Mercure Brisbane Spring Hill 4 stars

Customer review rating (ALL Rating) 4.2/5 2,226 reviews

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Mercure Brisbane Spring Hill - Image 1
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Mercure Brisbane Spring Hill - Image 4
345 Wickham Terrace, 4000 SPRING HILL, Australia

Description

Hotel extras

  • Newly renovated guestrooms, suites and spaces, designed for a contemporary Brisbane stay.

  • Ideally located in Spring Hill, close to the CBD, Roma Street Parkland and Roma Street Station

  • Elevated above Brisbane, with a private balcony in every guestroom and suite.

  • Home to Parklands Social – NY Deli & Grill, bringing a little New York to Spring Hill.

  • Reimagined meeting and event spaces, designed to meet, connect and create.

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Room 2 Single Beds

Photo out of - Superior Room 2 Single Beds

After a day of exploring Brisbane or the Parklands, unwind in your newly refurbished Twin Room. Perfect for friends travelling side by side or families of two, it's the perfect space to relax, recharge, and get ready for tomorrow's adventures.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Travelling with friends or a small family? Our refurbished Twin Rooms offer comfort, space, and a central Brisbane location. With the iconic Suncorp Stadium and Queen Street Mall within easy reach, it's the perfect base for your next city adventure.

  • Views:

    City View

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Immerse yourself in Brisbane's vibrant culture and sporting scene with a stay in our Deluxe King Room. Stroll through Fortitude Valley, cross the river to Southbank, or catch the action at Suncorp Stadium. The city highlights are at your doorstep.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Come home to the calm of your newly refurbished poolside King Room. Slide open the doors to your private terrace with direct access to our pool deck to relax and unwind.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft
See availabilities

Suite

Family Suite with 1 Queen Bed and 2 Single Beds

Photo out of - Family Suite with 1 Queen Bed and 2 Single Beds

Discover Brisbane with the whole family. Enjoy a buffet breakfast before heading to Bluey's World or the Museum of Brisbane. Just across the road, Roma Parkland offers green open spaces, playgrounds and picnic spots.

  • Views:

    City View

Max. number of persons
4
Area
From 63 m² / 678 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Brisbane Spring Hill

345 Wickham Terrace
4000 SPRING HILL
Australia

GPS:-27.4643402099609, 153.021118164063

Telephone
Fax +61 7 3831 6177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 179 rooms
  • 44 family rooms
  • 179 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast à la carte
  • Buffet Additional charge

Business

4 Meeting rooms

  • On site

  • Parking pricing: 15.42 € 25 AUD Per day

PARKLANDS SOCIAL NEW YORK DELI & GRILL

Photo out of - PARKLANDS SOCIAL NEW YORK DELI & GRILL

A toast to New York's great bars, late-night grills and the golden age of the social club, where conversation lingered long after the last plate was cleared. Our menu has been curated for the moments worth settling into.

Cooking style
Bar & Grill
Chef name
Matthew Glover
Capacity
130
Accessibility
Accessible service
4000 Spring Hill, Australia
Find out more and book

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool

Payment

  • Credit card
  • Other

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

A toast to New York's great bars, late-night grills and the golden age of the social club, where conversation lingered long after the last plate was cleared. Our menu has been curated for the moments worth settling into.

Book

Our beverage menu has been curated for the moments worth settling into - a sharp cocktail after work, a bottle over dinner, a glass before the curtain rises, or one final nightcap before calling it.

Because every great day begins with something special. Start your morning at Parklands Social with a thoughtfully curated à la carte menu, or indulge in our buffet featuring a generous selection of fresh, flavourful favourites.

