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Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 12,591 reviews

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Pullman Kuala Lumpur City Centre - Hotel & Residences
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Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450
kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 m² / 581 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

PREMIUM GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 m² / 581 sq ft
  • Views: Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

EXECUTIVE CLUB ROOM, Club Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE CLUB ROOM, Club Lounge Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

SUPERIOR ROOM, 1 King Size BedNon contractual photo

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

SUPERIOR ROOM, 2 Single Size BedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)
Rooms

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

Menu (PDF)

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENJU

Type of cuisine: Japanese

Enju is closed until further notice.

Menu (PDF)

LIVING SPACE

Type of cuisine: International

Closed until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLU BAR & CIGARS

Non contractual photo

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Non contractual photo

Closed due to Restriction Movement Control Order (RMCO) until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,591 reviews

tripadvisor

TripAdvisor Rating 4.5/5

280 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Feel Good

Customer review rating 4.2/5

Dhalina Business - 19/01/2021 Confirmed reviews ALL

Need a gateway or looking a little relaxation? the Pulmann hotel will give u the best experience because : the value for the money .. the location of the hotel was excellent..just walk to Pavillion .. the cleanliness was excellent.. the staff were excellent. the facilities were good and I would definetly recommend this hotel to my friends so that they can enjoy and relax. tqsm Pullman KL City Center..

Well Located

Customer review rating 4.2/5

Amira S. Couples - 18/01/2021 Confirmed reviews ALL

Easy access to Bukit Bintang area.No need to use car we just walked around BB and Pavilion

Outstanding Service, big rooms, some maintenance issues

TripAdvisor rating 4.5/5

946ian 18/01/2021 TripAdvisor review

Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team.

A Great Family Stay

Customer review rating 4.2/5

James Families - 17/01/2021 Confirmed reviews ALL

Lovely, spacious one-bedroom apartment. Great location.

Front desk services

Customer review rating 4.2/5

Travis L. Solo - 16/01/2021 Confirmed reviews ALL

Thats only 1 counter fully operating and waiting for long queue.

Dear Wei Xiang Travis L., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Sophia Guest Experience Manager

Great Location

Customer review rating 4.2/5

Alice Couples - 16/01/2021 Confirmed reviews ALL

The hotel has a great location. Easy walking distance to many attractions like KLCC, Jalan Alor for local food or a short Grab/Taxi drive to the Central Market or PJ street for local shopping. Staff are friendly and very helpful. The room is clean and well appointed. Will be back again.

Best Family Getaway

Customer review rating 4.2/5

Natasya Families - 16/01/2021 Confirmed reviews ALL

Love everything. Friendly staffs at all area, nice breakfast service, the room was marvelous especially the bed.. Thanks

Definitely not coming back

Customer review rating 4.2/5

Dato S. Business - 15/01/2021 Confirmed reviews ALL

Staff not polite n friendly, always talking to each other especially at your Sedap Restaurant Your bell boy only waiting for guest to approach them.

Well located & good stay!!..

Customer review rating 4.2/5

Datin N. M. J. Friends - 14/01/2021 Confirmed reviews ALL

Fun & so relax!!..

Overall good stay

Customer review rating 4.2/5

Wennishe Friends - 14/01/2021 Confirmed reviews ALL

Good service, shower water pressure is so strong, had a wonderful shower time.

Totally awesome

Customer review rating 4.2/5

Hang T. Business - 14/01/2021 Confirmed reviews ALL

Very nice and quiet

Good location.

Customer review rating 4.2/5

Nurul A. N. Families - 13/01/2021 Confirmed reviews ALL

Well, it is a good stay for a short vacation in Kuala Lumpur as the location of the hotel is very strategic and easy to go to any hot spots in the city center. For foreign visitor is very recommended as you can actually find the Malaysian culture nearby the hotel.

Good stay

Customer review rating 4.2/5

Fatimah B. S. Families - 12/01/2021 Confirmed reviews ALL

We all well satisfied with the service from check in counter, to room. But, we encounter problem when using lif from parking thatvwe got lost. Luckily we met the guy from maintenance and he help us. For breakfast part, we quite okay with the menu. But maybe in future you can improve and diversifying your menu. Apart from that, everything was perfect.

normal.

Customer review rating 4.2/5

Iman Friends - 12/01/2021 Confirmed reviews ALL

i particular receptionist was being rude as i requested to make payment at 8pm but she called 3x and asked me to come down with an attitude tone when its not even 8pm yet. Plus, she also called my room at 10.30pm which i was ready to sleep , so rude to interrupt guest such like that. She could ask by next morning with such a stupid simple question. Never come back & i’ll make sure manager gets this! Mandarin Oriental services way much better than you

Dear Nur Afiqah Iman Sorfina M., Thank you for your feedback and we would like to let you know that the management of the hotel is well aware of the matters highlighted. On behalf of the management allow me to elaborate further on the feedback given. In regards of the room guarantee, it is mandatory as per hotel policy for every guest to provide deposit prior arrival or upon extension. Unfortunately on your second night stay here, there was no sufficient deposit on hold hence resulted for the reception team to reach out to you at your earliest conveniences to provide us payment. I am further noted as well that you were unhappy with our team member declining your request to have your outside food delivery to be delivered to your room. Due to the current pandemic outbreak we are bound to comply to all SOP by the government and this is not only for your own safety but it is also for all of our guests. On the other note, I believed that our Duty Manager did called you at late hour to enquired more information pertaining to your self quarantine since we have not been informed upon your arrival. This is really crucial as our hotel is not listed as quarantine hotel, and we have rights to have all the information as this will jeopardize our guests and employees safety. We will be very transparent towards this matter and hope above explanation help. Sincerely, Karen Sophia Guest Experience Manager

Good stay

Customer review rating 4.2/5

Husna Families - 12/01/2021 Confirmed reviews ALL

Good stay and very comfortable but get to enter room lated. Other than very satisfied

Great place to stay

Customer review rating 4.2/5

Izz Couples - 12/01/2021 Confirmed reviews ALL

Nice room, excellent hotel service, great food and the location is near to the shopping mall.

Poor stay

Customer review rating 4.2/5

Ken C. Business - 11/01/2021 Confirmed reviews ALL

You have closed the hotel side and still allowed people to book. Not everyone is keen to stay at the apartment. Lift towards apartment is so lousy. 6 lifts but only 1 button is working. What kind of hotel is this???

Dear Kian Foong C., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Sophia Guest Experience Manager

Good stay & great services but need to add on 'Kiblat' arrow

Customer review rating 4.2/5

Rohana Families - 11/01/2021 Confirmed reviews ALL

I love to stay in the Suites with 2bedroom, enough space and so comfortable. The kids can play round the safely and freely. But as a Muslim custromer, I want to suggest the management by adding the 'Kiblat' arrow as guidance for Muslim customer. Other than that, breakfast buffet for me just a fair enough, maybe the management should improve the quality(taste) of the foods and make more variety of foods. But the pancakes are so good. I love it! And the services during breakfast buffet was great cause following the new norms and SOP. Thank you for great and awesome services and I will coming back there.

Good stay

Customer review rating 4.2/5

Eve L. Families - 11/01/2021 Confirmed reviews ALL

very enjoy stay at Pullman

Wife Birthday Celebration

Customer review rating 4.2/5

Alan S. Families - 11/01/2021 Confirmed reviews ALL

Was upgraded to Jr. Suite upon request. As usual, the overall service and the facilities were simply phenomenal. This is one of the hotels that never fail us throughout our stay. Room was clean and staffs were friendly and warmth. Special thanks to Tommy, Sue, Kelvin and also Zuraidah for their excellent service.

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