Always enjoyed stay in Ibis

Great service, Staff are friendly and helpful

We really enjoyed our stay in your hotel. We ate mostly in the Taste restaurant and had many conversations with your very friendly staff. We found the room, 1204, a little small and would have appreciated provision for our cases instead of them being on the floor. We are in our late seventies and was a little difficult with cases on the floor, plus my wife has a walker so we were a little cramped. If we return to your beautiful city we would be more than happy to stay at Ibis on Bencoolen and to recommend the hotel to friends. Thankou for making us feel welcomed.

we wish to stay longer but just because of the virus, we were call back to Australia. Hope to stay there the next time and who knows you may upgrade us to a bigger room.

OK unfortunately the Covid19 had lowered the Guest capacity very low numbers - but all of the existing staff were really on top of everything - the hotel is normally very clean but this time immaculate clean - excellent Covid19 Management in place. personable skills of the human temperature checkers was 10/10

Trip Cancelled - Coronavirus. I could understand the delay and was highly satisfied with your courteous communication following my cancellation request, in what are very difficult times for you. Hopefully I expect to see you on a replacement trip to see my family provisionally being planned for March 2021.

We enjoyed our stay. Your location is great. It was a bit annoying that the main door off the street was closed due to the Coronavirus screenings so we had to walk around to the taxi entrance every time, but that's my only complaint. Clean room with everything we needed.

Clean and lovely and comfortable hotel,throughout. Daily room maintainence was also very good. Loved the hotel,and loved the Country.

We find the hotel tired in need of a total refurbishment.We returned two irons back to reception which had frayed cords, one having exposed wires.The decor is dated. The breakfast was ok but the coffee cheap and undrinkable. Reception were polite and atteded to our needs

The highlight of your hotel is the customer service staff, they are better than your Mercure Bugis hotel, because of that I prefer to stay in a more budget hotel with better staff. Congratulations to them.

Room is acceptable. TV abit small. A lot of nice food around the hotel.

Just take 3minutes to Bugis+

Stayed a week at Ibis Bencoolen. great place, service, location. Lovely bed - large queen - very comfortable. Had hanging space, shelves, iron, ironing board, hair dryer. excellent bathroom - hot water. Great brekky/service - all the variety you can imagine - incl teryaki chicken for brekky!! - No we couldnt!! WOW. Also special omlette chef - very special. Also Indian, Japanese, Asian as well as traditional eggs/bacon, baked beans, tomato, hash brown, pancakes, pastries, etc, fruit, teas/coffee, milo. Only downside was, we - coming from a warm place - had trouble adjusting to the cold of the hotel - and many other places in Singapore. Recommend you have something warm to wear!! We did take advatage of an ACCOR special deal - 30% off incl buffet brekky. Within 10 minute walk of about 4 MRT stations and bus service right at the door. We took the large 3 pin power adaptor, which is fine, except for shavers in the bathroom - need what is, I think, the european 2 pin plug adaptor.

Best service ever!! I stay with my friends on my birthday and the hotel staff gave a surprise gift. The room is clean, not big but still okay. The bathroom: clean and need more toiletries. Need to upgrade the refrigerator, not cold at all. Nearby Area: you can find minimarket 7/11 beside Hotel, across the road have small restaurant that open till midnight and Korean Supermarket. Walk few minutes you will find Albert Court food court, best place to find having breakfast or lunch. All the minus paid because of good service... Thank you Ibis Bencoolen, especially for Heme, Farah and Durges

good in general, room is clean, but no slipper in room and no regular maintenance on shower head, some room with good shower head but some not. Access to gym & minibar is subjected to change, not like last time, Gold member is entitled by default.