Grand Mercure Business Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 39 reviews

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AL ABRAJ STREET, MARASI DRIVE, BUSINESS BAY, 32300 DUBAI, United Arab Emirates

Description

Hotel extras

  • Stay in spacious rooms in Business Bay overlooking Dubai canal, perfect for work & downtime

  • Live in the centre of it all, just minutes away from Burj Khalifa, Dubai Mall & DWTC

  • Gather, unwind & make memories across dining, drinks & entertainment

  • Swim anytime in a temperature-controlled outdoor pool, unwind at the bar, gym & sauna

  • Designed for workdays & city breaks, truly a memorable stay for business & leisure travellers

Our accommodation(s)

Hotel location

Grand Mercure Business Bay

AL ABRAJ STREET, MARASI DRIVE, BUSINESS BAY
32300 DUBAI
United Arab Emirates

GPS:25.18242, 55.27489

Telephone
Fax +971 4 247 3334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  39 reviews

Customer review rating 3.5/5

Sunil N. Business - Confirmed reviews ALL

1.WASH TUB IS TOO HIGH .PERHAPS SOME KIND OF STEP FOR OLDER POPLE CAN BE CONSIDERED 2.SOME NON SLIP MAT CAN BE PUT TO AVOID SLIPPING..3 AT LEAST 1 INDIAN DISH COULD BE PROVIDED FOR BREAKFAST BUFFET.

Dear Mr. N., Thank you for taking the time to share your feedback following your recent stay at Grand Mercure Business Bay. We are pleased to know that you found your stay generally comfortable and appreciated the helpfulness of our team. At the same time, we truly value your constructive comments regarding the bathroom setup and breakfast variety. Your suggestions, particularly concerning accessibility features and the inclusion of additional international options, have been noted and shared with the relevant teams for review. Guest feedback such as yours is essential in helping us enhance our services and overall guest experience. We look forward to the opportunity of welcoming you again in the future. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Customer review rating 5.0/5

Nabil A. Solo - Confirmed reviews ALL

Very comfortable stay

Dear Mr. Nabil, Thank you for taking the time to share your exceptional feedback about your stay at Grand Mercure Business Bay. We are truly delighted to read your kind words regarding our service, team spirit, and the cozy environment. It is especially rewarding to know that you had a very comfortable stay and that every aspect of your experience—from check-in to departure—met your expectations. Your recognition of our team, particularly the Duty Manager and Sales team, means a great deal to us, and your comments will be proudly shared with them as motivation to continue delivering outstanding hospitality. We sincerely appreciate your recommendation and your encouraging words for our future. We look forward to welcoming you back again soon to Grand Mercure Business Bay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Customer review rating 5.0/5

Ahmed E. Families - Confirmed reviews ALL

Thanks a lot for everything. Special thanks to Mr Ali.

Cher Monsieur E., Nous vous remercions sincèrement d’avoir partagé votre excellent retour suite à votre récent séjour au Grand Mercure Business Bay. Nous sommes ravis d’apprendre que votre expérience a été pleinement satisfaisante et que les prestations de l’hôtel ont répondu à vos attentes. Votre mention spéciale à M. Ali est particulièrement appréciée et sera partagée avec lui ainsi qu’avec l’ensemble de nos équipes. Votre satisfaction est notre plus belle récompense et constitue une grande source de motivation pour nos collaborateurs. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt. Cordialement, L’équipe Relations Clients Grand Mercure Business Bay

Customer review rating 1.5/5

Badir S. Business - Confirmed reviews ALL

Bad communication, delay with early check in had to pay a full rate for only few hours as I checked in at 03:00 am, pool not working, no shuttle to beach although clearly advertised on monitors. Overall not a recommendable stay and very doubtful I will come back. After many years as ALL member I feel very disappointed.

Dear Mr. Badir, Thank you for taking the time to share your feedback and for being a valued member of the ALL. We are truly sorry to read that your arrival experience did not meet your expectations. Regarding the early check-in, we would like to kindly clarify our policy for transparency: early check-in from 10:00 AM can be accommodated free of charge subject to availability, while arrivals between 6:00 AM and 10:00 AM are subject to an additional charge. As your arrival was at 03:00 AM, this falls outside the early check-in window, and therefore an additional night was applicable. That said, as a gesture of goodwill and in appreciation of your loyalty, we offered you an upgraded room for the remaining nights of your stay, along with a discounted rate on the following nights, to help make your stay more comfortable. With regard to housekeeping, our team did reach out the day after your arrival. At that time, the daily cleaning service was declined and a “on-call” arrangement was requested, which was fully respected and implemented accordingly. Concerning the swimming pool, we would like to clarify that the closure due to renovation was communicated in advance across our official website, the ALL Accor app, and other online booking platforms to ensure transparency for all guests prior to arrival. We regret any inconvenience this may have caused during your stay. At Grand Mercure Business Bay, we continuously strive to deliver a seamless experience, especially for our loyal guests, and we are genuinely sorry that certain aspects of your stay did not meet expectations on this occasion. We do hope to have the opportunity to welcome you back and restore your confidence in our hospitality. Best Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Customer review rating 0.5/5

Oksana K. Couples - Confirmed reviews ALL

I booked this hotel through the ALL Accor app as I am a member. We checked in quite late, and the receptionist did not provide us with any information about the hotel at all. In the hotel description, it was stated that there is a spa included in the price. However, it turned out that the spa requires an additional fee, which was very disappointing. The receptionist also failed to mention that the pool area is under renovation. Overall, almost nothing in the hotel is actually operational. There is a terrible smell everywhere. I booked this hotel only because it was described as new in the ALL Accor app. On every floor there is a strong odor of dampness and mold. We even asked to be moved to a higher-category room with an extra charge just to escape the awful smell. The breakfast was terrible — the juices and hot water were basically empty. We will never return to this hotel again. Even in the upgraded room, there was only one toothbrush provided, which was also very frustrating.

Dear Ms. Oksana, Thank you for taking the time to share your feedback following your recent stay at Grand Mercure Business Bay. We are sorry to learn that certain aspects of your experience did not fully meet your expectations. Your comments have been carefully noted and shared with the relevant teams for review, as part of our ongoing commitment to improving guest experience. We truly value your feedback, as it helps us better understand areas where we can enhance our services and communication. We hope to have the opportunity to welcome you again in the future for a more comfortable stay. Kind regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Other web-users rate our hotel

  • 264 reviews 8.5/10 Location
  • 439 reviews 7.5/10 Room
  • 616 reviews 8.9/10 Service
  • 9 reviews 6.2/10 WiFi
  • 228 reviews 7.3/10 Cleanliness
  • 133 reviews 7.5/10 Breakfast
  • 54 reviews 4.8/10 Pool
  • 7 reviews 3.3/10 Bar

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