Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 4,000 reviews

Best price
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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,000 reviews

TripAdvisor Rating  4.1/5  651 reviews

Certificate of excellence 2024

Good hospitality by jshares

TripAdvisor rating 5.0/5

155yohanc TripAdvisor review

Jshares who makes the cocktail in the executive lounge is very hospital. Thank you very much for the kind hospitality!!

Dear 156yohanc, Thank you for your kind feedback. We’re delighted to hear that Jshares provided you with warm hospitality and enjoyable cocktails in our Executive Lounge. Your compliments will certainly be shared with him and the team. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience

Still very nice 5* despite old building

TripAdvisor rating 4.0/5

Dreamer13855385411 TripAdvisor review

Quite old 5* but mostly still runs very well. Excellent services, very white towel, spacious bathroom, delicious bfast, fast internet. Some electricity plug need to be checked (the one near my bed sometime works sometime does’t). Very strategic location just across Pavilion Bukit Bintang

Dear Dreamer13855385411, Thank you for sharing your thoughtful review with us. We’re delighted to hear that you enjoyed our excellent service, clean and comfortable amenities, spacious bathroom, delicious breakfast, and internet. It’s wonderful to know that our location across added convenience to your stay. We also appreciate your comments regarding the electrical plug near the bed. Thank you for pointing this outand our engineering team will look into it immediately to ensure everything functions smoothly for future guests. Although our building carries a bit of history, we are glad to know that the overall experience still reflected the quality and comfort you expect from a 5-star stay. Thank you once again for your feedback. We look forward to welcoming you back for another pleasant and comfortable visit. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Irfaan A. Families - Confirmed reviews ALL

I have been staying at Pullman all across the globe and the experience every time is very delightful. The staff was very warm and friendly. Room was excellent. However the view was not good and I had to keep my curtains drawn up. Housekeeping was also vey professional

Dear Irfaan A., Thank you for sharing your lovely feedback with us. We’re delighted to know that, as a guest who stays with Pullman around the world, you once again enjoyed a warm and friendly welcome from our team. It’s wonderful to hear that you found the room excellent and that our housekeeping team delivered professional service throughout your stay. We do, however, regret that the view from your room did not meet your expectations and that you felt the need to keep the curtains drawn. Your comfort is important to us, and we appreciate you highlighting this. We will take your comment into consideration for future room allocations whenever possible. Thank you once again for choosing Pullman KLCC Hotel & Residences.. We look forward to welcoming you back for another delightful and comfortable stay. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Kok C. T. Couples - Confirmed reviews ALL

I was early for checked in around 12.30 pm but there was no room available. I didn't blame the hotel as the actual check in time is 3.00pm. I waited until about 2.00pm and there was still no room available. However, the reception upgraded my room as I am a Gold Accorplus explorer member. Immediately I was allowed to check-in to my upgraded room. Thank you , Pullman Team and will come back to stay again.

Dear T. Kok C., Thank you for your kind words regarding our friendly Pullman KLCC team and the cleanliness of our rooms. We appreciate your understanding regarding the check-in timing, as our official policy does state that check-in begins at 3:00 PM. It is wonderful to hear that our team was able to accommodate you with an upgrade, and we are pleased that you enjoyed your stay. We look forward to welcoming you back for another pleasant experience. Kind regards, Devi.C Guest Experience

Customer review rating 0.5/5

En T. L. Couples - Confirmed reviews ALL

Pullman KL was our usual choice for a stay in KLCC but this time we were very disappointed with the housekeeping staff. After exploring the city at night we returned to our room only to find it left unlocked and latched. Thankfully no valuables or personal items were missing but it was completely unacceptable for a five-star hotel.

Dear L. En T., Thank you for taking the time to share your feedback with us. We are truly sorry for the distressing experience you encountered during your stay. Returning to your room to find it left unlocked and latched after turndown service is troubling, and we sincerely apologize for this serious lapse by our housekeeping team. Please be assured that this is an isolated incident, and we are taking immediate corrective measures to prevent such a situation from happening again. The safety and security of our guests are our top priorities, and we fully understand how unsettling this must have been, even though no personal belongings were missing. We deeply appreciate your patronage to Pullman KLCC and regret that this stay did not reflect the standards you have come to expect from us. Thank you for bringing this matter to our attention as your feedback helps us improve. We hope you will allow us another opportunity to deliver the safe, comfortable, and seamless experience on your future visit with us. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,848 reviews 9.6/10 Location
  • 3,330 reviews 7.2/10 Room
  • 3,347 reviews 7.9/10 Service
  • 119 reviews 5/10 WiFi
  • 1,353 reviews 7.7/10 Breakfast
  • 1,303 reviews 6.9/10 Cleanliness
  • 977 reviews 6.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.