ibis Styles Rotterdam Ahoy 3.5 stars

Dear Ralph, Thank you for taking the time to share your review. We’re thrilled that you found our room design to be a pleasant aspect of your experience, and our vibrant, modern decor is indeed something we take great pride in. However, we’re truly sorry to hear that the breakfast selection did not meet your expectations and that you experienced discomfort due to the temperature in your room. Additionally, we understand your concerns regarding the price and want to assure you that we strive to offer competitive rates for the quality and services provided. Finally, we’re glad to know that our staff made a positive impression with their friendly and helpful attitude. We’re fortunate to have a team that genuinely cares about our guests’ experiences. We hope we will have the opportunity to see you again in the future. Best regards, Paul Dirksen, General Manager

Dear Audun, Thank you for taking the time to share your review. We are delighted that you enjoyed the comfort of our beds and the quality of our showers. We’re also pleased that our rooms and bathrooms met your expectations, providing a well-kept and pleasant space for your stay. However, we understand that the lack of a desk in the room and your experience with our restaurant and breakfast options fell short of your expectations. For business travelers like yourself, we recognize the importance of a space to work comfortably, and although we chose a modern design with a coffee table, we apologize for any inconvenience this may have caused. Furthermore, we’re sorry to hear that our breakfast did not delight your palate as we strive to cater to a variety of tastes with our offerings. Nonetheless, we’re glad you found our location convenient for your visit to Ahoy and appreciated the proximity to both the Metro and the serene Zuiderpark. Our aim is to provide a peaceful oasis in the heart of the city, and it pleases us to hear that this aspect of your stay was positive. We hope we will have the opportunity to see you again in the future. Best regards, Paul Dirksen, General Manager

Dear Angela, Thanks for your review about our hotel. We are delighted that you found our booking process via the Accor ALL App to be smooth and that our staff\'s friendliness added to your satisfaction. It is such an important part of the ibis Styles experience to ensure easy and efficient interactions from the start. However, we apologize for the inconvenience caused by the elevator issue. We understand how essential it is to have a seamless journey to your room, especially when the hotel is busy. We also hear your concerns about the cleanliness of the room and the dust on the headboard, and we regret that we did not meet the high standards we set for ourselves in this regard. Finally, we appreciate your continued loyalty as an ALL member. We are sorry to hear that you felt the recognition of your status was not up to par. Please know that we value your membership greatly and are looking into ways to make our loyal guests feel even more special during their stays. We are hoping to welcome you back in the future. All the best. Paul Dirksen, General Manager

Dear Evren, Thank you for taking the time to share your review. We are delighted that you found our rooms to be clean and comfortable. Our team works tirelessly to provide a welcoming and relaxing environment, and it\'s great to hear that these efforts resonate with our guests. However, we regret to hear that you encountered several concerns during your stay. We understand the importance of starting your day at a comfortable pace, especially when you have kids, and we are sorry if the breakfast times seemed restrictive. We take your feedback seriously and will consider how we can create a more relaxed breakfast experience. Regarding in-room amenities, we provide a selection of tea and coffee making facilities, and we will look at ways to enhance our offerings with additional conveniences like drinking water. We apologize for any misunderstanding regarding the breakfast charges and for any inconvenience caused by the early bar closing time; we strive to provide a vibrant social scene and will review our bar hours to better serve our guests post-events. We also acknowledge the oversight in communicating the need for dinner reservations during busy periods; this is certainly an area we can improve on to ensure our guests have a seamless dining experience. We hope you were able to appreciate our ideal location, just a stone\'s throw away from the Rotterdam Ahoy convention centre and the vibrant Zuidplein shopping mall, perfect for those unplanned dining alternatives. We hope we will have the opportunity to see you again in the future. Best regards, Paul Dirksen, General Manager

Dear Evdoxia, Thank you very much for your kind review. We are delighted that you enjoyed the attentive service, our proximity to Rotterdam Ahoy, the cleanliness of our facilities, the convenience we provide, and our hotel\'s charming interior. It\'s great to know that these aspects contributed to your enjoyable experience at ibis Styles Rotterdam Ahoy. It would be a pleasure to welcome you back. Best wishes, Paul Dirksen, General Manager