Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.5/5 2,957 reviews

Pullman Dubai Downtown - Image 1
Pullman Dubai Downtown - Image 2
Pullman Dubai Downtown - Image 3
Pullman Dubai Downtown - Image 4

Description

Hotel extras

  • Rooms and suites offering stunning views of the Dubai Canal, just minutes away from Dubai Mall

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Dubai Canal views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Book this hotel
Room 1

Experience the Superior Twin room at our 5-star hotel in Business Bay. Enjoy a stunning city view in 32 sqm with a Smart TV with Netflix, Bluetooth system, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults.Free WiFi.Deposit Box.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View

Stay in the Deluxe King room at our 5-star hotel in Business Bay. Enjoy stunning canal views in 32 sqm with a Smart TV with Netflix, Bluetooth system, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults. Free WiFi.Safety deposit box.

  • Views:

    Lake View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Experience the Deluxe Twin room at our 5-star hotel in Business Bay. Enjoy stunning canal views in 32 sqm with a Smart TV with Netflix, Bluetooth system, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults.Free WiFi.Safety deposit box.

  • Views:

    Lake View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Stay in our 32 sqm Executive Club King Room with Club Lounge access, guaranteed on a high floor. Features a Smart TV with Netflix, minibar and bathtub. Accommodates up to 3 adults or 2 adults and 1 child. Free WiFi.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Stay in our 32 sqm Executive Club Twin Room with Club Lounge access, guaranteed on a high floor. Features a Smart TV with Netflix, minibar, bathtub and free WiFi. Accommodates up to 3 adults or 2 adults and 1 child.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Deluxe Suite

Stay in our Deluxe Suite with club lounge access.Enjoy city,pool &partial canal views in a 64 sqm with a Smart TV with Netflix,separate living room and shower &bathtub.Accommodates up-to 2 adults &2 child or 3 adults & 1 child.Free WiFi.Safety deposit box

  • Views:

    City View

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Premier Suite Canal View

Stay in our Premier Suite with club lounge access. Enjoy stunning canal views in a 61 sqm with a shower & bathtub, Smart TV, separate living room with guest washroom. Accommodates up-to 2 adults &2 child or 3 adults &1 child. Free WiFi.Safety deposit box.

  • Views:

    Lake View

Max. number of persons
4
Area
From 61 m² / 656 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Executive Suite by Roland-Garros

A suite has been redesigned to embody the Roland-Garros spirit,featuring tournament-inspired decor in a sporty-chic atmosphere,extending the immersive experience into the night.The themed suite is available for booking throughout the tournament.Safety box

  • Views:

    Lake View

Max. number of persons
4
Area
From 93 m² / 1001 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Presidential Suite

Stay in our Presidential Suite with club lounge access.Enjoy stunning canal views in a 125sqm with a shower & bathtub, Smart TV, living room, dinning area with pantry room.Accommodates up-to 2 adults &2 child or 3 adults &1 child.Free WiFi.Deposit Box.

  • Views:

    Lake View

Max. number of persons
4
Area
From 125 m² / 1345 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 340 rooms
  • 4 rooms for people with reduced mobility
  • 53 connecting rooms
  • 317 non-smoking rooms
  • 19 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese
  • Russian

Reduced mobility Facilities

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Lolita Rooftop Pool

  • Outside
  • On site

Fitness Center

  • On site

Sports and leisure

Squash court Additional charge

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 94 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.4 m / 7.86 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking
Book

Couqley French Brasserie is a premium-casual French bistro with soulful cuisine, warm service, a golden rooster sculpture, central bar, and garden-inspired booths. Dress Code: Smart Casual.

Escape to a vibrant rooftop oasis at Lolita Pool Bar & Lounge, perfect place to relax, and soak up Dubai’s sunshine. Lolita is made for laid-back afternoons and easy evenings under the Dubai sky, with its Miami-inspired aesthetic and open-air atmosphere.

Take a refreshing dip in our outdoor lap pool with views of the iconic Burj Khalifa, Downtown Dubai, and the Dubai Canal. Unwind in the Jacuzzi or rejuvenate in the sauna, steam rooms, and rainforest showers for a complete wellness experience.

Elevate your wellness in our state-of-the-art fitness center, featuring advanced cardio and strength-training equipment in a sleek, contemporary space. Floor-to-ceiling windows offer inspiring views of Downtown Dubai, energizing every session.

