Grand Mercure Business Bay 4 stars

Dear Ms. Zarina, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are delighted to know that you enjoyed your stay and appreciated our quick and efficient check-in, convenient location, spacious rooms, lovely views, and the delicious drinks at Café Delic. We are especially pleased to hear that our team’s courteous, pleasant, and professional service made your stay truly memorable. Your kind appreciation of Alin, Elesbeth, and Mr. Obare is sincerely valued. We will gladly share your generous feedback with them and the entire team, as recognition from our guests is a great motivation to continue delivering warm and personalized hospitality. Thank you once again for recommending Grand Mercure Business Bay. We look forward to welcoming you back and creating another memorable experience for you. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Sumair, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are delighted to know that you enjoyed our excellent rooms and décor, and that you experienced the warm and welcoming hospitality of our team throughout your stay. We are especially pleased to hear that you felt well recognized as an ALL Gold member, enjoyed your welcome drink and amenity, and were happy with your room upgrade. Your kind appreciation of our Duty Manager, Lea, as well as Samia and our reception and concierge colleagues, is truly valued. We will gladly share your generous feedback with the team, as recognition from our guests is a great motivation to continue delivering exceptional and personalized service. Thank you once again for your perfect rating and for your kind recommendation. We are already looking forward to welcoming you back to Grand Mercure Business Bay for another memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Vineet, Thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed your comfortable stay and that our team contributed positively to your experience. Your kind words about the helpful and cooperative service provided by our colleagues are truly appreciated. We are especially grateful for your recognition of Fahaz, and we will be pleased to share your compliments with him as an encouragement to continue delivering the warm and attentive service our guests deserve. Thank you once again for your valuable feedback and for choosing Grand Mercure Business Bay. We look forward to welcoming you back and creating another memorable stay in the near future. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. Marwan, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. While we are pleased to note your positive ratings in areas such as cleanliness, Wi-Fi, and check-out experience, we regret that your overall impression did not reflect the standards you expect from an Accor property. We are particularly concerned to learn about your experience during breakfast. Please be assured that your comments regarding the variety, service interaction, and overall experience have been taken seriously and shared with the relevant teams for immediate review. This is certainly not representative of the level of service we aim to deliver. Regarding your observations on the restaurant, your feedback has been addressed internally to reinforce the expected practices with our team, we would also like to highlight this is a temporary set-up while we are renovating our all-day dining restaurant, which we expect to be ready by September this year. We truly value your loyalty as an ALL member and regret that we did not meet your expectations on this occasion. We appreciate your constructive feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr.A., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Cleanliness and guest comfort are among our highest priorities, so we are very concerned to hear about the condition of your room and the issues you experienced with the bed linens. Please accept our sincere apologies for these shortcomings. Your comments have been shared with our housekeeping team, and the necessary corrective actions are being taken to ensure similar situations do not occur in the future. We also regret that your interaction with our reception team did not reflect the level of hospitality and professionalism we strive to provide. Your feedback has been shared with the relevant department so that appropriate follow-up and additional training can be carried out where needed. We sincerely appreciate your feedback, as it helps us identify areas for improvement and enhance the experience we provide to our guests. We hope you will consider giving us another opportunity to welcome you back and provide you with the high standard of service and comfort you rightfully expect. Kind regards, Austine Obare Rooms Division Manager