Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.7/5 757 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA SCHIEDAM, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA SCHIEDAM
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES AND BITES

The restaurant is stylish with a relaxed atmosphere. It is a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  757 reviews

Convenient location. Ideal for us:

Customer review rating 5.0/5

Dave F. Families - Confirmed reviews ALL

Enjoyable stay in nice hotel.

Dear Dave, Thank you for taking the time to share your feedback. We’re pleased our hotel’s location and services met your expectations. Your enthusiasm for our loyalty program and the high recommendation scores mean a lot to our team. It was our pleasure to provide a comfortable base for your adventures in Rotterdam and Schiedam. We trust the little ones enjoyed our play areas and pool during your stay. We hope to welcome you back soon. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Terrible, disorganized & expensive and zero customer care

Customer review rating 0.5/5

Leonardo Z. Families - Confirmed reviews ALL

This hotel has set a new target of low level. Expensive and disorganized, the Hotel is clearly completely uninterested in customer complaints. My room not being cleaned (repeatedly tried to achieve this, with no success), on one day was even left open, wasted a lot of time sending to you emails (as requested when I complained to reception) that are clearly not read, keep receiving standard templates such as this one. Disorganization covers every aspect, including waste management, no wonder the parking is infested with rats. please check my emails for photo and more details

Dear Leonardo, We appreciate your feedback and regret that your experience fell short. We are pleased that aspects like check-in efficiency, room comfort, and team professionalism contributed positively to your stay. Our daily housekeeping and eco-friendly initiatives are integral to our operations, and we are glad these met your approval. Still, we apologize for the inconvenience caused by maintenance oversights and communication delays. While our standard protocols include thorough daily cleaning, we acknowledge that exceptions can occur and are investigating this matter. Rest assured, guest feedback like yours is crucial for immediate resolution and long-term improvements. Your mention of our team’s dedication and the accommodation’s comfort reinforces our commitment to quality. We remain focused on refining every aspect of the guest journey. The whole team hopes to have the pleasure of seeing you again. Best wishes, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Comfortable stay, great breakfast, comfy beds

Customer review rating 5.0/5

Beatrice Families - Confirmed reviews ALL

Great service overall, impressed by the breakfast variety and food quality. Clean and comfortable room and responsive members of staff. Handy parking just by the hotel.

Dear Beatrice, Thank you very much for this kind review. We’re pleased your family experienced our signature comforts, from the breakfast spread to the attentive service. While we’re glad many aspects shone, we acknowledge your note on the hotel’s ambiance. Guest input like yours helps us prioritize areas for improvement while preserving what guests love most. Thank you again for highlighting our strengths. Your recognition of the staff’s efforts and convenient amenities reinforces our commitment to creating seamless stays. We all look forward to seeing you again in the future. Best regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Customer service was really poor.

Customer review rating 0.5/5

Ukbased Families - Confirmed reviews ALL

The room was cold. One of tbe Staff was very walked away following a complaint and made a comment 'am not here to discuss'

Dear Guest, Thank you for taking the time to share your perspective. While we’re glad our WiFi was reliable during your stay, we deeply regret the issues with room climate and staff conduct. Your feedback helps us focus on areas needing attention, and we are committed to ensuring all guests feel valued. We hope you will return for an improved experience in the future. Kind regards, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Very far from the station, shops and staff is unaccompdating

Customer review rating 0.5/5

Jessica M. Solo - Confirmed reviews ALL

I got into the hotel via taxi when I got in it was too early to check in. The receptionist with blonde or red/orange hair was very unwelcoming when I spoke to her. She made me feel I am not welcome to stay in the hotel. I waited until 3pm and walked outside a little bit. When I got back there was a long que for check in. When I got my key card and went to the room she has provided me the ground floor 1st room with a lot of noises from incoming guests and right in front of parking area with cars and people walking past the window. I asked if I could get another room and she spoke to me in front of the other guests in a furious way. I understand she might be stressed that day but the treatment and setting was not right, and I have been asking in a very nice and calm way. I could just feel the outrage from her. She said I could wait in the reception for a long time until she checks in all the guests and she will see if there is a room available and I said ok I can wait here but then after 5 seconds she suddenly changed her mind and said the hotel is fully booked so I can’t have a replaced room. She got me confused with her changing mond without even checking the system for another quiter room so I could rest in the afternoon having been from a very long trip. In the end, I could not do anything but use that room she assigned to me while I could see other guests still being checked in that has the same room and better location than me. I reflected on this and I think that receptionist could have dealt with the situation better and she could improve by having more training to be a happy, joyful, polite and welcoming receptionist to guests. She should remember guests come from around the world and had a long trip to be able to get there for a vacation and relaxation, we’re not looking for a bad service/treatment.

Dear Jessica, Thank you for taking the time to share your review. Your positive remarks about the ALL Accor program are greatly valued. We apologize for the inconvenience during check-in and room allocation. Our staff aims to accommodate all requests promptly, and we’re addressing this internally to prevent future occurrences. Rooms with garden views on higher floors are typically quieter, and we’ll ensure this option is prioritized for you next visit. Your membership remains a priority, and we’re dedicated to improving your experience. We hope we have the pleasure of seeing you again in the future. Take care, Dorien Novotel Rotterdam Schiedam, Guest relations manager

Other web-users rate our hotel

  • 327 reviews 7.5/10 Location
  • 805 reviews 5.1/10 Room
  • 570 reviews 6.1/10 Service
  • 26 reviews 3.4/10 WiFi
  • 429 reviews 4.1/10 Comfort
  • 399 reviews 3.7/10 Cleanliness
  • 346 reviews 7.5/10 Breakfast
  • 214 reviews 3/10 Amenities

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