Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

TripAdvisor rating 4.5/5 1,040 reviews

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170 Jalan Bukit Bintang, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Our accommodation(s)

Hotel location

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Telephone
Fax +60 3-2117 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  1,040 reviews

Certificate of excellence 2024

Very nice service, yuen and lyod from GSA very nice and kindly, all its okay , the only problem is security guard

TripAdvisor rating 4.0/5

Muhd R TripAdvisor review

The room very nice and clean , the GSA name yuen&lyod very kindly and nice service And also with HOUSEKEEPING and BELLMAN , but the security very stupid A.K.A bodoh , tak boleh cakap melayu & english , i saw him drinking carlsberg behind the wall , and i talking with him like talking with wall , but all its okay, only the nepal or bangla need to improve or replace him . i very enjoy the hotel , only the is security is problem

Hotel options

TripAdvisor rating 5.0/5

Faezeh S TripAdvisor review

I went to this Hotel in November 2024. The staff members' attitude were nice, they have daily cleaning room, safe area with high speed wifi. The breakfast options are too much and many delicious options are there with Malaysian foods at a big restaurant. The pool was calm on the roof with the city view, just it has time limitation till night. You can go to gym at anytime. It’s near to shop centers and city centers like Petronas Twin Tower by walk. I can say I’ll go there again next time I go to Kuala Lumpur;)

Excellent hotel for business or leisure.

TripAdvisor rating 5.0/5

SuhaimiKuantan Business - TripAdvisor review

A very excellent hotel with tip top facilities. I had the opportunity to attend a management meeting here and was very pleased with the establishment. The meeting room was very comfortable with good facilities. The serving for the meeting was very satisfactory with good choices of tit bits. The selection of tea is very commendable as I was served a good tea brand. The room was very comfortable and it just gave you a proper rest after a long meeting. Kudos also to their staff who are very friendly and professional.

DAYLIGHT ROBBERY, STAY AWAY OR RISK GETTING SCAMMED

TripAdvisor rating 1.0/5

Extraordinary787842 TripAdvisor review

Let me start by saying that I would have given this property 4 out of 5 if there was no issue with Malaysia Tourism Tax collection. Like many other reviews say, the location of this hotel is perfect, right in the centre and connected to the Pavilion Mall. The breakfast was very good in terms of taste and variety of food even though the staff could have been more attentive and polite. The room was spacious and functional but nothing special or memorable. In comparison to other 5-star hotels in KL, this sits at the lower end of the spectrum. However, I have to admit that the price they offer is usually very competitive and much lower than that of Four Seasons, Mandarin Oriental or even Grand Hyatt. One aspect about the room that definitely annoys the light-sleepers like me is the quality of soundproofing material. The wall between rooms is paper thin to the point that you can hear every banging, knocking, door opening/closing that happens in your neighbour's room. You will hear the noise even though your neighbour does not intend to make any noise. Thus, if you happen to be next to noisy neighbour, you will absolutely have the hard time falling asleep. Now is the most heinous part. When I was checking-in, Mr.Frankie at the reception never mentioned about Tourism Tax at all. This made me believe that the tax had been collected and paid by Agoda. However, when I was checking-out, the front desk lady and her supervisor (I forgot their names, but it was on Friday 27th of November 2024 at about 08:30am) insisted that I had to pay the Tourism Tax for 2 rooms and 2 nights. I protested because nothing about Tourism Tax charges was brought to my attention during check-in but they did not care. The supervisor even used his secret weapon by saying "Sir, in this case we just collect the tax payment from credit card you used for incidental charges" At this point I raised my voice as I was so irritated by the way he handled this situation. As I had to catch my flight, I absolutely had no time to run through my email to find the proof of Tourism Tax payment from Agoda. At this point, I only had two options: A. Pay the tax amounting to 40 Ringgit or B. Just leave and them charge my credit card. To me this way of collecting Tourism Tax is DAYLIGHT ROBBERY. This is such a PREDATORY practice. Pavilion Hotel only raises the point related to Tourism Tax during check-out, so the guests will have no choice but to pay the taxes that they may have already paid or risk missing their flight. As a comparison, The Hotel I stayed in Melaka (not even a five-star property) explained about and collected (if applicable) Tourism Tax during check-in so if there is a discrepancy, the guests would have enough time to clarify the charges during the stay. To make the matter worse, I have been back home for almost a week and finally managed to find the proof from Agoda about Tourism Tax payment. I was very upset so I sent an email to Mr.Azizan (the Reservation Manager) but he does not reply. This shows that the management actually supports the nasty way of making some extra Ringgits dishonestly through Tourism Tax Scheme. SHAME!!!! To end my review, I wish to suggest all fellow travellers to stay away from this property. There are many nice hotels in KL that do business honestly.

Exceptional service!

TripAdvisor rating 5.0/5

Sharudin O TripAdvisor review

The hotel went out of their way to welcome us warmly for our wedding anniversary. Among the exceptional service we experienced was during breakfast, where the staffs were very welcoming. I would like to especially commend Mr Edward Echabaria for checking in to ensure we are treated well and I enjoyed having a short conversation with him very much. Highly recommended!

Dear sharudino, Thank you for choosing Pavilion Hotel Kuala Lumpur and for taking the time to write a review on TripAdvisor, following your wonderful stay with us. We are pleased to hear that your wedding anniversary celebration was truly special. It's heartwarming to know that our team, especially Edward, went above and beyond to ensure your stay was memorable. Thank you once again for being our guest, sharudino, and we truly hope to serve you again in the near future. Best regards, Rudy Oretti General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.