Sofitel Dubai Downtown Hotel 5 stars

Customer review rating 4.6/5 8,908 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Dubai Downtown
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+ 24 Services
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Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road

dubai
united arab emirates

Tel: +971045036666

Fax: (+971)04/5036667

Check-in from 15h00

Check out up to 12h00

  • BURJ DUBAI METRO STATION : 

  • BURJ KHALIFA METRO STATION :  All BURJ KHALIFA

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS :25.200693, 55.269153

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

LUXURY ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: Ocean/Sea view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft
  • Views: City View, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 King Size Bed, Coastline View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 King Size Bed, Burj Khalifa View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, Club Millésime Access, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, Club Millésime Access, 1 King Size Bed, Burj Khalifa View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, Club Millésime Access, 2 Single Size Beds, Burj Khalifa View

Accessible room
  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY KIDS / FAMILY ROOM - 1 King Size Bed & 2 Bunk Beds

  • Max. number of persons: 5
  • Area: From 46 / 495 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SOFIE LADIES ROOM - 1 King Bed or 2 Single Beds

  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft

TWO BEDROOM DOWNTOWN SUITE, 2 Double Beds, Airport Transfer included

  • Max. number of persons: 6
  • Area: From 130 / 1399 sq ft
  • Views: City View, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

WAKAME

Type of cuisine: Japanese

Explore a feast of Modern Asian cuisine with a stylish edge while sipping on innovative beverages hand-crafted from seasonal fruits and fine spirits.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PATISSERIE

Type of cuisine: Cafe

The lobby lounge serves up delicious sweet treats, snacks, and a range of coffees and teas perfect for a casual meeting or a quick bite. With a range of bespoke macarons to choose from, Chef's handmade delights are renowned in the city

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club Millesime

Type of cuisine: International

Club Millésime is exclusive for Club rooms and suites and offers indoor and outdoor dining area, a cigar lounge, a living room, a relaxation area with massage chairs and a semi-private board room, in a charming old world French country style setting.

LES CUISINES

Type of cuisine: International

Open kitchens, from Arabic to Italian to Chinese, tempt diners with exotic aromas and top-quality, fresh ingredients. Explore a world of tastes and flavors in this family-friendly restaurant, open for breakfast and lunch.

Menu (PDF)

Lunch

06:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABOVE ROOFTOP LOUNGE

Non contractual photo

Above Rooftop Lounge offers the perfect haven to enjoy an array of signature cocktails, international cuisines and lounge to the beats from resident and guest DJ's.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INKA

Non contractual photo

Inka is a modern Peruvian Restaurant and Lounge located on the 31st floor. With a contemporary and sleek design complemented by a plush, sophisticated interior, Inka offers a breathtaking scene through its windows.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DATU ASIAN MUSIC CLUB

Non contractual photo

Explore exotic cuisines and indulge in authentic Asian food at Datu Asian Music Club. Enjoy live performances by the in-house band and resident DJ's.

MOSAIC POOL AND LOUNGE

Non contractual photo

One of the perfect way to cap off your day is with a selection of hand-crafted beverages that will sparkle your evening. The Mosaic Pool Lounge offers a menu packed with all the favorites, in a sophisticated setting, next to our Infinity Pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 460

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,908 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,415 reviews

best place to stay

Customer review rating 4.6/5

Abdulaziz A. Solo - 20/11/2020 Confirmed reviews ALL

i had a good time and perfect place to stay around everything

Amazing location and cleanliness

Customer review rating 4.6/5

Hamad A. Solo - 13/11/2020 Confirmed reviews ALL

First to begin with Ms Stella who really made my stay as perfect as it could be, she helped a lot many and many times, she never say no for any inquiries, I had operation the day before of my stay and I told her about it and she really took care of me, she allowed me to have my breakfast in room and she were sending my orders from restaurants to my room, she really made feel that I wanna book again and to recommend this hotel for all my relatives and friends. The location was amazing, quite place Nice breakfast Valet people were very nice and helpful Cleanliness of room is perfect I enjoyed staying in your hotel, thank you all

Dear Mr.A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team and Stella . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

A great COVID-19 stay

Customer review rating 4.6/5

Dr. B. Business - 08/11/2020 Confirmed reviews ALL

I love this hotel. I always have. It's beautiful. The lobby is gorgeous. Not to mention, y friend owns a restaurant in the building. I was met by a door men who took my temperature. I must say, I came at the wrong time. There were so many people there. I hated that. I'm an introvert. I was greeted respectfully and warmly. I was given an envelope and information about my stay. I was given my keys. The only part I didn't understand was the payment. That part needs to be made more clear. The staff were helpful, kind, polite, and warm. Everyone made me feel welcomed.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Very good location near Dubai mall

Customer review rating 4.6/5

Shaikhah Solo - 01/11/2020 Confirmed reviews ALL

Welcoming staff specially Carlo on the reception and also Simon

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Bad service

Customer review rating 4.6/5

Humaid A. Families - 01/11/2020 Confirmed reviews ALL

Bad service great room

Dear A., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Good hotel property with bad services

Customer review rating 4.6/5

Anonymous Families - 17/10/2020 Confirmed reviews ALL

The Sofitel hotel well-known brand and I like it but this hotel Sofitel down town was good but when I start asking things from operation first of all they will take very long time to pick the phone after that when you will ask any thing the operator will transfeer you to concern department but no answer at all and the operator refuse to take the order and they took the order after that I am not receive any thing from them at all until checkout date no service at all and they are not picking the phone it take very long time only for checkout they answer and send the concierge for ligature after 1 hour

