Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,446 reviews

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Mercure Singapore Bugis - Image 1
Mercure Singapore Bugis - Image 2
Mercure Singapore Bugis - Image 3
Mercure Singapore Bugis - Image 4
122 Middle Road, 188973 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Signature Room with Twin Beds

Photo out of - Signature Room with Twin Beds

This heritage-inspired room features twin beds, free WiFi and latest LED TV. Up to 2 occupants. No rollaway bed and no baby cot allowed.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Courtyard View
See availabilities

The Loft Room features a queen bed on a mezzanine floor and comes with free WiFi and LED TV. Up to 2 adults. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

This heritage-inspired room features a king bed, plus Nespresso machine. Inclusive of access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. Extra bed or baby cot allowed upon request.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room features a queen bed on mezzanine floor and Nespresso machine. Inclusive access to Privilege Lounge with complimentary all-day refreshments and evening cocktails. No children allowed at the lounge. No rollaway bed allowed. Baby cot allowed.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Telephone
Fax +65 6822 8901
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 395 rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • 395 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge
  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 48 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking
Book

SONG GARDEN

Photo out of - SONG GARDEN

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

Cooking style
Chinese
Capacity
120
Accessibility
Accessible service
122 Middle Road, 188973 Singapore, Singapore
Telephone +65 6521 9299
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Digestifs

Accommodate food

  • Vegetarian menu

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

A chic centrepiece in the lobby, guests can lounge and revel in a variety of premium coffees, beers, house pours, and cocktails; alongside a delectable range of tapas.

Rise & shine with our sumptuous Breakfast Buffet served daily at our all-day dining restaurant, Royale.

A refreshing dip in the 25-metre infinity pool is the perfect way to cool down after a good workout.

A 24-hour gym fully equipped with treadmills and stationary bikes for you to enjoy an invigorating workout.

From the scenic rooftop Sky Deck to the atmospheric Straits Poolside or cosy Queen Ballroom, we have the ideal venue that speaks the specific language of your own kind of love.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,446 reviews

Customer review rating 5.0/5

Saule S. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful and detailed review. We are delighted to hear that you had such an enjoyable stay at Mercure Singapore Bugis and found our hotel to offer excellent service and value for money. It is especially rewarding to know that our team took good care of you throughout your stay. We are pleased that you enjoyed our breakfast selection, particularly the noodle and egg stations, as well as the excellent service from our Lobby Bar team. Your special compliments on the cocktails and our Club Sandwich are truly appreciated and will certainly be shared with our Food & Beverage colleagues. We are also glad that you enjoyed your Executive Loft room and found it clean and well maintained. Your positive feedback is a wonderful encouragement to our entire team. Thank you once again for your recommendation. We look forward to welcoming you back to Mercure Singapore Bugis for another memorable stay! Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html   Best regards Steve Lim Front Office Manager

Customer review rating 3.5/5

Willy H. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your experience with us. We are sorry to hear that the check-in process caused disappointment, particularly as you had previously made reservations for your wife through the ALL Accor app without encountering similar difficulties in other property. We would like to take this opportunity to clarify the ALL Accor membership requirements. While the ALL Accor platform does allow members to make reservations on behalf of other individuals, membership privileges and Member Rates are personal and non-transferable. Under Accor's ALL Accor Programme Terms and Conditions, the member must present their membership card at check-in to enjoy the applicable benefits. Furthermore, an eligible stay for earning points and status nights requires the member who made the reservation to be personally present at the hotel staying the night. As such, when a reservation is made under your name using a Member Rate or is linked to membership privileges, the registered member is required to be present for verification. This requirement also supports the hotel's guest verification, privacy and security procedures. We regret any inconvenience caused when we were unable to proceed with your wife's check-in in your absence without any indication of their details. We understand that your previous experiences at other Accor properties may have given you a different impression of how such bookings are handled. However, different experiences do not change the programme's membership requirements, and we appreciate the opportunity to clarify this for you and other travellers. For further reference, you may review the official ALL Accor Programme Terms and Conditions. Thank you for your understanding. We hope this clarification helps avoid similar misunderstandings in future and that we may have the opportunity to welcome you personally on your next visit. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Gulrez T. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our hotel's convenient location and appreciated the facilities available. However, we sincerely apologise for the inconvenience caused by the inconsistent Wi-Fi connectivity and slow internet speed in your room on Level 14. We understand how important reliable internet access is to our guests, whether for work or personal use. We also appreciate you highlighting that the connectivity appeared better in the common areas, as this information may help our team narrow down the issue. Your feedback will be shared with our IT and Engineering teams for further investigation and assessment of the Wi-Fi coverage and connectivity on the affected floor. Thank you once again for bringing this matter to our attention. We hope to have another opportunity to welcome you back and provide you with a more seamless and comfortable experience at Mercure Singapore Bugis. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

