Grand Mercure Kuala Lumpur Bukit Bintang 5 stars

Customer review rating (ALL Rating) 4.3/5 278 reviews

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117 Jalan Pudu, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • A 10-min drive to Kuala Lumpur City Centre and business district.

  • Multifunctional and pillarless grand ballroom with high ceilings, fitting up to 400 guests.

  • Easy access to street food and popular shopping malls.

  • Designed for families with spacious rooms, kid-friendly facilities, and warm hospitality.

  • Located in the vibrant lifestyle hub of Bukit Bintang, and within walking distance to the MRT.

Our accommodation(s)

Hotel location

Grand Mercure Kuala Lumpur Bukit Bintang

117 Jalan Pudu, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.14444, 101.70562

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AGARWOOD

Savour a fusion of local and international cuisines with seasonal specials, live cooking stations, and themed buffets on select days. Dine with city and lobby views, and enjoy a refined culinary experience ideal for both casual and special occasions

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  278 reviews

Customer review rating 4.0/5

Tong N. T. T. Solo - Confirmed reviews ALL

Overall positive staying experience. However, Wifi speed is relatively slow. Gym Room could provide Sanitiser Spray to clean the equipment after usage. Cleanliness could still improve!

Dear Mr. Tong N., Thank you for taking the time to share your feedback and for highlighting your overall positive stay with us. We truly appreciate your constructive comments regarding the Wi-Fi speed, gym facilities, and cleanliness. Please accept our apologies for the areas where we fell short of your expectations. Your feedback on providing sanitizer spray in the gym has been noted, and we will certainly look into enhancing our hygiene facilities for our guest's comfort and safety. We are also reviewing the Wi-Fi performance and housekeeping standards to ensure improvements are made promptly. Your comments are invaluable in helping us elevate our services. We look forward to welcoming you back and providing you with an even better experience in the near future. Kind regards, Sallynna Guest Service Manager

Customer review rating 0.5/5

Puneet M. Families - Confirmed reviews ALL

Awful experience. Untrained staff. No room service after 9:30 PM. Room phone was not working. Had to fight for heating baby food. Very bad breakfast buffet. Never book this hotel.

Dear Mr. Puneet, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered during your stay. Your comments have been shared with the relevant teams for immediate review and improvement, including additional staff training and better service coordination. Warm Regards, Sallynna Guest Service Manager

Customer review rating 3.0/5

Arindam S. Business - Confirmed reviews ALL

Stayed in Room 1013 for 5 nights (3-8th May) room had old furnitures, work desk had coffee mug mark, sofa had stains. Wardrobe lights strip LEDs didn't work. Had to call maintenance to fix it. Shower water outlet was clogged, called the plumber to get it fixed. I don't understand how they allocate rooms without checking these basic checks. Not a 5 star worth stay.

Dear Mr. Arindam, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the condition of Room 1013 and the inconveniences you experienced. The issues you highlighted such as the stained furniture, the marked work desk, the non-functioning wardrobe lighting, and the clogged shower outlet, are certainly not reflective of the standards we strive to maintain, and we understand your disappointment. While we are glad our team was able to assist promptly when the issues were reported, we regret that this impacted your overall experience from the beginning. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a much-improved stay in the future. Warm regards, Sallynna Jeblin Guest Service Manager

Customer review rating 4.0/5

Jayant A. D. K. Business - Confirmed reviews ALL

It was very good

Dear Jayant A. D. K. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Customer review rating 4.5/5

Weeratunge R. P. Business - Confirmed reviews ALL

Very detailed reception staff. Love the hospitality. Good room size and clean. Will definitely come back.

Dear WEERATUNGE R. P. We are truly delighted to know that you had an excellent stay with us. Your support means a great deal to the team, and it motivates us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Jean-Pierre Muller Ibis Styles Bukit Bintang

Other web-users rate our hotel

  • 640 reviews 9.1/10 Location
  • 679 reviews 7.3/10 Room
  • 610 reviews 7.4/10 Service
  • 27 reviews 4.6/10 WiFi
  • 362 reviews 7.4/10 Cleanliness
  • 232 reviews 7.3/10 Breakfast
  • 188 reviews 8.3/10 Vibe
  • 62 reviews 4.9/10 Pool

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