Novotel Kuala Lumpur City Centre Hotel 4 stars

Good stay. Nice room with good service. Was a good experience overall. But please fix your lift -> 2 customer lifts were in service, only 1 available when I arrived. The only available lift also in maintenance the next morning during check out hours.

the service staff is very attentive be it from the concierge to the front desk and also the dining staff. hotel is just a walk away to the bukit bintang as well as klcc area. clean and inviting environment. value for money. will definitely stay again :)

I've gotten mixed info from the hotel staffs regarding the room service operation hours. Some said 24 hrs and some vice versa. Please set your info straight!

Hoping another 2 elevators could be done soon.

My room toilet and towels were smelly and dirty.

broken door lock,fixed few times but remain same thing happened.offer change room,but give small room.pillow have very annoying smell..even changed it same,even more smelly..placed tag ask for room service,after come back room remain same.fed up.

As usual, my stay always good and comfortable.

I like my room, it was cozy....need that after a long day in the training room. Food choice during dinner can be improved...more varieties!

Good service and hotel generally has good facilities. However there was only one lift working and guests had to use service lifts at times, which was inconvenience and time consuming, given the weekend crowd. Apart from that no complaints

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!

Had another great stay at the Novotel KL. Hotel is newly renovated and the suite we stayed in was fantastic. The staff at this hotel are probably the friendliest you find. Maggie is super helpful and if you need help at all she is the go to person. Directly opposite Pavillion and an easy undercover walk to KLCC makes it probably the best located hotel in town.