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Pullman Dubai Downtown Hotel 5 stars

Customer review rating 4.3/5 447 reviews

ALLSAFE approved hotel

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Pullman Dubai Downtown
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+ 20 Services

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • The hotel boasts 6 versatile boardrooms, flexible meeting and function rooms.

  • 10 min proximity to Burj Khalifa and Dubai Mall.

  • Offers destination nightlife and dining experiences.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

Pullman Dubai Downtown

Marasi Drive
Downtown
P O Box 413311
413311 dubai
united arab emirates

Tel: +97143690000

Fax: (+971)43690001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTL AIRPORT At 15km / 9.32 miles

GPS :25.1872891, 55.2716534

Our accommodation(s)

Our restaurants and bars

BAYSIDE RESTAURANT AND TERRACE

Type of cuisine: International

Temporarily closed. Elegant and vibrant buffet restaurant, it offers a contemporary reflection of global cuisine freshly prepared dishes European Asian and Arabic dishes cooked live for you using the freshest and healthiest of ingredients

BROTHAUS BAKERY BISTRO

Type of cuisine: Bistro

Brothaus features a homey intimate design and spacious green outdoor terrace. Enjoy freshly brewed coffee, breads and bakery treats for breakfast. For lunch or dinner dine in or takeaway nutritious salads and sizzling hot dishes.

DAS CAFE

Type of cuisine: Cafe

Temporarily Closed. The Das Cafe is a vivid and classy cafe combining old world charm and a fashionable take on a coffee lounge The beverage service is sharp and stylish open for a perfect take away or mini breakfast and erving afternoon tea in style

SECRET TERRACE BAR & LOUNGE

Secret Terrace pool bar and lounge featuring a relaxed atmosphere chilled lounge music and spectacular views of the Burj Khalifa. **Secret terrace pool remains temporarily closed for maintenance till 08 September 2021.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 347 m²

  • Maximum capacity: 468 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Pullman Dubai Downtown

100% genuine reviews from our guests

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ALL Rating 4.3/5

447 reviews

I absolutely loved my time here.

Customer review rating 4.5/5

Rebecca G. M. Solo - 13/09/2021 Confirmed reviews ALL

I had such a beautiful time at this hotel the staff were stunning and ever so helpful nothing was too much, room service was impeccable and delicious. I also had a massage which was such an amazing experience I would recommend use of the spa the ladies are wonderful at what they do, my only down fall was the pool was closed while I was here so I had nowhere within the hotel to relax and enjoy the sun.

Centrally Located

Customer review rating 4.5/5

H. F. Business - 11/09/2021 Confirmed reviews ALL

The hotel is located centrally where every location whether its the beach or the old towns of Dubai they are only maximum 15 - 20 minutes away. The service is impeccable. Cleanliness and hygiene standards are maintained topmost. Perfect situated on the Dubai water canal where I can go on nightly walks.

Dear F. H., Thank you for taking the time to share your feedback. We are delighted to welcome you back to our hotel very soon! Sincerely, Pullman Downtown Team

Good stay

Customer review rating 4.5/5

Rita Friends - 07/09/2021 Confirmed reviews ALL

It was very nice, stuff helpful

Dear Kari S., We very much appreciate your comments regarding your stay. We are delighted to read that you had a great time and enjoyed your stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we are really delighted to welcome you again soon. Sincerely, Pullman Downtown Team

Looks nice but not that great

Customer review rating 2.5/5

M Families - 06/09/2021 Confirmed reviews ALL

Hotel staff are great and friendly. Room is not so good; 1. Bathroom doesn't lock. 2. The carpets, chairs and furniture look old and are worn out with scratches. 3. The mattress was like a wave - up and down. Never seen anything like it before. Needs to be changed asap 4. Breakfast was not very nice and slow. 5. Not much distancing at the breakfast either. We were put next to another couple and moved ourselves. 6. Coffee was not nice.

