Novotel Kuala Lumpur City Centre Hotel 4 stars

This is my 2nd time to go on vacation in Malaysia, and 2nd time to stay as well in Novotel Kuala Lumpur. Again, Novotel KL did not disappoint. From reservations team, to check-in, new year's eve buffet, morning F&B , housekeeping and check-out staff, we were really satisfied with the service and we felt very much welcome. Food and Amenities were also great. All were value for money. I guess we found our 2nd home in Kuala Lumpur, here at Novotel I

So far everything quite good, the only thing I want to mention is room make-up. Freezer left half can of beer inside when I check in. BTW I enjoy stay at this hotel.. Thanks.

We were given an upgrade to one of the newly renovated suites and it was just wonderful. Could not recommend the Novotel more highly. This hotel has the most lovely and helpful staff and it is in the best location.

We had an excellent stay at ur hotel. Except that I have called up the front desk after I left. I noticed that the top part of the shower glass panel one part was detached. I don’t want anyone get hurt so ask them to send someone to fix it. Hope it has been done by now. It was room 2601. Other then that, room, staffs, locations are perfect. Definitely will go back again.

The location is great , walking distance under cover to all the most exciting places. The staff are very helpful and friendly. I would like to mention particularly your restaurant manager Mr Andy Soo is one of the most hardworking and provide personalised services to all the guests. The rooms are good and clean. The only drawback is only applicable to those who drive and park at the basement carpark, where the access ramp and parking lots are very narrow and tight, where bigger and longer cars may have difficulty to manoeuvre .

The location was excellent and very near to Pavilion Mall which my family bought all our things there and also caught 2 movies during our stay. The hotel staff is also very friendly and helpful. Extremely very friendly staff who always greet you with a big smile. We are a party of 6 so we took 2 rooms which included a suite so there was plenty of room. The only thing I didn’t like is that their pillows are too soft and I had to fold them in half every night. The hotel should consider having foam pillows for guests who does not like soft pillows. Overall an excellent stay.

Not very impressive. The lobby is not impressive, the reception team does not smile, there was no hot water during the evening and following morning and call to reception in the morning was not answered. However at the checkout time, the person at the desk helped us with taxi and also accommodated our request to dispose of the broken suitcase which we had to leave behind.

Right next to the Pavillion and with an air conditioned walkway to KLCC the location is great for shopping, Petronas Towers, the acquarium and Bukit Bintang. Our room was spacious and with 6 USB charging points keeping our devices topped was easy. Renovations are continuing in 2020 but did not Impact us at all. The pool area is due for renovation February to April 2020 so be aware if this matters to you.

GM is not a boss and does not follow check in process for Platinum Member, I would preferred a welcome message signed by GM it ranks guests at the GM Level. Kitchen and Chefs.... only no control so they can serve food totally cold where it supposed to be hot. Card access to room through elevator is always failed (happened to several customers and for me 2 times in a stay of 3 days)

Wish I stayed longer as the renovated Executive Suite room was so beautiful and comfortable. Thank you Arthira for the complimentary room upgrade. Your staff at reception was very courteous as well. Overall experience was 10/10. Thank you

Hotel under renovation, rooms were pretty new and nice. No lounge available. Good location for exploring the city. Breakfast needs to improve in term of variety and quality from my perspective.

Very good in service, staffs with good service and very polite. Facility is good. Only one thing not acceptable is the Wifi service. The Wifi connection will be disconnected every night around 9:30pm, which is inconvenience to business guest like me.

The room n food is good. Service n hospitality is very good.

Overall was ok. Location was good

As a gold member I was offered a free upgrade to suite room. It was a pleasant surprise. Novotel was undergoing a renovation and it was a pity that I did not get to enjoy the full amenities. The hotel is in a prime location with easy access to Pavillion and Bukiy Bintang Area.