Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,204 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,204 reviews

TripAdvisor Rating  4.5/5  7,745 reviews

Certificate of excellence 2023

Total enjoyable experience

TripAdvisor rating 5.0/5

James P TripAdvisor review

Rome # 2810 from 3/12/24 - 12/12/24 James Proffitt I had questions and went to the front desk. Robert assisted me in obtaining the Careem app to request a taxi. He was so helpful. This made my stay much more pleasurable as I was able to get a taxi when I wanted with reliable service. I can't thank him enough. I also had trouble getting the Accor Key app to work on my hotel room door. He figured out what the issue was and resolved the problem for me. It was such a pleasure working with him to resolve my issues. I will defiantly be staying at Sofitel Dubai Downtown on my next visit to Dubai as it was a total enjoyable experience.

Very central for shopping and mall

Customer review rating 4.0/5

Tara Families - Confirmed reviews ALL

Everything was great except the restaurant staff were not very accommodating and room service very slow. Hotels needs to work on their flexibility for guests in this regard

Close proximity to Dubai Mall and train system.

Customer review rating 5.0/5

Elizabeth M. Couples - Confirmed reviews ALL

The Sofitel hotel was a wonderful experience with very accommodating staff and first rate facilities.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Well located

Customer review rating 4.5/5

Joe Families - Confirmed reviews ALL

Only spent one night ,but will be returning in mid December For a three night stay. Staff we very friendly andhelpful

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Amazing service. Well located and easy access to Mall.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

All staff were extremely friendly and helpful. Will definitely recommend.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,892 reviews 9.6/10 Location
  • 2,294 reviews 8.8/10 Room
  • 3,937 reviews 9.4/10 Service
  • 21 reviews 4.2/10 WiFi
  • 1,047 reviews 8.9/10 Breakfast
  • 890 reviews 8.3/10 Comfort
  • 766 reviews 8.9/10 Cleanliness
  • 697 reviews 9.1/10 Vibe

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