Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Name: Pullman KLCC Hotel and Residences | Kuala Lumpur - ALL
Address: 4 Jalan Conlay, KUALA LUMPUR, 50450, MY
Telephone: +60321708888
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 3,849 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

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Pullman Kuala Lumpur City Centre - Hotel & Residences

Hotels combining lifestyle and design, for business and leisure

Pullman Kuala Lumpur City Centre Hotel & Residences houses 450 contemporary rooms and suites featuring modern amenities and 157 residences designed for comfort and convenience. To whet your appetite, five restaurants and bars promise tempting cuisines, catering to every taste. The 10th floor rooftop oasis showcases relaxing garden spaces, a swimming pool, a Fitness Lounge, Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa.

Set in the heart of vibrant capital KL city centre, Pullman KLCC offers guests the best of the city's attractions, entertainment and business hub. Public transport is also easily accessible, with buses and trains right at your doorstep. Pullman KLCC is near where globetrotters want to be: a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city's shopping, dining and business centre.

Located on Jalan Conlay in the city's thriving Central Business District, Pullman KLCC provides an elite address to explore the city centre. Opposite Pavilion shopping mall, within walking distance to the Petronas Twin Tower and KL Convention Centre.

Hotel extras

Impeccable friendly guest service
Specialty restaurants for the adventurous traveler
Stunning landscaped terrace
Located in the Golden Triangle near shopping and entertainment
Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

Room

DELUXE ROOM, 1 KING SIZE BED

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Room

DELUXE ROOM, 2 SINGLE SIZE BEDS

3 pers. max
35 m² / 376 sq ft

Bedding 2 x Single bed(s)
Views: Panorama view

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Room

PREMIUM ROOM, 1 KING SIZE BED

2 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)

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Room

PREMIUM ROOM, 2 SINGLE SIZE BEDS

2 pers. max
35 m² / 376 sq ft

Bedding 2 x Single bed(s)

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Room

PRESTIGE ROOM, 1 KING SIZE BED

3 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s)

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Room

CLUB ROOM, CLUB LOUNGE ACCESS, 1 KING SIZE BED

2 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Room

CLUB ROOM, CLUB LOUNGE ACCESS, 2 SINGLE SIZE BEDS

2 pers. max
35 m² / 376 sq ft

Bedding 2 x Single bed(s)
Views: Panorama view

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Room

CLUB SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

2 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Corner Room

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Suite

REGENCY SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

3 pers. max
71 m² / 764 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view
Most of the accommodation: Corner Room

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Suite

EXECUTIVE SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

3 pers. max
107 m² / 1151 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view
Most of the accommodation: Corner Room

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Suite

GOVERNOR SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

3 pers. max
107 m² / 1151 sq ft

Views: Panorama view

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Penthouse

PENTHOUSE, CLUB LOUNGE ACCESS,1 KING SIZE BED

2 pers. max
113 m² / 1216 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Apartment

1 BEDROOM DELUXE APARTMENT, 1 KING SIZE BED

3 pers. max
59 m² / 635 sq ft

Bedding 1 x King size bed(s)

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Apartment

1 BEDROOM PREMIUM APARTMENT, 1 KING SIZE BED

3 pers. max
59 m² / 635 sq ft

Bedding 1 x King size bed(s)

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Apartment

1 BEDROOM FAMILY APARTMENT, 1 KING SIZE BED & 1 BUNK BED

4 pers. max
59 m² / 635 sq ft

Bedding 1 x King size bed(s) and 1 x Bunk bed(s)

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Apartment

2 BEDROOM APARTMENT, 1 KING SIZE BED, 2 SINGLE SIZE BEDS

4 pers. max
97 m² / 1044 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)

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Apartment

3 BEDROOM APARTMENT, 2 KING SIZE BEDS, 2 SINGLE BEDS

6 pers. max
201 m² / 2163 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)

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Apartment

2 BEDROOM FAMILY APARTMENT, 1 KING SIZE BED, 2 SINGLE SIZE BEDS, 1 TRIPLE BUNK BED

6 pers. max
129 m² / 1388 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s) and 1 x Bunk bed(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

