Sofitel Dubai Downtown Hotel 5 stars

Customer review rating 4.6/5 8,809 reviews
Sofitel Dubai Downtown
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Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 4 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road

dubai
united arab emirates

Tel: +971045036666

Fax: (+971)04/5036667

Contact email

Check-in from 15h00

Check out up to 12h00

  • BURJ KHALIFA METRO STATION :   All BURJ KHALIFA

  • BURJ KHALIFA METRO STATIONBURJ K :  

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS :25.200693, 55.269153

Our accommodations

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Accessible room

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 46
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, 1 King Size Bed, Coastline View

  • Max. number of persons: 3
  • Area: From 46
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 2 Single Size Beds, Burj Khalifa View

  • Max. number of persons: 2
  • Area: From 46
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY KIDS / FAMILY ROOM - 1 King Size Bed & 2 Bunk Beds

  • Max. number of persons: 5
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SOFIE LADIES ROOM - 1 King Bed or 2 Single Beds

  • Max. number of persons: 2
  • Area: From 46

TWO BEDROOM DOWNTOWN SUITE, 2 Double Beds, Airport Transfer included

  • Max. number of persons: 6
  • Area: From 130
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESIDENTIAL SUITE, Club Millésime access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 147
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

ROYAL SUITE, Club Millésime access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 6
  • Area: From 243
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

JUNIOR SUITE, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 63
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESTIGE SUITE, Club Millésime access, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 83
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

OPERA SUITE, Club Millésime Access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 90
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

WAKAME

Type of cuisine: Japanese

Explore a feast of Modern Asian cuisine with a stylish edge while sipping on innovative beverages hand-crafted from seasonal fruits and fine spirits.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PATISSERIE

Type of cuisine: Cafe

The lobby lounge serves up delicious sweet treats, snacks, and a range of coffees and teas perfect for a casual meeting or a quick bite. With a range of bespoke macarons to choose from, Chef's handmade delights are renowned in the city

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club Millesime

Type of cuisine: International

Club Millésime is exclusive for Club rooms and suites and offers indoor and outdoor dining area, a cigar lounge, a living room, a relaxation area with massage chairs and a semi-private board room, in a charming old world French country style setting.

LES CUISINES

Type of cuisine: International

Open kitchens, from Arabic to Italian to Chinese, tempt diners with exotic aromas and top-quality, fresh ingredients. Explore a world of tastes and flavors in this family-friendly restaurant, open for breakfast and lunch.

Lunch

06:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABOVE ROOFTOP LOUNGE

Photo non contractuelle / Strictly non binding

Above Rooftop Lounge offers the perfect haven to enjoy an array of signature cocktails, international cuisines and lounge to the beats from resident and guest DJ's.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INKA

Photo non contractuelle / Strictly non binding

Inka is a modern Peruvian Restaurant and Lounge located on the 31st floor. With a contemporary and sleek design complemented by a plush, sophisticated interior, Inka offers a breathtaking scene through its windows.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DATU ASIAN MUSIC CLUB

Photo non contractuelle / Strictly non binding

Explore exotic cuisines and indulge in authentic Asian food at Datu Asian Music Club. Enjoy live performances by the in-house band and resident DJ's.

MOSAIC POOL AND LOUNGE

Photo non contractuelle / Strictly non binding

One of the perfect way to cap off your day is with a selection of hand-crafted beverages that will sparkle your evening. The Mosaic Pool Lounge offers a menu packed with all the favorites, in a sophisticated setting, next to our Infinity Pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 460

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,809 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,073 reviews

Very Good Experience

TripAdvisor rating 4.5/5

alessandropY1476JN 15/02/2020 TripAdvisor review

First time in this hotel. Perfectly located in downtown. Walking distance from Dubai Mall and Burj Khalifa Staff is professional and nice. Rooms are large, cleaned and modern. Lounge, swimming pool and spa extremely good. Recommended.

