Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.8/5 783 reviews

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Novotel Rotterdam-Schiedam - Image 1
Novotel Rotterdam-Schiedam - Image 2
Novotel Rotterdam-Schiedam - Image 3
Novotel Rotterdam-Schiedam - Image 4
Hargalaan 2, 3118 JA SCHIEDAM, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 3 single beds

Photo out of - Superior room with 3 single beds

Easy living in a modern and spacious room with twin beds, airconditioning, minibar, tea and coffee making facilities, safe, flat-screen TV and WIFI Internet (free). For up to 3 adults.

  • Views:

    Garden View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single sofa bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single sofa bed(s) and 1 x Single sofa bed(s)
  • Views: Garden View or Park view
See availabilities

All the benefits of a Superior Room with added products and services: double bed, two armchairs, slippers, luxury toiletries, Nespresso. Free ADSL and Wi-Fi Internet and bottle of water. Up to 2 adults.

  • Views:

    Garden View or Park view

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

All the benefits of a Superior Room with the extra comfort of slippers, luxury toiletries, Nespresso. Free ADSL and WIFI Internet and bottle of water. Up to 3 adults.

  • Views:

    Garden View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA SCHIEDAM
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 138 rooms
  • One room for people with reduced mobility
  • 44 family rooms
  • 8 connecting rooms
  • 138 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks Additional charge

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

4 Meeting rooms

Family

Services for children

  • Video game area
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Swimmingpool in beautiful garden

  • Outside
  • On site

Fitness

  • On site

Sports and leisure

Jogging track

  • On site

Jogging track

  • Nearby
  • On site
  • Outdoor parking
  • Public
  • No parking space
  • Parking opened 24/7

  • Parking pricing: 10 EUR 10 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 22 kVA

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT BOTTLES AND BITES

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Vegetarian menu

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Novotel Rotterdam Schiedam has a welcoming and stylish bar where you can enjoy a drink and a snack. In addition to a range of beers, wines and soft drinks, we're also happy to mix you one of our special cocktails.

Enjoy an extensive buffet breakfast with fresh products and hot dishes. A wide range of fresh fruit, cereals, dairy products and different types of bread mean that your day gets off to a healthy start.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  783 reviews

Customer review rating 1.0/5

Sebastian S. Business - Confirmed reviews ALL

Dear mister S., Following your visit and review of Novotel Rotterdam-Schiedam I want to take the time to connect with your personally and offer you my sincerest apologies for the experience you had and the way we handled them during and after your visit. Though I have taken over as the general manager, I fully agree that management should make a difference and that the issues that you and other guests have had in the past should be top priority for me and my team. The previous GM did start several projects to improve the experiences based on the feedback we received (such as new doors and locks with a lot better sound proofing and individual air conditioning in every room) but those issues were clearly not the ones that impacted your visit most. Despite the changes made (and planned) to improve our building and services, your feedback is a very clear example of the moments we failed as a team. Not only when meeting guests in our hotel, but also in communications. Your e-mail for example, was indeed received by our team, but was never forwarded to the right persons, which clearly shows we missed the mark both on our internal communications and on the chance to resolve some of the things you mentioned directly. The silence you experienced therefor was not a choice or means of communication, but sadly the result of your message not reaching any of the right persons at the right time.. That does not make it excusable, but I want to make it clear that this was not somebody on our team choosing not to answer. Considering the communications and internal procedures, same can clearly be said for services such as your minibar, where your feedback showed me that the current policies in place were not clear for checking the minibar in combination with (or without) cleaning the room. Out of all your points, that I find completely true and valid, the only thing I would defend is the fact that our hotel only has 1 room type so that an upgrade is really not withheld, but just impossible. Though I am happy to read that our colleagues at Novotel Brainpark are able to at least keep the promises our ALL program makes and that fit your preferences, please know that it is, nor has it ever been, our intention to let the hotel drop or leave guests in any way disappointed. To this effect, I will be very sure to use your feedback (despite it only arriving after you left) to show the team what efforts we have to make to ensure at least a normal experience, not the one you had. I do hope that we might have a chance to show you again in the future that the new management, our ambitions to do better and our plans for the hotel will actually show clearer in the future. Reint General Manager, Novotel Rotterdam Schiedam