+60 3-2170 8888

+60 3-2170 8808

RAJA CHULAN STATION

Railway station

Access: 500 m / 0.31 mi 5 min walk / 5 min drive

Shuttle

Shuttle scheduled

PETRONAS TWIN TOWER

Tourist attraction

Access: 1 km / 0.62 mi 7 min walk / 4 min drive

Shuttle

Shuttle scheduled

AQUARIA KLCC

Aquarium

Access: 1 km / 0.62 mi 7 min walk / 4 min drive

Shuttle

Shuttle scheduled

BERJAYATIMESSQUARE

Amusement park

Access: 2 km / 1.24 mi 17 min walk / 10 min drive

Shuttle

Shuttle scheduled

MERDEKA SQUARE

Historic monument

Access: 2.5 km / 1.55 mi 25 min walk / 10 min drive

CHINA TOWN

Tourist attraction

Access: 3 km / 1.86 mi 25 min walk / 15 min drive

Shuttle

Shuttle scheduled

CENTRAL MARKET

Art and Culture

Access: 3 km / 1.86 mi 25 min walk / 10 min drive

Shuttle

Shuttle scheduled

KL BIRD PARK

Tourist attraction

Access: 7 km / 4.35 mi 1 hrs walk / 15 min drive

BATU CAVES

Tourist attraction

Access: 25 km / 15.53 mi 1 hrs 39 min walk / 30 min drive

BUKIT BINTANG

Shopping district

Access: 500 m / 0.31 mi 5 min walk / 1 min drive

PAVILLION

Shopping centre/mall

Access: 500 m / 0.31 mi 5 min walk / 1 min drive

SURIA KLCC

Shopping centre/mall

Access: 1 km / 0.62 mi 7 min walk / 4 min drive

Shuttle

Shuttle scheduled

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

SEDAP RESTAURANT

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

RED CHINESE CUISINE

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

ENJU

Enju is closed until further notice.

LIVING SPACE

Closed until further notice.

BLU BAR & CIGARS

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

The ultimate in pleasure: lounging by the outdoor pool with a cold beer, house cocktail, specialty smoothie, freshly squeezed juice or refreshing yogurt drink. Opens daily, from 11am to 9pm.

Pool

Comprised of an outdoor swimming pool and landscaped garden. Open daily from 7AM to 9PM

Fitness center

The Fitness Centre is equipped with the latest equipment and machines, suited to meet your specific workout needs.

Spa

The spa features a vast array of therapeutic healing treatments that will serenade you into a blissful state of relaxation.

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 577 m² / 6210.77 sq ft
Maximum seats capacity: 1000
Maximum capacity for banquets: 480

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Weddings

Our hotel has the most exquisite and spacious ballrooms and gardens that can turn your wedding dreams into reality. Our personalized wedding planner will be able to assist you every step of the way.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 3,849 reviews

Omar J. Families - 7/29/2026 Confirmed reviews ALL

Booked the 2 bedroom suite for our family trip. Checked in online, as it was a service offered by the hotel for ease of check in. After arriving at the hotel, collected the keycards and went up to the room, we were greeted with a musty smell upon opening the door. The kitchenette area smelt strongly of incense, the area was dirty with some stains and sticky substances. It was obvious the room wasn’t cleaned or prepared even when we used the online check in service. We asked for a room change. The 2nd room was slightly better but the toilet is mouldy and the facility was not upkeep. The doors were chipped, toilets still mouldy and the bathtub had a chip in the floor which was sharp. Highlighted this to the manager Asyraf, which he got HK to clean while we’re away. For the price, it was a disappointing experience but we were too tired to make a fuss out of it. I would not return back to this hotel, as I had better experience with other hotels and better upkeep of the facilities in KL, like Capri with around the same price.

