Dear Rabinder S., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location, comfortable accommodation, and facilities. However, we sincerely regret that your arrival experience and certain aspects of our breakfast offerings fell short of your expectations. Firstly, please accept our apologies for the delay in having your room ready, which resulted in you receiving access only at approximately 3:40 PM. We understand how disappointing this must have been, particularly after your journey, and appreciate that a smooth and timely check-in is an important part of a welcoming hotel experience. We are equally concerned to learn that you did not feel appropriately recognised as a valued ALL Platinum member upon arrival. Your continued loyalty is greatly appreciated, and our colleagues should have acknowledged your membership status and extended a more personalised welcome. While we are pleased that a complimentary upgrade to our Studio Suite was subsequently arranged that evening for your stay in recognition of your loyalty and for the inconvenience caused upon check in. We understand that recognition goes beyond the benefits extended, and that thoughtful communication is equally important in making our valued members feel appreciated. Regarding breakfast, we sincerely apologise for the limited selection of vegetarian and eggless options. We recognise the importance of accommodating different dietary preferences and are particularly disappointed that, despite your request and the assurance provided by our team, the matter was not satisfactorily addressed. Your feedback has been shared with our Culinary and Food & Beverage leadership teams to review the available selection and reinforce the importance of following through on guest requests. On a positive note, we are delighted that you enjoyed your accommodation, the cleanliness of our hotel, our swimming pool, and your lunch experience. We are especially grateful for your kind recognition of Ryan, whose accountability and dedication made a positive impression during your stay. Your compliments will certainly be shared with him and his department leadership. Please be assured that your feedback regarding arrival efficiency, loyalty recognition, communication of membership benefits, and dietary requirements has been highlighted to our respective teams for review and improvement. Thank you once again for your valuable feedback and for your continued loyalty to Accor. We sincerely hope to have the pleasure of welcoming you back to Pullman Singapore Hill Street, where we look forward to providing a smoother arrival and a more personalised experience that reflects the appreciation you deserve as an ALL Platinum member. Warm regards, Farah Dinah Guest Experience & Quality Manager

Dear John R. P., Thank you for sharing such wonderful feedback following your recent stay with us! We are absolutely delighted to know that your experience at Pullman Singapore Hill Street was nothing short of exceptional. It is truly heartwarming to hear that you enjoyed our convenient location, beautifully appointed guestrooms and, most importantly, the warm hospitality extended by our Heartists. We are especially thrilled to receive perfect ratings across every aspect of your stay, from your arrival and check-in experience to your accommodation, cleanliness, breakfast selection, our team and departure. What a fantastic compliment to our entire team! Rest assured, your lovely compliments will be shared with our Heartists, who will undoubtedly be encouraged to know that their dedication and efforts made such a positive impression. Thank you once again for choosing Pullman Singapore Hill Street. We look forward to welcoming you back for another exceptional stay, complete with comfortable rooms, delightful breakfasts and plenty more memorable moments in the heart of Singapore! 😊 Cheers, Mazen Abilmona General Manager

Dear Stephen J. H., Thank you for taking the time to share your lovely feedback with us! While we are sorry to learn that your travel plans were unexpectedly disrupted by a cancelled flight, we are delighted that this unforeseen change brought you to Pullman Singapore Hill Street, even if only for a brief visit. It is wonderful to know that your last-minute stay turned out to be a pleasant one. We are especially thrilled to receive your perfect 100/100 ratings for your booking experience, arrival, accommodation, cleanliness, our team and departure. Knowing that our Heartists were able to provide a warm welcome and a comfortable experience during an unexpected stopover is truly rewarding, and we will be delighted to share your kind recognition with them. At the same time, we appreciate your feedback regarding the availability of drinking water in your guestroom. We would like to share that, as part of our commitment to sustainability, our guestrooms are equipped with drinking water taps, allowing guests to enjoy filtered drinking water conveniently while reducing the use of single-use plastic bottles. We apologise if this feature was not clearly communicated during your stay and appreciate the opportunity to highlight it for your future visits. Although your time with us was short, we are pleased that we could provide a comfortable place for you to rest and recharge before continuing your journey. Thank you once again for choosing Pullman Singapore Hill Street. We hope your onward travels went smoothly, and we look forward to welcoming you back under happier travel circumstances, perhaps next time for a longer stay with more opportunities to discover our dining experiences, rooftop pools and everything our hotel has to offer! 😊 Cheers, Mazen Abilmona General Manager

