Hyde Hotel Dubai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,836 reviews

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Description

Our accommodation(s)

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Room 1

Hotel location

Hyde Hotel Dubai

Dubai, Business Bay, Dubai
213208 DUBAI
United Arab Emirates

GPS:25.181667, 55.279056

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Pool

On Site

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,836 reviews

Customer review rating 2.0/5

Pratheep S. Families - Confirmed reviews ALL

Dear Pratheep S., Thank you for taking the time to share your feedback. We sincerely regret the disappointment caused by the view during your stay, particularly as the Burj Khalifa view was an important factor in your booking. We understand how disappointing this must have been, especially for your family and children. While construction activity in the surrounding area is outside the hotel's control, we fully appreciate your feedback regarding clearer communication about potential changes to the view. Your comments have been shared with the relevant management team for review and consideration. We value your feedback and understand your expectations of a five-star experience. We sincerely apologize that we were unable to meet those expectations on this occasion. Thank you again for bringing this matter to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Rani Z. Friends - Confirmed reviews ALL

Dear Rani Z., Thank you for your wonderful feedback. We are delighted to hear that you had an enjoyable stay at Hyde Hotel Dubai and appreciate your continued loyalty. It is rewarding to know that our staff contributed positively to your experience. We look forward to welcoming you back for another memorable visit. Best regards, Ibtissam Aghourbib (Guest relations Team)

Customer review rating 2.0/5

Derek H. Business - Confirmed reviews ALL

Dear Derek H., Thank you for taking the time to share your detailed feedback, especially as a returning guest. We sincerely regret that this visit did not reflect the enjoyable experience you had previously. We apologize for the extended check-in time, the inconvenience caused by the limited elevator availability, and the delay in restoring your room to a comfortable temperature. While we are pleased that our maintenance team responded promptly, we understand that the time required for the room to cool significantly affected your comfort. We are particularly concerned to learn about the repeated attempts to access your room and the disturbances during the early hours of the morning. We fully understand how unsettling this must have been and how significantly it affected your rest and overall experience. Your feedback has been shared with the relevant management teams for careful review and follow-up. We truly value your previous loyalty and are disappointed that we fell short of the standards you had come to expect from us. Thank you again for your honest feedback. We sincerely hope we may have the opportunity to regain your confidence and provide you with the experience you previously enjoyed at Hyde Hotel Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 5.0/5

Miguel O. Couples - Confirmed reviews ALL

Dear Miguel O., Thank you for taking the time to share your wonderful feedback. We are truly delighted to hear that you had such a fantastic stay with us. It is a pleasure to know that you enjoyed our attentive service, the room upgrade, the cleanliness of the hotel, our convenient location, the breathtaking Burj Khalifa views, and the variety offered at breakfast. Your kind words and recommendation mean a great deal to our entire team and serve as wonderful encouragement to continue delivering exceptional hospitality. We sincerely appreciate your support and are thrilled to know that you plan to return. We look forward to welcoming you back for another memorable stay at Hyde Hotel Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Customer review rating 0.5/5

Mohamed Z. D. Families - Confirmed reviews ALL

Dear Mohamed z. D., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel rooms and found our team to be friendly and welcoming. At the same time, we sincerely apologize for the inconvenience caused by the elevator availability during your stay. Your comments regarding the elevators are greatly appreciated and have been shared with the relevant department for review, as we continue working to improve our facilities and enhance the guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Other web-users rate our hotel

  • 694 reviews 9.1/10 Location
  • 1,446 reviews 8.4/10 Room
  • 2,413 reviews 8.5/10 Service
  • 22 reviews 4.7/10 WiFi
  • 697 reviews 7.4/10 Cleanliness
  • 414 reviews 6.8/10 Breakfast
  • 269 reviews 5.5/10 Value

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