Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,578 reviews

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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room with 1 King Bed

Photo out of - Deluxe Room with 1 King Bed

This room features a modern interior and a king-sized bed, ideal for 2 adults and a child. Enjoy 55'' LED TV, Deep Nature bathroom amenities, and option of connecting with a Deluxe Room with 2 Single Beds. Some rooms have no couch due to space limitation.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

This room features a spacious layout with a king-sized bed, ideal for 2 adults and 1 child. Enjoy a 55'' LED TV, Deep Nature bathroom amenities, and a cozy couch. There is only one unit of this room type per floor and no connecting room is available.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers two single beds setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 1 King Bed.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room offers a king-sized bed setup, ideal for 2 adults and a child. Enjoy Premier Lounge access (breakfast and evening cocktail), 55'' LED TV, Deep Nature bathroom amenities, and the option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect for 2 adults and 1 child sharing a bed, our suite offers spacious living room, king bed, bathtub, coffee machine, two 55'' LED TVs, Premier Lounge access (breakfast & evening cocktail), and option to connect with a Premier Room with 2 Single Beds.

  • Views:

    City View

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 302 rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 52 connecting rooms
  • 302 non-smoking rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Well-being

InBalance by Novotel

  • Outside
  • On site

InBalance by Novotel

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 144 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 1.08 € 5 MYR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Food Exchange

Photo out of - Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Cooking style
International
Capacity
150
Accessibility
Accessible service
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia
Telephone +60 3-2147 0888
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Premier Lounge

Photo out of - Premier Lounge

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Bar Type
BAR
Capacity
67
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Exclusively for Accor Platinum and above members and non-member guests staying in Premier Rooms or Junior Suites. Enjoy a refined breakfast in a serene setting or unwind during the evening cocktail hour.

Your good day starts with a great breakfast delight. Indulge in an extensive buffet spread at Food Exchange, featuring international and local fare as well as various selection of pastries and danishes.

Enjoy a refreshing dip in our outdoor swimming pool on Level 3 and unwind in a serene city oasis. Surrounded by city views, it is the perfect place to relax, soak up the sun, and recharge above the urban bustle.

Maintain your fitness routine at our modern fitness centre, conveniently located on Level 3. Open 24 hours a day, it is fully equipped to support your workout needs, whether for cardio, strength training, or a quick energising session during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,578 reviews

Customer review rating 4.0/5

Kathy L. Business - Confirmed reviews ALL

Dear Kathy L., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Mohamed A. M. K. Couples - Confirmed reviews ALL

Dear Mohamed a. M. K.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one a. thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 2.5/5

Rhea B. Business - Confirmed reviews ALL

Dear Rhea B., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our hotel and convenient location, as well as the service provided by our Concierge and receptionist during your check-out. We sincerely apologise for the inconvenience caused by the inaccurate information and lack of assistance during your pre-arrival enquiry. We also appreciate your comments regarding the check-in experience and staff engagement. Your feedback has been shared with the relevant teams for further improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Hoa D. Families - Confirmed reviews ALL

Dear Hoa D.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 0.5/5

Xu R. Business - Confirmed reviews ALL

Dear Kathy L., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Mohamed A. M. K. Couples - Confirmed reviews ALL

Nice room a. really nice cool AC

Dear Mohamed a. M. K.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one a. thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 2.5/5

Rhea B. Business - Confirmed reviews ALL

I had encountered poor telephone operator for my last minute request before my arrival. Wrong information provided, unhelpful preventing access to a solution. Followed by unsolicited call requiring to escalate to the duty manager who then resolved the matter. Check in process is fine but I felt they are indifferent. They need to be more engaging with actual guest rather than concentrating on the systems or computer.

Dear Rhea B., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our hotel and convenient location, as well as the service provided by our Concierge and receptionist during your check-out. We sincerely apologise for the inconvenience caused by the inaccurate information and lack of assistance during your pre-arrival enquiry. We also appreciate your comments regarding the check-in experience and staff engagement. Your feedback has been shared with the relevant teams for further improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Yours sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Hoa D. Families - Confirmed reviews ALL

We enjoyed our stay and with all the attractions within 10 minutes walk is a bonus. Definitely stay again on next trip. A big shout to Victor and staffs who were very helpful and made our stay stress free.

