Sofitel Dubai Downtown Hotel 5 stars

Customer review rating 4.6/5 8,818 reviews
Sofitel Dubai Downtown
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+ 24 Services
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Room 1

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Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 4 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road

dubai
united arab emirates

Tel: +971045036666

Fax: (+971)04/5036667

Contact email

Check-in from 15h00

Check out up to 12h00

  • BURJ KHALIFA METRO STATION :   All BURJ KHALIFA

  • BURJ KHALIFA METRO STATIONBURJ K :  

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS :25.200693, 55.269153

Our accommodations

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Accessible room

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 46
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, 1 King Size Bed, Coastline View

  • Max. number of persons: 3
  • Area: From 46
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 2 Single Size Beds, Burj Khalifa View

  • Max. number of persons: 2
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY KIDS / FAMILY ROOM - 1 King Size Bed & 2 Bunk Beds

  • Max. number of persons: 5
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SOFIE LADIES ROOM - 1 King Bed or 2 Single Beds

  • Max. number of persons: 2
  • Area: From 46

TWO BEDROOM DOWNTOWN SUITE, 2 Double Beds, Airport Transfer included

  • Max. number of persons: 6
  • Area: From 130
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESIDENTIAL SUITE, Club Millésime access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 147
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

ROYAL SUITE, Club Millésime access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 6
  • Area: From 243
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

JUNIOR SUITE, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 63
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESTIGE SUITE, Club Millésime access, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 83
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

OPERA SUITE, Club Millésime Access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 90
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

WAKAME

Type of cuisine: Japanese

Explore a feast of Modern Asian cuisine with a stylish edge while sipping on innovative beverages hand-crafted from seasonal fruits and fine spirits.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PATISSERIE

Type of cuisine: Cafe

The lobby lounge serves up delicious sweet treats, snacks, and a range of coffees and teas perfect for a casual meeting or a quick bite. With a range of bespoke macarons to choose from, Chef's handmade delights are renowned in the city

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club Millesime

Type of cuisine: International

Club Millésime is exclusive for Club rooms and suites and offers indoor and outdoor dining area, a cigar lounge, a living room, a relaxation area with massage chairs and a semi-private board room, in a charming old world French country style setting.

LES CUISINES

Type of cuisine: International

Open kitchens, from Arabic to Italian to Chinese, tempt diners with exotic aromas and top-quality, fresh ingredients. Explore a world of tastes and flavors in this family-friendly restaurant, open for breakfast and lunch.

Lunch

06:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABOVE ROOFTOP LOUNGE

Photo non contractuelle / Strictly non binding

Above Rooftop Lounge offers the perfect haven to enjoy an array of signature cocktails, international cuisines and lounge to the beats from resident and guest DJ's.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INKA

Photo non contractuelle / Strictly non binding

Inka is a modern Peruvian Restaurant and Lounge located on the 31st floor. With a contemporary and sleek design complemented by a plush, sophisticated interior, Inka offers a breathtaking scene through its windows.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DATU ASIAN MUSIC CLUB

Photo non contractuelle / Strictly non binding

Explore exotic cuisines and indulge in authentic Asian food at Datu Asian Music Club. Enjoy live performances by the in-house band and resident DJ's.

MOSAIC POOL AND LOUNGE

Photo non contractuelle / Strictly non binding

One of the perfect way to cap off your day is with a selection of hand-crafted beverages that will sparkle your evening. The Mosaic Pool Lounge offers a menu packed with all the favorites, in a sophisticated setting, next to our Infinity Pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 460

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,818 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,129 reviews

A real 5 * with a so chic French touch.

TripAdvisor rating 4.5/5

gervaisi Business - 28/02/2020 TripAdvisor review

special thanks to Jeric, the Fitness Instructor , coaching you properly and with knowledge. Very central, easy to access by metro or taxi or simply walking at least in February. Sofitel beds , design of the rooms and the surrounding Is stylish and made for the hotel only. Service discreet and effective, La classe a la Francaise.

