Madame, Monsieur R., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, L'équipe Mercure Chartres Est

Dear Guest, Thank you very much for your wonderful review! We are delighted to know that you appreciated the cleanliness and comfort of the hotel, but above all, that our team was able to assist you with kindness and flexibility during this unexpected situation. A special thank you as well for mentioning Alexandre. We will be sure to pass on your kind words to him. We are pleased that he was able to help you modify your booking and make your stay a little more comfortable. The whole team wishes you a speedy recovery and we hope to have the pleasure of welcoming you back under better circumstances! Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you appreciated our convenient location near the motorway, the quiet and convivial atmosphere, and the friendliness of our team. We are especially pleased with your kind words about Alexandre, our night manager. We will be sure to pass on your compliments to him. We are, however, sorry to hear about the difficulty you experienced when making your reservation and the unexpected change to your dates. We understand how frustrating this can be, particularly with a prepaid booking, and we regret the inconvenience caused. We hope to have the pleasure of welcoming you again on your next journey through France. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you for taking the time to share such detailed feedback, and above all, thank you for choosing to stay with us every year for the past five years. We truly value your loyalty and are very sorry that this particular stay left you disappointed. We sincerely apologize for the lack of information regarding the temporary closure of our restaurant and bar. We fully understand how frustrating this must have been after a long day of travelling, especially arriving at around 6pm and having to find an alternative for dinner and drinks. We also regret that the information and assistance provided by our reception team did not meet the level of welcome and service you have come to expect from us. Your comments regarding the reception experience have been taken very seriously and will be shared with our team. Being welcoming, attentive and helpful to our guests is fundamental to the experience we want to provide. We are nevertheless pleased to hear that you continue to appreciate the cleanliness and upkeep of the hotel, as well as the comfort of our accommodation. We are particularly grateful that you have chosen to return to us over the years, and we hope this experience will not change the trust you have placed in our hotel. We would be delighted to welcome you again and to have the opportunity to provide you with the warm and attentive experience you have previously enjoyed with us. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at Mercure Chartres Est. We are delighted to know that you enjoyed your renovated room, the cleanliness of the hotel, and the quality of the welcome provided by our team. Your kind words about our receptionist are especially appreciated, and we will be sure to pass on your compliments to him, even if you couldn't remember his name. We are sorry that the closure of our bar and restaurant on Sunday affected your plans to relax at the hotel. We understand your disappointment and appreciate you sharing this feedback, as it helps us better understand our guests' expectations. Thank you once again for your recommendation and for your positive comments. We hope to have the pleasure of welcoming you back on your next trip to Chartres and provide you with an even better experience. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that you had an excellent stay and that Bulat's warm welcome and kindness made such a positive impression on your experience. We will be sure to pass on your compliments to him, they will mean a great deal. Thank you sincerely for your recommendation. We look forward to welcoming you and your family back for another enjoyable stay. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you had a very comfortable stay and that you enjoyed both our dining facilities and the quality of service provided by our team. Your compliments regarding the kindness, attentiveness, and professionalism of our staff mean a great deal to us, as providing warm hospitality is at the heart of everything we do. We are also pleased to know that the cleanliness of the hotel and the overall quality of your stay fully met your expectations. We will be sure to share your encouraging feedback with all our team members, who will be very proud to hear your kind words. Thank you for choosing our hotel for your stay. We look forward to welcoming you back very soon for another enjoyable experience. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you so much for this wonderful review and for your enthusiastic feedback following your family stay with us. We are truly delighted to read that from the booking stage through to your dining experience, our team helped make your visit so memorable. Your kind words about Matthew will certainly be shared with him, he will be thrilled to know his passion for food, wine and hospitality made such an impression. We are equally pleased that our reception and housekeeping teams contributed to making you feel so welcome and comfortable throughout your stay. The fact that you have already rebooked for later this year is a wonderful compliment to our entire team, and we are very much looking forward to welcoming you again. Regarding your comment about dogs, we would like to confirm that pets are indeed welcome at our hotel. This information is displayed at the hotel entrance as well as during the booking process. We fully understand that some guests may prefer a pet-free environment, and we sincerely appreciate your feedback on this matter. As for the breakfast cereals, our selection is carefully chosen to reflect the standards and identity of a 4 star hotel experience, with a focus on quality and balanced products. Nevertheless, we truly value your suggestion and always remain attentive to guest feedback when evolving our offerings. Thank you once again for your trust and recommendation. We look forward to welcoming you back very soon. Warm regards, The Mercure Chartres Est Hotel Team