Dear Hoa D.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 0.5/5

Xu R. Business - Confirmed reviews ALL

Please email me the receipt for the taxes and fees immediately. I mentioned at checkout that I hadn't received it yet. The efficiency here is extremely poor.

Customer review rating 5.0/5

Surasak P. Business - Confirmed reviews ALL

Better than last stay. This time was perfect in every aspects. Thanks.

Dear Surasak P., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 3.0/5

Melvin Z. T. Couples - Confirmed reviews ALL

Hotel is ok. Just feels very dated and a little shocked with the room upgrade which is big but old and has zero black out curtains. And also the alley ways to the rooms has no air conditioning which is strange.

Customer review rating 4.0/5

Sabrina S. Couples - Confirmed reviews ALL

Best shower pressure among the hotel we ever stay. Food wise fair. Not much variety but the food nice to eat. Check in hassle free.

Dear Sabrina S., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Chung W. Y. Solo - Confirmed reviews ALL

It was my second time staying with Novotel KL and the experience remained highly positive. From the handwritten notes from Angelia to the warm welcoming by the staff upon every return, to the comfortable and clean room, I am glad that Novotel keeps its high level of service after a year. This trip my flight arrived at midnight and I could only check in at 3am. Even it's early morning the staff showed up and cleared my check in quickly and the room was spotless, which allowed me to take a good rest after a long flight. Please keep it up and see you again next year!

Dear Chung W. Y., Thank you for returning to Novotel Kuala Lumpur City Centre and for sharing such a wonderful review. We are delighted to know that you enjoyed another comfortable stay and appreciated the warm welcome from our Heartists, even during your early-morning arrival. Your kind words about Angelia and our team truly mean a lot to us. We look forward to welcoming you back again next year for another pleasant stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Tan E. E. Families - Confirmed reviews ALL

We love the location for our family trip. Walking distance to klcc and pavilion and lot10. We love everything except for the breakfast. The breakfast selection is limited, staffs on duty looks unhappy, muffins are very dry, French toast out of stock for at least 45 mins for the time I was dining there.

Dear Tan E. E., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable rooms and filtered drinking water facilities. We sincerely apologise that your breakfast experience did not meet your expectations. Your comments regarding the food selection, service attentiveness, food replenishment and quality have been noted and shared with our Food & Beverage team for improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you and your family back for a more enjoyable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

D. D. Solo - Confirmed reviews ALL

This stay has exceeding my expectation and bring positive and memorable experience for me personally. This hotel is strategically located in CBD dan close to shopping mall like Pavilion, Fahrenheit, Lot 10, Suria KLCC where we can easily get everything we need. Room is super clean and comfortable. Housekeeping did very well. Most importantly, the hotel staff (security, front desk, other staff) are friendly and providing great service that make the stay more enjoyable.

Dear D. Devi, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Soe H. H. Families - Confirmed reviews ALL

Staffs were very attentive and we had wonderful time at Novotel Kuala Lumpur.

Dear Soe H. H.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Elizabeth C. Families - Confirmed reviews ALL

Central location and convenient. Clean rooms. Great service by the staff from the concierge, person helping with luggage, the person at the bar, house keeping. They’re so attentive.

Dear Elizabeth C.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Lee B. C. Friends - Confirmed reviews ALL

Hotel conveniently situated near to Pavillon Mall. The staff are so friendly especially the front security - Upendra (not sure if I spell it correctly). He is observant, well mannered and friendly. A friend of ours nearly fell and he rendered his assistance. The stone stairs were at the side of the hotel. Well done! One thing I must highlight - Fanny from the spa. A group of us went into the spa thinking of getting a body scrub and a massage. Fanny was unwelcoming. The look at her face was like she was doing us a favour by attending to us. Not even a smile she asked - what you want? OmG! If the front desk has this attitude, can you imagine the therapists' attitude? We walked out! I do hope something be done to bring up the service standard of the spa. Please send Fanny for some customer service courses. Thank ypu.

