Dear Joseph F., Thank you for your kind feedback. We are delighted to hear that everything went smoothly and that you had an enjoyable stay at Hyde Dubai. We appreciate your support and look forward to welcoming you back for another pleasant experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Meera A., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the concerns you encountered regarding our service, the condition of the corridors, and the room view. Your comments have been shared with the relevant management teams for review and follow-up, as we continuously strive to improve our guest experience. We appreciate you bringing these matters to our attention and regret that we were unable to provide you with the enjoyable stay you had anticipated. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Ansari L., Thank you for your lovely feedback. We are delighted to hear that you enjoyed the view, found the bed comfortable, and appreciated our team's service. We look forward to welcoming you back to Hyde Dubai for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Rossi G., Thank you for your wonderful feedback and recommendation. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, delicious food, and the hospitality of our team. Your kind words are truly appreciated, and we look forward to welcoming you back to Hyde Dubai for another memorable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Francina N., Thank you for your wonderful feedback. We are delighted to know that you thoroughly enjoyed your stay and appreciated the professionalism and care shown by our team. Your kind words mean a great deal to us, and we look forward to welcoming you back to Hyde Dubai on your next visit to Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Iyabode A., Thank you very much for your wonderful feedback. We are delighted to know that you had a very positive experience with us and that you would recommend Hyde Dubai to your friends. Your kind words and support mean a great deal to our entire team. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Naif A., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the disappointment regarding the Burj Khalifa view, the Wi-Fi connectivity, and the concerns you experienced during check-in. Your comments have been shared with the relevant management teams for review and follow-up, as we continuously strive to improve our services and guest experience. We truly regret the inconvenience caused and appreciate you bringing these matters to our attention. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Jad A. D., Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to know that most aspects of your stay were satisfactory. We sincerely apologize that your experience with breakfast and our Housekeeping team did not meet your expectations. Your feedback has been shared with the relevant teams for review and improvement. We truly value your comments and hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Zainab K., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the various inconveniences you experienced during your stay. We regret that several aspects of your experience, including the room readiness, cleanliness, towels, odors, and overall service, did not meet your expectations. We also understand your concern regarding your passport and the importance of handling guests’ personal documents with the utmost care and attention. Please be assured that your feedback has been taken seriously and shared with the relevant Housekeeping, Front Office, and Management teams for thorough review and follow-up. We appreciate you highlighting these concerns, as they provide valuable insight into areas requiring attention and improvement. While we are pleased that you appreciated the hotel’s design and furnishings, we regret that the overall experience affected your business trip and did not reflect the standards we strive to maintain. Thank you again for bringing these matters to our attention. We sincerely hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Liza A., Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered during your stay. We understand your concerns and regret that the condition of the bathroom facility caused you discomfort and concern. Your feedback has been taken seriously and shared with the relevant Maintenance and Management teams for immediate review and follow-up. We appreciate you bringing this matter to our attention and hope to have the opportunity to provide you with a safer and more comfortable experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Sameh K., Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our location, views, balcony, well-appointed room, and stylish interiors, as well as the warm welcome from our team. We truly appreciate your kind comments. We also apologize that the level of cleanliness did not fully meet your expectations. Your feedback has been shared with the relevant team for review and improvement. Thank you again for your valuable feedback. We are pleased to know you enjoyed your overall stay and look forward to welcoming you back to Hyde Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Mohammed S., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, appreciated the professionalism of our team, and had a pleasant experience at our pool. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Hyde Dubai for another enjoyable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Naomi S., Thank you very much for your wonderful and detailed feedback. We are delighted to hear that you enjoyed the beautiful Burj Khalifa view, spacious room, comfortable bed, and the cleanliness and attention to detail throughout your stay. It is especially pleasing to know that our Front Office team made you feel welcomed and well taken care of. We truly appreciate your kind words and recommendation. It means a great deal to our entire team to know that you felt at home during your stay and would choose to return. We look forward to welcoming you back to Hyde Dubai for another memorable experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Pratheep S., Thank you for taking the time to share your feedback. We sincerely regret the disappointment caused by the view during your stay, particularly as the Burj Khalifa view was an important factor in your booking. We understand how disappointing this must have been, especially for your family and children. While construction activity in the surrounding area is outside the hotel's control, we fully appreciate your feedback regarding clearer communication about potential changes to the view. Your comments have been shared with the relevant management team for review and consideration. We value your feedback and understand your expectations of a five-star experience. We sincerely apologize that we were unable to meet those expectations on this occasion. Thank you again for bringing this matter to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Rani Z., Thank you for your wonderful feedback. We are delighted to hear that you had an enjoyable stay at Hyde Hotel Dubai and appreciate your continued loyalty. It is rewarding to know that our staff contributed positively to your experience. We look forward to welcoming you back for another memorable visit. Best regards, Ibtissam Aghourbib (Guest relations Team)

Dear Derek H., Thank you for taking the time to share your detailed feedback, especially as a returning guest. We sincerely regret that this visit did not reflect the enjoyable experience you had previously. We apologize for the extended check-in time, the inconvenience caused by the limited elevator availability, and the delay in restoring your room to a comfortable temperature. While we are pleased that our maintenance team responded promptly, we understand that the time required for the room to cool significantly affected your comfort. We are particularly concerned to learn about the repeated attempts to access your room and the disturbances during the early hours of the morning. We fully understand how unsettling this must have been and how significantly it affected your rest and overall experience. Your feedback has been shared with the relevant management teams for careful review and follow-up. We truly value your previous loyalty and are disappointed that we fell short of the standards you had come to expect from us. Thank you again for your honest feedback. We sincerely hope we may have the opportunity to regain your confidence and provide you with the experience you previously enjoyed at Hyde Hotel Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Miguel O., Thank you for taking the time to share your wonderful feedback. We are truly delighted to hear that you had such a fantastic stay with us. It is a pleasure to know that you enjoyed our attentive service, the room upgrade, the cleanliness of the hotel, our convenient location, the breathtaking Burj Khalifa views, and the variety offered at breakfast. Your kind words and recommendation mean a great deal to our entire team and serve as wonderful encouragement to continue delivering exceptional hospitality. We sincerely appreciate your support and are thrilled to know that you plan to return. We look forward to welcoming you back for another memorable stay at Hyde Hotel Dubai. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Mohamed z. D., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel rooms and found our team to be friendly and welcoming. At the same time, we sincerely apologize for the inconvenience caused by the elevator availability during your stay. Your comments regarding the elevators are greatly appreciated and have been shared with the relevant department for review, as we continue working to improve our facilities and enhance the guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Yuliana S., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, spacious room, and beautiful canal view. At the same time, we sincerely apologize that we missed the opportunity to recognize your birthday and make your celebration more memorable. We understand your disappointment and regret that your expectations were not met on this special occasion. Your comments are greatly appreciated and have been shared with the relevant team as we continue to improve our guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager