Name: Swissôtel Al Murooj Dubai
Address: DUBAI, 117546, UNITED ARAB EMIRATES
Telephone: (+971)4/3211111

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure. New and improved processes have been implemented to ensure the safety and wellbeing of our guests and team members.

Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 522 reviews

ALLSAFE approved hotel

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Swissôtel Al Murooj Dubai

Discover tranquil moments paired with our Swiss passion for hospitality at Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai's city center.

Hotel Manager

Discover Tranquil moments of relaxation, rich with heritage and eclectic culture, combined with Swiss hospitality at Swissotel Al Murooj Dubai, located in Downtown Dubai the city's favoured destinations for business or leisure. Directly opposite The Dubai Mall, one of the largest shopping malls in the world, the iconic Burj Khalifa, 10 minutes walk to Dubai Metro Station and within a few minutes' drive to Dubai International Financial Centre, Jumeirah Beach and World Trade Centre.

Discover tranquil moments at Swissotel Al Murooj Dubai, an urban resort-style hotel cleverly combining hotel rooms and apartment accommodations located at the heart of Dubai's city center directly opposite to The Dubai Mall and Burj Khalifa. The hotel's 251 contemporary rooms and suites are equipped with state-of-the-art technology; while six unparalleled dining options offer a wide range of cuisines and bar. With a temperature-controlled outdoor pool, gym, tennis and squash courts, and more!

The 251 contemporary rooms and suites reflect an elegant & modern style. Enjoy unparalleled dining options with six restaurants and bars. A variety of meeting and event spaces including a spacious ballroom and 6 elegant meeting spaces.

Hotel extras

Ambience of a resort-style hotel with outdoor swimming pool in a city location.
Offers a vibrant place for any business or social event
Wide range of dining options
Sauna and massage services are available for relaxation
Extensive facilities with tennis court and squash court

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Classic Room King

Accessible room

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

High speed internet
Bathrobe
Coffee/tea making facilities
Shoe polisher
Mini Bar

Classic Room Twin

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

High speed internet
Bathrobe
Coffee/tea making facilities
Shoe polisher
Mini Bar

Deluxe Room Twin

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

Shoe polisher

Deluxe Room King

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

Shoe polisher

Swiss Executive Room King

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

High speed internet
Bathrobe
Coffee/tea making facilities
Shoe polisher
Mini Bar

Swiss Executive Room Twin

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

High speed internet
Bathrobe
Coffee/tea making facilities
Shoe polisher
Mini Bar

Swiss Executive Premium

Max. number of persons: 3
Area: From 52 m² / 559 sq ft

High speed internet
Bathrobe
Coffee/tea making facilities
Shoe polisher
Mini Bar

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

Tel: +971 4 321 1111

Fax: +971 4 321 5555

BUS STOP: DUBAI MALL

By plane
DUBAI INT L AIRPORT At 12.6km / 7.83 miles - Shuttle paying
By train
DIFC METRO STATION At 1.3km / 0.81 miles

GPS:25.2031987, 55.2777975

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

PERGOLAS RESTAURANT

Our all-day dining restaurant serving a wide selection of international dishes, located at the hotel's lobby level it is designed around several buffet and cooking stations. Featuring indoor and outdoor seating area overlooking the resort.

TABULE RESTAURANT

Surrounded by palm trees and water lagoon, the cozy outdoor venue is the perfect place to unwind, offering authentic middle-eastern specialties such as a cold mezze, saj and a selection of shisha flavours and beverages

Circle Cafe Non contractual photo

Centrally located in the heart of the hotel lobby and commanding the most idyllic spot to unwind. Here you can grab coffee on the go or stay a while and linger over a delicious menu of pastries, cakes and sandwiches.

