Staffs are very friendly and helpful. Nice room, nice bed and nice interior design. The pool and its surrounding also scenary.

Satisfied

Good to stay here and city centre. However breakfast menu was not many choice. Thanks

Struggle with parking coz the parking area too small

Feel safe and the staff are very helpful and very friendly.

Stayed here for one night to restart my points collection for Accor and for a short staycation since it’s so close to Pavilion. Was pleased that I was able to check-in early but was underwhelmed to find that only one lift was working. Apparently, there are two service lifts behind some doors but none of the staff mentioned that we can use this lift…imagine waiting endlessly per trip, just to go up to your floor or back down to the lobby. We were given room 1909 but the soundproofing was so poor that I could hear the next door neighbor’s baby crying, while the next door neighbors were shouting across the hallway and holding a loud conversation with their family members. Seeing that we were going to face a sleepless night, I contacted the front desk to change rooms. The new room, 1608, was quieter during the night but the soundproofing was still poor as we could hear the closet doors from other rooms being slammed. In the morning, we heard more slamming from either above our room or next door as the housekeepers went about cleaning the rooms. Staff were so-so (although, I do appreciate the staff who moved us to another room). As the front counter were understaffed, some staff members tried to help those who were checking out but the one person who attended to me asked me to hand the keys and check my invoice later, since I was coming back after a brief shopping stint. BTW, parking is RM5 per day instead of per stay. There are still some teething problems regarding the communication amongst the staff and their customers, and they need to fix the lifts ASAP.

Location good, room no problem. Staff at Food Exchange are OK. Checkin OK. Hardly any benefits for Platinum members. Welcome drinks limited to soft drinks, tea/coffee —not even hot chocolate. Seems management is cutting costs all round.

Cozy room and very good service.. It is still bruised by Pandemic effect. The breakfast is very sumptuous, and connectivity to all shopping centres are within walking distance. I would recommend for my friends to try out Novotel.

Hotel check in was efficient, rooms were clean and new, hotel location excellent and just accross major shopping areas and food outlets. Overall great value for money. Would definetly stay here again.

I got so much to tell and comments some are good and some are bad. Even though the bathroom has been refurbished but the toilet seat still not in the very right position. I hope they can do better when I come again.

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!