Dear Wai L. C., Thank you for taking the time to share your feedback following your recent stay with us at Pullman Singapore Hill Street! We are delighted to know that you enjoyed a comfortable and pleasant stay, particularly appreciating the cleanliness of our accommodation and our convenient location near the Formula 1 circuit. It is wonderful to hear that our hotel served as an ideal base for you to soak up the excitement of the Singapore Grand Prix while enjoying a relaxing retreat in the heart of the city. We are especially pleased to receive your excellent ratings of 90/100 for both your arrival and departure experiences. Knowing that our Heartists helped ensure a smooth beginning and end to your stay is truly encouraging, and we will be delighted to share your positive feedback with our team. At the same time, we sincerely appreciate your constructive feedback regarding the WiFi connection speed. We understand how important fast and reliable connectivity is, whether for staying connected with loved ones, planning your adventures or simply unwinding after an exciting day. Please be assured that your observations will be shared with our IT team for further review as we continue working towards enhancing our guests' overall experience. Thank you once again for choosing Pullman Singapore Hill Street during such an exciting time in Singapore. We hope you enjoyed the thrilling atmosphere of the Formula 1 weekend, and we look forward to welcoming you back for another memorable stay, complete with warm hospitality, exceptional comfort and an even smoother connection to everything that matters! 🏎️✨ Warm regards, Mazen Abilmona General Manager

Dear Fei R., Thank you for sharing such wonderful feedback! We are absolutely delighted to know that you had a comfortable and pleasant stay with us at Pullman Singapore Hill Street. Receiving perfect 100/100 ratings across every aspect of your experience is truly rewarding, and we could not be happier to know that everything, from your arrival and accommodation to our dining offerings, facilities and services, contributed to such a memorable visit. Your generous recognition is a wonderful encouragement to our Heartists, who strive to create exceptional experiences for every guest. We are especially thrilled to hear your lovely compliments about Hari, our porter! It is heartwarming to know that his welcoming nature and attentiveness made such a positive impression on you. A warm welcome can make all the difference, and we are fortunate to have Heartists like Hari who bring genuine care and hospitality to every interaction. Rest assured, your kind words will be personally shared with him and the team, and we are certain they will bring a big smile to his face! 😊 Thank you once again for choosing Pullman Singapore Hill Street and for your fantastic recommendation. We look forward to welcoming you back for another delightful stay, complete with familiar smiles, warm hospitality and, of course, another cheerful welcome from Hari! Cheers, Mazen Abilmona General Manager

Dear Eric S. P. N., Thank you for taking the time to share your wonderful feedback! We are delighted to have had the pleasure of welcoming you as one of our valued ALL Platinum members, and we sincerely appreciate your continued loyalty and support. It is heartwarming to know that our convenient location suited your travel needs perfectly and that you enjoyed the comfort of our accommodation, complemented by the friendly and professional service of our Heartists. We are especially pleased to receive perfect 100/100 ratings for your booking experience, arrival and departure, along with your generous 10/10 recommendation. Knowing that our team contributed positively to your stay is truly rewarding, and we will be delighted to share your kind recognition with them. At the same time, we appreciate your candid observation regarding the size of your guestroom. We understand that room spaciousness plays an important role in overall comfort, particularly when compared with accommodation you may be accustomed to. While our guestrooms have been thoughtfully designed to maximise comfort and functionality, we recognise that individual preferences may vary, and we appreciate you sharing your perspective with us. Thank you once again for choosing Pullman Singapore Hill Street and for your wonderful recommendation. We look forward to welcoming you back for another memorable stay, filled with warm hospitality, restful moments and perhaps an opportunity to explore one of our more spacious room categories for an even more comfortable experience! 😊 Warm regards, Mazen Abilmona General Manager

