ibis Styles Rotterdam Ahoy 3.5 stars

Hi Mark, Thanks for taking the time to share your feedback with us. We\'re pleased that you found our check-in process quick and efficient. However, we\'re truly sorry to hear about the billing issue you encountered and your perception of the support you received. This is not the level of service we aim to provide. We take billing accuracy very seriously and our team is reviewing our processes to prevent such incidents in the future. The whole team hope to have the pleasure of seeing you again. Best wishes, Paul Dirksen, General Manager

Dear Mouhsine, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the attentive service provided by our desk and cleaning teams, which we pride ourselves on. Nonetheless, we understand your concerns regarding the room size and payment options. Our hotel operates with a cashless policy for efficiency and security, but we are always looking for ways to accommodate all our guests and appreciate this valuable feedback. Moreover, we take note of your comments about the room\'s noise levels and climate control system. While our rooms are equipped with double-glazing windows to minimize noise, we recognize that there is always room for improvement. Finally, we\'re considering your input regarding the convenience of our tea and coffee-making facilities to ensure our guests have a pleasant and seamless experience. Finally, it is great to hear that you found our team\'s service to be very nice, which is a testament to our commitment to provide a warm and welcoming environment for all our visitors. It would be great if we could welcome you back! Best wishes, Paul Dirksen, General Manager

Dear Alexander, Thank you very much for this kind review of your recent stay. We\'re so glad that our hotel provided an excellent stay for you. We are delighted that you enjoyed our warm team, spotless accommodation, and the delightful Italian dining experience at Giacobbe. It\'s fantastic that you found value in our competitive rates, and we\'re proud to have made such a positive impression. We look forward to seeing you again soon. Best regards, Paul Dirksen, General Manager

Dear Dr S., Thank you for taking the time to share your review. We are thrilled that our staff\'s helpfulness stood out during your stay, and that the hotel\'s proximity to your destinations contributed positively to your experience. However, we are deeply sorry to hear about the challenges you faced with the payment through Eurostar. Additionally, we regret to learn that the cleanliness of your room did not meet the high standards we strive for due to an oversight from our housekeeping team. We will address this internally to ensure such lapses are not repeated. Nonetheless, we are glad that you found our hotel to be a fine choice for your accommodations. Our team takes pride in providing a colorful and modern oasis for our guests, and it\'s pleasing to know that these aspects enhanced your stay. We hope we will have the opportunity to see you again in the future. Best regards, Paul Dirksen, General Manager

Hi Brian, Thanks for taking the time to share your feedback. We are delighted that you appreciated the room service and cleanliness during your stay with us. Our team works diligently to ensure that every guest enjoys a neat and tidy environment, so it\'s wonderful to hear that their efforts have been recognized. However, we are sorry to hear that disturbances from the mechanical equipment disrupted your rest, and that our culinary offerings did not fully cater to the younger members of your family. We understand the importance of a peaceful night\'s sleep, especially when attending events like Hyrox, and we regret that this was not your experience. Additionally, we acknowledge how crucial it is to provide a variety of meal options that appeal to all ages and we take your comments seriously. Finally, we appreciate your thoughts on our sustainability efforts and will continue to strive for improvements in all aspects of our service. We hope you will give us another chance to welcome you back for a more enjoyable stay in the future. Kind regards, Paul Dirksen, General Manager