Pavilion Hotel Kuala Lumpur Managed By Banyan Tree Hotel 5 stars 
TripAdvisor rating 4.5/5 
574 reviews
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Hotel extras
Wireless Internet Connection
Floor to ceiling windows with city view
Rain shower
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Hotel location
Pavilion Hotel Kuala Lumpur Managed By Banyan Tree
170 Jalan Bukit Bintang
50450 kuala lumpur
malaysia
Check-in from 15h00
Check out up to 12h00
Our accommodation(s)
Pavilion Hotel Kuala Lumpur features 325 beautifully appointed rooms and suites, ranging from 32 m² to 319 m² in size, with modern and elegant interior designs.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 9
Maximum size: 632 m²
Maximum capacity: 720 people
Maximum banquet capacity: 390 people
Our guest reviews for
Pavilion Hotel Kuala Lumpur Managed By Banyan Tree
100% genuine reviews from our guests
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TripAdvisor Rating
574 reviews
Relaxing stay
TripAdvisor rating 5.0/5 
bernard p 24/03/2021 TripAdvisor review
Friendly and courteous staff started from the moment we took the lobby lift to 8 floor to check in. Check-in was quick and friendly. Room is clean, tidy and comfortable. Hotel were good in providing complimentary face masks. Club lounge staff were attentive and helpful. Good cocktail drinks. Breakfast was good spread with amazing servers and chefs. Recommended for a good relaxing stay. Conveniently located next door to huge shopping mall to satisfy one’s buying desires.
Dear KinSeng, Thank you for taking the time to share this amazing comments pertaining your visit to Pavilion Hotel Kuala Lumpur recently. We are happy to read that our rooms, facilities, breakfast selection as well as our wonderful hospitality were up to your expectations. We are indeed grateful to be located at such a stunning part of Kuala Lumpur. We appreciate that you rate our hotel highly KinSeng, thank you again for sharing and we look forward to welcome you back in the years ahead. Best Regards, Anders General Manager
Wonderful first impression
TripAdvisor rating 4.0/5 
905kenneth 23/03/2021 TripAdvisor review
Stayed a night for my wife's birthday. She wanted to shop at Pavilion Mall. From the reception to the room and then the breakfast... the staff were really there to please. We were given an hour extra than expected for check out time which was really helpful. Our room was beautifully decorated for the occasion with a mini but delicious cake to boot. There were also 6 bottles of water provided complimentary which was very thoughtful. Breakfast was abundantly tasty. Everyone was so helpful. The only set back was an unpleasant experience with the valet when we arrived and it could have escalated to become a major frustration... but then we were told that it was his first day on the job so we just cut him some slack. No hard done at the end of the day... and the reception had also apologised on his behalf. All good!
Dear 905kenneth, Allow us to start by thanking you for providing us with your kind review in Trip Advisor. We are happy to know that we have met your expectations during your wife’s birthday staycation and that we are also pleased to read that you remained satisfied with our rooms, breakfast selection, as well as the wonderful hospitality provided by our team. Thank you again for your recommendation, 905kenneth and we hope that we will have the pleasure of welcoming both of you back to Pavilion Hotel Kuala Lumpur in a not too distant future. Best Regards, Anders General Manager
My Best Stay in Pavilion Hotel
TripAdvisor rating 5.0/5 zeckkhan 04/01/2021 TripAdvisor review
Excellent customer service. Their Staff greets you at every oppurtunity. They were running at full capasity during my stay but they manage the breakfast crowd with such profesionalism.. Will definetely stay here again. Kudos Pavillion Hotel Staff.
Dear zeckkhan, It was truly a pleasure having you as our guest during your recent visit to Pavilion Hotel Kuala Lumpur. It is indeed a pleasure to receive such a nice review highlighting our breakfast selection and most of all, appreciation of which we are most proud of, our friendly and helpful staff. Thank you for this perfect score zeckkhan, we glad you made the decision to stay with us and we look forward to your next visit with us very soon. Best regards, Anders General Manager
Miss Luggage rack.
TripAdvisor rating 3.0/5 
Dream10453005431 Business - 12/01/2020 TripAdvisor review
Stay 2 nights a beautiful reception lobby unfortunately the water biget spray was on the left side and it's so inconvenient to use. I have been to APEC this is first for me to use on a left. Another point was the Luggage rack which it common sense to put up on the rack when checking into the room to my surprise it was not and trouble looking where to hang my luggage. Although this issues is common in 2 or 3 star hotel but am sure not here where is managed by reputable Banyan trees brand. Am sure this will survey will help to change your service what's business guest need when using a reputable brand hotel.
Dear Dream10453005431, We would like to thank you for taking the time to share your review during your two nights stay with Pavilion Hotel Kuala Lumpur. We regret to learn about your experience regarding our luggage rack as well as the water bidet and hope you will accept our sincere apologies for the shortfalls in service provided to you. It is an honour and delight to read your observations, Dream10453005431. We really appreciate your valuable feedback and hope this didn’t hesitate you to visit us again in the near future. Best regards, Anders General Manager
Balik kampung stay
TripAdvisor rating 4.0/5 Roam47620636117 Couples - 22/06/2019 TripAdvisor review
Excellent location and impeccable service standard. We are also visiting our relatives staying in Selangor. Will definitely stay again! However the food at Courtyard can be improved. We have breakfast throughout our four night stay there.
Dear Roam47620636117, Thank you for sharing your exceptional review of your visit to Pavilion Hotel Kuala Lumpur. We have taken note on the food in Courtyard, feedback of all kinds are very important to us and we will certainly look into your valued observations. We are glad that you enjoyed the rest of your stay and we greatly looking forward to your return for another great stay. Best regards, Anders General Manager
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