ibis Chartres West Lucé Hotel 3 stars

Very comfortable, dog-friendly and good food.

We were welcomed warmly and were given a lovely room on the ground floor to accommodate us and our two dogs. Although the restaurant was closed we were told of a local restaurant nearby if we wanted to eat. It was very warm in the room and we could not control the temperature only the fan, this was our only gripe.

We visit frequently and our stay was as good as usual. Efficient and friendly staff with good choices for dinner. Nice to be greeted by some familiar faces among the new ones. Pleased to see some return towards individual paper dinner menus rather than solely on blackboards and we would prefer that to be greater. Very suitable for our stopover half way between our French and English destinations.

Staff on reception were very welcoming and the waiting staff in the restaurant were very helpful when choosing a meal.

We booked the hotel because it had a restaurant and secure parking. When we arrived on Saturday night 4 January, we were told the restaurant was closed. This was not mentioned when we booked a room for one night. Our main reason for booking this hotel is because they have a restaurant with a variety of good menus. We were told we could find a restaurant in town which meant driving into the centre of town and trying to find somewhere to park with a car full of our belongings. In the end we found a Buffalo Grill out of town where we could at least see the car whilst dining. This place was full of families with loads of screaming kids. Not a pleasant experience. The rest of the hotel was ok but no lift. The breakfast in the morning exceeded our expectations. I would only stay at this hotel again if the restaurant was open. Joe and Lesley

After using this hotel for the last 8 years we are considering not using this again. We use this as an overnight stay and book online with a meal offer. However upon arrival the restaurant was closed so had to check in and then find somewhere to eat. The person on reception was unable to credit our account so we will need to check that the refund has taken place. Gluten free breakfast pre ordered but the items were frozen and then microwaved but far too much as the bread and cakes were like rock so these had to go back to the kitchen and they had no other food available again we need a refund d on this too. Very disappointing and now looking for a new overnight stay

Room smelled as if somebody had been smoking in it.

Excellent welcome for us and the cat. It was disappointing to find that the restaurant was closed -when we stayed on the same date in 2018 we had received an email warning us that the restaurant would be closed but we did not receive a similar email this time. The person on reception did direct us to a restaurant in the commercial centre so we were able to get a meal. Breakfast was copious, with fresh, warm croissants.

We find the location excellent for travelling north and south of France. This time the bill was accurate. Last time I was overcharged and it took ages and a lot of fuss to get money back. We slept well and were just disappointed the restaurant was closed.

The hotel provided us with all we needed for our overnight stay.

A great ‘half-way’ break as ever. Friendly staff. Clean, warm, comfortable room, good food. Particularly happy having left my handbag on my chair in the dining room, receiving a knock on my door and there was a restaurant worker with my bag. Thank you so much!!

We chose this hotel because of its location just off the Chartres ring road. However, it was quite difficult to find as it is several turns off the main road. Once found, it has a large car park and trolleys to carry luggage. It does not have a lift so if you have a lot to carry ask for a ground floor room. Rooms are standard Ibis and quite small. Dinner in the restaurant tasted good but we found our chicken portions to be small. Service was variable. One of the waiters was great while the other tried to do as little as possible.

We stayed for one night on one of our regular trips between England and France. We travel with our dog and cat and the ground floor room is very convenient for them and we appreciate the secure grounds. Breakfast was much the same as usual but there was a new item, a homemade cake which looked good. It would be nice if there was a little more variety but nevertheless the continental breakfast provides a good start to the day. Dinner was good, particularly the salads, although the waiter initially overlooked our wine and water until reminded. We preferred the individual menu cards which used to be provided, rather than the menus on the blackboards as at present so it would be good if the previous system could be reinstated. The room was to the normal standard for this hotel at a very reasonable price at this time of year on a Sunday. We have already booked our next visit!

warm, comfortable, quiet, clean, friendly, good food

There seems to be a change of staff. The new ones seem ok but not as friendly. Restaurant menu is expensive for a main meal, basic 3 course only one choice.