Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 3,858 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,858 reviews

Customer review rating 4.5/5

Ponmani P. A. G. Families - Confirmed reviews ALL

Dear Ponmani P. A. G., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our convenient location and good service. We’re sorry that the first room assigned to you was noisy, but we’re glad our team was able to assist promptly and arrange a room change to make your stay more comfortable. We truly appreciate your understanding and are happy that we could address the matter quickly. We look forward to welcoming you back to Pullman KLCC for another pleasant stay. Kind regards, Devi.C Guest Experience

Customer review rating 2.5/5

Wenjian L. Business - Confirmed reviews ALL

Dear L. Wenjian, Thank you for taking the time to share such detailed and constructive feedback. We’re pleased to know that you were satisfied with the room cleanliness, facilities, and our convenient location. We’re sorry that some aspects of the service and dining experience did not meet your expectations. Your comments regarding the food selection are well noted, particularly the request for more vegetables and non-spicy meat dishes alongside the carbohydrate options. We’ll share this with our culinary team for consideration. We also appreciate your feedback about the check-in experience. Information such as Wi-Fi access and welcome drink redemption should be clearly explained upon arrival, and we’ll work with our front office team to ensure guests receive more complete guidance. Your comments about the dining area are equally valuable. We’ll remind our restaurant team to be more attentive to seating availability and to provide clearer assistance to guests, especially business travellers. We also take note of your suggestion regarding tea or coffee service. Thank you again for helping us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide a smoother and more enjoyable experience. Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Muhammad S. A. A. Families - Confirmed reviews ALL

Dear Muhammad S. A. A., Thank you for taking the time to share such a thoughtful and balanced review. We’re pleased to hear that you found your one-bedroom Premium Apartment clean and comfortable and that you had a generally pleasant stay with us. We’re sorry to hear about the inconsistent hot water during your stay. Although this was not reported to our team at the time, we appreciate you bringing it to our attention now, and we will share your feedback with our Engineering team for further attention. We also sincerely appreciate your comments regarding the check-in and check-out queues. We understand how important it is for guests who have been waiting to be attended to fairly and in an orderly manner. Your feedback has been shared with our Front Office team as we continue to improve our queue management and overall arrival and departure experience. Thank you once again for your constructive feedback. We’re glad that you still had a comfortable stay overall, and we hope to have the pleasure of welcoming you back and providing an even smoother experience next time. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Leon V. Couples - Confirmed reviews ALL

Dear Leon V., Thank you for your wonderful review. We are delighted to hear that you had such a comfortable and enjoyable stay with us. It is especially heartening to know that our team made your experience even more pleasant. We are also pleased that you found the hotel, your room, and our public areas spotless, and that you found the booking process convenient and flexible. Thank you for your kind words and for highlighting our facilities and pristine surroundings. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Kind regards, Devi.C Guest Experience

Customer review rating 2.0/5

Jasmin P. S. Y. Couples - Confirmed reviews ALL

Dear Jasmin P. S. Y., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet the standards you expected from a five-star hotel. We are particularly sorry that your room was not ready upon arrival and that, after waiting for an hour at the café, you had to approach the Front Desk again only to learn that the room was already available. We understand how frustrating this must have been, and we will review the communication and room-readiness process with our Front Office and Housekeeping teams to prevent such lapses. We are also disappointed to hear that our breakfast buffet did not meet your expectations. Your comments will be shared with our Culinary team as we continue to review the variety and quality of our breakfast offerings. Please accept our sincere apologies for the shortcomings during your stay. Your feedback is valuable in helping us identify areas where we need to improve, and we hope you will give us another opportunity to provide the level of service and experience you rightfully expect from a five-star hotel. Kind regards, Devi.C Guest Experience

Other web-users rate our hotel

  • 2,529 reviews 9.6/10 Location
  • 2,942 reviews 7.3/10 Room
  • 3,423 reviews 8.1/10 Service
  • 47 reviews 6.9/10 WiFi
  • 1,211 reviews 6.9/10 Cleanliness
  • 1,172 reviews 8.2/10 Breakfast
  • 924 reviews 6.6/10 Amenities
  • 5 reviews 10/10 Beach

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