Mercure Kuala Lumpur Shaw Parade 4 stars

Overall I’m happy n satisfied to stay in mercure kl Shaw parade. One need to improve is staff knowledge, my friend n I spend time in pool bar, ask about Accor plus member benefit, staff can’t give answer, plus easy make wrong our order. ( May because they are trainee)

Our stay at Mercure Kuala Lumpur Shaw Parade was splendid. The rooms were spacious and tidy. Beds and chairs in the rooms were comfortable. Breakfast buffet was delicious and lots to choose from. The staff were very friendly and helpful. The swimming pool was refreshing. The views were spectacular. A very good location for a walking distance to places of interest.

overall Ok, but as seems to be usual with Accor hotels the breakfast was a bit of a mess. Not having high quality full grain breads in this day and age is a joke! And on two of the three mornings when I entered the breakfast room almost all of the tables were covered with used crockery and had not been cleared or cleaned, very bad!

THe hotel has very good view of the city centre. Only drawback is the construction nearby which is however understandable. Hotel reception is efficient and helpful. Rooms are clean and tidy. Breakfast is excellent with a good choice of food. Fruits are of great quality. We appreciate the hotel follows environmental protection policy by not giving out small bottles of shampoo and conditioner.

Overall, a really great experience, exceptional breakfast, clean rooms and great staff, will defiantly stay again, loved the walk to the shopping and public transport everyday

The room we had was spacious & well appointed. Complimentary soft drinks was appreciated. At first the location of the hotel does not look ideal but there is a large shopping mall (Berjaya Times Square) less than 5 mins walk away. The hotel entrance faces the back of the shopping mall which makes the mall look like an apartment building. The popular shopping/entertainment precinct of Bukit Bintang is 15 mins walk & the closest monorail station, IMBI is less than 10 mins walk.

Every member of staff were polite and very pleasant. No request was ever any problem and it was a delight to meet such lovely people.

This is the 3rd time to stay with this hotel, Luke the convenient of the location and easy to access the food and entertainment. And also the complimentary meal voucher. Good to stay here

Very satisfied and very good. Convinient place as well. Hav't tried ghe swiming pool but looks nice. Like to try it next time. The room nice but i personally prefer harder beds. No down sides except a few noisy guests shouting? partying? in groups in the roms nearby. Its OK. Thx once again

Thank for the hospitality

It is a very good hotel we liked the location and the building especially the staff but I wish if the breakfast contain more Mediterranean food over all thank you very much for the great service

I was late for check in, so my welcome drink i used when checkout but they still accept it.

The hotel made an effort to meet our request for an adjourning room. This arrangement gave my parents a piece of mind during the stay as I was always available. The rooms are in great condition. The service were excellent. The staff are very friendly and accomodating.

Excellent service by front counter staffs Mr Fazli and William during our check in process, most of the staffs are friendly and helpful, The room was spacious and clean, nice birthday decoration and cake, best view from pool bar, 3 minutes walking distance to Berjaya Times Square Mall, convenience store and restaurants just opposite the hotel, best mercure hotel in town

Friendly staff always smiling. Clean and spacious rooms.