Dear Munir E., We would like to thank you for taking the time in sharing your experience at Pullman Downtown Dubai during your recent visit. We are indeed concerned if we came short of meeting your expectations and rest assured that each comment is reviewed by all members of the concerned teams and adjusted where ever possible. Kindly rest assured that our Team at Pullman Downtown is fully dedicated to ensuring that our clientele is hosted with the best of caring and genuine service for all. We hope that we will have the pleasure of welcoming you back, that you will give us the opportunity and the trust to serve you better in the near future. Sincerely, Pullman Dubai Downtown Team

Great hotel

Customer review rating 3.5/5

Evelyn B. F. Families - 05/09/2021 Confirmed reviews ALL

In general the hotel and the services are excellent, the only bad thing is that the pool was closed for maintenance throughout the stay and it is very disappointing to go on vacation and not find the pool available

Dear Evelyn Batista F., We are delighted to read that you had a great time with us and that you enjoyed your experience at our hotel. We are truly apologizing that we didn't meet your full preferences. Due to the pool renovation our Guests get free access to one of Dubai's greatest Pool and Beach Club, located on the Palm Jumeirah. We sincerely hope that this alternative recovered your experience about our pool renovations. Kindly rest assured that the concerned departments will take appropriate measures in order to serve you the best way during your stay. Thank you once again for your trust and review about this. We are really delighted to welcome you back soon to our Hotel. Sincerely, Pullman Downtown Team

It was disappointed with Burj Khalifa view, there’s no proper view. paid extra money but it wasn’t worth.

Customer review rating 2.0/5

Anonymous Families - 03/09/2021 Confirmed reviews ALL

It was disappointed with Burj Khalifa view, there’s no proper view. paid extra money but it wasn’t worth.

Dear Devaraj T., We would like to thank you for taking the time in sharing your experience at Pullman Downtown Dubai during your recent visit. We are indeed concerned if we came short of meeting your expectations about the room view and rest assured that each comment is reviewed by all members of the concerned teams and adjusted where ever possible. Kindly rest assured that our Team at Pullman Downtown is fully dedicated to ensuring that our clientele is hosted with the best of caring and genuine service for all. We hope that we will have the pleasure of welcoming you back, that you will give us the opportunity and the trust to serve you better in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Dubai Downtown Team

Very nice facility and well located to all amenities.

Customer review rating 5.0/5

Zuhair Families - 03/09/2021 Confirmed reviews ALL

Very cordial and polite staff which made our boarding smooth especially staff namely: Philip and Snow alongside their manager.

Dear Zuhairnaeem Z., We are delighted to read that you had a great time with us and that you enjoyed your experience at our hotel. Thank you once again for your trust and review. We are really delighted to welcome you back soon. Sincerely, Pullman Downtown Team
Customer review rating 1.5/5

Alain R. Business - 02/09/2021 Confirmed reviews ALL

Overall it was it good . My rating is coming from the fact that nobody warned us that the pool was closed. We have been told at the check in only and it was prepaid. This is not acceptable especially for a stay of 20 night in Dubai with its warm climate.

Dear Alain Leon R., Thank you for taking the time to share your feedback about your experience at our hotel. We are truly apologizing that we didn't meet your full preferences. Due to the pool renovation our Guests get free access to one of Dubai's greatest Pool and Beach Club, located on the Palm Jumeirah. We sincerely hope that this alternative recovered your experience about our pool renovations. Kindly rest assured that the concerned departments will take appropriate measures in order to serve you the best way during your stay. Thank you once again for your trust and review about this. We are really delighted to welcome you back soon to our Hotel. Sincerely, Pullman Downtown Team

well located

Customer review rating 3.5/5

S Families - 02/09/2021 Confirmed reviews ALL

tge service wasnt really that much

Dear Karwan M., We are delighted to read that you had a great time with us and that you enjoyed your experience at our hotel. We are truly apologizing that we didn't meet your full preferences. Kindly rest assured that the concerned departments will take appropriate measures in order to serve you the best way during your stay. Thank you once again for your trust and review about this. We are really delighted to welcome you back soon to our Hotel. Sincerely, Pullman Downtown Team

The furniture is old and falling a part, need to be changed

Customer review rating 2.5/5

Mubarak A. Couples - 02/09/2021 Confirmed reviews ALL

The experience was okay but didn’t like the furniture as it should be changed, it’s old

