Pullman Singapore Hill Street 5 stars

Customer review rating (ALL Rating) 4.6/5 3,907 reviews

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Pullman Singapore Hill Street - Image 1
Pullman Singapore Hill Street - Image 2
Pullman Singapore Hill Street - Image 3
Pullman Singapore Hill Street - Image 4
1 HILL STREET, 179949 SINGAPORE, Singapore

Description

Hotel extras

  • Central location beside City Hall Station, with easy access to the Central Business District

  • Innovative and progressive Food & Beverage concept and offerings at El Chido, Madison's & MOGA

  • Award-winning luxury rooftop bar - El Chido - which overlooks the iconic Marina Bay

  • Smart designed rooms with enhanced room amenities, certified by Global Sustainability Standard

  • A design masterpiece by award winning DP Architects

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room, 2 single beds, rain shower

Photo out of - Deluxe Room, 2 single beds, rain shower

Tastefully furnished Deluxe room with 2 single beds and a folding bed armchair, Floor to ceiling windows, Bathroom with rain shower, Work area, aromatic coffee from Nespresso capsules or premium tea, C.O Bigelow bathroom amenities and free WiFi

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Tastefully furnished Deluxe room with king bed and a folding bed armchair, Floor to ceiling windows with bay view, rain shower, Work area, aromatic coffee from Nespresso capsules or premium tea, C.O Bigelow bathroom amenities and free WiFi

  • Views:

    Bay view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Iron
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

High floor Executive room with king bed and a folding bed armchair, Floor to ceiling windows, Rain shower, Work area, Nespresso coffee capsules or premium tea, C.O. Bigelow bathroom amenities, Lounge access with club benefits and free WiFi

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Iron
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

High floor Executive room with 2 single beds and a folding bed armchair, Floor to ceiling windows, Rain shower, Work area, Nespresso coffee capsules or premium tea, C.O. Bigelow bathroom amenities, Lounge access with club benefits and free WiFi

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Iron
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

High floor Executive room with king bed and a folding bed armchair, Floor to ceiling windows, bay view, Rain shower, Work area, Nespresso coffee capsules or premium tea, C.O. Bigelow bathroom amenities, Lounge access with club benefits and free WiFi

  • Views:

    Bay view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Iron
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Iron
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Iron
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Studio Suite with king bed, Floor to ceiling windows, Separate bathtub, rain shower, Nespresso coffee capsules or premium tea, C.O. Bigelow bathroom amenities, Lounge access with club benefits and free WiFi

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Singapore Hill Street

1 HILL STREET
179949 SINGAPORE
Singapore

GPS:1.29415, 103.85051

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 350 rooms
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 92 connecting rooms
  • 350 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Pets

Pets not allowed

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

Outdoor unheated pool

  • Outside
  • On site

Power Fitness

  • On site
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.2 ft

  • Parking pricing: 4.19 € 6 SGD Per hour

Services & equipment

  • Electric car recharging units 3,7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking
Book

MOGA

Photo out of - MOGA

A modern Japanese Izakaya that serves craft cocktails and inventive sharing plates in a speakeasy setting.

Cooking style
Japanese
Capacity
90
Accessibility
Accessible service
179949 Singapore, Singapore
Telephone +65 6019 7888
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Light menu
  • Vegetarian menu

A modern Japanese Izakaya that serves craft cocktails and inventive sharing plates in a speakeasy setting.

Book

The ultimate rooftop bar experience awaits at El Chido, where fun and energy are the name of the game, and every day is a fiesta.

Book

El Chido

Photo out of - El Chido

Ultimate rooftop bar experience, with drinks by the pool, gorgeous views, and a lively Mexican Vibe.

Bar Type
POOL BAR
Accessibility
Accessible service
Telephone +65 6019 7888
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Ultimate rooftop bar experience, with drinks by the pool, gorgeous views, and a lively Mexican Vibe.

Madison's serves a modern, energetic breakfast with international-inspired flavours and local favourites like Nasi Lemak, Laksa, Mee Soto, Hong Kong-style noodles, plus stacked Pancakes and Waffles to kickstart your amazing mornings.

