Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,601 reviews

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Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,601 reviews

Customer review rating 3.0/5

Liyang Y. Solo - Confirmed reviews ALL

Housekeeping is very unprofessional. Don't disturb, knock on the door crazily. And more importantly the bathroom smells bad.

Customer review rating 4.5/5

Hoon P. T. Solo - Confirmed reviews ALL

Good location with lots of amenities nearby, excellent service, rooms are clean

Customer review rating 5.0/5

Shikara D. Couples - Confirmed reviews ALL

From the time we entered the hotel, management made us feel welcome. My husband and I got complimentary drink vouchers and the staff were extremely helpful. Our room was spacious and comfortable. Breakfast had a large spread and the meals were tasty. We had a great experience.

Customer review rating 4.5/5

Wee P. L. Families - Confirmed reviews ALL

Staff are supportive. Location is good with 7-11 opposite, a big shopping mall (lalaport mall) within 10 mins walk and plenty eating places nearby. Swimming pool is big enough for a swim.

Customer review rating 3.0/5

Simon W. K. C. Friends - Confirmed reviews ALL

Facilities are well maintained Service at front desk is good House keeping service below expectation Breakfast average

Dear Valued Guest, First of all, thank you for your support and loyalty as Accor ALL member! We are pleased to know that you found our facilities well maintained and that you experienced good service from our Front Desk team. Your kind words will certainly be shared with them. At the same time, we sincerely apologize that our housekeeping service did not meet your expectations. This is not the standard we strive to deliver, and your feedback has been shared with our Housekeeping team for immediate review and improvement. With regard to the air-conditioning, please allow us to share that the system is centrally controlled as part of our sustainability efforts. However, we understand that individual comfort may vary, and our team would be happy to assist where possible, including providing a fan upon request for additional comfort. We also appreciate your comments regarding the breakfast experience, and we will continue to review our offerings to better meet our guests’ expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Other web-users rate our hotel

  • 1,485 reviews 9.1/10 Location
  • 1,829 reviews 8.7/10 Room
  • 1,796 reviews 8.9/10 Service
  • 124 reviews 7.5/10 WiFi
  • 887 reviews 8.5/10 Cleanliness
  • 675 reviews 7.5/10 Comfort
  • 584 reviews 7.3/10 Breakfast
  • 515 reviews 7.7/10 Amenities

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