Grand Mercure Business Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 29 reviews

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Description

Hotel extras

  • Stay in spacious rooms in Business Bay overlooking Dubai canal, perfect for work & downtime

  • Live in the centre of it all, just minutes away from Burj Khalifa, Dubai Mall & DWTC

  • Gather, unwind & make memories across dining, drinks & entertainment

  • Swim anytime in a temperature-controlled outdoor pool, unwind at the bar, gym & sauna

  • Designed for workdays & city breaks, truly a memorable stay for business & leisure travellers

Our accommodation(s)

Hotel location

Grand Mercure Business Bay

AL ABRAJ STREET, MARASI DRIVE, BUSINESS BAY
32300 DUBAI
United Arab Emirates

GPS:25.18242, 55.27489

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  29 reviews

Customer review rating 0.5/5

Oksana K. Couples - Confirmed reviews ALL

I booked this hotel through the ALL Accor app as I am a member. We checked in quite late, and the receptionist did not provide us with any information about the hotel at all. In the hotel description, it was stated that there is a spa included in the price. However, it turned out that the spa requires an additional fee, which was very disappointing. The receptionist also failed to mention that the pool area is under renovation. Overall, almost nothing in the hotel is actually operational. There is a terrible smell everywhere. I booked this hotel only because it was described as new in the ALL Accor app. On every floor there is a strong odor of dampness and mold. We even asked to be moved to a higher-category room with an extra charge just to escape the awful smell. The breakfast was terrible — the juices and hot water were basically empty. We will never return to this hotel again. Even in the upgraded room, there was only one toothbrush provided, which was also very frustrating.

Dear Ms. Oksana, Thank you for taking the time to share your feedback following your recent stay at Grand Mercure Business Bay. We are sorry to learn that certain aspects of your experience did not fully meet your expectations. Your comments have been carefully noted and shared with the relevant teams for review, as part of our ongoing commitment to improving guest experience. We truly value your feedback, as it helps us better understand areas where we can enhance our services and communication. We hope to have the opportunity to welcome you again in the future for a more comfortable stay. Kind regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 5.0/5

Christopher R. Business - Confirmed reviews ALL

Brilliant stay - hotel, staff.. everything could not be better

Dear Mr. Christopher, Thank you for taking the time to share your fantastic feedback regarding your recent stay at Grand Mercure Business Bay. We are truly delighted to hear that you had a brilliant experience and that everything—from the hotel facilities to the service provided by our team—met your expectations to the highest level. Your recognition means a great deal to us, especially coming from a valued ALL Platinum member. It is wonderful to know that you enjoyed all aspects of your stay, including dining, leisure facilities, concierge service, and your treatment experience. Your kind words will be shared with the entire team as a great source of motivation. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 5.0/5

Abdulla H. Solo - Confirmed reviews ALL

Great end 2 end

Dear Mr. Abdulla, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are truly delighted to know that you had an excellent stay and enjoyed a seamless end-to-end experience with us. Your special appreciation for our Front Desk team is highly valued, and your kind words will be gladly shared with them—it will surely encourage them to continue delivering exceptional service. As a valued Accor Diamond member, your satisfaction means a great deal to us, and we are pleased to have met your expectations on this occasion. We look forward to welcoming you back to Grand Mercure Business Bay soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 5.0/5

Nabil E. K. Solo - Confirmed reviews ALL

Perfect

Dear Mr. Nabil, Thank you for your wonderful feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to hear that everything was perfect and that you enjoyed your experience with us. Your kind words motivate our team to continue providing exceptional service and comfort to all our guests. We look forward to welcoming you back on your next visit and making it just as memorable. Warm regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 3.5/5

Saurav K. Friends - Confirmed reviews ALL

Staff was not very helpful.

Dear Mr. Saurav, Thank you for sharing your feedback regarding your recent stay at Grand Mercure Business Bay. We sincerely apologize that our team did not meet your expectations and for any inconvenience caused during your visit. We have shared your comments with our team to ensure that our service meets the high standards we strive for, particularly regarding staff assistance and WiFi connectivity. We truly appreciate your feedback as it helps us improve and provide a better experience for all our guests. We hope to welcome you back on a future visit and provide a seamless stay that reflects the quality and comfort we aim to deliver. Warm regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Other web-users rate our hotel

  • 280 reviews 8.5/10 Location
  • 443 reviews 7.6/10 Room
  • 593 reviews 8.8/10 Service
  • 12 reviews 6.5/10 WiFi
  • 230 reviews 7.5/10 Cleanliness
  • 176 reviews 6/10 Comfort
  • 140 reviews 7.7/10 Breakfast
  • 51 reviews 5.6/10 Pool

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