Hyde Hotel Dubai 5 stars

Customer review rating (ALL Rating) 4.6/5 2,192 reviews

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Dubai, Business Bay, Dubai, 213208 DUBAI, United Arab Emirates

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Hotel location

Hyde Hotel Dubai

Dubai, Business Bay, Dubai
213208 DUBAI
United Arab Emirates

GPS:25.181667, 55.279056

Telephone
Fax +971 4 871 1111

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,192 reviews

Nice staying as well nice stuff

Customer review rating 5.0/5

Naif Business - Confirmed reviews ALL

The sitting on the balcony and having some spirit in-front of Burj khalifah and the business bay canal was great to get recovered after a busy business day.

Dear Naif, Thank you for your lovely review! We're glad you had a nice stay and enjoyed the wonderful view from the balcony, especially overlooking the Burj Khalifa and Business Bay Canal. We appreciate your kind words about our staff and look forward to welcoming you back for another refreshing stay! Best regards, Mouché Scheepers Guest Relations

Excellent hotel

Customer review rating 5.0/5

Ahmad A. Business - Confirmed reviews ALL

I had great time with you especially the services and the staff in the reception

Dear Ahmad, Thank you for your wonderful feedback! We're thrilled to hear that you had a great time with us and that the services, especially from our reception staff, made your stay exceptional. We look forward to welcoming you back for another excellent experience! Best regards, Mouché Scheepers Guest Relations

Low quality hotel and guests. Damp rooms

Customer review rating 2.0/5

Debbie Solo - Confirmed reviews ALL

Check in was like being at a 4 star Ibiza hotel. Felt cheap. The first room I had stunk of extremely strong and I’m sure harmful air freshener. Definitely industrial. Room was damp and definitely poorly ventilated. Moved to a ”suite” again damp and felt dirty. The furniture needs reupholstering. No view from the room. Looked onto the side of a building. Grim and dull.

Dear Debra, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We take your concerns about the room quality and atmosphere very seriously, and we are looking into the issues you mentioned, particularly the air freshener and dampness in the rooms. We strive to maintain the highest standards, and your feedback helps us improve. Please feel free to contact us directly, and we will do our best to make things right and ensure a more enjoyable stay in the future. Best regards, Mouché Scheepers Guest Relations

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We were disappointed in the overall facility. The staff were the best part. The pool area was disappointing. and we felt that by Dubai standards the hotel was lacking. The price charged was fair however. There was not any great ambience in the restaurant although the food and service were good. The room itself was good. The bathroom was ok - the grouting needs replacing

Dear Nicola, Thank you for taking the time to share your feedback with us. We’re pleased to hear that our staff provided excellent service, and that you were satisfied with the room, food, and fair pricing. However, we sincerely apologize that certain aspects of your stay did not meet your expectations, particularly the pool area, restaurant ambiance, and the bathroom. Your comments regarding the grouting and overall ambiance are valuable, and we will address these areas with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Best regards, Mouché Scheepers Guest Relations

well--located but lack of Hospitality

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

It did not exceed my expectations compared to the hotel's ranking and reviews. Many flaws are there starting from the reception as some of the staff are not aware of the services available as others would. They need to be more humble with their clients. There would be always a lousy smell towards the room which needs to be taken care of. The aroma of the place is not encouraging to come back honestly. Furthermore, you would have to ask for certain items like simply toothbrush, which you would get only upon request. Moreover, the staff in the front hotel or the valet are not welcoming the visitors nor greeting them upon arrival. This can be improved as well. OTherwise, the pool and breakfast are good.

Dear Abdulmajeed, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet your expectations and for the areas where we fell short. Your comments about the reception staff's knowledge, the smell towards your room, and the lack of hospitality from the front hotel and valet teams are all concerning and will be addressed immediately. We strive to provide a warm and welcoming environment for all our guests, and it’s clear that we need to make improvements. We appreciate your constructive criticism and will use it to enhance our services and guest experience. On a positive note, we’re glad you enjoyed the pool and breakfast. We hope you will consider giving us another opportunity to provide you with the high standard of service that you rightfully expect. Best regards, Mouché Scheepers Guest Relations

Other web-users rate our hotel

  • 776 reviews 8.8/10 Location
  • 1,274 reviews 8.8/10 Room
  • 1,755 reviews 9.3/10 Service
  • 17 reviews 4.3/10 WiFi
  • 577 reviews 9.2/10 Food
  • 524 reviews 9.3/10 Vibe
  • 524 reviews 8.2/10 Cleanliness
  • 468 reviews 8.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.