ibis Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 4.6/5 14 reviews
ibis Kuala Lumpur City Centre
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Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KUALA LUMPURPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450
kuala lumpur
malaysia

Tel: +60327783333

Fax: (+60)327783300

Contact email

Check-in from 15h00

Check out up to 12h00

  • DUTA MAIN EXPRESS TERMINAL :   PUTRA HEIGHTS DUTA EXPRESSWAY

  • By plane

    KUALA LUMPUR At 67km / 41.63 miles - Shuttle paying

  • By train

    KL SENTRAL STATION At 4.4km / 2.73 miles

GPS :3.163079, 101.714573

Our accommodations

All rooms feature the supremely comfortable Sweet Bed by ibis, working table, minibar fridge, 40" LED flat TV, rain-shower experience equpied bathroom, safe deposit box, high-speed WIFI and stunning views of the city.

Standard Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Standard Room with 1 Queen bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with 3 Single beds Without Window

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with 2 Single beds, High Floor

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with 1 Queen bed, High Floor

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 Queen bed

  • Max. number of persons: 4
  • Area: From 30
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 Single beds

  • Max. number of persons: 4
  • Area: From 30
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

KAMPUNG KITCHEN

Type of cuisine: Regional

The modern interpretation of a traditional Malaysian Village. A buffet selection serving the best of Malaysian cuisine surrounded by large windows and stunning views. It offers a variety of famous Malaysian and International cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Petite Paris Cafe

Type of cuisine: Cafe

Enjoy freshly baked pastries and coffee throughout the day!

Champion Sports Bar

Photo non contractuelle / Strictly non binding

Escape the daily grind with stunning city view and a beer in your hand!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 175

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
ibis Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

14 reviews

tripadvisor

TripAdvisor Rating 4.0/5

352 reviews

One Night Stay

TripAdvisor rating 4.0/5

anthonyyslee Family - 25/02/2020 TripAdvisor review

It was a great experience to have a 1 night stay at Ibis Kuala Lumpur City Centre Hotel. There is no hazzle in checking in & out. The staff was friendly and fast. The room was neat and clean and the toiletry items were all provided so you do not need to call for extra. There is a free shuttle services to 4 popular mall in Kuala Lumpur. And that give you a better shopping needs and save your time. I would like to come back for another stay in the near future. Great Hotel at reasonable price within Kuala Lumpur. The breakfast was simple and nice. The dinner hall is big

Fantastic location

Customer review rating 4.6/5

Frances Families - 24/02/2020 Confirmed reviews ALL

Great stay, close to centre and walking distance to shopping, transport and restaurants

well located

Customer review rating 4.6/5

Warjanto Families - 23/02/2020 Confirmed reviews ALL

walking distance to KLCC, pavilion and bukit bintang. Internet in room not really strong, still up and down. Breakfast food variation not changes daily, quality of food rare.

much better rooms than Ibis worldwide standart

Customer review rating 4.6/5

Jakub Couples - 22/02/2020 Confirmed reviews ALL

We really liked rooms and amenities which are not Ibis standart - safe, iron, electric cattle, coffe...hotel is new and clean. On other side breakfast selection is very poor and dissapointing in terms of european taste (no ham, cheeses....).

Friendly environment

Customer review rating 4.6/5

Abdul H. B. H. B. Business - 22/02/2020 Confirmed reviews ALL

Supporting staff and management

Good stay

Customer review rating 4.6/5

Aziani A. Couples - 21/02/2020 Confirmed reviews ALL

I love the bed..love the location and the service

very good hotel in the city center

TripAdvisor rating 4.0/5

ineta02ckr 09/02/2020 TripAdvisor review

Great location, easy to find the transportation, I've enjoyed my running time in the KLCC park, it's peaceful. Hotel with the large bedroom comfy bed, the room is clean, good breakfast with many variety of food. Love to stay here next time.

Excellent hotel

TripAdvisor rating 4.0/5

udayjoshi2020 07/02/2020 TripAdvisor review

Nice cozy rooms. Highly clean. Good air conditioning. WIFI with good speed. Convenient location, about 800 meters from Petronas Twin Tower (actually from some rooms you can view it) and KLCC MRT station. Hotel offers scheduled free of charge drop facility to Petronas Tower, Pavilion mall and few other places. You can easily get CAB at doorstep. Very good variety and quality of breakfast items, though no Indian item other than mini samosa. Very large dining area so there is crowding during breakfast time.

Average Stay Experience

TripAdvisor rating 4.0/5

Liyin29 Business - 20/01/2020 TripAdvisor review

There is a sticky patch on the floor that i need to use the wet tissues to wipe it. Under the bed, there is plastic bag leave by the previous guest. Need to flash at least twice when using the toilet bowl.

Amazing Front Desk

TripAdvisor rating 4.0/5

DayTrip556812 Couples - 28/12/2019 TripAdvisor review

I have short stay but continue stay due to external issue but front desk receiption well known on situation and concern. They welcome us early check in and reward us late check out. Thank to senior lady on front desk that help us so much.

Good location and facilities but poor breakfast

TripAdvisor rating 4.0/5

nazham80 Solo travel - 24/12/2019 TripAdvisor review

I have a good one night stay.. the location is good, the facilities are good also.. Ibis Hotel with swimming pool.. But.. as a gold member, i dont receive my welcome amenities and the breakfast i think its not that good.. need to improve on it... Overall experience without breakfast is so great!!

