Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,509 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,509 reviews

Customer review rating 4.0/5

Nevada C. H. Couples - Confirmed reviews ALL

Enjoyed upgrade and the bed was soft and liked sleeping on the floor. Self service laundry was good after being caught is rain storm. Clean and friendly staff

Dear Ms h.. Thank you for taking the time to share your recent experience at Mercure Singapore Bugis. We are delighted to hear that you enjoyed your stay and that our team’s efforts contributed to making it a memorable one. Your kind words are a wonderful encouragement to us, and I will be sure to pass your compliments on to the team. Feedback like yours motivates us to continue striving for excellence. If you would be willing, we would be most grateful if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travelers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Sincerely, Joey Ong Duty Manager

Customer review rating 4.5/5

Kim M. A. Families - Confirmed reviews ALL

Clean, comfortable and the staff were fabulous. Will definitely stay again

Dear Ms. A., Thank you for taking the time to share your recent experience at Mercure Singapore Bugis. We are delighted to hear that you enjoyed your stay and that our team’s efforts contributed to making it a memorable one. Your kind words are a wonderful encouragement to us, and I will be sure to pass your compliments on to the team. Feedback like yours motivates us to continue striving for excellence. If you would be willing, we would be most grateful if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travelers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Sincerely, Joey Ong Duty Manager

Customer review rating 0.5/5

Dr P. M. Business - Confirmed reviews ALL

Amazing staff, especially at reception, and good facilities. But after multiple requests for an invoice (which my employer requires), nothing but silence, hence this attempt to reach the management.

Dear Dr. M., Thank you for your kind words about our reception team and facilities — we truly appreciate it. Please accept our apologies for the delay in responding to your invoice request. We have now sent the invoice to your email address on file. Should you require any further clarification or additional documentation, please do not hesitate to let us know. Thank you for your patience, and we look forward to welcoming you back again. Warm regards, Joey Ong Duty Manager

Customer review rating 4.5/5

Shihta C. Solo - Confirmed reviews ALL

Great location with friendly and professional staff

Dear Mr. C., Thank you for taking the time to share your recent experience at Mercure Singapore Bugis. We are delighted to hear that you enjoyed your stay and that our team’s efforts contributed to making it a memorable one. Your kind words are a wonderful encouragement to us, and I will be sure to pass your compliments on to our Front Office Manager, Mr. Steve Lim. Feedback like yours motivates us to continue striving for excellence. If you would be willing, we would be most grateful if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travelers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Sincerely, Joey Ong Duty Manager

Customer review rating 3.5/5

Hoang M. L. Business - Confirmed reviews ALL

i dont like being temporarily overcharged. My room is ~$1.6K but was overcharged $2K from the beginning then return the balance after check out. No Trust?

Dear Mr. L., Thank you for sharing your feedback. We’re sorry to hear that the pre-authorization process caused concern during your stay. Kindly allow us to clarify that the higher amount reflected at check-in was a temporary pre-authorization hold to cover incidental charges, which is a standard hotel practice. The unused balance is automatically released after check-out in accordance with banking procedures. We understand how this may feel uncomfortable, and we appreciate your feedback. We will continue to communicate this process more clearly at check-in to avoid any misunderstanding. Thank you for staying with us, and we hope to welcome you again. Warm regards, Joey Ong Duty Manager

Other web-users rate our hotel

  • 2,693 reviews 9.8/10 Location
  • 3,134 reviews 5.8/10 Room
  • 2,356 reviews 8.3/10 Service
  • 43 reviews 8.5/10 WiFi
  • 1,697 reviews 3.1/10 Comfort
  • 1,025 reviews 7.8/10 Cleanliness
  • 734 reviews 7.1/10 Breakfast
  • 591 reviews 6.8/10 Food

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