Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.3/5 1,705 reviews

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Description

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Our accommodation(s)

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,705 reviews

TripAdvisor Rating  4.5/5  7,093 reviews

Certificate of excellence 2023

very bad experince will not go back again

TripAdvisor rating 1.0/5

tarek t TripAdvisor review

very bad experience, not clean room with bugs bites overall our body's, no flexibility of check out, noisy, AC out of control so we decided to switch it off all the time, i came from Abu dhabi wishing for a good experience but was very disappointed

Dear Mr. Tarek, Thank you for your comments about your recent stay with us at Swissotel Al Murooj Dubai. Please be assured that my team and I will investigate the matter seriously. At your convenience, we would appreciate speaking with you further regarding your experience. Kindly send us your contact number via email to almurooj@swissotel.com as our Director of Front Office would like to get in touch with you. Thank you and we look forward to hearing back from you. Kind regards, Amro Nagah General Manager

A home away from home

TripAdvisor rating 5.0/5

Raj J TripAdvisor review

We recently stayed at Swissôtel Almurroj and was thoroughly impressed with the exceptional service provided by the staff. From check-in to check-out, every interaction was warm, friendly, and professional. Warm thanks to Concierge Staff Mohammad for outstanding friendly service.

Would recommend

TripAdvisor rating 5.0/5

helen v TripAdvisor review

Amazing hotel very helpful staff and couldn’t do enough for us. Perfect location for the mall . Yu yu and Raina were lovely. The business centre were really helpful with printing our boarding cards. The bed was so comfortable and the tub worked brilliantly.

Dear Ms. Helenvass, We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travellers. We are looking forward to welcoming you back soon. Best regards, Amro Nagah General Manager

Friendly staff but a tired hotel

TripAdvisor rating 3.0/5

CFC2801 TripAdvisor review

Very friendly staff and clean, tidy rooms (I stayed in the main building) but it is a tired hotel and the breakfast is not to the usual Dubai standard. There’s various building works going on but pool is nice and quiet and was unaffected by the works. I had a lovely relaxing massage by Putri and Oliver on the spa desk was very welcoming. The hotel is only a 5 minute walk to the Dubai Mall which was handy!

Dear Valued Guest, We are glad to hear that overall you enjoyed your stay with us. I also want to thank you for your feedback regarding our breakfast service. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Kind regards, Amro Nagah General Manager

Wonderful stay

Customer review rating 5.0/5

Tino P. Business - Confirmed reviews ALL

Service is great. Hotel a little aged, but rooms are in great shape There is a lot of building work going on.....all in all great and it will be even better.

Dear Tino P., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 3,212 reviews 9.5/10 Location
  • 3,457 reviews 7.4/10 Room
  • 8,549 reviews 9.4/10 Service
  • 30 reviews 6.1/10 WiFi
  • 1,492 reviews 7.2/10 Cleanliness
  • 1,126 reviews 8.3/10 Breakfast
  • 972 reviews 5.5/10 Amenities
  • 73 reviews 9.1/10 Beach

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