Enjoy a dip in the cool water, recline on comfortable lounge chairs and catch up on some reading while enjoying a gentle breeze.

Oculus

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,907 reviews

Customer review rating 5.0/5

Vincenzo L. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Raeleen A. S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Erik T. M. K. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Benjamin R. L. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Dennis B. E. S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Andrea G. H. Business - Confirmed reviews ALL

Beautiful round areas. Breakfast was wonderful. Many things to choose from the beds were soft and comfortable.It was very accommodating

Customer review rating 5.0/5

Vincenzo L. Couples - Confirmed reviews ALL

Nice room and facilities including great experience in executive lounge. Fantastic helpful staff…!!!!

Customer review rating 5.0/5

Raeleen A. S. Couples - Confirmed reviews ALL

I love this hotel. Friendly staff, great style great pools

Customer review rating 5.0/5

Erik T. M. K. Couples - Confirmed reviews ALL

Perfect located and a very comfortable stay. Good hotel and friendly staff.

Customer review rating 4.5/5

Benjamin R. L. Couples - Confirmed reviews ALL

Great stay. Close to everything and executive lounge was nice.

Customer review rating 4.5/5

Dennis B. E. S. Couples - Confirmed reviews ALL

Amazing experience no complaints

Customer review rating 5.0/5

Mageswari S. Families - Confirmed reviews ALL

Relaxing and easy access to good food and shopping

Customer review rating 4.5/5

Camilla D. A. B. Solo - Confirmed reviews ALL

As a solo traveler I appreciated the quiet location of the room which was well appointed, with a wonderful shower and the bed very extremely comfortable.

Customer review rating 4.5/5

Christophe M. Business - Confirmed reviews ALL

I used to stay in that hotel while staying in Singapore and one more time I really enjoyed it. The stay started poorly with the wrong accommodation (noisy room) but the team moved me to another room that completely changed my stay. I enjoyed the location (close from everything) and the benefits provided as Platinums member. Breakfast is great…better at 1st floor than lounge one but 5 to 7.00pm provided there is great. Food provided at 1st floor is now a bit too high in terms of price

Customer review rating 4.0/5

Melina J. D. Couples - Confirmed reviews ALL

Centrally located hotel, in close walking distance to MRT and Singaporean delights. Staff are wonderfully attentive and lovely.

Customer review rating 3.0/5

Cameron R. Families - Confirmed reviews ALL

Perfectly fine stay but this is definitely not a five star property.

Customer review rating 4.0/5

Jamie T. R. Solo - Confirmed reviews ALL

The room was lovely, spacious and clean. Every staff member I interacted with was wonderful and polite

Customer review rating 5.0/5

Nigel P. R. Couples - Confirmed reviews ALL

The staff at Pullman Hill Street made us very welcome during our stay. As it was our 37th wedding anniversary they went to exceptional lengths to make our stay memorable.

Customer review rating 5.0/5

Joanne M. K. Solo - Confirmed reviews ALL

Beautiful well located hotel with excellent amenities and service which made my stay most comfortable. From my pre-arrival, communication was helpful, and I took the hotel limousine service from Changi airport to the hotel, which was greatly appreciated after a delayed flight with a late arrival. Reception staff made me feel welcome and were most helpful. My room was so comfortable and very clean and well maintained, with excellent environmental initiatives. Housekeeping staff do an excellent job. The fitness and pool amenities are excellent, not to mention the very comfortable Executive Lounge and the superb staff there. It was a welcoming and lovely retreat. Maddison’s staff were also very attentive and the food and beverages offerings were excellent. The chef and staff do a great job with fresh and delicious offerings. Management do an exceptional job keeping this hotel running smoothly and efficiently, whilst maintaining a good balance between friendly, helpful but with a highly professional approach. I very much look forward to staying at The Pullman on Hill Street for my next visit to Singapore.

