ibis Singapore on Bencoolen 4 stars

Customer review rating (ALL Rating) 4.4/5 3,191 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

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Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,191 reviews

TripAdvisor Rating  4.1/5  7,473 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Suganya S. Business - Confirmed reviews ALL

Its was a super comfortable hotel and friendly Staffs. The breakfast selection was awesome and well prepared. I enjoyed my trip

Customer review rating 3.5/5

Michael J. J. Couples - Confirmed reviews ALL

was disappointed to have to pay for early check in, room was ready but charged half a day extra.

Dear Michael J. J., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and comfort. However, I regret that the early check-in policy did not meet your expectations. We strive to maintain transparency regarding additional charges and appreciate your understanding. Warm regards, Bernette Loh Executive Secretary

Customer review rating 4.5/5

Yohan J. F. Families - Confirmed reviews ALL

Everything was perfect for our 3 families. However i have one concern, when i booked the 3 rooms in August 2025 the total cost mentioned was 465 dollars. When we reached the hotel in January the cost had escalated to 640 dollars which was recovered from my credit card prior to arrival. On arrival i had to make an additional deposit of 300 dollars (100 dollars per room). I was informed that the balance will be refunded back to my credit card but its over 48 hrs and i have yet to receive this refund. Everything else was excellent. Thank you.

Dear Yohan J. F., Thank you for your feedback and for choosing ibis Singapore on Bencoolen for your family stay. We are delighted to hear that your experience was overall excellent and that you enjoyed your time with us. I understand your concern regarding the discrepancy in the room rates and the deposit process. Our pricing can fluctuate due to various factors, and we appreciate your understanding in this matter. Additionally, regarding the deposit refund, please allow a little more time for processing as it may take longer depending on your bank's policies. I assure you that we strive to handle all financial transactions with care and transparency. Thank you once again for your comments. We hope to welcome you and your families back in the future. Warm regards, Bernette Loh Executive Secretary

Customer review rating 4.5/5

Kurniawan K. Couples - Confirmed reviews ALL

Got early check in, really helpfull after long flight. Room is okay, bigger than usual ibis hotel room. Near everywhere, resto, hawker center, mall

Dear Kurniawan K., Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and found our early check-in service helpful after your long journey. It is wonderful that you appreciated the spaciousness of your room and our convenient location. Warm regards, Bernette Loh Executive Secretary

Customer review rating 5.0/5

Siamak K. Families - Confirmed reviews ALL

Every time I come to Singapore, I stay at ibis where they treat me with respect and loyalty

Dear Siamak K., Thank you for your kind words regarding your stay at ibis Singapore on Bencoolen. We are delighted to know that you appreciate our prime location and the respectful service provided by our team. We look forward to welcoming you back on your next visit to Singapore. Warm regards, Bernette Loh Executive Secretary

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Other web-users rate our hotel

  • 2,541 reviews 9.7/10 Location
  • 2,346 reviews 7.1/10 Room
  • 1,921 reviews 8.6/10 Service
  • 63 reviews 8.7/10 WiFi
  • 1,108 reviews 9/10 Cleanliness
  • 737 reviews 8.3/10 Breakfast
  • 576 reviews 8.3/10 Food
  • 29 reviews 0.6/10 Pool

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