Pullman Dubai Downtown 5 stars

Name: Pullman Dubai Downtown, Hotel in Dubai - ALL
Address: Marasi Drive, Downtown, P O Box 413311, DUBAI, 413311, AE
Telephone: +97143690000
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,845 reviews

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Marasi Drive, Downtown, P O Box 413311, 413311 DUBAI, United Arab Emirates

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Pullman Dubai Downtown

Hotels combining lifestyle and design, for business and leisure

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in the Business Bay district, offering direct views of the Burj Khalifa and close proximity to Dubai Mall and the Downtown area. The hotel features elegant contemporary interior design with stunning views of the Dubai Skyline and Dubai Water Canal. Each of our 340 stylishly designed rooms and suites offers views of the Burj Khalifa and the Canal. Perfect for business and leisure, with easy access to Sheikh Zayed Road.

The 5-star city hotel, Pullman Dubai Downtown, is nestled in the Business Bay district, 5 minutes from Burj Khalifa and 20 minutes from Dubai International Airport, Enjoy the luxury of a city hotel with stunning Burj Khalifa views in the heart of Dubai. The 5-star city hotel, Pullman Dubai Downtown, is nestled in the Business Bay district, with direct views of Burj Khalifa.

Less than 20 minutes from the Dubai Airport, the hotel is perfect for combining business and relaxation. Pullman Dubai Downtown is just a few steps away from the city's main attractions Burj Khalifa, The Dubai Mall, Financial district and the Dubai Metro.

Submerge yourself in the vibrant, cosmopolitan 5-star Pullman Dubai Downtown. Located in Business Bay district with stunning views of the Dubai Canal and the Iconic Burj Khalifa. The unobstructed views of Burj khalifa are not to be missed.

Alexander Musch, Hotel Management

Hotel extras

Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa
Rooms offer a spacious working desk with FREE Wi-Fi internet
Wellness center with swimming pool with direct Burj Khalifa views
Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom
Award-winning dinning and bar venues on-site.

Our accommodation(s)

Room

Superior King

3 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Twin

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Deluxe King Canal View

3 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view

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Room

Deluxe Twin Canal View

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Twin bed(s)
Views: Lagoon view

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Room

Executive King Burj Khalifa View

3 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Room

Executive Twin Burj Khalifa View

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Twin bed(s)
Views: Panorama view

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Suite

Superior Suite

4 pers. max
48 m² / 516 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view

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Suite

Deluxe Suite

4 pers. max
64 m² / 688 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Suite

Premier Suite

4 pers. max
61 m² / 656 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view

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Suite

Executive Suite by Roland-Garros

4 pers. max
93 m² / 1001 sq ft

Bedding 1 x Double bed(s)
Views: Lake View

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Suite

Presidential Suite

4 pers. max
125 m² / 1345 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view

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Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

+971 4 369 0000

+971 4 369 0001

Metro/underground/subway
Airport

Business Bay Metro Station

Metro/underground/subway

AI Maktoum International Airport

Airport

Museum of the Future

Tourist attraction

Dubai Opera

Opera/symphony/concert hall

Dubai Design District

Art and Culture

Dubai Healthcare City

Art and Culture

Dubai Airport Free Zone Authority

Other attractions

The Palm Jumeirah

With sea view

Dubai Marina

Marina

Bay Avenue Mall & Park

Shopping centre/mall

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

BreadHouse Bistro & Bakery

Immerse yourself in the inviting ambiance of BreadHouse Bistro & Bakery in Business Bay, featuring a cozy bistro and bakery setting, spacious outdoor terrace with lush greenery. Dress Code: Smart Casual.

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Couqley French Brasserie

Couqley French Brasserie is a premium-casual French bistro with soulful cuisine, warm service, a golden rooster sculpture, central bar, and garden-inspired booths. Dress Code: Smart Casual.

Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 347 m² / 3730 sq ft
Maximum seats capacity: 468
Maximum capacity for banquets: 230

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 2,845 reviews

Joel M. Solo - 7/25/2026 Confirmed reviews ALL

Dear Joel M., Thank you for taking the time to share your wonderful feedback following your stay at Pullman Dubai Downtown. We are delighted to know that you had an excellent stay and that you enjoyed the comfort of your modern room, our facilities, and the breakfast experience. It is especially rewarding to hear that our team's hospitality and friendly service made such a positive impression on you. We also appreciate you choosing to book your stay through the ALL Accor App and thank you for your valuable feedback regarding your booking experience. Your comments help us continue enhancing every stage of the guest journey. We truly appreciate your recommendation and look forward to welcoming you back to Pullman Dubai Downtown for another memorable stay. Warm regards, Pullman Dubai Downtown Team

