Mama Shelter Dubai 5 stars

Name: Mama Shelter Dubai - ALL
Address: Al Asayel Street, Business Bay, Business Bay, DUBAI, 0, AE
Telephone: +97145270888
Rating: 4.0

Customer review rating (ALL Rating) 4.0/5 324 reviews

69 69 photos

Al Asayel Street, Business Bay, Business Bay, 0 DUBAI, United Arab Emirates

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Mama Shelter Dubai

Fun, affordable and popular designer rooms and restaurants

Mama has chosen to set down her bags in the Middle East and welcomes you to her 197 rooms. In Dubai, Mama has pulled out all the stops with her 4 terraced swimming pools. On the program: sun, relaxation, cocktails and dishes to share. Visit the ground floor restaurant for an Italian trattoria atmosphere, or the terrace for fresh and light finger food, or the 4th floor for the traditional Mama restaurant. Also: children's menu, free breakfast for children under 3 yo, free baby crib on request.

Stay at Mama Shelter Dubai and enjoy its 197 designer rooms, 4 pools with bars, lively restaurants, and terraces in Business Bay. Whether you're traveling with family or on a city break in Dubai, chill vibes, fun, and good energy are guaranteed.

Nestled in the heart of Business Bay, Mama Shelter Dubai puts you steps away from the city’s buzzing skyline, trendy hotspots, and cultural gems.

Welcome to Mama Shelter Dubai, Not your average hotel, but an urban hideaway in Business Bay, with 4 pools, an outdoor cinema, and dinners full of vibes. Relax, be yourself, and we'll take care of the rest Mama's got you. Mama ❤ You

MONICA METZGER, Hotel Management

Hotel extras

Fully-equipped and beautifully decorated rooms
Home-cooked meals and cozy restaurants
Poolside sips & bites, day to night vibes at Skypool
Feel good, look good at Mama Skin - your go-to wellness spot
CineMama- where cult classics, feel-good flicks, and live sports take center stage

Our accommodation(s)

Room

Medium Mama Double

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Garden View or Park view

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Room

Medium Mama Twin

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Twin bed(s)

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Room

Family Room

Non contractual photo

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

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Room

Medium Mama Double Terrace

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Terrace

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Room

Medium Mama Twin Terrace

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Twin bed(s)
Views: City View or Courtyard View or Garden View or Park view

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Room

XL Mama Double

4 pers. max
55 m² / 592 sq ft

Bedding 1 x Queen size sofa bed(s) and 1 x King size bed(s)
Views: City View or Courtyard View or Garden View or Park view

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Room

XL Mama Terrace

4 pers. max
55 m² / 592 sq ft

Bedding 1 x King size bed(s) and 1 x Queen size sofa bed(s)
Views: City View or Courtyard View or Garden View or Park view
Most of the accommodation: Balcony or Terrace

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Suite

Family Suite

Non contractual photo

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
Views: City View

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Suite

XXL Mama Crazy Suite

5 pers. max
82 m² / 882 sq ft

Bedding 2 x King size bed(s)
Views: City View or Courtyard View or Garden View or Park view
Most of the accommodation: Private Pool

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Room

Family Room

Non contractual photo

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mama Shelter Dubai

Al Asayel Street, Business Bay, Business Bay
0 DUBAI
United Arab Emirates

GPS:25.180014, 55.272152

+971 4 527 0888

Museum of the Future Dubai

Museums

Dubai Mall

Entertainment centre

Kite Beach

Other attractions

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Mama Trattoria Dubai

You'll find an Italian trattoria-style restaurant on the ground floor. Gather with family or friends to taste our authentic Neopolitan Pizza. What about a scoop of homemade ice cream?

Mama Skypool Dubai

Our terrace is a partially covered space with no less than 4 pools , a semi-submerged bar and bleachers for outdoor cinema sessions. Add to that a green roof with banquettes, a fitness room, a juice bar, and even a small robata grill kitchen.

Mama Restaurant Dubai

Head to the 4th floor and gather in our traditional Mama restaurant with a wine cellar, a cantina and cozy banquettes with a view of the Business Bay.

ISLAND BAR

From bold cocktails to signatures, Mama always puts the bar in the spotlight and invites you to come and have a drink, alone or with friends. For those who prefer, we also offer alcohol-free options.

MAMM'S BAR

Bold cocktails, fresh flavours crafted with Mama's playful twist... Discover our secret bar located behind the stage, inspired by 1920s speakeasies, which offers a private setting to chat away from prying eyes.

MAMA SKYPOOL BAR

Relax in our sunbeds, with a signature cocktail in hand, by our pools. Why not order a few dishes to share with friends?

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 76 m² / 818.056 sq ft
Maximum seats capacity: 32
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 324 reviews

Amin D. Business - 7/5/2026 Confirmed reviews ALL

Dear Mr Amin, Thank you for your kind words! We're delighted you felt welcomed and well cared for by our entire team. Your appreciation means a lot, and we look forward to welcoming you back soon. Sincerely, Laxmi Rana

Walaa K. E. M. Business - 6/27/2026 Confirmed reviews ALL

My second stay at Mama Shelter Dubai was just as amazing as the first, and I couldn’t wait to come back! The check-in process was smooth, quick, and effortless. The team was incredibly warm, friendly, and welcoming from the moment I arrived, and the same outstanding hospitality continued through check-out.Big shout out to Den! The hotel has such a unique, funky style with amazing vibes that make every stay enjoyable and memorable. It’s a fun, vibrant place with so much character. Breakfast was delicious, with a good variety of options, and the restaurant staff were exceptionally friendly, attentive, and welcoming, making my morning a great experience. Overall, another fantastic stay. Mama Shelter Dubai never disappoints, and I’ll definitely be back again very soon.

