Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,625 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,625 reviews

Customer review rating 5.0/5

Adam O. D. Solo - Confirmed reviews ALL

I absolutely loved my stay here. The room was a great size and spotlessly clean. I loved the huge bath, and also having a hot water tup for instant hot drinks. A great selection for breakfast with just fantastic views and I liked how there were different dishes each day. The pool was also fabulous. I am intrigued though what are the points of the red little ornaments that I was given each breakfast and also with my welcome gift of fruit? Highly recommended location too

Customer review rating 5.0/5

Asyraf N. Families - Confirmed reviews ALL

The check-in process was smooth and the staff welcomed me warmly. I checked in using the Heartist rate, and during both check-in and check-out, the staff did not request my Heartist card for verification. However, after I had already left the hotel and was driving away, someone from the hotel contacted me via phone call and WhatsApp requesting a copy of my IC and Heartist card. It would be better if the verification process could be completed during check-in itself to avoid inconvenience for guests after departure. I also had dinner at the Lobby Lounge. Overall, the experience was good and the food was delicious. The only minor comment would be that the chicken served with the “Nasi Goreng Istimewa” was slightly salty. Breakfast was fantastic! Everything tasted delicious and there was a good variety of food. Definitely one of the highlights of my stay. The swimming pool also had a very nice view and was suitable for children and families. I really loved the atmosphere there. Overall, it was a good stay and I enjoyed my experience at the hotel.

Customer review rating 5.0/5

Ht -. P. W. Couples - Confirmed reviews ALL

I am an Accor Platinum Member and this is my first time staying at Mercure Shaw Parade. This hotel is located on the fringe of the CBD which is fantastic as it avoids most of the heavy traffic and yet is within walking distance to the main shopping district. Management under Ms Cindy Yeoh is exceptional and my entire 9-night stay was seamless, super smooth and highly comfortable & enjoyable. Breakfast spread was diverse and fresh. Most importantly the staff at the reception, breakfast lounge, room service were very friendly and efficient. Thank you.

Customer review rating 4.0/5

Marcus T. D. W. Business - Confirmed reviews ALL

Checked in on 21 May 2026 around 1400hrs would like to commend Faizal whom was the front desk personnel that checked me in. Absolute wonderful hospitality and made me feel absolutely welcome. Alongside with him was another fine gentleman that was working on the same day, did not catch his name. He greeted me a good morning with a large smile each time I see him, it’s something that I hardly experience at other hotel. Both him and Faizal made the stay excellent and wonderful, for that, both well deserved a commendation for the absolute warm hospitality that provided to guest. They are definitely a gem to the hotel

Customer review rating 2.0/5

Toh M. W. Couples - Confirmed reviews ALL

The shower, Water gone crazy. The water temperature will change itself whipping W. and a half to 2 minutes. It turned hotter.

Other web-users rate our hotel

  • 1,461 reviews 9.2/10 Location
  • 1,792 reviews 8.7/10 Room
  • 1,768 reviews 8.9/10 Service
  • 120 reviews 7.4/10 WiFi
  • 885 reviews 8.9/10 Cleanliness
  • 675 reviews 7.7/10 Comfort
  • 595 reviews 7.4/10 Breakfast
  • 510 reviews 7.9/10 Amenities

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