Hyde Hotel Dubai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,690 reviews

Hyde Hotel Dubai - Image 1
Hyde Hotel Dubai - Image 2
Hyde Hotel Dubai - Image 3
Hyde Hotel Dubai - Image 4
Dubai, Business Bay, Dubai, 213208 DUBAI, United Arab Emirates

Description

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

General Admission King with Balcony

Photo out of - General Admission King with Balcony

Your ticket in, with a 40 square-meter room with a king bed, balcony, desk/vanity, bathtub and shower. Accessible Room

Max. number of persons
3
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x King size bed(s)
  • Accessible room
See availabilities

Your ticket in, with a 40-square-meter room with king bed, a balcony with a Dubai Canal View, and a desk/vanity.

  • Views:

    City View

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Video games on TV in room
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Your ticket in, with a 40-square-meter room with twin beds, a balcony with a Dubai Canal View, and a desk/vanity.

  • Views:

    Bay view

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Video games on TV in room
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Level up with a 48 square-meter room with a king bed, bathroom with a walk-in shower and a separate bathtub, desk/vanity, and balcony with City Skyline view.

Max. number of persons
4
Area
From 48 m² / 516 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Level up with a 48 square-meter room with twin beds, bathroom with a walk-in shower and a separate bathtub, a desk/vanity, and balcony with City Skyline view.

  • Views:

    Bay view

Max. number of persons
4
Area
From 48 m² / 516 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Embrace the high life in our Platinum Suite with balcony. This 54 sq meter gem boasts a king bed, balcony, seperate living area with sofa bed, bathroom with a walkin shower, separate soaking tub and a desk/vanity to prep for the night's festivities.

Max. number of persons
4
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Suite

All Access Suite, One Bedroom with Balcony and City Skyline View

Photo out of - All Access Suite, One Bedroom with Balcony and City Skyline View

With bespoke amenities providing ample satisfaction, the stunning space of 52 square metres perfectly signifies the ultimate setting to Hyde In. Comfortably accommodating up to three guests, Hyde In includes access to a balcony, sbe Signature King Bed,

  • Views:

    City View

Max. number of persons
4
Area
From 106 m² / 1140 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Suite

Rockstar Suite

Photo out of - Rockstar Suite

Go all out in our 211 sq meter penthouse with king bed, spacious living/dining area, kitchenette, separate office, wrap around balcony with Dubai's skyline views, walk-in closet, bathroom with a walk-in shower and jacuzzi soaking tub.

  • Views:

    City View

Max. number of persons
4
Area
From 240 m² / 2583 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Video games on TV in room
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Hyde Hotel Dubai

Dubai, Business Bay, Dubai
213208 DUBAI
United Arab Emirates

GPS:25.181667, 55.279056

Telephone
Fax +971 4 871 1111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 277 rooms
  • 3 rooms for people with reduced mobility
  • 30 connecting rooms
  • 277 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Disco/Nightclub

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Catering

Room service

  • Cold snacks
  • Hot meals

Business

2 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

On Site

  • On site

Fitness center

  • On site

On Site

Our Hyde guests get access to a special discount at Laguna Spa. Book a post-party relaxation session or a pre-party prep with your choice of body balancing and skincare treatments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,690 reviews

Customer review rating 5.0/5

Uwais M. A. Families - Confirmed reviews ALL

Dear Uwais M. A., Thank you for your lovely review! We’re delighted to know you had a great and comfortable stay with us. We also appreciate your feedback regarding the breakfast selection, which will be shared with the concerned team for improvement. We look forward to welcoming you back for an even better experience. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Laurence K. Families - Confirmed reviews ALL

Dear Laurence K., Thank you for your lovely review! We’re delighted to know you had a wonderful stay and appreciated the friendliness of our team and the cleanliness of our hotel. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Eman Z. Solo - Confirmed reviews ALL

Dear Eman Z., Thank you for your wonderful review and for choosing to stay with us again! We’re delighted to know you enjoyed your room upgrade, our friendly service, and the beautiful facilities. It’s truly rewarding to hear that we made your second visit just as memorable. We look forward to welcoming you back to Hyde Dubai for another exceptional stay. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Steffany L. Couples - Confirmed reviews ALL

