Novotel Kuala Lumpur City Centre 4 stars

Name: Novotel Kuala Lumpur City Centre | KLCC | AccorHotels - ALL
Address: 2 Jalan Kia Peng, Kuala Lumpur, 50450, MY
Telephone: +60321470888
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 3,048 reviews

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2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

ANGELIA KU, Hotel Manager

RECEPTION RENOVATION
Our reception counter is undergoing renovation from 17 February to 17 April 2025 as part of our commitment to enhancing your experience. During this time, check-in will be facilitated at a temporary counter in the hotel lobby. We sincerely appreciate your patience and understanding as we make these improvements for you.

Hotel extras

5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge
Premier floor paying guests & Accor Platinum and above members enjoy Premier Lounge access.
5 minutes walking distance to Raja Chulan Monorail Station
Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit
Special parking rate for in-house guests at only RM5 flat rate per day with multiple entries

Our accommodation(s)

Room

Deluxe Room with 2 single Beds

3 pers. max
28 m² / 301 sq ft

Bedding 2 x Single bed(s)
Views: City View

From NaN € NaN MYR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe Room with 1 King Bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View

From NaN € NaN MYR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Executive Room with 1 King Bed

3 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: City View

From NaN € NaN MYR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Premier Room with 2 Single Beds

3 pers. max
28 m² / 301 sq ft

Bedding 2 x Twin bed(s)
Views: City View

From NaN € NaN MYR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Premier Room with 1 King Bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View

From NaN € NaN MYR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Junior Suite with 1 King Bed

3 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)
Views: City View

From NaN € NaN MYR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

+60 3-2147 0888

Aquaria KLCC

Aquarium

Access: 500 m / 0.31 mi 5 min walk / 2 min drive

Malaysian Philharmonic Orchestra

Opera/symphony/concert hall

Access: 1.3 km / 0.81 mi 15 min walk / 5 min drive

Menara Kuala Lumpur (KL Tower)

Tourist attraction

Access: 1.5 km / 0.93 mi 20 min walk / 10 min drive

Berjaya Times Square Theme Park

Amusement park

Access: 3 km / 1.86 mi 15 min walk / 10 min drive

Kwai Chai Hong

Tourist attraction

Access: 3 km / 1.86 mi 30 min walk / 15 min drive

River of Life

Tourist attraction

Access: 3 km / 1.86 mi 30 min walk / 15 min drive

Petaling Street Market

Tourist attraction

Access: 3 km / 1.86 mi 30 min walk / 15 min drive

Central Market

Tourist attraction

Access: 3 km / 1.86 mi 30 min walk / 15 min drive

Merdeka Square

Historic monument

Access: 3.6 km / 2.24 mi

National Zoo (Zoo Negara)

Zoo

Access: 13 km / 8.07 mi 20 min drive

KLCC Park

Park

Access: 700 m / 0.43 mi 10 min walk / 5 min drive

KL Forest Eco Park

Wood/forest

Access: 1.2 km / 0.75 mi 15 min walk / 5 min drive

KL Bird Park

Park

Access: 4 km / 2.48 mi 50 min walk / 15 min drive

Kuala Lumpur Butterfly Park

Park

Access: 4 km / 2.48 mi 50 min walk / 15 min drive

Pavilion Kuala Lumpur

Shopping centre/mall

Access: 500 m / 0.31 mi 3 min walk / 10 min drive

Suria KLCC

Shopping centre/mall

Access: 1 km / 0.62 mi 10 min walk / 4 min drive

Fahrenheit88

Shopping centre/mall

Access: 1 km / 0.62 mi 7 min walk / 5 min drive

The Starhill

Shopping centre/mall

Access: 1 km / 0.62 mi 10 min walk / 7 min drive

Jumpa @ Sungei Wang

Shopping centre/mall

Access: 2.1 km / 1.3 mi

Berjaya Times Square

Shopping centre/mall

Access: 3 km / 1.86 mi 15 min walk / 10 min drive

The Exchange TRX

Shopping centre/mall

Access: 3.5 km / 2.17 mi 20 min walk / 10 min drive

LaLaport BBCC

Shopping centre/mall

Access: 3.5 km / 2.17 mi 20 min walk / 13 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Gourmet Bar

Perfect for small gatherings and intimate get-togethers, enjoy the mellow ambience with a selection of beverages, including coffee, tea, cocktails, and beer, accompanied by delectable light bites.

