Grand Mercure Business Bay 4 stars

Customer review rating (ALL Rating) 4.5/5 23 reviews

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Description

Hotel extras

  • Nestled in the heart of Dubai's business district

  • Easy access from Burj Khalifa, Dubai Mall and the World Trade Centre

  • 2 restaurants, sports bar & lounges, private karaoke rooms & versatile meeting spaces

  • Spacious outdoor swimming pool, fitness gym and sauna-steam room

  • Offering a refined experience for both business and leisure travelers

Our accommodation(s)

Hotel location

Grand Mercure Business Bay

AL ABRAJ STREET, MARASI DRIVE, BUSINESS BAY
32300 DUBAI
United Arab Emirates

GPS:25.18242, 55.27489

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  23 reviews

Customer review rating 3.5/5

Saurav K. Friends - Confirmed reviews ALL

Staff was not very helpful.

Dear Mr. Saurav, Thank you for sharing your feedback regarding your recent stay at Grand Mercure Business Bay. We sincerely apologize that our team did not meet your expectations and for any inconvenience caused during your visit. We have shared your comments with our team to ensure that our service meets the high standards we strive for, particularly regarding staff assistance and WiFi connectivity. We truly appreciate your feedback as it helps us improve and provide a better experience for all our guests. We hope to welcome you back on a future visit and provide a seamless stay that reflects the quality and comfort we aim to deliver. Warm regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 5.0/5

Shawna D. S. Business - Confirmed reviews ALL

I loved everything about the hotel. The location was perfect and the room was comfy and stylish. Breakfast buffet was amazing👏

Dear Ms. Shawna, Thank you for sharing your wonderful feedback regarding your stay at Grand Mercure Business Bay. We are thrilled to hear that you enjoyed the location, the stylish and comfortable room, and the breakfast buffet. It is especially rewarding to know that our team contributed positively to your experience. Your kind words will be shared with the team—they will be delighted to hear your appreciation. We look forward to welcoming you back soon for another memorable stay! Warm regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 3.5/5

Christophe M. Business - Confirmed reviews ALL

Room is great, easy access, but amenities under renovation and surrounding us a construction site.

Dear Mr. Christophe, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We are glad to hear that you enjoyed the comfort of your room, the ease of access, and the service provided by our team. At the same time, we sincerely apologize for the inconvenience caused by ongoing renovations and the nearby construction site during your stay. We understand that this impacted some of your experience and appreciate your understanding during this period of improvement. Your feedback regarding sustainability initiatives, including the use of plastic bottles, is noted and will help us continue to enhance our efforts. We hope to have the opportunity to welcome you back in the future under better circumstances so you can fully enjoy all that Grand Mercure Business Bay has to offer. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 4.5/5

Karina M. Families - Confirmed reviews ALL

Nice property, with nice stuff. Ali especially from the guest services stood out.

Dear Ms. Karina, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed our property and that our team made a positive impression during your visit. It is especially wonderful to hear that Ali stood out — we will be sure to share your kind words with him and the team, as they will be very encouraging. We also appreciate your feedback regarding the check-in process and will review this to ensure a smoother experience for all our guests in the future. It was a pleasure having you and your family stay with us, and we look forward to welcoming you back to Grand Mercure Business Bay soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Customer review rating 5.0/5

Christine D. Business - Confirmed reviews ALL

Beautiful

Dear Ms. Christine, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are truly delighted to know that you found your stay comfortable and beautiful, and that our team provided accommodating service throughout your visit. It is especially rewarding to see your perfect scores across all aspects of your experience, including our concierge service and fitness centre. Your kind words will certainly be shared with the entire team. We look forward to welcoming you back to Grand Mercure Business Bay soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Other web-users rate our hotel

  • 291 reviews 8.4/10 Location
  • 451 reviews 7.7/10 Room
  • 575 reviews 8.7/10 Service
  • 12 reviews 6.9/10 WiFi
  • 230 reviews 7.8/10 Cleanliness
  • 144 reviews 7.6/10 Breakfast

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