Wellbeings Holistic Healing Spa-where luxury meets purpose. Immerse in a spa journey that restores, rejuvenates, and reconnects. From traditional rituals to modern wellness therapies, every detail is designed to elevate your wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,957 reviews

Customer review rating 3.5/5

Mohammad A. Business - Confirmed reviews ALL

Dear Mohammad A., Thank you for sharing your feedback. While we appreciate your comments on our location and housekeeping service, we are committed to enhancing our guests' experiences and will take your insights into consideration for future improvements. Goodbye, Pullman Dubai Downtown

Customer review rating 5.0/5

Ahmed E. I. H. Business - Confirmed reviews ALL

Dear Ahmed E. I. H., Thank you for sharing your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Dubai Downtown Team

Customer review rating 4.0/5

Greg F. Couples - Confirmed reviews ALL

Dear Greg F., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, gym, and swimming pool during your stay. It is our aim to provide excellent experiences at an affordable rate, and we appreciate your recognition of this. Best regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Michael W. D. Friends - Confirmed reviews ALL

Dear Michael W. D., Thank you for your wonderful feedback. We are delighted to hear that you felt welcomed throughout your stay. Our team strives to provide exceptional service, and your kind words are truly appreciated. Goodbye and best regards, Pullman Dubai Downtown

Customer review rating 5.0/5

Ahmed A. Solo - Confirmed reviews ALL

Dear Mr. A., Thank you for your wonderful 100/100 rating and for taking the time to share such a detailed and thoughtful review of your first stay with us. We are absolutely delighted to hear that you had a very comfortable and enjoyable stay and that our location was convenient for your training nearby. It is wonderful to know that you appreciated our beautiful hotel, clean and comfortable room, and the excellent surrounding area, including the Dubai Water Canal walkway directly behind the hotel—perfect for walking, jogging, and cycling. We are also pleased that you enjoyed your dining experiences at The Groove House Downtown Dubai and BreadHouse Bistro & Bakery, and that the underground parking was convenient and stress-free. We have noted your comments regarding traffic during peak hours and occasional corridor noise, and we appreciate you sharing these details with us. Your special thanks to Chris at reception is sincerely appreciated—we will be sure to share your kind words with him; he will be thrilled to know he made such a positive impression with his warm welcome and professional service. Thank you for choosing Pullman Dubai Downtown and for your high recommendation. We look forward to welcoming you back for another outstanding stay, whether for business or leisure. Warm regards, Pullman Dubai Downtown Team

Dear Mohammad A., Thank you for sharing your feedback. While we appreciate your comments on our location and housekeeping service, we are committed to enhancing our guests' experiences and will take your insights into consideration for future improvements. Goodbye, Pullman Dubai Downtown

Customer review rating 5.0/5

Ahmed E. I. H. Business - Confirmed reviews ALL

Very good experience

Dear Ahmed E. I. H., Thank you for sharing your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Dubai Downtown Team

Customer review rating 4.0/5

Greg F. Couples - Confirmed reviews ALL

Affordable for a 5 star hotel

Dear Greg F., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, gym, and swimming pool during your stay. It is our aim to provide excellent experiences at an affordable rate, and we appreciate your recognition of this. Best regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Michael W. D. Friends - Confirmed reviews ALL

From the time you walk in to the time you leave, everyone was very welcoming.

Dear Michael W. D., Thank you for your wonderful feedback. We are delighted to hear that you felt welcomed throughout your stay. Our team strives to provide exceptional service, and your kind words are truly appreciated. Goodbye and best regards, Pullman Dubai Downtown

Customer review rating 5.0/5

Ahmed A. Solo - Confirmed reviews ALL

This was my first stay at Pullman Dubai Downtown, and it was a very good choice. I stayed here because I was attending a training nearby, and the location was extremely convenient. The hotel is beautiful, the room was clean and comfortable, and the area around the hotel is excellent, with many restaurants, cafés, shops, and places to walk nearby. I also really liked that the Dubai Water Canal walkway is directly behind the hotel, which is great for walking, jogging, scooters, or bicycles. The dining experience was also very good. I enjoyed lunch at The Groove House Downtown Dubai, especially the Indian food, and breakfast at BreadHouse Bistro & Bakery was delicious, with nice décor and good-quality coffee. The underground parking was convenient, and the entrance and exit are wide enough even for larger SUVs. The only small downside is the traffic around Business Bay during peak hours, which is expected in this area. There was also some occasional noise from corridor cleaning and light outside noise, but nothing that affected my overall stay. Special thanks to Chris at reception for his warm welcome, professionalism, and excellent service. Overall, I had a very pleasant stay and would recommend this hotel, especially for business trips or anyone who wants a central Dubai location.

Dear Mr. A., Thank you for your wonderful 100/100 rating and for taking the time to share such a detailed and thoughtful review of your first stay with us. We are absolutely delighted to hear that you had a very comfortable and enjoyable stay and that our location was convenient for your training nearby. It is wonderful to know that you appreciated our beautiful hotel, clean and comfortable room, and the excellent surrounding area, including the Dubai Water Canal walkway directly behind the hotel—perfect for walking, jogging, and cycling. We are also pleased that you enjoyed your dining experiences at The Groove House Downtown Dubai and BreadHouse Bistro & Bakery, and that the underground parking was convenient and stress-free. We have noted your comments regarding traffic during peak hours and occasional corridor noise, and we appreciate you sharing these details with us. Your special thanks to Chris at reception is sincerely appreciated—we will be sure to share your kind words with him; he will be thrilled to know he made such a positive impression with his warm welcome and professional service. Thank you for choosing Pullman Dubai Downtown and for your high recommendation. We look forward to welcoming you back for another outstanding stay, whether for business or leisure. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Harrison A. Couples - Confirmed reviews ALL

Everyone was super friendly, pool area is excellent, breakfast bar is amazing

Dear Harrison A., Thank you for your kind words regarding our location, service, and amenities. We are delighted to hear that you enjoyed your stay with us and appreciated the friendly atmosphere, pool area, and breakfast offerings. It was our pleasure to host you. Best regards, Pullman Dubai Downtown

Customer review rating 4.5/5

Leanne M. Couples - Confirmed reviews ALL

After an initial upset when we had an unsatisfactory transfer from the airport the service from the concierge and front desk staff couldn’t be faulted. Excellent customer service carried over to the dining room staff as well on both our visits to the Pullman. We would happily stay there again.

Dear Ms. M., Thank you for your thoughtful feedback and for sharing your experience with us. While we are sorry to hear about the initial inconvenience with your airport transfer, we are pleased that our Concierge and Front Desk teams were able to provide the attentive service you expected and that you also enjoyed the hospitality from our dining team. We truly appreciate your kind recognition and are delighted to know you would happily stay with us again. We look forward to welcoming you back to Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

James C. Couples - Confirmed reviews ALL

Great short stay, very nice hotel and great staff

Dear Mr. C., Thank you for your lovely feedback and for rating your stay 90/100. We are delighted to hear that you enjoyed your short stay and appreciated our hotel and the service provided by our team. It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Dubai Downtown on your next visit to Dubai. Warm regards, Pullman Dubai Downtown Team

Customer review rating 4.0/5

Amir M. K. Business - Confirmed reviews ALL

Overall, the stay was good, but there are a couple of areas that could be improved. First, there was a noticeable stale smell in the suite, as though the room had been unoccupied for some time or the air conditioning had been switched off for an extended period. The kettle also had visible limescale, which should ideally be checked as part of regular room maintenance. Secondly, I felt the reception team could be warmer and more welcoming. The staff came across as quite cold and not particularly friendly, which affected the overall first impression and guest experience.

Dear Mr. Amir M. K., Thank you for sharing your detailed feedback with us. We sincerely regret the inconvenience you experienced during your stay. Please accept our apologies for falling short of your expectations. Please be informed that a member of our management team has contacted you personally to address your concerns and ensure your feedback is fully heard. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Neeraj G. Families - Confirmed reviews ALL

Relaxing

Dear Mr. G., Thank you for your perfect 100/100 rating and for sharing your positive feedback. We are delighted to hear that you found our location convenient, good value for money, and that your stay was relaxing. We look forward to welcoming you back for another outstanding experience at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

Peter H. Business - Confirmed reviews ALL

Great experience from booking to staying! Hotel matched the description, clean, good location, great rooms and lots of ammenities!

Dear Mr. H., Thank you for your wonderful feedback and for rating your stay 90/100. We are delighted to hear that you had a great experience from booking through to your stay, and that you enjoyed our convenient location, comfortable rooms, cleanliness and the variety of restaurants and amenities nearby. It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Dubai Downtown on your next visit to Dubai. Warm regards, Pullman Dubai Downtown Team

Customer review rating 1.5/5

Ali H. K. Families - Confirmed reviews ALL

Disappointing stay — outdated rooms and poor service and smelly corridors. I made the booking based on photos hoping for a Burj Khalifa view, but after reaching hotel I found out there is no Burj Khalifa view anymore due to surrounding construction. Pullman should remove the Swimming pool pics for all the booking websites. The state of the room was equally disappointing. It was visibly felt neglected, the mirror was scuffed and marked. Service was frustratingly slow and unresponsive. Basic requests were a hassle; we had to call guest services two separate times just to get drinking water delivered to the room. The only positive aspects of the entire stay were the pleasant Dubai Canal view and the quality of the food, which was genuinely good.

