Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,518 reviews

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Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,518 reviews

Customer review rating 2.5/5

Robin C. Y. T. Business - Confirmed reviews ALL

As usual, from check in to check out went smoothly We understand the recent few months , the interns are giving the opportunities to carried out check in tasks, ( though some questions are more applicable for First time check in Guest )

Dear Robin C. Y. T., Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused by the air conditioning issue during your stay. Please rest assured that this is being looked into, and we are taking the necessary steps to ensure our room facilities are well-maintained for our guests’ comfort. We are pleased to know that your overall stay experience, from check-in to check-out, was smooth. We also appreciate your understanding as our interns continue to learn and grow. Your feedback regarding the check-in process has been noted, and we will guide our team to better tailor their approach to suit different guest profiles. Thank you once again for your valuable feedback, and we look forward to welcoming you back for a more comfortable stay. Yours sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Johnny S. N. Families - Confirmed reviews ALL

Location right next to pavillion mal, short 3 minutes walk through connecting bridge. Room are big enough for 3 of us with an extra bed. Breakfast okay and facilities like gym and pool are well maintained. Overall good and comfortable stay.

Dear Johnny S. N., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Klaus S. Couples - Confirmed reviews ALL

Sauberes Hotel

Dear Klaus S., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 1.5/5

Thanawin S. Business - Confirmed reviews ALL

Actually everything is very well but the WIFI network of this hotel still worst ever, low signal when you walk far from your door and slow in everything. just sent the email without files only this's a second time with this hotel but wifi still not improve. but you can buy a coffee and use Wifi in a Starbucks at Pavilion

Dear Thanawin S., Thank you for taking the time to share your feedback with us following your recent stay at Novotel Kuala Lumpur City Centre. We are pleased to know that you enjoyed our convenient location and had an overall pleasant stay. However, we sincerely apologise for the inconvenience caused by the WiFi connectivity. We understand how important a stable and fast internet connection is, and we regret that this impacted your experience, especially during your repeated visit. Please be assured that your feedback has been shared with our technical team for immediate review and improvement, as we are continuously working to enhance our guests’ experience. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more seamless stay in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Narayanan V. Couples - Confirmed reviews ALL

Everything is fine except the parking lot.

Dear Narayanan V.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Other web-users rate our hotel

  • 2,682 reviews 9.6/10 Location
  • 2,235 reviews 7.5/10 Room
  • 2,377 reviews 8.3/10 Service
  • 49 reviews 6.5/10 WiFi
  • 1,129 reviews 8/10 Cleanliness
  • 959 reviews 5.5/10 Comfort
  • 883 reviews 6.6/10 Breakfast
  • 170 reviews 5.4/10 Pool

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