Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 5,038 reviews

ALLSAFE approved hotel

Novotel Kuala Lumpur City Centre
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+ 21 Services

Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 kuala lumpur
malaysia

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT:  Raja Chulan

  • KLIA EXPRESS:  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS:3.151229, 101.71252

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Food Exchange

Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 232

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,038 reviews

TripAdvisor Rating 3.5/5

4,249 reviews

A Business Hotel in an excellent location

TripAdvisor rating 4.0/5

Travel291955 12/01/2022 TripAdvisor review

On the whole we were happy with our stay. The rooms were clean and comfortable. The dining facilities of the hotel are a bit limited but due to its location there are many restaurants in the near vicinity

Parking space

Customer review rating 4.0/5

Syadi Couples - 11/01/2022 Confirmed reviews ALL

Basement Park8ng space very narrow. But staff very helpful

Friendly and great service. Nice room.

Customer review rating 5.0/5

Fathin Families - 11/01/2022 Confirmed reviews ALL

Highly recommended, strategic location. Nearby to Pavilion. 5mins walking distance. Staff are friendly and helpful.

Marvellous staff you have. Be it at concierge, restaurant, check in, housekeeping, pool

Customer review rating 4.0/5

Hazeaf Families - 10/01/2022 Confirmed reviews ALL

Good service & efficient despite minimum number of the staff - I stayed during the new year & there're quite high number of hotel guests yet the staff tried their best to serve with smiles/ accommodate quickly to the request (from my past experiences at other hotels, normally there will be more staff during peak period). Kudos!

Great stay

Customer review rating 4.5/5

Plexus Families - 09/01/2022 Confirmed reviews ALL

Very nice and helpful staff, from bellman, receptionist and housekeeping etc, well done and great service!! The room is newly renovated, the water pressure for the shower is superb. There is a filtered water tap provided in the room instead of bottled water, very good environmental friendly initiatives. Swimming pool is clean. Walking distance to Pavillion, Lot 10 and KLCC. We enjoyed our stay very much.

Deserved a 5 star hotel

Customer review rating 5.0/5

Mohd Z. Couples - 08/01/2022 Confirmed reviews ALL

Very friendly and helpful staff. Well located. Very nice room

Dear Nur Salina A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

Good location and clean

Customer review rating 4.0/5

Nini Families - 08/01/2022 Confirmed reviews ALL

The place was good, clean and comfortable.

Location, Comfort, Luxury and Convenience

Customer review rating 5.0/5

Hazmi R. Business - 07/01/2022 Confirmed reviews ALL

Everything was perfect. I would have rated the hotel '11' instead of '10' if there is such an option.

Dear Mohd Hazmi bin Mohd R., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

Comfortable room, friendly staff

Customer review rating 4.0/5

Nora Y. Families - 06/01/2022 Confirmed reviews ALL

Good stay

Nice location..

Customer review rating 4.5/5

Afiq S. Families - 05/01/2022 Confirmed reviews ALL

Very pleasent stay in Novotel KL.. Strategically located near all the attractions.. walking distance to the nearest Monorail station, so i dont have to worry about the heavy traffic in KL.. The 3M water filter installed in every room is a big plus..

Value for money .. clean and friendly staff ..

Customer review rating 5.0/5

Kemmery Families - 05/01/2022 Confirmed reviews ALL

Only 1 issue. Guest who drove big car like MPV or 4 wheels had to park out side and had to pay the parking fees as additonal cost due to unlimited hotel car park spaces. Hotel should look into it and waive the parking fees.

Well located

Customer review rating 3.5/5

Afiq B. Couples - 04/01/2022 Confirmed reviews ALL

Well located but the parking space need to be improve especially guest come with a big vehicle like MPV or 4x4… Maybe hotel can rent some outdoor parking space or guest can claim the outdoor parking fee.

Well located

Customer review rating 5.0/5

Izzah Families - 04/01/2022 Confirmed reviews ALL

Pleasant

Suspected theft in room

Customer review rating 3.0/5

Liyana Business - 04/01/2022 Confirmed reviews ALL

Slightly unpleasant but location wise is good

Dear Liyana O., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Manager

Water filter inside the bathroom is so surprised.

Customer review rating 4.5/5

Ml Y. Friends - 03/01/2022 Confirmed reviews ALL

Location is right in the middle of downtown. Easy to walk around. Room is clean and spacious. Only caught my surprised is the Walter filter. I use it to brush teeth and wash my face, so clean. Only thing I didn't found is the hairdryer, not sure whether I can request from reception. But everything is just perfect. Will plan to stay again for next new year count down. Can I request to have a connecting room?

Good location.

Customer review rating 4.0/5

Sharinaz S. Couples - 03/01/2022 Confirmed reviews ALL

Was greeted by your concierge by the name of Sharif! He was very very friendly, sweet, warm & helpful and that contribute to my great feeling staying your hotel! It's my 1st time staying here but it wont be my last! The registration was great too. And last by not least.. the maintenance guy was a big help as he tried his very best to help us not just with he telephone issue but also with my personal mobile issue as I was trying to pair it with the TV in the room! Overall experience was good! I will surely recommend it to my business associate, family & friends!

Get Away

TripAdvisor rating 4.0/5

anthonyyslee 16/12/2021 TripAdvisor review

It has been sometime now that most of us got to stay at home because of the pandemic and now the border has been open up for us to travel I managed to book Novotel KLCC for 1 night as a get away. The reception was friendly and fast in registration's The room is cleaned and new like hardly been used. My family members like it very much and might think of coming back to stay a bit longer this time. I would recommend that this is a good choice for any family intend to stay in the city. Very near to Pavilion, KLCC and Bukit Bintang area.

Dear Anthonyyslee, Greeting From Novotel Kuala Lumpur City Centre We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Mohd Azmi Awang Room Division Manager Novotel Kuala Lumpur City Centre

BEST VALUE

TripAdvisor rating 5.0/5

Collaris4128 02/12/2021 TripAdvisor review

I have been staying in Novotel for so many times and it's always for the same reason. Location, location and location. But this trip was different. It is undeniably best value as well for their promotional burgers. So so good with Carl's Jr size. Da bomb

Dear Collaris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohd Azmi Awang Room Division Manager

OK but not impressive

TripAdvisor rating 2.0/5

mickaelchia 30/10/2021 TripAdvisor review

Location good, room no problem. Staff at Food Exchange are OK. Checkin OK. Hardly any benefits for Platinum members. Welcome drinks limited to soft drinks, tea/coffee —not even hot chocolate. Seems management is cutting costs all round.

Dear Mr. Mickael Chia, Thank you for taking time to give us a detailed feedback on your recent stay with us. We very much value your feedback, as this allows us to continually improve our services and the Team. Thank you for sharing with us on the Welcome Drink issue, we had use your feedback to improve or services and motivate our team to increase guest satisfactions. Once again, our sincere apologies for all the inconvenience caused. On your next visit, we will make all appropriate arrangements to ensure that your stay is a comfortable and enjoyable one. Regards, Mohd Azmi Awang Room Division Manager

Fantastic Stay At Novotel

TripAdvisor rating 5.0/5

RongFaLi 23/10/2021 TripAdvisor review

Cozy room and very good service.. It is still bruised by Pandemic effect. The breakfast is very sumptuous, and connectivity to all shopping centres are within walking distance. I would recommend for my friends to try out Novotel.

Dear RongFaLi, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager

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