Dear Mr. Mhanna, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are delighted to know that you had a very good and comfortable stay with us. It is especially rewarding to see that our team, accommodation, cleanliness, and overall services contributed positively to your experience. Your satisfaction is our greatest motivation, and we truly appreciate your recommendation and continued trust in Grand Mercure. We look forward to welcoming you back to Grand Mercure Business Bay soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Michael F., Greetings from Grand Mercure Business Bay! Thank you for taking the time to share your valuable feedback following your recent stay with us. We are delighted to learn that you enjoyed a pleasant three-night stay and appreciated the cleanliness of our hotel, the friendliness of our team, and our convenient location near the Business Bay walkway. It is also wonderful to know that your booking experience through ALL.com was smooth and effortless. We are particularly pleased that Elizabeth made a positive impression through her helpful and attentive service. Your kind recognition will certainly be shared with her, as such appreciation is a great source of motivation for our entire team. As a valued ALL – Accor Live Limitless Platinum member, your loyalty and continued trust mean a great deal to us. We sincerely appreciate your positive ratings and recommendation, and we remain committed to making each visit even more enjoyable. Thank you once again for choosing Grand Mercure Business Bay. We look forward to welcoming you back on your next visit to Dubai and providing you with another memorable experience. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Josaphat, Greetings from Grand Mercure Business Bay! Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score following your recent stay. We are delighted to learn that you had an excellent experience and particularly enjoyed the spacious accommodation, our gym facilities, and the breakfast selection. It is equally rewarding to know that our team's hospitality and the overall quality of our services contributed to your satisfaction. We also sincerely appreciate your suggestion regarding extending the gym's operating hours to 24 hours. Your feedback is valuable to us, and we will certainly share it with the relevant management team for consideration as we continuously look for ways to enhance our guests' experience. As a valued ALL – Accor Live Limitless Gold member, your continued trust and loyalty mean a great deal to us. We are especially grateful for your recommendation and the confidence you have placed in our hotel. Thank you once again for choosing Grand Mercure Business Bay. We look forward to welcoming you back for another excellent and memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. Nisha, Greetings from Grand Mercure Business Bay! Thank you for sharing such a heartfelt and beautiful review of your recent stay with us. Reading your kind words has truly brought immense joy to our entire team, and we are delighted to know that your ten days at Grand Mercure Business Bay were filled with warmth, comfort, and unforgettable memories. It is especially rewarding to hear how our team's genuine hospitality made you feel at home throughout your stay. We are particularly touched that we had the opportunity to make your birthday a special occasion, especially while you were away from your family. Knowing that our thoughtful gesture brought you happiness and made you feel celebrated means a great deal to us. We are also delighted to share that the lovely lady from our reception whom you fondly remembered is Rhoda. It is wonderful to know that her warm welcome and genuine care made such a lasting impression on you from the very first day. Your wonderful recognition of Rhoda, Fernando, Kiran, Afif, Shihan, Chef Arath, Chef Adil, and Angelia is sincerely appreciated. We will be delighted to share your lovely compliments with each of them and the entire team. Thank you once again, Ms. Nisha, for allowing us to be part of your special memories and for appreciating the dedication of our team. It was truly our pleasure to have you with us, and we eagerly look forward to welcoming you back to your home away from home in Dubai. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. Manal, Greetings from Grand Mercure Business Bay! Thank you for taking the time to share your wonderful feedback following your recent family stay with us. We are truly delighted to know that you enjoyed the comfort of your room, our excellent location, and the attentive service provided by our team. It is especially rewarding to receive your kind recognition of our Front Office, Housekeeping, and Room Service teams. Your appreciation of their professionalism and warm hospitality will certainly be shared with them. We also appreciate your comments regarding the difficulty you experienced in contacting the hotel from outside Dubai. We regret the inconvenience and have taken note of your feedback, as ensuring smooth and accessible communication with our guests remains an important part of our service. Thank you once again for your kind recommendation. We sincerely look forward to welcoming you and your family back to Grand Mercure Business Bay for another memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. S., Thank you for sharing your feedback with us. Please accept our sincere apologies that your recent stay did not meet your expectations. We deeply regret the inconvenience caused by the lack of follow-up regarding your request for a canal-view room, as well as the repeated delays in service delivery. We understand how frustrating these shortcomings can be and sincerely apologize for the disappointment they caused. Please be assured that your feedback has been taken seriously and will be shared with the relevant teams to help us improve our communication, coordination, and responsiveness in handling guest requests. Providing exceptional service and ensuring a seamless guest experience are priorities for us, and we regret that we fell short of these standards on this occasion. We truly appreciate you bringing these concerns to our attention, as your feedback helps us identify areas for improvement. We hope you will give us another opportunity to restore your confidence in our service and provide you with the comfortable and memorable experience you deserve. Thank you for your understanding, and once again, please accept our sincere apologies. Kind regards, Austine Obare Rooms Division Manager