Dear Lee B. C., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and experienced friendly service from our team, especially Upendra. We will be sure to share your kind recognition with him. We are, however, sorry to hear about your experience at the spa. Please note that the spa is operated and managed by a third-party operator and is not directly managed by the hotel. Nevertheless, we take your feedback seriously and will share your comments with the spa management for their attention and service improvement. Thank you once again for highlighting this to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Yours sincerely Angelia Ku General Manager

Customer review rating 1.5/5

Ng P. L. Friends - Confirmed reviews ALL

I hope this email finds you well. I would like to express my disappointment regarding the service I received during my recent check-in at the Novotel hotel from 14 Sep to 17 Sep 2026. I arrived at the Novotel hotel around 3 plus and i was attended to by a lady front desk officer (whom I will refer to as FDO1 for clarity). Although I did not catch her name, your system should be able to identify her. I noted that she is likely of Indian descent, not Malay or Chinese. Here are the key issues I encountered: 1. As an Accor Plus member, I expected to receive a complimentary room upgrade, a benefit that was not offered during my check-in. 2. I was informed that I would have to wait another 15 minutes for one of the three rooms, despite the fact that check-in had already exceeded the standard time. Before my arrival, I had submitted the necessary details for my guests, yet this delay was unexpected. 3. I specifically requested not to be assigned a corner unit, but I was allocated room 2301, which was contrary to my preferences. While I was experiencing these issues, I noticed another group of five guests checking in at the adjacent counter. The officer attending to them promptly offered a free room upgrade for all three of their rooms, and they received rooms on the 23rd floor, including room 2302. This stark difference in treatment was disheartening. When I inquired about the disparity, FDO1 hesitated before offering only one room upgrade for my group, claiming that the hotel was fully booked and unable to accommodate multiple upgrades. This explanation felt inconsistent and left me questioning the fairness of the service provided by FDO1. 4. Additionally, the welcome note from the Novotel General Manager, Angelia Ku, along with a small token addressed to my name, was sent to the wrong room. This further contributed to my feeling of being undervalued as an Accor Plus member. Despite being convinced by your membership team of the benefits associated with Accor plus, I left feeling unrecognized and undervalued. I strongly believe that FDO1 could benefit from additional training to ensure that the service standards promised by Accor are upheld. Given my recent experience, I am reconsidering my decision to renew my Accor Plus membership. Thank you for taking the time to consider my feedback. I hope it will contribute to improving the service standards at Novotel.

Customer review rating 5.0/5

Ang C. K. Solo - Confirmed reviews ALL

Novotel Kuala Lumpur City Centre has an exceptional location! It’s less than a minute’s walk to the covered link walkway connecting you directly to Pavilion Kuala Lumpur, and you can also walk comfortably to KLCC and the Petronas Twin Towers. The room was extremely comfortable, clean and well maintained, making it a great place to rest after a full day out in KL. The hotel also has a nice gym and swimming pool, which were great additions to the stay. Overall, a very comfortable and convenient hotel, especially if you want to be within easy walking distance of KLCC and Bukit Bintang. Would definitely stay here again!

Dear Ang C. K., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Chee M. Y. Couples - Confirmed reviews ALL

Was upgraded to suite room for my 3d2n stay. As i am a platinum member, i was also able to use the lounge. Overall, gd choice to return. This is my second stay.

Dear Chee M. Y., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Ung H. L. Friends - Confirmed reviews ALL

I emailed prior to check in to have a connecting room arranged. Although I was told it's not guaranteed but your booking team got one for me. That was very much appreciated

Dear Ung H. L.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that your overall stay was pleasant and that you are satisfied with the services rendered by our staff, happy with the overall cleanliness of our room, and liked the location of our hotel. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Daryl S. J. H. Families - Confirmed reviews ALL

Excellent location. Comfortable stay.

Dear Daryl S. J. H.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Nadezhda K. Families - Confirmed reviews ALL

Great location and service

Other web-users rate our hotel

  • 2,624 reviews 9.6/10 Location
  • 2,184 reviews 7.5/10 Room
  • 2,373 reviews 8.3/10 Service
  • 43 reviews 5.8/10 WiFi
  • 1,091 reviews 8.4/10 Cleanliness
  • 954 reviews 5.6/10 Comfort
  • 868 reviews 6.4/10 Breakfast
  • 15 reviews 9/10 Sustainability

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