Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.8/5 746 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA SCHIEDAM, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Room 1

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA SCHIEDAM
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES AND BITES

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  746 reviews

Customer review rating 4.0/5

Patric R. Business - Confirmed reviews ALL

Dear Patric, Thank you for this high rating. We’re delighted you appreciated our team’s warm service and enjoyed the variety of our breakfast and restaurant offerings. Your recognition of our convenient parking facilities with EV charging points is equally valued. However, we sincerely regret that some aspects of your stay fell short of your expectations. We’re addressing maintenance priorities to enhance comfort across our spaces, and our technicians have resolved the gym equipment issue promptly. Nonetheless, we’re pleased our central location served you well for exploring Rotterdam-Schiedam. Being near major highways and public transport remains a key advantage for business travelers like yourself. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 2.0/5

Zeinab A. Families - Confirmed reviews ALL

Dear Zeinab, We appreciate your review and the opportunity to address your feedback. We appreciate your loyalty as a Classic member and value your positive memories of Novotel Warszawa. However, we sincerely apologize that your experience fell short in several areas. Our cleaning protocols include thorough inspections, and we regret any oversight in your room’s preparation. While our breakfast buffet offers seasonal items and hot dishes, we acknowledge your feedback about variety. We take pride in our 4-star certification through consistent quality checks across all Novotel properties, and we regret this stay didn’t reflect our usual standards. We hope we have the pleasure of seeing you again in the future. Take care, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 3.0/5

Andrew M. D. Business - Confirmed reviews ALL

Dear Andrew M., Thank you for sharing such a valuable review. We appreciate your recognition of our team’s efforts to address concerns during your stay. It’s rewarding to know our staff’s responsiveness made a positive impression when you needed assistance. However, we sincerely regret the multiple service shortfalls you experienced. Our standard includes prompt room maintenance and immediate follow-through on requests, which clearly didn’t happen when you requested it this time. The delay at reception falls below our commitment to efficient service, and we’re reviewing this with the team to prevent recurrence. You should indeed not be better of calling or even feeling like that would help. Nonetheless, we’re grateful you highlighted our colleagues’ willingness to resolve issues. This proactive approach remains fundamental to our service philosophy. We hope to welcome you back. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 1.0/5

Nicholas M. Business - Confirmed reviews ALL

Dear Nicholas, Thank you for taking the time to share your feedback. It is very clear that we missed the mark on several fronts and we would have loved a chance to fix this whilst you were still here. Whether here or in any other hotel, please contact staff immediately if issues occur like you describe. Smoking has not been legal in hotels for over 18 years and should not occur. When it does, we take rigorous action if we can catch the person doing it. Though not strictly a law, we also gladly address issues such as noise or nuisance complaints the moment we here about them. The issues you describe clearly meet those standards, so please get in touch as soon as there is an issues so we can take action right then and there. OF course, a hotel is never as quiet as one might like, but from what you describe, this was far above the acceptable level. On behalf of the team here I want to offer our sincere apologies for the bad stay you had. Though I know we did not earn it, I would hope that we would have an opportinuty in future to host you here again and show you that we can (and want to) do better! Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.0/5

Richard W. Solo - Confirmed reviews ALL

Dear Richard, Thank you for choosing our hotel. We’re pleased your one-night stay with us met your needs and that you chose our hotel for your brief visit. As a valued ALL Accor member, we appreciate your continued trust in our brand. Our team works hard to maintain high standards, and we’re glad this reflected in your experience. We hope you found our breakfast offerings a convenient start to your day and enjoyed the calm atmosphere of our garden surroundings. We hope to welcome you back. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Other web-users rate our hotel

  • 312 reviews 7.4/10 Location
  • 744 reviews 5.1/10 Room
  • 541 reviews 6.6/10 Service
  • 24 reviews 3.7/10 WiFi
  • 401 reviews 4/10 Comfort
  • 370 reviews 3.7/10 Cleanliness
  • 315 reviews 7.8/10 Breakfast
  • 191 reviews 3.9/10 Amenities

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