Pullman Singapore Hill Street 5 stars

Customer review rating (ALL Rating) 4.5/5 3,617 reviews

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Pullman Singapore Hill Street - Image 1
Pullman Singapore Hill Street - Image 2
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1 HILL STREET, 179949 SINGAPORE, Singapore

Description

Hotel extras

  • A design masterpiece by award winning DP Architects

  • Central location in the heart of the city, with easy access to the Central Business District

  • Innovative Food & Beverage concepts and offerings that #UpYourGame

  • Trendy rooftop bar overlooking the breathtaking Marina Bay

  • Smart designed rooms with enhanced room amenities, certified by Global Sustainability Standard

Our accommodation(s)

Hotel location

Pullman Singapore Hill Street

1 HILL STREET
179949 SINGAPORE
Singapore

GPS:1.29415, 103.85051

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,617 reviews

Customer review rating 3.0/5

Yen K. W. Families - Confirmed reviews ALL

We enjoyed the bed, the pool and views from top floor pool deck. Although there were 2 downsides of us having a room facing main road as they had roadworks the whole night and into early morning- I had very light sleep as I was woken us several times by these roadworks despite having double glazing. If you ever get a room and want sleep and not bother about views, then request for a room away from main road. Aircon cannot be controlled as it was on automatic so it started warm at night and by early morning it became too cold… Pillows are ok - at least did not give me headaches. Expresso machine was nice to have! Gym was good. Location was good and the bus stop nearby helped me to get to my dinner location easily. Overall no other complaints- checkout was easy, ambience excellent. All amenities provided (toothbrush, shaveming kit, iron, slippers, bathrobe, etc). Swimming pool was nice with local bar. Location good as it was near food courts and shopping and public transport.

Dear Yen K. W., Thank you for taking the time to share such a detailed account of your recent stay with us at Pullman Singapore Hill Street. We truly appreciate your balanced feedback and are pleased to know that you enjoyed several aspects of your visit, including the comfort of the bed, the top-floor pool and views, our location, gym facilities, and the overall ambience of the hotel. That said, we are sincerely sorry to learn that your rest was affected by external noise from overnight roadworks and by the room’s soundproofing. We fully understand how important quality sleep is, especially when travelling, and we regret the inconvenience this caused. Your feedback regarding road-facing rooms is well noted, and we will certainly reinforce with our team the importance of proactively offering quieter room options whenever possible, subject to availability. We also appreciate you highlighting the air-conditioning experience. While our system is designed to operate automatically for energy efficiency and comfort, we understand that personal preferences vary. Please be assured that our team is always available to assist with adjustments or to explore alternative room options should similar concerns arise in the future. Your feedback, particularly regarding soundproofing and room comfort, has been shared with our management and technical teams for further review, as we continuously look for ways to enhance the guest experience. We hope to have the opportunity to welcome you back again and to provide you with an even more restful and enjoyable stay in the future. Yours sincerely, Farah Dinah Guest Experience & Quality Manager

Customer review rating 5.0/5

Jodie M. G. Solo - Confirmed reviews ALL

Lovely hotel in fantastic CBD location. Extremely clean, comfortable with fantastic amenities. Staff extremely friendly and attentive.

Dear Jodie M. G., We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day! Our team greatly appreciate reading about your experience, especially the part where you mentioned our superstars were extremely friendly and attentive. It's what we live for – making our guests smile! We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager

Customer review rating 4.0/5

Eng H. D. L. Families - Confirmed reviews ALL

very good stay. Excellent breakfast spread and very friendly staff across all department.

Dear Eng H. D. L., Thank you for taking the time to share your feedback following your third stay with us at Pullman Singapore Hill Street. We are delighted to hear that you enjoyed your visit and found our breakfast spread excellent, our rooms comfortable, and our team friendly and helpful across all departments. We also appreciate your comments regarding ease of access and other aspects of your stay, as your feedback helps us continually improve our services and facilities. We’re glad to hear that you enjoyed the small touches in your room, such as the soup and hand wash — details like these are part of what we hope makes every stay memorable. It is wonderful to know that, overall, your experience was very good and that you would recommend our brand to friends and colleagues. We look forward to welcoming you back again soon for another enjoyable stay, and we’ll strive to make your next visit even better. Cheers, Mazen Abilmona General Manager

Customer review rating 3.5/5

Lee N. C. C. Couples - Confirmed reviews ALL

Except for the location, nothing much to brad about.

Dear Lee N. C. C., Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your detailed comments and the opportunity to understand your experience better. We sincerely regret that other aspects of your stay did not meet your expectations. Your feedback regarding the service at El Chido has been noted, and we apologise if the experience felt unfriendly or unwelcoming. This is certainly not the level of service we strive to provide, and your comments have been shared with the relevant management team for review and follow-up training. We also understand your disappointment regarding the changes to the complimentary room-night benefit. Please allow us to clarify that updates to ALL – Accor Live Limitless programme benefits and redemption structures are determined at a corporate level and are applied consistently across participating properties. While we regret the inconvenience this has caused and fully understand your frustration, these programme changes are unfortunately beyond the hotel’s direct control. That said, we value your loyalty and your feedback has been documented and shared internally. Your comments regarding the overall positioning of the hotel and value perception are equally important to us. We continuously review guest feedback to ensure we deliver an experience that aligns with Pullman standards and guest expectations. Thank you once again for sharing your honest feedback. While we regret that this stay did not fully meet your expectations, we truly hope to have the opportunity to welcome you back in the future and provide you with a more memorable and enjoyable experience. Yours sincerely, Farah Dinah Guest Experience & Quality Manager

Customer review rating 3.0/5

Mark A. T. Families - Confirmed reviews ALL

The rooms are rather on the small side and really not suitable for a family of three. There is little room for storing suitcases. The room is well appointed with plenty of power points and USB/USB-C charging points. The public areas are nice and we enjoyed the rooftop pool and bar at El Chido. The main restaurant was rather underwhelming. While they served a good buffet breakfast the dinner menu was limited and the food quite ordinary. The staff were all very friendly although we were suprised that they did not have information about the local area. We needed a pharmacy that was open before 10am in the local area and had to resort to Google as the staff had no knowledge, which would have been standard in days gone by. Overall it was a very nice stay but definitely room for improvement.

Dear Mark A. T., Thank you for taking the time to share your detailed feedback following your stay at Pullman Singapore Hill Street. We truly value hearing from our guests, as it helps us identify areas for improvement and ensures we continue to deliver memorable experiences. At the same time, we sincerely regret that some aspects of your stay did not meet your expectations. We acknowledge your comments regarding the room size and storage for a family of three, as well as the dinner experience at Madisons. We have shared your feedback with our culinary team and front-of-house colleagues to explore ways to enhance variety, flavour, and local knowledge for future guests. Additionally, we will review the processes around ALL member benefits to ensure smoother and more automated handling of discounts. Please rest assured that your insights have been noted and will contribute to ongoing improvements in both service and facilities. We hope that despite these shortcomings, you were able to enjoy your overall stay, and we would be delighted to welcome you back in the future for an even more seamless experience. Thank you again for your feedback and for being a valued ALL member. Yours sincerely, Farah Dinah Guest Experience & Quality Manager

Other web-users rate our hotel

  • 2,022 reviews 9.8/10 Location
  • 2,406 reviews 7.7/10 Room
  • 2,659 reviews 8.5/10 Service
  • 19 reviews 9.2/10 WiFi
  • 1,124 reviews 9.4/10 Vibe
  • 1,062 reviews 8.3/10 Amenities
  • 961 reviews 7.3/10 Breakfast
  • 785 reviews 8.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.