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to read that you appreciated our newly refurbished hotel, the comfort of the rooms, the cleanliness, and especially the kindness and helpfulness of our team. However, we sincerely regret the disappointment you experienced regarding the restaurant closure during your stay. We understand your frustration, particularly after having been informed at the time of booking that dining service would be available. Please accept our apologies for this inconvenience. We are also very sorry to hear your remarks concerning the accessible shower facilities. Your feedback is extremely important to us, and we fully understand your reaction regarding the absence of a shower seat in the accessible rooms. Please be assured that your comments have been shared with management for careful consideration as we continue improving our facilities and services. We truly appreciate your loyalty and hope we may have the opportunity to restore your confidence during a future stay. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you very much for your lovely review and for choosing to stay with us. We are delighted to read that you enjoyed both your meal and your night’s stay, and that you found your room clean, comfortable, and well appointed. It is especially rewarding to know that our team, cleanliness, and overall comfort contributed positively to your experience. We are sorry to hear about the inconvenience with the shower soap dispenser and thank you for bringing it to our attention. Please rest assured that our maintenance team has been informed so this can be checked and corrected promptly. We hope to have the pleasure of welcoming you back again very soon for another comfortable and enjoyable stay. Kind regards, Mercure Chartres Est Team

Dear Guest, Thank you very much for your wonderful feedback following your stay with us. We are truly delighted to read that you had such a positive experience and that you particularly appreciated the comfort of the hotel, the safety of our parking, and the warm welcome from our reception team. Your kind words about our staff, both at reception and in the restaurant, mean a lot to us and will be shared with the entire team. We are also pleased that you enjoyed your dinner and had a relaxing night’s sleep, followed by a satisfying breakfast. However, we regret that some items at breakfast were not at the expected temperature or sufficiently replenished when you arrived. Please rest assured that your comment has been shared with our team to ensure better consistency in the future. It is a real pleasure to know that you would highly recommend our hotel, and we sincerely thank you for your trust. We very much look forward to welcoming you again for another excellent stay. Kind regards, The Hotel Team

Dear Guest, Thank you for sharing your detailed feedback following your recent stay with us. We’re delighted to read that you enjoyed the comfort of your bed, the in-room tea and coffee facilities, and especially the convenience of our Tesla superchargers. We also appreciate your constructive comments. We’re sorry to hear that the restaurant was closed during your stay; we understand how disappointing that can be, particularly on a Saturday evening. Your remarks regarding the room layout have been carefully noted and will be shared with our team for review. Regarding the WiFi, thank you for highlighting the connection speed. We recognize how important reliable internet is, and we are currently looking into ways to improve this aspect of our service. It’s encouraging to know that despite these points, you rated your overall experience highly and would recommend us. Your feedback is invaluable in helping us enhance the guest experience. We hope to have the pleasure of welcoming you back again soon. Warm regards, Mercure Chartres Est Team

Dear Guest, Thank you very much for your excellent feedback and outstanding rating! We are delighted that you enjoyed the hotel’s location, the comfort of your room, and the quality of the facilities. Your satisfaction with the welcome and the professionalism of our team is especially rewarding for us. A special thank you for mentioning Bulat; your kind words will be shared with him with great pleasure. We are very pleased that he was able to assist you efficiently by locating your Kindle and arranging for its delivery back to the United Kingdom. We look forward to welcoming you again very soon. Kind regards, The Mercure Chartres Est team

Dear Guest, Thank you very much for taking the time to share such a wonderful review following your stay with us. We are delighted to read that you had a comfortable, relaxing and welcoming experience. It is especially rewarding to know that Alexandre gave you such a warm welcome after your long drive and that you were able to unwind in our restaurant with a leisurely drink before enjoying your meal. Your kind words about the friendliness and attentiveness of our entire team truly mean a lot to us. Providing a warm atmosphere where our guests can relax and feel well cared for is exactly what we strive for every day, and your feedback is a great encouragement for the whole team. Thank you also for your excellent scores across all aspects of your stay and for recommending us. We hope to have the pleasure of welcoming you back again very soon. Kind regards, The Mercure Chartres Est Team

Dear Madam, Thank you very much for your loyalty and for the trust you place in us each time you stay with us. It is always a pleasure to welcome you. We are delighted that your arrival, the cleanliness, the Wi-Fi, and the service provided by our evening receptionist met your expectations. We have also taken careful note of your comments regarding the lack of wall hooks in the room, the presentation of certain breakfast items, and the value for money. Your feedback is truly valuable and helps us to continuously improve. We look forward to welcoming you again very soon for another stay. Kind regards, The Team at Mercure Chartres Est

Dear Guest, Thank you very much for sharing your excellent feedback following your stay with us. We are delighted to know that your professional visit met all of your expectations, from the reservation process to your departure. Your high ratings regarding the welcome, accommodation, cleanliness, breakfast selection, Wi-Fi, and the quality of service provided by our team are truly appreciated and serve as a great motivation for all our staff. We are also honored by your recommendation and hope to have the pleasure of welcoming you again very soon, whether for business or leisure. Kind regards, The Mercure Chartres Est Team