Novotel Kuala Lumpur City Centre Hotel 4 stars

Satisfied with the overall hotel setting during this lock down period. This hotel is in a great location, from the in-room setting till the breakfast, it is well satisfactory. However, if this hotel is to position as a business hotel, ideally should have an in-room espresso maker.

Highly Recommended

Thank you for your hospitalilty. Also your excellent staff during my check in & check out. I really forgot her name. She is sweet and very friendly. :) To Novotel , Please appreciate her efforts as i do. She deserve it.

At first I'm facing bad experience since I have to wait for long hours for my exchange room since my room door are having problem. Kindly improve on the maintenance part regularly before delivering the key room to customers. On 2nd day much more better since no problems occurs. So I suggest better to change the lift and room access using tap card instead of slot in the card. It is much convenient compare to current technique. Tq

Everything is perfect.

Warm and helpful at the reception desk during both Check-In & Check-Out. Very Pleasant and clean room. Aircon was excellent with good temperature and noise control.

It was a complete pleasant stay experience. As usual, room is always immaculately neat and tidy. Pleasant and tactful staff.

Centrally located within a bustling district surrounded by fascinating Malls and all Bukit Bintang attractions but yet homey and calm as soon you entered the room. Recent stay on 02.11 with the pandemic measures being in force still able to enjoy the buttery crispy croissant despite it was delivered in a box to your room.

Perfect room experience and location. The receptionists are helpful and courteous as well. Truly a memorable experience. The receptionist (a lady, I think her name is Ezra) took the effort to relocate me upon my humble request for a room that I find more suitable and comfortable. It was a great stay. I look forward to return. Thank you towards the team!

Novotel Kuala Lumpur hotter is a good renovated hotel in City Center. 10 minutes walk to Pavillion Mall, 15 minutes to Sungei Wang Plaza and 20 minutes to KLCC. The room look comfortable and floor carpet is new, bed and pillow is comfortable. The hot water is good and water pressure is strong. The room size of 26 m2 is just fit for 2 persons stay. The room centralise air conditioning is hard to control, we put a temperature 13 C and speed at Highest but the room especially day time not feel cold. The LCD 55” is very good size but the TV programs is very limited,l choice, beside NTV7 and 8TV, there is no Other Chinese programme , news or movies for Chinese. The breakfast Box was provided by hotel and will sent to our room in the morning. The breakfast is very limited choice mainly is bread, fruit and juice. There is no fried noodles or nasi lemak for choose. Parking in hotel need to pay RM 5.00 per day and allow multiple entry for in and out. However, I would like to Recommand this hotel to other traveller who like to stay in Kuala Lumpur City Center.

Fast check in and check out progress. There's breakfast set that able to choose and will deliver to our room. Nice and great room.

Spending the week for the event we had to do was the best week stay in a hotel ever Great service and good menu for the breakfast made the stay worthwhile 10/10 would come back again

I have been staying in this hotel for many years as if it’s my 2nd home in the KL City! Recently, after the ease of MCO, I have been staying in this hotel in the month of August, September & October 2020 so that we could spend some night life in the City. The location is excellent just behind the Pavilion Mall & with the Walking Bridge we could just walk to Pavilion Mall & City Center and also to KLCC. The Rooms are recently refurbished and as such, we felt so soothing & refreshing when in the room. The breakfast may be simple but it’s good for us & also the restaurant is also newly renovated. The staff are also friendly & we always feel at home. However, there was an incident where during my September’s stay, I was double charged for a room that I booked! On the 26th September, I have already booked to stay for 1 night via Agoda and since my Daughter & her family was coming to see us in the hotel, I decided to book another room for her family. As usual, on that day via Agoda App, I managed to book a room which I was required to pay in the hotel. After few days, when I checked my credit cards record, I found that I was charged of the same amount in my credit card on 27th Sept which has been registered with Agoda. When I paid in the hotel on 26th Sept, I was using a different credit card from the one that was registered with Agoda! After that, I contacted the Hotel & spoke with F&C Dept which took a couple of days to verify. Later, after days, your Assistant Manager called me to verify & confirmed that it was double charged. Since then, I have to wait almost 2 weeks to get my refund! My issue here is how could such incident happened & if I didn’t check, I would have double paid for the room!

Fantastic

Friendly welcome upon check in. Love the room furniture, color and deco. Facilities are perfect