Dear Ms. Dilshani, Thank you very much for taking the time to share such detailed feedback about your recent stay with us. We truly appreciate you highlighting both the areas where we fell short and the positive moments you experienced during your visit. We are sincerely sorry that your stay did not meet your expectations, particularly with regard to the cleanliness of the rooms, the condition of the bed linen and towels, and your breakfast experience. We understand how disappointing it must have been to encounter these issues upon arrival, especially during a five-night stay. Please be assured that your feedback has been shared with our Housekeeping and Food & Beverage teams, as these are areas we take seriously and continuously strive to improve. With regard to your arrival experience, our team is required to explain the hotel’s house rules and standard policies upon check-in, including the applicable charges in the event of damages or stains. We understand, however, that how this information is communicated is just as important as the information itself. We are sorry if the explanation came across as unfriendly or made you feel uncomfortable at the beginning of your stay. We will certainly remind our team to deliver such information in a warm, courteous, and welcoming manner, as this is how we want every guest to feel when arriving at our hotel. It is lovely to know that our luggage assistance team member was able to provide you with pleasant and efficient service. Thank you for taking the time to recognise his efforts, we will be happy to share your kind words with him. Regarding our location, we understand that being closer to the city centre and within walking distance of shopping and dining areas would have been more convenient for your trip. Our location and surroundings are provided during the booking process, and we are conveniently connected to public transportation, with a covered walkway leading to the nearby train station. We appreciate your feedback and understand that the location may not have been the most suitable for your particular travel plans. Most importantly, we are sorry that the overall experience did not leave you with the positive impression we would have wished for. We are grateful for your honest feedback, as it gives us an opportunity to look closely at where we can do better. We hope that, should your travels bring you back to Kuala Lumpur, you will give us another opportunity to welcome you. It would be our pleasure to provide you with the comfortable, clean, and enjoyable stay you had hoped for. Warm regards, Guest Experience Team, Ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Tee, Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your kind comments on our convenient location, the cleanliness of the room, and your continued support as an ALL Gold member. We are pleased to know that you found our location convenient, particularly with the easy access to Chan Sow Lin LRT and MRT stations, and that you were satisfied with the cleanliness of your room. It is also wonderful to hear that you would recommend the brand to your friends and family. At the same time, we sincerely apologise for the confusion you experienced during check-in regarding your payment. We understand how inconvenient this must have been, especially with your late arrival. Once the payment details were reviewed and clarified through the ALL Accor app and our records, we were pleased that the matter could be resolved accordingly. We appreciate your patience and understanding throughout the process. We have also noted your feedback regarding the sound from the adjoining room. We understand that this can be noticeable when the neighbouring room is occupied, and we appreciate you bringing this to our attention. Your feedback has been shared with our team for further review as we continue to look for ways to enhance our guests’ comfort and overall stay. We are grateful that despite these inconveniences, you still had a generally positive experience with us and would recommend our hotel. Your feedback helps us identify areas where we can improve, and we sincerely appreciate you bringing these matters to our attention. We hope to have the pleasure of welcoming you back on your next visit to Kuala Lumpur and providing you with an even smoother and more comfortable stay. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Dianra, Thank you for taking the time to share such detailed and honest feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you appreciated our convenient location, daily housekeeping service, and smooth booking experience. We are also grateful for your kind recognition of our check-in colleagues and the breakfast team member who made you feel particularly welcome. We will certainly share your compliments with them. At the same time, we are sorry to learn that some of your interactions with our team felt bland and impersonal. We fully understand that genuine warmth and attentive engagement can make a significant difference to a guest’s experience. Your feedback is valuable, and we will use it as an opportunity to remind and encourage our team to deliver more personable and welcoming service consistently throughout the guest journey. We also appreciate you highlighting your concerns about the walk between the hotel and the train station at night. We understand how the surroundings may affect your sense of comfort, and we will take your comments into consideration when advising guests about access to and from the hotel, particularly after dark. Regarding sustainability, thank you for pointing out the unnecessary replacement of dental kits. We agree that our housekeeping practices should be more intuitive and mindful of guests’ actual needs. Your observation has been noted as an opportunity for us to improve our approach and reduce unnecessary consumption. We sincerely appreciate your constructive feedback. While we are glad that your overall stay was adequate, we regret that we did not make it a more memorable and welcoming experience. We hope to have the opportunity to welcome you again and provide the warmer, more engaging service you rightly expect. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Aditya P., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. It is truly wonderful to hear that we remain your usual choice whenever you visit Malaysia. We are delighted that you had another great stay and that you were particularly pleased with the service provided by our team, as well as your arrival and departure experience. At the same time, we sincerely apologize for the difficulties you encountered when making your reservation through our website. We understand how frustrating and inconvenient it must have been when both your international and local Malaysian debit cards could not be processed. We appreciate you bringing this matter to our attention, and we will share your feedback with the relevant team for further review. We have also noted your comments regarding the Wi-Fi coverage, accessibility, and connection speed. We understand the importance of having a reliable connection throughout the hotel and will continue working to improve this aspect of our service. Thank you once again for your continued loyalty and for recommending us. We truly value your support as an ALL Silver member and look forward to welcoming you back on your next visit to Malaysia, hopefully with a smoother booking experience from the start. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Weng W. H., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you found your stay comfortable overall and appreciated the breakfast selection, our team’s service, and the welcome drink. As a valued ALL Platinum member, we also appreciate your continued support and recommendation. We sincerely apologize that the cleanliness of the toilet bowl did not meet your expectations. This is certainly not the standard we aim to provide, and we have shared your feedback with our Housekeeping team for immediate attention and follow-up. We also acknowledge your comments regarding the Wi-Fi speed. We understand how important a reliable and fast connection is, and your feedback has been noted for our team to review and improve the service. Thank you once again for highlighting these areas for improvement. Your feedback is valuable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more seamless and comfortable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Soo H. O., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are pleased to know that you enjoyed our convenient location, with the LRT station just a few steps away, and that you were satisfied with the service provided by our team, Wi-Fi, and check-out experience. We also appreciate your continued support as an ALL Accor Live Limitless Gold member. We sincerely appreciate your feedback regarding the slippery bathroom floor. Your safety and comfort are very important to us, and we will share your concern with our Housekeeping team to review the cleaning products and procedures used. We also take note of your feedback regarding the breakfast selection and will share your comments with our Food & Beverage team for further consideration. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your friends back to ibis Styles Kuala Lumpur Fraser Business Park for an improved experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Hui W. V., Thank you for taking the time to share your wonderful feedback and for giving us an overall rating of 90/100. We are delighted to hear that you enjoyed our beautiful hotel, comfortable rooms, breakfast selection, and the service provided by our helpful team. It is especially encouraging to know that our team contributed positively to your stay. We also appreciate your constructive suggestions regarding having more variety on our dinner menu and changing the bedsheets more frequently. Your feedback is important to us, and we will certainly share these comments with the relevant teams for their consideration and improvement. Thank you once again for choosing ibis Styles Kuala Lumpur Fraser Business Park. We truly appreciate your recommendation and look forward to welcoming you and your family back for an even more enjoyable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Balamurugan, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your experience did not meet your expectations. We are particularly sorry to hear about the difficulties you experienced with the Wi-Fi, as well as the condition of the hand shower in your room. We understand how important reliable connectivity and well maintained facilities are, and we have shared your comments with the relevant teams for immediate attention. We also regret that our breakfast selection did not meet your expectations. Your feedback regarding the variety and quality of the breakfast has been noted as we continue to review and improve our offerings. While our location may not have been as convenient for your needs, we appreciate your positive ratings for our team, accommodation, cleanliness, and check-out experience. Your comments are valuable and will help us identify areas where we can do better. We hope to have the opportunity to welcome you again and provide you with a much-improved experience. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Nicholas C., Thank you for taking the time to share your detailed feedback and for rating your overall experience 8/10. We’re delighted to hear that you had a comfortable stay and were especially pleased with our team. We truly appreciate your kind recognition of Mr. Jega and Ms. Dayang for their prompt and attentive service during breakfast. We will be sure to share your compliments with them and the wider team. We also appreciate your constructive feedback regarding the website performance and Wi-Fi speed. We understand how important a smooth booking experience and reliable internet connection are, and your comments will be shared with the relevant teams for further improvement. Thank you for your continued support as an ALL Accor Platinum member. We look forward to welcoming you back and providing you with another comfortable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Chen P. N., Thank you for taking the time to share your feedback. We sincerely regret that your recent stay did not meet your expectations, particularly regarding the overall condition and atmosphere of the hotel. We understand your concerns about the blue and green lighting in the walkways and lobby, and we appreciate you bringing this to our attention. We will share your comments with our management team for consideration as we review the ambience and presentation of our public areas. We are also concerned to see your low ratings for the accommodation and cleanliness. These are important aspects of the guest experience, and we will take your feedback seriously as we continue our efforts to improve our facilities and standards. We apologize for the disappointment caused and hope we will have the opportunity to provide you with a more comfortable experience in the future. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Alexandre H., Thank you for sharing your wonderful feedback and for rating your overall experience 8/10. We’re delighted to hear that you found our location convenient, with easy access to the train station and KL city centre, and that you enjoyed the friendly service from our team. We’re especially pleased that you were satisfied with our breakfast, Wi-Fi, cleanliness, and sustainability initiatives. We also appreciate your feedback regarding the occasional train noise and the hallway carpet. Your comments have been noted and will be shared with the relevant teams for further attention. Thank you for your continued support as an ALL Accor Gold member and for giving our loyalty programme a 10/10 recommendation. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park on your next visit. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Jenny C., Thank you for taking the time to share such a detailed review and for rating your overall experience 8/10. We’re pleased to hear that you enjoyed the spacious room, natural light, convenient location, and especially the warm and helpful service from our team. We sincerely apologize for the inconveniences you experienced with the blinds, door card reader, and air conditioning. While we’re glad our team responded promptly and offered assistance, we understand how frustrating it must have been, particularly with the air-conditioning issue occurring again on your final night. Your feedback has been shared with the relevant teams for follow-up. We truly appreciate your kind recognition of Adriana, Alisa, front desk staff, Javier, Tony, and our kitchen team. We will certainly share your compliments with them. It’s wonderful to know that their friendly service and hospitality made a positive difference during your stay. We also appreciate your comments on the cleanliness under the bed and your positive feedback on our water refill station and sustainability efforts. Your observations are valuable in helping us improve. Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park. We would be delighted to welcome you back should you return to the area for another course, and we hope to provide you with a smoother and more comfortable stay next time. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Sukri K. W., Thank you for your wonderful feedback and for taking the time to share your experience with us. We are delighted to know that you had a very pleasant stay and enjoyed our hotel and the friendliness of our team. Your kind words are greatly appreciated and will certainly be shared with our colleagues as encouragement to continue providing warm and attentive service. It is also wonderful to see your positive ratings across the various aspects of your stay. We truly appreciate your recommendation and your support. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park on your next visit to Kuala Lumpur. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Mohd F. H., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are sorry to learn that several aspects of your experience did not meet your expectations. We would, however, like to clarify your concern regarding the breakfast arrangement. The separate breakfast area is provided primarily to accommodate our vegetarian guests, as many of our Indian guests prefer vegetarian food and we want to avoid any mixing or cross contact with the other breakfast offerings. This arrangement is intended to provide greater choice and comfort for our guests, rather than to segregate guests based on nationality. We appreciate your feedback and will review how we communicate and arrange this setup to avoid any misunderstanding. We also take note of your comments regarding the room condition and cleanliness and have shared these concerns with our relevant teams for improvement. We appreciate your suggestion regarding a dedicated counter for Accor ALL