ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,505 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,505 reviews

Customer review rating 3.5/5

Nurfarhanah M. Business - Confirmed reviews ALL

Pleasant staff at reception, tv doesn't work, not user friendly, no programme on shows, morning breakfast was chaotic, due to understaff, and fully book rooms, seems business are good.

Dear Mr. Nurfarhanah M., Greetings from ibis Kuala Lumpur City Centre. Thank you for taking the time to share your detailed feedback and for your rating following your recent stay with us. We are pleased to know that you appreciated our strategic location, the cleanliness of your room, and the friendliness of our reception team. Your kind remarks are truly encouraging. However, we sincerely regret the inconveniences you experienced. Please accept our apologies for the issues with the television, particularly its functionality and user-friendliness. This has been shared with our Engineering team for immediate review and corrective action. We also regret that your breakfast experience did not meet expectations due to the high occupancy and staffing challenges. While strong demand is positive, it should not impact the quality of service delivered. Your feedback regarding breakfast variety and overall dining experience has been noted and will be addressed with the team. Thank you once again for your valuable comments. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 5.0/5

Halim Z. Families - Confirmed reviews ALL

Staff all very friendly expecially Ms Ayuni from FO.

Dear Ms. Halim Z., Greetings from ibis Kuala Lumpur City Centre. Thank you very much for your wonderful review and for awarding us a perfect score of 100/100. We are truly delighted to know that you had an excellent stay with us during your family trip. It is especially rewarding to hear your kind compliments about our team. Your recognition of Ms. Ayuni from our Front Office is greatly appreciated, and we are pleased to know that she was able to assist you promptly with your request and follow through attentively. Your praise will certainly be shared with her and the entire team as encouragement to continue delivering heartfelt service. We are also glad that you enjoyed our facilities, including the gym and swimming pool, as well as our cleanliness standards and convenient location for shopping. It is wonderful to know that you felt well recognized as an ALL – Accor Live Limitless Classic member during your stay. Thank you once again for your generous feedback and recommendation. We truly look forward to welcoming you and your family back for another excellent stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 4.5/5

Michael H. Couples - Confirmed reviews ALL

Would prefer if the main restaurant features ala carte items and not just buffet

Dear Mr. H., Greetings from ibis Kuala Lumpur City Centre. Thank you very much for taking the time to share your detailed feedback and for your excellent rating. We are delighted to know that you enjoyed our convenient location and appreciated the cleanliness of your room, as well as our sustainability efforts such as the availability of filtered water. It is also encouraging to hear that you had a positive experience with our team and overall stay. We truly value your suggestion regarding the inclusion of à la carte options in our main restaurant. Your feedback has been noted and will be shared with our culinary team for consideration, as we continuously look for ways to enhance our dining experience for our guests. Thank you once again for your support and for being a valued member of ALL – Accor Live Limitless. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 3.5/5

Tianhua L. Solo - Confirmed reviews ALL

The room is exceptionally large and it’s the first time that I have seen a floor-to-top window that can actually get the whole city view (When staying at an ibis property). I’ll give a 9 for the view and an 8 for the room and amenities. Nice location, you can just walk around 15 mins to the Petronas Twin Towers, and around 10 min walk to the MRT station. You can get groceries easily because there’s a convenience store across the road. The pool is kinda small and constantly packed with people, it’s hard to find a spot to sit or lay down. Sound blocking is not good but acceptable. I can hear elevators’ ding when the room is quiet. Limited F&B options: they only serve snacks and basic western & Asian dishes at rooftop restaurant, and only buffet lunch/dinner at the restaurant on 10th floor. They have no À la Carte menu if you want some local fine dining. Well, it’s an ibis, you won’t be expecting fine dining here. Staffs from front desks are professional and welcoming. Great service.

Dear Mr. L., Greetings from ibis Kuala Lumpur City Centre. Thank you very much for taking the time to share such a detailed review following your recent stay with us, and for your continued loyalty as a Platinum member of ALL – Accor Live Limitless. We are delighted to know that you enjoyed our strategic location, the spaciousness of the room, and especially the panoramic city view. It is also encouraging to hear your kind remarks about the professionalism and welcoming service from our front desk team, as well as your appreciation for our cleanliness and sustainability efforts. At the same time, we sincerely appreciate your constructive feedback regarding several aspects of your stay. We regret the inconvenience caused by the limited space at the swimming pool, sound insulation concerns, and the dining options available. Your comments regarding the breakfast setup, accessibility to ice, and seating arrangements have been noted and will be shared with the relevant teams for review and improvement. We also take note of your observations on our food and beverage offerings. As an economy brand, we strive to provide simple yet quality dining experiences; however, your suggestion for more variety, including à la carte options, is valuable and will certainly be taken into consideration. Thank you once again for your insightful feedback, which is essential in helping us improve our services and facilities. We truly appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Customer review rating 5.0/5

Sakhawi B. Business - Confirmed reviews ALL

All good

Dear Mr. B., Greetings from ibis Kuala Lumpur City Centre. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that you had an excellent stay with us and that everything met your expectations. It is especially rewarding to hear your kind comments regarding the cleanliness of our hotel, the comfort of your accommodation, and the service provided by our team. Your recognition of our efforts means a great deal to us. We sincerely appreciate your support and look forward to welcoming you back again for another perfect stay in the near future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Other web-users rate our hotel

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  • 76 reviews 9.4/10 Bar

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