Sofitel Dubai Downtown Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 10,148 reviews

ALLSAFE approved hotel

Sofitel Dubai Downtown
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+ 23 Services

Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road
 dubai
united arab emirates

Fax: (+971)04/5036667

Check-in from 15h00

Check out up to 12h00

  • BURJ DUBAI METRO STATION: 

  • BURJ KHALIFA METRO STATION:  All BURJ KHALIFA

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS:25.200693, 55.269153

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 460

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

10,148 reviews

TripAdvisor Rating 4.5/5

6,168 reviews

I do not feel the luxury

Customer review rating 3.5/5

Mohammed H. Families - 14/01/2022 Confirmed reviews ALL

It is nice located but there is better other selections

Dear Mohammed H., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

The worst experience

Customer review rating 0.5/5

Renad Families - 13/01/2022 Confirmed reviews ALL

It was Maintenance in the building above my room! And the manager she wasn’t helpful at all and she didn’t satisfied us!!

Dear Renad A., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly reach out to us at h7… for further discussions. Sincerely,

A short escape :)

TripAdvisor rating 5.0/5

894danya 13/01/2022 TripAdvisor review

The stay was excellent, from the booking to the check-in and until the check out. The room was extremely comfortable and spacious with a superb view on Burj Khalifa. The staff were vary kind and efficient whether at the reception, the valet, the waitress in the loddy lounge or even the housekeeping in the middle of the night!

Dear 894danya, Thank you for choosing to stay with us at Sofitel Dubai Downtown. We are glad that our heartists took care of your needs all throughout your stay with their warm hospitality. We are looking forward to welcoming you back soon to provide you an another unforgettable experience. Sincerely yours, Sofitel Dubai Downtown Management

Location

Customer review rating 2.5/5

Evgeny K. Families - 12/01/2022 Confirmed reviews ALL

Bad service in assisting

Well located, great gym.

Customer review rating 4.0/5

Sofia U. Friends - 12/01/2022 Confirmed reviews ALL

Lovely hotel in the downtown area. Felt that the room lacked lighting, especially in the bathroom. No hooks where to put things. In addition, the concierge, while very pleasant always, the follow up to requests was not consistent.

Dear Sofia Elena U., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Very bad room service. Soggy food. The manager did not even care or apologize.

TripAdvisor rating 3.0/5

salamshammasi 12/01/2022 TripAdvisor review

Overall the hotel was good. The only issue was the very bad room service. It took long, the food was cold. The salad was soggy and not fresh for sure, could not eat it. Am sure it was old (two or three days?). Complained to the manager, they did not care or even apologize.

Great location

Customer review rating 5.0/5

Saidakrom S. Families - 11/01/2022 Confirmed reviews ALL

The staff was really nice and attentive. Breakfast was delicious

Dear Saidakrom Saidumar S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Good location & great breakfast

Customer review rating 3.5/5

Irene K. Business - 11/01/2022 Confirmed reviews ALL

Overall stay was good but the condition of the shower room could be improved. The shower head was loose & the shelves was shaky . Even though I was staying on the non-smoking floor and many floors away from the smoking floor, every morning and evening, the toilet smells heavily of cigarette smoke. Overall room cleanliness was acceptable and the towels were pristine white & clean. The morning breakfast was amazing with great selection of food but a few times, the clean cutleries had food debris so had to ask the waitress to change for me. The location is very good as its right besides the Dubai Mall so very convenient.

Dear Kwan Y., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

Well located!

Customer review rating 5.0/5

Erika P. Friends - 10/01/2022 Confirmed reviews ALL

I was very please with my choice of staying at Sofitel Downtown in Dubai! It's in a great location as you can simply walk over to the Dubai Mall. The room was nice and clean and the room service and concierge people were great! The service at the VIP lounge on the 3th floor was very nice! I would definitely recommend this hotel for a noce stay in Dubai.

Dear Erika P., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team
Customer review rating 4.5/5

Ron B. Business - 10/01/2022 Confirmed reviews ALL

Business.

