Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,244 reviews

Best price
guarantee
Swissôtel Al Murooj Dubai - Image 1
Swissôtel Al Murooj Dubai - Image 2
Swissôtel Al Murooj Dubai - Image 3
Swissôtel Al Murooj Dubai - Image 4
Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai, 117546 DUBAI, United Arab Emirates

Description

Hotel extras

  • Resort-style relaxation in the heart of Downtown Dubai, opposite Dubai Mall and Burj Khalifa.

  • A vibrant, versatile setting ideal for hosting any business meeting or social event.

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Spa and wellness Center

Our accommodation(s)

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Telephone
Fax +971 4 321 5555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,244 reviews

Customer review rating 4.5/5

Farzana M. Families - Confirmed reviews ALL

We had a truly wonderful stay at Swissotel Al Murooj Dubai. The hotel is very comfortable, clean, and perfectly located near Dubai Mall. What made our experience extra special was the amazing staff, especially Amoura. She welcomed us with such kindness and took care of us with genuine warmth and attention. She made us feel at home from the first moment. Her professionalism, beautiful smile, and caring attitude made our stay unforgettable. Thank you for such a lovely experience. We will definitely come back again.

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are truly delighted to hear that you had such an enjoyable stay with us and that our location, comfort, and cleanliness met your expectations. Your kind words about Amoura mean a great deal to us. We are proud to have team members like her who go above and beyond to create memorable experiences through genuine care and hospitality. Your recognition of her professionalism and warm service will certainly be shared with her. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay. Kind regards, Amro Nagah General Manager

Customer review rating 4.0/5

Jacqueline T. Couples - Confirmed reviews ALL

The hotel is well located, and the room was comfortable for our stay. On the day we checked-in, Yeabsira was at the front-desk and managed this for us. We also spoke to her a few more times when the war started (28 Feb) and had concerns about the hotel stay and room extension. She was very reassuring and also let us know when she would next be at the desk should we have any follow-up questions since she was familiar with us. Although both her and other hotel staff such as Sarra at the concierge desk were very helpful and pleasant which elevated the experience for us, we do think the hotel could have done more (such as provided discounted meals at the hotel restaurant / cafe, or discounted room rates) since most tourists were unable to leave the country due to the international conflict. If the hotel had done that it would have changed our experience from and 8 to a 10.

Dear Valued Guest, Thank you for sharing your thoughtful feedback. We are delighted to hear that you found our location convenient and your room comfortable. Your kind recognition of Yeabsira and Sarra is truly appreciated; we are proud of our team’s dedication to providing warm and reassuring service, especially during challenging times. We hope to have the opportunity to welcome you again and provide an even more exceptional experience. Kind regards, Amro Nagah General Manager

Customer review rating 3.5/5

Niknam K. Families - Confirmed reviews ALL

It's a good hotel but needs some improvement to become great and justify the price. The larger pool needs a bar, you have to walk a good 5 minutes and go through a lot of stairs for a bottle of water or a sandwich. I understand that it may belong to the apartments but since its used by everyone it should provide everybody's needs. The Japanese restaurant was a disaster, unfriendly staff and terrible food. The positives are, super friendly staff and very clean and fresh hotel, the breakfast was great. Comfortable beds and good size room. Very accommodating staff.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our great location, clean and fresh facilities, comfortable rooms, and especially the friendliness and accommodating attitude of our team. It is also wonderful to know that you enjoyed the breakfast and had an overall pleasant stay. We appreciate your comments regarding the pricing, and we would like to assure you that our rates remain competitive in terms of value for money when compared with similar hotels in the area. Regarding the distance between some facilities and the larger pool, we understand that it may feel slightly inconvenient; however, it is also part of the charm of a resort-style property that offers spacious surroundings and a more relaxed environment. With regard to the Japanese restaurant, please note that it is operated by a third-party company and the hotel does not have direct control over its daily operations. Nevertheless, we truly value your feedback and will share your comments with the management concerned. Thank you once again for your constructive comments and for highlighting the positive aspects of your stay. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Amro Nagah General Manager

Customer review rating 0.5/5

Edward T. L. C. Couples - Confirmed reviews ALL

We were stuck in Dubai and hotel personnel was inconsistent with hotel rates which supposedly the UAE promised to cover. Considering the stress/worry we were under, we discovered that yr hotel was charging stranded guests at higher rates than online agent!!! They were relentlessly hassling us to pay for our extension nights eventho i explained we need to move funds & they had our credit card guarantee anyway.

Dear Valued Guest, Thank you for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. At our hotel, we strive to provide the highest level of customer service and support to all our guests, and our team is always available to assist whenever needed. Should you wish to share further details or discuss any of your concerns, we would welcome the opportunity to speak with you directly. Please feel free to contact the hotel so our team can assist you further. Kind regards, Amro Nagah General Manager

Customer review rating 5.0/5

Kumar K. Families - Confirmed reviews ALL

We were stuck In Dubai because of the Iran situation but the staff especially Farhan at the concierge made the stay so comfortable he is very very proactive and gave us the best solutions and recommendations! He’s truly a wonderful person who went out of his way to make my mum n I comfortable !!! People like farhan n all other staff should be praised enough

Dear Valued Guest, Thank you for your wonderful review and for awarding us a perfect rating. We are truly delighted to know that you found the hotel amazing, comfortable, and so well located. It is especially rewarding to hear that our team helped make your unexpected stay in Dubai more comfortable. Your kind recognition of Farhan at the Concierge is greatly appreciated. We are very proud to have team members like him who go above and beyond to support our guests, and your thoughtful words will certainly be shared with him and the entire team. We sincerely appreciate your support and hope to have the pleasure of welcoming you and your mum back again for another fantastic stay. Kind regards, Amro Nagah General Manager

Other web-users rate our hotel

  • 3,336 reviews 9.6/10 Location
  • 3,763 reviews 7.6/10 Room
  • 9,779 reviews 9.5/10 Service
  • 38 reviews 7/10 WiFi
  • 1,482 reviews 7.2/10 Cleanliness
  • 1,164 reviews 8.4/10 Breakfast
  • 358 reviews 9.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai