SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,015 reviews

SLS Dubai Hotel & Residences - Image 1
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Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,015 reviews

Customer review rating 3.0/5

Omar A. Friends - Confirmed reviews ALL

Unfortunately, my experience at SLS Dubai Hotel & Residences was not comfortable at all. First, the mattresses were extremely uncomfortable, which had a significant impact on the quality of sleep during our stay. Second, the room doors appear to have poor sound insulation. Due to the constant noise from the corridors and the high occupancy of the hotel, it was very difficult to rest or sleep properly in the room. In addition, the valet parking service was noticeably slow on several occasions. My biggest disappointment, however, was the handling of my late check-out request. The night before departure, I spoke with one of your staff members and requested a late check-out until 3:00 PM. He refused and informed us that we would either need to pay for a half-day extension or, at best, he could extend our check-out until 2:00 PM. Eventually, he agreed to 2:00 PM and presented it as the maximum possible extension. The following day, during check-out, I was surprised to learn from another staff member that a 3:00 PM late check-out was actually available, that the hotel was not busy, and that there was availability to accommodate the request. This left me with the impression that the employee was unnecessarily inflexible and unwilling to assist us despite the availability. As a guest, consistency, transparency, and a willingness to help are qualities I expect from a luxury hotel. Unfortunately, this experience fell well below those expectations. I hope this feedback is taken seriously and used to improve both guest comfort and staff service standards.

Dear Omar, Thank you for taking the time to share your detailed feedback. We are sorry to learn that several aspects of your stay did not meet your expectations and impacted your overall comfort. We understand how disappointing it must have been to experience concerns relating to sleep quality, noise levels, valet service, and the handling of your late check-out request. We especially appreciate the detailed observations you have shared, as feedback such as yours helps us identify opportunities to improve both our facilities and service consistency. Your comments have been shared with the relevant teams for immediate review and follow-up. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 2.0/5

Abdulraman A. Couples - Confirmed reviews ALL

I would like to share my honest feedback regarding my recent stay. I had booked the Signature King Burj Khalifa View room. Upon arrival, I asked about upgrading my room and was told it would be difficult because my room was already considered one of the best. I then offered to pay the difference to move to the Grand Burj Khalifa View room, but the process became unnecessarily complicated. I kept receiving different answers regarding availability and was asked to wait at reception. Eventually, I decided to keep my original room after being assured that it had a direct Burj Khalifa view. However, when I entered the room, I was disappointed to find that I had to step onto the balcony and stand in a specific spot just to see the Burj Khalifa, which was not what I expected. I then contacted guest services and was asked to come downstairs to collect the key for the other room, only to be told that nobody had communicated this to them. I came to this hotel to relax, not to spend my time going back and forth between reception and my room dealing with confusion and unnecessary stress. Even during check-out, despite informing the team three times that we were leaving, it took around 40 minutes for our luggage to be brought to the car. That being said, I would like to sincerely thank the duty manager, Ms. Asma. She was the one person who truly listened to our concerns, remained calm and professional throughout, and genuinely tried her best to make things right. She eventually arranged a beautiful room for us and did everything she could to improve our experience. I really appreciate her kindness, patience, and efforts, and it would not be fair for my feedback to reflect negatively on her. In fact, the only reason I gave a rating of 4 instead of 1 is because of Ms. Asma and how committed she was to helping us. However, I wanted to provide honest feedback. Unfortunately, I felt there was a lack of communication, professionalism, and leadership among some of the staff. I have stayed in many luxury hotels across Dubai, and this experience did not reflect the standards I expected. I would strongly recommend addressing these concerns internally and ensuring the team receives proper training and guidance to improve the guest experience

Dear Abdulraman, Thank you for taking the time to share your detailed feedback. We are sorry to learn that several aspects of your stay did not meet your expectations and that what should have been a relaxing visit was impacted by confusion regarding room options, communication challenges, and delays during your departure experience. We sincerely appreciate you bringing these concerns to our attention, as feedback such as yours helps us identify opportunities to improve our communication, service consistency, and overall guest experience. Your comments have been shared with the relevant teams for immediate review and follow-up. At the same time, we are delighted to hear that Asma made a positive difference during your stay. We will be sure to share your kind recognition with her, and we greatly appreciate your acknowledgment of her professionalism, patience, and commitment to assisting you. Thank you again for your honest feedback. We value your comments and hope to have the opportunity to welcome you back in the future and provide you with the seamless luxury experience you expected. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Michel C. Business - Confirmed reviews ALL

Enjoyable, friendly, and very welcoming

Dear Michel, Thank you for your kind words regarding your recent stay at SLS Dubai. We are delighted to hear that you found our location convenient and enjoyed the warm atmosphere created by our team. Your feedback is greatly appreciated. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 4.5/5

Maithah S. Solo - Confirmed reviews ALL

It was a great one, but the cleaners need to focus more in all areas as i found few garbage pieces under the cabinet while picking a stuff that fall down.

Dear Maithah, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our location and found our team friendly. At the same time, we appreciate your comments regarding room cleanliness, and we are sorry to learn that this aspect did not fully meet your expectations. Your feedback has been shared with the relevant teams for review as we continuously work to enhance our housekeeping standards and overall guest experience. Thank you again for your feedback. We look forward to welcoming you back for another enjoyable stay. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Adam Z. Families - Confirmed reviews ALL

My 2nd time in SLS this time was with my parents, it was above and beyond, the kindness and luxurious service was just perfect. Would love to mention Joseph and basically everyone from the entrance! Super kind and professional and high high service. Thanks

Dear Adam, Thank you for your wonderful feedback and for choosing SLS Dubai once again. We are truly delighted to know that your second stay with us, this time alongside your parents, exceeded your expectations. It is especially rewarding to hear that the kindness, luxury, and service provided by our team helped create such a memorable experience. Your special recognition of Joseph and our Entrance team means a great deal to us, and we will be delighted to share your compliments with them. Feedback like yours is wonderful encouragement for our colleagues. Thank you for your continued trust in SLS Dubai. We look forward to welcoming you and your family back for another exceptional stay. Warm regards, SLS Dubai Guest Experience Team

Other web-users rate our hotel

  • 566 reviews 8.5/10 Location
  • 1,560 reviews 7.7/10 Room
  • 2,894 reviews 8.2/10 Service
  • 9 reviews 5.6/10 WiFi
  • 753 reviews 9.4/10 Vibe
  • 474 reviews 5.3/10 Comfort
  • 470 reviews 6.6/10 Cleanliness
  • 256 reviews 8.1/10 Breakfast

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