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Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.9/5 4,798 reviews

ALLSAFE approved hotel

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Novotel Kuala Lumpur City Centre
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+ 11 Services

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

Food Exchange

Type of cuisine: International

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

GOURMET BAR

Perfect for small gatherings and intimate get-togethers, enjoy the Charmante of hustle and bustle of the Kuala Lumpur city with the selections of beverage offerings as well as delectable light bites.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,798 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,229 reviews

Above Expectation

Customer review rating 4.0/5

Adam Business - 16/07/2021 Confirmed reviews ALL

I stayed here for 4 nights and I must say it's better than what I expected. The Goods: - Got upgraded from Deluxe to Executive Room. I love the room so much. Just the right size, the right furniture, the right view and the best lighting. The air-conditioner was also very cool. Just the way I like it. The room, the corridor/hallway and the hotel itself just finished their major renovation I guess. - Very friendly staffs. Syarif or Sharif was really helpful and his duty manager which I can't remember the name (an Indian lady) also was really competent and friendly throughout my stay. Raihan and Nazrul Islam (the housekeeper) were also doing a great job in making up the room on daily basis during my stay. Neelam and Ibrahim also were helpful during my checked-out process and Neelam helped me printed out some documents FOC. Can be Improved: -The breakfast and in-room dining were average. The breakfast for 4 mornings were very limited in choices as they only served American & Continental breakfast. And the quality and quantity of the breakfast also average. Only served with one kind of tea. No green tea or English breakfast. Some items were missing when I ordered for my in-room dining. - Laundry service was okay. I need to request for the laundry to be send back to me. The staff should send it to me without I'm requesting it. Bad - One the housekeeper (not Raihan or Nazrul Islam) tried to barge in my room twice without knocking the door. Not sure why he did that. - The basement parking. Nothing much can be done for this one unless you're skillful driver or you drive A or B segment sedan to park here. The parking was really narrow. - The 1st night I checked-in to the room, the body shower seal was already broken. Hopefully the housekeeping department take note on this issue.

Dear Mr. Adam Ariff Z., Greeting From Novotel Kuala Lumpur City Centre We very much appreciate your comments regarding your stay with us. It is always encouraging when we hear feedback from Our Guest. Mr. Adam, We noted on every point mentioned and we will share your feed back with our team for encourage them and Improve in order to serve our guest better in future. Thank you for your kind feedback, and we hope to see you again soon. Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Nice stay :)

Customer review rating 4.5/5

Jules Business - 14/07/2021 Confirmed reviews ALL

It's better than before. No weird smell on the pillow as i have had before on some rooms. Rooms also not humid. Previously there was one room which had quite some humidity which was somewhat uncomfortable. Better room design since it's newly renovated. Water in the bathroom also does not overflow. Great! Loved it this time.

Dear Phey Chee O., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

Excellent!

Customer review rating 5.0/5

Estrella A. B. Families - 10/07/2021 Confirmed reviews ALL

We are very satisfied with our stayed. Awesome clean and good facilities. Satisfied with the friendly, helpful attentive staffs. Kudos Novetel! Thank you!

Dear Estrella Aponio B., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Diector

Good stay

Customer review rating 3.5/5

Jonathan L. Business - 30/06/2021 Confirmed reviews ALL

-SCHLUMBERGER -Point to highlight:- Negative -Requesting for transportation from Hotel to KLIA airport via Hotel reception Lady ( Not professional) Detail :- Did the request for transportation for 20th June morning. -Before go into the car asking the driver if he has Resit since i see his car looks like personal instead of blue taxi. He said Yes "mumble" -Arrived airport and when asking for resit, he replied he dont have.. ( Conclusion :- The reception of the hotel might be doing favor for relative. ) In the end i cant claim the transportation cost as this is business ride!!! ) -SCHLUMBERGER - Positive -Good stay + comfortable

Dear Jonathan Agan L., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Mr. Jonathan, we manage to get the receipt from the Grab driver and we will email you separately to your personal email. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 4.0/5

Ajeng J. Business - 20/06/2021 Confirmed reviews ALL

Very good

Dear Ajeng J., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well Located But Disappointed With Smelly Bed Sheet

Customer review rating 3.5/5

Zul Business - 09/06/2021 Confirmed reviews ALL

Hi your hotel is a very decent place with good area and really helpful staff. But during my stay I just want to complaint that your bed sheet got unpleasant smell. I hope you can improve your hygiene quality. Others for me is really good and I would say if got a chance for the next stay I will select your hotel. Hope you can improve for your bed sheet hygiene. Thank you for your hospitality.