Kleddao L. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mercure Singapore Bugis. We are delighted to know that you found our team helpful and welcoming. Your kind comments are greatly appreciated and will be shared with our Heartists as encouragement. However, we sincerely apologise for the noise disturbance from outside your room, which may have affected your comfort. We also appreciate your feedback regarding the variety of our food offerings. Your comments will be shared with the relevant teams for their review and consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you back for a more comfortable and enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

S K. M. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay with us. We are delighted to hear that you had a memorable holiday in Singapore and enjoyed your stay at Mercure Singapore Bugis. It is especially rewarding to know that you appreciated our convenient location, the courteous service provided by our team, and the daily housekeeping service. Your kind recognition is a great encouragement to our Heartists, and we will be pleased to share your compliments with the team. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis as your home away from home during your visit. We look forward to welcoming you back for another memorable experience in Singapore. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you for your wonderful and detailed review. We are delighted to hear that you had such an enjoyable stay at Mercure Singapore Bugis and found our hotel to offer excellent service and value for money. It is especially rewarding to know that our team took good care of you throughout your stay. We are pleased that you enjoyed our breakfast selection, particularly the noodle and egg stations, as well as the excellent service from our Lobby Bar team. Your special compliments on the cocktails and our Club Sandwich are truly appreciated and will certainly be shared with our Food & Beverage colleagues. We are also glad that you enjoyed your Executive Loft room and found it clean and well maintained. Your positive feedback is a wonderful encouragement to our entire team. Thank you once again for your recommendation. We look forward to welcoming you back to Mercure Singapore Bugis for another memorable stay! Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html   Best regards Steve Lim Front Office Manager

Customer review rating 3.5/5

Willy H. Families - Confirmed reviews ALL

i was unable to travel with my wife and upon chek in, the recepetion staff informed that if i a not present, i cannot use my booking for someone else. however, i was under the impression that is possible to book rooms fot others via the accor apps. i was not aware of this specific policy at mercure hotel. i would like to advise to other travelers to take note od the policies at the particular mercure location. perviously, my wife stayed at a different hotel, also bookes through my accor apps without any issues. the only difference wa that she did not recieve any member benefit.

Dear Valued Guest, Thank you for sharing your experience with us. We are sorry to hear that the check-in process caused disappointment, particularly as you had previously made reservations for your wife through the ALL Accor app without encountering similar difficulties in other property. We would like to take this opportunity to clarify the ALL Accor membership requirements. While the ALL Accor platform does allow members to make reservations on behalf of other individuals, membership privileges and Member Rates are personal and non-transferable. Under Accor's ALL Accor Programme Terms and Conditions, the member must present their membership card at check-in to enjoy the applicable benefits. Furthermore, an eligible stay for earning points and status nights requires the member who made the reservation to be personally present at the hotel staying the night. As such, when a reservation is made under your name using a Member Rate or is linked to membership privileges, the registered member is required to be present for verification. This requirement also supports the hotel's guest verification, privacy and security procedures. We regret any inconvenience caused when we were unable to proceed with your wife's check-in in your absence without any indication of their details. We understand that your previous experiences at other Accor properties may have given you a different impression of how such bookings are handled. However, different experiences do not change the programme's membership requirements, and we appreciate the opportunity to clarify this for you and other travellers. For further reference, you may review the official ALL Accor Programme Terms and Conditions. Thank you for your understanding. We hope this clarification helps avoid similar misunderstandings in future and that we may have the opportunity to welcome you personally on your next visit. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Gulrez T. Business - Confirmed reviews ALL

Good hotel with nice facilities. However the Wifi needs to be looked at. It was miserably slow and kept drpping off on L14 where my room was. It was ok in the common areas, so maybe its just the rooms or just that specific floor/room

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our hotel's convenient location and appreciated the facilities available. However, we sincerely apologise for the inconvenience caused by the inconsistent Wi-Fi connectivity and slow internet speed in your room on Level 14. We understand how important reliable internet access is to our guests, whether for work or personal use. We also appreciate you highlighting that the connectivity appeared better in the common areas, as this information may help our team narrow down the issue. Your feedback will be shared with our IT and Engineering teams for further investigation and assessment of the Wi-Fi coverage and connectivity on the affected floor. Thank you once again for bringing this matter to our attention. We hope to have another opportunity to welcome you back and provide you with a more seamless and comfortable experience at Mercure Singapore Bugis. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

Kleddao L. Business - Confirmed reviews ALL

Staffs are really helpful

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mercure Singapore Bugis. We are delighted to know that you found our team helpful and welcoming. Your kind comments are greatly appreciated and will be shared with our Heartists as encouragement. However, we sincerely apologise for the noise disturbance from outside your room, which may have affected your comfort. We also appreciate your feedback regarding the variety of our food offerings. Your comments will be shared with the relevant teams for their review and consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you back for a more comfortable and enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

S K. M. Solo - Confirmed reviews ALL

I had a wonderful holiday in Singapore and I stayed in Singapore Mercure Bugis hotel.

Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay with us. We are delighted to hear that you had a memorable holiday in Singapore and enjoyed your stay at Mercure Singapore Bugis. It is especially rewarding to know that you appreciated our convenient location, the courteous service provided by our team, and the daily housekeeping service. Your kind recognition is a great encouragement to our Heartists, and we will be pleased to share your compliments with the team. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis as your home away from home during your visit. We look forward to welcoming you back for another memorable experience in Singapore. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 3.5/5

Sui W. K. Solo - Confirmed reviews ALL

The housekeeping could have improved. The 'make up room' was turned on in the morning and by the time i returned in the late afternoon, the room was still not yet attended to.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies for the delay in servicing your room. We understand your disappointment, especially when you had activated the "Make Up Room" indicator in the morning and expected your room to be attended to by the time you returned in the late afternoon. This is certainly not the level of service we strive to provide. We regret the inconvenience caused and will share your feedback with our Housekeeping team for their review and attention, particularly regarding the timely monitoring and servicing of rooms with active housekeeping requests. Thank you for bringing this matter to our attention. Your feedback helps us identify areas where we can improve our service delivery. We hope to have another opportunity to welcome you back and provide you with a more seamless and pleasant experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 5.0/5

Ian Q. Couples - Confirmed reviews ALL

Great rooms

Dear Valued Guest, Thank you for sharing your kind feedback following your recent stay with us. We are delighted to hear that you enjoyed our well-located hotel and found the rooms to your liking. It is always encouraging to know that our guests have had a pleasant and comfortable experience. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 2.5/5

Merran P. Couples - Confirmed reviews ALL

The room 1019 was horrible, without a proper bathroom. There was no privacy and it was hard to go into the shower, you had to get dried and dressed in the main room. I was shocked that Mercure had such bad rooms, it felt more like a youth hostel. The beds were really comfortable and towels nice. We have stayed here twice before in normal rooms, but this room was below Mercure standard.

Dear Valued Guest, Thank you for choosing Mercure Singapore Bugis again and for taking the time to share your feedback. We are truly sorry to learn that your experience in Room 1019 fell short of your expectations, especially considering that you had previously enjoyed two stays with us. We sincerely apologise for the inconvenience and discomfort caused by the bathroom layout and lack of privacy. We understand your concerns regarding the shower access and the need to return to the main room to dry off and get dressed. We appreciate that this arrangement may not be suitable for every guest, particularly those who value a more private and conventional bathroom setup. Our room categories feature different layouts and designs, and we regret if the room description and arrangement were not sufficiently clear when you made your reservation. Your comments regarding Room 1019 will be shared with our management team for review. For future visits, we would be happy to assist with recommending a room category that better suits your preferences. On a positive note, we are pleased to know that you found the beds comfortable and the towels pleasant. We hope these aspects of your stay provided some comfort despite the disappointment. Thank you once again for your honest feedback. We sincerely hope to have the opportunity to restore your confidence in Mercure Singapore Bugis and welcome you back to a more enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Siong C. L. M. Y. Couples - Confirmed reviews ALL

Well manner, helpful & knowledgeable frontline staffs at check in counter. Room was well mantain and extremely clean. Breakfast was good. Well located and assessible to public transport conveniently, food places are plenty.

