Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating 4.4/5 4,046 reviews

#ALLSAFE Accor

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Mercure Kuala Lumpur Shaw Parade
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Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Boasting a 24-hour front desk

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
Information message

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah
55100
kuala lumpur
malaysia

Tel: +600392243030

Fax: (+60)0392243039

Check-in from 15h00

Check out up to 12h00

  • By plane

    KLIA At 57km / 35.42 miles

  • By train

    RAPIDKL MONORAIL At 0.8km / 0.5 miles

GPS :3.139884, 101.712267

Our accommodation(s)

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 4 room types: Deluxe, Executive, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Deluxe Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Executive Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Lobby Bar provides a relaxing ambience for all guests after a long day of activities in the city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 113

  • Maximum capacity: 112 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,046 reviews

tripadvisor

TripAdvisor Rating 4.5/5

659 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay. Room clean and comfortable

Customer review rating 4.4/5

Patricia Solo - 14/11/2020 Confirmed reviews ALL

Itz just unable to the swimming pool view

Dear PATRICIA A., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and pool will be allowed to open again by the authorities. Sincerely, Cindy Yeoh General Manager
Customer review rating 4.4/5

Anonymous Friends - 14/11/2020 Confirmed reviews ALL

All is good but the bedsheet so smelly and the toilet the worst one i had ever, still smell eventho already pump it.

Dear Mr. MUHAMMAD, Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager Cindy Yeoh General Manager

Great hospitality, awesome beef burger!

Customer review rating 4.4/5

William Couples - 02/11/2020 Confirmed reviews ALL

Great hospitality from Ms Phui See and her team. Beef burger definitely a must try.

Excellent!

Customer review rating 4.4/5

Ammar Friends - 02/11/2020 Confirmed reviews ALL

I’m very enjoy my stay here since this Mercure Hotel excellently treating thier loyalty guest. Just like mine, i’m thanks to Mercure hotel to treat me and my companion very well. From check in to check out it meet my expectation to stay here during pandemic. I’m really enjoy they provide us breakfast, late check out and the best thing is they replace the lounge access to in room dining executive voucher for lunch/dinner. I’m really appreciate to all staff here where they all are very kind to us during our stay. Hope to stay here again soon. I would like to give my compliment to 3 receptionist who attend my request (forgot their name) one is during receptionist who attend during check in at 31/10 (7pm-8pm) , then the receptionist who attend me at 1/11 (3am-4am) who very politely attend and assist me to my room during late night hour since i’m coming late to the hotel because i’m busy on daylight. After that the third receptionist who attend me at counter on 1/11 (8am-9am) where she attend me and fulfill my request also give me executive meal voucher due to the lounge is closed. Please give three of them compliment from me and i’m sure they are very dedicated staff. Thanks.

Dear MUHAMMAD AMMAR IRFAN BIN H., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your compliments with our team as described by you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay and room are clean

Customer review rating 4.4/5

Anonymous Business - 01/11/2020 Confirmed reviews ALL

The room was spacious and clean. Very quite and calm environment . I got myself a me time while working (Work from Hotel) and its a very pleasant stay. The view was okay just the refrigerator doesn’t cold enough to keep my beverages. But overall I will defo comin’ back to this place.

Dear TENGKU I., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

well location Good stay

Customer review rating 4.4/5

Yusz Couples - 31/10/2020 Confirmed reviews ALL

perfect room cleaness owesome n stff very frendly n helpfull..

Dear YUHZ, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good Customer Service but ...

Customer review rating 4.4/5

Ms.y. Friends - 30/10/2020 Confirmed reviews ALL

Overall Customer Service are very good from every staff in the hotel . But the air cond inside the room is a bit problematic , besides been staying many days at the same room , suddenly want me to change and make me packed and unpacked things for no reason at all.

Dear MS. Y., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Excellent

Customer review rating 4.4/5

Perumal S. Business - 27/10/2020 Confirmed reviews ALL

Thanks to the receptionist for the warm welcome to Mercure Kuala Lumpur. Overall I had a very comfortable stay.

Dear PERUMAL S., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Short Stay

TripAdvisor rating 4.5/5

cktan_tck 26/10/2020 TripAdvisor review

Nice room, fast check in and check out process. There's hotel parking at high floor within the complex but is chargeable per day RM10. The room comes with breakfast. Hotel cafe is operate. Will visit here again, hope the parking rate will be free (absorb by hotel).

Comfortable short stay

Customer review rating 4.4/5

Sn1990 Solo - 21/10/2020 Confirmed reviews ALL

Extremely quiet due to the Covid situation. Room was comfortable and well-appointed. F&B had good options but quality could be better.

Dear STEVEN SUN PING N., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our chef and team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good Value

Customer review rating 4.4/5

Adrian Business - 19/10/2020 Confirmed reviews ALL

Very affordable price with breakfast included.

Dear ADRIAN CHEE HAO L., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

A gem in city centre

Customer review rating 4.4/5

M.fazli Couples - 17/10/2020 Confirmed reviews ALL

Satisfying stay regardless of MCO and most of the facilities are limited.Lot of construction works surrounds the hotel but it will be great when all completed.Just right in front of the mega structure TRX,i see a big potential of this hotel to be one of the prestigous hotel in TRX.Staff were all excellent,the room was very clean & well maintain regardless of the smelly bathroom & fridge malfunctioned.It solved quickly by the staff.I love the Grab services provided by the hotel to Pavilion even on very limited time.My first stay at the property & not my last as i enjoyed my stay so much.Keep up the good services & maintain all the facilities.This hotel has very nice view ot the city.

Dear MOHD FAZLI B., We very much appreciate your supportive and positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Overall was okay.

Customer review rating 4.4/5

Siti Families - 12/10/2020 Confirmed reviews ALL

The location is good. Nearby and easy access to hot spot places. The breakfast food was okay, can be improved. However the parking rate is not worth it if you are staying more than 1 night (RM10/day). Should just make a complimentary parking for the guests.

Dear MS. S. IBRAHIM, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

First impression - Excellent hotel, love everything about it!

Customer review rating 4.4/5

Ms. E. Families - 11/10/2020 Confirmed reviews ALL

We have never stayed in this hotel due to many other 4/5 stars hotel around the area. We have booked one deluxe room on our short vacay to KL. The booking was made due to good reviews that we read from the travel websites. Our first impression of the hotel - excellent! The hotel is clean and we received great hospitality here. Staffs are helpful and most importantly, easy check in and check out. The room is great with nice bathroom and most importantly, comfortable bed! We love it! Would recommend this hotel to others and surely will be back for more. Keep it up. Thanks!

Dear MS. E., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good Staying

Customer review rating 4.4/5

Shah Couples - 08/10/2020 Confirmed reviews ALL

Overall Good Staying and Very Statisfied. Without disturd from other people. And Good Communication. I Will Come Again.

Dear RIDHWAN M., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

I just love your staff mostly chinese staff man!! still young maybe new staff..

Customer review rating 4.4/5

Faizahzukhi Families - 07/10/2020 Confirmed reviews ALL

Horrible view!! Horrible scent but well greet! Room to small....Parking does not like 4 start hotel...I only can say previous Mercure penang is better! Will not come again....

Dear ZUKHI F., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Clean and spacy room with well located city center

Customer review rating 4.4/5

Daniel Friends - 06/10/2020 Confirmed reviews ALL

Value for money for stay in the hotel, warm welcome from the staff . Got the complimentary breakfast with Accor Gold member. I booked 2 Single bed room but end up assigned with double bed room. Indeed the staff are help to arrange additional bed .

Dear DANIEL YIT FOONG S., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Satisfy some how

Customer review rating 4.4/5

Tony W. Families - 05/10/2020 Confirmed reviews ALL

Room is clean, moderate spacious, air cond is working well, shower water temperature is working. The bfast foods served cold, nasi Lemak with small pieces of chicken bone, cold fried rice noodle, cold omelette, can be improved.

Dear TONY CHEW HOW W., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that these feedbacks will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay

Customer review rating 4.4/5

Anonymous Families - 05/10/2020 Confirmed reviews ALL

Room a clean, toilet is good, averoll very satisfied.

Dear TIYA N., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay

Customer review rating 4.4/5

Aimie N. Couples - 04/10/2020 Confirmed reviews ALL

Clean n tidy room, really enjoy while staying at mecure hotel..

Dear AIMIE N., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

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