ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,698 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,698 reviews

TripAdvisor Rating  3.7/5  539 reviews

12 times In Malaysia but new experience with ibis

TripAdvisor rating 5.0/5

Krishen V TripAdvisor review

12 time in Malaysia, it is one of the best hotel you will definitely happy to be , we used to go Novotel and Pullman which is outstanding . It is located in city near to Berjaya Times Square The room well maintained and staff is so friendly

Dear krishenv2025, Thank you very much for sharing your experience and for your kind words. We’re thrilled to hear that your stay at ibis Kuala Lumpur City Centre was enjoyable, and that you found our rooms well-maintained and our staff friendly. It’s wonderful to know that you appreciated our convenient location near Berjaya Times Square. We hope to welcome you back on your next visit to Malaysia and provide you with another memorable stay. Warm regards, Vivian Chu Hotel Manager

Customer review rating 1.5/5

Shekoufe S. Families - Confirmed reviews ALL

I was disappointed with my stay at this hotel. The room was not clean and didn’t have enough space, which made the stay uncomfortable. The breakfast was very poor, and the restaurant area was not clean at all. Overall, I was not satisfied with the quality and cleanliness of the hotel and would not choose to stay here again.

Dear Shekoufe, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay fell far below your expectations. Please accept our sincere apologies for the cleanliness issues you experienced in both the room and the restaurant, as well as the discomfort caused by the room size. This is certainly not the level of quality we strive to provide. We are also concerned about your comments regarding breakfast and the service from our team. Your remarks have been shared with our Housekeeping, Restaurant, and Front Office teams for immediate review and corrective action. Ensuring a clean, comfortable environment and warm, attentive service is our priority, and your feedback will help us improve. We understand how disappointing this experience must have been, especially during a family stay, and we regret that we did not offer the standard you rightfully expected. Should you wish to discuss your stay further, please feel free to reach out to us directly—we would value the opportunity to make things right. Thank you once again for your comments, and we hope you will consider giving us another chance to provide you with a much better experience in the future. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Dominic F. Business - Confirmed reviews ALL

Overall exceeding my expectation, in term of service, room cleanliness

Dear Dominic F., Thank you very much for your excellent 10/10 review and for choosing ibis Kuala Lumpur City Centre. We are thrilled to hear that your stay exceeded your expectations, from our service and room cleanliness to your overall experience. We greatly appreciate your kind recognition of our entire team, who will be encouraged by your feedback. It’s also wonderful to know that you enjoyed your dining experiences at Kampung Kitchen and Sky Lounge, as well as our sustainability initiatives and ALL membership benefits. Your trust and recommendation mean a lot to us. We look forward to welcoming you back for another outstanding stay at ibis Kuala Lumpur City Centre. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Hua L. Couples - Confirmed reviews ALL

Room very clean, reception is good service, breakfast is good

Dear Hua L., Thank you very much for your excellent 10/10 review and for choosing ibis Kuala Lumpur City Centre. We are delighted to hear that you enjoyed a clean and comfortable room, as well as good service from our reception and restaurant teams. We are especially grateful for your kind recognition of our restaurant team—they will be thrilled to know their efforts contributed positively to your stay. It’s also wonderful to hear that you appreciated our breakfast offerings, facilities, and sustainability initiatives. Your recommendation means a lot to us, and we look forward to welcoming you back for another outstanding experience at ibis Kuala Lumpur City Centre. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Thongchanh I. Business - Confirmed reviews ALL

Good Stay and service, room very clean, service good both reception and restaurant.

Dear Thongchanh I., Thank you very much for your wonderful 10/10 review and for choosing ibis Kuala Lumpur City Centre as your preferred hotel. We are delighted to hear that you enjoyed a good stay with excellent service, a clean room, and positive interactions with both our reception and restaurant teams. We are especially pleased that our breakfast offerings made a great impression and that Santa was able to contribute to your satisfaction. Your recognition will definitely motivate the team. It’s also great to know that your booking experience was seamless and that you felt well-recognized as an ALL Classic member. We truly appreciate your perfect ratings across our facilities, including Kampung Kitchen, Petite Paris, the gym, and our pool. Thank you as well for acknowledging our sustainability initiatives. We are grateful for your recommendation and for your continued trust in us. It was a pleasure having you with us, and we look forward to welcoming you back for another outstanding stay. Thanks, Vivian Chu Hotel Manager

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Other web-users rate our hotel

  • 2,736 reviews 9.1/10 Location
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  • 101 reviews 5.6/10 WiFi
  • 1,321 reviews 7.5/10 Cleanliness
  • 1,016 reviews 7.4/10 Breakfast
  • 566 reviews 8.5/10 Vibe
  • 87 reviews 8.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.