Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,630 reviews

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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room with 1 King Bed

Photo out of - Deluxe Room with 1 King Bed

This room features a modern interior and a king-sized bed, ideal for 2 adults and a child. Enjoy 55'' LED TV, Deep Nature bathroom amenities, and option of connecting with a Deluxe Room with 2 Single Beds. Some rooms have no couch due to space limitation.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

This room features a spacious layout with a king-sized bed, ideal for 2 adults and 1 child. Enjoy a 55'' LED TV, Deep Nature bathroom amenities, and a cozy couch. There is only one unit of this room type per floor and no connecting room is available.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers two single beds setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 1 King Bed.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers a king-sized bed setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect for 2 adults and 1 child sharing a bed, our suite offers spacious living room, king bed, bathtub, coffee machine, two 55'' LED TVs, Premier Lounge access (breakfast & evening cocktail), and option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 302 rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 52 connecting rooms
  • 302 non-smoking rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Well-being

InBalance by Novotel

  • Outside
  • On site

InBalance by Novotel

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 144 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 1.10 € 5 MYR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Food Exchange

Photo out of - Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Cooking style
International
Capacity
150
Accessibility
Accessible service
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia
Telephone +60 3-2147 0888
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Premier Lounge

Photo out of - Premier Lounge

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Bar Type
BAR
Capacity
67
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Your good day starts with a great breakfast delight. Indulge in an extensive buffet spread at Food Exchange, featuring international and local fare as well as various selection of pastries and danishes.

Enjoy a refreshing dip in our outdoor swimming pool on Level 3 and unwind in a serene city oasis. Surrounded by city views, it is the perfect place to relax, soak up the sun, and recharge above the urban bustle.

Maintain your fitness routine at our modern fitness centre, conveniently located on Level 3. Open 24 hours a day, it is fully equipped to support your workout needs, whether for cardio, strength training, or a quick energising session during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,630 reviews

Customer review rating 2.0/5

Gihan J. Couples - Confirmed reviews ALL

Dear Gihan J., Thank you for sharing your feedback regarding your recent stay at Novotel Kuala Lumpur City Centre. Please accept our sincere apologies for the inconvenience and frustration you experienced in arranging your late check-out. We understand your disappointment, particularly as you had made the request in advance and had to follow up on the matter the following day. We also regret that the late check-out arrangement and the applicable charges did not meet your expectations. We appreciate that this situation may have caused unnecessary inconvenience to your stay, and we are sorry that the overall experience fell short of the seamless service we strive to provide. Your feedback has been shared with the relevant team for review, as we continuously seek to improve our communication and service delivery to ensure a more pleasant experience for our guests. Thank you for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back to Novotel Kuala Lumpur City Centre and provide you with a more satisfying experience in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 2.0/5

Tan W. B. Business - Confirmed reviews ALL

Dear Tan W. B., Thank you for sharing your feedback on your recent stay with us. We sincerely apologise for the inconvenience caused and regret that our food selection and room conditions did not fully meet your expectations. Your comments are well noted, and we appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back to Novotel Kuala Lumpur City Centre for a more pleasant and enjoyable experience in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Antony C. Solo - Confirmed reviews ALL

Dear Antony C., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Chun T. J. Solo - Confirmed reviews ALL

Dear Chun T. J., Thank you for sharing your feedback on your recent stay at Novotel Kuala Lumpur City Centre. We are pleased to hear that you enjoyed our convenient location, powerful shower, and in-room 3M drinking water filtration system. However, we sincerely apologise for the inconvenience caused by the noisy air-conditioning system. Your feedback is important to us and has been shared with our team for further attention and improvement. We truly appreciate your review and look forward to welcoming you back for a more comfortable and enjoyable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Deddy E. W. Business - Confirmed reviews ALL

Dear Deddy E. W., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Dear Gihan J., Thank you for sharing your feedback regarding your recent stay at Novotel Kuala Lumpur City Centre. Please accept our sincere apologies for the inconvenience and frustration you experienced in arranging your late check-out. We understand your disappointment, particularly as you had made the request in advance and had to follow up on the matter the following day. We also regret that the late check-out arrangement and the applicable charges did not meet your expectations. We appreciate that this situation may have caused unnecessary inconvenience to your stay, and we are sorry that the overall experience fell short of the seamless service we strive to provide. Your feedback has been shared with the relevant team for review, as we continuously seek to improve our communication and service delivery to ensure a more pleasant experience for our guests. Thank you for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back to Novotel Kuala Lumpur City Centre and provide you with a more satisfying experience in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 2.0/5

Tan W. B. Business - Confirmed reviews ALL

1. Food option feels basic budget. 2. Rooms are clean but feels older. Location has been prime but the timeless landmark should deserve upgrade soon. :)

