Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,989 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,989 reviews

TripAdvisor Rating  4.1/5  652 reviews

Certificate of excellence 2024

Review

TripAdvisor rating 5.0/5

393arvinh TripAdvisor review

Anjaly gave me a 5 star experience service during my visit in the Club Lounge. I will certainly come back to experience such service

Good hospitality by jshares

TripAdvisor rating 5.0/5

155yohanc TripAdvisor review

Jshares who makes the cocktail in the executive lounge is very hospital. Thank you very much for the kind hospitality!!

Dear 156yohanc, Thank you for your kind feedback. We’re delighted to hear that Jshares provided you with warm hospitality and enjoyable cocktails in our Executive Lounge. Your compliments will certainly be shared with him and the team. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Josphin A. A. Business - Confirmed reviews ALL

Smart TV & friendly staff

Dear Josphin A. A., Thank you for your kind words about our friendly Pullman KLCC team and the smart TV in your room. We are delighted to hear that you would like to return in the near future. Your satisfaction is our priority. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

K A. P. J. Friends - Confirmed reviews ALL

I stayed at Pullman KLCC and really enjoyed the excellent location—right next to a mall and with easy access to KL’s main landmarks. The room was clean and cozy, and the restaurant food was impressive. The only downside was the hospitality from the staff. Throughout my stay, I rarely received a greeting or even a smile, which made the service feel less warm and welcoming than expected for a hotel of this level. Overall, a comfortable stay, but there’s definitely room for improvement in staff friendliness.

Dear K A. P. J., Thank you for sharing your feedback regarding your recent stay at Pullman Kuala Lumpur City Centre. We are pleased to hear that you appreciated our prime location, the cleanliness of your room, and the quality of our restaurant offerings. However, we sincerely regret that the hospitality you experienced did not meet your expectations. We understand the importance of friendly and welcoming service in enhancing our guests' experiences. Your comments are important and will be addressed with our team to foster a more engaging atmosphere for all our guests. We appreciate your insights and hope to welcome you back for an even better experience in the future. kind regards, Devi.C Guest Experience

Still very nice 5* despite old building

TripAdvisor rating 4.0/5

Dreamer13855385411 TripAdvisor review

Quite old 5* but mostly still runs very well. Excellent services, very white towel, spacious bathroom, delicious bfast, fast internet. Some electricity plug need to be checked (the one near my bed sometime works sometime does’t). Very strategic location just across Pavilion Bukit Bintang

Dear Dreamer13855385411, Thank you for sharing your thoughtful review with us. We’re delighted to hear that you enjoyed our excellent service, clean and comfortable amenities, spacious bathroom, delicious breakfast, and internet. It’s wonderful to know that our location across added convenience to your stay. We also appreciate your comments regarding the electrical plug near the bed. Thank you for pointing this outand our engineering team will look into it immediately to ensure everything functions smoothly for future guests. Although our building carries a bit of history, we are glad to know that the overall experience still reflected the quality and comfort you expect from a 5-star stay. Thank you once again for your feedback. We look forward to welcoming you back for another pleasant and comfortable visit. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,848 reviews 9.6/10 Location
  • 3,330 reviews 7.2/10 Room
  • 3,347 reviews 7.9/10 Service
  • 119 reviews 5/10 WiFi
  • 1,353 reviews 7.7/10 Breakfast
  • 1,303 reviews 6.9/10 Cleanliness
  • 977 reviews 6.6/10 Amenities

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