Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,964 reviews

Best price
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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,964 reviews

TripAdvisor Rating  4.1/5  655 reviews

Certificate of excellence 2024

highly recommended

TripAdvisor rating 5.0/5

Getaway65284871241 TripAdvisor review

I am very satisfied eating at this restaurant. The food arrived quickly, tasted delicious and the price was reasonable. The staff is very friendly and always cares about the customers. The food is delicious, consistent and fresh. The portions are large and worth the price. The atmosphere of the shop is clean and comfortable. Special thanks to chef wong, chef daim, chef tasnim & chief shahruddin for the excellent service. Highly recommended!

Dear Getaway65284871241, Thank you for your wonderful feedback and recommendation! We’re thrilled to hear that you enjoyed the food, service, and atmosphere at our restaurant. Your kind words for Chef Wong, Chef Daim, Chef Tasnim, and Chef Shahruddin will be shared with the team and they will be delighted to know their efforts made your dining experience memorable. We look forward to welcoming you back for another delicious and enjoyable meal soon! Kind regards, Devi.C Guest Experience

Awesome!

TripAdvisor rating 5.0/5

Culture11129298233 TripAdvisor review

Fantastic location! I would like to commend Concierge Sharif & his team for their professionalism in handling our request during our stay. Sharif is very helpful, friendly & makes our stay a pleasant one. Will be back again. Thank you!

Dear Culture11129298233, Thank you for your wonderful feedback! We’re delighted to hear that Sharif from Concierge and his team provided you with friendly and professional service, making your stay pleasant and enjoyable. Your kind words will be shared with Sharif and the team as they will be thrilled to know their efforts were appreciated. We look forward to welcoming you back again soon for another memorable stay! Kind regards, Devi.C Guest Experience

The experience is marvellous and welcoming indeed

TripAdvisor rating 5.0/5

Getaway15768073499 TripAdvisor review

Mr- Kana the hotel manager was kind and served us well with kindness - his public relationship I could say excellent and the thought that counts . He could be an asset for the company and bring him to the next level. He have helped me with a dinner reservation even if it’s fully booked on the 18/12/25- he manage to pull it confidently for my family to confirm the booking - and we had our dinner 👌🏼 Mr. Kana is not only for the above but his professionalism towards concern is excellent. From guest - Raymond Er Reng Room number : 1719

Dear Getaway15768073499, Thank you for sharing such a wonderful and detailed review! We are delighted to hear that Mr. Kana provided you and your family with exceptional service and went above and beyond to assist with your dinner reservation. Your recognition of his professionalism, kindness, and dedication means a lot to us, and we will be sure to pass on your kind words to him. It’s always our goal to create memorable experiences for our guests, and we’re thrilled that your stay was so enjoyable. We look forward to welcoming you and your family back for another remarkable experience in the future! Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Catherine E. C. Families - Confirmed reviews ALL

The apartment was huge, perfect for 4 of us. Staff were friendly & helpful. Would stay again.

Dear Catherine E. C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spaciousness of your apartment, the cleanliness, and our breakfast offerings. Your kind words about our staff are greatly appreciated. We look forward to welcoming you back in the future. Kind regards, Devi.C Guest Experience

Customer review rating 2.0/5

Haruyo H. Couples - Confirmed reviews ALL

On Dec.9, 2025, we went to play golf at early morning (6:30am). We turned on the "make up room" sign (green light) on leaving our room. But after we came back around 3:00pm, the sign was still turning on and our room wasn't cleaned up. We phone to the housekeeping but didn't come for 25 minutes. So, I went down to the check in/out counter, told the receptionist, but his first response was "Didn't you put on the red sign (do not disturb)?" I said "No, I put on the make up room sign" but he asked me 3 times about the red light, and no apologies. I can read "make up room or do not disturb" I can see green or red. I know some kind of conference was held at the hotel, so the hotel staff might be busy and don't care about the little mistake (failing to clean up our room), but what made me disgusted was the receptionist asking me 3 times the same question. It was like he is saying and believing, I should had made a mistake. He finally called the housekeeper, but none of apology, and the housekeeper quickly just changed all supplies, but no cleaning (bath tub, etc.).

Dear Haruyo H., Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment and frustration you encountered during your stay. Please accept our heartfelt apologies for the failure to service your room despite the “Make Up Room” indicator being displayed. This is clearly not the level of service we aim to provide. We are also very sorry for the delay in response after you contacted housekeeping. More importantly, we deeply regret the manner in which the situation was handled at the front desk. The repeated questioning regarding the “Do Not Disturb” sign and the lack of an immediate apology were inappropriate and understandably made you feel blamed rather than assisted. This does not reflect our service values, and we truly apologize for the unpleasant impression it left. We are equally sorry that the follow-up housekeeping service was incomplete and limited only to replenishment of supplies. Your feedback has been shared with both our Front Office and Housekeeping teams for immediate review and corrective action, including service attitude and communication training. We appreciate your understanding regarding the busy period, but please be assured that every guest’s comfort and concerns are important to us, regardless of circumstances. Thank you for bringing this matter to our attention, and we genuinely hope to have the opportunity to restore your confidence in us with a much better experience in the future. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,844 reviews 9.6/10 Location
  • 3,327 reviews 7.2/10 Room
  • 3,351 reviews 7.8/10 Service
  • 118 reviews 5.2/10 WiFi
  • 1,350 reviews 7.7/10 Breakfast
  • 1,302 reviews 6.8/10 Cleanliness
  • 976 reviews 6.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.