Perfect Location and Excellent Service

Dr C. Families - 5/11/2022 Confirmed reviews ALL

This was perhaps my favourite stay with an Accor property. The reception check in was outstanding and the staff were so helpful every step of the way. Hats off to the restaurant staff and chefs who were excellent in every facet of their operation. The morning chefs were particularly outstanding at their craft. The executive staff (Yvette) was simply amazing - so warm and accommodating every day of our stay.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Perfect stay

Lea Business - 5/9/2022 Confirmed reviews ALL

I loved the room the checkin process and the kindness of the staff especially rita and elias. Although my stay was during the fire but thank god it was handled perfectly. My favorite hotel in Dubai.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Great holiday start at Swissotel Al Murooj

Eugene S. Solo - 5/7/2022 Confirmed reviews ALL

The second time I started my holiday staying at Swissotel Al Murooj and will do so again. Swissotel Al Murooj is well located with very friendly staff that makes staying a pleasure.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Excellent

H.d. Friends - 5/7/2022 Confirmed reviews ALL

Walking destination to Dubai Mall . Shushi place , and tubuli restaurant we loved , Service great. Monica solves any issues with smiles. PCR son promises.

Dear Ms. D., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Nothing special

Tttt Couples - 5/7/2022 Confirmed reviews ALL

I booked a king-size bed, but I got 2 twin gathered together, so the electric plugs were right over our head, not nice. I'm a gold member, but be treated not like a gold member. At the time of check-in, the front desk was not so friendly perhaps he was sleepy.

Dear Ms. T., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Well located

Anonymous Couples - 5/7/2022 Confirmed reviews ALL

Good service especially the room service team and the kitchen staff. The food is the best I have ever had. Made me eat dinner in my room daily

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Enjoyable stay in the heart of the city

Martın B. Families - 5/5/2022 Confirmed reviews ALL

Family holiday in good location. Would stay again

Dear Mr. b., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Good stay

Sophia O. Families - 5/1/2022 Confirmed reviews ALL

I had the best experience with my entire family, I would visit agai..

Dear Ms. Soyemi, We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Great location

Krista Couples - 5/1/2022 Confirmed reviews ALL

The location is great, walkable distance from Dubai Mall and Burj Khalifa. Breakfast and lunch buffet choices were rich and service was good too. The bed was comfortable, rooms are huge. The only thing is that the hotel amenities seemed a little outdated but did not affect the quality of our stay.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Both well located and Good to stay

Polina S. Families - 4/30/2022 Confirmed reviews ALL

It was not my first visit to UAE but the best one. Thank You for making my trip to Dubai full of bright moments and memories.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Good Experience

Khuram S. Families - 4/28/2022 Confirmed reviews ALL

We had very good experience , closest to Dubai mall and Burj Khalifa. Staff was very helpful and good room services we had , whenever requested .

Excess charge

Abby Families - 4/27/2022 Confirmed reviews ALL

Hi. As much as I love to go back to Swissotel Al Murooj, I definitely not going back again. I had paid with trust, knowing this hotel is 5* and everything is handle accordingly. However, I got some free time to check and compare my final price from Booking.com to the rate charged to me and there was a price difference of 70AED plus. I discussed it with the reception and complained everything. They said it was a system error, however this incident is not acceptable. If I hadnt do any comparison at that time, I would never know the excess charge or maybe cause me more hassle if we already check out. This vacation is for family time but cause us distress and hassle.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Ayman Business - 4/26/2022 Confirmed reviews ALL

Helpful staff (concierge, waiter/waitresses, business center). Slow front desk.. Should invest in lobby/cafe - set up for coffee and short business meetings.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Great place

Arvind R. Couples - 4/26/2022 Confirmed reviews ALL

Well connected and in a superb location near the areas of landmarks. Checking in took just AC couple of minutes. Needed to print few documents and was facilitated for the same. Late check out was also provided.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Good location. old hotel that feels like a 3 star instead of a 5 star

Marwah Friends - 4/26/2022 Confirmed reviews ALL

The only good thing I can say about the hotel is the location. For the amount that I paid, I was expecting more modern rooms and better breakfast. The furniture was old and some stained. My friend had a hole in her window and it took the hotel over 24 hours to put her in a room. She paid 1000 riyals a night for her room. The breakfast was average. For a 5 star hotel, we expected much more.

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Great location

Anonymous Solo - 4/25/2022 Confirmed reviews ALL

Really great stay. Very helpful staff and great location.

Dear Ms. F., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Our most recent 20 reviews

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