Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

I love the place and the ambience. But air conditioning should be improved in 2021

Everything was fine. But no welcome drink served. The breakfast food were just average. Room was great! Nice view and tide.

Booked 2 nights stay and was given upgrade to 1 bed room apartment but we requested to change back to normal hotel room for 2nd night. Only managed to get room change around 5pm, although our request was in the morning. The hotel room was pleasant one. Friendly and helpful staff, especially front office, En Nizam for been helpful and polite.

Stay cation with family

I was so happy that I have experience of staying at Pullman KLCC. I am so touch with the birthday cake when I came back from shopping. The hot water in the bath room take longer to heat up it might be the low occupancy in the hotel. Overall I have a good experience in the hotel.

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Lift not working properly.

This is my first time stay at your hotel for family holidays. Impress with the welcome drink when I queue for check in. Bery friendly staff but your bellman little bit selective with guest (what you expect when you drive only Honda car?). Overall good facility, nice room and swimming pool. Stayed for 3D2N, in my room (dont know why) your staff provide me the expired shower gel and shampoo (if i not mistaken). I marked the expired bottle with pen but the next day after the cleaning my room, the still serve the same bottle, not change. Please take not this for your improvement. Besides that, the taste of breakfast need improvement. Overall good stay. Tq.

Essentially kits like soap,shampoo,conditionar all expired. That not something I'm expected staying in Pullman KL

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up. Thank you & till we meet again.

Dear hotel management, The room is quite okay for family. But this room is noisy with the lift movement. Me and my family member couldnt sleep all night due to this noise. I guess the lift is quite old and need a maintenance service. Another issue is this room is 2 bedroom apartment at least you should offer 4 pax breakfast per unit but we only received 3 pax per room. End up we need to pay extra one pax for breakfast. This is so frustated.

Checked in took 80 minutes.

Good staff & pleased stay. But, have to que more than 1 hour for check in.

Good service by House keeping & Conceige

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.