Poor service and an uncomfortable bed

Customer review rating 4.6/5

Benjamin G. Business - 12/02/2020 Confirmed reviews ALL

I arrived early in the morning, as planned, for a room I had booked for the night to allow for this. I am travelling by myself. My room had a roll out bed in it for some reason, which had to be removed. Staff were confused to why I was asking this. I then slept until about 10:30am. I went out for the day and came back to a phone call at about 2:30/3pm asking me how my stay was. This is a good thing - I mentioned that my room hadn't been made up and asked if it could be, noting I was going to the gym so would be out for an hour. This was confirmed. When I got back from the gym, my room still wasn't made up and I had to go down to guest services to get it done. There was no acknowledgement of this issue and no contact. A simple apology note or call would have gone a long way. The bed in the room was lumpy - I think this is because of the cushion on top of the mattress - having this is a good thing, it just needs to be looked after and maintained as the down in it gathers in lumps. This clearly isn't done on a regular basis. The only reason I would come back is because your location is in close proximity to my office. I wouldn't recommend to others at this point.

Dear G., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly be informed that we tried to call you on your below mobile number +6…, in order to discuss about your stay with us. We remain at your disposal to share more about your experience and inconvenience caused. We remain available under this email address: H7… Kindly inform us about a timing if you would like to discuss it through a phone call. Sincerely,

Amazing stay

Customer review rating 4.6/5

Sabine Business - 11/02/2020 Confirmed reviews ALL

Great staff, amazing room, incredible view , very clean

Dear Mr. Sabine A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chaima Lounary Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Excellent stay and friendly staff

Customer review rating 4.6/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

Excellent stay and friendly staff from receiption, lobby or cleaners. The room was tidy all the time.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xu Xiaoyi Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates

Well Located

Customer review rating 4.6/5

Joseph N. Business - 04/02/2020 Confirmed reviews ALL

The location near Dubai Mall is a plus

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xiaoyi Xu Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates

Absolute comfort

TripAdvisor rating 4.5/5

911Pierre 01/02/2020 TripAdvisor review

Excellent structure, with spacious rooms, and top notch facilities. Location is ideal for Dubai Downtown and the Mall. What is even more special is the kindness and the courtesy of the Sofitel team in the premises: you truly feel welcome and expected, and they invariably go the extra mile to achieve an unparalleled customer satisfaction.

Dear 911Pierre, Thank you for sharing this review on TripAdvisor about your stay at Sofitel Dubai Downtown. It is particularly rewarding to receive such feedback, highlighting our excellent location and our commitment to consistently provide the best services to our guests. Looking forward to welcoming you again on your next visit to Dubai to renew this unforgettable experience. Best regards, Klaus Assmann General Manager

Good location, spacy room, excelent breakfast

TripAdvisor rating 4.5/5

Pavel_midage_manager Business - 31/01/2020 TripAdvisor review

Lovely breakfast and lunch buffet. Nice rooftop pool with a view (until another scyscraper is built aside). Very attentive staff. Comfy and elegant room. Miisng wardrobe in the room. Hanging a suit on the only rack beside a tub is embarrassing. A "direct link" to the Dubai Mall claimed in the hotlel decription is sort of euphemism, as you have to walk out of the hotel to the Metro station first, from where there is an air-conditioned 800m pathway to the Mall.

Dear Pavel_midage_manager, Thank you for choosing to stay with us during your recent visit to Dubai. I am delighted to know that you appreciated and enjoyed our facilities, lovely breakfast, as well as, the warm hospitality of our Heartists. We look forward to welcoming back at Sofitel Dubai Downtown on your next visit to Dubai. Warm regards, Klaus Assmann General Manager

Sofitel Downtown is beyond greatness

Customer review rating 4.6/5

Eman A. Families - 14/01/2020 Confirmed reviews ALL

I stayed here 3 nights and they were unforgettable nights. All were great and beyond excellence. The staff are nice and looking to help you. I liked everything about the hotel. The location is so great. The house keeping and the staff in front of the hotel gate. They helped me with everything I need.

