ibis Singapore on Bencoolen 4 stars

Customer review rating (ALL Rating) 4.4/5 3,244 reviews

ibis Singapore on Bencoolen - Image 1
ibis Singapore on Bencoolen - Image 2
ibis Singapore on Bencoolen - Image 3
ibis Singapore on Bencoolen - Image 4
170 Bencoolen Street, 189657 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Telephone
Fax +65 6593 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,244 reviews

TripAdvisor Rating  4.1/5  7,467 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Duy H. N. Business - Confirmed reviews ALL

The elevator is old and slow; The hotel don’t have wireless payment by credit card like Apple pay, Google pay or SamSung pay; When my physical card have issue I have to pay the full payment by cash!

Extremely Disappointing Stay — Misleading Offers and Poor Service

TripAdvisor rating 1.0/5

Luciana M TripAdvisor review

My family and I booked a family room for four people: two adults, one teenager, and one child. Upon arrival, we were given a room with one queen bed and one single bed. According to the hotel manager, a man named Roger, the queen bed was supposed to be shared by three people — two adults and one child. This was already unacceptable. To make matters worse, we had purchased a “breakfast promotion” offered directly through the hotel’s website. This promotion appeared as a pop-up during the booking process, stating that if you bought breakfast for two adults, the remaining guests would have breakfast “for free.” However, upon check-in, we were informed that the children were not included and that we would need to pay extra for their breakfast. We spoke with Roger about this issue and even escalated it to the Accor Group, which owns the Ibis brand. Unfortunately, nothing was done. Accor simply stated that the issue had to be resolved locally, refusing to take any responsibility for the misleading communication and promotion used by this hotel. When I chose an Ibis property, I expected reliability and the security that comes with the Accor brand, but we were completely disappointed. We stayed at this hotel for 12 days, and the only way to have breakfast for everyone was to pay extra for the children or limit ourselves to six days of breakfast. Moreover, the breakfast price listed online was actually higher than the price charged on-site. The breakfast itself was very basic, offering the same items every day, only two kinds of fruit, and no yogurt — which is unacceptable for a continental and Asian breakfast. Regarding room service, it was also disappointing. On several occasions, we returned at night to find no towels or hygiene products. Overall, be very careful with this hotel. It offers one thing and delivers another. The so-called “promotions” are misleading, and the management is unhelpful. The manager, Roger, kept saying that this was the hotel’s policy but could not show us any link or document to prove it, only suggesting that we “look for it on the Accor website.” In summary: I do not recommend Ibis Singapore on Bencoolen. It is a low-quality hotel, with fake promotions, poor service, and no support from the Accor Group.

Customer review rating 0.5/5

Joel A. R. Couples - Confirmed reviews ALL

The hotel itself is old and poorly maintained. As soon as you walk in, there’s a musty smell, it feels hot and unclean, and the overall vibe is very uncomfortable. A place that wants to be inviting should always have a good A/C temperature and a pleasant smell. It can be old and still feel welcoming — but this hotel completely misses that. I honestly don’t understand how this place is rated 4 stars — it should be 1 star at best. The room was small and had an unpleasant odor. There was no proper place to store luggage; apparently, they expect you to keep it under the bed. The mattress was old with visible stains, and the pillows were big, hard, and extremely uncomfortable. The location isn’t great either — you have to walk a long way to get to anything decent, and there aren’t any good restaurants nearby. The staff didn’t appear very clean, and even though the room had been “cleaned,” it still smelled like urine. The hallways also had a bad odor. Overall, I definitely do not recommend this hotel. It was a nightmare experience from start to finish.

Dear Joel A. R., Thank you for taking the time to share your feedback regarding your recent stay at ibis Singapore on Bencoolen. I sincerely apologize for the discomfort you experienced during your visit. We take cleanliness and maintenance very seriously, and it is disappointing to hear that we did not meet your expectations in these areas. I would like to assure you that we regularly assess our facilities and strive to maintain a welcoming atmosphere for our guests. Your comments about the room conditions and odors have been noted, and I will ensure they are addressed with our housekeeping and maintenance teams. Furthermore, our room design is intended to maximize space, and we regret that it did not meet your needs for luggage storage. While our location is designed to provide easy access to various attractions, I understand that it may not have met your preferences. Your feedback is invaluable, and I thank you again for bringing these issues to our attention. Best Regards, Jaber Salehi Executive Assistant Manager ibis Singapore on Bencoolen

Customer review rating 5.0/5

Henry M. A. Solo - Confirmed reviews ALL

the room was big enough and newly renovated. overall it was a lovely stay

Dear Henry M. A., Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed our facilities, strategic location, and the comfort of our newly renovated rooms. Your feedback motivates us to continue providing quality service. Warm regards, Bernette Loh Executive Secretary

Customer review rating 2.0/5

Deepak K. Families - Confirmed reviews ALL

Very good

Dear Deepak K., Thank you for your feedback. We appreciate your positive remark and are pleased to know that you found your stay satisfactory. Should you have any specific suggestions for improvement, we would be grateful to hear them. Best Regards, Jaber Salehi Executive Assistant Manager ibis Singapore on Bencoolen

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,554 reviews 9.7/10 Location
  • 2,363 reviews 7.1/10 Room
  • 1,952 reviews 8.4/10 Service
  • 70 reviews 8.5/10 WiFi
  • 1,109 reviews 8.8/10 Cleanliness
  • 768 reviews 8.2/10 Breakfast
  • 601 reviews 7.9/10 Food
  • 45 reviews 8.3/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.