Novotel Kuala Lumpur City Centre Hotel 4 stars

TripAdvisor rating 3.5/5 4,208 reviews
Novotel Kuala Lumpur City Centre
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Room 1

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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :   Raja Chulan

  • KLIA EXPRESS :   MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Junior Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is an interactive cooking experience combined with a buffet featuring both Asian and international cuisine. The restaurant has a modern, stylish atmosphere and diners can interact with the chef to customise their meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRAL LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,244 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,208 reviews

Good location and one of the best hotel experience

Customer review rating 3.8/5

Joan Business - 20/01/2020 Confirmed reviews ALL

The hotel had a good location, near lots of malls and attractions in kuala lumpur. The rooms are very nice, the bed is so inviting that it makes it hard for me to leave! The staff are outstanding as well. Very hospitable and warm to all guests. The overall hotel experience is superb!

Satisfied but still have rooms to improve

Customer review rating 3.8/5

Julian C. Business - 20/01/2020 Confirmed reviews ALL

Nice hotel in prime area which is closed to shopping mall. Maybe it's due to renovation that only 2 elevators were available during our stay. Meanwhile, seems that the finishing in our rooms were not properly done as I could see the door stop at the bottom of the toilet door was falling and not in fixed position

Ms

Customer review rating 3.8/5

Stephanie C. Business - 19/01/2020 Confirmed reviews ALL

Nice Room

Just ok

Customer review rating 3.8/5

Amirul Business - 18/01/2020 Confirmed reviews ALL

Just ok

Limitless Experience

Customer review rating 3.8/5

Tomy J. Families - 14/01/2020 Confirmed reviews ALL

This was my 1 stay in here, everything was really awesome especially Restaurant team, feel so welcome

This time round is less enjoyable.

Customer review rating 3.8/5

Jamalluddin B. J. Business - 13/01/2020 Confirmed reviews ALL

Stayed at room 2115, phone was working on the 8th, somehow it was not working on the 9th. Water for the shower was only hot and hottest. No Warm shower. Changed room to 2118 or 2216, phone was okay. shower did not have any heat, only ice cold shower. It took more than 30mins for the cold shower to slowly and gradually changed temperature. Used the phone near the lift to phone local courier, the phone quality was terrible. The quality is very bad, I could not even hear the other party clearly. The only reason we would and might come back is because of the Nepalese Concierge & the young indian lady over at receptionist whom they both remembered us when we first came last year.

Dear Jamalluddin j., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre
Customer review rating 3.8/5

Firdaus Business - 13/01/2020 Confirmed reviews ALL

Really satisfied with room cleanliness, modern room decoration, wonderful KLCC view from room. Just felt little bit regret with small swimming pool which is not as what I'm expected.

Great location

TripAdvisor rating 3.5/5

Tamás K Couples - 12/01/2020 TripAdvisor review

This hotel has a great location, walking distance from the KLCC park and the petronas towers. the area has nice restaurants and bars. The hotel was recently renovated/being renovated. The rooms are good and spacious. The bed is big and really comfortable.I usually dont care about the TV in a hotel as i never switch them off but this was a huge new model and was possible to cast your phones content on it so we even watched some netflix in the evenings :) The breakfast is the usual hotel breakfast and was good. The stuff was also really helpful and nice. I recommend this hotel.

Good place to stay in KLCC

Customer review rating 3.8/5

Nabeel K. Families - 11/01/2020 Confirmed reviews ALL

Had a good 2 nights stay with my family. Although the rooms are a little small, they are comfortable and well maintained. The staff is good, would like to mention Mr. Feroz, who was extremely courteous and friendly.

Dear Mohammad Nabeel K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Good location, and great staff

Customer review rating 3.8/5

Hu… Families - 10/01/2020 Confirmed reviews ALL

staff is friendly and helpful. it is near shopping mall and mrt station

Dear Dinh T., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

The Best Service for Accor Hotels

Customer review rating 3.8/5

Ida Couples - 09/01/2020 Confirmed reviews ALL

I always stay here while I am in Kuala Lumpur. Their service makes me come and come again. The staff are totally above the standards. Please keep the great staff there.

Dear Hamidah M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

KL Shopping by the Footsteps

TripAdvisor rating 3.5/5

Inspiration721147 Couples - 08/01/2020 TripAdvisor review

The hotel was so nice so quiet and so clean. It is footsteps away to the shopping center of KL that made it very convenient and hassle-free. Pubs and restaurants are also very much accessible making our vacation a very memorable and fruitful one. Cheers to 2020!

Everything was excellent

Customer review rating 3.8/5

Alex C. Families - 07/01/2020 Confirmed reviews ALL

Hospitality was very nice, very good location, room was spacious, the power of shower was very good. Helpfull conciergie and security. Breakfast was excellent. Worth for the price. Definitely will come back for the next trip.

Dear Alex C. Tadjusubki, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

A wonderful year end and new year experience

Customer review rating 3.8/5

Che C. Families - 06/01/2020 Confirmed reviews ALL

This is my 2nd time to go on vacation in Malaysia, and 2nd time to stay as well in Novotel Kuala Lumpur. Again, Novotel KL did not disappoint. From reservations team, to check-in, new year's eve buffet, morning F&B , housekeeping and check-out staff, we were really satisfied with the service and we felt very much welcome. Food and Amenities were also great. All were value for money. I guess we found our 2nd home in Kuala Lumpur, here at Novotel I

Dear Cherryl C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Good

Customer review rating 3.8/5

Zhan Couples - 06/01/2020 Confirmed reviews ALL

So far everything quite good, the only thing I want to mention is room make-up. Freezer left half can of beer inside when I check in. BTW I enjoy stay at this hotel.. Thanks.

Dear Zhan W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Fantastic new renovations

Customer review rating 3.8/5

Terry M. Couples - 05/01/2020 Confirmed reviews ALL

We were given an upgrade to one of the newly renovated suites and it was just wonderful. Could not recommend the Novotel more highly. This hotel has the most lovely and helpful staff and it is in the best location.

Dear Terry M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Manager Novotel Kuala Lumpur City Centre
Customer review rating 3.8/5

Erica H. C. L. Friends - 05/01/2020 Confirmed reviews ALL

We had an excellent stay at ur hotel. Except that I have called up the front desk after I left. I noticed that the top part of the shower glass panel one part was detached. I don’t want anyone get hurt so ask them to send someone to fix it. Hope it has been done by now. It was room 2601. Other then that, room, staffs, locations are perfect. Definitely will go back again.

Wonderful stay at great location

Customer review rating 3.8/5

Anonymous Couples - 03/01/2020 Confirmed reviews ALL

The location is great , walking distance under cover to all the most exciting places. The staff are very helpful and friendly. I would like to mention particularly your restaurant manager Mr Andy Soo is one of the most hardworking and provide personalised services to all the guests. The rooms are good and clean. The only drawback is only applicable to those who drive and park at the basement carpark, where the access ramp and parking lots are very narrow and tight, where bigger and longer cars may have difficulty to manoeuvre .

Excellent

Customer review rating 3.8/5

Madeline O. Families - 03/01/2020 Confirmed reviews ALL

The location was excellent and very near to Pavilion Mall which my family bought all our things there and also caught 2 movies during our stay. The hotel staff is also very friendly and helpful. Extremely very friendly staff who always greet you with a big smile. We are a party of 6 so we took 2 rooms which included a suite so there was plenty of room. The only thing I didn’t like is that their pillows are too soft and I had to fold them in half every night. The hotel should consider having foam pillows for guests who does not like soft pillows. Overall an excellent stay.

Dear Madeline Hooi Theng O., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Fell short of Novotel expectation

Customer review rating 3.8/5

Milind Families - 02/01/2020 Confirmed reviews ALL

Not very impressive. The lobby is not impressive, the reception team does not smile, there was no hot water during the evening and following morning and call to reception in the morning was not answered. However at the checkout time, the person at the desk helped us with taxi and also accommodated our request to dispose of the broken suitcase which we had to leave behind.

Dear Milind Shashikant K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre
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