Dear Steffany L., Thank you for sharing your feedback. We’re delighted to know you enjoyed our convenient location, comfortable accommodation, and friendly service. However, we sincerely apologize that an interaction with one of our team members affected your overall experience. Your comments are important to us and will be shared with the concerned team for review and improvement. We hope to have the opportunity to welcome you back and provide you with a more memorable experience. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Tracy-ann W. Families - Confirmed reviews ALL

Dear Tracy-Ann W., Thank you for sharing such lovely feedback. We’re delighted you had a wonderful birthday stay and felt safe and well cared for. We’ll be sure to pass your kind words on to Meeha and our housekeeping team. Thank you for choosing Hyde Dubai—we hope to welcome you back soon! Kind regards, Mariam Saad Duty Manager

Dear Uwais M. A., Thank you for your lovely review! We’re delighted to know you had a great and comfortable stay with us. We also appreciate your feedback regarding the breakfast selection, which will be shared with the concerned team for improvement. We look forward to welcoming you back for an even better experience. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Laurence K. Families - Confirmed reviews ALL

I had a very time here

Dear Laurence K., Thank you for your lovely review! We’re delighted to know you had a wonderful stay and appreciated the friendliness of our team and the cleanliness of our hotel. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Eman Z. Solo - Confirmed reviews ALL

This was my second stay at Hyde Hotel Dubai, and once again, I had a wonderful experience! The staff were very friendly and welcoming, and I really appreciated the room upgrade. The room was spacious, clean, and had a stunning view. The food was delicious, and the facilities, especially the beautiful pool overlooking the Burj Khalifa and the spa, were amazing. Great location, close to everything. Highly recommended, and I would definitely come back again!

Dear Eman Z., Thank you for your wonderful review and for choosing to stay with us again! We’re delighted to know you enjoyed your room upgrade, our friendly service, and the beautiful facilities. It’s truly rewarding to hear that we made your second visit just as memorable. We look forward to welcoming you back to Hyde Dubai for another exceptional stay. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Steffany L. Couples - Confirmed reviews ALL

Everything was perfect I was even willing to extend one more night but unfortunately one of the security staff was very rude and that made me not want to extend one more night but overall very good experience but that ruined it.

Dear Steffany L., Thank you for sharing your feedback. We’re delighted to know you enjoyed our convenient location, comfortable accommodation, and friendly service. However, we sincerely apologize that an interaction with one of our team members affected your overall experience. Your comments are important to us and will be shared with the concerned team for review and improvement. We hope to have the opportunity to welcome you back and provide you with a more memorable experience. Kind regards, Mariam Saad Assistant Guest Relations Manager

Customer review rating 5.0/5

Tracy-ann W. Families - Confirmed reviews ALL

I celebrate my birthday and everything about my stay was amazing, worker are very attentive and felt safe really enjoy my stay. The house keeping was great Meeha make our was always clean.

Dear Tracy-Ann W., Thank you for sharing such lovely feedback. We’re delighted you had a wonderful birthday stay and felt safe and well cared for. We’ll be sure to pass your kind words on to Meeha and our housekeeping team. Thank you for choosing Hyde Dubai—we hope to welcome you back soon! Kind regards, Mariam Saad Duty Manager

Customer review rating 5.0/5

Dani S. Families - Confirmed reviews ALL

Front desk staff was welcoming and awesome. Room was perfect. Hotel is well managed.

Dear Mr. S., Thank you for your wonderful feedback. We’re delighted to hear that you had a beautiful stay and enjoyed the welcoming service from our Front Desk team, as well as your room and the hotel’s management. Your kind words will be shared with the team. We look forward to welcoming you back to Hyde Dubai for another enjoyable stay. Kind regards, Mariam Saad Duty Manager

Customer review rating 5.0/5

Abdullah K. Couples - Confirmed reviews ALL

Great

Dear Abdullah K., Thank you for your lovely review! We’re delighted to know you had a comfortable stay with us. We look forward to welcoming you back to Hyde Dubai soon. Kind regards, Mariam Saad Duty Manager

Customer review rating 5.0/5

Matt H. Business - Confirmed reviews ALL

All around good

Dear Matt H., Thank you for taking the time to share your feedback. We’re delighted to hear that you found your stay comfortable and accommodating, and that you had a good experience overall. We truly appreciate your perfect score and kind comments. We look forward to welcoming you back again. Kind regards, Mariam Saad Duty Manager

Customer review rating 5.0/5

Angelos K. Friends - Confirmed reviews ALL

i had an amazing room and the staff were helpful. I had issue with charger and they immediately tried to solve it and actually helped me a lot!

Dear Angelos K., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your room and the ambiance of Hyde Dubai. It is especially pleasing to know that our team was able to assist you promptly with your charger issue and make your stay more comfortable. Your appreciation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 1.0/5

Hassa M. Couples - Confirmed reviews ALL

Unfortunately, my stay was disappointing and fell short of the standards expected from a 5-star hotel. The most frustrating issue was the cold shower water, which is simply unacceptable for a hotel of this category. Basic facilities such as a properly functioning hot shower should be a given, not something a guest has to compromise on. I was also disappointed by the quality of the amenities provided, particularly the cheap-looking slippers. A 5-star hotel should pay attention to the smallest details and provide quality products that reflect comfort, elegance, and luxury. Unfortunately, these amenities felt far below the standard offered by other hotels in the same category. Luxury is not just about the hotel's appearance; it is about the quality of the experience, attention to detail, and comfort provided to guests. In this case, the experience did not justify the expectations associated with a 5-star property. I hope management takes this feedback seriously and makes the necessary improvements. Based on my experience, there is a clear gap between the hotel's 5-star rating and the level of quality delivered.

Dear Hassa M., Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We regret the inconvenience caused by the hot water issue and appreciate your comments regarding the quality of our in-room amenities. Your feedback has been shared with the relevant management teams for review and follow-up, as we continuously strive to improve our facilities and maintain the standards of comfort and service our guests expect. We appreciate your honest feedback and regret that your experience fell short of expectations. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 2.5/5

Ammar A. Business - Confirmed reviews ALL

There is no 5 star service provided, I was handling my luggage when i checked in and checked out! No one there to at least open the door while I am pulling my luggage. The iron in the room keep throwing black things like painting materials. The coffee machine in the room was not working damaged. The furniture in the balcony not clean with big black spots

Dear Ammar A., Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, particularly regarding the service and the condition of the in-room facilities. Your comments have been shared with the relevant management teams for review and follow-up, as we continuously strive to improve our service standards and guest experience. We regret the inconvenience caused and appreciate you bringing these matters to our attention. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Randy T. Families - Confirmed reviews ALL

Our family enjoyed our stay at the hotel

Dear Randy T., Thank you for your kind feedback. We are delighted to hear that you and your family enjoyed your stay at Hyde Dubai and appreciated our convenient location. We look forward to welcoming you and your family back for another memorable experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Al K. S. Families - Confirmed reviews ALL

Thanks to the reservation staff member, Mahir; he was pleasant in his interactions with guests and made them feel welcome.

Dear Al K. S., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our location. We are especially pleased that Mohir made a positive impression through his friendly and welcoming service. Your kind words will be shared with Mohir and the team. We look forward to welcoming you back to Hyde Dubai for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 4.0/5

Joseph F. Business - Confirmed reviews ALL

everything was smooth and good

Dear Joseph F., Thank you for your kind feedback. We are delighted to hear that everything went smoothly and that you had an enjoyable stay at Hyde Dubai. We appreciate your support and look forward to welcoming you back for another pleasant experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 0.5/5

