Swissôtel The Stamford 5 stars

We spent two lovely nights here. The room was neat and clean. The little couch and table made the room feel really cosy and functional. The only complaint we have is the basin and shower area. It would be good to either have a sliding door or extend the shower screen by a bit so that water does not splatter outside the shower area easily especially when the rain shower is turned on. And the basin faucet is too close to the edge of the basin, which made it tricky not to wet the surrounding outside the basin when washing up. Overall, it was a wonderful stay! And, the check-in staff was very helpful.

Well located with plenty of food selection nearby. Good option for family trip. Room size is big enough for family of 4. Connecting with MRT, shopping mall, thus not a worry even weather is bad. 10-30minutes by car can get to most of the sightseeing points.

Very comfortable room. Service at the reception good. Great location. Best view from my balcony in level 9. Food at Clove most unsatisfactory. Poor quality and service for a five star hotel. Excellent service from the hotel Concierge who was on duty on the 28th afternoon/evening. Thank you. You helped me to select a venue for our dinner.

Booked a club room for this stay. Check-in (at level 65) was smooth and all the staff I met, including the cleaners, were very polite and welcoming. Evening cocktail spread was a little overwhelming in comparison to other similar hotels in Singapore. An incident/bad experience from the front desk staff though. Was granted late check-out at 2pm during check-in, even reconfirmed it with the club lounge staff that the late check-out was indeed in the system. At about 1pm on the day of check-out, a call came from the front desk asking when we were gonna vacate the room, in a rather rude manner. And when we responded 2pm, the staff further probed if we told anyone we were checking out late. Like...Duh?

Check in wasn’t convenient on arrival, no welcoming. Staff wasn’t very helpful and efficient when it comes to customer enquires and requests. Very disappointed with the service.