Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,585 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,585 reviews

TripAdvisor Rating  4.3/5  777 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Hui L. K. Couples - Confirmed reviews ALL

This is my 4th time in 15mths checking in this Mercure. Staffs are friendly. Rooms are of good size & beds are comfortable for us. Overall rooms are very well maintained. Lobby is also cosy & well-coming. Location is convenient for us as there are many food options & within walking distance to Hang Tuah/Imbi/Pudu/Bt Bintan Stations & Lalaport/Berjaya Times Sq/TRX/Pavillion etc... We'll def be back soon. Tks to Team Mercure Shaw Parade!

Customer review rating 3.0/5

Kevin L. J. Families - Confirmed reviews ALL

Was disappointed this time round. Despite writing in to request for same level room in advance. Did not manage to get it. Also this is my son bday trip. Not even a small slice of cake.

Customer review rating 3.0/5

Yogesa N. C. Families - Confirmed reviews ALL

The front desk officers on the day of of our arrivsl, are not worth to be there. We were standing in front of them in the big entrance hall, five of us, but they did not care to see us and let us waiting,,, then after when they received us, they did not even asked us to have a seat first.... will never come back at Shaw Parade Mercure Hotel.

Customer review rating 4.0/5

Jason L. Couples - Confirmed reviews ALL

This was my first stay at the hotel for 4 days and 3 nights (room only), booked through Agoda. The staff were friendly and helpful, and the check-in process was smooth at around 5:00 PM. Below is my overall experience: 1. Room The room was spacious, clean, and well-maintained. The bed was comfortable, and the pillows were medium-firm. 2. Water Dispenser A water dispenser machine is available for guests, which is convenient and environmentally friendly. 3. Bathroom Amenities Standard bathroom amenities were provided, including toothbrushes and toothpaste, a shower cap, hand soap, shampoo, and body wash. Feedback: The bathroom door could not be fully closed, resulting in water leakage outside the shower area. Additionally, the sink edge was damaged with sharp edges, which may pose a safety concern. 4. Location The hotel is located near LaLaport, approximately a 13–15 minute walk. However, it is somewhat distant from Hang Tuah Station. 5. Nearby Facilities & Convenience A Starbucks on the ground floor adds extra convenience, especially for guests who enjoy coffee in the morning. Across the road, there are several convenience stores, including 7-Eleven, 99 Speedmart, and KK Super Mart, as well as a laundry shop, making it easy for longer stays. Overall, the hotel offers a comfortable stay with good surrounding amenities, though minor improvements in bathroom maintenance would enhance the experience further.

Customer review rating 5.0/5

Shandy P. Couples - Confirmed reviews ALL

Sister Dayang was very helpful during the check-in process, and also all the staff were very polite. The breakfast was delicious. The room is newly renovated and has a water purification machine. The rooftop restaurant has a spectacular city view, including one of the tallest buildings in KL (TRX Tower). We spent 5 wonderful days here!

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.