Customer review rating 2.5/5

Barry B. Business - Confirmed reviews ALL

Dear Barry, Thank you for sharing your point of view. We regret the room condition and furnishings didn’t meet your expectations, especially the desk, ventilation, and bathroom. The check-out delay due to a system update and the breakfast service issues have been addressed with the relevant teams. Our front desk and housekeeping are available 24/7 to resolve concerns during your stay. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 1.0/5

Georgi Y. Business - Confirmed reviews ALL

Dear Georgi, Guest feedback is important to us, and we appreciate you sharing your impressions. I would like to sincerely apologize for the situation and the discomfort it caused you. Though we do face issues sometimes which cause us to have to place guests in a different location, this should not be done the way you experienced it and I will be sure to use your feedback to show my colleagues both the things they could have done better and the effects these actions when done wrong. (of course, I will do this anonymously). I am glad to see that the actual stay was to your liking and that we did a good job on that. I hope we can start a future stay better to ensure a better overall experience! Best regards, Reint Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.5/5

Fonloveline P. Families - Confirmed reviews ALL

Dear Fonloveline, We appreciate your candid feedback; thank you. We are delighted that you found your stay comfortable and that our staff made you feel welcome with their friendly and helpful service. That said, we are sorry that our breakfast buffet did not fully meet your expectations. Our extensive buffet features a wide range of fresh fruit, cereals, dairy products, various types of bread, and hot dishes, and we regret that the selection on the day felt limited to you. Nonetheless, we are glad you appreciated our accessible location, which makes reaching Schiedam, Rotterdam city centre, and the nearby highways so convenient. We hope to have the opportunity of welcoming you back in the future. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 2.0/5

Sven P. Business - Confirmed reviews ALL

Dear Sven, We are delighted that you found our reception team friendly upon arrival. However, we are truly sorry to hear that several aspects of your stay fell short of your expectations. The renovation work in progress created an atmosphere that was not up to our usual standards, and we regret that you encountered shortcomings with the state of your room and the corridor. Our team is always available on site to address such concerns promptly, and we are at your disposal to make your next visit far more comfortable. Finally, our hotel is set in a peaceful area surrounded by water and greenery, with easy access to Rotterdam and Schiedam, and we trust this convenient setting can serve you well on future business trips. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Dear mister S., Following your visit and review of Novotel Rotterdam-Schiedam I want to take the time to connect with your personally and offer you my sincerest apologies for the experience you had and the way we handled them during and after your visit. Though I have taken over as the general manager, I fully agree that management should make a difference and that the issues that you and other guests have had in the past should be top priority for me and my team. The previous GM did start several projects to improve the experiences based on the feedback we received (such as new doors and locks with a lot better sound proofing and individual air conditioning in every room) but those issues were clearly not the ones that impacted your visit most. Despite the changes made (and planned) to improve our building and services, your feedback is a very clear example of the moments we failed as a team. Not only when meeting guests in our hotel, but also in communications. Your e-mail for example, was indeed received by our team, but was never forwarded to the right persons, which clearly shows we missed the mark both on our internal communications and on the chance to resolve some of the things you mentioned directly. The silence you experienced therefor was not a choice or means of communication, but sadly the result of your message not reaching any of the right persons at the right time.. That does not make it excusable, but I want to make it clear that this was not somebody on our team choosing not to answer. Considering the communications and internal procedures, same can clearly be said for services such as your minibar, where your feedback showed me that the current policies in place were not clear for checking the minibar in combination with (or without) cleaning the room. Out of all your points, that I find completely true and valid, the only thing I would defend is the fact that our hotel only has 1 room type so that an upgrade is really not withheld, but just impossible. Though I am happy to read that our colleagues at Novotel Brainpark are able to at least keep the promises our ALL program makes and that fit your preferences, please know that it is, nor has it ever been, our intention to let the hotel drop or leave guests in any way disappointed. To this effect, I will be very sure to use your feedback (despite it only arriving after you left) to show the team what efforts we have to make to ensure at least a normal experience, not the one you had. I do hope that we might have a chance to show you again in the future that the new management, our ambitions to do better and our plans for the hotel will actually show clearer in the future. Reint General Manager, Novotel Rotterdam Schiedam

