Sofitel Dubai Downtown Hotel 5 stars

Customer review rating 4.6/5 9,286 reviews

ALLSAFE approved hotel

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Sofitel Dubai Downtown
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+ 16 Services

Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road
 dubai
united arab emirates

Tel: +971045036666

Fax: (+971)04/5036667

Check-in from 15h00

Check out up to 12h00

  • BURJ DUBAI METRO STATION : 

  • BURJ KHALIFA METRO STATION :  All BURJ KHALIFA

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS :25.200693, 55.269153

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Our restaurants and bars

Club Millesime

Type of cuisine: International

Club Millésime is exclusive for Club rooms and suites and offers indoor and outdoor dining area, a cigar lounge, a living room, a relaxation area with massage chairs and a semi-private board room, in a charming old world French country style setting.

  • Monday Closed
  • Tuesday Closed
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  • Saturday Closed
  • Sunday Closed

Above 2.0 Rooftop Lounge

Indulge in this rooftop oasis in the heart of Downtown Dubai with an array of signature cocktails and international cuisines as you enjoy the panoramic views of Downtown Dubai. Open Sunday to Monday from 6:00 pm to 3:00am.

WAKAME

Type of cuisine: Japanese

Explore a feast of Modern Asian cuisine with a stylish edge while sipping on innovative beverages hand-crafted from seasonal fruits and fine spirits.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
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  • Saturday Closed
  • Sunday Closed

LA PATISSERIE

Type of cuisine: Cafe

The lobby lounge serves up delicious sweet treats, snacks, and a range of coffees and teas perfect for a casual meeting or a quick bite. With a range of bespoke macarons to choose from, Chef's handmade delights are renowned in the city

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LES CUISINES

Type of cuisine: International

Open kitchens, from Arabic to Italian to Chinese, tempt diners with exotic aromas and top-quality, fresh ingredients. Explore a world of tastes and flavors in this family-friendly restaurant, open for breakfast and lunch.

Menu (PDF)
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DATU ASIAN MUSIC CLUB

Explore exotic cuisines and indulge in authentic Asian food at Datu Asian Music Club. Enjoy live performances by the in-house band and resident DJ's.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

MOSAIC POOL AND LOUNGE

One of the perfect way to cap off your day is with a selection of hand-crafted beverages that will sparkle your evening. The Mosaic Pool Lounge offers a menu packed with all the favorites, in a sophisticated setting, next to our Infinity Pool.

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INKA

Inka is a modern Peruvian Restaurant and Lounge located on the 31st floor. With a contemporary and sleek design complemented by a plush, sophisticated interior, Inka offers a breathtaking scene through its windows.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

ABOVE ROOFTOP LOUNGE

Above Rooftop Lounge offers the perfect haven to enjoy an array of signature cocktails, international cuisines and lounge to the beats from resident and guest DJ's.

Non contractual photo

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 460

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,286 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,793 reviews

Customer review rating 0.5/5

Jennifer W. Couples - 19/07/2021 Confirmed reviews ALL

Terrible and not worth the price of a 5 star hotel . Very terrible customer service, in order to contact the front desk i called more then 10 times and when I went downstairs the front desk was just standing around doing nothing.

Well located just across the metro / super customer service

Customer review rating 5.0/5

Shekinah P. Couples - 19/07/2021 Confirmed reviews ALL

When we called to request for additional stuff like water and toothbrush kit it was delivered to our room instantly (small things like this shows how great is your customer service). Our room view is the burj so what can we ask for? Your receptionist amine was sooo nice and helpful I even took note of his name. Thank you!

Dear Ms. Shekinah Zarah P., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Perfect stay

Customer review rating 5.0/5

Salem Solo - 17/07/2021 Confirmed reviews ALL

All receptionists are very nice, rooms are clean and net, breakfast are amazing.

Dear Mr. Salem A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown

Good hotel in downtown Dubai

Customer review rating 4.5/5

Lf Couples - 16/07/2021 Confirmed reviews ALL

Check in was a breeze.. staff (Wilson!!) are very friendly. Hotel is clean and well-maintained. Breakfast was great with lots of choices. Pool area is very nice with a view of the Burj Khalifa.

Dear Mr. Lazar F., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown

Excellent stay !!!!!!!

Customer review rating 5.0/5

Mairaj Families - 16/07/2021 Confirmed reviews ALL

I had a great experience . Every staff member at front desk , reception area and breakfast place treated us very well . Sofia Ali send us a beautiful cake as my daughter had graduated medical school . We would love to stay at Sofitel again and again .

Dear Mr. Mairaj D., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Second stay: as excellent as the first one

Customer review rating 5.0/5

Jm T. Couples - 14/07/2021 Confirmed reviews ALL

For our second stay at the Sofitel Downtown Dubai, we appreciated again the great service and the perfect location.

Dear Mr. Jean-Marie T., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team
Customer review rating 1.0/5

Aisha T. Friends - 14/07/2021 Confirmed reviews ALL

The mattress was bad . Suffered with severe back in the morning . Was difficult to find switch to charge our phone .

Dear Ms. Aisha Mohamed T., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Sofitel Dubai Downtown Team

Satisfied stay

Customer review rating 4.0/5

Khaled Couples - 11/07/2021 Confirmed reviews ALL

Good location, Friendly staff and great price

Dear Mr. Khaled A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

New premium hotel

Customer review rating 5.0/5

Ievgenii Business - 07/07/2021 Confirmed reviews ALL

I stayed here several times and will stay more. People from reception still remember me since my last visit 6 months ago. Excellent service at the roof top lounge from Prady!

Dear Mr. Ievgenii P., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Everything

Customer review rating 5.0/5

Hala A. Families - 06/07/2021 Confirmed reviews ALL

Perfect location, very friendly staff, very clean hotel, neat rooms, wide rooms. I would rate everything perfect and will always choose this hotel to stay at Dubai.

Dear Ms. Hala A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Excellent Hotel Location & Services

Customer review rating 5.0/5

Abu J. Families - 06/07/2021 Confirmed reviews ALL

Well organized stuff, with a very cleaning premises with comfortable room... Food was great and the hotel location very close to shopping center

Dear Mr. Osamah A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

One of the extremely best experinces

Customer review rating 5.0/5

Amr W. Families - 05/07/2021 Confirmed reviews ALL

From the first second till the end moment, it was fantastic behaviour from all the staff members. Thank you very much for the dedication, fast response and professionalism.

Dear Mr. Amr W., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Dubai Downtown Team

Bad and slow service and broken doors and bathroom appliances

Customer review rating 0.5/5

Bader Couples - 04/07/2021 Confirmed reviews ALL

Woken up shocked one day by a fire alarm with my neighboring rooms with no previous notification. Bad and slow service and broken doors and bathroom appliances

Business trip to Dubai

TripAdvisor rating 4.0/5

giuseppe b Business - 03/03/2021 TripAdvisor review

my first trip to Dubai after one year of stop. Excellent staying at the Sofitel downtown, with a beautiful room and a great assistance from all the staff. A particular thanks to Laura of the guest relations, for a little trouble I had and to the breakfast's team

Dear giuseppebrasa, Thank you for taking the time to share your great and positive comments regarding your recent stay at Sofitel Dubai Downtown. It is a rewarding and inspiring experience to read your feedback about our services and I am glad that you enjoyed all the aspects of the hotel especially the assistance provided by Laura in our Guest Relations. We are looking forward to welcome you again in your next business trip in Dubai. Sincerely yours, Caroline Trichet General Manager

perfect location for downtown

TripAdvisor rating 4.0/5

405araceliv 22/02/2021 TripAdvisor review

Nice hotel with impressive rooms and perfect location if you want to enjoy downtown. Depending on the side you have the room it can be a bit noisy, as one of the main roads is next to the hotel. Gym and Spa were nice and well equipped.

Dear 405araceliv, Thank you for sharing your comments on Tripadvisor following your stay at Sofitel Dubai Downtown. I was happy to read that you enjoyed your stay with us and appreciate our facilities and services. We look forward for your return in the very near future. Sincerely yours, Caroline Trichet General Manager

Unprofessional reservation Manager

TripAdvisor rating 3.0/5

sayedhaidar 19/02/2021 TripAdvisor review

I wanted to extend for more 1 week after staying 2 weeks based on the sent offer by Accor for 14 days. So instead of making price discount the Mgr gave a price of usd 225 per night to find out this price is higher than ur website and booking.com So I left and won't return to this hotel again

Dear sayedhaidar, Thank you for sharing your constructive feedback. We are truly disappointed to hear that we did not meet your expectations. We value your comments, which will assist us to identify areas of improvement. In this instance, we had hoped that our Reservations Team had been clear when sharing the package details with you. Nevertheless, please rest assured that your feedback has been taken on board and we will review the relevant arrangements that are made for your booking. We hope that you will give us another opportunity to serve you in the future. Sincerely yours, Caroline Trichet General Manager

Wonderful experience !

TripAdvisor rating 5.0/5

K4769DLsamuel 19/02/2021 TripAdvisor review

Great hotel and location. Absolutely loved the professionalism and kindness of all the staff. Wilson has particularly been outstanding and very kind whenever needed. The food was great in all the restaurants and I particularly recommend the cheeseburger from Les Cuisines. Strongly recommend the place.

Dear K4769DLsamuel, Thank you for taking the time to share your experience on Trip advisor and for highly recommending our hotel to fellow traveller. We are glad that you had a wonderful time and appreciate our team’s service to you. We are looking forward to seeing you in the nearest future. Sincerely yours, Caroline Trichet General Manager

Great value for the price

TripAdvisor rating 5.0/5

dmilo009 02/02/2021 TripAdvisor review

The location of the hotel is great, minutes walking from Dubai Mall, fountains and downtown area. The views are great as well. Hotel itself is very nice, up to Sofitel standards, staff is professional and attentive. Room isolation is great (unlike many other hotels and buildings in Dubai) so you wont hear much noise from the downtown. I would say that it is super value for the money.

Dear dmilo009, Thank you for your complimenting review of your stay and we were really happy to read that you have enjoyed your stay with us. It is always a rewarding experience for my team to know that our services we provided to our guests are very much appreciated. We certainly look forward to welcoming you back in the near future. Sincerely yours, Caroline Trichet General Manager

Perfect Location for Downtown Dubai

TripAdvisor rating 5.0/5

CarlcBothampstead Business - 27/01/2021 TripAdvisor review

Perfect Location in Downtown for Dubai Mall and Fountains , hotel 5 star , multi Lingual , clean and Tidy , Great Lounge Great staff , Bedroom and Bathroom very clean and kept tidy by Anand who is very Helpful . very central to get to all other tourist spots in Dubai

Dear CarlcBothampstead, Thank you for taking the time to post your great review and that you were happy with the overall products and services provided. Thank you so much for your wonderful remarks which I have shared with our team. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon at Sofitel Dubai Downtown. Sincerely, Caroline Trichet General Manager

Not a delightful experience

TripAdvisor rating 4.0/5

Beraim 08/01/2021 TripAdvisor review

The hotel is clean with spacious rooms, very close to Dubai Mall and Burj Khalifa. Staffs are very professional, friendly and strive to meet customers satisfaction. The only drawback, which is a very major for me is the disturbing noise caused by the train early morning which is overwhelming. Due to this negativity, I will never come back to this hotel again in the future.

Dear Beraim, Thank you for taking the time to review our hotel and for your feedback. I was sorry to hear that you did not fully enjoy your stay with us. While the metro station noise is out of our control, we hope that you give us another chance to prove ourselves by providing you a truly treasured experience. We are constantly striving to achieve the highest standards of service whatever the circumstances may be, which is why your feedback is greatly appreciated as such information enables us to continuously monitor and improve services and facilities we are offering. We do hope to be able to recover our service to you in the future. Yours sincerely, Caroline Trichet General Manager

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