Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,475 reviews

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Mercure Singapore Bugis - Image 1
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122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,475 reviews

Customer review rating 1.5/5

Laura B. Families - Confirmed reviews ALL

I am so disappointed with Accor and this hotel. What should’ve have been a relaxing and enjoyable stay was stressful and uncomfortable because there was a points dispute between Accor and the hotel that they were then chasing me for. This started prior to our stay when the hotel asked me for pre-payment. I obliged but then they proceeded to ask for more money. I gave 2 x different credit cards that they did not accept and in hindsight I’m glad they didn’t because they would’ve just charged me money and then I’d be dealing with it after my stay. Accor membership is a joke. The whole program may as well be disbanded as there’s very little benefits

Customer review rating 2.0/5

Tri B. S. Business - Confirmed reviews ALL

For my side, I stayed at Mercure Singapore Bugis during a business trip, so all accommodation arrangements were handled by the company. Maybe the room I stayed in was one of the cheapest options, so this is just my honest experience during the stay. My first impression was that the room was quite small. In addition, the receptionist gave me the wrong bed type, even though my booking details clearly mentioned a preference for a single bed. The solution offered was that I could change the room/bed type the next day, not immediately, and there was no complimentary gesture or compensation for the inconvenience caused by the hotel side. The second issue happened when I changed rooms. The new room had an unpleasant smell coming from the toilet, which honestly made me feel sick. I even had to spray my own perfume to reduce the smell. The room was also a connected room, so sometimes I could hear noise from the neighboring room. Sorry for sharing the real experience honestly, but aside from those issues, everything else was okay — just ordinary, nothing particularly special.

Dear Mr B. Thank you for taking the time to share your feedback. We are regret that your stay experience with us was not a positive one. We apologized for not able to accede your request for a single bed due to unforeseen circumstances and we are very grateful for your kind understanding. Also kindly accept our sincere apologies for the unpleasant smell from the toilet and we had thus addressed the issue with our relevant department. Mr B., we truly appreciate your valuable feedback and we hope to have the opportunity to welcome you back again for a much-improved experience. Best regards Steve Lim Front Office Manager

Customer review rating 4.5/5

Olivia J. S. Couples - Confirmed reviews ALL

I'd recommend this hotel as a great base from which to explore Singapore! It's in a brilliant location with plenty of food options nearby. All members of staff I encountered were friendly and helpful throughout our visit. For the price I paid, this hotel was great. The outdoor pool offers a nice spot to relax after sightseeing. Some aspects of the hotel do appear to be a little dated or in need of TLC, but overall it was clean and fairly well maintained. I did love the loft style room with stairs leading up to a tatami-like bed/matress, but that's simply my own personal preference.

Dear Ms Olivia, Thank you for the lovely review of our hotel! We are glad that you had enjoyed your stay and also like our location. We noted on the lapses in some areas and had shared with our relevant departments for implement corrective measures. We are looking forward to your visit. And till we meet again next time, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 3.5/5

Katerina P. D. G. Solo - Confirmed reviews ALL

Overall it was a good stay. Location was great. The hotel needs to replenish their towels- the ones they have are frayed and obviously have seen better days. Also, might be good to install a bidet if the toilet is separate from the shower room.

Dear Ms Katerina, Thank you for taking time to rate our service and share your feedback with us. We are glad that you had enjoyed your stay and also like our location. We noted on the lapses and had shared with our relevant departments for implement corrective measures. Lastly, we hope to have the opportunity to welcome you back again for a much-improved experience. Best regards Steve Lim Front Office Manager

Customer review rating 2.0/5

Wei J. S. Couples - Confirmed reviews ALL

Perhaps due to the weather, the room is filled with moisture smell. Quite unpleasant despite staying for 6hrs. Also request for a small cake to celebrate birthday (actual day) but was missed out. (Understand such request not mandatory).

Dear Mr S., Thank you for taking the time to share your feedback. We apologized for the negative experience you had encountered in your room and shared with our relevant department to take corrective measure. We are also regret that your request for birthday cake was not met. and rest assured that we are taking steps to rectify and improve on this lapse. Lastly, we hope to have the opportunity to welcome you back again for a much-improved experience. Best regards Steve Lim Front Office Manager

Other web-users rate our hotel

  • 2,705 reviews 9.8/10 Location
  • 3,099 reviews 5.9/10 Room
  • 2,320 reviews 8.2/10 Service
  • 45 reviews 8.9/10 WiFi
  • 1,675 reviews 3/10 Comfort
  • 994 reviews 7.7/10 Cleanliness
  • 834 reviews 6.1/10 Amenities
  • 725 reviews 6.7/10 Breakfast

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