Novotel Kuala Lumpur City Centre Hotel 4 stars

The staff was helpful and cheerful. Made our stay comfortable. Room was great.

I love this hotel mainly because of its location. Location.Location.Location. This hotel is a 5 minutes walking distance to one of the best known shopping mall namely the Pavillion KL shopping mall. It's location is also in the centre of KL shopping paradise where you go wild with a variety of delicious food of the whole world & also you could literally do your shopping during daytime as well as nightlife. With the coming Christmas joy & celebration, the whole are in this location known as Jalan Bukit Bintang is full of interesting events for the public. Have great fun staying in this hotel . As a Accor hotel club member, the hotel management give my family & I a free room upgrade. As the maximum number of guest is 2 , I actually booked 2 adjoining hotel room as than all my family have a fun weekend in KL city. Great service from the hotel staff & management. Best regards, Chris Lee & family

Overall satisfied.

access card problem. can use for lift, then arrived infront of room door, cannot open door..need to go back down again to re-program the card.

checked in 611 room was very dark and very cold due to aircon unit malfunctioning.Upset no hot water wash hand basin and taking shower cold water keep running and had to wait twenty minutes for hot water to come.Sayang ayer. Next day changed room to 612 much better but no hot water on wash hand basin slightly better water in taking shower water keep running and finally fifteen minutes the hot water came in.

What a prize location but what a run down place . Even after a year yet under renovation. Inspite being a Silver Member was given a room with worn out carpets , worn out upholstery and stained washrooms. Breakfast was a let down and not all in line with a Novotel Breakfast experience offered world wide. Made up to a certain extent by the courtesy of Reception, Dining and Lobby staff. Looking forward to a great staying experience after Feb 2020 after renovations.

Very nice

Reception desk was kind enough to upgrade me to a suite due to my late arrival. Despite an almost full house on 3rd night, they still managed to let me keep my suite for a 3rd and 4th night, and save me the hassle of packing and unpacking. Every single one of the staff were very courteous, friendly, and helpful.

I have stayed in Novotel more than 10 years ago and the hotel became very run down, after which i went to another hotel next door during my visit to KL. I have noticed it had renovated some rooms and try my luck to book 6 nights in November. The room is very well done up, i enjoyed my stay with my hubby very much. As an accor gold member , I was upgraded to suite room. The area around the TV does not have enough lightings, its quite dimmed. Other than this, everything is good and wonderful. Needless to say, the location is great, the bridge to Pavilion shopping centre is just round the corner. We will definietly be back for more stay in Novotel.

- corridors and rooms are very clean, rooms are new with nice beds - good location at city center - every single staff is friendly to attend our needs - iron is malfunction yet still pass for guest's use, water leaking without cap - cafeteria seats not thoroughly cleaned in between guests, food leftover on chair, waters on table just covered up with coaster nothing too alarming but good to improve.

It's back to the familiar hotel for me as I was attending a seminar in the vicinity. I was surprised that the renovation is still going on after my previous visit and extending into the next year. While I was informed that the renovation work will only begin after 10 am, I can hear voices and knocking even an hour before that. The other thing I was inconvenient was the inavailability of the Chinese restaurant.

We have been your regular guests for more than 10 years and have posted very positive remarks on the net in the past as we were well looked after by Ms Yung , Suzana, Zara your top chef, Andy and Ferouz. We have recommended your hotel to our friends and have booked for them rooms with you when travelling together. However this trip we missed your usual hospitality when we were refused breakfast when it was included in our booking.We have to show your receptionist my email receipt before she acknowledged it. Then my sole was penetrated by a sharp metal in the carpet of my room which caused bleeding. I was advised by the receptionist to email the photo of the injury to you hotel and I also gave the needle to the duty manager Ibrahim. So far there has been no response to my Email. Very disappointed indeed.

Comfortable environment. The staff here is always helpful and willing to answer my enquiries.

Water leakage from the ceiling when the air conditioner closed. Glass door inside the bath room cannot be closed properly. Room card experience not good -> always not work in escalator, sometimes not work at room...

very nice room, I found everything I need in it except one thing, cable charger, I forgot to bring mine. I tried to ask the hotel officer if they have it, or at least I can borrow theirs for 1-2 hours. but unfortunately, they didn't have it. It will be better if you can provide the cable charger in the room also which is permanently installed to the wall and it is OK for me.