Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.9/5 872 reviews

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ALLSAFE approved hotel

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam

GPS:51.924583, 4.375184

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  872 reviews

TripAdvisor Rating  4.0/5  621 reviews

Customer review rating 1.5/5

Claude D. Business - Confirmed reviews ALL

Not recognised as a Platinum guest, no "suite night" upgrade, standard Wifi, no "wifi premium", unfriendly breakfast staff, cold room, shower tap broken, soap dispensers empty and not checked, no iron/iron board available

Dear Mr. d., I'm sorry to hear we did not meet your expectations. Please know that our All Members, and especially the members with Platinum status, are our most valued customers. I'm sorry to read that you had a bad experience. During your stay we did not have the executive rooms available anymore to offer you the free upgrade. The WiFi we provide is premium for all guests staying. Everybody can enjoy the 1Gb WIFi network in our hotel. Furthermore I understood from our General Manager that he, upon your request, has offered you a special rate, besides the corporate contract you already had, at a lower rate which normally isn't eligble to gain ALL membership points. But we will attribute them in your case. During the talk you had with him, the membership issues your are experiencing were unfortunately not brought to his atention. We will make sure you are acknowledged next time when you stay with us. Yours sincerely, Dorien Guest Relations Manager

very well located for my purpose

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I stll have to collect an overpaid one day parking fee, as we only stayed 2 nights instead of the 3-nights booked; reception staff are friendly, includinf cleaning staff; room heating cannot be moderated, even as we found that the the pre-set room temp of "21 deg C" is rather on the cold side, and we could not find an additional blanket to keep us warm; menu at the restaurant quite limited and unintersting/end

Dear Peter, Thank you for taking the time to share your feedback. We are glad to hear that our location was convenient for your needs and that you found our team to be friendly and helpful. We appreciate your kind words about our team. We apologize for the inconvenience you experienced with the room temperature and the lack of an additional blanket. Our rooms are equipped with individually adjustable air conditioning systems, and we also have extra heaters available upon request. We will make sure to address this issue and ensure that our guests have a comfortable stay. We also appreciate your feedback on our restaurant menu, and we will take it into consideration for future improvements. Regarding the overpaid parking fee, please do not hesitate to contact our front desk team, and they will be happy to assist you in resolving this matter. It would be a pleasure to welcome you again. Best regards, Dorien Guest Relations Manager

Fantastic hotel!

Customer review rating 4.5/5

Tammy Families - Confirmed reviews ALL

Lovely, clean hotel. Amazing breakfast. Reasonable parking cost. Highly recommend.

Dear Thamara, Thank you for giving us an excellent review. We are delighted to hear that you found our hotel clean and enjoyed our amazing breakfast. It's great to know that our reasonable parking cost met your expectations as well. We appreciate your kind words about our breakfast service crew and will share your feedback with them. However, we have taken note of your comment regarding the front desk staff and will work on improving our guest interactions. We are glad that you were able to take advantage of the discount through our ALL Accor Live Limitless Loyalty Programme. Your satisfaction with the programme is important to us, and we hope it continues to provide you with great benefits during your future stays. We look forward to welcoming you back in the future. Kind regards, Dorien Guest Relations Manager

Good stay, however…

Customer review rating 3.0/5

Delia Families - Confirmed reviews ALL

Excellent staff members, both at the reception and in the restaurant. Very good breakfast. Room was however, outdated, and unfortunately when we were given the room, we had the unpleasant surprise to see a urine soaked mattress on the sofa bed- we were meant to sleep on that had we not seen it, when a staff member was making the bed. The room was changed straight away, and staff couldn’t be more helpful and friendly. But we didn’t check the mattresses in the new room, fearing that they might not be clean. Mattress covers should be used and changed regularly, and the mattresses checked regularly.

Dear Delia A., Thank you for taking the time to share this feedback. We are delighted to hear that you found our staff members to be excellent and enjoyed our breakfast offerings. Your kind words about our team and the breakfast are truly appreciated. We would like to sincerely apologize for the unfortunate incident with the mattress in your initial room. We assure you that this is not reflective of our usual standards, and we have taken your feedback seriously to ensure that such incidents do not occur in the future. We are glad that our staff was able to promptly change your room and assist you during your stay. We understand your concerns regarding the cleanliness and condition of the room, and we are continuously working on improving our facilities to provide a comfortable and enjoyable experience for our guests. We hope that you will stay with us again in the future. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations

Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

In general good service and friendly stuff. Housekeeping crew still has room for improvement. No refill soap, many times reception informed, and once per week no housekeeping at the room.

Hello Erich, Thanks for taking the time to share your review. We are grateful for your kind comments about our dedicated team who work hard to ensure we deliver the best service for our guests. Housekeeping has been informed about the replenishment of complimentary toiletries and we thank you for bringing this to our attention. We hope you will return to enjoy these improvements first hand. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations

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Other web-users rate our hotel

  • 307 reviews 7.9/10 Location
  • 812 reviews 4.9/10 Room
  • 612 reviews 7.1/10 Service
  • 15 reviews 3.2/10 WiFi
  • 446 reviews 8.1/10 Breakfast
  • 399 reviews 4.4/10 Cleanliness
  • 397 reviews 3.9/10 Comfort
  • 209 reviews 3.6/10 Value

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