Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,758 reviews

Novotel Kuala Lumpur City Centre - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Less than 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via skybridge

  • Spa with massage and treatment rooms (managed by external party)

  • 5 minutes walking distance to Raja Chulan Monorail Station

  • Cashless parking using Touch N Go, Visa or MasterCard, Amex, UnionPay, and MyDebit

  • Special parking rate for in-house guests at only RM5 flat rate per day with multiple entries

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,758 reviews

TripAdvisor Rating  3.5/5  4,415 reviews

Good food, great value.

TripAdvisor rating 4.0/5

Joel E TripAdvisor review

Hui and Mika gave very good service and was very attentive. The food was amazing too. Food preparation was a bit long though, but worth the wait. The place has good ambiance and lighting. Overall, good place to eat. Highly recommended. 4 out 5.

Club guest, excellent experience

TripAdvisor rating 5.0/5

Paradise42377511794 TripAdvisor review

Excellent service by Elaine and Mica at the Premier Lounge! Warm, attentive and accommodating, decent food and drinks. Overall, worth and nice place to stay in the city centre, value for money as a club floor guest. Walking distance to KLCC.

Gear hope

TripAdvisor rating 5.0/5

Catharry Couples - TripAdvisor review

Lovely Hotel in a good position to all amenities just jump in a grab & it’s easy . Stayed in a premium room on the 28th floor room was big clean with a wonderful view you couldn’t wish for a better room . We included the premium bar service which was from 5:30-7pm Staff were lovely provided a very good service drinks selection was good . Food was lovely always had different dishes each day & always had cheese & biscuits. Can’t fault the staff all were very polite & professional nothing was to much trouble. If you’re thinking of staying in KL this is a great hotel . Would just like to thank all the staff for a wonderful stay .

Well located, good stay

Customer review rating 3.5/5

Duong H. D. T. Families - Confirmed reviews ALL

However, it seems like the hotel doesn't have enough towel for guests. My room was booked for 3 people (parents & child), but the items provided like toothbrush, towels, slippers... are for 2 only, especially towels I need to ask housekeeping for everyday, maybe hotel staff doesn't have enough time to clean towels.

Dear Duong T. Dieu Hoang, Thank you for choosing Novotel Kuala Lumpur City Centre for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and had an overall good experience. We sincerely apologise for any inconvenience you experienced regarding the availability of towels during your stay. Please be informed that the standard amenity allocation in our rooms is typically set for two guests. However, we understand that there are occasions when additional towels may be required, especially for families. Our team is always eager to assist and ensure our guests' comfort and satisfaction. Should you require extra towels or any other amenities during your stay, please do not hesitate to reach out to our friendly staff. We hope to have the opportunity to welcome you back for another pleasant stay in the near future. Sincerely Angelia Ku General Manager

Excellent location, great rooms, helpful and friendly staff

Customer review rating 5.0/5

J. R. Business - Confirmed reviews ALL

Great hotel for a business trip or holidays. The hotel's location is perfect and central. In front of Pavilion and only a 10-mn stroll to the Petronas tower and larger mall on the air-cooled elevated footpath. You can find many things in its vicinity: from cafés, restaurants, large number of shops and even a cinema. A 10-mn walk takes you to Jalan Alor's street food area which offers a great variety of food. As a guest of this hotel prior to its renovation, i can attest that the refurbishment has only elevated this hotel's level. While some rooms were a bit worn out in the past, they now look brand new with nice and clean furniture and great walk-in showers. They are also sound proof. The extra touch being that each room is fitted with filtered water you can actually drink from. On top of it, the hotel staff is nothing short of amazing. Very efficient. Always willing to help and give advices. All while being friendly. They made me feel like a valued customer. I haven't tried the breakfast so cannot comment on the offering. I was on a business trip and Novotel KL city centre offered a place I could wind down properly. I'll definitely be staying at this hotel whenever I will visit KL in the future, either on business or holidays. One of the best hotels I stayed in. Highly recommended.

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Other web-users rate our hotel

  • 2,456 reviews 9.1/10 Location
  • 2,125 reviews 7.7/10 Room
  • 2,026 reviews 7.8/10 Service
  • 70 reviews 7.6/10 WiFi
  • 1,028 reviews 8/10 Cleanliness
  • 854 reviews 6.4/10 Breakfast
  • 812 reviews 6.1/10 Comfort
  • 155 reviews 5.2/10 Pool

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