Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.5/5 3,028 reviews

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Description

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Burj Khalifa views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,028 reviews

Customer review rating 5.0/5

Brahim R. Business - Confirmed reviews ALL

Location, customer experience, staff, cleanness, foods and SPA, top notch ! Next time I’m in Dubai I know where I’ll stay.

Dear Mr. R., Thank you for your perfect 10/10 rating and for sharing such enthusiastic feedback about your four-night stay with us. We are thrilled to hear that you found every aspect of your experience—from our location, customer service, and staff to the cleanliness, food, and SPA—to be top notch. Your kind words are a tremendous encouragement to our entire team. We are honored to be your chosen hotel in Dubai and can't wait to welcome you back for another exceptional stay. Warmest regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

Kavya U. Couples - Confirmed reviews ALL

Staffs Praveen and Anil they both were extremely helpful snd explained everything clearly

Dear Ms. U., Thank you for your excellent 9.0 rating and for sharing your positive feedback. We are delighted to hear that you had a good stay and that Praveen and Anil were extremely helpful, explaining everything clearly to ensure a comfortable experience. We are very proud to have them on our team and will be sure to share your kind words with them. We look forward to welcoming you back to Pullman Dubai Downtown for another wonderful stay in the future. Warmest regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Mathew V. Couples - Confirmed reviews ALL

We stayed from Monday through Friday and it was an enjoyable stay. The location and atmosphere are good. The room was very clean and spacious with all amenities. The front desk staff are very friendly and cheerful. The lady who helped us to check-in on Dec. 1st, was so gracious and helpful. The breakfast at Coquley was good. The staff there was also very helpful and cordial. Wish they had added few more Asian items for the breakfast! The arrangements for the guest to visit the Dubai Mall or the Beach are very helpful. The house keeping is also commendable. Especially the cheerful services of Rakibul and Randy. Also the assistance of Anil and Pravin. Overall, the "Pullman Experience" was unforgettable! Thank you Pullman!

Dear Mathew, Thank you for choosing Pullman Dubai Downtown and for taking the time to share such a thoughtful review of your stay from Monday through Friday. We are delighted to hear that you enjoyed our location, atmosphere, and the cleanliness and comfort of your room. Our front desk team will be thrilled to know they made a positive impact especially the lady who assisted you during your check-in on December 1st. We are equally pleased that you enjoyed your breakfast experience at Coquley. Your suggestion regarding additional Asian items is greatly appreciated and will be shared with our culinary team for consideration. We are also very grateful for your kind words about our housekeeping team. Rakibul, Randy, Anil, and Pravin will be recognized for their cheerful service and dedication to ensuring your comfort. It is wonderful to know that the Pullman experience was unforgettable for you. Thank you once again for your kind appreciation we look forward to welcoming you back for another memorable stay. Warm regards, Pullman Dubai Downtown

Customer review rating 4.5/5

Suzanne L. Families - Confirmed reviews ALL

A great place to stay in Dubai especially your first time. Beautifully clean and maintained expert service throughout the stay. Breakfast was varied with options from around the world. Great location as you can walk to burj khalifa mall and there is a free shuttle to kite beach. Easy To get To old Dubai to experience both sides of Dubai. Only one hiccup was traveling with my brother who became unwell and we asked for another room. As we had paid for a three person room would have like a small discount on the new room. Other than that would definately stay again.

Dear Suzanne, Thank you for choosing Pullman Dubai Downtown and for sharing such a wonderful review. We are delighted to hear that you enjoyed your first stay in Dubai with us, especially our cleanliness, service, breakfast selection, and convenient location near the Burj Khalifa, Dubai Mall, and our shuttle to Kite Beach. We are sorry to hear that your brother became unwell during your stay. While we always aim to provide the best support and flexibility during such situations, we appreciate your feedback regarding the room change and will certainly review this internally to improve our guest experience. It is wonderful to know that, despite this, you would choose to stay with us again. We truly look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Pullman Dubai Downtown

Customer review rating 3.0/5

Mautaz A. Families - Confirmed reviews ALL

The room security deposit of 500 has not yet been refunded

Dear Mr. A., Thank you for sharing your feedback with us. Please be assured that our team will contact you personally to better understand your concerns and address this matter directly. We hope to welcome you back for an improved experience in the future. Warmest regards, Pullman Dubai Downtown Team

Other web-users rate our hotel

  • 1,607 reviews 9.5/10 Location
  • 2,028 reviews 7.9/10 Room
  • 3,840 reviews 9.2/10 Service
  • 28 reviews 9.5/10 WiFi
  • 1,155 reviews 8.9/10 Breakfast
  • 838 reviews 7.7/10 Cleanliness
  • 16 reviews 9.5/10 Beach

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