Dear Tan W. B., Thank you for sharing your feedback on your recent stay with us. We sincerely apologise for the inconvenience caused and regret that our food selection and room conditions did not fully meet your expectations. Your comments are well noted, and we appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back to Novotel Kuala Lumpur City Centre for a more pleasant and enjoyable experience in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Antony C. Solo - Confirmed reviews ALL

I was extremely happy with the very early check in and upgrade to the very quiet 28th Floor. I met some excellent staff: Ms Balqis in Room Reservations handled my pre-arrival phone call perfectly. Ms Alila handled my early check in extremely efficiently and was very friendly, just like Ms Maria on my previous visit 2 months ago. Ms Tan formerly an Intern in the Premier Lounge was again extremely helpful. Very happy to see her take up a permanent position at the Front Desk. Ms Liana on the overnight shift was extremely helpful before breakfast. Mr Rashid works very hard and efficiently in the Premier Lounge. Mr Ismail is always friendly in the Lobby Lounge. GM Ms Angelia and FOM Mr John are very friendly and proactive. The Welcome Amenity was much appreciated. My only suggestion is that you order shavers for the rooms which are not blunt and quite difficult to use.

Dear Antony C., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Chun T. J. Solo - Confirmed reviews ALL

Standard novotel property albeit slightly on the older side. Location is superb with almost walking distance to city centre (could be a pro & con for some people). The one thing I like the most apart from its location would be the strong & powerful shower coupled with the filtration system for drinking water. One thing I dislike would be the noisy air conditioning system. It is really loud. Overall, a well situated standard Novotel property.

Dear Chun T. J., Thank you for sharing your feedback on your recent stay at Novotel Kuala Lumpur City Centre. We are pleased to hear that you enjoyed our convenient location, powerful shower, and in-room 3M drinking water filtration system. However, we sincerely apologise for the inconvenience caused by the noisy air-conditioning system. Your feedback is important to us and has been shared with our team for further attention and improvement. We truly appreciate your review and look forward to welcoming you back for a more comfortable and enjoyable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Deddy E. W. Business - Confirmed reviews ALL

Everything is good.

Dear Deddy E. W., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 1.0/5

Muhammad H. K. Business - Confirmed reviews ALL

The staff simply checked my ID and hand me keycard. She did explained about the lounge and timing, that is all. Other service were not mentioned not even courtesy of late checkout. Breakfast was a mayhem. I did ask for takeaway box as I am running out of time and late for appointment. It was just past 8am where one lady came and nag before refusing my request. Her concern is that she needs to supervise the halal preparation, cross contamination etc and even suggested me to take my time; grab coffee and sit down for a proper breakfast. Never in my life, a business hotel in the middle city centre have such policy. Being a business centric hotel, the management should show a good practice. The lounge was okay in my opinion but the quality can be improved. Nothing extra from the main breakfast option in restaurant. Same menu but limited. Lounge supposedly serve a bit extra as a substance to premium guest. Housekeeping left my door open on the first day. It was not shut properly hence risking my items inside. Housekeeping also attempted to enter on my checkout day without knocking; fortunately the latch was on. I was not given a late checkout at first, was given only to 1pm as they say it is busy. I negotiated and they allow until 2pm. Not to mention that I checked in late after work around 9pm. My booking is per my original; no upgrade at all. Welcome amenities are very poor; Ibis and Mercure did better. It is my first stay in Novotel malaysia and sorry; I am not looking forward to anymore stay under Novotel.

Dear Muhammad H. K., Thank you for sharing your feedback regarding your recent stay at Novotel Kuala Lumpur City Centre. Please accept our sincere apologies for the various inconveniences you experienced, particularly with the breakfast service, housekeeping concerns, check-in experience, and late check-out arrangements. We regret that these shortcomings fell short of your expectations and did not reflect the level of hospitality we strive to provide. Your feedback is valuable to us, and we will share your comments with the respective teams for review and improvement. We are truly sorry that your first experience with Novotel in Malaysia was disappointing. We sincerely hope you may reconsider giving us another opportunity to provide you with a more pleasant and memorable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Parvinder D. Families - Confirmed reviews ALL

Comfortable stay but mix up with check out dates and our room was booked to check out one day early which was distressing

Dear Parvinder D., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.0/5

Khin Y. L. Business - Confirmed reviews ALL

Everything’s great except for small sized room and bed. Anyway, my overall experience is great, prime location, good service, well equipped.

Dear Khin Y. L., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Swami S. K. Families - Confirmed reviews ALL

All staff were supported and had a great experience

Dear Swami S. K., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Loke P. W. Solo - Confirmed reviews ALL

The friendliness of the staff provides a wonderful experience and one of the reasons I enjoyed returning to Novotel whenever I am in KL.

