Dear Mr.N., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely regret that your experience did not meet your expectations. Regarding the business lounge, we would like to clarify that while our hotel does not have a dedicated business lounge, we do offer a quiet workspace with access to computers for guests who wish to work during their stay. Nevertheless, we regret any misunderstanding or inconvenience this may have caused. We are also sorry that the recognition of your Accor Platinum status did not make you feel sufficiently valued, and that the room upgrade and welcome amenities did not meet your expectations. We appreciate your loyalty to Accor and understand the importance of ensuring that our valued members feel recognised and appreciated. Please also accept our sincere apologies for the shortcomings in housekeeping. This is certainly not the level of care and attention to detail we strive to provide. Your comments will be shared with the relevant teams for review and follow-up to help us improve our service standards. On a positive note, we are delighted to learn that Rhoda made such a favorable impression during your stay. Your kind recognition of her professionalism, attentiveness, and genuine commitment to guest satisfaction is greatly appreciated. We will be pleased to share your compliments with Rhoda and the team. We truly value your loyalty as an Accor Platinum member. Your feedback is important to us, as it helps identify areas where we can improve and enhance the guest experience. We sincerely hope to have the opportunity to welcome you back to Grand Mercure and provide you with a more seamless and satisfying stay in the future. Best Regards Austine Obare Rooms Division Manager

Dear Mrs. S. It was a great pleasure to have you stay with us at Grand Mercure Hotel Business Bay. Thank you for your review as an Accor Classic Member we value your feedback We look forward to welcoming you back to Grand Mercure Hotel Business Bay in the near future. Best regards, Austine Obare Rooms Division Manager Grand Mercure Hotel Business Bay & Team

Dear Mr. R., It was a pleasure having you stay with us at Grand Mercure Hotel Business Bay. Please accept our sincere apologies that your room experience did not meet your expectations. We understand the importance of providing a comfortable and memorable stay, and we regret that we fell short of delivering the experience you deserved. As a valued Accor Gold member, your loyalty means a great deal to us. We sincerely appreciate you taking the time to share your feedback, as it helps us identify areas for improvement and continually enhance the quality of our services. We truly value your trust in Grand Mercure and hope to have the opportunity to welcome you back in the future, providing you with the exceptional hospitality and seamless experience you rightfully expect. Thank you for your understanding, and once again, please accept our apologies for the inconvenience caused. Best regards, Austine Obare Rooms Division Manager

Dear Mr. A., It was a great pleasure to have you stay with us at Grand Mercure Hotel Business Bay. Thank you for taking the time to share your valuable feedback. We truly appreciate your kind words and are delighted to know that you had an enjoyable experience with us. We are especially pleased to hear that Samia made such a positive impact on your stay. Your recognition of her outstanding service will be shared with her and the team as a source of encouragement. We look forward to welcoming you back to Grand Mercure Hotel Business Bay in the near future and providing you with another memorable stay. Best regards, Austine Obare Rooms Division Manager Grand Mercure Hotel Business Bay & Team

Dear Ms. Esraa, Greetings from Grand Mercure Business Bay! Thank you for sharing your fantastic feedback following your recent stay with us. We are truly delighted to know that you enjoyed the spacious rooms, the beautiful views, and the overall organization and quality of our services. It is especially rewarding to hear your kind words about our team. We sincerely appreciate you highlighting Ms. Rhoda for her warm hospitality and positive attitude—your recognition will certainly be shared with her and the team. We are grateful for your recommendation and look forward to welcoming you and your family back for another memorable stay in the near future. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. Amara, Thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are truly delighted to know that you found your stay comfortable and well located, and that our team made a positive impression through their polite and respectful service. Your kind words are sincerely appreciated. At the same time, we have taken note of your comments regarding the WiFi speed, ease of access, and aspects of your experience with in-room dining, concierge service, and loyalty recognition. Please rest assured that your feedback has been shared with the relevant teams as we continuously strive to enhance our services and overall guest experience. We sincerely appreciate your recommendation and look forward to welcoming you back again soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Muhammad, Thank you for sharing your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are truly delighted to know that you and your wife had such a comfortable and enjoyable experience with us. It is rewarding to hear that you appreciated our clean and well-maintained facilities, spacious rooms, and the welcoming service provided by our team. We are also pleased that our location added convenience to your visit to key attractions in Dubai. We have also taken note of your comments regarding the breakfast selection, and this will be shared with the relevant team as we continuously strive to enhance our offerings. We sincerely appreciate your kind recommendation and look forward to welcoming you back again soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Ugur Thank you for taking the time to share your detailed feedback with us. We sincerely apologise that your experience fell well below the level of service you expected and deserve. Your comments have been carefully noted, and we have shared your feedback with the relevant management teams so that the matters raised can be thoroughly reviewed and addressed. While certain policies regarding restaurant pricing and taxi arrangements may apply, our colleagues should always communicate these policies in a courteous, respectful, and helpful manner, while making every reasonable effort to assist our guests. As a frequent traveller, we understand that your expectations are shaped by the many hotels and destinations you have experienced. We are therefore sorry that, on this occasion, we did not provide the welcoming, attentive, and efficient service you expected from an Accor property. Thank you again for bringing these matters to our attention. Your feedback is valuable to us and will help us identify areas where we can improve. We sincerely hope to have the opportunity to restore your confidence in us and provide you with the experience you should expect from us should you choose to stay with us again. Best Regards Austine Obare Rooms Division Manager

