Mercure Chartres Centre Cathédrale Hotel 4 stars

Customer review rating 4.4/5 2,157 reviews

Mercure Chartres Centre Cathédrale Hotel
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Hotel extras

  • In the city center, a 10-minute walk from the cathedral

  • Fitness room + beIN Sports TV channels

  • Family Rooms

  • Covered public car park nearby

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • PARIS ORLYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Skating rink (Nearby)
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Chartres Centre Cathédrale Hotel

3 rue du General Koenig
28000
chartres
france

Tel: +33237331111

Fax: (+33)2/37331212

Check-in from 15h00

Check out up to 12h00

  • FILIBUS :  1 à 9 LES EPARS

  • By plane

    PARIS ORLY At 80km / 49.71 miles - Shuttle paying

  • By train

    CHARTRES At 0.2km / 0.12 miles

GPS :48.445133, 1.483168

Our accommodations

Try our new Standard, Superior, and Privilege Rooms, all decorated in a very modern style.

Comfort Room with 1 large bed

Accessible room
  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior Room with 1 large bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior Family

  • Max. number of persons: 4
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Privilege Family Room

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

LOUNGE

Non contractual photo

Lounge bar with light bite menu. Enjoy our patio on fine days.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Chartres Centre Cathédrale Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,157 reviews

tripadvisor

TripAdvisor Rating 4.0/5

691 reviews

There but not there

TripAdvisor rating 4.0/5

768gsyrose22 15/03/2020 TripAdvisor review

I selected because of location. I didn’t get a chance to even see my room because I slipped and fell getting off plane and broke 3 bones in my left ankle. Had surgery Monday evening late and was in hospital til I left this past Friday morning. My luggage was delivered to me at hospital. The hotel staff was very concerned and I had asked for an ice bag and received it promptly.

Good stay

Customer review rating 4.4/5

Anonymous Business - 05/03/2020 Confirmed reviews ALL

As for previous stays, this stay was comfortable and the rooms a high standard. I noticed that the soap in the bathroom had changed. The change made was positive in my opinion as I found the new product better than the previous product.

Well placed

Customer review rating 4.4/5

Nbu Business - 29/01/2020 Confirmed reviews ALL

Well placed , freindly service

Dear NICHOLAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect spot for our Cathedral visit

Customer review rating 4.4/5

Ej Couples - 20/01/2020 Confirmed reviews ALL

Pleasantly surprised after all the small little dark rooms I have been accustomed to. We'll lit, very clean, large bed- and bathroom.

Dear EARL J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Short Stay in Chartres

Customer review rating 4.4/5

S. P. Couples - 29/12/2019 Confirmed reviews ALL

We stayed overnight in Chartres on route to our house in Marseillette. The hotel staff were polite and welcoming, our room was well equipped, comfortable and nicely decorated. The hotel is superbly located in the centre of town with a secure underground public car park nearby. It was our first brief visit to Chartres, but we will certainly return to the city and this hotel.

Dear P. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stop

Customer review rating 4.4/5

David Couples - 24/12/2019 Confirmed reviews ALL

Excellent room and breakfast. Would have liked clear info explaining the need to stop briefly by the entrance in order to offload luggage and a clear printed diagram showing the entrance to the nearby underground, public parking.

Dear DAVID M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Super and super that à was upgrade

TripAdvisor rating 4.0/5

thtremmery Business - 08/12/2019 TripAdvisor review

Super NICE room and super bed. À pleasure to come back Nice bathroom and silence. Thanks for the upgrade. Very friendly people at the reception. I receive a super glass of wine. Super hotel a come back. Price can be better.

Dear customer, Thank you to staying with us. Hope to see you again very soon. Best regards, The reception

Grea position - tired hotel

Customer review rating 4.4/5

A. S. Couples - 15/10/2019 Confirmed reviews ALL

The position of the hotel is good, but the fabric of the facility is tired and needs updating , there was no bar and the restaurant was closed.

Dear S. A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. But for a future stay, you have to know that we have a bar but no restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Welcoming and helpful staff, great location

Customer review rating 4.4/5

Sue Couples - 29/09/2019 Confirmed reviews ALL

had a great Couple of nights for a short stay in Chartres - hotel is in a good location, the staff on reception were particularly welcoming and helpful, the room was clean and breakfast good

Dear SUE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room smelled of sewer. Had to leave hotel.

