Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,581 reviews

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Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,581 reviews

Customer review rating 4.0/5

Anne C. A. Families - Confirmed reviews ALL

The service is okay but they need to properly clean the room.

Dear Guest, First of all, thank you for your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It is always a pleasure to receive positive feedback. I will share your comments with our Housekeeping team. At the same time, I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedback received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Customer review rating 3.5/5

Pragash A. Business - Confirmed reviews ALL

It was a pleasant stay. :) Two feedbacks only, the food ordered was quite salty (e.g. Mushroom Soup) The other, the hand soap in the room wash room did not work to some issue.

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that you had a pleasant stay overall. At the same time, we appreciate you bringing a couple of matters to our attention. Please accept our apologies that the mushroom soup you ordered was saltier than expected. Your comment has been shared with our culinary team so they can review the preparation and ensure better consistency in taste. We are also sorry to hear that the hand soap dispenser in the bathroom was not functioning properly. This should certainly have been in working condition, and we have informed our housekeeping and engineering teams to check and rectify such issues promptly. Your feedback is very valuable to us as it helps us continue improving our services and facilities. We hope to have the opportunity to welcome you back again for an even more comfortable stay. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 5.0/5

Lean S. H. Families - Confirmed reviews ALL

Good hotel

Dear Lean S. H., First of all, thank you for your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Customer review rating 5.0/5

Samir D. Solo - Confirmed reviews ALL

Made to feel very special and welcoming and nothing was an issue from all the staff

Dear Valued Guest, First of all, thank you for your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It gives us great pride and motivation in reading your lovely comments on our hotel and services. I will share your comments with housekeeping team member who prepared your room so caringly and with the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Cindy Yeoh General Manager

Customer review rating 1.5/5

Yee H. C. Families - Confirmed reviews ALL

Aircon and fridge is not cold

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the air conditioning and refrigerator not being cold during your stay. We understand how important these facilities are to your comfort, and we regret that we did not meet your expectations on this occasion. Please be assured that we have shared your comments with our Engineering team for immediate inspection and rectification to prevent this from recurring. Should you encounter such issues in the future, we encourage you to contact our Front Desk at any time, as we would be more than happy to assist promptly or arrange a room change if necessary. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much more comfortable experience on your next visit. Warm regards, The Management Team Mercure Kuala Lumpur Shaw Parade

Other web-users rate our hotel

  • 1,485 reviews 9.1/10 Location
  • 1,829 reviews 8.7/10 Room
  • 1,800 reviews 8.9/10 Service
  • 125 reviews 7.4/10 WiFi
  • 883 reviews 8.6/10 Cleanliness
  • 671 reviews 7.7/10 Comfort
  • 577 reviews 7.4/10 Breakfast
  • 512 reviews 7.8/10 Amenities

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