Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.2/5 2,831 reviews

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Mercure Singapore Bugis - Image 1
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122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Meeting rooms with natural daylight, free WIFI, room service (7am to 9pm, last order: 830pm)

  • 5mins to Bugis MRT, close proximity to Suntec and Marina Bay Sands, 15mins walk to Orchard

  • 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,831 reviews

TripAdvisor Rating  4.0/5  1,610 reviews

Good location but there are issues

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The hotel in many ways is great. The location is very good for me and what I like in Singapore as I frequent Fort Canning Park and have a lot of business within 10 minutes of the hotel. The rooms are fine and larger than some other hotels in Singapore. There is self-service laundry on site that is reasonably priced. In many ways, I really like it. However, I don't think I will stay again for the following reasons. First, this is the worst gym I have ever experienced in Singapore, including at hotels with much lower price points. I know the gym can't be expanded, but there is a lot of space on the same floor outdoors near the pool. I know of multiple hotels in Singapore, including one exactly a block away, that have a gym AND additional equipment outdoors. Mercure could easily do this and it would make a world of difference. The gym right now is poor by any standards, and embarrassing in Singapore where most hotels have amazing gyms. I have even stayed in hotels in Singapore with "Express" in the name that have far superior gyms. Surely a hotel of this calibre should have better facilities. Second, the hotel still looks great, but there are some issues with maintenance, which is also unusual in Singapore. The USB charger near my bed didn't work, plastic pieces from the railing were falling off the curtains in my room, the toilet paper dispenser fell off the wall onto the floor because it was loose, the sink drain plug in my room didn't work and was missing the handle, etc. There were quite a few things that needed a little bit of care. Last, the lounge is extremely confusing. There is no staff inside, but on some nights someone would come in to check guest room numbers and occasionally provide some service. Considering you have to use your room card to get in, not sure I understand the purpose of checking rooms. But the real issue is with the service. Because there is no one in there, no one is clearing plates. The first night I was in there, guests were piling plates on the desk near the door. It was a mess. And on other nights when the staff did pop in slightly more frequently, it still isn't often enough to clear plates promptly and there is no tray or anything set up for guests to put them on when finished. It was really awkward, especially considering the size of the tables. You run out of space VERY quickly. In addition to the service, the lounge offering is also the worst I have seen in Singapore. There are three things on offer nightly and even on my short stay, they started to repeat. There was no salad or vegetables, no cheese plate, no fruit. It was three chaffing dishes that usually had no rhyme or reason to be served together. I am usually extremely flexible on lounge food offerings and will take whatever is served because to me it is a free dinner. This is one of the very rare times when I had to go outside for dinner while staying at a hotel with a lounge. I typically don't name other hotels, but since it is in the same family, Mercure on Stevens has a gym that is 4-5 times the size of the gym at this location and the lounge is a world apart as well. I don't want it to sound like it is a terrible experience to stay here. In many ways, it is quite pleasant as I said about the location and rooms other than some maintenance issues. If you don't use the gym or lounge, it is a decent hotel. But both of those things are important to me and there are a lot of better options in Singapore. Therefore, it is not for me.

Dear Tyler N., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denise Ulep

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We weren’t happy that the check-in offer of an “upgrade” to a Loft Room was made to us. As a couple in our mid 70’s getting up in the middle of the night to go to the toilet becomes a fall risk if we have to get out of a loft bed and go down and up stairs. This is in sensitive on your part. We would have accepted a King bed corner room if one had been offered so settled for no “upgrade” at all and had a standard pokey room. One more thing - the Royalty Restaurant for breakfast is just too cold! Try it at 20C instead of 16 or less. We had to put on an extra layer to sit there and eat. I doubt that we will return.

Dear John P., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denise Ulep

Well located,

Customer review rating 4.5/5

Peter Friends - Confirmed reviews ALL

Excellent breakfast, nice bar but rooms a little small

Dear Peter D., Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are committed to enhancing our services based on your comments. We hope to welcome you back in one of our more spacious Loft Rooms or Superior Rooms on your next visit. We look forward to the opportunity to host you again soon and provide you with an exceptional experience. Sincerely, Denise Ulep

good location

Customer review rating 3.5/5

Jacky S. Business - Confirmed reviews ALL

Just the shower is too small , Not suitable for FAT people to use it.. thanks

Dear Ming Biao S., Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are committed to improving our services based on your comments. We look forward to the opportunity to welcome you back to our hotel very soon and provide you with an exceptional experience. Sincerely, Denise Ulep

Alertness on customer’s member status

Customer review rating 3.5/5

T. T. S. Business - Confirmed reviews ALL

Understand unavailability of upgrade, need to remind for amenities

Dear t. s. Danny T., Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are committed to improving our services based on your comments. We look forward to the opportunity to welcome you back to our hotel very soon and provide you with an exceptional experience. Sincerely, Denise Ulep

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Other web-users rate our hotel

  • 1,477 reviews 9.8/10 Location
  • 1,835 reviews 5.5/10 Room
  • 1,385 reviews 8.3/10 Service
  • 30 reviews 8/10 WiFi
  • 997 reviews 3.1/10 Comfort
  • 602 reviews 7.4/10 Cleanliness
  • 443 reviews 6/10 Amenities
  • 431 reviews 6.4/10 Breakfast

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