Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 12,002 reviews
Pullman Kuala Lumpur City Centre - Hotel & Residences
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Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450
kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Contact email

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :   GREEN LINE PAVILLION

  • RAPID KL MONORAIL :   MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Our accommodations

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35
  • Views: Panorama view *

* Subject to availability

PREMIUM GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54
  • Views: Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

EXECUTIVE CLUB ROOM, Club Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35
  • Views: Panorama view *

* Subject to availability

EXECUTIVE CLUB ROOM, Club Lounge Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 107
  • Views: Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PENTHOUSE, CLUB LOUNGE ACCESS,1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 113
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

1 BEDROOM APARTMENT, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 59
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

2 BEDROOM APARTMENT, 1 King Size Bed, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 104
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

3 BEDROOM APARTMENT, 2 King Size Beds, 2 Single Size Bed

  • Max. number of persons: 6
  • Area: From 201

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee as well as vegetarian and live seafood dishes. There are also 4 exclusive private rooms. Open daily including on Public Holidays for lunch and dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee as well as vegetarian and live seafood dishes. There are also 4 exclusive private rooms. Open daily including on Public Holidays for lunch and dinner. .

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIVING SPACE

Type of cuisine: International

Catering only to Residences guests and occasional events, the Residential Lounge offers a club type ambiance.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLU BAR & CIGARS

Photo non contractuelle / Strictly non binding

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Photo non contractuelle / Strictly non binding

A sanctuary by the pool. Have a well-deserved relaxing time with a la carte menu while enjoying cool drinks. The bar serves a wide selection of beverages including Happy Hours for wines, beer, cocktails or juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,002 reviews

tripadvisor

TripAdvisor Rating 4.5/5

232 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.2/5

Diana Couples - 19/02/2020 Confirmed reviews ALL

The room is spacious and clean

Excellent service, cleaningness, food GREAT!ABOVE

Customer review rating 4.2/5

Maggie K. Solo - 19/02/2020 Confirmed reviews ALL

ABOVE and BEYOND ! EXCELLENT !!!

Not upto mark

Customer review rating 4.2/5

Anonymous Friends - 18/02/2020 Confirmed reviews ALL

Location is good, over all staff dealing with guests is not satisfactory, no morning n evening wishes, very bad experience with a manager at night when asked for a smokers room.

Newly renovated hotel

Customer review rating 4.2/5

Wilson L. Couples - 18/02/2020 Confirmed reviews ALL

Specifically like to thank for the staff who checked in me. Help to arrange for anniversary set up in the room. Always got a comfy stay and very good location, close to pavilion mall.

well located. Great breakfast

Customer review rating 4.2/5

Anonymous Families - 17/02/2020 Confirmed reviews ALL

Rooms were refirbished and clean. Breakfast selection was good. Most staff were Customer focused. Many thanks to Wimous who had exceptional Customer service.

Fairly manage

Customer review rating 4.2/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

The room I stayed was leaking at 5am and I couldn't sleep well because of the water drop sound. When i woke up at 9am, one of the shoe box was damage and the shoes inside were wet. The Duty Manager later help me to dry the shoes and upgraded my room. They also help me to move my stuff to the new room since I've to leave for work. When I returned later, the shoes were dried but the shoe box was damage beyond repair. Although I got upgraded, but I think Pullman should offer more to compensate the damages. Overall, I think the situations were manage properly by the duty manager, although I hope in the future Pullman will offer more to compensate the damages and the unpleasant sleep.

Dear Muhammad Iyas M., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your feedback has been communicated to the Maintenance Team for immediate action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Devi Chandrasegaran Guest Experience Specialist

Lovely Hotel = good faciities

Customer review rating 4.2/5

Elizabeth Families - 16/02/2020 Confirmed reviews ALL

Nice room, good facilities and good, safe location

The location near central so very easy for go anywhere

Customer review rating 4.2/5

B. H. Business - 16/02/2020 Confirmed reviews ALL

Nice city and convenient transportation

Good location n nice place to relax.

Customer review rating 4.2/5

W. B. L. Couples - 16/02/2020 Confirmed reviews ALL

Very bad mattress cannot sleep well. The mattress deform.

Convenient

Customer review rating 4.2/5

Mohammed A. Business - 15/02/2020 Confirmed reviews ALL

Clean hotel Food not so great

Good stat

Customer review rating 4.2/5

Liyana K. Families - 15/02/2020 Confirmed reviews ALL

Overall the whole stay experience was fantastic and it was a pleasant one for us

Good location

Customer review rating 4.2/5

Neil C. Couples - 13/02/2020 Confirmed reviews ALL

First class room and friendly, efficient staff. Close to all of the places we wanted to visit.

