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Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.8/5 4,273 reviews
Novotel Kuala Lumpur City Centre
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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Business Desk

Junior Suite with 1 King Bed

  • Max. number of persons: 4
  • Area: From 56m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,273 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,214 reviews

Good

Customer review rating 3.8/5

Andrea Friends - 19/02/2020 Confirmed reviews ALL

Room very good, area of the hotel perfect, did not like some details from the hotel.

Well located.

Customer review rating 3.8/5

Dr L. Families - 18/02/2020 Confirmed reviews ALL

The stay is good but the buffet breakfast is terrible.

Dear Dr L. S., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good location, nice rooms after renovation!

Customer review rating 3.8/5

Anonymous Solo - 16/02/2020 Confirmed reviews ALL

Excellent staff and perfect starpoint for anything in KL!

Dear Helge H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Even better with the renovations

Customer review rating 3.8/5

David Couples - 08/02/2020 Confirmed reviews ALL

We have stayed four times now and the staff are always super friendly. The newly renovated rooms are superb and th bed was the most comfortable if our entire trip. Free and reliable internet topped off a great stay. CYA next time.

Dear David W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Extremely satisfied

Customer review rating 3.8/5

Rachmad Families - 07/02/2020 Confirmed reviews ALL

Mr Emran Housekeeping Manager and FBM were very nice... they are very polite and ask your satisfaction. Location very close to shopping mall... rooms are newly renovated. Overall very good.

Dear Rachmad G., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great location

Customer review rating 3.8/5

Sue Couples - 31/01/2020 Confirmed reviews ALL

Friendly & helpful staff

Warmly welcomed

Customer review rating 3.8/5

T. H. W. Friends - 31/01/2020 Confirmed reviews ALL

Front desk staff very friendly and courteous especially Ms Magesh, the front desk manager. Buffet breakfast was far better than the last visit with changes to the menus. 2 coffee makers instead of previous only 1. Room cleanliness was perfect and well furnished. Keep it up. Definitely will be our choice of stay for all the rest of our trip to Kuala Lumpur.

Well located.

Customer review rating 3.8/5

L. K. L. Solo - 29/01/2020 Confirmed reviews ALL

Friendly staff, Nice clean tidy room, good air conditioning control, great powerful shower. Negatives were that it would have been much cheaper to book through web..(trivago/traveloka/etc), The TV programmes surprisingly were generally ‘blurry’ , the basin hot water not balanced and dangerous to use as can get scaled, the sitting positioning of the WC is ridiculous!!!, mirror lighting is not bright enough, breakfast taste was just satisfactory and place very dim.

Dear Khin L. L., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team and we will work on every points for Improvements. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Well located

Customer review rating 3.8/5

Anonymous Couples - 28/01/2020 Confirmed reviews ALL

Well located and no frills stay especially after the renovation done to the room.

Dear Yin Nan L., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

good

Customer review rating 3.8/5

Leslie S. Business - 26/01/2020 Confirmed reviews ALL

good

Dear Leslie S. E., Thanks for your review and we hope you will return stay again after renovations complete next year. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located , excellent staff and good accommodation

Customer review rating 3.8/5

Wesley D. Business - 25/01/2020 Confirmed reviews ALL

From the time i checked in till i checked out i had a good experience . Staff well trained and always willing to help.

Dear Wesley D., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

good locatoon

Customer review rating 3.8/5

Js Business - 24/01/2020 Confirmed reviews ALL

excellent service

Dear Junn Shyong L., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Nice room, comfy bed

Customer review rating 3.8/5

Tony Couples - 23/01/2020 Confirmed reviews ALL

The room is newly renovated, good bed and modern restroom. There is no bathtub in the bathroom, but shower area is nice and clean. Lobby and bar is partly under renovation. I went to the gym, it was good.

Dear Anantachai W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Lousy location ,well renovated room

Customer review rating 3.8/5

Fm K. Business - 23/01/2020 Confirmed reviews ALL

I took 2 hours to go from SUNWAY region to your NOVOTEL located right in the middle of the downtown traffic jam. However I was well compensated by the variety of restaurants and shopping mall in Pavillion opposite the hotel. Morning breakfast acceptable but not fantastic. The lift were slow, needed upgraded mechanism ....

Dear Fun Ming K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Convenient & Hassle Free

Customer review rating 3.8/5

Sneha B. Business - 23/01/2020 Confirmed reviews ALL

I’ve stayed for two nights. I had a pleasant experience. There are a couple of issues though: when I ordered room service at night, the staff came at a pretty late hour asking me to pay up as the deposit got completed, which I did, but I’d rather prefer not be disturbed at late hours when I’m about to sleep and clear such dues when I’m about to check out. Also it would’ve been nice if swimwear was available at the hotel for either rent or purchase, I didn’t bring one with me and I couldn’t find a place nearby hotel where I could buy a swimwear to enjoy the pool.

Dear Sneha B., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

clean and tidy

Customer review rating 3.8/5

Ck C. Business - 22/01/2020 Confirmed reviews ALL

Clean, tidy, well organised. it is under renovation, so many facilities suspended. look forward staying again when they are all finished.

Dear Chun Kei C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good location and one of the best hotel experience

Customer review rating 3.8/5

Joan Business - 20/01/2020 Confirmed reviews ALL

The hotel had a good location, near lots of malls and attractions in kuala lumpur. The rooms are very nice, the bed is so inviting that it makes it hard for me to leave! The staff are outstanding as well. Very hospitable and warm to all guests. The overall hotel experience is superb!

Dear Joan Denise R., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Satisfied but still have rooms to improve

Customer review rating 3.8/5

Julian C. Business - 20/01/2020 Confirmed reviews ALL

Nice hotel in prime area which is closed to shopping mall. Maybe it's due to renovation that only 2 elevators were available during our stay. Meanwhile, seems that the finishing in our rooms were not properly done as I could see the door stop at the bottom of the toilet door was falling and not in fixed position

Ms

Customer review rating 3.8/5

Stephanie C. Business - 19/01/2020 Confirmed reviews ALL

Nice Room

Just ok

Customer review rating 3.8/5

Amirul Business - 18/01/2020 Confirmed reviews ALL

Just ok

Dear Mohd Amerul Shahidim A., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre
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