Dear Benjamin, We thank you for taking the time to provide us with your feedback. We are delighted that you found your room comfortable, clean and well ventilated, and it is wonderful to know our team made such a pleasant impression on you. That said, we are sincerely sorry for the inconvenience you encountered with the television accessory. Our reception team is always on hand to assist with any such unusual situations, and we are glad they responded promptly when you raised it. Finally, we are pleased you noticed our encouragement to drink the tap water, which reflects our commitment to reducing environmental impact in small but meaningful ways. It would be a pleasure to welcome you again. Kind regards, Team ibis Styles Delft City Centre

Dear Jason, Thank you for choosing us. We are delighted that you found our team so courteous and helpful during check-in and check-out. It means a lot to us that you felt well looked after. We also love that the pinball machine brought some extra fun to your family stay. Our hotel was designed with playful touches like that to make every visit memorable. We hope that you will return for another excellent experience. Best wishes, Team ibis Styles Delft City Centre

Dear James, We appreciate your candid feedback; thank you. We are delighted that you returned to ibis Styles Delft City Centre and found everything working well for your family visit. It is wonderful to know our breakfast and the convenience of being right next to the train station continue to meet your needs. That said, we are sorry for the shortcoming you noticed with the lighting in your room. Our team at the front desk is always happy to assist with any aspect of your stay, and we would have gladly looked into this for you on the spot. Nonetheless, we are pleased that our location proved perfect for your time in Delft. Being situated on top of the central station and only a stone’s throw from the city centre makes it easy to explore all the shops, museums, and historic sites the area has to offer. We hope to see you again soon. Best regards, Team ibis Styles Delft City Centre

Dear Florentin, We take your feedback seriously and will use it to improve our services. We are glad that you appreciated your room and that our high standards of cleanliness met your expectations. However, we are truly sorry to hear that there were aspects of your stay that didn’t meet your satisfaction. Your Platinum loyalty status should have been recognised, and we regret that this was overlooked at check-in. Additionally, to ensure a smooth experience for guests, we run our breakfast using time slots, and we apologise if this felt inflexible during your visit. We also apologise for your consecutive booking being missed and for the toiletries and bread being below the standard you expected. Nonetheless, our location above Delft Central Station allows easy access to the city, and we are glad this added value to your trip. Our recently opened hotel offers 82 modern rooms with Smart TVs, coffee machines, and rain showers, and we trust these features contributed to the comfort you appreciated. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Team ibis Styles Delft City Centre

Dear Gerrit J., We thank you for taking the time to provide us with your feedback. We are glad you found our hotel clean. That said, we are sorry the parking was not what you expected. We do not offer private parking, but public garages are available nearby within walking distance. We hope you enjoyed our location at the heart of Delft, right above the central station. We hope to have the pleasure of seeing you on a future visit. Best regards, Team ibis Styles Delft City Centre

Dear Damon P., Your feedback matters to us. We are pleased that you enjoyed the look and feel of our lobby, which reflects the futuristic, design-led concept we aim to deliver. That said, we are truly sorry that several aspects of your stay fell short of your expectations. Your comments about the consistency of our room design and the need for more attentive upkeep have been noted by our team. We also understand that arriving at a single desk without immediate staff presence felt uncertain, and we regret that our bar service was not as present as it should have been during your evening. Nonetheless, our central location above Delft Central Station places the city at your doorstep, and we hope this added convenience to your time in Delft. We hope you will consider staying with us again in the future. Best regards, Team ibis Styles Delft City Centre

Dear Will, Thank you very much for your kind feedback. We are delighted that you found our location so convenient, right on top of Delft Central Station and just steps from the Old Town. Our team takes great pride in keeping the hotel spotless, and it is rewarding to know you appreciated the cleanliness throughout your stay. We are also glad the modern, minimalist design resonated with you, it is a style we love sharing with our guests. Your kind words about our staff mean a lot to us. We are happy that the check-in was efficient and that our team could point you towards local spots and transit tips. Helping guests make the most of Delft is something we genuinely enjoy. It is wonderful that you noticed our sustainability efforts, even down to the small details. Being mindful of our impact is part of who we are, and we are glad it came through during your visit. We hope to welcome you back. Best wishes, Team ibis Styles Delft City Centre

Dear Massimo, Thank you for choosing us and for sharing your review. We are delighted that our proximity to Delft Central Station made your business trip more convenient. However, we are sorry that the shared building layout did not fully meet your expectations. The hotel occupies dedicated floors within the station complex, and our team is always on hand to help guests navigate the building comfortably. Nonetheless, we are pleased that your overall stay left a positive impression, and we hope you were able to appreciate the modern comforts and futuristic design of your room. We hope to have the pleasure of welcoming you again. Kind regards, Team ibis Styles Delft City Centre

