Dear Jack Y., Thank you for your wonderful feedback. We are delighted to know that you enjoyed our convenient location, multiple vehicle access points, and the attentive service provided by our team. It is especially pleasing to hear that you appreciated our valet parking and dining experience. We are also glad that you valued the daily housekeeping service and minibar, as well as our water-saving initiatives. We appreciate your recognition of our efforts towards more responsible hospitality. Your kind words mean a great deal to our team, and we look forward to welcoming you back to Pullman KLCC for another enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Muhammad Z. I. M., Thank you for taking the time to share your feedback. We are pleased to know that you had a smooth check-in and check-out experience and found our team polite and friendly. We are sorry to learn about your concerns regarding the television and the cleanliness of the room, particularly the bathroom. While we have no record of these concerns being brought to our attention during your stay, we regret that they did not meet your expectations. Your feedback has been shared with our Maintenance and Housekeeping teams for further checking and attention. We also appreciate your comments regarding the breakfast selection and will share them with our Food & Beverage team as we continue to review our offerings. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Kind regards, Devi.C Guest Experience

Dear Aissa B., Thank you so much for the great rating! We’re delighted to know you enjoyed your stay with us. Even without written comments, your high score means a lot to our team and motivates us to keep delivering great experiences. We hope to welcome you back again soon! Kind regards, Devi.C Guest Experience

Dear Paramaseeven G., Thank you for your kind and encouraging feedback. We are delighted to know that it is always a pleasure for you to return to Pullman KLCC and that you enjoy our convenient location and the pleasant service from our team. It is wonderful to hear that the colleagues you encountered throughout your stay made a positive impression. Your continued support means a great deal to us, and we look forward to welcoming you back for another enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Kiranjeet K., Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our friendly team, convenient location, and food offerings. We sincerely apologise for the inconvenience caused by the low toilet seat and the condition of the kettle, particularly the unpleasant smell. We understand that these details can affect your overall comfort, and we have shared your comments with our Housekeeping and relevant teams for immediate attention and follow-up. We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and pleasant stay on your next visit. Kind regards, Devi.C Guest Experience

Dear C. Li L., Thank you for bringing this matter to our attention. We sincerely apologise for the unacceptable condition of the bathroom upon your arrival. Finding urine stains and hair on the toilet seat, together with used toiletries and an empty shower gel dispenser, is certainly not the standard of cleanliness we aim to provide. We understand how unpleasant and disappointing this must have been, and we are truly sorry for the oversight. Your feedback has been shared with our Housekeeping team for immediate review, with particular attention to the room inspection process to ensure such issues are not overlooked before a room is released to our guests. We appreciate you highlighting this matter and regret that we fell short of your expectations. We hope you will allow us another opportunity to provide you with the clean and comfortable stay you should have experienced. Kind regards, Devi.C Guest Experience

Dear Julien A. G., We are truly sorry to learn that your experience did not meet your expectations, and we sincerely appreciate you taking the time to share such detailed feedback. We regret the inconvenience caused by the limited lobby seating, the slow check-in process, and the lack of queue management. We also apologise if our team’s approach regarding our restaurant promotions felt intrusive. We understand that many guests value privacy and a peaceful environment during their stay, and our interactions should always be respectful of that preference. Your comments regarding the loud music at the bar, late bakery opening hours, and the service at the swimming pool have also been shared with the respective teams for review. We are equally sorry that the mattress comfort did not suit your preference. We also acknowledge your broader comments regarding sustainability and travel. As a hotel, we recognise the importance of balancing hospitality with responsible environmental practices, and guest feedback such as yours helps us reflect on how we can improve. Please accept our sincere apologies for the shortcomings you encountered. We regret that we were unable to provide the calm and comfortable five-star experience you expected, and we hope your feedback will help us improve the experience for our guests. Kind regards, Devi.C Guest Experience

Dear Keyron L., Thank you for sharing your feedback with us. We sincerely apologise that the air conditioning in your room did not provide the level of comfort you expected. We understand how important a cool and comfortable room is for a restful stay. We noted that there was no record of a report regarding the air-conditioning issue during your stay, and we regret that we were not given the opportunity to assist you while you were with us. Had our team been informed, we would have been pleased to arrange an immediate inspection and assistance. Nevertheless, your feedback is important to us, and we will share it with our Engineering team for further attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Kind regards, Devi.C Guest Experience

Dear Galymzhan Y., Thank you for sharing your feedback with us. We sincerely apologise that your experience did not meet the level of service you expected from a five-star hotel. We regret the confusion regarding the room upgrade mentioned during check-in. We understand that any information provided by our team should be clear and accurate, and we are sorry for the misunderstanding caused. We also understand your disappointment regarding the road closure information. We acknowledge that our team should have been more proactive in informing guests about significant traffic arrangements that could affect their departure plans. We regret the inconvenience and concern this caused, particularly as you had to make alternative arrangements to ensure you would not miss your flight. Regarding your invoice, our Duty Manager has emailed it to you for your reference. Kindly have a look when convenient, and please feel free to contact us should you require any further assistance or clarification. We sincerely appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we can improve our communication and service delivery. Kind regards, Devi.C Guest Experience

