Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.7/5 759 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA SCHIEDAM, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA SCHIEDAM
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES AND BITES

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  759 reviews

Ideally located and easy to get to and from the main routes

Customer review rating 5.0/5

Maria B. Families - Confirmed reviews ALL

I have visited the Novotel before and it is my hotel of choice to stay for family visits, as I live abroad but was born and bred in Schiedam. I always have a comfortable stay and look forward to my time in the hotel. The staff are friendly, the rooms are clean and comfortable. I highly recommend this hotel.

Dear Maria, Many thanks for sharing your review. We are thrilled you had such a wonderful stay at Novotel Rotterdam-Schiedam. Your kind words about our team’s attentiveness and the comfort of your room mean a lot. It’s great that our convenient check-in process and loyalty benefits added to your satisfaction. We’re also delighted our location made your family visits smoother. Knowing you choose us repeatedly warms our hearts. Your trust motivates us to keep delivering memorable moments. It would be our pleasure to have you return on another occasion. Very best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 2.5/5

Merle K. B. Business - Confirmed reviews ALL

The overall interior has a well used appearance in need of renovation. Multiple stains in hallway carpets. Check-out desk understaffed resulting in a delay of over 20 min.

Dear Merle, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. Your recognition of our loyalty program and recommendation likelihood are greatly valued. As a Silver member, your satisfaction is our focus, and we aim to continually elevate your experience. That said, we apologize for the shortcomings during your departure and the state of our premises. We are committed to refining these areas to meet the standards you expect. Immediate adjustments are being made to staffing and maintenance protocols to enhance service speed and facility conditions. Your trust in our program motivates us to uphold the highest service levels. We are eager to demonstrate our improvements during your next business trip. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 2.0/5

Beat J. Business - Confirmed reviews ALL

disappointed of the overall cleanness, carpets were dirty and doesn't appear welcoming when entering to the room areas

Dear Beat, Thank you for taking the time to share your feedback. We’re glad our breakfast staff stood out during your business trip. Their dedication is key to our morning service. Still, we apologize for the maintenance and cleanliness issues you encountered. These are not reflective of our usual standards, and we’re addressing them directly with relevant teams. Your note on the room’s comfort and easy booking process is appreciated. We aim to balance modern conveniences with attentive service, and your feedback helps us refine this balance. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 3.5/5

Charles L. M. R. Business - Confirmed reviews ALL

Rooms, breakfast , location etc are all okay. That it is also a refugee shelter doesn't have to mean that it needs to look like one. Often noisy and a lot of broken bikes outside. Repair them or trow them away.

Dear Charles L., We appreciate you sharing your comments with us. We are delighted that your overall stay was satisfactory and that our amenities served you well. Still, we deeply regret the disturbances you experienced. Please know that we are addressing the upkeep matters you mentioned to uphold our standards. Your kind words about our staff’s friendliness are greatly motivating as we continue striving to exceed expectations in every interaction. We look forward to welcoming you again soon. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.5/5

Alexis V. D. R. Families - Confirmed reviews ALL

Thank you to the reception team who are very professional and responsive.

Dear Alexis, Thank you very much for your kind feedback. We are delighted that your time at Novotel Rotterdam-Schiedam met your expectations. It was our pleasure to ensure your child’s comfort with the prepared bed, and we are glad our housekeeping team contributed positively to your stay. Our reception colleagues also appreciate your kind words on their professionalism and prompt assistance. We hope you managed to explore nearby attractions like the Stedelijk Museum or enjoy our garden and pool during your visit. We look forward to seeing you again. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Other web-users rate our hotel

  • 330 reviews 7.6/10 Location
  • 825 reviews 4.9/10 Room
  • 582 reviews 6.4/10 Service
  • 27 reviews 3.4/10 WiFi
  • 432 reviews 4.1/10 Comfort
  • 406 reviews 3.9/10 Cleanliness
  • 360 reviews 7.6/10 Breakfast
  • 217 reviews 2.8/10 Amenities

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