Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating 4.4/5 4,030 reviews

#ALLSAFE Accor

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Mercure Kuala Lumpur Shaw Parade
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Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Boasting a 24-hour front desk

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah
55100
kuala lumpur
malaysia

Tel: +6092243030

Fax: (+60)92243039

Check-in from 15h00

Check out up to 12h00

  • By plane

    KLIA At 57km / 35.42 miles

  • By train

    RAPIDKL MONORAIL At 0.8km / 0.5 miles

GPS :3.139884, 101.712267

Our accommodation(s)

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

Deluxe Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Executive Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Lobby Bar provides a relaxing ambience for all guests after a long day of activities in the city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Pool Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 152

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,030 reviews

tripadvisor

TripAdvisor Rating 4.5/5

657 reviews

Short Stay

TripAdvisor rating 4.5/5

cktan_tck 26/10/2020 TripAdvisor review

Nice room, fast check in and check out process. There's hotel parking at high floor within the complex but is chargeable per day RM10. The room comes with breakfast. Hotel cafe is operate. Will visit here again, hope the parking rate will be free (absorb by hotel).

Comfortable short stay

Customer review rating 4.4/5

Sn1990 Solo - 21/10/2020 Confirmed reviews ALL

Extremely quiet due to the Covid situation. Room was comfortable and well-appointed. F&B had good options but quality could be better.

Good Value

Customer review rating 4.4/5

Adrian Business - 19/10/2020 Confirmed reviews ALL

Very affordable price with breakfast included.

A gem in city centre

Customer review rating 4.4/5

M.fazli Couples - 17/10/2020 Confirmed reviews ALL

Satisfying stay regardless of MCO and most of the facilities are limited.Lot of construction works surrounds the hotel but it will be great when all completed.Just right in front of the mega structure TRX,i see a big potential of this hotel to be one of the prestigous hotel in TRX.Staff were all excellent,the room was very clean & well maintain regardless of the smelly bathroom & fridge malfunctioned.It solved quickly by the staff.I love the Grab services provided by the hotel to Pavilion even on very limited time.My first stay at the property & not my last as i enjoyed my stay so much.Keep up the good services & maintain all the facilities.This hotel has very nice view ot the city.

Dear MOHD FAZLI B., We very much appreciate your supportive and positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Overall was okay.

Customer review rating 4.4/5

Siti Families - 12/10/2020 Confirmed reviews ALL

The location is good. Nearby and easy access to hot spot places. The breakfast food was okay, can be improved. However the parking rate is not worth it if you are staying more than 1 night (RM10/day). Should just make a complimentary parking for the guests.

Dear MS. S. IBRAHIM, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

First impression - Excellent hotel, love everything about it!

Customer review rating 4.4/5

Ms. E. Families - 11/10/2020 Confirmed reviews ALL

We have never stayed in this hotel due to many other 4/5 stars hotel around the area. We have booked one deluxe room on our short vacay to KL. The booking was made due to good reviews that we read from the travel websites. Our first impression of the hotel - excellent! The hotel is clean and we received great hospitality here. Staffs are helpful and most importantly, easy check in and check out. The room is great with nice bathroom and most importantly, comfortable bed! We love it! Would recommend this hotel to others and surely will be back for more. Keep it up. Thanks!

Dear MS. E., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good Staying

Customer review rating 4.4/5

Shah Couples - 08/10/2020 Confirmed reviews ALL

Overall Good Staying and Very Statisfied. Without disturd from other people. And Good Communication. I Will Come Again.

Dear RIDHWAN M., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

I just love your staff mostly chinese staff man!! still young maybe new staff..

Customer review rating 4.4/5

Faizahzukhi Families - 07/10/2020 Confirmed reviews ALL

Horrible view!! Horrible scent but well greet! Room to small....Parking does not like 4 start hotel...I only can say previous Mercure penang is better! Will not come again....

Dear ZUKHI F., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Clean and spacy room with well located city center

Customer review rating 4.4/5

Daniel Friends - 06/10/2020 Confirmed reviews ALL

Value for money for stay in the hotel, warm welcome from the staff . Got the complimentary breakfast with Accor Gold member. I booked 2 Single bed room but end up assigned with double bed room. Indeed the staff are help to arrange additional bed .

Dear DANIEL YIT FOONG S., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Satisfy some how

Customer review rating 4.4/5

Tony W. Families - 05/10/2020 Confirmed reviews ALL

Room is clean, moderate spacious, air cond is working well, shower water temperature is working. The bfast foods served cold, nasi Lemak with small pieces of chicken bone, cold fried rice noodle, cold omelette, can be improved.

Dear TONY CHEW HOW W., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that these feedbacks will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay

Customer review rating 4.4/5

Anonymous Families - 05/10/2020 Confirmed reviews ALL

Room a clean, toilet is good, averoll very satisfied.

Dear TIYA N., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay

Customer review rating 4.4/5

Aimie N. Couples - 04/10/2020 Confirmed reviews ALL

Clean n tidy room, really enjoy while staying at mecure hotel..

Dear AIMIE N., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Excellent stay! The best hotel in Kuala Lumpur

Customer review rating 4.4/5

Edwin Solo - 03/10/2020 Confirmed reviews ALL

I made A right choice to stay at mercure hotel Kuala Lumpur. I am gonna tell you that they have the best bed and mattress! Their bed and mattress is better than a lots of 5 stars hotel! Nice pool and also nice teams that assist Me during my stay. I will come back again ! And great location too. Few minutes walk to berjaya Times Square mall and Thanks Kelly and Cindy And others teams member for the great effort To Ensure the happiness of the guest. Will come back again❤️❤️

Dear EDWIN YI SIANG T., We very much appreciate your compliments and comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good stay !

Customer review rating 4.4/5

Nor Couples - 03/10/2020 Confirmed reviews ALL

All is good and great ! I love to stay there and will come soon

Very comfy and nice place to stay

Customer review rating 4.4/5

Putri K. Friends - 02/10/2020 Confirmed reviews ALL

The room is beautiful, well equipped and the service are very good

A Hotel that makes the difference

Customer review rating 4.4/5

Alfred L. Families - 02/10/2020 Confirmed reviews ALL

Flew down to KL to handle my son's college matters and am glad to have been an Accor member. Mercure KL at Shaw Parade personnel excellent & SOP services really makes a difference during the height of current 2nd wave pandemic situation. Words cannot truly describe such great treatment from front-liners to the unsung heroes working at the hotel background e.g. house-keeping, F&B & kitchen etc. I can only say this ..... Thank You All at Mercure for making my stay as pleasant as one possibly could have imagine without even requesting for it. Do stay safe & healthy always til we meet again!!!

Dear ALFRED CHEE MENG L., We very much appreciate your wonderful comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

GOOD LOCATED AND NICE TO STAY.

Customer review rating 4.4/5

Azizi Business - 01/10/2020 Confirmed reviews ALL

NICE WIEV AND COMFORTABLE ROOM TO STAY.STAF VERY DEDICATE AND ALWAYS SMILE

Dear ISHAK H., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

good stay

Customer review rating 4.4/5

Ali Business - 30/09/2020 Confirmed reviews ALL

ok

Dear Shahril Nizar I., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Room so nice, comfortable

Customer review rating 4.4/5

Siti A. Friends - 28/09/2020 Confirmed reviews ALL

I love the view city... Love the pool, but i hope cocktail is open oder .... Breakfast delicious, but the fried kuey teow is little bit salty.. But never mind.. We enjoy

Dear SITI A., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Good Stay

Customer review rating 4.4/5

O. K. L. Business - 28/09/2020 Confirmed reviews ALL

Good preparedness for staying under this RMCO. Breakfast are serve to room.

Dear KOK L. O., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

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