Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

It is a stay during Covid pandemic, all facilities closed. But the hotel is professionally, safely prepared in handling the guests and ensures the utmost stay experience. Got upgraded as an ALL Diamond member and enjoyed all the perks in the room instead of the lounge. Thank you Pullman for the wonderful experience.

Great

Not really happy with the staff picking up the food tray, initially we asked to wait outside but he insisted to come in to collect. After that he had the audacity to tell us that we shoud have but arranging the trays properly. When in fact the food tray was already put aside : the leftovers and the empty plates. Can't you just pick it up without commenting much. Really made our stay not as good as it initially was. For food service, tasted superb, really like them. Just we got a piece of fish bone in the salmon. Which i assumed not supposed to be? Room is great, other staff is pleasant!

Me and my family choose Pullman hotel to spent our staycation as we want to have family time together because of this pandemic. To be honest we enjoyed our vacation and satisfied with all the services provided. Thank you again and again.

The room is nice and service receptionist was good and friendly. Keep it up!

I ordered room service and 2 people came to deliver. The woman was scolding the man and he was quite embarassed. Not sure why this had to be done in front of us. So rude

Overall, it was a great stay. services are fast. foods are delicious. My spouse was complaining why aren’t there any glass in the bathroom for toothbrush , we were wondering whether it is part of Covid19 sop. love the early check in and late check out. will definitely come again.

I booked the 'kids more fun' package and Pullman delivered. My kids really enjoyed our stay. Food was nice and served on time

everything is good

excellent

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.