Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,325 reviews

Best price
guarantee
Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • A MYR10 Tourism Tax per room per night applies to all foreign guests, payable at the hotel.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,325 reviews

TripAdvisor Rating  3.7/5  4,735 reviews

Somewhat Happy Ending to a Comedy of Errors

TripAdvisor rating 2.0/5

Tommy K TripAdvisor review

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

Customer review rating 4.0/5

Zulkiflee K. S. A. Families - Confirmed reviews ALL

Good location, friendly and helpful staff

Dear Zulkiflee K. S. A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.0/5

Mark A. Business - Confirmed reviews ALL

open areas are very cold, other that that, the hotel is great

Dear Mark A., Thank you so much for taking the time to leave us a rating. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back again soon. Sincerely Angelia Ku General Manager

Customer review rating 4.5/5

Anand J. Business - Confirmed reviews ALL

I have been staying in this hotel fore few years now.

Dear Anand J., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Jean G. Couples - Confirmed reviews ALL

My husband and l recently stayed at the Novotel having not stayed there for a few years. Our decision to stay was that the Executive Lounge had been reinstated which makes a stay extremely affordable. We even extended our stay. I have always loved the excellent location of the Novotel as it is steps away from Pavilion and the whole of Bukit Bintang and the shopping and food available. Since the renovations have been completed the hotel is extremely comfortable and we found the rooms have everything you need. As we had access to the Executive Lounge, we utilised this the most and the variety in the evening was more than you could wish for. We also had breakfast on occasion at the buffet and this too was excellent. I was fortunate to be upgraded to a Suite as an Accor Platinum member. I cannot speak more highly of the staff and the service at the Novotel City Centre from check-in/out, the staff at the Executive Lounge (especially Amir and Asif), the security guard that called our taxis for us, the cheerful concierge and the thorough cleaning staff of the 23rd floor. We had a wonderful stay, slept well, ate and drank too much and will be back again. Thank you.

Dear Jean G., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,759 reviews 9.5/10 Location
  • 2,291 reviews 7.7/10 Room
  • 2,396 reviews 8.4/10 Service
  • 52 reviews 7.1/10 WiFi
  • 1,190 reviews 8.3/10 Cleanliness
  • 973 reviews 5.7/10 Comfort
  • 924 reviews 6.9/10 Breakfast
  • 178 reviews 5.5/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.