Dear Iyabode A., Thank you very much for your wonderful feedback. We are delighted to know that you had a very positive experience with us and that you would recommend Hyde Dubai to your friends. Your kind words and support mean a great deal to our entire team. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Naif A., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the disappointment regarding the Burj Khalifa view, the Wi-Fi connectivity, and the concerns you experienced during check-in. Your comments have been shared with the relevant management teams for review and follow-up, as we continuously strive to improve our services and guest experience. We truly regret the inconvenience caused and appreciate you bringing these matters to our attention. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Jad A. D., Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to know that most aspects of your stay were satisfactory. We sincerely apologize that your experience with breakfast and our Housekeeping team did not meet your expectations. Your feedback has been shared with the relevant teams for review and improvement. We truly value your comments and hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Zainab K., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the various inconveniences you experienced during your stay. We regret that several aspects of your experience, including the room readiness, cleanliness, towels, odors, and overall service, did not meet your expectations. We also understand your concern regarding your passport and the importance of handling guests’ personal documents with the utmost care and attention. Please be assured that your feedback has been taken seriously and shared with the relevant Housekeeping, Front Office, and Management teams for thorough review and follow-up. We appreciate you highlighting these concerns, as they provide valuable insight into areas requiring attention and improvement. While we are pleased that you appreciated the hotel’s design and furnishings, we regret that the overall experience affected your business trip and did not reflect the standards we strive to maintain. Thank you again for bringing these matters to our attention. We sincerely hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Liza A., Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered during your stay. We understand your concerns and regret that the condition of the bathroom facility caused you discomfort and concern. Your feedback has been taken seriously and shared with the relevant Maintenance and Management teams for immediate review and follow-up. We appreciate you bringing this matter to our attention and hope to have the opportunity to provide you with a safer and more comfortable experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Sameh K., Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our location, views, balcony, well-appointed room, and stylish interiors, as well as the warm welcome from our team. We truly appreciate your kind comments. We also apologize that the level of cleanliness did not fully meet your expectations. Your feedback has been shared with the relevant team for review and improvement. Thank you again for your valuable feedback. We are pleased to know you enjoyed your overall stay and look forward to welcoming you back to Hyde Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Mohammed S., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, appreciated the professionalism of our team, and had a pleasant experience at our pool. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Hyde Dubai for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Naomi S., Thank you very much for your wonderful and detailed feedback. We are delighted to hear that you enjoyed the beautiful Burj Khalifa view, spacious room, comfortable bed, and the cleanliness and attention to detail throughout your stay. It is especially pleasing to know that our Front Office team made you feel welcomed and well taken care of. We truly appreciate your kind words and recommendation. It means a great deal to our entire team to know that you felt at home during your stay and would choose to return. We look forward to welcoming you back to Hyde Dubai for another memorable experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Pratheep S., Thank you for taking the time to share your feedback. We sincerely regret the disappointment caused by the view during your stay, particularly as the Burj Khalifa view was an important factor in your booking. We understand how disappointing this must have been, especially for your family and children. While construction activity in the surrounding area is outside the hotel's control, we fully appreciate your feedback regarding clearer communication about potential changes to the view. Your comments have been shared with the relevant management team for review and consideration. We value your feedback and understand your expectations of a five-star experience. We sincerely apologize that we were unable to meet those expectations on this occasion. Thank you again for bringing this matter to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Rani Z., Thank you for your wonderful feedback. We are delighted to hear that you had an enjoyable stay at Hyde Hotel Dubai and appreciate your continued loyalty. It is rewarding to know that our staff contributed positively to your experience. We look forward to welcoming you back for another memorable visit. Best regards, Ibtissam Aghourbib (Guest relations Team)

Dear Derek H., Thank you for taking the time to share your detailed feedback, especially as a returning guest. We sincerely regret that this visit did not reflect the enjoyable experience you had previously. We apologize for the extended check-in time, the inconvenience caused by the limited elevator availability, and the delay in restoring your room to a comfortable temperature. While we are pleased that our maintenance team responded promptly, we understand that the time required for the room to cool significantly affected your comfort. We are particularly concerned to learn about the repeated attempts to access your room and the disturbances during the early hours of the morning. We fully understand how unsettling this must have been and how significantly it affected your rest and overall experience. Your feedback has been shared with the relevant management teams for careful review and follow-up. We truly value your previous loyalty and are disappointed that we fell short of the standards you had come to expect from us. Thank you again for your honest feedback. We sincerely hope we may have the opportunity to regain your confidence and provide you with the experience you previously enjoyed at Hyde Hotel Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Miguel O., Thank you for taking the time to share your wonderful feedback. We are truly delighted to hear that you had such a fantastic stay with us. It is a pleasure to know that you enjoyed our attentive service, the room upgrade, the cleanliness of the hotel, our convenient location, the breathtaking Burj Khalifa views, and the variety offered at breakfast. Your kind words and recommendation mean a great deal to our entire team and serve as wonderful encouragement to continue delivering exceptional hospitality. We sincerely appreciate your support and are thrilled to know that you plan to return. We look forward to welcoming you back for another memorable stay at Hyde Hotel Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Mohamed z. D., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel rooms and found our team to be friendly and welcoming. At the same time, we sincerely apologize for the inconvenience caused by the elevator availability during your stay. Your comments regarding the elevators are greatly appreciated and have been shared with the relevant department for review, as we continue working to improve our facilities and enhance the guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Yuliana S., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, spacious room, and beautiful canal view. At the same time, we sincerely apologize that we missed the opportunity to recognize your birthday and make your celebration more memorable. We understand your disappointment and regret that your expectations were not met on this special occasion. Your comments are greatly appreciated and have been shared with the relevant team as we continue to improve our guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Lutfi A., Thank you for taking the time to share your kind feedback. We are delighted to hear that you had another pleasant stay with us and truly appreciate your continued support. Thank you as well for your valuable suggestion regarding the bathroom amenities. We appreciate your recommendation and will share your comments with the relevant team for review as we continuously strive to enhance our guests' experience. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Albraa R., Thank you for your kind feedback. We are delighted to hear that you had a lovely stay with us. Your positive comments are greatly appreciated and inspire our team to continue delivering exceptional hospitality. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Sheila F., Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant and comfortable stay, and that you enjoyed the cleanliness of your room as well as the friendly and helpful service provided by our team. We also appreciate your comments regarding the breakfast selection. Your feedback is valuable to us and has been shared with the relevant team as we continuously work to enhance our dining experience. Thank you once again for your kind feedback. We look forward to welcoming you back for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Nikola P., Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely regret to learn that your experience did not meet your expectations. Please accept our apologies for the inconveniences you encountered during your stay, including the lift availability, pool operating hours, bar experience, and breakfast selection. We appreciate your constructive comments, as they help us identify areas where we can improve. Please be assured that your feedback has been shared with the relevant departments for review and consideration as we continuously work to enhance our guests' experience. Thank you once again for bringing these matters to our attention. We hope you will give us another opportunity to provide you with the high standard of service that we strive to deliver. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Mahdi A., Thank you for taking the time to share your thoughtful feedback. We are delighted to know that you had a comfortable stay and that our service and amenities exceeded your expectations. We also appreciate your valuable suggestion regarding the availability of additional essential amenities, and we will certainly take your comments into consideration as we continue to enhance our guests' experience. We are especially pleased to hear your kind recognition of our reception team member, Ibtisam. We will be sure to share your compliments with her, as we know she will be encouraged by your appreciation. Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager