Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,969 reviews

Best price
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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,969 reviews

TripAdvisor Rating  4.1/5  655 reviews

Certificate of excellence 2024

highly recommended

TripAdvisor rating 5.0/5

Getaway65284871241 TripAdvisor review

I am very satisfied eating at this restaurant. The food arrived quickly, tasted delicious and the price was reasonable. The staff is very friendly and always cares about the customers. The food is delicious, consistent and fresh. The portions are large and worth the price. The atmosphere of the shop is clean and comfortable. Special thanks to chef wong, chef daim, chef tasnim & chief shahruddin for the excellent service. Highly recommended!

Dear Getaway65284871241, Thank you for your wonderful feedback and recommendation! We’re thrilled to hear that you enjoyed the food, service, and atmosphere at our restaurant. Your kind words for Chef Wong, Chef Daim, Chef Tasnim, and Chef Shahruddin will be shared with the team and they will be delighted to know their efforts made your dining experience memorable. We look forward to welcoming you back for another delicious and enjoyable meal soon! Kind regards, Devi.C Guest Experience

Awesome!

TripAdvisor rating 5.0/5

Culture11129298233 TripAdvisor review

Fantastic location! I would like to commend Concierge Sharif & his team for their professionalism in handling our request during our stay. Sharif is very helpful, friendly & makes our stay a pleasant one. Will be back again. Thank you!

Dear Culture11129298233, Thank you for your wonderful feedback! We’re delighted to hear that Sharif from Concierge and his team provided you with friendly and professional service, making your stay pleasant and enjoyable. Your kind words will be shared with Sharif and the team as they will be thrilled to know their efforts were appreciated. We look forward to welcoming you back again soon for another memorable stay! Kind regards, Devi.C Guest Experience

The experience is marvellous and welcoming indeed

TripAdvisor rating 5.0/5

Getaway15768073499 TripAdvisor review

Mr- Kana the hotel manager was kind and served us well with kindness - his public relationship I could say excellent and the thought that counts . He could be an asset for the company and bring him to the next level. He have helped me with a dinner reservation even if it’s fully booked on the 18/12/25- he manage to pull it confidently for my family to confirm the booking - and we had our dinner 👌🏼 Mr. Kana is not only for the above but his professionalism towards concern is excellent. From guest - Raymond Er Reng Room number : 1719

Dear Getaway15768073499, Thank you for sharing such a wonderful and detailed review! We are delighted to hear that Mr. Kana provided you and your family with exceptional service and went above and beyond to assist with your dinner reservation. Your recognition of his professionalism, kindness, and dedication means a lot to us, and we will be sure to pass on your kind words to him. It’s always our goal to create memorable experiences for our guests, and we’re thrilled that your stay was so enjoyable. We look forward to welcoming you and your family back for another remarkable experience in the future! Kind regards, Devi.C Guest Experience

Customer review rating 3.0/5

Irweensjatria D. Business - Confirmed reviews ALL

Nothing extraordinary. Average and basic.

Dear Irweensjatria D., Thank you for taking the time to share your feedback with us. We are disappointed to learn that your experience fell short of expectations and that you encountered challenges such as the leaking window during heavy rain, the limited restaurant space during peak hours, and the long wait at reception. Please accept our sincere apologies for the inconvenience caused. We also take note of your comments regarding the friendliness of our reception team. Service with warmth and genuine hospitality is something we take seriously, and we will address this with our team to ensure a more welcoming experience for all guests. Your feedback on our facilities and areas for improvement is valuable as we continue working on enhancing both comfort and service standards. We hope to have the opportunity to serve you again and provide a much more pleasant and seamless stay in the future. Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Wen J. T. Families - Confirmed reviews ALL

first night, my family everyone is sneezing badly when we first checkin the room.

Dear T. J. Wen, Thank you for sharing your feedback with us. While we are glad to hear your stay was overall decent, we are truly sorry to learn about the dust in the room upon arrival and the inconvenience caused by the remote control and Xbox controller batteries. This certainly does not reflect the standards we aim to uphold, and we regret the discomfort experienced by your family. We also appreciate you highlighting the condition of the toilet and the mould and carpentry issues found. Please be assured that we have alerted our Housekeeping and Engineering teams to investigate and rectify these areas immediately, and we will reinforce our room inspection procedures to prevent a recurrence. We value your comments as they help us improve, and we hope to have the opportunity to welcome you back for a much more seamless and comfortable stay. Kind regards, Devi.C Guest Experince

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Other web-users rate our hotel

  • 2,844 reviews 9.6/10 Location
  • 3,327 reviews 7.2/10 Room
  • 3,351 reviews 7.8/10 Service
  • 118 reviews 5.2/10 WiFi
  • 1,350 reviews 7.7/10 Breakfast
  • 1,302 reviews 6.8/10 Cleanliness
  • 976 reviews 6.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.