Dear Alexander C. M., Thank you for sharing your wonderful feedback! We are delighted to have had the pleasure of welcoming you as one of our valued ALL Platinum members, and we sincerely appreciate your continued loyalty and support. It is truly heartwarming to know that you had such an enjoyable stay with us and particularly appreciated our convenient location, impressive facilities and diverse dining offerings. We are especially pleased that our two swimming pools, restaurants and bars contributed to making your experience a memorable one. Your kind recognition of our hotel as a well-managed property is particularly meaningful to us, as it reflects the dedication and passion our Heartists put into creating exceptional guest experiences. At the same time, we appreciate your ratings and feedback regarding your arrival experience, accommodation and our sustainability efforts. While we are delighted that your overall stay was an excellent one, we recognise that there is always room to elevate the finer details of our guest experience. Your feedback serves as valuable encouragement for us to continue refining our services and facilities. Thank you once again for choosing Pullman Singapore Hill Street and for your generous recommendation. We look forward to welcoming you back for another fantastic stay, filled with refreshing poolside moments, delightful culinary experiences and the warm hospitality that makes every visit special! 😊 Warm regards, Mazen Abilmona General Manager

Dear Sten A. H. G., Thank you for taking the time to share your lovely feedback with us! We are delighted to know that your short stopover at Pullman Singapore Hill Street was a pleasant and comfortable one. We are especially pleased that you found your room spacious and comfortable, with everything functioning well throughout your stay. After all, even a one-night stopover deserves a relaxing and hassle-free experience! We are also delighted to receive your excellent rating for our Heartists and a perfect 100/100 for your departure experience. Knowing that our team helped make your visit a smooth and enjoyable one is truly encouraging, and we will certainly share your kind recognition with them. We also appreciate your candid feedback regarding our sustainability initiatives. While we understand that these may not be a key consideration for every traveller, we remain committed to incorporating responsible hospitality practices while ensuring that guest comfort and convenience remain at the heart of everything we do. Thank you once again for choosing Pullman Singapore Hill Street. Whether your next visit to Singapore is another quick stopover or a longer getaway, we look forward to welcoming you back for another seamless stay, with comfortable rooms, warm hospitality and the city just a train ride away! 😊 Cheers, Mazen Abilmona General Manager

Dear F. Fivina, Thank you for sharing your wonderful feedback! We are absolutely delighted to know that you had such a comfortable and enjoyable stay with us at Pullman Singapore Hill Street. It is especially heartwarming to receive your perfect ratings across every aspect of your experience, from your booking journey and arrival to your accommodation, breakfast, cleanliness, our team and departure. Knowing that we have delivered a seamless and memorable experience throughout your stay is truly rewarding! We are particularly pleased that you appreciated the friendliness and helpfulness of our Heartists, as well as the cleanliness and upkeep of our facilities. Creating a welcoming environment where our guests can relax and feel well taken care of is something we take great pride in, and your kind recognition will certainly be shared with our team as a wonderful source of encouragement. It is also lovely to know that you were able to enjoy your stay through the redemption of your credit card reward points. We hope the experience made your rewards feel even more worthwhile, especially with the comfort and hospitality you enjoyed throughout your visit! Thank you once again for choosing Pullman Singapore Hill Street. We look forward to welcoming you back for another exceptional stay, filled with warm smiles, delightful breakfast moments and the same wonderful hospitality that made your recent visit so memorable! 😊 Cheers, Mazen Abilmona General Manager

