Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,891 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.20018, 55.26918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,891 reviews

Customer review rating 5.0/5

Muhammad W. Families - Confirmed reviews ALL

Good staff, excellent service.

Customer review rating 5.0/5

George B. Couples - Confirmed reviews ALL

Great!

Customer review rating 1.5/5

Alexey K. Families - Confirmed reviews ALL

I informed the hotel in advance that I would be arriving with my family, that my son’s birthday was on the day of arrival, and that we would be checking in close to midnight. Guest Relations kindly assured me that a small birthday surprise in the form of a cheesecake would be arranged. The reservation was clearly made for three guests. Upon arrival, there was no cheesecake. There was also no preparation whatsoever for the third guest, despite this being a spacious two-room suite. Apparently, both the birthday and the third guest were somehow lost between confirmation and execution. The following day, I expected that the oversight would be corrected. After all, mistakes happen. Surely by then the promised surprise would appear and the room would be properly arranged for three guests. Unfortunately, nothing changed. Additionally, several items in the suite were not functioning from the first night. I had rather optimistically assumed that suites in a hotel of this level are checked to ensure everything works before guests arrive. That assumption proved inaccurate. Only after I followed up via email did anything begin to happen. To be clear, this is not about a cheesecake. It is about attention to detail, honoring commitments, and maintaining the standards expected from a luxury property. If something cannot be delivered, it would be better not to promise it. And if a suite is sold at a premium level, it should feel like one. As an ALL Platinum member who travels 5–6 times per year and has consistently chosen this property in Dubai, always booking suites, I expected a very different level of consistency and care. This stay has significantly diminished that confidence. We celebrated my son’s birthday elsewhere and had a wonderful evening , fortunately, that part did not depend on the hotel. However, after this experience, Sofitel is no longer the automatic choice for our future visits. I will now seriously consider alternative options.

Customer review rating 4.5/5

Elena P. Families - Confirmed reviews ALL

The hotel location is just perfect. Our 2bedroom suite was spacious and had a washer/drier wich is essential for a family stay. Half board meal plan was a bit unclear as no written details were provided. For me it was OK because I read some reviews before arriving and asked particular questions during check-in, but some other guests were confused with what was included in HB. They approached me (speaking my native language) with the question and were grateful for an explanation. My family enjoyed the food included in HB, it was delicious and beautifully decorated. Pool area is nice and comfortable, my kids had a great time swimming there.

Customer review rating 4.5/5

Rupert D. Business - Confirmed reviews ALL

Excellent from check-in to check out

Other web-users rate our hotel

  • 1,935 reviews 9.6/10 Location
  • 2,503 reviews 8.8/10 Room
  • 4,188 reviews 9.4/10 Service
  • 14 reviews 3.7/10 WiFi
  • 1,021 reviews 8.4/10 Breakfast
  • 926 reviews 8.3/10 Comfort
  • 887 reviews 8.8/10 Cleanliness
  • 705 reviews 9/10 Vibe

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