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Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.9/5 4,782 reviews

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Novotel Kuala Lumpur City Centre
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+ 20 Services

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Business Desk

Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

GOURMET BAR

Non contractual photo

Perfect for small gatherings and intimate get-togethers, enjoy the Charmante of hustle and bustle of the Kuala Lumpur city with the selections of beverage offerings as well as delectable light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,782 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,228 reviews

Good stay

Customer review rating 3.5/5

Chin Friends - 26/04/2021 Confirmed reviews ALL

Good stay. Nice room with good service. Was a good experience overall. But please fix your lift -> 2 customer lifts were in service, only 1 available when I arrived. The only available lift also in maintenance the next morning during check out hours.

Dear Yi W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

good service, amazing location

Customer review rating 4.5/5

Fizah Friends - 26/04/2021 Confirmed reviews ALL

the service staff is very attentive be it from the concierge to the front desk and also the dining staff. hotel is just a walk away to the bukit bintang as well as klcc area. clean and inviting environment. value for money. will definitely stay again :)

Well located

Customer review rating 4.0/5

Daniel Solo - 23/04/2021 Confirmed reviews ALL

I've gotten mixed info from the hotel staffs regarding the room service operation hours. Some said 24 hrs and some vice versa. Please set your info straight!

Newly Renovated

Customer review rating 4.0/5

Anonymous Business - 23/04/2021 Confirmed reviews ALL

Hoping another 2 elevators could be done soon.

Well location but unsatisfied with the room cleanness.

Customer review rating 3.0/5

Mary A. Families - 21/04/2021 Confirmed reviews ALL

My room toilet and towels were smelly and dirty.

Dear A. B., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director

dissatisfied

Customer review rating 1.5/5

Anson Friends - 17/04/2021 Confirmed reviews ALL

broken door lock,fixed few times but remain same thing happened.offer change room,but give small room.pillow have very annoying smell..even changed it same,even more smelly..placed tag ask for room service,after come back room remain same.fed up.

Dear Chia K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director

Good stay

Customer review rating 4.0/5

Mohamad H. Business - 14/04/2021 Confirmed reviews ALL

As usual, my stay always good and comfortable.

Room is cleaned

Customer review rating 4.0/5

Christina Business - 14/04/2021 Confirmed reviews ALL

I like my room, it was cozy....need that after a long day in the training room. Food choice during dinner can be improved...more varieties!

Well located between two Great Malls of KL

Customer review rating 3.5/5

Ungku Z. H. Families - 12/04/2021 Confirmed reviews ALL

Good service and hotel generally has good facilities. However there was only one lift working and guests had to use service lifts at times, which was inconvenience and time consuming, given the weekend crowd. Apart from that no complaints

Dear Ungku Zaki Ungku H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

Friendly staffs

Customer review rating 1.5/5

Khairi Families - 12/04/2021 Confirmed reviews ALL

Staffs at front office very friendly and very helpful. The rooms looks clean but not really cleanup as the floor still dirty as its looks like not vacuum (grapes and something like keropok). Called FO to ask HK to come over and vacuum the room. Not very clean but better then before. Found plastic fork under the bed. Pillow a bit smelly. The kettle very dirty and rusty and ask FO to change it. As i have kids 1 years old, he keep pickup things on the floor and need to boiled water for the milk its really not happy for me and family. Also have showed the pictures to FO of the dirty and kettle. Food quite ok but the nasi lemak looks very cold and not really cook. Lift only one due to the renovation but the guest not following sop due no control from hotel staff.

Dear Mr. Mohd K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Mr. Mohd Khairi, we Really appreciate your comments and will look into each point mentioned seriously with corrective action. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located, comfortable stay

Customer review rating 3.5/5

Farah Z. Families - 11/04/2021 Confirmed reviews ALL

All great except the guest lift - only 1 is working during this peak season, not convenient due to the long waits.

Dear Farah Z., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

Well located

Customer review rating 4.5/5

Anonymous Couples - 11/04/2021 Confirmed reviews ALL

Pleasant

Good stay

Customer review rating 5.0/5

Fyza Friends - 11/04/2021 Confirmed reviews ALL

Great experience.. Love the room

Good location and service

TripAdvisor rating 4.0/5

Adly M 24/03/2021 TripAdvisor review

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Dear Adly M, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great Stay

TripAdvisor rating 5.0/5

jasree 16/03/2021 TripAdvisor review

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

Dear Jasree, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Worth it and Strategic

TripAdvisor rating 5.0/5

mrashidah2021 Business - 10/01/2021 TripAdvisor review

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

Dear Mrashidah2021, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Service Level has dropped

TripAdvisor rating 3.0/5

tauleongy 06/01/2021 TripAdvisor review

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

Dear Tauleongy, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Fabulous, Good location

TripAdvisor rating 5.0/5

tracy1022018 30/12/2020 TripAdvisor review

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!

Dear Tracy1022018, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great Hotel

TripAdvisor rating 5.0/5

Cjbchgf 23/12/2020 TripAdvisor review

Had another great stay at the Novotel KL. Hotel is newly renovated and the suite we stayed in was fantastic. The staff at this hotel are probably the friendliest you find. Maggie is super helpful and if you need help at all she is the go to person. Directly opposite Pavillion and an easy undercover walk to KLCC makes it probably the best located hotel in town.

Dear Cjbchgf, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Stay at Novotel KL City Center

TripAdvisor rating 5.0/5

MY_Choo Business - 22/12/2020 TripAdvisor review

Excellent rooms! My only wish is for a stronger water flow from the shower. Other than that, everything was superb. Loved the new large screen TV.....Love the new carpet....Love the ambience. My only other wish is for a better check-in experience at the lifts. I find it a bit too fussy where you have to insert the card and press the floor level at the same time. Sometimes the reader can't read the card and my bad eyes can't see the floor levels because of the buttons.

Dear MY_Choo, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. We noted on your feedback and please allow me to express my sincerest apologies on your Check in Experiences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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