Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,620 reviews

Best price
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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room with 1 King Bed

Photo out of - Deluxe Room with 1 King Bed

This room features a modern interior and a king-sized bed, ideal for 2 adults and a child. Enjoy 55'' LED TV, Deep Nature bathroom amenities, and option of connecting with a Deluxe Room with 2 Single Beds. Some rooms have no couch due to space limitation.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

This room features a spacious layout with a king-sized bed, ideal for 2 adults and 1 child. Enjoy a 55'' LED TV, Deep Nature bathroom amenities, and a cozy couch. There is only one unit of this room type per floor and no connecting room is available.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers two single beds setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 1 King Bed.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers a king-sized bed setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect for 2 adults and 1 child sharing a bed, our suite offers spacious living room, king bed, bathtub, coffee machine, two 55'' LED TVs, Premier Lounge access (breakfast & evening cocktail), and option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 302 rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 52 connecting rooms
  • 302 non-smoking rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Well-being

InBalance by Novotel

  • Outside
  • On site

InBalance by Novotel

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 144 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 1.09 € 5 MYR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Food Exchange

Photo out of - Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Cooking style
International
Capacity
150
Accessibility
Accessible service
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia
Telephone +60 3-2147 0888
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Premier Lounge

Photo out of - Premier Lounge

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Bar Type
BAR
Capacity
67
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Your good day starts with a great breakfast delight. Indulge in an extensive buffet spread at Food Exchange, featuring international and local fare as well as various selection of pastries and danishes.

Enjoy a refreshing dip in our outdoor swimming pool on Level 3 and unwind in a serene city oasis. Surrounded by city views, it is the perfect place to relax, soak up the sun, and recharge above the urban bustle.

Maintain your fitness routine at our modern fitness centre, conveniently located on Level 3. Open 24 hours a day, it is fully equipped to support your workout needs, whether for cardio, strength training, or a quick energising session during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,620 reviews

Customer review rating 3.5/5

Rahmad D. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Steven R. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Goh J. T. Families - Confirmed reviews ALL

Dear Goh J. T.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Lydia B. A. J. Families - Confirmed reviews ALL

Dear Lydia B. A. J.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.5/5

Norhafiza M. Y. Couples - Confirmed reviews ALL

Dear Norhafiza M. Y., Thank you for sharing your feedback. We are pleased to know that you enjoyed our convenient location. We appreciate your comments regarding the mattress comfort and will share them with our team for review. We hope to have the pleasure of welcoming you back for a more comfortable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Steven R. Solo - Confirmed reviews ALL

Have been staying with the hotel when in KL for 20yrs, but…. The hotel just isn’t maintaining the standards or improving my expectations when I stay. No recognition of status on arrival No recognition of birthday during my stay Cold food at breakfast stations when on hot plates to keep warm, so one keeping an eye of food temperatures during service The canned soft drinks in the premier club area were warm even when in the fridge All small things but each can have an impact on the perception of the hotel. The one good thing I will say is that I had problems with original room allocated. The next morning spoke with front desk who immediately arranged an alternate room. Took the time to take me to the new room to ensure I was happy with before actually moving me. Very impressed with the recovery options provided by the team

Customer review rating 5.0/5

Goh J. T. Families - Confirmed reviews ALL

My first time here though this hotel is not new to the city. Suite room was spacious and ideal for me and my child. Thank you.

Dear Goh J. T.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Lydia B. A. J. Families - Confirmed reviews ALL

Smooth experience from check in till checkout. Facilities is well maintained. Pillow is soft and nice to lie on. Having a good sleep on my night in Novotel Hotel. Breakfast also delicious with variety of food.

Dear Lydia B. A. J.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.5/5

Norhafiza M. Y. Couples - Confirmed reviews ALL

Overall its nice but the mattress is very hard.

Dear Norhafiza M. Y., Thank you for sharing your feedback. We are pleased to know that you enjoyed our convenient location. We appreciate your comments regarding the mattress comfort and will share them with our team for review. We hope to have the pleasure of welcoming you back for a more comfortable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Paul C. S. D. Solo - Confirmed reviews ALL

Great location - easy walk to Pavillion, TRX and KLCC, MRT, Monorel. Check-in and check-out are easy, friendly staff, breakfast was amazingly delicious.

