Mercure Brisbane Spring Hill 4 stars

Customer review rating (ALL Rating) 4.2/5 2,242 reviews

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Description

Hotel extras

  • Newly renovated guestrooms, suites and spaces, designed for a contemporary Brisbane stay.

  • Ideally located in Spring Hill, close to the CBD, Roma Street Parkland and Roma Street Station

  • Elevated above Brisbane, with a private balcony in every guestroom and suite.

  • Home to Parklands Social – NY Deli & Grill, bringing a little New York to Spring Hill.

  • Reimagined meeting and event spaces, designed to meet, connect and create.

Our accommodation(s)

Book this hotel
Room 1

After a day of exploring Brisbane or the Parklands, unwind in your newly refurbished Twin Room. Perfect for friends travelling side by side or families of two, it's the perfect space to relax, recharge, and get ready for tomorrow's adventures.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View

Travelling with friends or a small family? Our refurbished Twin Rooms offer comfort, space, and a central Brisbane location. With the iconic Suncorp Stadium and Queen Street Mall within easy reach, it's the perfect base for your next city adventure.

  • Views:

    City View

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Immerse yourself in Brisbane's vibrant culture and sporting scene with a stay in our Deluxe King Room. Stroll through Fortitude Valley, cross the river to Southbank, or catch the action at Suncorp Stadium. The city highlights are at your doorstep.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Come home to the calm of your newly refurbished poolside King Room. Slide open the doors to your private terrace with direct access to our pool deck to relax and unwind.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Suite

Family Suite with 1 Queen Bed and 2 Single Beds

Discover Brisbane with the whole family. Enjoy a buffet breakfast before heading to Bluey's World or the Museum of Brisbane. Just across the road, Roma Parkland offers green open spaces, playgrounds and picnic spots.

  • Views:

    City View

Max. number of persons
4
Area
From 63 m² / 678 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Mercure Brisbane Spring Hill

345 Wickham Terrace
4000 SPRING HILL
Australia

GPS:-27.4643402099609, 153.021118164063

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 179 rooms
  • 44 family rooms
  • 179 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast à la carte
  • Buffet Additional charge

Business

4 Meeting rooms

  • On site
  • Parking pricing: 15.39 € 25 AUD Per day

PARKLANDS SOCIAL NEW YORK DELI & GRILL

A toast to New York's great bars, late-night grills and the golden age of the social club, where conversation lingered long after the last plate was cleared. Our menu has been curated for the moments worth settling into.

Cooking style
Bar & Grill
Chef name
Matthew Glover
Capacity
130
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool

Payment

  • Credit card
  • Other

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

A toast to New York's great bars, late-night grills and the golden age of the social club, where conversation lingered long after the last plate was cleared. Our menu has been curated for the moments worth settling into.

Our beverage menu has been curated for the moments worth settling into - a sharp cocktail after work, a bottle over dinner, a glass before the curtain rises, or one final nightcap before calling it.

Because every great day begins with something special. Start your morning at Parklands Social with a thoughtfully curated à la carte menu, or indulge in our buffet featuring a generous selection of fresh, flavourful favourites.

Celebrate above the Brisbane skyline in our Level 10 reception spaces. Featuring sweeping city views, tailored wedding packages, personalised menus and newly renovated accommodation, Mercure Brisbane Spring Hill is made for memorable celebrations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,242 reviews

Customer review rating 3.0/5

Hannah S. Families - Confirmed reviews ALL

Dear Hannah, Thank you for your feedback regarding your recent stay. I sincerely apologise for the odor in the foyer and the delay in clearing room service trays. Your comments will be reviewed with our team as we strive to enhance our guest experience. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Amalina S. Families - Confirmed reviews ALL

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room comfortable and appreciated the helpfulness of our staff. Your positive remarks about our housekeeping team will be shared with them. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 5.0/5

Rangihikitia K. Families - Confirmed reviews ALL

Dear Rangihikitia, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our convenient location and found our facilities to be clean. It is always rewarding to receive positive feedback from our guests. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Natalie C. Business - Confirmed reviews ALL

Dear Natalie, Thank you for your kind words regarding your recent stay at Mercure Brisbane Spring Hill. We are delighted to hear that you found our beds comfortable and enjoyed the dining experience. We look forward to welcoming you back on your next visit. Kind regards Kristian Lindhe General Manager

Customer review rating 2.5/5

Bronwyn L. Couples - Confirmed reviews ALL

Dear Bronwyn, Thank you for your feedback regarding your recent stay. I sincerely apologise for the inconvenience caused by the bathroom flooding and the need to relocate at such a late hour. Your experience is important to us, and I appreciate your understanding during this situation. Kind regards Kristian Lindhe General Manager

Dear Hannah, Thank you for your feedback regarding your recent stay. I sincerely apologise for the odor in the foyer and the delay in clearing room service trays. Your comments will be reviewed with our team as we strive to enhance our guest experience. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Amalina S. Families - Confirmed reviews ALL

The room was clean, the staff were helpful throughout the stay and the housekeeping team was friendly.

