SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 3,192 reviews

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Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,192 reviews

Customer review rating 4.0/5

Ali U. S. Business - Confirmed reviews ALL

Ok, lets get the good parts out of the way first. Hotel staff is super awesome, very helpful. The check-in process was a bit tiresome, as i had to wait almost half an hour to get my room ready for check-in. However, the staff really did take care of me during this wait time. Kudos to y'all!! The room itself was super comfortable and spacious, all amenities that I require were available. The room cleaning staff did an excellent job making up my room. The breakfast menu was wide, and the thing i loved most was that there were outdoor seating so you could enjoy some fresh air while having breakfast. The bars were amazing too and had stunning Dubai skyline views! Now for the not so good bits about the hotel. First, its location. This building is far from any public transport station. You would most definitely have to hail a cab to get to a metro station, plus if you book a ride through apps like careem, uber, etc., it would take the cab a significant time to reach the hotel. Second, and probably the most annoying thing about this hotel was the "elevator crisis". I felt so annoyed, having to change elevators everytime i wanted to go to or from my room to outside the hotel. I absolutely hated that experience.

Dear Ali, Thank you for sharing your detailed feedback and for highlighting the many aspects you enjoyed, particularly our helpful team, comfortable rooms, cleanliness, breakfast, and bar experiences. It is wonderful to know these elements contributed positively to your stay. We also appreciate your comments regarding the check-in timing, location, and elevator layout. Your observations are valuable and will be carefully reviewed as we continuously work to enhance the overall guest experience. We hope to have the pleasure of welcoming you back to SLS Dubai for an even smoother and more enjoyable stay in the future. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 4.5/5

Fouad T. Business - Confirmed reviews ALL

The lobby cafe service was great

Dear Mr. T., Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you found our hotel and room to be excellent and that our lobby café service met your expectations. Your satisfaction is our priority. Best regards, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Federica G. Business - Confirmed reviews ALL

Well located, once you get the hang of the lifts it is very well organised, staff is excellent, careful in every detail and anticipating your needs before you even think about them! Will be back for sure! Breakfast is so pleasant on the terrace (visited in January), avocado toast is just what you want to start your day, gym is well equipped and the FNB outlets are all unique. Room is spacious and has all you need, i was lucky to have a balcony looking out on the Burj, spectacular views.

Dear Federica, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our location convenient and that our staff exceeded your expectations with their attention to detail. It is wonderful to know that you enjoyed breakfast on the terrace and appreciated the uniqueness of our food and beverage outlets. We are also pleased that your room provided you with the space and amenities you needed and that the balcony views of the Burj were a highlight of your stay. We look forward to welcoming you back to SLS Dubai Hotel & Residences for another memorable experience. Best regards, SLS Dubai Hotel & Residences

Customer review rating 3.0/5

Abir K. Business - Confirmed reviews ALL

It was ok. Before I got there they emailed and asked me to pay. I reached out and said it was already paid. Then they replied back saying okay sorted our mistake get their check-in and she says breakfast is not included pulled out my phone and showed her my reservation that it was included after a few phone calls she said okay you’re right not a good start. Housekeeping at times would not come into 5 pm which I found very odd since I left the room every day at 8 am. As for a late checkout was refused even as a premium member. So nothing special at all about this day.

Dear Abir, Thank you for taking the time to share your feedback. We are sorry to learn that certain aspects of your stay did not meet your expectations. This is not the seamless experience we strive to provide our guests. We would greatly value the opportunity to review your experience in detail and address your concerns. Kindly reach out to us at dx… so we can assist you further. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 0.5/5

Yicen W. Families - Confirmed reviews ALL

To be honest, this check-in experience is very bad. The construction of the surrounding roads is inconvenient, and it is very inconvenient to park at the gate. The hardware facilities are very poor. The bathrobe is broken, the floor towel is also rotten, and the card reader on the gate is dropped. It is troublesome to change the elevator.

Dear Yicen W., Thank you for sharing your feedback. We are sorry to hear that your recent experience did not meet expectations, particularly regarding the check-in process, facilities, and surrounding access. Please be assured that guest comfort is very important to us, and your comments will be carefully reviewed. We would appreciate the opportunity to understand your experience further and assist you directly. Kindly reach out to us at dx… so we may look into this for you. Warm regards, SLS Dubai Guest Experience Team

Other web-users rate our hotel

  • 615 reviews 8.4/10 Location
  • 1,718 reviews 8/10 Room
  • 2,976 reviews 8.4/10 Service
  • 10 reviews 5.9/10 WiFi
  • 783 reviews 9.4/10 Vibe
  • 531 reviews 5.6/10 Comfort
  • 506 reviews 7.1/10 Cleanliness
  • 266 reviews 8.7/10 Breakfast

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