Novotel Kuala Lumpur City Centre Hotel 4 stars

Friendly staff, Nice clean tidy room, good air conditioning control, great powerful shower. Negatives were that it would have been much cheaper to book through web..(trivago/traveloka/etc), The TV programmes surprisingly were generally ‘blurry’ , the basin hot water not balanced and dangerous to use as can get scaled, the sitting positioning of the WC is ridiculous!!!, mirror lighting is not bright enough, breakfast taste was just satisfactory and place very dim.

Well located and no frills stay especially after the renovation done to the room.

good

From the time i checked in till i checked out i had a good experience . Staff well trained and always willing to help.

excellent service

The room is newly renovated, good bed and modern restroom. There is no bathtub in the bathroom, but shower area is nice and clean. Lobby and bar is partly under renovation. I went to the gym, it was good.

I took 2 hours to go from SUNWAY region to your NOVOTEL located right in the middle of the downtown traffic jam. However I was well compensated by the variety of restaurants and shopping mall in Pavillion opposite the hotel. Morning breakfast acceptable but not fantastic. The lift were slow, needed upgraded mechanism ....

I’ve stayed for two nights. I had a pleasant experience. There are a couple of issues though: when I ordered room service at night, the staff came at a pretty late hour asking me to pay up as the deposit got completed, which I did, but I’d rather prefer not be disturbed at late hours when I’m about to sleep and clear such dues when I’m about to check out. Also it would’ve been nice if swimwear was available at the hotel for either rent or purchase, I didn’t bring one with me and I couldn’t find a place nearby hotel where I could buy a swimwear to enjoy the pool.

Clean, tidy, well organised. it is under renovation, so many facilities suspended. look forward staying again when they are all finished.

The hotel had a good location, near lots of malls and attractions in kuala lumpur. The rooms are very nice, the bed is so inviting that it makes it hard for me to leave! The staff are outstanding as well. Very hospitable and warm to all guests. The overall hotel experience is superb!

Nice hotel in prime area which is closed to shopping mall. Maybe it's due to renovation that only 2 elevators were available during our stay. Meanwhile, seems that the finishing in our rooms were not properly done as I could see the door stop at the bottom of the toilet door was falling and not in fixed position

Nice Room

Just ok

This was my 1 stay in here, everything was really awesome especially Restaurant team, feel so welcome

Stayed at room 2115, phone was working on the 8th, somehow it was not working on the 9th. Water for the shower was only hot and hottest. No Warm shower. Changed room to 2118 or 2216, phone was okay. shower did not have any heat, only ice cold shower. It took more than 30mins for the cold shower to slowly and gradually changed temperature. Used the phone near the lift to phone local courier, the phone quality was terrible. The quality is very bad, I could not even hear the other party clearly. The only reason we would and might come back is because of the Nepalese Concierge & the young indian lady over at receptionist whom they both remembered us when we first came last year.