Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,275 reviews

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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • A MYR10 Tourism Tax per room per night applies to all foreign guests, payable at the hotel.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,275 reviews

TripAdvisor Rating  3.7/5  4,735 reviews

Customer review rating 4.5/5

Vishal A. Families - Confirmed reviews ALL

All good

Dear Vishal A., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.0/5

Albert N. Business - Confirmed reviews ALL

I booked the hotel through the ALL Accor Apps and must prepaid instead of payment after my stay like the BONVoy Apps where I only settle the bill after my stay.

Dear Albert N., Thank you for taking the time to share your feedback with us. For the reservation you selected, the booking was made under a non-refundable, prepaid rate, which requires full payment at the time of booking. Prepaid rates are offered at a better value compared to flexible rates, but they do require advance payment to confirm the booking. We understand that different hotel groups may have different payment policies, and we are sorry for any inconvenience this may have caused. Should you prefer payment upon arrival for future stays, we would recommend selecting our flexible rate, which allows payment at the hotel. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Alis O. Business - Confirmed reviews ALL

The staff here are wonderful and super helpful. Enjoyed my stay.

Dear Alis O., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Premium breakfast experience at the Premier Lounge

TripAdvisor rating 5.0/5

CheongKamHoe TripAdvisor review

I was being invited to have breakfast at the tastefully-decorated Premier Lounge by a friend recently. While The spread was somewhat small but it was adequate and yummy. Yet what stood out was that Novotel, a 4 star hotel could have easily surpass any r 5 star hotel lounges in the vicinity given the high quality of food and beverages served. While the bread section at the premier lounge was small but it offered Payson Bretton Butter, a premium French butter. That was a rarity at a 4 star. Moving on, the local fares like Nasi Lemak was so good. I particularly loved the aroma of the chilly paste which went so well with my coconut milk rice. In addition, premium sparkling and still water San Pelligrino and Aqua Panna were served throughout along with coffee and tea. Such beverages can only be seen at a 5 star property and mind you not all 5 star lounges may want to have that as they are costly drinks. To elevate my breakfast experience, the staff, both Asif and Rasid were superb. They wore genuine smiles and were more than happy to be at your beck and call. I think Novotel has definitely hired the best staff. I have stayed there at least twice and i still remembered how proactive and guest- orienting the GM, Ms Angelia Ku was. I wanted to actually meet her that very morning. However she was away. To the management and GM, tq for having me and I definitely will book another stay in the near future to enjoy such sumptuous breakfast again.

Dear Cheong Kam Hoe, Thank you sincerely for sharing such a thoughtful and generous review. It brings me great joy to know that your breakfast experience at our Premier Lounge was memorable, and that the quality of our offerings. From the local dishes to the premium beverages — exceeded your expectations. I am especially proud to hear your kind words about Asif and Rasid. They embody the service culture we strive for at Novotel Kuala Lumpur City Centre, and I will personally share your compliments with them. Your recognition of our efforts, including the leadership of our team, truly means a great deal. I am sorry to have missed the opportunity to meet you during your visit, but I hope to welcome you personally on your next stay. Thank you once again for your continued support, and we look forward to hosting you again soon for another delightful experience. Sincerely Angelia Ku General Manager

Customer review rating 2.0/5

Nalaka G. Business - Confirmed reviews ALL

I was guest for 5 nights, from Nov 19 to Nov 24 morning, while attending an international conference at KLCC -- for which the location was very convenient, especially on rainy days. But as a regular guest at Accor/Novotel hotels around the world, I was disappointed by two experiences: Hot water was not working in my room (1018) on some mornings and even in evenings -- even after I had kept it running for 3-4 minutes at the leftmost setting. This is not acceptable. Also, breakfast was exactly the same every morning, without any variation: how hard it is for your chefs to add a bit of diversity?

Dear Nalaka G., Thank you for taking the time to share your feedback with us, and we are truly sorry to hear about your recent experience. While we are glad our location was convenient for your conference, we regret that your stay did not meet the usual Novotel standards you expect. Please be assured that we have since engaged our Engineering team to rectify the hot water issue in the room. We have also shared your comments with our Culinary team for their review, as we continuously work to improve the variety and quality of our breakfast offerings. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a much-improved stay. Sincerely Angelia Ku General Manager

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Other web-users rate our hotel

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  • 1,187 reviews 8.3/10 Cleanliness
  • 969 reviews 5.7/10 Comfort
  • 918 reviews 7.1/10 Breakfast
  • 181 reviews 5.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.