Customer review rating 2.5/5

Barry B. Business - Confirmed reviews ALL

Hotel is a bit run down, deep clean and update needed. Room was dirty, stain on desk, dust accumulation around the ventilation, molded kit rims in the shower. Price is not in relation with the offered room.

Dear Barry, Thank you for sharing your point of view. We regret the room condition and furnishings didn’t meet your expectations, especially the desk, ventilation, and bathroom. The check-out delay due to a system update and the breakfast service issues have been addressed with the relevant teams. Our front desk and housekeeping are available 24/7 to resolve concerns during your stay. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 1.0/5

Georgi Y. Business - Confirmed reviews ALL

Overall, my stay at the hotel was good, but there were a few issues that I believe are worth mentioning. The booking process itself was very easy. Before making the reservation, I called the hotel and received very good and detailed information from the reception team. Based on that information, I then made the reservation myself online, approximately five days before my arrival. When making the booking, I selected the option to pay at the hotel. Unfortunately, one day before my arrival, my card was charged for the first night of the stay. According to the receptionist, this was done as a verification of the card. I would have preferred to be informed about this in advance, as I had specifically selected payment at the hotel when making the reservation. On the day of my arrival, at around 12:00 PM, I received a phone call from the reception informing me that the hotel was overbooked. They offered to accommodate me at another hotel belonging to the same group, located approximately 10 km from the hotel I had originally booked. Unfortunately, this was not a suitable option for me. I was travelling for business and had specifically chosen this hotel because of its location and proximity to the places where I had business commitments. Moving to another hotel 10 km away would have caused additional inconvenience and transportation issues, so I declined the alternative accommodation. Approximately three hours later, I was able to check in at the hotel I had originally booked. At check-in, I was charged the full amount for my stay. The reception team explained that the amount previously blocked on my card would be released on the day of check-out. Once I was finally checked in, the experience itself was pleasant. The room was clean and well maintained, the food at the hotel was good, and the included breakfast was also of a good standard. The staff I interacted with were generally helpful and polite. However, there is still one unresolved issue. It has now been five days since I checked out, and the amount that was initially blocked on my card has still not been released. I understand that the release of a card authorization can sometimes depend on the bank or payment provider, and I hope this will be resolved shortly. Nevertheless, since I was specifically told that the amount would be released on the day of check-out, the delay is disappointing and creates an unnecessary inconvenience. In summary, the hotel itself was good, with clean rooms, good food and a good breakfast. The initial communication before booking was also very helpful. However, the overbooking situation on the day of arrival was inconvenient, especially for a business traveller who had chosen the hotel specifically because of its location. The unresolved card authorization after check-out is another issue that I hope the hotel will address. I would consider staying here again, but I would expect better handling of reservations and payment authorizations in the future.

Dear Georgi, Guest feedback is important to us, and we appreciate you sharing your impressions. I would like to sincerely apologize for the situation and the discomfort it caused you. Though we do face issues sometimes which cause us to have to place guests in a different location, this should not be done the way you experienced it and I will be sure to use your feedback to show my colleagues both the things they could have done better and the effects these actions when done wrong. (of course, I will do this anonymously). I am glad to see that the actual stay was to your liking and that we did a good job on that. I hope we can start a future stay better to ensure a better overall experience! Best regards, Reint Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.5/5

Fonloveline P. Families - Confirmed reviews ALL

We had a comfortable time at your hotel. The location was very accessible and good. The staffs were welcoming, friendly and helpful. The only let down was the breakfast menu. I don't know if it was an English breakfast menu or not because it lacked bake beans, fried egg, grilled tomatoes, hence too dry to eat. Good experience overall.

