Dear Fairuz M., Thank you for your kind feedback! We are delighted to hear that Aalia made such a positive impression during your stay. We will certainly share your lovely compliment with her, as recognition like yours means a great deal to our team. We look forward to welcoming you back to Pullman KLCC for another wonderful stay! Kind regards, Devi.C Guest Experience

Daer K S. M. M. U. B., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you appreciated our convenient location, the room ambience and the overall in-room experience. However, we are genuinely sorry that our breakfast selection did not meet your expectations. We appreciate your feedback regarding the rice and curry dishes, as well as your suggestion for a wider variety of English breakfast and continental options. We understand that breakfast preferences vary, and your comments will be shared with our culinary team for their review and consideration. It is also lovely to hear that our breakfast colleague made a positive impression through his politeness and attentiveness. We will do our best to identify him and share your kind recognition. Thank you once again for your honest feedback. We hope to have another opportunity to welcome you back and provide a more enjoyable dining experience. Kind regards, Devi,C Guest Experience

Dear Eko W., Thank you for sharing such thoughtful feedback and for recommending Pullman KLCC Hotel & Residences. We are delighted to know that you had a pleasant stay and appreciated the comprehensive in-room facilities, particularly the iron and ironing board, which added convenience and comfort to your experience. We also appreciate your constructive suggestions regarding earlier check-in arrangements and the replacement of cutlery when moving between different dishes. We understand how these details can make a meaningful difference to the overall guest experience. Your comments will be shared with our Front Office and Food & Beverage teams for their attention and consideration. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back and making your next stay even more enjoyable. Kind regards, Devi.C Guest Experience

Dear Mohammad F. F., Thank you for sharing such a wonderful review. We are truly delighted to know that you had a comfortable and memorable stay with us. It is especially heartwarming to hear how our Club Lounge colleague made you feel so welcomed and cared for after your travels. We will certainly share your lovely compliments with her. Julian will also be pleased to know that his clear and attentive approach at check-in made a positive impression. Your kind words about the cleanliness of your room, welcome treats and breakfast selection are equally appreciated. Thank you for recognising the efforts of our team. We look forward to welcoming you back to Pullman KLCC for another relaxing and memorable stay. Kind regards, Devi.C Guest Experience

Dear Kamardin M., Thank you for sharing your lovely feedback. We are delighted to know that you enjoyed our convenient location and the warm hospitality extended by our team. Your kind mention of our Front Desk colleagues is truly appreciated and will be shared with them as encouragement. We look forward to welcoming you back to Pullman KLCC for another enjoyable stay! Kind regards, Devi.C Guest Experience

Dear Mohd R. D., We're happy you enjoyed your time with us so much at the Pullman KLCC! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon! Kind regards, Devi.C Guest Experience

Dear Adrian N., Thank you for taking the time to share your feedback. We are pleased to know that you found our team friendly and helpful, and that your room was clean during your stay. However, we are sorry to learn that the overall condition and upkeep of the room did not fully meet your expectations. We understand your concerns regarding the room's appearance and maintenance, particularly in view of the standards expected of a five-star hotel. While we regret that these concerns were not brought to our attention during your stay, which would have allowed us the opportunity to inspect the room and address them promptly, we certainly do not wish to diminish the importance of your feedback. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for further review and attention. We also appreciate your feedback regarding the walking routes and accessibility to nearby public transportation. Your observations are important as we continue to look for ways to enhance our guests' overall experience. Thank you once again for your honest feedback. We hope to have another opportunity to welcome you back and provide you with a stay that better reflects the experience you expect from Pullman Kuala Lumpur City Centre. Kind regards, Devi.C Guest Experiencve

Dear F. Chee S., Thank you for sharing your lovely feedback. We are delighted to hear that you received such a warm welcome from the moment you arrived, and that our Concierge and Front Office teams made a positive impression. It is also wonderful to know that the baby cot was prepared in advance as requested, and that you enjoyed the spacious room and comfortable bed. We understand, however, that our breakfast selection did not fully meet your expectations. Your feedback regarding the variety of choices is appreciated and will be shared with our culinary team for review as we continuously strive to enhance our dining experience. Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for an even more enjoyable experience. Kind regards, Devi.C Guest Experience

Dear Ahmad M. b. A. @. A. A., Thank you for your kind feedback and for choosing Pullman KLCC. We are delighted that you enjoyed our central location, with shopping malls, restaurants and convenience stores all within easy walking distance. We also appreciate you bringing the nasi lemak serving temperature to our attention. We understand how important it is for food to be served at the right temperature to ensure an enjoyable breakfast experience. Your suggestion to place it in a temperature-controlled warmer is well noted and will be shared with our Culinary team for review and improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay and an even better breakfast experience. Kind regards, Devi.C Guest Experience

Dear Darnell M. B. H., Thank you for your positive rating! We truly appreciate your support and are glad to know you had a great stay with us. We look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience

Dear Sujata S., Thank you for your wonderful review! We are delighted to know that you had such an enjoyable three-night stay with us. It is especially rewarding to hear that our welcoming team, spacious and well-maintained rooms, and convenient location made your visit to Kuala Lumpur so comfortable and memorable. Your kind words mean a great deal to our team, and we are pleased that our location made it easy for you to explore the city's shopping, attractions, and local food destinations. It was truly our pleasure to have you with us, and we look forward to welcoming you back to Pullman KLCC for another delightful stay! Kind regards, Devi.C Guest Experience

Dear Seraj M. S. A., Thank you for taking the time to share such detailed feedback. We are truly sorry that your stay left you and your wife feeling so disappointed, particularly with the bathroom design, room amenities, lighting, and the service you experienced at checkout. We understand how these concerns affected your comfort and overall impression of our hotel. While we noted that no calls or complaints regarding room cleanliness or the availability of in-room amenities were received during your stay, we recognise that this does not take away from the concerns you have raised. We are equally concerned to learn about the shower leakage, strong chlorine odour, room layout, and the manner in which you were attended to at checkout. Your comments will be shared with the relevant teams for review, with particular attention to our room facilities, amenities, and the warmth and courtesy of our service. Please accept our sincere apologies that we did not deliver the comfortable and welcoming five-star experience you expected. We regret that your final impression of Pullman was so disappointing, and we appreciate your honest feedback as it helps us identify areas that require improvement. Kind regards, Devi.C Guest Experience