Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,528 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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Mercure Kuala Lumpur Shaw Parade - Image 3
Mercure Kuala Lumpur Shaw Parade - Image 4
152, Jalan Changkat Thambi Dollah, ., 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Room 1

Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Jalan Changkat Thambi Dollah, .
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHORAK-ALL DAY DINING RESTAURANT

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,528 reviews

TripAdvisor Rating  4.3/5  758 reviews

Certificate of excellence 2024

The room got hair on the pillow which is disgusting

Customer review rating 0.5/5

L. T. H. Couples - Confirmed reviews ALL

Dear t. h. L., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet all your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures in retraining our team members in order to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Well located, but WiFi needs improvement

Customer review rating 3.5/5

Jon Couples - Confirmed reviews ALL

Dear Jon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cindy Yeoh General Manager

Well located City View

Customer review rating 5.0/5

Eric H. Families - Confirmed reviews ALL

Dear Eric H., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Well located

Customer review rating 3.5/5

Sebastian L. Couples - Confirmed reviews ALL

Dear Sebastian L., Thank you very much for your comments regarding your stay at Mercure Kuala Lumpur Shaw Parade. We are very appreciative of your kind words of praise. I will proudly pass on your positive comments to all our team members. Your satisfaction is the best reward for our team, who work hard consistently from our hearts to offer you a memorable stay experience. We hope to welcome you again soon very soon. Sincerely, Cindy Yeoh General Manager

Enjoyable stay

Customer review rating 4.5/5

Mike A. Solo - Confirmed reviews ALL

Dear Michael A., First of all, thank you for your support and loyalty as Accor ALL member! It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Cindy Yeoh General Manager

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Other web-users rate our hotel

  • 1,492 reviews 8.9/10 Location
  • 2,046 reviews 8.8/10 Room
  • 2,041 reviews 8.9/10 Service
  • 100 reviews 8/10 WiFi
  • 952 reviews 8.7/10 Cleanliness
  • 699 reviews 8.1/10 Comfort
  • 608 reviews 6.9/10 Breakfast
  • 498 reviews 7.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.