Pullman Kuala Lumpur City Centre - My KL Home

Customer review rating 4.2/5

Jayeshkumar P. Business - 13/02/2020 Confirmed reviews ALL

Pullman Kuala Lumpur City Centre has always been my favorite place to stay whenever I am in KL. The location is prime, service is good and the amenities have been satisfactory as well. I find that the Sedap BF is much improved after few suggestions that I had made after my previous stay. During this trip Mr. Gobi greeted me warmly with my name upon my arrival, it was very heartening however I was not very pleased with the Room 1905 that I was allotted. It didn't look that modern, the wardrobe had only 2-3 hangers and no Shoe Shine or Shoe Brush, I had to request them immediately upon unpacking my luggage. The Sweets were not wrapped and the plate was open for the duration of my stay. I see the housekeeping does not clean or wipe the glass shelves, one could see the dust. These are only my observations and please take it as a feedback to help improve in these areas. Rest all is fine as always.

Dear Jayeshkumar P. Thank you for your review and I am thrilled that you enjoyed your stay with us. Thank you for your feedback with regards to your room experience. The shoe shine is actually only available upon request. As for the welcome amenities, the wrapper is always removed just prior to it being placed in the guest's room. We do apologize for the appearance of dust on the glass shelves, as this is not acceptable. Your comments have been communicated to the Executive House keeper and his team for immediate attention and improvement.We appreciate all your feedback as it helps us to improve on guest experience.We look forward to having another opportunity to welcome you back and create even more Pullman KLCC memories. Warm regards, Devi Chandrasegaran Guest Experience Specialist

Pullman best of the best..

Customer review rating 4.2/5

Zulkifli B. A. Families - 13/02/2020 Confirmed reviews ALL

Pullman still my first choice whenever me n families goes holidays..everyone(staff) really treat us as a big families.. your kindness n generosity will always be remembered..thanxx guys n gals InsyaAllah will c u again ya..

Superb stay

Customer review rating 4.2/5

Yusuff K. Families - 12/02/2020 Confirmed reviews ALL

My son enjoyed the birthday cake and was surprised of its presence.... thanks to all staff... appreciated very much

Wonderful Experience

Customer review rating 4.2/5

Aeksuwat Solo - 12/02/2020 Confirmed reviews ALL

I stayed there for 2 nights and everything was wonderful. Staffs are helpful and friendly. Hotel is located in the downtown, easily to go to KL landmark and not far from public transportation.

Good service

Customer review rating 4.2/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

the pullman was a clean hotel in a good location. customer service was very good.

Extra charge was informed by email after checkout. automatically charged.

Customer review rating 4.2/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

I was quite satisfied the stay overall. but after came back to home I received one email saying mini-bar consumption for 2 cans. and the email was saying if I didn't reply automatically charge to my credit card account without showing any invoice or detail at all. I replied the email and agreed pay one but I mentioned I only took one can not two. I did not receive any email from the hotel then after about 20 days later. suddenly 2 cans of full amount was charge to my credit card. after that I received an email from hotel without much detail. I replied this email again but no reply so far. Now I feel very scary if the hotel can charge me anything anytime without any consent, I believed Accor hotel is international well known hotel also the company trusted the hotel that's why used as meeting venue also booed rooms for employees to stay. I would like to have proper information also want to know when my credit card information will be inactive.

Dear Junko E., Thank you for taking the time to share your feedback. We cannot even begin to describe how disheartening it is to learn of your disappointment. Please accept our sincere apologies for the miscommunication that happened over your minibar charges that fell short of expectations. This is certainly not the experience we would like for our guests and I am truly sorry it happened to you. Rest assured, we have shared your comments with our Front Office team as a teachable moment and will take appropriate corrective action to ensure it does not happen again. We hope for the opportunity to better serve you next time your travels bring you to Kuala Lumpur. Sincerely, Devi Chandrasegaran Guest Experience Specialist

good experience

Customer review rating 4.2/5

W. S. Business - 11/02/2020 Confirmed reviews ALL

room is clean, service is good and all service staff are very friendly.

Good location

Customer review rating 4.2/5

Hendri H. Business - 11/02/2020 Confirmed reviews ALL

Good stay

Our most recent 20 reviews

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