Hotel Waterloo Singapore - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 357 reviews

Hotel Waterloo Singapore - Handwritten Collection - Image 1
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Description

Hotel extras

  • Unbeatable city location steps from arts, culture, and vibrant city life.

  • Stay unique - where every visit feels personal and thoughtfully curated

  • 502 chic rooms designed for modern travelers seeking style and comfort.

  • Walk to 3 MRT stations within minutes - unbeatable connectivity in the CBD

  • Travel consciously with sustainable stays-no single-use plastics ever

Our accommodation(s)

Hotel location

Hotel Waterloo Singapore - Handwritten Collection

78 Waterloo Street
189870 SINGAPORE
Singapore

GPS:1.2993, 103.85162

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Start your day with a hearty buffet breakfast at Hotel Waterloo Singapore – Handwritten Collection. Enjoy a spread of local delights and international favourites, freshly prepared each morning to fuel your day of discovery in the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  357 reviews

Customer review rating 5.0/5

Pei Y. L. Families - Confirmed reviews ALL

Well located. Near 2 MRT stations and shipping center. Very clean.

Customer review rating 1.5/5

Sheila A. I. Families - Confirmed reviews ALL

Rooms are small, there is no place to store bags and the bed is super small. At the Swimming pool there are only 3 chez longs, 5 chairs and that’s it.

Customer review rating 5.0/5

Vitel R. S. Couples - Confirmed reviews ALL

An ideal place to stay with family and love ones. The ambience was so good and the staffs, especially front office staff really good with the guests. The way they made us feel luxurious with our stay is commendable.

Dear Vitel R. S., Thank you for your kind words and recommendation. We are delighted to hear that you and your family enjoyed your stay and felt well cared for by our front office staff. Your feedback motivates us to continue providing excellent service. We look forward to your next stay with us. Warm regards, Janet Guest Experience Executive

Customer review rating 2.0/5

Ashraf K. Couples - Confirmed reviews ALL

Walkable and central. Clean, modern, neat. Rooms very small. No sink in the bathroom. Limited space to hang towels. NO closet space. Extremely claustrophobic if expecting to stay for more than 1-2 nights. ZERO sound insulation. Can hear people speaking in a normal voice from neighboring rooms and the water draining whenever the neighboring rooms use the shower or toilet

Dear Ashraf K., Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection. We are pleased to hear that you appreciated the cleanliness and our central location. Our hotel is indeed conveniently located, with easy access to the three MRT stations - a 2-minute walk to Bencoolen MRT (downtown line), 5-minute walk to Bras Basah MRT (Circle Line) and a 7-minute walk to Bugis MRT which are served by the Downtown and East West Lines. We are sorry to hear that your stay did not meet expectations. As a newly opened hotel, our concept is designed around compact, modern rooms, and we understand that this layout may not suit every guest. The open sink design in the room, as well as the absence of a traditional closet, are intentional features aimed at maximizing space efficiency, but we appreciate that this may feel inconvenient. We also regret any discomfort caused by noise levels during your stay. As we are new, we are actively reviewing guest feedback to improve sound insulation and overall comfort. Your comments are extremely valuable to us, and we will certainly take them into consideration as we continue to refine our guest experience. We hope to have the opportunity to welcome you again in the future and provide a more comfortable stay. Warm regards, Janet Guest Experience Executive

Customer review rating 5.0/5

Jia L. G. Families - Confirmed reviews ALL

My family enjoyed connecting rooms at the Waterloo Hotel, my kids loved it and this really enhanced our entire stay with extra space, double TVs and two AI assistants. Made lots of fun memories at the pool too which is only accessible via our room key card, with unlimited towels by the door. Myriad of MRT stations all around, with Bencoolen MRT just behind the hotel - we were literally already in the city and it was extremely convenient to get around. Lots to shop and sightsee in the area as well. A true Singapore Hotel experience - great location for exploration, great service overall with enhanced AI capabilities, and great value!

Dear Jia L. G., Thank you for sharing your wonderful feedback regarding your recent stay at Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you and your family enjoyed your time with us and found our location to be exceptionally convenient. As you noted, our hotel is indeed situated within easy reach of multiple MRT stations, including the Bencoolen MRT just behind the hotel, which enhances accessibility to various city attractions. We are pleased that the connecting rooms and the amenities provided, including the Aiello AI system and pool access, contributed positively to your family's experience. It is gratifying to know that you created lasting memories during your stay. Your kind words regarding our service and value are greatly appreciated, and we look forward to welcoming you back for another enjoyable visit in the future. Warm regards, Janet Guest Experience Executive

Other web-users rate our hotel

  • 304 reviews 9.6/10 Location
  • 344 reviews 6.6/10 Room
  • 261 reviews 7.9/10 Service
  • 5 reviews 7.9/10 WiFi
  • 227 reviews 3.4/10 Comfort
  • 199 reviews 9.7/10 Vibe
  • 126 reviews 9.4/10 Cleanliness
  • 103 reviews 7.8/10 Breakfast

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