Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,551 reviews

Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,551 reviews

Customer review rating 3.5/5

Aw C. L. Families - Confirmed reviews ALL

Room & Service are good. But Executive Lounge need improvement in service.

Dear Aw C. L., Thank you for sharing your feedback on your recent stay at Novotel Kuala Lumpur City Centre. We are pleased to hear that you found our location convenient and enjoyed the comfort of the room as well as our service overall. At the same time, we sincerely apologise that your experience at the Premier Lounge did not fully meet your expectations. Your comments regarding the service have been noted, and we will be reviewing this with our team to ensure improvements are made. We truly appreciate your feedback as it helps us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Trientje V. D. V. Couples - Confirmed reviews ALL

Good hotel. Friendly staff. We had a premier room which was good: minifridge, tea/coffee, filtered water and was nicely decorated. Lovely swimming pool with lounge chairs + towel service. We also had lounge access with good food, snacks cakes and drinks from 17:30 till 19:00h. On our first day we were served well but the following days there was different staff in the lounge. This staff was stingy in serving alcoholic drinks. ( You had to ask for the drinks).

Dear Trientje V. D. V., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our location, facilities, premier room, swimming pool, and the hospitality from our team. However, we sincerely apologise for the inconsistency in service experienced at the Premier Lounge, especially regarding the serving of alcoholic beverages. Please rest assured that your feedback has been shared with the relevant team for improvement, as this is not the level of service we strive to provide. Thank you once again for staying with us at Novotel Kuala Lumpur City Centre, and we hope to welcome you back for a better experience in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Michelle C. Couples - Confirmed reviews ALL

Everyone we encounter from check in, reception to all the staff were excellent and helpful . Very impressed with the service we received and love our suite.

Dear Michelle C.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 3.5/5

Kimberlyn L. Solo - Confirmed reviews ALL

Well located but can be slightly noisy at night as is near to the mall Gym facilities are well cleaned but the breakfast spread could be improved

Dear Kimberlyn L., Thank you for taking the time to share your feedback following your stay at Novotel Kuala Lumpur City Centre. We are glad to hear that you appreciated our convenient location and well-maintained gym facilities. However, we sincerely apologise for the inconvenience caused by the noise from the surrounding area, as well as for not fully meeting your expectations with our breakfast selection. Your comments have been shared with the relevant teams for further review and improvement. We truly value your feedback as it helps us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Janice O. S. H. Business - Confirmed reviews ALL

The located is well located, next to pavilion mall and the hospitality is comfort and welcome. Only small things hope to change is the buffet breakfast, hope to enjoy more variety of food

Dear Janice O. S. H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Other web-users rate our hotel

  • 2,665 reviews 9.6/10 Location
  • 2,215 reviews 7.6/10 Room
  • 2,382 reviews 8.4/10 Service
  • 44 reviews 6.1/10 WiFi
  • 1,098 reviews 8.3/10 Cleanliness
  • 963 reviews 5.6/10 Comfort
  • 883 reviews 6.5/10 Breakfast
  • 176 reviews 5.6/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur