Hotel Waterloo Singapore - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 524 reviews

Hotel Waterloo Singapore - Handwritten Collection - Image 1
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Description

Hotel extras

  • Unbeatable city location steps from arts, culture, and vibrant city life.

  • Stay unique - where every visit feels personal and thoughtfully curated

  • 502 chic rooms designed for modern travelers seeking style and comfort.

  • Walk to 3 MRT stations within minutes - unbeatable connectivity in the CBD

  • Travel consciously with sustainable stays-no single-use plastics ever

Our accommodation(s)

Hotel location

Hotel Waterloo Singapore - Handwritten Collection

78 Waterloo Street
189870 SINGAPORE
Singapore

GPS:1.2993, 103.85162

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Antler & Ember

Non contractual photo

Antler & Ember

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  524 reviews

Customer review rating 5.0/5

Jakub K. M. Couples - Confirmed reviews ALL

10/10. One of those hotels I will 100% book again.

Dear Jakub K. M., It is marvelous to hear that your stay was outstanding, with our convenient location, excellent service, clean room and fulfilling breakfasts being highlights of your stay. We are thrilled to hear that you will return again, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Customer review rating 5.0/5

Oke S. T. Families - Confirmed reviews ALL

very satisfying

Dear Oke S. T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience comfortable and satisfying. Your feedback is greatly appreciated as it motivates us to continue providing excellent service. Warm regards, Janet Guest Experience Executive

Customer review rating 4.0/5

David P. S. Couples - Confirmed reviews ALL

Great location, good service at check in and on check out (service from Mr.Sng sorting check out and and organising taxi airport and ensuring safely in taxi). Thought breakfast options were a bit limited from an Australian perspective and generally only warm. Coffee average. Rooms small but comfortable. Liked the filtered cold water.

Dear David P. S., Thank you for your positive feedback regarding your stay at Hotel Waterloo Singapore - Handwritten Collection. We are pleased to hear that you appreciated our convenient location and the service provided by Mr. Sng during your check-in and check-out process. Your comments about breakfast options and coffee will be shared with our culinary team for consideration. We are glad that you enjoyed the filtered cold water tap in your room, and we hope to welcome you back in the future. Warm regards, Janet Guest Experience Executive

Customer review rating 3.5/5

Dariusz K. Couples - Confirmed reviews ALL

Check in process was smooth and quick, but due to self service check in no recognition for status holders or hotel amenities was given (you get a receipt like slip with restaurant operation hours). Bar is incredibly small maybe 3/4 tables. Rooms: yes they are very small and basic however very clean and somehow comfortable. All you need for few night stay. Bed on the other hand is very small (for somebody who’s almost 2 meters tall most beds are short, but this one was the worst so far). All basic amenities are available , nice rain shower. You can control your room with voice. Quite cool but not very useful. Pool is available but mostly in the shade, not much space for sun beds anyway. Restaurant: very stylish deco, breakfast is fresh and very decent choice. Food is delicious. Breakfast room is way too small for the amount of rooms. It’s a big hotel. We arrived at breakfast to find 3 tables reserved (with already packed space, there was nowhere to sit, very unusual to reserve tables during breakfast). Half of the breakfast room was blocked off anyway. Location is fantastic, multiple underground and bus stops around. Huge vegetarian restaurants selection around. It’s definitely a city hotel with more of a weekend vibe. Would not choose to stay there for longer that few days.

Dear Dariusz K., Thank you for taking the time to share your feedback regarding your recent stay at Hotel Waterloo Singapore - Handwritten Collection. I am pleased to hear that you found the check-in process efficient and appreciated the cleanliness and comfort of your room. I apologize for the inconvenience you experienced with the self-service check-in not providing recognition for status holders or hotel amenities. Your feedback regarding the limited space in the bar and breakfast area is noted. We strive to create a pleasant dining experience, and I regret that the seating arrangements did not meet your expectations during your stay. I am glad that you enjoyed the breakfast offerings and appreciated the location of our hotel, which indeed provides easy access to public transport. Thank you once again for your comments, as they are invaluable for our ongoing improvement. We hope to have the opportunity to welcome you back in the future, should you choose to visit us again. Warm regards, Janet Guest Experience Executive

Customer review rating 3.5/5

Samuel D. Couples - Confirmed reviews ALL

Generally OK. Bit mean with the coffee/sugar/ milk, had to ask for replenishment a few times. Location good.

Dear Samuel D., Thank you for highlighting our convenient location, with close proximity to three MRT stations - Bencoolen, Bras Basah and Bugis. We are pleased to hear that our location met your needs as a traveler. We apologize for the inconvenience you experienced regarding the replenishment of coffee and other amenities. Your comments will be taken into consideration as we strive to improve our services. We look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Other web-users rate our hotel

  • 639 reviews 9.7/10 Location
  • 699 reviews 6.8/10 Room
  • 562 reviews 8.3/10 Service
  • 14 reviews 7/10 WiFi
  • 425 reviews 3.4/10 Comfort
  • 384 reviews 9.6/10 Vibe
  • 289 reviews 9.3/10 Cleanliness
  • 215 reviews 7.8/10 Breakfast

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