Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.9/5 4,857 reviews

ALLSAFE approved hotel

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Room 1

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How it works?
Novotel Kuala Lumpur City Centre
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+ 21 Services

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Hotel services

Food Exchange

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 302 rooms
    • 2 rooms for people with reduced mobility
    • 19 family rooms
    • 52 connecting rooms
    • 302 non-smoking rooms
    • 25 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Parking Additional charge
    • On site
    • 190 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Pool
    • Outside
    • On site
  • In Balance by Novotel
    • On site

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,857 reviews

TripAdvisor Rating 3.5/5

4,239 reviews

Fantastic Stay At Novotel

TripAdvisor rating 5.0/5

RongFaLi 23/10/2021 TripAdvisor review

Cozy room and very good service.. It is still bruised by Pandemic effect. The breakfast is very sumptuous, and connectivity to all shopping centres are within walking distance. I would recommend for my friends to try out Novotel.

Customer review rating 4.5/5

T. Y. K. Solo - 22/10/2021 Confirmed reviews ALL

Excellent

Good stay

Customer review rating 4.5/5

Lone R. Business - 21/10/2021 Confirmed reviews ALL

Second time staying there. Good and friendly staffs. Great breakfast. Excellent housekeeping services. The location is also very near to Pavillion, just a walking distance of 7 to 10 minutes. Gym and swimming pool are also good. However, the only downside is the lifts are still under maintenance when I was there.

Good Stay, well located

Customer review rating 5.0/5

Hidayah Business - 21/10/2021 Confirmed reviews ALL

friendly staff, nice environment, good food, overall good experience

Well located, convenient, reasonably priced

Customer review rating 4.0/5

Knradzi Solo - 21/10/2021 Confirmed reviews ALL

Had a great stay here for my birthday...except for unknown reason my keycard was not accessible on the 2nd day of my stay. But all the staff were helpful though they did not managed to solve the issue, until I checked out.

Family Outing

TripAdvisor rating 5.0/5

Trail40791358618 20/10/2021 TripAdvisor review

Hotel check in was efficient, rooms were clean and new, hotel location excellent and just accross major shopping areas and food outlets. Overall great value for money. Would definetly stay here again.

Good place and professional guest service

Customer review rating 5.0/5

Jackson W. Friends - 19/10/2021 Confirmed reviews ALL

Everything nice

Memorable experience with Novotel

Customer review rating 5.0/5

Muhammad Families - 19/10/2021 Confirmed reviews ALL

Had wonderful experience staying in Novotel, good inhouse facilities, especially the pool, good management, adhere with Covid-19 SOP, good location withsel3ction of local and fine dining within reach..

Well located

Customer review rating 3.5/5

Mr. S. Couples - 18/10/2021 Confirmed reviews ALL

Clean room, friendly staff. But some of the elevators were not functioning.

Near with klcc, shopping mall. Good stay.

Customer review rating 5.0/5

Nurul N. Families - 17/10/2021 Confirmed reviews ALL

Nice staff . Nice facilities Fulfill what we want Will come again next time

good location well positioned to go to shopping malls nearby

Customer review rating 4.0/5

Shahrudin E. Families - 15/10/2021 Confirmed reviews ALL

Pleasanthowver your pillos are to flat and too soft

Weekend Getaway

Customer review rating 4.0/5

Anonymous Families - 15/10/2021 Confirmed reviews ALL

This is my first stay at Novotel Kuala Lumpur. During check in, the person put my membership in Gold even after I showed her my digital card showing Platinum. She also forgot to return my IC and card and i only discovered when already at the room, so that I have to go down again to get it back. This make me have to explained during breakfast on the complimentary. Only one lift was opened during my stay and we have to wait longer time to use the lift. The parking was charged RM5 daily.

Comfortable stay

Customer review rating 5.0/5

Hidayah Business - 15/10/2021 Confirmed reviews ALL

It was a good stay. The room is very comfortable. The selection of food could be better but the food was tasty.

Good stay!

Customer review rating 3.5/5

Masitah Families - 14/10/2021 Confirmed reviews ALL

Friendly staff, clean n nice room,

Can Do Better.

TripAdvisor rating 3.0/5

WilliamC4275 13/10/2021 TripAdvisor review

I got so much to tell and comments some are good and some are bad. Even though the bathroom has been refurbished but the toilet seat still not in the very right position. I hope they can do better when I come again.

Dear Mr. WilliamC4275, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mr. William, we will ensure you will not facing the same issue with the toilet seat on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Manager

Good location and service

TripAdvisor rating 4.0/5

Adly M 24/03/2021 TripAdvisor review

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Dear Adly M, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great Stay

TripAdvisor rating 5.0/5

jasree 16/03/2021 TripAdvisor review

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

Dear Jasree, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Worth it and Strategic

TripAdvisor rating 5.0/5

mrashidah2021 Business - 10/01/2021 TripAdvisor review

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

Dear Mrashidah2021, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Service Level has dropped

TripAdvisor rating 3.0/5

tauleongy 06/01/2021 TripAdvisor review

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

Dear Tauleongy, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Fabulous, Good location

TripAdvisor rating 5.0/5

tracy1022018 30/12/2020 TripAdvisor review

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!

Dear Tracy1022018, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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