Dear John Bennett M., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Good stay

Customer review rating 4.5/5

Salma Families - 09/01/2022 Confirmed reviews ALL

My family and I stayed at Downtown Sofitel for 8 nights and everything was amazing. The property is extremely clean. The breakfast buffet was great. And most importantly is the super friendly and helpful staff.

Dear Waseem O., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Good stay

Customer review rating 5.0/5

Alfred S. Families - 09/01/2022 Confirmed reviews ALL

very good, Comfortable room.Very good food.Excellent staff

Dear Alfred S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Good stay

Customer review rating 5.0/5

Adam M. I. F. T. G. M. E. S. W. N. W. I. E. 2. Solo - 08/01/2022 Confirmed reviews ALL

It’s was quite pleasant

Dear Adam Yousuf M., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Beautiful, large room.

Customer review rating 4.5/5

Kevin D. Families - 08/01/2022 Confirmed reviews ALL

Stayed for 6 nights, enjoyed the breakfast at Le Cusine, and dinner at L'Apero. Staff was very helpful and attentive.

Dear Kevin Gregory D., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Nice hotel with some exceptions

TripAdvisor rating 4.0/5

ievaziedina 07/01/2022 TripAdvisor review

General impression of the hotel was very good. We have met some extremely kind members of staff, even remembering our room number after one day, but we experienced as well quite aggressive attitude a day before check out - an receptionist ordered us to seek for taxi ourselves although all the other days they helped with finding taxi immediately. Rooms and cleanliness was perfect!

Dear ievaziedina, Thank you for taking time to share your feedback following your recent stay with us at Sofitel Dubai Downtown. It was truly wonderful to hear that we managed to meet with your expectations and I am extremely pleased to hear that the team looked after you well. I will certainly convey your kind compliments with the entire team. We are looking forward to welcome you back soon. Sincerely yours, Sofitel Dubai Downtown Management

Perfect location and woow breakfast except room service

Customer review rating 4.5/5

Anonymous Families - 06/01/2022 Confirmed reviews ALL

It was awesome experience, everything was perfect location near to Dubai mall and Burj Khalifa view , breakfast was very good Except the room services was weak and too busy After 1 hour waiting for a taxi !

Dear Hadeel M Y M A K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Amazing hotel, next level service and top-notch location

Customer review rating 5.0/5

Kg Families - 05/01/2022 Confirmed reviews ALL

The hotel is located on great location, right downtown, with a few minutes access to Burj Khalifa (we were literally 2 mins away from the fireworks). The rooms are great and offer an amazing view and the bathroom is one of the best I've been on (and I've been in quite a few hotels around the world). The staff is very friendy and always willing to help - room service is fast and food is great. Although the hotel is luxurious, the room service charges are not through the roof. The roof-top pool is cool and offers nice skyline view of the surrounding skyscrapers. The food on breakfast buffet is fresh, great and offers great variety - safe to say it was one of the better breakfast buffets I've visited.

Dear Kristian G., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Well located

Customer review rating 2.5/5

A Couples - 05/01/2022 Confirmed reviews ALL

Average- the room location was horrible. There was water leak in the hallway just in front of our room and it looked gross. Overall was not impressed from cleanliness of the steam room and sauna.

Dear Mohammad Arshed J., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

Very well located , clean and spacious rooms and a very good breakfast

Customer review rating 5.0/5

Lugindo D. ´. J. Families - 04/01/2022 Confirmed reviews ALL

Little vacations in Dubai in a very good hotel .

Dear Lugindo Dall Asta J., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Not connected to the dubai mall

Customer review rating 2.0/5

Anonymous Families - 04/01/2022 Confirmed reviews ALL

The reason we decided to stay in the hotel is because it was mentioned that it was connected to the dubai mall which is not true. You have to cross a road and walk for 20 mins in a metro station to get to the mall. Had we known we would've arranged for transportation. No need to mislead people with inaccurate information. The 4 stars i have rated is because the room was spacious and clean and the room service and concierge people were great.

Dear Hessa A., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown

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