SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 3,184 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
SLS Dubai Hotel & Residences - Image 3
SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,184 reviews

Customer review rating 4.0/5

Adwaa A. A. A. Solo - Confirmed reviews ALL

One of the best hotels in Dubai, The staff very friendly and welcoming, specially Saad from guest service he is such A. helpful person.

Dear Adwaa A. A. A., Thank you for sharing your positive experience at SLS Dubai Hotel & Residences. We are delighted to hear that you found your stay comfortable and appreciated the friendliness of our staff, especially Saad. Your feedback is greatly valued. Best Regards, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Ludong P. Business - Confirmed reviews ALL

All staff was very professional, service was good. Hotel location and view were also very good. It was a perfect experience. Thank you SLS hotel.

Dear Ludong P., Thank you for your kind words regarding your recent stay at SLS Dubai Hotel & Residences. We are delighted to hear that you found our service excellent and enjoyed the location and views. Your feedback motivates our team to continue delivering outstanding experiences. Best regards, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Attila B. Couples - Confirmed reviews ALL

I would like to express my deepest gratitude to the entire team to make our Anniversary stay so special. From the first moment we enter to SLS, the beautiful room, a lovely surprise, the dinner at Fi’lia. It was more than an experience, a truly memorable journey. Thank you for everything.

Dear Attila B., Thank you for taking the time to share your positive feedback regarding your anniversary stay at SLS Dubai. We are delighted to hear that you found your experience memorable and that our team was able to contribute to the special occasion. Your kind words motivate us to continue providing exceptional service. Best regards, SLS Dubai Hotel & Residences

Customer review rating 4.5/5

Mohamed K. O. A. Friends - Confirmed reviews ALL

I had very nice experience with the hotel and I enjoy it I give you 9 over 10 the 1 was because of that girl

Dear Mohamed K. O. A., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your overall experience at our hotel. However, we regret that the service you received from our reception staff did not meet your expectations. Our team is dedicated to providing excellent service, and we will address your concerns to ensure all guests feel welcomed and valued. We appreciate your feedback, as it helps us improve our service. Thank you for choosing SLS Dubai Hotel & Residences, and we hope to welcome you back in the future. Best regards, SLS Dubai Hotel & Residences

Customer review rating 1.5/5

Seongbo C. Families - Confirmed reviews ALL

Dear Management Team of SLS Dubai Hotel & Residences, I am writing to formally raise a complaint regarding an unfortunate experience we had during our checkout at SLS Dubai Hotel & Residences, which ultimately resulted in a double charge and left us with a disappointing final impression of an otherwise wonderful stay. We stayed at your hotel for our honeymoon and truly enjoyed our time in Dubai. The facilities and overall experience at the hotel were excellent, which makes the issue we encountered at checkout even more regrettable. As SLS Dubai Hotel & Residences is part of the ACCOR group, we did not expect this level of service or handling of a guest issue, and this added to our disappointment. On the day of checkout, a staff member asked how our stay was, and we replied that it was very good. When it came time to pay the Dubai tourism fee, I provided a different credit card from the one used for the deposit. According to my credit card app, a charge of 40 AED was successfully processed on January 15, 2026, at 23:58:21. However, the staff member insisted that the payment had not gone through in the Opera system and stated “No joke,” repeatedly claiming that no payment had been received. I showed the staff member my credit card app clearly indicating that the transaction had been completed and suggested that this might be a system error, asking them to investigate further. Despite this, the staff member insisted that the issue was with my card and maintained that there was no problem on the hotel’s side. I made it clear that I was not blaming the staff personally and only wanted the issue properly checked and resolved, but no effort was made to do so. I then requested to speak with the duty manager. I was told that, as it was early morning, only two staff members were on duty and that they themselves were the duty managers. Unfortunately, their attitude suggested that there was no intention to resolve the issue on the spot, and instead, I was repeatedly told to simply pay again with another card. As we were on our honeymoon and did not want to leave Dubai with a negative feeling before traveling to our next destination, we chose not to argue further. We paid the amount again using the credit card originally provided for the deposit, and before leaving, we made sure to receive the staff member’s name and the receipt. Until the very end, we were told that the initial payment had not been processed in the SLS system. However, upon returning to Korea on January 23, we confirmed that the hotel had indeed submitted a charge request to the card company for the card that was supposedly “not charged.” As a result, we were charged twice for the same tourism fee. Currently, my credit card company has officially initiated a chargeback request and is asking the hotel to cancel one of the charges. While our overall experience in Dubai and at SLS Dubai Hotel & Residences was wonderful, the checkout process—and in particular, the attitude and handling of the situation by the staff—was deeply disappointing. This was especially unfortunate given the reputation and service standards we associate with the ACCOR brand, and it left us with a negative final impression of our honeymoon stay. I kindly request your assistance in resolving this double charge promptly. I would also appreciate it if this matter could be reviewed internally so that similar situations can be prevented for future guests. Thank you for your time and attention. I look forward to your response.

Other web-users rate our hotel

  • 616 reviews 8.4/10 Location
  • 1,721 reviews 7.9/10 Room
  • 2,908 reviews 8.3/10 Service
  • 10 reviews 5.9/10 WiFi
  • 763 reviews 9.4/10 Vibe
  • 529 reviews 5.5/10 Comfort
  • 502 reviews 6.8/10 Cleanliness
  • 268 reviews 8.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai