Dear Mr. Aiham, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Grand Mercure Business Bay. We are truly delighted to know that you had such an awesome experience and that you appreciated our cleanliness, location, and the professionalism of our team. Your kind recognition of May is especially appreciated, and we will be sure to share your compliments with her. We sincerely value your loyalty as an ALL Silver member and thank you for your trust in us. We look forward to welcoming you back again soon for another memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Rajesh, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We regret that your experience did not fully meet your expectations, particularly with the room service and overall room condition. Your comments are noted and have been shared with the relevant teams to ensure improvements are made. We appreciate your feedback, as it helps us enhance the quality of our services, and we hope to have the opportunity to welcome you again for a more pleasant experience. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. K., Thank you for taking the time to share your feedback regarding your stay with us from 15th to 19th September 2026. We sincerely apologize for the inconvenience you experienced during your late-night arrival. While we are pleased that the matter was eventually resolved with the involvement of our Rooms Division Manager, we fully recognize that the situation should have been handled more efficiently. Please be assured that your feedback has been shared with the relevant teams to ensure that this remains an isolated incident. We truly value your loyalty as an Accor member and regret that this experience did not reflect the level of service you have come to expect from us. We sincerely hope to have the opportunity to welcome you again and provide you with a much smoother and more comfortable experience. Kind regards, Austine Obare Rooms Division Manager

Dear Mr.M. Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our great location in Business Bay, as well as the pool, well-equipped gym, internet, and the convenience of being within walking distance of restaurants, supermarkets, pharmacies, and the boulevard. It’s also wonderful to know that our team made a positive impression with their friendly and welcoming service, including our restaurant and breakfast team. That said, we sincerely apologize for the housekeeping issue you experienced. We understand how important cleanliness and hygiene This does not reflect the standards we aim to provide. Your feedback has been shared with our Housekeeping team for immediate review and follow-up. We also appreciate your understanding regarding the room size, particularly given our location in Business Bay. Thank you again for highlighting both the positives and the areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with a much cleaner and more comfortable experience. Best Regards Austine Obare Rooms Division Manager

Dear Mr. Christopher, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to know that you had a comfortable stay and appreciated the friendliness of our team, as well as the overall quality of your experience. Your kind words are truly valued and will be shared with the entire team. At the same time, we sincerely regret the inconvenience you experienced with the WiFi. Please rest assured that your feedback has been shared with the concerned team for review and improvement, as we continuously work to enhance our services. Thank you once again for your valuable feedback. We look forward to welcoming you back to Grand Mercure Business Bay for an even better experience. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to know that you had a comfortable stay and appreciated our convenient location as well as the helpfulness of our team. Your kind words are truly valued and will be shared with the entire team as a great source of motivation. We look forward to welcoming you back to Grand Mercure Business Bay for another pleasant and enjoyable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Ahtisham, Thank you for taking the time to share your outstanding feedback about your stay at Grand Mercure Business Bay. We are truly delighted to know that you had the best stay and that our team made such a positive impression with their professionalism and helpfulness. Your kind words mean a great deal to us and serve as a strong motivation for the entire team to continue delivering exceptional hospitality. It is especially rewarding to see your perfect ratings across all aspects of your experience, and we sincerely appreciate your recommendation. Thank you once again for your trust and for choosing Grand Mercure Business Bay. We look forward to welcoming you back for another exceptional stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Mahdy, Thank you for taking the time to share your exceptional feedback about your stay at Grand Mercure Business Bay. We are truly delighted to know that you consider our hotel as the No.1 in Business Bay and that everything met your expectations. Your kind words mean a great deal to us and are a great source of motivation for our entire team. It is especially rewarding to hear your recognition of Yasir and M.. Your appreciation will certainly be shared with them and the team as encouragement to continue delivering outstanding hospitality. Thank you once again for your trust and for choosing Grand Mercure Business Bay. We look forward to welcoming you back for another perfect stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Nageswara, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We are pleased to know that you appreciated several aspects of your stay, particularly our team, cleanliness, and overall service. At the same time, we regret the inconvenience you experienced with the air conditioning during your stay, and we understand how this would have impacted your comfort. Your feedback has been noted and shared with the relevant team for review, as we continuously work to improve our guest experience. We appreciate your comments and hope to have the opportunity to welcome you again for a more comfortable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. Maricor, Thank you for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Business Bay. We are delighted to know that you had a great experience and that our team was accommodating throughout your stay. It is especially rewarding to hear your kind appreciation of Ms. Lea for her helpful and attentive service. Your recognition will certainly be shared with her and the entire team, as it is a great motivation to continue delivering excellent hospitality. We are also pleased that you enjoyed the karaoke experience and overall facilities, and we truly appreciate your positive comments regarding our sustainability initiatives and services. Thank you once again for your valuable feedback and for choosing Grand Mercure Business Bay. We look forward to welcoming you back soon for another enjoyable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mrs. A., Thank you for taking the time to share your recent experience with us. We are truly sorry that we did not meet your expectations during your stay. We fully understand that the incident you experienced was upsetting, and we do not wish to minimise the impact it had on you. The privacy, safety, and wellbeing of our guests are of the utmost importance to us, and we take concerns of this nature extremely seriously. Please be assured that we are carefully reviewing the circumstances surrounding the incident to ensure that the appropriate corrective measures are taken We are concerned by your comments regarding the follow-up and support you received from our team as our Assistant Front Office Manager did follow up with you; however, you ultimately felt it necessary to check out. Please accept our sincere apologies for the disappointment caused during your stay. Your feedback is taken seriously and is valuable in helping us identify areas where we need to improve. We sincerely hope that, in time, you may consider giving us another opportunity to restore your confidence in our hotel and demonstrate the high standard of hospitality, care, and service that we strive to provide to every guest. Best regards, Austine Obare Rooms Division Manager