Great Hotel-Ordinary Service

TripAdvisor rating 4.0/5

fgnewth Solo travel - 18/12/2019 TripAdvisor review

Good hotel modern & clean facilities other than one particular person (Yalda) who provided exemplary service the rest were below par for Ibis. I was planning to book ahead but after my experience at KL I'm thinking again. This is the first hotel I've stayed at over a number of years that I've not been able to charge my meal from the main restaurant to my room-cash only. Where you you have local currency when you' just arrived in the evening from OS?

Enjoyable stay

TripAdvisor rating 4.0/5

Chee Leong C Couples - 18/12/2019 TripAdvisor review

Ibis is the lower tier of Accor chain and I guess I should have lowered my expectations when staying here. But the lcoation was great and near KLCC so I booked here for the weekend. The room upgrade for Platinum was a disappointment. I thought I wasn't upgraded although they actually did. I am quite used to being pampered with large and nice rooms... The infinity swimming pool is on the rooftop and was nice and instagrammable though not very swimmable. There were two person there with their mobiles and taking selfies. The breakfast was again no more or no less than what is price range suggested. On the second day, I went out to have a nice char kuey tiao. All said, I would say it would appeal to budget conscious travellers. The hotel service was friendly however my Accor service rep disappear during the weekend (off duty). She left a note in my hotel room to look for her if I needed anything...I feel the hotel could do with a bit more polishing round the edges, and it would have been so much better as it does have certain appeal and charm.

Dear Chee Leong C, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we are extremely thankful that you were able to enjoy our hotel in general. We assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We hope to be able to provide you with a better level of experience the next time you're in Kuala Lumpur. Sincerely, ibis KLCC

ibis city center KLCC experience

TripAdvisor rating 4.0/5

RafatGaroub Business - 16/12/2019 TripAdvisor review

the hotel staff are friendly and helpful services and facilities are great the room has a beautiful view the location is as the name city center in which far approximately 20 minutes walking from Twin Towers, KL garden, KL aquarium and other nice places. the best I liked the staff smiling faces.

Good facility , good room and lousy service

TripAdvisor rating 4.0/5

thianhockb Couples - 13/12/2019 TripAdvisor review

I think they are not focus or giving the best service to accor members . Member check in counter was left no staff . Room are clean and restaurant food are good .then the restaurant staff waitress services are bad . No communication with receiption and still charging to guest while the guest are entitled for complimentary breakfast . 1) no welcome pack (envelope) for member 2) check in are terribly slow . 3) no pre-preparation for room to accor elite member 4) lousy management and non follow accor standard .

Dear thianhockb, Greetings from ibis KLCC and thank you for sharing the details of your experience with us! Firstly we would like to thank you for your loyalty and thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for the let down and we'll be speaking with our Front Office department and our F&B Team in regards to your complaint. We look forward to improving ourselves to serve you better in the near future. Rest assured that your voice will not go unheard. Sincerely, ibis KLCC

Excellent

TripAdvisor rating 4.0/5

jasree Couples - 08/12/2019 TripAdvisor review

This is our 5th times staying here, thanks to Ms Yalda for your great service, neat and comfort bedroom, friendly and helpful staffs, great breakfast but limited selection of foods, smooth and fast service during check in and out, one of the best ibis hotel, will stay again soon

sorry , not the best

TripAdvisor rating 4.0/5

shyra09 Solo travel - 01/12/2019 TripAdvisor review

would not recommend , my cake was dry and cut into small pieces, maybe kitchen was busy to tell me they dont have cake that was specified in my voucher. Counter was all red carpeted , but no one attending ( only the accor counter)

Dear shyra09, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we humbly apologize for the let down and we'll be speaking with our F&B Team and our Front Office department in regards to your complaint. We look forward to improving ourselves to serve you better in the near future. Rest assured that your voice will not go unheard. Sincerely, ibis KLCC

ibis KLCC

TripAdvisor rating 4.0/5

angel_gigi58 Business - 29/11/2019 TripAdvisor review

The hotel is a pretty good standard hotel for an ibis hotel. Everything was clean during my stay. However, AccorPlus members should be aware of unusual standards of this hotel. I was not being attended to for checking in, even after 30 minutes standing at the Accor priority lane. When I prompted to ask the staff, the staff asked me to line up on the normal lines and wait. The checking in process was a bit lengthy, unlike other Accor hotels. In addition, there was also unusual promotional price for the breakfast buffet for Accorplus members in this hotel.

Dear angel_gigi58, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we are extremely thankful that you enjoyed our room and our hotel in general. We apologize for the lack of attention given to you by our reception and we highly appreciate your valuable feedback in order to improve our service to serve you better. We humbly apologize in regards to your experience. Sincerely, ibis KLCC

Great central location; comfortable; helpful staff

TripAdvisor rating 4.0/5

Julian M Couples - 19/11/2019 TripAdvisor review

Great central location within walking distance of Petronas Towers and KLCC. Room was fine with comfortable bed; not a lot of space for clothing but otherwise OK. Staff were universally friendly and helpful; we enjoyed the infinity pool; the food in the restaurant was OK though not brilliant.

Awesome location

TripAdvisor rating 4.0/5

Mila M Family - 03/11/2019 TripAdvisor review

Every thing was excellent from check in to check out. The room was very clean and quite spacious. The infinite pool was lovely especially at night when the 2 towers are light up. The buffets break fast was ok, mostly Chinese food. I would return and have recommended it to my friends already. Over all it was great place to stay. It is very close to everything.

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