Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.6/5 692 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA Schiedam, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES AND BITES

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  692 reviews

TripAdvisor Rating  3.8/5  633 reviews

I will never recommend anyone to this hotel 🥲

TripAdvisor rating 1.0/5

KL T TripAdvisor review

I am very disappointed . I paid for 2 nights and on the website I chose a different date suddenly after confirmation I saw another date. I asked of refund and they said it’s not possible even after canceling my booking 2 mins after . This pure wickedness . I was told to contact them by email I did multiple times and no respond .

Nah. A big miss for Novotel

TripAdvisor rating 2.0/5

Claire N Families - TripAdvisor review

So unless you have a car this would be very difficult to get to. We did have a car though and despite the car park actually belonging to the hotel and only really of use to hotel residents we had to pay to park there!!! Our room was tiny for 3 of us. The only space there would have been was taken up by the double sofa bed which was now made into a bed. The round table which must sit in front of the sofa was jammed in the corner as nowhere else to put it. They could have taken it away to store it while the room was made up with 2 double beds. When we checked in they stated that they would only clean the room if asked to do so but normally every 3 days!!! My 11 year old stated the sofa bed was very uncomfortable. There is no air conditioning. The room was stifling. The window was broken and when you opened it, it hung on one of the 4 hinges. There were only 2 sets of towels and one bath robe for 3 of us. We are Accor members and should have been offered a free drink, this didn’t happen. We were on the first floor and had a view of a flat roof and the pool which had a cover on it. The whole area looked dirty and covered in leaves and just very unkempt and uncared for. After our second night out of three we asked if the housekeeping could make up our room….. her reply was…… I’ll ask!?!? When we returned they had made the beds, emptied the one bin and replaced the two bath towels and two hand towels with three bath towels. No cleaning had been done. There were still crumbs on the floor and the sink had toothpaste on it. Definitely would not recommend this hotel.

Nice and quiet

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice and quiet hotel. Comfortable room. But a lot of room for improvement... Taxis are hard to get and even when you get one driving in to the hotel discourages them. Customer service should smile a little more, bar and restaurant she'll become a little more accommodating. The room should be furnished with a pressing iron.

Dear Guest, Thanks for your review about our hotel. We are pleased that you appreciated your room but regret that you felt our service was not up to the standards we set ourselves. Thank you for bringing the matter to our attention and rest assured that this will be addressed with our team. We are hoping to welcome you back in the future. All the best. Dorien Novotel Rotterdam Schiedam, Guest relations manager

Old and tilted bed mattress

Customer review rating 1.5/5

Ayres Business - Confirmed reviews ALL

I couldn´t sleep properly, the mattress was sagging and torn. The corridors are a bit dirty everywhere. The Gym window completely shut down, couldn't open, and smelling like dusty closed space.

Dear Guest, Thank you for taking the time to review your stay. We appreciate your positive feedback on our convenient location and the easy access to the city center. Our hotel aims to provide a comfortable stay for all our guests, and we are glad that you found our location to be suitable for your needs. However, we are truly sorry to hear about the issues you encountered during your stay, particularly with the cleanliness of the room and the unprofessional behavior of one of our team members. We take these concerns very seriously, and we have addressed them with our housekeeping and reception teams to ensure that such incidents do not occur in the future. We understand how important a clean and welcoming environment is for our guests, and we apologize for any inconvenience this may have caused you. Additionally, we would like to assure you that our hotel is committed to providing a high level of security, and we will investigate the issue with your room’s door being left open. Your safety and comfort are our top priorities. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Marathon breakfast was appreciated

Customer review rating 3.5/5

Strphan Families - Confirmed reviews ALL

Just 1 night with my family (2kids) for the rotterdam marathon. Hotel room was really hit, airco didnt work properly for the night. Also in the morning it was still warm, while airco was fully on all night.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found the application for ordering to your liking and that you appreciated the marathon breakfast we provided. Our goal is to ensure that our guests start their day with a healthy and enjoyable meal, especially when preparing for an event as significant as the Rotterdam Marathon. Nonetheless, we are sorry to hear about the discomfort you experienced due to the room temperature and the issues with the air conditioning. We understand the importance of a restful night’s sleep, and we regret that we did not provide this for you and your family. Additionally, we apologize for the inconvenience you faced when attempting to pay by card due to the wifi issue. Our team is looking into these matters to prevent similar situations in the future. We hope you managed to take advantage of our hotel’s prime location, nestled amidst the serenity of water and greenery in Schiedam, and the convenient access to both the historical city center and the vibrant heart of Rotterdam. We hope we will have the opportunity to see you again in the future. Best regards, Stephanie Guest Relations Team

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Other web-users rate our hotel

  • 337 reviews 7.4/10 Location
  • 850 reviews 4.6/10 Room
  • 597 reviews 6.1/10 Service
  • 31 reviews 5.5/10 WiFi
  • 443 reviews 3.5/10 Comfort
  • 398 reviews 7.2/10 Breakfast
  • 392 reviews 3.5/10 Cleanliness
  • 240 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.