ibis Styles Chartres Hotel 3 stars

We felt we were an encumbrance. The male member of staff on Reception on arrival was almost hostile, making us feel we were being nothing more than a nuisance. He seemed to insist on taking full payment at check in. He was clearly annoyed when he realised we had two dogs ( which we believe we had notified when we booked into the Luce). Also was less than pleased when we asked for rooms on the ground floor after he had checked us in on the second floor and had unapologetically informed us that there was no lift. I am 79 with breathing difficulties, my wife is 73. He declined to provide me with an invoice until I had paid the animal supplement. I decided to do this in the morning when I would not have to deal with this man. The rooms were comfortable although the bathrooms were showing signs of wear. I slept in 003 and was kept awake until very late by noise in the adjacent room In the morning, the lady on duty at reception was not very friendly. I think the only words she spoke to me were “seize euros” when I went to pay the animal supplement. For the record, we had three mugs of tea and four gluten free rolls between us for breakfast. Nothing else was available, for example fruit . We had reminded the Luce hotel when we reserved rooms that we are coeliacs - which they said they were aware from our previous stays. We don’t know whether this was passed on We won’t be staying at the Chartres Styles again- such a contrast from the Luce that we know well and love. Sorry to have to write bad news but I have to speak openly. Bob P.

The hotel was easily found and convenient for access to Chartres centre. The room was very clean and comfortable. The staff were helpful and pleasant and all safety rules were being observed. Our biggest surprise was the excellent selection available for our breakfast and the quality. Good bread is hard to find in France these days and Ibis had 3!!

Check-in OK, but at 6.00pm when we arrived, the first floor corridor was still strewn with cleaning gear and bed/bathroom linen - not inviting. Breakfast offering not inviting and staff not very welcoming.

the room that we stayed in, smelt really bad of smoke not very nice at all i should have said something

Obviously things had changed somewhat with Covid protocols but otherwise our stay was as convenient and pleasant as usual. Breakfast good as ever and we always appreciate the early start.

The room was clean. The staff helpful and very pleasant.

Efficient and friendly staff. Good breakfast. The rooms are starting to look shabby with painted tiles to the shower/WC area that are starting to peel. Requires a makeover for the next season.

This hotel is so convenient on the long journey from south western France. Clean comfortable air conditioned rooms, pleasant efficient staff, and an adequate breakfast. Our favourite stop over

Clean hotel and covid measures respected

The whole of this IBIS Styles does not reflect the "Styles" idea of one step up from the IBIS Budget hotels. Both the interior and exterior areas of the hotel seem tired and run down. In our room, the bathroom tiles had been painted over in a previous makeover, and the paint was peeling off. The sealant round the bottom of the shower basin had black edges (presumably mould.) Even with 4 floors, there was no lift. Outside the paved area is in serious need of weeding.

I gave up with the on-line check in but found the reception check in worked well. The room was clean and pleasant. The hotel had taken every practical step to make our stay safe. I would definitely use again.

Good

We received s good welcome. The hotel is basic and could do with some refurbishment. The room was fine, clean and &9with a large bathroom set up for the disabled - we had asked for ground floor room as we were travelling with a cat in a large dog crate and we didn't know if there was a lift (didn't obviously see one). The hotel is well located on the southern outskirts of Charters, on an industrial estate right by two major roads. But the room was triple glazed and there was absolutely no noise from the traffic. There is no restaurant (a few microwavable meals available) but there is a small bar with a limited choice of drinks. Breakfast was a plentiful buffet.

The second time we have stayed at this hotel. Very friendly and helpful staff and room very comfortable. The only downside was that it no longer has a restaurant for dinner but there were two restaurants within easy walking distance that offered a discount to hotel guests. Breakfast in the hotel is very good.

Stayed here twice in the last 10 days and enjoyed both visits. The hotel is ideally situated at the junction where I turn from Rouen towards Orleans. Quiet hotel, secure car park and plenty of food choices all within a two minute walk if the hotel restaurant is closed (as it was on Sunday evening). Clean room, good shower and nice food in the restaurant. Breakfast was good, excellent coffee/hot drinks machine. My only criticism was that the egg boiler was not switched on prior to breakfast service so, on both occasions I had to turn it on and wait 15 minutes or so for it to heat up.