Dear Mr.N., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely regret that your experience did not meet your expectations. Regarding the business lounge, we would like to clarify that while our hotel does not have a dedicated business lounge, we do offer a quiet workspace with access to computers for guests who wish to work during their stay. Nevertheless, we regret any misunderstanding or inconvenience this may have caused. We are also sorry that the recognition of your Accor Platinum status did not make you feel sufficiently valued, and that the room upgrade and welcome amenities did not meet your expectations. We appreciate your loyalty to Accor and understand the importance of ensuring that our valued members feel recognised and appreciated. Please also accept our sincere apologies for the shortcomings in housekeeping. This is certainly not the level of care and attention to detail we strive to provide. Your comments will be shared with the relevant teams for review and follow-up to help us improve our service standards. On a positive note, we are delighted to learn that Rhoda made such a favorable impression during your stay. Your kind recognition of her professionalism, attentiveness, and genuine commitment to guest satisfaction is greatly appreciated. We will be pleased to share your compliments with Rhoda and the team. We truly value your loyalty as an Accor Platinum member. Your feedback is important to us, as it helps identify areas where we can improve and enhance the guest experience. We sincerely hope to have the opportunity to welcome you back to Grand Mercure and provide you with a more seamless and satisfying stay in the future. Best Regards Austine Obare Rooms Division Manager

Dear Mrs. S. It was a great pleasure to have you stay with us at Grand Mercure Hotel Business Bay. Thank you for your review as an Accor Classic Member we value your feedback We look forward to welcoming you back to Grand Mercure Hotel Business Bay in the near future. Best regards, Austine Obare Rooms Division Manager Grand Mercure Hotel Business Bay & Team

Dear Mr. R., It was a pleasure having you stay with us at Grand Mercure Hotel Business Bay. Please accept our sincere apologies that your room experience did not meet your expectations. We understand the importance of providing a comfortable and memorable stay, and we regret that we fell short of delivering the experience you deserved. As a valued Accor Gold member, your loyalty means a great deal to us. We sincerely appreciate you taking the time to share your feedback, as it helps us identify areas for improvement and continually enhance the quality of our services. We truly value your trust in Grand Mercure and hope to have the opportunity to welcome you back in the future, providing you with the exceptional hospitality and seamless experience you rightfully expect. Thank you for your understanding, and once again, please accept our apologies for the inconvenience caused. Best regards, Austine Obare Rooms Division Manager

Dear Mr. A., It was a great pleasure to have you stay with us at Grand Mercure Hotel Business Bay. Thank you for taking the time to share your valuable feedback. We truly appreciate your kind words and are delighted to know that you had an enjoyable experience with us. We are especially pleased to hear that Samia made such a positive impact on your stay. Your recognition of her outstanding service will be shared with her and the team as a source of encouragement. We look forward to welcoming you back to Grand Mercure Hotel Business Bay in the near future and providing you with another memorable stay. Best regards, Austine Obare Rooms Division Manager Grand Mercure Hotel Business Bay & Team

