Novotel Kuala Lumpur City Centre

1st time staying from 6-9 August 2022. Checking in was smooth. Booked an Executive room which is a corner room. Wifey did not like corner room and requested to change room. Duty Manager, Ibrahim Hameed assisted us in everyway to ensure we get a room to my wife’s liking. We were very impressed with his professionalism and drive towards his work. 2 thumbs up to Hameed and the front office staff! Going back again in September for a short getaway, hope to enjoy as much as we did the first time around. Highly recommended and kudos!

Hotel is strategically located and rooms are newly renovated. However, the stairs between the reception and bar is extremely hazardous as the design makes it prone for guests to slip and trip on. During my 4 night stay, I witnessed 4 different guests trip on the stairs, including my elder father who had to go to the nearby Prince Court hospital for a scan on his ankle. I was disappointed that no staff seemed to help my elder father. Afterwards, I mentioned to the reception on the need for the hotel to put up anti-slip tape on the steps to prevent further incidents, however, the reception had seemed to ignore the suggestion.

It was an enjoyable stay. The front desk staff was very friendly and the check-in process was smooth and fast. Enjoyed my welcome drinks. The hotel was in a very good location. Walkable to KLCC and Pavilion is just a couple of minutes walk away from the hotel.

I felt very comfortable and appreciated throughout the stay

The staffs were extremely nice. From the moment our grabdriver reached the hotel for us to check in, I was so impressed at the hotel staff that was fast enough to open the door for us. He even helped us carry our luggage which were at least 15 kg each omg. The front desk staff were super helpful and friendly. Check-in was a breeze, it literally took us less than 10 mins and there was no hassle. At this point, we havent even seen our room yer but we were already loving this hotel. Anyway, our room was amazing! It was super clean from the toilet to the beds, the design was beautiful, the tv was new and big, and theres even a drinkable water tap in the bathroom! The downside was probably the tv as we were unable to screen mirror using iphones. Maybe thats an improvement the hotel could do, cater to IOS too instead of android. But, that wasnt a issue to us as we were able to find an alternative. The location of the hotel was perfect!!!! From the entrance, you could just take the bridge to either walk to pavillion or to KLCC! MIND BLOWN!! Overall, this hotel really exceeded our expectations, especially for its reasonable price! 👍🏻👍🏻👍🏻👍🏻👍🏻