Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,363 reviews

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Mercure Singapore Bugis - Image 1
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Mercure Singapore Bugis - Image 4
122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Meeting rooms with natural daylight, free WIFI, room service (7am to 9pm, last order: 830pm)

  • 5mins to Bugis MRT, close proximity to Suntec and Marina Bay Sands, 15mins walk to Orchard

  • 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,363 reviews

TripAdvisor Rating  3.8/5  1,797 reviews

Mercure need to fix their phone system

TripAdvisor rating 2.0/5

nickliveshere TripAdvisor review

This hotel never answers their phones, it's impossible to get through to anyone from outside the hotel. Speaks volumes about the hotel quality if you're unable to ever reach anyone. This is basic customer service. If you ring reception you expect they pickup anytime of the day, especially outside busy peak times (i.e middle of day or late at night). Singapore is a 24/7 destination. Tried numerous times over different time periods so cannot use excuse it was busy, and even reservations. Fix your phone system and get people to answer the phone. Had queries related to a stay which went unanswered and it was definitely the Mercure line as prompts were there when calling - but when selecting the number to dial through....no one answered. Unacceptable.

Customer review rating 3.5/5

Win L. Business - Confirmed reviews ALL

all good except small room

Customer review rating 5.0/5

Kieran A. B. Business - Confirmed reviews ALL

Nice clean rooms, beautiful hotel, amazing pool, incredible breakfast

Customer review rating 4.0/5

Simon B. Solo - Confirmed reviews ALL

This was my 2nd stay at Mercure Bugis this year. Very polite and friendly service. Hotel location is very convenient to MRT, food halls and good walk towards City Hall and beyond.

Dear Mr. B., Thank you for choosing to stay with us again and for sharing your kind feedback. We’re delighted to hear that our convenient location, clean rooms, and friendly service made your stay enjoyable. We appreciate your helpful comment regarding the shower layout. Your suggestion about repositioning the dispensers is valuable, and we will certainly review this with our team. It was a pleasure having you back, and we look forward to welcoming you again soon. If you have a moment, we would be grateful if you could share your experience on TripAdvisor:https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Sincerely, Joey Ong Duty Manager

Customer review rating 4.0/5

Nico D. Couples - Confirmed reviews ALL

Good hotel. Excellent food, but the restaurant needs a refurb. The duplex rooms are poorly laid out, and the double bed was too small.

Dear Mr. D., Thank you for staying with us and for sharing your feedback. We’re glad to hear you enjoyed our convenient location, hotel facilities, and excellent food. We appreciate your comments regarding the restaurant’s condition and the layout of our duplex rooms, as well as the bed size. Your feedback is valuable and will be shared with our team for review and future improvements. We hope to welcome you back for a more comfortable experience. If you have a moment, we would be grateful if you could share your review on TripAdvisor as well:https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Warm regards, Joey Ong Duty Manager

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Other web-users rate our hotel

  • 2,623 reviews 9.8/10 Location
  • 3,078 reviews 5.7/10 Room
  • 2,300 reviews 8.3/10 Service
  • 39 reviews 8.9/10 WiFi
  • 1,669 reviews 3.1/10 Comfort
  • 1,002 reviews 7.6/10 Cleanliness
  • 798 reviews 5.9/10 Amenities
  • 722 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.