Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.7/5 756 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA SCHIEDAM, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA SCHIEDAM
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES AND BITES

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  756 reviews

Wonderful hotel for families.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

This was my 2nd stay in this hotel. The fact that the hotel did not charge for the stay of my two young kids and arranged extra beds was amazing. Best Regards

Not so close to the Center.

Customer review rating 3.0/5

Andreas A. Families - Confirmed reviews ALL

The Hotel needs a good managing . We have booked through Accor App a long time before Rotterdam Marathon.I booked 3 rooms since we traveled 3 families. We wnated to extend our stay for one night and that happened through a phone call to the hotel.It seems that the connection between the Accor App and the hotel doesn't work properly since after a repetitive exchange of emails and even though the night we arrived and pay the waiters on the breakfast keep informing us that we didn't halve a breakfast and needed to ask them to talk to reception to get assured that we had bed and Breakfast reservation. Moreover the hotel lucks of stuff . It was not what we expected for a Novotel standard.

Dear Andreas, Thank you for sharing such a valuable review. We regret the technical and service inconsistencies you experienced, particularly regarding booking extensions and meal inclusions. These matters are receiving focused attention from our management team to ensure smoother processes. Your feedback helps us refine our operations, and we’re committed to providing the Novotel standard you deserve. Staff availability during peak periods is being reviewed to better meet guest needs. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Well located, comfortable and friendly staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was a good stay🥰

Hi JCT, Thanks for your positive review. We are delighted that our convenient location contributed positively to your business trip. Our team takes pride in offering a welcoming environment, and it’s wonderful to know you found comfort during your stay. Regarding your mention of the connection speed, we acknowledge the importance of reliable internet for our guests. We continue to optimize our network to enhance this service. Finally, we are grateful for your kind words about our staff’s friendliness. Their dedication to guest satisfaction remains a priority. We are here for you when you need us next. See you soon, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Convenient location. Ideal for us:

Customer review rating 5.0/5

Dave F. Families - Confirmed reviews ALL

Enjoyable stay in nice hotel.

Dear Dave, Thank you for taking the time to share your feedback. We’re pleased our hotel’s location and services met your expectations. Your enthusiasm for our loyalty program and the high recommendation scores mean a lot to our team. It was our pleasure to provide a comfortable base for your adventures in Rotterdam and Schiedam. We trust the little ones enjoyed our play areas and pool during your stay. We hope to welcome you back soon. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Terrible, disorganized & expensive and zero customer care

Customer review rating 0.5/5

Leonardo Z. Families - Confirmed reviews ALL

This hotel has set a new target of low level. Expensive and disorganized, the Hotel is clearly completely uninterested in customer complaints. My room not being cleaned (repeatedly tried to achieve this, with no success), on one day was even left open, wasted a lot of time sending to you emails (as requested when I complained to reception) that are clearly not read, keep receiving standard templates such as this one. Disorganization covers every aspect, including waste management, no wonder the parking is infested with rats. please check my emails for photo and more details

Dear Leonardo, We appreciate your feedback and regret that your experience fell short. We are pleased that aspects like check-in efficiency, room comfort, and team professionalism contributed positively to your stay. Our daily housekeeping and eco-friendly initiatives are integral to our operations, and we are glad these met your approval. Still, we apologize for the inconvenience caused by maintenance oversights and communication delays. While our standard protocols include thorough daily cleaning, we acknowledge that exceptions can occur and are investigating this matter. Rest assured, guest feedback like yours is crucial for immediate resolution and long-term improvements. Your mention of our team’s dedication and the accommodation’s comfort reinforces our commitment to quality. We remain focused on refining every aspect of the guest journey. The whole team hopes to have the pleasure of seeing you again. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Other web-users rate our hotel

  • 318 reviews 7.5/10 Location
  • 782 reviews 5.1/10 Room
  • 554 reviews 6.3/10 Service
  • 25 reviews 3.1/10 WiFi
  • 418 reviews 4/10 Comfort
  • 394 reviews 3.8/10 Cleanliness
  • 335 reviews 7.5/10 Breakfast
  • 201 reviews 3.7/10 Amenities

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