Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,570 reviews

Best price
guarantee
Mercure Kuala Lumpur Shaw Parade - Image 1
Mercure Kuala Lumpur Shaw Parade - Image 2
Mercure Kuala Lumpur Shaw Parade - Image 3
Mercure Kuala Lumpur Shaw Parade - Image 4
152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,570 reviews

TripAdvisor Rating  4.3/5  778 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Ahmad N. H. Couples - Confirmed reviews ALL

Well appointed room, great KL city view, close to shops, restaurants and laundry. Staff are friendly too

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Customer review rating 5.0/5

Claudine N. -. G. Couples - Confirmed reviews ALL

I stayed here for four nights and had an excellent experience in Kuala Lumpur. The location is very convenient, within walking distance to Lalaport Mall, ICC food spot, and many other restaurants. The hotel staff were friendly and very accommodating to our requests. The room was spotless and exceptionally clean. Breakfast offered a wide variety of options, and the hotel also boasts a fantastic view of iconic landmarks like the Petronas Towers and Merdeka. I would definitely stay here again!

Dear Guest, Thank you very much for your generous and heartwarming review. We are truly delighted to know that you had an excellent stay with us during your time in Kuala Lumpur. It is wonderful to hear that our location added convenience to your trip, with easy access to Lalaport Mall, ICC Pudu and the many dining options nearby. We are equally pleased that our team’s friendliness and attentiveness made a positive impression on you. Your kind words about the cleanliness of the room will certainly be shared with our housekeeping team, who take great pride in maintaining high standards. We are also glad you enjoyed the breakfast variety and the beautiful views of Kuala Lumpur’s iconic landmarks such as the Petronas Twin Towers and Merdeka 118. Feedback like yours truly motivates us to continue delivering memorable experiences to all our guests. We sincerely look forward to welcoming you back for another fantastic stay in the near future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 4.0/5

Chin K. T. Business - Confirmed reviews ALL

Breakfast need more improve

Dear Guest, First of all, thank you for your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedback received on our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Customer review rating 4.5/5

Gert V. O. Business - Confirmed reviews ALL

the rooms are clean and up to date

Dear Guest, First of all, thank you for your support and loyalty as Accor ALL member! It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedback received. Thank you again for sharing your experience, and we look forward to welcome you back again. Sincerely, Cindy Yeoh General Manager

Customer review rating 4.0/5

Vic S. Families - Confirmed reviews ALL

comfortable stay. old tv, too thick pillow, poor breakfast pillow too thick, hard to sleep breakfast not good enough for mercure standard, staff also not helpful. especially the egg corner staff !!

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that you had a generally comfortable stay, but we are truly sorry to learn about the areas where your experience did not meet expectations. We regret that the pillow comfort affected your sleep. Guest comfort is extremely important to us, and please be assured that we do have alternative pillow options available upon request. Our housekeeping team will also be reminded to inform guests accordingly so we can better support individual preferences. We also appreciate your comments regarding the television and breakfast experience. Your feedback about the breakfast quality and the service attitude, particularly at the egg station, is taken very seriously. This is not the standard of service we aim to provide, and your remarks have been shared with our Food & Beverage team for immediate review, retraining and improvement. Thank you again for bringing these matters to our attention, as it helps us enhance our service and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,489 reviews 9.1/10 Location
  • 1,852 reviews 8.8/10 Room
  • 1,808 reviews 8.9/10 Service
  • 125 reviews 7.3/10 WiFi
  • 891 reviews 8.6/10 Cleanliness
  • 675 reviews 7.9/10 Comfort
  • 571 reviews 7.3/10 Breakfast
  • 517 reviews 7.8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur