ibis Kuala Lumpur City Centre 4 stars

I stayed at Ibis Hotel on 14th to 17th October and it was a disappointing experience. We arrived early to the property due to our flight. The staff was very helpful in the beginning they offered us a room for changing purposes because I had to attend to my graduation photograph session. I clearly asked the Duty Manager of that day if the room is given temporarily or this is one of the two rooms we were supposed to have. She said that it is temporary till the other rooms get cleaned. We checked in to the room and there was a A/C water leak inside the room. There was water everywhere in the room and I called the maintenance to inform about the issue and I told them it wouldn’t be a problem because we’ll be changing the rooms and they can sort the A/C issue after we change the rooms. In the afternoon we were informed by the reception that the second room we booked was ready and they won’t be changing our room as promised. I understand and being thankful for going out of their way to give us a room as early as possible but they promised to change the rooms after 2 when I asked from their Duty Manager. I had to explain the maintenance issues in the room and talk to the duty manager again about what she promised earlier in the morning to get the room change. What I’m simply saying is don’t promise anything to the customer if you can’t meet their requirements end of the day. I work in hospitality industry and I understand to what extent a Duty Manager can help a guest.

Easy and nice stay... checking in was fast...parking was easy..

RIght off the bat, this hotel is not much to shout about - but good enough when you temper your expectations to a reasonable level. This hotel is firmly wedged in the budget range so whilst it is good for its location and pricing, you really need to give it a wide berth on everything else it offers. That being said, I still had a very good few nights of rest here. The bed was big and comfortable enough and the room and toilet was clean enough for a bare minimum business hotel standard. There is a minimart right across the road for all your late night food/drink cravings but being in KL you probably have better food choices nearby. I was here on Day 1 of the Lunar New Year so there was a pretty fireworks display right outside my hotel window. Hotel also has an infinity pool on the top level, where you can also find a gym and a spa/massage place.

Good service and booking experience provided by Taty. Rooms are clean, good shower facility. But, take note there are ants everywhere in the room. CNY Buffet dinner food are good. Overall, experience rating 8/10

Value for money