ibis Kuala Lumpur City Centre 4 stars

Name: ibis Kuala Lumpur City Centre - ALL
Address: 32 Jalan Yap Kwan Seng, KUALA LUMPUR, 50450, MY
Telephone: +60327783333
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,370 reviews

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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

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ibis Kuala Lumpur City Centre

Vibrant economy hotel, open to everyone

Strategically located right in the heart of Kuala Lumpur, ibis Kuala Lumpur City Centre is only a 5-min walk from Petronas Twin Towers, KLCC Park and major shopping malls including Suria KLCC. It is walking distance to Kuala Lumpur Convention Centre, National Library and many other top tourist attractions and very accessible by LRT train stations. All contemporary guestrooms feature supremely comfortable beds, complimentary Internet and modern amenities for a good night's stay.

ibis KLCC, ibis Kuala Lumpur City Centre, Kuala Lumpur Convention Centre, Kuala Lumpur City Centre, Suria KLCC, 4 star hotel, swimming pool, meeting room, bar, restaurant, cafe. coffee shop. KLCC

This nature-inspired hotel is dedicated to providing relaxing and comfortable ambience for all walks of life. From the warm and contemporary interior design to our signature drink, each detail of the hotel is crafted for your ultimate comfort.

Hotel extras

Walking distance to Kuala Lumpur Convention Centre
Strategically located near to KLCC LRT train station, exit via Avenue K
A short walk to iconic Petronas Twin Towers and other major shopping malls
Rooftop Infinity swimming pool and kids pool
Meeting rooms with feature high definition LED wall

Our accommodation(s)

Room

Standard Room with 2 Single beds

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Standard Room with 1 Queen bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

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Room

Standard Room with 3 Single beds Without Window

3 pers. max
20 m² / 215 sq ft

Bedding 3 x Single bed(s)

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Room

Standard Room with 2 Single beds, High Floor

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Standard Room with 2 Single beds (Joint Bed) Without Window

3 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

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Room

Standard Room with 2 Single beds Without Window

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Standard Room with 1 Queen bed, High Floor

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

See availabilities

Room

Deluxe Room with 1 Queen bed

4 pers. max
30 m² / 322 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

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Room

Deluxe Room with 2 Single beds

4 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View
Most of the accommodation: Corner Room

See availabilities

Room

Standard Room with 1 Queen bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

+60 3-2778 3333

+60 3-2778 3300

KL SENTRAL STATION

Railway station

Access: 4.4 km / 2.73 mi 15 min drive

PETRONAS TOWERS

Tourist attraction

Access: 900 m / 0.56 mi 13 min walk / 4 min drive

Shuttle

Additional charge

Shuttle on call

KL CITY PARK

Tourist attraction

Access: 1.2 km / 0.75 mi 16 min walk / 5 min drive

Shuttle

Additional charge

Shuttle on call

AQUARIA KLCC

Aquarium

Access: 1.5 km / 0.93 mi 22 min walk / 5 min drive

Shuttle

Additional charge

Shuttle on call

TREC KL

Entertainment centre

Access: 2.9 km / 1.8 mi 15 min drive

KL TOWER

Tourist attraction

Access: 3 km / 1.86 mi 15 min drive

NATIONAL LIBRARY

Art and Culture

Access: 4 km / 2.49 mi 20 min walk / 8 min drive

Shuttle

Additional charge

Shuttle on call

DATARAN MERDEKA

Tourist attraction

Access: 4.3 km / 2.67 mi 15 min drive

NATIONAL MUSEUM

Museums

Access: 6 km / 3.73 mi 18 min drive

KL ZOO

Zoo

Access: 12.4 km / 7.71 mi 3 min walk / 20 min drive

Shuttle

Additional charge

Shuttle on call

SURIA KLCC

Shopping centre/mall

Access: 900 m / 0.56 mi 13 min walk / 4 min drive

Shuttle

Additional charge

Shuttle on call

BUKIT BINTANG

Shopping centre/mall

Access: 2.5 km / 1.55 mi 30 min walk / 10 min drive

Shuttle

Additional charge

Shuttle on call

PAVILLION

Shopping centre/mall

Access: 2.6 km / 1.62 mi 30 min walk / 10 min drive

Shuttle

Additional charge

Shuttle on call

CENTRAL MARKET

Shopping centre/mall

Access: 3.3 km / 2.05 mi 15 min drive

PETALING STREET

Shopping district

Access: 3.4 km / 2.11 mi 15 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

KAMPUNG KITCHEN

The modern interpretation of a traditional Malaysian Village. A buffet selection serving the best of Malaysian cuisine surrounded by large windows and stunning views. It offers a variety of famous Malaysian and International cuisine.

Petite Paris Cafe

Enjoy freshly baked pastries and coffee throughout the day!

Skyview Bar & Lounge

Escape the daily grind with stunning city view and a beer in your hand!

