Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.8/5 855 reviews

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Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES & BITES

The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  855 reviews

TripAdvisor Rating  4.0/5  624 reviews

Some good, some bad

Customer review rating 2.5/5

Christophe Families - Confirmed reviews ALL

Staff are friendly, but it took a while to check us in. Room is standard Novotel style. Elevators are kind of out dated. No bags in trash can, not sure if it's ecological reason, but doesn't seem very hygienic. Location is not great. Parking costs 10€, which I find expensive for a not so centered hotel. Breakfast is pretty good, lots of choices. Just wish they used bigger coffee cup or provide saucers, my cappuccino overflowed and made a mess. There's a playground for kids, my kids had too much fun and didn't want to go back to the room.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Average hotel, public spaces are in need of renovation/upgrading.

One of the worst places I've ever stayed!

Customer review rating 0.5/5

John D. Business - Confirmed reviews ALL

Lift did not work. No iron in room. I asked for an iron 4 times between 23:00 and 09:30 there were none. I lost tine and business. A complete disgrace. Shut down this hotel, fire the management and sue Accor (I will) Room heating was like an oven. So much for sustainability. I got to sleep at 2am woke up at 3am the oven for a room. No soap in room, no shower gel in room. Air con did not work. Hotel carpet was placed before a T-Rex was born, it's so old and dirty. I was too tired to say the food was disgusting my Worst burger I've ever eaten, 70% raw. As a result I'm cancelling 11 existing booked nights with Accor and plans for another 23 this year. A refund is not enough. I demand proper compensation for misery, being unable to work properly the next day due to the conditions. My legal team and my time will be billed at €1200 per hour each. My complaints were ignored, receptionist at checkout couldn't care less and ignored me for a long time while on a call, not even an acknowledgement. Bar staff were lovely, they deserve better jobs in better places. This hotel is a toilet!!!!

Standard Hotel with low service level

Customer review rating 1.5/5

Jp Business - Confirmed reviews ALL

Reception slow and inexperienced especially for checking out. Breakfast buffet not refilled when something missing, unfriendly when asking for it.

Dear Guest, Thank you for taking the time to share your feedback. We take great pride in our ALL – Accor Live Limitless loyalty programme and are pleased to know that you are a valued member. We regret to hear about your experience at checkout and during breakfast. Our team strives to provide efficient service, and we are disheartened that we did not meet your expectations on this occasion. Additionally, we understand that a well-stocked and varied breakfast is an essential start to the day, and it is concerning to learn that our offerings were not promptly replenished. The professionalism and efficiency of our reception staff are of utmost importance to us, and it is disappointing to note that you found the service slow during checkout. Please rest assured that we are committed to providing a welcoming and smooth experience for all our guests. We appreciate your feedback as it provides us with an opportunity to continuously evaluate and enhance our guest experience. Your comments will be shared with our team to reinforce the high standards we aim to uphold. We hope we can welcome you back in the future. Kind regards, Dorien Guest Relations Manager

Disapointed

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

It was my 2nd stay at this hotel. Last time I had no problem but this time I was unhappy with: - In the elevator, button for the 2nd floor did not work - In the room, the light of refrigerator kept blinking all the night, which made it difficult to sleep - A small tray in the refrigerator was dirty with black mold - Inside of the kettle was also dirty with black mold The lady at reception was kind and tried to help, but the room was not maintained well, I have to say.

Dear Guest, Thank you for taking the time to review your visit. We are truly pleased to hear that our staff made a positive impression through their kindness and willingness to assist. It is always our highest priority to offer a welcoming and helpful service to all our guests. However, we regret to hear about the challenges you experienced with the elevator and the inconvenience caused by the refrigerator light during your stay. Additionally, the cleanliness of the small tray in the refrigerator and the kettle certainly does not reflect our usual standards. While we are deeply saddened by these aspects of your stay, we appreciate you bringing them to our attention. Rest assured, we continuously strive to provide comfortable and enjoyable experiences for our guests, and your remarks have been shared with the relevant departments to ensure our high standards are upheld. Your comfort is of utmost importance to us, and we are committed to making every stay memorable for the right reasons. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Dorien Guest Relations Manager

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Other web-users rate our hotel

  • 328 reviews 7.3/10 Location
  • 831 reviews 4.6/10 Room
  • 630 reviews 6.7/10 Service
  • 22 reviews 4.9/10 WiFi
  • 445 reviews 7.4/10 Breakfast
  • 419 reviews 3.8/10 Cleanliness
  • 413 reviews 3.8/10 Comfort
  • 230 reviews 3.4/10 Value

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