Customer review rating 1.5/5

Sungwoo K. Business - Confirmed reviews ALL

Overall, I was very disappointed with my stay at Pullman Singapore Hill Street. For a hotel that positions itself as a five-star property, the experience fell well below my expectations. I honestly regret spending this much money on this hotel. 1. Inconvenient Lobby Location and Rude Check-in Experience First of all, I found it inconvenient that the hotel lobby was located on the third floor. While this may be part of the hotel's design, it was certainly not the most convenient arrangement for guests arriving with luggage. What made my first impression even worse was the attitude of the staff member who handled my check-in late at night. I had just arrived in Singapore and went straight to the hotel. Since I was unfamiliar with the area and simply wanted to buy some drinking water, I politely asked whether there was a convenience store nearby. The staff member responded in a dismissive and almost condescending manner, essentially saying, "You can walk in any direction and find one within two minutes." That may have been factually correct, but the tone and attitude were completely unnecessary. A simple, friendly response such as "There are several convenience stores nearby, just around the corner" would have been perfectly sufficient. I was a guest who had just arrived in a foreign country, not someone asking a ridiculous question. The way the staff member responded made me feel unwelcome from the very beginning. I would appreciate it if hotel management could check who was responsible for my check-in and review the interaction. I believe this is a basic hospitality issue that should be addressed at a five-star hotel. 2. No Complimentary Drinking Water I was genuinely surprised that there was no complimentary bottled water provided in the room. I understand that some hotels have sustainability policies, but there should at least be a convenient and clearly communicated alternative for guests. Throughout my stay, I repeatedly had to go outside to purchase drinking water from convenience stores. For a hotel in this price range, this was disappointing and unnecessarily inconvenient. 3. Poorly Maintained and Questionable Lobby Decorations On the ground floor, there is a train-themed decorative installation with luggage and suitcases displayed along the wall. While I understand the concept, the decorations appeared dusty and poorly maintained. Some elements even looked as though they were not properly secured. Rather than adding to the atmosphere, the installation gave me the impression that it had not been properly looked after. I honestly questioned why such decorations were necessary if they were not going to be maintained to a high standard. 4. Unnecessarily Inconvenient Entrance Arrangement Another frustrating aspect was the building's entrance arrangement. There are two entrances on the ground floor: one primarily for hotel guests and another connected to the restaurant. Ironically, the restaurant-side entrance is located along the main road and is much more convenient to access. However, this entrance closes late at night, around 11 p.m. or midnight, meaning that guests returning late have to walk around the building to reach the hotel entrance. I found this arrangement unnecessarily inconvenient. Why not allow hotel guests to use both entrances, especially when one is clearly more accessible? The overall layout and access restrictions seemed poorly thought out from a guest's perspective. 5. Air Conditioning That Keeps Turning Off One of the most annoying issues was the air conditioning. For some reason, the air conditioning repeatedly turned off when I left the room, even for a short period. I am not sure whether this was caused by a motion sensor, an energy-saving system, or the room's key-card mechanism. However, I wanted my room to remain cool while I was briefly away. Singapore is hot and humid, and having to return to a warm room and wait for it to cool down again was extremely frustrating. I understand the importance of energy efficiency, but guests should have reasonable control over their room temperature, particularly at a premium hotel. 6. Poor Value for Money and Overall Disappointment Ultimately, my biggest disappointment was the overall value for money. I chose this hotel largely because I am an ALL Accor member and wanted to stay within the Accor hotel network. However, after this experience, I genuinely questioned why I had paid so much to stay here. The inconvenient layout, disappointing service, lack of basic amenities, poorly maintained decorations, and frustrating air-conditioning system all contributed to an experience that simply did not feel worthy of a five-star hotel. Looking back, I would much rather have paid a little more to stay at another five-star property in Singapore. I did not expect perfection, but I certainly expected a much higher standard of hospitality, comfort, and convenience at this price point. Unfortunately, this stay left me feeling that my money had been wasted. I hope the management takes this feedback seriously, particularly regarding the check-in staff's attitude and the overall guest experience. As an ALL Accor member, I expected much better.