Dear Valued Guest, Thank you for taking the time to share such wonderful feedback following your recent stay with us. We are delighted to hear that you had an enjoyable experience and appreciated the warm, helpful, and knowledgeable service provided by our Front Office team. It is equally rewarding to know that you found your room exceptionally clean and well maintained, enjoyed our breakfast selection, and appreciated our convenient location with easy access to public transportation and the many nearby dining options. Your kind recognition means a great deal to our Heartists, and we will certainly share your compliments with the respective teams as encouragement to continue delivering genuine hospitality and service excellence. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another memorable stay on your next visit to Singapore. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Benjamin C. J. Couples - Confirmed reviews ALL

Front Desk Staff have excellent Customer Service skills. Sally Ong, Buffet Worker, was outstanding and also has excellent Customer Service Skills. Guest Room Attendant, WEILI, did an excellent job keeping our room clean. Kenny from the Front Desk and the young lady on duty was very helpful in getting us transportation to the airport upon our check-out.

Dear Valued Guest, Thank you for taking the time to share such wonderful feedback following your recent stay at Mercure Singapore Bugis. We are truly delighted to hear that you were impressed by the excellent customer service provided by our team. It is especially rewarding to receive your personal recognition of Sally Ong for her outstanding service at the buffet, as well as Weili for maintaining the cleanliness of your room. We are also pleased to know that Kenny and our Front Desk colleague were helpful in arranging your airport transportation upon departure. Your kind words will certainly be shared with Sally, Weili, Kenny, and the respective teams. Recognition like yours means a great deal to our Heartists and serves as wonderful encouragement to continue delivering genuine hospitality and memorable guest experiences. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you once again for choosing Mercure Singapore Bugis. We look forward to welcoming you back on your next visit to Singapore. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

Alessandra N. J. R. Business - Confirmed reviews ALL

Staff were helpful and the room was comfortable, also really appreciated the breakfast buffet

Dear Valued Guest, Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, found your room comfortable, and appreciated the helpful service provided by our team. It is also lovely to know that you enjoyed our breakfast buffet. Your kind words are a great encouragement to our Heartists, and we will certainly share your compliments with the respective teams. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Thank you for choosing Mercure Singapore Bugis. We look forward to welcoming you back for another enjoyable and memorable stay on your next visit to Singapore. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

Terry P. Solo - Confirmed reviews ALL

nice room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Chee W. C. Business - Confirmed reviews ALL

Variety of breakfast option, internet speed can be improved and bidet in toilet will be a llus

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed the variety of options available at our breakfast buffet and had an overall comfortable stay. We also appreciate your suggestions regarding the internet speed and the installation of bidets in our bathrooms. We understand the importance of reliable internet connectivity, particularly for guests who may need to stay connected for work or personal purposes. We also recognise that having a bidet would be a welcomed convenience for many guests. Please be assured that your feedback will be shared with our management team for review and consideration as we continuously look for ways to enhance our facilities and overall guest experience. Thank you for choosing Mercure Singapore Bugis. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 1.0/5

Yuan L. L. Couples - Confirmed reviews ALL

Small room, the bed was dented, soundproof was extremely bad until can hear the noise from next door in the midnight.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mercure Singapore Bugis. We sincerely apologise that your experience did not meet your expectations. We are sorry to hear that you found the room small and the bed uncomfortable due to the dented mattress. We also regret the disturbance caused by noise from the neighbouring room during the night, which may have affected your rest and overall comfort. Please be assured that your comments regarding the mattress condition and sound insulation will be shared with our Housekeeping and Engineering teams for further review and attention. We understand how important a comfortable and peaceful environment is, and we regret that we fell short on this occasion. We appreciate your feedback as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with a more comfortable and pleasant experience in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.0/5

Michael Z. Business - Confirmed reviews ALL

I stayed here for a business trip. 9 nights in total. The signature room is very compact and there isn't a lot of space to unpack your suitcase. The suitcase has to go under the bed as there is limited space otherwise. There were only 4 hangers for shirts and the rack was placed very low. Due to the safe being place just underneath the shirts couldn't hang freely.In general the room was otherwise clean, the bed comfortable and the amenities of the hotel good. I also appreciated the downtown location in Bugis.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your business stay with us. We are pleased to hear that you found your room clean, enjoyed the comfortable bed, and appreciated the hotel's facilities and convenient location in the Bugis area. We are glad that these aspects contributed positively to your stay. At the same time, we appreciate your constructive comments regarding the room's storage space and wardrobe arrangement. We understand that having sufficient space to unpack and organise personal belongings is particularly important during an extended stay. We regret that the limited space for luggage, the number of hangers provided, and the positioning of the hanging rack caused some inconvenience. Your feedback will be shared with our management team for consideration as we continue reviewing ways to improve room functionality and guest comfort. Thank you once again for highlighting both the positive aspects and areas where we can do better. Your feedback is valuable to us, and we hope to have another opportunity to welcome you back for a more comfortable and convenient stay at Mercure Singapore Bugis. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 2.5/5

