ibis budget Singapore Bugis 2 stars

Customer review rating (ALL Rating) 4.6/5 33 reviews

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Description

Hotel extras

  • 10 min walk from Bugis MRT Station

  • 10 min walk to Parco Bugis Junction and Bugis Street

  • Orchard Road is a 10 min drive from the hotel.

  • 10 min walk to Suntec City and Marina Square.

  • Close proximity to famous local dining area.

Our accommodation(s)

Hotel location

ibis budget Singapore Bugis

33 Middle Road
188942 Singapore
Singapore

GPS:1.297053, 103.85564

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  33 reviews

TripAdvisor Rating  3.5/5  556 reviews

Clean central hotel

TripAdvisor rating 4.0/5

bjfjvf TripAdvisor review

For one night transit in Singapore this hotel is completely fine. Weirdly my room did not have a window but other than that was all good. Clean room, comfy bed, kettle.tea coffee in room, toilet and shower clean. Convenience store just next door if you need anything. Centrally located, easy to get too from the airport and MRT stations.

Dear Guest, We are delighted to hear that you had a great time staying with us, from our clean and comfortable rooms and convenient location. Our hotel location is indeed very popular with travellers for our close proximity to many eateries, public transport and convenient amenities. Please be sure to choose the desired room type when making your booking. Our Standard Rooms are not equipped with windows, if you wish to have a window, please select one of our other room types. We hope to see you again on your next visit to Singapore. Warm Regards, Roland Guest Experience Executive

Great

Customer review rating 4.5/5

Peter W. Confirmed reviews ALL

Staff very helpful. Rooms clean.

Dear Peter, It is heart-warming to hear that your stay with us was a wonderful one and you had been impressed with our clean rooms and helpful staff members. It is always great to learn that our efforts contribute to a positive experience for our guests. We look forward to welcoming you back for another splendid stay! Warm Regards, Roland Guest Experience Executive

very small room. no window

TripAdvisor rating 2.0/5

sitdeus TripAdvisor review

The hotel is 5 mins walk from Raffles, but the contrast between that hotel and this is immense. The Ibis Budget hotel has no facilities. The room was barely big enough to have the bed. Hardly anywhere to put our suitcases and no wardrobe (just a tiny hanging space). The ensuite is a toilet, sink and shower head, so the whole ensuite (including the toilet) gets wet if you take a shower. There was no outside window. 8 mins from the metro. Many eateries nearby.

Dear sitdeus, I'm really surprised by your ridiculously inapt comparison between Singapore's iconic five-star luxury RAFFLES HOTEL with an IBIS BUDGET hotel! Room rates at Raffles hotel will easily be 10 times that of ibis budget. As one of the most densely populated cities in the world, land is scarce here and hence, most budget accommodation properties do not offer large rooms. Standard rooms do not have windows and this is clearly indicated in the booking platform. If you require a window, please book a Superior or Deluxe room. Please do consider booking Raffles Hotel in your next trip to SIngapore. I am sure that you will not be disappointed. Warm Regards, Roland Guest Experience Executive

BEWARE BED BUGS AND AWFUL CUSTOMER SERVICE

Customer review rating 0.5/5

Acj Solo - Confirmed reviews ALL

I checked into my room, 514 around 4.00pm.After a long day travelling, I showered, changed and went out exploring for the evening. I arrived back just after 9.00pm. I had been in bed for about an hour when I started to feel itchy and could feel something biting me. I pulled back the duvet and then took the sheets off and there were bed bugs, I counted at least 15 of them just under the sheet! They were crawling all over the quilted mattress protector too. I got dressed and went down to inform reception. No apology was given, I was just handed a key card for another room. I then had to go and move all my things by myself. I began by checking the bed in the new room, 503. The mattress protector had already got lots of stains and pieces of hair, it looked as though it hadn't been cleaned in a while. This room also had bed bugs. I went down to reception yet again. The receptionist Chloe really did not offer any help with the situation. I asked for a refund at the end of my stay, as this is the second room that has bed bugs. She then apologised but it was obvious that she didn’t care. She then phoned the manager, who I believe to be called Jason. She asked me if I had already booked somewhere else to say, in which I said no and I don’t plan on it as it’s late at night, will cost much more and I was catching a flight the next day. To my horror she then said that I could not be offered a refund if I was staying here but they could move me to another hotel. I did not want to be moved to somewhere unfamiliar at 10.30pm, as I was already exhausted. For some reason she then asked me if the bed bugs could fly! I showed her the pictures and videos of them, along with ones of my bites. I was then offered another new room, 507. I was moving my belongings once again to the new room when there was a knock at the door. It was the receptionist to confirm she had seen the bed bugs in the first room and to take photos of my bites! I really feel like she didn't believe me at first. This caused me so much additional stress. In the morning I had to go buy cream for the bites, as they were so itchy. I felt uncomfortable all night and barely slept, due to this stress. That morning, the receptionist Fifi didn't offer an apology either and came across very rude, when I was checking out, I asked when I could complain and her customer service was atrocious. I received no sympathy or concern and no help was offered at any time throughout my stay. I am a teenage, female travelling alone for the first time. My parents booked this hotel as my Christmas present. My mum is an Accor member and has been for over 20 years. She booked this hotel because it was central to all the tourist attractions in Singapore. She believed the Accor hotels to have a good reputation for cleanliness, and was horrified that this has happened to me. Furthermore, she thought the customer service would be 5 star, how wrong was she! She will no longer be booking any hotels in your chain because of this experience. Finally, after arriving at my destination, I am having the inconvenience of washing ALL of my belongings, just in case I have a hitch-hiker! SHAME ON YOU IBIS FOR PUTTING THIS MUCH STRESS ON A LOYAL CUSTOMER AND TO OFFER NO MEANINGFUL APOLOGY OR ANYTHING IN COMPENSATION :(

BEWARE BED BUGS AND AWFUL CUSTOMER SERVICE

TripAdvisor rating 1.0/5

acj1426 TripAdvisor review

I checked into my room, 514 around 4.00pm.After a long day travelling, I showered, changed and went out exploring for the evening. I arrived back just after 9.00pm. I had been in bed for about an hour when I started to feel itchy and could feel something biting me. I pulled back the duvet and then took the sheets off and there were bed bugs, I counted at least 15 of them just under the sheet! They were crawling all over the quilted mattress protector too. I got dressed and went down to inform reception. No apology was given, I was just handed a key card for another room. I then had to go and move all my things by myself. I began by checking the bed in the new room, 503. The mattress protector had already got lots of stains and pieces of hair, it looked as though it hadn't been cleaned in a while. This room also had bed bugs. I went down to reception yet again. The receptionist Chloe really did not offer any help with the situation. I asked for a refund at the end of my stay, as this is the second room that has bed bugs. She then apologised but it was obvious that she didn’t care. She then phoned the manager, who I believe to be called Jason. She asked me if I had already booked somewhere else to say, in which I said no and I don’t plan on it as it’s late at night, will cost much more and I was catching a flight the next day. To my horror she then said that I could not be offered a refund if I was staying here but they could move me to another hotel. I did not want to be moved to somewhere unfamiliar at 10.30pm, as I was already exhausted. For some reason she then asked me if the bed bugs could fly! I showed her the pictures and videos of them, along with ones of my bites. I was then offered another new room, 507. I was moving my belongings once again to the new room when there was a knock at the door. It was the receptionist to confirm she had seen the bed bugs in the first room and to take photos of my bites! I really feel like she didn't believe me at first. This caused me so much additional stress. In the morning I had to go buy cream for the bites, as they were so itchy. I felt uncomfortable all night and barely slept, due to this stress. That morning, the receptionist Fifi didn't offer an apology either and came across very rude, when I was checking out, I asked when I could complain and her customer service was atrocious. I received no sympathy or concern and no help was offered at any time throughout my stay. I am a teenage, female travelling alone for the first time. My parents booked this hotel as my Christmas present. My mum is an Accor member and has been for over 20 years. She booked this hotel because it was central to all the tourist attractions in Singapore. She believed the Accor hotels to have a good reputation for cleanliness, and was horrified that this has happened to me. Furthermore, she thought the customer service would be 5 star, how wrong was she! She will no longer be booking any hotels in your chain because of this experience. Finally, after arriving at my destination, I am having the inconvenience of washing ALL of my belongings, just in case I have a hitch-hiker! SHAME ON YOU IBIS FOR PUTTING THIS MUCH STRESS ON A LOYAL CUSTOMER AND TO OFFER NO MEANINGFUL APOLOGY OR ANYTHING IN COMPENSATION :(

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