Mercure Kuala Lumpur Shaw Parade 4 stars

TripAdvisor rating 4.5/5 604 reviews
Mercure Kuala Lumpur Shaw Parade
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Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Boasting a 24-hour front desk

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • Free daily shuttle service to Central Market and Pavilion Shopping Mall

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah
55100
kuala lumpur
malaysia

Tel: +60392243030

Fax: (+60)392243039

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KLIA At 57km / 35.42 miles

  • By train

    RAPIDKL MONORAIL At 0.8km / 0.5 miles

GPS :3.139884, 101.712267

Our accommodations

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Deluxe Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Privilege Room

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with Queen Bed

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Lobby Bar provides a relaxing ambience for all guests after a long day of activities in the city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 152

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,704 reviews

tripadvisor

TripAdvisor Rating 4.5/5

604 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Just behind Times Square

TripAdvisor rating 4.5/5

Suzanna99 Friends getaway - 04/12/2019 TripAdvisor review

This hotel is being well maintained with nice rooms and beds. It is still a solid choice a few years down the track. Only 3 min walk to the back entrance of times square mall, which makes for an easy to access bukit bintang. I like the rooftop pool area, it's nicely decorated. The restaurant has improved since the last visit, but I still feel bewildered over the frequency of over or under cooked meals/dishes.

Great Gem of a Hotel

Customer review rating 4.4/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

Awesome hotel where you can just chill outside of the happening area of KL.

good

Customer review rating 4.4/5

Akhyar Business - 03/12/2019 Confirmed reviews ALL

good

Very good stay

Customer review rating 4.4/5

Laura Couples - 03/12/2019 Confirmed reviews ALL

The hotel was very pleasant. We enjoyed our stay very much

new cosy room

Customer review rating 4.4/5

Dewi Couples - 02/12/2019 Confirmed reviews ALL

A satisfied room but thats all. the area was dull and u need to get grab and go to bukit bintang instead.

Another Perfect Stay @ MERCURE Kuala Lumpur

Customer review rating 4.4/5

W. C. Y. Couples - 02/12/2019 Confirmed reviews ALL

It’s nice to be back. Always welcomed by my last name and great hospitality. Great job. Thank you.

Thumbs up

Customer review rating 4.4/5

Kelv Business - 01/12/2019 Confirmed reviews ALL

FOH staff is usually friendly, courteous and obliging on my previous stays with like of Ms. Poi See etc. Regretfully not this time upon my check in as I got to hotel and checked in past midnight. Value for money overall. One downside...the on going construction in front of the hotel and its vicinity make walking quite a hassle.

Customer review rating 4.4/5

James Couples - 28/11/2019 Confirmed reviews ALL

Excellent service and friendly staff

Very good

Customer review rating 4.4/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

Room very clean, quiet and comfortable . Pool small but fine. Very friendly staff. never have chance to visit restaurant maybe next time.

Dr

Customer review rating 4.4/5

N. G. P. Business - 27/11/2019 Confirmed reviews ALL

Friendly and attentive from your staffs. The front desk team are good and settled my check in and check out flawlessly and easy. My only suggestion is the car park issue needed to be easier and instead of every 24 hrs to get the update which is very tedious. I was blocked once at the exit gate while in a hurry, and my appointment was delayed. I could get in with the parking ticket within 24 hrs, but when I get out after 24 hrs, the ticket wouldn’t work. Thank you.

Happy with hotel.

Customer review rating 4.4/5

Phil Couples - 27/11/2019 Confirmed reviews ALL

Very friendly staff from security out front, front desk and other general staff. Only downside was we found long dark hairs on our second bed pillow (my wife has short hair, I have none) but otherwise nice stay close to shopping centres, monorail.

Too far from the center

Customer review rating 4.4/5

Lis S. Families - 27/11/2019 Confirmed reviews ALL

We searched for a place near the center, including Bukit Bintang area, Jl Alor and it seemed close. On booking.com, at least. The hotel and staff were quite nice, but it doesn’t compensate for the distance to the center.

Engineer

Customer review rating 4.4/5

Gs L. Families - 26/11/2019 Confirmed reviews ALL

Everything was good, except for parking payment system for hotel guest, which I hope it can be more simplified. Hotel guest can be easily made mistake , i.e not to slot in the mercure version of parking ticket , but get the new one for entry again . I myself had the problem with this and cause me cannot exit when I was in rush . Thankful the hotel staff Phui See she was very helpful to me at that time .

Customer Service

Customer review rating 4.4/5

Sally C. 張. Families - 26/11/2019 Confirmed reviews ALL

The front desk staff paid a listening hear to accommodate our need of putting three rooms together on the same floor even tho’ I knew the chances were slim as we were not privileged customers.

Good accomodation overall but the location is not so convenient

Customer review rating 4.4/5

Anonymous Families - 23/11/2019 Confirmed reviews ALL

Service was amazing and the room was neat and tidy. Only comment is that the location is not too convenient.

Dear S. , We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. For any inquiries or bookings, we are at your service, just send us an email at H9… Sincerely, Cindy Yeoh General Manager

Polite staff with comfortable room stay

Customer review rating 4.4/5

Lee L. K. Couples - 22/11/2019 Confirmed reviews ALL

Everything was alright except that the shower head was cracked and I cut my face accidentally. Please replace the shower head.

Dear LYE K. LEE, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received on the shower head and it has been replaced immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Small oasis among bustling business district

Customer review rating 4.4/5

Herry S. Solo - 21/11/2019 Confirmed reviews ALL

the comfort of mattress, power of hot water supply, personal touch of hotel staff , Reedem your unfriendly hotel surrounding atmosphere. Your FO staff Mr. Zarul meet my expectation. Your MOD ms. Toh Phui See support during check in. Welldone.

Dear HERRY S., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team, a special thanks to Zarul and Phui See. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Clean and value for money

Customer review rating 4.4/5

Victor Families - 21/11/2019 Confirmed reviews ALL

Offered welcome drink that could be redeemed at any of the restaurants. Good service and clean room. Couldn't ask for more at this price.

Mercure Kuala Lumpur Shaw Parade

Customer review rating 4.4/5

O.d Solo - 20/11/2019 Confirmed reviews ALL

The Mercure Kuala Lumpur Shaw Parade location and stay were more than good.

quite pleasant

Customer review rating 4.4/5

Joe P. Business - 20/11/2019 Confirmed reviews ALL

On the last night, there was some constant noise next to my room in 1906. I had called front desk but no one came to check. I called housekeeping than a technician came to observe and found that some kind of motor fas was broken and he turned it off. The voice was also gone. The front desk could be more attentive in responding to my complain without the need to call back again for another department.

Dear JOE P., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received on the noise at level 19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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