Mercure Kuala Lumpur Shaw Parade 4 stars

It’s nice to be back. Always welcomed by my last name and great hospitality. Great job. Thank you.

FOH staff is usually friendly, courteous and obliging on my previous stays with like of Ms. Poi See etc. Regretfully not this time upon my check in as I got to hotel and checked in past midnight. Value for money overall. One downside...the on going construction in front of the hotel and its vicinity make walking quite a hassle.

Excellent service and friendly staff

Room very clean, quiet and comfortable . Pool small but fine. Very friendly staff. never have chance to visit restaurant maybe next time.

Friendly and attentive from your staffs. The front desk team are good and settled my check in and check out flawlessly and easy. My only suggestion is the car park issue needed to be easier and instead of every 24 hrs to get the update which is very tedious. I was blocked once at the exit gate while in a hurry, and my appointment was delayed. I could get in with the parking ticket within 24 hrs, but when I get out after 24 hrs, the ticket wouldn’t work. Thank you.

Very friendly staff from security out front, front desk and other general staff. Only downside was we found long dark hairs on our second bed pillow (my wife has short hair, I have none) but otherwise nice stay close to shopping centres, monorail.

We searched for a place near the center, including Bukit Bintang area, Jl Alor and it seemed close. On booking.com, at least. The hotel and staff were quite nice, but it doesn’t compensate for the distance to the center.

Everything was good, except for parking payment system for hotel guest, which I hope it can be more simplified. Hotel guest can be easily made mistake , i.e not to slot in the mercure version of parking ticket , but get the new one for entry again . I myself had the problem with this and cause me cannot exit when I was in rush . Thankful the hotel staff Phui See she was very helpful to me at that time .

The front desk staff paid a listening hear to accommodate our need of putting three rooms together on the same floor even tho’ I knew the chances were slim as we were not privileged customers.

Service was amazing and the room was neat and tidy. Only comment is that the location is not too convenient.

Everything was alright except that the shower head was cracked and I cut my face accidentally. Please replace the shower head.

the comfort of mattress, power of hot water supply, personal touch of hotel staff , Reedem your unfriendly hotel surrounding atmosphere. Your FO staff Mr. Zarul meet my expectation. Your MOD ms. Toh Phui See support during check in. Welldone.

Offered welcome drink that could be redeemed at any of the restaurants. Good service and clean room. Couldn't ask for more at this price.

The Mercure Kuala Lumpur Shaw Parade location and stay were more than good.

On the last night, there was some constant noise next to my room in 1906. I had called front desk but no one came to check. I called housekeeping than a technician came to observe and found that some kind of motor fas was broken and he turned it off. The voice was also gone. The front desk could be more attentive in responding to my complain without the need to call back again for another department.