Banyan Tree Kuala Lumpur 5 stars

The staff were very proactive and attentive, anticipating our needs ahead - especially since my wife was also more than six months’ pregnant at the time of our stay for our babymoon and my birthday celebrations. They offered us cake, did up our room and also ensured that my wife was comfortavbly seated whenever we dined in at the hotel’s restaurants. They also thoughtfully gifted us a set of baby clothes at the end of our stay too. The food and drink and room were all great as well. The only 2 minor pet peeves were that the food service slowed down and got mixed up during breakfast rush hours and that they didn’t inform us earlier about the blackout date for the Accor Plus 50% off food until after we ordered our dinner on one of Malaysia’s numerous public holidays. Other than that all good!

We had a staycation for my girlfriends birthday. The two receptionists that helped us throughout the stay was great ! One of them is Mr Dev, the other guy I did not make it to remember his name. They helped us with our special request and arrangement too. The room is good and comfy for the stay. Easy to walk to Pavilion Mall Kuala Lumpur. Parking is free as long you validate the parking ticket with the Reception Counter. The breakfast was good and it is on the top floor restaurant with spectacular view over the skyscraper.

Out of this world hospitality meets the luxury in bustling KL! I was searching online for a special hotel to spend our 1 year anniversary and book the Banyan tree bit skeptically as i couldn't found a lot of mentions on the forum or comments. I was blown away by the service and hospitality. I have stayed in many luxury hotels and i cannot think of any other hotel that has superior customer service. From the moment I entered the hotel to the moment we left the hotel, every single staff member went above and beyond to serve us. Our flight arrived early and went to hotel few hours earlier than the check in time. They managed to check us in early and greeted us with a welcome drink and kuihs. We stayed in the Sanctuary Suite, which has a relaxation pool inside the bedroom. Highly recommend it! Once they found it was our anniverary, they decorated the hotel and ensured we felt special throughout the stay with little things. We had the views of both KL tower and Petronas tower in our suite. Vertigo bar at the roof top is amazing at night with the views of KL skyline, drinks are bit on the expensive side but you can easily justify that for the atmosphere. We had breakfast in the Horizon Grill. Food was exceptional. Nasi lemak I had there was definitely among the best I have eaten and once again the service was the best you can find. Hotel itself is next to the pavilion shopping centre and you can go to the mall via the skybridge. There few other shopping centres around the hotel in walking distance as well. So if you are looking for a stay in KL and trying to decide between hotels, look no further. Banyan Tree is your place to go.

1st class hospitality. My only regret is that my stay was too short to enjoy the entire facilities that the hotel has to offer. I am looking forward to returning to this wonderful establishment, soon!

We had a wonderful experience staying at Banyan Tree Kuala Lumpur. This month was quite chaotic for us due to tight work schedules and we decided for an impromptu staycation to have some rest & to celebrate my birthday as well. (They gave me a scrumptious chocolate cake and fruits, along with a cute birthday deco in our room) Their welcome drink tastes so good and I regret that I didn’t ask for more. I look forward to their room (especially the toilet) and needless to say it was perfect and beyond my imagination. 🤌🏻 We had breakfast with twin tower view and it was so lovely. All food were perfect especially their hot chocolate, I bet it’s the best hot chocolate in KL. Finally, thank you very much to their staffs, their friendliness indeed warms my heart and I will always remember that. Definitely will come again and will try for another room type. P/s: Plus point, this hotel is baby friendly & sound proof too.