Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.7/5 761 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Novotel Rotterdam-Schiedam - Image 3
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Hargalaan 2, 3118 JA SCHIEDAM, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA SCHIEDAM
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES AND BITES

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  761 reviews

Very far from the station, shops and staff is unaccompdating

Customer review rating 0.5/5

Jessica M. Solo - Confirmed reviews ALL

I got into the hotel via taxi when I got in it was too early to check in. The receptionist with blonde or red/orange hair was very unwelcoming when I spoke to her. She made me feel I am not welcome to stay in the hotel. I waited until 3pm and walked outside a little bit. When I got back there was a long que for check in. When I got my key card and went to the room she has provided me the ground floor 1st room with a lot of noises from incoming guests and right in front of parking area with cars and people walking past the window. I asked if I could get another room and she spoke to me in front of the other guests in a furious way. I understand she might be stressed that day but the treatment and setting was not right, and I have been asking in a very nice and calm way. I could just feel the outrage from her. She said I could wait in the reception for a long time until she checks in all the guests and she will see if there is a room available and I said ok I can wait here but then after 5 seconds she suddenly changed her mind and said the hotel is fully booked so I can’t have a replaced room. She got me confused with her changing mond without even checking the system for another quiter room so I could rest in the afternoon having been from a very long trip. In the end, I could not do anything but use that room she assigned to me while I could see other guests still being checked in that has the same room and better location than me. I reflected on this and I think that receptionist could have dealt with the situation better and she could improve by having more training to be a happy, joyful, polite and welcoming receptionist to guests. She should remember guests come from around the world and had a long trip to be able to get there for a vacation and relaxation, we’re not looking for a bad service/treatment.

Unprepared arrival

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

We arrived and the check-in was a very smooth process. We enjoyed the personal touch for the children. Unfortunately, we were assigned a room that was not setup for a family as reserved. After multiple trips to the front desk and asking for a different room early on, we were told to make-up the bed ourselves and provided linnens, we then were left to determine the bed was not in working order (nor the heating). We finally were provided a new room where, again, the fold out bed was not prepared. We were told to bring our bedding from the previous room to this room. The front desk help did not assist in making up the bed just making sure this bed was in working order. This was a very poor customer experience after such a warm welcome. This also impacted our children and

A good place to stay in a central location

Customer review rating 4.0/5

Patric Business - Confirmed reviews ALL

For a business trip I stayed a night, which was overall okay. The hotel room and bed was all comfortable, the food/breakfast buffet was good, and I liked very much, that it is possible to charge your electric car. The check-in and out leaves room for improvement.

Dear Patric, We appreciate you sharing your comments with us. We are delighted to hear you found your room and bed comfortable, enjoyed our breakfast buffet, and appreciated the electric car charging facilities. However, we sincerely regret the inconvenience you experienced during check-in and the subsequent billing issues. Our team is reviewing the process to ensure smoother arrivals. Lastly, we are glad our water availability was convenient and will consider your suggestion for refillable bottles as we continue enhancing guest experiences. We look forward to welcoming you back in the future. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Quiet place

Customer review rating 4.0/5

Toma C. Couples - Confirmed reviews ALL

Good Hotel but I found some issues : cleaning the hallways with food scraps and sunflower seeds on the floor , aprox. 10 min walking the closest public transport station , no markets or restaurant nearby . Good points : breakfast , parking, helpful staff

Dear Toma C., Thank you for taking the time to share your thoughts with us. We are delighted you appreciated the quiet atmosphere of our hotel and enjoyed your welcome drink as a Silver member of our loyalty program. However, we sincerely regret that some aspects of your stay did not meet your expectations. We take cleanliness very seriously and have reminded our housekeeping team to be more attentive. While our location offers a peaceful setting, we regret any inconvenience caused by the walking distance to public transport and nearby services. We are glad your overall experience was positive and value your 8/10 recommendation. Our team remains committed to ensuring every guest enjoys a comfortable stay with us. We all hope to welcome you back in the future! Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Ideally located and easy to get to and from the main routes

Customer review rating 5.0/5

Maria B. Families - Confirmed reviews ALL

I have visited the Novotel before and it is my hotel of choice to stay for family visits, as I live abroad but was born and bred in Schiedam. I always have a comfortable stay and look forward to my time in the hotel. The staff are friendly, the rooms are clean and comfortable. I highly recommend this hotel.

Dear Maria, Many thanks for sharing your review. We are thrilled you had such a wonderful stay at Novotel Rotterdam-Schiedam. Your kind words about our team’s attentiveness and the comfort of your room mean a lot. It’s great that our convenient check-in process and loyalty benefits added to your satisfaction. We’re also delighted our location made your family visits smoother. Knowing you choose us repeatedly warms our hearts. Your trust motivates us to keep delivering memorable moments. It would be our pleasure to have you return on another occasion. Very best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Other web-users rate our hotel

  • 330 reviews 7.6/10 Location
  • 825 reviews 4.9/10 Room
  • 582 reviews 6.4/10 Service
  • 27 reviews 3.4/10 WiFi
  • 432 reviews 4.1/10 Comfort
  • 406 reviews 3.9/10 Cleanliness
  • 360 reviews 7.6/10 Breakfast
  • 217 reviews 2.8/10 Amenities

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