Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,327 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,327 reviews

TripAdvisor Rating  4.5/5  7,769 reviews

Restaurant

TripAdvisor rating 5.0/5

garyhB1142EU TripAdvisor review

I travel to Switzerland every month and use an Accor hotel so when booking Dubai I checked out Sofitel . All was good but my special shout out to Solange B in the restaurant who every day greeted me with a smile they lite up the room and made me feel as if I was at home . I have to return in a few months and will come back to downtown to see her electric smile . Thank you 🙏

Dear Valued Guest, Thank you for your kind words and for choosing Sofitel Dubai Downtown for your stay. We are delighted to hear that your experience with us was enjoyable, and that Solange's warm hospitality made you feel at home. Your heartfelt praise for her truly means a lot, and we will be sure to share your wonderful feedback with her. We are thrilled to know that her energy and smile left such a lasting impression on you. We look forward to welcoming you back in a few months and ensuring another memorable stay. Until then, safe travels. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Very Noisy - Disappointing Stay Despite Upgrade

TripAdvisor rating 1.0/5

RMP2004 Families - TripAdvisor review

We stayed at Sofitel Dubai, and while the hotel itself is nice, our experience was far from relaxing. Out of our three-night stay, two nights were terrible due to excessive noise. On our first night, there was repair work happening inside the hotel, and the noise was unbearable. I couldn’t sleep and had to go to reception at 2 AM. The manager was very understanding and offered us an upgraded room on the 15th floor, but we had to move at 3 AM with our kids—after an already exhausting day at SeaWorld Abu Dhabi and a cruise in the evening. Waking up the kids and shifting rooms in the middle of the night was extremely inconvenient. The second night was fine, but then on the third night, there was loud roadwork on Sheikh Zayed Road, making it impossible to sleep. Unfortunately, all family rooms face Sheikh Zayed Road, including the upgraded room we were given, so noise was a constant issue. For the high price we paid, we expected a peaceful and comfortable stay. Compared to our previous trip at Mövenpick Hotel, which was absolutely amazing, this experience was disappointing. If you’re looking for quiet nights and restful sleep, make sure to request a room away from Sheikh Zayed Road and check with them prior to checkin.

Dear Valued Guest, Please accept our sincere apologies for any inconvenience you experienced. Rest assured; this isolated incident does not reflect the high standards we strive to uphold at our hotel. Unfortunately, we do not have your contact details on file. Kindly reach out to me directly at lusine.iskandaryan@sofitel.com so that we can address your concerns appropriately. I look forward to hearing from you soon. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Half star hotel is more than they deserve

TripAdvisor rating 1.0/5

412riyadd Business - TripAdvisor review

This Hotel is the worst place ever i have experienced in my entire business trips, i can’t believe or imagine how they consider themselves a 5 star hotel i even don’t give a half star, i have visited the hotel on the 21st of January and checked in around 2 AM, the gentleman who checked in for me was very friendly and kind as he offered me a better room, but unfortunately i have been disturbed 3 times with a drill sound from 2:30 AM to 5 AM and i couldn’t sleep until the morning due to that, i have contacted the reception to find a solution for that but still the annoying sound didn’t stop until i asked to change my room. My checkout was at 9 AM or a little later. So i have spent the 9 hours in the hotel waked up with no sleep i couldn’t focus in my meeting in the same day because of that. More worse than that i have asked for a manager to tell my experience the reception avoided letting meet him/her, and they gave me a business card for a guy called RUKSHAN i have sent him a message and called him with disrespect to me he never replied or paid any attention. I have taken a video of the drill sound as a proof for every thing.

Dear Valued Guest, Please accept our sincere apologies for any inconvenience you experienced. Rest assured; this isolated incident does not reflect the high standards we strive to uphold at our hotel. Unfortunately, we do not have your contact details on file. Kindly reach out to me directly at lusine.iskandaryan@sofitel.com so that we can address your concerns appropriately. I look forward to hearing from you soon. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Best for business trips

TripAdvisor rating 5.0/5

Paul B TripAdvisor review

I had a very pleasant experience at Sofitel and Lamya helped me a lot during my stay. It’s great when both employees and amenities match high expectations. The view is room views are breathtaking. I would also like to highlight the great work of the cleaning team. Lastly, the hotel location is very convenient for business trips to meet clients in DIFC.

Dear Valued Guest, Thank you for sharing your wonderful experience with us. We are delighted to hear that you had a pleasant stay and that Lamya’s assistance made a positive impact. It is always our aim to exceed expectations, and we are thrilled that both our service and amenities met your high standards. We look forward to welcoming you back to Sofitel Dubai Downtown for another exceptional stay. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great hotel but lacking some basic customer service

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Great location, restaurant staff just 5star amazing . Front of house staff somewhat disappointing. Call for a drink it never arrives. Give the porter your suitcase he breaks it. It’s unusable and then they offer you a fraction of the cost and say that’s it. Unreal after spending so much money with the hotel for 5 night stay x 2rooms. I was warned about this customer service before by someone else’s experience online. I should have listened.

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Other web-users rate our hotel

  • 1,911 reviews 9.6/10 Location
  • 2,286 reviews 8.7/10 Room
  • 3,756 reviews 9.3/10 Service
  • 17 reviews 3.1/10 WiFi
  • 988 reviews 8.4/10 Breakfast
  • 884 reviews 8.2/10 Comfort
  • 774 reviews 8.7/10 Cleanliness
  • 660 reviews 9.1/10 Vibe

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