Swissôtel The Stamford Singapore 5 stars

Customer review rating (ALL Rating) 4.5/5 12,627 reviews

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2 Stamford Road, 178882 SINGAPORE, Singapore

Description

Hotel extras

  • One of Southeast Asia's tallest hotels, with unrivalled views of city, Marina Bay and sea

  • Distinctive restaurants and bars, including a 2 Michelin-starred restaurant on the 70th floor

  • Directly above City Hall & Esplanade MRT stations for ease of commuting around Singapore

  • Award-winning spa, fitness centre, tennis courts and two free-form outdoor swimming pools

  • Three ballrooms and 34 meeting rooms for events of all sizes at Raffles City Convention Centre

Our accommodation(s)

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Hotel location

Swissôtel The Stamford Singapore

2 Stamford Road
178882 SINGAPORE
Singapore

GPS:1.293196, 103.852811

Telephone
Fax +65 6338 2862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  12,627 reviews

TripAdvisor Rating  4.0/5  11,773 reviews

Certificate of excellence 2024

Great hotel

TripAdvisor rating 5.0/5

Luke P TripAdvisor review

Great hotel. Location of the hotel is very central and close to everywhere you need. Stunning views of the city from each room. Hotel staff are extremely helpful and always around. Housekeeping do an amazing job each day. My house keeper Baiq’Ayu couldn’t do enough for me

Lovely team

TripAdvisor rating 5.0/5

Irene K TripAdvisor review

The hotel is Really amazing. Really want to come back. Location is perfect and take your time for the huge choices in breakfast. Special thanks to the team who took care of my room. They did a great job. Thanks to Su, San, Yan, Xin and Eric. See you hopefully soon again.

Just ok

TripAdvisor rating 2.0/5

andreasN1618IK Couples - TripAdvisor review

The hotel is in a very good location and has good facilities, in line with the price. I was not happy with the service. I wasn't provided any upgrade even if I am a Accor Gold member. The room was not made on the first day and we had to ask for it to be serviced explicitly. It was our honeymoon and we mentioned that in the booking and there was no acknowledgement of that in any way or form. I understand these are all minor points but you would expect a high quality hotel like this to try to make their guest feel like at home. That wasn't the case. It's probably a better hotel for business travellers.

Bad and disappointed stay

TripAdvisor rating 1.0/5

용진 고 TripAdvisor review

We stay for 4 night in the swissotel the stamford. And it's a disaester. My experience commenced with a Shantia's misinformation that she said if we upgraded to harbour view room there will be no additional fee for 3rd person. And We double or triple checked for the 119.9 SGD for upgrade fee was icluded 3rd person additional fee. That is why we choosed to upgrade our room but actually when we checked out, we should pay for 3rd person fee. So we complained Venosha and Sue. But they Escpecially Sue acted like a teacher and ignoring us. She just talked herself and didn't listen ours. We were very upset for her attitude and also ruined the trip of Singapore. Even she suggested the complimentary services including the breakfast, late-check out and taxi fee to Sentosa. But we strongly declined her offer because we complained not for the complimentary service but the bad experience of this hotel. Check-in and out took a hour. And in-room service never delivered at once. I don't know what kinds of service they want to served for the customer. Good location and nice view doesn't compensate our feelings, too. This hotel needs place the well-discplined and polite staff like Gordon and manager in the lobby. We are not stay this hotel anymore now and further. If other hotel brand in the Accor like this, We definitely do not accomodate any more

Not a 5 star property, let down by service

TripAdvisor rating 3.0/5

arnald5 TripAdvisor review

Check in and check out at this hotel will stay with me longer than the stunning views, for the wrong reason. Check in/out is at a big table with PCs where you are to check yourself in and out, if it works. The self serve couldn't find our booking, so at check in we got a pretty hopeless member of staff who used a laptop to try and find our booking. Meant that she was looking at the screen rather than engaging with us about the hotels facilities, recommendations etc. Quite frustrating - we were then passed to a "manager" in a brown suit, who was equally devoid of rapport. No conversation, simply "can you put your PIN number in?" Check out was the same - couldn't recognise us despite being in house. Not a five star experience. Room - spacious, well appointed. Views were great. Housekeeping was a bit strange, took one of our wine glasses, didn't replace, didn't wash coffee cups, didn't take an empty wine bottle. Cleaned room and fresh towels everyday though. Breakfast service was not great, but the food and views on the 70th floor were great. Staff very junior and not at all personable, quite transactional.

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Other web-users rate our hotel

  • 5,931 reviews 9.6/10 Location
  • 7,550 reviews 8.3/10 Room
  • 6,209 reviews 8/10 Service
  • 99 reviews 6.6/10 WiFi
  • 1,827 reviews 7.3/10 Amenities
  • 1,738 reviews 8.1/10 Cleanliness
  • 1,737 reviews 7.4/10 Breakfast
  • 981 reviews 6.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.