Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 4,021 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,021 reviews

TripAdvisor Rating  4.1/5  644 reviews

Certificate of excellence 2024

Think twice about breakfast

TripAdvisor rating 2.0/5

Alice S TripAdvisor review

Experience at the Pullman KL was below average at best. Our room was not tidied effectively each day. We stayed twice over our time in KL with a break in Penang. Our inital stay included a room upgrade. During our inital stay, a plate of discarded fruit was left in the room to rot. Our second did not, which is fine, however the variances in the room were significant. The AC was hold and clunky. The room was worn. The shower head started leaking on the final morning. Netflix was no longer able to be accessed. Water provided went from 4 bottles to 2 bottles. I expect variances on rooms based on cost prices and upgrades etc. But truly, i never realised how significant this variance was. The cleaniness of the room conitnued to be an issue. As during our second stay, a plate, knife and fork were left in our bathroom. The buffet breakfast was poor. No choice of seating. When asked if we could sit in a more comfortable place, we were told no, as it was all reserved for corporates and lead to the furthest point of the resturant. Totally fine it was reserved, my pain point is constantly being shoved in a corner each morning. The food was either, over cooked (my hashbrowns became dusted when cut) or cold and stale. Eggs were flavourless, and fruit in some instances tasted rotten. Ths best part of the food was Isla the lovely man delivering pasteries. I trired to leave a specific review on the food service, which i was unable to, with an error coming up each time I tried to submit and my answers changed to "excellent", which was incorrect. Lastly, when checking out, they attempted to charge me for the cost of the room, again! After explaining three times, we had already paid for the room, i was told no, they i only pre authorised the payment. I had to explain that was incorrect as the money had been removed from the card. What i was owed was my 400 RYM despoit to be charged back to my card as the room was paid for. Not to be recharged for the cost of the room at 2100 RYM. I had to walk away from the service desk before saying something increibly rude and inapporiate to service staff (unlike me!). As being presented with a rude and disrespectful attitude of the staff memeber, I knew I was at risk of matching the tempement. It is important to note, i work as a manager in customer service, i deal with service and complaints daily. I have no issues being told I am wrong and will always apologise for a misunderstanding. However, being told muliple times I had not paid for a room I had slept in for 3 nights, was incredibly frustrating. There was no admission that they were incorrect on rectifying this error or apology for trying to recharge me for a room. The logic of them thinking we had spent 3 free nights at the hotel boggles the mind. Frankly, it should have been a discounted price for the service received vs "free", which is what was being implied. The whole experience has left an incredibly sour taste in my mouth about Pullman and unfortuantly KL as a whole. When considering a stay in KL, I would suggest an alternative hotel. At the very least, dont include breakfast in your room charge, as you will be grossly disappointed. Instead if chosing to stay at the Pullman my recommendation qould be to opt for a room charge only and eat elsewhere. An incredibly disappointing stay. Feedback has/will also been provided directly to the hotel.

Disappointed

TripAdvisor rating 4.0/5

dophbd TripAdvisor review

I am a Diamond member and for the 1st time since I am Diamond and before Platinum, I didn't have specific attention like plate of fruits, cake or chocolate (room 2423). The breakfast baguette wasn't fresh. They bringed a new one still frozen inside! Asking for the cleaning of the room is useless. 5 hours later I had to call the Housekeeping Department. 5:30pm, I had to call to receive the laundry gave the day before which was supposed to be delivered at noon ! Sedap Restaurant (international), 3 choice of red one and it took them 10 minutes to discover that in an Accor group hotel the French one wasn't available. A dinner without wine is sad. With such a poor choice, I understand why we are the only clients. It miss an involved General Manager.

Dear dophbd, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you encountered during your recent stay. Regarding the welcome amenities, our team was unable to deliver them on your arrival day as the Do Not Disturb (DND) sign was activated for your room. However, a fresh set was delivered the following day. We regret that this did not meet your expectations as a loyal Diamond member. We are also truly sorry for the issues you experienced with the breakfast baguette, the limited red wine selection at Sedap Restaurant, and the unavailability of the French wine, which should not happen in an Accor property. Your comments on this matter have been highlighted to our Food & Beverage team for immediate review and correction. Additionally, the delays in room cleaning and the late delivery of your laundry are far from the service standards we aim to provide. We understand how frustrating this must have been, and we apologise for the inconvenience caused by these inconsistencies. Please be assured that your feedback has been shared with all relevant departments for urgent improvement. We appreciate your loyalty as a Diamond member, and we hope to restore your confidence in us during your next stay. Kind regards, Devi.C Guest Experience

BEST DRINK THANK YOU

TripAdvisor rating 5.0/5

Getaway68179072427 TripAdvisor review

Anjacy has shown top tier service with her bar-tendering skills. Her exclusive apple sour recipe is just so good. THANK YOU ANJACY

Dear Getaway68179072427, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the drink and that Anjaly impressed you with her top-tier bartending skills. She will be thrilled to know that her special apple sour recipe made such a great impression. Your appreciation truly motivates our team. We look forward to welcoming you back for more exceptional experiences at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Mohammad S. R. Business - Confirmed reviews ALL

best customer services, very clean room & toilet

Dear Mommad S. R., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Steve C. Business - Confirmed reviews ALL

Both check in and out were very efficient and the All Accor teams did try their best to make my stay satisfactory. The executive lounge located on L4 is a must try in case you are a Platinum member or subscribed for lounge use.

Dear Steve C., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your input on the location and views from our hotel, as we continuously strive to enhance our guests' experiences. We are pleased to hear that you found our front office processes efficient, as well as enjoying the dining variety at our Executive Club Lounge. Your acknowledgment of our team's efforts is truly valued, and we are glad that you had a satisfactory stay overall. We hope to welcome you back in the future. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,835 reviews 9.6/10 Location
  • 3,319 reviews 7.2/10 Room
  • 3,294 reviews 7.8/10 Service
  • 121 reviews 4.9/10 WiFi
  • 1,346 reviews 7.7/10 Breakfast
  • 1,301 reviews 6.9/10 Cleanliness
  • 975 reviews 6.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.