Dear Gay, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short in several areas during your stay. We regret any misunderstanding regarding your billing concerns. We did not perform up to our standard for this and I want to apologise for that. Our team aims to provide consistent service, and we acknowledge your feedback about staffing availability impacting your visit. Whatever the background of our limited service, this was not properly communicated and no correct actions were taken to ensure a fitting evening mal for you, which is something we will be sure to address with the team here for improvement! We hope that we are able to offer you an improved experience in the future. Kind regards, Dorien Guest Relations Manager

Dear Joan, It was a pleasure to receive this great review. We’re thrilled your stay reflected the welcoming spirit we aim to provide. Our team takes pride in maintaining clean, well-equipped rooms and creating a relaxed environment for guests. Knowing you valued both the practical amenities and our location near transport links and nature makes our efforts worthwhile. Your seamless booking through the ALL App and continued loyalty as a Silver member mean the world to us. We hope you will return for another memorable stay. Best wishes, Dorien Guest Relations Manager

Dear Petteri, Thank you for taking the time to share your feedback. We’re glad you found our hotel convenient and appreciated how smoothly your stay unfolded. Our team works hard to maintain seamless operations for business travelers. However, we regret the bed didn’t meet your comfort preferences. While our SweetBeds aim to provide relaxation for most guests, we understand personal needs vary and always have extra pillows available. Finally, we’re pleased your overall experience reflected our commitment to hassle-free stays, and hope our location near major transport routes served your business needs well. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Dorien Guest Relations Manager

Dear Dimitrios, Thank you for choosing our hotel. We are thrilled to hear you had such a pleasant stay at ibis Rotterdam Vlaardingen. Our team takes pride in providing warm service, and we’re delighted our reception staff made your visit smoother. Knowing you found both comfort and value during your friends’ trip truly motivates us to keep delivering memorable experiences. We would be delighted to welcome you back on another occasion. All the best, Dorien Guest Relations Manager

Dear KAREN F., Thank you for your positive feedback. We’re delighted you chose our hotel for your solo trip and had such a pleasant experience. It’s wonderful to hear our accommodations met your expectations for comfort and cleanliness. We’re also pleased the reservation process felt straightforward and efficient for you. We look forward to welcoming you back. Kind regards, Dorien Guest Relations Manager

Dear Guest, Thank you for taking the time to send us your rating. We are delighted your booking process went smoothly and that our location suited your needs during your stay. Our team takes pride in making every reservation hassle-free and ensuring our convenient access to key areas adds value to your visit. However, we regret the mattress did not provide the restful experience we aim for. We understand the importance of a good night’s sleep and will review this feedback with our team to ensure consistent comfort. Lastly, we’re glad you found our location well-suited for your plans. It’s wonderful to know this aspect contributed positively to your time with us. It would be a pleasure to welcome you again in the future. Kind regards, Stephanie Guest Relations Team

Dear Darren, Thank you for your positive feedback. It is wonderful to know your stay at ibis Rotterdam Vlaardingen was so enjoyable. We are delighted your interactions with our team left a positive impression, and that the welcome drink met your expectations. Our staff takes pride in contributing to memorable stays, and your recognition motivates us to keep up the good work. That said, we regret any inconvenience you experienced with our facilities. Our team is committed to addressing such matters promptly, and we will review your feedback to enhance future experiences. Finally, we are thrilled to hear your enthusiasm for our loyalty program. As a Platinum member, your continued trust in us is truly valued. The entire team looks forward to welcoming you back for a future visit. Kind regards, Stephanie Guest Relations Team

Dear Joan V. V., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the clean room, our staff's hospitality, and the tranquil atmosphere. Your continued patronage is greatly appreciated, and we look forward to welcoming you back soon. Best regards, ibis Rotterdam Vlaardingen

Dear Michaela, Thank you for writing a review of your recent visit and for recommending our hotel. We are delighted to hear that you found our team welcoming and that the location suited your needs during your business trip. The ease of booking your room directly through our website is something we strive to maintain for all our guests. That said, we sincerely regret that certain aspects of your accommodation did not meet your expectations. Our rooms are designed to provide comfort, and we take cleanliness very seriously, so we will review your comments with our housekeeping team to ensure our standards are consistently met. Nonetheless, we are pleased that the overall experience contributed positively to your stay. Our convenient access to Rotterdam’s key areas remains a highlight for many business travelers, and we hope it added ease to your work commitments. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, Dorien Guest Relations Manager

Dear David, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in several areas. The concerns you mentioned regarding housekeeping, room facilities, and dining options are not reflective of our usual standards, and we deeply regret any inconvenience caused. While our rooms are designed for efficient comfort in line with our brand’s approach, we recognize the importance of maintaining all amenities in optimal condition. Our team is committed to addressing maintenance matters promptly upon notification to ensure all equipment functions as intended. Regarding dining, we strive to accommodate diverse dietary preferences through daily specials in addition to our standard menu. We have shared your comments with our kitchen team to explore more varied vegetarian offerings moving forward. The whole team hopes to have the pleasure of seeing you again. Best wishes, Stephanie Guest Relations Team

