Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,190 reviews
Novotel Kuala Lumpur City Centre
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Room 1

Number of guests
Children's age

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How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Junior Suite with 1 King Bed

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,165 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,190 reviews

Could be better

Customer review rating 3.8/5

David N. Business - 29/11/2019 Confirmed reviews ALL

Overall it was OK. However some points need to be addressed: 1) Bathroom provided 2 sets of towels, but after the 1st housekeeping, 1 face towel was gone. 2) Use spoons were not washed and placed back. 3) Restaurant food has a lot of room of improvement. 4) The pillow case has some bad odor

It was so WORST!!

Customer review rating 3.8/5

Areum P. Business - 28/11/2019 Confirmed reviews ALL

I stayed in September. It pop up payment problem after I am back to Korea. So I called then they said report by Email. I sent email as below I told at the time that extra bad for 2 night but you charged 3 night. I didn't stay last night. I booked 24 Sep to 3 nights but I checked out 26 Sep around 20:00 pm because of flight is 23:55 I very disappoint to Novotel. I don't know you remember me or not. I complained at the time for 3 people room. I booked total 3 rooms, among 1 room for 3 people that meaning is I paid more for 3 people room then other room but all room condition is same and size all same. So I complained powerfully then you said extra bed, also more complained at the time. But I need to extra bed so accepted and I said just 2 night!! You can check I didn't stay last day. Also when I checked out hotel, the men of who stand at the time, he said to me that don't charged extra bed so I asked you don't charge me extra bed? he said yes!! but you charged me after check out and total 3 night!!! I am so upset and very disappoint!!! Ok I used extra bed so I will pay but I will pay for 2 night!!! Please refund for extra bed fee for 1 night Novotel said Yes, will refund back and it will be take 2~3 weeks. But I didn't get any refunding!! So email again at 25/11, they said will check then no answered will today. And you!!! send me this email for review and you said I stayed 25/11/2019 What are you doing you guys?? You should check my refund first asap!!

Comfortable and well served by everyone at the hotel

Customer review rating 3.8/5

S. K. S. Couples - 28/11/2019 Confirmed reviews ALL

The staff was helpful and cheerful. Made our stay comfortable. Room was great.

A night stay @ Novotel hotel KL city center

TripAdvisor rating 3.5/5

Chris L Family - 27/11/2019 TripAdvisor review

I love this hotel mainly because of its location. Location.Location.Location. This hotel is a 5 minutes walking distance to one of the best known shopping mall namely the Pavillion KL shopping mall. It's location is also in the centre of KL shopping paradise where you go wild with a variety of delicious food of the whole world & also you could literally do your shopping during daytime as well as nightlife. With the coming Christmas joy & celebration, the whole are in this location known as Jalan Bukit Bintang is full of interesting events for the public. Have great fun staying in this hotel . As a Accor hotel club member, the hotel management give my family & I a free room upgrade. As the maximum number of guest is 2 , I actually booked 2 adjoining hotel room as than all my family have a fun weekend in KL city. Great service from the hotel staff & management. Best regards, Chris Lee & family

Satisfied.

Customer review rating 3.8/5

Mohd N. B. A. J. Business - 26/11/2019 Confirmed reviews ALL

Overall satisfied.

Customer review rating 3.8/5

Yameen S. Business - 25/11/2019 Confirmed reviews ALL

access card problem. can use for lift, then arrived infront of room door, cannot open door..need to go back down again to re-program the card.

Simply not happy

Customer review rating 3.8/5

Khew K. K. Families - 25/11/2019 Confirmed reviews ALL

checked in 611 room was very dark and very cold due to aircon unit malfunctioning.Upset no hot water wash hand basin and taking shower cold water keep running and had to wait twenty minutes for hot water to come.Sayang ayer. Next day changed room to 612 much better but no hot water on wash hand basin slightly better water in taking shower water keep running and finally fifteen minutes the hot water came in.

A Novotel in need of a total overhaul ......

TripAdvisor rating 3.5/5

62Indian Business - 25/11/2019 TripAdvisor review

What a prize location but what a run down place . Even after a year yet under renovation. Inspite being a Silver Member was given a room with worn out carpets , worn out upholstery and stained washrooms. Breakfast was a let down and not all in line with a Novotel Breakfast experience offered world wide. Made up to a certain extent by the courtesy of Reception, Dining and Lobby staff. Looking forward to a great staying experience after Feb 2020 after renovations.

Very nice

Customer review rating 3.8/5

Dan Business - 24/11/2019 Confirmed reviews ALL

Very nice

Reserved for 2 nights, stayed for 4 nights. Would have stayed longer if I could.

