Dear Ulziibayar, Thank you for your perfect rating and wonderful feedback. We are delighted to know that you enjoyed our convenient location, comfortable accommodation and excellent service during your business trip. Your kind words are a great encouragement to our team, and we are pleased that we could contribute to a positive stay. We look forward to welcoming you back to ibis Kuala Lumpur City Centre on your next visit to Kuala Lumpur. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mohammad, Thank you for sharing your feedback. We sincerely apologise that your stay did not meet your expectations. We understand your concerns regarding the absence of room service, limited TV channels and unclear picture quality. We appreciate you bringing these areas to our attention, and your comments will be shared with the relevant teams for review. We regret that your experience fell short of the standard we strive to provide and hope to have another opportunity to serve you better in the future. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Nizam, Thank you for your perfect 100/100 rating and kind feedback. We are delighted to know that you enjoyed your comfortable stay, our convenient location, and especially our breakfast. It is also wonderful to hear that you appreciated the cleanliness of our rooms and the service provided by our team. Your support as an ALL Accor Classic member is greatly appreciated. We look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre for another memorable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear James, Thank you for your perfect 100/100 rating and for sharing your experience with us. We are delighted that you enjoyed our convenient location near KLCC and the Petronas Twin Towers, the cleanliness of your room, and the quality of our breakfast. We appreciate your constructive feedback regarding the European and British-style breakfast options, as well as Wi-Fi speed. Your comments are valuable as we continue to enhance our offerings and improve the guest experience. Thank you for your loyalty as an ALL Accor Classic member. We look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. G., Thank you for taking the time to share your feedback and for giving us an overall rating of 80/100. We are pleased to know that you appreciated our convenient location and had a generally pleasant stay with us. We also appreciate your positive ratings for our team, cleanliness, check-in experience and booking experience through the ALL Accor app. We are sorry, however, that the room size and amenities did not fully meet your expectations. We understand your preference for a more spacious room and additional facilities such as a bathtub. Our room configurations and amenities are designed according to the ibis brand concept, and we appreciate your feedback as it helps us better understand our guests' expectations. We also sincerely regret that the Wi-Fi connection speed did not meet your expectations. Your feedback has been noted and will be shared with the relevant team for review and improvement. As a valued ALL Accor Classic member, we truly appreciate your loyalty and recommendation. We hope to have the opportunity to welcome you back to ibis Kuala Lumpur City Centre and provide you with an improved experience. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. N., Thank you for taking the time to share your feedback and for rating your overall experience with us so highly. We are delighted to know that you were happy with your room and appreciated our convenient location, as well as the cleanliness and Wi-Fi during your stay. We also appreciate your honest feedback regarding your arrival experience and our team. We are sorry that our service did not feel as friendly and welcoming as you expected. Your comments are valuable to us, and we will share them with the Front Office team as a reminder of the importance of providing every guest with a warm, attentive and welcoming experience from the moment of arrival. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to ibis Kuala Lumpur City Centre and providing you with an even better experience on your next visit. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Johnson T., Thank you for taking the time to share your detailed feedback following your family stay at ibis Kuala Lumpur City Centre. We are pleased to know that you appreciated our central location, cleanliness, convenient access to KLCC, and the service provided by our team. We are especially grateful for your kind recognition of our Housekeeping team for being accommodating and efficient, as well as our Reception team for being friendly and approachable. We will certainly share your compliments with them. At the same time, we sincerely regret that noise affected your comfort and rest. We understand how disruptive sounds from the corridors, neighbouring rooms, and movement of furniture can be, particularly during a family stay. Your comments regarding the flooring and sound insulation have been noted and will be shared with our relevant teams for consideration. We will also continue to reinforce awareness among our teams regarding noise control during operations. We also appreciate your feedback regarding the welcome drink. We understand your expectation for greater variety and a more generous selection, and your comments will be shared with the team for review. Regarding the RM10 tourism tax, we understand your concern that this additional charge was not reflected in the initial booking total. We appreciate you highlighting this and will share your feedback regarding the clarity of the booking information. Thank you as well for supporting our sustainability initiatives and for sharing your positive comments about our commitment to saving water and resources. Your feedback is valuable in helping us identify areas where we can further improve the guest experience. We hope to have the opportunity to welcome you and your family back and provide a quieter and more enjoyable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Mohd R. A., Thank you for your outstanding 100/100 rating and for sharing such wonderful feedback about your stay with us. We are delighted to know that you had a comfortable and enjoyable experience and were pleased with our service, cleanliness, accommodation and overall facilities. We are especially grateful for your kind recognition of our Housekeeping Team. Your appreciation will certainly be shared with the team as encouragement for their continued dedication. It is also wonderful to know that you appreciated the recognition received as an ALL Accor Gold member, our welcome drink and our sustainability initiatives. Your kind words and recommendation are truly appreciated by the entire team. Thank you for your continued support of ibis Kuala Lumpur City Centre and ALL Accor. We look forward to welcoming you back again soon. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear GSS Support Team, I would like to request the immediate removal of this GSS review from ibis Kuala Lumpur City Centre, as the review has clearly been attributed to the wrong hotel. Guest: Siyu L. Email: LU… Review Title: False Emergency Alarms and Severe Disruption to Our Stay Room Mentioned: 2114 Overall Score: 1/10 The review is not related to ibis Kuala Lumpur City Centre. The guest repeatedly and explicitly identifies the property as Sheraton Kota Kinabalu, including: “We deliberately chose Sheraton…” “our stay at Sheraton Kota Kinabalu” References to Sheraton and Marriott brands A complaint concerning emergency alarms and evacuation procedures at that property Room 2114, which does not correspond to ibis Kuala Lumpur City Centre The survey also contains several other details that clearly indicate this is a stay at a different property, including the guest's reference to their activities in Kota Kinabalu. As this is evidently a wrong-property attribution, the review should not be included in ibis Kuala Lumpur City Centre's GSS results or performance metrics. Kindly investigate the survey record and remove/reassign this review from ibis Kuala Lumpur City Centre to the correct property. We would appreciate your urgent assistance, as the review is currently negatively affecting our property's GSS results despite the incident having no connection with ibis Kuala Lumpur City Centre. Thank you for your support and prompt attention to this matter. Best regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Jianghua, Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to learn that several aspects of your experience did not meet your expectations. We sincerely apologize for the concerns regarding the condition of the towels, bath towels and flooring, as well as the level of cleanliness you experienced. We understand how these details can affect your overall comfort, and we will share your comments with our Housekeeping and relevant teams for further review and improvement. We also regret that our breakfast selection did not suit your preferences. Our breakfast offers a variety of local and international selections, and we appreciate your feedback as it helps us identify opportunities to provide a more enjoyable dining experience for guests from different backgrounds. Your comments regarding the overall stay and service have been noted, and we will continue working to improve our standards. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant experience in the future. Warm regards, Muntaz Narayani A. Rajakopal, Guest Experience Manager, ibis Kuala Lumpur City Centre

