ibis Singapore on Bencoolen Hotel 3 stars

Name: ibis Singapore on Bencoolen
Address: SINGAPORE, 189657, SINGAPORE
Telephone: (+65)65932888
Rating: 4.3

Customer review rating 4.3/5 19,673 reviews

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+ 18 Services

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ibis Singapore on Bencoolen Hotel

Vibrant economy hotel, open to everyone

"Welcome to ibis Singapore on Bencoolen, your home away from home. My dedicated team and I are here to serve you from the heart and create great memories on your stay. I look forward to welcoming you soon! "

David Lane, Hotel Manager

The multi award-winning ibis Singapore on Bencoolen is located in the heart of Singapore's shopping district of Bugis and business area. The 538-room property is a perfect choice of hotel for shoppers, business and leisure travellers. It is well connected to many public transportation such as Bencoolen, Bugis, Rochor and Bras Basah MRT. Chinatown, Orchard Road, City Hall, Little India and Suntec City are easily accessible. There is a direct MRT connection from Bugis to Singapore Changi Airport.

ibis Singapore on Bencoolen is located in the heart of Singapore's cultural, business and shopping district. Bugis, Haji Lane, Little India, Chinatown and Orchard Road are all within walking distance from hotel or easily accessible by public transport. ibis Singapore on Bencoolen is linked to Changi Airport by Bugis MRT which situated just 8-minute walk away from the hotel. Head down to Orchard Road, Bugis or Marina Bay Sands for some shoppings or explore the nearby National Gallery and hawker centres.

ibis Singapore on Bencoolen is a perfect choice of hotel for shoppers, business, foodies and sightseers alike! Being near to Singapore's favourite hawker centres, Bugis Street, Little India and Orchard Road, you will be sure to make the most of your time.

Hotel extras

Located in the heart of Singapore's arts & cultural, business and shopping district
Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station
High-ceiling room,FREE WIFI and use of Bamboo Bicycle, Loan of EZ-Link Transport Card
Indulge in the international all-you-can-eat breakfast buffet at TASTE
Contemporary meeting and event facilities with natural daylight and high quality furniture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public indoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- Chinese Mandarin
- German
- English
- French
- Japanese
- Russian
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Laundry
- Dry cleaning / Ironing (Paying)(Nearby)
- Laundromat (Paying)
- Shoe shine machine
Currency exchange

BreakfastPaying
1 restaurant(s)
1 bar(s)
Snack & beverage machinePaying

Fitness centre (Nearby)

3 meeting room(s)
Web Corner on a Mac
Copy/print service availablePaying

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657
singapore
singapore

Tel: +6565932888

Fax: (+65)65932889

Contact email :

Check-in from 14h00

Check out up to 12h00

FORTUNE CENTER : 56/980 FORTUNE CENTER
OPP BURLINGTON SQUARE : 147/166/857/980
OPP. BURLINGTON SQUARE : 56/64/65/131/139
OPP. BURLINGTON SQUARE. : NR6 Rochor
BRAS BASAH : CIRCLE LINE BRAS BASAH
BUGIS : EAST-WEST LINE BUGIS
DHOBY GHAUT : DHOBY GHAUT
DHOBY GHAUT I : NORTH-SOUTH LINE DHOBY GHAUT

By plane
Changi International Airport At 17km / 10.56 miles
By train
BUGIS MRT STATION At 0.1km / 0.06 miles

GPS :1.301222, 103.852673

Our accommodations

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard Room with Queen Bed

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Twin Bed Room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Queen Room with Extra Benefits

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Twin with Extra Benefits

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 1 single bed

Accessible room

Max. number of persons: 1
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard King Room with Extra Benefits

Max. number of persons: 3
Area: From 18 m² / 194 sq ft
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Rooms

Our restaurants and bars

TASTE

Type of cuisine: International

Taste Restaurant offers a wide spread of international cuisine. Highlights include Chef Casey Lai's western food, healthy sets as well as Singaporean dishes endorsed by K.F. Seetoh, well-known local makan guru. Beverages are available at Le Bar.

