Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,581 reviews

Best price
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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room with 1 King Bed

Photo out of - Deluxe Room with 1 King Bed

This room features a modern interior and a king-sized bed, ideal for 2 adults and a child. Enjoy 55'' LED TV, Deep Nature bathroom amenities, and option of connecting with a Deluxe Room with 2 Single Beds. Some rooms have no couch due to space limitation.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

This room features a spacious layout with a king-sized bed, ideal for 2 adults and 1 child. Enjoy a 55'' LED TV, Deep Nature bathroom amenities, and a cozy couch. There is only one unit of this room type per floor and no connecting room is available.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers two single beds setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 1 King Bed.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers a king-sized bed setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect for 2 adults and 1 child sharing a bed, our suite offers spacious living room, king bed, bathtub, coffee machine, two 55'' LED TVs, Premier Lounge access (breakfast & evening cocktail), and option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 302 rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 52 connecting rooms
  • 302 non-smoking rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Well-being

InBalance by Novotel

  • Outside
  • On site

InBalance by Novotel

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 144 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 1.06 € 5 MYR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Food Exchange

Photo out of - Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Cooking style
International
Capacity
150
Accessibility
Accessible service
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia
Telephone +60 3-2147 0888
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Premier Lounge

Photo out of - Premier Lounge

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Bar Type
BAR
Capacity
67
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Your good day starts with a great breakfast delight. Indulge in an extensive buffet spread at Food Exchange, featuring international and local fare as well as various selection of pastries and danishes.

Enjoy a refreshing dip in our outdoor swimming pool on Level 3 and unwind in a serene city oasis. Surrounded by city views, it is the perfect place to relax, soak up the sun, and recharge above the urban bustle.

Maintain your fitness routine at our modern fitness centre, conveniently located on Level 3. Open 24 hours a day, it is fully equipped to support your workout needs, whether for cardio, strength training, or a quick energising session during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,581 reviews

Customer review rating 4.0/5

Ahmed H. Families - Confirmed reviews ALL

Dear Ahmed H., Thank you for sharing your feedback. We are sorry to hear that the breakfast selection did not meet your expectations and that the security deposit discussion during check-in left you disappointed. Please be assured that your feedback has been shared with the respective teams for review and improvement. We sincerely apologise for any inconvenience caused and hope to have the opportunity to provide you with a more pleasant experience on your next stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Weng X. J. Friends - Confirmed reviews ALL

Dear Weng X. J.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Rama T. Families - Confirmed reviews ALL

Dear Rama T., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.5/5

Choi M. Families - Confirmed reviews ALL

Dear Choi M., Thank you for your kind feedback and for highlighting our great location, friendly team and beautiful views. We’re also happy to know that you would choose to stay with us again. We sincerely apologise for the unpleasant smell in the bathroom of Room 1212. We have shared your feedback with our Engineering and Housekeeping teams for immediate checking and rectification. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre for an even more pleasant stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Melissa H. Couples - Confirmed reviews ALL

Dear Melissa H., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Dear Ahmed H., Thank you for sharing your feedback. We are sorry to hear that the breakfast selection did not meet your expectations and that the security deposit discussion during check-in left you disappointed. Please be assured that your feedback has been shared with the respective teams for review and improvement. We sincerely apologise for any inconvenience caused and hope to have the opportunity to provide you with a more pleasant experience on your next stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Weng X. J. Friends - Confirmed reviews ALL

Novotel is an excellent hotel that I have ever been to, and it could be on my top 3 list. The hotel overall is so nice, including the room cleaning, the vibe, the environment, and the receptionists. The hotel is near to Pavilion department store, KLCC, and downtown Bukit Bintang. You can grab a lot of food at Jalan Alor, which is only a 10-minute walk away from Novotel. A quick reminder for everyone, the traffic there is not that well-organized, it is not that easy to find a crosswalk, so you have to pay attention when crossing the road. Moreover, here is a small tip for those planning to stay in Novotel. If you would like take the KL monorail, please get off at Bukit Bintang, it would be convenient for those who carry heavy luggage. I would like to give a special thanks to the receptionist, Sharwin. He is so kind and is willing to help the visitor. He showed his patience to us. We even ask him many questions, and he is patient to answer us. We ask him about his pocket list of grocery stores to buy souvenir. He gave us three of them at the beginning; however, we couldn’t find them in Malaysia. We then asked him for another recommended grocery stores, and he indeed gave us another three. I am so thankful that I could meet an enthusiastic receptionist during my trip in Malaysia. Finally, I would like to make a small wish that the body wash set could be brought for sale again in the future.

