ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,621 reviews

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ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
ibis Kuala Lumpur City Centre - Image 3
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,621 reviews

TripAdvisor Rating  3.7/5  540 reviews

Customer review rating 2.0/5

Abszra D. Families - Confirmed reviews ALL

Main issue was the in room entertainment. For this price we should at least have a decent android tv.

Dear Mr. Abszra, Thank you for taking the time to share your feedback following your recent family stay at ibis Kuala Lumpur City Centre. We sincerely regret that your overall experience did not meet expectations, particularly with regard to the in-room entertainment. We understand your comments about the television system and appreciate you highlighting this area, as guest comfort and value for money are important to us. Please be assured that your feedback regarding the request for Android TV has been shared with our management and technical teams for review as part of our ongoing improvement plans. That said, we are pleased to learn that you were satisfied with our cleanliness standards, team service, Wi-Fi connectivity, sustainability efforts, and check-out experience. Your positive remarks in these areas are greatly appreciated and will be shared with our team as encouragement. Thank you once again for your constructive feedback. We truly value your comments, as they help us identify areas where we can enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay. Kind regards, Vivian Chu Hotel Manager

Customer review rating 4.5/5

Imad I. K. Couples - Confirmed reviews ALL

Was good overall

Dear Mr. Imad, Thank you for taking the time to share your feedback following your recent stay with us at ibis Kuala Lumpur City Centre. We are pleased to know that you enjoyed your overall experience and found our hotel well located. Your positive ratings for cleanliness, WiFi, accommodation, check-in, and sustainability initiatives are very encouraging, and we are especially glad to hear that your room met your expectations in terms of cleanliness. As a valued ALL Accor Classic member, we truly appreciate your loyalty and are delighted that you felt well recognized during your stay. It is also rewarding to know that you would recommend both our brand and the ALL loyalty programme to others. At the same time, we appreciate your comments regarding breakfast selection and team service. Please be assured that your feedback has been shared with the relevant teams as part of our continuous efforts to further enhance the guest experience. Thank you once again for your support. We look forward to welcoming you back on your next visit to Kuala Lumpur. Kind regards, Vivian Chu Hotel Manager

Customer review rating 4.0/5

Anil K. K. Families - Confirmed reviews ALL

Our stay was good. It was economical and met our expectations. Breakfast items for indian cuisine shall be increased.

Dear Mr. K., Thank you for taking the time to share your feedback following your family stay at ibis Kuala Lumpur City Centre, and for your loyalty as an ALL Classic member. We are pleased to know that you found our hotel well located near KLCC and that your stay was economical and met your expectations overall. Your positive comments regarding accommodation, cleanliness, team service, and our sustainable development initiatives are sincerely appreciated. We also thank you for highlighting your breakfast experience. We regret that the selection of Indian cuisine, particularly vegetarian options, did not fully meet your expectations. Please be assured that your feedback has been shared with our culinary team for review, as we continuously evaluate and enhance our breakfast offerings to better cater to the diverse preferences of our guests. Thank you once again for your valuable comments and for recommending both our hotel and the ALL loyalty programme. We hope to have the pleasure of welcoming you and your family back for an improved and more satisfying stay in the future. Warm regards, Vivian Chu Hotel Manager

Customer review rating 5.0/5

Fatma D. Families - Confirmed reviews ALL

Have a huge room and amenities completed every day.. location is very good

Dear Ms. Fatma, Thank you very much for sharing your wonderful review and for rating your stay with us a perfect score. We are truly delighted to know that you enjoyed the spacious room, daily replenished amenities, and our convenient location. It is especially rewarding to hear your positive feedback on our team, breakfast, cleanliness, Wi-Fi, and overall service. Your kind comments are a great encouragement to our colleagues, who consistently strive to deliver a pleasant and seamless experience for our guests. We also sincerely appreciate your loyalty as an ALL Accor Platinum member and are pleased that the booking experience via the Accor ALL App and the welcome drink met your expectations. Thank you once again for recommending ibis Kuala Lumpur City Centre and the ALL Accor loyalty programme. We look forward to welcoming you and your family back for another excellent stay in the near future. Warm regards, Vivian Chu Hotel Manager

Customer review rating 4.5/5

Simin G. Solo - Confirmed reviews ALL

Great experience - Tour mgr was super helpful and friendly

Dear Ms. G., Thank you very much for your kind review and for sharing your experience at ibis Kuala Lumpur City Centre. We are delighted to learn that you found your stay comfortable and friendly, and that our Tour Manager and reception team made a positive impression with their helpfulness and warm service. Your special mention of our team members is truly appreciated and will be shared with them as encouragement. We are also pleased to know that you enjoyed a smooth booking experience, comfortable accommodation, reliable WiFi, and a high level of cleanliness. Your positive feedback on our sustainable development initiatives and breakfast offerings is equally valued. Thank you for recommending our hotel and the ALL Accor loyalty programme. We look forward to welcoming you back again on your next visit to Kuala Lumpur. Kind regards, Vivian Chu Hotel Manager

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Other web-users rate our hotel

  • 2,674 reviews 9.1/10 Location
  • 2,611 reviews 7.1/10 Room
  • 2,379 reviews 7.6/10 Service
  • 70 reviews 6.5/10 WiFi
  • 1,267 reviews 7.7/10 Cleanliness
  • 993 reviews 7.4/10 Breakfast
  • 546 reviews 8.5/10 Vibe
  • 79 reviews 9.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.