Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,502 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Room 1

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,502 reviews

Customer review rating 0.5/5

Chun J. S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret the inconvenience caused during your arrival, particularly having to return home late in the evening to retrieve the required physical identification documents. We understand that this would have been frustrating, especially when travelling with your family. For clarification, the requirement to present a valid physical identification document is in accordance with Singapore's national regulations. We would also like to highlight that this requirement is clearly stated in the reservation confirmation information provided to guests prior to arrival. While we understand your preference to use alternative forms of identification such as a driving licence or Singpass, these cannot be accepted as a substitute for the required physical identification document for hotel registration. We regret that this requirement resulted in an inconvenience to you and appreciate your understanding that our team is required to comply with the applicable regulations. Thank you once again for sharing your feedback and for choosing Mercure Singapore Bugis. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Xingdi Y. Couples - Confirmed reviews ALL

Dear Value Guest, Thank you for taking time to rate our service. We are looking forward to your next stay with us Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Taguiwalo N. G. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent four-day stay with us. We are pleased to hear that you were satisfied with your stay and appreciated our ideal location. However, we sincerely apologize that the coffee and tea supplies were not replenished during your stay. We understand that having these amenities readily available is an important part of a comfortable hotel experience. Your feedback has been shared with our Housekeeping team to reinforce the importance of checking and replenishing in-room amenities during each room servicing. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 2.5/5

Howard B. Couples - Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our convenient location and the wide variety of excellent hawker centres and restaurants in the surrounding area. We also appreciate your comments regarding the proximity to Bugis MRT and understand that the ongoing construction along the route may have affected the convenience of the journey. We are sorry to hear that you found the room size and bathroom configuration less comfortable than expected We also regret that your Accor ALL membership was not acknowledged during your arrival. We take our members' recognition seriously and will share your feedback with the Front Office team to reinforce the importance of providing a warm and personalised welcome. Thank you once again for your honest feedback. Your comments are valuable in helping us identify areas where we can improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Agustinus H. D. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your kind feedback. We are delighted to hear that you had a comfortable stay and were pleased with the good service provided by our team. Your positive comments are greatly appreciated and serve as encouragement to our colleagues to continue delivering warm and attentive hospitality. Thank you for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Other web-users rate our hotel

  • 2,734 reviews 9.7/10 Location
  • 3,069 reviews 5.8/10 Room
  • 2,358 reviews 8.3/10 Service
  • 40 reviews 8.3/10 WiFi
  • 1,644 reviews 2.9/10 Comfort
  • 1,004 reviews 7.7/10 Cleanliness
  • 837 reviews 5.9/10 Amenities
  • 690 reviews 6.9/10 Breakfast

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