Dear Fonloveline, We appreciate your candid feedback; thank you. We are delighted that you found your stay comfortable and that our staff made you feel welcome with their friendly and helpful service. That said, we are sorry that our breakfast buffet did not fully meet your expectations. Our extensive buffet features a wide range of fresh fruit, cereals, dairy products, various types of bread, and hot dishes, and we regret that the selection on the day felt limited to you. Nonetheless, we are glad you appreciated our accessible location, which makes reaching Schiedam, Rotterdam city centre, and the nearby highways so convenient. We hope to have the opportunity of welcoming you back in the future. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 2.0/5

Sven P. Business - Confirmed reviews ALL

Friendly reception, but the hotel inside was a biting a mess. Construction/ refurbishment work was underway I can understand that, there was trays and bottles at the room entrance , it was smelly both in the room and the hotel corridor.

Dear Sven, We are delighted that you found our reception team friendly upon arrival. However, we are truly sorry to hear that several aspects of your stay fell short of your expectations. The renovation work in progress created an atmosphere that was not up to our usual standards, and we regret that you encountered shortcomings with the state of your room and the corridor. Our team is always available on site to address such concerns promptly, and we are at your disposal to make your next visit far more comfortable. Finally, our hotel is set in a peaceful area surrounded by water and greenery, with easy access to Rotterdam and Schiedam, and we trust this convenient setting can serve you well on future business trips. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 0.5/5

Naveed S. Business - Confirmed reviews ALL

The hotel was dirty and the rooms were cold.

Dear Naveed S., It is disheartening to learn that we fell short of your expectations. We regret the cleanliness and comfort issues you experienced. Our housekeeping team cleans daily, and the air-conditioning offers individual control with heaters available on request. That does not take away from the fact the room climate was not to your liking and we will be sure to check that out! We appreciate your feedback on the décor and atmosphere. We hope that you might consider visiting us again in the future. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 0.5/5

Peter G. Families - Confirmed reviews ALL

Unfortunately, I was not satisfied with my stay. The standard of the Novotel at this particular branch was not at all what I have come to expect from your hotels. The breakfast was also disappointing, as was very little variety. Unfortunately, the selection was not suitable for either me or my family, which meant that we were unable to have breakfast at the hotel. I was particularly surprised when I looked at the fruit basket and found only one apple and one orange. The orange was completely spoiled and not fit for consumption. I have a photo of it as evidence. Overall, the experience did not meet the standard I have come to expect from Novotel, and I hope you will take this feedback seriously

Dear Peter, Thank you for your honest feedback. It is a pleasure to know that your booking experience through the Accor ALL App met your expectations and you found the process smooth. However, we are truly sorry to hear that several aspects of your stay fell short of what you anticipated. Your disappointment with the morning buffet and the fresh fruit presentation is concerning, and we regret that our team could not address this on the spot. Please be sure to let us know if there is anything we can do, because we want to make an effort to solve issues such as these on the spot. Nonetheless, we are pleased that your journey with us began on a positive note through our digital service, and we remain committed to delivering the high standards our guests deserve. We hope you will consider staying with us again in the future. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 5.0/5

Sallheb C. Families - Confirmed reviews ALL

A very friendly team and excellent service; it was a very comfortable stay, and I will certainly repeat it every year.