Lunch

12:00 - 18:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 00:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

LE BAR

Enjoy drinks and cocktails at Le Bar, 24 hour open. Alcoholic beverages served from 7am to 1am.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 104 m²
Maximum capacity: 84 people
Maximum banquet capacity: 60 people

Find out more

Well located, good stay and good service also thanks so much

Elieser M. Families - 01/04/2020 Confirmed reviews ALL

I like the ibis hotel bencollen so much because i can eassy to get the transportation very well and the all employees is very nice to assist me and my wife "fonny Lineng" as one of the member also

Dear Elieser, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Need for provision of items in room

Delwyn Couples - 31/03/2020 Confirmed reviews ALL

It was overall a good stay but would appreciate if you can provide toothbrushes, toothpaste and comb in the bathroom. Complimentary mineral water in the fridge would be good too.

Dear Delwyn, Thank you for your positive feedback. I'm really happy to hear that you had a overall good stay. Kindly allow me to share that such amenities are available upon request in order to reduce carbon footprint. Similarly, we provide glass bottles in place of plastic bottles for the same reason as well. We hope to seek your kind understanding and support on this. Sincerely, David Lane General Manager

Good location close to transport access

Rob M. Couples - 29/03/2020 Confirmed reviews ALL

Staff friendly and hotel good even though under abnormal circumstances would definitely stay here again.

Dear Robert M., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Ankit G. Business - 27/03/2020 Confirmed reviews ALL

not satisfied. I have never seen a hotel which is so eager to get advance money. For example, laundry I told at hotel staff that, I will settle all the amount at the checkout time, however hotel staff was adamant to get the advance. Though I have already paid my hotel stay amount and breakfast amount in advance. I have never seen such a type of service in any other hotel, not even in your IBIS, Pune, India as well.

Dear Ankit G., Thank you for taking the time to tell us about your experience at the ibis Singapore on Bencoolen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With reference to the deposit, its something we do for all guests and allows you to charge back to your rooms for any number of services. While you are an honest person, unfortunately there are many out there that are not. I apologise if this was an unpleasant experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Lane General Manager

No stay at all

John O. Solo - 27/03/2020 Confirmed reviews ALL

How can I give a review of my stay at Ibis on Bencoolen . When I arrived in Singapore from Bangkok on Saturday 21st March I was not allowed into Singapore due to coronavirus. Do you not even bother to check these things before sending out this email? I am still trying to get a refund after being told by some person at Accor by the name of Edmund, that there were no such bookings for me on those dates. I spoke this morning with a very nice lady at Accor Australia she instantly found the bookings and has contacted Ibis Bencoolen on my behalf.

Dear John O., I am not sure why this sent you an e-mail for survey as it shouldnt do that unless you checked in. I am investigating this matter. Regarding Edmund, we have not colleagues by that name here or similar. Could you share what number you called please? These are sad and strange times, apology for the survey being sent to you and your experience with Edmund. Sincerely, David Lane General Manager

Well located near to the temple

Sw I. M. Friends - 24/03/2020 Confirmed reviews ALL

Always enjoyed stay in Ibis

Dear Wurjaningsih Ingrid M. S., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Convenience location

Jit Couples - 23/03/2020 Confirmed reviews ALL

Great service, Staff are friendly and helpful

Dear Jit Chew L., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Kevin A. E. L. Couples - 23/03/2020 Confirmed reviews ALL

We really enjoyed our stay in your hotel. We ate mostly in the Taste restaurant and had many conversations with your very friendly staff. We found the room, 1204, a little small and would have appreciated provision for our cases instead of them being on the floor. We are in our late seventies and was a little difficult with cases on the floor, plus my wife has a walker so we were a little cramped. If we return to your beautiful city we would be more than happy to stay at Ibis on Bencoolen and to recommend the hotel to friends. Thankou for making us feel welcomed.

Dear Kevin L., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Good location

Peter G. Business - 21/03/2020 Confirmed reviews ALL

we wish to stay longer but just because of the virus, we were call back to Australia. Hope to stay there the next time and who knows you may upgrade us to a bigger room.