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room comfortable and appreciated the helpfulness of our staff. Your positive remarks about our housekeeping team will be shared with them. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 5.0/5

Rangihikitia K. Families - Confirmed reviews ALL

Great experience all around

Dear Rangihikitia, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our convenient location and found our facilities to be clean. It is always rewarding to receive positive feedback from our guests. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Natalie C. Business - Confirmed reviews ALL

I booked the Mercure Spring Hill for business, for 1 week. I enjoyed my stay, the beds are extremely comfortable the food in the restaurant was really nice.

Dear Natalie, Thank you for your kind words regarding your recent stay at Mercure Brisbane Spring Hill. We are delighted to hear that you found our beds comfortable and enjoyed the dining experience. We look forward to welcoming you back on your next visit. Kind regards Kristian Lindhe General Manager

Customer review rating 2.5/5

Bronwyn L. Couples - Confirmed reviews ALL

Disappointing. Bathroom flooding drain not working and had to move at 8pm to another room and quickly pack our luggage.

Dear Bronwyn, Thank you for your feedback regarding your recent stay. I sincerely apologise for the inconvenience caused by the bathroom flooding and the need to relocate at such a late hour. Your experience is important to us, and I appreciate your understanding during this situation. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Katie H. Business - Confirmed reviews ALL

This was my first stay at Mercure Spring Hill, and it won't be my last. The room has been nicely renovated, it is close to the CBD and train stations, and the restaurant staff were warm, friendly, and welcoming throughout my stay. There were a couple of minor issues. Housekeeping was a little disappointing, with my bed left unmade and an open rubbish bag being left on top of my suitcase, which unfortunately leaked onto it. The phone in my room was also not working, and it wasn't until my third follow-up that I was advised I should have been informed at check-in it wasn't working and provided with a direct number for the duty manager if assistance was needed. Despite these hiccups, I enjoyed my stay and have already booked to return in November.

Dear Katie, Thank you for taking the time to share your experience following your recent stay at Mercure Brisbane Spring Hill. We sincerely apologize for the issues you encountered with the housekeeping and telephone in the room. We are pleased to hear that you enjoyed your stay overall. We look forward to welcoming you back in November and sincerely hope that your next stay will be comfortable, enjoyable, and meet your expectations. Warm regards, Mercure Brisbane Spring Hill

Customer review rating 5.0/5

William S. Couples - Confirmed reviews ALL

Great welcome, great comfortable unit with great views, great food in restaurant.

Dear William, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our warm welcome, comfortable accommodations, and restaurant offerings. Your kind words motivate us to continue providing excellent service. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Libbee B. Business - Confirmed reviews ALL

The accommodation was well located, it was clean and comfortable - I slept well all four nights! The buffet breakfast that cost me $40 was so bad, it was cold and not a great variety for that amount of money. I was very disappointed with the breakfast. On a more positive note - The staff were friendly and welcoming.

Dear Libbee, Thank you for sharing your experience regarding your recent stay with us. We are pleased to hear that you found the accommodation comfortable and appreciated our friendly staff. However, we regret to learn that the breakfast did not meet your expectations, particularly in terms of temperature and variety. Your feedback is invaluable, and we will consider it as we continually strive to enhance our offerings. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Barry C. Business - Confirmed reviews ALL

As a gold Accor member I was upgraded to a deluxe room. While it was fine, it didn't really give me recently refurbed vibes, particularly the bathroom. The welcome amenity was great though, far more generous than I have experienced elsewhere. I have to say, although my room faced away from the train station, it was noisy. Late at night still a lot of noise from trains. In addition there were random loud noises right throughout the night...which sounded like construction nearby, but I could not tell where they were coming from. I ate in the hotel restaurant. At 730 on a Monday evening they were really struggling service wise. Almost every table was peering around trying to get attention, they were clearly understaffed. I ordered a glass of wine, it was nowhere to be seen 15 mins later and I had to follow up. I ordered a dish and side. My steak arrived...and a full 10 minutes later the accompanying fries. I quite like the location...5 mins walk to the CBD, easy access to parks and the river walks.

Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your loyalty as a gold Accor member and are pleased to hear that you enjoyed your welcome amenity and found our location convenient for exploring the city. However, I'm sorry to learn that your experience was overshadowed by service challenges during your dining visit. We strive to provide timely and attentive service, and it is disappointing to hear that we fell short in this instance. Your comments regarding the noise levels are also noted; we understand that a peaceful environment is essential for our guests’ comfort. We are grateful for your insights, as they play a crucial role in enhancing our services. Your feedback will be shared with our team for further evaluation. Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 4.5/5

Rhonda N. Couples - Confirmed reviews ALL

Long time Accor clients but first stay at Mercure Spring Hill and it won’t be the last…loved the location, fabulous views from room 815 and the food in restaurant top rate.

Dear Rhonda, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, the views from your room, and the dining experience at our restaurant. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Bernice P. Couples - Confirmed reviews ALL

Very comfortable and clean , did hear a dog barking

Dear Bernice, Thank you for your kind feedback. We are pleased to hear that you found our location convenient and enjoyed the comfort and cleanliness of your stay. We regret that you experienced some noise from a barking dog and appreciate your understanding. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Richard M. Solo - Confirmed reviews ALL

Great experience as usual

Dear Richard, Thank you for your kind words regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your stay and appreciate your continued patronage. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 3.0/5

Todd O. Couples - Confirmed reviews ALL

The hotel is pretty good, locations not bad but the pillows are terrible. I stay away a lot due to my partner being aircrew and the pillows I had here were terrible to the point we both had sore necks in the morning. On the upside the staff are fantastic

Dear Todd, Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and our staff commendable. However, I regret to learn that the pillows did not meet your expectations, resulting in discomfort. Your input is valuable, and we will take it into consideration as we strive to enhance our guest experience. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Cheryl A. Couples - Confirmed reviews ALL

Comfortable hotel, nice views from room. Liked the location. Queen bed ok would have preferred king

Dear Cheryl, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and the views from your room. We appreciate your preference for a king bed, and we will take your comments into consideration for future improvements. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Jett N. Solo - Confirmed reviews ALL

I enjoyed my stay here, the staff were nice and the location of the hotel was convenient! I really appreciated the room upgrade to a suite and it made my trip even better. Unfortunately, the sound proofing in the room is quite terrible as there was somewhere nearby the hotel that was blasting music until around 10pm at night, there is also a lack of ceiling lights in the room and the room is mainly relying on floor/table lamps. The TV's were also a bit glitchy, both showed some random ladies name at the "Welcome" message on the top, YouTube only worked on one, and it too was also logged into another random ladies account (different from the welcome message).

Dear Jett, Thank you for taking the time to share your experience at Mercure Brisbane Spring Hill. I am pleased to hear that you enjoyed your stay, particularly noting our friendly staff and the convenient location of our hotel. I am also glad that the room upgrade to a suite contributed positively to your trip. I sincerely apologise for the inconveniences you encountered during your stay. Your feedback regarding the soundproofing, lighting, and television issues is invaluable. We strive to provide a comfortable environment for our guests, and I appreciate your insights as they help us identify areas for improvement. Please know that we are continuously working to enhance the overall guest experience. Thank you once again for your feedback. We hope to welcome you back in the future for an even more enjoyable stay. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Norm S. Couples - Confirmed reviews ALL

Arrived mid evening via taxi from airport, check-in was easy, room was comfortable and clean, had a nice meal and drink in the restaurant, went for a walk along the terrace then retired for the night. Everything was fine.

Dear Norm, Thank you for your positive feedback. We are pleased to hear that you enjoyed your check-in experience, found your room comfortable and clean, and had a pleasant dining experience. We look forward to welcoming you back on your next visit. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Graeme J. Families - Confirmed reviews ALL

Room, location, food was All great. We booked 2 single beds and got 1 Queen bed. This was quickly rectified and was given 2 free drink vouchers. Overall great stay. We’ll be back

Thank you for sharing your positive experience with us. We are pleased to hear that you enjoyed our location, room, and food. We appreciate your understanding regarding the bed arrangement and are glad that we could resolve it promptly. We look forward to welcoming you back soon. Best regards, Mercure Brisbane Spring Hill

Customer review rating 4.5/5

Craig A. Business - Confirmed reviews ALL

Fantastic stay, Staff were excellent, food was great has been the best hotel I stayed at all year.

Dear Craig, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff and food contributed to your experience. We hope to welcome you back in the near future. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Meriel D. Families - Confirmed reviews ALL

Great location. Easy access to Roma Parklands and train station. Comfortable beds. Good size bathroom. Love the use of sustainability products. Would have been nice if biscuits were supplied to have with cup of tea though. Buffet breakfast was welcome and had a decent variety.

Dear Meriel, Thank you for your positive feedback. We are pleased to hear that you enjoyed our location, cleanliness, and comfort, along with our sustainability efforts. Your suggestion regarding biscuits will be noted for future consideration. We hope to welcome you back soon. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Daniel W. Business - Confirmed reviews ALL

I travel alot for work and stay in Accor Rooms very often. ths hotel has great rooms and exceptional staff. However, the carpark is the smallest i have ever seen, very narrow spaces and moving around it was difficult and nerve racking. a side note, this was also the first time i stayed in an Accor Hotel as a Gold / Adventure member and did not receive a welcome or thankyou gift. Not a big deal but the little things sometime leave a lasting impression

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our rooms to be great and very clean, and that our staff provided you with exceptional service. We understand how frustrating parking troubles can be, especially when you're excited to get started, and we're always looking for ways to make this smoother for our guests, thank you for sharing your feedback on this. Thank you too for sharing your thoughts on the welcome and thank-you gift for our Gold members - little touches like that mean a lot, and I'm sorry this was not delivered to you on this occasion. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, Mercure Brisbane Spring Hill

Other web-users rate our hotel

  • 1,064 reviews 8.1/10 Location
  • 1,505 reviews 7.2/10 Room
  • 1,365 reviews 8.4/10 Service
  • 42 reviews 4.6/10 WiFi
  • 579 reviews 6.9/10 Cleanliness
  • 298 reviews 6.8/10 Breakfast

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