Dear Jason P. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. Thank you foe letting us know about the safety box and apologies for the inconvenience. Our Engineer team will ensure to check and fix this. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Abdullah A. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Tian W. L., Thank you for sharing your feedback following your stay with us. We are pleased that you appreciated our prime location in Kuala Lumpur. Being situated directly along Jalan Alor does provide excellent access to the city's dining, shopping and entertainment options, although we understand that the surrounding foot traffic and evening activity can also result in a livelier environment at night. We also appreciate your comments regarding the overall value and quality of the hotel. We continuously review our facilities and service standards to ensure that we provide a comfortable and consistent experience for our guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Mark T., Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations. Regarding parking, we understand your frustration. Our hotel has a very limited number of on-site parking spaces, which are available on a first-come, first-served basis. Unfortunately, once these spaces are occupied, guests may need to use alternative parking options nearby. We appreciate that this can be inconvenient, and our team should always be ready to assist guests with information on nearby alternatives. We are also sorry to hear that our breakfast did not meet your expectations, particularly compared with your previous experience at ibis JB Iskandar Puteri. We appreciate the comparison and will share your feedback with our Food & Beverage team as we continue to review our breakfast selection and overall offering. We understand your disappointment and regret that these aspects affected your decision not to return. Thank you for bringing your concerns to our attention, as your feedback helps us identify areas where we can improve. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Nur A. C. N. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Connie F., Thank you for taking the time to share your detailed feedback. We are pleased to hear that our Front Office colleague made you feel welcomed during check-in. However, we sincerely apologise for the shortcomings you experienced with the cleanliness and condition of our bathrooms and dining areas. We are particularly concerned by your comments regarding the visible staining and mould in the room bathroom, as well as the shower flooding during use. This is not the standard of cleanliness and maintenance we expect, and we will be following up with our Housekeeping and Engineering teams to ensure these areas are properly inspected and addressed. We are equally sorry to hear about the condition of the public bathrooms near the kitchen, including the water on the floor. We understand that cleanliness in these areas is especially important and should be maintained throughout the day. Regarding breakfast, we apologise that the selection did not meet your expectations and for the presence of flies in the dining area. We understand why this would have affected your confidence in the breakfast experience and led you to skip breakfast on your second day. Your feedback has been shared with our Food & Beverage team for further review of both hygiene controls and breakfast offerings. Thank you again for bringing these matters to our attention. We sincerely apologise that the condition of our facilities and dining experience fell short of your expectations, and we will use your feedback to reinforce our standards and improve our overall guest experience. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Shaharhilmi I. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Malcolm R. J. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. Apologies for the banging of the doors, we will make sure to speak with our team on this. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Guest,Rohit M. Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for the shortcomings you experienced during your stay. The experience you described is certainly not the standard of comfort and service we aim to provide. I am particularly sorry regarding the room allocation. We understand that receiving a room on the first floor with no view was disappointing, and the missing tea and coffee amenities should have been identified during our room inspection before your arrival. We also sincerely apologise for the leaking toilet and, especially, the inconvenience caused by having to contact Reception each time you wished to adjust the air-conditioning temperature. More importantly, we regret the incident at 3:00 AM when our security team arrived with a ladder and knocked on your door. We fully appreciate how disturbing and uncomfortable this must have been at that hour. This should have been handled in a much more discreet and guest-friendly manner, and we will review the procedure with our team. Your comments regarding breakfast are also well noted. A limited selection and items not being replenished adequately can significantly affect the guest experience, and we will be addressing this with our Food & Beverage team. Please be assured that your feedback has been shared with the relevant department heads for immediate follow-up, particularly regarding room maintenance, guest requests, overnight procedures and breakfast replenishment. Once again, please accept my sincere apologies for the inconvenience and disappointment caused. We truly appreciate your feedback as it allows us to identify areas where we need to improve and ensure a better experience for our guests. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Subham D. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Johan N. B. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear N V. S. K. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Lister A. R. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Ying L. S. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Frederic O., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed our prime location along Jalan Alor, with easy access to Pavilion, Lot 10 and the other major attractions around Bukit Bintang. It is also wonderful to know that our team was helpful and that you found the room well equipped and offering good value for the price. At the same time, please accept our sincere apologies for the shortcomings you encountered. We are particularly concerned to hear about the condition and cleanliness of the common toilets and the overall appearance of the restaurant. These areas are important parts of the guest experience, and your comments have been shared with our relevant teams for immediate attention. We also apologise for the leaking bidet and the other maintenance issues you experienced. While some may appear minor individually, we fully understand that these details collectively affect the comfort and perception of a hotel stay. We will reinforce our maintenance inspections to ensure such issues are identified and addressed more proactively. We truly appreciate your willingness to return, particularly for our location, value and amenities. Your feedback is valuable to us as we continue working to improve the overall condition and consistency of our facilities. We look forward to welcoming you back and providing you with a much-improved experience on your next visit. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Ryan D. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Mark A. Y., Thank you for taking the time to share your detailed feedback following your four-night stay with us. We are pleased to hear that the back-facing room suited your preference and allowed you to enjoy a comfortable stay, as well as the convenient access to the Jalan Alor food street, nearby train station and major shopping malls. We are also glad that our team was able to respond promptly to your maintenance and towel requests, particularly as it was already late at night. We appreciate your recognition of the quick assistance provided. Regarding the drinking water, we understand your concern about using the water dispenser located in the hallway. The dispensers are provided for guests' convenience, and we regret if we did not provide sufficient information regarding the water supply and filtration. We will look at how we can communicate this more clearly to guests. We are sorry, however, about the repeated banging and noise above Room 1212, particularly as it continued late into the night. We understand how disruptive this can be when trying to sleep. We will ask our Engineering and Operations teams to investigate the source of the noise and review the area above the room to determine whether it may be related to the gym or another facility. Thank you once again for your balanced feedback. We are pleased that you enjoyed the location and that our team responded quickly when assistance was required. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang