Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Name: Pullman KLCC Hotel and Residences | Kuala Lumpur - ALL
Address: 4 Jalan Conlay, KUALA LUMPUR, 50450, MY
Telephone: +60321708888
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 3,876 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

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Pullman Kuala Lumpur City Centre - Hotel & Residences

Hotels combining lifestyle and design, for business and leisure

Pullman Kuala Lumpur City Centre Hotel & Residences houses 450 contemporary rooms and suites featuring modern amenities and 157 residences designed for comfort and convenience. To whet your appetite, five restaurants and bars promise tempting cuisines, catering to every taste. The 10th floor rooftop oasis showcases relaxing garden spaces, a swimming pool, a Fitness Lounge, Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa.

Set in the heart of vibrant capital KL city centre, Pullman KLCC offers guests the best of the city's attractions, entertainment and business hub. Public transport is also easily accessible, with buses and trains right at your doorstep. Pullman KLCC is near where globetrotters want to be: a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city's shopping, dining and business centre.

Located on Jalan Conlay in the city's thriving Central Business District, Pullman KLCC provides an elite address to explore the city centre. Opposite Pavilion shopping mall, within walking distance to the Petronas Twin Tower and KL Convention Centre.

Hotel extras

Impeccable friendly guest service
Specialty restaurants for the adventurous traveler
Stunning landscaped terrace
Located in the Golden Triangle near shopping and entertainment
Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

Room

DELUXE ROOM, 1 KING SIZE BED

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Room

DELUXE ROOM, 2 SINGLE SIZE BEDS

3 pers. max
35 m² / 376 sq ft

Bedding 2 x Single bed(s)
Views: Panorama view

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Room

PREMIUM ROOM, 1 KING SIZE BED

2 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)

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Room

PREMIUM ROOM, 2 SINGLE SIZE BEDS

2 pers. max
35 m² / 376 sq ft

Bedding 2 x Single bed(s)

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Room

PRESTIGE ROOM, 1 KING SIZE BED

3 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s)

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Room

CLUB ROOM, CLUB LOUNGE ACCESS, 1 KING SIZE BED

2 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Room

CLUB ROOM, CLUB LOUNGE ACCESS, 2 SINGLE SIZE BEDS

2 pers. max
35 m² / 376 sq ft

Bedding 2 x Single bed(s)
Views: Panorama view

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Room

CLUB SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

2 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Corner Room

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Suite

REGENCY SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

3 pers. max
71 m² / 764 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view
Most of the accommodation: Corner Room

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Suite

EXECUTIVE SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

3 pers. max
107 m² / 1151 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view
Most of the accommodation: Corner Room

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Suite

GOVERNOR SUITE, CLUB LOUNGE ACCESS, 1 KING SIZE BED

3 pers. max
107 m² / 1151 sq ft

Views: Panorama view

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Penthouse

PENTHOUSE, CLUB LOUNGE ACCESS,1 KING SIZE BED

2 pers. max
113 m² / 1216 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Apartment

1 BEDROOM DELUXE APARTMENT, 1 KING SIZE BED

3 pers. max
59 m² / 635 sq ft

Bedding 1 x King size bed(s)

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Apartment

1 BEDROOM PREMIUM APARTMENT, 1 KING SIZE BED

3 pers. max
59 m² / 635 sq ft

Bedding 1 x King size bed(s)

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Apartment

1 BEDROOM FAMILY APARTMENT, 1 KING SIZE BED & 1 BUNK BED

4 pers. max
59 m² / 635 sq ft

Bedding 1 x King size bed(s) and 1 x Bunk bed(s)

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Apartment

2 BEDROOM APARTMENT, 1 KING SIZE BED, 2 SINGLE SIZE BEDS

4 pers. max
97 m² / 1044 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)

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Apartment

3 BEDROOM APARTMENT, 2 KING SIZE BEDS, 2 SINGLE BEDS

6 pers. max
201 m² / 2163 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)

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Apartment

2 BEDROOM FAMILY APARTMENT, 1 KING SIZE BED, 2 SINGLE SIZE BEDS, 1 TRIPLE BUNK BED

6 pers. max
129 m² / 1388 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s) and 1 x Bunk bed(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

