Mercure Dubai Deira 3 stars

Customer review rating (ALL Rating) 4.6/5 1,418 reviews

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Description

Hotel extras

  • Infinity Rooftop Pool

  • Easy Access via Public Transportation

  • Locally Inspired

  • Culinary Destination

  • Private Parking

Our accommodation(s)

Hotel location

Mercure Dubai Deira

Al Yazia Plaza, Al Khaleej Road 110, Deira
15472 DUBAI
United Arab Emirates

GPS:25.276226, 55.300044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,418 reviews

Customer review rating 4.0/5

Karen M. Solo - Confirmed reviews ALL

This hotel has an excellent location. It is close to Gold Souk, stores, restaurants and supermarket and right across the road from the Metro. The pool area is nice, chairs are comfortable and pool is warm. The room was comfortable but not cleaned well. There were marks on mirror, duvet had makeup stains, never did get soap in soap dispenser or fresh glasses when mine were used in a four night stay.

Dear Karen M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Dubai Deira. We are delighted to hear that you appreciated our excellent location, which indeed offers convenience to many attractions, including the Gold Souk, restaurants, and the Metro. It is also wonderful to know that you enjoyed our pool deck area, as we strive to provide a relaxing environment for our guests. We sincerely regret that the housekeeping service did not meet your expectations during your stay. Cleanliness is a priority for us, and we continuously strive to maintain high standards in all our rooms and public areas. Your comments regarding the room cleanliness and the lack of amenities have been noted, and we will review them with our housekeeping team to ensure improvements are made. While we aim to provide a pleasant experience for all our guests, we recognize that there are areas needing enhancement. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for an improved experience. Warm regards, Analin, Cluster Guest Experience Manager

Customer review rating 5.0/5

Ashnita P. Friends - Confirmed reviews ALL

Amazing location. Very convenient for travel around as it’s close to metro. They had an amazing buffet breakfast daily. The staff were also very helpful and friendly which made our check in, check out and stay very easy.

Dear Ashnita P., Thank you for sharing your positive experience at Mercure Dubai Deira. We are delighted to hear that our prime location and convenient access to the metro enhanced your travel experience. It is also gratifying to know that our breakfast buffet met your expectations and that our team contributed to a seamless stay. Your kind words motivate us to continue providing exceptional service. Warm regards, Analin, Cluster Guest Experience Manager

Customer review rating 4.0/5

Shahid R. Friends - Confirmed reviews ALL

Experience was good BUT the lady at the check in counter was rude but the rest of staff was good especially the boy who was at the reception I think his name was Waqas very good and respectful boy

Dear Shahid R., Thank you for taking the time to share your experience at Mercure Dubai Deira. We are pleased to hear that you found our location convenient and that your overall experience was positive. We take pride in our team, and it is rewarding to know that Waqas made a positive impression. Your feedback regarding the check-in experience is appreciated and will be taken into consideration for staff training. Warm regards, Analin, Cluster Guest Experience Manager

Customer review rating 0.5/5

Munther A. Families - Confirmed reviews ALL

Very bad

Customer review rating 4.0/5

Parakkal A. N. Families - Confirmed reviews ALL

Closer to Metro and Gold Souk was the highlight of the this location. Breakfast options was limited. Dinner was not available on few days we were there.

Dear Parakkal A. N., Thank you for your positive feedback regarding your stay at Mercure Dubai Deira. We are pleased to hear that you appreciated our excellent location and value for money, particularly your proximity to the Metro and Gold Souk. We acknowledge your comments about the breakfast options and dinner availability, and we continuously strive to enhance our offerings for the satisfaction of our guests. Warm regards, Analin, Cluster Guest Experience Manager

Other web-users rate our hotel

  • 1,040 reviews 9.5/10 Location
  • 1,201 reviews 8.3/10 Room
  • 2,297 reviews 9/10 Service
  • 27 reviews 6.9/10 WiFi
  • 773 reviews 8.6/10 Cleanliness
  • 581 reviews 9.6/10 Vibe
  • 499 reviews 8/10 Breakfast
  • 307 reviews 7.9/10 Amenities

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