Mama Shelter Dubai 5 stars

Customer review rating (ALL Rating) 4.0/5 292 reviews

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Description

Hotel extras

  • Fully-equipped and beautifully decorated rooms

  • Home-cooked meals and cozy restaurants

  • Poolside sips & bites, day to night vibes at Skypool

  • Feel good, look good at Mama Skin - your go-to wellness spot

  • CineMama- where cult classics, feel-good flicks, and live sports take center stage

Our accommodation(s)

Hotel location

Mama Shelter Dubai

Al Asayel Street, Business Bay, Business Bay
DUBAI
United Arab Emirates

GPS:25.180014, 55.272152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  292 reviews

Customer review rating 4.0/5

Carlos G. Couples - Confirmed reviews ALL

Nice location and very friendly staff from Everyone in the hotel

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Denyz N. Friends - Confirmed reviews ALL

My stay at Mama Shelter Dubai was amazing. From the moment I arrived, the atmosphere of the hotel felt vibrant and welcoming. The design of the hotel is very unique and stylish, which made the whole experience even more enjoyable. The staff were super friendly and always ready to help with a smile. Their warm attitude made me feel truly welcomed and comfortable during my stay. The service was excellent and everything was handled very professionally. Overall, it was a fantastic stay and I would definitely recommend Mama Shelter Dubai to anyone looking for a fun, stylish, and comfortable place to stay in Dubai. I’m looking forward to coming back again soon.

Dear Denyz, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Brandice M. Families - Confirmed reviews ALL

The staff went above and beyond to make our stay perfect. Everyone was very friendly, kind, helpful, and punctual. The hotel amenities and room were very well organized, always clean, and nothing was broken or old.

Dear Mr. Brandice, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Shivkiran A. N. Families - Confirmed reviews ALL

Our stay was decent but not exceptional. The rooms are smaller than places like Fairmont or Sofitel we usually stay with Accor. Room service menu is fairly limited with food option. Further, breakfast was below average from a 5 star hotel standpoint. Even Novotel has a better breakfast despite a 4 star rating in terms of variety and taste of the dishes.

Dear Shivkiran, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 1.0/5

Heli K. Business - Confirmed reviews ALL

Very disappointing to have booked business conference package to your hotel + accommodation for the conference participants only to find out that on the first night of our conference there are noisy events being held in the evening at the hotel 3rd and 4th floors. As a hotel, your #1 job is to provide your guests a place to rest, and you failed on it. Our conference guests were tired and irritated the next day, having had to listen to the music and bass blasting until the evening. Earplugs don't block out the bass and that's the problem with these events with music. More than one of our participants had complained more than one time(!) about the noise to the reception, with no impact. Event was promised to end at certain hour, which it didn't, as noise continued half hour later. Coming to stay here from overseas and attending a conference at your premises, this is simply not accetable.

Dear Heli, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 247 reviews 8.6/10 Location
  • 624 reviews 7.5/10 Room
  • 1,009 reviews 8.7/10 Service
  • 5 reviews 5.9/10 WiFi
  • 466 reviews 9.6/10 Vibe
  • 285 reviews 8.7/10 Amenities
  • 262 reviews 8.6/10 Cleanliness
  • 241 reviews 4/10 Comfort

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