Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

The room I stayed was leaking at 5am and I couldn't sleep well because of the water drop sound. When i woke up at 9am, one of the shoe box was damage and the shoes inside were wet. The Duty Manager later help me to dry the shoes and upgraded my room. They also help me to move my stuff to the new room since I've to leave for work. When I returned later, the shoes were dried but the shoe box was damage beyond repair. Although I got upgraded, but I think Pullman should offer more to compensate the damages. Overall, I think the situations were manage properly by the duty manager, although I hope in the future Pullman will offer more to compensate the damages and the unpleasant sleep.

Nice room, good facilities and good, safe location

Nice city and convenient transportation

Very bad mattress cannot sleep well. The mattress deform.

Clean hotel Food not so great

Overall the whole stay experience was fantastic and it was a pleasant one for us

First class room and friendly, efficient staff. Close to all of the places we wanted to visit.

Pullman Kuala Lumpur City Centre has always been my favorite place to stay whenever I am in KL. The location is prime, service is good and the amenities have been satisfactory as well. I find that the Sedap BF is much improved after few suggestions that I had made after my previous stay. During this trip Mr. Gobi greeted me warmly with my name upon my arrival, it was very heartening however I was not very pleased with the Room 1905 that I was allotted. It didn't look that modern, the wardrobe had only 2-3 hangers and no Shoe Shine or Shoe Brush, I had to request them immediately upon unpacking my luggage. The Sweets were not wrapped and the plate was open for the duration of my stay. I see the housekeeping does not clean or wipe the glass shelves, one could see the dust. These are only my observations and please take it as a feedback to help improve in these areas. Rest all is fine as always.

Pullman still my first choice whenever me n families goes holidays..everyone(staff) really treat us as a big families.. your kindness n generosity will always be remembered..thanxx guys n gals InsyaAllah will c u again ya..

My son enjoyed the birthday cake and was surprised of its presence.... thanks to all staff... appreciated very much

I stayed there for 2 nights and everything was wonderful. Staffs are helpful and friendly. Hotel is located in the downtown, easily to go to KL landmark and not far from public transportation.

the pullman was a clean hotel in a good location. customer service was very good.

I was quite satisfied the stay overall. but after came back to home I received one email saying mini-bar consumption for 2 cans. and the email was saying if I didn't reply automatically charge to my credit card account without showing any invoice or detail at all. I replied the email and agreed pay one but I mentioned I only took one can not two. I did not receive any email from the hotel then after about 20 days later. suddenly 2 cans of full amount was charge to my credit card. after that I received an email from hotel without much detail. I replied this email again but no reply so far. Now I feel very scary if the hotel can charge me anything anytime without any consent, I believed Accor hotel is international well known hotel also the company trusted the hotel that's why used as meeting venue also booed rooms for employees to stay. I would like to have proper information also want to know when my credit card information will be inactive.

room is clean, service is good and all service staff are very friendly.

Good stay