ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,484 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,484 reviews

Customer review rating 4.0/5

Teng Y. H. Friends - Confirmed reviews ALL

Good location and good room service.

Dear Mr. Teng, Thank you for staying with us at ibis Kuala Lumpur City Centre and for taking the time to share your feedback following your recent stay with friends. We are delighted to know that you appreciated our convenient location, room service, housekeeping standards, WiFi connectivity, and the overall service provided by our team. Your kind recognition of our staff performance and sustainability efforts is sincerely appreciated and will be shared with the team as encouragement. We also take note of your feedback regarding the breakfast selection, particularly the vegetarian food variety. Please be assured that your suggestion has been shared with our Food & Beverage team for review and improvement opportunities. Thank you once again for your valuable comments and support. We truly appreciate your recommendation and look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 4.0/5

Tzee H. L. Business - Confirmed reviews ALL

The room noise insulation is not good enough. I can hear the noises from next room.

Dear Mr. L., Thank you for staying with us at ibis Kuala Lumpur City Centre and for taking the time to share your feedback following your recent business trip. We are pleased to know that you found our hotel well located and that your overall stay met a good level of satisfaction. Your comments regarding our cleanliness, arrival experience, and team service are also appreciated. At the same time, we sincerely regret the inconvenience caused by the insufficient sound insulation in your room. We understand how disturbing noise from adjacent rooms can impact rest and overall comfort, and we sincerely apologize for this shortfall. Your feedback has been shared with the relevant team for further review as part of our ongoing improvement efforts. We also take note of your additional comment regarding the gym equipment. Please be assured that this has been highlighted to the person in charge for inspection and corrective attention where required. Your feedback regarding breakfast selection, WiFi performance, and service experience has also been shared with the respective departments for review and enhancement. Thank you once again for your constructive comments. We truly value your input as it helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 4.0/5

John V. Business - Confirmed reviews ALL

Appreciate the kindness of Alma at the restaurant at Novotel

Dear Mr. John V., Thank you for choosing ibis Kuala Lumpur City Centre and for taking the time to share your valuable feedback regarding your recent business stay with us. We are pleased to know that you appreciated our convenient location and the kindness extended by Alma at the restaurant at Novotel. Your recognition of her warm hospitality will certainly be shared with the team. At the same time, we sincerely appreciate your constructive feedback regarding the room lighting, WiFi accessibility, and cleanliness concerns during your stay. Please accept our apologies for the inconvenience caused, especially regarding the presence of small cockroaches in the room. This is certainly not reflective of our usual standards, and the matter has been immediately shared with our housekeeping and pest control teams for urgent attention and improvement. We also truly value your continued support as an ALL Platinum member. Your feedback is important to us as we continuously work towards enhancing the comfort and experience of our valued guests. Thank you once again for your comments and support. We hope to have the opportunity to welcome you back again for a much-improved stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

My P. T. Friends - Confirmed reviews ALL

Good location but I wondered there were any bellman or not as when we arrived, no one picked up our luggage.

Customer review rating 4.5/5

Mohd R. A. Business - Confirmed reviews ALL

Good environment and easy to access another location.

Dear Mr. Mohd R. A., Thank you for sharing your positive feedback and for choosing to stay with us. We are delighted to know that you had an enjoyable experience and appreciated our convenient location, clean environment, and overall accessibility. It is also encouraging to hear that your booking experience through the ALL Accor App was smooth and user-friendly. As a valued Silver member of ALL – Accor Live Limitless, we truly appreciate your continued support and are pleased that you felt recognized during your stay, including the welcome drink and overall service experience. Your kind recognition of our housekeeping team is especially appreciated. We will be sure to share your compliments with them, as they will be motivated to know their efforts made a positive impact on your stay. We are also glad that our sustainability initiatives, such as the in-room water bottles and dispensers, were well received. At the same time, we have noted your feedback regarding your dining experience at Level 10, and we will continue working with our culinary team to further enhance the offering. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back for another pleasant stay in the near future. Yours sincerely, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

  • 2,472 reviews 9.1/10 Location
  • 2,485 reviews 7.2/10 Room
  • 2,389 reviews 7.7/10 Service
  • 51 reviews 7.2/10 WiFi
  • 1,205 reviews 7.8/10 Cleanliness
  • 927 reviews 7.4/10 Breakfast
  • 556 reviews 8.5/10 Vibe
  • 73 reviews 9.5/10 Bar

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