Dear Ms. Esraa, Greetings from Grand Mercure Business Bay! Thank you for sharing your fantastic feedback following your recent stay with us. We are truly delighted to know that you enjoyed the spacious rooms, the beautiful views, and the overall organization and quality of our services. It is especially rewarding to hear your kind words about our team. We sincerely appreciate you highlighting Ms. Rhoda for her warm hospitality and positive attitude—your recognition will certainly be shared with her and the team. We are grateful for your recommendation and look forward to welcoming you and your family back for another memorable stay in the near future. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. Amara, Thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are truly delighted to know that you found your stay comfortable and well located, and that our team made a positive impression through their polite and respectful service. Your kind words are sincerely appreciated. At the same time, we have taken note of your comments regarding the WiFi speed, ease of access, and aspects of your experience with in-room dining, concierge service, and loyalty recognition. Please rest assured that your feedback has been shared with the relevant teams as we continuously strive to enhance our services and overall guest experience. We sincerely appreciate your recommendation and look forward to welcoming you back again soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Muhammad, Thank you for sharing your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are truly delighted to know that you and your wife had such a comfortable and enjoyable experience with us. It is rewarding to hear that you appreciated our clean and well-maintained facilities, spacious rooms, and the welcoming service provided by our team. We are also pleased that our location added convenience to your visit to key attractions in Dubai. We have also taken note of your comments regarding the breakfast selection, and this will be shared with the relevant team as we continuously strive to enhance our offerings. We sincerely appreciate your kind recommendation and look forward to welcoming you back again soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Ugur Thank you for taking the time to share your detailed feedback with us. We sincerely apologise that your experience fell well below the level of service you expected and deserve. Your comments have been carefully noted, and we have shared your feedback with the relevant management teams so that the matters raised can be thoroughly reviewed and addressed. While certain policies regarding restaurant pricing and taxi arrangements may apply, our colleagues should always communicate these policies in a courteous, respectful, and helpful manner, while making every reasonable effort to assist our guests. As a frequent traveller, we understand that your expectations are shaped by the many hotels and destinations you have experienced. We are therefore sorry that, on this occasion, we did not provide the welcoming, attentive, and efficient service you expected from an Accor property. Thank you again for bringing these matters to our attention. Your feedback is valuable to us and will help us identify areas where we can improve. We sincerely hope to have the opportunity to restore your confidence in us and provide you with the experience you should expect from us should you choose to stay with us again. Best Regards Austine Obare Rooms Division Manager

Dear Mr. Yaseen, Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed our location, especially its proximity to key cycling areas such as Meydan, Kite Beach, and the canal, and that you found our team helpful and the rooms clean. Your kind comments are truly appreciated. We also thank you for your valuable suggestion regarding more cyclist-friendly facilities. Your idea of having a secure bike storage area or accommodating bicycles in rooms with appropriate measures is well noted and will be shared with the relevant team for consideration, as we continuously look for ways to enhance our guest experience. We sincerely appreciate your support and look forward to welcoming you back again soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Aiham, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Grand Mercure Business Bay. We are truly delighted to know that you had such an awesome experience and that you appreciated our cleanliness, location, and the professionalism of our team. Your kind recognition of May is especially appreciated, and we will be sure to share your compliments with her. We sincerely value your loyalty as an ALL Silver member and thank you for your trust in us. We look forward to welcoming you back again soon for another memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Rajesh, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We regret that your experience did not fully meet your expectations, particularly with the room service and overall room condition. Your comments are noted and have been shared with the relevant teams to ensure improvements are made. We appreciate your feedback, as it helps us enhance the quality of our services, and we hope to have the opportunity to welcome you again for a more pleasant experience. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. K., Thank you for taking the time to share your feedback regarding your stay with us from 15th to 19th September 2026. We sincerely apologize for the inconvenience you experienced during your late-night arrival. While we are pleased that the matter was eventually resolved with the involvement of our Rooms Division Manager, we fully recognize that the situation should have been handled more efficiently. Please be assured that your feedback has been shared with the relevant teams to ensure that this remains an isolated incident. We truly value your loyalty as an Accor member and regret that this experience did not reflect the level of service you have come to expect from us. We sincerely hope to have the opportunity to welcome you again and provide you with a much smoother and more comfortable experience. Kind regards, Austine Obare Rooms Division Manager