you once again for your insights, which help us enhance our services. Kind Regards, Mohamad Ali Shaikh Cluster Operations Manager

Customer review rating 5.0/5

Kaushik G. P. R. Business - Confirmed reviews ALL

Very Satisfied

Dear Kaushik G. P. R., Thank you for your kind words regarding our location. We are pleased to hear that you had a satisfying experience at our hotel. It is our aim to provide excellent service to all our guests. Kind Regards , Mohamad Ali Shaikh Cluster Operations Manager

Other web-users rate our hotel

  • 948 reviews 9.5/10 Location
  • 1,104 reviews 8.5/10 Room
  • 2,146 reviews 9.1/10 Service
  • 25 reviews 6.7/10 WiFi
  • 720 reviews 8.8/10 Cleanliness
  • 542 reviews 9.7/10 Vibe
  • 456 reviews 7.8/10 Breakfast
  • 389 reviews 6.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.