Novotel Kuala Lumpur City Centre Hotel 4 stars

Staff front desk very helpful. During my check in process 3rd September 2021, both staff at tht time very helpful n give good explanation. Very soft spoken n they accompany us till lift n explained how to use the card (small things matter the most). Makes me fall in love to come back again. Last year im not received services like that. Mybe due to the number of cust.

Good place to stay, further more in the middle of KL city. Crew are friendly and very responsible . Good hotel

* Fast check in process. Room is good and comfortable. Good location.

Good service, your our staff friendly. Your room very nice. Always clean. Goodjob

Nice hotel. Room not too big but very clean. I also like the location. Like also the TV (it is big TV) with HD channel. The price also not expensive eventhough the location is near Bukit Bintang.

I am satisfied with the stay for about 5D 4N. Thank you the staff here for taking care our need while we staying here. I would THANKED the malay staff on the night shift ( 26th July 2021) were very helpful and make us feel comfortable to stay in this hotel. Will definitely coming back soon.

I stayed here for 4 nights and I must say it's better than what I expected. The Goods: - Got upgraded from Deluxe to Executive Room. I love the room so much. Just the right size, the right furniture, the right view and the best lighting. The air-conditioner was also very cool. Just the way I like it. The room, the corridor/hallway and the hotel itself just finished their major renovation I guess. - Very friendly staffs. Syarif or Sharif was really helpful and his duty manager which I can't remember the name (an Indian lady) also was really competent and friendly throughout my stay. Raihan and Nazrul Islam (the housekeeper) were also doing a great job in making up the room on daily basis during my stay. Neelam and Ibrahim also were helpful during my checked-out process and Neelam helped me printed out some documents FOC. Can be Improved: -The breakfast and in-room dining were average. The breakfast for 4 mornings were very limited in choices as they only served American & Continental breakfast. And the quality and quantity of the breakfast also average. Only served with one kind of tea. No green tea or English breakfast. Some items were missing when I ordered for my in-room dining. - Laundry service was okay. I need to request for the laundry to be send back to me. The staff should send it to me without I'm requesting it. Bad - One the housekeeper (not Raihan or Nazrul Islam) tried to barge in my room twice without knocking the door. Not sure why he did that. - The basement parking. Nothing much can be done for this one unless you're skillful driver or you drive A or B segment sedan to park here. The parking was really narrow. - The 1st night I checked-in to the room, the body shower seal was already broken. Hopefully the housekeeping department take note on this issue.

It's better than before. No weird smell on the pillow as i have had before on some rooms. Rooms also not humid. Previously there was one room which had quite some humidity which was somewhat uncomfortable. Better room design since it's newly renovated. Water in the bathroom also does not overflow. Great! Loved it this time.

We are very satisfied with our stayed. Awesome clean and good facilities. Satisfied with the friendly, helpful attentive staffs. Kudos Novetel! Thank you!

-SCHLUMBERGER -Point to highlight:- Negative -Requesting for transportation from Hotel to KLIA airport via Hotel reception Lady ( Not professional) Detail :- Did the request for transportation for 20th June morning. -Before go into the car asking the driver if he has Resit since i see his car looks like personal instead of blue taxi. He said Yes "mumble" -Arrived airport and when asking for resit, he replied he dont have.. ( Conclusion :- The reception of the hotel might be doing favor for relative. ) In the end i cant claim the transportation cost as this is business ride!!! ) -SCHLUMBERGER - Positive -Good stay + comfortable

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!