ibis Styles Kuala Lumpur Fraser Business Park 4 stars

Dear Mr. Keng Y. L., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you enjoyed our convenient location with easy access to the MRT and LRT, as well as the dedicated pick-up and drop-off area. We're also pleased that the drinking water station and your late check out benefit as an ALL Gold member added value to your stay, allowing you to enjoy your final day in Kuala Lumpur at a relaxed pace. At the same time, we sincerely appreciate your comments regarding the sound insulation. We understand how noise from the nearby train tracks and corridor can affect the comfort of your stay, and we apologize for the inconvenience caused. Your feedback has been shared with our team as we continue to explore ways to enhance our guests' overall comfort. Thank you once again for your loyalty as an ALL Gold member and for your kind recommendation of both our hotel and the ALL loyalty programme. We truly value your support and look forward to welcoming you back for an even more comfortable stay in the future. Kind regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Alfin H., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you found your room comfortable and appreciated our proximity to the nearby food court, as well as our WiFi, sustainability initiatives, and the recognition you received as an ALL Silver member. At the same time, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of your room, particularly the dust on the guest amenities and glasses. This is certainly not the standard we strive to maintain, and we have shared your comments with our Housekeeping team to reinforce our cleaning procedures and attention to detail. We also appreciate your feedback about our hospitality. While we are glad you found our service efficient, we regret that the warmth of our hospitality did not fully meet your expectations. Your comments have been shared with our team as a reminder that genuine, friendly service is just as important as efficiency. Thank you as well for your comments about our location. While we are conveniently situated near local eateries and connected to the Chan Sow Lin MRT and LRT interchange, we understand that travel time to certain parts of the city may not suit every travel itinerary. We truly value your feedback and your loyalty as an ALL Silver member. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future. Kind regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Azhar B. H., Thank you for taking the time to share your feedback following your recent business stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you found your stay comfortable, affordable, and enjoyable overall. It is also wonderful to hear that you were satisfied with our accommodation, cleanliness, WiFi, sustainability initiatives, and the service provided by our team. As a valued ALL Classic member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. Your support means a great deal to us and motivates us to continue delivering memorable experiences for our guests. We look forward to welcoming you back on your next visit to Kuala Lumpur and providing you with another pleasant stay. Kind regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Ooi S. T., Thank you for taking the time to share your feedback following your recent family stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you appreciated our convenient location. However, we sincerely apologize for the cleanliness issues you encountered, particularly regarding the bathroom condition and housekeeping standards. This is not the level of cleanliness and care we aim to provide to our guests. We take your feedback seriously and have shared your comments with our Housekeeping team for immediate review and further improvement. We will reinforce our cleaning procedures and ensure that proper practices are followed to maintain the highest hygiene standards in our guest rooms. We also appreciate your comments regarding the WiFi and overall experience, as they help us identify areas where we can continue to improve. We hope to have the opportunity to welcome you and your family again in the future and provide you with a much more comfortable and satisfying stay. Thank you once again for bringing these matters to our attention. Kind regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Bjavinda S., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you had a very comfortable stay and that you found everything clean and well organized. It is especially rewarding to hear that you were pleased with our accommodation, cleanliness, our team's service, and your check-in and check-out experience. We also appreciate your positive comments on our sustainability initiatives and are pleased that these efforts contributed to your overall experience. Thank you for your perfect recommendation. Your kind words are a great source of encouragement to our team as we continue striving to provide memorable stays for all our guests. We look forward to welcoming you and your friends back for another enjoyable stay in the near future. Should you visit us again, we would also be delighted to introduce you to the benefits of joining the ALL Accor Live Limitless loyalty programme. Kind regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park