Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,488 reviews

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Mercure Singapore Bugis - Image 1
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Mercure Singapore Bugis - Image 3
Mercure Singapore Bugis - Image 4
122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Signature Room with Twin Beds

Photo out of - Signature Room with Twin Beds

This heritage-inspired room features twin beds, free WiFi and latest LED TV. Up to 2 occupants. No rollaway bed and no baby cot allowed.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Courtyard View
See availabilities

The Loft Room features a queen bed on a mezzanine floor and comes with free WiFi and LED TV. Up to 2 adults. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

This heritage-inspired room features a king bed, plus Nespresso machine. Inclusive of access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. Extra bed or baby cot allowed upon request.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room features a queen bed on mezzanine floor and Nespresso machine. Inclusive access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 395 rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • 395 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge
  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 48 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking
Book

SONG GARDEN

Photo out of - SONG GARDEN

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

Cooking style
Chinese
Capacity
120
Accessibility
Accessible service
122 Middle Road, 188973 Singapore, Singapore
Telephone +65 6521 9299
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Digestifs

Accommodate food

  • Vegetarian menu

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

A chic centrepiece in the lobby, guests can lounge and revel in a variety of premium coffees, beers, house pours, and cocktails; alongside a delectable range of tapas.

Rise & shine with our sumptuous Breakfast Buffet served daily at our all-day dining restaurant, Royale.

A refreshing dip in the 25-metre infinity pool is the perfect way to cool down after a good workout.

A 24-hour gym fully equipped with treadmills and stationary bikes for you to enjoy an invigorating workout.

From the scenic rooftop Sky Deck to the atmospheric Straits Poolside or cosy Queen Ballroom, we have the ideal venue that speaks the specific language of your own kind of love.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,488 reviews

Customer review rating 4.5/5

Harry E. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed a comfortable stay and found our rooms clean and well maintained. It is equally pleasing to know that our friendly and helpful team contributed positively to your experience. Your kind words are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering warm and attentive hospitality. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We look forward to welcoming you back to Mercure Singapore Bugis for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

A. A. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our excellent location, with convenient access to local hawker centres, shopping malls, cafés, and other amenities. It is equally wonderful to know that you found our team accommodating and experienced our hospitality positively. We appreciate your suggestion regarding the installation of bidets in all our rooms. We understand that this is a valued bathroom amenity for many guests, and your feedback has been noted and shared with the relevant team for consideration as we continue to explore ways to enhance our guest experience. We are pleased that, aside from this suggestion, you had a great experience with us. Thank you once again for your kind feedback, and we look forward to welcoming you back to Mercure Singapore Bugis in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Charlotte B. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a great stay and enjoyed our excellent location, friendly team, and breakfast offerings. It is wonderful to know that these aspects contributed positively to your overall experience. We are, however, sorry to learn that the absence of a hairdryer and a full-length mirror made getting ready in the morning less convenient. We understand how these practical amenities can make a meaningful difference to the comfort and convenience of a stay. Your feedback has been noted and shared with the relevant team for consideration as we continue to look for ways to enhance our guests’ experience. Thank you once again for your valuable feedback. We are pleased that you otherwise had a great stay and hope to have the pleasure of welcoming you back to Mercure Singapore Bugis in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Fiza N. Q. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed our pool, tasty food, and good service. We are grateful for your positive comments and will certainly share them with our team. At the same time, we are sorry to learn that being assigned the upstairs loft bed was not a comfortable experience for you. We understand that the loft-style room configuration may not suit every guest, and we appreciate you highlighting this. Should you visit us again, we would be happy to recommend a room category that may better suit your preferences, subject to availability. We also sincerely apologise for the temporary power interruption during your stay. We understand the inconvenience this may have caused and appreciate your patience and understanding. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 1.0/5

