Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,796 reviews

Sofitel Dubai Downtown - Image 1
Sofitel Dubai Downtown - Image 2
Sofitel Dubai Downtown - Image 3
Sofitel Dubai Downtown - Image 4

Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.20018, 55.26918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,796 reviews

TripAdvisor Rating  4.7/5  7,973 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Maria T. Families - Confirmed reviews ALL

I would like to sincerely thank you for the exceptional hospitality and support during my stay with my family. All of your staff were incredibly kind and helpful, and I was especially touched by the care and support I received when I experienced a health issue. Your thoughtfulness in sending flowers the following day for a quick recovery truly meant a lot to me and made me feel genuinely cared for. Thank you once again for your professionalism, kindness, and warm hospitality. I will truly remember this experience and would be very happy to stay with you again in the future!

Customer review rating 5.0/5

Teresa C. Families - Confirmed reviews ALL

We had a great stay. The rooms are clean & maintained by Mr. Youbraj. He is so attentive in all our needs thanks to him. All staffs are very professional & approachable. Foods are good but need more variety of selections. Hope to be back in the future.

Customer review rating 1.5/5

Heidi C. Solo - Confirmed reviews ALL

The "Club" status I paid for was far below any standards I have experienced in international travels! Absolutely NO pride in hospitality or professionalism was a goal. I should insist on a return of my money for my room on the Club level!!!!!! The "Tea" time and the "Cocktail" hour offered very limited food choices, ran out of food and the food was on the cheapest level. Also, there were many children disrupting the Club Lounge ~~~ it should be for Adults only and children thould NOT be allowed.......or their families should be in a designated "family" area. The kids were dropping food on the floor, touching food on the counter and running between guests. Another need for improvement at this Sofitel was the dismal breakfast buffet. Where is the quality control??? The food was of the lowest, cheapest quality and nothing was special or elevated. The layout should also be improved. As for my room, the shower smelled of mold. The handheld shower cannot be adjusted for better height level. The stupidest decision was to attach the towel rack on the INSIDE of the shower door!!!!!!! Any logic would say the towel will get all wet on the inside of the door!!!! Hasn't anyone else complained about this idiocy??????? On the outside of the door is a small knob, too small for a towel to hang there. That only leaves the sink counter as a space to hold the towel while showering..... ridiculous! If all the room bathrooms are like this, what sorry hotel standards you have~~~ 2 star at best, definitely not 5 star. My room had a partial Burj view and was not worth the value for seeing the New Year's Eve fireworks. A huge disappointment for the money and anticipation. Again, I definitely request a refund for my entire reservation.

Customer review rating 4.5/5

Ric J. Couples - Confirmed reviews ALL

From Check-in to checkout, our stay was fantastic! Location was perfect, rooms were great, and staff was always on call to assist.

Customer review rating 5.0/5

Gavin M. Couples - Confirmed reviews ALL

Lovely hotel, perfect position, fabulous staff, great service. We had a fantastic 10 night stay and will not hesitate to stay there again.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,958 reviews 9.6/10 Location
  • 2,526 reviews 8.8/10 Room
  • 4,150 reviews 9.4/10 Service
  • 14 reviews 5.2/10 WiFi
  • 1,006 reviews 8.5/10 Breakfast
  • 944 reviews 8.2/10 Comfort
  • 891 reviews 8.7/10 Cleanliness
  • 701 reviews 8.9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai