Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,614 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,614 reviews

Customer review rating 3.0/5

Patrizio D. Couples - Confirmed reviews ALL

Check in experience was terrible. Hotel made me check in on line the day before and subsequent email said when you arrive, just go to reception and collect your key. This was a lie! When we arrived after 14 hours of travelling, we had to wait in line for over half an hour. We were first in line but the only two reception staff were taking a ridiculous amount of time assisting the people in front of us. There should be separate desks for check in and for people with problems. We seem to experience this in every Accor property every time. You need to consider that many people checking in have been travelling for many hours and late at night, just want to collect key and go to bed. I’m starting to favour hotels that have self serve check in kiosks. Room was spotlessly clean and comfortable but the view was not very good, looking out over an old area of construction sites, motorways and parking lots. Breakfast is in our opinion absolutely terrible. We ended up bringing our own cereal to breakfast every morning because the hotel only had three varieties, each so full of sugar, they were disgusting. All of the “hot” food available at breakfast was always stone cold. Fruit selection was miserable. The only enjoyable food was eggs cooked at the egg station and the toast that we made fresh ourselves. Your self serve cappuccino machine serves warm, not hot, drinks. We ended up favouring the instant coffee in our room. We found the hotel location to be inconvenient. In the heat and humidity, everything seemed too far away to walk to and we ended up spending a fortune on Grab during our six night stay. Hotel has no restaurant for lunch and dinner, only bar food, but the club sandwich was delicious even though it took half an hour to make. With all things considered, we could never stay at this hotel again. We must however point out that during our stay, every staff member we interacted with was absolutely pleasant, respectful and kind.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced during your arrival. We understand how tiring long journeys can be, and we regret that your check-in process did not reflect the smooth experience that was communicated. Your feedback regarding queue management and the need for a more efficient or separate process has been noted and will be reviewed with our Front Office team. We are also sorry to learn that several aspects of your stay did not meet expectations, particularly the breakfast experience. Your comments regarding food temperature, variety, and beverage quality are taken seriously and have been shared with our Culinary team for immediate review and improvement. For your kind information, we do offer gluten-free cereal, which is placed at the island counter to avoid cross-contamination with the regular cereal selection. Our team would also be happy to assist with alternative options upon request. With regard to the location and surrounding view, we understand that this may not suit every preference, especially when traveling in warm weather conditions. We appreciate your understanding in this regard. We also regret the delay experienced with your food order and will review this with the team to improve service efficiency. At the same time, we truly appreciate your kind words about our team members. It is encouraging to know that despite the shortcomings, our staff remained pleasant, respectful, and kind throughout your stay. We deeply regret that your overall experience has led you to decide not to return. Your feedback is invaluable to us, and we will use it to improve our service and facilities moving forward. Thank you once again for your honest feedback. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 5.0/5

Daniel C. Solo - Confirmed reviews ALL

As I said feels good coming back, everyone friendly and professional. The location is perfect with hood connection for a visit of Kuala Lumpur.

Dear Valued Guest, First of all, welcome back and thank you for your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It gives us great pride and motivation in reading your lovely comments on our hotel and services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Cindy Yeoh General Manager

Customer review rating 4.5/5

Verry S. Friends - Confirmed reviews ALL

Clean, and cozy

Dear Valued Guest, First of all, thank you for your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. At the same time, I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedback received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Customer review rating 5.0/5

Liyana H. N. Business - Confirmed reviews ALL

The location is really convenient, close to almost everything. Facilities were complete and comfortable, and the staff were well trained especially Tarmizi who handled my check-in smoothly. Just a small correction on the room info I was informed the room had a smart TV but actually it wasn’t available in my room. Other than that, overall it was a pleasant stay.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are delighted to know that you found our location convenient, our facilities comfortable, and that you had a pleasant overall stay. It is especially rewarding to hear your kind words about our team, and we will certainly share your compliments with Tarmizi for his smooth and efficient service during your check-in. At the same time, we apologize for the misinformation regarding the smart TV in your room. We regret any confusion this may have caused and will review how room features are communicated to ensure better clarity moving forward. Thank you once again for your valuable feedback. We look forward to welcoming you back again for another enjoyable stay. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 3.0/5

Sultan S. J. Friends - Confirmed reviews ALL

Dear Ms. Cindy Yeoh, I hope you are well. I had intended to meet you in person during my stay to share this feedback, but unfortunately I was unable to do so due to your unavailability. I stayed at your property for four nights. While the breakfast on the first day was satisfactory, the quality on the subsequent days was very disappointing. It appeared that several items—such as curries, breads, and chapatis—were being reused from the previous day, likely stored and re-served. This significantly affected both freshness and overall dining experience. As a guest, breakfast is a crucial meal, especially when traveling and managing a busy schedule. It is often difficult to find time during the day for proper meals, so the quality and freshness of breakfast become even more important. Unfortunately, this expectation was not met. I raised this concern on the third day; however, the same issues persisted on the fourth day as well. Additionally, the level of service did not meet expectations. Given the pricing of your property, I expected a much higher standard in both food quality and service. Regrettably, based on this experience, I would be hesitant to stay at your property again. For comparison, I recently stayed at Mercure Trion, an Accor property, where both the food quality and service were excellent; I suggest your team to visit there to get some improvements. I hope you take this feedback constructively and make the necessary improvements for future guests. Thank you for your attention.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to learn that your breakfast experience did not meet your expectations, particularly regarding the consistency, freshness, and overall quality of the food in the days following your arrival. Please accept our sincere apologies for the disappointment caused. We would like to assure you that our standard practice does not involve re-serving food items from previous days, and your feedback is therefore very concerning to us. This matter has been escalated to our Culinary and Food & Beverage teams for immediate investigation and strict reinforcement of food handling and quality standards. We also regret that your concern, which was raised during your stay, was not effectively resolved, and that the level of service did not meet expectations. This is not the experience we aim to provide, and we sincerely apologize for this shortfall. We appreciate your candid comparison and feedback regarding your experience at another Accor property. Your comments are valuable and will be used constructively as we continue to improve our product and service standards. Thank you once again for bringing this to our attention. We truly regret that we did not meet your expectations on this occasion and hope to have the opportunity to restore your confidence in us in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Other web-users rate our hotel

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