Dear noor S. H., Thank you for your kind feedback! We’re delighted to hear that you had a pleasant experience and appreciated the prompt housekeeping service. We’ll be sure to share your compliments with our Housekeeping team as it’s always wonderful encouragement for them. We look forward to welcoming you back to Pullman KLCC for another comfortable stay! Kind regards, Devi.C Guest Experience

Dear Mr. Okie M., Thank you for sharing your feedback. We’re pleased to know that you found the apartment spacious and well maintained. We also appreciate your honest comments regarding the room scent, food selection and the information provided during check-in. We understand how helpful it is to have clear information about the facilities and access available to our apartment guests from the start of the stay. Your feedback has been noted and will be shared with the relevant teams as we continue to improve the overall guest experience. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay. Best regards, Reece Mia Guest Experience Manager

Dear Mr. Daniel K. K. C., Thank you for sharing your feedback. We’re pleased to know you enjoyed the spacious and comfortable 2-bedroom apartment, the city view, our facilities, and our convenient location. We also appreciate your honest feedback regarding the furniture. Comments like yours are valuable to us as we continue looking for ways to maintain and improve the comfort and quality of our apartments. We look forward to welcoming you and your family back to Pullman Kuala Lumpur City Centre for another enjoyable stay. Best regards, Reece Mia Guest Experience Manager

Dear Mr. Chen E. H., Thank you for taking the time to share such detailed feedback with us. We genuinely appreciate your honesty, and we’re sorry to hear that parts of your stay did not meet the experience you were hoping for. We understand how frustrating it must have been to wait longer than expected during check-in, especially after arriving at the hotel. We also take your comments about the breakfast seriously, particularly your concerns about the food quality and limited selection. These are important areas of the guest experience, and we will be sharing your feedback with the respective teams for closer review. At the same time, we’re glad to know that you enjoyed our convenient location and found the room comfortable and clean. Your feedback gives us a clear opportunity to improve, and we truly hope to have the chance to welcome you back and provide a much smoother and more satisfying stay. Best regards, Reece Mia Guest Experience Manager

Dear Budi S. D., Thank you for sharing your feedback and for highlighting our convenient location and comfortable stay. We sincerely apologise for the inconvenience caused by the smoke smell in your initial room. We are pleased that our team responded promptly and arranged a room change for you. Your comfort is important to us, and we appreciate your understanding. We look forward to welcoming you back for an even more pleasant stay. Kind regards, Devi.C Guest Experience

Dear Ms. Mary J. L. B., Thank you for sharing your lovely feedback. We’re delighted to know that you enjoyed our convenient location and, most importantly, felt welcomed and well looked after by our team. Your kind words are truly appreciated, and we look forward to welcoming you back to Pullman Kuala Lumpur City Centre again soon. Best regards, Reece Mia Guest Experience Manager

Dear Mr. Keith R. S., Thank you for sharing such a wonderful and detailed review. We’re delighted to know that your first extended stay in Kuala Lumpur was such a memorable one, and that you were pleased with your choice of Pullman. It’s lovely to hear that you enjoyed the warm welcome at the Executive Lounge, your spacious and quiet room with its city views, as well as the variety of food and drinks throughout your stay. We’re also glad that our nail salon was convenient when you needed a quick pedicure! Your kind feedback is greatly appreciated, and we’re especially happy to know that you’re already looking forward to staying with us again on your next visit to Kuala Lumpur. We look forward to welcoming you back to Pullman Kuala Lumpur City Centre very soon Best regards, Reece Mia Guest Experience Manager

Dear G. Teck C., Thank you for sharing your feedback with us. We’re happy to know you had a pleasant stay and enjoyed the spacious suite and our Club Lounge. We’re sorry to hear about the black spots you noticed on the towels, as this is certainly not the condition we would want for our guests. We’ll share your feedback with our Housekeeping team for closer attention. We also appreciate your comment about the drinking water and will take this into consideration. Thank you again for highlighting these points. We hope to welcome you back and provide you with an even more comfortable stay next time. KInd regards, Devi.C Guest Experience

Dear N. Ming Y., Thank you for sharing your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed the clean and comfortable environment and appreciated the friendly and courteous service from our Front Office team. We are especially pleased that Shelly, along with her colleague, took the time to explain the important details and made you feel warmly welcomed. We will certainly share your kind recognition with them and the team. It was a pleasure having you with us, and we look forward to welcoming you back to Pullman KLCC for another pleasant stay. Kind regards, Devi.C Guest Experience

Dear Mr. Kai X. G., Thank you for your kind feedback. We are delighted to know that you had such a positive experience with our service. Your appreciation means a great deal to our team, and we look forward to welcoming you back to Pullman Kuala Lumpur City Centre for another enjoyable stay. Best regards, Reece Mia Guest Experience Manager