Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,020 reviews

Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 1
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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,020 reviews

TripAdvisor Rating  4.0/5  540 reviews

Certificate of excellence 2024

Disappointed.....hope it gets better

TripAdvisor rating 3.0/5

noorisam TripAdvisor review

Just arrived 9 Dec 2024. Check in was a long process with only a staff @ counter. Visited Sedap restaurant but left disappointed. Although, there were restaurant staff but no staff attended to us , I had to wave to a chef to get his attention! Sad.... Will be staying here till the weekend....hopefully the stay will get better...

Excellent Hotel with the extremely helpful staff

TripAdvisor rating 4.0/5

HarpreetKaurS8 Families - TripAdvisor review

Excellent hotel with amazing staff! Breakfast was always a pleasure because of Jimmy Kaur and Sajid - they're super attentive and very good with kids! The location is perfect and centrally placed. Would highly recommend to stay and we look forward to our next visit ❤️

Dear HarpreetKaur58, We appreciate the outstanding review! We're so glad that you chose to stay at Pullman KLCC. Hotel & Residences It's wonderful to know that Ms Jimmy and Mr Sajid had such a positive impact on the quality of your experience. Our team is dedicated to providing our guests with courteous and attentive service, so we're delighted to know that they went above and beyond in this regard. We're also thrilled you appreciated our prime location! We can't wait to see you again soon so we can share another heartfelt experience with you soon at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Lovely Hotel well placed

Customer review rating 5.0/5

David S. Solo - Confirmed reviews ALL

Having stayed at the hotel 3 times now, I stay at the club lounge and this hotel has never failed me, the staff at the club Teresa,su,g,jacks and the rest of the guys are truly brilliant and are a true asset to the hotel. We'll done 🤩

Dear David S., Thank you for the fantastic review. It's outstanding your time at Pullman KLCC Hotel & Residences was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like Ms Teressa, Ms Su, Ms Greenda and Ms Jacqueline who ensure our guests are getting the best level of service. That's what we like to see! It's wonderful that you enjoyed the attentive service of the Club Lounge team! We truly value your loyalty and look forward to welcoming you back soon! Kind regards, Devi.C Guest Experience

Acceptable.

Customer review rating 4.0/5

Louis L. Solo - Confirmed reviews ALL

In general is good . Yet I have a complaint about when I was check out on the 02/12 in the 4/Fl. Lounge and I asked for the receipt , the guy told me that he would sent to my email address. Unfortunately , I still not received it up to the present . Your respond is required.

Dear Louis L., Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regard to the invoice as it will help us to continually improve our guests experience. Your invoice has been emailed to you. Please accept our apology for the delay. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future. Kind regards, Devi.C Guest Experience

I killed a roach

Customer review rating 1.5/5

L. C. Y. Families - Confirmed reviews ALL

i killed a roach in my room

Dear L. C. Y., Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, and we will ensure this is all dully noted to our housekeeping team. We will ensure that pest control measures are carried out. Please accept our sincerest apology for your room experience during your previous stay with us. This is certainly not Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. Kind regards, Devi.C Gest Experience

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Other web-users rate our hotel

  • 3,228 reviews 9.6/10 Location
  • 3,871 reviews 7.1/10 Room
  • 3,700 reviews 7.8/10 Service
  • 128 reviews 4.5/10 WiFi
  • 1,751 reviews 7.7/10 Breakfast
  • 1,535 reviews 7/10 Cleanliness
  • 1,101 reviews 6.2/10 Amenities
  • 131 reviews 8.5/10 Bar

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