SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 3,082 reviews

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Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,082 reviews

Customer review rating 5.0/5

Abdulaziz S. M. A. Families - Confirmed reviews ALL

My experience was excellent in every way. The service, cleanliness, and overall atmosphere exceeded my expectations. I would like to extend my special thanks to the housekeeping team. Their professionalism and attention to detail truly made my stay outstanding. In particular, I want to recognize their head, Majed, as well as Ms. Hnin and Mr. Shuk Lal for their exceptional dedication and hospitality. Thank you all for making my visit memorable. I look forward to staying at the SLS Hotel again.

Customer review rating 0.5/5

Amber F. Business - Confirmed reviews ALL

I stayed at SLS Dubai for work purposes, in room 6030, and I can say without hesitation that this was the worst hotel experience I have ever had. Throughout our stay, the level of service fell far below what any guest let alone business travellers should expect. What was most distressing was the way we felt we were treated by certain members of the staff. Their behaviour toward us was unprofessional, uncomfortable, and wholly inappropriate. At several points, their comments and attitudes made us feel as though they were making offensive assumptions about us, which was both shocking and humiliating. For a hotel that presents itself as a luxury property, the lack of respect and basic courtesy was unacceptable. This experience left a lasting negative impression, and I hope the management takes this seriously and addresses the conduct and training of their team. No guest should ever feel the way we did during our stay.

Customer review rating 2.0/5

Talal A. Business - Confirmed reviews ALL

Was bad no collaboration ask for check out at 1 they told me it has to be at noon . Any time i call operations asking for something or transfer my calls they ask me i have to go by myself to the reception always I can’t help

Dear Talal A., Thank you for sharing your feedback regarding your recent experience. We regret to hear that your stay did not meet your expectations, particularly concerning our checkout policy and communication with our operations team. Your comments are appreciated and will be taken into consideration as we strive to enhance our guest services. Goodbye, SLS Dubai Hotel & Residences

Customer review rating 4.0/5

Vikas D. Friends - Confirmed reviews ALL

Overall a fantastic experience, room for improvement with food, attention to detail.

Dear Vikas D., Thank you for your kind feedback regarding your overall experience and our prime location. We appreciate your suggestions on food and attention to detail, and we will certainly take these into consideration for future improvements. Best regards, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Denyz N. Friends - Confirmed reviews ALL

Jaymn were super kind and friendly and helpful!!! Appreciate your help!!

Dear Denyz N., Thank you for your kind words regarding our team members. We are delighted to hear that their professionalism and friendliness made a positive impact during your stay. We appreciate your feedback and hope to welcome you back soon. Best regards, SLS Dubai Hotel & Residences

Other web-users rate our hotel

  • 620 reviews 8.3/10 Location
  • 1,673 reviews 7.8/10 Room
  • 2,695 reviews 8/10 Service
  • 10 reviews 5.3/10 WiFi
  • 733 reviews 9.3/10 Vibe
  • 507 reviews 5/10 Comfort
  • 464 reviews 6.9/10 Cleanliness
  • 269 reviews 8.3/10 Breakfast

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