VIP treatment in a beautiful hotel in a fabulous location

TripAdvisor rating 4.5/5

goingfordiamond 24/02/2020 TripAdvisor review

The Sofitel Dubai Downtown is in a great location, with views of the Burj Khalifa from the lovely infinity pool on the 5th floor. We arrived and our cases were whisked away from us to later be delivered to our room. We were welcomed with a cold drink at reception and served by Jemuel. There was an initial mix up when my Accor Platinum status was not showing up but Jemuel was able to look this up on the system and promised to find us a nice room. The room wasn't ready immediately, so we enjoyed the lovely pool while we waited. It was certainly worth the wait, as the room we were given was amazing! It was a huge suite on the 29th floor. The furniture and amenities of the room were beautiful. With floor to ceiling windows around 3 sides sides of the suite, we had amazing views of both the coast and the Burj Khalifa. The bathroom was huge with a great bath and large shower. The room was spotlessly clean and it was great to have a turn down service in the evening. We were able to access the Club Millesime for afternoon tea and evening canapes. The Club room is beautiful and a lovely place to relax in. The cakes, chocolate and sweets were delicious and the service was great. We also enjoyed our time in the Above 2.0 rooftop bar in the evening, where we had a couple of happy hour drinks and enjoyed the lovely music from the duo. The breakfast buffet was great with an impressive selection. Our stay at Sofitel Dubai Downtown was short but we we treated like VIPs throughout. We would definitely visit again.

Dear goingfordiamond, Thank you very much for your loyalty to AccorHotels and for choosing to stay with us during your recent visit to Dubai. The detailed review of your experience will certainly be very useful to other travellers. I was delighted to read that you thoroughly enjoyed our facilities and services, and I have already congratulated the Team for making your stay memorable. We always strive to provide our guests with a great experience, and I am glad that we have been successful in achieving that with you. We thank you for your valuable feedback and we look forward to the pleasure of having you stay with us again soon! Warm regards, Klaus Assmann General Manager

well located

Customer review rating 4.6/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

great

Dear Ms. Suzanna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chaima Lounary Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Needs a lot of improvement

Customer review rating 4.6/5

Dr D. J. Families - 15/02/2020 Confirmed reviews ALL

I have stayed in the same hotel in 2016 April and now I find a major difference in customer care , very unsatisfied with this experience and will not be coming back again. When I checked in on the 2 Nd feb, the lady in the front desk was assertive on an upgrade and was eager to take the money for the stay in total . Normally I pay at the end of the stay. Then she asked me if I could leave a deposit for which I asked how much and she said a staggering 1500 dhirams for 5 nights .i said it was too late , I will sort it in the morning. I came back the next day in the morning and met Mr. Amin ( not sure of the exact name , apologies ) in the front desk . He said I will have to pay 2500 dhirams , I completely was flabbergasted . Then he went on to say that different people can charge whatever they may feel so for the deposit . I have stayed in Sofitel in numerous locations and it was a max of 100 dollar deposit per stay and nothing more. I refused to pay they much and he went in to say ok sor you can pay a 1000 dhirams .lwgich I did later to use the hotel services . Secondly , I went to the restaurant with my family for breakfast , the spread was good but quality very meagre. In the sense , pancakes were like doughnut size and I asked the African chef there if he can make thin ones for my 6 year old for which he was very blunt and said no , these are the pancakes sir . We left after an average breakfast , tea and coffee was offered after a good 20 minutes . I had to ask for kids cutlery as the fork and knife was too large for my daughter . You would think Sofitel staff would automatically look into these little points but no . Later , the next day I was introduced to Mr. Nitesh, the head chef. I asked him about the pan cakes and complained that they were not what my daughter would like . I asked for simple pancakes , thin ones and he said Sir, this is a special recipe in all Sofitel’s from France . Now, I got upset and said I have stayed in Sofitel Melbourne and they just make perfectly normal pancakes for kids , I have visited France numerous times as well and I do not need a lecture on pancakes . He said ok , I will try to get the right pancake for you and apologised . I agreed . In the room service orders he did make perfectly normal pancakes for my daughter which she relished and we appreciate his efforts in this matter . Having said that , if I wasn’t stern enough , nothing would be done . The egg which was made did not have enough salt in it and was average . The first order of pancakes in the room I forgot to mention from room service , Mr. Pankaj. I spoke to him and ordered pancakes for my daughter . I specifically told him I do not want the ones like the ones in the restaurant and I want simple Kids size thin pancakes for which he said ok . Then I receive the same ones as in the restaurant . My daughter do not have breakfast that morning and I was very upset . I am thankful to Mr. Nitesh for rectifying the problem in the second order . I also wanted something served at 7.15 am and they brought it at 7.50 am saying they misinterpreted the time . Little things like this was giving me such a bad impression and it was never like this in my last stay . The quality of service has certainly dropped to an all time low. Only a few impressive staff are there like Mr. Mohamed in the front desk , Mr. Mohsin and the African guys helping us out of the cars always with a nice smile . I would like to bring this to your urgent attention and notice as I would not be happy to come there again . You will be losing all your regulars if this continues . I hope you can have a meeting and sort these issues out at the earliest possibility . There is a lot of room for improvement . Even the house keeping staff , I didn’t know where the hair dryer was , he came in and said it’s right here in the draw in a very weird sircastic way . It wasn’t explained properly to us where things were , we had to ring house keeping again and again to bring us shower gels as they wouldn’t check and replace them sufficiently . I felt I got a 2 or 3 star service for a 5 star price . I regret it badly .

