Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 4,011 reviews

Best price
guarantee
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 1
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 2
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 3
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 4
4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,011 reviews

Customer review rating 5.0/5

Anna R. Couples - Confirmed reviews ALL

Very friendly and accommodating staff, comfortable rooms. Breakfast was very good with a large selection and hotel is in a very convenient location.

Dear Anna R., Thank you for sharing your wonderful feedback. We are delighted to hear that you had an exceptional stay and enjoyed our friendly and accommodating team, comfortable rooms, and the wide selection at breakfast. It’s also great to know that our convenient location added to your experience. We appreciate your kind recognition of our sustainability efforts, such as using glass bottles and large dispensers instead of single-use plastics. Your comments truly encourage us to continue making positive choices for both our guests and the environment. We look forward to welcoming you back to Pullman KLCC Hotel & Residences for another memorable stay. Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Tay B. Y. Families - Confirmed reviews ALL

Stayed here recently and unfortunately the overall experience did not match the expectations of a five-star hotel. Upon arrival, the bellboy did not approach us to assist with luggage and I had to request help myself. The check-in process was smooth, and the kids were happy with the playroom initially. However, the room appears to need refurbishment. The cabinet looks dated, there was no tissue in the kitchen area, and the bedroom lighting is too dim. The kids’ play area also looks quite dated, with old pillow chair. The PlayStation controller in the play area also had no battery and needed to be charged by ourselves, which was inconvenient for the kids, all these should have been done by hotel before new customer stay in. At the swimming pool, there were no greetings from staff and no water was offered to guests. Similarly, when walking past staff in the hotel, there were no greetings, which made the service feel less welcoming. Sanitary pads were also not available. While they are not usually placed in rooms, most five-star hotels are able to provide basic feminine hygiene products upon request. Breakfast at Level 10 was good with a wide variety of options. However, the lift card sensor was not working on one side, which reflects a lack of attention to small maintenance details. On a positive note, the room air conditioning works very well. Overall, the hotel charges five-star prices, but the service and facilities did not feel like a true five-star experience. I hope the management can review these areas to improve the overall guest experience.

Dear Y. Tay B., Thank you for taking the time to provide such detailed feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. Your observations are invaluable in helping us identify areas where we can improve. We apologize for the lack of assistance from the bellboy upon arrival and for the missed attention at the swimming pool and around the hotel. This is not the standard of service we aim to provide, and we have shared your comments with our team to ensure a more welcoming and attentive approach in the future. Regarding the room and facilities, we regret that certain areas appeared dated and that small maintenance issues, such as dim lighting, the cabinet condition, the PlayStation controller, and the lift card sensor, impacted your stay. Your feedback will be reviewed with our maintenance and housekeeping teams to address these points. We also apologize for the unavailability of basic amenities such as tissue in the kitchen area and sanitary pads. We will reinforce our procedures so that such items can be provided promptly upon guest request. On a positive note, we are glad to hear that the air conditioning and breakfast options met your expectations. Please be assured that your feedback will guide improvements to the overall guest experience, so that future stays better reflect our five-star standards. We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations. Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Yosua A. D. Families - Confirmed reviews ALL

Check in at 4pm, when I enter the room, extra bed was not at the room yet, my luggage not in the room, going to take a bath, towel only 2, suppose to be 3 (because I have an extra bed), I go to reception and asking, they were asking silly question (does the staff tell me about additional price for extra bed), in fact I was doing full payment since November 2025 (they should check the system first before asking). This is pullman, I expect better as 5 star hotel. But honestly, breakfast was really good, the food and service were outstanding (thanks to Chef Wong and abang Faisal)

Dear Yosua A. D., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during check-in, including the delay in your luggage and extra bed, as well as the oversight with towels. Your comments regarding communication with our front desk team are taken very seriously, and we will review this internally to ensure our procedures are improved and our team are better prepared to handle such situations efficiently. On a positive note, we are pleased to hear that you enjoyed our breakfast and that Chef Wong and Abang Faisal were able to provide you with outstanding service. Your kind recognition will be shared with them. We truly appreciate your honest feedback, as it helps us maintain the high standards expected at Pullman KLCC Hotel & Residences. We hope to have the opportunity to welcome you back and provide a flawless experience in the future. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Astrid C. Couples - Confirmed reviews ALL

lovely staff very friendly and helpful

Dear Astrid C., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed a comfortable stay and appreciated the friendliness and helpfulness of our staff. Your kind mentions of our servive team member and the bell captain will be shared with them as hey will be thrilled to know they made your stay memorable. We also appreciate your comment regarding the lighting in the apartment and apologize that it felt stark. Your feedback has been shared with our team for consideration to enhance the overall comfort of our rooms. We look forward to welcoming you back to Pullman KLCC Hotel & Residences for another enjoyable stay. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Yiu W. P. Solo - Confirmed reviews ALL

It was a very nice stay. I would expect it will bre a very nice experience even without upgrading my room still.

Dear P. Yiu W., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, excellent facilities, and the helpful and polite service from our team. It’s wonderful to know that your stay was pleasant even without a room upgrade. We also appreciate your comment regarding the curtain in the cloakroom and apologize that it did not meet your expectations. Please be assured that your feedback has been shared with our team for attention and improvement. We look forward to welcoming you back to Pullman KLCC Hotel & Residences for another enjoyable stay. Kind regards, Devi.C Guest Experience

Other web-users rate our hotel

  • 2,683 reviews 9.6/10 Location
  • 3,128 reviews 7.1/10 Room
  • 3,332 reviews 7.8/10 Service
  • 102 reviews 4.9/10 WiFi
  • 1,252 reviews 6.6/10 Cleanliness
  • 1,238 reviews 7.8/10 Breakfast
  • 936 reviews 6.5/10 Amenities
  • 5 reviews 10/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur