Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

TripAdvisor rating 4.5/5 1,036 reviews

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170 Jalan Bukit Bintang, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Our accommodation(s)

Hotel location

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Telephone
Fax +60 3-2117 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  1,036 reviews

Certificate of excellence 2024

Exceptional service!

TripAdvisor rating 5.0/5

Sharudin O TripAdvisor review

The hotel went out of their way to welcome us warmly for our wedding anniversary. Among the exceptional service we experienced was during breakfast, where the staffs were very welcoming. I would like to especially commend Mr Edward Echabaria for checking in to ensure we are treated well and I enjoyed having a short conversation with him very much. Highly recommended!

Great Experience

TripAdvisor rating 5.0/5

Trail49046378581 TripAdvisor review

The place, staff and food is amazing. The assistant outlet manager Edward, has been extremely helpful and makes sure that everything you need is met and kept suitable for your satisfaction. Overall it has been a great experience. Thank you

Shocking experience

TripAdvisor rating 5.0/5

Climber63307569878 TripAdvisor review

I never expected to have the best long island iced tea I ever had in the club lounge made by Clement. The cocktail is complimentary I didn't expect much however he provided me excellent service as a skilled bartender. The food in the club lounge is wonderful, we able to have salmon as unlimited buffet.

Awesome and it’s a must to go

TripAdvisor rating 5.0/5

JacQueline L Business - TripAdvisor review

Everytine I go Kuala Lumpur, Malaysia, I love to stay at this hotel, their food for breakfast was so goooood, with lots of varieties and their service was aweseom especially “Edward E.” the assist Outlet Manager he is so polite and with lots of smiles..

Dear JacQueline L, Thank you for leaving such a wonderful review as well as a generous rating, following your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted to hear that our hotel is your preferred choice when visiting Kuala Lumpur. We are also glad you enjoyed our breakfast choices and that Edward provided excellent service. We are very lucky to have him in the team and we will certainly relay your appreciation and gracious words. Thank you once again for your patronage JacQueline L, and we look forward to welcoming you back to our hotel very soon. Best regards, Rudy Oretti General Manager

Very heavily disappointing - where rules of hospitality gave been forgotten

TripAdvisor rating 2.0/5

Lefrançois G Families - TripAdvisor review

From arrival at the low level lobby where the parking vallet tells you to park your car by yourself because he’s too busy doing nothing Where the bell bots are discussing instead of helping unload the car and take care of luggage’s Where all management seem to have given up their functions Very low food and beverage experience from main breakfast to lounge breakfast and lounge afternoon service Everything is far away below expected level Béarnaise sauce made of low quality mayonnaise and cheapest capers (nothing Is home made) everything served comes from the cheapest range of frozen food The outer sofas and furnitures and cleaning of the 8th floor breakfast is just unacceptable We stayed 4 days and despite claims not improvement just seeing things getting worse day by day Staff telling that there is a dress code to join the breakfast with room sleepers forbidden while the same staff wears dirty shoes too big and loosing them when walking Management is totally absent and doesn’t absolutely care about the hosting and customer retention The hotel is globally very dirty In room as well as all common spaces That is certainly not a 5* hotel but a very badly managed low class 3* with a good location

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.