Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,996 reviews

Best price
guarantee
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 1
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 2
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 3
Pullman Kuala Lumpur City Centre - Hotel & Residences - Image 4
4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,996 reviews

Customer review rating 4.5/5

Gibson X. J. C. Families - Confirmed reviews ALL

Pullman KLCC has a great geographical location, being close to Pavilion and Bukit Bintang. Metro access is slightly further away but walkable. Check in was great at the lounge and the service of the lounge staff was fantastic. Good range of food and beverages at the lounge but breakfast choices could be more varied. Room was nice but needed more hangers for a 3-night stay. Laundry service was good and staff were generally friendly.

Dear Gibson C. X. J., Thank you for sharing your detailed feedback with us. We are delighted to hear that you enjoyed our convenient location, as well as the warm welcome and excellent service provided by our lounge team during check-in. It is also great to know that you appreciated the lounge food and beverage offerings, the cleanliness of your room, and the friendliness of our staff. We also value your constructive comments regarding the breakfast variety and the number of hangers in the room for longer stays. Your feedback is important to us and will be shared with the relevant teams for review and improvement. Thank you once again for your thoughtful review. We look forward to welcoming you back for another enjoyable stay. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Lai P. K. Solo - Confirmed reviews ALL

My stay was overall very comfortable. The room was clean, the bed was cozy, and the atmosphere made it easy to relax.

Dear K. Lai P., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

M. P. B. M. N. Business - Confirmed reviews ALL

Good

Dear M. P. Milor N., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Customer review rating 3.0/5

Noor A. A. Families - Confirmed reviews ALL

the hotel is in the heart of bukit bintang, but the service is mixed. i wouldn’t say im disappointed but im not saying it was a pleasant experience. what went right -most staff are polite -room is nice and clean considering it’s an old hotel -they gave us a room with huge space -accommodated my requests (two beds), my cake had a dedication what went wrong -lining up in the checkin for 10 minutes as only 1 staff member was there -i had to request the welcome drink -one afternoon i was sleeping, and the staff continuously rang the bell, and it woke me up. given i havent clicked the do not disturb -they almost denied me TWICE of the discount citing a membership issue, they don’t give discounts to all accor. (but i have all accor and accor explorer) *i didn’t have the same experience with Sofitel in Bangkok, upon checkin i was informed of my benefits, here none, i had to ask and beg. it was frustrating the purpose of the membership is to make this seamless but it seems, i gained hassles instead. will probably look into others hotels next time

Dear Noor A. A., Thank you for taking the time to share such a detailed review. We truly appreciate your balanced feedback and are glad to hear that you enjoyed our central location, spacious and clean room, and that our team was able to accommodate your requests, including the special cake arrangement. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations of a five-star experience. The delay at check-in and limited staffing at the time, the need to request the welcome drink, and the disturbance caused while you were resting are certainly not the standards we strive to uphold. Please accept our apologies for these inconveniences. We are especially concerned to learn about your experience regarding your ALL and ALL Explorer benefits. This should indeed be a seamless and clearly communicated process, and we regret the frustration caused by the inconsistency and the need for you to follow up. Your feedback has been shared with the relevant teams to ensure better training and clarity moving forward. We value your loyalty as an Accor member, and it is disappointing to know we fell short in delivering the recognition and ease you rightfully expect. We do hope you might reconsider giving us another opportunity in the future, where we can provide you with a much smoother and more enjoyable experience. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

R. R. Business - Confirmed reviews ALL

The experience like check-in, check-out, breakfast, laundry, etc. have been really good. The location of the hotel is very good as well.

Daer R., Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location and had a positive experience with our check-in, check-out, breakfast, and laundry services. It is also wonderful to know that you appreciated the thoughtful sustainability message in the bathroom regarding towel reuse, as we are committed to reducing our environmental impact. Your encouraging comments are truly appreciated and will be shared with our team. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Devi.C Guest Experience

Other web-users rate our hotel

  • 2,677 reviews 9.6/10 Location
  • 3,094 reviews 7.2/10 Room
  • 3,352 reviews 7.9/10 Service
  • 87 reviews 5.6/10 WiFi
  • 1,250 reviews 6.8/10 Cleanliness
  • 1,230 reviews 7.9/10 Breakfast
  • 937 reviews 6.5/10 Amenities
  • 139 reviews 8.5/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur