Dear Mr. Allan B., Warm greetings from ibis Styles Kuala Lumpur Fraser Business Park! Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the quiet and comfortable room, our breakfast selection, and the convenient access to public transportation. We also appreciate your constructive comments regarding the condition of our rooms. Please accept our apologies if certain aspects of the accommodation appeared dated. Your feedback is valuable to us, and we will share it with our management team for consideration as we continue to improve our facilities and enhance the guest experience. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and support. Thank you once again for choosing our hotel. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another pleasant stay on your next visit to Kuala Lumpur. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Hoodah S. N., Warm greetings from ibis Styles Kuala Lumpur Fraser Business Park! Thank you so much for your wonderful feedback and for continuing to make our hotel your preferred place to stay whenever you visit Kuala Lumpur. We are truly delighted to know that you consistently enjoy our excellent service, cleanliness, and comfortable accommodation. Receiving perfect scores across all aspects of your stay is incredibly encouraging and means a great deal to our entire team. Your continued trust and loyalty as an ALL Accor Classic member are sincerely appreciated. Feedback like yours motivates us to maintain our standards and continue creating memorable experiences for our guests. We look forward to welcoming you and your partner back again for many more enjoyable stays with us! Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Nicholas G., Thank you so much for your wonderful review and perfect 100/100 rating! We are delighted to hear that you had such a pleasant stay at ibis Styles Fraser Business Park. It is especially rewarding to know that you enjoyed the comfort and cleanliness of our rooms, our convenient location, and the warm hospitality of our team. We are also grateful for your kind recognition as an ALL Accor Classic member. Your loyalty and support mean a great deal to us, and we are pleased that you felt well recognised and appreciated during your stay. Your encouraging comments will certainly be shared with our entire team as motivation to continue delivering memorable experiences to our guests. Thank you for your recommendation. We look forward to welcoming you and your family back for another comfortable and enjoyable stay in Kuala Lumpur! Best regards, Guest Experience Team ibis Styles Fraser Business Park

Dear Mr. N., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise for the inconvenience caused by the shampoo and shower gel not being replenished during your stay, as well as the malfunctioning air conditioning controller. We understand that these issues fell short of your expectations and affected your overall experience. Please be assured that your comments have been noted and will be shared with our housekeeping and maintenance teams for review and follow-up. We also appreciate your feedback regarding the room's soundproofing, as guest comfort is important to us. We regret that we did not provide you with the seamless and comfortable stay you deserved. Your feedback is valuable in helping us identify areas for improvement, and we hope you will give us another opportunity to provide you with a more pleasant experience in the future. Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and for your support as an ALL Accor Classic member. Warm regards, Guest Experience Team ibis Styles Fraser Business Park

Dear Ms. Ainul A. M. Z., Thank you for sharing your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to hear that you enjoyed the cozy and spacious room, found it very clean, and appreciated the convenient location. We are also pleased to know that our Front Desk team contributed positively to your stay. Your kind recognition is truly appreciated and will be shared with the team. We also value your suggestion regarding the breakfast selection, particularly the availability of egg options. Your feedback has been noted and will be shared with our Food & Beverage team for consideration as we continue to improve our offerings. Thank you for choosing to stay with us and for recommending our hotel. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Colin L., Thank you for sharing your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to hear that you had an enjoyable getaway and that our Front Office team made a positive impression through their friendly service and assistance with your booking. Your kind compliments for the ladies on the afternoon shift are greatly appreciated, and we will share your recognition with the team. We are also pleased to know that Syamil from our Food and Beverage team provided helpful advice regarding our venue and hotel facilities. We will ensure that your appreciation is shared with him as encouragement for his continued dedication to guest satisfaction. Thank you for your support as an ALL Accor Classic member and for recommending our hotel. We look forward to welcoming you and your friends back for another pleasant and memorable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Lucas C., Thank you for sharing your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to hear that your stay was better than expected and that you enjoyed our convenient location, pleasant views, clean room and bathroom, comfortable bedding, and friendly team. We are also pleased to know that you found our hotel to offer good value for money. At the same time, we sincerely apologize for the stained bed linen you encountered. We understand that clean and well maintained bedding is essential to a comfortable stay, and your feedback is important to us. We will share your comments with our Housekeeping team for review and to reinforce our linen inspection and quality standards. As a valued ALL Accor Gold member, we truly appreciate your support and are grateful that you took the time to highlight both the positive aspects of your stay and the areas where we can improve. Thank you for recommending our hotel. We look forward to welcoming you back and providing you with another comfortable and enjoyable experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Lay