Anna-marie C. Solo - Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not meet your expectations. We are sorry to hear that you found the room too small and that the service you received from our team came across as unfriendly. We take your comments seriously, as warm and attentive service is an important part of the experience we aim to provide. Your feedback will be shared with the relevant team for review and coaching. We also apologise for the inconvenience caused by the jacuzzi and washing machines. We understand how disappointing it can be when these facilities are unavailable, and we will highlight your feedback to our relevant departments Thank you again for bringing these matters to our attention. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable experience on your next visit. Best regards Steve Lim Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed a comfortable stay and found our rooms clean and well maintained. It is equally pleasing to know that our friendly and helpful team contributed positively to your experience. Your kind words are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering warm and attentive hospitality. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We look forward to welcoming you back to Mercure Singapore Bugis for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

A. A. Business - Confirmed reviews ALL

Really good and accommodating hotel, with great hospitality. However, it would be great if every room had a bidet. Other than that, it's a great experience to stay there.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our excellent location, with convenient access to local hawker centres, shopping malls, cafés, and other amenities. It is equally wonderful to know that you found our team accommodating and experienced our hospitality positively. We appreciate your suggestion regarding the installation of bidets in all our rooms. We understand that this is a valued bathroom amenity for many guests, and your feedback has been noted and shared with the relevant team for consideration as we continue to explore ways to enhance our guest experience. We are pleased that, aside from this suggestion, you had a great experience with us. Thank you once again for your kind feedback, and we look forward to welcoming you back to Mercure Singapore Bugis in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Charlotte B. Business - Confirmed reviews ALL

super great location, nice staff, good breakfast, but there was no hair dryer or whole-body mirror which would have made it more comfortable getting ready in the morning...

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a great stay and enjoyed our excellent location, friendly team, and breakfast offerings. It is wonderful to know that these aspects contributed positively to your overall experience. We are, however, sorry to learn that the absence of a hairdryer and a full-length mirror made getting ready in the morning less convenient. We understand how these practical amenities can make a meaningful difference to the comfort and convenience of a stay. Your feedback has been noted and shared with the relevant team for consideration as we continue to look for ways to enhance our guests’ experience. Thank you once again for your valuable feedback. We are pleased that you otherwise had a great stay and hope to have the pleasure of welcoming you back to Mercure Singapore Bugis in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Fiza N. Q. Business - Confirmed reviews ALL

Overall satisfactory. Well located. I liked the pool. Food was tasty and service was good

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed our pool, tasty food, and good service. We are grateful for your positive comments and will certainly share them with our team. At the same time, we are sorry to learn that being assigned the upstairs loft bed was not a comfortable experience for you. We understand that the loft-style room configuration may not suit every guest, and we appreciate you highlighting this. Should you visit us again, we would be happy to recommend a room category that may better suit your preferences, subject to availability. We also sincerely apologise for the temporary power interruption during your stay. We understand the inconvenience this may have caused and appreciate your patience and understanding. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 1.0/5

Anna-marie C. Solo - Confirmed reviews ALL

very small, unfriendly staff, jacuzzi broken, washing machines broken

Dear Value Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not meet your expectations. We are sorry to hear that you found the room too small and that the service you received from our team came across as unfriendly. We take your comments seriously, as warm and attentive service is an important part of the experience we aim to provide. Your feedback will be shared with the relevant team for review and coaching. We also apologise for the inconvenience caused by the jacuzzi and washing machines. We understand how disappointing it can be when these facilities are unavailable, and we will highlight your feedback to our relevant departments Thank you again for bringing these matters to our attention. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable experience on your next visit. Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Man L. Business - Confirmed reviews ALL

Please improve the pillow

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your overall experience good. At the same time, we appreciate your suggestion regarding the pillows. We understand that a comfortable pillow can make a significant difference to the quality of rest, and your feedback has been noted and shared with our Housekeeping team for consideration. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

Jan D. Couples - Confirmed reviews ALL

Quick check in and any queries we had they attended quickly to our requests. Nothing the pool tiles need repairing.

