Novotel Kuala Lumpur City Centre Hotel 4 stars

Everything was smooth and perfect.

Everything meets my expectations except the parking rules which I found inconvenient as a hotel (staying) guest.

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

I hope that the hotel responds to the chat and pickup the call from guest before the check in so that we know if our request is available or not. In my experience this is the first hotel needed IC for all guests which is a little bit weird and annoying because I need to walk to the waiting area which is very far to get my family's IC. The way to enter parking is very narrow and need to pay the parking fee for RM5. During breakfast I've found out the bread a little bit stale and dry, koey teow goreng taste awful. There's some part of swimming pool got some dirt. Aside the parking space, hope the others can be improvise. Overall me and my family love the stay. They gave me what I request during check in - interconnecting room and baby court. The place are very secure where you need to insert your card in the lift first before press the floor button. The TV is very big. Room is clean, spacious, and have modern design. Love the design of the bathroom. Breakfast have many varieties, and the western food very delicious. The WIFI also easy to access and very fast.

Everythings perfact only cleaner come for cleaning using shoes. As muslim guest, we are solat in our room during this pandemic issue.

Location is strategic, staff is good. But, car park is horrible, breakfast is disappointment.

nice, will visit again

good service and comfortable room..tq

I like the room environment. it so cool and confy

2nd time at Novotel and both is good stay love the room the bed arghhhh sleep till the afternoon love giler .. Tq Novotel i will come again.

best hotel

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

Staying with family for a staycation to celebrate New Year 2021.

The Novotel, Bukit Bintang is always a nice place to stay. Cozy room and well located. I just found a few points to be considered: a. The toilet bowl position is not convenience for a big people as it too close to the wall (room 1211) b. Parking is too narrow, thus a bit challenging for mid size and above type of car. Well, knowing that the given parking spaces has to deal with it but I believe there is still a room for improvement. Thank you and looking forward to stay in Novotel BB, or other Le Accor's partner hotels.

My experience was satisfactory in general. We were given a corner room with a comfy bed, working aircon and TV. There was one item that always attract small amount of ants which is the kettle. I've been using the kettle to boil water and leave it until it gets warmer, but the ants came from no where always wonder around the kettle, as times goes by when i poured out the water there will be few ants' bodies floating in the water. At first I thought it was the sugar pack but it wasn't, the ants just went into the kettle and that's it. My stay includes breakfast. In current situation when we dine in a buffet environment we will put up mask to grab our food, and i can see all the banquet waiters also wearing mask and hand gloves which is good; furthermore customers were asked to wear the hand gloves provided to pick up food from buffet line which also good. However I noticed there were guests came in without masks and walked to buffet line to take food without a mask. Probably the restaurant manager should remind the guest and emphasise the need to practice hygiene to respect to the requirements set by Ministry of Health.