Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.4/5 1,095 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152 Jalan Changkat Thambi Dollah, Pudu, ., 55100 KUALA LUMPUR, Malaysia

Description

ALLSAFE approved hotel

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah, Pudu, .
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHORAK-ALL DAY DINING RESTAURANT

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,095 reviews

TripAdvisor Rating  4.5/5  711 reviews

Good hotel

TripAdvisor rating 5.0/5

Roam66473211484 TripAdvisor review

I visited with my family for a vacation.. Good place, nice view, room was clean condition, the staff were kind but the swimming pool was small There was no problem swimming and playing If I come back to Kuala Lumpur, I'm willing to visit

Noisiest hotel

Customer review rating 3.0/5

Lisa Couples - Confirmed reviews ALL

Room was very comfy and beds were very comfortable. Staff were great and granted us a late checkout. BUT the room door and the wardrobe doors never stopped banging incessantly from 9.00pm until 1.00am. The self closing doors were very loud . Also, The wardrobe doors banged to open then banged against the wall upon opening, and banged again when closing. The hotel being a tour group hotel they all unpack late and repack early. If you don’t like quiet then this is a great choice , as location central

Dear Lisa K., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet all your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Good Receptions and Clean Rooms

Customer review rating 5.0/5

Amir K. Couples - Confirmed reviews ALL

The receptions helped us a lot, Caroline, Angelica and the Manager guided a lot and they were so careful about the guests and they were friendly. We were not familiar to the city but they did the their best to make our trip easier and more enjoyable. The room was clean, the breakfast was delicious and it was good for all tastes. Thanks to KL Mercure Shaw Parade Hotel.

Dear Amir K., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with Caroline and Angelica and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Room Is Clean

Customer review rating 3.0/5

T. S. T. Business - Confirmed reviews ALL

The stay in the room is quite OK. However, I was a bit disappointed with the Carpark conditions (looks like very run down) and also the breakfast area, which is very clouded, the choices for the breakfast is also very limited.

Dear Swee T. T., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Bad stay

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The experience of staying with you was not successful and the hotel was not at the required level, but the reservation was made through the tourism company and not through me

Dear Emad A., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

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Other web-users rate our hotel

  • 836 reviews 8.5/10 Location
  • 1,308 reviews 8.9/10 Room
  • 1,306 reviews 9/10 Service
  • 35 reviews 7.5/10 WiFi
  • 654 reviews 9/10 Cleanliness
  • 501 reviews 6.3/10 Breakfast
  • 487 reviews 8/10 Comfort
  • 287 reviews 7.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.