ibis Kuala Lumpur City Centre Hotel 4 stars

Stayed at Ibis during mandatory Covid quarantine, premium package. Because our flight arrived a bit too early in the morning, we were required to book an extra night at full cost. When we arrived at the hotel, we were made to wait outside in the heat to be processed, though I understand this was protocol as we had to take the service lift to our floor. When we arrived, the wood floors in our room were sticky and dirty and we had to request a broom/dust pan, as well as extra towels to mop the floor. But otherwise, the accommodations were relatively clean and adequate (the rain shower was especially nice). Though there was construction in several directions, the room was quiet and had a nice view, even of the Twin Towers. The food delivered each day was always cold, in separate plastic containers, with very little in the way of choice (the same options kept appearing). They were also inconsistent with providing our specialty meals (since both of us have specific diets) but at least were receptive to requests for special items (salt, ketchup, etc.), as needed. The quality of the meals was probably three-star, rather than four-star, and we were both a bit disappointed, considering we paid for premium. You can order items from the A-Mart across the street (mostly snacks) and have them deliver directly, of course. And the hotel did provide a complimentary snack pack (made up of random snacks from the A-Mart) upon arrival, which was helpful to supplement the lackluster meals. However, the coffee they provided to drink was terrible. Wi-fi worked very well: fast and no connection issues at all during the 10 days we were there (one of the reasons we chose this hotel, since we had to work during our stay). TV had few channels but that seems to be the standard in Malaysia. A/C, fridge, and other appliances worked well. Checkout was expedient and staff was friendly (the few times we interacted with them). Might stay again, under different and better circumstances.

Thank you for the hospitality and comfort.

I take a premium package for quarantine. I choose this hotel because they’re say menu at this hotel is good. But when i stay here, this menu just so so, and when I want to change that menu I need to get inform 1 day before and by the same time they didn’t tell me what the default menu for tomorrow until I get that food..

Pleasant stay. Food and amenities provided was sufficient and staff are very pleasant and friendly.

Food didn't arrive so I had to call reception twice on my first day to remind to send the food

IBIS Kuala Lumpur City Centre RE1 <h8…> Fri, May 22, 1:22 PM to me Dear Sameer, Greetings from ibis Kuala Lumpur City Centre! In principle of any hospitality refund taken at least 14 working day minimum. Reservations department been handling, responses and giving guest correct information time to time without any hesitation. As earlier email I mentioned due to restriction movement order bank industries have certain operating hours meaning the working hours shorter than normal operation hours. All process done online, it matters of waiting our turn to be serve. We absolutely understand your situation, same goes to all travellers worldwide. We will do our very best. Stay home and stay safe. Sam Z <sa…> Wed, Oct 21, 12:53 PM to IBIS Hi Ann, From April now its been seven months IBIS hotel have not refunded my amount. Your hotel management should be really shameful for using guest amount for running their own business. At least now after seven months have some respect to refund my amount. Kindly send the remittance copy. Regards, Sameer

I WANTED to stay at this hotel. It has the nicest rooms in its class - and better rooms than some hotels a class above it. The rooms are well designed with excellent desk space, plenty of electrical outlets, and bedside table space. The rooms are clean. The showers are brilliant. And every room I've been in at this hotel has had incredible views of the Petronas Twin Towers. The pool is small but relaxing, at least when it isn't full of people swimming in their underwear (it could do with more supervision if only to make sure there are plenty of pool towels). BUT... on my first stay, after I got trapped in Malaysia unable to return home to Thailand, in April, we were given less than 24 hours notice that the hotel was becoming a government quarantine center and that we would be moved to a less-nice hotel for the remainder of the stay we paid for. Ok - extraordinary times and all that - I get it, I accept it. When I finally had the opportunity to return in July, both 7-day and 30-day long stay packages were being offered, so I expected there should be no problem with my stay. After a few days there, I was given less than 12 hours notice that I had to leave the hotel due to it becoming a quarantine center again. They offered to put me on a "green zone" floor but the pool and gym were to be closed. I had taken a 7-day package and was on the cusp of getting a 30-day package, both requiring prepayment. What if I had done the latter? I'd have been screwed. I've been living in hotels for over 4 months now. I have to budget very carefully. Why are they offering these long stay packages if they knew this was possible? They had to have known. Now I am at the nearby Novotel which is crappy. I just can't give a good review while they are bringing in guests, and worse, selling pre-paid long-stay packages, despite the possibility of this happening.

I hope one day u will do a nightlife function.

Same as the above.

Thanks for the last minute arrangements and also special thanks to Mr Ezwan for the warm welcome to ibis KLCC.⭐⭐⭐⭐⭐

Very disappointed that there was no business center. During the virus mayhem I was not able to do any research for flights and ticketing.

But the parking lot is too narrow.

Parking space is too small. Had a bad experience on my previous stay.

Good bed and good pressure at shower. Great views if you get room at upper floor, but you can hear the music from upstairs bar. However, the bathroom has a problem with sewage smell which pretty much destroys the mood. Overall, ok stay.

Unfortunately cut short due to corona