Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,560 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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Mercure Kuala Lumpur Shaw Parade - Image 3
Mercure Kuala Lumpur Shaw Parade - Image 4
152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, 2 Single Beds

Photo out of - Classic Room, 2 Single Beds

Discover comfort in our Classic Room, a blend of modern luxury and heritage. Explore the local culture with 'Discover Local by Mercure' Local Bites. Enjoy the Mercure Great Bed, in-room water filter, coffee/tea amenities amid the city backdrop.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in our Classic Superior Room with a Great Bed by Mercure, 'Discover Local by Mercure' Local Bites, local soft drink minibar, premium bathroom amenities, in-room water filter, coffee and tea amenities and vibrant city night views.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Unwind in our Classic Superior Room with a Great Bed by Mercure, 'Discover Local by Mercure' Local Bites, local soft drink minibar, premium bathroom amenities, in-room water filter, coffee and tea amenities and vibrant city night views.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Indulge in our Privilege Room with a Great Bed by Mercure. Enjoy capsule coffee machine, minibar with local soft drinks and a 'Discover Local by Mercure' welcome gift. Room with premium WIFI, Bluetooth speaker, high floor with vibrant city view.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Privilege Luxe Room offers Mercure's Great Bed, buffet breakfast, coffee machine, soft drink minibar, local snacks, 'Discover Local by Mercure' welcome gift, daily 4-pc laundry, 20% off food and drink, WIFI, Bluetooth speaker, 55″ TV, vibrant city view.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our cosy suite offers Mercure's Great Bed, buffet breakfast, soft drink minibar, 'Discover Local by Mercure' welcome gift, local snacks, Italian mocktail tasting, premium WIFI, Bluetooth speaker, 55″ TV, daily 4-pc laundry and 20% off food and drink.

  • Views:

    City View

Max. number of persons
3
Area
From 53 m² / 570 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 213 rooms
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • 213 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Rooftop Pool

  • Outside
  • On site

Gym

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 2.18 € 10 MYR Per day

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Chorak

Photo out of - Chorak

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Cooking style
Cafe
Capacity
124
Accessibility
Accessible service
152, Changkat Thambi Dollah, 55100 Kuala Lumpur, Malaysia
Telephone +60 3-9224 3030
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Unwind high above the city at our rooftop pool bar, where refreshing beers and crafted cocktails meet stunning views of TRX Tower and the KL skyline.

Located on level 20, the gym is exclusively available only for in house guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,560 reviews

Customer review rating 5.0/5

Hanif H. -. A. K. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Mohamad Z. B. G. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Edmund C. Solo - Confirmed reviews ALL

Customer review rating 3.5/5

Boon H. K. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Valerie K. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Mohamad Z. B. G. Business - Confirmed reviews ALL

All Accor particularly Mercure in KL customer service never fails to impress and the professionalism rendered by the front desk is exceptionally appreciated.

Customer review rating 4.5/5

Edmund C. Solo - Confirmed reviews ALL

I had a very pleasant stay at Mercure Kuala Lumpur Shaw Parade. The room was spacious, clean, and comfortable, with everything I needed for a relaxing stay. The in-room water dispenser was a big plus, and having a coffee machine made the experience even better. The location was great, with convenient access to TRX and Berjaya Times Square. However, traffic in the area could be quite congested at times, so getting around occasionally required some extra planning. The check-in process was seamless and quick, and the front desk staff were friendly, welcoming, and willing to assist. This made a great first impression and contributed positively to my overall experience. One area that could be improved is the check-out and deposit refund process. My deposit was not refunded at check-out, although I acknowledge that I could have asked about it as well, and I had left the deposit slip in the room. That said, it would have been helpful if the staff had checked with me before I left. I subsequently emailed the hotel and received a response explaining how to obtain the refund, which I appreciated. However, I am still waiting for the payment to be processed, and the follow-up communication has been a little slow. Overall, I was very happy with my stay and would consider staying here again. The comfortable room, thoughtful in-room amenities, convenient location, and welcoming check-in experience were definite highlights. A smoother deposit refund process and more timely follow-up would make the experience even better.

Customer review rating 3.5/5

Boon H. K. Families - Confirmed reviews ALL

Should have controlled the sound from your ballroom, the vibrations from the music was terrible. 2nd night was better controlled, overall good except some visible mould at the edge of the basin. Other than that, good experience n will stay here again.

Customer review rating 4.5/5

Valerie K. Families - Confirmed reviews ALL

The location was convenient and the stay was comfortable. The staff were super helpful and nice as well!

Customer review rating 5.0/5

Stuart M. Solo - Confirmed reviews ALL

Good position very comfortable and helpful staff

Customer review rating 5.0/5

Shamsudin I. Families - Confirmed reviews ALL

Walking distance to Berjaya Time square, Lalaport, convenient stores, laundry, and basic needs

Customer review rating 5.0/5

Norfaezah A. Couples - Confirmed reviews ALL

Staff friendly Room comfortable to stay

Customer review rating 4.5/5

Gregory O. Couples - Confirmed reviews ALL

Hotel was clean and comfortable, and the amenities were nice. Staff was very personable and helpful. There was quite a bit of noise from the hallway and rooftop(?) on our last night--a Saturday night.