Dear Ms. Zarina, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are delighted to know that you enjoyed your stay and appreciated our quick and efficient check-in, convenient location, spacious rooms, lovely views, and the delicious drinks at Café Delic. We are especially pleased to hear that our team’s courteous, pleasant, and professional service made your stay truly memorable. Your kind appreciation of Alin, Elesbeth, and Mr. Obare is sincerely valued. We will gladly share your generous feedback with them and the entire team, as recognition from our guests is a great motivation to continue delivering warm and personalized hospitality. Thank you once again for recommending Grand Mercure Business Bay. We look forward to welcoming you back and creating another memorable experience for you. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Sumair, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are delighted to know that you enjoyed our excellent rooms and décor, and that you experienced the warm and welcoming hospitality of our team throughout your stay. We are especially pleased to hear that you felt well recognized as an ALL Gold member, enjoyed your welcome drink and amenity, and were happy with your room upgrade. Your kind appreciation of our Duty Manager, Lea, as well as Samia and our reception and concierge colleagues, is truly valued. We will gladly share your generous feedback with the team, as recognition from our guests is a great motivation to continue delivering exceptional and personalized service. Thank you once again for your perfect rating and for your kind recommendation. We are already looking forward to welcoming you back to Grand Mercure Business Bay for another memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Vineet, Thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed your comfortable stay and that our team contributed positively to your experience. Your kind words about the helpful and cooperative service provided by our colleagues are truly appreciated. We are especially grateful for your recognition of Fahaz, and we will be pleased to share your compliments with him as an encouragement to continue delivering the warm and attentive service our guests deserve. Thank you once again for your valuable feedback and for choosing Grand Mercure Business Bay. We look forward to welcoming you back and creating another memorable stay in the near future. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. Marwan, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. While we are pleased to note your positive ratings in areas such as cleanliness, Wi-Fi, and check-out experience, we regret that your overall impression did not reflect the standards you expect from an Accor property. We are particularly concerned to learn about your experience during breakfast. Please be assured that your comments regarding the variety, service interaction, and overall experience have been taken seriously and shared with the relevant teams for immediate review. This is certainly not representative of the level of service we aim to deliver. Regarding your observations on the restaurant, your feedback has been addressed internally to reinforce the expected practices with our team, we would also like to highlight this is a temporary set-up while we are renovating our all-day dining restaurant, which we expect to be ready by September this year. We truly value your loyalty as an ALL member and regret that we did not meet your expectations on this occasion. We appreciate your constructive feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr.A., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Cleanliness and guest comfort are among our highest priorities, so we are very concerned to hear about the condition of your room and the issues you experienced with the bed linens. Please accept our sincere apologies for these shortcomings. Your comments have been shared with our housekeeping team, and the necessary corrective actions are being taken to ensure similar situations do not occur in the future. We also regret that your interaction with our reception team did not reflect the level of hospitality and professionalism we strive to provide. Your feedback has been shared with the relevant department so that appropriate follow-up and additional training can be carried out where needed. We sincerely appreciate your feedback, as it helps us identify areas for improvement and enhance the experience we provide to our guests. We hope you will consider giving us another opportunity to welcome you back and provide you with the high standard of service and comfort you rightfully expect. Kind regards, Austine Obare Rooms Division Manager

Dear Ms. Nouf, Thank you for taking the time to share your detailed feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed our location, the comfort of your stay, and the warm service provided by our team. Your kind words regarding our colleagues, as well as the responsiveness of our room service and housekeeping teams, are truly appreciated and will certainly be shared with everyone. At the same time, we sincerely regret that certain aspects of your dining experience did not meet your expectations. Your comments regarding the breakfast variety, suitability to local preferences, and the welcome drink have been carefully noted and shared with our culinary team for immediate review and improvement. Guest feedback such as yours is invaluable in helping us enhance our offerings, and we truly appreciate you bringing this to our attention in such a constructive manner. We look forward to welcoming you again for an even more enjoyable and refined experience. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. K., We sincerely thank you for taking the time to share your excellent feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed the cleanliness, spaciousness, and overall quality of your experience with us. Your kind comments are truly appreciated and will be shared with our team as recognition of their efforts. We also value your suggestion regarding extended gym operating hours, which has been noted for review as part of our continuous improvement initiatives. We look forward to welcoming you back again in the near future. Kind regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Ms. D. V., We sincerely thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you and your family had a memorable experience and enjoyed the warm ambiance, comfort, and attentive service throughout your stay. Your kind recognition of Mr. Austine is greatly appreciated and will be shared with him and the team as a source of pride and motivation. We are truly pleased that your stay met your expectations, and we look forward to welcoming you and your family back again very soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay