ibis Styles Kuala Lumpur Fraser Business Park 4 stars

Customer review rating (ALL Rating) 4.2/5 528 reviews

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ibis Styles Kuala Lumpur Fraser Business Park - Image 1
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1 Jalan Metro Pudu 2, Fraser Business Park, Fraser Business Park, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • 472 modern rooms with high quality bedding and unlimited WiFi for ultimate comfort

  • Close proximity to local attractions and nearby shopping malls (KLCC, Pavilion, IKEA)

  • 5 minutes walk to Chan Sow Lin LRT train station - easily connected to city's attractions

Our accommodation(s)

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Hotel location

ibis Styles Kuala Lumpur Fraser Business Park

1 Jalan Metro Pudu 2, Fraser Business Park, Fraser Business Park
55200 KUALA LUMPUR
Malaysia

GPS:3.128646, 101.714889

Telephone
Fax +60 3-9232 8699

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

sTreats

Non contractual photo

Located at the lobby level with easy access. Menu showcases authentic Malaysian Favourites. From 11am - 10pm Daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  528 reviews

Customer review rating 3.5/5

Nordiyana M. R. Couples - Confirmed reviews ALL

I had quite a good experience generally but there were a few little things that could be improved in the future. There was no laundry bag in the room and the food options for breakfast were so little that I felt quite disappointed for choosing to include breakfast during my stay.

Customer review rating 4.0/5

Swati G. P. Friends - Confirmed reviews ALL

Hi very good hotel, some changes their should be lock in washroom ,washroom glass is transparent so it should not be their rest everything is good , in breakfast open kitchen & kellogg's chocos counter to be provided

Customer review rating 4.5/5

Noor I. I. Couples - Confirmed reviews ALL

Chan Sow Lin MRT & LRT station...me and my husband always opt this hotel because I need the train to go food hunting while my husband prefer to drive for his work whenever we are there (easy access and plenty car parking spaces)

Customer review rating 2.5/5

Benteboula H. Friends - Confirmed reviews ALL

The following feedback is purely constructive and in no way negative or degrading: Overall, our stay was okay if you're not used to hotels and dont know what should and should not happen with a particular service. Im writing this because my expectation from a 4 star hotel was high. The staff are very friendly and smiley however there was one particular intance with a staff member at a restaurant where on one interaction they were almost arrogant and rolling their eyes everytime i asked/inquired about something. To give them the benefit of the doubt, it was early morning and it was probably at the start of their shifts and we all wake up on the wrong side of the bed sometimes. After this interaction, the same staff was nothing but smiley and happy everytime. It could be that they realized that i noticed their behaviour and rectified it as I have said nothing about this to anyone therefore I salute the staff member for their awareness. This is also to remind the department trainers to reiterate and refresh team member's minds about body language and separating work from home. As we arrived, reception team was very welcoming. My membership status was acknowledged which is appreciated. They missed to inform us about the restaurant timings and the cuisines but this was not a very big deal. We entered the room and it was very hot due to the A/C being OFF. Its a very hot and humid country and rooms that are booked should have the A/C turned ON prior to guest arrival for their comfort (we had mentioned our arrival time on the booking). I can understand cost cutting initiatives but it should not be at the cost of guest comfort. We have picked up the towels to have a shower but they had small colored stains. We have asked to have them replaced while we went outside and unfortunately the new towels had stains as well. We nicely asked for the second time to have them replaced (late at night) and yet again the new towels had stains. I picked up the towels and went to the night manager on shift and showed him the towels and asked nicely to ask Housekeeping to pay attention especially when it comes to hygiene. The night manager was very helpful and we got clean towels. While using the shower, the shampoo dispenser was stuck and had to ask for assistance to fix it. When using the bathroom, we noticed the water hose next to the toilet was broken. The room tiles were broken/not fixed properly. The wall had what seemed to be old coffee stains that probably could not be removed. The A/C was not cooling properly until we asked for maintenance. We've asked not to put dental kits so Housekeeping could save some stock since we had personal dental kits of our own. They kept placing dental kits till the day we checked out and we asked 3 times not to do so and 1 of these times was addressed to the Front Desk Supervisor. I have tried to go for breakfast on the 4th floor early morning and I was asked for a voucher/coupon which I assumed it would usually be given for those who had breakfast included and we didnt have it included therefore I have told the hostess at the counter that I would pay. She unfortunately denied me from entering without a coupon when I explained again and again that I would pay for the breakfast. I had to come down to the night manager for assistance and him being supportive and helpful as always, he escorted me to the breakfast room and explained to the hostess in their language and I was eventually allowed entry. This seemed to be a language barrier/misunderstanding. I have opted to have breakfast on the ground floor and chose the American breakfast option where I initially asked to mix the tomatoes and onions with the scrambled eggs instead of eggs, tomatoes, and onions separate (Nothing added. Same inclusions/ingredients in the American breakfast just mixed) however i was told that the chef could not do it. Since I knew that it could be done and probably the waitress or the chef were only "playing by the book", I have asked to see the Front Desk Duty Manager to just inform him/her about this preference of mine and to add it to my ACDC profile however I was informed that i needed to speak to F&B in charge since this was F&B Related whereas it was only a request. I have met with the F&B Manager who was extremely welcoming and kind but i was surprised that he was informed that I requested to speak to him directly whereas I only asked the Duty Manager to add my breakfast preferences. Before meeting with the F&B Manager, I have met with Jega (pardon me if I misspelled his name) who took it upon himself to do whatever I wanted and assured me that it would be done and it was indeed done. I really appreciate his confidence in assuring me that it would be done which only shows the empowerment given to him by his department head and I salute him/her for that. I was asking for American Breakfast everyday and my scrambled eggs request was met everytime which I highly appreciated. Having said that, the consistency of the food presented was unfortunately lacking. Sometimes I was served 2 hash browns and sometimes 1 and they were different in size everytime. At a certain point, and this is not to accuse or point fingers but the hash browns were so hard to chew they felt like they were reheated and not fresh. It could also be the quality if the Hash Browns themselves. I left the plate as it was given to me and have not eaten and the waiter saw that I did not eat anything from the plate yet they never asked why. The only person who asked about my breakfast experience was the Duty Manager at the Front Desk. We ran out of soap and shampoo on our last night prior to check out day which means the staff cleaning our rooms were not checking the shampoo/soap dispencers if they needed refilling. They replaced our floor mats once and then never after that. Based on my experience in hospitality and as a guest, hotels often forget that guests are on vacation and should not have to follow up and ask again and again for things they want. Hotel employees are there to serve and please guests in the comfort of their rooms/seats without being asked twice and should certainly not refer them to speak to other employees. Requesting, actioning and following up is something guests do when they are working. When they are on vacation and especially at a 4 star hotel, all that they should do is ask or request and everything should be at their disposition and this is what was missing in my stay and what was disappointing to go through. Some of the things we experienced were because of the lack of attentiveness from the staff but more importantly the lack of supervision. Aside from this, staff are very friendly and occasionally fast at delivering services (regardless of the result of the requests). I'd like to highlight a few staff members whom I appreciated very much (I may have forgotten the names): Jega from F&B, F&B Manager, and all F&B team in the restaurant on the ground floor, FO Night Manager, and both FO Duty Managers. I hope the relevant department heads and department trainers will take this feedback as a training material and retrain team members on the little details. Wishing you the best of luck with your daily operations.

Customer review rating 5.0/5

Junyang S. Friends - Confirmed reviews ALL

Generous late check out time, very helpful for my evening flight. The front desk staff are always very friendly and helpful.

Other web-users rate our hotel

  • 451 reviews 7.9/10 Location
  • 465 reviews 7/10 Room
  • 393 reviews 8.1/10 Service
  • 9 reviews 8.3/10 WiFi
  • 245 reviews 7.1/10 Cleanliness
  • 175 reviews 5.3/10 Breakfast
  • 15 reviews 1.2/10 Wellness Area

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