Dear M., Thank you for your amazing review and for choosing Mama again. Big hugs to Den and the team for making your stay so special. Mama can't wait to welcome you back for your next adventure! Sincerely, Laxmi Rana

Buthaina H. Families - 6/15/2026 Confirmed reviews ALL

This was my fourth stay at the hotel, and unfortunately it will be my last. While most of the staff were friendly and welcoming, I was extremely disappointed by the significant decline in service quality compared to my previous visits. The biggest disappointment was the breakfast. I would rate it 1 out of 10. The selection was very basic and far below what I would expect from a 5-star hotel. Having experienced the breakfast during my previous stays, I was genuinely shocked by the current standard. Had I known about these changes, I would not have booked this hotel again. I also had a very poor experience with the valet parking service. I arrived at the hotel in the morning, and at no point during check-in was I informed that valet parking service stops at 11:00 PM. Later that night, when I returned to the hotel after 12:00 AM, I was surprised to find that there was no valet service available and I had no idea where I was supposed to park my car. When I approached the reception for assistance, the receptionist was unhelpful and came across as rude. Instead of providing a quick explanation, I was told to wait while he finished with another customer. After waiting for around 10 minutes, I was simply told that I could park the car myself and leave the key. This information could have been communicated immediately. A lack of communication from the hotel created a frustrating and unnecessary experience. I do not know the employee's name, but he was the gentleman working at the reception desk at that time. It is disappointing to see such a noticeable decline in standards at a hotel that I had previously recommended to friends, family, and colleagues. Based on this experience, I will not be returning, and I can no longer recommend the hotel to others.

Dear Buthina, Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent stay did not meet the standards you have come to expect from us. Please know that we take your comments seriously, as they help us identify areas for improvement. We work hard to deliver an exceptional guest experience, and it is clear that we fell short on this occasion. If you give us the opportunity to regain your trust, we will do our very best to provide you with the high standard of hospitality that so many of our guests value. Sincerely, Amr Ghazy

Eissa A. A. Business - 6/14/2026 Confirmed reviews ALL

Dear Eissa, Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent stay did not meet the standards you have come to expect from us. Please know that we take your comments seriously, as they help us identify areas for improvement. We work hard to deliver an exceptional guest experience, and it is clear that we fell short on this occasion. If you give us the opportunity to regain your trust, we will do our very best to provide you with the high standard of hospitality that so many of our guest's value. Sincerely, Laxmi Rana

Amna A. Families - 6/8/2026 Confirmed reviews ALL

I booked this hotel based on the many positive reviews and recommendations I had seen on social media, so I had high expectations. Unfortunately, my experience was very disappointing. Upon arrival, I had to wait one and a half hours before my room was ready, despite having a confirmed reservation. When I requested room or bathroom cleaning, I was told that my booking was only for one day, which is not a reasonable response to a basic service request. In addition, I ordered ice cream and was ignored twice by a staff member. I also placed an order through the restaurant downstairs and was promised a callback, but no one contacted me and my request was completely ignored. The repeated lack of attention and poor service left me extremely frustrated and disappointed. This experience did not match the reputation and positive image that led me to choose this hotel in the first place. I hope the management takes these issues seriously and works to improve the quality of service for future guests.

Web-users rating

Other web-users rate our hotel

288 reviews 8.5/10 Location
740 reviews 7/10 Room
1,279 reviews 8.3/10 Service
5 reviews 6.2/10 WiFi
534 reviews 9.6/10 Vibe
303 reviews 7.2/10 Cleanliness
272 reviews 3.4/10 Comfort
242 reviews 6.9/10 Breakfast

15 reviews 8.4/10 Location
47 reviews 6/10 Room
53 reviews 7.7/10 Service
27 reviews 9.6/10 Vibe
17 reviews 2.9/10 Comfort
15 reviews 7.4/10 Cleanliness
13 reviews 6.7/10 Breakfast
9 reviews 8.3/10 Pool

12 reviews 7.9/10 Location
35 reviews 5.8/10 Room
56 reviews 6.3/10 Service
19 reviews 6.5/10 Breakfast
19 reviews 3.2/10 Comfort
17 reviews 9.4/10 Vibe
15 reviews 7.7/10 Amenities
13 reviews 7.9/10 Pool

11 reviews 8.6/10 Location
26 reviews 5.4/10 Room
30 reviews 7.5/10 Service
16 reviews 9.4/10 Vibe
13 reviews 3.7/10 Comfort

15 reviews 6.4/10 Room
21 reviews 8.3/10 Service
9 reviews 9.4/10 Vibe
8 reviews 8/10 Amenities
5 reviews 7.7/10 Pool
5 reviews 3.3/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

Mama Shelter Dubai offers diverse dining experiences:

Mama Trattoria Dubai: Italian cuisine on the ground floor.
Mama Skypool Dubai: International finger food and a robata grill by the pools.
Mama Restaurant Dubai: Traditional international dishes on the 4th floor.
Breakfast: Served daily from 07:00 AM to 11:00 AM at Mama Restaurant.

We also provide children's menus, halal, and vegetarian options.

What are the check-in and check-out times?

At Mama Shelter Dubai, check-in is available from 03:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mama Shelter Dubai regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.