Hotel Ter Zand - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.3/5 1,000 reviews

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Description

Hotel extras

  • Westenschouwen hotel in Zeeland near the beach

  • Welcoming, friendly staff with knowledge of the local area

  • Gastronomic restaurant serving local ingredients with a twist

  • Certain rooms and suites have balconies or terraces

  • Access to the pool and gym at a neighbouring hotel

Our accommodation(s)

Hotel location

Hotel Ter Zand - Handwritten Collection

Hogeweg 59
4328PB BURGH-HAAMSTEDE
Netherlands

GPS:51.682624, 3.7214261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE POIRIER

The stylish decor in Le Poirier features splashes of green, and nature provides local ingredients. With the sea and the Oosterschelde estuary nearby, dishes like Zeeland oysters take pride of place. Our restaurant is mentioned in the Gault -Millau guide.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,000 reviews

Customer review rating 0.5/5

Atahan E. Families - Confirmed reviews ALL

From a guest’s perspective, several important aspects were not clearly communicated during check-in. For example, we were not informed that it was necessary to reserve a specific time slot for breakfast. It was only on the second day, while we were already seated, that we were asked what time we planned to come for breakfast the following day. As we were a group of 6 adults and 2 children staying for 3 days, the atmosphere became increasingly uncomfortable from that moment on. It felt as though our presence and flexibility—simply coming and going according to our needs—was not appreciated. Traveling with an 11-month-old baby naturally means starting the day earlier, especially for breakfast, and then wanting to spend some relaxed time together as a family. However, we were told that once the second breakfast seating begins, we would need to leave the restaurant. This added unnecessary pressure and reduced the overall comfort of our stay. Additionally, we sometimes were no longer greeted upon entering the hotel and felt observed in a rather unfriendly or strict manner. City Tax was Charged Daily for a Baby of 11 Months and a 6 year old. Charging €15 per day for a baby cot does not feel family-friendly. As someone working in the same industry, I found that guest orientation and hospitality were lacking. Unfortunately, we often felt more like a burden than welcomed guests.

Customer review rating 2.5/5

Elsje P. Couples - Confirmed reviews ALL

no pressure to take a descent shower, entrance hall of the building very very dirty staff not friendly, an extra lemon at the breakfast was difficult

Dear Sir/Madam, Thank you very much for your review and for sharing your experience. We are sorry to hear that your stay did not meet your expectations and that you found our facilities and service to be inadequate. We take your comments regarding the water pressure, the cleanliness of the entrance and the friendliness of the staff very seriously. This is not the standard we strive for. We are also sorry to hear about your experience during breakfast; we strive to serve our guests in a welcoming and helpful manner. We will discuss your feedback internally with the relevant departments to implement improvements. Thank you for your honest feedback. We hope to offer you a better experience in the future. With warm regards, Team Hotel Ter Zand | Handwritten Collection

Customer review rating 3.5/5

H.e. V. D. Z. Couples - Confirmed reviews ALL

Pretensions that are not fulfilled. Handwritten collection is pure nonsense. Staff was not very helpfull. Check-in procedure took way to much time. Room was OK, Room temparature was way to low during the night. Chef's dinner could/should have more variety: only 1 warm course (out of 4)

Dear Sir/Madam, Thank you very much for your review and for sharing your experience. We are sorry to hear that your stay did not fully meet your expectations. We regret that you did not find our service and concept to be positive and that the check-in took longer than you would have liked. This is, of course, not our intention and we take your feedback on this matter seriously. We also understand that the comfort of the room, particularly the temperature at night, affected your stay. We will also take your comments regarding dinner and the variety of options into account in our evaluations. We appreciate you noting that the room was otherwise satisfactory, but we believe it is important to offer a better experience in all areas. Thank you for your honest feedback. We hope to be able to offer you a better stay in the future. With warm regards, Team Hotel Ter Zand | Handwritten Collection

Customer review rating 4.5/5

Gillian T. Couples - Confirmed reviews ALL

We received an upgrade of our room, which was really nice. The breakfast is really good and a lot of choices.

Dear Sir/Madam, Thank you very much for your lovely review! We are delighted to hear that you enjoyed your stay and that the room upgrade came as a pleasant surprise. We also greatly appreciate your compliments regarding the breakfast and the wide selection on offer. We hope to welcome you back in the future for another equally comfortable stay. With warm regards, Team Hotel Ter Zand | Handwritten Collection

Customer review rating 3.5/5

Filip D. Couples - Confirmed reviews ALL

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Other web-users rate our hotel

  • 669 reviews 8.3/10 Location
  • 1,326 reviews 6.6/10 Room
  • 757 reviews 7.2/10 Service
  • 20 reviews 8.5/10 WiFi
  • 741 reviews 8.2/10 Breakfast
  • 524 reviews 3.4/10 Cleanliness
  • 262 reviews 3.8/10 Value
  • 33 reviews 5.1/10 Bar

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