Dear Weng X. J.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Rama T. Families - Confirmed reviews ALL

Comfort stay and rooms are clean

Dear Rama T., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.5/5

Choi M. Families - Confirmed reviews ALL

Please check toilet smell room number 1212

Dear Choi M., Thank you for your kind feedback and for highlighting our great location, friendly team and beautiful views. We’re also happy to know that you would choose to stay with us again. We sincerely apologise for the unpleasant smell in the bathroom of Room 1212. We have shared your feedback with our Engineering and Housekeeping teams for immediate checking and rectification. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre for an even more pleasant stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Melissa H. Couples - Confirmed reviews ALL

Comfortable beds and pillows ! Lovely executive lounge

Dear Melissa H., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Tan H. S. Couples - Confirmed reviews ALL

Stay during the public holiday. Long waiting time during check in process. However, once step into the room, its so cozy and I forgot the frustration waiting in the line. Love the room and the breakfast served.

Dear Tan H. S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Vikram D. Families - Confirmed reviews ALL

We arrived a little early, duty manager ensured our room was ready before time, gave a great room, the staff was courteous, property was beautiful and at a great location. Really enjoyed the stay with my parents.

Dear Vikram D., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Nurhuda J. Couples - Confirmed reviews ALL

👍🏼: good location, accessible to everywhere 👎🏼: soft pillow, noisy area near to main road. Small shower space,

Dear Nurhuda J., Thank you for sharing your feedback following your stay with us. We are pleased to know that you enjoyed our convenient location and accessibility. We also appreciate your comments regarding the pillow, noise level and shower space. Your feedback is valuable to us as we continue to improve our guests’ comfort and experience. We hope to have the pleasure of welcoming you back to Novotel Kuala Lumpur City Centre soon. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Sunita C. Business - Confirmed reviews ALL

I was on official trip and it was so convenient to go for shopping as its located at one of the best location just at shopping mall entrance Good ambiance spacious room Overall excellent

Dear Sunita C., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.5/5

Andy T. Business - Confirmed reviews ALL

Despite making a specific request for a high-floor room during booking, I was not assigned one and no alternative was offered.

Dear Andy T., Thank you for sharing your feedback, and please accept our sincere apologies for the disappointment regarding your high-floor room request. We understand your preference and regret that we were unable to fulfil your request during your stay. The hotel was experiencing a particularly busy period with high occupancy, and unfortunately, certain room requests are subject to availability and may not always be accommodated. We truly appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience on your next visit. Yours sincerely Angelia Ku General Manager

Customer review rating 3.5/5

Gopi R. Couples - Confirmed reviews ALL

Receptionist need more training … greeting aso very poor ..

Dear Gopi R., Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location. We sincerely apologise for the less-than-warm welcome and the waiting time during check-in. Your comments regarding our reception service and staffing have been noted, and we will reinforce the necessary training and service standards with our team. We hope to have the opportunity to provide you with a much better experience on your next visit. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Anderson T. Solo - Confirmed reviews ALL

Well located near access bridge to KLCC and Pavilion. Amenities and service were great too. Lounge dinner hours could have been slightly longer.

Dear Anderson T., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Kelvin Y. Business - Confirmed reviews ALL

pleasant, fuss free, attentive & great service

Dear Kelvin Y., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.0/5

Mario S. K. Families - Confirmed reviews ALL

I reserved three rooms for a 2+1-night stay at Novotel KLCC and overall had a pleasant experience. The hotel's location is excellent, within walking distance of major attractions such as Pavilion Kuala Lumpur, Suria KLCC, Aquaria KLCC, and the iconic Petronas Twin Towers. The rooms were very clean, well-maintained, and the bedding was exceptionally comfortable, ensuring a restful stay for all of us. A special mention goes to the Concierge Team. Both gentlemen at the concierge desk were consistently warm, attentive, and proactive in assisting us throughout our stay. Their professionalism and genuine hospitality truly enhanced our experience and deserve recognition. Unfortunately, I had a contrasting experience with the Front Desk Team. Despite my membership status, there was no acknowledgment of my membership tier during check-in, nor did I feel particularly welcomed upon arrival. While I understand the team may have been handling a high volume of guests during the public holiday period, a simple gesture of recognition and a warmer welcome would have made a significant difference to the overall guest experience.

Dear Mario S. K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Zulhairi M. Y. Families - Confirmed reviews ALL

I chose this hotel because it was conveniently located near my running event, and the price was very affordable. There were also plenty of places within walking distance, which made getting around really easy. The room was clean, comfortable, and well-maintained. Overall, it was a great value for money and a very pleasant stay. I would definitely consider staying here again.

Dear Zulhairi M. Y., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 2.0/5

Manas R. P. Business - Confirmed reviews ALL

1. No good out-side View from room., 2. Also your staff could not give early check-in at 12 noon for one room out of 4 of us we are travelling. 3. washrooms are too small.

Dear Manas R. P., Thank you for sharing your feedback with us, and please accept our sincere apologies for the inconveniences experienced during your stay. We regret that the room view and bathroom size did not meet your expectations. Regarding the early check-in request at 12noon, please understand that this is subject to room availability. As the hotel was at full occupancy during your stay, it was challenging for us to extend early check-in as we needed sufficient time to complete the room turnover after departing guests checked out at 12:00 noon. We truly appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience on your next visit. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Carine C. Friends - Confirmed reviews ALL

Wonderful staff professional customer service

Dear Carine C., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Michael B. Couples - Confirmed reviews ALL

It's just so easy, friendly and well maintained. It is the standard all hotels should try and maintain.

Dear Michael B., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Antonius P. S. Business - Confirmed reviews ALL

Satisfy

Dear Antonius P. S., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 2.5/5

Sanjay V. Families - Confirmed reviews ALL

The hotel facilities are very basic. Food in the executive lounge and the restaurant are a big disappointment. The hotel staff are not well trained and unorganised. The breakfast gatekeepers ask for some manager’s permission each day to let in the Accor Platinum Members and make you wait 5 min so we stop going after the second day to avoid that unpleasant experience. The food quality, variety and taste of the food in the lounge is well below par. The swimming pool looks pathetic so did not use it at all. The great thing was the location next to Pavilion so plenty of food choices in the shopping centre. Will probably avoid this hotel in future.

Dear Sanjay V., Thank you for sharing your feedback. We sincerely apologise for the unpleasant experience you encountered during your stay with us. We are disappointed to hear that our food quality, facilities and service did not meet your expectations, particularly your experience at breakfast and the Premium Lounge. We also regret the inconvenience caused by the delay in recognising your Accor Platinum membership and understand how frustrating this must have been. Your feedback is important to us, and we will share your comments with the respective teams for further review and improvement. We truly appreciate your positive feedback on our convenient location and sincerely hope to have the opportunity to provide you with a much-improved experience in the future. Yours sincerely Angelia Ku General Manager

Other web-users rate our hotel

  • 2,624 reviews 9.6/10 Location
  • 2,184 reviews 7.5/10 Room
  • 2,373 reviews 8.3/10 Service
  • 43 reviews 5.8/10 WiFi
  • 1,091 reviews 8.4/10 Cleanliness
  • 954 reviews 5.6/10 Comfort
  • 868 reviews 6.4/10 Breakfast
  • 15 reviews 9/10 Sustainability

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