Dear Omar J., Thank you for taking the time to share such detailed feedback. We sincerely apologise that your stay did not meet expectations, particularly after choosing our two-bedroom suite for your family trip. We are very sorry that the first room was not properly prepared and that you encountered the musty smell, cleanliness concerns, and stains. We also regret that the second room still had issues with mould and the condition of some of the facilities. This is certainly not the standard we aim to provide, especially when guests have completed online check-in and expect their room to be ready upon arrival. We appreciate you bringing these concerns to Asyraf’s attention and allowing our Housekeeping team to address them during your absence. We will also ensure your comments regarding the room condition and maintenance are shared with the relevant teams for further review and follow-up. We are pleased that Asyraf and Isa from Sedap Restaurant were able to leave a positive impression during your stay. We will be sure to share your kind mention with them. We truly regret the disappointment caused and understand your frustration, particularly given the expectations associated with the rate and the occasion of a family trip. Your feedback is valuable and will help us improve both our room preparation and upkeep. We hope that, despite this experience, we may have the opportunity to regain your confidence in the future. Kind regards, Devi.C Guest Experience

Shreya A. Business - 7/29/2026 Confirmed reviews ALL

Firstly, I would like to sincerely appreciate the professionalism of your team. Every staff member I interacted with was courteous, attentive, and genuinely welcoming. The service has been excellent throughout my stay. However, I must admit I am disappointed with the dining experience. As a strict vegetarian who does not consume eggs, meat, poultry, or seafood, I found the food options to be extremely limited. More importantly, the dishes I did try lacked flavour and consistency. Even one of the in-room dining meals I ordered arrived partially cooked, which was quite disappointing. Food is an integral part of any travel experience. I specifically chose Pullman over several other hotels, despite paying a premium, expecting a superior culinary experience with thoughtful vegetarian options and exceptional quality. Unfortunately, this was the only aspect of my stay that fell significantly short of my expectations. I also feel there is a significant opportunity to improve the breakfast experience for vegetarian guests, particularly Indian travellers. While there were a few hot vegetarian dishes available, they primarily consisted of items such as dal, okra masala, fried noodles and naan, foods that are generally not considered breakfast by most Indian guests. Simple additions such as a live dosa station, poha, pav bhajji, choley bhature, poori aloo sabzi or idli would make a remarkable difference and reflect a better understanding of the preferences of your guests. Another important point is that guests who consume non-vegetarian food can comfortably enjoy both vegetarian and non-vegetarian options. However, strict vegetarians are restricted to only a very small portion of the buffet. On most mornings, my realistic choices were limited to a sandwich, cereal, or bread, which is not the level of variety one expects from a five-star international hotel. One simple yet impactful improvement would be to offer eggless pancakes and waffles. As a strict vegetarian, I would have happily enjoyed them every morning. I also believe that guests who consume eggs would generally not mind an eggless version. Small, thoughtful changes like these can make the breakfast experience far more inclusive without compromising the overall offering. Malaysia welcomes a significant number of Indian visitors each year, many of whom are vegetarians. I genuinely believe that investing a little more thought into vegetarian cuisine, not only in terms of variety but also flavour and authenticity, would greatly enhance the experience for this growing guest segment.

Dear Shreya Agrawal, Thank you for taking the time to share such detailed and thoughtful feedback following your stay with us. We are delighted to know that our team’s professionalism, attentiveness, and warm hospitality contributed positively to your experience. Your kind words for Teresa and the Club Lounge team are sincerely appreciated, and we will be sure to share your recognition with her and the team. However, we are truly sorry that our dining experience did not meet your expectations, particularly given your dietary requirements as a strict vegetarian. We fully understand your concerns regarding the limited selection, the suitability of some breakfast dishes, and the quality and consistency of the food you experienced, including your in-room dining order. This is certainly not the level of culinary experience we aspire to provide. Your suggestions regarding Indian breakfast options such as pav bhaji, chole bhature, a live dosa counter, idli and vada, poha, and aloo paratha are very valuable. We also appreciate your suggestion of having an Indian culinary specialist involved in developing the breakfast offering. We will share this feedback with our culinary team for their consideration, particularly with regard to providing greater variety, authenticity, and flavour for our vegetarian guests. Your suggestion for eggless pancakes and waffles is also well noted as a thoughtful and inclusive option. We also acknowledge your disappointment regarding your room upgrade and view as a Platinum member. Your room was upgraded from a twin deluxe room to a premium king room. While room upgrades are subject to availability and the applicable membership terms at the time of arrival, we regret that the room upgtade did not meet your expectations. Regarding the sauna and steam facilities, we would like to clarify that these facilities are operated by our external spa partner and are not managed directly by the hotel. Their access and charges are therefore determined by the spa operator's own policies, which may differ from those of other Pullman properties you have experienced. Nevertheless, we understand how this difference may have been unexpected, and we appreciate you bringing it to our attention. Your comments are particularly important to us as they highlight areas where we can make the experience more inclusive for our vegetarian guests, including the many Indian travellers we welcome. We sincerely appreciate your honest feedback and hope to have the opportunity to provide you with a more satisfying and memorable experience on a future visit. Kind regards, Devi.C Guest Experience

Marcellina Families - 7/28/2026 Confirmed reviews ALL

ISA was the best staff in the restaurant during my stay at 12 July 2026 at Pullman Kuala Lumpur. He genuinely show the best service excellence through every guest. Greeting with passion. Offering with help. Keep smile. Body language was show professionalism and also be kind to everyone. I think Isa is the great staff and one of the treasure that Pullman Kuala Lumpur having. So lucky to have a staff who have genuine honest and kind to everyone. Tq for your service. I will remember every kindness that you show to me during the breakfast. You help me to take the empty plate from my table, ask me need another drinks or no, offering me the fresh croissant and even when I will go back to my room with my mother. He don’t forget saying bye to me . Not only to me but every guest. I know he is busy but always do his best every time. Tq Isa. And the other staff Arini and everyone. Tq for the service

Dear Marcellina, Thank you so much for your heartfelt review and for taking the time to recognize Isa and our team. We are truly delighted to know that Isa's genuine kindness, warm hospitality, and attentive service made your breakfast experience so memorable. Your thoughtful words about his passion, professionalism, and the care he showed not only to you and your mother but to every guest mean a great deal to us. We will be sure to share your wonderful compliments with Isa, as well as Arini and the rest of the team, who will be thrilled to know they made such a positive impact on your stay. Thank you once again for choosing Pullman KLCC. We look forward to welcoming you and your mother back for another memorable stay in the near future. Kind regards, Devi.C Guest Experience

Hans A. S. A. Families - 7/28/2026 Confirmed reviews ALL

As a loyal Accor ALL member, I am deeply disappointed by the subpar service experienced during my recent stay at Pullman KLCC. The service I received here felt far below the expected Pullman premium standard—in fact, it didn’t even meet the basic standards of an Accor Ibis budget property. From the moment I arrived, there was absolutely no recognition or appreciation shown to me as a loyal Accor member. There were no welcoming gestures, no complimentary minibar items, and no thoughtful perks whatsoever. To make matters worse, my request for a room upgrade to a 1 Big Bed option instead of 2 Single Beds was flatly denied due to "room availability limitations." While frustrated, I initially tried to be understanding and accepted the room setup. However, the major issue—and an absolute dealbreaker—occurred on the morning of my check-out (25 July): Food Storage Arrangement: I brought frozen rendang as a gift for a friend I was visiting next in Singapore. At check-in, I asked the Front Office (FO) if it could be kept in the hotel’s freezer. The initial response was proactive; they dispatched a restaurant staff member to collect the food and secure it in their freezer. Unacceptable Response Time: On my departure day, I had an early morning flight to catch. At 6:00 AM, I called the Front Office to request that my frozen package be retrieved and delivered to me. Over 1 Hour of Waiting: I waited for more than an hour. Even when my taxi arrived outside the lobby, the package had still not been delivered to me. Complete Communication Breakdown: In a rush, I had to physically go down to the restaurant myself to find out what was happening. To my disbelief, the restaurant staff informed me that the frozen food was inside a kitchen that was still locked, and they were just then looking for security to open it. This was over an hour after my initial call to the Front Office! It became glaringly obvious that the Front Office, Restaurant, and Security teams do not communicate with each other at all. The internal departments kept passing the buck, displaying a complete lack of synergy and zero sense of urgency. An hour is more than enough time to retrieve a stored item.In the end, because the taxi driver had been waiting for a long time and I absolutely could not miss my flight, I was forced to leave the gift behind at the hotel. I truly felt completely unvalued as a loyal Accor member at this hotel. For a premium brand under the Accor umbrella, this level of incompetence and poor internal coordination is ridiculous. I will strongly advise other Accor members to avoid this property, and I will think twice before booking here again.

