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Fairmont Singapore 5 stars

Customer review rating 4.5/5 16,859 reviews

ALLSAFE approved hotel

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Fairmont Singapore
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+ 33 Services

Hotel extras

  • Labeled ALLSAFE

  • Located in the Downtown Core right above City Hall & Esplanade MRT stations

  • Luxurious rooms and suites with private balconies and spectacular views of Singapore

  • Thirteen restaurants and bars serving superb f ood and drink from around the globe

  • Three opulent ballrooms and 34 versatile meeti ng rooms for events of all sizes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Fairmont Singapore

80 Bras Basah Road
189560 singapore
singapore

Tel: +6563397777

Fax: (+65)63371554

Check-in from 15h00

Check out up to 12h00

  • PUBLIC BUSES :  Various Various

  • CITY HALL :  North-South & Ea City Hall (NS25 /EW13)

  • ESPLANADE :  Circle Line Esplanade MRT Station (CC3)

  • By plane

    SINGAPORE CHANGI INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

GPS :1.293396, 103.853462

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 13 Restaurants
  • No Bar
  • Breakfast
    • Room service Additional charge
    • Children Additional charge
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 34 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 778 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 70 connecting rooms
    • No non-smoking room
    • 26 floors
  • Languages spoken at the hotel
    • Vietnamese
    • Indonesian
    • Chinese Mandarin
    • Italian
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
    • Pressing Additional charge
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • SINGAPORE CHANGI INTL AIRPORT Additional charge
    • SIN Additional charge
  • Raffles City Car Park Additional charge
    • On site
    • 1,045 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • Swimming Pool
    • Outside
    • On site
  • Gym
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Boutiques/shopping
  • Art gallery
  • Beauty salon
  • Gift shop/newspaper shop
  • Clothing store
  • Drugstore/pharmacy
  • Shopping mall
  • Drugstore/pharmacy
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

With serene hues complemented by panoramic views of the city from the private balcony, each of our luxurious rooms and suites is a welcoming haven equipped with deluxe amenities and up-to-the minute technology. In addition to complimentary Coffee - Tea Facility and High Speed Internet Access/WiFi at charge - each guest room features a private balcony with breathtaking views.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 24

  • Maximum size: 2,257

  • Maximum capacity: 3000 people

  • Maximum banquet capacity: 1800 people

Find out more

Our guest reviews for
Fairmont Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

16,859 reviews

TripAdvisor Rating 4.5/5

8,257 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 4.5/5

Nicole Families - 12/10/2021 Confirmed reviews ALL

Booking was swift, concerns were addressed, both in-room And dining at Prego experience was remarkable. Enjoyed my stay with my children. Conveniently located and the hotel staff were very helpful to my family needs. Room was big and very comfortable for my family of 5. Only disappointment was we couldn’t get a late checkout although we check in later. Overall still will choose to stay here again.

n/a

Customer review rating 4.5/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

n/a

Location at Fairmont is always well located

Customer review rating 4.5/5

Serene G. Couples - 12/10/2021 Confirmed reviews ALL

This was my birthday staycation. I do like fairmont. Have stayed there during last Dec 2020 as a family staycation. Upon check in, there is some mixing up of the room when I check into the room. But Fairmont did a quick upgrade for me to a newly renovated gold king room and a $50 dining credits. Thanks for that. However, in this covid situation, do hope the hotel have a check to make sure if it is well disinfect and clean before allowing the guest to check into the room. It was a shocked and risky to me as I do not know who is the previous guest was. Neverthess, I still enjoyed staying at Fairmont.

Enjoyable Glampcation

Customer review rating 3.5/5

Lc Families - 12/10/2021 Confirmed reviews ALL

Tried family Glampcation package with our 2 boys, 7 and 9. The kids loved the tents and it was a great concept but the wooden poles were heavy and had splinters and we had to try a few arrangements where they weren't constantly bumping their heads. The hotel contacted us with early check-in to avoid a rush and did a very good job at spacing out the tables in restaurants. Pool time was easy to book and not too crowded. Appreciated that we could still get food poolside. Included a la carte breakfast buffet (Prego) was also very nice. Overall, it was a fun experience.

Well located. Room is spacious.

Customer review rating 5.0/5

Jimmy Families - 11/10/2021 Confirmed reviews ALL

Excellent service. In room dining timing is very punctual. Swimming pool is big and kid enjoy it very much. TV screen is big. Room and the bed is big. Very good experience staying

Well located

Customer review rating 3.0/5

Ven Families - 11/10/2021 Confirmed reviews ALL

Thanks for the smooth early check in and accepting my request for late check out. In room dinning order and portion are great. Dinner and afternoon snack order took awhile to delivery. Plus point for the shower pressure! It really helps to relax. During the midnight, around 12am, neighbour start playing loud mediation/sleeping background music that woke us ( dogs, girl and me !) up. Music last for almost 1 -2 hrs or so. Finally stops at around 2am. Called front desk, staff was swift in investigating. However, couldn't find any and music kinda of stop ( we should have call in earlier) . Thanks for the effort! Complimentary breakfast was quite limited, but portion are good. in room service did a follow up call to check on the breakfast, informed staff that coffee was missing and will send the coffee to us soon. However, till 1pm, no coffee was serve and it was time for our checkout.

Dear Ven, Thank you for staying with us at the Fairmont Singapore and for taking the time to complete our survey. We are glad to read that the majority of your stay was pleasant and memorable! Please rest assured that we will share your feedback with our teams for action and improvement. Thank you again for your patronage, and we sincerely look forward to welcoming you back in the not too distant future! Warm regards, Fairmont Singapore Management

Could be better

Customer review rating 3.5/5

Dolly L. Families - 11/10/2021 Confirmed reviews ALL

We were celebrating my husband’s birthday during our stay in king suite. We did received fruit basket n cake fm another 5 star hotel last year but we were a bit disappointed with Fairmont. Room service Breakfasts were good in general but inconsistent in delivery time. Overall good experiences but Fairmont could do better. Thank you.

good and clean balcony and fast response for delivered orders

Customer review rating 5.0/5

Heajin S. Solo - 11/10/2021 Confirmed reviews ALL

very good with nice view and good service for SHN.

Wonderful stay

Customer review rating 5.0/5

Derrick L. Couples - 10/10/2021 Confirmed reviews ALL

Extremely satisfied with the hotel service. Place is clean and comfy. Swimming pool is great, was greeted and given towels upon reaching the pool. Location was perfect and had everything we needed.

Well located, clean rooms

Customer review rating 2.5/5

Km Couples - 10/10/2021 Confirmed reviews ALL

This was my 3rd stay at Fairmont, actually booked the Sofitel City Centre but due to Sofitel City Centre being delegates a SHN hotel my room booking was moved to Fairmont. From my 3 visited this is the 1st time I found the front desk to be attentive. Requested pool facing, unfortunately room was not available but front desk staff did take the double to allocate a pool facing room late evening. Thank you. My stay was booked with inclusion of dinner which was a package booked with Sofitel City Centre. Sofitel city Centre informed me we will be accorded the same privileges as per tour booking. Fairmont could not live up to the promise, the dinner incident was horrible. Called the Room service as the dinner was in room dining what a disappointment, requested for vegetarian fried rice with eggs, stir fried vegetables, corn soup and aa dessert which is what we would have been served at Sofitel. To my horror fried rice came with prawns and chicken char siew, side dish was boiled vegetable and no desert. There seems to makor communication problem with Sofitel and Fairmont who cannot get this right. Breakfast was excellent the staff at Prego’s are professional and customer service is excellent compared to the hotel. Do you like the hotel due tit he location, clean rooms and good size rooms with a balcony. Public relations need an upgrade Fairmont probably should look at Sofitel City Centre where public relations is excellent.

Disappointed stay

Customer review rating 1.5/5

Kiat Couples - 10/10/2021 Confirmed reviews ALL

PROS -Check-in and out was smooth -Gd location -Spacious room with balcony -Friendly and nice staff CONS -View was entirely blocked by the building opposite, no privacy at all, had to close the curtain all day. -Missing toiletries (no shower gel and soap bar). -Bed was too soft and old, whole bed was shaking whenever one of us flipped to the other side. We did not have a good sleep. -Room not so sound proof, can hear our neighbours whenever they are out or back especially when closing their door. -Left a remark when doing the pre-arrival check-in to state that it was for our birthday celebration, however nothing arranged. No cake nor room with better view. So not sure what is the purposed of asking your guest to state the reason of stay. -Aircon not really cold even when set to lowest, it was even hotter in the middle or the night, husband was literally sweating. -Booked a spa-cation package, however was told to reschedule the massage which is supposed to be the highlight of this staycation. -USB port not working. -No plug in toilet, therefore unable to use hair dryer in toilet. Had to blow my hair at the desk area instead which I find it not convenient. -Breakfast and dinner at Prego which was so so. Really disappointed coming from a 5 star hotel.