Dear C., We appreciate your kind review. We are delighted that you found our team so friendly and our service excellent. It means a lot to us that you felt well looked after throughout your stay. We are also pleased that you had such a comfortable visit with your family. Knowing that you plan to return every year is the best compliment we could receive, and we are glad our hotel felt like a welcoming place for you. Our team values your loyalty as a Classic member, and we are happy that the programme adds value to your stays. We look forward to the pleasure of welcoming you back. Many thanks again, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.5/5

Holly S. Families - Confirmed reviews ALL

After reading lots of negative reviews on google I nearly didn’t book this hotel, but I’m glad I did as it was just what we needed! Room was modern and clean and the staff were really helpful and friendly. Breakfast was good with lots of choice too. There were also good shared facilities like a kids area and small pool. The hotel is out of the town centre and there aren’t really any restaurants or anything near by - but this is obvious when booking - and the reason I chose this hotel! If you are travelling by car and don’t like driving in the city centres then this is ideal as it’s right next to the motorway, but to get into the various towns it’s really well connected being on a main tram line and metro line. This means it’s really easy to visit lots of places in the area. The only things that could have been improved were: - the ticket barriers as they didn’t let us out - the carpets in the hotel corridors are all stained and look horrible, they really need an upgrade - the cleaners should check every day that the rooms haven’t run out of things like toilet roll and coffee… I don’t mind that the room isn’t cleaned but it would be great to have enough toilet roll! - Sound insulation isn’t great between rooms, luckily we were next to someone quiet, but sound did really carry down the corridor.

Dear Holly, Thank you very much for your feedback. We’re glad our reception team and rooms suited your family trip. Sorry for the issues with ticket barriers, corridor carpets, and room supplies; we’ll remind housekeeping to stay on top of restocking. We also regret the slow WiFi and app difficulties but appreciate your positive words about our staff and loyalty program. We would love to welcome you back. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 3.5/5

Rashani D. Families - Confirmed reviews ALL

The hotel itself was good enough for the price we paid. Breakfast spread was very good. However, dinner was very overpriced, it took an eternity to arrive and when it finally did, looked basically like pub food and was quite dry.

Dear Rashani, Thank you for taking the time to share your thoughts with us. We are delighted to know you appreciated the generous selection available during breakfast and found it to be a highlight of your family stay. It is wonderful that you felt the hotel offered good value for the price paid, as we strive to provide comfortable and accessible hospitality for our guests. We hope to have the pleasure of seeing you on a future visit. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 2.5/5

Tanya C. Families - Confirmed reviews ALL

Pool was lovely and breakfast was probably the nicest hotel breakfast we’ve ever had. We were woken up before 8am however by very loud banging from renovations! There was no warning of this upon booking or before our arrival and the feeble offer of earplugs from reception was far from acceptable!

Dear Tanya, Thank you for letting us know about your concerns. We’re glad you enjoyed the pool and breakfast, especially the variety and freshness. We apologize for the noise from renovations and lack of prior notice, In this case, we were also sadly very surprised as the workers started in the wrong area of the hotel (instead of the empty area that we assigned them). I do hope this did not diminish the rest of the experience! We hope we can provide you with an improved stay in the future. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 1.0/5

