Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.5/5 2,913 reviews

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Description

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Burj Khalifa views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,913 reviews

Customer review rating 5.0/5

Gary D. G. Couples - Confirmed reviews ALL

We stayed overnight in between flights and were very happy with everything and have booked again on the way back through

Dear Gary D. G., Thank you very much for your wonderful feedback and for rating your stay with us 100/100! We are delighted to hear that you had a comfortable and enjoyable overnight stay with us in between your flights. It is especially rewarding to know that your experience was so positive that you have already chosen to stay with us again on your return journey. We truly appreciate your trust and look forward to welcoming you back to Pullman Dubai Downtown very soon. Warm regards, Pullman Dubai Downtown team

Customer review rating 4.0/5

Asmas A. Families - Confirmed reviews ALL

Staff friendly great space for breakfast

Dear Asmas a., Thank you for your positive feedback regarding the value of your stay, the friendliness of our staff, and the spacious breakfast area. We are delighted to know you had an enjoyable experience with us. Best regards, Pullman Dubai Downtown Team

Customer review rating 2.5/5

Alaa H. Families - Confirmed reviews ALL

Dated furniture and A/C not cooling, dust on some areas Staff are friendly

Customer review rating 4.5/5

Hamid H. Families - Confirmed reviews ALL

My recent stay at the Pullman Dubai Downtown was nothing short of exceptional. From the moment I arrived, the hotel’s modern atmosphere and premium facilities provided the perfect backdrop for a comfortable and productive visit. Its central location and high standards of service make it a standout choice in a city known for luxury.

Dear Hamid H., Thank you for your kind words regarding your recent experience at Pullman Dubai Downtown. We are delighted to hear that our modern atmosphere and premium facilities contributed to a comfortable and productive stay. Our team's commitment to high standards of service is indeed a priority, and we are thrilled that you found our location to be convenient. It is always a pleasure to receive such positive feedback from our valued guests. Best regards, Pullman Dubai Downtown

Customer review rating 3.0/5

Mariia T. Friends - Confirmed reviews ALL

The hotel is very old and in need of renovation. The staff work very slowly, the rooms are outdated, and even the entrance door lock in our room was broken.

Dear Mariia T., Thank you for taking the time to share your feedback following your recent experience with us at Pullman Dubai Downtown. We are truly sorry to read that your stay did not meet your expectations, particularly regarding the condition of the room, the door lock issue, and your arrival and check-in experience. Please accept our sincere apologies for the inconvenience caused. We also regret the delays and the perception of inefficiency during your check-in process, as well as the confusion regarding room availability and pricing. This is certainly not the level of service we aim to provide. Kindly rest assured that we take your comments very seriously. We are currently investigating the points you have raised with the relevant teams, including Front Office and Engineering, in order to understand what happened and to take immediate corrective action where needed. We will also be reviewing this internally to prevent similar situations from occurring in the future. We would appreciate the opportunity to connect with you directly once our review is completed. Thank you once again for your feedback. Warm regards, Pullman Dubai Downtown team

Other web-users rate our hotel

  • 1,538 reviews 9.4/10 Location
  • 1,925 reviews 8.1/10 Room
  • 3,752 reviews 9.2/10 Service
  • 27 reviews 8.9/10 WiFi
  • 1,114 reviews 8.7/10 Breakfast
  • 843 reviews 7.6/10 Cleanliness
  • 18 reviews 9.1/10 Beach

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