ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,530 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,530 reviews

Customer review rating 5.0/5

Nurulhuda A. Solo - Confirmed reviews ALL

Pleasant and nice

Dear Ms. Nurulhuda A., Thank you very much for sharing your wonderful feedback following your recent stay at ibis Kuala Lumpur City Centre. We are truly delighted to know that you had a comfortable and relaxing experience with us. Your kind words describing your stay as pleasant and nice, along with your perfect ratings across all aspects, are sincerely appreciated. It is especially rewarding to learn that our team, cleanliness, and overall service met your expectations. We are also grateful for your loyalty as an ALL Classic member and for your strong recommendation of our hotel. We look forward to welcoming you back for another enjoyable and relaxing stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 1.5/5

Pierre O. Solo - Confirmed reviews ALL

My room wasn't service 2 out of 6 days and I had to ask reception for it on another day. Service was rude and making me wait to answer any queries. I lost one day of my trip running after my laundry. I do not recommend this hotel.

Dear Mr. Pierre O., Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding room servicing and interactions with our team. This is not reflective of the standards we aim to provide at Accor. Please note that at ibis Kuala Lumpur City Centre, room cleaning is provided upon request as part of our sustainability initiatives. Guests may simply dial “0” to request cleaning between 9:00 AM and 9:00 PM, and our team will attend to the room promptly. We apologize if this process was not clearly communicated during your stay. We also regret the confusion during check-in regarding your booking. Your feedback has been shared with the relevant teams to improve both service communication and responsiveness. We value your loyalty as an ALL Accor member and hope to have the opportunity to provide you with a smoother experience in the future. Thank you again for your detailed feedback. Warm regards, Vivian Chu Hotel Manager Ibis Kuala Lumpur City Centre

Customer review rating 5.0/5

Mohd F. R. Families - Confirmed reviews ALL

Overall as good stay, Thanks to En. F. for helping during the stay.

Dear Mohd F. R., Thank you for sharing your wonderful feedback and for choosing to stay at ibis Kuala Lumpur City Centre. We are truly delighted to know that you had a good stay and that every aspect of your experience—from arrival to departure, including cleanliness, breakfast, and overall service—met your expectations. Your perfect ratings are greatly appreciated and serve as a strong motivation for our team. It is especially rewarding to hear your kind recognition of En. F.. We will be sure to share your compliments with him, as he will be encouraged to know his efforts made a positive difference to your stay. We also sincerely appreciate your support as a valued ALL Silver member and your recommendation to others. Thank you once again for your kind words. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Aito F. H. S. B. Business - Confirmed reviews ALL

Near my training place in KL Trillion, however the traffic in front of the hotel is terrible.

Dear Guest, Thank you for sharing your feedback and for choosing ibis Kuala Lumpur City Centre during your business trip. We are pleased to hear that you had a comfortable stay and that our location was convenient for your training at KL Trillion. It is also encouraging to know that you appreciated our sustainability efforts, including the water filter and towel reuse initiative—your support means a lot to us. At the same time, we sincerely apologize for the inconvenience caused by the traffic conditions in front of the hotel. While this is beyond our control, we understand how it may impact your overall experience. We also truly appreciate you highlighting the cleanliness concern regarding the toilet bowl. Please rest assured that this has been shared with our housekeeping team for immediate improvement, as maintaining high cleanliness standards is a top priority for us. Thank you once again for your valuable feedback and for your intention to stay with us again. We look forward to welcoming you back for an even better experience in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Eddy C. Families - Confirmed reviews ALL

clean room, nice stay

Dear Mr. C., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are delighted to learn that you had a satisfying experience with us, and particularly pleased that you appreciated the cleanliness of your room and enjoyed a comfortable stay overall. Your kind ratings across our facilities, team service, and sustainability efforts are truly encouraging and greatly appreciated by our entire team. It is also wonderful to know that your booking experience and overall journey—from arrival to departure—met your expectations. As a valued ALL Gold member, your support and recommendation mean a great deal to us. We sincerely appreciate your trust and look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

  • 2,497 reviews 9.1/10 Location
  • 2,488 reviews 7.2/10 Room
  • 2,355 reviews 7.5/10 Service
  • 53 reviews 7.4/10 WiFi
  • 1,208 reviews 7.8/10 Cleanliness
  • 944 reviews 7.4/10 Breakfast
  • 925 reviews 8.3/10 Food
  • 538 reviews 8.4/10 Vibe

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