Celebrate above the Brisbane skyline in our Level 10 reception spaces. Featuring sweeping city views, tailored wedding packages, personalised menus and newly renovated accommodation, Mercure Brisbane Spring Hill is made for memorable celebrations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,226 reviews

Customer review rating 4.0/5

Doris J. Business - Confirmed reviews ALL

Dear Doris, Thank you for your positive feedback regarding your overall experience at our hotel. I regret to hear that your breakfast did not meet expectations, particularly with the a la carte options and the quality of the fried rice. Your comments will be shared with our kitchen team for review. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

John A. W. Couples - Confirmed reviews ALL

Dear John, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our staff and are glad you enjoyed the upgrade. However, I sincerely apologise for the issues you encountered in your room, particularly with the bathroom leak. I understand how inconvenient this must have been, especially during a short stay. Please rest assured that your comments will be taken seriously as we strive to improve our facilities and services. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Tim M. Couples - Confirmed reviews ALL

Dear Tim, Thank you for your kind feedback regarding your recent stay at Mercure Brisbane Spring Hill. We are delighted to hear that you enjoyed our prime location and found our staff to be exceptionally pleasant. Thanks again. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Tammy G. Solo - Confirmed reviews ALL

Dear Tammy, Thank you for your feedback regarding your experience at our hotel. I regret to hear that the service you received from one of our bar staff did not meet your expectations. Your comments will be taken into account as we strive to enhance our service quality. Kind regards Kristian Lindhe General Manager

Customer review rating 2.0/5

Michael R. Business - Confirmed reviews ALL

Dear Michael, Thank you for sharing your feedback regarding your recent experience. I apologise for the challenges you faced during check-in and the error made by reception leading to an occupied room. We strive to maintain a seamless experience for our guests and appreciate your comments. Kind regards Kristian Lindhe General Manager

Dear Doris, Thank you for your positive feedback regarding your overall experience at our hotel. I regret to hear that your breakfast did not meet expectations, particularly with the a la carte options and the quality of the fried rice. Your comments will be shared with our kitchen team for review. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

John A. W. Couples - Confirmed reviews ALL

Platinum Accor holder so great to be upgraded. But unfortunately the room had problems, the safe didn't work the major problem was the bathroom was leaking sewerage, at first I thought it was water but a day later I realised it was sewerage, as we only had a day and half for check out I didn't want to pack up and go to another room. I informed reception on check out.

Dear John, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our staff and are glad you enjoyed the upgrade. However, I sincerely apologise for the issues you encountered in your room, particularly with the bathroom leak. I understand how inconvenient this must have been, especially during a short stay. Please rest assured that your comments will be taken seriously as we strive to improve our facilities and services. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Tim M. Couples - Confirmed reviews ALL

Staff exceptionally pleasant

Dear Tim, Thank you for your kind feedback regarding your recent stay at Mercure Brisbane Spring Hill. We are delighted to hear that you enjoyed our prime location and found our staff to be exceptionally pleasant. Thanks again. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Tammy G. Solo - Confirmed reviews ALL

I found one of the bar staff not helpful

Dear Tammy, Thank you for your feedback regarding your experience at our hotel. I regret to hear that the service you received from one of our bar staff did not meet your expectations. Your comments will be taken into account as we strive to enhance our service quality. Kind regards Kristian Lindhe General Manager

Customer review rating 2.0/5

Michael R. Business - Confirmed reviews ALL

Check in was a nightmare, when I finally got my room there were still people sitting in the lounge area that were there before me

Dear Michael, Thank you for sharing your feedback regarding your recent experience. I apologise for the challenges you faced during check-in and the error made by reception leading to an occupied room. We strive to maintain a seamless experience for our guests and appreciate your comments. Kind regards Kristian Lindhe General Manager

Customer review rating 3.0/5

Amith S. Families - Confirmed reviews ALL

Stay was ok ,rooms were not clean

Dear Amith, Thank you for your feedback regarding your recent stay. I regret to hear that the cleanliness of your room did not meet your expectations. Please be assured that we take such matters seriously and will review our housekeeping protocols to uphold our standards. Kind regards Kristian Lindhe General Manager

Customer review rating 4.0/5

Galen C. Solo - Confirmed reviews ALL

The room was a decent size and reasonable equipped. The air conditioner was unable to lower the temperature to my requested level (22 degrees) and cut in and out at times. The toilet roll holder in the bathroom was loose, making it difficult to use.