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Good stay

Customer review rating 4.6/5

Salwa Solo - 16/10/2020 Confirmed reviews ALL

Every thing was excellent I had a great time the room was big clean and the smell of the room was amazing specially the view directly to burj khalifa, the bathroom was very big and the bed was very comfortable.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Well located

Customer review rating 4.6/5

Anas Families - 11/10/2020 Confirmed reviews ALL

Amazing experience at Sofitel Downtown

Dear Mr.H., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Good stat

Customer review rating 4.6/5

Marco Couples - 09/10/2020 Confirmed reviews ALL

Amazing property and most of the stuff are good and the one who has miscommunications two times with him becomes the best friend or friendly guy in the hotel to me. Liked the place but has an issue with the location which is not easy to reach it at first few times , also the Parkin services need more improvement.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… | F. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn .
Customer review rating 4.6/5

Anonymous Solo - 19/09/2020 Confirmed reviews ALL

Amazing hotel and service. The only issue with this Sofitel branch, is the food. I have stayed at Sofitels around the world, from NY to Paris to London to Brussels to.... and the food was always delicious, always with a French touch. The food here is ok for an American or Asian hotel but the taste is surely not French. Apart that, top notch hotel!

Good stay

Customer review rating 4.6/5

Anna Couples - 19/09/2020 Confirmed reviews ALL

We really enjoy our stay :)

Long Stay

Customer review rating 4.6/5

G. M. Solo - 15/09/2020 Confirmed reviews ALL

Hello. At first I only intended to stay about three weeks but by the time I have a visa and can finally relocate it will have been three months. Staying in such a nice hotel seemed like an indulgence at first but I've begun online teaching (for my classes in China) and it's been wonderful to have a very comfortable room and bed, excellent wifi and the excellent pool and deck that I've always enjoyed. My stay has been a transition between my life and work here in Dubai and my new life and job in China, but it has been an extremely pleasant one. I used to live in the building next door so I can vouch for the excellent location. I wouldn't think of staying anywhere else when I visit or pass through Dubai in the future.

The hotel is very well located and conected to the shopping area.

Customer review rating 4.6/5

Porfirio M. Business - 13/09/2020 Confirmed reviews ALL

We enjoy our stay because we received god services.

Very good

Customer review rating 4.6/5

Nesren Families - 05/09/2020 Confirmed reviews ALL

everything is fine and thanks for everything

Bad reception service

Customer review rating 4.6/5

Ahmed S. O. Friends - 01/09/2020 Confirmed reviews ALL

The journey of leasure always start at the step of hotel check-in, and check-in process was not meeting 5 stars standard in terms of waiting + the case when receptionist was confused between my booking.com confirmation and hotel system although I showed him That I paid the full amount.. It took him much time verifying it from the back office. Also the room wasn't ready for accommodation until 45 minutes of waiting. In addition of that. there was bad smell in the floor Corridors. All this leaves me with a bad impression of the hotel specially when it comes to Sofitel brand. It was disappointing experience. Wish you all the best.

Service zero

Customer review rating 4.6/5

Salem Families - 22/08/2020 Confirmed reviews ALL

Am not satisfied because of bad service & late service i got from the customer service & in room dining

Dear Salem Salem Rashed A., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Fouad Front Office Manager Sofitel Dubai Dowtown

Very good

Customer review rating 4.6/5

Nasser A. Families - 21/08/2020 Confirmed reviews ALL

I like the stuff

Dear Naser Abdulla Hadi Ab A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Fouad Front Office Manager Sofitel Dubai Downtown

Good location, nice and spacious

Customer review rating 4.6/5

Anonymous Solo - 17/08/2020 Confirmed reviews ALL

I was upgraded to club floor, because the hotel was empty. Online check in is useless, coz it said “no need to wait just pick ur key”, in reality passport was copied, than scanned, the signed two forms etc... no electric power outlet next to bed, tv is the most difficult and unfriendly to use, breakfast was a scam

Place to be in downtown area

TripAdvisor rating 4.5/5

ayebamar Family - 17/08/2020 TripAdvisor review

The presidential suite just amazing with the view of the Burj Khalifa, and commodities. the swimming pool extraordinary view on the Burj Khalifa, and you have different playing areas for the kids. the restaurant the kitchen was unfortunately closed, due to covid 19, but, they have the best foul medammas (red bean) of Dubai. Thanks to the chief. Sabrina, the Guest relation manager, who is simply perfect. She has managed all our requirements and more. Thank you so much Sabrina. Our room was kept with great care Again, a big thank you to Sabrina and Ei.

Dear ayebamar, Thank you for sharing a review of your stay at Sofitel Dubai Downtown on TripAdvisor. I am very happy to read your complimenting review and your recognition of the efforts made by Sabrina and Ei. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated. We look forward to welcoming you back soon for yet another memorable experience. Warm regards, Caroline Trichet General Manager

Well Located To Dubai Mall

Customer review rating 4.6/5

John S. Friends - 25/03/2020 Confirmed reviews ALL

We had a wonderful stay in an Opra Suite it was spacious, very clean, great views over Dubai and well priced, I would recommend for anyone looking at accommodation in Dubai to give it serious consideration.

Dear S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

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