Mercure Kuala Lumpur Shaw Parade 4 stars

TripAdvisor rating 4.5/5 624 reviews
Mercure Kuala Lumpur Shaw Parade
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Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Boasting a 24-hour front desk

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • Free daily shuttle service to Central Market and Pavilion Shopping Mall

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah
55100
kuala lumpur
malaysia

Tel: +60392243030

Fax: (+60)392243039

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KLIA At 57km / 35.42 miles

  • By train

    RAPIDKL MONORAIL At 0.8km / 0.5 miles

GPS :3.139884, 101.712267

Our accommodations

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Deluxe Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Privilege Room

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with Queen Bed

  • Max. number of persons: 3
  • Area: From 53
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Lobby Bar provides a relaxing ambience for all guests after a long day of activities in the city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 152

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,823 reviews

tripadvisor

TripAdvisor Rating 4.5/5

624 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

a WOW experience!

TripAdvisor rating 4.5/5

Traveler2015-SD Business - 16/01/2020 TripAdvisor review

Note: this is part 3 of a series of 3 hotel KL hotel reviews I will write in the next 2 months. How is this hotel not ranked as #1 on Tripadvisor? I selected this hotel having considered other (much) higher ranked hotels on Tripadvisor. It is a curiosity that this hotel has a stellar value for its price point, great location, similar amenities, and newer, well-kept facilities, yet it is ranked lower (top 15) than other hotels that have smaller rooms, dated facilities, much pricier, etc. I expected to be unimpressed at Mercure but instead I was blown away by this gem of a hotel. The facilities are almost indistinguishable from the other two KL hotels I’m reviewing (whose rates are >2X more). If anything, Mercure is better as it is newer (2 years old) and well maintained. My room & bathroom were spacious, well-appointed and designed. Outlets and switches are well situated and Wifi signal was strong. What other reviewers have written about the bed is true. I had my best nights of sleep ever during my stay – their bed is giving Westin’s Heavenly Bed a run for its money. Mercure’s breakfast offers the same diverse dining "stations" but variety is a little less. However, I find that what it lacked in quantity, it made up in quality. As a nasi lemak aficionado, their nasi lemak is the best of the three hotels I’m reviewing. What impressed me the most was their outstanding customer service. My experience with most hotels these days is that their staff has become a blur of tired, overworked and disenchanted, who are provided a script on how to squeeze more revenue and politely do as little as possible. The staff at Mercure genuinely wanted to be helpful. As an example, on my first morning there, I accidentally slept in, and had a late start on my planned walk to the highly google ranked nasi lemak stalls near the twin tower (about an hour away). The front desk staff (without fail) greeted me every time I’m in the lobby – politely asking how they could help. Upon hearing my plans, Wilson equipped me with bottles of water and an umbrella (which I greatly appreciated when I was in the relentless heat and humidity during my walk). Such thoughtfulness is so rare these days. I was really pleased that I “took the chance” and stayed here. I tend to be a tough reviewer, and it such a pleasure to be able to highly recommend Mercure Shaw Parade without any reservations.

Great

Customer review rating 4.4/5

Don Couples - 14/01/2020 Confirmed reviews ALL

Great

A good hotel gone bad1

Customer review rating 4.4/5

John F. Couples - 13/01/2020 Confirmed reviews ALL

We have been frequent visitors to the Mercure. Just over the past three months My wife and I stayed a total of 26 days. After this last visit my wife said never to return to the Mercure ever again. On the most recent visit staying a total of 13 days we were given the worst room on the lowest floor that we have ever had at the Mercure. When my wife saw the room she almost cried. The room was one with the fire hose outside which meant that the closet was shortened due to the fire hose location. Not enough space for the two of us for 13 days. The couch was not a full couch but a shortened one which meant when I left during the day there was no place comfortably within the room to sit and read her books. The volume on the TV was controlled to such a low level neither one of us could hear without sitting on the edge of the bed. Under the bed a previous guest “used” condom wrappers were found. We were too embarrassed to say anything about the room as we never complain, we just do not return. Many other things were bad also especially getting the welcome drinks, to the food in the breakfast area. We will miss both Sajeeb (baggage handler) and Hanam in the restaurant, both excellent people in many ways. We will not miss the Mercure!

Excellent Hotel and Staff

Customer review rating 4.4/5

Professor E. H. Families - 12/01/2020 Confirmed reviews ALL

I always choose to stay in Mercure Shaw Parade whenever I come to KL. Excellent rooms, clean and comfortable. Good and efficient staff especially the frontline of Mr Wilson Tan and Miss Cindy. They are very patient and attentive to customers' needs. I will surely recommend friends to stay in Mercure Shaw Parade.

