Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 4,100 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,100 reviews

TripAdvisor Rating  4.1/5  632 reviews

Certificate of excellence 2024

Outstanding service, location and facilities

TripAdvisor rating 5.0/5

David L TripAdvisor review

I stayed for the week leading up to the 2025 ASEAN Summit and I couldn't have been happier at the hotel - the staff were courteous and helpful, the facilities were clean and well maintained. It was just a short walk to shopping and restaurants. I am hoping to come back in October 2026 and I will definitely be staying at the Pullman Hotel. thank you to all of the staff and management that made my stay so pleasant! David

Dear F6014WPdavidl, Thank you for your wonderful review and for choosing to stay with us during the week leading up to the 2025 ASEAN Summit. We're delighted to hear that you enjoyed our service, facilities, and convenient location. It’s especially rewarding to know that our team’s hospitality made your stay pleasant. We truly appreciate your intention to return in October 2026 it would be our pleasure to welcome you back. Thank you once again for your kind words and support. We look forward to hosting you again soon! Kind regards, Devi.C Guest Experience

I love it!

TripAdvisor rating 5.0/5

Happiness65664123875 TripAdvisor review

Had a great stay here! The staffs are friendly and the services are top-notch. The room is squeaky clean and the amenities are excellent!

Dear Happiness65664123875, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Fook O. N. Solo - Confirmed reviews ALL

Excellent staff service. This hotel is well located and a few minutes walk to shopping mall and MRT station

Dear N. Fook O., Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that our excellent team, especially Mr. Ganga from Security, made a positive impression during your stay. Your kind words will certainly be shared with him and the rest of our team. It’s great to hear that you enjoyed our convenient location, the cleanliness of your room with twice-daily housekeeping, and our in-room recycling and sustainability initiatives. We are especially pleased that you felt safe and well-looked-after during your time with us. We truly appreciate your support and look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Muhammad U. R. Families - Confirmed reviews ALL

Everything was good and comfortable. Just a few suggestions that housekeeping service of toilet should be improved and a mini bar should be added to room with 2 complimentary water bottles provided daily.

Dear Muhammad U. Rash, Thank you for staying with us and for taking the time to share your feedback. We are pleased to hear that you had a good and comfortable stay overall. We appreciate your suggestions regarding the housekeeping service in the bathroom. Your comment has been shared with our team for further improvement. Regarding the mention of a cockroach in the toilet, we would like to note that no such report was recorded during your stay. However, we take all hygiene-related feedback seriously, and our team has carried out a thorough inspection to ensure our facilities remain well-maintained. As for drinking water, please be informed that residence guests may request bottled water should they prefer it over the filtered water available in the residences. Our team is always happy to assist with such requests. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more pleasant experience at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Customer review rating 2.0/5

Jason L. Couples - Confirmed reviews ALL

Location of hotel was convenient but some amenities in the bathroom was not maintained. E.g. hook in bathroom was not secured, hanging a towel would caused it to dropped. Switch to bathroom not working. Lights can’t be turned off.

Dear Jason L., Thank you for sharing your feedback with us. While we are pleased to hear that you found our location convenient, we are truly concerned about the maintenance issues you encountered in your room. We have no records of these faults being reported during your stay. Had we been made aware, we would have arranged immediate assistance or offered an alternative room to ensure your comfort. Nevertheless, we sincerely apologise for the inconvenience caused and have already shared your comments with our Engineering team for prompt inspection and rectification. We appreciate you bringing this to our attention and hope to have another opportunity to deliver a much improved and seamless stay in future. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,917 reviews 9.6/10 Location
  • 3,412 reviews 7.2/10 Room
  • 3,397 reviews 7.8/10 Service
  • 120 reviews 4.8/10 WiFi
  • 1,392 reviews 7.6/10 Breakfast
  • 1,353 reviews 6.9/10 Cleanliness
  • 1,014 reviews 6.3/10 Amenities

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