Dear Value Guest, Thank you for sharing your feedback with us. We are delighted to hear that you experienced a quick and smooth check-in and that our team was able to attend promptly to your queries and requests during your stay. We also appreciate you bringing the condition of the pool tiles to our attention. Your feedback has been shared with the relevant team for inspection and follow-up. Thank you once again for your valuable comments. We look forward to welcoming you back for another enjoyable stay. Best regards Steve Lim Front Office Manager

Customer review rating 1.5/5

Alexandre G. Business - Confirmed reviews ALL

Breakfast is nowhere near the expected level of a 4-star hotel. The condition of the room is questionable (shower water is boiling then freezing cold…tv cable does not work starting 10 pm).

Dear Value Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize that several aspects of your stay did not meet the standards you expected from a 4-star hotel. We are particularly sorry to learn of your disappointment with the breakfast experience and appreciate your honest comments regarding the quality and selection offered. We also sincerely apologise for the inconsistent shower water temperature and the issue with the TV cable service. We understand how frustrating and uncomfortable it must have been to experience water fluctuating between extremely hot and cold temperatures, as well as losing access to television services in the evening. These matters have been highlighted to our Engineering and relevant teams for investigation and follow-up. Thank you once again for bringing these concerns to our attention. We regret that your experience fell short of expectations and hope to have the opportunity to provide you with a significantly improved stay in the future. Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Mark F. A. Business - Confirmed reviews ALL

All good

Dear Value Guest, Thank you for taking the time to share your feedback with us. We look forward to welcoming you back for another enjoyable stay. Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Ye M. A. Business - Confirmed reviews ALL

Everything is fine but from my perspective jacuzzi is not working.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found everything fine and appreciated the cleanliness and tidiness of the hotel. We are, however, sorry to learn of your concern regarding the jacuzzi. We understand that this is an important facility for guests looking to relax and enjoy their stay. Your feedback has been shared with our Engineering team for review to ensure that the facility is functioning properly and available for our guests’ enjoyment. Thank you once again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Yip K. M. Business - Confirmed reviews ALL

Ideal as Clean & Comfortable with great room cleaning services. Surrounded by the best local Foodie places

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our great location and found your room clean and comfortable. It is also wonderful to know that our Housekeeping team provided you with attentive and efficient room cleaning services. Being surrounded by a wide variety of local food options is certainly one of the highlights of staying with us, and we are pleased that you had the opportunity to enjoy the vibrant neighbourhood. Your kind words are greatly appreciated and will certainly be shared with our Housekeeping team as encouragement for their continued efforts. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Jason D. Solo - Confirmed reviews ALL

Good day, staff helpful, room good but as a loft a bit tight but workable.

Dear Valued Guest, Thank you for taking the time to share your kind feedback following your recent stay with us. We are pleased to hear that you had an overall good stay and found our team helpful. It is also wonderful to know that you were comfortable with the room and found the loft layout workable, despite the more compact space. We appreciate your understanding of our unique loft-style room concept and are glad that it was able to meet your needs during your stay. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Mee K. C. Couples - Confirmed reviews ALL

Friendly staff , clean room , and great location.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed a smooth check-in experience and appreciated our friendly team, clean rooms, and convenient location. We are also pleased that you found our basement parking facilities convenient during your stay. Your kind comments are greatly appreciated and serve as wonderful encouragement to our team to continue delivering a comfortable and seamless experience for our guests. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

Marcus T. Couples - Confirmed reviews ALL

Great central location, easily accessible to the MRT and shopping areas. The room itself was a bit of a squeeze though. It's a loft-style setup with the bed essentially a mattress on the floor on the upper level, which felt a little soft for my liking. The bathroom and shower area were also on the cramped side. Overall, the location makes up for the tight room, but don't expect a lot of space.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you appreciated our excellent central location and the convenience of being within easy reach of the MRT and shopping areas. We also appreciate your honest comments regarding the compact nature of our loft-style rooms. We understand that the layout, including the mezzanine sleeping area and the more compact bathroom and shower facilities, may not provide as much space as some guests would prefer. We are sorry that the mattress firmness was also not to your personal preference. We appreciate your understanding that our loft rooms are designed around a unique and space-efficient concept, and we are pleased that our convenient location helped make your stay worthwhile. Your comments regarding the room layout and comfort have nevertheless been noted as we continue to review the guest experience. Thank you once again for choosing Mercure Singapore Bugis and for sharing your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more comfortable experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Niraj C. Families - Confirmed reviews ALL

The location of the hotel was excellent and very convenient for exploring Singapore. The facilities also looked good, especially the pool and gym, although we did not get much time to use them. What disappointed me was the hospitality. Check-in felt very transactional — we were simply given the room cards and directions, with no warm welcome or offer to assist with our luggage. I later noticed luggage trolleys and assistance being provided to other guests, so this stood out. The room itself was also quite compact for a family stay. At checkout, I had requested a small late checkout extension. Since I had booked and paid for an additional night before our actual arrival just to guarantee early room access, I was hoping there might be a little flexibility or goodwill. We were only offered an additional 30 minutes, until 12:30 PM. Overall, the hotel is very well located and the facilities are good, but the warmth, friendliness and hospitality I have experienced at other Mercure properties felt missing here. If I returned to Singapore, I would probably explore another hotel despite really liking the location.

Dear Valued Guest, Thank you for taking the time to share such detailed and constructive feedback following your recent stay with us. We are pleased to hear that you appreciated our excellent location and found our facilities, particularly the pool and gym, to be appealing. We are, however, sincerely sorry that the warmth and hospitality you experienced did not meet your expectations. We regret that your check-in felt transactional and that you were not offered assistance with your luggage. Our guests should feel genuinely welcomed from the moment they arrive, and we understand how seeing other guests receive assistance afterwards may have made the experience feel even more disappointing. Your comments have been shared with our Front Office team as a reminder of the importance of being attentive to individual guest needs and providing a warm and personalised welcome. We also appreciate your feedback regarding the compact room size, particularly when travelling as a family. We understand that space can be an important consideration, and we regret that the room did not provide the level of comfort you were hoping for. Regarding your late check-out request, we understand your perspective, particularly as you had made arrangements and paid for an additional night in advance to secure early access to the room. While late check-out remains subject to availability and operational requirements, we regret that the flexibility offered on this occasion did not meet your expectations. We are particularly disappointed to hear that our hospitality did not reflect the experience you have enjoyed at other Mercure properties. Your feedback regarding warmth, friendliness, and personalised service is important to us, and we will use it as an opportunity to further reinforce these standards with our team. Thank you once again for sharing your honest feedback. We hope that, should you consider staying with us again in the future, we will have the opportunity to provide the welcoming and hospitable experience you rightly expect from Mercure. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Muhammad E. Business - Confirmed reviews ALL

All good

Dear Valued Guest, Thank you for taking the time to share your kind feedback following your recent stay with us. We are delighted to hear that you found your stay comfortable and appreciated our strategic and convenient location. It is wonderful to know that everything was to your satisfaction. Your positive feedback is greatly appreciated and serves as encouragement to our team to continue delivering a comfortable and enjoyable experience for our guests. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Michael S. N. Solo - Confirmed reviews ALL

Last Saturday, 29 Aug 2026, I found myself unexpectedly locked out of my home at 1AM. The main door was fully secured from the inside, and with no way to enter, I needed a place to stay for the night. I was tired, sleepy, and it wasn’t safe to remain outside until morning. I first tried calling Mercure and Novotel at Stevens, but no one answered. I then contacted Mercure ICON Singapore City Centre, but they were fully booked. As my final attempt, I called Mercure Singapore Bugis, and thankfully, after a few rings, the receptionist, Ms. N., answered. She informed me that a Superior King room was still available and shared the rate clearly. I immediately confirmed the booking and travelled all the way from the northern part of Singapore to the city. Check‑in was smooth and comforting. I provided my ACCOR+ Explorer membership, and Ms. N. graciously extended a late checkout until 1330hrs. That gesture alone made a stressful night feel manageable. Sleeping in any ACCOR hotel, whether Fairmont, Pullman, Sofitel, or the warm and reliable Mercure, Novotel, or Ibis, always feels like coming home. The bed was comfortable, the pillows perfect, and despite it being a last‑minute booking, the room had everything I needed to rest well and prepare for the next morning. I am genuinely grateful that ACCOR has such dependable hotels in Singapore. On nights like this, your hotel chains truly feel heaven‑sent.

