Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 4,914 reviews

ALLSAFE approved hotel

Novotel Kuala Lumpur City Centre
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+ 21 Services

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 kuala lumpur
malaysia

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT:  Raja Chulan

  • KLIA EXPRESS:  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS:3.151229, 101.71252

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Food Exchange

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

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ALL Rating 3.9/5

4,914 reviews

TripAdvisor Rating 3.5/5

4,243 reviews

Good stay

Customer review rating 4.5/5

Yasmeen Couples - 25/11/2021 Confirmed reviews ALL

Both my husband and me really enjoyed our stay here. We have stayed here for 4 nights. TQ Ms Magesh for your good services at the check in counter. All information that we need have been delivered successfully. Surely, we will come back to Novotel later as the location is very strategic at the heart of city centre.

Middle of town, very comfort and clean room

Customer review rating 5.0/5

Mohd F. Families - 22/11/2021 Confirmed reviews ALL

All facility, staff and main reason is the room are clean and comfortable. Easy check in/out procedure. Located in the middle of town. Just a walk to Pavilion and KLCC. Overall are satisfied

Very good stay for vecation

Customer review rating 4.0/5

Zarina Families - 17/11/2021 Confirmed reviews ALL

We will come stay again. The best hotel in k.l.

Nice

Customer review rating 4.0/5

Vijay Business - 15/11/2021 Confirmed reviews ALL

Very comfy and clean.

Strategic Location

Customer review rating 4.0/5

Habibah Business - 15/11/2021 Confirmed reviews ALL

The hotel was well located. Walking distance to Pavilion & around 7 mins to the MRT train station. The room was clean & organized. The thing i like most about the hotel was the 3M faucet water filter, very convenient & easy for refillable.

Nice place, nice stay.

Customer review rating 5.0/5

Hanif Families - 14/11/2021 Confirmed reviews ALL

Staffs are very friendly and helpful. Nice room, nice bed and nice interior design. The pool and its surrounding also scenary.

Good stay

Customer review rating 4.0/5

Anonymous Families - 13/11/2021 Confirmed reviews ALL

Satisfied

Clean hotel

Customer review rating 4.0/5

Mazwan Business - 12/11/2021 Confirmed reviews ALL

Good to stay here and city centre. However breakfast menu was not many choice. Thanks

Goid stay

Customer review rating 4.0/5

Anne Business - 10/11/2021 Confirmed reviews ALL

Struggle with parking coz the parking area too small

well located and good stay

Customer review rating 4.0/5

Nor A. B. A. A. Solo - 10/11/2021 Confirmed reviews ALL

Feel safe and the staff are very helpful and very friendly.

Needs improvement

Customer review rating 3.0/5

Hana Families - 07/11/2021 Confirmed reviews ALL

Stayed here for one night to restart my points collection for Accor and for a short staycation since it’s so close to Pavilion. Was pleased that I was able to check-in early but was underwhelmed to find that only one lift was working. Apparently, there are two service lifts behind some doors but none of the staff mentioned that we can use this lift…imagine waiting endlessly per trip, just to go up to your floor or back down to the lobby. We were given room 1909 but the soundproofing was so poor that I could hear the next door neighbor’s baby crying, while the next door neighbors were shouting across the hallway and holding a loud conversation with their family members. Seeing that we were going to face a sleepless night, I contacted the front desk to change rooms. The new room, 1608, was quieter during the night but the soundproofing was still poor as we could hear the closet doors from other rooms being slammed. In the morning, we heard more slamming from either above our room or next door as the housekeepers went about cleaning the rooms. Staff were so-so (although, I do appreciate the staff who moved us to another room). As the front counter were understaffed, some staff members tried to help those who were checking out but the one person who attended to me asked me to hand the keys and check my invoice later, since I was coming back after a brief shopping stint. BTW, parking is RM5 per day instead of per stay. There are still some teething problems regarding the communication amongst the staff and their customers, and they need to fix the lifts ASAP.

Dear Ms. Hana M., Thank you for taking time to give us a detailed feedback on your recent stay with us. We very much value your feedback, as this allows us to continually improve our services and the Team. Ms. Hana, I take this opportunity as well to apologize for the unpleasant stay experience that you had encountered. Thank you for sharing with us on the Lift issue, during that time our lift been close for Upgrading works for future Guest Conveniences, we glad to Inform you all of our Guest Lift back into operations now and in use. Regard Sound Proof issue, we had share your feedback with our Maintenance Team to review and come with best solutions possible. Once again, our sincere apologies for all the inconvenience caused. On your next visit, we will make all appropriate arrangements to ensure that your stay is a comfortable and enjoyable one. Regards, Mohd Azmi Awang Room Division Manager

OK but not impressive

TripAdvisor rating 2.0/5

mickaelchia 30/10/2021 TripAdvisor review

Location good, room no problem. Staff at Food Exchange are OK. Checkin OK. Hardly any benefits for Platinum members. Welcome drinks limited to soft drinks, tea/coffee —not even hot chocolate. Seems management is cutting costs all round.

Dear Mr. Mickael Chia, Thank you for taking time to give us a detailed feedback on your recent stay with us. We very much value your feedback, as this allows us to continually improve our services and the Team. Thank you for sharing with us on the Welcome Drink issue, we had use your feedback to improve or services and motivate our team to increase guest satisfactions. Once again, our sincere apologies for all the inconvenience caused. On your next visit, we will make all appropriate arrangements to ensure that your stay is a comfortable and enjoyable one. Regards, Mohd Azmi Awang Room Division Manager

Fantastic Stay At Novotel

TripAdvisor rating 5.0/5

RongFaLi 23/10/2021 TripAdvisor review

Cozy room and very good service.. It is still bruised by Pandemic effect. The breakfast is very sumptuous, and connectivity to all shopping centres are within walking distance. I would recommend for my friends to try out Novotel.

Dear RongFaLi, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

Family Outing

TripAdvisor rating 5.0/5

Trail40791358618 20/10/2021 TripAdvisor review

Hotel check in was efficient, rooms were clean and new, hotel location excellent and just accross major shopping areas and food outlets. Overall great value for money. Would definetly stay here again.

Can Do Better.

TripAdvisor rating 3.0/5

WilliamC4275 13/10/2021 TripAdvisor review

I got so much to tell and comments some are good and some are bad. Even though the bathroom has been refurbished but the toilet seat still not in the very right position. I hope they can do better when I come again.

Dear Mr. WilliamC4275, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mr. William, we will ensure you will not facing the same issue with the toilet seat on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Manager

Good location and service

TripAdvisor rating 4.0/5

Adly M 24/03/2021 TripAdvisor review

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Dear Adly M, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great Stay

TripAdvisor rating 5.0/5

jasree 16/03/2021 TripAdvisor review

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

Dear Jasree, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Worth it and Strategic

TripAdvisor rating 5.0/5

mrashidah2021 Business - 10/01/2021 TripAdvisor review

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

Dear Mrashidah2021, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Service Level has dropped

TripAdvisor rating 3.0/5

tauleongy 06/01/2021 TripAdvisor review

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

Dear Tauleongy, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Fabulous, Good location

TripAdvisor rating 5.0/5

tracy1022018 30/12/2020 TripAdvisor review

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!

Dear Tracy1022018, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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