Sofitel Dubai Downtown Hotel 5 stars

Customer review rating 4.6/5 9,087 reviews

ALLSAFE approved hotel

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Sofitel Dubai Downtown
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+ 24 Services

Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road
 dubai
united arab emirates

Tel: +971045036666

Fax: (+971)04/5036667

Check-in from 15h00

Check out up to 12h00

  • BURJ DUBAI METRO STATION : 

  • BURJ KHALIFA METRO STATION :  All BURJ KHALIFA

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS :25.200693, 55.269153

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

LUXURY ROOM, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: Ocean/Sea view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View, Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 1 King Bed, Coastline View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 1 King Bed, Burj Khalifa View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, Club Millésime access, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View, Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, Club Millésime access, 1 King Bed, Burj Khalifa View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, Club Millésime access, 2 Single Beds, Burj Khalifa View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY KIDS / FAMILY ROOM - 01 King Bed & 02 Bunk Beds

  • Max. number of persons: 4
  • Area: From 46 / 495 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SOFIE LADIES ROOM - 01 King Bed or 02 Single Beds

  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft

TWO BEDROOM DOWNTOWN SUITE, 2 Double Beds, Airport Transfer included

  • Max. number of persons: 6
  • Area: From 130 / 1399 sq ft
  • Views: City View, Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Rooms

Our restaurants and bars

WAKAME

Type of cuisine: Japanese

Explore a feast of Modern Asian cuisine with a stylish edge while sipping on innovative beverages hand-crafted from seasonal fruits and fine spirits.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PATISSERIE

Type of cuisine: Cafe

The lobby lounge serves up delicious sweet treats, snacks, and a range of coffees and teas perfect for a casual meeting or a quick bite. With a range of bespoke macarons to choose from, Chef's handmade delights are renowned in the city

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club Millesime

Type of cuisine: International

Club Millésime is exclusive for Club rooms and suites and offers indoor and outdoor dining area, a cigar lounge, a living room, a relaxation area with massage chairs and a semi-private board room, in a charming old world French country style setting.

LES CUISINES

Type of cuisine: International

Open kitchens, from Arabic to Italian to Chinese, tempt diners with exotic aromas and top-quality, fresh ingredients. Explore a world of tastes and flavors in this family-friendly restaurant, open for breakfast and lunch.

Menu (PDF)

Lunch

06:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABOVE ROOFTOP LOUNGE

Non contractual photo

Above Rooftop Lounge offers the perfect haven to enjoy an array of signature cocktails, international cuisines and lounge to the beats from resident and guest DJ's.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INKA

Non contractual photo

Inka is a modern Peruvian Restaurant and Lounge located on the 31st floor. With a contemporary and sleek design complemented by a plush, sophisticated interior, Inka offers a breathtaking scene through its windows.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DATU ASIAN MUSIC CLUB

Non contractual photo

Explore exotic cuisines and indulge in authentic Asian food at Datu Asian Music Club. Enjoy live performances by the in-house band and resident DJ's.

MOSAIC POOL AND LOUNGE

Non contractual photo

One of the perfect way to cap off your day is with a selection of hand-crafted beverages that will sparkle your evening. The Mosaic Pool Lounge offers a menu packed with all the favorites, in a sophisticated setting, next to our Infinity Pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 460

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,087 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,668 reviews

Good stay

Customer review rating 4.5/5

Grâce K. Business - 09/05/2021 Confirmed reviews ALL

Great!

Dear Grace K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Well located, staff kindely

Customer review rating 5.0/5

Edna Couples - 08/05/2021 Confirmed reviews ALL

The hotel have a good location, near mall of dubai, burg halifa tower and the fountain. The hotel is clean, breakfast was very good and the staff are very kindely

Dear Edna A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Just excellent

Customer review rating 5.0/5

Nadiya L. Friends - 07/05/2021 Confirmed reviews ALL

We have enjoyed our 5 nights with you Rooms, services, team members breakfast- all was great

Dear Nadiya L., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Outstanding Service and staff performance

Customer review rating 5.0/5

Vladimír K. Business - 07/05/2021 Confirmed reviews ALL

It was long term stay for me and all staff in the hotel was extremely helpful and supportive. Performance of whole team can be clasified as the example for other hotels worldwide.

Dear Vladimir K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

good service

Customer review rating 4.5/5

Pascal Families - 07/05/2021 Confirmed reviews ALL

People available and ready to help and support

Dear Pascal G., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

"Can do" staff guarantee a great stay

Customer review rating 5.0/5

Robbie L. Couples - 06/05/2021 Confirmed reviews ALL

This stay was a badly needed city mini-vacation refresher break. Two small problems we encountered were swiftly addressed and solved immediately by management and staff. The level of helpfulness and genuine desire by all staff to ensure we enjoyed every aspect of our stay was as refreshing as our city break itself. Nothing was too much trouble. The room had spectacular views and the hotel is well located near the Metro and Dubai Mall - the walk across was my exercise for each day! I'd definitely recommend the Club rooms - even though the traditional Club was meshed into another restaurant, we were still able to enjoy the benefits. Special thanks go to Wilson, Stephen, Stella in the Lounge and Sharjeel.

