Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.7/5 729 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA SCHIEDAM, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA SCHIEDAM
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES AND BITES

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  729 reviews

TripAdvisor Rating  3.8/5  637 reviews

Customer review rating 2.0/5

Florian V. L. Business - Confirmed reviews ALL

Overall the stay was ok, but at some moments; definitely in the afternoons there was A LOT of noise coming from the meeting room next to ours (I was on a DEME training), making it hard to focus on our training. Also in general there was some disturbance (even at some point cannabis smell in the hallways) around the hotel. I dont generally leave reviews although I travel a lot. But this is worth mentioning in my opinion.

Dear Florian, Thank you for taking the time to share your feedback. We’re pleased you found your room comfortable during your training program. That said, we regret the disturbances affected your focus. Our team is always available to address such concerns immediately during stays. For future visits, we recommend requesting rooms facing our garden which offer enhanced tranquility. While uncommon, we take all feedback seriously and will reinforce our monitoring of shared spaces. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.5/5

Moreza P. Families - Confirmed reviews ALL

Rooms were not clean every day

Dear Moreza, Thank you for taking the time to share this review of your stay. We are happy to know you had a positive stay overall at Novotel Rotterdam-Schiedam. Our breakfast team works hard to provide excellent service, and we are glad this stood out during your family trip. Even so, we regret any disappointment with your room conditions. Our staff is always ready to assist guests with any immediate needs. We are pleased you continue to choose our hotel through our website and value your loyalty program membership. We hope to welcome you back for an improved experience in the future. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 1.5/5

Leonora G. Families - Confirmed reviews ALL

Reception was very friendly. We had requested interconnecting rooms and were informed you would do your best. Unfortunately these were not available for us, however when we got to our room we discovered it could have been interconnecting. When we went to bed the people in the room next door arrived and it sounded like they were in our room. We could hear them in their bathroom and the door sounded like ours was being open. We also more-paid breakfast and discovered that other people were offered a free breakfast on arrival. Disappointing when you pre-pay for something.

Dear Leonora, Thank you for taking the time to review your recent stay at our hotel. We appreciate your recognition of our reception team’s welcoming approach during your arrival. However, we sincerely apologize that your experience didn’t meet expectations. We regret the challenges with your room allocation and understand the disturbance caused by noise transmission. Regarding breakfast, we acknowledge your concerns about pricing consistency during the booking process. Our team is reviewing protocols to prevent future discrepancies. We certainly hope that we can welcome you back again. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 1.0/5

Joanne O. Friends - Confirmed reviews ALL

Upon arrival, I was pleased with the initial accommodations. However, I later discovered a bed bug in my bed (video evidence was provided to receptionist) and promptly reported this to the reception. I was assured that a different room would be prepared by the following evening. Unfortunately, when I returned late that night, no alternative room was ready. I was informed that all rooms were either occupied or unclean. The front desk staff member tried his best to assist and even attempted to clean a room themselves. However, the room we were provided was not professionally cleaned, with wet towels left in the bathroom and the bed not properly made. We were sent to and fro rooms before eventually being advised to manage the room first given on day one. This made for a very uncomfortable night. The following morning, I was offered complimentary breakfast, and I was encouraged to follow up regarding compensation for the inconvenience. I kindly request that you consider compensation for the discomfort and inconvenience I experienced. I believe this would be a fair resolution to the situation.

Dear Joanne, Thank you for taking the time to review your recent stay at our hotel. We appreciate you acknowledging our initial accommodations during your arrival. We sincerely apologize that your experience fell short in several areas. Our team is always available to address any concerns during stays, and we regret we missed this opportunity to assist you directly. Please know we maintain rigorous cleanliness protocols and would have immediately offered alternative accommodations had we been informed of ongoing availability challenges. We hope we can provide you with an improved stay in the future. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer review rating 4.0/5

Scarlett M. Families - Confirmed reviews ALL

For an emergency stay while we have no bathroom, this was perfect. The room could have been a little bigger considering there was 4 of us but it was sufficient. Unfortunately there was a dead rat next to our car upon leaving!

Dear Scarlett. Thank you for taking the time to share your experience with us. We’re pleased our facilities could accommodate your family’s urgent needs effectively. That said, we sincerely regret some aspects fell short of your expectations. Our team immediately addresses any cleanliness concerns reported during stays. Nonetheless, we’re glad you appreciated our convenient location near major transport links and Schiedam’s historic center. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

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Other web-users rate our hotel

  • 334 reviews 7.5/10 Location
  • 822 reviews 5/10 Room
  • 580 reviews 6.4/10 Service
  • 29 reviews 4.5/10 WiFi
  • 438 reviews 4/10 Comfort
  • 384 reviews 3.9/10 Cleanliness
  • 361 reviews 7.5/10 Breakfast
  • 220 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.