Dear Mr. A., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Great place, great staff

TripAdvisor rating 4.5/5

Sasan R Family - 14/01/2020 TripAdvisor review

Great place to stay. Staff went out of their way to help. I had an issue with tour booking and reported it to Ehab the Duty Manager and he was absolutely professional and fix my problem in a timely manner. I highly recommend to stay at Sofitel.

Dear Sasan R, Thank you for choosing to stay with us during your recent visit to Dubai. Our guest’s well-being and comfort is highly important to us and I am delighted to read that Ehab acted promptly with assistance. Thank you choosing Sofitel Dubai Downtown... we cannot wait to welcome you back on your next visit! Warm regards, Klaus Assmann General Manager
Customer review rating 4.6/5

Aabha G. Business - 11/01/2020 Confirmed reviews ALL

Satisfactory, the staff was helpful, friendly and polite

Dear Mr. G., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Very good and comfortable.

Customer review rating 4.6/5

Ab L. Families - 11/01/2020 Confirmed reviews ALL

Very happy with the welcome staff and welcome we received. The room was chic and well designed. Enjoyed the pool and the breakdast service.

Dear Mr. l., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Very good

Customer review rating 4.6/5

A. Solo - 10/01/2020 Confirmed reviews ALL

Smooth, clean, excellent service

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Sofitel Dubai in December

TripAdvisor rating 4.5/5

Reg_ellis Couples - 10/01/2020 TripAdvisor review

A very nice central hotel, close(ish)! to the Dubai Mall. The reception staff were professional and helpful. The room was clean, comfortable and well appointed. We stayed for a week and thoroughly enjoyed the experience.

Dear Reg_ellis, Thank you for sharing this review on TripAdvisor about your stay at Sofitel Dubai Downtown. It is particularly rewarding to receive such feedback, highlighting our excellent location and our commitment to consistently provide the best services to our guests. Looking forward to welcoming you again on your next visit to Dubai to renew this unforgettable experience. Best regards, Klaus Assmann General Manager

NEVER AGAIN

TripAdvisor rating 4.5/5

Gerald Henry V Couples - 09/01/2020 TripAdvisor review

Room was ok, though the bathroom was terrible with a shower I barely could use since it fell from its hook which was not proper. Our welcome cakes were left in the harsh sun of, Dubai for hours, which they did not like very much. the welcome drink was the topic of a hard battle upon what we deserved and what we did not, it was extremely insulting and uncomfortable. The happy hour is a joke : you pay half price, but you get half the regular amount of your drink ....isn't this the most stupid offer ever ? Food and beverage needs huge checking Good breakfast.

Dear Gerald Henry V, I regret to read that you were made to feel disappointed about your recent experience with us and that your expectations were not met. Rest assured that your feedback has been taken seriously and will be taken into consideration when planning future improvements in our products and services. Thank you for highlighting our lovely breakfast spread prepared by our passionate Chefs, and we hope to have an opportunity to welcome you back and provide you a better experience. Sincerely, Klaus Assmann General Manager

ENJOYED

Customer review rating 4.6/5

Chandu S. Couples - 06/01/2020 Confirmed reviews ALL

WE ENJOYED OUR STAY THE FRUITS SERVED DURING BREAKFAST WERE NOT UPTO STANDARD AND TWO FRUITS WERE REPEATED TO FILL UP THE FRUIT AREA? LOTS OF FRUIT VARIETIES ARE AVAILABLE AND ONLY A FEW WERE AVAILABLE DURING THE NEW YEAR PERIOD ,HAVING PAID PREMIUM RATE??

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xu Xiaoyi Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates

Average

Customer review rating 4.6/5

Varun V. Families - 05/01/2020 Confirmed reviews ALL

staff ain't supportive .. room services is very bad .. I was staying in opera suite whenever I use to ask for plates hotel staff took almost 1 hour to delivery in the room .. not happy at all ..