Dear Praveena M., Thank you for sharing such a heartwarming review of your recent stay with us! We are absolutely delighted to know that you enjoyed your time at Pullman Singapore Hill Street and found our hotel to be clean, comfortable and conveniently located. What truly brings a smile to our faces is your lovely recognition of our Heartists! We are especially touched by your comments about the genuine warmth and traditional hospitality you experienced throughout your stay. In a world where hospitality can sometimes feel a little less personal, it means so much to us to know that our team brought back the charm of being genuinely welcomed and cared for. We are particularly pleased to hear that our Concierge team made such a wonderful impression by remembering your name and greeting you warmly each time you passed by. It is these thoughtful, personal touches that we believe make a hotel feel like a home away from home. Your kind compliments towards our Reception Managers and the entire Concierge team will certainly be shared with them, and we are sure your recognition will make their day! Thank you once again for choosing Pullman Singapore Hill Street and for reminding us why the little gestures in hospitality matter so much. We look forward to welcoming you back for another comfortable and memorable stay, where familiar smiles, warm greetings and a touch of old-fashioned hospitality will always be waiting for you! 😊 Cheers, Mazen Abilmona General Manager

Dear Debra A. S., Thank you for taking the time to share your thoughtful feedback with us! We are delighted to know that you enjoyed your stay at Pullman Singapore Hill Street, and we sincerely appreciate your kind recognition of our team's hospitality. It is especially heartwarming to hear about the exceptional service extended by our Bellman, Hari. The fact that he remembered both you and your name throughout your stay is a wonderful reflection of the personalised hospitality we strive to deliver. It is these thoughtful gestures that make a stay truly memorable, and we will certainly share your lovely compliments with our Concierge team to ensure that the Heartist who made such a positive impression receives the recognition he deserves. At the same time, we sincerely apologise for the condition of the towels provided in your room. We completely understand your disappointment, as frayed and worn towels certainly do not reflect the quality and attention to detail that we aim to uphold. Please be assured that your observations will be shared with our Housekeeping team for a thorough review of our linen standards, with particular attention to identifying and replacing items that no longer meet our quality expectations. On a brighter note, we are pleased that you rated your arrival, accommodation, cleanliness and our team highly. Your encouraging feedback means a great deal to us and motivates our Heartists to continue creating memorable experiences for every guest. Thank you once again for choosing Pullman Singapore Hill Street and for highlighting both the moments we got right and the areas where we can do better. We look forward to welcoming you back for another enjoyable stay, complete with the same warm, personalised greetings, refreshed comforts and hopefully a more seamless WiFi experience! 😊 Warm regards, Mazen Abilmona General Manager

Dear Ronnie H., Thank you for sharing such wonderful feedback! We are absolutely delighted to have had the pleasure of welcoming you as one of our valued ALL Gold members, and we sincerely appreciate your continued loyalty and support. It is truly heartwarming to know that you had such an enjoyable stay with us, particularly appreciating our comfortable rooms, convenient location and hotel facilities. We are especially thrilled to receive perfect ratings across every aspect of your experience. Such exceptional recognition is incredibly rewarding for our Heartists, who strive to create memorable experiences for every guest. We are particularly pleased to learn that our Front Office team was able to assist in securing an early check-in following your long flight. We understand how much a comfortable room and a well-deserved rest can mean after a tiring journey, and it is wonderful to know that this thoughtful gesture helped you begin your stay on a positive and relaxing note. Your kind appreciation will certainly be shared with our team, who will be delighted to know that their efforts made a meaningful difference. Above all, knowing that you were very happy with your experience and would choose to stay with us again is perhaps the greatest compliment we could receive! Thank you once again for choosing Pullman Singapore Hill Street and for your generous recommendation. We look forward to welcoming you back for another exceptional stay, filled with restful nights, delightful experiences and the same warm hospitality that made your recent visit so memorable! 😊 Cheers, Mazen Abilmona General Manager

