ibis Chartres West Lucé 3 stars

Customer review rating (ALL Rating) 4.1/5 541 reviews

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ibis Chartres West Lucé - Image 1
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2 Impasse du Périgord, Route Nationale 23, Carrefour de l' Europe, 28110 LUCE, France

Description

Hotel extras

  • New: 6 electric vehicle charging stations, private, secure and free parking

  • For families - Adjoining or family rooms -

  • Relaxation areas: bar, restaurant and terrace, gym, board games

  • 2 seminar or reception rooms, 75 m² for up to 60 people

  • Certified ALLSAFE for your peace of mind

Our accommodation(s)

Hotel location

ibis Chartres West Lucé

2 Impasse du Périgord, Route Nationale 23, Carrefour de l' Europe
28110 LUCE
France

GPS:48.43697, 1.448846

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFE VIN AND CIE

Our bistro French restaurant is open every day for dinner in the dining room or on the terrace, and the chef has numerous house specials. Gourmets and bon viveurs are sure to find something delightful.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  541 reviews

Customer review rating 4.0/5

John D. Friends - Confirmed reviews ALL

The accomodation was fine but the restaurant was closed due to renovation. We had not been advised of this either at the time of booking or subsequently.

Dear Traveler, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient. However, we regret that you were not informed about the restaurant’s closure. We appreciate your understanding and will take your comments into consideration. We hope to have the opportunity to welcome you again to our hotel, and that the restaurant will be open this time and, above all, will meet your expectations. Kind regards, The team at Ibis Chartres Ouest Lucé

Customer review rating 2.5/5

Lorne M. Couples - Confirmed reviews ALL

OK, but hotel was in the process of being renovated.

Dear customer, Thank you for your feedback. We are sorry to hear that the renovation work in our hotel affected your experience. These renovations are intended to improve the quality of the services we offer our guests, as your satisfaction is our top priority. We hope to have the pleasure of welcoming you again once the renovations are completed, in fully redecorated and newly refurbished rooms. Please do not hesitate to come back if you have the opportunity. As the renovation work will be completed in June, our team will do its utmost to ensure that your stay is as pleasant as possible. Best regards, Ibis Chartres Ouest Lucé

Customer review rating 2.5/5

Clive D. Couples - Confirmed reviews ALL

Usually it is a satisfactory stay for one night. But this time only one towel for two people and the soap dispenser in the shower was empty. Also the pillows were not comfortable.

Customer review rating 3.0/5

Stephen L. Couples - Confirmed reviews ALL

The Accor app doesn't give any indication of the extensive renovation works taking place.

Dear Guest Thank you for taking the time to share your feedback. We are pleased that you appreciated the welcome from our team as well as the check-in and check-out experience. Regarding the renovation works, this information was indicated on our website, but we understand it may not have been clearly visible via the Accor app. We apologize for any inconvenience this may have caused. Thank you again for your feedback Kind regards, The front office

Customer review rating 1.0/5

Andrew H. Couples - Confirmed reviews ALL

We use Accor Hotels regularly and have done so for many years with us staying in the group’s hotels over 100 times. We chose this hotel which was more expensive than others because on the website it stated there was a bar and restaurant with enticing photos. When we arrived the restaurant and bar were closed as the hotel is mid renovation. We did eat in the converted conference room with tables set up there pretending to be a restaurant - but the service was appalling although the staff polite. Clearly the check in staff double up working in the converted restaurant as the main restaurant and bar are closed. We had to ask for a knife and fork so my wife could eat her meal and placing our food order took a ridiculous length of time as no one took our order for ages. Our bedroom was tired and without doubt this was the worst Accor Hotel we have stayed in. If a hotel is mid renovation with facilities closed - this should be detailed on the website so customers have the choice as to whether they wish to stay or not. By pretending to offer facilities which are not available is not just an mis-description but a deliberate decision to get bookings knowing full well that the hotel can’t deliver. Extremely disappointed - not with the staff who tried their best but with the management who clearly have decided to operate such a policy obtaining money from customers knowing full well they couldn’t deliver what was promised.

Dear Guest, Thank you for taking the time to share your feedback and for your loyalty to Accor hotels over the years. We are sorry to read that your experience did not meet your expectations. As you mentioned, our hotel is currently undergoing renovation works in order to improve our facilities. During this period, some services such as the restaurant and bar have been temporarily relocated, which may affect the usual experience. We also regret that the service during your dinner did not meet the standards you expected, despite the efforts and friendliness of our team. Your comments have been shared with the management team so we can continue improving during this transition period. Thank you again for your feedback. Kind regards, The front office

Other web-users rate our hotel

  • 133 reviews 8.7/10 Location
  • 346 reviews 5.1/10 Room
  • 335 reviews 8.9/10 Service
  • 166 reviews 4.2/10 Food
  • 159 reviews 7.4/10 Breakfast
  • 141 reviews 3.5/10 Cleanliness
  • 91 reviews 4.2/10 Vibe
  • 87 reviews 3.3/10 Amenities

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