good stay

Your hotel.is truly brilliant nive and good stay.. i 'll probabbly come again...

Generally good... Welcoming front desk was not helpful at all but checking out was good...its ok

Main door have found ants crawling. bathtub have mold stain. bedsheet have dirty stain and dust.

Pullman always been my choice, had a wonderful and unforgettable moment there with Christmas & New year feelings too. Service, cleanliness and quality is good is awesome. Looking forward for next stay there soon.

I recently stayed at Pullman Residence and get very spacious 2 bedrooms apartment & suitable for me with 3 small kids..i love the breakfast with variety foods..hotel staff very helpful. Will definitely stayed here again.

Will vome back to stay in this pullman

There are a lot area for improvement. First, the special request during phone booking was not pass over to reception. Second, online check in request was sent and done. But was told by reception this is not practise in hotel. Then why you need to bother your guest to do the online check in in advance? Third, welcome drink need to request by guest himself. Also, I have two booking, logically is 4 guests, reception only provided 2welcome drinks. Not make sense right? Fourth, apartment furniture is not well updated and maintained. There are facility for cooking but no enough utensils. Lets think for guest why they choose apartment than hotel room. Fifth, restaurant waiter always not take note any guest walk in restaurant. You need to go to bar area to request menu, this happen twice. 5stars hotel should maintain 5star standard. Surrounding the hotel having a lot of better hotel with cheaper rate.

Had a short staycation with my family of 4 and we booked the 2-room apartment. Check-In: Check-in service is good but I feel they should have reserved the Club Accor lane for Accor members. Rooms: Rooms are somewhat dated but clean & comfortable overall. There was a faint smell of cigarette smoke in the room but we did not report it. Facilities Hotel facilities are good and well maintained. Service: Staff service is very good, attentive & accommodating. Kudo's the to the Pullman KL team. Breakfast: Reasonable spread of mostly local Malaysian food. However, the Indian food was not up to par. E.g. the dhall still had beans which are not softly cooked. Overall I feel the quality can still be improved. Check-out: Seamless and quick. Conclusion: I think overall we had an average experience.

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.