Dear Hsue H. T. W., Thank you for taking the time to share your lovely feedback! We are absolutely delighted to have had the pleasure of welcoming you back to Pullman Singapore Hill Street for your second stay. It is always a wonderful feeling when our guests choose to return, and we sincerely appreciate your continued trust and support. It is heartwarming to know that you thoroughly enjoyed your experience, particularly our beautiful surroundings and the warm hospitality extended by our Heartists. We are especially pleased that you had the opportunity to enjoy our swimming pool for the first time and that it left such a wonderful impression! Receiving perfect ratings for your breakfast, dinner, swimming pool and departure experience is truly encouraging. We are equally delighted that you enjoyed the delicious selections at our restaurant, and your kind compliments will certainly be shared with our Culinary and Food & Beverage teams. We have also taken note of your ratings for our Executive Lounge and entertainment offerings. Your observations are important to us as we continuously seek opportunities to refine our facilities and create more engaging experiences for our guests. Thank you once again for choosing Pullman Singapore Hill Street and for your generous recommendation. We look forward to welcoming you back for your third stay, with more delightful dining experiences, refreshing moments by the pool and plenty of reasons to make us your home away from home in Singapore! 😊 Warm regards, Mazen Abilmona General Manager

Dear Steven K., Thank you for sharing your wonderful feedback! We are delighted to have had the pleasure of welcoming you as one of our valued ALL Platinum members, and we sincerely appreciate your continued loyalty and support. It is truly heartwarming to know that you enjoyed your stay with us and found our hotel to be a lovely retreat in the heart of Singapore. We are especially thrilled to receive your perfect ratings for your arrival, accommodation, cleanliness, our team and departure experience. Knowing that our Heartists made you feel genuinely welcomed and well cared for throughout your stay is incredibly rewarding. We are particularly delighted that Jit left such a positive impression on you! Your special recognition will certainly be shared with Jit and the team, as it is always encouraging to know that their dedication and genuine hospitality have contributed to creating memorable experiences for our guests. At the same time, we appreciate your feedback regarding the provision of drinking water in our guestrooms. While our filtered drinking water system forms part of our commitment to reducing single-use plastics and promoting more sustainable hospitality practices, we certainly understand your preference for chilled bottled water and how having refreshing, cold drinking water readily available can make a difference to your comfort. We regret that this aspect of your experience fell short of your expectations, and your comments will be shared with our team as we continue reviewing ways to balance sustainability with guest convenience and comfort. On a brighter note, we are delighted that the overall experience was such a positive one, particularly the warm and attentive service you received from our Heartists. Your generous recommendation and kind words mean a great deal to us. Thank you once again for choosing Pullman Singapore Hill Street. We look forward to welcoming you back for another wonderful stay, filled with heartfelt hospitality, thoughtful touches and many more memorable moments in the heart of Singapore! 😊 Warm regards, Mazen Abilmona General Manager

Dear Karen S. A., Thank you for sharing your lovely feedback! We are delighted to have had the pleasure of welcoming you as one of our valued ALL Gold members, and we sincerely appreciate your continued loyalty. It is wonderful to know that you enjoyed a comfortable stay and particularly appreciated our restaurants and swimming pool facilities. We are especially pleased to receive perfect 100/100 ratings for your arrival, breakfast experience, our team and departure. Knowing that our Heartists contributed positively to your stay is truly encouraging, and we will be delighted to share your kind recognition with them. At the same time, we sincerely apologise for the unpleasant odour you encountered in your bathroom and the inconvenience caused by the bidet, which was difficult to return to its original position after use. We understand that even seemingly minor details can affect the overall comfort of a stay, particularly when it comes to the cleanliness and functionality of bathroom facilities. Please be assured that your observations will be shared with our Housekeeping and Engineering teams for further review, with particular attention to bathroom maintenance, drainage and the functionality of our fixtures. A comfortable and well-maintained guestroom should always be something our guests can enjoy without inconvenience, and we appreciate you bringing these matters to our attention. On a brighter note, we are delighted that the remainder of your experience was so positive, especially your enjoyment of our dining offerings and pool facilities. Thank you once again for choosing Pullman Singapore Hill Street. We look forward to welcoming you back for another relaxing stay, complete with delicious dining, refreshing pool moments and, hopefully, a bathroom experience that is just as comfortable as the rest of your visit! 😊 Warm regards, Mazen Abilmona General Manager

