ibis Styles Kuala Lumpur Bukit Bintang 3 stars

Customer review rating (ALL Rating) 4.3/5 383 reviews

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Description

Our accommodation(s)

Hotel location

ibis Styles Kuala Lumpur Bukit Bintang

No 16, Jalan Alor, Bukit Bintang
50200 KUALA LUMPUR
Malaysia

GPS:3.14617, 101.7078

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

ANYTIME DINING

Non contractual photo

Start your day with a burst of flavor at our vibrant breakfast buffet, where local favourites await to kickstart your morning. Sip on unlimited free-flow coffee, tea, and chilled juices as you soak in the fresh, creative ambiance of our restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  383 reviews

Customer review rating 3.0/5

Maycle S. L. Families - Confirmed reviews ALL

Good location but i dont get my gold benefit either room upgrade or breakfast or any other complimentary

Dear Maycle S. L., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location. However, we sincerely regret that your experience did not fully meet expectations, particularly regarding your Gold member benefits. We truly apologize if this was not clearly communicated during your stay, and especially if any entitled benefits were not extended or properly offered. Your feedback has been shared with our Front Office team to reinforce the importance of recognizing and delivering member benefits consistently, as well as ensuring clear communication at check-in. We truly value your loyalty and hope to have the opportunity to welcome you back for a more seamless and rewarding experience in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Customer review rating 4.0/5

Arif M. Couples - Confirmed reviews ALL

The hotel located Right at the heart of jalan Alor and bukit Bintang precints, overall is the pleasant stay, its just the WIFI KEEPS DROPPING OFF / NO INTERNET ACCESS, also the Corridor between the lift until outside the room is filthy & smelly doesnt get clean / vacuum, also the security at the door seems to be busy on their phone all the time (even when he's walking to the backtoom/office), instead of greetings or helping the customers (ie greeting customers & opening the door, etc), will definitely stay when we are back at kuala lumpur.

Dear Arif M., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our prime location in the heart of Jalan Alor and the Bukit Bintang precinct, and that overall you had a pleasant stay. Your kind indication that you would return to stay with us again is truly appreciated. At the same time, we sincerely regret the shortcomings you experienced. Please accept our apologies regarding the inconsistent WiFi connectivity. This is certainly not the standard we aim to deliver, and our technical team is currently reviewing the network stability to ensure a more reliable experience for our guests. We are also concerned to hear about the cleanliness of the corridor area and the unpleasant odor you encountered. Your feedback has been shared with our Housekeeping team for immediate corrective action, including enhanced cleaning and inspection routines. Additionally, we appreciate you highlighting the service attitude at the entrance. This is not reflective of the hospitality standards we uphold. We have addressed this with our Security team to reinforce the importance of guest engagement, attentiveness, and proactive service at all times. Thank you once again for your valuable feedback, which helps us improve. We truly look forward to welcoming you back to Kuala Lumpur and providing you with a much better experience on your next visit. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Customer review rating 0.5/5

V. V. Families - Confirmed reviews ALL

The old man on receptionist on our last night so rude. I call for additional blanket and towel but he scolded at me said NO and we cant get the extra. Maybe if he said with polite its okay for us no need to scold and said that hard looks like dont have hotel manner. From first night the receipcionist hard to pick up the phone we need to going down if need something. The park so hard to find because its behind the hotel and every time we want to out and in need to be help by security

Dear V. Verawati, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the service you received during your stay, particularly your interaction with our receptionist. Please accept our sincere apologies for the manner in which your request was handled. The behavior you described is not reflective of our service standards, and we fully understand how this would have impacted your experience. Courtesy and respect should always be extended to our guests, regardless of the situation. We are also concerned to learn about the difficulty in reaching our Front Desk by phone, as well as the inconvenience you faced with parking access and navigation. Your feedback has been shared with the relevant teams for immediate review and corrective action, including reinforcing service etiquette, improving responsiveness, and ensuring clearer guidance for parking arrangements. Thank you for bringing these matters to our attention. We truly hope to have the opportunity to welcome you back and provide you with a much improved and seamless experience. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Customer review rating 1.5/5

Keat T. T. Business - Confirmed reviews ALL

Got hair.. Bedsheet got blood stains

Dear Keat T. T., Thank you for bringing this matter to our attention. We are truly alarmed and sincerely apologize for the condition of the bedsheet you encountered. Finding hair and stains is completely unacceptable and falls far below our hygiene and cleanliness standards. Please be assured that this is not representative of the experience we strive to provide. Your feedback has been immediately shared with our Housekeeping and Laundry teams for urgent investigation and corrective action, including stricter inspection protocols to ensure such lapses do not recur. We deeply regret the discomfort and disappointment this has caused you. Should you consider staying with us again, we would greatly appreciate the opportunity to restore your confidence and provide you with a much improved experience. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Customer review rating 4.5/5

Billie B. Families - Confirmed reviews ALL

- our request to have all four rooms to be in the same floor was accommodated - breakfast was good, refills were done in a timely manner - rooms were clean and comfortable - love the location, outside the hotel was the Jalan Alor food street where you can find affordable and lots of food choices

Dear Billie B., Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to know that your request to have all rooms on the same floor was successfully arranged, and that you and your group had a comfortable and enjoyable stay. It is also great to hear that you appreciated our breakfast offerings, with timely replenishment, as well as the cleanliness and comfort of the rooms. We’re especially pleased that our location added to your experience, with the vibrant Jalan Alor food street just steps away, offering a wide variety of local delights. Your kind comments truly mean a lot to us, and we look forward to welcoming you and your family or group back again for another memorable stay. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Other web-users rate our hotel

  • 880 reviews 9/10 Location
  • 744 reviews 7.1/10 Room
  • 564 reviews 8.2/10 Service
  • 27 reviews 4.6/10 WiFi
  • 405 reviews 7.3/10 Cleanliness
  • 376 reviews 6.8/10 Comfort
  • 175 reviews 3.6/10 Breakfast
  • 118 reviews 7.5/10 Vibe

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