Dear Kiat, Thank you for taking the time to tell us about your experience at the Fairmont Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fairmont Singapore Management

Excellent Stay

Customer review rating 5.0/5

Indie J. Solo - 09/10/2021 Confirmed reviews ALL

A short visit but everything was good. Service was excellent.

Comfortable stay, staff very nice

Customer review rating 4.5/5

Ms G. Solo - 09/10/2021 Confirmed reviews ALL

Had a comfortable SHN stay in the signature city view, well looked after by the staff, in-dining room experience was good considering all good was delivered in take away containers.

Surprise gesture

Customer review rating 5.0/5

Derek Families - 09/10/2021 Confirmed reviews ALL

Pleasant stay and given early check in for second room was a surprise gesture.

Location is good

Customer review rating 3.5/5

T. Families - 09/10/2021 Confirmed reviews ALL

Well located above shopping malls. Staff did multiple mistakes on few occasion on my booking details and payment. Generally clean however not thoroughly etc. there is lots of food/rubbish on sofa right below the cushion layer.

Very Well located in the city of Singapore

Customer review rating 4.0/5

Steven K. Couples - 09/10/2021 Confirmed reviews ALL

Fairmont Hotel is considered one of the best Hotels in Singapore in terms of Location, Room Design, Prego Breakfast & Services from the Front Office. Impeccable services from pre-arrival, the stay itself and departure. Room is heavenly comfortable, it is really one of the best that comes with amazing views. Service at the Check In Counter was quick despite busy during lunch hours. Special thanks to Mr James & Nigel for their professional & friendly services to fulfil our wishes, taking care of our room during our stay & making us feel special and looked after. Lovely breakfast taken in Prego, good variety of choices and great services. Thanks to Mr CK, Carine & Geralydine for their prompt & friendly services. We would also like to mention the bad service provided by Ms Amerlia from the Spa reception as her service was terrible due to her unfriendly & services making us feel not welcome. Other than her, We have a wonderful staycation with outstanding staff for their friendly & professional services who had made our stay a memorable one. Definitely a staycation we will remember! Will be back for sure! Thank you for the hospitality, lovely & wonderful stay.

Wonderful experience

TripAdvisor rating 4.0/5

belwong81 19/04/2021 TripAdvisor review

We have a lunch at 1230pm so we went to leave our luggage at hotel and they allow us to check in immediate probably it was a weekday and hotel is not full. They provide us late check out as well. The room was pretty decent and view is great too. Aircon was abit unexpectedly not cool enough but still acceptable. Very conveniently located.

Great Stay

TripAdvisor rating 4.0/5

Chandara K 15/04/2021 TripAdvisor review

The air conditioning needs improvement. Even after 2 hrs after reducing the temp to 20 with high fan, the room didn't cool down. Need to get the technical guys to rectify. Beside that...the room was awesome, big and spacious. Nice view of the old charms of Sg compare to Marina Bay view.

Fairmont Staycation

TripAdvisor rating 5.0/5

Cruiser768963 08/04/2021 TripAdvisor review

Every thing about this one-night stay is very satisfactory. From check in to check out, courtersy of the staff, location, dinning choices, room comfort etc. One minor point is that instead of 4 firm pillows, should have 2 firm and 2 soft - we happened to prefer the soft ones. Otherwise, it was a perfect stay.

Enjoyable anniversary at the hotel

TripAdvisor rating 5.0/5

Sunshine06089526082 07/04/2021 TripAdvisor review

Booked klook package with massage and dining credit. It is a activities-filled stay. Dinner at prego, night drink at skai, breakfast included, 1 hr massage. Virtual check in and check out available, wait is at most 15 min, more to clarify on package details, Package includes complimentary multiple car park entry. Superb! We got our room at 2pm. Room is big at 45 m2, with double double is comfortable for family. Sadly missed the swimming pool due to heavy rain.

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