Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 12,826 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Pullman Kuala Lumpur City Centre - Hotel & Residences
See on a map
+ 20 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 / 581 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

PREMIUM GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 / 581 sq ft
  • Views: Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

EXECUTIVE CLUB ROOM, Club Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE CLUB ROOM, Club Lounge Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)
Rooms

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

Menu (PDF)

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENJU

Type of cuisine: Japanese

Enju is closed until further notice.

Menu (PDF)

LIVING SPACE

Type of cuisine: International

Closed until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLU BAR & CIGARS

Non contractual photo

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Non contractual photo

Closed due to Restriction Movement Control Order (RMCO) until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,826 reviews

tripadvisor

TripAdvisor Rating 4.5/5

286 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

Overall stay is okay

Customer review rating 4.0/5

Anonymous Couples - 09/04/2021 Confirmed reviews ALL

overall is okay just some minor i think it would be nice to be fixed : 1. master bedroom acond not cool enough eventhough set to 16degC 2. hot water tap cannot be control once set from hot to normal water temp.

Friendly and helpful staff

Customer review rating 3.0/5

Hanim T. Families - 08/04/2021 Confirmed reviews ALL

Manager Wan Mustafa and assistant Sarip were very helpful during our 2 nights stay. We enjoyed the restaurant for dinner and buffet breakfast. We also enjoyed the lounge for drinks and cake. Long line during check in and non functioning lift from level 5 car park during check in (just one staff to direct us to use staff lift) are things that can be improved on.

best service top stay all staff give 110% effort at all times

Customer review rating 5.0/5

Charles E. G. Couples - 08/04/2021 Confirmed reviews ALL

once again my wife Dr Rozilah and I return to my favorite hotel in Kuala Lumpur this occasion was for her birthday must thank Mr Wolfgang the General Manager for the wonderful cake and the manner that all staff greet us this hotel is well located across the road to the famed Pavillion shopping mall and a short undercover walk to the great twin towers shopping center the Accor group are a wonderful hotel chain world wide but the Sydney Accor office lets the group down

Not a good experience

Customer review rating 0.5/5

Ikhwan Couples - 08/04/2021 Confirmed reviews ALL

I'm booking deluxe room. But receptionist change to apartment type. Room was horrible, guests next door very noisy. After complain to hotel management, still nothing change

Nice and Cozy

Customer review rating 3.5/5

John Solo - 08/04/2021 Confirmed reviews ALL

I love the place and the ambience. But air conditioning should be improved in 2021

Amazing Hotel!

Customer review rating 4.0/5

Zul Business - 07/04/2021 Confirmed reviews ALL

Everything was fine. But no welcome drink served. The breakfast food were just average. Room was great! Nice view and tide.

Good Hospitality

Customer review rating 3.5/5

King T. Couples - 07/04/2021 Confirmed reviews ALL

Booked 2 nights stay and was given upgrade to 1 bed room apartment but we requested to change back to normal hotel room for 2nd night. Only managed to get room change around 5pm, although our request was in the morning. The hotel room was pleasant one. Friendly and helpful staff, especially front office, En Nizam for been helpful and polite.

Good stay and well located near Pavilion Mall

Customer review rating 4.0/5

Asrul H. A. Families - 07/04/2021 Confirmed reviews ALL

Stay cation with family

Nice stay

Customer review rating 4.0/5

Arthur C. Solo - 07/04/2021 Confirmed reviews ALL

I was so happy that I have experience of staying at Pullman KLCC. I am so touch with the birthday cake when I came back from shopping. The hot water in the bath room take longer to heat up it might be the low occupancy in the hotel. Overall I have a good experience in the hotel.

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Customer review rating 3.5/5

Guest Business - 06/04/2021 Confirmed reviews ALL

Lift not working properly.

Good stay but need improvement

Customer review rating 4.0/5

Wanchel Families - 06/04/2021 Confirmed reviews ALL

This is my first time stay at your hotel for family holidays. Impress with the welcome drink when I queue for check in. Bery friendly staff but your bellman little bit selective with guest (what you expect when you drive only Honda car?). Overall good facility, nice room and swimming pool. Stayed for 3D2N, in my room (dont know why) your staff provide me the expired shower gel and shampoo (if i not mistaken). I marked the expired bottle with pen but the next day after the cleaning my room, the still serve the same bottle, not change. Please take not this for your improvement. Besides that, the taste of breakfast need improvement. Overall good stay. Tq.

Hotel amenities

Customer review rating 1.0/5

Azi Business - 06/04/2021 Confirmed reviews ALL

Essentially kits like soap,shampoo,conditionar all expired. That not something I'm expected staying in Pullman KL

Kids had FUN!!

Customer review rating 4.5/5

Mia Families - 06/04/2021 Confirmed reviews ALL

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up. Thank you & till we meet again.

Bad experience

Customer review rating 1.5/5

A.a Families - 06/04/2021 Confirmed reviews ALL

Dear hotel management, The room is quite okay for family. But this room is noisy with the lift movement. Me and my family member couldnt sleep all night due to this noise. I guess the lift is quite old and need a maintenance service. Another issue is this room is 2 bedroom apartment at least you should offer 4 pax breakfast per unit but we only received 3 pax per room. End up we need to pay extra one pax for breakfast. This is so frustated.

Checked in took 80 minutes

Customer review rating 2.5/5

Mohd S. S. Families - 06/04/2021 Confirmed reviews ALL

Checked in took 80 minutes.

Good Stay

Customer review rating 5.0/5

N. B. Families - 06/04/2021 Confirmed reviews ALL

Good staff & pleased stay. But, have to que more than 1 hour for check in.

Well located

Customer review rating 4.0/5

Norhamimah A. H. Couples - 06/04/2021 Confirmed reviews ALL

Good service by House keeping & Conceige

Kids had Fun!

TripAdvisor rating 5.0/5

noorsyamilia 06/04/2021 TripAdvisor review

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in kuala lumpur