Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,472 reviews

Best price
guarantee
Mercure Singapore Bugis - Image 1
Mercure Singapore Bugis - Image 2
Mercure Singapore Bugis - Image 3
Mercure Singapore Bugis - Image 4
122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,472 reviews

Customer review rating 5.0/5

Armando J. O. Families - Confirmed reviews ALL

We enjoyed our stay in Mercure Singapore Bugis, the hotel is strategically located for food establishments, churches, train stations and tourist spots. The staff especially in charge of the maintenance particularly for rooms 1425 and 1311 is well appreciated.

Dear Mr. O., Thank you for your kind review. We’re delighted to hear that you and your family enjoyed your stay with us and found our location convenient for exploring nearby food establishments, churches, train stations, and tourist attractions. We’re also very pleased to know that our team was able to assist you during your stay in rooms 1425 and 1311. Your appreciation will certainly be shared with the team. If you would be willing, we would be most grateful if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travelers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for choosing to stay with us, and we hope to welcome you and your family back to Mercure Singapore Bugis in the future. Warm regards, Joey Ong Duty Manager

Customer review rating 2.0/5

Simon L. Solo - Confirmed reviews ALL

Dear Mercure Bugis Management, I am writing to express my deep disappointment with my most recent stay at your hotel. As someone who has chosen Mercure Bugis many times in the past, this experience fell well below the standard I have come to expect. From the moment I arrived, the reception staff were noticeably abrupt and disengaged. There was no acknowledgment of my Accor Platinum status, which is unusual and disheartening given the level of loyalty I have shown to the brand. Recognition of status is not simply a formality—it reflects the value placed on returning guests, and its absence was felt immediately. The issues continued beyond reception. The bar staff on the ground floor were equally disappointing. When I returned for a second drink, the staff member could not remember my room number, despite there being very few customers at the time. This lack of attention and basic service awareness was surprising and frustrating. At breakfast on Level 3, the staff did not direct me to the Privilege Lounge. The only reason I knew where to go was because I have stayed before. For a guest with Platinum status, this lack of guidance and recognition was again unacceptable. More concerning was the handling of the deposit. The amount held on my credit card was significantly higher than the total cost of my stay. This unnecessarily large pre-authorisation caused inconvenience, as it blocked funds well beyond what was required. Overall, the combination of unwelcoming service, lack of recognition, and poor handling of the deposit has left me questioning whether the hotel still upholds the standards that once made it a reliable choice. I hope you will review these issues seriously so that future guests do not encounter the same experience.

Dear Dr. L., Thank you for taking the time to share your detailed feedback. First and foremost, please accept our sincere apologies for the experience you encountered during your recent stay. As a valued Accor Platinum member and a returning guest to Mercure Singapore Bugis, it is certainly disappointing to learn that we did not deliver the level of recognition and service you rightfully expected. We regret that your arrival experience felt abrupt and that your Platinum status was not properly acknowledged. Your loyalty to Accor and to our hotel is very important to us, and we apologise that this was not reflected in the service you received. Your feedback has been shared with our Front Office team to reinforce the importance of recognising our valued members and ensuring a warm and engaging welcome. We are also sorry to hear about the experience at the bar and the lack of guidance provided at breakfast regarding the Privilege Lounge. This is certainly not the level of attentiveness we aim to provide, and we will address this with the respective teams to ensure better awareness and service for our loyal guests. Regarding the deposit, please allow us to clarify that the pre-authorisation amount placed at check-in is a standard procedure to cover the room charges and incidental expenses during the stay. The amount will be automatically released by the bank after check-out if unused; however, we apologise for the inconvenience caused should it have appeared higher than expected. We truly appreciate your candid feedback, as it helps us identify areas that require improvement. Your comments have been shared with the relevant department heads for review, and we will continue working to ensure a more attentive and welcoming experience for our guests. Thank you once again for your continued support of Accor, and we hope to have the opportunity to welcome you back and restore your confidence in our service. Warm regards, Joey Ong Duty Manager

Customer review rating 4.0/5

Glen M. Couples - Confirmed reviews ALL

Hotel is in a central location, close to the MRT & a great little Hawker centre! Staff were friendly & attentive. We stayed in a loft room for 5 nights. The room itself was clean & tidy, although the bathroom & shower were quite small/ cramped & the mattress was on the floor. Which could be a bit of a problem for some. All in all, we had a great 5 nights!

Dear Mr. M., Thank you for your kind feedback. We’re delighted to hear that you enjoyed our central location, with easy access to the MRT and nearby hawker centres, and that our team was friendly and attentive during your stay. We’re also pleased to know that you had an overall great 5-night stay and found the loft room clean and comfortable. At the same time, we appreciate your comments regarding the bathroom space and mattress setup, and we will take your feedback into consideration as we continue to improve our guest experience. We would be very grateful if you could also share your experience on TripAdvisor, as your review would help other travellers learn more about their stay with us.Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again, and we look forward to welcoming you back in the future. Warm regards, Joey Ong Duty Manager

Customer review rating 5.0/5

Tori A. Solo - Confirmed reviews ALL

Hotel was very well located to the MRT line. Staff very friendly and polite. Hotel was very clean.

Dear Ms. A., hank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location near the MRT, as well as the cleanliness of the hotel and the friendly service from our team. It’s especially wonderful to know that our front desk colleague Angela made you feel recognised and cared for during your stay. We truly appreciate your support and would be grateful if you could share your experience on TripAdvisor as well, as it helps other travellers learn more about our hotel.Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again, and we hope to welcome you back to Mercure Singapore Bugis in the near future. Warm regards, Joey Ong Duty Manager

Customer review rating 5.0/5

Yunike Friends - Confirmed reviews ALL

Mercure Bugis is conveniently located near two MRT stations — Bugis MRT (direct green line from Changi Airport) and Bras Basah MRT (same yellow line as Stadium / National Stadium, for concerts) — plus several bus stops nearby. So going anywhere is easy. It’s also within walking distance to Bugis Market, Bugis+, Bugis Junction, OG Albert, and Sim Lim Square (where you can find 3 Meals A Day / Auntie Mandy), along with plenty of food centers around the area. The location is simply GREAT for exploring and shopping. The staff are friendly and very helpful. We were assisted by Ms. Joey Ong at reception — the check-in and check-out process was smooth and swift, and to our surprise we even got upgraded to a loft room. Wow, that made us so happy!!! This experience definitely convinced me to sign up for All Accor+ after this. Love. Love. Love.

Dear Ms. Yunike, Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed our convenient location and found it easy to explore the city with the nearby MRT stations, shopping areas, and dining options. It’s especially rewarding to know that our team made a positive impression during your stay and that your check-in experience was smooth and pleasant. We’re glad the loft room upgrade added an extra touch to your visit and made the stay even more memorable.We’re also thrilled to hear that your experience encouraged you to sign up for ALL Accor+. If you would be willing, we would be most grateful if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travelers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for your support, and we look forward to welcoming you back for many more enjoyable stays in the future. Warm regards, Joey Ong Duty Manager

Other web-users rate our hotel

  • 2,669 reviews 9.8/10 Location
  • 3,106 reviews 5.8/10 Room
  • 2,356 reviews 8.4/10 Service
  • 43 reviews 8.4/10 WiFi
  • 1,682 reviews 3.1/10 Comfort
  • 1,026 reviews 7.7/10 Cleanliness
  • 728 reviews 7/10 Breakfast
  • 593 reviews 6.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore