Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Dear hotel management, The room is quite okay for family. But this room is noisy with the lift movement. Me and my family member couldnt sleep all night due to this noise. I guess the lift is quite old and need a maintenance service. Another issue is this room is 2 bedroom apartment at least you should offer 4 pax breakfast per unit but we only received 3 pax per room. End up we need to pay extra one pax for breakfast. This is so frustated.

Checked in took 80 minutes.

Good staff & pleased stay. But, have to que more than 1 hour for check in.

Good service by House keeping & Conceige

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

We had a staycation with our two small kids and we booked the corner-lot room and it was fantastic. The kids love the spaciousness, and it was kept clean. We also love the choices of their toiletries. As for the breakfast, there was a queue before getting a table but its understandable as we are still in pandemic. However, some food were not available when we wanted it and we had to wait for the milk to be refilled. We saw the GM picking up trays himself which was admirable and as he wanted to have the flow running. Overall a pleasant stay, very nearby to Pavilion Mall. and Will come again!

clean confortable n breakfast was excellent

I stayed a night under the Accor hotel membership. Upon arrival, lobby was warm. Line was long, the accor hotel priority wasn't available. Asked the staff they said they're short handed so i had to queue up. Swimming pool was swamped with people wearing non swimming clothes. Disgusting. After checking out, i had to use the service lift instead of the normal lifts as it was out.

My family and I had a great stay in Pullman KLCC Hotel & Residences. Except for the long queue at reception for checkin & checkout, everything else was superb!. Thank you for your service.

Comfy bed & spacious apartment

Im satisfied with all except the breakfast. The queue is so long & i have to take my breakfast outside as we could not wait.

It was a pleasant stay...The only minor setback is that there is no where to place bags in the room of the 1 Bedroom Apartment.

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

Check-in was smooth with the assistance of Norlida. Due to covid, the lounge has been shifted to the lobby where the food offering is quite good. Hosted by Nor, the service at the lounge was Even during this challenging time, the hotel still offers a great buffet spread for breakfast, with strict compliance with COVID-19 protocol.

Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team.