Sofitel Dubai Downtown Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 10,191 reviews

ALLSAFE approved hotel

Sofitel Dubai Downtown
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+ 23 Services

Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road
 dubai
united arab emirates

Fax: (+971)04/5036667

Check-in from 15h00

Check out up to 12h00

  • BURJ DUBAI METRO STATION: 

  • BURJ KHALIFA METRO STATION:  All BURJ KHALIFA

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS:25.200693, 55.269153

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 460

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

10,191 reviews

TripAdvisor Rating 4.5/5

6,187 reviews

Great stay

Customer review rating 5.0/5

Logan W. Solo - 18/01/2022 Confirmed reviews ALL

It was amazing loved everything

Dear Logan Michael W., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

very good stay

Customer review rating 5.0/5

Mamdouh Couples - 17/01/2022 Confirmed reviews ALL

it was wonderful stay. despite the high amount of guests, all the stuff were willing to help and smile to everybody.

Dear Mamdouh A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Well located, nice view, good stay, nice breakfast

Customer review rating 5.0/5

Enas A. Business - 17/01/2022 Confirmed reviews ALL

Wonderful. Thank you

Dear Enas A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Good stay

Customer review rating 4.0/5

Saurabh M. Business - 17/01/2022 Confirmed reviews ALL

Excellent property, Good rooms, clean. Food was average though.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Sofitel Dubai Downtown Team

Great Location

Customer review rating 4.5/5

Jeffrey Business - 17/01/2022 Confirmed reviews ALL

Quick business trip to Dubai. The Sofitel has a great location with easy access to Business Bay and all the sights and sounds of Downtown. Outstanding service from the staff and I especially liked the breakfast. After work was able to grab some sun next to the pool on the 5th floor. Great little poolside bar & restaurant. Rooms are spacious and comfortable.

Dear Jeffrey Byron K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Good Stay

Customer review rating 4.0/5

Kd Families - 17/01/2022 Confirmed reviews ALL

Nice location with friendly staff. The only remark is that my stay was not credited to my Accor account since it was done through my Expedia account.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Your Sofitel Dubai Downtown Team

Comfortable

Customer review rating 3.5/5

Anonymous Families - 17/01/2022 Confirmed reviews ALL

Comfortable rooms and beds, spacious, clean and good bathrooms. Location is quit good to attractions. But the downside is very unpleasant smell in the entrance lobby and no nice smells in the corridors and levels another downside is the difficult access to enter the hotel

Parfait

Customer review rating 5.0/5

B. Business - 17/01/2022 Confirmed reviews ALL

I would like to thank you for the excellent stay I had in your establishment. The welcome is excellent, the room superb and the service perfect. I have only one recommendation: do not change anything!

Dear Patrick B., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Great location, easy access to Dubai mall and metro

Customer review rating 4.5/5

Herve B. Couples - 16/01/2022 Confirmed reviews ALL

Smooth

Dear Herve B., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Good stay

Customer review rating 5.0/5

Javier G. Couples - 16/01/2022 Confirmed reviews ALL

Everything was amazing

Dear Javier Enrique G., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Good stay

Customer review rating 5.0/5

Sahin S. Families - 16/01/2022 Confirmed reviews ALL

Almost was incredible !! Thx everything

Dear Stephanie Maria S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Enjoyed Our Stay

Customer review rating 3.5/5

Dania K. Couples - 15/01/2022 Confirmed reviews ALL

The hotel is close to many landmarks. It’s clean. Staff are courteous & helpful.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Your Sofitel Dubai Downtown Team

Well located

Customer review rating 4.5/5

Adda Couples - 15/01/2022 Confirmed reviews ALL

Everything was beautiful. One negative thing: we wanted 25-26 degrees in the room, which didn't happen. Even the engineer came in but he said all he could do was stop the whole ventilation system. So, I had a maximum of 23.5 degrees in the room. Location, room cleanliness, breakfast, pool, lunch at the pool… all receive a grade of 10

Excellent stay

Customer review rating 5.0/5

Lavern A. Families - 15/01/2022 Confirmed reviews ALL

The staff were so attentive and friendly. The hotel was one of the highlight of the trip

Dear Laverne A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

I do not feel the luxury

Customer review rating 3.5/5

Mohammed H. Families - 14/01/2022 Confirmed reviews ALL

It is nice located but there is better other selections

Dear Mohammed H., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

The worst experience

Customer review rating 0.5/5

Renad Families - 13/01/2022 Confirmed reviews ALL

It was Maintenance in the building above my room! And the manager she wasn’t helpful at all and she didn’t satisfied us!!

Dear Renad A., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly reach out to us at h7… for further discussions. Sincerely,

A short escape :)

TripAdvisor rating 5.0/5

894danya 13/01/2022 TripAdvisor review

The stay was excellent, from the booking to the check-in and until the check out. The room was extremely comfortable and spacious with a superb view on Burj Khalifa. The staff were vary kind and efficient whether at the reception, the valet, the waitress in the loddy lounge or even the housekeeping in the middle of the night!

Dear 894danya, Thank you for choosing to stay with us at Sofitel Dubai Downtown. We are glad that our heartists took care of your needs all throughout your stay with their warm hospitality. We are looking forward to welcoming you back soon to provide you an another unforgettable experience. Sincerely yours, Sofitel Dubai Downtown Management

Very bad room service. Soggy food. The manager did not even care or apologize.

TripAdvisor rating 3.0/5

salamshammasi 12/01/2022 TripAdvisor review

Overall the hotel was good. The only issue was the very bad room service. It took long, the food was cold. The salad was soggy and not fresh for sure, could not eat it. Am sure it was old (two or three days?). Complained to the manager, they did not care or even apologize.

Nice hotel with some exceptions

TripAdvisor rating 4.0/5

ievaziedina 07/01/2022 TripAdvisor review

General impression of the hotel was very good. We have met some extremely kind members of staff, even remembering our room number after one day, but we experienced as well quite aggressive attitude a day before check out - an receptionist ordered us to seek for taxi ourselves although all the other days they helped with finding taxi immediately. Rooms and cleanliness was perfect!

Dear ievaziedina, Thank you for taking time to share your feedback following your recent stay with us at Sofitel Dubai Downtown. It was truly wonderful to hear that we managed to meet with your expectations and I am extremely pleased to hear that the team looked after you well. I will certainly convey your kind compliments with the entire team. We are looking forward to welcome you back soon. Sincerely yours, Sofitel Dubai Downtown Management

Vacations on Dubai

TripAdvisor rating 5.0/5

therezinhad2020 04/01/2022 TripAdvisor review

The Hotel have a very nice room with a great view to Burj Khalifa , very clean and comfortable. The breakfast was great delicious and with a lot of fruits breads, and meat, jelly , juices etc… I’m very satisfied .

Dear therezinhad2020, We are pleased to read your wonderful feedback regarding your recent stay in Sofitel Dubai Downtown and would like to thank you for sharing your review on TripAdvisor. Your positive comments about our excellent facilities surely delighted us. We will be sure to convey your compliments on to our team. We look forward welcoming you back in the near future. Sincerely yours, Sofitel Dubai Downtown Management

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