Novotel Kuala Lumpur City Centre Hotel 4 stars

Hotel check in was efficient, rooms were clean and new, hotel location excellent and just accross major shopping areas and food outlets. Overall great value for money. Would definetly stay here again.

Everything nice

Had wonderful experience staying in Novotel, good inhouse facilities, especially the pool, good management, adhere with Covid-19 SOP, good location withsel3ction of local and fine dining within reach..

Clean room, friendly staff. But some of the elevators were not functioning.

Nice staff . Nice facilities Fulfill what we want Will come again next time

Pleasanthowver your pillos are to flat and too soft

This is my first stay at Novotel Kuala Lumpur. During check in, the person put my membership in Gold even after I showed her my digital card showing Platinum. She also forgot to return my IC and card and i only discovered when already at the room, so that I have to go down again to get it back. This make me have to explained during breakfast on the complimentary. Only one lift was opened during my stay and we have to wait longer time to use the lift. The parking was charged RM5 daily.

It was a good stay. The room is very comfortable. The selection of food could be better but the food was tasty.

Friendly staff, clean n nice room,

I got so much to tell and comments some are good and some are bad. Even though the bathroom has been refurbished but the toilet seat still not in the very right position. I hope they can do better when I come again.

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!