Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,372 reviews

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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • A MYR10 Tourism Tax per room per night applies to all foreign guests, payable at the hotel.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,372 reviews

TripAdvisor Rating  3.7/5  4,735 reviews

Customer review rating 3.0/5

Alan S. L. K. Business - Confirmed reviews ALL

The check-in experience was disappointing: the staff were not smiling or friendly, and they did not seem aware of or acknowledge my Accor ALL Gold membership benefits, such as potential room upgrades or late check-out. Additionally, I was initially given a smaller room category than the one I had booked, with no upgrade offered at check-in. Check-out was also frustrating, requiring a long wait due to insufficient staff at the front desk. Fortunately, the duty manager later stepped in during my stay and provided an upgrade, which I appreciated. Overall, there is significant room for improvement in front-desk customer service training—especially regarding recognition of loyalty program benefits, delivering a warm welcome, and ensuring adequate staffing for both check-in and check-out. I hope this feedback helps enhance the experience for future guests.

Dear Alan S. L. K., Thank you for taking the time to share your feedback following your stay at Novotel Kuala Lumpur City Centre. We truly appreciate your kind comments about our central location. Please accept our sincere apologies for the inconvenience you experienced during check-in and check-out. We regret that our front desk service did not meet your expectations, particularly in terms of warmth, efficiency, and recognition of your Accor ALL Gold membership benefits. Your comments have been shared with our team for immediate review and consideration for further training. We are pleased to hear that our duty manager was able to assist during your stay and provide a room upgrade, and we appreciate your understanding in this matter. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more seamless and enjoyable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

B M. A. S. M. S. Friends - Confirmed reviews ALL

Great location and staff service was fantastic. Only issue I had was the pre-check in and payment issues which I faced prior arrival which I don’t usually encounter with Accor Hotels

Dear M. S., Thank you for taking the time to share your feedback and for your kind words about our location and the service provided by our team. We are truly pleased to know that you enjoyed your stay with us. Please accept our sincere apologies for the inconvenience you experienced with the pre-check-in and payment settlement prior to your arrival. This is certainly not the experience we aim to deliver, especially for our Accor guests, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back again and provide you with A. smoother and more seamless experience in the future. Sincerely Angelia Ku General Manager

Customer review rating 3.5/5

Tan W. H. Families - Confirmed reviews ALL

Limited choices for the breakfast.

Customer review rating 3.0/5

Pierre M. Business - Confirmed reviews ALL

As a Platinum member, I was expecting a nicer welcome upon check-in, but nothing, no welcome word, no upgrade, only requested to pay deposit as guarantee.

Customer review rating 5.0/5

Mof -. E. R. 1. Business - Confirmed reviews ALL

absolutely will return

Dear Guest, Thank you so much for taking the time to leave us a rating. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back again soon. Sincerely Angelia Ku General Manager

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Other web-users rate our hotel

  • 2,757 reviews 9.6/10 Location
  • 2,294 reviews 7.7/10 Room
  • 2,396 reviews 8.4/10 Service
  • 51 reviews 7.2/10 WiFi
  • 1,188 reviews 8.3/10 Cleanliness
  • 975 reviews 5.7/10 Comfort
  • 920 reviews 6.9/10 Breakfast
  • 178 reviews 5.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.