Dear Constance M. A., Thank you for returning to stay with us and for awarding your experience a fantastic 100/100 across every aspect of your stay! 😊 There is something truly special about returning to a hotel and being greeted by familiar faces who remember you. We are especially thrilled that Sneekaa recognised you from your previous visit and made you feel warmly welcomed from the moment you arrived. It is wonderful to know that the early check-in, room upgrade and opportunity to enjoy our Executive Lounge made your return visit even more memorable. Your heartfelt recognition of Sneekaa means a great deal to us. Hearing that she went above and beyond to ensure your happiness, while also taking the initiative to check on other guests during happy hour, is a beautiful reflection of the genuine hospitality we strive to deliver. We could not agree more that Heartists like Sneeka are invaluable to our hotel, and we will certainly make sure she receives the recognition she deserves! 🌟 We are equally delighted that Ummai from our Executive Lounge made such a positive impression with her hardworking nature and attentive service. A special thank you as well for recognising the lovely colleague at our breakfast restaurant who remembered you from your previous stay. Although you did not manage to catch her name, we will do our best to identify her and pass along your kind compliments. After all, being remembered and welcomed back is one of the loveliest parts of returning to a familiar place! And of course, we have not forgotten our wonderful Concierge and Porter team! Thank you for acknowledging their politeness, friendliness and helpfulness. From the first welcome to the final farewell, it is heartwarming to know that so many of our Heartists contributed to making your experience special. As a valued ALL Gold member, we sincerely appreciate your continued loyalty and are delighted that the thoughtful touches throughout your stay made you feel recognised and appreciated. Your perfect ratings for our guestrooms, cleanliness, breakfast, service and departure are fantastic encouragement for our entire team. Thank you once again for your generous compliments and, most importantly, for choosing to return to Pullman Singapore Hill Street. Your review is a lovely reminder that while beautiful rooms and facilities make a stay comfortable, it is the people who remember you and make you feel genuinely welcome who make it unforgettable. We cannot wait to welcome you back for another wonderful stay, with more familiar smiles, thoughtful surprises and, of course, another warm greeting from Sneekaa and the team! 😊 Cheers, Mazen Abilmona General Manager

Dear Huazheng H., Thank you for taking the time to share your feedback. We sincerely appreciate your continued support as a returning guest and valued ALL Gold member. It is disappointing to learn that your recent experience did not meet your expectations, particularly as you have chosen to stay with us on several previous occasions. Please accept our sincere apologies for the shortcomings encountered. We understand your disappointment regarding the size of your suite, especially when you had anticipated a more spacious and comfortable accommodation experience. While our suites offer varying layouts and configurations, we recognise that the space did not meet your expectations on this occasion. Your feedback is valuable in helping us better communicate our room categories and ensure that guests can make informed choices when booking. We are equally concerned by your comments regarding the electronic toilet and hairdryer. These amenities should be functioning properly and provide the convenience expected of our accommodation. Your feedback has been highlighted to our Engineering and Housekeeping teams for further inspection and necessary follow-up. We also regret that your request for an ice bucket was overlooked, requiring you to contact our team a second time. Such requests should be attended to promptly and efficiently, without the need for repeated follow-ups. We understand how these seemingly small oversights can collectively affect the overall comfort and enjoyment of your stay. Your comments regarding the inconsistency in service delivery are particularly concerning. While we appreciate your acknowledgement that some colleagues were friendly and helpful, we firmly believe that every interaction should reflect the same level of warmth, attentiveness and professionalism. Your feedback has been shared with our Front Office and Housekeeping leadership teams to reinforce service consistency and accountability. As a valued ALL Gold member, we understand that you have certain expectations regarding recognition and the overall quality of your experience. We regret that your recent stay did not leave you feeling fully satisfied with the hospitality and service provided. Thank you once again for your feedback and continued patronage. We sincerely value the trust you have placed in Pullman Singapore Hill Street over your previous visits and regret that we were unable to deliver the experience you had anticipated on this occasion. We hope you will allow us another opportunity to welcome you back and provide a more comfortable, seamless and enjoyable stay that better reflects the standards you have come to expect from us. Warm regards, Farah Dinah Guest Experience & Quality Manager

