Pullman Kuala Lumpur City Centre - Hotel & Residences

My second stay here. The room was of good design and size. Came with standing shower and bath. Room had a king size bed and a sofa. Cleaniness wise, it was reasonable good. Had buffet breakfast at the hotel. Nothing to shout about. Won't paid for the quality again. You can get better food across at pavilion mall or the surrounding. The view from the room was an uncompleted building. So keep your curtain closed to avoid feeling scare. We found a link Bridge to pavilion via the next door pavilion Hotel. It's useful when raining. For those driving parking is free. You either park at the Upper carpark ( park at level 5 for ease access to the hotel floir) or the Basement Hotel. For the upper carpark use your touch and go. Then when leaving just validate at the hotel counter. If parking at the basement carpark you need to check in first then use your room key for the gate to be opened.

Not so impressive. Air conditioning did not work upon my check in. Also, inconsistent feedback from restaurant when i wanted to redeem my cake voucher. Despite agreed for collection time at 12pm, i waited until 130 for the cake to be ready.

Exceeded I. Every way except at breakfast there are only 2 or 3 sanitiser stations and everyone is touching everything at all good bars.please make sure there is 1 if not two at every servers counter

We had a 5 day stay at the Pullman City Centre. Our experience at the hotel was first class, from check-in through to check-out the staff were excellent and were always prepared to go the extra mile to ensure our stay was exceptional. We were always greeted with the utmost courtesy and with genuine smiles from all the staff. In particular I need to mention the staff of the Executive Lounge under the very capable leadership of Sophia. They surprised us on our 51st wedding anniversary, by arranging a specially decorated table for us. We will be back.

Overall happy with the room, location and executive lounge. Only disappointed with housekeeping when I requested for 6 bottles of water I was told that maximum is only 4 bottles. First time ever been restricted to maximum 4 bottles of water of all hotels I’ve stayed in. Also, executive lounge service hospitality in terms of friendliness and welcoming should also be extended to Malaysian not only to tourists.