Silver members and will take this into consideration as we continue to enhance the arrival experience for our loyal guests. We are pleased to hear that you enjoyed the à la carte breakfast and that our team member made a positive impression. We will be happy to share your kind words with her. Thank you once again for your honest feedback. As an Accor ALL member, your comments are valuable to us, and we sincerely hope to have the opportunity to welcome you back and provide a much-improved experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Gary, Thank you for taking the time to share your feedback and for rating your overall experience so highly. We are delighted to know that you enjoyed your accommodation, found our team welcoming, and appreciated our breakfast. We sincerely apologize for the 40 minute wait for your breakfast order. We understand that such a delay can be inconvenient, particularly during a business stay, and we will share your feedback with our Food & Beverage team to help improve our service efficiency. We also appreciate your thoughtful comments regarding sustainability and the use of plastic water bottles. Your suggestion for more environmentally friendly alternatives is well noted and supports our ongoing efforts to reduce single-use plastics and adopt more sustainable practices. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even smoother and more enjoyable experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Musarratmiya, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you were satisfied with the cleanliness of the hotel, breakfast, Wi-Fi, and especially our team. We truly appreciate your positive comments. Regarding the RM30 tourism tax, we understand your concern. Please be assured that this is not a hotel imposed charge. The RM30 is the mandatory tourism tax prescribed under Malaysian tourism regulations and is collected by the hotel on behalf of the relevant authorities. We regret if this charge was unexpected or caused any inconvenience during your check in. We also appreciate your feedback regarding the room space. Your comments have been noted as we continuously look for ways to improve our guests' comfort and overall experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Professor Ravi, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you had an excellent overall experience and that you particularly enjoyed our breakfast, room service, and the cleanliness of your room. It is especially gratifying to hear that our breakfast selection met your expectations. We are also very pleased that you highlighted our Indian breakfast Chef as a special contributor to your satisfaction. We will certainly share your kind recognition with him and the team, as such encouragement means a great deal to our colleagues. As a valued ALL Accor Platinum member, we are equally pleased to know that you were satisfied with the recognition and welcome gift extended to you during your stay, as well as with your welcome drink and the various sustainable initiatives at the hotel. Thank you once again for your generous compliments and for recommending us so highly. We truly appreciate your loyalty to ALL Accor and look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another memorable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Maria A., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that our team was attentive to your needs and that you found the booking process convenient. However, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you experienced in your room, particularly finding a dead cockroach in the shower sink after the room had been cleaned, as well as the dust around the room and coffee corner. We are also concerned to hear about the mosquito bites you experienced. This is certainly not the level of cleanliness and comfort we aim to provide. Your feedback has been shared with our Housekeeping and Engineering teams for immediate attention. We will reinforce our room-cleaning and inspection procedures, including closer checks of bathroom areas and room surfaces, and will also review the room for any possible sources of mosquitoes or other pests. We have also taken note of your comments regarding the bidet design and understand that its operation was inconvenient for you. Your feedback will be shared with our relevant team for consideration. In addition, we acknowledge your comments regarding the Wi-Fi speed and will continue to review our connectivity to provide a better experience for our guests. We truly appreciate your honest feedback, as it gives us an opportunity to identify areas where we need to improve. We hope you will give us another opportunity to welcome you and provide you with a cleaner, more comfortable, and more enjoyable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Radian H., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment regarding the 7,500 ALL bonus points under promotion 021320. We would be grateful if you could kindly reply to this email with any relevant information or screenshots regarding the promotion. This will allow us to look into the matter further and follow up with the relevant team accordingly. We are also sorry to hear that certain aspects of your stay did not meet your expectations, particularly the Wi-Fi connection and breakfast selection. Please be assured that your feedback has been noted and will be shared with the respective departments for their review and improvement. We truly appreciate your patience and understanding, and we value your loyalty as a Platinum member. We look forward to receiving your reply and assisting you further. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park