Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,613 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,613 reviews

Customer review rating 2.5/5

Chan L. K. Business - Confirmed reviews ALL

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Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are sorry to learn that several aspects of your stay did not meet your expectations, and we sincerely apologize for the inconveniences caused. Firstly, we regret the discomfort caused when your toothpaste and toothbrush were removed during room servicing. We understand your concerns regarding hygiene, especially as the items had been placed by the basin. Your comments have been shared with our Housekeeping team to reinforce the importance of handling guests' personal belongings with greater care and avoiding unnecessary movement or disposal of such items. We are also disappointed to learn that our breakfast experience fell short of your expectations. We apologize that there was no team member present at the egg station when you wished to place your order, and that you found the selection limited. Your feedback has been shared with our Culinary and Food & Beverage teams for review as we continue to enhance the variety and overall dining experience. Lastly, we are sorry for the oversight during your check-out regarding the change due. We understand how frustrating this must have been and apologize for the lapse. Your comments have been shared with the Front Office team as a reminder of the importance of attentiveness and accuracy during payment transactions. Thank you once again for bringing these matters to our attention. Your feedback is valuable to us and helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 4.5/5

Thiam H. T. O. Couples - Confirmed reviews ALL

All the front office service/reception staff were very responsive and helpful during our stay. I also noted that the breakfast buffet had vastly improved since my last stay last year. Better variety and quality. Housekeeping of our rooms was very well done everyday. Overall, we had a truly comfortable and relaxing stay at your hotel. Thanks.

Customer review rating 4.5/5

Kai M. T. Solo - Confirmed reviews ALL

I love everything about this hotel, but there's a chance encounter that might be worthy of sharing with the management team. In the afternoon on the second day of my stay, a member of your staff rang my doorbell and replenished the soft drinks in the fridge after I let him in. After he left, a strong smell of tobacco lingered in the room.

Dear Valued Guest, Thank you very much for your kind feedback and for sharing your experience with us. We are delighted to know that you enjoyed your stay and that you loved so many aspects of the hotel. Your support and appreciation mean a great deal to us. At the same time, we would like to thank you for bringing to our attention the incident that occurred on the second day of your stay. We are sincerely sorry to learn that you noticed a strong smell of tobacco lingering in the room after our team member replenished the complimentary soft drinks. Please accept our apologies for the discomfort caused. Maintaining a fresh and pleasant environment for our guests is of utmost importance to us, and we take your comments seriously. Rest assured that we will share your feedback with the relevant department and remind our team members of the importance of upholding our grooming and hygiene standards while attending to guest rooms. We truly appreciate your willingness to share this observation with us, as feedback such as yours helps us maintain and improve the standards of service that our guests expect and deserve. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Kuala Lumpur Shaw Parade for another enjoyable stay in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Customer review rating 4.0/5

Yen F. N. Couples - Confirmed reviews ALL

Food quality decrease compared to to my last few visits, limited choices, should provide more choices

Customer review rating 3.0/5

Kwan W. C. Business - Confirmed reviews ALL

Breakfast is quite limited choice and mostly cater for Malay food. The worst is no microwave facility, try to heat up my food which is halal yet being denied by front desk and cafe. The rest is ok but above highlight needs improvement, to attract international clients.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our breakfast offerings. While we are pleased that the rest of your stay was satisfactory, we regret that the breakfast selection did not fully meet your expectations. Your feedback regarding the variety and the desire for more international options has been shared with our Culinary team as we continuously review our menu to cater to the diverse preferences of our guests. We are also sorry to learn of your disappointment regarding the inability to heat up your halal food. We understand how this may have been frustrating, particularly when travelling. Please allow us to explain that we are currently unable to permit the reheating or processing of outside food due to several important food safety considerations. These include the risk of cross-contamination with hotel food and equipment, the hotel's responsibility for food safety once guest food has been handled by our team, and the inability to verify the storage conditions and time-temperature history of externally sourced food. While we regret any inconvenience caused, these measures are in place to safeguard the health and wellbeing of all our guests. We appreciate your understanding in this regard. Thank you once again for your constructive feedback. We value your suggestions, which help us identify areas for improvement, and we hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Other web-users rate our hotel

  • 1,460 reviews 9.2/10 Location
  • 1,781 reviews 8.7/10 Room
  • 1,758 reviews 8.9/10 Service
  • 115 reviews 7.1/10 WiFi
  • 880 reviews 8.8/10 Cleanliness
  • 672 reviews 7.8/10 Comfort
  • 602 reviews 7.5/10 Breakfast
  • 506 reviews 7.8/10 Amenities

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