Momme L. Business - Confirmed reviews ALL

Terribly small gym, small room and limited breakfast options

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mercure Singapore Bugis. We are sorry to learn that certain aspects of your stay did not fully meet your expectations. We understand your concerns regarding the size of our fitness centre, the compactness of our guest rooms and the limited variety of breakfast options. Our hotel features a range of room categories with different layouts and sizes, and we appreciate that room space is an important consideration for our guests. We also value your comments regarding our gym facilities and breakfast selection, and will share them with the respective teams and management for review. Your feedback is important to us as we continuously strive to enhance our facilities and overall guest experience. We hope to have another opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Customer review rating 4.5/5

Shiela C. Families - Confirmed reviews ALL

The hotel staff, esp Angela, are kind and helpful. The room is clean but a bit small especially when traveling with kids. The hotel service and facilities are great. The hotel location is also good - very close to bugis+ and Albert Hawker Center. Buffet breakfast was also good.

Dear Value Guest, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay at Mercure Singapore Bugis and appreciated our friendly service, facilities, and convenient location near Bugis+ and Albert Hawker Centre. We are especially pleased to know that Angela made a positive impression with her kindness and helpfulness. Your recognition will certainly be shared with her as a great encouragement. It is also lovely to hear that you found your room clean and enjoyed our buffet breakfast. Thank you once again for choosing Mercure Singapore Bugis. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Customer review rating 2.0/5

Paras P. Solo - Confirmed reviews ALL

Poor a/c took 3 hours to cool room down. Even then wasn’t as cold as I zwouldnliek. The lobby was really cold so it’s possible to do but you don’t have it in the rooms. Rooms weren’t soundproofed properly so you can hear people outside as they walk around and upstairs too

Dear Value Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that the air-conditioning in your room did not provide the level of comfort you expected. We understand how frustrating it must have been to wait several hours for the room to cool down, only to find that the temperature was still not satisfactory. We also apologise for the noise disturbances caused by sounds from the corridors and neighbouring floors. We recognise that a comfortable room temperature and a peaceful sleeping environment are essential for a pleasant stay. Please be assured that your comments regarding the air-conditioning performance will be highlighted to our Engineering team for inspection. Thank you again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to provide you with a more comfortable and restful experience on a future visit. Best regards Steve Lim Front Office Manager

Customer review rating 4.0/5

Cher M. T. Couples - Confirmed reviews ALL

Upgraded to the executive loft room. I had previously stayed at the loft room on business which worked, but as a couple the loft arrangement does not work as the power outlets are only available on one side of the bed, and with one side of the bed being wedged against wall it makes getting in and out a bit awkward. That said cannot fault the location and generally the service.

Dear Value Guest, Thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards Steve Lim Front Office Manager

Customer review rating 4.5/5

Novena B. Families - Confirmed reviews ALL

This time I traveled with my parents and sister. I would like my parents to enjoy the comfortable bed when I had my business trips to Singapore and usually would stay in this hotel.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. It is truly heartwarming to know that, after staying with us regularly during your business trips to Singapore, you chose Mercure Singapore Bugis once again for a special family trip with your parents and sister. We are especially pleased to hear that you wanted your parents to enjoy the comfortable beds and that you found your stay comfortable and our location convenient. Your continued trust and support mean a great deal to us, and we are delighted that Mercure Singapore Bugis could be part of your family trip. We hope your parents and sister had a memorable time in Singapore, and we look forward to welcoming you and your family back again on your next visit. If you have a moment, we would be truly grateful if you could share your positive experience with us on Tripadvisor. Your review would mean a great deal to our team and would also help other travellers when considering their stay with us. https://www.tripadvisor.com/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Other web-users rate our hotel

  • 2,672 reviews 9.7/10 Location
  • 2,983 reviews 6/10 Room
  • 2,310 reviews 8.3/10 Service
  • 41 reviews 7.8/10 WiFi
  • 1,583 reviews 3.2/10 Comfort
  • 986 reviews 8/10 Cleanliness
  • 825 reviews 5.9/10 Amenities
  • 667 reviews 7.2/10 Breakfast

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