Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,524 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152, Jalan Changkat Thambi Dollah, ., 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Jalan Changkat Thambi Dollah, .
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHORAK-ALL DAY DINING RESTAURANT

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,524 reviews

TripAdvisor Rating  4.5/5  756 reviews

Certificate of excellence 2024

A Memorable Stay with Top Notch Service

Customer review rating 5.0/5

Faridah Solo - Confirmed reviews ALL

My stay was excellent! Booking with Rizal and he also providing parking details which I really appreciated. However, I personally prefer not to drive in this area due to a occasional heavy traffic and I’m a single traveller. Check in with Atif was smooth. Ariful and Jishan were helpful. The room was spacious, clean and comfortable. The location is perfect, just a short walk to Lalaport, Berjaya Times Square and Bukit Bintang. Can see hotel signage even in monorail. Check out was fast. Overall, great service and location — highly recommended!

Dear Faridah M., First of all, thank you for your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It gives us great pride and motivation in reading your lovely comments on our hotel and services. I will share your comments with Rizal, Atif, Ariful and Jishan and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Cindy Yeoh General Manager

Friendly Staff but Disappointing Breakfast

Customer review rating 3.5/5

Tayfun Friends - Confirmed reviews ALL

The staff at the hotel are genuinely friendly and always willing to help—everyone I interacted with was polite, kind, and did their best to assist with anything I needed. Unfortunately, the breakfast experience didn’t match the same standard. The quality of the breakfast was quite poor. The salads didn’t seem fresh at all, and the cheese selection was very limited—only two types were offered, and one of them clearly wasn’t fresh. If you’re coming from Europe or the Mediterranean region and are used to a rich, fresh breakfast, you’ll likely be disappointed. Another frustrating detail was the service during breakfast. While the staff were polite, they kept trying to clear plates and glasses before we had even finished eating. If you step away for a moment—say, to toast your bread—you might come back to find your plate gone. You really have to keep an eye on your table. All in all, the great service from the staff was the highlight, but unfortunately, the breakfast was a big letdown.

Dear Tayfun, Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet all your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Good stay

Customer review rating 4.5/5

Zaipul H. Business - Confirmed reviews ALL

I felt secure

Dear Zaipul H. M., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Pleasant stay

Customer review rating 4.0/5

Noorhilma Y. Business - Confirmed reviews ALL

I had an overall pleasant stay at Mercure Kuala Lumpur Shaw Parade. However, I have some issues with the food served during sahur. I wish the bread section serves butter during sahur, instead of only jams and honey. Also, the food served during sahur could do with some variety, such as omellettes or scrambled eggs. All things considered, I had a pleasant stay, keep up the good work!

Dear NoorHilma Y., Thank you very much for your comments regarding your stay at Mercure Kuala Lumpur Shaw Parade. We are very appreciative of your kind words of praise and suggestions. I will proudly pass on your positive comments to all our team members. Your satisfaction is the best reward for our team, who work hard consistently from our hearts to offer you a memorable stay experience. We hope to welcome you again soon very soon. Sincerely, Cindy Yeoh General Manager

Happy stay

Customer review rating 4.5/5

Kayzack R. Business - Confirmed reviews ALL

The first impression of the checking in process and the front counter design arevery welcoming.

Dear Kamarolzaman A., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

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Other web-users rate our hotel

  • 1,482 reviews 8.9/10 Location
  • 2,041 reviews 8.9/10 Room
  • 2,018 reviews 9/10 Service
  • 91 reviews 8.1/10 WiFi
  • 958 reviews 8.8/10 Cleanliness
  • 694 reviews 8.2/10 Comfort
  • 612 reviews 7.4/10 Breakfast
  • 498 reviews 7.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.