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Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.8/5 4,510 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Kuala Lumpur City Centre
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+ 20 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Business Desk
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

GOURMET BAR

Non contractual photo

Perfect for small gatherings and intimate get-togethers, enjoy the Charmante of hustle and bustle of the Kuala Lumpur city with the selections of beverage offerings as well as delectable light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,510 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,220 reviews

Wife loved it!

Customer review rating 3.8/5

Ainul Couples - 17/10/2020 Confirmed reviews ALL

Hi. Im sure I jave answered this before but nonetheless my wife really enjoyed the stay. The decor is very practical and everything about the room is on point. Keep it up!

Easy access

Customer review rating 3.8/5

Syahrizal A. Business - 17/10/2020 Confirmed reviews ALL

It was such a pleasant stay. From checking in process, it is such a Wow experience to see how serious the hotel is taking into consideration of the safety and pleasant experience of the guest during this pandemic. Extremely clean premises and the room was in absolute clean and tidy. Staff was absolutely courteous and friendly yet humble.

Good stay

Customer review rating 3.8/5

Siti D. M. D. Couples - 14/10/2020 Confirmed reviews ALL

Room spacious and clean.

Good stay but harmful experience

Customer review rating 3.8/5

Mahyuddin Business - 12/10/2020 Confirmed reviews ALL

Parked my motorcycle at B2, not far away from guard house. There was a trial to steal my bike. Some part of the bike has broken. A report has been lodged to the security. Unfortunately, no action has been taken as the result of no footage has been captured on cctv.

Dear Mr. Mahyuddin,, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry to hear on your unpleasant stay experiences with us. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Disivion Director Novotel Kuala Lumpur City Centre

Excellent room

Customer review rating 3.8/5

Azhar A. J. Solo - 08/10/2020 Confirmed reviews ALL

Overall good and satisfied

Dear Azhar, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good

Customer review rating 3.8/5

Mohd F. Solo - 08/10/2020 Confirmed reviews ALL

Good

Dear Mohd F., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Well located

Customer review rating 3.8/5

T. Solo - 08/10/2020 Confirmed reviews ALL

Im a silver accor member. But no welcome drink. No welcome fruit plate etc etc. Wasted my money on silver accor. Who wanna renew again? Lol. Save my money better

Dear Joes Nan T., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good location and good stay

Customer review rating 3.8/5

Dato M. M. Families - 07/10/2020 Confirmed reviews ALL

1) Newly furbished 2) Comfy bed 3) Great location 4) Poor breakfast. 5) Very bad parking experience.Wonder why I have to pay for the parking fees as a Guest! 6) Payment process was a turn off 7) SOP for COVID was followed strictly 8) Didn’t get special or extra services as an Accor Member.To be treated as any other guest is a downside. 9) Toileteries weren’t ready,phone wasn’t functioning and the a/con too. 10) Will not repeat visit nor recommend to friends.

Dear Muhammad M. A., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry to hear on your unpleasant stay experiences with us. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 3.8/5

Aisya Couples - 06/10/2020 Confirmed reviews ALL

Super comfy room

Dear Nurul Aisyah Z., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Excellent Location & satiesfied service

Customer review rating 3.8/5

Mim Business - 06/10/2020 Confirmed reviews ALL

The best things i enjoy at this location was the kuih muih for hi-tea & breakfast . The taste is very yummy & like the touched from our grandma :)

Dear Syamimi K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good Stay

Customer review rating 3.8/5

Ariff S. Families - 06/10/2020 Confirmed reviews ALL

Hotel was clean and the staff was very helpful and polite. However amenities in room such as toothbrush, shaver are not provided.

Dear Ariff S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Service was beyond a 4 star Hotel!

Customer review rating 3.8/5

Faye Y. Couples - 06/10/2020 Confirmed reviews ALL

We arrived at the Hotel and the concierge was there to greet us and take our luggage. I thought something only 5 star hotels do. They sent our stuff up to our room too. All staff was super friendly and helpful! Rooms were newly renovated and looked really nice, clean and bright! Furniture, deco and fittings looked modern too! Overall, im super happy! Totally worth the money too given that it was only RM150 per night (special promo due to COVID situation I think)

Dear Faye Y., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Best value for money

Customer review rating 3.8/5

Bash Families - 06/10/2020 Confirmed reviews ALL

I saw a very good deal for the hotel and I immediately grabbed the opportunity. Money well spent

Dear Bashir A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 3.8/5

Azhar S. Couples - 06/10/2020 Confirmed reviews ALL

Very satisfied with your service.. Anyhow your carpark is very narrow

Dear Azhar S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

good stay, friendy staff. wwell located is a bonus.

Customer review rating 3.8/5

Zahemi A. I. Business - 05/10/2020 Confirmed reviews ALL

I enjoyed the ambience, the room and its cleanlliness, the food, the friendly staff. The coffee maker during breaks is definitely a bonus. Would definitley visit the hotel on personal basis in the future

Dear Zahemi, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Great location, good stay & delicious food.

Customer review rating 3.8/5

Ms N. Families - 05/10/2020 Confirmed reviews ALL

Pro: Nice stay, location was excellent, delicious breakfast, television was super clear. Cons: Room view blocked by others building, parking was limited & kid's pool was too small.

Dear Nur Aini O., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 3.8/5

Amir Couples - 04/10/2020 Confirmed reviews ALL

Everything was perfect.

Dear N., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay

Customer review rating 3.8/5

Ismaliza Couples - 04/10/2020 Confirmed reviews ALL

Staff hotel very friendly. Room is nice and comfortable but one more thing the pillow have a change to be better because when i wake up in the morning i have a sore throat.

Dear I., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good stay.

Customer review rating 3.8/5

Cd Business - 03/10/2020 Confirmed reviews ALL

Room is very clean and staff is very friendly

Dear Rusidi M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Hotel still under renovation

Customer review rating 3.8/5

Rashidi Friends - 02/10/2020 Confirmed reviews ALL

Nice stay eventhough still under renovation... nice refurbished room and tq for the upgrade. But as a platinum member i didnt get my welcome drink voucher and no welcome amenities in my rooms. The reason told by receptionist is due to pkp but other hotels under accor that i stayed have no problem giving me welcome drink voucher and welcome amenities...

Dear Masakhoh N., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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