ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,385 reviews

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ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
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ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,385 reviews

Customer review rating 3.0/5

Tran B. C. N. Couples - Confirmed reviews ALL

Dear Ms. Tran B. C. N., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. We truly appreciate your loyalty as an ALL Classic member. We are pleased to know that you found our team professional and would like to thank you for recognizing our Reservations Manager for the assistance provided. Your kind compliments will certainly be shared with the team. We are also glad that you appreciated our complimentary filtered drinking water, which supports our sustainability initiatives. At the same time, we sincerely apologize that several aspects of your stay did not meet your expectations. We understand your concerns regarding our location and appreciate your comments. While our hotel is within walking distance of the Petronas Twin Towers and nearby attractions, we recognize that access to the nearest MRT station may not be as convenient for every traveler. We are especially sorry for the inconvenience and uncertainty caused by the payment process. We understand how concerning it must have been to experience a card payment rejection and then worry about being charged twice after making payment at the hotel. Please rest assured that, in most cases, if a pre-authorization or payment attempt is unsuccessful, no duplicate charge will be processed. Nevertheless, we appreciate you bringing this matter to our attention. Your feedback regarding the payment experience through ALL has been shared with the relevant teams for review, as we continuously strive to improve our guests' booking and payment journey. Thank you once again for your valuable feedback. It helps us identify opportunities to enhance our services and guest experience. We hope to have the pleasure of welcoming you back to ibis Kuala Lumpur City Centre and providing you with an even smoother and more enjoyable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 3.5/5

Reena M. Families - Confirmed reviews ALL

Dear Mr./Ms. Reena M., Thank you for taking the time to share your feedback following your recent family stay at ibis Kuala Lumpur City Centre. We sincerely appreciate your loyalty as an ALL Silver member. We are pleased to know that you enjoyed our convenient location, found your room clean and comfortable, and had a pleasant dining experience at the Sky Lounge. It is also wonderful to hear that you found the ALL App easy to use for your booking. At the same time, we sincerely apologize that several aspects of your stay did not meet your expectations. We regret the long check-in time, the delay in room servicing, and that our breakfast selection and coffee did not meet your preferences. Your comments have been shared with our Front Office, Housekeeping, and Culinary teams for review and improvement. Most importantly, we are truly sorry that your ALL Silver membership was not recognized during your stay and that you were not offered your welcome drink. Please accept our sincere apologies, as recognizing and rewarding our loyal ALL members is an important part of the experience we strive to deliver. We will reinforce this with our team to ensure greater attention is given to member recognition and benefits. Thank you once again for your valuable feedback. It helps us improve our services and the experience we provide to all our guests. We hope to have the opportunity to welcome you back and provide you with a much-improved stay on your next visit. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 1.5/5

Meng T. T. Business - Confirmed reviews ALL

Dear Hui Gou, Thank you for taking the time to share your detailed feedback and for rating your stay 90/100 following your recent business trip to ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed our convenient location, with easy walking access to the Petronas Twin Towers, nearby shops, restaurants, and transportation. It is also rewarding to hear that our Heartists, especially our Front Office team and colleagues who assisted you during your stay, were courteous, responsive, and helpful whenever possible. Your kind recognition will certainly be shared with them. At the same time, we sincerely apologize for the shortcomings you experienced regarding the condition of the towels and the cleanliness of the duvet. Please rest assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We are committed to maintaining the highest standards of cleanliness and comfort for our guests. We also appreciate your suggestion regarding our breakfast selection. Your feedback about offering a wider variety of Western breakfast options has been shared with our Culinary team for consideration as we continuously enhance our dining experience. Thank you once again for your valuable feedback and your encouragement. We truly appreciate your support and look forward to welcoming you back to ibis Kuala Lumpur City Centre for an even better stay in the future. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Md R. H. Couples - Confirmed reviews ALL

Dear Mr. Md R. H., Thank you for taking the time to share your detailed feedback and for rating your stay 90/100 following your recent visit to ibis Kuala Lumpur City Centre. We are delighted to know that you had an excellent stay and enjoyed our convenient location, delicious breakfast buffet, smooth check-in and check-out experience, and the cleanliness of our hotel. It is truly rewarding to hear that these aspects contributed to a comfortable and enjoyable stay. We also sincerely appreciate your constructive feedback regarding the towels not being replaced during housekeeping, the stains you noticed on the bedsheet upon arrival, and the Wi-Fi speed. Please accept our apologies for these shortcomings. Your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action to ensure we continue improving our services and guest experience. Thank you once again for your valuable feedback and for recommending our hotel. We truly appreciate your support and look forward to welcoming you back to ibis Kuala Lumpur City Centre for another memorable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 0.5/5

Senpao L. Business - Confirmed reviews ALL

Dear Mr. Senpao L., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. Please accept our sincerest apologies for the incident you experienced. We are deeply sorry to learn that one of our team members entered the restroom while it was occupied. We fully understand how upsetting and intrusive this must have been, and we sincerely regret the distress and inconvenience caused. At ibis Kuala Lumpur City Centre, respecting our guests' privacy is of the utmost importance. The incident you described does not reflect our service standards or operating procedures. Please be assured that your feedback has been taken very seriously and has been shared with our Housekeeping management team for a thorough investigation. We will reinforce the proper procedures with all Heartists to ensure they always verify that facilities are unoccupied before entering to clean, preventing such incidents from happening again. We truly appreciate you bringing this matter to our attention, as it enables us to improve our operations and training. We sincerely hope you will accept our heartfelt apologies and allow us the opportunity to restore your confidence in our hospitality during a future stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

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