Dear Robyn L., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Fabulous stay

Customer review rating 5.0/5

Anonymous Solo - 05/05/2021 Confirmed reviews ALL

Amazing service. Attentive team through out the venue and across all areas. Super positive attitude and clean setup. Delicious food and amazing variety. Specious clean homey rooms.

Dear Amro Issam B., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Not a sofitel hotel

Customer review rating 2.0/5

Gregory H. Business - 02/05/2021 Confirmed reviews ALL

Service was really poor (no one picks the phone for the inquiries, queuing during 20min for the breakfast, people are aggressive...) Rooms need to be refurbished (scratches on the wood panels, lime scale in the full bathroom, switch very slow, noisy...) Pool is falling apart (unscrewed light was floating in the water, seals were almost everywhere removed...)

Dear Gregory H., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

Perfect

Customer review rating 5.0/5

Shir E. Friends - 01/05/2021 Confirmed reviews ALL

I love this place so much!!!!!

Dear E. Shir, We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Great location and facilities

Customer review rating 5.0/5

Nicolas Business - 30/04/2021 Confirmed reviews ALL

very nice staff great pools great breakfast amazing rooms

Dear Nicolas D., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Very nice staff

Customer review rating 5.0/5

Tin Families - 28/04/2021 Confirmed reviews ALL

It was a good experience! Thanks to sir Wilson for assisting us on check in and check out. The housekeeping staff are also great

Dear Christine O., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Tean

well located, downtown and metro wlaking distance, great for families, fantastic service

Customer review rating 5.0/5

Gregory T. Families - 27/04/2021 Confirmed reviews ALL

exceeded expectations, the faciliteis, room (king size family room), pool area and restaurants that we used were excellent. not crowded, covid precautions fully implemented, personnel exceptionally service oriented.

Dear Gregory T., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Good stay

Customer review rating 4.0/5

Maciek Couples - 26/04/2021 Confirmed reviews ALL

All was great except they number of umbrellas at the pool. There should be more considering the scorching sun!

Dear Maciej M., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Great location, beautiful place, great team

Customer review rating 5.0/5

Yael M. Friends - 26/04/2021 Confirmed reviews ALL

Very good location, nice crew, cool pool, very good breakfast. I highly recommend!

Dear Yael m., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team
Customer review rating 4.5/5

Issam M. Families - 26/04/2021 Confirmed reviews ALL

dear sir you have an amazing team and special mr Fuad head of the reception he is professional and very dedicated guy regards

Dear Issam M., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team and Mr.Fouad. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Well located and great stay

Customer review rating 5.0/5

Nizar F. Families - 25/04/2021 Confirmed reviews ALL

Wonderful

Dear Nizar f., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Very good location,about 10 mts walking to the burj khalifa and Dubai mall.

Customer review rating 4.0/5

Filipe R. L. Solo - 25/04/2021 Confirmed reviews ALL

It was a very good experience, the room was really big and clean,with a nice view to the burj khalifa, breakfast was excellent, the staff was very pleasant and professional.

Dear Filipe Rosa l., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations Team

Good stay

Customer review rating 4.5/5

Lev G. Families - 23/04/2021 Confirmed reviews ALL

Great pleasure

Dear Lev G., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Business trip to Dubai

TripAdvisor rating 4.0/5

giuseppebrasa Business - 03/03/2021 TripAdvisor review

my first trip to Dubai after one year of stop. Excellent staying at the Sofitel downtown, with a beautiful room and a great assistance from all the staff. A particular thanks to Laura of the guest relations, for a little trouble I had and to the breakfast's team

Dear giuseppebrasa, Thank you for taking the time to share your great and positive comments regarding your recent stay at Sofitel Dubai Downtown. It is a rewarding and inspiring experience to read your feedback about our services and I am glad that you enjoyed all the aspects of the hotel especially the assistance provided by Laura in our Guest Relations. We are looking forward to welcome you again in your next business trip in Dubai. Sincerely yours, Caroline Trichet General Manager

perfect location for downtown

TripAdvisor rating 4.0/5

405araceliv 22/02/2021 TripAdvisor review

Nice hotel with impressive rooms and perfect location if you want to enjoy downtown. Depending on the side you have the room it can be a bit noisy, as one of the main roads is next to the hotel. Gym and Spa were nice and well equipped.

Dear 405araceliv, Thank you for sharing your comments on Tripadvisor following your stay at Sofitel Dubai Downtown. I was happy to read that you enjoyed your stay with us and appreciate our facilities and services. We look forward for your return in the very near future. Sincerely yours, Caroline Trichet General Manager

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