Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 13,066 reviews

ALLSAFE approved hotel

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Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 21 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 16 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 607 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 503 non-smoking rooms
    • 29 floors
  • Languages spoken at the hotel
    • Indonesian
    • Korean
    • French
    • English
    • Japanese
    • Chinese Mandarin
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • KUL Additional charge
    • KLIA 1 Additional charge
  • Secure Parking
    • On site
Well-being
  • Swimming Pool
    • Outside
    • On site
  • FIT
    • On site
Boutiques/shopping
  • Beauty salon
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Video game area

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,066 reviews

TripAdvisor Rating 4.5/5

295 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

GOOD BUT BAD SERVICE

Customer review rating 2.0/5

Sollehin Friends - 14/10/2021 Confirmed reviews ALL

At the firstly long queue while check in and take a hour. Second, call centre lie to customer when transfering call.

Well located / very nice service / very clean

Customer review rating 5.0/5

Paul G. Families - 14/10/2021 Confirmed reviews ALL

We stayed 1.5 months in this hotel, and appreciated the friendly service, good sized apartment (2 bedrooms apartment + study room), the excellent food and included parking. Excellent Location close to KL center and big malls like Pavilion.

Strategic Location

Customer review rating 4.5/5

Ita Families - 14/10/2021 Confirmed reviews ALL

It was a 3D2N staycation for the whole family. 3 bedroom apartment was unavailable so we settled with 2bdr plus 1 hotel room. We encountered good service at the reception and restaurant. Pullman offers good spread of food and beverages for buffet breakfast. We also spent time at the swimming pool. Pullman is strategically located, within walking distance from Kuala Lumpur landmarks such as Pavilion and KLCC. La Park, a food truck area which opens in the evening is located just across the road.

Comfortable Room

Customer review rating 4.0/5

C. W. C. Families - 13/10/2021 Confirmed reviews ALL

Overall experience was pleasant, however there are a few things I think it should be better and improved: Check-In and Check-Out: The day I check-in there was a big crowd of guest and the queue to checking took more than 30 mins, longer than expected. Kinda disappointed there is no express check-in or priority lane for Accor Member. Check-out was a brief checkout. SOP Implantation: SOP checking was in place, however I personally think they can do better to main the hygiene and social distance among guests. Maybe due to lack of staff when there is a bigger crowd in place. Restaurant and dining: - Dinner Buffet: Food presentation and quality are good. Although some fresh seafood are not fresh enough. Good SOP implantation with attentive staff throughout my dinner time. - Breakfast: Food presentation and quality are good. Maybe due to lack of staff and busy breakfast time, table hygiene can be better as after I'm at my designated table, spots of crumble can be seen from previous diner. - Lunch: Food presentation, quality and service was excellent. However there is a slight miscommunication over my billing. Room: The room was ambience was excellent. Really love the room I'm staying, however there are certain area in the rooms seems to be dusty especially the kids room. I was sleeping with my kids at the kids room the pillow was too stiff which gives me a shoulder ache the next morning.

well located

Customer review rating 4.0/5

T C. C. Families - 13/10/2021 Confirmed reviews ALL

comfortable and staff helpful

Excellent staycation

Customer review rating 5.0/5

M.nurizham Families - 13/10/2021 Confirmed reviews ALL

For all c in till c out .very smooth..imy famly luv it

Well located

Customer review rating 2.5/5

Jay M. Friends - 13/10/2021 Confirmed reviews ALL

Pullman Klcc should upgrading entertainment in television such as Netflix, movies, or music. To avoid bored to stay in the room. Regarding to swimming pool, I think there should be staff monitor so as not to mix once adults and children like the example of one part for adults only. I feel not comfortable swimming in the pool because crowded with kids. Other than that, I am satisfied. Thanks.

Could not benefit from Accor membership.

Customer review rating 3.0/5

Amzari A. Z. Families - 13/10/2021 Confirmed reviews ALL

Have been a frequent Pullman guest with Accor membership. But this may be my last. - Long queue durin check in, what is the benefit of being a member? - The Zone facilities for kids was closed. - Cannot utilize dinner and lunch voucher, saying Accor not allow yet. - Was informed by desk that I can extend my stay and utilize 2nd night free benefit, but in the end I paid for two nights. Not feeling like worth arguing with the officer as she only pointed back to what the system states.

Good stay!!

Customer review rating 5.0/5

Jannice T. Couples - 13/10/2021 Confirmed reviews ALL

The best experience was Breakfast buffet! Food are delicious although just local food, but all food are fresh and friendly staff! We love room environment too! Cold & clean, well place for staycation! Well located too as it nearby Pavilion Mall.

Good staycation.

Customer review rating 4.0/5

Nurrul Families - 13/10/2021 Confirmed reviews ALL

Relaxing stay.

Pleasant weekend stay

Customer review rating 4.5/5

Sharif N. A. Couples - 13/10/2021 Confirmed reviews ALL

Close to business and shopping locations.

well located

Customer review rating 5.0/5

Farah Business - 11/10/2021 Confirmed reviews ALL

all is great except the food which is the salad (that has superfood, i ordered). i think it must be improved. as a person who is on salad diet and been eating it forever since, i am disappointed with your salad. however, the citrus dressing is good! thats all.

Breakfast is disappointing

Customer review rating 3.0/5

Marina Friends - 11/10/2021 Confirmed reviews ALL

The room is quite nice and very comfortable. However, the breakfast is a let down. The only food that was nice was the chicken curry and roti canai. But others were mediocre in the least. Will I stay again? Maybe.

Good stay

Customer review rating 5.0/5

Mohamad Z. Y. Families - 11/10/2021 Confirmed reviews ALL

Very small pool

Staycation with family

TripAdvisor rating 2.0/5

dennisnga 29/09/2021 TripAdvisor review

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

Strategic residence near Klcc suit for family

TripAdvisor rating 4.0/5

aha1976 22/09/2021 TripAdvisor review

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

Arrangment poor

TripAdvisor rating 2.0/5

Go28950036409 Business - 15/04/2021 TripAdvisor review

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

TripAdvisor rating 5.0/5

noorsyamilia 06/04/2021 TripAdvisor review

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

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