Fairmont Singapore 5 stars

We had a great time at our stay :)

Good size rooms but had better rooms before. Toilet simple but effective. Location perfect, connected to the mall especially good on a rainy day.

A very comfortable hotel stay - soft beddings, nice pools, local amenities which smelt great and excellent service all round. Mikuni restaurant was also exceptional in its food and service quality. The only downside was it was difficult to locate parking as it was not clear that the hotel did not have one but shared with Raffles City. Useful for the website or your communications to highlight that to your guests.

The staff was extremely amiable and courteous. The amenities were excellent and the breakfast at Prego was exceptional despite the ongoing COVID-19.

Nice and clean hotel in very good location

I haven't experienced customer service as good as what I received from the Prego staff in any of my stays anywhere. Everyday I looked forward to going to breakfast. The warmest of greetings from Caty upon check into Prego, to the exceptional service from Geraldine, Kristine, George and the amazing coffees from Mike. They all made myself feel special and I could tell it was a very genuine. For these amazing staff's attitude towards excellence and customer service, I will be booking all of my business and leisure travel at Fairmont Singapore each time going forward

Disappointed to see social distancing not practised in Prego on 2 occasions when staff hugged customers

Seamless pre-arrival check-in online and key collection. Room was clean, big and amenities were sufficient. Loved the shampoo and soap, they smell great and luxurious - Except it was hard to squeeze. Better packaging would suffice. The availability of balcony in the Signature King Suite made it a perfect stay. Service was great, room service was fast. Staff were filled with smiles and were polite. Breakfast @ Prego was satisfying - Although food came a little slower than expected. Hotel facilities such as the pool and wet spa was splendid - We had a relaxing getaway. Overall, it was a good getaway during this "Covid" period of non-travel. Hands down one of the best, or the best, hotel we stayed - And we have been to 4 this year. Keep up the good work!

We have a lunch at 1230pm so we went to leave our luggage at hotel and they allow us to check in immediate probably it was a weekday and hotel is not full. They provide us late check out as well. The room was pretty decent and view is great too. Aircon was abit unexpectedly not cool enough but still acceptable. Very conveniently located.

The air conditioning needs improvement. Even after 2 hrs after reducing the temp to 20 with high fan, the room didn't cool down. Need to get the technical guys to rectify. Beside that...the room was awesome, big and spacious. Nice view of the old charms of Sg compare to Marina Bay view.

Every thing about this one-night stay is very satisfactory. From check in to check out, courtersy of the staff, location, dinning choices, room comfort etc. One minor point is that instead of 4 firm pillows, should have 2 firm and 2 soft - we happened to prefer the soft ones. Otherwise, it was a perfect stay.

Booked klook package with massage and dining credit. It is a activities-filled stay. Dinner at prego, night drink at skai, breakfast included, 1 hr massage. Virtual check in and check out available, wait is at most 15 min, more to clarify on package details, Package includes complimentary multiple car park entry. Superb! We got our room at 2pm. Room is big at 45 m2, with double double is comfortable for family. Sadly missed the swimming pool due to heavy rain.

Short one night staycation which surpassed my expectations. Met by Eugene Lua at the check-in reception and was greeted with utmost service professionalism and hospitality. Dined at 4 of the hotel's restaurants - Clove, Mikuni, Prego & Asian Market Cafe during my short stay. My son had fun at the outdoor swimming pools. Plan to try out the spa the next time. Excellent stay!

Location was great. Room was clean and quite spacious. Room service was a little lacking though - request for bottles of water not fulfilled. Love the Fairmont Fit service. Did not try the breakfast but really no lack of food options at Raffles Shopping Centre.

Service started from the moment we step into the lobby! A smartly- dressed door man was welcoming people in a lovely English suit with a hat. Christmas tree was appealing and noted many tourists were busy snapping in front of the lovely golden Xmas tree. We arrived at about 1.30pm and was told that although we were early, receptionist will try to find a room for us asap. Barely 10 l-15 mins later, we were given our room cards, including a small box of chocolate and card for our wedding anniversary. Our deluxe room was located at the south wing, room was very spacious (especially the bathroom with a lovely rain shower). Bed felt luxurious and comfortable. Curtains (both day and night curtains were automated. Oh and there’s the balcony that you can see out from. Breakfast on Xmas morning was quite chaotic as there was a long queue at the main breakfast area which is at Prego. We were not told of, at all. We were told that there could be 20-30 min wait so we were offered to go up to the pool side cafe. Food was good. Checking out easy Yes