Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,224 reviews

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Sofitel Dubai Downtown - Image 1
Sofitel Dubai Downtown - Image 2
Sofitel Dubai Downtown - Image 3
Sofitel Dubai Downtown - Image 4
Downtown Dubai, Sheikh Zayed Road, 126272 Dubai, United Arab Emirates

Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.20018, 55.26918

Telephone
Fax +971 4 503 6667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,224 reviews

Customer review rating 5.0/5

Jing Y. Business - Confirmed reviews ALL

Dear Ms. Y., It is wonderful to know that your business stay was both comfortable and seamless, particularly after arriving early in the morning. We are especially pleased that Sai made your arrival so smooth and welcoming. Your kind recognition will be personally shared with her. Knowing that the suite upgrade, welcome amenity and care from our Heartists made you feel genuinely valued as an ALL Platinum member means a great deal to us. Thank you for your continued loyalty. We are delighted to know that you are already planning to return, and we look forward to making your next stay just as enjoyable. With sincere appreciation, Sophie Dumont - Quality Manager

Customer review rating 4.5/5

Eren L. J. M. Families - Confirmed reviews ALL

Dear Ms. M., We are delighted to know that the convenience of our location, the comfort of your room and having it available ahead of the usual check-in time contributed positively to your family’s stay. It is also wonderful to hear that your booking experience remained easy and flexible when your plans needed to be adjusted. A special thank you for recognizing Jamiul at breakfast. Knowing that he took the time to accommodate a particular request for your children reflects the kind of thoughtful and attentive service we want every family to experience, and your kind words will be personally shared with him. We have also taken careful note of your comments regarding the breakfast selection. While we are pleased that our bread and pastry selection was a highlight, we recognize your wish for greater variety across the buffet, and your feedback has been shared with our Culinary team. Thank you for your loyalty as an ALL member and for giving us such valuable insight into your experience. We hope your next family stay with us will give you even more reasons to enjoy every part of your time at Sofitel Dubai Downtown. With appreciation, Sophie Dumont - Quality Manager

Customer review rating 4.5/5

Hossain K. Solo - Confirmed reviews ALL

Dear Mr. K., We are pleased to know that you had an overall enjoyable stay with us and appreciated the experience enough to recommend Sofitel Dubai Downtown. We have also read your comments with great attention, particularly regarding breakfast. We recognize that the limited fruit selection and availability of seating affected the quality of your morning experience, and your observations have been shared with our teams as areas requiring our attention. We also appreciate your enthusiasm for our Balmain amenities — it is certainly a wonderful compliment to know that you enjoyed them enough to wish to take the experience home with you. While these products are not currently available for purchase directly through the hotel, your interest has been well noted. Thank you as well for sharing your perspective regarding value for money. Feedback such as yours helps us understand where the overall experience may not have fully reflected the value you expected. We hope to have another opportunity to make your next stay feel even more complete, from the comfort of your room to the experience around our breakfast table. Sincerely, Sophie Dumont - Quality Manager

Customer review rating 5.0/5

Ibrahim A. Couples - Confirmed reviews ALL

Dear Valued Guest, We are delighted to know that the comfort of our rooms and the convenience of our location contributed to an enjoyable stay in the heart of Dubai. We hope to see you with us again whenever your travels bring you back to the city. With appreciation, Sophie Dumont - Quality Manager

Customer review rating 4.0/5

Darren W. Families - Confirmed reviews ALL

Dear Mr. W., We are pleased to know that you had a pleasant stay and, above all, that the warmth and service of our Heartists stood out so positively. Your comment that our team reflected the five-star experience you expected is a meaningful compliment, and one we will be proud to share with them. At the same time, we have taken careful note of your observation regarding our facilities. We recognize that a five-star experience should be reflected not only through service, but through every aspect of the environment and comfort we provide, and your perspective is valuable to us. We hope to have another opportunity to leave you with an experience where both the service and surroundings feel equally deserving of your highest appreciation. Sincerely, Sophie Dumont - Quality Manager

Other web-users rate our hotel

  • 1,656 reviews 9.6/10 Location
  • 2,145 reviews 8.7/10 Room
  • 3,533 reviews 9.3/10 Service
  • 16 reviews 5.8/10 WiFi
  • 916 reviews 8.1/10 Breakfast
  • 791 reviews 8.2/10 Comfort
  • 761 reviews 8.7/10 Cleanliness

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