+60 3-2170 8888

+60 3-2170 8808

RAJA CHULAN STATION

Railway station

Access: 500 m / 0.31 mi 5 min walk / 5 min drive

Shuttle

Shuttle scheduled

PETRONAS TWIN TOWER

Tourist attraction

Access: 1 km / 0.62 mi 7 min walk / 4 min drive

Shuttle

Shuttle scheduled

AQUARIA KLCC

Aquarium

Access: 1 km / 0.62 mi 7 min walk / 4 min drive

Shuttle

Shuttle scheduled

BERJAYATIMESSQUARE

Amusement park

Access: 2 km / 1.24 mi 17 min walk / 10 min drive

Shuttle

Shuttle scheduled

MERDEKA SQUARE

Historic monument

Access: 2.5 km / 1.55 mi 25 min walk / 10 min drive

CHINA TOWN

Tourist attraction

Access: 3 km / 1.86 mi 25 min walk / 15 min drive

Shuttle

Shuttle scheduled

CENTRAL MARKET

Art and Culture

Access: 3 km / 1.86 mi 25 min walk / 10 min drive

Shuttle

Shuttle scheduled

KL BIRD PARK

Tourist attraction

Access: 7 km / 4.35 mi 1 hrs walk / 15 min drive

BATU CAVES

Tourist attraction

Access: 25 km / 15.53 mi 1 hrs 39 min walk / 30 min drive

BUKIT BINTANG

Shopping district

Access: 500 m / 0.31 mi 5 min walk / 1 min drive

PAVILLION

Shopping centre/mall

Access: 500 m / 0.31 mi 5 min walk / 1 min drive

SURIA KLCC

Shopping centre/mall

Access: 1 km / 0.62 mi 7 min walk / 4 min drive

Shuttle

Shuttle scheduled

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

SEDAP RESTAURANT

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

RED CHINESE CUISINE

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

ENJU

Enju is closed until further notice.

LIVING SPACE

Closed until further notice.

BLU BAR & CIGARS

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

The ultimate in pleasure: lounging by the outdoor pool with a cold beer, house cocktail, specialty smoothie, freshly squeezed juice or refreshing yogurt drink. Opens daily, from 11am to 9pm.

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 577 m² / 6210.77 sq ft
Maximum seats capacity: 1000
Maximum capacity for banquets: 480

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 3,876 reviews

Arun J. S. Solo - 7/7/2026 Confirmed reviews ALL

As an Accor Platinum member, I expected a seamless stay, but my experience at the Pullman Kuala Lumpur City Centre was highly inconsistent. While the hotel boasts an excellent location and a fantastic Executive Lounge, the front-line service and room maintenance require urgent attention. I arrived at the hotel around 23:00 after a exhausting 9-hour flight. I used the dedicated Platinum/Diamond priority line, but the staff member on duty failed to acknowledge my member status, did not offer a room upgrade (despite prior email confirmations with reservations), and provided zero information about the hotel amenities, breakfast, or pool. As a matter of courtesy, I usually only take a seat when invited to do so. Imagine my surprise when the agent never once offered or invited me to sit, leaving me to complete the entire check-in process standing. While this may seem like a small detail, it reflected the overall lack of warmth, attentiveness, and recognition that I would expect, particularly at the dedicated Platinum/Diamond check-in counter. Upon reaching my room, I found I had been assigned an un-upgraded, dated room with a tired bathroom and no city view. I had to go back down to reception to sort this out. Fortunately, I met another agent named Kia, who was very understanding, acknowledged that I should have been upgraded, and moved me. However, benefit explanations such as Executive Lounge Access, Breakfast timings, Check-Out process etc. were still only provided after I explicitly asked. By the time I reached the second room, it was nearly 01:00. Inspite of asking for a city view, looking at an active construction site was a massive letdown. Despite having a complimentary minibar benefit, it contained no snacks. The next day, the minibar was not restocked. When I called housekeeping, a staff member had to come up and take photos of the empty fridge to verify it before restocking, which felt like an unnecessary and untrustworthy process for a loyal member. The Positives: The Executive Lounge was excellent. The staff there were incredibly nice, attentive, and professional. Additionally, the new room itself was clean with an exceptionally comfortable bed. Areas for Improvement: The bathrooms are a major weak point. Even in the upgraded room, the bathroom felt old, tired, and showed signs of mould. It is desperately in need of a revamp. Overall, the hotel has immense potential due to its hardware and prime location, but the front-desk service and housekeeping coordination need massive improvements to meet the standards expected by elite Accor members.

