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Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.8/5 4,667 reviews

ALLSAFE approved hotel

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Novotel Kuala Lumpur City Centre
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+ 20 Services

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Business Desk

Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

GOURMET BAR

Non contractual photo

Perfect for small gatherings and intimate get-togethers, enjoy the Charmante of hustle and bustle of the Kuala Lumpur city with the selections of beverage offerings as well as delectable light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,667 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,228 reviews

Strategic location

Customer review rating 3.5/5

Anonymous Solo - 21/01/2021 Confirmed reviews ALL

- just a bit input, last time I had trouble with credit card, I unable order grab. The reception even unable to provide me any public taxi number. He said management did not allowed. I was on hurry to airport, he just said sorry cannot help. How come it happen, even small hotel always have taxi number that can be ordered or contacted.

Dear Y., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. Sincere apologies for your encounter with the staff, clearly this was a very poor attempt at customer care that could have easily been avoided had it been handled carefully. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Syed Shaffik Zhakir Operation Manager Novotel Kuala Lumpur City Centre

Good stay.

Customer review rating 4.5/5

Anita H. Families - 20/01/2021 Confirmed reviews ALL

Service are good but the parking space is limited and small.

Dear Hazrani H. Basri, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Syed Shaffik Zhakir Operation Manager Novotel Kuala Lumpur City Centre

Pleasant city stay

Customer review rating 4.0/5

Sharif Couples - 19/01/2021 Confirmed reviews ALL

A nice hotel within the main KL shopping district.

Dear Sharifuddin M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Very good

Customer review rating 5.0/5

Atikah Solo - 18/01/2021 Confirmed reviews ALL

I dont know how many times ive stayed in this hotel, but it was never a bad time here. I love it.

Dear Nurul Atikah Binti S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 4.5/5

Azrul Families - 16/01/2021 Confirmed reviews ALL

Love to stay here. Room clean, staff very friendly. Worth it

Dear Azrul Azizi A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

The room is quite small. We are two people in the room but, the toiletries - slippers, laundry bag, etc, is for one only

Customer review rating 3.0/5

Anonymous Friends - 15/01/2021 Confirmed reviews ALL

Quite okay, the buffet selection is very limited and quite pricey

Dear Eirry R., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Where are thise privilege for Gold member?

Customer review rating 3.5/5

Chin P. L. Friends - 12/01/2021 Confirmed reviews ALL

As title said. No different for other walk-in guest.

Dear Mr. Chin Peng L., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Mr. Chin Peng L., with Renovation still in progress at our Premier Lounge and Limitations of Suite Room availability for upgrade since you our Gold Member, we apologize on this matter and hope you will be give us second change in near future to serve you better. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located, good stay, very cozy

Customer review rating 5.0/5

Maizatul A. A. Families - 11/01/2021 Confirmed reviews ALL

At first it a bit frustrated. Our connecting room giving an unpleasant aroma which very disturbing. Thanks to Ms Magesh Samugan and her team for their swift action upon the complaint. Our rooms changed almost immediately. Nice room setting, comfort with a nice view. Breakfast OK, F & B staff are friendly. Apart from the challenging driveway to the parking lot and closed swimming pool, we really enjoy our stay. Thanks for the hospitality. Sure will check in again.

Dear Maizatul Aini A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 4.0/5

Nadira Families - 10/01/2021 Confirmed reviews ALL

Good service, well located

Dear Nadira M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Comfy Stay

Customer review rating 5.0/5

Mohamad H. Business - 10/01/2021 Confirmed reviews ALL

Everything was smooth and perfect.

Dear Mohamad H. M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good Stay

Customer review rating 4.0/5

Zabidah K. Families - 10/01/2021 Confirmed reviews ALL

Everything meets my expectations except the parking rules which I found inconvenient as a hotel (staying) guest.

Dear Zabidah K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Worth it and Strategic

TripAdvisor rating 5.0/5

mrashidah2021 Business - 10/01/2021 TripAdvisor review

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

Dear Mrashidah2021, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Please responds to the call and chat, and notify guest what to prepare during check-in.

Customer review rating 4.5/5

Kamil K. Families - 08/01/2021 Confirmed reviews ALL

I hope that the hotel responds to the chat and pickup the call from guest before the check in so that we know if our request is available or not. In my experience this is the first hotel needed IC for all guests which is a little bit weird and annoying because I need to walk to the waiting area which is very far to get my family's IC. The way to enter parking is very narrow and need to pay the parking fee for RM5. During breakfast I've found out the bread a little bit stale and dry, koey teow goreng taste awful. There's some part of swimming pool got some dirt. Aside the parking space, hope the others can be improvise. Overall me and my family love the stay. They gave me what I request during check in - interconnecting room and baby court. The place are very secure where you need to insert your card in the lift first before press the floor button. The TV is very big. Room is clean, spacious, and have modern design. Love the design of the bathroom. Breakfast have many varieties, and the western food very delicious. The WIFI also easy to access and very fast.

Dear Mr. Kamil K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Mr. Kamil, regards request IC during Check in, that actually requirements by Malaysia government Law to register all Occupied Guest to Protect our Guest safety incase Hotel in Fire or other disaster. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well Located & Good stay

Customer review rating 4.5/5

Mohd R. A. H. Business - 08/01/2021 Confirmed reviews ALL

Everythings perfact only cleaner come for cleaning using shoes. As muslim guest, we are solat in our room during this pandemic issue.

Dear M Rashid Bin Abu H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. Please accept our sincere apology in regards our Room Attendant behavior. We taking step for corrective action. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Average

Customer review rating 2.5/5

Francis L. Couples - 08/01/2021 Confirmed reviews ALL

Location is strategic, staff is good. But, car park is horrible, breakfast is disappointment.

Dear Francis L., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located

Customer review rating 4.0/5

Philip T. Couples - 07/01/2021 Confirmed reviews ALL

nice, will visit again

Dear Philip T., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

good

Customer review rating 4.0/5

Syikin Families - 07/01/2021 Confirmed reviews ALL

good service and comfortable room..tq

Dear Norasyikin M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

I always stay here for my business trip

Customer review rating 4.0/5

Izzat Business - 06/01/2021 Confirmed reviews ALL

I like the room environment. it so cool and confy

Dear Ahmad Izzathafizi A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

nice room , place near pavilion

Customer review rating 4.5/5

Nolie8179 Solo - 06/01/2021 Confirmed reviews ALL

2nd time at Novotel and both is good stay love the room the bed arghhhh sleep till the afternoon love giler .. Tq Novotel i will come again.

Dear Norlida I., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

good stay

Customer review rating 5.0/5

Anonymous Families - 06/01/2021 Confirmed reviews ALL

best hotel

Dear Mohd H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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