Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,512 reviews

Novotel Kuala Lumpur City Centre - Image 1
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Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,512 reviews

Customer review rating 4.5/5

Martin W. Business - Confirmed reviews ALL

Always feels like home, from the security guard at the drive way, to all the staff. Very friendly and professional. In particularly Mr Anu who warmly goes the extra miles to provide a great guest experience.

Dear Martin W., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Desmond B. H. Couples - Confirmed reviews ALL

Very good location, very friendly and efficient staff, extremely good value

Dear Desmond B. H.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 2.5/5

Nia W. S. Business - Confirmed reviews ALL

I would like to share some feedback regarding the room assigned to me (Room 1211). The toilet layout appears somewhat unusual. Although the bathroom has a fair amount of space, the toilet bowl is positioned very close to the right wall and also near the wash basin. This makes it somewhat uncomfortable to use, especially for big size guests, as the space is quite tight. When seated, the knees also touched the basin counter due to the limited space. It would be helpful if the front desk team could take note of such room layouts and consider guest comfort or needs when assigning rooms during check-in.

Dear Nia W. S., Thank you for taking the time to share your feedback regarding your stay with us at Novotel Kuala Lumpur City Centre. Please accept our sincere apologies that the bathroom layout in your room that did not meet your expectations and caused discomfort during your stay. While the physical layout of the bathroom is part of the room’s original design and unfortunately not something we are able to modify, we truly appreciate you bringing this to our attention. Your feedback is valuable to us as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back again for a more comfortable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Joanne T. Couples - Confirmed reviews ALL

Not only is hotel well located, but the rooms are blessedly quiet

Dear Joanne T.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Sam A. Families - Confirmed reviews ALL

Reception was excellent. Proximity to Pavillion and eating outlets was very convenient

Dear Sam A., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Other web-users rate our hotel

  • 2,708 reviews 9.5/10 Location
  • 2,257 reviews 7.5/10 Room
  • 2,396 reviews 8.2/10 Service
  • 50 reviews 6.4/10 WiFi
  • 1,151 reviews 8.1/10 Cleanliness
  • 962 reviews 5.5/10 Comfort
  • 894 reviews 6.6/10 Breakfast
  • 172 reviews 5.4/10 Pool

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