ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,216 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,216 reviews

TripAdvisor Rating  3.8/5  525 reviews

Basic but met our needs

TripAdvisor rating 3.0/5

Chrissie W Couples - TripAdvisor review

Ms Chrissie, Thank you for sharing your experience at ibis Kuala Lumpur City Centre. We're delighted to hear that our hotel's central location, daily housekeeping, and breakfast offerings met your needs. Our rooftop infinity pool provides a refreshing retreat with stunning city views, and we're glad you enjoyed it. Regarding your feedback on the outdoor space for sun loungers, we acknowledge that our rooftop area is limited due to the building's design. However, we continuously strive to enhance guest experiences and will consider your suggestion for future improvements. We appreciate your kind words about the nearby street food restaurant. Indeed, the area offers a vibrant culinary scene, and we're pleased you had the opportunity to explore it. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay. Vivian Chu Hotel Manager

Housekeeping and room facilities need improvement

TripAdvisor rating 2.0/5

Connector23385635464 TripAdvisor review

Sir/Mdm Thank you for taking the time to share your feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We sincerely apologize for the issues you encountered during your visit, especially concerning the cleanliness of your room and the in-room TV experience. Please be assured that your comments have been taken seriously, and we are addressing the matter with our housekeeping and maintenance teams to ensure this does not happen again in the future. We understand that cleanliness is of utmost importance, and we regret that your room did not meet our usual high standards upon arrival. We are glad to hear that our team was able to respond promptly to resolve the issue, but we agree that this should have been addressed before your check-in. Regarding the in-room TV, we acknowledge that the limited channel options and lack of smart TV functionality can impact the overall guest experience. We are currently exploring ways to enhance the in-room entertainment offerings, including potential upgrades to our TV systems. Your feedback is invaluable to us, and we will work diligently to improve these areas to ensure a more pleasant stay for all our guests. We hope to welcome you back in the future and provide you with an experience that better meets your expectations. Once again, we apologize for the inconvenience caused and appreciate your understanding. Warm regards, Vivian Chu Hotel Manager

Customer review rating 1.5/5

Miguel M. P. Solo - Confirmed reviews ALL

Mr Miguel, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. Please know that we take your concerns seriously and are committed to addressing them promptly. Room Assignment Issues: We regret that your initial room assignment did not meet your expectations. Our team strives to accommodate guest preferences, and we apologize for any miscommunication regarding your reservation. We appreciate your understanding as we worked to provide you with a suitable alternative. Electricity Supply Notification: We understand the importance of a comfortable environment, and we apologize for any disruption caused by the temporary reduction in electricity supply, including air conditioning. We aim to communicate such changes in advance and will review our procedures to ensure better communication in the future. Laundry Service Policy: We apologize for any confusion regarding our laundry service policy. Our team should have communicated the payment process more clearly. We will reinforce this information with our staff to ensure guests are informed appropriately. Loyalty Points Discrepancy: Upon reviewing your account, we have confirmed that the missing night has been credited to your loyalty points balance. We appreciate your patience and understanding. Please to inform that the credit points has been credited accordingly, please reconfirm. We value your feedback as it helps us enhance our services. Should you have any further concerns or require assistance, please do not hesitate to contact us directly at ge… We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Warm regards, Vivian Chu Hotel Manager

Customer review rating 1.5/5

Vishnu G. Friends - Confirmed reviews ALL

Mr Vishu, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by our bottled water policy and appreciate your understanding. Bottled Water Policy: We understand that access to drinking water is essential. Our policy of providing a maximum of two 0.5-liter bottled water bottles per guest room is in place to promote sustainability and reduce single-use plastic consumption. We recognize that this policy may not have been clearly communicated during your stay, and we apologize for any confusion. Your feedback is invaluable to us as we strive to enhance our services. We will review our communication procedures to ensure that our policies are clearly conveyed to all guests upon check-in. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Warm regards, Vivian Chu Hotel Manager

Customer review rating 3.5/5

Mohamad A. A. H. Families - Confirmed reviews ALL

Mr Mohamad, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and appreciate your detailed observations, which help us identify areas for improvement. We understand that a swift and efficient check-in is crucial to starting your stay on a positive note. We acknowledge that our current process did not meet your expectations. To address this, we are exploring options such as mobile check-in, self-service kiosks, and express counters for loyalty members to expedite the process and reduce wait times. We regret that the breakfast offerings did not meet your expectations. We strive to provide a variety of fresh and well-prepared options. We are reviewing our food preparation and service procedures to ensure that all items are served at their best quality. We acknowledge that the efficiency of our staff during peak times can impact guest satisfaction. We are evaluating our staffing levels and training programs to ensure that we can meet guest needs promptly and effectively. We understand that the value of your stay is not solely determined by location but by the quality of service provided. We are committed to enhancing our operations to offer a more organized and satisfying experience for all our guests. Your feedback is invaluable to us, and we are taking steps to address the issues you\'ve raised. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Vivian Chu Hotel Manager

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Other web-users rate our hotel

  • 3,210 reviews 9.1/10 Location
  • 3,260 reviews 7.1/10 Room
  • 2,683 reviews 6.9/10 Service
  • 155 reviews 4.5/10 WiFi
  • 1,584 reviews 7.4/10 Cleanliness
  • 1,184 reviews 7.3/10 Breakfast
  • 662 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.