Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,167 reviews

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Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai, 117546 DUBAI, United Arab Emirates

Description

Hotel extras

  • Resort-style relaxation in the heart of Downtown Dubai, opposite Dubai Mall and Burj Khalifa.

  • A vibrant, versatile setting ideal for hosting any business meeting or social event.

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Spa and wellness Center

Our accommodation(s)

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Telephone
Fax +971 4 321 5555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,167 reviews

Customer review rating 1.5/5

Imad A. Families - Confirmed reviews ALL

Thank you for reaching out regarding my recent stay on April 21, 2026. I would like to share my honest feedback, as unfortunately the experience did not meet my expectations. Initially, we booked a one-bedroom unit, but we were surprised to find that the room was quite old and did not reflect the standard expected from a 5-star hotel. It honestly felt closer to a much lower category in terms of condition and overall impression. After raising our concern, your team kindly moved us to a renovated section, which we appreciated. However, the new room was smaller and did not include a balcony. While it was acceptable in terms of quality, it still did not match what we had originally booked or expected. Overall, the stay did not meet our expectations, especially for a 5-star resort experience. My wife, in particular, did not fully enjoy the stay due to these issues. I hope this feedback helps improve the guest experience in the future. Thank you for your attention, and I appreciate your efforts in addressing concerns during our stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 5.0/5

Gareth V. Business - Confirmed reviews ALL

Great location just a stone throw from Dubai Mall. Facilities and food were great. The staff were amazing.

Dear Mr. Gareth V., We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travellers. We are looking forward to welcoming you back soon. Best regards, Amro Nagah General Manager

Customer review rating 4.5/5

Omar H. Couples - Confirmed reviews ALL

All was amazing rooms size, staff, service, facilities except the breakfast was very poor compared to other services

Dear Mr. Omar h., Thank you for your feedback. I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed. Looking forward to welcoming you back in the near future. Best regards, Amro Nagah General Manager

Customer review rating 4.0/5

Hugh M. Families - Confirmed reviews ALL

Booked last minute as stuck in Dubai due to flight changes .. great location with awesome staff who were very proactive.. room was clean but a little tired.. No idea what was going on outside th room at 2 am but lots of noise ..

Dear Ms. hugh m., Thank you very much for your review of your recent stay with us at Swissotel Al Murooj Dubai. With much regret, we learnt about the noise which impacted your stay. Please accept our apologies for any inconvenience caused. In future, we made a note on your profile to allocate a room away from any noise. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Swissotel Al Murooj Dubai in the near future, we remain with kind regards, Amro Nagah General Manager

Customer review rating 5.0/5

Eman A. Couples - Confirmed reviews ALL

Evey thing is good Food Stay Clean and neat Good experiance in spa Friendly staff Mr. Ahamd thank you in your guidness

Dear Ms. Eman A., Thank you for a great review. We are happy you liked our hotel facilities and services. Looking forward to welcoming you back soon. Best regards, Amro Nagah General Manager

Other web-users rate our hotel

  • 3,247 reviews 9.6/10 Location
  • 3,643 reviews 7.6/10 Room
  • 9,640 reviews 9.5/10 Service
  • 33 reviews 7/10 WiFi
  • 1,406 reviews 7/10 Cleanliness
  • 1,109 reviews 8.4/10 Breakfast
  • 347 reviews 9.1/10 Wellness Area

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