Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,583 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,583 reviews

TripAdvisor Rating  4.3/5  777 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Jason L. Couples - Confirmed reviews ALL

This was my first stay at the hotel for 4 days and 3 nights (room only), booked through Agoda. The staff were friendly and helpful, and the check-in process was smooth at around 5:00 PM. Below is my overall experience: 1. Room The room was spacious, clean, and well-maintained. The bed was comfortable, and the pillows were medium-firm. 2. Water Dispenser A water dispenser machine is available for guests, which is convenient and environmentally friendly. 3. Bathroom Amenities Standard bathroom amenities were provided, including toothbrushes and toothpaste, a shower cap, hand soap, shampoo, and body wash. Feedback: The bathroom door could not be fully closed, resulting in water leakage outside the shower area. Additionally, the sink edge was damaged with sharp edges, which may pose a safety concern. 4. Location The hotel is located near LaLaport, approximately a 13–15 minute walk. However, it is somewhat distant from Hang Tuah Station. 5. Nearby Facilities & Convenience A Starbucks on the ground floor adds extra convenience, especially for guests who enjoy coffee in the morning. Across the road, there are several convenience stores, including 7-Eleven, 99 Speedmart, and KK Super Mart, as well as a laundry shop, making it easy for longer stays. Overall, the hotel offers a comfortable stay with good surrounding amenities, though minor improvements in bathroom maintenance would enhance the experience further.

Customer review rating 5.0/5

Shandy P. Couples - Confirmed reviews ALL

Sister Dayang was very helpful during the check-in process, and also all the staff were very polite. The breakfast was delicious. The room is newly renovated and has a water purification machine. The rooftop restaurant has a spectacular city view, including one of the tallest buildings in KL (TRX Tower). We spent 5 wonderful days here!

Overall comfortable stay

TripAdvisor rating 4.0/5

Shawaal TripAdvisor review

Clean rooms Friendly, helpful and attentive staff Booked 2 rooms for 9 days about a month in advance and requested they be side by side or across from each other. Was travelling with teen kids At check in our rooms were far apart Thanks to Amirul, Duty Manager, he was able to move us the next day. Only issue is poor water pressure throughout the stay even after we changed rooms. I’ve read other reviews that pointed this out so it’s definitely an ongoing issue no matter what time you use the shower. Overall comfortable stay. Good location. Nice property. Housekeeping staff deserve praise.

Customer review rating 3.5/5

Kooi H. T. Business - Confirmed reviews ALL

As this is my first time staying here, Mercure KL Shaw Parade did not dissapoint. The location is convenient, the staff are friendly and accomodative, the room is bright, cozy and comfortable while the breakfast has many varieties of delicious choices. Will surely stay here again in my future trips to that part of KL

Customer review rating 4.0/5

Apple H. S. H. Couples - Confirmed reviews ALL

Our room was clean and met our needs. The breakfast w as good, though some of the food was cold.

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  • 504 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.