Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.4/5 1,091 reviews

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ALLSAFE approved hotel

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah, Pudu, .

GPS:3.139884, 101.712267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,091 reviews

TripAdvisor Rating  4.5/5  711 reviews

Bad stay

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The experience of staying with you was not successful and the hotel was not at the required level, but the reservation was made through the tourism company and not through me

Good location

Customer review rating 4.5/5

Nancy Couples - Confirmed reviews ALL

Easy access to shopping malls and public transportation. Staff are friendly, and reserve taxi in timely manner.


Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL


Friendly staff

Customer review rating 3.5/5

N L. Business - Confirmed reviews ALL

I recalled that my room was already booked as an Executive Room. And your staff "upgraded" me to the same Executive Room. It is alright to give me a better excuse that there are no more rooms to upgrade me to. Rather than telling me that the room your hotel gave me was an upgraded one. This leaves a distasteful feeling that your staff are not sincere. I have been an Accor member for many years. Prior to Covid, I had enjoyed Platinum status too and I can tell what an upgraded room is. Even on my recent trip to Manila, I was really given a room upgrade to a suite. Hence kindly advice your staff not to treat all your customers like it is the first time we checked into a hotel. If I had booked my stay with Pullman KLCC (where I normally stayed), they would have upgraded my room as always.

Friendly staff and good location

Customer review rating 4.5/5

Clement S. Solo - Confirmed reviews ALL

The staff very friendly and helpful.

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Other web-users rate our hotel

  • 830 reviews 8.6/10 Location
  • 1,300 reviews 8.8/10 Room
  • 1,296 reviews 9/10 Service
  • 35 reviews 7.5/10 WiFi
  • 650 reviews 9/10 Cleanliness
  • 497 reviews 6.3/10 Breakfast
  • 485 reviews 7.9/10 Comfort
  • 284 reviews 7.5/10 Amenities

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