Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,054 reviews

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Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge

  • Premier floor paying guests & Accor Platinum and above members enjoy Premier Lounge access.

  • 5 minutes walking distance to Raja Chulan Monorail Station

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit

  • Special parking rate for in-house guests at only RM5 flat rate per day with multiple entries

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,054 reviews

TripAdvisor Rating  3.7/5  4,674 reviews

Not an Accor Experience!

TripAdvisor rating 3.0/5

Bluecann Families - TripAdvisor review

We did not enjoy our 4 day stay at this hotel although it has great location and our check in was quite professional. When I think of why I didn’t get a positive feeling you typically get at Accor hotels, it comes down to one area in the hotel: F&B - I went to the lobby lounge on my first night at 11:20pm and got a frosty welcome. Perhaps because it was interfering with the closing. - We tried breakfast at both the restaurant and the lounge, and it has to be one of the worst when it comes to variety, taste and service. We stopped eating after second day. - I ordered room service. Notwithstanding it took longer than promised, it was tasteless even for a local dish. - I won’t go over the lounge incident again as the management addressed it. Front desk, housekeeping, concierge were all professional and as expected, so perhaps the hotel management can focus on improving its F&B.

It Was A Comfortable Stay!

TripAdvisor rating 4.0/5

sawbear1608 TripAdvisor review

I used to stay here many years back, but I finally decided to stay here again. Booked 2 nights stay. Though check-in time was 3 p.m., the front desk was kind enough to let us check in early. We got a room on the 11th floor. The room was pretty spacious and cozy, and housekeeping did a great job cleaning it! Kudos to the team! Had breakfast included in the package and the spread was OK. The Hotel is located 'next' to the Pavilion Shopping Mall, connected via a bridge (needs to get off the bridge and walk into the Hotel, though). Lots of eateries and shops nearby. A great location! It was a comfortable stay and I would consider staying here again!

Customer review rating 5.0/5

Mr. F. Business - Confirmed reviews ALL

Keep a good services. All staffs are friendly.

Dear Mohd F., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

okay stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

checkin was a breeze. breakfast food could get some improvements pitcher in the room had traces of oil and other stains, toilet bowl had feces stains

Good location and easy to get around

Customer review rating 4.0/5

Neil A. S. Families - Confirmed reviews ALL

Got the best room during our stay. Wish to get the same room next time. Too bad there were no complimentary drinks.

Dear Neil S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

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Other web-users rate our hotel

  • 2,845 reviews 9.5/10 Location
  • 2,360 reviews 7.7/10 Room
  • 2,382 reviews 8.4/10 Service
  • 64 reviews 7.4/10 WiFi
  • 1,215 reviews 8.3/10 Cleanliness
  • 992 reviews 5.7/10 Comfort
  • 922 reviews 6.8/10 Breakfast
  • 183 reviews 5.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.