Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating 4.4/5 3,897 reviews
Mercure Kuala Lumpur Shaw Parade
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Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Boasting a 24-hour front desk

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • Free daily shuttle service to Central Market and Pavilion Shopping Mall

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah
55100
kuala lumpur
malaysia

Tel: +60392243030

Fax: (+60)392243039

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KLIA At 57km / 35.42 miles

  • By train

    RAPIDKL MONORAIL At 0.8km / 0.5 miles

GPS :3.139884, 101.712267

Our accommodations

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Deluxe Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Privilege Room

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with Queen Bed

  • Max. number of persons: 3
  • Area: From 53
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Lobby Bar provides a relaxing ambience for all guests after a long day of activities in the city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 152

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,897 reviews

tripadvisor

TripAdvisor Rating 4.5/5

638 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.4/5

A. A. L. Families - 21/02/2020 Confirmed reviews ALL

The employees can't be more friendly, they smile at you all the time, they help, direct you and give you their best thought, the pool was more than beautiful after a full day around the town. We simply enjoyed our stay and surely to be recommended.

Ok hotel

Customer review rating 4.4/5

Samir T. Families - 20/02/2020 Confirmed reviews ALL

Checkin was good,security at the door is very nice. ,breakfast was ok, the chef didn’t understand english and eggs were not well done even asking 3 times. Hotel is old , not the best neighborhood,had breathing issues maybe due to old carpet , gym is small, will not come back again

Comfortable accommodation

Customer review rating 4.4/5

Patrick Solo - 20/02/2020 Confirmed reviews ALL

Comfortable accommodation in an area abounding in food choices. Also, the hotel's own menu is quite affordable for an international hotel. Best accessed by the monorel station (walk through nearby Times Square mall), but buses such as no. 590 are convenient as well.

Customer review rating 4.4/5

Claude Families - 19/02/2020 Confirmed reviews ALL

Nice people.

Satisfactory

Customer review rating 4.4/5

Roony K. Couples - 18/02/2020 Confirmed reviews ALL

Signboards to Lobby Lift from carpark is mot sufficient.

Room is clean

Customer review rating 4.4/5

Jeff Friends - 18/02/2020 Confirmed reviews ALL

Overall I’m happy n satisfied to stay in mercure kl Shaw parade. One need to improve is staff knowledge, my friend n I spend time in pool bar, ask about Accor plus member benefit, staff can’t give answer, plus easy make wrong our order. ( May because they are trainee)

Dear Jeff, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay

Customer review rating 4.4/5

Isaac Families - 17/02/2020 Confirmed reviews ALL

Our stay at Mercure Kuala Lumpur Shaw Parade was splendid. The rooms were spacious and tidy. Beds and chairs in the rooms were comfortable. Breakfast buffet was delicious and lots to choose from. The staff were very friendly and helpful. The swimming pool was refreshing. The views were spectacular. A very good location for a walking distance to places of interest.

Customer review rating 4.4/5

Anonymous Solo - 15/02/2020 Confirmed reviews ALL

overall Ok, but as seems to be usual with Accor hotels the breakfast was a bit of a mess. Not having high quality full grain breads in this day and age is a joke! And on two of the three mornings when I entered the breakfast room almost all of the tables were covered with used crockery and had not been cleared or cleaned, very bad!

Dear KEVIN B., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager.
Customer review rating 4.4/5

Susan Friends - 14/02/2020 Confirmed reviews ALL

THe hotel has very good view of the city centre. Only drawback is the construction nearby which is however understandable. Hotel reception is efficient and helpful. Rooms are clean and tidy. Breakfast is excellent with a good choice of food. Fruits are of great quality. We appreciate the hotel follows environmental protection policy by not giving out small bottles of shampoo and conditioner.

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Great location, friendly and helpful staff.

Customer review rating 4.4/5

Stephen W. Couples - 14/02/2020 Confirmed reviews ALL

Overall, a really great experience, exceptional breakfast, clean rooms and great staff, will defiantly stay again, loved the walk to the shopping and public transport everyday

Helpful Staff

Customer review rating 4.4/5

Carl Couples - 13/02/2020 Confirmed reviews ALL

The room we had was spacious & well appointed. Complimentary soft drinks was appreciated. At first the location of the hotel does not look ideal but there is a large shopping mall (Berjaya Times Square) less than 5 mins walk away. The hotel entrance faces the back of the shopping mall which makes the mall look like an apartment building. The popular shopping/entertainment precinct of Bukit Bintang is 15 mins walk & the closest monorail station, IMBI is less than 10 mins walk.

Dear CARL, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Great service

Customer review rating 4.4/5

Chooi Couples - 11/02/2020 Confirmed reviews ALL

Every member of staff were polite and very pleasant. No request was ever any problem and it was a delight to meet such lovely people.

Good value to stay

Customer review rating 4.4/5

W. Solo - 09/02/2020 Confirmed reviews ALL

This is the 3rd time to stay with this hotel, Luke the convenient of the location and easy to access the food and entertainment. And also the complimentary meal voucher. Good to stay here

Thx Very good!

Customer review rating 4.4/5

Anonymous Solo - 08/02/2020 Confirmed reviews ALL

Very satisfied and very good. Convinient place as well. Hav't tried ghe swiming pool but looks nice. Like to try it next time. The room nice but i personally prefer harder beds. No down sides except a few noisy guests shouting? partying? in groups in the roms nearby. Its OK. Thx once again

Great location

Customer review rating 4.4/5

Asty S. D. Friends - 08/02/2020 Confirmed reviews ALL

Thank for the hospitality

Good stay excellent staff

Customer review rating 4.4/5

Yaman M. Couples - 05/02/2020 Confirmed reviews ALL

It is a very good hotel we liked the location and the building especially the staff but I wish if the breakfast contain more Mediterranean food over all thank you very much for the great service

Good employee

Customer review rating 4.4/5

Rendy G. Couples - 03/02/2020 Confirmed reviews ALL

I was late for check in, so my welcome drink i used when checkout but they still accept it.

Extremely pleased with the stay

Customer review rating 4.4/5

W. W. P. Families - 03/02/2020 Confirmed reviews ALL

The hotel made an effort to meet our request for an adjourning room. This arrangement gave my parents a piece of mind during the stay as I was always available. The rooms are in great condition. The service were excellent. The staff are very friendly and accomodating.

Excellent

Customer review rating 4.4/5

J. Couples - 03/02/2020 Confirmed reviews ALL

Excellent service by front counter staffs Mr Fazli and William during our check in process, most of the staffs are friendly and helpful, The room was spacious and clean, nice birthday decoration and cake, best view from pool bar, 3 minutes walking distance to Berjaya Times Square Mall, convenience store and restaurants just opposite the hotel, best mercure hotel in town

Good Stay

Customer review rating 4.4/5

Mandy Couples - 02/02/2020 Confirmed reviews ALL

Friendly staff always smiling. Clean and spacious rooms.

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