Dear Fabienne, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel well located for your beach event and that you appreciated the cleanliness of your room and our team. We understand your comments regarding the price and the additional parking costs. During periods with major events in the area, room rates can indeed be higher due to increased demand. Regarding the online check-in, we understand your question. Even when the check-in is completed online, we still need to verify your passport or identity document at reception. This allows us to make sure that the person checking in is indeed the guest who made the reservation. In addition, certain important information, such as the card number, is not transmitted to us through the online check-in, so some steps still need to be completed at reception. We are sorry if this made the online check-in feel less convenient than expected. Your feedback is valuable to us, and we will take it into consideration. Kind regards, ibis Styles Zeebrugge

Dear Ms. Theobald, Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed the spacious family suite, comfortable bed, room amenities and our swimming pool. It is also wonderful to hear that our receptionist was friendly and helpful throughout your stay, and that you appreciated the complimentary hot drinks. We are sorry, however, that the air conditioning was not as effective as expected and that you experienced an issue with flies in the room. We understand how this can affect your comfort and will share your comments with our team. We also appreciate your feedback regarding the breakfast and pool supervision. Our pool rules are communicated to all guests, and our team regularly checks the pool area to ensure they are respected. We will continue our efforts to make the facilities enjoyable and safe for everyone. We are glad that you found our location convenient for visiting Bruges and other family attractions, and we truly appreciate your 9/10 recommendation. We hope to have the pleasure of welcoming you and your family again in the future for an even more enjoyable stay. Kind regards, ibis Styles Zeebrugge

Dear Clare, Thank you so much for your wonderful review and for sharing your experience with us. :-) We are truly delighted to hear that you and your family had such a lovely stay at ibis Styles Zeebrugge. It makes us very happy to know that the children enjoyed the bunk beds, that the separate sleeping area was convenient for your family, and that you appreciated our facilities and breakfast (especially the pancake machine!). We really appreciate you choosing to stay with us and taking the time to share such kind words. Feedback like yours means a lot to our team and motivates us to continue creating enjoyable stays for our guests. We would be delighted to welcome you and your family back again in the future for another memorable stay. Warm regards, ibis Styles Zeebrugge

Dear Ingrid, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location and that you had an overall good experience during your stay. We appreciate your comment regarding the differences between our rooms. We continuously work on maintaining and improving our rooms to ensure a comfortable stay for all our guests, and your feedback is valuable in helping us identify areas for improvement. As an ALL member, we would like to clarify that you are always entitled to enjoy a complimentary drink at our bar during your stay. For any future stay, please feel free to ask our team at the bar for your welcome drink, and they will be happy to assist you. Thank you again for your loyalty and for sharing your comments with us. We hope to have the pleasure of welcoming you again and providing you with an even better experience. Kind regards, ibis Styles Zeebrugge

Dear Alexis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Team ibis Styles Zeebrugge

Dear guest, We very much appreciate your comments regarding your stay at the ibis Styles Zeebrugge and like to thank you for it. We hope to welcome you again in the future. Sincerely, Team ibis Styles Zeebrugge

Dear Vicky C., We very much appreciate your comments regarding your stay at the ibis Styles Zeebrugge. It is always a pleasure to receive positive feedback. I will share your comments about the check-in with our reception team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anke Bertin general manager

Dear Chun Y. W., Thank you for taking the time to tell us about your experience at the ibis Styles Zeebrugge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our reception team. For parking we advise you to park the car above ground if that would be more comfortbale for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anke Bertin general manager ibis Styles Zeebrugge

Dear Mr. S., Thank you very much for your wonderful review and for choosing to stay with us again at ibis Styles Zeebrugge. We are delighted to hear that you appreciated our professional staff and that your second visit was just as enjoyable. Knowing that you would happily return again is truly the best compliment we could receive. We also appreciate your feedback regarding the breakfast selection, as it helps us identify areas where we can continue to improve our guest experience. It was a pleasure welcoming you, and we look forward to seeing you again on your next visit. Kind regards, ibis Styles Zeebrugge

Dear Gerald, Thank you for your feedback following your stay at ibis Styles Zeebrugge. We are glad to read that your overall stay met your expectations and that you appreciated our team, cleanliness, and service. :-) We take note of your comment regarding the slight smell upon arrival and will continue to pay close attention to room freshness. Thank you also for your remarks on sustainability, which we are actively working to improve and make more visible. We hope to welcome you again soon for an even better experience. Kind regards, ibis Styles Zeebrugge

