Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,603 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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Mercure Kuala Lumpur Shaw Parade - Image 4
152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,603 reviews

Customer review rating 3.5/5

M Y. Couples - Confirmed reviews ALL

The location is convenient, with easy access to nearby malls and attractions. The room was comfortable and made for a pleasant stay overall. However, the breakfast was a bit disappointing. The selection was quite limited, and the food quality could be improved. Overall, a good stay mainly for its location and comfort, but the breakfast experience could be better.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location and found your room comfortable, contributing to an overall pleasant stay. At the same time, we sincerely appreciate your comments regarding the breakfast experience. We regret that the selection and quality did not meet your expectations. Please be assured that your feedback has been shared with our Culinary team as we continuously review and enhance our offerings to better cater to our guests’ preferences. We sincerely apologize for the confusion you experienced at the pool café regarding the voucher and payment. This is certainly not the level of service and clarity we aim to provide. We regret that the situation was not handled more professionally, and that a clear explanation and apology were not extended to you at the time. Your feedback has been shared with the relevant team to reinforce the importance of clear communication and attentive service, especially in such situations, to avoid any misunderstanding and inconvenience to our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 5.0/5

Areeb U. R. Couples - Confirmed reviews ALL

It was the best

Customer review rating 5.0/5

Roseline A. O. Friends - Confirmed reviews ALL

Wonderful hotel with great staff and awesome food

Customer review rating 5.0/5

Muhammad A. P. Couples - Confirmed reviews ALL

Extremely good

Customer review rating 4.0/5

Patricia Y. Couples - Confirmed reviews ALL

We stayed for 4 nights. The room was clean and the staff were courteous. The hotel location is excellent. It has everything we needed

Dear Valued Guest, We really appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Other web-users rate our hotel

  • 1,498 reviews 9.2/10 Location
  • 1,833 reviews 8.7/10 Room
  • 1,812 reviews 8.9/10 Service
  • 124 reviews 7.7/10 WiFi
  • 889 reviews 8.7/10 Cleanliness
  • 681 reviews 7.5/10 Comfort
  • 597 reviews 7.2/10 Breakfast
  • 521 reviews 7.9/10 Amenities

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