Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,721 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.20018, 55.26918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,721 reviews

TripAdvisor Rating  4.7/5  7,969 reviews

Certificate of excellence 2025

Exceptional stay!

TripAdvisor rating 5.0/5

TAAXX TripAdvisor review

Every year since 2021 I have stayed at this hotel, and every single year it exceeds my expectations. I always return to this property because of the exceptional customer service, the luxurious room and the incredible location. I spent 10 nights here this December, and I had such a wonderful experience - probably my favourite time since the first time I stayed here. There are no words to describe how kind, compassionate and caring the staff are. They go above and beyond for you, and really do treat you like family. Sofitel Downtown has become a home away from home for me. I would like to extend my thanks to Si Thu (duty manager) for being so empathetic and taking swift action to resolve a small issue. He is a great leader. All of the concierge staff are so friendly and welcoming - Mostafa and Steven did a lot for me during my stay, with Steven helping me retrieve a lost item at a different property which I was so grateful for. The front desk staff, both daytime and night time were so lovely too. Faheem at the pool bar consistently provides friendly and warm service. I cannot recommend this property enough. All of the staff working here are an asset to the Accor brand. Thank you so much for making my stay so enjoyable!!!! PS the breakfast here is AMAZING and the chefs are so lovely - if an item wasn't available, they would make it fresh for me. From Ms Akhtar!

Excellent Hotel and kind staff

TripAdvisor rating 5.0/5

isa a TripAdvisor review

The hotel is in a perfect location and the staff is so kind and professional and helpful, we requested for a late check out and they provided us instantly, the housekeeping staff sunil and indra was so professional and kind and kept asking if we need any additional help in the room also everyday they make something thoughtful to the room . Highly recommend staying at the hotel

Lovely hotel to explore Dubai

TripAdvisor rating 5.0/5

Tamara K TripAdvisor review

Amazing location to explore Dubai easily. Beautiful, big room with large windows and great soundproofing considering proximity to main road. Room was so well looked after by Sunil who went the extra mile to ensure it was perfectly clean and tidy. He even showed me how to use the facilities we couldn't work out! Beautiful food in restaurants and extremely pleasant and helpful staff throughout. Nothing is too much trouble and they give a personal touch despite being a large hotel.

Customer review rating 4.0/5

Simin B. Couples - Confirmed reviews ALL

Overall good stay, but things could be improved for such a hotel, compared to last times we stayed there, refer to the "problem" notes we left.

Clean rooms.

TripAdvisor rating 5.0/5

D B TripAdvisor review

Great location close to Metro and walkway. Friendly, attentive staff and room cleaning was great. A big thanks to Sunil and Raju.

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Other web-users rate our hotel

  • 1,940 reviews 9.6/10 Location
  • 2,508 reviews 8.8/10 Room
  • 4,146 reviews 9.4/10 Service
  • 14 reviews 5.2/10 WiFi
  • 991 reviews 8.4/10 Breakfast
  • 937 reviews 8.2/10 Comfort
  • 891 reviews 8.6/10 Cleanliness
  • 702 reviews 8.9/10 Vibe

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