ibis Kuala Lumpur City Centre Hotel 4 stars

Pleasant stay. Food and amenities provided was sufficient and staff are very pleasant and friendly.

Food didn't arrive so I had to call reception twice on my first day to remind to send the food

IBIS Kuala Lumpur City Centre RE1 <h8…> Fri, May 22, 1:22 PM to me Dear Sameer, Greetings from ibis Kuala Lumpur City Centre! In principle of any hospitality refund taken at least 14 working day minimum. Reservations department been handling, responses and giving guest correct information time to time without any hesitation. As earlier email I mentioned due to restriction movement order bank industries have certain operating hours meaning the working hours shorter than normal operation hours. All process done online, it matters of waiting our turn to be serve. We absolutely understand your situation, same goes to all travellers worldwide. We will do our very best. Stay home and stay safe. Sam Z <sa…> Wed, Oct 21, 12:53 PM to IBIS Hi Ann, From April now its been seven months IBIS hotel have not refunded my amount. Your hotel management should be really shameful for using guest amount for running their own business. At least now after seven months have some respect to refund my amount. Kindly send the remittance copy. Regards, Sameer

I WANTED to stay at this hotel. It has the nicest rooms in its class - and better rooms than some hotels a class above it. The rooms are well designed with excellent desk space, plenty of electrical outlets, and bedside table space. The rooms are clean. The showers are brilliant. And every room I've been in at this hotel has had incredible views of the Petronas Twin Towers. The pool is small but relaxing, at least when it isn't full of people swimming in their underwear (it could do with more supervision if only to make sure there are plenty of pool towels). BUT... on my first stay, after I got trapped in Malaysia unable to return home to Thailand, in April, we were given less than 24 hours notice that the hotel was becoming a government quarantine center and that we would be moved to a less-nice hotel for the remainder of the stay we paid for. Ok - extraordinary times and all that - I get it, I accept it. When I finally had the opportunity to return in July, both 7-day and 30-day long stay packages were being offered, so I expected there should be no problem with my stay. After a few days there, I was given less than 12 hours notice that I had to leave the hotel due to it becoming a quarantine center again. They offered to put me on a "green zone" floor but the pool and gym were to be closed. I had taken a 7-day package and was on the cusp of getting a 30-day package, both requiring prepayment. What if I had done the latter? I'd have been screwed. I've been living in hotels for over 4 months now. I have to budget very carefully. Why are they offering these long stay packages if they knew this was possible? They had to have known. Now I am at the nearby Novotel which is crappy. I just can't give a good review while they are bringing in guests, and worse, selling pre-paid long-stay packages, despite the possibility of this happening.

I hope one day u will do a nightlife function.