Dear Afifah A. B., Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to know that you appreciated the friendliness of our team, enjoyed our pool, and found the location convenient for exploring the KLCC area. We appreciate your comments regarding the differences between the Standard and Deluxe rooms. We are glad that you found the Deluxe room more spacious and comfortable with the additional futon and bolster. We also take note of your feedback regarding the number of pillows provided in the Standard room and understand that additional comfort amenities can make a difference during a family stay. We are sorry to hear that the bathroom ventilation did not meet your expectations. Your feedback regarding the ventilation, particularly in relation to the filtered drinking water facility, has been noted and will be shared with the relevant team for review. We also appreciate your honest comments about our breakfast selection. We understand that guests have different expectations and preferences, and your feedback regarding the variety and quality of the breakfast items, including the butter selection, will be shared with our Food & Beverage team for consideration. Thank you as well for appreciating our filtered drinking water initiative and sustainability efforts. We are encouraged by your positive feedback and remain committed to providing more sustainable choices for our guests. We hope to have the opportunity to welcome you and your family again and provide an improved experience on your next visit. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Sir V., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you enjoyed the city view, found our team helpful, and were satisfied with the cleanliness of your room and the prompt response from our Reservation Team. We also appreciate you highlighting the excellent service provided by our room attendant during your stay in Room 1509. We will certainly share your kind recognition with our Housekeeping team. We sincerely apologize for the slower check-in experience you encountered during the afternoon. We understand how important a smooth and efficient arrival is, and we will continue to review our operations to improve the check-in experience during peak periods. We also appreciate your feedback regarding the availability of a comb and will take this into consideration when reviewing our in-room amenities. It is especially encouraging to hear that you appreciated our sustainability efforts and our commitment to reducing plastic, particularly as this aligns with your company's ESG initiatives. Your support means a great deal to us. Thank you once again for choosing ibis Kuala Lumpur City Centre for your business trip. We hope to have the pleasure of welcoming you back and providing an even smoother experience on your next visit. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. S., Thank you for taking the time to share your feedback following your recent business stay with us. I am pleased to know that you enjoyed our convenient location, breakfast selection, Wi-Fi, and smooth check-out experience. We also truly appreciate your 10/10 recommendation and your continued support as an ALL Accor Silver member. We understand your observation regarding the hotel being busy, particularly the waiting time for the lifts during peak periods. We appreciate your patience and regret any inconvenience this may have caused during your stay. Thank you as well for your feedback regarding the towel drop and our sustainability initiatives. Your comments are valuable and will be shared with the relevant team for further review. We are grateful for your overall positive feedback and look forward to welcoming you back to ibis Kuala Lumpur City Centre for another enjoyable stay. Warm regards, **Muntaz Narayani A. Rajakopal** **Guest Experience Manager** **ibis Kuala Lumpur City Centre**

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent stay with us. I am pleased to know that you were satisfied with our convenient location and found your room clean and comfortable, as well as enjoying our Wi-Fi and welcome drink. We also sincerely appreciate your support as an ALL Accor Gold member. However, I am truly sorry for your experience at the Front Desk. We understand how frustrating it must have been to wait for approximately five minutes without being acknowledged, particularly when another guest was attended to first. We also regret that, after the situation was noticed, you did not receive the appropriate acknowledgement or apology. Your feedback regarding attentiveness, greeting guests in the order they arrive, and ensuring that every guest is promptly acknowledged has been taken seriously. I will share your comments with our Front Office team for review and reinforcement, as we understand that attentive and courteous service should be consistent throughout the team. We sincerely regret that this experience affected your overall impression of our hospitality, especially as you otherwise had a comfortable stay. Your feedback is valuable in helping us identify where we need to improve. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with the attentive and welcoming service you should expect from us. Warm regards, **Muntaz Narayani A. Rajakopal** **Guest Experience Manager** **ibis Kuala Lumpur City Centre**

Dear Ms. C., Thank you for taking the time to share your feedback following your recent business stay with us. I sincerely apologize for the inconvenience and frustration caused regarding your company invoice. We understand how important it is to receive the invoice with the correct company details for business purposes. Please be informed that we have re-sent the requested invoice to the email address provided. Kindly check your inbox, including your spam or junk folder, and we hope you will receive it successfully. I am sorry that the invoice was not received as expected following your initial request, and I regret the inconvenience this caused. Your feedback regarding the handling and communication of the invoice request has been shared with our Front Office team for further review and improvement. I have also taken note of your feedback regarding the Wi-Fi connection speed and will share this with the relevant team for review. We appreciate your support as an ALL Accor Silver member and regret that these issues affected your overall experience. Thank you for bringing them to our attention, and we hope to have the opportunity to provide you with a smoother experience on your next visit. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. L., Thank you for taking the time to share such detailed feedback following your recent business stay with us. I am pleased to know that you appreciated our convenient location and that our Front Desk team was able to assist you efficiently during a busy period. I also appreciate your positive comments regarding the variety of our Kampung Kitchen buffet offerings. At the same time, I sincerely apologize for the shortcomings you experienced with the condition and comfort of your room. I have taken note of your comments regarding the stains on the walls, the bed comfort, limited power access at the working desk, and the noise from doors during the night. Your feedback will be shared with our Housekeeping and relevant operational teams for review and follow-up. I am also concerned by your feedback regarding the quality of the watermelon served at breakfast. While we cannot establish the cause of the fruit condition from the information provided, we take food quality very seriously and will share your comments with our Food & Beverage team for review of our quality-control and food-handling procedures. Your comments regarding the satay counter and the approachability of the chef have also been noted. We will share this feedback with our Food & Beverage team to reinforce the importance of attentive and welcoming service. I also appreciate your feedback regarding ALL member recognition and your suggestion for a more welcoming arrival experience. These are valuable points for us to consider as we continue improving our guest experience. We sincerely regret that your overall stay did not meet your expectations, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Warm regards, **Muntaz Narayani A. Rajakopal** **Guest Experience Manager** **ibis Kuala Lumpur City Centre**

Dear Ms. Li, Thank you for taking the time to share your detailed feedback following your recent stay with us. I sincerely apologize for the discomfort caused by the mouldy smell from the air-conditioning and for the cleanliness concerns you experienced. We understand how unpleasant this can be and appreciate you bringing it to our attention. I will share your feedback with our Housekeeping and Engineering teams for further review and appropriate follow-up. I have also taken note of your comments regarding the room facilities, including the TV channels, as well as the room key-card arrangement during a busy period and the narrow parking area. Your feedback is valuable in helping us identify areas where we can improve the guest experience. At the same time, I am pleased to know that you appreciated our sustainability initiatives, particularly the use of paper packaging for the toothbrush and our efforts to reduce single-use plastic items. We regret that your overall experience did not meet your expectations, and we sincerely appreciate your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant stay. Warm regards, **Muntaz Narayani A. Rajakopal** **Guest Experience Manager** **ibis Kuala Lumpur City Centre**

Dear Mr. C., Thank you very much for taking the time to share your excellent feedback following your recent business stay with us. I am delighted to know that you enjoyed our convenient location and that you had a perfect experience across your accommodation, cleanliness, our team, check-in and check-out, Wi-Fi, and our sustainability efforts. Your 10/10 recommendation is truly appreciated and is a great encouragement to our entire team. We are grateful for your support and look forward to welcoming you back to ibis Kuala Lumpur City Centre on your next visit to Kuala Lumpur. Warm regards, **Muntaz Narayani A. Rajakopal** **Guest Experience Manager** **ibis Kuala Lumpur City Centre**

Dear Ms. j., Thank you for taking the time to share your positive feedback following your recent stay with us. I am delighted to know that you enjoyed our convenient location, comfortable beds, and excellent shower pressure. It is also wonderful to see that you had a smooth check-out experience and appreciated our Wi-Fi and sustainability efforts. I am sorry that the pool was closed due to the rain during your stay. As the pool is located on our rooftop, its operation may be affected by weather conditions for the safety and comfort of our guests. We truly appreciate your understanding. Thank you as well for your continued support as an ALL Accor Silver member and for recommending us to others. We look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre for another comfortable stay. Warm regards, **Muntaz Narayani A. Rajakopal** **Guest Experience Manager** **ibis Kuala Lumpur City Centre**