Dear Mr. K., Thank you for taking the time to share your detailed feedback with us. We sincerely regret to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience and disappointment this caused. Please be informed that a member of our management team will contact you personally to address your concerns. We hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

Sproule C. Couples - Confirmed reviews ALL

My stay at the pullman was excellent by all staff.

Dear Ms. Sproule, Thank you for your wonderful feedback and for rating your stay 90/100. We are delighted to know that you had an excellent stay and that our team contributed to making your experience enjoyable. Your kind words are greatly appreciated and will be shared with the team. It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Homood B. Couples - Confirmed reviews ALL

I had a wonderful stay at the hotel. Everything was excellent, from the warm welcome at the reception to the housekeeping service and the staff at the restaurant. The service throughout my stay was very good, and all the staff were friendly, helpful, and professional. I truly enjoyed my experience and would highly recommend this hotel to anyone looking for a comfortable and pleasant stay. I will definitely be coming back again! Thank you to the whole team for making my stay so enjoyable.

Dear Mr. B., Thank you for your wonderful feedback and for rating your stay a perfect 100/100. We are delighted to hear that you enjoyed every aspect of your stay, from the warm welcome at reception to our housekeeping and restaurant teams. Your kind words about our friendly, helpful and professional Heartists mean a great deal to us. Thank you for recommending Pullman Dubai Downtown. We are truly looking forward to welcoming you back for another enjoyable stay. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Bolla K. C. Families - Confirmed reviews ALL

Excellent

Dear Bolla K. C., Thank you for your kind words about your experience at our hotel. We are delighted to know that you found your stay comfortable and enjoyable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service. Best wishes, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Peter S. Friends - Confirmed reviews ALL

Great room not too far from town. Friendly and helpful staff.

Dear Mr. S., Thank you for your perfect 100/100 rating and for sharing your positive feedback. We are delighted to hear that you had a comfortable stay and enjoyed your great room, convenient location, and the friendly and helpful service from our staff. We look forward to welcoming you back for another outstanding experience at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 3.5/5

Mohamed F. H. Business - Confirmed reviews ALL

Good and comfortable accommodation but the room service didn't refill the coffee and tea station inside my room !!

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your accommodation good and comfortable during your stay. At the same time, we sincerely apologize for the oversight regarding the coffee and tea station not being refilled in your room. This is certainly not the standard we strive to provide, and we regret the inconvenience this caused. Your feedback has been shared with our Housekeeping team for immediate review and corrective action to ensure this does not happen again. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved and comfortable stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

Lea A. K. Families - Confirmed reviews ALL

The hotel staff were very friendly. The meals in the restaurant were delicious.

Dear Ms. K., Thank you for your excellent 90/100 rating and for sharing your positive feedback. We are delighted to hear that you had a comfortable stay and found our hotel well located. It is also wonderful to know that our staff were very friendly and that you enjoyed the delicious meals at our restaurant. We look forward to welcoming you back for another enjoyable stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

Commisso L. Couples - Confirmed reviews ALL

The room was lovely, and the staff were helpful. We ate in the restaurants in the hotel and the food was delicious.

Dear Mr. L., Thank you for your excellent 90/100 rating and for sharing your positive feedback. We are delighted to hear that you found our hotel great, your room lovely, and our staff helpful. It is also wonderful to know that you enjoyed the delicious food at our restaurants during your stay. We look forward to welcoming you back for another outstanding experience at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Faize A. A. A. Couples - Confirmed reviews ALL

Comfortable stay

Dear Faize A. A. A., Thank you for your positive feedback regarding your recent stay at Pullman Dubai Downtown. We are thrilled to hear that you found our staff friendly and enjoyed the easy check-in process, as well as the cleanliness of our hotel. Your comfort is our priority. Best regards, Pullman Dubai Downtown Team

Other web-users rate our hotel

  • 1,444 reviews 9.4/10 Location
  • 1,812 reviews 8.1/10 Room
  • 3,661 reviews 9.2/10 Service
  • 27 reviews 9.1/10 WiFi
  • 1,083 reviews 8.7/10 Breakfast
  • 816 reviews 7.5/10 Cleanliness

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Dubai Hotels