Dear Loke P. W.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Annie C. Business - Confirmed reviews ALL

Overall the stay is acceptable, it is near to my office, therefore I choose this hotel. Only feedback is the water heater in the room, the hot water was not consistent, and it can turn to extreme cold or extreme hot without adjusting the tap.

Dear Annie C.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Theodora R. Business - Confirmed reviews ALL

Staff members were very welcoming and attentive to my needs! Various services were available as well. The room was very spacious =)

Dear Theodora R., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Johari N. Business - Confirmed reviews ALL

I booked a day stay room at the Novotel Kuala Lumpur City Centre recently, and it is easily one of the most practical daytime bases you can find in the Golden Triangle. The standout feature of this hotel is the location. Being directly connected to the indoor pedestrian skybridge is a game-changer. I was able to drop my bags, do some work, and then walk completely undercover to Pavilion KL and the KL Convention Centre in just a few minutes, avoiding the midday heat and traffic entirely. The room itself was clean, quiet, and highly functional. The ergonomic desk made it easy to get work done. A really nice, modern touch was the built-in 3M drinking water filter right in the room, it made staying hydrated so much easier without relying on plastic bottles. For a daytime spot to rest, shower, work, and shop, the value for money here is unbeatable. I will definitely use this hack again.

Dear Johari N., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.5/5

Chris C. Business - Confirmed reviews ALL

OK stay with the well connected location. Cleanliness lack off abit, breakfast was OK and may be consider more varieties.

Dear Chris C., Thank you for sharing your feedback following your stay at Novotel Kuala Lumpur City Centre. We are pleased to know that you appreciated our well-connected location. However, we sincerely apologise for the shortcomings in cleanliness and the breakfast selection that did not fully meet your expectations. Please be assured that your comments have been shared with our Housekeeping and Food & Beverage teams for their attention and improvement. Your feedback is valuable to us as we continuously strive to enhance our guest experience. We hope to have another opportunity to welcome you back and provide you with a more enjoyable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 3.0/5

Lim H. B. Business - Confirmed reviews ALL

My first visit to novotel kl, the experience was not as great as novotel sg and novotel bangkok

Dear Lim H. B., Thank you for sharing your feedback following your recent stay at Novotel Kuala Lumpur City Centre. We sincerely apologise that your experience did not meet your expectations, particularly with the extended wait for your room and the lack of attentive follow-up from our team while you were waiting at the Premier Lounge. As an ALL Platinum member, we understand that you would have expected a more seamless and welcoming arrival experience, and we regret that we fell short on this occasion. We also acknowledge your feedback regarding the communication of our Premier Lounge benefits and operating hours. Our team should have been more proactive in providing you with the necessary information and ensuring you felt well taken care of throughout your wait. Please be assured that your comments have been shared with the relevant team leaders for review and follow-up, as we continuously strive to improve our service standards and deliver a more thoughtful and personalised experience to our guests. We truly appreciate your feedback and hope you will give us another opportunity to provide you with the warm hospitality and memorable stay you rightfully expect from Novotel. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Chethan A. Families - Confirmed reviews ALL

Location of the hotel was perfect

Dear Chethan A., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was A. pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 0.5/5

Kailash K. J. Families - Confirmed reviews ALL

Very bad condition rooms Poor customer service Very bad food for vegetarian

Dear Kailash K. J., Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you encountered during your stay with us. We are particularly concerned to learn about the condition of the room, the bathroom fittings, the service you received from our team, as well as your dining experience. We also regret that the additional charge for towel cleaning did not meet your expectations. Please be assured that your comments have been noted and will be shared with the respective departments for further review and attention. This is certainly not the level of hospitality and experience we strive to deliver, and we are truly sorry for the setbacks you experienced. Your feedback is important to us as we continuously work towards improving our facilities and service standards. We hope you will consider giving us another opportunity to provide you with a more pleasant and memorable experience in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Tan B. C. Couples - Confirmed reviews ALL

They celebrated my sister's wedding anniversary. 👍🏻

Dear Tan B. C., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Natasha I. Families - Confirmed reviews ALL

thanx to sofa that u put in the room,it's really helpful for us who stayed with kids which sometimes too crowded to sleep on the bed..varieties of tv channel also added some values for us to stay again in your hotel😂

Dear Natasha I.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Siti Z. R. Solo - Confirmed reviews ALL

Would like to give a commendation to Victor who assisted me during checking. His service is impeccable. Kudos victor and i truly appreciate you and your attentiveness.

Dear Siti Z. R., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Other web-users rate our hotel

  • 2,614 reviews 9.5/10 Location
  • 2,199 reviews 7.5/10 Room
  • 2,351 reviews 8.1/10 Service
  • 46 reviews 6.7/10 WiFi
  • 1,063 reviews 8.5/10 Cleanliness
  • 962 reviews 5.5/10 Comfort
  • 844 reviews 6.3/10 Breakfast

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