Very Good Experience

TripAdvisor rating 4.5/5

alessandropY1476JN 15/02/2020 TripAdvisor review

First time in this hotel. Perfectly located in downtown. Walking distance from Dubai Mall and Burj Khalifa Staff is professional and nice. Rooms are large, cleaned and modern. Lounge, swimming pool and spa extremely good. Recommended.

Dear alessandropY1476JN, Thank you for choosing to stay with us during your recent visit to Dubai. I am delighted to know that you appreciated and enjoyed our facilities, location, as well as, the warm hospitality of our Heartists. We look forward to welcoming back soon at Sofitel Dubai Downtown. Warm regards, Klaus Assmann General Manager

Good Stay

Customer review rating 4.6/5

Muhammad T. Families - 13/02/2020 Confirmed reviews ALL

Its fantastic, staff are very professional and cooperative.

Dear Muhammad T., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor service and an uncomfortable bed

Customer review rating 4.6/5

Benjamin G. Business - 12/02/2020 Confirmed reviews ALL

I arrived early in the morning, as planned, for a room I had booked for the night to allow for this. I am travelling by myself. My room had a roll out bed in it for some reason, which had to be removed. Staff were confused to why I was asking this. I then slept until about 10:30am. I went out for the day and came back to a phone call at about 2:30/3pm asking me how my stay was. This is a good thing - I mentioned that my room hadn't been made up and asked if it could be, noting I was going to the gym so would be out for an hour. This was confirmed. When I got back from the gym, my room still wasn't made up and I had to go down to guest services to get it done. There was no acknowledgement of this issue and no contact. A simple apology note or call would have gone a long way. The bed in the room was lumpy - I think this is because of the cushion on top of the mattress - having this is a good thing, it just needs to be looked after and maintained as the down in it gathers in lumps. This clearly isn't done on a regular basis. The only reason I would come back is because your location is in close proximity to my office. I wouldn't recommend to others at this point.

Dear G., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly be informed that we tried to call you on your below mobile number +6…, in order to discuss about your stay with us. We remain at your disposal to share more about your experience and inconvenience caused. We remain available under this email address: H7… Kindly inform us about a timing if you would like to discuss it through a phone call. Sincerely,

Amazing stay

Customer review rating 4.6/5

Sabine Business - 11/02/2020 Confirmed reviews ALL

Great staff, amazing room, incredible view , very clean

Dear Mr. Sabine A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chaima Lounary Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Excellent stay and friendly staff

Customer review rating 4.6/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

Excellent stay and friendly staff from receiption, lobby or cleaners. The room was tidy all the time.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xu Xiaoyi Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates

Well Located

Customer review rating 4.6/5

Joseph N. Business - 04/02/2020 Confirmed reviews ALL

The location near Dubai Mall is a plus

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xiaoyi Xu Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates

Absolute comfort

TripAdvisor rating 4.5/5

911Pierre 01/02/2020 TripAdvisor review

Excellent structure, with spacious rooms, and top notch facilities. Location is ideal for Dubai Downtown and the Mall. What is even more special is the kindness and the courtesy of the Sofitel team in the premises: you truly feel welcome and expected, and they invariably go the extra mile to achieve an unparalleled customer satisfaction.

Dear 911Pierre, Thank you for sharing this review on TripAdvisor about your stay at Sofitel Dubai Downtown. It is particularly rewarding to receive such feedback, highlighting our excellent location and our commitment to consistently provide the best services to our guests. Looking forward to welcoming you again on your next visit to Dubai to renew this unforgettable experience. Best regards, Klaus Assmann General Manager

Good location, spacy room, excelent breakfast

TripAdvisor rating 4.5/5

Pavel_midage_manager Business - 31/01/2020 TripAdvisor review

Lovely breakfast and lunch buffet. Nice rooftop pool with a view (until another scyscraper is built aside). Very attentive staff. Comfy and elegant room. Miisng wardrobe in the room. Hanging a suit on the only rack beside a tub is embarrassing. A "direct link" to the Dubai Mall claimed in the hotlel decription is sort of euphemism, as you have to walk out of the hotel to the Metro station first, from where there is an air-conditioned 800m pathway to the Mall.

