Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

For all c in till c out .very smooth..imy famly luv it

Pullman Klcc should upgrading entertainment in television such as Netflix, movies, or music. To avoid bored to stay in the room. Regarding to swimming pool, I think there should be staff monitor so as not to mix once adults and children like the example of one part for adults only. I feel not comfortable swimming in the pool because crowded with kids. Other than that, I am satisfied. Thanks.

Have been a frequent Pullman guest with Accor membership. But this may be my last. - Long queue durin check in, what is the benefit of being a member? - The Zone facilities for kids was closed. - Cannot utilize dinner and lunch voucher, saying Accor not allow yet. - Was informed by desk that I can extend my stay and utilize 2nd night free benefit, but in the end I paid for two nights. Not feeling like worth arguing with the officer as she only pointed back to what the system states.

The best experience was Breakfast buffet! Food are delicious although just local food, but all food are fresh and friendly staff! We love room environment too! Cold & clean, well place for staycation! Well located too as it nearby Pavilion Mall.

Relaxing stay.

Close to business and shopping locations.

all is great except the food which is the salad (that has superfood, i ordered). i think it must be improved. as a person who is on salad diet and been eating it forever since, i am disappointed with your salad. however, the citrus dressing is good! thats all.

The room is quite nice and very comfortable. However, the breakfast is a let down. The only food that was nice was the chicken curry and roti canai. But others were mediocre in the least. Will I stay again? Maybe.

Very small pool

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.