ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,397 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Room 1

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,397 reviews

Customer review rating 0.5/5

Fazira A. A. R. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Hisham Z. A. Couples - Confirmed reviews ALL

Dear Mr. Hisham Z. A., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We sincerely apologize for the inconvenience caused by the television in your room not functioning properly. We understand how important it is for all in-room facilities to be fully operational, and we regret that this issue affected your overall experience. Thank you for highlighting the importance of ensuring all room facilities are thoroughly checked before guest arrival. Please be assured that your comments have been shared with our Engineering and Housekeeping teams. We will reinforce our room inspection procedures to ensure all equipment, including televisions, is properly tested and functioning before rooms are released for occupancy. We appreciate your positive ratings for our breakfast and our Heartists, and we are grateful for your constructive feedback, which helps us improve our service and facilities. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a seamless and more enjoyable stay in the future. Warm regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 3.0/5

Teck C. G. Business - Confirmed reviews ALL

Dear Mr. Teck C. G., Thank you once again for taking the time to share your valuable feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We sincerely regret that your arrival experience did not meet your expectations. We would greatly appreciate it if you could share more details about what specifically happened during your check-in, particularly regarding the service you received and your comments about the Accor ALL membership tiers. Understanding your experience in greater detail will help us investigate the matter thoroughly with our Front Office team and provide the necessary coaching and improvements to ensure a better experience for all our guests. We also appreciate your comments regarding the wardrobe and the number of clothes hangers provided in the room. As ibis Kuala Lumpur City Centre is positioned as a four-star economy hotel, our rooms are thoughtfully designed to maximize space while maintaining comfort and functionality. The wardrobe layout and the standard number of hangers are part of this room concept. However, we understand that guests staying for longer periods or on business trips may require additional storage and hangers. Our Housekeeping team is always happy to provide extra hangers upon request, subject to availability. We truly wish these concerns had been brought to our attention during your stay, as our team would have been pleased to assist and rectify the situation immediately to make your stay more comfortable. We also acknowledge your comments regarding the breakfast quality and Wi-Fi speed, and these have been shared with the respective departments for review and improvement. Your feedback is invaluable to us, and we hope you will give us another opportunity to restore your confidence in ibis Kuala Lumpur City Centre. We look forward to hearing from you and hopefully welcoming you back in the future. Warm regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 5.0/5

Yasir S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect 100/100 score. We are truly delighted to know that you had such a positive experience during your business stay. It is especially rewarding to hear that our team was cooperative, our location suited your needs, and that your overall stay felt like a 4-star experience. Your kind recognition means a great deal to all of us. We are also pleased that you found the booking process through the ALL Accor App easy, enjoyed a smooth check-in and check-out experience, and were satisfied with the cleanliness and comfort of your accommodation. Thank you for your continued loyalty as an ALL Classic member and for recommending both our hotel and the ALL loyalty programme to your family, friends, and colleagues. We truly appreciate your trust and support. We look forward to welcoming you back to ibis Kuala Lumpur City Centre on your next visit. Warm regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Maliha K. Families - Confirmed reviews ALL

Dear Ms. Maliha K., Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to know that you had a pleasant family stay and enjoyed our convenient location, comfortable accommodation, and vibrant atmosphere. It is wonderful to hear that our hotel's proximity to the Petronas Twin Towers, Bukit Bintang, and the city's main shopping malls enhanced your visit. We sincerely apologize for the concern caused regarding your lost rings. We are pleased to inform you that your item has been found and is safely kept in our Lost & Found. Kindly contact the hotel or proceed to the hotel at your convenience to arrange the collection of your belongings. Our team will be happy to assist you with the retrieval process. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back to ibis Kuala Lumpur City Centre in the future. Warm regards, Muntaz Narayani Devi Guest Experience Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

  • 2,446 reviews 9.1/10 Location
  • 2,437 reviews 7.2/10 Room
  • 2,438 reviews 7.9/10 Service
  • 52 reviews 7.6/10 WiFi
  • 1,162 reviews 7.8/10 Cleanliness
  • 926 reviews 7.5/10 Breakfast
  • 562 reviews 8.5/10 Vibe
  • 70 reviews 9.4/10 Bar

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