Sharath H. Business - 7/24/2026 Confirmed reviews ALL

Dear Sharath H., Thank you for your kind words regarding our prime location and your overall experience at Pullman Dubai Downtown. We are delighted to know that you enjoyed your stay with us. Best wishes, Pullman Dubai Downtown Team

Gautam T. Business - 7/24/2026 Confirmed reviews ALL

Dear Mr. Gautam T., Thank you for your wonderful review and for your continued loyalty as a regular business guest at Pullman Dubai Downtown. We are truly honored to be your preferred choice for business stays, and we are delighted to hear that our staff has consistently provided you with very nice service and perfect hospitality. It is also great to know that you appreciate the extended breakfast menu and find our hotel clean and well located. We look forward to welcoming you back for many more comfortable and enjoyable stays. Warm regards, Pullman Dubai Downtown Team

Rasheed A. Business - 7/23/2026 Confirmed reviews ALL

Review of Pullman Dubai Downtown The hotel is in a convenient location with good access to Downtown Dubai. The rooms are comfortable, clean, and well maintained, making the stay reasonably pleasant. However, the overall hospitality experience fell below the standard I expected from a five-star international hotel. Having stayed over the past month at several premium properties, including Radisson Blu, Hyatt Regency Cairo, and two Hyatt hotels in Dubai, I found the service at Pullman to be comparatively inconsistent. The hotel staff, particularly those in guest-facing roles, appear to require more structured hospitality training. Service lacked warmth, attentiveness, and the level of professionalism typically associated with an international five-star brand. At times, I also felt that the quality of hospitality varied between guests, creating an impression of unequal treatment, which was disappointing. The hotel's external presentation also needs improvement. The waterfront-facing surroundings include poorly maintained and abandoned-looking structures, which negatively affect the overall ambience and first impression. In addition, the hotel's exterior branding lacks visibility and prominence, especially when compared with nearby hotels such as Radisson Blu. While the location and rooms are definite strengths, significant improvements in staff training, guest service consistency, exterior maintenance, and brand visibility would greatly enhance the overall guest experience. Overall Rating: 3/5

Dear Rasheed A., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Dubai Downtown. We are pleased to hear that you found our location convenient and our rooms comfortable and well-maintained. However, we sincerely regret that your experience with our hospitality did not meet your expectations for a five-star property. We value your comments regarding the service quality and the training of our staff. Your observations about the need for a more consistent and warm approach to guest service are taken to heart, as we strive to ensure that all our guests feel valued and attended to during their stay. Your insights will be shared with our team for their consideration and improvement. Additionally, we acknowledge your concerns about the external presentation of the hotel. We are continuously working on enhancing our property and its surroundings to create a more inviting atmosphere for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Pullman Dubai Downtown Team

Andrew B. Couples - 7/22/2026 Confirmed reviews ALL

Dear Andrew B., Thank you for your kind words regarding your recent stay at Pullman Dubai Downtown. We are delighted to hear that you enjoyed our modern facilities, the convenient location, and the attentive service from our staff. Your feedback about the Bread House Bistro is also greatly appreciated. Goodbye and best regards, Pullman Dubai Downtown

Web-users rating

Other web-users rate our hotel

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63 reviews 8/10 Room
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26 reviews 7.7/10 Cleanliness
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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Pullman Dubai Downtown offers a variety of stylish accommodations including:

Superior King Room and Superior Twin Room with city views
Deluxe King Canal View Room and Deluxe Twin Canal View Room
Executive King and Executive Twin Burj Khalifa View Rooms
Superior, Deluxe, Premier, and Presidential Suites with Club Lounge access
Executive Suite by Roland-Garros featuring tournament-inspired decor

What services and amenities are available?

What dining options are available?

Pullman Dubai Downtown offers exceptional dining experiences:

BreadHouse Bistro & Bakery: Open daily from 07:30 AM to 02:00 AM, serving bistro-style cuisine with a children's menu.
Couqley French Brasserie: A premium-casual French bistro offering soulful cuisine and a signature central bar.
Lolita Pool Bar & Lounge: Open from 09:00 AM to 02:03 AM, featuring cocktails, snacks, and shisha with Burj Khalifa views.
Room service is available for hot meals and cold snacks.

What are the check-in and check-out times?

At Pullman Dubai Downtown, check-in is available from 02:00 PM, and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Pullman Dubai Downtown regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.