Grand Mercure Business Bay 4 stars

Dear Mr.A., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Cleanliness and guest comfort are among our highest priorities, so we are very concerned to hear about the condition of your room and the issues you experienced with the bed linens. Please accept our sincere apologies for these shortcomings. Your comments have been shared with our housekeeping team, and the necessary corrective actions are being taken to ensure similar situations do not occur in the future. We also regret that your interaction with our reception team did not reflect the level of hospitality and professionalism we strive to provide. Your feedback has been shared with the relevant department so that appropriate follow-up and additional training can be carried out where needed. We sincerely appreciate your feedback, as it helps us identify areas for improvement and enhance the experience we provide to our guests. We hope you will consider giving us another opportunity to welcome you back and provide you with the high standard of service and comfort you rightfully expect. Kind regards, Austine Obare Rooms Division Manager

Dear Ms. Nouf, Thank you for taking the time to share your detailed feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed our location, the comfort of your stay, and the warm service provided by our team. Your kind words regarding our colleagues, as well as the responsiveness of our room service and housekeeping teams, are truly appreciated and will certainly be shared with everyone. At the same time, we sincerely regret that certain aspects of your dining experience did not meet your expectations. Your comments regarding the breakfast variety, suitability to local preferences, and the welcome drink have been carefully noted and shared with our culinary team for immediate review and improvement. Guest feedback such as yours is invaluable in helping us enhance our offerings, and we truly appreciate you bringing this to our attention in such a constructive manner. We look forward to welcoming you again for an even more enjoyable and refined experience. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. K., We sincerely thank you for taking the time to share your excellent feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed the cleanliness, spaciousness, and overall quality of your experience with us. Your kind comments are truly appreciated and will be shared with our team as recognition of their efforts. We also value your suggestion regarding extended gym operating hours, which has been noted for review as part of our continuous improvement initiatives. We look forward to welcoming you back again in the near future. Kind regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Ms. D. V., We sincerely thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you and your family had a memorable experience and enjoyed the warm ambiance, comfort, and attentive service throughout your stay. Your kind recognition of Mr. Austine is greatly appreciated and will be shared with him and the team as a source of pride and motivation. We are truly pleased that your stay met your expectations, and we look forward to welcoming you and your family back again very soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. N., Thank you for taking the time to share your feedback following your recent stay at Grand Mercure Business Bay. We are pleased to know that you found your stay generally comfortable and appreciated the helpfulness of our team. At the same time, we truly value your constructive comments regarding the bathroom setup and breakfast variety. Your suggestions, particularly concerning accessibility features and the inclusion of additional international options, have been noted and shared with the relevant teams for review. Guest feedback such as yours is essential in helping us enhance our services and overall guest experience. We look forward to the opportunity of welcoming you again in the future. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay