Banyan Tree Kuala Lumpur 5 stars

TripAdvisor rating 4.8/5 1,600 reviews

Banyan Tree Kuala Lumpur - Image 1
Banyan Tree Kuala Lumpur - Image 2
Banyan Tree Kuala Lumpur - Image 3
Banyan Tree Kuala Lumpur - Image 4
2 Jalan Conlay, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • Stunning views of the city and / or iconic towers

  • Chromotherapy shower in every room and suite

  • Aromatic essential oil, burner and incense

  • Award-winning Banyan Tree Spa

  • Highest rooftop bar in Kuala Lumpur

Our accommodation(s)

Hotel location

Banyan Tree Kuala Lumpur

2 Jalan Conlay
50450 Kuala Lumpur
Malaysia

GPS:3.150334, 101.713774

Telephone
Fax +60 3-2113 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.8/5  1,600 reviews

Certificate of excellence 2025

A Luxurious Stay with a Disappointing Rooftop Dining Experience

TripAdvisor rating 5.0/5

YingCongL1 TripAdvisor review

This is one of my favorite luxury hotels. I chose to stay here on December 6 to celebrate my wife’s birthday. I had requested a simple room decoration in advance and received a reply saying “no problem,” but unfortunately there was no decoration when we checked in. However, the staff upgraded our room for free from a Sky Suite to a Sanctuary Suite, so I guess that made up for it, haha—thank you. The hotel room is very beautiful and luxurious, and the room we stayed in this time also had a stunning view. As usual, everything else was great. This wasn’t my first stay here; you can refer to my previous reviews for more detailed comments. However, this time there was one unpleasant experience, which was at the hotel’s rooftop restaurant, Vertigo Too. The service was quite poor. I had made a reservation for 7:00 PM (for my wife’s birthday dinner), but when we arrived at the restaurant, surprisingly none of the staff seemed to know about it. They even told me that reservations were not necessary and that it was walk-in, so we could just find any table. Luckily, there were still tables available that day—what if it had been fully occupied? After we were seated and looked at the menu, no waiter came to take our order, even though there were several staff members standing at the counter. Only the female manager seemed very busy, walking back and forth, and in the end she personally came to take our order. As for the food, we ordered a steak and a lamb chop. The steak was cooked medium-well as requested, so that was fine. But the lamb chop was only half-cooked, even though I had clearly asked for it to be well-done. I asked a waiter to take it back to be cooked again and specifically reminded him that I wanted it well-done. When it came back, it was still not fully cooked. Honestly, I was speechless. In conclusion, everything else was great with no issues. The only negative experience during this stay was the Vertigo Too restaurant.

Excellent Stay with Outstanding Breakfast Service

TripAdvisor rating 5.0/5

Ery K TripAdvisor review

Had a wonderful stay at Banyan Tree Kuala Lumpur. From the room, ambience, to the service — everything was top-notch and truly relaxing. Special thanks to Raynalin from the #HG Breakfast Team for the excellent service during breakfast. She was very attentive, friendly, and made us feel genuinely welcomed. Her professionalism and warm attitude really stood out and made our morning even more pleasant. Overall, a great experience and definitely a place I would recommend. Looking forward to coming back again!

Dear 532eryk, We are delighted to hear you enjoyed your stay, from the room and ambience to our service. Raynalin and the HG Breakfast Team will be delighted by your kind words about their attentiveness and warm hospitality. Thank you for your wonderful review and we look forward to welcoming you back for another memorable stay. Best regards, Rudy Oretti General Manager

A Memorable Dining Experience at Horizon Grill

TripAdvisor rating 5.0/5

Culture10457208855 TripAdvisor review

My experience at Horizon Grill, Banyan Tree was truly memorable. The atmosphere was elegant and relaxing, with a stunning panoramic view that made the dining experience feel exclusive and special. The setting was perfect for a quiet dinner or a meaningful celebration. The food was well-prepared and beautifully presented, with each dish reflecting high-quality ingredients and thoughtful execution. The flavours were balanced and satisfying, showing attention to detail in both taste and plating. The service was also commendable—staff were attentive, professional, and made us feel well taken care of throughout the meal. Overall, Horizon Grill offers more than just good food; it provides a complete fine-dining experience that combines ambience, quality cuisine, and excellent service. It is definitely a place worth visiting for those looking for a refined and memorable dining experience.

Dear Culture10457208855, We are delighted to hear that your dining experience at Horizon Grill was memorable, from the elegant atmosphere and panoramic views to the carefully prepared dishes and attentive service. Thank you for sharing such a wonderful review and we look forward to welcoming you back for another exceptional experience. Best regards, Rudy Oretti General Manager

Excellent service great room terrific location

TripAdvisor rating 5.0/5

Sascha S TripAdvisor review

Was absolutely fantastic i Arrived feeling unwell, they made the process so fast so i could rest. The service was outstanding throughout the stay, the room beautiful too. The breakfast was delicious fresh menu and cold buffet options with a view and breeze on the deck. Booked a sunset table at vertigo and was a great idea for 7pm. Would stay again very happy.

Dear Sascha S, We are delighted to hear that our team could make your check-in quick and comfortable, and that you enjoyed your room, breakfast, and sunset experience at Vertigo. Thank you for your wonderful review and we look forward to welcoming you back for another fantastic stay. Best regards, Rudy Oretti General Manager

horizol Grill

TripAdvisor rating 5.0/5

Tourist27597229698 TripAdvisor review

very good food and very good condition and then very good staff..Very nice view to see all building at surrounding and the sky view

Dear Tourist27597229698, We are delighted to hear you enjoyed our food offerings, attentive service, and the stunning views from Horizol Grill. Thank you for your kind review and we look forward to welcoming you back for another memorable dining experience. Best regards, Rudy Oretti General Manager

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in Kuala Lumpur

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.