Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.5/5 2,949 reviews

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Pullman Dubai Downtown - Image 1
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Marasi Drive, Downtown, P O Box 413311, 413311 DUBAI, United Arab Emirates

Description

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Burj Khalifa views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Telephone
Fax +971 4 369 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,949 reviews

Customer review rating 3.0/5

Khadeijah A. Families - Confirmed reviews ALL

Bad service and when i order some things the staff to much

Dear Khadeijah a., Thank you for sharing your feedback regarding your experience with our service. We regret to learn that you encountered delays during your stay. Your comments are important to us, and we will take them into consideration as we continuously strive to improve our guests' experiences. Goodbye, Pullman Dubai Downtown

Customer review rating 1.0/5

Ezra N. W. Solo - Confirmed reviews ALL

My experience fell far below expectations—especially as an Accor Platinum member. To begin on a positive note, Odette at reception was warm, professional, and genuinely helpful. She was the only part of the check-in experience that reflected the standard I would expect from a hotel of this category. However, the male staff member beside her appeared to actively avoid assisting me, which made the arrival experience feel unwelcoming and dismissive. The issues continued with the club lounge access. As a Platinum member, I am entitled to these benefits, yet when I visited Breadbox for evening cocktails, the staff member, Thaw, informed me that cocktails were not included—only beer and wine. I therefore settled for wine, despite it not being my preference. After some time, two other guests were seated nearby, and I overheard her offering them cocktails. Once she realised I had heard this, she came back to inform me that cocktails were, in fact, included. There was no apology or acknowledgment of the inconsistency. This was not a minor oversight—it reflects either a lack of training or a disregard for fair and consistent service, both of which are unacceptable. The following morning, I returned to Breadbox for breakfast, only to be told initially that breakfast was not included for me—again, despite my membership benefits clearly stating otherwise. This should not require repeated clarification from the guest. Beyond that, the breakfast itself was disappointing. The eggs were undercooked to the point of being raw, and there was no attempt to ask how I would like them prepared, which is a basic expectation in any hotel offering freshly cooked options. Overall, the service lacked consistency, attentiveness, and professionalism. As a loyal Accor Platinum member, I expect a certain standard, particularly regarding recognition of benefits and basic hospitality practices. Sadly, this stay did not meet those expectations, and I would not choose to stay here again.

Customer review rating 5.0/5

Denyz N. Couples - Confirmed reviews ALL

As a diamond member I really appreciate help of Andinni, Odette, Naraish the best employees in front office I Had a great experience with the front office team at Pullman Dubai Downtown. From the moment we arrived, the staff were welcoming, professional, and very efficient with the check-in process. They were always ready to assist with any request, handled everything smoothly, and made us feel truly valued as guests. Special appreciation for their attention to detail and friendly attitude it really made a difference in our stay. Overall, excellent service and a strong example of true hospitality. Highly recommended! The breakfast was very tasty and food amazing quality staff on breakfast wonderful 🎉🎉 THAW AND REGY NISSAR CHIEF AMAZING SERVICE BEST EMPLOYEE OF PULLMAN THEY TREAT US LIKE A VIP GUEST! As a diamond member of Accor I tried a lot of hotels but here employees they are very sweet!!!

Dear Mr. N., Thank you so much for your incredibly kind and enthusiastic review. We are truly honored to have you as a loyal Accor Diamond member, and we deeply appreciate you taking the time to share such a wonderful experience. We are absolutely delighted to hear that your stay with us was exceptional and that our team made you feel truly valued. Your special recognition of Andinni, Odette, Naraish from the front office, as well as Thaw, Regy, and Chef Nissar for their amazing service, means the world to us. We will be sure to share your heartfelt compliments with them—they will be overjoyed to know they made such a lasting impression. It is wonderful to know that you enjoyed the breakfast, the food quality, and the warm hospitality throughout your stay. Your high recommendation and your words “here employees are very sweet” are the greatest reward for our entire team. We look forward to welcoming you back for many more memorable stays at Pullman Dubai Downtown. Warmest regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

Shakir A. Couples - Confirmed reviews ALL

Upon arrival, staff was friendly and accommodating. I went to my room and found alive roach on the counter. i video taped it and shared it with the front desk. They were very apologetic and immediately moved me to a different room/ suite. they had provided me with an upgrade, which was very kind of them

Dear Mr. A., Thank you for taking the time to share your honest feedback with us. We are glad to hear that upon arrival, you found our staff friendly and accommodating, and that we were able to respond quickly to your concern. However, we sincerely apologize for the distressing experience during your stay. This is completely unacceptable and does not reflect the high standards of cleanliness we strive to maintain. We appreciate your understanding and are grateful that our team could immediately move you to a different room and provide an upgrade as a gesture of goodwill. Please be assured that your feedback has been shared with our Housekeeping and Pest Control teams for immediate investigation and action to prevent any recurrence. We value your feedback and hope to have the opportunity to welcome you back for a flawless and comfortable stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Shivanshu P. Solo - Confirmed reviews ALL

Wonderful staff at bread craft restaurant, at reception even at checkout they were very helpful…I just loved it

Dear Shivanshu P., Thank you very much for your kind feedback following your stay at Pullman Dubai Downtown. We are delighted to know that you had a great experience and that our team made such a positive impression on you. It is especially rewarding to hear your compliments about the team at Bread Craft, as well as at reception and during your check-out. Your kind words truly motivate us to continue delivering exceptional service to all our guests. We look forward to welcoming you back again soon. Warm regards, Pullman Dubai Downtown team

Other web-users rate our hotel

  • 1,556 reviews 9.4/10 Location
  • 1,946 reviews 8.1/10 Room
  • 3,780 reviews 9.2/10 Service
  • 27 reviews 8.9/10 WiFi
  • 1,123 reviews 8.7/10 Breakfast
  • 848 reviews 7.6/10 Cleanliness

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