ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,376 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Room 1

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,376 reviews

Customer review rating 3.0/5

Kum H. K. Solo - Confirmed reviews ALL

Dear Mr. Kum H. K., Thank you for taking the time to share such detailed feedback following your recent stay with us. We sincerely regret that your experience at ibis Kuala Lumpur City Centre did not meet the standards you expected, particularly as a valued ALL Gold member. While we are pleased that our team was able to assist you with a quicker check-in upon arrival, we fully understand your disappointment with the long queues and the overall experience thereafter. We sincerely apologize for the inconvenience caused by the television issue, the in-room telephone not functioning, and, most importantly, your room not being serviced by the time you returned in the afternoon. This is certainly not the level of service we aim to provide. We also regret your disappointment regarding the late check-out request. We understand that this added to an already frustrating experience, and we appreciate your feedback regarding the communication from our Front Office team. We will reinforce the importance of proactively managing guest expectations during periods of high occupancy and communicating any operational limitations clearly. Please be assured that your comments regarding the television, telephone, housekeeping service and check-in process have been shared with the respective departments for follow-up and corrective action. Your feedback is particularly valuable in helping us identify areas where we need to improve our service delivery. We are grateful for your continued loyalty to Accor and for acknowledging the assistance provided by our team during check-in. We sincerely hope to have the opportunity to welcome you back and provide you with the smooth and comfortable stay you originally expected from ibis Kuala Lumpur City Centre. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Norfaeizadiwati D. D. Families - Confirmed reviews ALL

Dear Ms. Norfaeizadiwati D. D., Thank you very much for your wonderful **90/100 rating** and for sharing such a lovely account of your stay with us. I am delighted to know that you enjoyed a **very comfortable stay and experienced great hospitality**. We truly appreciate your understanding regarding the early check-in request, especially during a period of full hotel occupancy. It is wonderful to hear that our Front Office team member, **Shawn**, took the initiative to approach you as soon as a room became available and offered you the option of an earlier check-in on a lower floor. I will certainly share your kind recognition with Shawn and the team. Your words, *“Such a star!”*, will be a wonderful encouragement to him. As one of our valued **ALL Accor Gold members**, we greatly appreciate your continued loyalty and are pleased that our team was able to make your arrival a positive experience despite the hotel's high occupancy. Thank you once again for your kind support and for recommending us. We look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre for another comfortable and memorable stay. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 3.5/5

Joseph H. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us and for rating your overall experience **7/10**. I am pleased to know that you otherwise had a **comfortable stay**, and that you appreciated our convenient location, cleanliness, and breakfast selection. However, I sincerely apologize for the inconvenience caused by the **Wi-Fi being unavailable for approximately 24 hours**. I fully understand how frustrating this must have been, particularly as it resulted in significant use of your mobile data. Reliable connectivity is an important part of the guest experience, and we regret that we were unable to provide this during your stay. I also appreciate your feedback regarding the **size of the bathroom**. While the room and bathroom dimensions are part of the hotel's existing design, we understand that space and comfort are important considerations for our guests. Your comments regarding the Wi-Fi service will be shared with our relevant team for further review and to help us improve the reliability of our connectivity. Thank you once again for your honest feedback and for choosing ibis Kuala Lumpur City Centre. We hope to have the opportunity to welcome you back and provide you with a smoother experience next time. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 3.5/5

Teckkeong K. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your business stay with us. I am pleased to know that you found our hotel **well located and good value for money**. At the same time, I sincerely apologize for the inconvenience you experienced with your accommodation, particularly the **room condition, smell, and noise**, which resulted in you having to change rooms after your first night. I understand how disruptive this must have been, especially during a business trip. Your comments regarding room condition and the guest experience have been taken seriously and will be shared with our **Housekeeping and Front Office teams** for further review and improvement. I am also grateful that our team was able to understand your needs and frustration and assist you during your stay. We will continue to work towards providing a smoother and more comfortable experience for all our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis Kuala Lumpur City Centre and provide you with a more comfortable experience next time. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 1.0/5

Ju S. Y. Families - Confirmed reviews ALL

Dear Ms. Ju S. Y., Thank you for taking the time to share your detailed feedback following your family stay with us. I sincerely apologize that your experience did not meet the standards you expected from ibis Kuala Lumpur City Centre. I am particularly concerned by your comments regarding the **stained linens, broken curtains, incomplete daily cleaning, unwashed cups, and insufficiently cleaned floors**. These are important aspects of our room standards, and I fully understand how disappointing it must have been to encounter these issues during your stay. I have taken your feedback seriously and will be sharing these specific concerns with our **Housekeeping and Engineering teams** for immediate review. We need to ensure that room inspections, linen quality, cleaning standards, and maintenance checks are consistently carried out before and throughout every guest's stay. I also acknowledge your comments regarding the **Wi-Fi connection speed and breakfast selection**, and these areas will be reviewed with the respective teams. At the same time, I sincerely appreciate your kind mention of the **young receptionist who assisted you on your check-out day**. I will be pleased to share your recognition with the team member concerned. As an **ALL Accor Classic member**, we truly value your continued trust in our brand, and I regret that this stay did not reflect the experience we strive to provide. Thank you again for bringing these matters to my attention. Your feedback gives us an important opportunity to identify the gaps in our operation and improve our standards. I sincerely hope we will have the opportunity to regain your confidence and provide you with a much better experience in the future. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

  • 2,442 reviews 9.1/10 Location
  • 2,426 reviews 7.2/10 Room
  • 2,522 reviews 8.1/10 Service
  • 50 reviews 7.6/10 WiFi
  • 1,186 reviews 7.8/10 Cleanliness
  • 1,122 reviews 8.7/10 Food
  • 998 reviews 5.2/10 Comfort
  • 916 reviews 7.5/10 Breakfast

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