Novotel Kuala Lumpur City Centre

Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,115 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 KUALA LUMPUR
Malaysia

  • TRANSIT:  Raja Chulan

  • KLIA EXPRESS:  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS:3.151229, 101.71252

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Food Exchange

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,115 reviews

TripAdvisor Rating  3.5/5  4,254 reviews

Pleasant Stay

Customer review rating 4.5/5

Ashman Couples - Confirmed reviews ALL

The check in was smooth and the front desk chinese lady was really friendly, the room was beautiful and with a high floor room comes with a splendid view out of the window, the TV is huge and HD. The only down side is the decent water pressure and fewer option in the shower, although the toilet is beautiful.

Dear Ashman F., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

Well located

Customer review rating 3.5/5

Wh T. Couples - Confirmed reviews ALL

Good location with reasonable price

Dear Wai Hoe T., Greeting from Novotel Kuala Lumpur City Centre. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Mohd Azmi Awang Room Division Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was a great stay, room was clean, spacious and newly renovated. Staff were friendly. It was a great stay. wish to revisit thanks

Good new hotel

Customer review rating 5.0/5

Cik B. Couples - Confirmed reviews ALL

Hotel best, menarik..sesuai utk leisure n business trip..breakfats was ok cuma tak banyak choice..taste pun ok..

Always a great stay

Customer review rating 5.0/5

Dr C. E. Families - Confirmed reviews ALL

Great to return to Novotel KLCC after pandemic. Warmly welcomed at the reception by Mages who then sent a sweet treat to my room, delivered by Andy. Later met with the bell boy from Sarawak. All delivering great customer service and welcome! Can’t wait to return and run my events here!

Newly renovated “ wonderful stay “

Customer review rating 5.0/5

T. B. S. Friends - Confirmed reviews ALL

Love the suites room very much . Smarts TV to stunning design of the room .

Dear Boon s. T., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

Good stay n good location

Customer review rating 4.5/5

Moon Families - Confirmed reviews ALL

Welcome snack 2 slide of cheese cake is delicious. Breakfast although not much variety but is clean n delicious. Bed room is clean n comfy n with water filter.

Good stay

Customer review rating 3.5/5

Firdaus Families - Confirmed reviews ALL

Clean room, friendly hotel staff, and strategic location. Definitely will stay there again.

Nice stay

Customer review rating 5.0/5

Fiq Couples - Confirmed reviews ALL

Really like the room now.

good location .

Customer review rating 5.0/5

Wesley D. Business - Confirmed reviews ALL

I am a travel agent and after the two years have decide to start up the business again , we had given and also introduced other companies to your hotel . I wanted to speak to the sales department but due to the holiday period was not able to , wanted to speak to the GM who was on site but she was more interested in serving customers at the coffee house , gave a message to Andy the coffee shop manager who was excellent to give my business card to the GM to call me to make an appointment to discuss possibilities of business from Australia , but she never called or bothered to meet up with me , very disappointed , will be looking for other hotels to give my business too .

Great

Customer review rating 4.5/5

Daren Couples - Confirmed reviews ALL

Great

Great location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Front desk staff are friendly … nicely refurbished rooms.

Newly renovated but yet to provide the best

Customer review rating 2.0/5

David T. Families - Confirmed reviews ALL

Overall a good hotel in regards to service and newness. However, reception counter is too small and easily congested. Buffet lunch and dinner provides one same set menu. Parking is very small.

Nice and newly renovated

TripAdvisor rating 5.0/5

Yamaken777 TripAdvisor review

Wonderful stay and feel like home . Specially handling and taking care by friendly Ms Magesh before/after my stay . Definitely will come back again . Nice location and given the best room . Thanks Ms Magesh your warm welcome . Regards Mr Thian

Dear Yamaken777, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohd Azmi Awang Room Division Manager

A Business Hotel in an excellent location

TripAdvisor rating 4.0/5

Travel291955 TripAdvisor review

On the whole we were happy with our stay. The rooms were clean and comfortable. The dining facilities of the hotel are a bit limited but due to its location there are many restaurants in the near vicinity

Dear Travel291955, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

Get Away

TripAdvisor rating 4.0/5

anthonyyslee TripAdvisor review

It has been sometime now that most of us got to stay at home because of the pandemic and now the border has been open up for us to travel I managed to book Novotel KLCC for 1 night as a get away. The reception was friendly and fast in registration's The room is cleaned and new like hardly been used. My family members like it very much and might think of coming back to stay a bit longer this time. I would recommend that this is a good choice for any family intend to stay in the city. Very near to Pavilion, KLCC and Bukit Bintang area.

Dear Anthonyyslee, Greeting From Novotel Kuala Lumpur City Centre We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Mohd Azmi Awang Room Division Manager Novotel Kuala Lumpur City Centre

BEST VALUE

TripAdvisor rating 5.0/5

Collaris4128 TripAdvisor review

I have been staying in Novotel for so many times and it's always for the same reason. Location, location and location. But this trip was different. It is undeniably best value as well for their promotional burgers. So so good with Carl's Jr size. Da bomb

Dear Collaris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohd Azmi Awang Room Division Manager

OK but not impressive

TripAdvisor rating 2.0/5

mickaelchia TripAdvisor review

Location good, room no problem. Staff at Food Exchange are OK. Checkin OK. Hardly any benefits for Platinum members. Welcome drinks limited to soft drinks, tea/coffee —not even hot chocolate. Seems management is cutting costs all round.

Dear Mr. Mickael Chia, Thank you for taking time to give us a detailed feedback on your recent stay with us. We very much value your feedback, as this allows us to continually improve our services and the Team. Thank you for sharing with us on the Welcome Drink issue, we had use your feedback to improve or services and motivate our team to increase guest satisfactions. Once again, our sincere apologies for all the inconvenience caused. On your next visit, we will make all appropriate arrangements to ensure that your stay is a comfortable and enjoyable one. Regards, Mohd Azmi Awang Room Division Manager

Fantastic Stay At Novotel

TripAdvisor rating 5.0/5

RongFaLi TripAdvisor review

Cozy room and very good service.. It is still bruised by Pandemic effect. The breakfast is very sumptuous, and connectivity to all shopping centres are within walking distance. I would recommend for my friends to try out Novotel.

Dear RongFaLi, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

Family Outing

TripAdvisor rating 5.0/5

Trail40791358618 TripAdvisor review

Hotel check in was efficient, rooms were clean and new, hotel location excellent and just accross major shopping areas and food outlets. Overall great value for money. Would definetly stay here again.

Dear Trail40791358618, Greeting From Novotel Kuala Lumpur City Centre We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Mohd Azmi Awang Room Division Manager Novotel Kuala Lumpur City Centre

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