Dear Hassan A., Thank you for taking the time to share your thoughts with us. We are delighted that your stay at ibis Styles Delft City Centre was so comfortable and smooth, and that everything met your expectations. We are also pleased you value your Platinum membership and booked through the ALL App, it is great to have loyal guests like you with us. However, we are sorry about the oversight with the towels. Our team was happy to resolve it immediately, and we are glad they acted quickly for you. Nonetheless, our location right on top of Delft Central Station makes it easy to explore the city, and we hope you managed to take advantage of that during your business trip. We hope to be able to welcome you again. Best regards, Team ibis Styles Delft City Centre

Dear Acija, Thank you for your positive feedback. We are delighted that our team made such a great impression on you across your stays with us. Having loyal guests like you return to ibis Styles Delft City Centre means a lot, and our staff truly value creating a warm and welcoming atmosphere for every visit. We also hope to welcome you back on many more occasions. Best wishes, Team ibis Styles Delft City Centre

Beste Tamara, Hartelijk dank voor het delen van uw ervaringen. Wat fijn om te lezen dat u een prettig verblijf heeft gehad en dat de kamers schoon en netjes waren. Super ook dat u tevreden bent over de communicatie. Wat jammer dat de kamers eerst niet helemaal juist waren, maar gelukkig werd dat snel opgelost. We hopen u in de toekomst nogmaals van dienst te mogen zijn. Met vriendelijke groet, Team ibis Styles Delft City Centre

Dear Ivan, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel clean and cosy during your business trip. Our team takes real pride in offering a warm and friendly welcome, so knowing you found them polite means a lot. We are also glad you appreciated the coffee machine in your room and our central location, right above Delft Central Station, makes it easy to explore the city centre on foot. All of the team look forward to seeing you again in the future. Kind regards, Team ibis Styles Delft City Centre

Hey there, Vladimir! Thanks so much for taking a moment to share what’s on your mind. We’re happy you enjoyed the lovely surroundings and your overall time in Delft. That said, we’re sorry the sleeping setup didn’t match what you had in mind for your family. Our family rooms come with a double bed and a double sofa bed, and our team is always around to help find the best layout for your crew. Nonetheless, it’s brilliant that you appreciated our spot right on top of Delft Central Station, putting the city centre just a stone’s throw away. We hope to see you soon. Happy travels, Team ibis Styles Delft City Centre

Hello Katja! Thanks for your feedback - we’re all ears here! We are so happy that you found your family stay cozy, comfortable, and nicely arranged, it means a lot to us that everything simply flowed. Knowing that our location right above Delft Central Station worked so well for you really makes us smile. The city centre is at a stone’s throw, and with the train station just downstairs, the best of Delft and beyond is always within easy reach. It’d be lovely to welcome you back. Best wishes, Team ibis Styles Delft City Centre

Hi Violetta, Thanks for sharing your thoughts; we’ll keep this in mind. We’re truly sorry to hear that some aspects of your stay didn’t meet your expectations. The coffee maker should have stayed in your room, as every room is equipped with one for your convenience. We regret any confusion about that. We also apologise for the difficulty you had reaching management and for the impression it left. Cleanliness and value are things we take seriously, so your feedback on these points will be considered. We hope we can provide you with an improved stay in the future. Kind regards, Team ibis Styles Delft City Centre

Hey there, James! Thanks so much for taking a moment to share what’s on your mind. We’re so pleased you found your room clean and quiet, and that the location worked out well for you. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Team ibis Styles Delft City Centre

Hi Veronica! Your positive feedback made our day. Thanks for the love! We are thrilled that your room felt spacious, clean and wonderfully quiet, and that our team made you feel so welcome with their warm and helpful attitude. It is great that breakfast hit the spot too, with so many tasty options to choose from in a relaxed setting. And knowing you loved our brilliant spot right by the station, perfect for wandering around Delft’s sights, means the world to us. We hope your next stay is just around the corner. See you soon, Team ibis Styles Delft City Centre

Hi Lisa! We appreciate you leaving us a review! Your spotless, cozy room and the varied breakfast options sound like the perfect start to your day. We’re glad our secure keycard system helped you feel safe as a solo traveler. Sorry about the lobby WiFi and ease of access issues; our front desk is always ready to assist. Here’s to hoping we get the chance to welcome you back soon. All the best, Team ibis Styles Delft City Centre