Mercure Kuala Lumpur Shaw Parade 4 stars

Dear Valued Guest, First of all, thank you for your support and loyalty as Accor ALL member! It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Cindy Yeoh General Manager

Dear Valued Guest, Thank you for your support being an ALL member and for taking the time to share your feedback following your recent stay at Mercure Kuala Lumpur Shaw Parade. We are delighted to know that you found your stay to be nice and comfortable. Thank you also for bringing to our attention the condition of the bathtub area in your bathroom. We sincerely apologize for the loose holder and appreciate you highlighting this, as guest safety is our utmost priority. Please be assured that our Maintenance team attended to the matter promptly, and the loose holder has since been repaired. We truly appreciate your valuable feedback, as it helps us improve both our facilities and guest experience. We look forward to welcoming you back to Mercure Kuala Lumpur Shaw Parade for an even more comfortable stay in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Mercure Kuala Lumpur Shaw Parade. We are sorry to learn that your arrival experience did not fully meet your expectations. Please accept our sincere apologies if you found the reception area crowded and felt that the service provided by our Front Office team lacked the level of professionalism you expected. Your comments have been shared with our Front Office management team for review and coaching, as we continuously strive to deliver a warm, efficient, and welcoming experience for every guest. We would also like to clarify the matter regarding the Tourism Tax (TTX). Please be assured that no additional Tourism Tax was collected from you during either check-in or check-out. As part of our standard verification process, our team reconfirmed that the Tourism Tax had already been paid through your booking platform and requested a copy of the payment receipt for our records, as it had not been obtained during check-in. We sincerely apologize if this verification process caused any confusion or inconvenience. Thank you once again for your valuable feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a smoother and more enjoyable experience on your next visit. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Dear Valued Guest, Thank you for your support for being an ALL member and for taking the time to share your feedback following your recent stay at Mercure Kuala Lumpur Shaw Parade. We are pleased to know that you had an overall good stay with us. However, we sincerely apologize for the delay in the return of your laundry and for the inconvenience and frustration this caused. We fully understand how important timely laundry service is, especially for guests during their stay, and we regret that we did not meet your expectations. We are also sorry that you had to make several calls to our Front Office before your laundry was returned. This is certainly not the level of service we strive to provide, and your feedback has been shared with both our Housekeeping and Front Office teams for immediate review to ensure better coordination and communication. Please be assured that the turnaround time for laundry services is not influenced by whether the laundry is complimentary or chargeable. All guest laundry is handled with the same level of priority and care. We regret that your experience did not reflect this standard. Thank you once again for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to provide you with a much smoother experience on your next visit. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your recent stay at Mercure Kuala Lumpur Shaw Parade. We are truly delighted to know that you had a great time with us. It is wonderful to hear that you enjoyed our convenient location, comprehensive hotel facilities, comfortable room, and the warm hospitality and service provided by our team. We are especially pleased that you appreciated our complimentary minibar. We are glad this added value to your stay and made your experience even more enjoyable. Complimentary minibar items are one of the many thoughtful touches we offer to guests staying in our Classic Superior Room category and above. Your kind words are a great source of encouragement to our entire team, and there is no greater compliment than knowing you plan to return. Thank you once again for your support. We look forward to welcoming you back to Mercure Kuala Lumpur Shaw Parade for another memorable stay. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade