Banyan Tree Kuala Lumpur

I would like to take this opportunity to express my utmost gratitude and compliments to the staff at Banyan Tree KL. Me and my wife had our most wonderful stay from 4th to 7th Nov 2022 to celebrate my wife's birthday in KL. Special mention to Mr KJ, Mr Izat and Ms Bhavani who went the extra mile in making my wife's birthday and overall stay an enjoyable and seamless one. Our room and necessities were well taken of without any hiccups. Mr KJ even assisted in getting us last minute reservations at Vertigo and Altitude for supper and high tea respectively. I highly recommended Banyan Tree KL to my friends and families for the top notch service. Well done and congratulations to the management for having a great team that had relentlessly provided us, guests, a very excellent and efficient service, giving us a personalised luxe-feel experience. Lastly, I would greatly appreciate if my heartfelt gratitude could be conveyed personally to the 3 staff mentioned above. Thank you Banyan Tree! We will definitely come again.

Amazing stay start to end. The staff were very polite and efficient. The sky retreat room was huge with incredible views across the city. Everything was super clean. The room had every amenity you could want. The bed was big and sooo comfy. The incense and smellies were a lovely touch. Everything felt fresh and new, not tired like some more classic hotels. The breakfast was excellent quality, with stunning views from the terrace setting. There is also a decent small gym and a nice pool. Although it would benefit from some plants / greenery. There really are no negatives though. We stayed back to back with the singapore st regis, and this was more than competitive on every level. And thanks also to Alli who helped look after us throughout, he is clearly on for a great career in hospitality. Can't wait to return.

It was an amazing stay all staff were attentive and happy to help with all our needs!! we felt so special Amirul Izat checked us in and made us feel at home straight alway ..answered all our questions and gave us such an amazing room with the perfect room. All staff at Banyan tree have made our stay fell like superstars thank you so so much

Me and wifey stayed here last year for our 9th anniversary and it was a wonderful experience, the hotel is in tiptop condition and the service was exceeded our expectation, so we decided to celebrate our 10th annivesary here again 2 days ago, and the service from this hotel was even better from last year, the room always get clean each time we went out for lunch or dinner, i dont know how they did that 😆, they always suprise us with a anniversary cake, the room was decorated nicely for our anniversary, we had our anni dinner at the horizon grill, the food was perfectly cooked by the chef, i order wagyu terderloin medium rare and it was perfectly cook 👍 hats off to the chef 👍, and again they suprise us with a anniversary cake and ice cream not to forget free ceaser salad, after we finished our dinner the chef and the staffs greet us at our table to wish for our anniversary, made us like vvip 😅. The breakfast always the hightlight of our stay here, please try their nasi lemak, the sambal is perfect 👍 with aromatic rice smell 😍. Check in and check out was smooth process 👍 Truely wonderfull experience🫰.

Incredible view! Excellent services! Thank you for suite upgrade. The view from the corner suite is so fabulous. Not to mention the Horizontal Grill and Vertigo bar. All staffs are excellent except at The Bake (already feedback to the hotel and the manager). Cons - the bed is a bit hard, I prefer a soft bed. All in All, I'll definitely stay here again. Thank you Banyan Tree KL.