Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

everything was perfect.. unfortunately, there is small dissatisfaction whwereby in my room, 2011, there was no ‘petanda arah kiblat’ was showed..seem like not muslim friendly.. perhaps in future can do some improvement on that little particular for muslim friendly.. thank you.

Breakfast many variety, Lift so fast

It was a rather short stay but pleasant

Pleased to be upgraded to Jr Suite due to my birthday week and also the hotel is also kind enough to allow my car to be parked in front of the lobby complimentarily. The staffs are courteous and friendly as usual, but in view to the surge in the business, the staff resources are stretch and they are trying hard to accommodate to the request of their guests.

The fire extinguisher in the apartment I stayed doesnt have any stickler to indicate the due dates etc. I'm already thinking common excuse to receive such as this was temp as the original was send for inspection etc; nevertheless it should be pasted with a sticker to indicate it if it was. I am not here to challenge or argue why it happens, but as a frequent user of Pullman - I expect sort of this to be handled well.

We enjoyed our staycation extremely. Tq Pullman KL

The washroom water plumbing system is so loud until I have to turn it off. There are water leakages resulted the water refill in big sound every 5 min for the whole night. I have to turn it off so that I can z to avoid this annoying disturbance. You may call me at 01… to know the details. I didn’t request to chg room cos I am from outstation, Johor and 4 hrs driving and very tired. No time to complaint this.

I came at 3.30 and was so shocked to see how long the queue was. I queued for 1.5 hours before i got to check in. It was honestly a bad experience for me and didn’t expect the check in was super inefficient for a 5 star hotel. I understand that there was an event going on that day, but that doesn’t mean that it was okay for us to go thru that hassle, as a quest, i would appreciate if the waiting time for check in can be managed better. Perhaps the hotel management can think of an efficient solution if you guys are expecting a big crowd at a particular time. More manpower should be allocated to handle such situation, though the room was really nice and spacious and i should have given a credit for that, but due to the long check in time, i would not be able to rate my experience beyond 2 star. I hope the hotel management can take this comment seriously. Thank you.

Everything was good except for the check in which took 3 hours and felt like it was a short stay since I requested for check in for about 2pm. Should improve your check in service

Eventhough is good hopitality by the staff, but waited too long when check in on 3rd Apr due too many guests and not enough staff to handle check in guests.

Overall is good which is good food, good stay and well located but during check in a bit frustrated because need to que almost 40 minutes.

Very long queue for check in,check our and breakfast.Pls improve

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.