Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.8/5 835 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA Schiedam, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES & BITES

The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  835 reviews

TripAdvisor Rating  4.0/5  625 reviews

Good beds, unhelpful staff

Customer review rating 2.0/5

Liam G. Friends - Confirmed reviews ALL

Upon my arrival, the clerk checked us in and we were immediately told that the Specific room that we booked was no longer available. Although we had booked this months in advance. We were given no choice but to stay in an inferior room. We did not receive any compensation no upgrade for the troubles caused. Beds were great as were the pillows. Staff were nice Although unhelpful.

Horrible!!!!!

Customer review rating 0.5/5

Damien B. Families - Confirmed reviews ALL

Horrible, I prepare a huge email to exmplain you what happen, such a shame for ACCOR!!!

Good stay

Customer review rating 4.0/5

Benny O. V. Families - Confirmed reviews ALL

Outstanding service 👍🏽.

Dear Benny, Thank you for taking the time to review your stay. We are delighted that you experienced outstanding service during your stay at our hotel. Our staff strives to deliver the best possible experience for our guests, and your acknowledgment is a wonderful testament to their efforts. However, we are sorry that some aspects of your visit did not meet your expectations. We appreciate you bringing to our attention the ease of access at our front entrance. We understand that smooth entry is important, especially when handling luggage, and we are happy to tell you that later this year the entrance will be refurbished to make access easier. Nonetheless, we hope you had the chance to experience our beautiful garden with an outdoor pool, heated by solar panels, during your visit! We are looking forward to welcoming you again. All the best! Dorien Guest Relations Manager

well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

just a regular stay in a hotel. It was good but nothing specials. Breakfast was very good.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found our breakfast to your liking, and we take pride in offering a diverse and fresh selection to start the day right. However, we deeply regret that certain elements did not live up to your expectations. We understand that encountering issues with the reservation process can be frustrating, and we empathize with any inconvenience this may have caused. Our aim is to provide seamless service from the moment of booking and we will be reviewing our procedures to ensure accuracy and efficiency in the future. In regards to your comments about room condition and value, we appreciate your perspective and take such feedback seriously as it helps us to continually improve the guest experience. Our team is dedicated to maintaining a high standard of comfort and aesthetics in our accommodations. We will take your feedback into consideration as we continually assess and update our offerings. Finally, while we cannot alter the past, we are committed to making every effort to ensure that future stays are more reflective of the high standards we aim for. Finally, we are pleased that you appreciated our hotel's location, conveniently situated with easy access to local sights and transport links, providing an excellent base for exploring Schiedam and Rotterdam. We are looking forward to welcoming you again. All the best! Dorien Guest Relations Manager

Hotel is well located and provides a comfortable stay near Rotterdam.

Customer review rating 3.5/5

Patricia B. Families - Confirmed reviews ALL

The hotel has a luxury feel with a spacious and welcoming reception area, but this first impression soon faded… The checking in process could have been more welcoming as we were greeted by a bored receptionist who was just ‘doing her job’. The room was nice and bed was comfortable but to my horror the bathroom lacked a a lock which to me is a basic requirement a hotel should have. On top of this the bathroom had a sliding door which wasn’t wide enough so had a gap when it was fully closed. We stayed for two nights and after one night the tea, sugar and milk wasn’t replenished so there wasn’t enough to make a drink the next day. Also, I was surprised how expensive drinks and a snack were from the reception. I think the hotel management should address the above mentioned issues if it wants to give its guests a better experience.

Dear Patricia, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the luxury feel, spacious reception area, and the comfort of your room and bed. It is always our aim to provide a welcoming and enjoyable environment for our guests. However, we are sorry that your stay did not fully meet your expectations. We understand your concerns regarding the bathroom's lock and the sliding door not fitting perfectly, and we are looking into improvements in these areas to enhance privacy and comfort. Moreover, we apologize that the tea, sugar, and milk were not replenished promptly; this oversight has been addressed with our housekeeping team to ensure it does not recur. Finally, we acknowledge your feedback about the reception service and the pricing of drinks and snacks, and are reviewing our service standards and pricing policies to better meet our guests' expectations. Nonetheless, we are pleased that you enjoyed the overall location of our hotel, conveniently situated near Rotterdam, providing easy access to local attractions. We hope that the rest of the facilities and services met your needs and added value to your stay. We hope to welcome you back. Best wishes, Dorien Guest Relations Manager

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Other web-users rate our hotel

  • 328 reviews 7.4/10 Location
  • 835 reviews 4.8/10 Room
  • 632 reviews 6.7/10 Service
  • 22 reviews 5.2/10 WiFi
  • 438 reviews 7.4/10 Breakfast
  • 421 reviews 4.1/10 Comfort
  • 415 reviews 3.9/10 Cleanliness
  • 229 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.