Customer review rating 3.0/5

K. C. D. C. K. C. Couples - Confirmed reviews ALL

We checked into Pullman Hill Street on 20 Oct 2026 till 22 Oct 2026. We booked using the ALL Accor membership on a StayPlus program, so it was one paying night stay followed by a complimentary night stay. We appreciated that we were upgraded to the Executive level and room type and also managed to be granted early check in. Prior to checking in, when we booked through the Accor membership website, and selected Pullman Hill Street, we opted for the half-board, during our period of stay, which we presume would cover 2 nights; i.e. half-board for the night of 20 and 21 Oct 2026. Add-on offer, why is StayPlus excluded from the benefit : When we checked in, we were told that the Half-Board add-on that we paid was for the paying night only, and complimentary night does not come with or allowed to add on Half-Board program. As mentioned above, we thought we pay for 2 nights of half boarding for our 2 nights of stay, logically speaking. The Front Desk check-in staff conveniently deflected the issues with "you have to check with Accor..." Our reasoning is, why would payable add-on benefits be excluded on "free days". Next, how could guest who books for a through vacation stay, only book 1 day for half board on a 2 day stay ? Also, I don't think deflecting the clarification to Accor in France (with different time zone) was an appropriate respond. Nonetheless, we were allowed to have the second day of half board free, which we appreciated it every much. However, for Accor or Pullman, the offering and wording of half-board must be reviewed to avoid customer's confusion. Service Menu at Madison's : On Day one evening, we proceeded for Dinner at Madison's . We were given a small white piece of menu to select our choice. The white menu was different from the regular menu. We selected and food was service. On Day two evening, again we proceeded for Dinner at the Madison's, this time we were given a Green menu that had extended choices and a bigger piece of menu offering compared to the white menu given the day before. We asked the staff why the difference (compared to white menu). His answer floored us, "The white paper menu was for Lunch half-board only". But we were offered and served to us on Day 1 dinner using a lunch menu!!! Why this service level? It's confusing to say the least! IT system : On Day 2, when we went for breakfast at the Madison's , the attending manager mentioned that "their system shows our half board does not include breakfast..". Now, after yesterday's IT issue, this cannot be more annoying. However, after much clarification, that our half-board is a Breakfast with either a 2 course Lunch or Dinner, were we allowed in. This is certainly something that either Accor or Pullman should look into in terms of IT interface to whats offered and for the Restaurant . Thanks Nonetheless, we had a great staycation at the Pullman and the service level, less the above bumps, were excellent. D. C.

Customer review rating 5.0/5

Keith S. Families - Confirmed reviews ALL

Good value good food and good facilities with very good staff.

Customer review rating 4.5/5

Joel W. L. Solo - Confirmed reviews ALL

I stayed at the Pullman Singapore Hill Street for several days for a short solo get away to Singapore. I had stayed at this hotel a couple of years ago for work and it had left a good impression from my previous stay. This hotel is perfectly placed in the middle of the Singapore downtown. It is perfectly located next to major shopping centres and the City Hall MRT station, making it easy to get anywhere. The hotel is excellent. Rooms are clean and well maintained. The pool and fitness areas are excellent. All the staff were friendly and extremely happy to help. The valet and porters at the main entrance are a major highlight - always happy and welcoming, with lots of lovely tips on how to get around. Breakfast was good, although it can get a little busy at times. I would happily stay at the Pullman Singapore Hill Street again.

Customer review rating 5.0/5

Tony S. Couples - Confirmed reviews ALL

My platinum member give me free lounge acess with good benefit

Other web-users rate our hotel

  • 1,916 reviews 9.8/10 Location
  • 2,229 reviews 7.8/10 Room
  • 2,462 reviews 8.6/10 Service
  • 17 reviews 7.5/10 WiFi
  • 977 reviews 8.3/10 Amenities
  • 898 reviews 9.4/10 Vibe
  • 820 reviews 7.8/10 Breakfast
  • 696 reviews 8.5/10 Cleanliness

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