Swissôtel The Stamford Singapore 5 stars

Customer review rating (ALL Rating) 4.6/5 15,786 reviews

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Description

Hotel extras

  • One of Southeast Asia's tallest hotels, with unrivalled views of city, Marina Bay and sea

  • Distinctive restaurants and bars, including a 2 Michelin-starred restaurant on the 70th floor

  • Directly above City Hall & Esplanade MRT stations for ease of commuting around Singapore

  • Award-winning spa, fitness centre, tennis courts and two free-form outdoor swimming pools

  • Three ballrooms and 34 meeting rooms for events of all sizes at Raffles City Convention Centre

Our accommodation(s)

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Hotel location

Swissôtel The Stamford Singapore

2 Stamford Road
178882 SINGAPORE
Singapore

GPS:1.293196, 103.852811

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,786 reviews

TripAdvisor Rating  4.3/5  12,552 reviews

Certificate of excellence 2025

Excellent in terms of location, room facility and helpful and friendly staff.

TripAdvisor rating 4.0/5

Poey Teck T TripAdvisor review

Good view from room balcony Good location for visiting to nearby attractions Friendly and helpful staffs, especially check-in staff Ms. Wan Ting

Huge hotel very centrally based

TripAdvisor rating 5.0/5

Welshrarebit26 TripAdvisor review

We stayed here twice, one night on our way to Australia and one night on our way back. Large comfortable rooms. Amazing views. Located next to/in the raffles city shopping centre. Staff seemed very friendly and helpful.

Hotel stay was very pleasant. Just that it lacks bidet for toilet use. The housekeeping staff name Leno is also very helpful an

TripAdvisor rating 5.0/5

Passport66129982843 TripAdvisor review

Hotel stay was very pleasant. Just that it lacks bidet for toilet use. The housekeeping staff name Leno is also very helpful and friendly.

Jasper’s help is so nice

TripAdvisor rating 5.0/5

Elaine S TripAdvisor review

so nice of the view and the service! Thanks for jasper’s help! I am highly recommend here for family,hope you can have a nice experience here,too

Thank you for staying at Swissotel The Stamford. We are delighted to hear that you enjoyed the beautiful views and the service during your stay. Thank you especially for recognising Jasper for his assistance — we will be sure to share your kind words with him, and he will be very pleased to know he made a positive impression. We truly appreciate your recommendation for families and your generous wishes for other guests. We look forward to welcoming you and your family back for another enjoyable experience. Warm regards, Robert Strasser Hotel Manager

Extremely poor welcome and check-in at this 5 Star Property

TripAdvisor rating 5.0/5

Peter M TripAdvisor review

Our check-in was terrible. Upon arrival the female check-in agent, Cess, did not welcome us in any way (I am a Platinum ACCOR Member) but immediately proceeded to check us in at the multi terminal desk. Her demeanour towards us was blunt and officious and she talked down to us in rapid fire quick speak which we both found very difficult to understand. We requested her to slow down her speech to us but she continued in her rapid form. Our request to inspect our allocated room prior to occupation (our normal modus operandi) was met with blunt refusal and a statement that if we did not like the room we could call down later to the front desk! The total check in process was akin to being processed for custody, photographs included and a blunt-mordant instruction to "sign here". Prior to unpacking we reflected upon the manner we were treated by Cess and decided to formally complain about our treatment to the Duty Manager. We were warmly greeted by Darren Lam, who with great compassion and respect listened to what we had to say and acknowledged our concerns. Darren asked us to wait a few minutes and upon his return he had arranged an upgrade us to a beautiful corner suite for our three day stay. Throughout our stay Darren warmly acknowledged our presence when we passed by his work area. Our 3 day night stay from then on was what we expect from a 5 Star property - brilliant in every way.

Thank you for staying at Swissotel The Stamford. Thank you for sharing your detailed feedback regarding your recent stay. I would like to begin by offering my sincere apologies for the poor welcome and check-in experience you encountered. What you described is clearly not the level of courtesy, warmth, or professionalism we expect from our team — particularly for a valued Platinum Accor member — and I am truly sorry for the frustration this caused upon your arrival. Your comments regarding the tone, pace of communication, and handling of your requests during check-in have been taken very seriously. This feedback will be addressed directly with the relevant team members to ensure that our arrival experience reflects the respect, clarity, and personalised service our guests deserve. That said, I am pleased to hear that Darren Lam was able to restore your confidence in our hotel. His compassion, attentiveness, and proactive service recovery exemplify the standards we strive to uphold, and I am glad he was able to turn the situation around by arranging an upgrade and ensuring your stay thereafter met your expectations of a 5-star property. Darren will be personally recognised for his outstanding professionalism and care. We truly appreciate you taking the time to share both the challenges and the highlights of your experience. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future for a consistently excellent stay from the very first moment. Warm regards, Robert Strasser Hotel Manager

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Other web-users rate our hotel

  • 7,435 reviews 9.7/10 Location
  • 9,160 reviews 8.4/10 Room
  • 7,926 reviews 8.1/10 Service
  • 139 reviews 6.3/10 WiFi
  • 2,342 reviews 7.6/10 Amenities
  • 2,094 reviews 8.6/10 Cleanliness
  • 1,897 reviews 7.6/10 Breakfast
  • 1,217 reviews 6.3/10 Value

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