Mercure Chartres Est

Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that you had an excellent stay and that Bulat's warm welcome and kindness made such a positive impression on your experience. We will be sure to pass on your compliments to him, they will mean a great deal. Thank you sincerely for your recommendation. We look forward to welcoming you and your family back for another enjoyable stay. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you had a very comfortable stay and that you enjoyed both our dining facilities and the quality of service provided by our team. Your compliments regarding the kindness, attentiveness, and professionalism of our staff mean a great deal to us, as providing warm hospitality is at the heart of everything we do. We are also pleased to know that the cleanliness of the hotel and the overall quality of your stay fully met your expectations. We will be sure to share your encouraging feedback with all our team members, who will be very proud to hear your kind words. Thank you for choosing our hotel for your stay. We look forward to welcoming you back very soon for another enjoyable experience. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you so much for this wonderful review and for your enthusiastic feedback following your family stay with us. We are truly delighted to read that from the booking stage through to your dining experience, our team helped make your visit so memorable. Your kind words about Matthew will certainly be shared with him, he will be thrilled to know his passion for food, wine and hospitality made such an impression. We are equally pleased that our reception and housekeeping teams contributed to making you feel so welcome and comfortable throughout your stay. The fact that you have already rebooked for later this year is a wonderful compliment to our entire team, and we are very much looking forward to welcoming you again. Regarding your comment about dogs, we would like to confirm that pets are indeed welcome at our hotel. This information is displayed at the hotel entrance as well as during the booking process. We fully understand that some guests may prefer a pet-free environment, and we sincerely appreciate your feedback on this matter. As for the breakfast cereals, our selection is carefully chosen to reflect the standards and identity of a 4 star hotel experience, with a focus on quality and balanced products. Nevertheless, we truly value your suggestion and always remain attentive to guest feedback when evolving our offerings. Thank you once again for your trust and recommendation. We look forward to welcoming you back very soon. Warm regards, The Mercure Chartres Est Hotel Team

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to read that you appreciated our newly refurbished hotel, the comfort of the rooms, the cleanliness, and especially the kindness and helpfulness of our team. However, we sincerely regret the disappointment you experienced regarding the restaurant closure during your stay. We understand your frustration, particularly after having been informed at the time of booking that dining service would be available. Please accept our apologies for this inconvenience. We are also very sorry to hear your remarks concerning the accessible shower facilities. Your feedback is extremely important to us, and we fully understand your reaction regarding the absence of a shower seat in the accessible rooms. Please be assured that your comments have been shared with management for careful consideration as we continue improving our facilities and services. We truly appreciate your loyalty and hope we may have the opportunity to restore your confidence during a future stay. Kind regards, The Mercure Chartres Est Team

Dear Guest, Thank you very much for your lovely review and for choosing to stay with us. We are delighted to read that you enjoyed both your meal and your night’s stay, and that you found your room clean, comfortable, and well appointed. It is especially rewarding to know that our team, cleanliness, and overall comfort contributed positively to your experience. We are sorry to hear about the inconvenience with the shower soap dispenser and thank you for bringing it to our attention. Please rest assured that our maintenance team has been informed so this can be checked and corrected promptly. We hope to have the pleasure of welcoming you back again very soon for another comfortable and enjoyable stay. Kind regards, Mercure Chartres Est Team