Afra A. Families - 7/7/2026 Confirmed reviews ALL

I’ve always believed that Pullman offers one of the highest standards of service among Accor hotels. After staying at several Pullman properties across Southeast Asia, that impression has only become stronger. What consistently stands out is the attention to detail. The food is excellent, the service is warm and professional, the staff genuinely make you feel welcome, and the cleanliness is impeccable. Every stay has exceeded my expectations and raised the bar for what I consider exceptional hospitality. Because of these experiences, it’s become surprisingly difficult for me to choose another hotel whenever I visit Kuala Lumpur. Pullman has set such a high standard that it’s hard to find another property that compares. Thank you for making every stay so memorable. It was truly an unforgettable experience, and I can’t wait to return.

Dear Afra A., Thank you for your heartfelt review and for your continued trust in Pullman. We are truly honoured to know that your experiences with Pullman properties across Southeast Asia have left such a positive and lasting impression. Your kind words about our attention to detail, warm hospitality, excellent dining experiences, and high standards of cleanliness mean a great deal to us. It is especially rewarding to hear that Pullman KLCC has become your preferred choice whenever you visit Kuala Lumpur. Knowing that we have set a benchmark for your stays is one of the greatest compliments we could receive. Your appreciation will be shared with our entire team, as it serves as wonderful motivation to continue delivering memorable experiences for every guest. Thank you once again for your generous support. We look forward to welcoming you back for another exceptional stay and creating many more unforgettable memories with you. Kind regards, Devi.C Guest Experience

Joseph W. W. K. Friends - 7/7/2026 Confirmed reviews ALL

Wei W. M. Families - 7/7/2026 Confirmed reviews ALL

Dear M. Wei W., Thank you for your kind review. We are delighted to hear that you found our hotel to be a great choice for families and that you enjoyed the well-furnished room. Your positive feedback is truly appreciated, and we are pleased that we could provide a comfortable stay for you and your family. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Devi.C Guest Experience

Jalius R. Business - 7/6/2026 Confirmed reviews ALL

Dear Jalius R., Thank you for sharing your feedback. We are pleased to hear that you found our location as expected and that our staff made a positive impression during your stay. Your kind comments are greatly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi.C Guest Experience

Web-users rating

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Frequently asked questions

Where is the hotel located and how can I get there?

Pullman Kuala Lumpur City Centre - Hotel & Residences is located at 4 Jalan Conlay, 50450 Kuala Lumpur, Malaysia, in the heart of the vibrant Bukit Bintang shopping and business district. We are just a 5-minute walk from the Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. For your convenience, we offer on-site secure parking and scheduled shuttle services to nearby attractions.

What types of rooms are available?

Pullman Kuala Lumpur City Centre - Hotel & Residences offers a variety of accommodations including:

Deluxe Room, 1 King Size Bed or 2 Single Size Beds
Premium Room, 1 King Size Bed or 2 Single Size Beds
Prestige Room, 1 King Size Bed
Club Room and Club Suite with Club Lounge access
Regency, Executive, and Governor Suites
1, 2, or 3 Bedroom Apartments, including Family Apartments with bunk beds

What services and amenities are available?

At Pullman Kuala Lumpur City Centre - Hotel & Residences, we provide a wide range of amenities to enhance your stay:

Free Wi-Fi and high-speed internet
Secure on-site parking for an additional fee
Buffet breakfast at Sedap Restaurant
Air conditioning and LED TVs in all rooms
Wheelchair accessible facilities
Outdoor swimming pool and Vibes Spa
Fitness Lounge (FIT)
Blu Bar & Cigars and Terrace Pool bar
13 meeting rooms and wedding venues

What dining options are available?

Pullman Kuala Lumpur City Centre - Hotel & Residences offers diverse dining experiences:

Sedap Restaurant: International buffet and a la carte Malaysian favorites, open for breakfast, lunch, and dinner.
Red Chinese Cuisine: Modern Chinese specialties and dim sum brunch on weekends.
Blu Bar & Cigars: Asian tapas and extensive beverages in a cosmopolitan lounge.
Terrace Pool: Poolside snacks and drinks, open daily from 11am to 9pm.

Room service and children's menus are also available.

What are the check-in and check-out times?

At Pullman Kuala Lumpur City Centre - Hotel & Residences, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Pullman Kuala Lumpur City Centre - Hotel & Residences regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

Does the hotel have a rooftop with a view and is it open to the public?

What amenities are available for business travelers?

For business travelers, Pullman Kuala Lumpur City Centre - Hotel & Residences provides 13 meeting rooms and high-speed Wi-Fi throughout the property. Each room is equipped with a business desk, and our Club Lounge offers a professional environment with complimentary breakfast and benefits. Additional business facilities include a safe large enough for a laptop and adjustable desk lamps in select rooms.

Free: become a member

When making a booking at this hotel: