Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 3,899 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,899 reviews

Customer review rating 4.5/5

Tracy L. S. Couples - Confirmed reviews ALL

Excellent stay in Governors suite with superb views. Hotel is located in a great spot for us and all staff at hotel were superb. Fantastic executive lounge with very good breakfast and canapés. According to status recognised by staff and we felt appreciated

Dear Tracy L. S., Thank you for sharing such a wonderful review of your stay in our Governor Suite. We are delighted to hear that you enjoyed the superb views and our prime location, and that our team contributed positively to your overall experience. Your kind recognition of our team is truly appreciated, as we strive to make every guest feel welcomed and valued. It is also a pleasure to know that you enjoyed the Executive Club Lounge, including the breakfast and canapés, and that the service met your expectations. We are especially pleased that you felt recognised and appreciated as a valued guest, as this is exactly the experience we aim to provide. Thank you once again for your generous feedback. We look forward to welcoming you back for another exceptional stay in the future. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Laura B. Families - Confirmed reviews ALL

We loved staying at the Pullman KL. Our suite was fabulous with great views of the city and the buffet breakfast had every you could want! My daughter enjoyed the pool and even made some new friends. Special shout out to Theresa in the club lounge. She was super accommodating and helpful with overall knowledge of KL. Thanks so much for making our first KL trip a memorable one and we look forward to visiting again.

Dear Laura B., Thank you for your wonderful feedback. We are delighted to know that you had a fabulous stay with us at Pullman KLCC and enjoyed the suite with its great city views, as well as our extensive buffet breakfast selection. It is also lovely to hear that your daughter had a great time at the pool and made new friends during your stay. Your special recognition of Theresa at the Executive Club Lounge is truly appreciated. We are pleased to know that her helpfulness and knowledge of Kuala Lumpur enhanced your overall experience, and we will be sure to share your kind words with her and the team. It is an honor to have been part of your first trip to Kuala Lumpur, and we are thrilled that we could help make it a memorable one. We look forward to welcoming you and your family back again in the future. Kind regards, Devi.C Guest experience

Customer review rating 4.0/5

Dipti T. M. Couples - Confirmed reviews ALL

Was a great and comfortable stay. Staff was too good, lounge area is great and breakfast was at par.

Dear Dupti T. M., Thank you for sharing your feedback with us. We are pleased to know that you had a great and comfortable stay with us, and that you enjoyed our convenient location opposite Pavilion Mall, as well as the service from our team, the Executive Lounge, and breakfast offerings. However, we sincerely appreciate your honest comments regarding late check-out and room upgrade expectations. We regret that we were unable to fully meet your expectations in these areas, and we understand how these touches can enhance the overall experience, especially in line with the Pullman brand standard you anticipated. Please be assured that your feedback has been shared with the relevant teams for review, as we continuously strive to improve both our service delivery and guest recognition experience. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back for an even more seamless and memorable stay in the future. Kind fregards, Devi.C Guest Experience

Customer review rating 2.0/5

Gerald B. Business - Confirmed reviews ALL

Mattress too hard and a lot of noise coming from outside Good services during breakfast.

Dear Gerald B., Thank you for sharing your feedback with us. We are sorry to hear that your stay was not as comfortable as expected, particularly due to the mattress firmness and external noise disturbances. Please accept our sincere apologies for any inconvenience this may have caused during your rest. Regarding your request for a king-size bed, we regret that we were unable to accommodate a change within the same room category due to availability. As the twin bed room type was booked through your travel agency, only an upgraded room category with a king bed was available at the time, which unfortunately carried an additional charge. We would also like to clarify that there was no record of a prior request or call regarding the mattress concern or noise disruption during your stay; otherwise, our team would have gladly assisted where possible. On a positive note, we are pleased to know you enjoyed the breakfast service, and we truly appreciate your kind comments in this regard. Kind regards, Devi.C Guest Experience

Customer review rating 2.0/5

Asish K. Families - Confirmed reviews ALL

No kids play area, when we asked for water for baby food we were told it will be additional 5RM which is unlikely for a restaurant of this brand. Location is good, but there was no view from our room.

Dear Asish K., Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations, particularly regarding your experience as a family traveling with a child. Please accept our sincere apologies for any inconvenience caused. With regard to the bottled water provided, kindly allow us to clarify that complimentary water is offered in-room based on our standard room amenity allocation. Any additional bottled water requested beyond this allocation is chargeable, and our team informed you of this after a total of 12 bottles had been delivered. However, we regret if this policy was not clearly communicated earlier, and we understand how this may have caused frustration. We also take note of your comments regarding the lack of kids’ facilities, room view, and the quality of Indian food served. Your feedback has been shared with the relevant departments for review and improvement. While we are glad you found our location convenient, we are truly sorry that other aspects of your stay fell short of your expectations. We appreciate your comments as they help us identify areas where we can enhance our family-friendly offerings and overall guest experience. We wish you safe and happier travels ahead. Kind regards, Devi.C Guest Experience

Other web-users rate our hotel

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  • 1,227 reviews 6.9/10 Cleanliness
  • 1,211 reviews 8.1/10 Breakfast
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