Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,487 reviews

Novotel Kuala Lumpur City Centre - Image 1
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Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,487 reviews

Customer review rating 5.0/5

Nabiha K. S. Families - Confirmed reviews ALL

staff service very good

Dear Nabiha K. S., Thank you so much for taking the time to leave us a rating. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back again soon. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Peter T. M. M. Couples - Confirmed reviews ALL

All staff are provided very good services

Dear Peter T. M. M., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 3.5/5

Ruzaidie B. D. S. Couples - Confirmed reviews ALL

Hi, I did leave my feedback on Agoda so I just copy & paste here. Btw, Have received your replied. "Overall, the stay at Novotel KLCC was comfortable and the hotel met my expectations in terms of location and facilities. I have no major complaints about the hotel itself. However, I would like to highlight a small but important area for improvement at the front counter. During check-in, the staff member who attended to us appeared quite unwelcoming and did not offer a smile or warm greeting. I fully understand that everyone may have off days or personal challenges. That said, in the hospitality line, front desk staff represent the first impression of the hotel. A simple smile and friendly approach can make a significant difference, especially for guests who have had a long journey and are looking forward to resting. If a staff member is feeling unwell, overwhelmed, or not in the right state of mind, it may be better for them to take a short break or be assigned away from the front desk, rather than unintentionally affecting the guest experience. I am not mentioning any staff names, as my intention is not to criticise an individual but to share constructive feedback. Staff wellbeing and mental health are important, and with proper support, I believe the hotel can maintain the warm hospitality it is known for. I hope this feedback is taken positively and helps improve the overall guest experience."

Dear Ruzaidie B. D. S., Thank you for taking the time to share your thoughtful feedback and for choosing to stay with us. We are glad to hear that you found your stay comfortable and appreciated our location and facilities. We sincerely apologise for the experience you had during check-in. Your comments regarding the front desk service are well noted and truly appreciated. We agree that a warm welcome and friendly approach are an important part of the guest experience, and your feedback will be shared with our team for improvement. Thank you for your kind understanding and constructive suggestions. We value your feedback and hope to have the pleasure of welcoming you back for an even better stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Ranil S. Business - Confirmed reviews ALL

Excellent Staff Support

Dear Ranil S., Thank you so much for taking the time to leave us a rating. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back again soon. Sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Khoo S. C. Business - Confirmed reviews ALL

Walking distance to the mall.

Dear Khoo S. C., Thank you so much for taking the time to leave us a rating. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back again soon. Sincerely Angelia Ku General Manager

Other web-users rate our hotel

  • 2,728 reviews 9.6/10 Location
  • 2,292 reviews 7.5/10 Room
  • 2,418 reviews 8.3/10 Service
  • 48 reviews 6.4/10 WiFi
  • 1,163 reviews 8.1/10 Cleanliness
  • 977 reviews 5.6/10 Comfort
  • 909 reviews 6.6/10 Breakfast
  • 175 reviews 5.4/10 Pool

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