Hyde Hotel Dubai 5 stars

Customer review rating (ALL Rating) 4.5/5 2,107 reviews

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Dubai, Business Bay, Dubai, 213208 DUBAI, United Arab Emirates

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Hotel location

Hyde Hotel Dubai

Dubai, Business Bay, Dubai
213208 DUBAI
United Arab Emirates

GPS:25.181667, 55.279056

Telephone
Fax +971 4 871 1111

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Pool

On Site

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,107 reviews

Customer review rating 3.5/5

Michael A. Families - Confirmed reviews ALL

Great location for New Year's Eve with a direct view of the Burj Kahlifa. Room preparation could have been better as we had 3 people but the room was prepared for only 2 people. Perfume in lobby was, at times, over powering.

Dear Michael, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our prime location for New Year’s Eve and the direct view of the Burj Khalifa. We sincerely apologize that your room was not initially prepared for three guests and that the lobby fragrance was sometimes overpowering. Your comments have been shared with our housekeeping and operations teams to ensure improvements are made for future stays. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more comfortable experience. Kind regards, Mouché Scheepers Guest Relations

Customer review rating 5.0/5

Alex B. Business - Confirmed reviews ALL

Reception staff, can't recall his name, but was exceptional

Dear Alex, Thank you for your wonderful feedback! We’re delighted to hear that you had a great stay and that our reception staff made such a positive impression. Even if the name escapes you, we will be sure to share your kind words with the team—they will be thrilled to know their service was appreciated. We look forward to welcoming you back soon for another exceptional experience. Warm regards, Mouché Scheepers Guest Relations

Customer review rating 1.5/5

Mohammad M. Couples - Confirmed reviews ALL

I stayed at this hotel for the second time after four years, and unfortunately, the experience was deeply disappointing. The overall quality of service and accommodation has significantly declined and was absolutely not at the level of a 5-star hotel. The bed made constant squeaking noises, which completely ruined any chance of rest and relaxation. The room facilities and bathroom amenities were extremely old and worn out. The electric kettle was so dirty that it was honestly disgusting to use for boiling water. The curtains and furniture were visibly very dirty and clearly had not been cleaned or washed for a long time. During my previous stay, breakfast was more diverse and served in both indoor and outdoor areas. This time, the outdoor area had been turned into a storage space for tables and chairs, creating an unpleasant view while having breakfast. The breakfast menu was repetitive every single day, with almost no variation. Previously, the hotel offered scooters, and guests could enjoy riding along the riverside. Now, there were only two old, broken bicycles, which were practically unusable. Lunch was served in the only restaurant of the hotel, which had poor lighting, very low food quality, and extremely high prices. What made this more frustrating was that just a few steps outside the back door of the hotel, you could find food of much higher quality at less than 10% of the hotel’s price. Unfortunately, the new management showed little to no concern for guests. During my previous stay—also for my wedding anniversary—the former manager kindly surprised us with room decorations and complimentary hospitality items, creating a wonderful and memorable experience. This time, the new management was only willing to provide the same services in exchange for extra charges, which were previously offered free of charge. The poor quality of this stay completely ruined all the good memories I had from my previous visit. Sadly, I will never return to this hotel again and cannot recommend it to anyone.

Dear Mohammad Thank you for taking the time to share such detailed feedback following your recent stay. We are truly sorry to learn that your experience did not meet your expectations, especially as you chose to return to us after several years and on a meaningful occasion. We are also disappointed to hear your concerns about the breakfast experience, outdoor area, dining quality, and recreational facilities. Your comparison with your previous stay highlights areas where we clearly fell short, and we appreciate you bringing these points to our attention. Feedback like yours is essential for us to reassess our offerings and service consistency. Most importantly, we regret that the level of care and personal attention you previously received was not replicated this time. Creating memorable experiences for our guests—especially during special occasions—is something we value deeply, and we are sorry that this was not reflected during your stay. While we understand your disappointment, we truly regret losing your confidence and the positive memories you once had with us. Should you ever reconsider, we would welcome the opportunity to restore your trust and provide the level of service you rightfully expected. Thank you again for your honest feedback. Kind regards, Mouché Scheepers Guest Relations

Customer review rating 3.0/5

Jessica S. Families - Confirmed reviews ALL

The breakfast room, menu , layout , lighting all needs a major over haul . Room is poorly lit - it is hard to see the food selections in the dark . The room awaits a bad accident - the walkways are v tight with people walking past and bumping into each other holding hot drinks and food . The food selection is terrible and v poor quality . Egg station queue is v long - you should leave out a plate of fried eggs so people can choose this easily . The poor egg guy looks so stressed every day but he is trying his best Breakfast felt stressful because above so we ate out for breakfast a few times which isn’t good as we have children and we booked to have breakfast at hotel . The pool should be properly heated in Dec - it was freezing . Overall the rooms are v comfortable , quiet , the cleaning is v good and the hotel reception and cleaning staff are great .

Dear Jessica S., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found the room comfortable and quiet, and that our reception and housekeeping teams made a positive impression. Your kind comments regarding the cleanliness and service are greatly appreciated and will be shared with the team. At the same time, we sincerely regret that your breakfast experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the breakfast layout, lighting, crowding, and food selection, as well as for the long wait at the egg station. Your observations are valuable, and we have shared them with our culinary and management teams for review and improvement. We are also sorry to learn that the pool temperature in December was not comfortable. Your comments have been noted and will be addressed with the relevant department. We truly appreciate your constructive feedback, as it helps us improve our services and facilities. We hope to have the opportunity to welcome you and your family again and provide a more enjoyable experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 2.5/5

Raed A. Couples - Confirmed reviews ALL

Reception did not answer calls, check-in was slow, and check-out was handled poorly. Being knocked on the door by reception and a security guard to force check-out felt threatening and unprofessional.

Dear Raed A., Thank you for taking the time to share your experience with us. We sincerely regret to learn about the challenges you encountered during your stay, particularly regarding communication with the reception, the check-in and check-out process, and the situation you described at departure. Please accept our apologies for any discomfort or inconvenience this may have caused. This is certainly not the level of service we aim to provide, and your comments have been taken very seriously. Your feedback has been shared with the relevant teams for review, as it is important to us to continuously improve our service standards and guest experience. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to deliver a more positive and seamless stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Other web-users rate our hotel

  • 840 reviews 9/10 Location
  • 1,581 reviews 8.5/10 Room
  • 2,580 reviews 8.8/10 Service
  • 28 reviews 3.7/10 WiFi
  • 742 reviews 7.8/10 Cleanliness
  • 655 reviews 9.1/10 Vibe
  • 493 reviews 7.8/10 Breakfast
  • 315 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.