Okan B. Families - Confirmed reviews ALL

Alright, I first read what other people had to say about this hotel because I was curious if only me had the feeling that certain things were not okay. But I can see that it's not only me. I hope Dorien, who sends an apology to almost every customer sees this too. But moreover I hope the management reads these messages and takes actions. Let me begin with our case. The check-in experience was not bad. But something was not right. Somehow I had the feeling that I had booked breakfast but I was asked, if I wanted to have breakfast, too. So, being tired and with two kids next to me I was somehow distracted and said yes. So we got charged 100 EUR additionally for breakfast. (4 x 25 EUR). We went to our room and I noticed that I had already booked breakfast and paid for it with my check-in payment. So I went downstairs to explain this to the younger lady who obviously did not understand the maths and tried to explain me otherwise. After a long conversation and showing her the single items on the bill she understood and we were okay and got the money back. A few minutes later, when I wanted to safeguard my electronics and our passports in the safe deposit box I noticed that it was locked. So again I tried to get help from the reception. The lady came upstairs and tried to open the safe, failed and left again and came a few minutes later with a different method and opened it. Obviously meanwhile she told her manager to help her. But that person was not available in that moment. Anyways, she solved the issue and we prepared and left the hotel to see the surrounding. When we came back, she told me that during our absence the hotel manager came to our room and opened the safe deposit box!!! Because he did not know that it was already solved. Very kind of him but why would you enter our hotel room when we are absent? There was not crime report. There was no other major reason and he enters our hotel room without our knowledge. But the worst part comes now. He left the safe deposit box open with our passports and my business laptop and other electronics in it. That's a no go dear manager. You cannot enter my room when I am absent and open the safe deposit box and leave it open. The reason why there is a safe deposit box is to safeguard our valuables and you left them vulnerable by opening that box and not locking it. Long story short, we noticed very quick that it was a mistake to book this hotel. Let's speak about cleanliness. The room services are not good. I noticed this when i found a food box under our bed. (see picture) It's just disgusting when I stay in a hotel room where a food container is left under the bed. This means, the cleaning staff did not clean under the bed at all. Dorien, I know you will send now a message and say apologies and you will discuss this with your staff but I think the problem is not the staff. The problem is the education of your staff. And for this lays the responsibility with the management. The management needs to understand how a hotel is being operated and then educate the staff so that things get better. I hope people read these experiences and book accordingly. I made the mistake by not reading them, otherwise I would definitely not have booked. Why my title from hero to zero? Before we came to Rotterdam we were in Cologne and stayed at Novotel Cologne and everything was brilliant. And then the experience in Rotterdam....

Dear Okan, Thank you for your feedback on the stay and the extensive description of your experiences with us. Let me (not Dorien) be the first to apologize for the experience you had, as the issues that you describe are definitely not the ones we want our guests to have. There is no real excuse for the fact your room was not clean when you arrived and you certainly are right that the issue with the safe is not acceptable, even when there was a different understanding within our team (which is also an issue on our side). Whatever we did, was not in line with what you expected and should not have happened. Though I have only joined the team a short while ago it is clear, both from your elaborate feedback and from the feedback you saw in other reviews, that we have work to do on all fronts and we are working hard on getting back to our old level, matching that of our colleagues worldwide. Despite this, we should do better and I have take the liberty of adding your review to our plans as a clear example for the entire team that we can, and should, do better. I sincerely hope that we will have a chance in the future to show you our improvements, both on the building and on our team, and prove that we want to do better. And be assured, even though Dorien handles the answering, I see and discuss all the reviews.. Reint General Manager Novotel Rotterdam Schiedam

Customer review rating 5.0/5

Nathan M. Families - Confirmed reviews ALL

Clean room, wide variety on the breakfast buffet, well-maintained swimming pool area and very friendly staff.

Dear Nathan, Thank you for choosing our hotel. It is wonderful to know your time with us left such a positive impression. We are delighted you appreciated your spotless room and enjoyed the diverse breakfast selection. Our team takes pride in maintaining the swimming pool area for family relaxation, and your recognition of their warm service truly motivates us. We would be delighted to welcome you back on another occasion. All the best, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 5.0/5

Paul W. Couples - Confirmed reviews ALL

We stayed at the hotel for approximately 12 days to watch a hockey tournament that was taking place at HC Schiedam. The hotel was in walking distance of the hockey pitches. Schiedam "old town" was approximately 30 minutes walk away and it was very scenic around the canal area with windmills, cafes and shops. It was a 10 minute walk to the nearest Metro station (Schiedam Nieuwland) which was very handy for visiting Rotterdam and Hoek von Holland (nice long beach and cafes). The breakfast was buffet style but had a good selection. We also had a few evening meals in the restaurant which were very nice. The staff throughout (reception, breakfast, dinner, cleaning) are all very friendly and helpful. Our room was a good size and included a kettle and basic tea/coffee/sugare etc. The carpet in the ground floor bedroom area could do with replacing but some refurbishment was taking place while we were there. There is an outdoor pool which was particularly enjoyed buy visiting families.