Dear Peter G., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Great Location - A hotel that cares for everyone

Patrick Solo - 19/03/2020 Confirmed reviews ALL

OK unfortunately the Covid19 had lowered the Guest capacity very low numbers - but all of the existing staff were really on top of everything - the hotel is normally very clean but this time immaculate clean - excellent Covid19 Management in place. personable skills of the human temperature checkers was 10/10

Dear Mimi, I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Trip Cancelled - Coronavirus

David S. Solo - 17/03/2020 Confirmed reviews ALL

Trip Cancelled - Coronavirus. I could understand the delay and was highly satisfied with your courteous communication following my cancellation request, in what are very difficult times for you. Hopefully I expect to see you on a replacement trip to see my family provisionally being planned for March 2021.

Dear David S., Thank you for your understand and we look forward to helping you for 2021! Stay safe and take care. Sincerely, David Lane General Manager

Small, Central, Good Deal

J. A. Couples - 17/03/2020 Confirmed reviews ALL

We enjoyed our stay. Your location is great. It was a bit annoying that the main door off the street was closed due to the Coronavirus screenings so we had to walk around to the taxi entrance every time, but that's my only complaint. Clean room with everything we needed.

Dear Jessica A., Thank you for taking the time to review our hotel. Please allow us to reassure you that your feedback is valuable to us, especially in helping us to improve our service A. property standards. The management is taking additional precautionary measures for temperature screenings. We apologised for the inconvenience caused. With that, all of us here hope to look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Well located.Nearest MRT close by.

Nigel C. Solo - 16/03/2020 Confirmed reviews ALL

Clean and lovely and comfortable hotel,throughout. Daily room maintainence was also very good. Loved the hotel,and loved the Country.

Dear Nigel, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Average

Karen Couples - 16/03/2020 Confirmed reviews ALL

We find the hotel tired in need of a total refurbishment.We returned two irons back to reception which had frayed cords, one having exposed wires.The decor is dated. The breakfast was ok but the coffee cheap and undrinkable. Reception were polite and atteded to our needs

Dear Karen Paula O., Thank you for taking the time to review our hotel. Please allow us to reassure you that your feedback is valuable to us, especially in helping us to improve our service and property standards. We sincerely apologise for failing to meet your expectations on this occasion. Maintenance schedule is ongoing in our hotel and we are looking forward to presenting a more refreshed look in the near future. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Well Located, Great customer service

Peter Business - 15/03/2020 Confirmed reviews ALL

The highlight of your hotel is the customer service staff, they are better than your Mercure Bugis hotel, because of that I prefer to stay in a more budget hotel with better staff. Congratulations to them.

Dear Peter James, Thank you for your generous comments regarding our service here at ibis Singapore on Bencoolen. This is exactly what we strive to achieve and I am so heartened to note that our colleagues have successfully created a home away from home experience for you. Your compliments will surely be shared with the team. All of us look forward to seeing you again soon. Sincerely, David Lane General Manager

Good location

Jonita Solo - 14/03/2020 Confirmed reviews ALL

Room is acceptable. TV abit small. A lot of nice food around the hotel.

Dear Yiliang, Happy to hear that the location and room have met your expectations. Your feedback on the television has been duly noted and we can certainly look into this. All of us here hope to welcome you again soon. Sincerely, David Lane General Manager

Very good location

P., C. T. (. L. P. Business - 14/03/2020 Confirmed reviews ALL

Just take 3minutes to Bugis+

Dear Cong Tin, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

strategic location

Johannes K. Business - 14/03/2020 Confirmed reviews ALL

perfect stay, feel more secure here during the covid viruses as they show a good screening process and strict reminder to quest who didn't follow the coughing or sneezing ethics.

Dear Johannes K., I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your health and safety is our priority and we would like to thank you for your patience during the screening process. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Well located-

Pamela B. Solo - 12/03/2020 Confirmed reviews ALL

I found the accommodation handy to transport especially to 2 MRT stations which I used. The Taste Restaurant was handy and the food was good and reasonably priced.

Dear Pamela, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Good location

Peter G. A. Business - 11/03/2020 Confirmed reviews ALL

As a regular guest same top service from Ibis

Dear Peter, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

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