Mercure Chartres Centre Cathédrale Hotel 4 stars

The position of the hotel is good, but the fabric of the facility is tired and needs updating , there was no bar and the restaurant was closed.

had a great Couple of nights for a short stay in Chartres - hotel is in a good location, the staff on reception were particularly welcoming and helpful, the room was clean and breakfast good

We checked in at 3 and our room smelled of sewer. We asked to swap rooms and desk said they were full. They wanted us to wait for someone to check room. We waited 31”. They was to spray room with perfume which would have not covered smell. They were not helpful. Did not even try to find us another hotel.

Apart from paying for parking pleasant

The Location was good. The Service was bad. At the check in we got a room to the back. the room was dirty and smelly. After complaining we got a better room to the front. We got a voucher for a drink but there was no Restaurant. Breakfast very simple as usual in France.

We had a one night stay at the Mercure in Chartres. It was very confortable. The only problem was finding parking and more guidance with that would have been very helpful.

Satisfied

We moved to the Mercure from another hotel, and it was so nice to be in a comfortable air- conditioned room. We had a glorious view of the cathedral and could enjoy the son et lumiere show later in the evening.

Helpful and polite and friendly staff, good facilities and well appointed rooms. Located very close to secure underground parking and near the cathedral. Breakfast is available early in the morning so an early departure is not a problem. A good place to stay on a trip through France, we have been there half a dozen times and it has always been a good experience.

Reasonably spacious, clean, and comfortable room. Good bathroom with spacious shower and good water pressure. Convenient location to train station and sights.

Comfortable hotel with great service as always in mercure-hotels, moreover we had a fantastic view just on the cathedral and Chartres-lumières show.

Bathrooms without doors? In a four-star hotel?? Are you mad??? This was by far the most disappointing hotel during our stay in the Loire Valley. When I made the booking it was not specified anywhere that bathrooms would not have doors and even though the toilet was located in a separate tiny rooms with a door, the bathroom and the bedroom where not separated. This would not be acceptable anywhere in my Country, especially for a room in a four star hotel, for which I paid over a hundred euros. Also, I requested a room with a view of the Cathedral, if possible, at the time of the booking. Nobody reply to my request. Only when I checked in and saw the room did I realise that not only did we not have a view of the cathedral, but we did not have a view at all, as our window, which was locked, and we could not open, as it did hot have a handle, gave on to somebody's wall. Only when I complained at reception was I told that the the type of room that I had booked did not have a view. Had I been told at the time of booking I might have considered choosing a different type of room or booking a different hotel. Therefore I consider this hotel not up to standards, and not worth the money that I paid. I am expecting to be partially reimbursed as this hotel offered a terrible service on the last night of my Holiday and spoiled it all.

Great location. Nice spacious room with toilet separate from the bathroom. Staff pleasant and helpful

For birthday party, we decided to stay at Hotel Mercure at Chartres. Its location is just next to the city center with all restaurants and activities nearby which makes it perfect. The welcoming is as usual at Mercure hotel fantastic experience with nice greetings and great help. Rooms are large and comfortable togetehr with wide choice continental breaskfast including gluten free diet. We definitively recommend this particular Mercure Hotel.

Perfect room, nice and clean, well arranged. Helpful reception. Hotel is on good place. Missing the parking for the hotel.