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Swissôtel Al Murooj Dubai 5 stars

Customer review rating 4.5/5 131 reviews

ALLSAFE approved hotel

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Swissôtel Al Murooj Dubai
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+ 27 Services

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INT L AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available Paying

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet
Opposite The Dubai Mall
Downtown Dubai
117546 dubai
united arab emirates

Tel: +97143211111

Fax: (+971)4/3215555

Check-in from 14h00

Check out up to 12h00

  • BUS STOP :  DUBAI MALL

  • By plane

    DUBAI INT L AIRPORT At 12.6km / 7.83 miles - Shuttle paying

  • By train

    DIFC METRO STATION At 1.3km / 0.81 miles

GPS :25.2031987, 55.2777975

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our restaurants and bars

Circle Cafe

Type of cuisine: Cafe

Centrally located in the heart of the hotel lobby and commanding the most idyllic spot to unwind. Here you can grab coffee on the go or stay a while and linger over a delicious menu of pastries, cakes and sandwiches.

PERGOLAS RESTAURANT

Type of cuisine: International

Our all-day dining restaurant serving a wide selection of international dishes, located at the hotel's lobby level it is designed around several buffet and cooking stations. Featuring indoor and outdoor seating area overlooking the resort.

TABULE RESTAURANT

Type of cuisine: Lebanese

Surrounded by palm trees and water lagoon, the cozy outdoor venue is the perfect place to unwind, offering authentic middle-eastern specialties such as a cold mezze, saj and a selection of shisha flavours and beverages

ANEES POOL BAR

Anees is the natural option for those enjoying leisure time by the hotel's pool. Surrounded by garden and water fountains, this al fresco venue is also the perfect place to unwind after work or enjoy a refreshing drink after a session at the gym.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

DOUBLE DECKER PUB

Our British pub packed with character. A menu brimming with traditional pub favourites and has long been a hit with Dubai residents in search of a taste of home. The large outdoor terrace fills up each evening and on Friday's for the popular brunch.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 744

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Swissôtel Al Murooj Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

131 reviews

Amazing location, nice decoration, good location

Customer review rating 4.5/5

Maryam R. Solo - 07/09/2021 Confirmed reviews ALL

I stayed for 9 days and thoroughly enjoyed my stay, all my requests and needs were fulfilled and met and all the staff were helpful and friendly, the hotel was well equipped and was a very comfortable place to call home for the 9 days I was staying, would definitely recommend.

Dear Ms. e., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Needs improvement but pleasant

Customer review rating 3.0/5

L. Solo - 24/08/2021 Confirmed reviews ALL

The experience was okay. The staff were lovely especially in the dining hall. My balcony was filthy with pigeon mess and the room often smelled bad. Very distrustful about payments. Very expensive F and B without giving luxury for the price and low quality toiletries. A 5* trying to cut costs.

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 4.5/5

Navroz S. Families - 02/07/2021 Confirmed reviews ALL

Great Location and the people here are just amazing. From front desk to housekeeping to the people in the restaurant . The concierge group was absolutely great in getting our issue with the Covid results. We had done the mandatory PCR test the day before but were not getting the results. We were back on our way to the testing site when the concierge actually intercepted us and got us printed copies of the results for us. WOW! Saved us a few hours. They resolved this even though they were not involved. Without it we would not have been able to fly back in time. Our flight was not till midnight so front desk also extended our time till 6pm. Gave us enough time to go to the Dubai Mall across for one last good dinner. All of these things made our stay and overall experience exceptional.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Amazing stay and good location

Customer review rating 5.0/5

Walaa Business - 27/06/2021 Confirmed reviews ALL

I booked the hotel because it located 8 mins drive to WTC and I was lucky to chose my stay there .First of all the staff at vale and receptions are super friendly especially Razani ( huge thanks to her ) she really made my stay easy and comfortable and also, Malik at the vale super amazing and helpful.Overall, the hotel is so clean , well located and they take care of the safety . They have huge space to park the car and also they provide a vale parking.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Well served

Customer review rating 4.5/5

Cristina D. G. Families - 22/06/2021 Confirmed reviews ALL

We arrived early at the hotel and we were welcomed by Ms. Razani who was very polite and kind in assisting all our needs and requests during our stay. The room was upgraded and even we had an early check in, our late check out request was also granted. The only thing that is frustrating is the way to the pool, otherwise it was perfect- room, breakfast, lounge and the staff namely Ms. Monica, Mr. Behroz and special mention to Ms Razani ☺

Dear Ms. De g., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 4.0/5

Greg Solo - 20/06/2021 Confirmed reviews ALL

I had a nice time. Hotel is a bit older and could use a face-lift, but the room was nice, pool was nice, centrally located, and the staff was very friendly. I would consider staying here again. :-)

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Giid stay friendly staff

Customer review rating 4.5/5

Rakianto I. Couples - 18/06/2021 Confirmed reviews ALL

The complete exoerience staying in Dubai...with comfort room n delicious breakfast ..

Dear Mr. I., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good stay

Customer review rating 4.0/5

Maroun N. Solo - 18/06/2021 Confirmed reviews ALL

It was good no problem I come another time

Dear Mr. n., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Wonderful location

Customer review rating 4.5/5

Zenebe B. Families - 14/06/2021 Confirmed reviews ALL

I fell like a home and the location is very good

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great Location! Amazing Staff!

Customer review rating 5.0/5

Hasan H. Friends - 13/06/2021 Confirmed reviews ALL

Special thanks to Maria at the front desk! She was very helpful and professional. Amazing location, great staff, and a very nice property!

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

good stay

Customer review rating 4.5/5

Anonymous Business - 06/06/2021 Confirmed reviews ALL

staff was really nice, comfortable room, room service was delicious but the first day, they bed sheets smelled damp.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Excellent location. Great service

Customer review rating 5.0/5

Raul E. Couples - 01/06/2021 Confirmed reviews ALL

I was treated like a king. Hotel is great, is in great condition and has excellent amenities. Centrally located. Walking distance from The Dubai Mall, Metro and easy access to taxis.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good stay

Customer review rating 4.0/5

Nikolas Families - 24/05/2021 Confirmed reviews ALL

Nice experience

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Thanks to all staff and speacial to Mr Afltab front desk

Customer review rating 4.5/5

Jamil Families - 23/05/2021 Confirmed reviews ALL

I would like to visit in your life dubai nd stay in swisshotel nd all the staff are very very helpful

Dear Mr. Al Zadjali, We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great location !

Customer review rating 5.0/5

Giorgi M. Business - 21/05/2021 Confirmed reviews ALL

I would like to express my thankfulness to Reception Desk , especially Mariam who vas very kind and helpful. Entirely my trip was satisfied !

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Nightmare

Customer review rating 0.5/5

Didier Couples - 12/05/2021 Confirmed reviews ALL

Airco was not working, the staff was not honest about when it will be fixed. The wifi was horrible and kept on dropping. There was a terrible smell in the gym and people communicate very bad. They say Yes but deliver No.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, a chilled water pipe was broken out of our control which had to be repaired urgently. I believe our Front Desk Team had refunded your 1 night charge to make up for our shortcomings. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 4.5/5

Zayan Families - 09/05/2021 Confirmed reviews ALL

Good stay & great service

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

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