Dear Kishore B., Thank you for sharing your lovely feedback and for choosing to spend your family vacation with us! We are delighted to receive your wonderful review and sincerely appreciate your continued loyalty as an ALL Gold member. 😊 It is heartwarming to know that you and your family enjoyed a comfortable stay and appreciated our central location, which we hope made exploring Singapore all the more convenient and enjoyable. What brings us the greatest joy is hearing about the wonderful interactions you had with our Heartists throughout your stay. Your perfect ratings for our team, arrival and departure are fantastic encouragement for us! We are especially pleased that our Reception team made such a positive impression with their friendly, helpful and efficient service. It is equally lovely to hear that you received a warm welcome at our Executive Lounge and enjoyed a memorable conversation with our lady manager at the rooftop restaurant. These genuine connections are what make hospitality so special, and we will be delighted to share your compliments with the respective teams. We also appreciate your feedback regarding the size of your guestroom. While we are pleased that you found it comfortable, we understand that it may have felt a little more compact than anticipated, particularly when travelling as a family. Your comments are valuable in helping us better understand our guests' expectations and preferences. On another positive note, we absolutely loved that you appreciated our in-room filtered drinking water system! 🌿 Replacing traditional bottled water with filtered drinking water is one of our sustainability initiatives aimed at reducing single-use plastics, while still providing our guests with convenient access to fresh drinking water throughout their stay. It is especially encouraging when our guests notice and appreciate these thoughtful changes. Thank you once again for your generous ratings, your 9/10 recommendation, and, most importantly, for recognising the warmth and genuine hospitality of our Heartists. Knowing that our team helped make your family holiday a memorable one means a great deal to us. We look forward to welcoming you and your family back to Pullman Singapore Hill Street for another wonderful getaway, filled with comfortable moments, friendly conversations and perhaps a few more memorable encounters at our rooftop restaurant! 😊 Warm regards, Mazen Abilmona

Dear Dillan K., Thank you for such a heartwarming review and for sharing the wonderful memories from your visit. We're absolutely delighted that your experience was exceptional from the moment you arrived! After a 14-hour flight, we can only imagine how wonderful it must have felt to receive a warm welcome and settle into your room earlier than expected. ✈️😊 We're so pleased that our Front Office Heartists helped make your arrival smooth and comfortable, and that your spotless room and exceptionally cosy bed provided the perfect place to recharge after your long journey. And now, a HUGE and very well-deserved shoutout to Jade from Madison's! 🌟 Your beautiful words about her professionalism, genuine kindness, and attentiveness truly made our day! We love that Jade went beyond looking after your dining experience by sharing recommendations on places to explore around Singapore. It's these thoughtful gestures and genuine connections that transform a great hotel stay into something truly memorable. Thank you once again for your perfect score, your generous recommendation, and, most importantly, for recognising the people who made your stay special. We can't wait to welcome you back to Pullman Singapore Hill Street for another relaxing getaway, more delicious moments at Madison's, and perhaps another friendly catch-up with Jade! Here's to making your next visit! Cheers, Mazen Abilmona General Manager