Name: Grand Mercure Kuala Lumpur Bukit Bintang - ALL
Address: 117 Jalan Pudu, Kuala Lumpur, KUALA LUMPUR, 55100, MY
Telephone: +60321413333
Rating: 4.3

Grand Mercure Kuala Lumpur Bukit Bintang

Upscale hotel for business and leisure

Grand Mercure Kuala Lumpur Bukit Bintang celebrates the vibrant spirit of the city, perfectly positioned between the dynamic energy of Bukit Bintang and the cultural richness of Chinatown. Every detail reflects local charm-from thoughtfully designed rooms and locally inspired dining to versatile event spaces, including a pillarless grand ballroom. Immerse yourself in authentic flavors, warm hospitality, and the lively rhythm of Kuala Lumpur, where tradition and modernity meet seamlessly.

In the heart of Kuala Lumpur, Grand Mercure sits between vibrant Bukit Bintang and colorful Chinatown. Just 15 minutes from Petronas Twin Towers, KLCC, and Pavilion, it's the perfect base to explore the city's shopping, dining, and attractions.

Selamat datang to Grand Mercure Kuala Lumpur Bukit Bintang! Experience warm Malaysian hospitality with personalized service inspired by our rich culture and heritage. From vibrant local traditions to unique culinary flavors.

Huoy long KOH, Hotel Management

Hotel extras

A 10-min drive to Kuala Lumpur City Centre and business district.
Multifunctional and pillarless grand ballroom with high ceilings, fitting up to 400 guests.
Easy access to street food and popular shopping malls.
Designed for families with spacious rooms, kid-friendly facilities, and warm hospitality.
Located in the vibrant lifestyle hub of Bukit Bintang, and within walking distance to the MRT.

Our accommodation(s)

Room

Superior room, 1 king bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior room, 2 single beds

3 pers. max
28 m² / 301 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Deluxe room, city view, 1 king bed

3 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

See availabilities

Room

Deluxe room, city view, 2 single beds

3 pers. max
38 m² / 409 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Executive room, city view, 1 king bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Executive room, city view, 2 single beds

3 pers. max
28 m² / 301 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Deluxe family room, 1 king bed and 2 single beds

4 pers. max
50 m² / 538 sq ft

Bedding 2 x Single bed(s) and 1 x King size bed(s)

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Suite

Junior suite, balcony, 1 king bed

4 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Deluxe room, city view, 1 king bed

3 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Grand Mercure Kuala Lumpur Bukit Bintang

117 Jalan Pudu, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.14444, 101.70562

+60 3-2141 3333

+60000000000

Railway station
Highway exit
Ferries

MRT BUKIT BINTANG

Railway station

Access: 1 km / 0.62 mi 7 min walk / 5 min drive

SPRINT HIGHWAY

Highway exit

Access: 5 km / 3.11 mi 1 hrs 39 min walk / 10 min drive

PORT KLANG

Ferries

Access: 50 km / 31.07 mi 1 hrs 39 min walk / 1 hrs drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

AGARWOOD

Savour a fusion of local and international cuisines with seasonal specials, live cooking stations, and themed buffets on select days. Dine with city and lobby views, and enjoy a refined culinary experience ideal for both casual and special occasions

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 540 m² / 5812.506 sq ft
Maximum seats capacity: 400
Maximum capacity for banquets: 350

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 51 reviews

Jia P. T. Families - 2/24/2026 Confirmed reviews ALL

1. During my stay from 20-22 feb more that 80 percent of the guests are chinese speaking, yet none of the front desk staff can speak mandarin. I confirm this with duty manager that there are no mandarin speaking staff at all. 2. Extremely slow check in. Staff is untrained too 30 mins to calculate rooms fees and prepare for my check in when everything is clearly shown in app. I have to assist front desk how to calculate fees. 3. No customer service - i use the room phone and press “0” to request for items severals time across 2 days, no response at all. I had to request from front desk directly. When asked, front desk lie to me that this is manned by call operator but when i go back to my room and try to call, the same person from front deck picked up as i can recall the voice. 4. Unable to enjoy benefit - visited the bar at lobby, was trying to use my drinks voucher for coffee or tea. Was told there isnt such option and i cant do take away. I have stay in multiple mercure brands hotel globally. This is unheard of. I understand this hotel is relatively new, however this is no excuse for untrained staffs and bad customer service for a 5 star hotel and especially in a tourist area. Pls look into this immediately and take corrective actions.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Sarvjeet V. Couples - 2/23/2026 Confirmed reviews ALL

I recently stayed at Grand Mercure Kuala Lumpur Bukit Bintang and overall had a good experience. The property façade and reception area were impressive and welcoming. The staff were courteous, friendly, and very helpful throughout my stay. My check-in experience was smooth and pleasant, thanks to Mr. Adam, who assisted me professionally and efficiently. I also truly appreciated the flexibility provided with both early check-in and late check-out. The rooms were neat and comfortable, though the property does feel a bit older compared to other Grand Mercure hotels. The washroom was clean and well organized. However, housekeeping could improve in terms of attention to detail and consistency. The food quality was good and enjoyable. The swimming pool and fitness centre, however, could use some renovation, as they didn’t quite reflect the usual Grand Mercure standard. Since the hotel is an older acquired property, it doesn’t fully give the same vibe as some other Grand Mercure locations. A special mention to security staff Dil Bahadur, who was extremely helpful and supportive during my stay. The hotel’s location is excellent, within walking distance of major nearby attractions, which makes it very convenient for travelers. Overall, it was a pleasant stay with great service from the team. With some upgrades to facilities and improvements in housekeeping, the experience could be even better.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mohamad B. Y. A. Business - 2/22/2026 Confirmed reviews ALL

Since the hotel is new, I would say everything is still immaculate, however the carpark access is not for disabled person. Luggage must be left at lobby prior entering the carpark, which can be hassle if you’re travelling alone. The room is well appointed and welcome amenities are amazing. The breakfast buffet is spread out in every corner of the restaurant which may feel like treasure hunt, but all of them tasted great. This hotel is promising to be one of best. I look forward staying again.

Dear Encik A., Thank you for your honesty and feedback as we strive to be better and proactive. We truly appreciate your review and hope to welcome you back again. Best wishes.

R. S. R. S. Families - 2/21/2026 Confirmed reviews ALL

Great smiling welcome from Ms.Sally (Manager) sorry if I wrote the name wrongly. Rooms were fantastic neat and clean. Location is 10 minutes walk to Berjaya Times Square mall and MRT. Everything is well organized.

Dear Mr R., Thank you for taking the time to send your feedback and we will hope to see you in the near future. Best wishes.

Suryo T. K. Business - 2/20/2026 Confirmed reviews ALL

location is nearby to tourism spot, however long queue during check-in, some amenities are not ready in room, hot water is not functioning, breakfast difficult to keep the pace with crowd

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, we’re truly sorry that your room was not fully ready upon arrival and that you experienced a long queue during check-in. This is certainly not the level of service we aim to provide. We also apologize for the missing amenities, the hot water not functioning, and the challenges you faced during breakfast. Your comfort is very important to us, and we understand how frustrating these issues can be. Please be assured that we have shared your comments with our team to improve room readiness, maintenance response, and breakfast flow during peak hours. We really appreciate your honesty, as it helps us make things better for all our guests. We hope you will give us another chance to provide you with a smoother and more enjoyable stay next time. Sincerely, Sallynna Guest Service Manager