Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.4/5 2,090 reviews

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Pullman Dubai Downtown - Image 1
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Marasi Drive, Downtown, P O Box 413311, 413311 DUBAI, United Arab Emirates

Description

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Burj Khalifa views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Telephone
Fax +971 4 369 0001

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,090 reviews

Love the ambience

Customer review rating 5.0/5

Hassan Business - Confirmed reviews ALL

Wow what a beautiful place to work and indulge Dubai becomes an absolute fabulous experience only after you walk through the doors of Pullman Downtown. Lovely staff Amazing decor Food top notch Location spot on And everyone envies you as soon as they where you're staying!

Dear Hassan M., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience team

Loved it!

Customer review rating 4.5/5

Kathryn Couples - Confirmed reviews ALL

Great stay at Pullman Downtown Dubai. The hotel is fabulously situated and our room on 19th floor had a fab view of The Burj Khalifa.

Dear Kathryn L., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience team

Pullman losing its trendy edge!

Customer review rating 2.0/5

Phil M. Business - Confirmed reviews ALL

The hotel looks cool and funky - a Pullman theme. This one failed again. Only two restaurants and neither associated with the hotel so no guest eateries. The room 'suite' upgrade was nothing special as a larger bedroom would have been better. All in all - the Pullman brand seems to be non consistent globally.

Dear Phil M., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. We regret to know that the suite upgrade was not up to your expectations. Please allow us to contact you for future reservations and get your preferences. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience team.

Poor management and run down - needs renovation!

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

- Breakfast selection small and lacked variety each day - not 5* hotel quality at all! Even a la carte menu was always pre-cooked and cold. - Safety deposit box in hotel room stopped working many times and we had to call for help and wait - Bellboys/Valet/Concierge was rude to us when we declined hotel car for taxi - Sunbeds and towels around pool are extremely old and stained - Bathtub had a lot of grime and was clearly not cleaned properly - Front desk staff not very helpful. We waited in the lobby for a long time for check-in. They didn’t come over and tell us our room was ready. We had to go and ask after a long time - they replied the room was already ready. So why didn’t anyone tell us?? We were so tired and wife fell asleep in the lobby waiting. - One set of bedside USB ports were not working so everything had to be charged from one side - Privacy blind for bathroom window doesn’t work so everyone see everything at all times Generally poor management and very run down. Very much needs a renovation. There were probably more issues but this is all we can remember!

Dear Daniel M., Thank you for taking the time to share your feedback. We deeply regret that your stay with us did not meet your expectations and sincerely apologize for the issues you encountered. Your comments have been shared with the relevant teams, and we are committed to addressing your concerns about the breakfast options, concierge services, room amenities, cleanliness and delay in your check-in. As we are taking your comment seriously, and is highly valuable for us, kindly allow our management team to contact you and assist you further. We hope you will consider this incident as an isolated occurrence and not reflective of the high standards of service we promise to deliver. Sincerely, Guest Experience team.

Great hotel

Customer review rating 5.0/5

Matt Solo - Confirmed reviews ALL

Amazing service, staff are fantastic, locaation amazing- will be back

Dear Matthew F., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Dubai Downtown

Other web-users rate our hotel

  • 1,286 reviews 9.4/10 Location
  • 1,637 reviews 7.7/10 Room
  • 2,893 reviews 9.1/10 Service
  • 12 reviews 7.8/10 WiFi
  • 852 reviews 9/10 Breakfast
  • 686 reviews 7.4/10 Cleanliness
  • 472 reviews 5.9/10 Comfort
  • 250 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.