P. O., Thank you for your heartfelt feedback and for sharing your wonderful experience at ibis Styles Kuala Lumpur Fraser Business Park. We are truly delighted to know that Vella made your stay so special and provided such thoughtful assistance to your two senior aunts. Your kind words mean a great deal to us, and we are especially pleased that his care and dedication helped make their stay comfortable and memorable. We wholeheartedly agree that our team members are our greatest asset, and your recognition of Vella is sincerely appreciated. We will be sure to share your lovely compliments with him and our management team as encouragement to continue delivering exceptional and heartfelt hospitality. Thank you also for your perfect ratings across all aspects of your stay and for your continued support as an ALL Accor Classic member. It was our pleasure to have you and your family with us, and we look forward to welcoming you back for another wonderful stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Norlia M., Thank you for sharing your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you enjoyed our convenient location, with easy access to nearby MRT and LRT stations, as well as the eco-bicycle rental facilities. It is also lovely to hear that the fresh and pleasant atmosphere of our lobby, together with the warm welcome from our Front Desk and restaurant teams, made your stay even more enjoyable. Your kind recognition of our team’s friendliness and hospitality is greatly appreciated and will be shared with the respective departments as encouragement to continue delivering memorable guest experiences. Thank you for your perfect ratings across all aspects of your stay and for your recommendation. We truly appreciate your continued support as an ALL Accor Classic member. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another comfortable and pleasant stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Valerie L. S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We sincerely apologize that your first experience with our brand was disappointing and fell significantly short of your expectations. We regret the condition of the daybed, the lack of amenities, the cleanliness and maintenance of the bathroom, and the inadequate room lighting. We are also sorry that the noise from the minibar and insufficient soundproofing affected your comfort. Furthermore, we understand how frustrating it must have been to experience repeated delays while waiting for the lift from the basement car park. We apologize for the inconvenience and discomfort this caused during your stay. Please be assured that your comments regarding room condition, housekeeping standards, facilities, and lift capacity will be shared with the relevant departments for review and further attention. We also acknowledge your concerns about the information available before booking, as guests should be able to make informed decisions about their accommodation. As a valued ALL Accor Gold member, your feedback is particularly important to us, and we deeply regret that we did not deliver the quality of experience you expected. We understand your disappointment and are truly sorry that we fell short on this occasion. Thank you for bringing these matters to our attention. We hope that, in time, we may have another opportunity to restore your confidence in our hotel and the ibis Styles brand. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Ling C., Thank you for sharing your feedback following your recent family stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you had a good overall experience and were satisfied with our accommodation, cleanliness, breakfast selection, and team service. We also appreciate your positive feedback regarding our sustainability initiatives and the recognition you received as an ALL Accor Classic member. We have also noted your feedback regarding the check-in process and ease of access, as well as your dining experience. Your comments are valuable to us and will be shared with the relevant teams as we continue to improve our facilities and services. Thank you for choosing to stay with us and for taking the time to share your thoughts. We look forward to welcoming you and your family back for an even more enjoyable experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Malika S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to hear that you appreciated our convenient location, easy booking process, and the excellent service provided by our Security, Maintenance, and Reception teams. However, we sincerely apologize for the distress and inconvenience caused by the unlocked connecting door in your room. We understand how unsettling it must have been to become accidentally locked inside an adjoining room. While we are relieved that our team was able to assist you promptly, we acknowledge that this situation should not have occurred. We will bring your feedback to the attention of the relevant departments to reinforce proper room inspection and connecting-door security procedures. We have also noted your suggestions regarding the room door design and furniture. Your feedback is valuable as we continue to review opportunities to improve our room facilities and overall guest comfort. Thank you for highlighting both the positive aspects of your stay and the areas requiring attention. We hope to have the opportunity to welcome you back and provide you with a safer, more comfortable, and more enjoyable experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Johannes O., Thank you for sharing your lovely feedback and for describing ibis Styles Kuala Lumpur Fraser Business Park as a hidden gem. We are delighted to hear that you enjoyed your stay and appreciated the friendliness and attentiveness of our Reception team. It is wonderful to know that our colleagues were proactive in answering your questions and helping to make your visit more comfortable. We also appreciate your comments regarding our location and breakfast offerings. We are pleased that you found the nearby public transport convenient and enjoyed exploring our breakfast selections across the different dining areas. Your feedback regarding breakfast preferences is valuable as we continue to cater to the diverse tastes of our international guests. Thank you for your recommendation and for choosing to stay with us as an ALL Accor Classic member. We hope to have the pleasure of welcoming you back on your next visit to Kuala Lumpur for another enjoyable experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Ashima T., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We sincerely apologize that your stay was uncomfortable and that the noise from the nearby railway tracks affected your ability to sleep. We understand how important a quiet and restful environment is, and we regret that the window insulation did not adequately reduce the noise. We are also sorry to learn that the air-conditioning did not provide effective cooling. Your comments regarding the windows and air-conditioning systems have been noted and will be shared with our Maintenance team for review and further attention. Additionally, we appreciate your feedback regarding the recognition you received as an ALL Accor Classic member. We regret that we did not make you feel sufficiently valued and will share your comments with our team to help us improve our service. Thank you for bringing these concerns to our attention. We value your feedback and hope to have another opportunity to welcome you back for a more comfortable and restful experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. M. S. M. A., Thank you for sharing your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you enjoyed a comfortable and pleasant stay, appreciated our convenient location and facilities, and found our hotel welcoming. It is especially encouraging to hear that you were satisfied with our cleanliness, breakfast selection, Wi-Fi, and the service provided by our team. We are also pleased that you found the Accor ALL App easy to use and felt well recognised as a valued ALL Accor Classic member. Your excellent ratings for our dining services and sustainability initiatives are greatly appreciated. Your kind words are a wonderful encouragement to our team, and we sincerely thank you for recommending our hotel. We look forward to welcoming you and your friends back to ibis Styles Kuala Lumpur Fraser Business Park for another enjoyable and memorable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Shazrin A., Thank you for sharing your excellent feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you enjoyed your stay and appreciated our convenient location near Chan Sow Lin LRT Station, as well as the nearby 24-hour restaurants, convenience stores, and parking facilities. We are especially pleased that you gave us perfect ratings across all aspects of your experience, including our accommodation, cleanliness, breakfast, team service, Wi-Fi, and sustainability initiatives. Your kind recognition is a wonderful encouragement to our entire team. Thank you for recommending our hotel and for taking the time to share your positive experience. We look forward to welcoming you and your friends back to ibis Styles Kuala Lumpur Fraser Business Park for another comfortable and enjoyable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Aissata, Thank you very much for your wonderful and detailed review of ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you enjoyed our hospitality, cleanliness, breakfast offerings, convenient transport links, and the warm service provided by our team. Your kind words about our reception, housekeeping, restaurant teams, chefs, and security colleagues are truly appreciated. We will gladly share your compliments with the entire team as encouragement to continue delivering memorable guest experiences. We also appreciate your feedback regarding laundry facilities and the timely crediting of ALL Accor Reward points. Your comments are valuable as we continuously look for ways to improve our services and enhance the experience of our guests and loyalty members. Thank you for your strong recommendation and for choosing to stay with us. We look forward to welcoming you and your family back for another comfortable and enjoyable stay in Kuala Lumpur. Warm regards, The Management Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Nawaz V., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are pleased to know that you found your room clean and appreciated the service provided by our team, as well as the convenience of the Accor ALL App. However, we sincerely apologize for the inconveniences you experienced during your stay. We understand that handling luggage without bellman assistance can be tiring, particularly when travelling at unusual hours. We appreciate your feedback and will share your comments with our management team for consideration. We have also noted your suggestions regarding bathroom privacy, the gaps around the shower door, and the breakfast selection, particularly the availability of more European and Western dishes. Your feedback will be shared with the relevant departments as we continue to explore ways to improve our facilities and dining experience. As a valued ALL Accor Classic member, your feedback is important to us. Thank you for your constructive suggestions and for recognising the efforts of our team. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Johan N. B., Thank you for your continued support and for sharing your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to hear that your latest experience exceeded your expectations, particularly with our breakfast offerings. It is encouraging to know that you enjoyed the variety of à la carte options and the spacious dining areas across our restaurants. We are also pleased that you appreciated the convenient metro access, parking facilities, and late check-out arrangement. At the same time, we appreciate your constructive suggestions regarding bathroom ventilation, Wi-Fi speed, and the availability of drinking water on every floor. Your feedback is valuable, and we will share these comments with the relevant teams for review as we continue to enhance our facilities and guest experience. As a valued ALL Accor Platinum member, your satisfaction means a great deal to us. Thank you for your kind recommendation and for giving us the opportunity to welcome you back. We look forward to making your future stays equally enjoyable and comfortable. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park