Pavilion Hotel Kuala Lumpur Managed By Banyan Tree 5 stars

TripAdvisor rating 4.6/5 1,160 reviews

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170 Jalan Bukit Bintang, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Our accommodation(s)

Hotel location

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Telephone
Fax +60 3-2117 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.6/5  1,160 reviews

Certificate of excellence 2025

Excellent service!

TripAdvisor rating 5.0/5

sandy t TripAdvisor review

Stayed here several times. Room and breakfast spread has always been of great standard. This time round I was extremely impressed with the service of Teven, one of the club lounge staff. I asked for ear plugs as the next room had a baby and he actually assisted me to a room change. He said it will be better for my rest. Really appreciate his effort of going all out to make my stay a pleasant one.

Dear U3643EVsandyt, Thank you for taking the time to share your wonderful review with us. We are delighted to hear that you continue to enjoy your stays with us, especially our rooms and breakfast offerings. We are also pleased to know that Teven made such a positive impact during your recent visit. His thoughtful gesture in assisting with a room change to ensure your comfort exemplifies the level of care we strive to provide for all our guests. We will be sure to share your kind words with him, he will be glad to know his efforts were appreciated. Thank you once again for your continued support, and we look forward to welcoming you back for another excellent stay soon. Best regards, Rudy Oretti General Manager

Very pleasant experience overall for family in club room

TripAdvisor rating 5.0/5

Venture49680373585 TripAdvisor review

Good experience overall with service, club lounge service and food… breakfast at courtyard was lacking a little in taste but made up for in service

Dear Venture49680373585, We are delighted to hear that you and your family had a pleasant stay in our Club Room and that you enjoyed our attentive service, Club Lounge, as well as our food offerings. We also appreciate your comments regarding the breakfast at The Courtyard and will take them into consideration to enhance the experience further. Thank you for sharing your feedback, Venture49680373585 and we look forward to welcoming you and your family back for another enjoyable stay soon. Best regards, Rudy Oretti General Manager

“Excellent service”

TripAdvisor rating 5.0/5

Khan322 TripAdvisor review

I have been travelling with them regularly for several years. Every member of the lounge team is amazing, which is a lot, there is no way to complain about them. Their service to each and every person will give you an amazing experience that will make you want to visit them again and again. I will not mention any of the team by name because they are all amazing people. However, I have always talked about the quality of food in their lounge, but it has not worked much. Sometimes the chef who cooks may not know what he is cooking or he does it knowingly and after eating the food, I ask myself if I have eaten any local food, I do not find any similarity with any of the food. As a frequent traveller, this is my personal opinion and I think Mr. GM and the top team should eat sometimes, then maybe they will understand what the chef is cooking and how it tastes. The quality of the food is a bit low, which I think. Still, the amazing service from the team motivates me to visit them. Thanks to Team Pavilion

Dear Khan322, Thank you very much for taking the time to share your feedback and for your continued support over the years. We truly appreciate your loyalty and are delighted to hear that our lounge team consistently delivers the excellent service that keeps you returning. We also sincerely appreciate your honest comments regarding the food quality. Please be assured that your feedback has been highlighted to the respective team for their immediate review. We will certainly look into the consistency, authenticity, and overall quality of the dishes served. Thank you once again, Khan322, for your trust and for recognising the team’s dedication. We look forward to welcoming you back and to providing an even better and more satisfying experience on your next visit. Best regards, Rudy Oretti General Manager

Wonderful hotel with great service

TripAdvisor rating 5.0/5

Mathias D TripAdvisor review

The hotel was wonderful. We enjoyed everyday of our stay. The service was excellent. All staff were friendly and very helpful. Especially the Guest Experience Manager, Mr. Allimat Bin JinMin went the extra mile and helped us to make this stay unforgettable. We recommend the hotel wholeheartedly.

Dear V9163YRmathiasd, Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to hear that you enjoyed every day of your visit and that our team’s service made your stay memorable. Your kind mention of our Guest Experience Manager, Allimat, is greatly appreciated. He will be thrilled to know that his efforts helped make your stay unforgettable. We will be sure to share your compliments with him and the rest of the team. Thank you once again for your gracious recommendation and we look forward to the pleasure of welcoming you back for another exceptional stay. Best regards, Rudy Oretti General Manager

Good stay friendly staff (Fatin)

TripAdvisor rating 5.0/5

Wanderer38859542070 TripAdvisor review

I had a good encounter during my stay at pavilion hotel and to mention a particular staff Fatin at the reception whom had treated us courteously which made us feel at home during our stay. Kudos to Fatin and team at hotel pavilion. I would definitely come back and stay here again.

Dear Wanderer38859542070, Thank you very much for sharing your kind feedback and for choosing to stay with us at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you had a pleasant experience and felt at home throughout your stay. Your special mention of Fatin is truly appreciated. She will be very happy to know that her courteous service made a positive impact on your visit. We will be sure to share your compliments with her and the rest of the team. Thank you once again for your encouraging words, Wanderer38859542070, and we look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Rudy Oretti General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.