Customer review rating 3.8/5

Roney M. Business - 23/11/2019 Confirmed reviews ALL

Reception desk was kind enough to upgrade me to a suite due to my late arrival. Despite an almost full house on 3rd night, they still managed to let me keep my suite for a 3rd and 4th night, and save me the hassle of packing and unpacking. Every single one of the staff were very courteous, friendly, and helpful.

Wonderful hotel and great location

Customer review rating 3.8/5

Jade F. Couples - 22/11/2019 Confirmed reviews ALL

I have stayed in Novotel more than 10 years ago and the hotel became very run down, after which i went to another hotel next door during my visit to KL. I have noticed it had renovated some rooms and try my luck to book 6 nights in November. The room is very well done up, i enjoyed my stay with my hubby very much. As an accor gold member , I was upgraded to suite room. The area around the TV does not have enough lightings, its quite dimmed. Other than this, everything is good and wonderful. Needless to say, the location is great, the bridge to Pavilion shopping centre is just round the corner. We will definietly be back for more stay in Novotel.

Pleasant stay

Customer review rating 3.8/5

L. Business - 21/11/2019 Confirmed reviews ALL

- corridors and rooms are very clean, rooms are new with nice beds - good location at city center - every single staff is friendly to attend our needs - iron is malfunction yet still pass for guest's use, water leaking without cap - cafeteria seats not thoroughly cleaned in between guests, food leftover on chair, waters on table just covered up with coaster nothing too alarming but good to improve.

Pleasant stay interrupted by the renovation

Customer review rating 3.8/5

Choonkiat C. Business - 21/11/2019 Confirmed reviews ALL

It's back to the familiar hotel for me as I was attending a seminar in the vicinity. I was surprised that the renovation is still going on after my previous visit and extending into the next year. While I was informed that the renovation work will only begin after 10 am, I can hear voices and knocking even an hour before that. The other thing I was inconvenient was the inavailability of the Chinese restaurant.

disappointing compared to previous stays

Customer review rating 3.8/5

Khai M. Couples - 20/11/2019 Confirmed reviews ALL

We have been your regular guests for more than 10 years and have posted very positive remarks on the net in the past as we were well looked after by Ms Yung , Suzana, Zara your top chef, Andy and Ferouz. We have recommended your hotel to our friends and have booked for them rooms with you when travelling together. However this trip we missed your usual hospitality when we were refused breakfast when it was included in our booking.We have to show your receptionist my email receipt before she acknowledged it. Then my sole was penetrated by a sharp metal in the carpet of my room which caused bleeding. I was advised by the receptionist to email the photo of the injury to you hotel and I also gave the needle to the duty manager Ibrahim. So far there has been no response to my Email. Very disappointed indeed.

My second time staying at this hotel.

Customer review rating 3.8/5

C. C. C. P. Business - 19/11/2019 Confirmed reviews ALL

Comfortable environment. The staff here is always helpful and willing to answer my enquiries.

Need improvement

Customer review rating 3.8/5

M. C. Business - 19/11/2019 Confirmed reviews ALL

Water leakage from the ceiling when the air conditioner closed. Glass door inside the bath room cannot be closed properly. Room card experience not good -> always not work in escalator, sometimes not work at room...

remarkable experience

Customer review rating 3.8/5

Ade F. Business - 18/11/2019 Confirmed reviews ALL

very nice room, I found everything I need in it except one thing, cable charger, I forgot to bring mine. I tried to ask the hotel officer if they have it, or at least I can borrow theirs for 1-2 hours. but unfortunately, they didn't have it. It will be better if you can provide the cable charger in the room also which is permanently installed to the wall and it is OK for me.

overall is good.

Customer review rating 3.8/5

Min H. Business - 17/11/2019 Confirmed reviews ALL

overall is good. but few of my friends included myself experience weird sound like our door is open at night or even midnight

Hotel under renovation

Customer review rating 3.8/5

Frederico F. Families - 17/11/2019 Confirmed reviews ALL

Hotel is good, near shopping mall, but still di renovations till april 2020. Staff friendly and good. New renovation room is clean and good.

Quality of food poor in hotel

Customer review rating 3.8/5

Aric O. Business - 16/11/2019 Confirmed reviews ALL

Breakfast choices poor and could be better. Nasi lemak gravy and chicken curry extremely salty. Fruit choices could include local bananas. Egg station cook not happy to do omellette when requested. Pastry choices can be more and better

Dear Boo Keong Aric O., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry to hear about your experience with overall food and beverage service. Please rest assured that we have shared this with the F&B team including the manager who will take immediate action to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Novotel Kuala Lumpur City Centre
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