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Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.8/5 4,651 reviews

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Novotel Kuala Lumpur City Centre
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Room 1

Number of guests
Children's age

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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single BedsNon contractual photo

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior Room with 1 King BedNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Business Desk

Executive Room 2 Single BedsNon contractual photo

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single BedsNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 2 Single BedsNon contractual photo

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 1 King BedNon contractual photo

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

GOURMET BAR

Non contractual photo

Perfect for small gatherings and intimate get-togethers, enjoy the Charmante of hustle and bustle of the Kuala Lumpur city with the selections of beverage offerings as well as delectable light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,651 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,227 reviews

Good stay

Customer review rating 3.8/5

Nadira Families - 10/01/2021 Confirmed reviews ALL

Good service, well located

Comfy Stay

Customer review rating 3.8/5

Mohamad H. Business - 10/01/2021 Confirmed reviews ALL

Everything was smooth and perfect.

Good Stay

Customer review rating 3.8/5

Zabidah K. Families - 10/01/2021 Confirmed reviews ALL

Everything meets my expectations except the parking rules which I found inconvenient as a hotel (staying) guest.

Worth it and Strategic

TripAdvisor rating 3.5/5

mrashidah2021 Business - 10/01/2021 TripAdvisor review

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

Please responds to the call and chat, and notify guest what to prepare during check-in.

Customer review rating 3.8/5

Kamil K. Families - 08/01/2021 Confirmed reviews ALL

I hope that the hotel responds to the chat and pickup the call from guest before the check in so that we know if our request is available or not. In my experience this is the first hotel needed IC for all guests which is a little bit weird and annoying because I need to walk to the waiting area which is very far to get my family's IC. The way to enter parking is very narrow and need to pay the parking fee for RM5. During breakfast I've found out the bread a little bit stale and dry, koey teow goreng taste awful. There's some part of swimming pool got some dirt. Aside the parking space, hope the others can be improvise. Overall me and my family love the stay. They gave me what I request during check in - interconnecting room and baby court. The place are very secure where you need to insert your card in the lift first before press the floor button. The TV is very big. Room is clean, spacious, and have modern design. Love the design of the bathroom. Breakfast have many varieties, and the western food very delicious. The WIFI also easy to access and very fast.

Well Located & Good stay

Customer review rating 3.8/5

Mohd R. A. H. Business - 08/01/2021 Confirmed reviews ALL

Everythings perfact only cleaner come for cleaning using shoes. As muslim guest, we are solat in our room during this pandemic issue.

Average

Customer review rating 3.8/5

Francis L. Couples - 08/01/2021 Confirmed reviews ALL

Location is strategic, staff is good. But, car park is horrible, breakfast is disappointment.

Dear Francis L., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located

Customer review rating 3.8/5

Philip T. Couples - 07/01/2021 Confirmed reviews ALL

nice, will visit again

Dear Philip T., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

good

Customer review rating 3.8/5

Syikin Families - 07/01/2021 Confirmed reviews ALL

good service and comfortable room..tq

Dear Norasyikin M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

I always stay here for my business trip

Customer review rating 3.8/5

Izzat Business - 06/01/2021 Confirmed reviews ALL

I like the room environment. it so cool and confy

Dear Ahmad Izzathafizi A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

nice room , place near pavilion

Customer review rating 3.8/5

Nolie8179 Solo - 06/01/2021 Confirmed reviews ALL

2nd time at Novotel and both is good stay love the room the bed arghhhh sleep till the afternoon love giler .. Tq Novotel i will come again.

Dear Norlida I., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

good stay

Customer review rating 3.8/5

Anonymous Families - 06/01/2021 Confirmed reviews ALL

best hotel

Dear Mohd H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Service Level has dropped

TripAdvisor rating 3.5/5

tauleongy 06/01/2021 TripAdvisor review

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

Dear Tauleongy, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Famiy Staycation for New Year

Customer review rating 3.8/5

Ricky W. Families - 05/01/2021 Confirmed reviews ALL

Staying with family for a staycation to celebrate New Year 2021.

Dear Ricky W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located, clean rooms, and helpful staff (Front Office Desk, and Cleaner)

Customer review rating 3.8/5

Bhirowo R. Families - 04/01/2021 Confirmed reviews ALL

The Novotel, Bukit Bintang is always a nice place to stay. Cozy room and well located. I just found a few points to be considered: a. The toilet bowl position is not convenience for a big people as it too close to the wall (room 1211) b. Parking is too narrow, thus a bit challenging for mid size and above type of car. Well, knowing that the given parking spaces has to deal with it but I believe there is still a room for improvement. Thank you and looking forward to stay in Novotel BB, or other Le Accor's partner hotels.

Dear Bhirowo R., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Slight Improvement Needed.

Customer review rating 3.8/5

Ck H. Friends - 04/01/2021 Confirmed reviews ALL

My experience was satisfactory in general. We were given a corner room with a comfy bed, working aircon and TV. There was one item that always attract small amount of ants which is the kettle. I've been using the kettle to boil water and leave it until it gets warmer, but the ants came from no where always wonder around the kettle, as times goes by when i poured out the water there will be few ants' bodies floating in the water. At first I thought it was the sugar pack but it wasn't, the ants just went into the kettle and that's it. My stay includes breakfast. In current situation when we dine in a buffet environment we will put up mask to grab our food, and i can see all the banquet waiters also wearing mask and hand gloves which is good; furthermore customers were asked to wear the hand gloves provided to pick up food from buffet line which also good. However I noticed there were guests came in without masks and walked to buffet line to take food without a mask. Probably the restaurant manager should remind the guest and emphasise the need to practice hygiene to respect to the requirements set by Ministry of Health.

Dear Chun Kit H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

well located near the shopping malls with walking distance only.

Customer review rating 3.8/5

Ning K. K. Families - 04/01/2021 Confirmed reviews ALL

A pleasant stay with good customer services. Polite staff . Reasonable good breakfast provided. The negative side was the car park with narrow path way for a big vehicles.

Dear Ning Kah K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Comfortable hotel

Customer review rating 3.8/5

Tulio V. Couples - 04/01/2021 Confirmed reviews ALL

I enjoyed the time at the Novotel. Good service and comfortable room.

Dear Tulio V. Guerrero, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located in the city

Customer review rating 3.8/5

Fernandez A. A. Friends - 04/01/2021 Confirmed reviews ALL

Your frontline reception, your bell boys, security and your F&B staff were extremely friendly, polite and went out of their way to please us as your guests. it is a awesome experience of your hospitality and we thoroughly enjoyed every moment of our time during our stay.

Dear A. F., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

new renovated room

Customer review rating 3.8/5

Azwa Couples - 04/01/2021 Confirmed reviews ALL

new room, huge television, nice toilet, good foods

Dear Noorulazwa A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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