Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,727 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  5,727 reviews

TripAdvisor Rating  4.0/5  496 reviews

Certificate of excellence 2024

Exceeded expectations!

TripAdvisor rating 5.0/5

94jonik TripAdvisor review

This was the third time I stayed at the Pullman and I have to say that this last stay was my favorite. First of all the rooms have been refurbished and are very nice. They have a very clean and sleek look to them now, and a great color scheme also. Secondly, I did purchase access to the CLUB LOUNGE and I was extremely impressed with the decor. It is a large space with many areas depending on your needs. The food and drink options throughout the day were very impressive also. The happy hour from 5:30 to 7:30 was very enjoyable especially due to the staff (Greenda & Sumee and another gentleman who I did not get his name). They were very accommodating and took very good care of me bringing me drinks and food items. I also wanted to mention the people at the CLUB LOUNG check-in desk, Alvin, Nadia, and Hana. They were all very professional in checking me in and also with my check out. They were friendly and super helpful with my needs. The pool area is lovely, When you are there it is hard to believe you are in the middle of the city with busy streets around you. It is a very relaxing area. The young man who takes care of the pool snack bar area was very friendly and attentive. The breakfast buffet was amazing! So many items to choose from! And the egg chef made me a perfect omlette! The next time I need another "Staycation" I will most definitely choose the Pullman!

Enjoyed the stay, certainly might stay there again.

TripAdvisor rating 4.0/5

ArifLUK TripAdvisor review

Stayed at the apartment building and was given access to the executive lounge on the 4th floor. Checked in at the lounge and was assisted by Ms. Hana. The process was pleasant and efficient. The lounge had a young trainee from Bali, a Ms. June. She was delightful and a breath of fresh air. Overall the apartment certainly shows it age, however it is still adequate and functional. Same pool for apartment and hotel guest. Breakfast was as expected, except for the fly on the Kimchee. The lounge was warm and cozy, but the selection of food at the lounge was rather limited, and can certainly be improved. Especially compared to other executive lounges of comparable price range in KL. The location is strategic should you wish to go to Bukit Bintang & Pavilion mall. I would certainly stay here again should I endeavor to navigate the busy streets of downtown KL.

Good Hotel

Customer review rating 4.5/5

Elie 3. Couples - Confirmed reviews ALL

The stay is very good, the hotel room is very large , clean and good quality.

Dear Elie 38, Thank you for the fantastic review. It's outstanding your time at Pullman KLCC Hotel & Residences was so amazing. We love sharing our heartwarming service with each person who walks through our door. It's team members like Mr Sharif who ensure our guests are getting the best level of service. We can't wait until your next visit so we can once again share our service from the heart service with you. Kind regards, Devi.C Guest Experience

Oke

Customer review rating 4.0/5

A. Families - Confirmed reviews ALL

Thankyou for the experience & fruits compliment. Really appreciate it Note: a little bit queue when checking out even Im an Accor member, the Accor desk receptionist are empty when Im check in and full when Im check out *full of guests who’re not an Accor member but still checking out in Accor receptionist 😅

Dear A., The issues you raise are important to us. Please accept our apologies for any delays during check-in and check-out. We have brought your feedback regarding the priority desk to our Front Office Manager for further action. We appreciate your patience, and we'll look into your comments further. If you find yourself back in the area, we'd appreciate the chance to provide you with a more enjoyable visit at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

AIRCOND NOT FUNTION

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

AIRCOND NOT FUNCTIONING WELL. ROOM 1901 STILL NOT COLD ENOUGH DESPITE TEMP ALREADY THE LOWEST AS IT CAN.

Dear Valued Guest, Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, and we have shared your concerns with our maintenance team. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 3,504 reviews 9.6/10 Location
  • 4,302 reviews 7/10 Room
  • 4,129 reviews 7.8/10 Service
  • 128 reviews 3.7/10 WiFi
  • 1,951 reviews 7.7/10 Breakfast
  • 1,708 reviews 6.8/10 Cleanliness
  • 1,164 reviews 6.2/10 Amenities

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