Fairmont Singapore 5 stars

Thanks for the smooth early check in and accepting my request for late check out. In room dinning order and portion are great. Dinner and afternoon snack order took awhile to delivery. Plus point for the shower pressure! It really helps to relax. During the midnight, around 12am, neighbour start playing loud mediation/sleeping background music that woke us ( dogs, girl and me !) up. Music last for almost 1 -2 hrs or so. Finally stops at around 2am. Called front desk, staff was swift in investigating. However, couldn't find any and music kinda of stop ( we should have call in earlier) . Thanks for the effort! Complimentary breakfast was quite limited, but portion are good. in room service did a follow up call to check on the breakfast, informed staff that coffee was missing and will send the coffee to us soon. However, till 1pm, no coffee was serve and it was time for our checkout.

We were celebrating my husband’s birthday during our stay in king suite. We did received fruit basket n cake fm another 5 star hotel last year but we were a bit disappointed with Fairmont. Room service Breakfasts were good in general but inconsistent in delivery time. Overall good experiences but Fairmont could do better. Thank you.

very good with nice view and good service for SHN.

Extremely satisfied with the hotel service. Place is clean and comfy. Swimming pool is great, was greeted and given towels upon reaching the pool. Location was perfect and had everything we needed.

This was my 3rd stay at Fairmont, actually booked the Sofitel City Centre but due to Sofitel City Centre being delegates a SHN hotel my room booking was moved to Fairmont. From my 3 visited this is the 1st time I found the front desk to be attentive. Requested pool facing, unfortunately room was not available but front desk staff did take the double to allocate a pool facing room late evening. Thank you. My stay was booked with inclusion of dinner which was a package booked with Sofitel City Centre. Sofitel city Centre informed me we will be accorded the same privileges as per tour booking. Fairmont could not live up to the promise, the dinner incident was horrible. Called the Room service as the dinner was in room dining what a disappointment, requested for vegetarian fried rice with eggs, stir fried vegetables, corn soup and aa dessert which is what we would have been served at Sofitel. To my horror fried rice came with prawns and chicken char siew, side dish was boiled vegetable and no desert. There seems to makor communication problem with Sofitel and Fairmont who cannot get this right. Breakfast was excellent the staff at Prego’s are professional and customer service is excellent compared to the hotel. Do you like the hotel due tit he location, clean rooms and good size rooms with a balcony. Public relations need an upgrade Fairmont probably should look at Sofitel City Centre where public relations is excellent.

PROS -Check-in and out was smooth -Gd location -Spacious room with balcony -Friendly and nice staff CONS -View was entirely blocked by the building opposite, no privacy at all, had to close the curtain all day. -Missing toiletries (no shower gel and soap bar). -Bed was too soft and old, whole bed was shaking whenever one of us flipped to the other side. We did not have a good sleep. -Room not so sound proof, can hear our neighbours whenever they are out or back especially when closing their door. -Left a remark when doing the pre-arrival check-in to state that it was for our birthday celebration, however nothing arranged. No cake nor room with better view. So not sure what is the purposed of asking your guest to state the reason of stay. -Aircon not really cold even when set to lowest, it was even hotter in the middle or the night, husband was literally sweating. -Booked a spa-cation package, however was told to reschedule the massage which is supposed to be the highlight of this staycation. -USB port not working. -No plug in toilet, therefore unable to use hair dryer in toilet. Had to blow my hair at the desk area instead which I find it not convenient. -Breakfast and dinner at Prego which was so so. Really disappointed coming from a 5 star hotel.

A short visit but everything was good. Service was excellent.

Had a comfortable SHN stay in the signature city view, well looked after by the staff, in-dining room experience was good considering all good was delivered in take away containers.

Pleasant stay and given early check in for second room was a surprise gesture.

Well located above shopping malls. Staff did multiple mistakes on few occasion on my booking details and payment. Generally clean however not thoroughly etc. there is lots of food/rubbish on sofa right below the cushion layer.

Fairmont Hotel is considered one of the best Hotels in Singapore in terms of Location, Room Design, Prego Breakfast & Services from the Front Office. Impeccable services from pre-arrival, the stay itself and departure. Room is heavenly comfortable, it is really one of the best that comes with amazing views. Service at the Check In Counter was quick despite busy during lunch hours. Special thanks to Mr James & Nigel for their professional & friendly services to fulfil our wishes, taking care of our room during our stay & making us feel special and looked after. Lovely breakfast taken in Prego, good variety of choices and great services. Thanks to Mr CK, Carine & Geralydine for their prompt & friendly services. We would also like to mention the bad service provided by Ms Amerlia from the Spa reception as her service was terrible due to her unfriendly & services making us feel not welcome. Other than her, We have a wonderful staycation with outstanding staff for their friendly & professional services who had made our stay a memorable one. Definitely a staycation we will remember! Will be back for sure! Thank you for the hospitality, lovely & wonderful stay.

We have a lunch at 1230pm so we went to leave our luggage at hotel and they allow us to check in immediate probably it was a weekday and hotel is not full. They provide us late check out as well. The room was pretty decent and view is great too. Aircon was abit unexpectedly not cool enough but still acceptable. Very conveniently located.

The air conditioning needs improvement. Even after 2 hrs after reducing the temp to 20 with high fan, the room didn't cool down. Need to get the technical guys to rectify. Beside that...the room was awesome, big and spacious. Nice view of the old charms of Sg compare to Marina Bay view.

Every thing about this one-night stay is very satisfactory. From check in to check out, courtersy of the staff, location, dinning choices, room comfort etc. One minor point is that instead of 4 firm pillows, should have 2 firm and 2 soft - we happened to prefer the soft ones. Otherwise, it was a perfect stay.

Booked klook package with massage and dining credit. It is a activities-filled stay. Dinner at prego, night drink at skai, breakfast included, 1 hr massage. Virtual check in and check out available, wait is at most 15 min, more to clarify on package details, Package includes complimentary multiple car park entry. Superb! We got our room at 2pm. Room is big at 45 m2, with double double is comfortable for family. Sadly missed the swimming pool due to heavy rain.