Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,584 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,584 reviews

Customer review rating 4.5/5

Roland H. H. Couples - Confirmed reviews ALL

Great

Customer review rating 4.5/5

Shafiee Y. Solo - Confirmed reviews ALL

I had the pleasure to have stayed here for the weekend. Check in and check out were a breeze...

Customer review rating 2.5/5

Yunus P. Couples - Confirmed reviews ALL

Stayed for two nights. Good location with malls nearby (10-20min walk). The aircon temperature setting could not be lowered to below 22C, other hotels have this as low as 16C, so unsure if the hotel is trying to save money by restricting a lower setting. Elevators were fast and gym had air con. Unfortunately, the breakfast, although varied, most dishes were tasteless, so definitely would not recommend the breakfast.

Dear Guest, Thank you for taking the time to share your detailed feedback following your two-night stay with us. We are pleased to know that you appreciated our convenient location, fast elevators, and the comfort of our air-conditioned gym facilities. Regarding the air-conditioning temperature, please allow me to clarify that our minimum setting of 22°C is aligned with Accor’s sustainability guidelines and energy efficiency commitments. It is not intended as a cost-saving measure, but rather part of our environmental responsibility efforts. I apologise for not offering to send a fan to your room. We understand that personal comfort preferences vary, and we regret any inconvenience this may have caused during your stay. We are, however, concerned to learn that the breakfast did not meet your expectations, particularly in terms of taste. While we are glad you found the selection varied, your comments regarding the flavor of the dishes have been shared with our culinary team for immediate review and improvement. Delivering a satisfying breakfast experience is very important to us, and we appreciate your honest feedback. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 4.5/5

Gde B. S. P. Friends - Confirmed reviews ALL

I'm extremely satisfied with the service! Booked for a birthday trip and requested for a simple birthday greeting but instead I was served with a birthday cake! I honestly didn't expect that! I enjoyed the stay very much. Breakfast was good and the menu was changed daily, so that was nice. I only have 1 complain that I think the hotel needs to address: the smoking area. Why placed it in the swimming area where children and people with asthma like to swim? The smoke can even be smelled from the other end of the swimming pool. Please consider moving the smoking area to be outside the hotel or have a dedicated smoking room / floor that is away from are where children would frequent.

Dear Guest, Thank you so much for your wonderful feedback. We are truly delighted to know that you were extremely satisfied with our service and that your birthday celebration with us turned out to be a memorable one. It brings us great joy to hear that the surprise birthday cake exceeded your expectations and added a special touch to your trip. I will certainly share your kind words with our team, who will be very happy to know their efforts made your celebration even more meaningful. We are also pleased that you enjoyed the breakfast variety and the daily menu changes. At the same time, we sincerely appreciate you highlighting your concern regarding the smoking area near the swimming pool. Your point is absolutely valid, especially considering families with children and guests who may be sensitive to smoke. Please accept our apologies for the discomfort caused. We take this matter seriously and will review the current designated smoking location to explore improvements that better balance guest comfort, safety and regulatory requirements. Thank you once again for your valuable feedback and for choosing to celebrate your birthday with us. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 5.0/5

Hoon C. C. Solo - Confirmed reviews ALL

All staffs very attentive and courteous

Dear Guest, First of all, thank you very much for the years of your support and loyalty as Accor ALL member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade Hotel very much. It gives us great pride and motivation in reading your lovely comments on our hotel and services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Cindy Yeoh General Manager

Other web-users rate our hotel

  • 1,497 reviews 9.1/10 Location
  • 1,856 reviews 8.7/10 Room
  • 1,813 reviews 9/10 Service
  • 124 reviews 7.4/10 WiFi
  • 895 reviews 8.6/10 Cleanliness
  • 678 reviews 7.8/10 Comfort
  • 580 reviews 7.3/10 Breakfast
  • 520 reviews 7.8/10 Amenities

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