Dear Malcolm R. J. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. Apologies for the banging of the doors, we will make sure to speak with our team on this. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Guest,Rohit M. Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for the shortcomings you experienced during your stay. The experience you described is certainly not the standard of comfort and service we aim to provide. I am particularly sorry regarding the room allocation. We understand that receiving a room on the first floor with no view was disappointing, and the missing tea and coffee amenities should have been identified during our room inspection before your arrival. We also sincerely apologise for the leaking toilet and, especially, the inconvenience caused by having to contact Reception each time you wished to adjust the air-conditioning temperature. More importantly, we regret the incident at 3:00 AM when our security team arrived with a ladder and knocked on your door. We fully appreciate how disturbing and uncomfortable this must have been at that hour. This should have been handled in a much more discreet and guest-friendly manner, and we will review the procedure with our team. Your comments regarding breakfast are also well noted. A limited selection and items not being replenished adequately can significantly affect the guest experience, and we will be addressing this with our Food & Beverage team. Please be assured that your feedback has been shared with the relevant department heads for immediate follow-up, particularly regarding room maintenance, guest requests, overnight procedures and breakfast replenishment. Once again, please accept my sincere apologies for the inconvenience and disappointment caused. We truly appreciate your feedback as it allows us to identify areas where we need to improve and ensure a better experience for our guests. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Subham D. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Johan N. B. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear N V. S. K. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Lister A. R. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Ying L. S. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Frederic O., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed our prime location along Jalan Alor, with easy access to Pavilion, Lot 10 and the other major attractions around Bukit Bintang. It is also wonderful to know that our team was helpful and that you found the room well equipped and offering good value for the price. At the same time, please accept our sincere apologies for the shortcomings you encountered. We are particularly concerned to hear about the condition and cleanliness of the common toilets and the overall appearance of the restaurant. These areas are important parts of the guest experience, and your comments have been shared with our relevant teams for immediate attention. We also apologise for the leaking bidet and the other maintenance issues you experienced. While some may appear minor individually, we fully understand that these details collectively affect the comfort and perception of a hotel stay. We will reinforce our maintenance inspections to ensure such issues are identified and addressed more proactively. We truly appreciate your willingness to return, particularly for our location, value and amenities. Your feedback is valuable to us as we continue working to improve the overall condition and consistency of our facilities. We look forward to welcoming you back and providing you with a much-improved experience on your next visit. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Ryan D. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Mark A. Y., Thank you for taking the time to share your detailed feedback following your four-night stay with us. We are pleased to hear that the back-facing room suited your preference and allowed you to enjoy a comfortable stay, as well as the convenient access to the Jalan Alor food street, nearby train station and major shopping malls. We are also glad that our team was able to respond promptly to your maintenance and towel requests, particularly as it was already late at night. We appreciate your recognition of the quick assistance provided. Regarding the drinking water, we understand your concern about using the water dispenser located in the hallway. The dispensers are provided for guests' convenience, and we regret if we did not provide sufficient information regarding the water supply and filtration. We will look at how we can communicate this more clearly to guests. We are sorry, however, about the repeated banging and noise above Room 1212, particularly as it continued late into the night. We understand how disruptive this can be when trying to sleep. We will ask our Engineering and Operations teams to investigate the source of the noise and review the area above the room to determine whether it may be related to the gym or another facility. Thank you once again for your balanced feedback. We are pleased that you enjoyed the location and that our team responded quickly when assistance was required. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang

Dear Kok S. N. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. Regarding the hair dryer, it is available upon request, and we will review how we communicate this more clearly to guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Harrif H. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Azhar A. K., Thank you for taking the time to share your feedback following your recent stay. We are sorry to hear that our breakfast did not meet your expectations. We appreciate your comments regarding the quality and selection, and your feedback has been shared with our Food & Beverage team and the restaurant operator for review and improvement. We also sincerely apologise that you did not receive the level of assistance you expected with your luggage during check-in and check-out. We understand that assistance with luggage can make a significant difference to the arrival and departure experience, particularly when guests are travelling with several bags. We have noted your comparison with your experiences at other ibis properties. While our hotel does not operate a dedicated doorman service, our team should always be welcoming and provide appropriate assistance where possible. We will reinforce this expectation with our Front Office and Security teams and review our procedures to ensure guests receive better support. Thank you for your constructive feedback and for highlighting these areas. Your comments will be shared with our management team as part of our ongoing review of service standards and the overall guest experience. We sincerely hope to have the opportunity to welcome you again and demonstrate the improvements. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang

Dear Cherine L. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Puay L. L., Thank you for taking the time to provide such detailed feedback regarding your recent stay. We sincerely apologise for the concerns you encountered and, most importantly, that you were placed in a situation where you could potentially have been injured. Regarding the loose wall tiles in the shower area, we are very sorry that you experienced this incident. We are relieved to know that you were not injured when the tiles fell and broke. This is clearly a maintenance and safety issue that should have been identified during our room inspections. We have referred the matter to our Engineering team, and we can confirm that the affected tiles have since been repaired and secured. We will also reinforce our inspection procedures to ensure that potential hazards of this nature are identified and addressed before they become a concern for our guests. We also appreciate you bringing the food-handling practice you observed during breakfast on 18 August to our attention. We take food hygiene and safe food-handling procedures very seriously. Your observation has been shared with our Food & Beverage team and the relevant restaurant operator for immediate review and reinforcement of the appropriate hygiene practices. We appreciate your balanced approach in recognising that the team member was working hard while still highlighting the importance of maintaining proper food-handling standards. We certainly do not wish to single out or unfairly criticise an individual team member; rather, we will use your feedback as an opportunity to reinforce the correct procedures with the entire team. We sincerely apologise that these incidents affected your confidence in our room safety and breakfast hygiene. Thank you for bringing them to our attention and allowing us the opportunity to address them. Warm regards, Jean-Pierre Muller ibis Styles Kuala Lumpur Bukit Bintang

Dear Irudhayaraj A. We are truly delighted to know that you had an excellent stay with us. Your support means A. great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear seon l. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Kooi L. O. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Dear Aayush S., We are pleased that you found our location convenient, but we are sincerely sorry that the overall service and facilities did not meet your expectations. We regret the inconvenience caused by the issues you encountered with the air-conditioning, telephone, kettle and room amenities. These are not the standards we aim to provide, and your comments have been shared with our Engineering and Housekeeping teams for review and corrective action. We are also sorry that you felt our team was not sufficiently helpful when you made requests during your stay. We understand that travelling with a family member who was unwell can be particularly stressful, and we regret that you did not feel adequately supported or cared for. Regarding items such as drinking water and cutlery, we apologise if our team did not explain clearly how these amenities and requests are handled at the hotel. Nevertheless, guests should receive appropriate assistance when requesting basic items, and we will reinforce this with our Front Office team. We are particularly concerned to hear that your son and father were unwell during the stay. While we cannot comment on the cause of their illness, we sincerely hope they have since recovered well. Your very low rating and comments have been noted and will be highlighted to our senior management team as part of our ongoing review of service standards, room maintenance and guest-request handling. Thank you again for bringing these concerns to our attention. We sincerely regret that your stay did not reflect the level of hospitality we strive to provide. Warm regards, Hotel Management Team ibis Styles Kuala Lumpur Bukit Bintang