ibis Singapore on Bencoolen 4 stars

Customer review rating (ALL Rating) 4.4/5 3,180 reviews

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170 Bencoolen Street, 189657 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

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Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Telephone
Fax +65 6593 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,180 reviews

TripAdvisor Rating  4.1/5  7,467 reviews

Certificate of excellence 2025

Awesome stay

TripAdvisor rating 4.0/5

lwl250980 TripAdvisor review

It was a great stay when I checked in around 12plus on 9th December. Hotel staff was kind enough to allow early check in and upgraded my room to a higher floor. I slept well when I stayed at Ibis. Breakfast was good but crowded. However, the crowd was managed accordingly. I will surely be back

Customer review rating 3.5/5

Pawan C. Families - Confirmed reviews ALL

Overall is pretty good but the elevator was quite slow and the towels were not that good. After using the towel, your body would be filled with little something all over that was quite annoying.

Dear Pawan C., Thank you for your feedback regarding your recent stay with us. I appreciate your positive comments, but I regret to hear about your experience with the elevator and the towels provided. Your observations are valuable, and I will relay them to the appropriate departments for consideration. Warm regards, Bernette Loh Executive Secretary

Customer review rating 4.0/5

Sasha W. C. Families - Confirmed reviews ALL

We enjoyed our very short stay at the Ibis on Bencoolen.

Dear Sasha W. C., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and had a pleasant experience, even during your brief visit. Warm regards, Bernette Loh Executive Secretary

Customer review rating 3.5/5

Kristian L. N. Solo - Confirmed reviews ALL

The staff were helpful, platinum perks good, breakfast very decent for the room price, location is very central and the late check-out incredibly generous. Unfortunately there is one issue putting me off returning: the lifts. Getting to and from the room was an ordeal. There'd be a large crowd waiting for lifts in the lobby. When you finally got one from your room it would stop at virtually every floor.

Dear Kristian L. N., Thank you for your feedback regarding your recent stay at ibis Singapore on Bencoolen. We are pleased to hear that you appreciated the value we offer, along with our helpful staff and convenient location. However, we sincerely apologize for the inconvenience you experienced with the lifts. We understand that this can impact your overall experience. Your comments are invaluable as they help us identify areas for improvement. We hope you will consider staying with us again in the future. Warm regards, Bernette Loh Executive Secretary

Customer review rating 4.5/5

Vicky W. K. S. Solo - Confirmed reviews ALL

I was very happy with my stay overall. The hotel's location is very convenient. I just had a short wait until check-in time. I had requested and subsequently cancelled a late check-out request. It didn't show up initially but I showed the cancellation confirmation and all got sorted out. I was able to have a cup of coffee at the cafe in the lobby while waiting for my room. Service there was excellent. My room was quite small, as expected, yet everything was clean and well organized. The entire staff was personable and helpful. If someone didn't know an answer, they found someone else who did. One of them - I think his name was Roger - was particularly good at explaining some matters that were confusing to me. The only thing that was disappointing to me was the self-service laundry. I was dismayed to find that it came automatically with laundry detergent. As someone with a significant allergy to fragrance, I always use my own scent-free detergent. The staff was unable to tell me if the auto-dispensed one had fragrance or not, so I ended up doing a sink/shower wash which took time away from my plans. I did, however, take advantage of the dryer. If I may, I'd like to suggest other machines in the future that allow guests to use their own laundry detergent in the washer, as well as an option of a shorter cycle on the dryer. Overall, if I visit Singapore again, I would stay here again. Thank you. p.s. The elevators were very slow at times. I'm not sure if that's unique to this location or not.

Dear Vicky W. K. S., Thank you for taking the time to share your thoughts regarding your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that you found our location convenient and that you enjoyed the service provided by our staff, particularly Roger. It is gratifying to know that you appreciated the cleanliness and organization of your room. We understand your concerns regarding the self-service laundry facilities. While our machines are designed for convenience, we appreciate your feedback regarding the automatic detergent dispensing feature and the desire for alternative options. Your suggestion will be noted for our future considerations. We also acknowledge your comments regarding the elevator service, and we will continue to monitor this to ensure the best experience for our guests. We are grateful for your positive remarks and hope to welcome you back during your next visit to Singapore. Warm regards, Bernette Loh Executive Secretary

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Other web-users rate our hotel

  • 2,509 reviews 9.7/10 Location
  • 2,309 reviews 7/10 Room
  • 1,897 reviews 8.5/10 Service
  • 66 reviews 8.3/10 WiFi
  • 1,077 reviews 8.9/10 Cleanliness
  • 729 reviews 8.2/10 Breakfast
  • 581 reviews 8.2/10 Food
  • 28 reviews 0.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.