Dear Pavel_midage_manager, Thank you for choosing to stay with us during your recent visit to Dubai. I am delighted to know that you appreciated and enjoyed our facilities, lovely breakfast, as well as, the warm hospitality of our Heartists. We look forward to welcoming back at Sofitel Dubai Downtown on your next visit to Dubai. Warm regards, Klaus Assmann General Manager

Sofitel Downtown is beyond greatness

Customer review rating 4.6/5

Eman A. Families - 14/01/2020 Confirmed reviews ALL

I stayed here 3 nights and they were unforgettable nights. All were great and beyond excellence. The staff are nice and looking to help you. I liked everything about the hotel. The location is so great. The house keeping and the staff in front of the hotel gate. They helped me with everything I need.

Dear Mr. A., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Great place, great staff

TripAdvisor rating 4.5/5

Sasan R Family - 14/01/2020 TripAdvisor review

Great place to stay. Staff went out of their way to help. I had an issue with tour booking and reported it to Ehab the Duty Manager and he was absolutely professional and fix my problem in a timely manner. I highly recommend to stay at Sofitel.

Dear Sasan R, Thank you for choosing to stay with us during your recent visit to Dubai. Our guest’s well-being and comfort is highly important to us and I am delighted to read that Ehab acted promptly with assistance. Thank you choosing Sofitel Dubai Downtown... we cannot wait to welcome you back on your next visit! Warm regards, Klaus Assmann General Manager
Customer review rating 4.6/5

Aabha G. Business - 11/01/2020 Confirmed reviews ALL

Satisfactory, the staff was helpful, friendly and polite

Dear Mr. G., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Very good and comfortable.

Customer review rating 4.6/5

Ab L. Families - 11/01/2020 Confirmed reviews ALL

Very happy with the welcome staff and welcome we received. The room was chic and well designed. Enjoyed the pool and the breakdast service.

Dear Mr. l., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Very good

Customer review rating 4.6/5

A. Solo - 10/01/2020 Confirmed reviews ALL

Smooth, clean, excellent service

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Sofitel Dubai in December

TripAdvisor rating 4.5/5

Reg_ellis Couples - 10/01/2020 TripAdvisor review

A very nice central hotel, close(ish)! to the Dubai Mall. The reception staff were professional and helpful. The room was clean, comfortable and well appointed. We stayed for a week and thoroughly enjoyed the experience.

Dear Reg_ellis, Thank you for sharing this review on TripAdvisor about your stay at Sofitel Dubai Downtown. It is particularly rewarding to receive such feedback, highlighting our excellent location and our commitment to consistently provide the best services to our guests. Looking forward to welcoming you again on your next visit to Dubai to renew this unforgettable experience. Best regards, Klaus Assmann General Manager

NEVER AGAIN

TripAdvisor rating 4.5/5

Gerald Henry V Couples - 09/01/2020 TripAdvisor review

Room was ok, though the bathroom was terrible with a shower I barely could use since it fell from its hook which was not proper. Our welcome cakes were left in the harsh sun of, Dubai for hours, which they did not like very much. the welcome drink was the topic of a hard battle upon what we deserved and what we did not, it was extremely insulting and uncomfortable. The happy hour is a joke : you pay half price, but you get half the regular amount of your drink ....isn't this the most stupid offer ever ? Food and beverage needs huge checking Good breakfast.

Dear Gerald Henry V, I regret to read that you were made to feel disappointed about your recent experience with us and that your expectations were not met. Rest assured that your feedback has been taken seriously and will be taken into consideration when planning future improvements in our products and services. Thank you for highlighting our lovely breakfast spread prepared by our passionate Chefs, and we hope to have an opportunity to welcome you back and provide you a better experience. Sincerely, Klaus Assmann General Manager

ENJOYED

Customer review rating 4.6/5

Chandu S. Couples - 06/01/2020 Confirmed reviews ALL

WE ENJOYED OUR STAY THE FRUITS SERVED DURING BREAKFAST WERE NOT UPTO STANDARD AND TWO FRUITS WERE REPEATED TO FILL UP THE FRUIT AREA? LOTS OF FRUIT VARIETIES ARE AVAILABLE AND ONLY A FEW WERE AVAILABLE DURING THE NEW YEAR PERIOD ,HAVING PAID PREMIUM RATE??

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xu Xiaoyi Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates
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