SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 3,189 reviews

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Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,189 reviews

Customer review rating 5.0/5

Serigne M. S. Solo - Confirmed reviews ALL

I got a free upgrade and early checkin which made me feel they respect old customers so thanks mouhamed for make my trip better

Dear Serigne M. S., Thank you for your kind words about Mouhamed's assistance during your stay. We are pleased to hear that you enjoyed the upgrade and early check-in. Your satisfaction is important to us, and we appreciate your loyalty as a returning guest. Best regards, SLS Dubai Hotel & Residences

Customer review rating 2.0/5

Fatima M. A. Families - Confirmed reviews ALL

During my recent stay at your hotel, which coincided with my birthday celebration as well as several brand collaborations, I had informed your team in advance that I would be creating content and that the view was a key priority for me. I also notified the hotel that I would arrive at 1:00 PM; however, due to a delay, I arrived at 4:00 PM. Despite this, my room was still not ready. I was initially assigned a corner room where the view did not match what I had clearly requested and emphasized beforehand. After raising my concern, I was moved back to my original room, which unfortunately also did not offer the desired view that I needed for my content creation. Additionally, the service throughout my stay was noticeably slow. Any inquiries I made took a long time to be addressed, and when flower bouquets or items from brands and shops arrived for me, there was a significant delay in delivering them to my room. This was quite disappointing, as I had much higher expectations from your hotel, especially given the importance of this stay for me both personally and professionally. I hope this feedback is taken into consideration, as I truly expected a smoother and more attentive experience. Sincerely

Dear Fatima, Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations, especially given the importance of the visit for both personal and professional reasons. Your comments regarding the delays, room allocation, and overall service pace have been noted and shared internally for management review. We appreciate you taking the time to share your experience, as feedback like this is essential in helping us review our processes and better align our service with guest expectations. We hope to have the opportunity to restore your confidence in the future. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Mohamed A. O. F. Business - Confirmed reviews ALL

I have stayed in many hotels around the world. SLS is a unique experience that i have enjoyed greatly. It brings out so much positive energy vibes and good mood.

Dear Mohamed A. O. F., Thank you for your kind words about your experience at SLS Dubai Hotel & Residences. We are delighted to hear that you enjoyed the positive energy and unique atmosphere of our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, SLS Dubai Hotel & Residences

Customer review rating 4.5/5

Eric S. C. Business - Confirmed reviews ALL

fantastic

Dear Eric S. C., Thank you for your positive feedback. We are delighted to hear that you enjoyed the good vibes and found your experience to be fantastic. We look forward to welcoming you back to SLS Dubai Hotel & Residences in the future. Best Regards, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Mathayel R. K. A. Families - Confirmed reviews ALL

Comfortable

Dear Mathayel R. K. A., Thank you for your positive feedback regarding the comfort of your stay. We are delighted to hear that you found our accommodations to be comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, SLS Dubai Hotel & Residences

Other web-users rate our hotel

  • 616 reviews 8.4/10 Location
  • 1,721 reviews 7.9/10 Room
  • 2,908 reviews 8.3/10 Service
  • 10 reviews 5.9/10 WiFi
  • 763 reviews 9.4/10 Vibe
  • 529 reviews 5.5/10 Comfort
  • 502 reviews 6.8/10 Cleanliness
  • 268 reviews 8.6/10 Breakfast

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