Dear Kevin, Please accept our sincere thanks for this kind feedback. It is wonderful to know that your time at ibis Rotterdam Vlaardingen was enjoyable. We are delighted our team made your business stay comfortable and leave a lasting impression. Your acknowledgment of their efforts means a lot to all of us. Knowing you found our loyalty program valuable adds to our motivation to keep offering benefits that matter to our members. We look forward to welcoming you back for another memorable experience. Best wishes, Dorien Guest Relations Manager

Dear H., Thank you for your positive feedback. It’s wonderful to hear you had such a positive stay at ibis Rotterdam Vlaardingen. We’re delighted our team made your business trip memorable with their attentive service. Your appreciation for our thoughtful touches, like the Sweet Beds and convenient amenities, means a lot as we strive to make every stay comfortable. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Stephanie Guest Relations Team

Dear Alison, Please accept our sincere thanks for this glowing review. It is wonderful to know you enjoyed your time at ibis Rotterdam Vlaardingen. We appreciate your kind words about our helpful team and the breakfast options we offer. Moving your room to the first floor was our pleasure, and we’re glad it contributed to a more comfortable stay. Still, we regret any inconvenience from your previous visit regarding disturbances. Please know we prioritize guest comfort and address such matters promptly based on availability. Lastly, we’re delighted our parking facilities met your needs, making your travels to Harwich ferry at Hoek hassle-free. Your continued trust in us means a lot. We look forward to welcoming you back on a future visit. Kind regards, Stephanie Guest Relations Team

Dear Jose M., Thank you for taking the time to share your feedback. We are pleased to hear that our staff’s attentiveness contributed positively to your stay and that you found our facilities to be of good quality. We sincerely regret that some elements did not meet your expectations. Our team is always available to help guests with specific needs, and we encourage visitors to reach out during their stay for immediate assistance. For future visits, we recommend requesting rooms on higher floors through our priority booking system for ALL members, which may better suit your preferences. That said, your recognition of our team’s efforts is greatly valued. As a loyal Platinum member, we remain committed to enhancing your experience with personalized attention during future visits. We hope we have the opportunity of seeing you again in the future. Kind regards, Stephanie Guest Relations Team

Dear K., We appreciate your kind feedback. We are thrilled to hear that your recent business stay at ibis Rotterdam Vlaardingen was so enjoyable. Knowing that our team made your experience better is the greatest compliment we could receive. It is wonderful to learn that our colleagues left such a positive impression, and we will be sure to pass your kind words along to Amy and the entire team. As loyal Platinum members like yourself are vital to our community, we are equally pleased that you continue to value the ALL Accor programme. Thank you again for choosing to stay with us and for recommending both our hotel and loyalty programme with such enthusiasm. Your trust means everything to our team. We look forward to welcoming you back in the future. Kind regards, Stephanie Guest Relations Team

Dear Egil, Thank you for taking the time to provide your feedback. We are delighted to hear you found our team welcoming during your stay. Our staff takes great pride in providing warm service to all our guests. However, we regret that breakfast did not fully meet your expectations. Your feedback helps us improve, and we will review our offerings. Nonetheless, we’re pleased your overall experience was positive. Our convenient location near key transport links aims to make business stays efficient. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Stephanie Guest Relations Team

Dear Rick, Thank you for positively reviewing your visit. We’re pleased our hotel continues to meet your business travel requirements. Your loyalty as an ALL member motivates us to maintain our service quality. We would love to welcome you back on many more occasions. Best wishes, Stephanie Guest Relations Team

Dear Lynne, We would like to thank you for this great review of your recent experience with us. It is wonderful that ibis Rotterdam Vlaardingen continues to meet your needs during family visits. We appreciate your kind words about our welcoming team members and the practical aspects of your stay. Our compact rooms are designed to provide essential comforts efficiently, and we’re pleased you found them suitable. Thank you for highlighting the convenience of Nick’s Place restaurant and the value you received through our Accor app bookings. As loyal Classic members, your continued trust means a great deal to our team. We’ll ensure your compliments reach the colleague who assisted with your check-in. We hope to see you again on a future occasion. Kind regards, Stephanie Guest Relations Team

Dear L. Lynne, Thank you for sharing your opinion after your recent stay. We’re delighted your recent stay stood out among previous experiences in the area. Our team takes pride in maintaining spacious rooms with quality bedding, and we’re glad you found both breakfast and evening meals satisfying. It’s particularly rewarding to hear how our bar colleague’s attentive service contributed to your positive experience – we’ll ensure they receive your kind feedback. We hope to welcome you back again in the future. Best wishes, Stephanie Guest Relations Team