Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,911 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,911 reviews

TripAdvisor Rating  4.2/5  673 reviews

Highly recommended!

TripAdvisor rating 5.0/5

Dan A TripAdvisor review

I stayed here for 7 nights, for the period 22/12/25 - 29/12/25 in Room 1222. The property itself is located a 5 min walk from the main shopping centres at Bukit Bintang, and probably a 10-15 min walk to the food street (Jalan Alor). I found the room to be large, comfortable and quiet. Bed was a king and very comfortable. Bathroom was large with a walk in shower as well as a bath. I found the staff to be helpful and friendly. Nothing was too much for them. Pool was quite large and got pretty busy. I also tried out the Spa which was good, and keep in mind they get heavily booked in the evening. I attended about 4pm so I was able to be seen straight away. I ordered food service one night and had the satay sticks and they were delicious. The best I had in KL! Breakfast was large with a lot of choices. Seeing that I stayed there on Christmas day, they also had a Christmas lunch (for an extra cost). I must say the choices were great and the same kind of lunch in Australia, would've easily cost AUD$400, that's how good it was. I also got my picture taken with Santa and one of his helpers! Overall, I highly recommend The Pullman and would easily stay there again.

Customer review rating 3.0/5

Siwat B. Families - Confirmed reviews ALL

I stayed the apartment wing with my family in general, the service was okay — meeting the standard. Do hotel facilities are rather old and not very well maintained, at least for the apartment wing. The room is old the facilities in the room I can tell that is never been refurbished for quite some time. For example, the fridge is very old and not very cold the room was a little dusty, my family and I, we all felt itchy and runny nose after waking up. This could be a totally opposite if you stay in a hotel wing, which I don’t really understand the reason why they are keep in the apartment wing is very outdated. The gym was great. It has almost everything that you need and it open 24/7 — this is the great part. The swimming pool was okay, but there was a part of the kids’ pool wall that was a little sharp and rough. I need to keep my eye on it when I was playing water with my children.

Dear Siwat B., Thank you for taking the time to share your detailed feedback regarding your stay. We sincerely apologize that your experience in the apartment wing did not meet your expectations. We regret the inconvenience caused by the condition of the room, including the aging facilities, the fridge, and the dust, which affected the comfort of you and your family. Please be assured that your comments have been shared with our housekeeping and maintenance teams to address these issues and improve the overall condition of the apartment wing. We also apologize for the extended checkout process and any frustration it may have caused. Your feedback will be reviewed to enhance our efficiency in this area. We are pleased to hear that you enjoyed the gym facilities, and we have taken note of your comments regarding the kids’ pool to ensure safety improvements where needed. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future and provide a stay that better reflects the high standards we strive to maintain. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Moyra L. B. Families - Confirmed reviews ALL

Good sized rooms, clean, comfortable beds and pillows. A mirror in bedrooms would be useful

Dear Moyra L. B., Thank you for sharing your feedback! We are glad to hear that you enjoyed our clean, comfortable rooms and beds. We also appreciate your suggestion regarding the addition of a mirror in the bedrooms and will take it into consideration to further enhance our guests’ experience. We hope to welcome you back for another comfortable stay soon. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Gulabchand K. P. Families - Confirmed reviews ALL

The hotel is well located the rooks were good and the staff super friendly would recommend this hotel any day

Dear Gulabchand K. P., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and friendly team. Your recommendation means a lot to us, and we look forward to welcoming you back anytime! Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Boon T. J. T. Families - Confirmed reviews ALL

It would have been more ideal if the entire family could have breakfast together, instead of being separated between the hotel wing and the residences. The current arrangement resulted in the family dining at different locations, which impacted the overall experience. As our stay was intended to be a family experience, remaining together was important to us. We hope this can be taken into consideration when planning future arrangements, as greater flexibility would greatly enhance the guest experience and reflect positively on the establishment.

Dear J. T. Boon T., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the current breakfast arrangement, which affected your family’s ability to dine together. We completely understand how important it is for families to enjoy meals together, and we appreciate your suggestion for greater flexibility. Please be assured that your comments have been shared with our management team for consideration, as we continually strive to enhance the guest experience. We hope to have the opportunity to welcome you and your family again, with an improved arrangement that allows everyone to dine together comfortably. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,790 reviews 9.6/10 Location
  • 3,225 reviews 7.2/10 Room
  • 3,349 reviews 7.8/10 Service
  • 117 reviews 4.9/10 WiFi
  • 1,307 reviews 7.8/10 Breakfast
  • 1,286 reviews 6.7/10 Cleanliness
  • 972 reviews 6.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.