Swissôtel Al Murooj Dubai

Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 816 reviews

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Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

ALLSAFE approved hotel

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  816 reviews

TripAdvisor Rating  4.5/5  5,813 reviews

Dubai 2022

TripAdvisor rating 5.0/5

APX61 Business - TripAdvisor review

Excellent apartments lot space great service and attendance at reception very friendly Great cleaning service by Stephen Eka and Mr Azad Apartment security and desk 24 h Several good restaurants and buffet inside the hotel and apartment complex Extremely good located on walking distance of great places shopping malls restaurant marina Excellent

Perfect family visit

TripAdvisor rating 5.0/5

912farisa Families - TripAdvisor review

We had a fantastic time visiting dubai and our hotel was also perfect. Shaheel gave us good direction throughout the week for activities etc. Bright was also really helpful in arranging transport for us.

Dubai visit at swiss hotel almaruj

TripAdvisor rating 4.0/5

ebighotbi Families - TripAdvisor review

Very good hotel room service which was always done when we were away for breakfast or other things and also baggage carige which was done by the very kind sunday was whithout any troubles and over all it was a very pleasent stay although the breakfast could have been better:)

Dear Mr. Ebighotbi, We are glad to hear that you enjoyed our facilities and services provided by our colleagues in particular to Sunday. Rest assured that your kind praise will be shared with him and to the entire team. I also want to thank you for your feedback regarding our breakfast. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, Sami Ishak Cluster Director of Finance

Good stay

Customer review rating 4.5/5

Sa Families - Confirmed reviews ALL

I enjoyed my time at Swissotel al Murooj. I paid extra for a city view, but I don’t think it was worth the money. I was expecting a skyline of the skyscrapers of Dubai but instead had a view of the road directly in front of the hotel with the Dubai mall in the far distance, so this was highly disappointing. Staff at Swissotel al Murooj were AMAZING! Very friendly and helpful. Taxi service downstairs was useful, but definitely not ‘fixed prices’ as they quoted me 20+ dirhams compared to Uber and then lowered it for me. Overall pricier than uber/street taxis. Breakfast was nice with a variety but would have been nice to have a change from the usual dishes. My room was nice in general however on the first day the power switched off suddenly. I called reception to let them know and they told me the technician would come up to fix it. I waited an hour with no update so I went downstairs and was told that they would come in 10 more minutes, but as this point I had already waited an hour and had dinner plans so had to leave. Issue was eventually fixed but happened again later that night, so I called the reception once mote. The technician arrived quickly this time to my room and he just flicked the switch on the fuse box so I made sure to remember that. I noticed that the power would cut off if I adjusted the door of the safe box and plugging the iron in, so clearly there is a fault there. I didnt bother calling the next few times and flicked the fuse box switch myself, which wasn’t difficult but definitely not what I was expecting from a 5* hotel. I didnt get a chance to use the spa/swimming pool but it looked nice. Housekeeping removed slippers from the room on the day before we left, not sure if this is usual procedure but this didnt leave the first impression, we still had another evening and full day technically but it seemed the hotel wanted to prepare ahead of us leaving. The above are small things to improve on but as mentioned I enjoyed my stay overall.

Dear Ms. A., Thank you for your valuable time to complete our survey regarding your recent stay at Swissotel Al Murooj Dubai. It is only through candid, constructive feedback that we can strive to better our product and refine our services. I am glad that in general you enjoyed your stay with us. We have noted your comments and be assured that this will be discussed with the relevant department heads for immediate remedy and to avoid reoccurrence. Please accept our sincere apologies for any inconvenience caused. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. My team and I will do our best to prevent problems from recurring. Hence, I would like you to give us another chance by staying with us again during your next visit to this area. We look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Sami Ishak Cluster Director of Finance

Excellent location

Customer review rating 5.0/5

Veronica C. Families - Confirmed reviews ALL

Room very clean, location well suited amazing buffet

Dear Ms. C., Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future. Kindest regards, Sami Ishak Cluster Director of Finance

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Other web-users rate our hotel

  • 2,998 reviews 9.7/10 Location
  • 2,765 reviews 8/10 Room
  • 4,940 reviews 9.4/10 Service
  • 33 reviews 7.2/10 WiFi
  • 817 reviews 7.1/10 Cleanliness
  • 777 reviews 8.7/10 Food
  • 704 reviews 8.6/10 Breakfast

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