Great hotel. Needs better signage

Customer review rating 4.4/5

John Business - 11/01/2020 Confirmed reviews ALL

Went to the gym on the 20th floor and could not find the gym. No staff at the pool. Went downstairs and asked and was told it’s up the stairs. Went back but no signage. Also in my shower, the shower gel in the bathroom was titled hand cream.

good stay

Customer review rating 4.4/5

G. Y. Business - 10/01/2020 Confirmed reviews ALL

many time stayed here. chrckin good and felt welcome. hotel took note of my last request and put in juices in the fridge. that's very good. pool side dinner always enjoyable, happy hotel now installed mobile phone charging unit at lobby. good for me as I forgot to bring my charging cable.

Nice service and good location hotel

Customer review rating 4.4/5

Lie R. Families - 07/01/2020 Confirmed reviews ALL

The beds are so comfortable. The air-conditioner is so good. The Breakfast menu has good variations. The Hotel location is near to TImes Square. All - in - all , it is a great hotel..

Enjoyable Short Stay

Customer review rating 4.4/5

Nazri Families - 07/01/2020 Confirmed reviews ALL

Very pleasant experience dealing with the friendly and helpful front office staff. The use of a proper table with seats vs standing at a counter is good.

Outstanding customer service, hotel and location

Customer review rating 4.4/5

Yanish P. Friends - 07/01/2020 Confirmed reviews ALL

Beyond my expectations. I’ll surely recommend others here. The staffs are so professional and helpful. I’ll always remember the actions they took to look for my lost wallet which helped me find it. Facilities in hotel is 5 star. Location ideal.

could do better

Customer review rating 4.4/5

Ellen Couples - 07/01/2020 Confirmed reviews ALL

We enjoyed our stay but concerned about a few things. The reception staff could of been more friendly, The older tour guy stopped speaking to us mid conversation to go chat with another guest leaving us hanging and waiting around.It felt like he valued the other guest more than us. To say the least this annoyed me greatly and stopped me from booking any tours within the hotel .He quoted 2 different priced i felt he was lining his own pockets.Then when we didn't book he next spoke to us again,Not what you expect from a top Hotel when your walking past him many times a day, We have stayed with Accor Hotel for years from Melbourne , Sydney & Gold Coast and this experience did put me off.

good but should have more activities like pool table

Customer review rating 4.4/5

Kamlesh M. Couples - 06/01/2020 Confirmed reviews ALL

it was fine but it could have been better if more activities qould be ptesent there. activities like pool table. the housekeeper was very cool and do his work very well. the food was good. the room was perfect. the swimming pool must be accessible atleast till 11PM.

Customer review rating 4.4/5

Anchalee L. Families - 06/01/2020 Confirmed reviews ALL

The room is clean and comfort also gave a great service.

Excellent Hotel Stay

TripAdvisor rating 4.5/5

DennisH1729 Family - 06/01/2020 TripAdvisor review

Clean and comfortable bed. The staff was polite and attentive. I was given an upgrade due to my wife birthday. The location is 10 minutes walk away from berjaya times Square and quite a lot of eateries nearby. Will come bsck and stay again !!

Reasonable rates, comfortable and convenient

Customer review rating 4.4/5

John Families - 05/01/2020 Confirmed reviews ALL

My stay can be summed up thus: Reasonable rates, comfortable and convenient.

Family vacation

Customer review rating 4.4/5

Ricky W. Families - 04/01/2020 Confirmed reviews ALL

Stay for a short break in the heart city of Kuala Lumpur. I love the place, but the check-in process can be a lot better. I am a Gold Accor member, the counter for Accor member is empty and has people that can attend me, but they redirect me to an inexperienced staff.

Customer review rating 4.4/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

Restaurant Service was bad and delayed, my son had to wait more than an hour for dinner

More bang for buck

Customer review rating 4.4/5

Mf M. Couples - 03/01/2020 Confirmed reviews ALL

It was a pleasure to be amidst the company of people who care. From the outset, Wilson Tan received us warmly, especially having left South Africa almost 30 hours ago. The quick induction of places to visit helped in confirming our researched itinerary. All went well, including the breakfast.

Restfull

Customer review rating 4.4/5

Sylvia Couples - 02/01/2020 Confirmed reviews ALL

Lovely comfy bed tea coffee facilities in room All staff very helpful expecially Phui See helping us print our boarding pass Pool bar should open earlier but I guess you know your best times

Amazing Stay..great hospitality...Mercure Shaw rocks!!

Customer review rating 4.4/5

Guru P. V. Families - 02/01/2020 Confirmed reviews ALL

The hotel was geographically located at the perfect location...center of the city as it provides easy access to places of attractions. The ambiance of the hotel was amazing..great comfort and very clean rooms.. Extremely polite staff and they made our stay a wonderful experience. "A special mention to Mr. Aliff" who was very helpful and supportive.. All your staff and their behavior made us feel like home!!

Fantastic and nice

Customer review rating 4.4/5

Franco S. G. T. H. Couples - 02/01/2020 Confirmed reviews ALL

It was good, and new hotel I ever stayed with Mercure

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