Customer review rating 2.0/5

Ana C. H. Business - Confirmed reviews ALL

Wifi doesnt work in my room and staff cat fix it

Dear Guest, We sincerely apologise for the inconvenience caused by the poor Wi-Fi connectivity during your stay. We understand how important a stable internet connection is, and we appreciate you bringing this matter to our attention. Please be assured that we will look into the issue and take the necessary corrective measures to improve the Wi-Fi connectivity and provide a better experience for our guests. Thank you for your valuable feedback and understanding. We apologize once again for the inconvenience caused. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 4.0/5

Theodore C. Friends - Confirmed reviews ALL

Great location. Very convenient to shopping, dining and transportation. Hotel itself is good quality with helpful and friendly staff service and clean, well-maintained rooms. Rates are affordable for this location.

Customer review rating 4.5/5

Phillip G. Families - Confirmed reviews ALL

Great hotel, positioned well. Downside the pool closes way to early.

Customer review rating 5.0/5

Ruhban M. Business - Confirmed reviews ALL

I LIKE STAFF IS VERY GOOD AND RECEPTION ONE LADY PAKISTANI TO MUCH HELPFULL AND CARE CUSTOMER

Customer review rating 4.5/5

Thirushan P. Couples - Confirmed reviews ALL

From check in to check out was such a pleasant experience. The staff are extremely helpful and friendly, the hotel was in immaculate condition and the service was outstanding. A special thank you to the Duty Manager Mr Vicknesh who made the whole check-in and checkout process a pleasure.

Customer review rating 4.5/5

Nawaz V. Business - Confirmed reviews ALL

Nice & comforting

Customer review rating 3.5/5

Roberts L. Solo - Confirmed reviews ALL

The hotel itself is perfect, the rooms are really nice, clean and spacious. My only issues was with the bar staff. One night I called down to ask if the bar was open and if we could order food, to which the reception said yes. I went up less than five minutes later, ordered my drink and the waiter told me the kitchen was closed. Twenty minutes later, another member of staff was asking people if they’d like to order food! The same waiter again, said the kitchen was closed! The manager came up, the kitchen was not closed and we did managed to get some food (which was nice) On another night, we got served a beer and then security came up and told us to ‘drink up’ and asked us to leave! Why give someone a beer and 2 minutes later, ask us to leave. It’s simple things like this that can irritate guests and should have been avoided. I’m unsure if it was due to the lack of training or something else.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our rooms and found them clean, comfortable, and spacious. However, we sincerely apologize for the inconsistent information provided by our bar team regarding food service, as well as the inconvenience caused by the way you were asked to leave after being served a drink. We understand how frustrating these experiences must have been and regret that they affected your overall stay. Please be assured that your feedback will be shared with the relevant department heads for further review and improvement, particularly in staff communication, service consistency, and guest handling. We truly appreciate your valuable comments and hope to have the opportunity to welcome you back for a much smoother and more enjoyable experience. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 3.5/5

Ivana S. Families - Confirmed reviews ALL

The stay was considerably pleasant. The room was spacious, the staffs were friendly and helpful. The location was superb, walking distance to TRX Exchange Mall. We did however find some cockroaches in the room near the luggage storage. We called the reception, and was immediately assigned to another room. And another minor thing that can be improved was probably the room service. We requested for some cutleries to be delivered to the room, but unfortunately nothing came after 30mins waiting. But it was a good stay nevertheless!

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay, our spacious rooms, friendly staff, and convenient location. However, we sincerely apologize for the inconvenience caused by the cockroaches and the delay in delivering the cutlery. Your feedback has been shared with the relevant teams for improvement. We appreciate your understanding and look forward to welcoming you back for an even better experience. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 1.5/5

M. Z. M. S. Solo - Confirmed reviews ALL

At night around 11pm, there was loud noise from upper floor that disturbed my sleep. It happened few times throughout the night

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We sincerely appreciate your comments, particularly regarding our buffet breakfast, and take them positively as an opportunity to improve our services. Please be assured that your feedback has been shared with our Head Chef for immediate attention and further improvement. We strive to provide every guest with an exceptional experience, and we sincerely apologize that we fell short on this occasion. We truly hope you will give us another opportunity to regain your trust and provide you with the excellent hotel experience that many of our guests have come to appreciate and enjoy. We look forward to welcoming you back and making your next stay a more memorable one. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 5.0/5

Nency L. Families - Confirmed reviews ALL

the location, service, food, specially for dispencer in room and all complementari perfect 💖 we will back again if come to KL..

Customer review rating 4.0/5

Rina T. Solo - Confirmed reviews ALL

Overall a really good experience. I love that the room is clean and the equipments (e.g., aircon, TV, sink) are all working as it should. One problem though is that one of the lift's maintenance was done during the day and when I used that same lift at night, it would not bring me to my floor (button lit up and dimmed, lift did not move). I had to approach the front desk for help, which the staff very courteously helped me with another lift and I managed to get to my room floor. The staffs are very friendly and helpful, they made me feel very welcome.

Other web-users rate our hotel

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  • 819 reviews 9/10 Cleanliness
  • 608 reviews 7.9/10 Comfort
  • 539 reviews 7.6/10 Breakfast
  • 469 reviews 7.7/10 Amenities

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