Dear Nicolas, Thank you for sharing your feedback following your stay at ibis Styles Zeebrugge. We are pleased to read your positive comments regarding cleanliness, WiFi, and breakfast. We are sorry to hear that some aspects of your stay did not meet your expectations. Regarding the swimming pool, please note that during busy periods a member of our team is present to ensure that all guests respect the rules, in order to guarantee safety and comfort for everyone. We will, however, continue to remain attentive to consistent enforcement at all times. We also take note of your comments regarding waiting times at reception, room comfort and layout, as well as your feedback about parking and team experience. These points will be shared with the relevant departments for improvement and training purposes. We hope to have the pleasure of welcoming you again for a more seamless stay. Kind regards, ibis Styles Zeebrugge

Dear I., Thank you very much for your kind feedback following your stay at ibis Styles Zeebrugge. We truly appreciate your positive comments about our service, rooms, and overall experience. It is especially rewarding to receive such feedback from guests who have stayed with us for an extended period, and we are very grateful for your trust and loyalty. We hope to have the pleasure of welcoming you back again soon. Kind regards, ibis Styles Zeebrugge

Dear Mr. M., Thank you for sharing your review following your previous stay with us. We sincerely apologize for the issues you encountered during your visit, especially the cleanliness of your colleague’s room and the inconvenience caused by multiple room changes. This is certainly not the experience we want to provide. We also regret that your arrival, booking, and overall service did not meet expectations. Your feedback has been noted and will be used to improve our service. We appreciate your comments and hope to have the opportunity to offer you a much improved stay in the future. We wish you a lovely day ahead for now! Kind regards, ibis Styles Zeebrugge

Beste John, Hartelijk dank voor uw positieve feedback en het delen V. uw ervaring met ons verblijf in het ibis Styles Zeebrugge. :-) We zijn blij te lezen dat u genoten heeft V. de ruime en schone kamer, het comfortabele bed en onze voorzieningen zoals water, koffie en thee. Ook fijn dat ons ontbijt en de dagelijkse maaltijd u bevielen. Uw opmerkingen over duurzaamheid nemen we ter harte. We blijven ons hier verder in verbeteren. We hopen u in de toekomst opnieuw te mogen verwelkomen! Met vriendelijke groeten, ibis Styles Zeebrugge

Dragă C., Îți mulțumim din suflet pentru nota excelentă de 10/10! :-) Ne bucurăm foarte mult să aflăm că șederea ta la noi a fost pe măsura așteptărilor și că ai apreciat primirea călduroasă din partea echipei noastre de la recepție. Suntem încântați să știm că totul a decurs cu succes și sperăm să avem plăcerea de a te întâmpina din nou foarte curând. O zi placută in continuare! Cu stimă, ibis Styles Zeebrugge

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Zeebrugge. We are thrilled to hear that you had such a positive experience and appreciated the warm welcome, your room upgrade, and the attentive, solution-oriented service from our reception team. Your kind words will be shared with the team, who will be delighted to hear them. We also value your comments regarding the breakfast and overall value for money, as they help us continuously improve our offerings. As a loyal ALL Classic member, we are especially grateful for your recommendation of both our hotel and the loyalty program. We look forward to welcoming you back on your next visit. Kind regards, ibis Styles Zeebrugge

Dear Ms. L., Thank you very much for sharing your feedback and for choosing ibis Styles Zeebrugge for your family stay! We are happy to hear that you found the hotel clean and comfortable, enjoyed the breakfast selection, and experienced an easy check-in and check-out. It is also a pleasure to know that your group felt the rooms were warm and well maintained. Thank you for mentioning the parking access. We understand that the underground car park can be tight for larger vehicles, and we would like to inform you that we also offer outdoor parking, which is more suitable for bigger cars and available at the same rate as the underground parking. We truly appreciate your recommendation and hope to welcome you and your family back again in the future. Kind regards, ibis Styles Zeebrugge

Dear Ms. B., Thank you for your wonderful review and for choosing ibis Styles Zeebrugge for your family stay! We are delighted to hear that you enjoyed the room layout, the comfort for your baby, and our pool, and that our team member was able to assist you so helpfully during your stay. We also appreciate your constructive feedback regarding the parking, which we will certainly take into consideration. We would like to apologize for the fact that you had to wait a long time to check-out. Thank you for recommending us and for your loyalty as an ALL member. We look forward to welcoming you and your family again soon! Kind regards, ibis Styles Zeebrugge

Dear Suzanna, First of all, thank you for sharing your honest feedback with us. We’re glad you found your room clean and appreciated our team’s service. On the other side, we’re sorry that the noise and the breakfast price affected your experience — we understand how important a peaceful room and good value are, and we’ll take your comments on board as we continue to improve. We hope to have the chance to welcome you back and provide a quieter, more comfortable stay in the future. Warm regards, ibis Styles Zeebrugge