Mercure Kuala Lumpur Shaw Parade

Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 250 reviews

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Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

ALLSAFE approved hotel

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah, ,, .
55100 KUALA LUMPUR
Malaysia

  • By plane

    KLIA At 57km / 35 miles

  • By train

    RAPIDKL MONORAIL At 0km / 0 miles

GPS:3.139884, 101.712267

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CHORAK-ALL DAY DINING RESTAURANT

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Our accommodation(s)

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 4 room types: Deluxe, Executive, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  250 reviews

TripAdvisor Rating  4.5/5  668 reviews

BREAKFAST SOP

Customer review rating 4.5/5

L. L. S. Couples - Confirmed reviews ALL

I HAVE THE BREAKFAST AT 800AM IS FULL OF GUEST A LOT OFF THE GUEST NOT WEARING MASK GO OUT TO TAKE FOOD ALL GOING TO HAVE BREAKFAST THE HOTEL , YR STAFF IN FRONT NEVER ASK GUEST TO WEAR MASK BEFORE GOING IN.. KITCHEN LOOK LIKE NOT ENOUGH STAFF WORKING THE FOOD QUALITY IS GOING DOWN STREAM NOW ,HOPE FUTURE WILL GET BACK TO THE BEST OLD DAYS , 1 MORE IS MY ROOM 1901 THE WASH BESEN POP UP WATSE IS BROKEN PLEASE ASK THE PLUMBING THE LOOK AT IT !!!

Comfortable hotel

Customer review rating 3.5/5

Jun Business - Confirmed reviews ALL

Room was clean and comfortable Breakfast selection was limited. Better value from ordering from a delivery APP Laundry was fast. However could not be charged to room and need to be in cash otherwise need to pay at counter so it was not convenient Same with buying food at the lounge on first floor. Cash only and could not charge to room. Payment by card was only available at check in counter.

Staff should know more about All benefits

Customer review rating 4.0/5

Eiji Solo - Confirmed reviews ALL

I stayed here for one night, room was excellent, service was perfect, but the staff only allows me to check out late until 13.00 even I am all platinum member, and when the next day morning after I check out I ask another staff again about late check out benefits, this staff says I can late check out until 17.00 ?!?! And also, no welcome fruits in the room (as one more of my friend stay here last month, there were a fruit in the room even they are not a platinum members?!) The breakfast was good, but the toilet in the breakfast room and nearby the lobby was super dirty, it should be more clean than this!!

Enjoyable

Customer review rating 5.0/5

Andy Couples - Confirmed reviews ALL

Was great from check in to check out. I arrived very late the next day in the morning. Staff at check in were very accommodative and efficient. Got a little birthday surprised done by the team without requesting. Room was clean, tidy and comfortable. By the way, the cupboard door hinge was detached. Please look at it. I forgot to mention at check out. Everything else was great. Thank you for the great hospitality.

Dear ANDY L., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good Location and Friendly Front Staff

Customer review rating 4.0/5

Royston Couples - Confirmed reviews ALL

I was at 1113 and every night at about 9 to 11pm it was noisy ? There should also be clarity on which level Mercure customers supposed to park as one only realise much later

Dear SOO HUI ROYSTON T., First of all, thank you for your support and loyalty as Accor ALL member! It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we look forward to welcome you back again. Sincerely, Cindy Yeoh General Manager

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Other web-users rate our hotel

  • 197 reviews 7.5/10 Location
  • 273 reviews 8.7/10 Room
  • 246 reviews 9.2/10 Service
  • 15 reviews 8.5/10 WiFi
  • 153 reviews 8.5/10 Cleanliness
  • 129 reviews 7.9/10 Comfort
  • 84 reviews 6.7/10 Breakfast
  • 56 reviews 7.8/10 Amenities

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