Dear Mubarak A., Thank you for taking the time to rate your stay at the Pullman Dubai Downtown. We are truly apologizing that your experience did not meet your preferences. Please rest assured that we are taking the appropriate measures to address your concerns to the related departments, to ensure an excellent Service Quality to you. We appreciate you sharing the details of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Downtown Team

Housekeeping was extremely bad

Customer review rating 1.5/5

Anonymous Couples - 02/09/2021 Confirmed reviews ALL

First day the bellman came inside the room ignoring all covid protocols. Second day there was not even one towel in the room, we had to call housekeeping 3 times on the phone just to get 2 towels, third day room was not prepared at 15:00 and last day we had to dry ourselves with bathrobes because we did not have towels again and we had to leave very early in the morning. Rating is not even lower because the morning buffet was very good, and people were very obliging.

Dear Jorge Gordun E., We would like to thank you for taking the time in sharing your experience at Pullman Downtown Dubai during your recent visit. We are indeed concerned if we came short of meeting your expectations and rest assured that each comment is reviewed by all members of the concerned teams and adjusted where ever possible. Kindly rest assured that our Team at Pullman Downtown is fully dedicated to ensuring that our clientele is hosted with the best of caring and genuine service for all. Therefore we will investigate the matter of housekeeping issues during your stay. We hope that we will have the pleasure of welcoming you back, that you will give us the opportunity and the trust to serve you better in the near future. Sincerely, Pullman Dubai Downtown

Not how it use to be

Customer review rating 3.0/5

Ernest E. Couples - 30/08/2021 Confirmed reviews ALL

It was nice but not as I remember the hotel to be 4 years ago when I first stayed Wasn’t told about the pool being closer till arriving The room was not what I expected A few things was broken and damaged The workers was lovely and made the stay more welcoming if it wasn’t for the workers I would of checked out and stay somewhere else

Very comfortable stay

Customer review rating 5.0/5

Shehzarin U. Business - 28/08/2021 Confirmed reviews ALL

I stayed over 15 days it's a very well located hotel. The front desk, house keeping & coffee shop staff is excellent. Thanks for the awesome experience.

Dear Shehzarin Russi U., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located , close to almost everything

Customer review rating 4.0/5

Yasmine Families - 25/08/2021 Confirmed reviews ALL

I went there with my family and we loved the stay. Breakfast and hotel personal were friendly overall. But the cleaning in the room were not that good. Plus the beds were not in the good condition . As a 5 stars hotel you should think of it. Even the bath towels were not very white. The staff and management were quick and easy to get in touch with, if I'm not giving 10 it's simply because of the cleaning department + the bed conditions

Dear Yasmine A., We highly appreciate your feedback about your stay with us at Pullman Downtown Dubai. We are delighted to read that you had enjoyed our hotel facilities. We are truly apologizing that our Guest Service didn't met your expectations. Kindly rest assured that its our aim to continuously improve our Service in order to make you feel like home and welcomed during your stay with us. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity and the trust to serve serve you better in the near future. Sincerely, Pullman Downtown Team

Well located & good stay

Customer review rating 5.0/5

…. Couples - 25/08/2021 Confirmed reviews ALL

I had a pleasant time with the staff and experience at this hotel. My stay here was exceptional it I ever come back to Dubai I’ll stay here again for sure. The staff are always helpful and very respectful. Very clean and tidy hotel.

Dear Awa N., Thank you for taking the time to share your feedback. We are delighted to welcome you back to our hotel very soon! Sincerely, Pullman Downtown Team

Well located

Customer review rating 4.5/5

Ivan Couples - 24/08/2021 Confirmed reviews ALL

Good stay, friendly personnel, excellent breakfast

Dear Ivan Krastev R., Thank you for taking the time to share your feedback. We are delighted to welcome you back to our hotel very soon! Sincerely, Pullman Downtown Team

It is comfortable and friendly

Customer review rating 3.5/5

T. Couples - 22/08/2021 Confirmed reviews ALL

Reception and conseige are great, reservation and room service need to improve.

Dear Demrew T., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Dubai Downtown Team

Our most recent 20 reviews

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