Dear Mr. Yaseen, Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed our location, especially its proximity to key cycling areas such as Meydan, Kite Beach, and the canal, and that you found our team helpful and the rooms clean. Your kind comments are truly appreciated. We also thank you for your valuable suggestion regarding more cyclist-friendly facilities. Your idea of having a secure bike storage area or accommodating bicycles in rooms with appropriate measures is well noted and will be shared with the relevant team for consideration, as we continuously look for ways to enhance our guest experience. We sincerely appreciate your support and look forward to welcoming you back again soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Aiham, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Grand Mercure Business Bay. We are truly delighted to know that you had such an awesome experience and that you appreciated our cleanliness, location, and the professionalism of our team. Your kind recognition of May is especially appreciated, and we will be sure to share your compliments with her. We sincerely value your loyalty as an ALL Silver member and thank you for your trust in us. We look forward to welcoming you back again soon for another memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Rajesh, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We regret that your experience did not fully meet your expectations, particularly with the room service and overall room condition. Your comments are noted and have been shared with the relevant teams to ensure improvements are made. We appreciate your feedback, as it helps us enhance the quality of our services, and we hope to have the opportunity to welcome you again for a more pleasant experience. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. K., Thank you for taking the time to share your feedback regarding your stay with us from 15th to 19th September 2026. We sincerely apologize for the inconvenience you experienced during your late-night arrival. While we are pleased that the matter was eventually resolved with the involvement of our Rooms Division Manager, we fully recognize that the situation should have been handled more efficiently. Please be assured that your feedback has been shared with the relevant teams to ensure that this remains an isolated incident. We truly value your loyalty as an Accor member and regret that this experience did not reflect the level of service you have come to expect from us. We sincerely hope to have the opportunity to welcome you again and provide you with a much smoother and more comfortable experience. Kind regards, Austine Obare Rooms Division Manager

Dear Mr.M. Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our great location in Business Bay, as well as the pool, well-equipped gym, internet, and the convenience of being within walking distance of restaurants, supermarkets, pharmacies, and the boulevard. It’s also wonderful to know that our team made a positive impression with their friendly and welcoming service, including our restaurant and breakfast team. That said, we sincerely apologize for the housekeeping issue you experienced. We understand how important cleanliness and hygiene This does not reflect the standards we aim to provide. Your feedback has been shared with our Housekeeping team for immediate review and follow-up. We also appreciate your understanding regarding the room size, particularly given our location in Business Bay. Thank you again for highlighting both the positives and the areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with a much cleaner and more comfortable experience. Best Regards Austine Obare Rooms Division Manager

Dear Mr. Christopher, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to know that you had a comfortable stay and appreciated the friendliness of our team, as well as the overall quality of your experience. Your kind words are truly valued and will be shared with the entire team. At the same time, we sincerely regret the inconvenience you experienced with the WiFi. Please rest assured that your feedback has been shared with the concerned team for review and improvement, as we continuously work to enhance our services. Thank you once again for your valuable feedback. We look forward to welcoming you back to Grand Mercure Business Bay for an even better experience. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Grand Mercure Business Bay. We are delighted to know that you had a comfortable stay and appreciated our convenient location as well as the helpfulness of our team. Your kind words are truly valued and will be shared with the entire team as a great source of motivation. We look forward to welcoming you back to Grand Mercure Business Bay for another pleasant and enjoyable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Ahtisham, Thank you for taking the time to share your outstanding feedback about your stay at Grand Mercure Business Bay. We are truly delighted to know that you had the best stay and that our team made such a positive impression with their professionalism and helpfulness. Your kind words mean a great deal to us and serve as a strong motivation for the entire team to continue delivering exceptional hospitality. It is especially rewarding to see your perfect ratings across all aspects of your experience, and we sincerely appreciate your recommendation. Thank you once again for your trust and for choosing Grand Mercure Business Bay. We look forward to welcoming you back for another exceptional stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Mahdy, Thank you for taking the time to share your exceptional feedback about your stay at Grand Mercure Business Bay. We are truly delighted to know that you consider our hotel as the No.1 in Business Bay and that everything met your expectations. Your kind words mean a great deal to us and are a great source of motivation for our entire team. It is especially rewarding to hear your recognition of Yasir and M.. Your appreciation will certainly be shared with them and the team as encouragement to continue delivering outstanding hospitality. Thank you once again for your trust and for choosing Grand Mercure Business Bay. We look forward to welcoming you back for another perfect stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Nageswara, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. We are pleased to know that you appreciated several aspects of your stay, particularly our team, cleanliness, and overall service. At the same time, we regret the inconvenience you experienced with the air conditioning during your stay, and we understand how this would have impacted your comfort. Your feedback has been noted and shared with the relevant team for review, as we continuously work to improve our guest experience. We appreciate your comments and hope to have the opportunity to welcome you again for a more comfortable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. Maricor, Thank you for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Business Bay. We are delighted to know that you had a great experience and that our team was accommodating throughout your stay. It is especially rewarding to hear your kind appreciation of Ms. Lea for her helpful and attentive service. Your recognition will certainly be shared with her and the entire team, as it is a great motivation to continue delivering excellent hospitality. We are also pleased that you enjoyed the karaoke experience and overall facilities, and we truly appreciate your positive comments regarding our sustainability initiatives and services. Thank you once again for your valuable feedback and for choosing Grand Mercure Business Bay. We look forward to welcoming you back soon for another enjoyable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay