Fairmont Singapore 5 stars

Comfortable stay, staff all friendly, convenient location

Need to do better especially during this challenging economic climate. First touchpoint is the security/temperature screening counter - staff could be more welcoming. No greeting or warm welcome. Just someone sitting there, and at times, more focused on their mobile phone. Check in staff used to be likely the first point of contact but no longer. Check in staff was definitely friendly and offered a late check out for special celebrations. Much appreciated. The room was the largest disappointment. Not refurbished room advertised on hotels.com. Apparently South Tower is used for SHN. I consider this misleading and honestly, being cheated. Old rooms needless to say was dated and the air con was horrid. I had to ask for a fan. The technician says it is the best they could do. Really uncomfortable. But to be fair, the room was clean. Hotel should make the effort to deliver toiletries, etc for guests staying beyond one night. I stayed for two nights. Had to call to request for items instead. While it is not hard to make this phone request, it would be different if the hotel takes the initiative to replenish the necessary items for the rooms e.g. a daily package of needed items left at the door each day. So overall, a most disappointing experience. Will take a lot to ask to me to do another staycation at The Fairmont. For brand and reputation sake, the hotel can do much better.

It was a pleasant experience, would definitely come again

The room were spacious and clean. Even with carpeted floor, it didn't feel sticky or uncomfortable. The towels were 3 years old but still smelling fantastic and didn't have any spots on it. The bed and the pillow were not particular to my liking as I prefer a firmer bed and pillows. They would be perfect for people who like them soft. The hotel staffs were excellent making the entire stay much more welcoming and homely.

The rooms are clean, great location with amenities. We tried the in-room dining and the food was good.

all the staff members dealt with was to on par standard. Room was clean and cosy.

My bath tub not working, lights are not working and bath towels have stain hence requested for more towels. Disappointed stay. Brought my kids to enjoy the bath tub and realise that the room was given to me , bath tub is fixed wrongly. My kids unable to enjoy the bath tub.

Stayed for four nights. Room was comfortable. Single sink only although we had a double room. Nice touch - Nespresso machine!

Great staycatiom!

I've spent my birthday weekend this year at Fairmont and I thoroughly enjoyed it. Although no mention of my birthday at all, I was pleasantly surprised with a birthday cake, and a hand-written card by the FO team. I found it to be very personal and honestly felt very touched by the extra mile the team has taken to make my day. Thank you! <3

It was a comfortable stay. However, the breakfast needs improvement due to the Covid-19, it is pre-booked and the meal is fixed. Some hotels offer unlimited breakfast upon order. The breakfast set options are a limited spread. Toast was stale.

Pleasant

nice room with beautiful night view

We booked an accommodation package that featured several inclusions. Some of these were, understandably, not possible during the current Covid-19 pandemic situation, e.g. access to executive lounge, seafood buffet dinner etc. However, alternatives were not readily provided, needed to be requested several times and after requests were granted some still needed rectifying on payment of final bill at check-out. Front-desk staff, although polite and professional did not seem to have a good handle on the situation, claiming that the redemption of such packages was unexpected as they were not typically purchased by local (ie from Singapore) visitors to the hotel. Overall, we had a nice stay at the hotel, but it could have been improved without these hiccups.

Fairmont gave us a complimentary upgrade due to the previous room being used to house quarantined people. A breeze in checking in and we'll maintained rooms with a free stay-well pack. Overall a wonderful experience!