Dear Mr. V., Greeting from Sofitel Dubai Downtown! I would like to sincerely apologize once again for the inconveniences you experienced during your stay with us. The experiences you encountered certainly does not reflect the standard of service we strive to provide to our esteemed guests at Sofitel Dubai Downtown. Thank you very much and please do let us know when you plan to stay and I will be delighted to proceed with your reservation. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Excellent service

Customer review rating 4.6/5

Calvin Couples - 02/01/2020 Confirmed reviews ALL

From the porters, to the front desk and house keeping. All the staff provided excellent service.

Dear Calvin N., Greeting from Sofitel Dubai Downtown! We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nigina Mukhtarova Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates

It's a struggling 5star - cant keep up with the volume and quality of guest

TripAdvisor rating 4.5/5

Ashz78 Family - 29/12/2019 TripAdvisor review

It started out with perhaps a mistake on my end- having an expectation that this would be a sofitel. But it's a hotel with a brand that its struggling to keep up with the grandeur and quality of it guests. The club lounge staff were extremely wonderful- they were the saving grace. But even the club lounge was very understaffed. Our check in process took 40mins- an accor member for years and a frequent traveller- this is an embarrassment. We waited in the lobby area whilst the receptionist just casually checked in a pilot. Then another.. and another as they strolled in. (Have encouraged the management to take a look at the CCTV camera). Why were we not brought up to the club lounge to wait? It still leaves me surprised. Did NOT take anything from the hotel in compensation or etc (in fact didnt even use the free drink vouchers). Point is- you cant buy an experience. I also would think that the Director of rooms have never stayed in their suites. Happy to chat you thru what I would recommend as considerations you should take. Hint- the WC lighting is a major issue. (And it's not good lighting for sure)

Dear Ashz78, I read with deep concern that you were made to feel disappointed during your recent stay with us. Your detailed feedback has been well-noted and I apologize for the delay you experienced during check in. Please be assured that we take every feedback seriously as we continue striving to improve our products and services. I have already taken action on the point you have highlighted to avoid the same from happening again in the future. We very much value your loyalty to AccorHotels and we hope to have an opportunity to welcome you back at Sofitel Dubai Downtown and offer you a better experience. Sincerely, Klaus Assmann General Manager

Excellent as usual

TripAdvisor rating 4.5/5

leshofmeister Business - 26/12/2019 TripAdvisor review

Excellent stay as usual. Very friendly and helpful staff. Easy check in and check out, and able to store luggage for short time while traveling outside UAE and then returning to Sofitel. Staff at breakfast very responsive to special requests. Excellent location, very convenient for walking to Dubai Mall.

Dear leshofmeister, The title you have chosen for your review is truly rewarding. I greatly appreciate your complimenting feedback highlighting so many positive elements of your stay. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated. On behalf of the entire team, thank you for choosing Sofitel Dubai Downtown and we look forward to welcoming you back on your next visit! Best regards, Klaus Assmann General Manager

Not What Expected

Customer review rating 4.6/5

Ali A. Business - 25/12/2019 Confirmed reviews ALL

First, I arrived in the evening and waited in a queue due to two receptionists where busy with other guests. There was no special desk for loyalty members. I waited more then 12 mins. When I requested a slippers it took HK more then 20 minutes to bring them. Lastly, there were a big number of guests upon check out and the queue was too long, and also just to receptionists were handling the check out and check in in the same time. I think there is shortage on the stuff which cause unacceptable slow services.

Bonjour Mr A.. , Greeting from Sofitel Dubai Downtown! Following up on our phone conversation today, I would like to sincerely apologize once again for the inconveniences you experienced during your stay with us. The experiences you encountered certainly does not reflect the standard of service we strive to provide to our esteemed guests at Sofitel Dubai Downtown. As a gesture of goodwill, we would like to offer you a complimentary upgrade to a Suite with an access to our Club Millesime for your future stay. I do hope that we get the pleasure and privilege of welcoming you back again in the near future in order to make it up to you. Thank you very much and please do let us know when you plan to stay and I will be delighted to proceed with your reservation. Kind Regards, Auristelle Agache Guest Relations Supervisor مشرفة علاقات النزلاء T. +971 (4… Sofitel Dubai Downtown
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