Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

TripAdvisor rating 4.5/5 669 reviews

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Hotel extras

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Hotel location

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur



  • By plane

    KUL INTL APT At 60km / 37 miles

  • By train

    KUALA LUMPUR At 3km / 1 miles

GPS:3.148601, 101.714946

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Pavilion Hotel Kuala Lumpur features 325 beautifully appointed rooms and suites, ranging from 32 m² to 319 m² in size, with modern and elegant interior designs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  669 reviews

Certificate of excellence 2022

Disappointed Stay

TripAdvisor rating 3.0/5

SKYONG TripAdvisor review

The property is managed by Banyan Tree, a prestige hospitality brand and also under well known Accor Group but the service standard is far out from my past experiences with the group. Room was not ready by 3pm. The front desk staff was unfriendly and unhelpful. The Guest Service hot line was not promptly answered. Luckily the Duty Manager Ms Joe Joe was very attentive and helpful in order to reclaim my disappointment.

Dear SKYONG, Thank you for taking the time to post your comments in TripAdvisor about your stay in Pavilion Hotel Kuala Lumpur. At Pavilion Hotel Kuala Lumpur we pride ourselves in exceeding guests’ expectations and reading that we have not delivered on that during your time saddens us. We do appreciate your feedback and would like to apologize on the issues that you have encountered due the lapse of services. Kindly rest assured it has been addressed with the respective team and we are working hard to improve all the experiences on your next visit. Thank you again for sharing your valuable feedback with us, SKYONG. We will continue to strive for improvement and excellence and hope you will give us the chance to serve you again in the near future. Best regards, Anders General Manager

Perfect stay!

TripAdvisor rating 5.0/5

tracy1022018 TripAdvisor review

Overall staying experience was great! We enjoyed the breakfast buffet, there was much more varieties compared to our last stay. Friendly staff make us feel comfortable to approach, especially Michelle. We alway love this urban studio unit, as kids enjoy with the big bath tub.

Dear tracy1022018, Let us begin by extending our sincere appreciation for choosing our hotel during your staycation in Kuala Lumpur. We love reading that you found the property is great with spacious rooms, great breakfast selection as well as the wonderful hospitality especially from Michelle, met your expectations which we take great pride in. We will certainly share these good words to her and the rest of our associates. Thank you again for sharing this review with all the travellers, tracy1022018 and we hope to welcome you back to Pavilion Hotel for another 5-star experience. Best regards, Anders General Manager

Very good stay

TripAdvisor rating 5.0/5

cutiechloe TripAdvisor review

The room design is very good and clean. Staffs are very friendly and helpful. Super convenient if you are a shopping lover. Direct link to Pavilion Mall and this will make your shopping trip very pleasant. Next time will stay again and will plan to enjoy their facilities such as swimming pool and spa. Definitely will come again. =)

Dear cutiechloe, Thank you for the delightful review and recommendation during your recent staycation at Pavilion Hotel Kuala Lumpur. We are happy to read that you enjoyed your stay with us and it is indeed a pleasure to receive such a nice review highlighting our facilities as well as the exceptional services from our teams. We will definitely convey your kind words to the entire team. Thank you for staying with us and for ranking us so highly, cutiechloe, and we would be honoured to welcome you back to our hotel in the near future. Best regards, Anders General Manager


TripAdvisor rating 5.0/5

MeenSya TripAdvisor review

Both of us, me and my husband enjoyed the staycation in this hotel very much. We would like to repeat it again soon. Overall the staff are friendly and very polite; and their services are very good…..

Dear Meensya, Thank you for sharing your overall positive experience during your visit to Pavilion Hotel Kuala Lumpur. We are pleased to know that our friendly associates as well as the inspired accommodations enhanced your time with us and we look forward to welcome you and your husband back to our hotel for another amazing experience. Best regards, Anders General Manager

Relaxing stay

TripAdvisor rating 5.0/5

bernard p TripAdvisor review

Friendly and courteous staff started from the moment we took the lobby lift to 8 floor to check in. Check-in was quick and friendly. Room is clean, tidy and comfortable. Hotel were good in providing complimentary face masks. Club lounge staff were attentive and helpful. Good cocktail drinks. Breakfast was good spread with amazing servers and chefs. Recommended for a good relaxing stay. Conveniently located next door to huge shopping mall to satisfy one’s buying desires.

Dear KinSeng, Thank you for taking the time to share this amazing comments pertaining your visit to Pavilion Hotel Kuala Lumpur recently. We are happy to read that our rooms, facilities, breakfast selection as well as our wonderful hospitality were up to your expectations. We are indeed grateful to be located at such a stunning part of Kuala Lumpur. We appreciate that you rate our hotel highly KinSeng, thank you again for sharing and we look forward to welcome you back in the years ahead. Best Regards, Anders General Manager

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