ibis Styles Kuala Lumpur Fraser Business Park 4 stars

Customer review rating (ALL Rating) 3.9/5 417 reviews

ibis Styles Kuala Lumpur Fraser Business Park - Image 1
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Description

Hotel extras

  • 472 modern rooms with high quality bedding and unlimited WiFi for ultimate comfort

  • Close proximity to local attractions and nearby shopping malls (KLCC, Pavilion, IKEA)

  • 5 minutes walk to Chan Sow Lin LRT train station - easily connected to city's attractions

Our accommodation(s)

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Hotel location

ibis Styles Kuala Lumpur Fraser Business Park

1 Jalan Metro Pudu 2, Fraser Business Park, Fraser Business Park
55200 KUALA LUMPUR
Malaysia

GPS:3.128646, 101.714889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

sTreats

Non contractual photo

Located at the lobby level with easy access. Menu showcases authentic Malaysian Favourites. From 11am - 10pm Daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  417 reviews

TripAdvisor Rating  3.7/5  1,327 reviews

Customer review rating 2.5/5

Senthilkumar R. Families - Confirmed reviews ALL

Cockroaches in the room and Bad smell all around the corridor

Dear Mr. Senthilkumar R., Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We are deeply concerned to hear about the cleanliness problems, including the presence of cockroaches in your room and the bad smell in the corridor. Please rest assured that we take these matters seriously. We have recently conducted pest control in the hotel, but we will review our processes to ensure that this does not impact the guest experience in the future. We will also address the concerns raised with our housekeeping team to ensure that all areas of the hotel meet the highest standards of cleanliness. We are also sorry that the WiFi did not meet your expectations. We will look into improving the speed and reliability of our connection for a smoother experience. Your feedback is crucial for us to improve, and we hope to welcome you back for a more pleasant and comfortable stay in the future. Warm regards, Guest Experience Team Ibis Styles Fraser Business Park

Customer review rating 4.5/5

Mukesh K. Families - Confirmed reviews ALL

Food quality was very good

Dear Mr. Mukesh, Thank you so much for taking the time to share your experience with us following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We’re delighted to hear that you had a great time and enjoyed our prime location and the quality of the food. Your feedback on our services, including cleanliness, check-in, check-out, and WiFi, is greatly appreciated. We strive to make every guest’s experience memorable, and your positive comments help reinforce the effort we put into creating a welcoming environment. It’s also wonderful to hear that you found the hotel’s sustainable development initiatives satisfactory! We’re continuously working to improve in this area, so your support means a lot. Thank you for your recommendation, and we hope to welcome you and your family back to our hotel in the future. Should you need any assistance with your next stay, feel free to reach out. Best regards, Guest Experience Team, Ibis Styles Kuala Lumpur Fraser Business Park

Customer review rating 3.5/5

Chelsea Y. Business - Confirmed reviews ALL

1) Check-in on 23/5/2025 (Friday) afternoon was quite slow as the front desk staff is pretty new and not very well-versed with the overall process. She herself mentioned that she is new to the job. Nonetheless, she is friendly. 2) Discovered stains on the pillow sheets and the bed sheet. Please inform the Housekeeping team to take note on this, as it is important to provide cleant sheets to the clients during their stay.

Dear Ms. Chelsea Y., Thank you for your feedback. We're glad to hear that your stay was satisfactory, though we recognize that there is room for improvement, and we truly appreciate your constructive comments. We apologize for the slow check-in experience you had with our front desk team. While the team member you encountered was still new, we’ll certainly provide additional training to ensure a quicker and more efficient check-in process moving forward. Your patience and understanding are greatly appreciated. We also regret that you discovered stains on the pillow sheets and bed sheet. This is absolutely not the standard we strive for, and we will immediately address this with our Housekeeping team to ensure a higher level of cleanliness and attention to detail in future guest stays. Regarding the online check-in, we understand that you expected a smoother process. We’ll look into streamlining the procedure to ensure a faster and more efficient check-in experience, especially for guests who complete the online check-in in advance. Once again, thank you for your feedback. We value your comments and will work hard to improve on the areas you mentioned. We look forward to welcoming you back for a more seamless experience in the future. Warm regards, Guest Experience Team

Customer review rating 2.0/5

Keng B. L. Couples - Confirmed reviews ALL

I requested for quiet room during online reservation and I also asked for quiet room during physical check-in at hotel but still a room facing the highway or main road was allocated to me. I am a regular guest to the same hotel and always asking for quiet room and yet despite asking for quiet room during physical check-in, wrong room was allocated to me. I did not sleep well through the night. It was a bad experience to me

Dear Mr. Keng B. L., Thank you for your feedback and for staying with us again at Ibis Styles Kuala Lumpur Fraser Business Park. We sincerely apologize for not meeting your request for a quiet room, even though you mentioned it during booking and at check in. We understand how important this is, especially for our regular guests, and we’re very sorry for the poor night’s rest you experienced. We’ve shared your comments with our team to make sure we improve our room allocation process moving forward. We also noted your feedback on the air conditioner and will look into ways to make it more comfortable for our guests. Your comments are very important to us, and we truly appreciate your loyalty as a Silver member of Accor Live Limitless. We hope to make it up to you on your next stay. Please feel free to contact us directly so we can personally ensure your room preferences are met. Warm regards, Guest Service Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Customer review rating 4.0/5

Syed A. H. Families - Confirmed reviews ALL

Room is ok with price. Service is good

Dear Mr. Syed A. H., Thank you for taking the time to share your experience with us at Ibis Styles Kuala Lumpur Fraser Business Park. We’re delighted to hear that you had a good stay and appreciated our service. It’s especially rewarding to know that Mr. Tony and our F&B team made a positive impression, your kind words will be shared with them as encouragement to keep up the great work. We’re also glad the room met your expectations for value and comfort. Your feedback on our sustainability efforts is noted, and we’re continuously working to improve in this area. Thank you once again for your support and for being a Silver member of Accor Live Limitless. We look forward to welcoming you and your family again soon. Warm regards, Guest Service Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

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Other web-users rate our hotel

  • 397 reviews 7.9/10 Location
  • 419 reviews 6.2/10 Room
  • 314 reviews 7.8/10 Service
  • 8 reviews 6.7/10 WiFi
  • 227 reviews 6.2/10 Cleanliness
  • 157 reviews 3.9/10 Breakfast
  • 105 reviews 5/10 Food
  • 17 reviews 1.8/10 Wellness Area

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