ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,570 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,570 reviews

Customer review rating 2.5/5

M. A. I. M. A. Couples - Confirmed reviews ALL

Overall, my short stay was satisfactory. However, there are a few areas that require attention. First, the television provided only radio signals throughout the duration of my stay. While watching TV may not be a priority for every traveler, it is important that in-room amenities function as advertised. Additionally, the power button for the mirror light in the bathroom was malfunctioning. As an Accor Heartiest member, it was disappointing to be assigned a room with these defects. Regardless of the star rating, I believe all guests should receive consistent service and well-maintained accommodations.

Dear Mr. Muhammad A. I. Muhammad A., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Kuala Lumpur City Centre, and for your continued support as a valued member of the ALL – Accor Live Limitless programme. We are pleased to know that your overall stay was comfortable and that the booking experience through the app was smooth. At the same time, we sincerely regret the inconveniences you encountered during your visit. Please accept our apologies for the issues with the television signal and the malfunctioning mirror light in the bathroom. You are absolutely right that all in-room amenities should function properly, and it is disappointing to learn that these defects were present in your room. Your comments have been shared with our engineering and housekeeping teams for immediate inspection and corrective action to ensure that such issues are addressed promptly. We also appreciate your honest feedback regarding the Wi-Fi connection and overall ease of access, which will help guide our ongoing improvements. Most importantly, we regret that your experience did not fully reflect the standards we aim to provide to all our guests, especially our valued loyalty members. Thank you once again for your constructive feedback. We truly hope to have the opportunity to welcome you back to ibis Kuala Lumpur City Centre and provide you with a much smoother and more enjoyable stay in the future. Warm regards, Vivian Chu Hotel Manager

Customer review rating 4.0/5

Johan N. B. Friends - Confirmed reviews ALL

Staycation Ramadan, but I don't really feel any entitlement as Accor gold, not acknowledged by staff

Dear Mr. Johan N. B., Thank you for taking the time to share your detailed feedback regarding your recent Ramadan staycation at ibis Kuala Lumpur City Centre. We truly appreciate your loyalty as an ALL – Accor Live Limitless Gold member and your continued trust in booking through the Accor ALL App. We are pleased to know that you found the parking easy and your overall stay seamless. It is also encouraging to see your positive ratings for cleanliness, breakfast selection, arrival experience, and check-out process. That said, I would like to sincerely apologise that your Gold member status was not acknowledged during your stay. Recognition of our loyalty members is a fundamental part of the Accor guest experience, and we regret that we did not deliver this consistently. Your feedback has been shared with our front office team to reinforce the importance of proactive status recognition and member engagement at every touchpoint. We also appreciate your comments regarding the WiFi speed. We understand that stable and fast connectivity is essential, and we are reviewing this with our technical team to improve performance and reliability. Thank you as well for rating our sustainability efforts positively and for your willingness to recommend both the hotel and the ALL loyalty programme. Your balanced and constructive feedback is extremely valuable in helping us refine our service standards. We hope to have the opportunity to welcome you back again soon, and on your next visit, we will ensure your loyalty status is properly recognised and your experience is even more rewarding. Warm regards, Vivian Chu Hotel Manager

Customer review rating 2.0/5

Khiang C. L. Business - Confirmed reviews ALL

Fruits in the room are not fresh. Fruits at the breakfast are not fresh. As I frequently stay here, I would like to highlight this to hotel management.

Dear Mr. L., Thank you for taking the time to share your detailed feedback with us following your recent stay. First and foremost, please accept our sincere apologies regarding the freshness of the fruits provided in your room and at breakfast. We are especially concerned to learn that this may have caused you stomach discomfort. This is certainly not the standard we aim to uphold, and we deeply regret the inconvenience caused. As a valued ALL – Accor Live Limitless Platinum member, your loyalty and frequent stays mean a great deal to us. Your feedback has been immediately shared with our Executive Chef and Food & Beverage team for urgent review of our sourcing, storage, and quality control procedures. We are reinforcing stricter inspection protocols to ensure freshness and food safety standards are consistently met. We appreciate that you rated several aspects of your stay positively, including accommodation, cleanliness, service, WiFi, and sustainability efforts. However, we fully acknowledge that the breakfast experience significantly impacted your overall score, and we take this seriously. Mr. L., thank you again for highlighting this matter directly to management. We truly value your continued trust in us, and we hope to have the opportunity to restore your confidence during your next visit. Please feel free to contact us directly prior to your arrival so we can personally ensure your stay is handled with extra care. Warm regards, Vivian Chu Hotel Manager

Customer review rating 3.5/5

Olfa B. Solo - Confirmed reviews ALL

it's a bit out of center, around 10 mins from the Petronas tower. It's not a bad location but not great either, entirely dependent on what you want to do. the bedroom is clean overall but they need to change the towels, they are really old and really used, sometimes with rust or other stains.

Dear Olfa, Thank you for taking the time to share your feedback regarding your recent stay. We are glad to hear that aspects of your stay, such as check-in, check-out, and our commitment to sustainability, met your expectations. However, we sincerely regret that the condition of the towels and cleanliness under the beds did not meet our usual standards. Your comments have been shared with our housekeeping and maintenance teams for immediate review and action to ensure that these issues are addressed promptly. Regarding our location, we understand that proximity to specific attractions can be important. While we are within walking distance of the iconic Petronas Twin Towers, we appreciate your perspective and will continue to provide guidance to help guests make the most of their stay. We value your constructive feedback, as it allows us to improve both our facilities and guest experience. We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations. Kind regards, Vivian Chu Hotel Manager

Customer review rating 4.0/5

Ajit T. Couples - Confirmed reviews ALL

We received the Room little late. It was Chinese New Year, so there was a rush at the hotel. I am happy with the ambience, the room, swimming pool and Services. Just that it was our first day. We were celebrating our 10th anniversary, so wanted an early check-in after landing in Kuala Lumpur. We had to wait 2 hours to get the room that took a little joy out of our celebration. Rest all things were good.

Dear Mr. Ajit T., Thank you very much for sharing your thoughtful review of your recent stay at ibis Kuala Lumpur City Centre. First and foremost, congratulations on your 10th wedding anniversary. We are truly honored that you chose to celebrate such a meaningful milestone with us during the vibrant Chinese New Year period. It is wonderful to know that you enjoyed the festive atmosphere, the mesmerising fireworks, our ambience, swimming pool, services, and especially your accommodation and cleanliness experience. We are also delighted that our sustainability initiatives, including the filtered drinking water system and glass bottles, were appreciated. At the same time, please accept our sincere apologies regarding the delay in receiving your room. While the Chinese New Year season is indeed one of the busiest periods in Kuala Lumpur, we fully understand how important early check-in was for you after your flight, particularly on such a special occasion. Waiting two hours on your anniversary is certainly not the experience we would have wished for you. Your feedback has been noted, and we will continue reviewing our room readiness and peak-period planning to better manage expectations and improve the arrival experience. We are grateful for your loyalty as an ALL Classic member and truly appreciate your strong recommendation score. It is encouraging to know that despite the initial delay, you would love to visit again and enjoyed our prime location near the iconic Petronas Twin Towers. We look forward to welcoming you back for another memorable stay—hopefully with a smoother start and an even more seamless celebration next time. Warm regards, Vivian Chu Hotel Manager

Other web-users rate our hotel

  • 2,532 reviews 9.1/10 Location
  • 2,519 reviews 7.1/10 Room
  • 2,319 reviews 7.5/10 Service
  • 55 reviews 7.6/10 WiFi
  • 1,215 reviews 7.7/10 Cleanliness
  • 962 reviews 7.4/10 Breakfast
  • 534 reviews 8.4/10 Vibe
  • 76 reviews 9.4/10 Bar

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