Breakfast

Non contractual photo

Enjoy wide selection of international and Malaysian cuisine!

Pool

The Swimming Pool will be temporarily closed from 25-28/Mar 2024 for maintenance work.

Fitness center

Find your balance and recharge at our Skyview Gym at Level 31. *The gym will be temporarily closed from 18-21/Mar 2024 for maintenance work*

Spa

Non contractual photo

Relax and rejuvenate at out Asia Spa.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 175 m² / 1884 sq ft
Maximum seats capacity: 160
Maximum capacity for banquets: 120

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 1,370 reviews

Hiang T. T. Business - 8/17/2026 Confirmed reviews ALL

Dear Mr. T., Thank you very much for your excellent 100/100 rating and for taking the time to share your feedback with us. We are delighted to know that you enjoyed your clean and comfortable room and comfortable bed, and that you were fully satisfied with your accommodation, cleanliness, Wi-Fi, arrival and departure experience. We are also pleased to see your 10/10 recommendation and your positive recognition as a valued ALL Accor Gold member. Your kind feedback is a great encouragement to our Heartists. Thank you for choosing ibis Kuala Lumpur City Centre for your business stay. We look forward to welcoming you back for another comfortable and enjoyable experience. Warm regards, Muntaz Narayani Guest Experience Manager ibis Kuala Lumpur City Centre

Muhammad A. N. Families - 8/16/2026 Confirmed reviews ALL

Dear Mr. N., Thank you very much for your excellent 10/10 rating and for sharing such wonderful feedback about your stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed your clean and comfortable room, convenient location, and the friendly and professional service provided by our Heartists. It is especially encouraging to see that you rated your arrival, accommodation, cleanliness, breakfast, team, departure and ALL Accor recognition highly. We are also pleased that you enjoyed your experience at our Sky Lounge and appreciated our sustainability initiatives. Your kind recommendation and recognition as an ALL Accor member mean a great deal to our team. We will certainly share your compliments with our Heartists as encouragement to continue delivering warm and professional service. Thank you for choosing ibis Kuala Lumpur City Centre for your family stay. We look forward to welcoming you and your family back for another pleasant experience in Kuala Lumpur. Warm regards, Muntaz Narayani Guest Experience Manager ibis Kuala Lumpur City Centre

Carmelle B. L. Couples - 8/14/2026 Confirmed reviews ALL

Dear Ms. L., Thank you very much for your wonderful 10/10 rating and for taking the time to share such positive feedback about your stay at ibis Kuala Lumpur City Centre. We are delighted to know that you experienced a smooth and hassle-free stay, from the swift assistance during your arrival to the service provided throughout your visit. We are especially grateful for your kind recognition of our Reservations Team and Ahmad. Your comments about his professionalism, responsiveness and thoughtful gestures are truly appreciated. We will certainly share your compliments with Ahmad and the team, as recognition from our guests is a great source of motivation. It is wonderful to know that these small touches helped turn your stay into an amazing experience. We are also pleased that you enjoyed our accommodation, cleanliness, breakfast, Wi-Fi and overall service. Thank you for choosing ibis Kuala Lumpur City Centre and for being a valued ALL Accor member. We look forward to welcoming you back and creating another memorable stay for you. Warm regards, Muntaz Narayani Guest Experience Manager ibis Kuala Lumpur City Centre

Elmer J. L. Solo - 8/13/2026 Confirmed reviews ALL

Solo traveler and stayed in a single queen, which was relatively clean. Breakfast was delicious. However the TV was not working and there was a weird stench that came out of the bathroom floor drain now and then. Also, I delivered laundry at 4PM in the afternoon, which the hotel stated would give back the following day before 11AM but it didn’t happen. I had to go downstairs and ask the front desk because the phone wasn’t working. Furthermore, it seemed like there were only 2 persons manning the front desk at all times, so it took around 10 minutes just to ask them about my laundry. When the front desk said they informed housekeeping to bring up my laundry, it took another 30 minutes. I think staff were nice, but hotel can definitely benefit from hiring more staff and ensuring room amenities are working properly.

Dear Mr. Elmer J. L., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you found your room relatively clean, enjoyed our **breakfast**, and appreciated the professionalism of **Putra**, particularly during a busy period. We will be sure to share your kind recognition with him. At the same time, we sincerely apologise for the inconveniences you experienced. We regret that the **TV was not functioning**, the **bathroom floor drain occasionally produced an unpleasant odour**, and the **laundry service was not returned within the promised timeframe**. We also apologise for the inconvenience caused by the **room telephone not working**, which required you to come to the Front Office personally. We understand your frustration with the additional waiting time when following up on your laundry. Your comments regarding **Front Office staffing and response time** are well noted, particularly during busy periods. We will review the coordination between Front Office, Housekeeping and Laundry to improve the efficiency of such requests. We also regret the **Wi-Fi interruption on your floor** and understand how inconvenient it was to have to go downstairs to access the service. Our Engineering team will continue to monitor connectivity and room facilities to ensure these issues are addressed promptly. Your feedback is valuable in helping us identify areas requiring improvement. We appreciate your recognition of our Heartists despite these shortcomings and hope to have the opportunity to provide you with a much smoother and more comfortable experience on your next visit. Warm regards, **Muntaz Narayani** Guest Experience Manager ibis Kuala Lumpur City Centre

