Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.3/5 2,239 reviews

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Fitness center with wet facilities

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Free valet parking onsite

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,239 reviews

Not good

Customer review rating 3.0/5

Ahsan U. H. Families - Confirmed reviews ALL

Room are small for 3 people occupation. I requested for 1 person gluten and lactose free breakfast. No one take attention for that even I requested when chek in at reception .

Dear Ahsan, Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. It is discouraging to see your comments regarding the team not being helpful and sad to see that even after all the efforts team has put into accommodating your requests such as an additional extra bed and amenities for 3 person. We will strongly suggest booking a suite if you decide to honor us with future visit for you to have more space for a triple occupancy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I stay at your disposal and will be glad to assist for any future arrangements. Kind regards, Maia Kukava Asst. Front Office Manager

Lovely Hotel, Great Location

Customer review rating 4.5/5

Laura G. Business - Confirmed reviews ALL

Stay was lovely, rooms very well appointed. Only feed back is the rooms above the night club are very noisey.

Dear Laura, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. Thank you for your loyalty to the brand and choosing us for your recent stay in Dubai. In regard to the membership benefit, as you are aware is eligible for 2 rooms. when the member him/herself is staying in the property. This are the conditions of the membership. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay

Customer review rating 5.0/5

Anosha Couples - Confirmed reviews ALL

We are two EU citizens who chose to go on holiday in the UAE, at the Pullman Downtown Hotel located in Dubai. We have chosen to make a statement regarding our experience at the hotel, so that other visitors can be well aware of what awaits them. Our description of the experience is from a European perspective, as we hold the experience up to similar European standards. The experience was undoubtedly the best that we have ever tried, which is mainly based on the fact that the Pullman Hotel Downtown has some of the most qualified employees, who have received humility, hospitality and friendliness in their mother's milk. Three employees in particular deserve special praise, namely Philip, Benjamin and Obaid. This is based on the fact that they were constantly visible, contactable and humble, just as they always greeted us with a smile and were diligent in giving us "tips and tricks" about customs and other - in the country - conditions. All in all, the experience was commendable and we will continue to use the Pullman Downtown as our hotel of choice in Dubai, especially given the wonderful treatment we received.

Dear Anosha K., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. We are pleased to note that you had a pleasant experience and were impressed with the hospitality and service. We sincerely appreciate your kind words and have shared your feedback with Philip, Benjamin and Obaid. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman Dubai Downtown team

Wonderful stay

Customer review rating 5.0/5

Al S. Business - Confirmed reviews ALL

Thanks to Mr Shigo for the perfect booking and reception, appreciated. And the front desk staff were perfect, i.e Mr Mustafa,. Also, 19th floor staff well served I.e Ms Sayma and the other gentleman. My room 1111 an outstanding I really enjoy, a lovely bed sheets sleep like the child.

Dear Salim, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maia Kukava Asst. Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very Very good

Dear Ene U., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 1,125 reviews 9.4/10 Location
  • 1,570 reviews 6.9/10 Room
  • 2,317 reviews 8.7/10 Service
  • 31 reviews 4.6/10 WiFi
  • 717 reviews 7.7/10 Breakfast
  • 645 reviews 6.8/10 Cleanliness
  • 522 reviews 5/10 Comfort
  • 509 reviews 7.5/10 Vibe

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