Mercure Chartres Centre Cathédrale Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,386 reviews

Mercure Chartres Centre Cathédrale Hotel - Image 1
Mercure Chartres Centre Cathédrale Hotel - Image 2
Mercure Chartres Centre Cathédrale Hotel - Image 3
Mercure Chartres Centre Cathédrale Hotel - Image 4

Description

Hotel extras

  • In the city center, 8 minutes walk from the cathedral

  • Fitness center + TV channels BeIN Sports

  • Family Rooms

  • Coeur de Ville paid public parking 150m from hotel. Drop-off area at hotel.

Our accommodation(s)

Hotel location

Mercure Chartres Centre Cathédrale Hotel

3 rue du General Koenig
28000 CHARTRES
France

GPS:48.445133, 1.483168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Meetings & Events

Non contractual photo

Number of Meeting Room
4
Surface of the largest room
62  /  667 sq ft
Maximum seats capacity
50
Maximum capacity for banquets
0
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,386 reviews

TripAdvisor Rating  4.1/5  803 reviews

Customer review rating 3.0/5

Mary Q. Business - Confirmed reviews ALL

Good location, very friendly staff. Rooms are basic and in need of modernising. Breakfast and facilities are basic overall.

Dear madam, Thank you for your feedback and for highlighting our convenient location and the friendliness of our team, which we truly appreciate. We would also like to inform you that, although the rooms were renovated in 2023, we are already planning further refurbishment works in 2026 to continue improving comfort and modernising our accommodations. Your comments regarding breakfast and facilities have been noted, and they help us identify areas where we can enhance the guest experience. Do not hesitate to tell us what's missing for you in the breakfast buffet. We hope to have the pleasure of welcoming you again in the future to show you these improvements. Best regards, Capucine - Front office manager

Customer review rating 2.5/5

Joseph W. Business - Confirmed reviews ALL

Good communal areas and level of cleanliness. Staff were friendly. The air conditioning was not working, even the staff could not resolve the issue. The bathroom door banged every time when closing. Quite often you could hear other guests in their rooms. Breakfast was basic.

Dear sir, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the cleanliness of our communal areas and the friendliness of our staff. Following your comment, we checked the heating system in your room and confirmed that it was functioning correctly. Nevertheless, our team offered you a portable heater and additional blankets to ensure your comfort in case you still felt cold. We have carefully noted your remarks regarding the bathroom door, sound insulation, and breakfast. These points have been shared with the relevant teams as part of our ongoing efforts to improve our services and facilities. Best regards, Capucine - Front office manager

Customer review rating 5.0/5

Paul M. Families - Confirmed reviews ALL

1 night stopover driving to Carcassonne. Comfortable hotel and well located

Dear sir, Thank you for your nice review. Best regards, Capucine - Front office manager

Customer review rating 5.0/5

Tiffanny C. Business - Confirmed reviews ALL

Thank you for being so welcoming to me for the week stay. It truly felt like home away from home.

Dear madam, Thank you for your kind words. We are delighted to hear that you felt at home during your stay with us. It is our goal to provide a welcoming atmosphere for all our guests. Goodbye and best wishes, Capucine - Front office manager Hôtel Mercure Chartres Centre Cathédrale

Customer review rating 3.5/5

Nadine N. Business - Confirmed reviews ALL

Overall my stay was good. Rooms comfortable, however the bath is very high, it was difficult to get in and out of without the fear of slipping over.

Dear madam, Thank you for your feedback regarding your recent stay. I appreciate your comments about the room comfort. We understand your concern regarding the height of the bathtub. Please note that our bathtubs meet the standard height requirements, but we completely understand your remark. For your comfort and safety, we can provide bath mats upon request at any time. Please feel free to let us know during your next stay Best regards, Capucine - Front office manager Hôtel Mercure Chartres Centre Cathédrale

In partnership with TripAdvisor

Other web-users rate our hotel

  • 520 reviews 8.7/10 Location
  • 603 reviews 7.6/10 Room
  • 694 reviews 9.5/10 Service
  • 11 reviews 7.3/10 WiFi
  • 356 reviews 7.9/10 Breakfast
  • 215 reviews 7.6/10 Cleanliness
  • 81 reviews 4.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Chartres