Novotel Kuala Lumpur City Centre Hotel 4 stars

Stayed at room 2115, phone was working on the 8th, somehow it was not working on the 9th. Water for the shower was only hot and hottest. No Warm shower. Changed room to 2118 or 2216, phone was okay. shower did not have any heat, only ice cold shower. It took more than 30mins for the cold shower to slowly and gradually changed temperature. Used the phone near the lift to phone local courier, the phone quality was terrible. The quality is very bad, I could not even hear the other party clearly. The only reason we would and might come back is because of the Nepalese Concierge & the young indian lady over at receptionist whom they both remembered us when we first came last year.

Really satisfied with room cleanliness, modern room decoration, wonderful KLCC view from room. Just felt little bit regret with small swimming pool which is not as what I'm expected.

This hotel has a great location, walking distance from the KLCC park and the petronas towers. the area has nice restaurants and bars. The hotel was recently renovated/being renovated. The rooms are good and spacious. The bed is big and really comfortable.I usually dont care about the TV in a hotel as i never switch them off but this was a huge new model and was possible to cast your phones content on it so we even watched some netflix in the evenings :) The breakfast is the usual hotel breakfast and was good. The stuff was also really helpful and nice. I recommend this hotel.

Had a good 2 nights stay with my family. Although the rooms are a little small, they are comfortable and well maintained. The staff is good, would like to mention Mr. Feroz, who was extremely courteous and friendly.

staff is friendly and helpful. it is near shopping mall and mrt station

I always stay here while I am in Kuala Lumpur. Their service makes me come and come again. The staff are totally above the standards. Please keep the great staff there.

The hotel was so nice so quiet and so clean. It is footsteps away to the shopping center of KL that made it very convenient and hassle-free. Pubs and restaurants are also very much accessible making our vacation a very memorable and fruitful one. Cheers to 2020!

Hospitality was very nice, very good location, room was spacious, the power of shower was very good. Helpfull conciergie and security. Breakfast was excellent. Worth for the price. Definitely will come back for the next trip.

This is my 2nd time to go on vacation in Malaysia, and 2nd time to stay as well in Novotel Kuala Lumpur. Again, Novotel KL did not disappoint. From reservations team, to check-in, new year's eve buffet, morning F&B , housekeeping and check-out staff, we were really satisfied with the service and we felt very much welcome. Food and Amenities were also great. All were value for money. I guess we found our 2nd home in Kuala Lumpur, here at Novotel I

So far everything quite good, the only thing I want to mention is room make-up. Freezer left half can of beer inside when I check in. BTW I enjoy stay at this hotel.. Thanks.

We were given an upgrade to one of the newly renovated suites and it was just wonderful. Could not recommend the Novotel more highly. This hotel has the most lovely and helpful staff and it is in the best location.

We had an excellent stay at ur hotel. Except that I have called up the front desk after I left. I noticed that the top part of the shower glass panel one part was detached. I don’t want anyone get hurt so ask them to send someone to fix it. Hope it has been done by now. It was room 2601. Other then that, room, staffs, locations are perfect. Definitely will go back again.

The location is great , walking distance under cover to all the most exciting places. The staff are very helpful and friendly. I would like to mention particularly your restaurant manager Mr Andy Soo is one of the most hardworking and provide personalised services to all the guests. The rooms are good and clean. The only drawback is only applicable to those who drive and park at the basement carpark, where the access ramp and parking lots are very narrow and tight, where bigger and longer cars may have difficulty to manoeuvre .

The location was excellent and very near to Pavilion Mall which my family bought all our things there and also caught 2 movies during our stay. The hotel staff is also very friendly and helpful. Extremely very friendly staff who always greet you with a big smile. We are a party of 6 so we took 2 rooms which included a suite so there was plenty of room. The only thing I didn’t like is that their pillows are too soft and I had to fold them in half every night. The hotel should consider having foam pillows for guests who does not like soft pillows. Overall an excellent stay.

Not very impressive. The lobby is not impressive, the reception team does not smile, there was no hot water during the evening and following morning and call to reception in the morning was not answered. However at the checkout time, the person at the desk helped us with taxi and also accommodated our request to dispose of the broken suitcase which we had to leave behind.