Customer review rating 4.4/5

Mitch H. Couples - 23/09/2019 Confirmed reviews ALL

We checked in at 3 and our room smelled of sewer. We asked to swap rooms and desk said they were full. They wanted us to wait for someone to check room. We waited 31”. They was to spray room with perfume which would have not covered smell. They were not helpful. Did not even try to find us another hotel.

Dear MITCHELL H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

As expected

Customer review rating 4.4/5

Michael R. Couples - 18/09/2019 Confirmed reviews ALL

Apart from paying for parking pleasant

Dear MICHAEL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My stay in Mercure Chartes

Customer review rating 4.4/5

Gerhard Business - 15/09/2019 Confirmed reviews ALL

The Location was good. The Service was bad. At the check in we got a room to the back. the room was dirty and smelly. After complaining we got a better room to the front. We got a voucher for a drink but there was no Restaurant. Breakfast very simple as usual in France.

Dear GERHARD A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Very comfortable hotel

Customer review rating 4.4/5

Ken B. Couples - 03/09/2019 Confirmed reviews ALL

We had a one night stay at the Mercure in Chartres. It was very confortable. The only problem was finding parking and more guidance with that would have been very helpful.

Dear KENNETH B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.4/5

S. Solo - 01/09/2019 Confirmed reviews ALL

Satisfied

Dear MEHRSHAD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice stay in Chartres

Customer review rating 4.4/5

James Couples - 29/08/2019 Confirmed reviews ALL

We moved to the Mercure from another hotel, and it was so nice to be in a comfortable air- conditioned room. We had a glorious view of the cathedral and could enjoy the son et lumiere show later in the evening.

Dear JAMES M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and pleasant hotel, ideally located in centre of Chartres

Customer review rating 4.4/5

Peter H. Couples - 28/08/2019 Confirmed reviews ALL

Helpful and polite and friendly staff, good facilities and well appointed rooms. Located very close to secure underground parking and near the cathedral. Breakfast is available early in the morning so an early departure is not a problem. A good place to stay on a trip through France, we have been there half a dozen times and it has always been a good experience.

Dear PETER H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable, clean, convenient

Customer review rating 4.4/5

Anonymous Couples - 27/08/2019 Confirmed reviews ALL

Reasonably spacious, clean, and comfortable room. Good bathroom with spacious shower and good water pressure. Convenient location to train station and sights.

Dear GRETA I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience

Customer review rating 4.4/5

Victoriya Families - 20/08/2019 Confirmed reviews ALL

Comfortable hotel with great service as always in mercure-hotels, moreover we had a fantastic view just on the cathedral and Chartres-lumières show.

Dear VICTORIYA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A most disappointing hotel, definitely not up to mercure hotel standards

TripAdvisor rating 4.0/5

magiu1965 Couples - 18/08/2019 TripAdvisor review

Bathrooms without doors? In a four-star hotel?? Are you mad??? This was by far the most disappointing hotel during our stay in the Loire Valley. When I made the booking it was not specified anywhere that bathrooms would not have doors and even though the toilet was located in a separate tiny rooms with a door, the bathroom and the bedroom where not separated. This would not be acceptable anywhere in my Country, especially for a room in a four star hotel, for which I paid over a hundred euros. Also, I requested a room with a view of the Cathedral, if possible, at the time of the booking. Nobody reply to my request. Only when I checked in and saw the room did I realise that not only did we not have a view of the cathedral, but we did not have a view at all, as our window, which was locked, and we could not open, as it did hot have a handle, gave on to somebody's wall. Only when I complained at reception was I told that the the type of room that I had booked did not have a view. Had I been told at the time of booking I might have considered choosing a different type of room or booking a different hotel. Therefore I consider this hotel not up to standards, and not worth the money that I paid. I am expecting to be partially reimbursed as this hotel offered a terrible service on the last night of my Holiday and spoiled it all.

Dear Madam, We take into account your remarks. However we want to clarify some points, the bathroom of the room has a sliding door allowing to have privacy in the bathroom. Then, as we were able to tell you on your arrival, the rooms with a view of the Cathedral are the Privileges rooms but it was not what you had booked, so we could not answer your request. In addition, in order to attend our establishment during your stay, it was impossible for us to dislodge you. Finally, to conclude, our hotel respects the specifications of the establishments of the Chain Mercure and the 4 * local standards. Best regards, The reception

Quickest EVER check-in

Customer review rating 4.4/5

Anonymous Couples - 31/07/2019 Confirmed reviews ALL

Great location. Nice spacious room with toilet separate from the bathroom. Staff pleasant and helpful

Dear WALTER K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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