Dear Paul C. S. D.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 2.0/5

Ahmad B. M. Y. Solo - Confirmed reviews ALL

This was my first stay at Novotel Kuala Lumpur, and while the room was lovely, there are a few areas where the overall experience could improve. The parking ramp is quite narrow, so guests should take extra care when driving down. During check-in, the staff member who attended to me did not offer a smile, which made the welcome feel rather cold. I prefer not to name him, as my intention is to provide constructive feedback. Having stayed at many four- and five-star hotels, I believe a warm, friendly welcome makes a real difference. The front desk creates the first impression of the hotel, and even a simple smile would help guests feel more comfortable. As a first-time guest and a Platinum member, I would also have appreciated a brief introduction to the hotel’s facilities, breakfast arrangements, and applicable membership benefits. Guests should not have to ask for every basic detail themselves. I booked the highest suite category available, and the room itself was nice and comfortable. However, the breakfast experience needs more attention. For example, the pancakes were sticking to the paper lining at the food counter, making them difficult to serve. Overall, I enjoyed the room, but a warmer welcome, clearer information during check-in, and better attention to breakfast presentation would make the stay much more satisfying. I hope this feedback helps the team improve the experience for future guests.

Dear Ahmad B. M. Y., Thank you for sharing your feedback following your first stay at Novotel Kuala Lumpur City Centre. We are pleased to hear that you enjoyed the comfort of your suite. However, we sincerely regret that certain aspects of your experience did not fully meet your expectations. Your comments regarding the warmth of our welcome, the information provided during check-in, and the breakfast presentation have been noted and shared with the relevant teams for review and improvement. We apologise that the recognition and service you experienced fell short of what you rightfully expected. We also appreciate your feedback regarding the parking ramp and will continue to remind guests to exercise care when entering and exiting the car park. We value your comments as they help us identify areas where we can do better, and we hope to have the opportunity to welcome you back for a more enjoyable and seamless experience. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Yi S. A. Families - Confirmed reviews ALL

Friendly & helpful staff, good location, room is clean

Customer review rating 5.0/5

Airene B. Business - Confirmed reviews ALL

Location was good, near to Pavilion Mall, Bukit Bintang and reasonable distance to KLCC. Our needs were accommodated and they were fast to respond with our requests.

Dear Airene B., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.0/5

Graham W. M. Couples - Confirmed reviews ALL

Initially Executive stay. I had to access seeds from level 1. The ironing board collapsed on my feet. I changed to normal stay - the toilet position is too close to the wall and to use sit at right angles. The wardrobe doors are warped so to prevent light emission I had to disconnect the cabinet light. Room 2018 very noisy Saturday night - in bed traffic noise in the early hours it felt like we were sleeping on the street. The air condioning must be older style as it is quite noisy.

Customer review rating 1.5/5

Eniko M. Business - Confirmed reviews ALL

As a Gold member I had to wait because another person was front in me who was not an All Accor member. So the priority welcome was zero. We arrived to the hotel around 4.30 and the room was not ready, only one of them. I also have to mention that others in front of us were given rooms! I had a two room reservation for the 4th to the 5th of October and from the 6th to the 9th. On the 5th we took a trip outside of Kuala Lumpur but while there at the reception I wanted to have a room from the 5th to the 6th so that we do not need to pack our things but leave in the room. The receptionist said that they did not have a free room. I checked the app and of course there was a free room. I reserved and I asked to speak with the manager on duty. He came after at least ten minutes and was not really interested in my complaint. I think that this is very bad for the hotel. I am a returning client but I am not sure that I will ever return to this hotel! This is not how you treat an All Accor Gold member!

Customer review rating 0.5/5

Bi K. Couples - Confirmed reviews ALL

I decline the offered 2,000 ALL‑points compensation, as it does not adequately address the multiple service failures I encountered. 1. Severe housekeeping failure: dried chewing gum found on the bedding. 2. Faulty air‑conditioning generating loud, engine‑like noise that ruined my rest. 3. Unaddressed error: incorrect guest name on the welcome card, showing poor attention to guest details.

Customer review rating 3.5/5

Fasiullah M. Families - Confirmed reviews ALL

Overall good experience. However, the size of the room was very small, given it was advertised as for 3 person on Accor, it was very restricted with 2 single beds only. Breakfast wasn't really good with basic choices, not much continental or Asian dishes.

Dear Fasiullah M., Thank you for sharing your feedback following your stay at Novotel Kuala Lumpur City Centre. We are pleased to hear that you appreciated our convenient location and the service provided by our team. Regarding your comments on the room size, we would like to clarify that the occupancy for three persons indicated on our hotel website refers to two adults and one child. For a stay involving three adults, we would recommend an additional bed to provide greater comfort during your stay. We also appreciate your feedback on our breakfast selection. Your comments are valuable to us as we continuously strive to enhance our dining experience and improve our offerings to cater to the diverse preferences of our guests. Thank you once again for your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 3.5/5

Sabeer I. Families - Confirmed reviews ALL

The most horrible Breakfast selection and all over Novotel have completely rubbish check in at the reception the priority check in is a name in front

Customer review rating 2.0/5

Eric G. Business - Confirmed reviews ALL

I was extremely disappointed with the hotel in every respect and I won’t be returning. The GOLD ALL card is completely useless: no priority queue for its holders, no complimentary drink as stated in the booking, no room upgrade, etc.

Customer review rating 5.0/5

Lim Y. J. Business - Confirmed reviews ALL

It's a pleasant stay at Novotel.

Dear Lim Y. J., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank Y. for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Wyle S. A. Solo - Confirmed reviews ALL

The staff was great, room was clean. I would like to come back soon.

Dear Wyle S. A., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.0/5

Norliza B. A. K. Couples - Confirmed reviews ALL

It was all good. I reached quite early, hence, not getting a room immediately was quite expected. Thank you, Amirul, for the room upgrade. Housekeeping was good. Breakfast spread was sufficient. The pastries were delicious! I only have one negative remark about breakfast; ie. the service staff need to be more pro-active in clearing empty plates and cups from guests' tables. Thumbs' up to ALL your Bangladeshi staff whom I had the chance to interact with. They are so genuine and so sincere. Speaking of Bangladeshi staff, I was told that Feroz from Premier Lounge already left your hotel and left Malaysia too. He was one of your best staff when I stayed for 4 or 5 nights in Dec 2023. It's unfortunate that I took so long to return to your hotel again. The reason for not returning to your hotel everytime I come to KL (which is almost every month and sometimes twice a month) is that your carpark is too small and inconvenient to manouvre my car. Also, entering on a weekday would mean that I need to park further down the basement. I reckon your staff occupy the upper basement since they report to work as early as 8 - 9am. A sheltered access to the escalator to Pavilion Mall would be a nice addition too. Overall, I may come back to your hotel again.

Customer review rating 3.5/5

Viktoria M. L. Business - Confirmed reviews ALL

It was a good stay if not for the haze. Of course not at all the fault of the property. Will return :)

Customer review rating 1.5/5

Pauline O. Friends - Confirmed reviews ALL

First of all the room was only partially cleaned for the 3 nights I stayed in. How do I know? There were some oversized trash which I couldn’t fit into the dustbin so I packed it in a bag and place it right beside the dustbin. It was not cleaned and it’s not like it’s items that maybe seemed valuable and they didn’t want to risk throwing wrong items, those are clearly food waste and food packaging. Also the sink area in the washroom was left uncleaned for 3 nights. There was also a sanitary bag I used and placed in the washroom that was not cleaned at all. However my worst experience came from the breakfast buffet. I personally purchased breakfast for another pax as my friend wanted to come visit and as the hotel lobby staff told me if I paid prior I can get it at a discounted price I paid for the extra pax the night before and confirmed with them that I will be having breakfast for 3 under my room number the next morning. They also confirmed with me I just need to tell the room number when I head over to the breakfast. Lo and behold the next day came and when my friend arrived and told the room number he was made to pay again and he paid unknowingly. When I found out I made the trip to the buffet front counter to get the chargeback and explained that I had paid for the extra pax the night before asking if they could kindly check again. The staff in charge was extremely rude and giving me attitude. He actually told me no, shook his head and told me that ME as the customer should be the one to come inform them before hand! I tried to explain to him that I already checked with the lobby the night before and honestly out of so many hotels I’ve been to, regardless budget or posh hotels were I ever been told to “update them” myself! In fact he kept chiding me and didn’t want to do the charge back until the manager interfered. Even with that he was not apologetic and this whole experience cemented it for me never to come to this hotel ever again. To be fair the rest of the staffs were nice all it takes is that one bad experience to spoil the rest.

Other web-users rate our hotel

  • 2,615 reviews 9.5/10 Location
  • 2,196 reviews 7.5/10 Room
  • 2,360 reviews 8.1/10 Service
  • 46 reviews 6.7/10 WiFi
  • 1,076 reviews 8.5/10 Cleanliness
  • 958 reviews 5.6/10 Comfort
  • 847 reviews 6.2/10 Breakfast
  • 547 reviews 6.1/10 Food

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