ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,455 reviews

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Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,455 reviews

Customer review rating 5.0/5

Ahmad A. S. R. Couples - Confirmed reviews ALL

All good

Dear Mr. Ahmad A. S. R., Thank you very much for your wonderful review and perfect rating following your recent stay with us. We are delighted to know that you had a comfortable stay and enjoyed our convenient location. It is especially rewarding to hear that all aspects of your experience, from check-in to check-out, met your expectations. Your kind recognition of our team member, Nurul Ain, is truly appreciated, and we will be sure to share your compliments with her. We are also grateful for your continued support as an ALL Silver member and for recommending both our hotel and the loyalty programme so highly. Thank you once again for choosing ibis Kuala Lumpur City Centre. We look forward to welcoming you and your partner back for another pleasant stay in the near future. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

S. M. A. S. A. Business - Confirmed reviews ALL

FAST CHECK IN AND CHECK OUT, SECURITY ALL AROUND VICINITY

Dear Mr. S. M. A. S. A., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are delighted to know that you had a smooth and pleasant experience, and that you appreciated our fast check-in and check-out process, security measures, room comfort, hot water supply, and overall service provided by our team. We also appreciate your comments regarding towel availability and our towel policy reminders. Your feedback is valuable and will be shared with the relevant department for review to further enhance guest comfort and communication. It is truly rewarding to receive such positive recognition, and your kind words will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back again in the future. Best regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Khairul A. Families - Confirmed reviews ALL

very satisfied with my stay

Dear Mr. Khairul A., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Kuala Lumpur City Centre. We are delighted to know that you had a very comfortable and cozy stay, and that you were fully satisfied with your overall experience, including our accommodation, cleanliness, and service provided by our team. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent hospitality experiences. We look forward to welcoming you and your family back again in the future. Best regards, Vivian Chu Hotel Manager

Customer review rating 3.5/5

Ashley Business - Confirmed reviews ALL

Everything is great with this hotel except for one. The toilet emit foul smell. Not just for my room but my colleague's toilet also the same.

Dear Mr. Ashley, Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you appreciated our great location, as well as the overall service, cleanliness, breakfast selection, and experience provided by our team. However, we are very sorry to learn about your comments regarding the unpleasant odor in the bathroom. Please accept our sincere apologies for the inconvenience caused, especially as this was experienced in more than one room. Your feedback regarding the toilet piping has been taken seriously and has been shared with our engineering and housekeeping teams for immediate inspection and corrective action. We truly appreciate your constructive feedback, as it helps us identify areas that require improvement. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards, Vivian Chu Hotel Manager

Customer review rating 4.0/5

Mushtaq A. Business - Confirmed reviews ALL

Actually IBIS allowed me to do early checkin , but unfortunately i couldn't get complimentary late checkout If it happened that would be really helpful to me

Dear Mr. Mushtaq Ahmed, Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you enjoyed your overall stay, particularly our early check-in arrangement, room comfort, cleanliness, WiFi, and the service provided by our team. We also appreciate your comments regarding late check-out availability and breakfast selection. While late check-out is subject to room availability and operational demand, your feedback is valuable and has been shared with the relevant team for further review. We also take note of your comments regarding the fitness centre and pool facilities. Your feedback is important to us as it helps us continuously improve our guest experience. We look forward to welcoming you back again in the future. Best regards, Vivian Chu Hotel Manager

Other web-users rate our hotel

  • 2,472 reviews 9.1/10 Location
  • 2,477 reviews 7.2/10 Room
  • 2,386 reviews 7.8/10 Service
  • 50 reviews 7.3/10 WiFi
  • 1,200 reviews 7.8/10 Cleanliness
  • 932 reviews 7.5/10 Breakfast
  • 562 reviews 8.5/10 Vibe
  • 73 reviews 9.4/10 Bar

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