Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,552 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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Mercure Kuala Lumpur Shaw Parade - Image 4
152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, 2 Single Beds

Photo out of - Classic Room, 2 Single Beds

Discover comfort in our Classic Room, a blend of modern luxury and heritage. Explore the local culture with 'Discover Local by Mercure' Local Bites. Enjoy the Mercure Great Bed, in-room water filter, coffee/tea amenities amid the city backdrop.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in our Classic Superior Room with a Great Bed by Mercure, 'Discover Local by Mercure' Local Bites, local soft drink minibar, premium bathroom amenities, in-room water filter, coffee and tea amenities and vibrant city night views.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Unwind in our Classic Superior Room with a Great Bed by Mercure, 'Discover Local by Mercure' Local Bites, local soft drink minibar, premium bathroom amenities, in-room water filter, coffee and tea amenities and vibrant city night views.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Indulge in our Privilege Room with a Great Bed by Mercure. Enjoy capsule coffee machine, minibar with local soft drinks and a 'Discover Local by Mercure' welcome gift. Room with premium WIFI, Bluetooth speaker, high floor with vibrant city view.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Privilege Luxe Room offers Mercure's Great Bed, buffet breakfast, coffee machine, soft drink minibar, local snacks, 'Discover Local by Mercure' welcome gift, daily 4-pc laundry, 20% off food and drink, WIFI, Bluetooth speaker, 55″ TV, vibrant city view.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our cosy suite offers Mercure's Great Bed, buffet breakfast, soft drink minibar, 'Discover Local by Mercure' welcome gift, local snacks, Italian mocktail tasting, premium WIFI, Bluetooth speaker, 55″ TV, daily 4-pc laundry and 20% off food and drink.

  • Views:

    City View

Max. number of persons
3
Area
From 53 m² / 570 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 213 rooms
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • 213 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Rooftop Pool

  • Outside
  • On site

Gym

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 2.20 € 10 MYR Per day

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Chorak

Photo out of - Chorak

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Cooking style
Cafe
Capacity
124
Accessibility
Accessible service
152, Changkat Thambi Dollah, 55100 Kuala Lumpur, Malaysia
Telephone +60 3-9224 3030
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Unwind high above the city at our rooftop pool bar, where refreshing beers and crafted cocktails meet stunning views of TRX Tower and the KL skyline.

Located on level 20, the gym is exclusively available only for in house guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,552 reviews

Customer review rating 5.0/5

Juliana R. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Peng F. Y. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Hayley R. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Calvin T. Friends - Confirmed reviews ALL

Customer review rating 4.0/5

Clement S. W. T. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Peng F. Y. Friends - Confirmed reviews ALL

Happy and delighted

Customer review rating 4.5/5

Hayley R. Solo - Confirmed reviews ALL

The staff were friendly and welcoming from the very first interaction. I was acknowledged for my loyalty with Accor and during my stay asked if there was anything they could do to assist me.

Customer review rating 5.0/5

Calvin T. Friends - Confirmed reviews ALL

My stay was perfect, the check in was smooth and I got to enjoy my me-time despite hectic traveling schedule. Shout out to the FO team for assisting smooth overall experience during my arrival.

Customer review rating 4.0/5

Clement S. W. T. Families - Confirmed reviews ALL

It was a perfect stay for me and my brother who wanted a quiet and comfy staycation. The only part that brought down the ratings is, the promise given by the portfolio revenue manager for a surprise birthday deco and freebies (via email) but ended not done and until I brought it to the reception counter twice.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 4.5/5

Barry E. Solo - Confirmed reviews ALL

This is a particularly well designed, fitted out, managed and run property. It seems to me that pretty well everything is exceedingly well done. My room was perfect for my taste: lighting, air conditioning with precise control (that works!), water pressure and temperature… the water filtering and dispensing device, power points (including USB connections that work!) locations, work station, easy connection between laptop and tv… the offer to opt out of daily housekeeping and be rewarded with ALL points is inspired… The location turned out to be very convenient. I did not know this area at all, beforehand, but figured it out quickly… close enough to Bukit Bintang wining and dining plus two major shopping centres as well as local style restaurants all around. The staff members are exceptionally professional and friendly… clearly well-chosen and trained… This has been a VERY pleasant experience!

Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, our facilities, convenient location, and friendly service. We also appreciate your feedback regarding our Skip The Clean program. We will brief our team again to ensure they fully understand and adhere to the program guidelines. Thank you once again for your kind feedback. We look forward to welcoming you back! Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 4.5/5

Priscilla L. Friends - Confirmed reviews ALL

Generally clean room but saw a small bug/cockroach on the sofa. Bed is super comfortable. Really like the water dispenser, is so much convenient and safer to consumption. Staff is very friendly and professional. A small flaw will be the spread of breakfast buffet.

Customer review rating 5.0/5

Kiko G. Solo - Confirmed reviews ALL

Mega convenient to the rest of Bukit Bintang - malls, Chinatown and bars all very close as well as local restaurants, shops and pharmacies close by

Customer review rating 4.5/5

Nurhazirah H. Solo - Confirmed reviews ALL

The highlight of my stay will be the staff- they were kind and forthcoming. I felt comfortable throughout my 4 days there.

Customer review rating 5.0/5

Voon K. K. Families - Confirmed reviews ALL

Friendly staff

Customer review rating 5.0/5

Li H. Couples - Confirmed reviews ALL

The service staff were efficient and polite - rooms were very clean and without any smell. Amenities within the room were great - the water dispenser is a great addition. The location of this hotel is perfect if you want to be able to walk to several places within the city.

Customer review rating 3.5/5

Yinhua M. Couples - Confirmed reviews ALL

Aircon very weak

Dear Guest, Thank you for sharing your feedback. We are pleased to know that you had a pleasant stay with us. However, we sincerely apologize for the inconvenience caused by the air-conditioning and Wi-Fi connectivity. We have also taken note of your comments regarding the breakfast selection and will share them with the relevant teams for further review and improvement. We truly appreciate your feedback and hope to welcome you back for an even better experience. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 3.5/5

Shan M. L. Business - Confirmed reviews ALL

My bonus 100 points per day from skipping housekeeping are still missing from my booking QSGSCWLB.

Dear Guest, Thank you for your commitment towards supporting our sustainability initiatives by opting out of daily housekeeping. We sincerely apologise for the delay in crediting your bonus points. Please be assured that we will look into the missing 100 bonus points per day and provide you with an update directly via email once we have further information. We truly appreciate your support and contribution towards a more sustainable environment. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 4.5/5

Leong S. L. Couples - Confirmed reviews ALL

room 1515 look great bathroom cleanest will maintained , aircond working well , After yr housekeeping supervisor help me to adjust the temp below 22dg *c , i can tell you that 22dg*c not suitable to Malaysia weather at all , some time i net to call the front desk to get maintenance guy go to my room do reset the aircond . unless when i check in reguested yr staff to reset the aircond .

Customer review rating 4.5/5

Francis E. N. Couples - Confirmed reviews ALL

Staff was good and hotel is neat

Customer review rating 4.5/5

Lik S. C. Couples - Confirmed reviews ALL

Friendly staff Good stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 4.5/5

Wayne S. Couples - Confirmed reviews ALL

Room is a little small and breakfast variety can be improved. Service is excellent

Customer review rating 4.5/5

Tarryn Y. P. S. Solo - Confirmed reviews ALL

The room is neat and clean, linens are clean and comfy. Comes with a water dispenser for hot and luke warm water which is really thoughtful. Most importantly, the card access through the mall door after hours is an added peace of mind for the travelers. I also want to praise the staff members for always friendly and putting a smile at every greetings. The only thing that probably could improve is the air-conditioning to be able to adjust the mode cause it gets really cold at night with the fixed mode and replenish of the shower cap more often would be appreciated.

Dear Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed the cleanliness and comfort of our rooms, thoughtful in-room amenities, and the added security of our after-hours access. Your kind compliments towards our team are truly appreciated. We also thank you for highlighting the areas for improvement regarding the air-conditioning settings and shower cap replenishment. We will share your feedback with the relevant teams for further review and follow-up. We appreciate your valuable feedback and look forward to welcoming you back for another pleasant stay! Sincerely, Dayang Haslinda Juana Operations Manager

Customer review rating 5.0/5

Hanif H. -. A. K. Couples - Confirmed reviews ALL

Enjoy staying there, i bought happy hour breakfast. I invited my friend having breakfast with me at the hotel.

Dear Guest, Thank you for your lovely feedback! We are delighted to know that you enjoyed your stay, breakfast experience with your friend, and our welcome drink. It is especially rewarding to know that you felt appreciated during your visit. We truly appreciate your support and look forward to welcoming you back for another enjoyable experience! Warm regards, Dayang Haslinda Juana Operations Manager

Customer review rating 5.0/5

Mohamad Z. B. G. Business - Confirmed reviews ALL

All Accor particularly Mercure in KL customer service never fails to impress and the professionalism rendered by the front desk is exceptionally appreciated.

Dear Guest, Thank you for your kind words and continued support of Accor and Mercure Kuala Lumpur. We are truly delighted to know that our Front Office team made a positive impression through their professionalism and exceptional service. Your recognition is a great encouragement to our team and motivates us to continue delivering memorable guest experiences. We look forward to welcoming you back for another pleasant stay! Warm regards, Dayang Haslinda Juana Operations Manager

Other web-users rate our hotel

  • 1,275 reviews 9.2/10 Location
  • 1,561 reviews 8.8/10 Room
  • 1,579 reviews 8.9/10 Service
  • 88 reviews 6.7/10 WiFi
  • 818 reviews 9/10 Cleanliness
  • 604 reviews 7.8/10 Comfort
  • 532 reviews 7.5/10 Breakfast
  • 464 reviews 7.7/10 Amenities

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