Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.9/5 4,771 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Kuala Lumpur City Centre
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+ 20 Services

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Business Desk

Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

GOURMET BAR

Non contractual photo

Perfect for small gatherings and intimate get-togethers, enjoy the Charmante of hustle and bustle of the Kuala Lumpur city with the selections of beverage offerings as well as delectable light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,771 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,228 reviews

Good stay

Customer review rating 4.0/5

Mohamad H. Business - 14/04/2021 Confirmed reviews ALL

As usual, my stay always good and comfortable.

Room is cleaned

Customer review rating 4.0/5

Christina Business - 14/04/2021 Confirmed reviews ALL

I like my room, it was cozy....need that after a long day in the training room. Food choice during dinner can be improved...more varieties!

Well located between two Great Malls of KL

Customer review rating 3.5/5

Ungku Z. H. Families - 12/04/2021 Confirmed reviews ALL

Good service and hotel generally has good facilities. However there was only one lift working and guests had to use service lifts at times, which was inconvenience and time consuming, given the weekend crowd. Apart from that no complaints

Friendly staffs

Customer review rating 1.5/5

Khairi Families - 12/04/2021 Confirmed reviews ALL

Staffs at front office very friendly and very helpful. The rooms looks clean but not really cleanup as the floor still dirty as its looks like not vacuum (grapes and something like keropok). Called FO to ask HK to come over and vacuum the room. Not very clean but better then before. Found plastic fork under the bed. Pillow a bit smelly. The kettle very dirty and rusty and ask FO to change it. As i have kids 1 years old, he keep pickup things on the floor and need to boiled water for the milk its really not happy for me and family. Also have showed the pictures to FO of the dirty and kettle. Food quite ok but the nasi lemak looks very cold and not really cook. Lift only one due to the renovation but the guest not following sop due no control from hotel staff.

Dear Mr. Mohd K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Mr. Mohd Khairi, we Really appreciate your comments and will look into each point mentioned seriously with corrective action. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located, comfortable stay

Customer review rating 3.5/5

Farah Z. Families - 11/04/2021 Confirmed reviews ALL

All great except the guest lift - only 1 is working during this peak season, not convenient due to the long waits.

Well located

Customer review rating 4.5/5

Anonymous Couples - 11/04/2021 Confirmed reviews ALL

Pleasant

Good stay

Customer review rating 5.0/5

Fyza Friends - 11/04/2021 Confirmed reviews ALL

Great experience.. Love the room

Value for money

Customer review rating 4.5/5

Faiz Solo - 11/04/2021 Confirmed reviews ALL

Overall I had a good stay. Good value for money. Very satisfied. Just minor issue where lift was a problem. Lift should have been fixed. Other that that, it's good.

Well located

Customer review rating 4.0/5

Z Solo - 11/04/2021 Confirmed reviews ALL

Wass good. If you have an option to change type of pillow would be even better

Great Location

Customer review rating 4.5/5

Khairun Families - 11/04/2021 Confirmed reviews ALL

Short weekend for the kids and they enjoyed it very much.Just couples of things u need to improve like elevator service,and breakfast buffet menu(nasi lemak was way too salty and sambal is bitter/sour) and pool(pls put signage so people only use swimming attire and don't wear shoes/slipper near pools(basic rule but somehow people teams to ignore). Please send my regards to chinese Uncle(didn't get his name)the one that work during breakfast buffet being served,my kids he's really friendly.Room was superb⭐⭐⭐⭐.would definitely coming back.

Well located, friendly staff

Customer review rating 5.0/5

Joseph T. T. K. Business - 08/04/2021 Confirmed reviews ALL

I have a very pleasant stay throughout these 10 days. Thank you so much to upgrade my room too. I will definitely recommend to my friend and family for a stay in the hotel again.

Good located and view

Customer review rating 5.0/5

Mohd F. Business - 07/04/2021 Confirmed reviews ALL

Excellent

Dear Mohd f. Z., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

Good location and friendly staff

Customer review rating 4.5/5

Zahar Couples - 07/04/2021 Confirmed reviews ALL

Modern design and clean room.

Good stay

Customer review rating 4.5/5

Ta… Couples - 07/04/2021 Confirmed reviews ALL

Very pleased with the staff

Good Stay!

Customer review rating 4.0/5

Rahayu S. Families - 06/04/2021 Confirmed reviews ALL

I love the location of the hotel, just 5 mins walk to pavi. Bought food from the hotel for dinner, the nasi goreng was so yummy! The room was huge (and the tv too) and thank you for providing us the baby cot. Too bad the lift was under constructions and had to take the service lift couple of times. I had to thank you to the hotel attendants as they were very helpful and friendly! Would love to come again.

Pleasant Stay. Similar Experience

Customer review rating 4.5/5

Zakaria Couples - 06/04/2021 Confirmed reviews ALL

Novotel never disappoints me. The room looks new (recently refurbished?), the toilet is clean and the bed is comfy. Nice to be back even for a short 1 night.

Parking space

Customer review rating 4.0/5

Man Families - 06/04/2021 Confirmed reviews ALL

Parking space not friendly to mpv. Must very carefully went take corner. But overall is sustify..

Dear Yuzi F., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive Guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

Location

Customer review rating 4.0/5

Suhaili Y. Business - 06/04/2021 Confirmed reviews ALL

Experience was good except for the elevator

Good and nice experience stay

Customer review rating 4.5/5

Aida Families - 06/04/2021 Confirmed reviews ALL

The stay was nice, check in was swift, staff were extremely polite, cheerful and professional. Pool, gym and breakfast buffet were nice and it feels like the era before covid! (Although SOPs were all in place). The only thing why I didn't give 10/10 was because of the parking was not free..I think all guest should get a free complimentary parking.

Everything seems just perfect stay!

Customer review rating 4.5/5

Ann F. Families - 06/04/2021 Confirmed reviews ALL

I have difficulties looking for a room on last weekend 2 April 2021.. I have no idea why the whole KL hotel was fully book.. I manage to get a room suggested by Mr Mugie from Novotel via phone all and he suggested me and my family to stay at their suite room... The rest is history... Everything seems just perfect stay.. Beautiful spacious room.. Nice staff.. Complete simple breakfast.... Lunch at poolside... Comfortable bed and shower... Except for the in house parking issues... I have no complaint at all... Furthermore ur staff Mr Mugie should be given extra credit for his hospitality services since the day one I step to Novotel.. He makes us feel at home.. I will be coming back again.. Its great experience with Novotel KL.. ❤️

Dear N., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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