Novotel Kuala Lumpur City Centre Hotel 4 stars

My hotel experience is great and the hotel is commendable. It is strategically located to the places where I conducted the meetings. The staff are very respectful and accommodating. It is located just in front of the Pavilion and few steps away from the bus stops that will connect you to different places in KL.

Had a very awesome stay and the breakfast was very good. Chefs and Service staff was Tip-Top, Excellent.

Satisfied

Very well managed operations. Friendly and professional staff. Any issue or request immediately attended. Newly renovated rooms provide homely feeling. Restaurant menu not huge but the foods i tried were all A+ Only need to install door bells at room entrance.

Very professional and polite staff. Hotel very clean, nice large rooms

Stayed for 3 nights in a brand new like room. Great service and friendly staff. Lovely and enjoyable stay.

From check in with friendly staff to check out all good

Very pleasant & relaxing stay. Friendly staff especially Sharieff ( concierge). The only negative was the breakfast. Quality and variety were slightly lacking.

The staff is helpful and courteous...

Good location, rooms renovated pleasantly. Pillows too soft. Corridors and lift foyer aircon insufficient.

The room was quite spacious and comfy. The staffs are well mannered but I was so disappointed with the pool. It was under construction and couldn't use it. One of the biggest reasons I chose this hotel was because of the pool. So I wouldn't have booked if I knew about it.

Well, I have missed all the facilities, but would like to comment for my room at least, no night light was a toughy, my wife keeps waking up every time I turn on the lights for restroom calls. There were no clocks in the room for me to look at night so I have to turn on my phone The Aircond I guess was not upgraded or changed as the sound of the blower was so loud, and also the ventilation fan in the toilet, so rooms upgrade is fine but the Aircond and Fan needs to be changed to make it quiet. TV channels, sorry I have to say are the worst. No CNN or BBC, no other Language Channels, so this is something so have to do something about. All others are excellent. Thank you

Overall a pleasant experience. Staff was courteous and helpful. Need to mention Mr. Das from the front office helped my colleague retrieve his lost baggage from the Grab Taxi by constantly following up with the Grab call center. We finally got the luggage. Apart from this, I would like some of the things that could be improved in the room - power sockets on the tea-maker and desk are kept low to the table which makes the cable bend unnecessarily. In the lift, the Ground floor button needs to be placed a little up and also highlighted --it's too low and not highlighted to read the details. Since there are no basement floors, it is OK since the GND button is the last one at the bottom. The card should be swipe type at the lift as sometimes we insert it wrongly (first few times). Indian food choice for breakfast was just limited to 1 item and as a vegetarian I had to eat fruits and this items only. Also the tables near the window were not getting cleared every now and then even at 7.10 AM in the morning. No one was available at the counter to help me with a veg soup/ Malaysian veg dish which I wanted to try. I had to wait sometime before someone from the kitchen came. Also the RED and GREEN indications for the non-veg and veg foods were not indicated in some of the Malaysian and Chinese dishes.

Provided everything we wanted - spacious bedroom for good nights sleep, great breakfast and friendly staff. Good location in Golden Triangle area of city centre.

First time stay there and I'm happy.