ibis Singapore on Bencoolen 3.5 stars

Customer review rating (ALL Rating) 4.3/5 5,204 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

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Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,204 reviews

TripAdvisor Rating  4.0/5  7,424 reviews

Certificate of excellence 2024

Review of our stay at ibis Singapore on Bencoolen

TripAdvisor rating 2.0/5

rakeshbordiap Families - TripAdvisor review

My recent stay at ibis Singapore on Bencoolen had its ups and downs. While the early check-in was a nice gesture and much appreciated, the overall experience left much to be desired. Pros: Early Check-In: The hotel accommodated our early arrival, which was very convenient and appreciated after a long journey. Cons: Birthday Celebration: Despite informing the hotel in advance that we were celebrating my father's birthday, there were no special arrangements or gestures to mark the occasion. This was quite disappointing and made the stay feel less special. Housekeeping: The rooms were cleaned only once during our 3-night, 4-day stay. Even after reaching out to reception regarding the lack of service and unclean towels, we were assured that fresh towels would be sent to our room immediately. Unfortunately, we never received them. Vegetarian Options: The restaurant manager showed no initiative in providing vegetarian options during breakfast. This lack of consideration made our breakfast experience quite challenging. Welcome Drink: The welcome drink, which was wine, was served to us in a takeaway glass as the restaurant was about to close. This felt quite rushed and impersonal. Overall, while the early check-in was a positive aspect of our stay, the lack of attention to our special occasion, inadequate housekeeping, limited vegetarian options, and the rushed service of the welcome drink were significant letdowns. I hope the hotel takes these points into consideration to improve the experience for future guests

At the heart of city

Customer review rating 5.0/5

Zar C. W. Families - Confirmed reviews ALL

Very smooth check in and room is lovely .

Dear Zar C. W., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Basic budget hotel

TripAdvisor rating 3.0/5

Sharon M Business - TripAdvisor review

Basic facilities. Pros - great location, good price, clean, water fountains on every floor to refill water bottle, wifi good, good gym facilities, bed fine. Cons - room is small, breakfast ordinary, no balcony, bathroom could do with an update.

Good stay

Customer review rating 4.5/5

Raymond Business - Confirmed reviews ALL

Room is clean and the service is good

Dear Raymond Kwok Wee T., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A regular at Ibis Bencoolen, always satisfied

Customer review rating 5.0/5

Al Solo - Confirmed reviews ALL

I love Ibis on Bencoolen. It meets all my needs from friendly staff, accessible to Orchard Rd, convenience store beside it, souveneir shoppinf

Dear Aileen d., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 3,000 reviews 9.7/10 Location
  • 2,863 reviews 6.7/10 Room
  • 2,500 reviews 8.6/10 Service
  • 98 reviews 8.7/10 WiFi
  • 1,346 reviews 8.6/10 Cleanliness
  • 904 reviews 8.3/10 Breakfast
  • 21 reviews 7.5/10 Sustainability

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