Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Eventhough, I was not able to go out due to the corona virus lockdown but all the facilities, food, etc., was excellent.

Good dealing

Im happy.. and tq so much.. pullman is good place to stay.

Will be back

The room is comfortable and clean. The receptionist is helpful and friendly. However, the air cond in the room at night is not soo cold even i have lowered the temperature.

Confortable Hotel. Staff were professional and went the extra mile. Restaurants were excellent. Room and all facilities were first class.

Everything is generally ok except for the broken air conditioning which gave me a terrible sleep. Slight dissapointment as compared to my previous pullman experience.

bedsheet and towel were dirty

Love it so much.

Always feel like home, thank you.

room are good. but the aircond was very bad. we need to call the maintenance few times to get fixed. staying in a smoking room worsen our day.

Great hospitality from all the staff that I met. Variety of food choice at Sedap Restaurant. Love the cuisine at Enju Restaurant for lunch. Love when my room & bed had been clean every day :-)

Great location, fast, great and prompt services from the hotel staff.

When our team was coming back to KL (we last visited in May 2017) I insisted that we come back to the Pullman based on the experience last time. This time round the well oiled system was not the same. At arrival I was made to wait because house keeping had not prepared my assigned room. After a long hour flight you are jittery about any small delays and that set the tone for the visit. Every from last time seemed the same apart from house keeping. The laundry schedules are no longer kept and I had to keep calling to have it delivered and picked. I also experienced horrible Wi-Fi in my room, called reception a number of times and they eventually connected me to the ISP. Nothing was done so I spent my free time in an opposite room where the reception was good. This is why I felt let done because I had urged the group to come back to the Pullman. They were intent on trying a new place although the experience in 2017 was perfect.

I stayed at Pullman for close to 2 weeks, and my stay was extremely good... the rooms are of good size, very fast elevators and great staff in the hotel. However my greatest astonishment was on the house keeping bit. There is a Staff by the names Bilna Rose... She was there always on time to come and make the room, she is very professional in the way she does her things, everything precise in the way the work was done. this kind of Housekeeping was the very first i have ever experienced. all personal belongings intact even when i didn't secure them, found them in perfect condition. She is the most professional person i have seen in this section of the entire Hotel. Its the most outstanding part of the entire trip.