Dear Galen, Thank you for your feedback regarding your recent stay. I appreciate your comments on the room size and equipment. I apologise for the issues you experienced with the air conditioning and the toilet roll holder. Thanks for bringing it to our attention. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Brendan M. Families - Confirmed reviews ALL

Great room and the staff are very friendly the carpark is tricky for bigger cars but this was communicated by the staff

Dear Brendan, Thank you for your positive feedback regarding our location, staff, and accommodations. We appreciate your understanding of the parking arrangements, as we strive to ensure our guests are informed. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Marie C. D. V. Couples - Confirmed reviews ALL

All staff were friendly and professional. Andy in the bar and room service was extremely helpful.

Dear Marie C., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you appreciated our location, secure parking, and the professionalism of our staff, especially Andy. Your compliments will be shared with the entire team. Kind regards Kristian Lindhe General Manager

Customer review rating 4.0/5

Kathleen L. Solo - Confirmed reviews ALL

The stay itself was great. Location wasn’t ideal being at the top of a steep hill so definitely tested the fitness level. In room dining was a let down. I ordered the Reuben sandwich which was ok and the chips arrived cold. Not sure how chips go cold from coming up in a lift. My chips delivered via door dash were hotter.

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable and pleasant. We appreciate your comments about the location and the challenges it may present. Additionally, we regret to learn that your in-room dining experience did not meet your expectations, particularly regarding the temperature of the chips. Your insights are invaluable as we continually strive to enhance our services. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 4.0/5

Wayne M. Friends - Confirmed reviews ALL

Always comfortable here but when we stayed on the 17th of October there was a big group staying from Germany and we found breakfast was bedlam .As platinum members we don't pay for breakfast so I can't really complain but we paid for our guests breakfast and apart from them having some fruit every thing was cold and had run down to scraps at the bottom of the dishes. The few bits of bacon were sitting in fat not very appetising .We could have waited for a fresh batch but you don't always have time .In hind sight we would have been better of eating out.I wish to say the staff are always friendly and helpful and this does not reflect on them at all.Maybe some extra staff is needed when there's such a big group staying.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location suitable and that our team provided friendly and helpful service during your visit. We sincerely apologize for the breakfast experience you encountered on the 17th of October. It is unfortunate that the high volume of guests led to a less than satisfactory meal. We appreciate your understanding regarding the complimentary breakfast for platinum members; however, we acknowledge that the quality of food should always meet our guests' expectations. Your comments regarding the need for additional staff during busy periods have been noted, and we will review our operations to enhance the breakfast experience for all our guests in the future. Thank you once again for your kind words about our staff and for your valuable feedback. We hope to welcome you back to Mercure Brisbane Spring Hill soon. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 4.5/5

Shayna W. Families - Confirmed reviews ALL

Great over night stay for a late flight arrival into Brisbane and heading north the next day!! Very accomodating

Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our team made your arrival convenient and accommodating and we look forward to welcoming you back in the future. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 2.5/5

Leanne B. Business - Confirmed reviews ALL

Car parking had not automatic access or button to contact reception. Had to phone reception which rang for about 3 minutes with no answer (4pm in the afternoon) - cars collecting behind me. Thankfully a gentleman working for maintenance who was just about to finish work let me in. Aircond in the room didn't work - - didn't realise this until half way through the night as was a cool evening and had the door open with it turned off for some time. The fan made a huge noise similar to washing machine on spin. There was also a constant dripping from the bathroom which seemed to be coming from within the wall.

Thank you for sharing your feedback regarding your recent stay at Mercure Brisbane Spring Hill. I appreciate your comments about our location; however, I sincerely regret to hear about the challenges you faced during your visit. I understand that the parking access and communication with reception were not as seamless as expected. We value efficiency and strive to improve our guest experience, and I will certainly take your feedback into account. Additionally, I apologize for the issues you encountered with the air conditioning and the bathroom facilities. While our maintenance team works diligently to ensure all systems function properly, your experience indicates that we fell short in this regard. Thank you once again for your insights. We take all feedback seriously as we continuously seek to enhance our services. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 5.0/5

Michael P. Couples - Confirmed reviews ALL

Staff were absolutely amazing Gwen and Belle on the front desk went beyond and above to make our stay bespoke. Amazing customer service and the location and quality of the hotel was ⭐️⭐️⭐️⭐️⭐️⭐️.

Thank you for your kind words regarding our staff, Gwen and Belle. We are delighted to hear that their exceptional service contributed to your experience. It is wonderful to know that you enjoyed our location and quality. We look forward to welcoming you back in the future. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 5.0/5

Noel T. Couples - Confirmed reviews ALL

Our room was clean, comfortable and pleasant. The staff, whether reception or cleaners, were always helpful and courteous.

Dear Noel, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the cleanliness and comfort of your room. It is our priority to provide courteous service, and we appreciate your recognition of our team's efforts. Kind regards Kristian Lindhe General Manager

Customer review rating 1.0/5

Emma M. Couples - Confirmed reviews ALL

Mercure has consistently messed up the booking. Check in took over an hour as they were unable to resolve their problem with the reservation. Poor communication, no ownership of the issue, and just could not be upfront and honest to work with us to find a resolution.

Thank you for your feedback regarding your recent experience. I do sincerely apologise again about the difficulties you encountered during check-in. I am glad that we were able to reach a resolution in the end that suited your requirements. We do hope to welcome you back in the near future to serve you better, Kind Regards, Angela Szecsi Mercure Brisbane Spring Hill

Customer review rating 2.5/5

Michael P. Couples - Confirmed reviews ALL

There were so many little things missed which created an overall “less than enjoyable experience”. This is not our first stay at this hotel but is likely the last after this experience.

Thank you for taking the time to share your feedback about your recent stay. I’m truly sorry that your experience fell short of your expectations, and I appreciate you bringing it to our attention. I was especially disappointed to hear about the service in our restaurant. This is not the standard we hold ourselves to, and I will be addressing it with the team directly to help ensure it doesn’t happen again. Thank you again for your comments, which help us continue to improve. We hope to have the opportunity to welcome you back in the near future. Kind Regards, Angela Szecsi Mercure Brisbane Spring Hill

Customer review rating 2.5/5

Andrew M. Business - Confirmed reviews ALL

For the price there are nicer places to stay. The service in the bar and restaurant are poor. Nice but disfunctional!

Thank you for your feedback regarding your recent stay. We appreciate your comments about the pricing in our bar and restaurant. I am disappointed to hear about the service in our restaurant. This is not the standard we hold ourselves to, and I will be addressing it with the team directly. Your insights are valuable as we continuously strive to enhance our guest experience. Kind Regards, Angela Szecsi Mercure Brisbane Spring Hill

Customer review rating 5.0/5

Anders S. Families - Confirmed reviews ALL

The lady who checked us in reception was so nice. She allowed us to check in early and we had a wedding that day, so it was extremely helpful as we had to get ready early.

Dear Anders, Thank you for your positive feedback. We are pleased to hear that our staff provided you with exceptional service during your early check-in, especially on such a special occasion. Your kind words will be shared with the team. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Nick H. Solo - Confirmed reviews ALL

Anything I needed during my stay was dealt with efficiently and will clear communication. Loverly hotel, great staff and in a fantastic location.

Thank you for your kind words regarding our staff and the overall experience during your stay. We are delighted to hear that our team provided efficient service and clear communication. It is our pleasure to ensure our guests enjoy their time at our hotel and in our location. Kind Regards, Mercure Brisbane Spring Hill

Other web-users rate our hotel

  • 1,024 reviews 8/10 Location
  • 1,460 reviews 7.2/10 Room
  • 1,335 reviews 8.4/10 Service
  • 42 reviews 4.3/10 WiFi
  • 557 reviews 6.9/10 Cleanliness
  • 297 reviews 6.6/10 Breakfast

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