Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,914 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,914 reviews

TripAdvisor Rating  4.2/5  672 reviews

Customer review rating 5.0/5

Seng M. W. Families - Confirmed reviews ALL

Very good as a Plato member. Treated vey well by all the employees in Pullman. Extra compliments to sedap restaurant and the club lounge employees

Dear W. Seng M., Thank you very much for taking the time to share your positive feedback following your recent stay with us. We are delighted to hear that you enjoyed our prime location and that you felt well recognised as a Platinum member. It is truly encouraging to know that our team made you feel welcomed and well taken care of. Your kind compliments for the team at Sedap Restaurant and our Club Lounge colleagues are sincerely appreciated. We are especially pleased to note your recognition of Chef Fong, W., Mustafa, Teresa Teoh, as well as our dedicated junior team members. Your acknowledgement of their professionalism and training will certainly motivate them further. We would also like to clarify that your Twin Deluxe room was upgraded to a Premium Deluxe Twin as part of our Platinum member benefits. We appreciate your understanding, especially given the late hour and the Club Lounge closure at the time. We look forward t welcome you back soon. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Meliana T. T. Families - Confirmed reviews ALL

Two thumbs up for Teresa! We really appreciate her service and hospitality.

Dear Meliana T. T., Thank you for your kind words regarding our hospitality and service. We are delighted to hear that Teresa made a positive impact during your stay. Your appreciation will be shared with her, as it motivates our team to continue delivering exceptional experiences. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Wee Y. Y. Couples - Confirmed reviews ALL

Well curated check in and check out process. Lovely rooms, great amenities. Excellent customer service.

Dear Y. Wee Y., Thank you for sharing your positive feedback with us. We’re delighted to hear that you enjoyed your staycation, particularly the smooth check-in and check-out experience, our well-appointed rooms, amenities, and the excellent service provided by our team. Your kind words truly motivate us to continue delivering high standards of hospitality. We also appreciate your constructive comments regarding the breakfast selection. Your suggestion for greater protein variety, fewer pastries, and improved balance in flavors has been noted. We will certainly share this with our culinary team, including your recommendation on food tasting prior to service, as guest feedback like yours is invaluable in helping us refine our offerings. We hope to have the pleasure of welcoming you back again for an even more enjoyable stay. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Minjia B. Families - Confirmed reviews ALL

The first night was horrible, the aircon keep blowing out strong smoke smell air and triggered my rhinitis despite there’s a Non Smoking Room sign in the room. Complained to the counter the next day and paid to upgrade room which finally got a good sleep. Jacob at the reception desk was very efficient and good service, he instantly arranged the new room for me!

Dear B. Minjia, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered on your first night due to the strong smoke smell in the room. Please accept our deepest apologies, especially as this occurred despite the room being designated as non-smoking and caused you discomfort. This is certainly not the standard we strive to uphold, and we have shared your comments with our housekeeping and engineering teams to ensure stricter checks and preventive measures are in place. We are glad to know that your stay improved on the second day and that you were able to rest comfortably after the room upgrade. It is also truly encouraging to hear your kind words about Jacob at our reception desk. We will be sure to pass along your compliments to him, as he will be delighted to know his efficiency and prompt assistance made a positive difference during your stay. Thank you once again for bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a consistently comfortable and pleasant experience from the very beginning. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Prakash A. A. Business - Confirmed reviews ALL

From the front desk to housekeeping and last waitress at pullman very humble and helpfull

Dear Prakash A., Thank you for sharing your kind feedback with us. We’re truly pleased to hear that your experience was a positive one and that our team from the front desk to housekeeping and our waitress at Pullmanwere humble, friendly, and helpful throughout your stay. Your special mention of Ashraf at the front desk and Tommy at Blu Café is greatly appreciated, and we will be sure to pass along your compliments to them and the entire team as encouragement for their excellent service. We look forward to welcoming you back again for another enjoyable stay with us. Kind tregards, Devi.C Guest Exertience

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Other web-users rate our hotel

  • 2,804 reviews 9.6/10 Location
  • 3,245 reviews 7.2/10 Room
  • 3,348 reviews 7.8/10 Service
  • 117 reviews 5.1/10 WiFi
  • 1,310 reviews 7.8/10 Breakfast
  • 1,290 reviews 6.7/10 Cleanliness
  • 966 reviews 6.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.