Kum H. K. Solo - 8/11/2026 Confirmed reviews ALL

I went to KL for a long weekend. The last time I had stayed at Ibis Styles and I chose Ibis KLCC this time. I don't know if I should regret it. Upon arrival, I was horrified to see 3 long lines full of visitors. Thankfully, I spotted a staff in the Ibis Polo T and called out to him to see if a quicker check in could be accorded to Accor Gold member. He returned with another colleague in suit and I managed to check in within 10 minutes. Thank you for that. After that, thing seemed to have gone south. I was in Room 2804. The TV, after switching off and turning on again, displayed 'snowflakes'. Twice, I had to ask the counter staff to send someone. I could not use the line in the room as the phone went dead after pressing '0'. On 9 August (SUN), I went out for the day and came back around 4pm and the room was still not cleaned. Only upon leaving at 5.30pm, I had spotted a housekeeping staff and asked if they were short of manpower. He later cleaned the room and fixed the TV (but again the next day, snowflakes). I politely asked for late check out (as most Accor properties would accord up to 3pm) and was declined and I could only check out latest 1pm on 10 August. So, disappointment after disappointment. It seemed to me that there was an acute shortage of manpower and perhaps I should be avoiding Accor properties during this period (summer vacation for the Mainland Chinese market). I wish there was some forewarning or headsup given by the Front Office. Thank you for your kind attention to this.

Dear Mr. Kum H. K., Thank you for taking the time to share such detailed feedback following your recent stay with us. We sincerely regret that your experience at ibis Kuala Lumpur City Centre did not meet the standards you expected, particularly as a valued ALL Gold member. While we are pleased that our team was able to assist you with a quicker check-in upon arrival, we fully understand your disappointment with the long queues and the overall experience thereafter. We sincerely apologize for the inconvenience caused by the television issue, the in-room telephone not functioning, and, most importantly, your room not being serviced by the time you returned in the afternoon. This is certainly not the level of service we aim to provide. We also regret your disappointment regarding the late check-out request. We understand that this added to an already frustrating experience, and we appreciate your feedback regarding the communication from our Front Office team. We will reinforce the importance of proactively managing guest expectations during periods of high occupancy and communicating any operational limitations clearly. Please be assured that your comments regarding the television, telephone, housekeeping service and check-in process have been shared with the respective departments for follow-up and corrective action. Your feedback is particularly valuable in helping us identify areas where we need to improve our service delivery. We are grateful for your continued loyalty to Accor and for acknowledging the assistance provided by our team during check-in. We sincerely hope to have the opportunity to welcome you back and provide you with the smooth and comfortable stay you originally expected from ibis Kuala Lumpur City Centre. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Web-users rating

Other web-users rate our hotel

2,440 reviews 9.1/10 Location
2,422 reviews 7.2/10 Room
2,545 reviews 8.1/10 Service
50 reviews 7.6/10 WiFi
1,187 reviews 7.7/10 Cleanliness
1,141 reviews 8.7/10 Food
993 reviews 5.1/10 Comfort
909 reviews 7.5/10 Breakfast

298 reviews 9/10 Location
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220 reviews 7.5/10 Service
151 reviews 8.1/10 Cleanliness
126 reviews 4.9/10 Comfort
105 reviews 7.9/10 Breakfast
72 reviews 8.8/10 Value
62 reviews 6/10 Pool

137 reviews 9.2/10 Location
164 reviews 7.4/10 Room
166 reviews 6.8/10 Service
90 reviews 7.4/10 Cleanliness
65 reviews 7.1/10 Breakfast
60 reviews 5.2/10 Comfort
5 reviews 5/10 Wellness Area

137 reviews 9.1/10 Location
172 reviews 7.6/10 Room
149 reviews 8.1/10 Service
5 reviews 6.1/10 WiFi
103 reviews 7.7/10 Cleanliness
64 reviews 6.1/10 Comfort
53 reviews 7.3/10 Breakfast
51 reviews 8.9/10 Value

64 reviews 9.5/10 Location
90 reviews 6.7/10 Room
77 reviews 7.4/10 Service
55 reviews 7/10 Cleanliness
28 reviews 7/10 Breakfast
28 reviews 4.9/10 Comfort
7 reviews 5.3/10 Pool

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Check-in at ibis Kuala Lumpur City Centre is from 03:00 PM, and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, ibis Kuala Lumpur City Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.