Dear Zulfadhli Bin R., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 4.5/5

Mohd H. M. Families - 02/06/2021 Confirmed reviews ALL

Service are good, location are good and overall are good.

Dear Mohd Hafiz M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

spacious and comfortable

Customer review rating 4.5/5

Imam A. Business - 22/05/2021 Confirmed reviews ALL

very friendly staff and good service

Dear Muhammad Imam A. Yacob, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

Average

Customer review rating 2.5/5

Anonymous Business - 14/05/2021 Confirmed reviews ALL

Air conditioning was not functioning.

Dear Feroz Daniel D., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director

Good stay

Customer review rating 5.0/5

Aznur Families - 06/05/2021 Confirmed reviews ALL

Well located, friendly staff, comfortable room and bed.

Dear A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

comfortable and environment very cosy

Customer review rating 4.0/5

Joelle Couples - 06/05/2021 Confirmed reviews ALL

nice services from the front desk.

Dear Kee S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

Good stay

Customer review rating 3.5/5

Chin Friends - 26/04/2021 Confirmed reviews ALL

Good stay. Nice room with good service. Was a good experience overall. But please fix your lift -> 2 customer lifts were in service, only 1 available when I arrived. The only available lift also in maintenance the next morning during check out hours.

Dear Yi W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director

good service, amazing location

Customer review rating 4.5/5

Fizah Friends - 26/04/2021 Confirmed reviews ALL

the service staff is very attentive be it from the concierge to the front desk and also the dining staff. hotel is just a walk away to the bukit bintang as well as klcc area. clean and inviting environment. value for money. will definitely stay again :)

Well located

Customer review rating 4.0/5

Daniel Solo - 23/04/2021 Confirmed reviews ALL

I've gotten mixed info from the hotel staffs regarding the room service operation hours. Some said 24 hrs and some vice versa. Please set your info straight!

Newly Renovated

Customer review rating 4.0/5

Anonymous Business - 23/04/2021 Confirmed reviews ALL

Hoping another 2 elevators could be done soon.

Good location and service

TripAdvisor rating 4.0/5

Adly M 24/03/2021 TripAdvisor review

Celebrate daughter's birthday with request something special in the room upon check in. All done as usual by the team. Front desk personnel was friendly and helpful. Hotel looks better since renovation and the room look and feel was pleasant and nice. A big flat screen TV is a bonus. Would be better if the management upgrade the single bed to a super single as most hotels has made that changes.

Dear Adly M, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great Stay

TripAdvisor rating 5.0/5

jasree 16/03/2021 TripAdvisor review

Thank you to Mr Ibrahim and Ms Neelam for the excellent service during the check-in and also thanks to Mr Sharif for very attentive, friendly and helpful for taking care our luggage when we had our drinks at the Gourmet Bar, Room looks new and comfort and i was told that the renovation was done. Overall stay was good and will definitely come back

Dear Jasree, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Worth it and Strategic

TripAdvisor rating 5.0/5

mrashidah2021 Business - 10/01/2021 TripAdvisor review

If like to have fun in Kuala Lumpur, Novotel is the right place to stay. Comfort room for you or family. Nice room service provider. Easy excess to KLCC Park & Bukit Bintang Walk. For the breakfast you have many choices to choose.

Dear Mrashidah2021, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Service Level has dropped

TripAdvisor rating 3.0/5

tauleongy 06/01/2021 TripAdvisor review

I stayed multiple times at this property in FY2020 and this last stay unfortunately is not good. Felt the staff are very calculative and even was told that if I wanted more water it will be chargeable. I've stayed in so many hotels over the years and have never be told that additional water is chargeable. Moreover, I am not abusing by asking for excessive amounts.

Dear Tauleongy, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Fabulous, Good location

TripAdvisor rating 5.0/5

tracy1022018 30/12/2020 TripAdvisor review

The hotel breakfast was great even there was limited variety. I will say I got the best croissant here among most of the KL hotels. Thank you for Mr. Andy for his good services. The room decoration delighted my stays, I couldn’t stop to take photos for my baby with the decoration. Thanks to Ms Siti Sarah for everything. I can felt her enthusiasm & sincerity. Definitely will come back again!

Dear Tracy1022018, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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