Dear Valued Guest, Thank you for taking the time to share such a heartfelt and wonderful review following your unexpected stay with us. We are truly grateful that you chose Mercure Singapore Bugis during what must have been a very stressful and exhausting night. We are especially pleased to know that Ms. Avigail N. was able to assist you promptly, provide clear information regarding the available room and rate, and make your arrival as smooth and reassuring as possible. We will certainly share your kind recognition with her. It is also wonderful to hear that the late check-out extended to you helped make a difficult situation a little more manageable. We are delighted that you were able to enjoy a comfortable night's rest, with our bed, pillows, and room amenities providing everything you needed to recharge for the following morning. Your kind words about Accor's hotels in Singapore are particularly meaningful to us. Knowing that our properties can provide a sense of comfort and familiarity when you need it most is one of the greatest compliments we can receive. Thank you once again for your continued support of Accor and for sharing this memorable experience with us. We are very pleased that Mercure Singapore Bugis was able to be your home away from home when you needed it most. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We look forward to welcoming you back to Mercure Singapore Bugis again, hopefully under much happier circumstances next time. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 1.0/5

Kris R. Business - Confirmed reviews ALL

no loft rooms for me

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to hear that the loft-style room did not suit your preferences. We understand that having the sleeping area on the mezzanine level means having to use the stairs each time you need to access the bathroom, which may not be convenient, particularly for guests who prefer a single-level room. We appreciate you sharing your preference clearly, and we have taken note of your feedback regarding the loft rooms. We regret that the room upgrade did not enhance your stay as intended. Thank you once again for choosing Mercure Singapore Bugis. We hope to have the opportunity to welcome you back and provide you with a room configuration more suited to your preferences. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Yee H. Q. Solo - Confirmed reviews ALL

Have a great time staying there as usual. The room was upgraded to executive room with spacious bedrooms and lounge room. The room is clean and the infinity pool was great. The ambiance is good and I like reception area.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had another great experience at Mercure Singapore Bugis and that you enjoyed your upgraded Executive Room, with its spacious bedroom and lounge area. It is wonderful to know that you found the room clean and comfortable and enjoyed our infinity pool and the overall ambience of the hotel. We are also pleased that you liked our reception area and appreciated the friendly service provided by our team. As a returning guest, your continued support means a great deal to us, and we are truly grateful for your kind recommendation. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for your continued support and for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Kah S. W. Families - Confirmed reviews ALL

Hotel was generally clean and comfortable. Check in and check out process very seamless. Very centralized location and walking distance to multiple MRT stations. Some staffs were also very professional and friendly, greeting us when we meet/see each other around the hotel proximity

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you found the hotel clean and comfortable, and that you enjoyed a seamless check-in and check-out experience. It is also wonderful to know that you appreciated our central location and the convenience of having multiple MRT stations within walking distance. We are especially pleased that you noticed the professionalism and friendliness of our team members, and that their warm greetings added a welcoming touch to your stay. Your kind recognition is greatly appreciated and will certainly be shared with our team. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Other web-users rate our hotel

  • 2,743 reviews 9.7/10 Location
  • 3,069 reviews 5.8/10 Room
  • 2,364 reviews 8.3/10 Service
  • 40 reviews 8.3/10 WiFi
  • 1,641 reviews 3/10 Comfort
  • 1,004 reviews 7.7/10 Cleanliness
  • 847 reviews 5.9/10 Amenities
  • 686 reviews 6.9/10 Breakfast

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