ibis Singapore on Bencoolen 4 stars

Customer review rating (ALL Rating) 4.4/5 3,185 reviews

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ibis Singapore on Bencoolen - Image 1
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170 Bencoolen Street, 189657 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

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Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Telephone
Fax +65 6593 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,185 reviews

TripAdvisor Rating  4.1/5  7,454 reviews

Certificate of excellence 2025

Decent and comfortable hotel in an excellent location with a few flaws

TripAdvisor rating 4.0/5

greatserpent TripAdvisor review

I stayed for 1 night at the end of Apr 2025 Pros: -19.6 mbps download and 19.4 mpbs upload wifi speed, mobile tested. reasonably fast. -bed is fairly comfortable -shower is good and doesn't spill water outside the glassed area. -room has two rubbish bins, one in the bathroom and one in the room. -bench along the window with space to put your things. -plenty of powerpoints -coat hangers provided. -tissue box in the bathroom. -hairdryer provided. -location is excellent. walking distance to food places in Bugis and also right next to bus stop. Cons: -no bathroom light switch near the bedside. -elevator is slow. -the mattress topper they have on top of the mattress is quite and during the night your back can heat up a lot. -airconditioner air circulates around your face and even if i set the temperature to 27 degrees it is cold on the lowest fan speed. not a fan of that kind of aircon set up. -no bidet in the toilet. Overall rating: 8.5/10

Customer review rating 3.5/5

Kartheek B. Business - Confirmed reviews ALL

Pros: very well located. Best hospitality. Best maintenance.

Dear Kartheek B., Thank you for your feedback. We appreciate your kind words regarding our location and hospitality. However, we always strive for excellence and will take your comments into consideration for future improvements. Best regards, Marina

Customer review rating 3.5/5

Kenda A. A. A. Families - Confirmed reviews ALL

We pre-equested to have very quiet rooms, and we were given ( after very long check in process by unprofessional staff) the most noisy floor. Nocking on doors and shouting at 11pm, 1 am, 3 am, 5 am. Besides, the staff who checked us in wanted to charge us double the deposit ( we paid it in cash and still she included it in the card charge before I stopped her). The other staff were all much better though. Big thanks to the other one I forgot her name who changed our rooms after one night with no sleep at all..

Dear Kenda A. A. A., Thank you for sharing your feedback regarding your recent stay at ibis Singapore on Bencoolen. We sincerely apologize for the inconvenience you experienced with noise disturbances and the check-in process. We would like to share that the colleague who assisted with the check in quite new and is still getting acquainted with processes, and we truly thank you for highlighting your experience for more training opportunities. It is our priority to ensure A. restful environment for our guests, and we regret that your request for A. quiet room was not met. We also appreciate your understanding regarding the initial deposit situation, and we are glad to hear that another staff member was able to assist you with A. room change. Your comments are invaluable in helping us improve our services, and we will share your feedback with our team to enhance our guest experience. Thank you once again for your insights. Best regards, Marina

Customer review rating 4.5/5

Ramanan S. Families - Confirmed reviews ALL

My second stay at Ibis BELCOONEN. Service at the restaurant great as always. As always, thanks Prabu for making me feel welcome and remembering me. Staff at concierge were helpful and court.

Dear Ramanan S., Thank you for your kind words regarding our clean rooms and friendly service. We are delighted that you enjoyed your stay and appreciated the attentive service from Prabu and our front office team. We look forward to welcoming you back soon! Warm regards, Bernette Loh Executive Secretary

Customer review rating 5.0/5

S. S. Couples - Confirmed reviews ALL

In my opinion..this place is the best..the employees are very friendly and the place is also clean and nice..comfortable for resting while traveling to Singapore.

Dear S. Sukarti, Thank you for your kind words regarding our location and the team. We are delighted to hear that you found the hotel clean and comfortable. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. Best regards, Marina

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Other web-users rate our hotel

  • 2,609 reviews 9.7/10 Location
  • 2,408 reviews 7.2/10 Room
  • 1,967 reviews 8.6/10 Service
  • 78 reviews 8.7/10 WiFi
  • 1,115 reviews 9/10 Cleanliness
  • 765 reviews 8.3/10 Breakfast
  • 610 reviews 8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.