Dear Hans A. S. A., We fully understand how upsetting this situation must have been, especially with your early flight and taxi waiting outside. The delay of more than an hour and the fact that you ultimately had to leave your package behind are certainly not the level of service we aim to provide. We also acknowledge your concerns regarding the coordination between our Front Office, Restaurant and Security teams. This experience clearly fell short of the seamless and attentive service our guests should expect. We are equally sorry that you did not feel recognised or valued as an Accor ALL member. Your loyalty is important to us, and we regret that your experience did not reflect the appreciation we have for our returning members. Please be assured that your feedback has been shared with the relevant department leaders for review, particularly regarding the handling and retrieval of guest belongings and communication between departments. We will use your experience to identify where our processes and communication need to be strengthened. We sincerely regret that we fell short of your expectations and hope we may have the opportunity to restore your confidence in Pullman KLCC in the future. Kind regards, Devi.C Guest Experience

Patrick T. F. L. Business - 7/28/2026 Confirmed reviews ALL

Dear Patrick L. T. F., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Web-users rating

Other web-users rate our hotel

2,549 reviews 9.6/10 Location
2,968 reviews 7.3/10 Room
3,398 reviews 8.1/10 Service
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1,221 reviews 6.8/10 Cleanliness
1,173 reviews 8.1/10 Breakfast
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Frequently asked questions

Where is the hotel located and how can I get there?

Pullman Kuala Lumpur City Centre - Hotel & Residences is located at 4 Jalan Conlay, 50450 Kuala Lumpur, Malaysia, in the heart of the vibrant Bukit Bintang shopping and business district. We are just a 5-minute walk from the Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. For your convenience, we offer on-site secure parking and scheduled shuttle services to nearby attractions.

What types of rooms are available?

Pullman Kuala Lumpur City Centre - Hotel & Residences offers a variety of accommodations including:

Deluxe Room, 1 King Size Bed or 2 Single Size Beds
Premium Room, 1 King Size Bed or 2 Single Size Beds
Prestige Room, 1 King Size Bed
Club Room and Club Suite with Club Lounge access
Regency, Executive, and Governor Suites
1, 2, or 3 Bedroom Apartments, including Family Apartments with bunk beds

What services and amenities are available?

At Pullman Kuala Lumpur City Centre - Hotel & Residences, we provide a wide range of amenities to enhance your stay:

Free Wi-Fi and high-speed internet
Secure on-site parking for an additional fee
Buffet breakfast at Sedap Restaurant
Air conditioning and LED TVs in all rooms
Wheelchair accessible facilities
Outdoor swimming pool and Vibes Spa
Fitness Lounge (FIT)
Blu Bar & Cigars and Terrace Pool bar
13 meeting rooms and wedding venues

What dining options are available?

Pullman Kuala Lumpur City Centre - Hotel & Residences offers diverse dining experiences:

Sedap Restaurant: International buffet and a la carte Malaysian favorites, open for breakfast, lunch, and dinner.
Red Chinese Cuisine: Modern Chinese specialties and dim sum brunch on weekends.
Blu Bar & Cigars: Asian tapas and extensive beverages in a cosmopolitan lounge.
Terrace Pool: Poolside snacks and drinks, open daily from 11am to 9pm.

Room service and children's menus are also available.

What are the check-in and check-out times?

At Pullman Kuala Lumpur City Centre - Hotel & Residences, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Pullman Kuala Lumpur City Centre - Hotel & Residences regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

Does the hotel have a rooftop with a view and is it open to the public?

What amenities are available for business travelers?

For business travelers, Pullman Kuala Lumpur City Centre - Hotel & Residences provides 13 meeting rooms and high-speed Wi-Fi throughout the property. Each room is equipped with a business desk, and our Club Lounge offers a professional environment with complimentary breakfast and benefits. Additional business facilities include a safe large enough for a laptop and adjustable desk lamps in select rooms.

Free: become a member

When making a booking at this hotel: