Grand Mercure Kuala Lumpur Bukit Bintang 5 stars

Customer review rating (ALL Rating) 4.3/5 149 reviews

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Description

Hotel extras

  • A 10-min drive to Kuala Lumpur City Centre and business district.

  • Multifunctional and pillarless grand ballroom with high ceilings, fitting up to 400 guests.

  • Easy access to street food and popular shopping malls.

  • Designed for families with spacious rooms, kid-friendly facilities, and warm hospitality.

  • Located in the vibrant lifestyle hub of Bukit Bintang, and within walking distance to the MRT.

Our accommodation(s)

Hotel location

Grand Mercure Kuala Lumpur Bukit Bintang

117 Jalan Pudu, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.14444, 101.70562

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AGARWOOD

Savour a fusion of local and international cuisines with seasonal specials, live cooking stations, and themed buffets on select days. Dine with city and lobby views, and enjoy a refined culinary experience ideal for both casual and special occasions

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  149 reviews

Customer review rating 4.0/5

Nitin S. Business - Confirmed reviews ALL

Except for the breakfast which was not up to Grand Mercure standard every thing was ok

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short on the breakfast standards. Rest assured, we have taken your comment and will address it with the team. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

G S. A. Business - Confirmed reviews ALL

Fast check in and friendly staff

Dear Mr A.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Bethwell C. O. Couples - Confirmed reviews ALL

Arrival was great. Meals were essential average for the type of establishment…No alcoholic beverages was a disaster…!!!

Dear Ms O., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short on the no alcoholic beverages due to our licence which is in progress. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Urs E. Business - Confirmed reviews ALL

As a (Diamond) member I was a bit surprised... you had all the information but managed not to notice that I had my 60th birthday during my stay. Not that I expected anything, but then, why having all this data collection when it's not even used properly.

Dear Mr. Urs, Thank you for taking the time to share your feedback, and most importantly, thank you for your continued loyalty as a valued Diamond member. We sincerely apologies for missing the opportunity to acknowledge your 60th birthday during your stay. You are absolutely right, this is an important detail, and we regret that we did not make it as special as it should have been. Please accept our apologies for this oversight. We hope to have another opportunity to welcome you back and ensure your next stay reflects the level of care and attention you deserve. Once again, thank you for your loyalty and for bringing this to our attention. Warm regards, Sallynna Jeblin Guest Service Manager

Customer review rating 4.0/5

Namal U. Couples - Confirmed reviews ALL

Located in city center

Dear Ms U., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 614 reviews 9.3/10 Location
  • 611 reviews 7.5/10 Room
  • 542 reviews 7.2/10 Service
  • 23 reviews 4.3/10 WiFi
  • 335 reviews 7.6/10 Cleanliness
  • 206 reviews 7/10 Breakfast
  • 158 reviews 8.4/10 Vibe
  • 61 reviews 4.9/10 Pool

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