Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,904 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,904 reviews

TripAdvisor Rating  4.2/5  682 reviews

Perfect

TripAdvisor rating 5.0/5

478jojon TripAdvisor review

Herris was very helpful and friendly and a really was awsome person Food was perfect and taste very noce thank you See you nexttime

Dear 478jojon, Thank you for sharing your wonderful feedback! We’re delighted to hear that Herris provided helpful and friendly service and made your stay memorable. We’re also glad that you enjoyed the food and found it delicious. Your kind words will be shared with Herris and the teamas they will be thrilled to know their efforts were appreciated. We look forward to welcoming you back next time for another perfect stay! Kind regards, Devi.C Guest Experience

Hotel stay at Pullman

TripAdvisor rating 5.0/5

Tourist03983623191 TripAdvisor review

The location is good it’s in the center of the city pavilion mall is a walkable distance. The service is also good. The rooms are neat and spacious. Would definitely come back

Dear Tourist03983623191, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our central location and the service provided by our team. It’s wonderful to know that you found your room neat and spacious. We look forward to welcoming you back for another enjoyable stay at Pullman KLCC. Kind regards, Devi.C Guest Experience

Customer review rating 2.5/5

Evan J. Solo - Confirmed reviews ALL

1) Reservation number: QBRSDXTP I arrived around 14:00, and served by young Indian guy. After I made deposit, he said the room is not available yet and I have to wait. Till 15:00 no update. I asked to the lady (next to concierge) and she was really helpfull. She went to office and came back with key card. I wait more than 1 hour. Nice!! 2) The room smells cigarette VERY BAD. The housekeeping gave ionizer, open the window, spray air freshner. I wonder what's the point of placing "NO-SMOKING" sign inside the room?? 3) After that, around 16:30, one of the staff knocked the door and OPENED IT. Totally crazy! Even I already put "DONT DISTURB SIGN". He came only for delivered fruits. 4) I went for breakfast (because I got complimentary during check in), and when they checked, my room wasnt in the list. They must checked again with the front office. This is not what kind of hospitality I expected from PULLMAN - 5 STARS HOTEL.

Dear Evan J., Thank you for sharing your detailed feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay. This is certainly not the standard of hospitality we aim to deliver. We are very sorry for the delay at check-in and for the lack of updates while you waited. Your comments have been shared with the front office team to ensure better communication and follow-up moving forward. Regarding the smell of cigarette smoke, we truly regret that your room was not in the expected condition. Our Engineering team opened the window to increase ventilation and Housekeeping provided an ionizer to address the issue immediately. We understand how frustrating this must have been and we apologize for the discomfort it caused. Concerning the incident at your room door, our internal findings indicate that the “Make Up Room” sign was activated instead of the “Do Not Disturb” sign, which led our team to deliver the welcome amenities. W absolutely recognize how unsettling this moment must have felt. We will reinforce procedures to ensure greater attention to guest privacy. We also apologize for the confusion during breakfast regarding your complimentary entitlement. This should have been properly recorded at check-in and we regret the inconvenience it caused. Thank you again for bringing these matters to our attention. Your feedback is valuable for us to improve. We hope you will give us another opportunity to provide you with the seamless 5-star experience in future. Kind regards, Devi.C Guest Experience

Customer review rating 2.0/5

Goran M. Families - Confirmed reviews ALL

After dining for breakfast for 7 day, I experienced chills in the body as the aircon was way too cold

Dera Goran M., Thank you for sharing your feedback with us. We are sorry to hear that the air conditioning in our dining area was too cold and caused you discomfort during breakfast. This is certainly not the experience we wish for our guests. Your comments have been shared with our restaurant management team for review so we can better balance the temperature and ensure a more comfortable dining environment. Please do not hesitate to inform our restaurant manager or any team member during your next visit, as we would be more than happy to make immediate adjustments where possible. We truly appreciate your feedback and hope to welcome you back for a more pleasant experience. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Waseem S. Couples - Confirmed reviews ALL

I have stayed for 3 nights. Everything was great, location, value for money, service and location.

Dear Waseem S., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your 3-night stay and appreciated our location, service, and overall value. Your kind words mean a lot to our team. We look forward to welcoming you back to Pullman KLCC for another great experience! Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,774 reviews 9.6/10 Location
  • 3,194 reviews 7.1/10 Room
  • 3,339 reviews 7.8/10 Service
  • 115 reviews 4.7/10 WiFi
  • 1,287 reviews 7.8/10 Breakfast
  • 1,278 reviews 6.6/10 Cleanliness
  • 960 reviews 6.5/10 Amenities
  • 144 reviews 8.6/10 Bar

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