Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 12,857 reviews

ALLSAFE approved hotel

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Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 20 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 / 581 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

PREMIUM GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 / 581 sq ft
  • Views: Panorama view *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

EXECUTIVE CLUB ROOM, Club Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE CLUB ROOM, Club Lounge Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)
Rooms

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

Menu (PDF)

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENJU

Type of cuisine: Japanese

Enju is closed until further notice.

Menu (PDF)

LIVING SPACE

Type of cuisine: International

Closed until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLU BAR & CIGARS

Non contractual photo

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Non contractual photo

Closed due to Restriction Movement Control Order (RMCO) until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,857 reviews

tripadvisor

TripAdvisor Rating 4.5/5

288 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location & great hotel to stay at

Customer review rating 5.0/5

Daphne C. Couples - 14/05/2021 Confirmed reviews ALL

We come to KL every 3 months & have stayed at Pullman the last 6 times as we’re always satisfied with our stay there

4

Customer review rating 2.0/5

Tengku N. B. T. A. Families - 11/05/2021 Confirmed reviews ALL

Stay, food, service are ok but when I make a call about MCO your staff telling all open in the hotel but when I check in, all are closed that really sad

Good food!

Customer review rating 4.0/5

Farah D. Families - 11/05/2021 Confirmed reviews ALL

So I took a package Ramadhan stay with kids, variety of Iftar food, love the in room tent experience, my kid loves it so much, the drawing kit, the spacious apartment, clean bathroom, no stain in bathtub and friendly staff..

GOOD TO STAY

Customer review rating 5.0/5

Anonymous Couples - 10/05/2021 Confirmed reviews ALL

I REALLY LIKE THE SERVICE OF THE HOTEL

Nice Food Good Stay Location Superb

Customer review rating 4.0/5

N. Families - 10/05/2021 Confirmed reviews ALL

Most of the area is good except for the cooking class that u r offering actually is only a demo by the chef. I understand it is not a good time for chef to actually entertain us since he has to prepare for buffet ramadhan. Better to take out the Cooking class from the package. Pls ensure suitable activity for suitable time :)

Arrangment poor

TripAdvisor rating 2.0/5

Go28950036409 Business - 15/04/2021 TripAdvisor review

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

overall,it was a great experience staying here

Customer review rating 3.5/5

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

everything was perfect.. unfortunately, there is small dissatisfaction whwereby in my room, 2011, there was no ‘petanda arah kiblat’ was showed..seem like not muslim friendly.. perhaps in future can do some improvement on that little particular for muslim friendly.. thank you.

Comfort and clealiness

Customer review rating 4.5/5

Nk Business - 12/04/2021 Confirmed reviews ALL

Breakfast many variety, Lift so fast

The location was strategic with malls within vicinity and the overall stay was fair

Customer review rating 3.5/5

Kamal H. Families - 12/04/2021 Confirmed reviews ALL

It was a rather short stay but pleasant

Birthday staycation

Customer review rating 5.0/5

Alan S. Families - 12/04/2021 Confirmed reviews ALL

Pleased to be upgraded to Jr Suite due to my birthday week and also the hotel is also kind enough to allow my car to be parked in front of the lobby complimentarily. The staffs are courteous and friendly as usual, but in view to the surge in the business, the staff resources are stretch and they are trying hard to accommodate to the request of their guests.

Good but Safety is a concern

Customer review rating 3.5/5

Uthiyakumar M. Business - 12/04/2021 Confirmed reviews ALL

The fire extinguisher in the apartment I stayed doesnt have any stickler to indicate the due dates etc. I'm already thinking common excuse to receive such as this was temp as the original was send for inspection etc; nevertheless it should be pasted with a sticker to indicate it if it was. I am not here to challenge or argue why it happens, but as a frequent user of Pullman - I expect sort of this to be handled well.

We have a good stay in Pullman KL. Definitely will come again.

Customer review rating 4.0/5

Farah B. Families - 11/04/2021 Confirmed reviews ALL

We enjoyed our staycation extremely. Tq Pullman KL

Worst stay

Customer review rating 1.0/5

Dato C. K. Business - 11/04/2021 Confirmed reviews ALL

The washroom water plumbing system is so loud until I have to turn it off. There are water leakages resulted the water refill in big sound every 5 min for the whole night. I have to turn it off so that I can z to avoid this annoying disturbance. You may call me at 01… to know the details. I didn’t request to chg room cos I am from outstation, Johor and 4 hrs driving and very tired. No time to complaint this.

Super long check in

Customer review rating 1.0/5

Anonymous Families - 11/04/2021 Confirmed reviews ALL

I came at 3.30 and was so shocked to see how long the queue was. I queued for 1.5 hours before i got to check in. It was honestly a bad experience for me and didn’t expect the check in was super inefficient for a 5 star hotel. I understand that there was an event going on that day, but that doesn’t mean that it was okay for us to go thru that hassle, as a quest, i would appreciate if the waiting time for check in can be managed better. Perhaps the hotel management can think of an efficient solution if you guys are expecting a big crowd at a particular time. More manpower should be allocated to handle such situation, though the room was really nice and spacious and i should have given a credit for that, but due to the long check in time, i would not be able to rate my experience beyond 2 star. I hope the hotel management can take this comment seriously. Thank you.

Amazing stay

Customer review rating 4.0/5

Agilan E. Couples - 11/04/2021 Confirmed reviews ALL

Everything was good except for the check in which took 3 hours and felt like it was a short stay since I requested for check in for about 2pm. Should improve your check in service

Good location n good hospitality.

Customer review rating 3.5/5

Karen N. Families - 11/04/2021 Confirmed reviews ALL

Eventhough is good hopitality by the staff, but waited too long when check in on 3rd Apr due too many guests and not enough staff to handle check in guests.

Well located and good stay

Customer review rating 4.0/5

Nurhayati S. Families - 11/04/2021 Confirmed reviews ALL

Overall is good which is good food, good stay and well located but during check in a bit frustrated because need to que almost 40 minutes.

Well located.Clean room

Customer review rating 3.5/5

A Families - 11/04/2021 Confirmed reviews ALL

Very long queue for check in,check our and breakfast.Pls improve

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

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