Premier Lounge

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 232 m² / 2497.225 sq ft
Maximum seats capacity: 180
Maximum capacity for banquets: 130

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 3,048 reviews

TripAdvisor Rating 3.7/5 4,662 reviews

Deposit Refund? Think Again

vr e Business - 3/22/2025 TripAdvisor review

I stayed at Novotel Kuala Lumpur City Centre in March 2025 and had an extremely disappointing experience—not because of the room or service, but because of how the security deposit was handled. Unlike every other professional hotel I’ve stayed at, they did not use a standard pre-authorization, but instead fully charged MYR 400 to my card at check-in. I was assured at checkout that the money would be refunded within 24 hours, yet days later, it’s still not returned. To make matters worse, after I followed up, I was told the deposit was never received—an absurd claim, considering I have proof of the successful transaction and even the printed deposit receipt. They are now confusing a declined first attempt (due to a wrong PIN) with the successful second charge. I have a full-time professional career and should not be wasting valuable hours chasing down refunds and correcting the hotel’s internal errors. This situation is completely unproductive and unacceptable. After checking online, I found many guests reporting similar issues—some waiting weeks for their deposit to be returned. This is not an isolated mistake but a clear pattern of poor financial handling. As an Accor Plus Gold member, I am shocked by the lack of professionalism and accountability. I strongly advise other travelers to be extremely cautious with this property. Always demand full clarity on how your deposit is processed and get everything in writing—you may end up fighting to get your own money back, just like me. Valentino Stayed 13th to 20th March 2025 – Room 2810

Not as good compared to my previous stay

AlfredTanJB Solo travel - 3/19/2025 TripAdvisor review

I recently back to Novotel Kuala Lumpur City Centre again and, unfortunately, my experience was not as pleasant as I had hoped. The so-called "upgraded room" was lacking basic amenities like a bathrobe, which was disappointing. Additionally, the premier lounge did not meet the standards I experienced during my previous stay as it fell short in terms of service and overall quality compared with my previous stay when ismail still the lounge attendant. That said, I would like to highlight some positive aspects of my stay. Mr. Anu stood out for his exceptional service—he went above and beyond to ensure I had a firm pillow after learning about my preference, which made my stay a bit more comfortable. I was also impressed by the both day and night shift security guards, who not only recognized me but consistently greeted me warmly every time they saw me. Their attentiveness and kindness added a personal touch that I greatly appreciated. On another note, while the smoking area has been relocated to a brighter and seemingly safer spot, there is still a concerning risk. Its proximity to the main road makes it vulnerable to potential incidents, such as robberies by individuals on motorbikes who can easily access the area. I hope this is something the management considers addressing to ensure the safety and comfort of all guests. While there were some bright spots, I hope the management addresses the service inconsistencies to enhance the guest experience for future stays.

Great

Mick Solo - 3/18/2025 Confirmed reviews ALL

Dear Michael, Thank you so much for taking the time to leave us a rating. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back again soon. Sincerely Angelia Ku General Manager

Everything fine

Marcus S. Business - 3/18/2025 Confirmed reviews ALL

Dear Marcus, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

A quick but memorable stay.

Miranti K. Business - 3/18/2025 Confirmed reviews ALL

Dear Miranti, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

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Web-users rating

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All our hotels in Kuala Lumpur

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.

Novotel Kuala Lumpur City Centre 4 stars

Description

Hotel extras

Our accommodation(s)

Deluxe Room with 2 single Beds

Deluxe Room with 1 King Bed

Junior Suite with 1 King Bed

Hotel location

Access and transport

Hotel services

Food Exchange

Gourmet Bar

Premier Lounge

Breakfast

Pool

Fitness center

Meetings & Events

Our guest reviews

Web-users rating

Our other establishments nearby