Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.8/5 4,537 reviews

#ALLSAFE Accor

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Novotel Kuala Lumpur City Centre
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Room 1

Number of guests
Children's age

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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Business Desk

Executive Room 2 Single Beds

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 1 King Size Bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room 2 Single Beds

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room 1 King Bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

GOURMET BAR

Non contractual photo

Perfect for small gatherings and intimate get-togethers, enjoy the Charmante of hustle and bustle of the Kuala Lumpur city with the selections of beverage offerings as well as delectable light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,537 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,220 reviews

Perfect get away in city

Customer review rating 3.8/5

A. A. Couples - 24/11/2020 Confirmed reviews ALL

Had my good time thanks

Love the hotel

Customer review rating 3.8/5

Yda Couples - 24/11/2020 Confirmed reviews ALL

Overall, we really love the hotel ambiance. Just one thing, please improve the cleanliness of the room toilet (bowl).

Good for stay,friendly staff

Customer review rating 3.8/5

Nik A. Couples - 23/11/2020 Confirmed reviews ALL

I like ur service food and accomodation

Good stay

Customer review rating 3.8/5

Sj T. Families - 23/11/2020 Confirmed reviews ALL

Very good customer services given. Staff are all very friendly and helpful. The rooms are clean and comfortable. Hotel is located at a very strategic location just opposite of pavillion.

Good Stay

Customer review rating 3.8/5

Ida Couples - 21/11/2020 Confirmed reviews ALL

It was a splendid stay, we enjoyed our stay since it was so near to Pavilion. There is one problem though, the bathroom hole was blocked where the water will not flow properly and went into the dry part of the bathroom.

Satisfactory

Customer review rating 3.8/5

W. Couples - 20/11/2020 Confirmed reviews ALL

Satisfied with the overall hotel setting during this lock down period. This hotel is in a great location, from the in-room setting till the breakfast, it is well satisfactory. However, if this hotel is to position as a business hotel, ideally should have an in-room espresso maker.

Nice Hotel

Customer review rating 3.8/5

Nza Business - 18/11/2020 Confirmed reviews ALL

Highly Recommended

Good stay with husband :)

Customer review rating 3.8/5

Natasha Couples - 17/11/2020 Confirmed reviews ALL

Thank you for your hospitalilty. Also your excellent staff during my check in & check out. I really forgot her name. She is sweet and very friendly. :) To Novotel , Please appreciate her efforts as i do. She deserve it.

Well located

Customer review rating 3.8/5

Amira Business - 17/11/2020 Confirmed reviews ALL

At first I'm facing bad experience since I have to wait for long hours for my exchange room since my room door are having problem. Kindly improve on the maintenance part regularly before delivering the key room to customers. On 2nd day much more better since no problems occurs. So I suggest better to change the lift and room access using tap card instead of slot in the card. It is much convenient compare to current technique. Tq

Good stay

Customer review rating 3.8/5

Anonymous Solo - 17/11/2020 Confirmed reviews ALL

Everything is perfect.

Well Located and easy access to Pavilion Mall and others

Customer review rating 3.8/5

Steven L. Solo - 14/11/2020 Confirmed reviews ALL

Warm and helpful at the reception desk during both Check-In & Check-Out. Very Pleasant and clean room. Aircon was excellent with good temperature and noise control.

Pleasant experience

Customer review rating 3.8/5

Rizalsyah A. Business - 11/11/2020 Confirmed reviews ALL

It was a complete pleasant stay experience. As usual, room is always immaculately neat and tidy. Pleasant and tactful staff.

Dear Rizalsyah A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

unmistakably Accor

Customer review rating 3.8/5

J., E. Business - 05/11/2020 Confirmed reviews ALL

Centrally located within a bustling district surrounded by fascinating Malls and all Bukit Bintang attractions but yet homey and calm as soon you entered the room. Recent stay on 02.11 with the pandemic measures being in force still able to enjoy the buttery crispy croissant despite it was delivered in a box to your room.

Dear Eduin J., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great experience

Customer review rating 3.8/5

Robin Solo - 04/11/2020 Confirmed reviews ALL

Perfect room experience and location. The receptionists are helpful and courteous as well. Truly a memorable experience. The receptionist (a lady, I think her name is Ezra) took the effort to relocate me upon my humble request for a room that I find more suitable and comfortable. It was a great stay. I look forward to return. Thank you towards the team!

Dear Robin C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good Renovated Hotel in Kuala Lumpur City Center

Customer review rating 3.8/5

Tai Couples - 02/11/2020 Confirmed reviews ALL

Novotel Kuala Lumpur hotter is a good renovated hotel in City Center. 10 minutes walk to Pavillion Mall, 15 minutes to Sungei Wang Plaza and 20 minutes to KLCC. The room look comfortable and floor carpet is new, bed and pillow is comfortable. The hot water is good and water pressure is strong. The room size of 26 m2 is just fit for 2 persons stay. The room centralise air conditioning is hard to control, we put a temperature 13 C and speed at Highest but the room especially day time not feel cold. The LCD 55” is very good size but the TV programs is very limited,l choice, beside NTV7 and 8TV, there is no Other Chinese programme , news or movies for Chinese. The breakfast Box was provided by hotel and will sent to our room in the morning. The breakfast is very limited choice mainly is bread, fruit and juice. There is no fried noodles or nasi lemak for choose. Parking in hotel need to pay RM 5.00 per day and allow multiple entry for in and out. However, I would like to Recommand this hotel to other traveller who like to stay in Kuala Lumpur City Center.

Dear Tai L., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Nice stay

Customer review rating 3.8/5

Ck Couples - 31/10/2020 Confirmed reviews ALL

Fast check in and check out progress. There's breakfast set that able to choose and will deliver to our room. Nice and great room.

Dear Cheah Khoon T., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Ideal location , great service , awesome stay

Customer review rating 3.8/5

Anonymous Business - 30/10/2020 Confirmed reviews ALL

Spending the week for the event we had to do was the best week stay in a hotel ever Great service and good menu for the breakfast made the stay worthwhile 10/10 would come back again

Dear Amir H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Very Good Location & Recently Refurbished Room

Customer review rating 3.8/5

Mohd H. L. Couples - 30/10/2020 Confirmed reviews ALL

I have been staying in this hotel for many years as if it’s my 2nd home in the KL City! Recently, after the ease of MCO, I have been staying in this hotel in the month of August, September & October 2020 so that we could spend some night life in the City. The location is excellent just behind the Pavilion Mall & with the Walking Bridge we could just walk to Pavilion Mall & City Center and also to KLCC. The Rooms are recently refurbished and as such, we felt so soothing & refreshing when in the room. The breakfast may be simple but it’s good for us & also the restaurant is also newly renovated. The staff are also friendly & we always feel at home. However, there was an incident where during my September’s stay, I was double charged for a room that I booked! On the 26th September, I have already booked to stay for 1 night via Agoda and since my Daughter & her family was coming to see us in the hotel, I decided to book another room for her family. As usual, on that day via Agoda App, I managed to book a room which I was required to pay in the hotel. After few days, when I checked my credit cards record, I found that I was charged of the same amount in my credit card on 27th Sept which has been registered with Agoda. When I paid in the hotel on 26th Sept, I was using a different credit card from the one that was registered with Agoda! After that, I contacted the Hotel & spoke with F&C Dept which took a couple of days to verify. Later, after days, your Assistant Manager called me to verify & confirmed that it was double charged. Since then, I have to wait almost 2 weeks to get my refund! My issue here is how could such incident happened & if I didn’t check, I would have double paid for the room!

Dear Mohd Haniff L. Abdullah, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that hear on your unpleasant stay experiences with us. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located

Customer review rating 3.8/5

Ridza Business - 25/10/2020 Confirmed reviews ALL

Fantastic

Dear Muhamad Ridza R., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Perfect Location in KL

Customer review rating 3.8/5

Sadie Couples - 22/10/2020 Confirmed reviews ALL

Friendly welcome upon check in. Love the room furniture, color and deco. Facilities are perfect

Dear Saadiah A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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