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Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating 4.4/5 3,945 reviews
Mercure Kuala Lumpur Shaw Parade
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+ 18 Services
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Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Boasting a 24-hour front desk

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • Free daily shuttle service to Central Market and Pavilion Shopping Mall

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah
55100
kuala lumpur
malaysia

Tel: +60392243030

Fax: (+60)392243039

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KLIA At 57km / 35.42 miles

  • By train

    RAPIDKL MONORAIL At 0.8km / 0.5 miles

GPS :3.139884, 101.712267

Our accommodations

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Deluxe Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Privilege Room

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with Queen Bed

  • Max. number of persons: 3
  • Area: From 53m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Lobby Bar provides a relaxing ambience for all guests after a long day of activities in the city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 152 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,945 reviews

tripadvisor

TripAdvisor Rating 4.5/5

642 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great place to stay

Customer review rating 4.4/5

Trevor M. Solo - 20/03/2020 Confirmed reviews ALL

Well located, clean, friendly and helpful staff. Nothing more needed for a great holiday experience and being an Accor member the additional privilege of an upgrade and late check out was the icing on the cake. .

Dear Trevor M., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Location easily access to shopping mall

Customer review rating 4.4/5

Bk C. Couples - 19/03/2020 Confirmed reviews ALL

Customer service very friendly n helpful.

Dear CH'NG BEE K., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Location is good, very convenient to look for delicious foods

Customer review rating 4.4/5

Hau J. T. Solo - 18/03/2020 Confirmed reviews ALL

Everything is fined, except the restaurant for breakfast as it was a bit warm during breakfast time !

Dear HAU JUI T., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Comfortable bed and pillow

Customer review rating 4.4/5

Jay K. Couples - 17/03/2020 Confirmed reviews ALL

Good location for explore all the local foods, very comfortable bed and pillow but unfortunately, the chair for my room got dust mite, should pay more attend on hygiene on other place in room beside the bed. Overall, it is a good stay.

Good facilities and living condition in the hotel

Customer review rating 4.4/5

Ruowen J. Solo - 15/03/2020 Confirmed reviews ALL

Good service good living condition good facilities. Wifi needs to improve.

Dear Ruowen EXT- J., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Great stay

Customer review rating 4.4/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Friendly professional staff

Dear MITRA K., First of all, thank you for your support and loyalty as ALL Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

great stay

Customer review rating 4.4/5

Nazri Families - 14/03/2020 Confirmed reviews ALL

had a good experience from the front service to the bar lady who helped us with our order.

Dear NAZRI, First of all, thank you for your support and loyalty as ALL Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay

Customer review rating 4.4/5

Samy K. Business - 13/03/2020 Confirmed reviews ALL

Peaceful, restful, joyful

Dear SAMY K., First of all, thank you for your support and loyalty as ALL Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Lovely friendly staff

Customer review rating 4.4/5

Alison J. Couples - 11/03/2020 Confirmed reviews ALL

A very nice hotel , good food and very efficient staff. Comfortable and clean rooms with lots of attention to detail.

Dear ALISON J., First of all, thank you for your support and loyalty as ALL Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Friendly staffs, clean and worth in value

Customer review rating 4.4/5

Jw F. Families - 11/03/2020 Confirmed reviews ALL

I would like to specially thanks to the duty manager Ms. Phui See, excellent service from her. During current coronavirus outbreak session, this hotel provide sanitizers in all lift and easy to find out in every corner. Reception will take down all visitor temperature. We had our anniversary celebration in this hotel, thanks to the team who decorate for our room.

Dear JIA WEN F., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Amazing Stay

Customer review rating 4.4/5

Katherine Couples - 11/03/2020 Confirmed reviews ALL

Had a amazing stay in your hotel especially the time we arrived Keith was smiling and welcoming us like a family. That made our stay more special because it starts with a great service.

Dear MARY KATHERINE B., First of all, thank you for your support! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially to Keith. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good

Customer review rating 4.4/5

Shashika O. Couples - 09/03/2020 Confirmed reviews ALL

The front office people were very Friendly and helpful

Dear SHASHIKA O. Z., First of all, thank you for your support and loyalty as ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

GooD stay!

Customer review rating 4.4/5

Vera Families - 09/03/2020 Confirmed reviews ALL

Cool nice amazing

Dear VERA K., First of all, thank you for your support and loyalty as ALL Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Great value and service

Customer review rating 4.4/5

David Business - 09/03/2020 Confirmed reviews ALL

I have stayed here before and tried other Accor hotels in KL and this is my favorite. I’m a platinum member and they really look after you. My only negative is that the food options are very basic and limited in the hotel but plenty of options close by to make up for this. Thanks

Dear DAVID K., First of all, thank you for your support and loyalty as ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Excellent and Good Service

Customer review rating 4.4/5

Tommy Y. Business - 09/03/2020 Confirmed reviews ALL

Unexpected warmly birthday suprise, although is a belated welcome

Dear CHUN WEI TOMMY Y., First of all, thank you for your support and loyalty as ALL Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Y. General Manager

Expectations met

Customer review rating 4.4/5

Anonymous Solo - 04/03/2020 Confirmed reviews ALL

Everything well maintained.. Room according to my preferences.. Staff excellent

Dear NELLY CECILIA S., First of all, thank you for your support and loyalty as ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good Boutique Hotel experience

Customer review rating 4.4/5

Anonymous Couples - 03/03/2020 Confirmed reviews ALL

We enjoy the very friendly service and housekeeping staff members, especially in the swimming pool and bar area. Rooms are well-maintained.

Dear BENTON W., First of all, thank you for your support and loyalty as ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

well located. It is out of management the road development next to hotel. Still good.

Customer review rating 4.4/5

K. F. Business - 03/03/2020 Confirmed reviews ALL

Well received, and information signage is very good. Only the laundry service late evening decline. But one of the employee arrange with extra charge of 50%. There should be nothing to say no before try. Bravo. You have Chinese restaurant behind you. Idea to have special discount for hotel guest offer could be arrange.

Dear f. K., First of all, thank you for your support ! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Great moment

Customer review rating 4.4/5

Prayudi S. Couples - 03/03/2020 Confirmed reviews ALL

It is great hotel Tq for the decor in the room, we like it so much Clean and neat room and facilities All staff were so nice Only during our bfast, One kitchen staff cutting the fruit for the buffet without any gloves, and another kitchen staff refilling the pastries only wearing one glove, he did touching all the bread.... Other than that we did really our visit to mercure

Dear PRAYUDI CHRISMAS s., First of all, thank you for your support and loyalty as ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

fantastic .

Customer review rating 4.4/5

Diva Friends - 03/03/2020 Confirmed reviews ALL

The front desk was extremely efficient and polite, Tastefully decorated and seriously comfortable beds/ pillows. The toilet were well planned and built. Should I renew my accor card, it will be for this hotel.

Dear DIVA, First of all, thank you for your support! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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