Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 13,691 reviews

ALLSAFE approved hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 21 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00



  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS:3.15013, 101.7145

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,691 reviews

TripAdvisor Rating 4.0/5

308 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Everything is good

Customer review rating 4.5/5

Ikmal Families - 14/01/2022 Confirmed reviews ALL

Next time we can stay again. Staff very helpful Very statisfied

Good experience

Customer review rating 5.0/5

Zahari Couples - 11/01/2022 Confirmed reviews ALL

Best service fast service good location nice hospitality

Superb room,delicious breakfast, friendly staff and well located easy access to mall

Customer review rating 5.0/5

Fatihah Families - 11/01/2022 Confirmed reviews ALL

All are satisfying and will return to stay again in the future. Tq Pullman KLCC❤️

Well located & big room

Customer review rating 4.0/5

Mohd S. Couples - 11/01/2022 Confirmed reviews ALL

for me, the location is very strategic and spacious room. easy parking & not so crowded.

Well located, good stay and the best part, great services

Customer review rating 4.5/5

Azizi Families - 11/01/2022 Confirmed reviews ALL

Your hotel services are great. Your staff is extremely helpful and i like it the most. Kudos to them

Customer review rating 3.5/5

Mohd Z. Families - 10/01/2022 Confirmed reviews ALL

good stay

Good stay.. spacious..and nice.. great view and clean.

Customer review rating 4.5/5

Ms S. Families - 10/01/2022 Confirmed reviews ALL

Your hotel.is truly brilliant nive and good stay.. i 'll probabbly come again...

Location is great

Customer review rating 3.5/5

Dato K. Business - 10/01/2022 Confirmed reviews ALL

Generally good... Welcoming front desk was not helpful at all but checking out was good...its ok

Cleanliness needs to improve.

Customer review rating 2.5/5

Darren T. Couples - 10/01/2022 Confirmed reviews ALL

Main door have found ants crawling. bathtub have mold stain. bedsheet have dirty stain and dust.

Had a good stay and location is strategic too.

Customer review rating 4.0/5

Dharma R. Business - 09/01/2022 Confirmed reviews ALL

Pullman always been my choice, had a wonderful and unforgettable moment there with Christmas & New year feelings too. Service, cleanliness and quality is good is awesome. Looking forward for next stay there soon.

Good stay

Customer review rating 4.5/5

Nurul Y. Families - 09/01/2022 Confirmed reviews ALL

I recently stayed at Pullman Residence and get very spacious 2 bedrooms apartment & suitable for me with 3 small kids..i love the breakfast with variety foods..hotel staff very helpful. Will definitely stayed here again.

Good location

Customer review rating 4.0/5

N. Families - 09/01/2022 Confirmed reviews ALL

Will vome back to stay in this pullman

Leisure stay

TripAdvisor rating 3.0/5

SooHin_Ong 31/12/2021 TripAdvisor review

There are a lot area for improvement. First, the special request during phone booking was not pass over to reception. Second, online check in request was sent and done. But was told by reception this is not practise in hotel. Then why you need to bother your guest to do the online check in in advance? Third, welcome drink need to request by guest himself. Also, I have two booking, logically is 4 guests, reception only provided 2welcome drinks. Not make sense right? Fourth, apartment furniture is not well updated and maintained. There are facility for cooking but no enough utensils. Lets think for guest why they choose apartment than hotel room. Fifth, restaurant waiter always not take note any guest walk in restaurant. You need to go to bar area to request menu, this happen twice. 5stars hotel should maintain 5star standard. Surrounding the hotel having a lot of better hotel with cheaper rate.

Average 5-star hotel experience

TripAdvisor rating 3.0/5

wtchuah81 27/10/2021 TripAdvisor review

Had a short staycation with my family of 4 and we booked the 2-room apartment. Check-In: Check-in service is good but I feel they should have reserved the Club Accor lane for Accor members. Rooms: Rooms are somewhat dated but clean & comfortable overall. There was a faint smell of cigarette smoke in the room but we did not report it. Facilities Hotel facilities are good and well maintained. Service: Staff service is very good, attentive & accommodating. Kudo's the to the Pullman KL team. Breakfast: Reasonable spread of mostly local Malaysian food. However, the Indian food was not up to par. E.g. the dhall still had beans which are not softly cooked. Overall I feel the quality can still be improved. Check-out: Seamless and quick. Conclusion: I think overall we had an average experience.

Staycation with family

TripAdvisor rating 2.0/5

dennisnga 29/09/2021 TripAdvisor review

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

Strategic residence near Klcc suit for family

TripAdvisor rating 4.0/5

aha1976 22/09/2021 TripAdvisor review

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

Arrangment poor

TripAdvisor rating 2.0/5

Go28950036409 Business - 15/04/2021 TripAdvisor review

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

TripAdvisor rating 5.0/5

noorsyamilia 06/04/2021 TripAdvisor review

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

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