Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,898 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.20018, 55.26918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,898 reviews

Customer review rating 3.0/5

Benjamin C. Couples - Confirmed reviews ALL

I actually love(d) the Sofitel brand. It's been one of my fave hotel chains. But this one was a slight disappointment. I mean, the rooms were large and clean, but it lacked the Sofitel luster I used to know. The turn down service was haphazard. On our last night, they didn't even bother to turn down the beds or place water in the room. And the housekeeping saw us come out of our room at 6pm!!! On the first day, the lotion (yes, pasted on the wall) was empty. I informed the housekeeping to kindly fill it up because as all refillable bottles go, the pumps refuse to pump when it reaches less than 20% of the total volume. While breakfast was okay (yeah, not that great), it was a breakfast. There are very few restaurants within the hotel. Which is super disappointing because the other restaurants and the mall is quite a walk (15 mins through a connecting walkway - which was good there was a connecting walkway). The hotel looked sad and there was no vibrant spirit as you entered (or ate). It was just a place to sleep in. The redeeming value was the Spa at the hotel. Great spa service and great massage from MaryAnn and Joseph. Incidentally, a shout out to the front manager May for the recommendations. Overall, I'd most likely choose a different hotel in my next stop in Dubai.

Customer review rating 0.5/5

Azhar M. Families - Confirmed reviews ALL

This was one of the most frustrating hotel experiences I’ve had. I paid for a two-night stay with breakfast INCLUDED. On the first day, breakfast was allowed without any issue. On the second day, I was suddenly told breakfast was not included. How does the same booking change overnight? This is not a small mistake — this is basic reservation management. A hotel charging premium rates should at least be able to read and honor a confirmed booking. Being stopped and questioned for something already paid for is embarrassing and unprofessional. The lack of coordination between staff shows serious internal mismanagement. For a hotel that claims to offer high standards, this was extremely disappointing. Definitely not the level of service expected, and certainly not worth the price.

Customer review rating 3.0/5

Sally D. Business - Confirmed reviews ALL

Expectation was higher considering the price

Customer review rating 4.0/5

Gilles-emmanuel T. Business - Confirmed reviews ALL

Pool long enough to swim but not luxurious. Check out terrible. Only one employee for many people at 5 am. Room beautiful and clean. Service good.

Customer review rating 4.5/5

Hugo C. Business - Confirmed reviews ALL

Effortless and easy

Other web-users rate our hotel

  • 1,947 reviews 9.6/10 Location
  • 2,528 reviews 8.8/10 Room
  • 4,192 reviews 9.4/10 Service
  • 15 reviews 4/10 WiFi
  • 1,014 reviews 8.4/10 Breakfast
  • 941 reviews 8.3/10 Comfort
  • 904 reviews 8.8/10 Cleanliness
  • 711 reviews 8.9/10 Vibe

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