Meera A. Families - Confirmed reviews ALL

Our stay at this hotel was extremely disappointing, and honestly, it was nothing like what we expected. From the moment we arrived, the experience was unpleasant. The reception staff were rude, unprofessional, and showed very poor customer service. As guests, we expected to be welcomed and treated with respect, but unfortunately, that was not the case. To make matters worse, the smell in the corridors leading to the rooms was absolutely terrible. It made the entire experience uncomfortable and gave us a very bad first impression of the hotel. What disappointed me the most was the view. We were told that the room would have a Burj Khalifa view, which was one of the main reasons I chose this hotel in the first place. However, I feel that we were misled about what we were actually getting. I specifically chose this hotel because I had a photoshoot planned, and I wanted a beautiful place that would match the occasion. I had certain expectations when I made the booking, but the hotel completely let me down. Considering the money we paid and the expectations that were set, this experience was unacceptable. A hotel should care about its guests, provide a clean and pleasant environment, and be honest about what it offers. Unfortunately, this hotel failed on all these points. I left feeling disappointed and regretful about my choice. I would not recommend this hotel based on my experience.

Dear Meera A., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the concerns you encountered regarding our service, the condition of the corridors, and the room view. Your comments have been shared with the relevant management teams for review and follow-up, as we continuously strive to improve our guest experience. We appreciate you bringing these matters to our attention and regret that we were unable to provide you with the enjoyable stay you had anticipated. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Ansari L. Solo - Confirmed reviews ALL

Love the view and the bed was comfy

Dear Ansari L., Thank you for your lovely feedback. We are delighted to hear that you enjoyed the view, found the bed comfortable, and appreciated our team's service. We look forward to welcoming you back to Hyde Dubai for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Rossi G. Couples - Confirmed reviews ALL

A beautiful hotel in a great location, with a very polite, professional, and helpful staff who made our stay even more enjoyable. The restaurant was also excellent, offering very good food. Highly recommended for anyone visiting Dubai!

Dear Rossi G., Thank you for your wonderful feedback and recommendation. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, delicious food, and the hospitality of our team. Your kind words are truly appreciated, and we look forward to welcoming you back to Hyde Dubai for another memorable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Francina N. Business - Confirmed reviews ALL

I thoroughly enjoyed my stay. The professionalism and compassion of the staff is impeccable. I would definitely visit again when I'm in Dubai.

Dear Francina N., Thank you for your wonderful feedback. We are delighted to know that you thoroughly enjoyed your stay and appreciated the professionalism and care shown by our team. Your kind words mean a great deal to us, and we look forward to welcoming you back to Hyde Dubai on your next visit to Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Iyabode A. Couples - Confirmed reviews ALL

My experience in the hotel was very good, 100%

Dear Iyabode A., Thank you very much for your wonderful feedback. We are delighted to know that you had a very positive experience with us and that you would recommend Hyde Dubai to your friends. Your kind words and support mean a great deal to our entire team. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 1.0/5

Naif A. Couples - Confirmed reviews ALL

I booked a room with Burj Khalifa view based on the pictures on the website but unfortunately I did not see Burj Khalifa because there was huge buildings blocking the view, even though I paid for that. Also, I couldn’t use the Wi Fi because it was hard to connect to it and I don’t know why. Finally when I checked in, the receptionist was trying to convince me that my booking was for two separate beds and I was about to believe I mistakenly booked that, however after reviewing my reservation it was not what he was saying it was a booking for one king bed and after I showed him the reservation he said oh sorry we don’t have available king bed rooms in high floors so he was trying to convince me to get the two separate beds room and I refused. Never booking in this hotel again

Dear Naif A., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the disappointment regarding the Burj Khalifa view, the Wi-Fi connectivity, and the concerns you experienced during check-in. Your comments have been shared with the relevant management teams for review and follow-up, as we continuously strive to improve our services and guest experience. We truly regret the inconvenience caused and appreciate you bringing these matters to our attention. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Other web-users rate our hotel

  • 604 reviews 9.1/10 Location
  • 1,295 reviews 8.3/10 Room
  • 2,166 reviews 8.5/10 Service
  • 19 reviews 4.8/10 WiFi
  • 622 reviews 7.4/10 Cleanliness
  • 356 reviews 6.6/10 Breakfast
  • 326 reviews 6.4/10 Food
  • 243 reviews 5.5/10 Value

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