Dear Paul, It was a pleasure to receive this kind review of your time with us. We are thrilled you had such an enjoyable stay with us. It was our pleasure to support your hockey tournament experience through our convenient location near the pitches. Our team is particularly delighted you valued both our welcoming service and the ease of accessing Rotterdam’s attractions via nearby public transport. The combination of sporting access and local exploration through Schiedam’s charming canals seems to have made for a memorable trip. The entire team looks forward to welcoming you back for a future visit. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Functional, the place did the job but not an expected Novotel experience

Dear Guest, Thank you for letting us know about your concerns. We sincerely apologize that your experience fell short in some areas. The delays in resolving the bathroom maintenance issue and ensuring prompt follow-up with housekeeping services are not reflective of our usual standards. While our team strives to address concerns swiftly, we clearly missed the mark during your stay and regret the frustration this caused. Your feedback about the room condition has been noted, and we will reinforce our maintenance checks to prevent similar occurrences. We also take full responsibility for the lack of urgency in addressing your concerns and will use this as a training opportunity to improve our service responsiveness. We hope to welcome you back on future occasions. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Hotel needs a refurb asap - corridor carpets stink

Dear Guest, Thank you for providing us with your feedback; it is always gratefully received. We regret some aspects of your stay fell short, especially regarding room size and carpet maintenance. While our location offers easy access to Rotterdam’s center within 15 minutes by metro, we understand preferences for urban proximity vary. We look forward to welcoming you back on a future visit. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 5.0/5

Jarmo K. Solo - Confirmed reviews ALL

Nice breakfast. Clean room. Air conditioning worked well. Very comfortable bed.

Dear Jarmo, Please accept our sincere thanks for this kind feedback. We are delighted you had such a pleasant experience at Novotel Rotterdam-Schiedam. Our team takes pride in maintaining comfortable accommodations and reliable facilities. It’s great to hear you found your room spotless and enjoyed the climate control system. We’re equally pleased our breakfast offerings met your expectations and that our staff’s warm service contributed to your satisfaction. Your kind words about the bed comfort confirm our commitment to quality rest. As a valued ALL member, we appreciate your loyalty and recommendation. We hope you managed to explore our peaceful garden area during your visit. We hope to welcome you back. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.5/5

Ranbir S. Families - Confirmed reviews ALL

In a good area slightly outside centre but has transport links

Dear Ranbir, We really appreciate this positive review of your recent visit. We’re delighted to know your family enjoyed our comfortable environment during your stay. It’s wonderful you found our location convenient for exploring Rotterdam while appreciating the nearby transport connections. As valued ALL members, we also note your feedback about Classic status benefits and encourage you to check your account for upcoming personalized offers. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 5.0/5

Esfandiyar K. Families - Confirmed reviews ALL

thanks for all

Dear Esfandiyar, Thank you very much for your kind feedback. We are thrilled to hear that your stay at Novotel Rotterdam-Schiedam was so enjoyable. It’s wonderful to know your family trip met all your expectations, and we appreciate your perfect recommendation scores for both your stay and our ALL Accor program. As Classic members like yourself help us grow, we’re especially grateful for your loyalty. We all look forward to the pleasure of seeing you again in the future. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 5.0/5

C. M. C. M. Solo - Confirmed reviews ALL

Friendly helpful staff. Clean..good food. Water available to drink is a nice touch

Dear C., Thank you very much for this kind review. We’re glad our team’s friendliness, cleanliness, dining options, and complimentary water made your stay enjoyable. We appreciate your feedback on the loyalty program and will work to improve it. We look forward to the pleasure of welcoming you back. Many thanks again, Dorien Novotel Rotterdam Schiedam, Guest relations manager

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