Mercure Brisbane Spring Hill 4 stars

Customer review rating (ALL Rating) 4.2/5 2,214 reviews

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Mercure Brisbane Spring Hill - Image 1
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Mercure Brisbane Spring Hill - Image 4
345 Wickham Terrace, 4000 SPRING HILL, Australia

Description

Hotel extras

  • Newly renovated guestrooms, suites and spaces, designed for a contemporary Brisbane stay.

  • Ideally located in Spring Hill, close to the CBD, Roma Street Parkland and Roma Street Station

  • Elevated above Brisbane, with a private balcony in every guestroom and suite.

  • Home to Parklands Social – NY Deli & Grill, bringing a little New York to Spring Hill.

  • Reimagined meeting and event spaces, designed to meet, connect and create.

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Room 2 Single Beds

Photo out of - Superior Room 2 Single Beds

After a day of exploring Brisbane or the Parklands, unwind in your newly refurbished Twin Room. Perfect for friends travelling side by side or families of two, it's the perfect space to relax, recharge, and get ready for tomorrow's adventures.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Travelling with friends or a small family? Our refurbished Twin Rooms offer comfort, space, and a central Brisbane location. With the iconic Suncorp Stadium and Queen Street Mall within easy reach, it's the perfect base for your next city adventure.

  • Views:

    City View

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Immerse yourself in Brisbane's vibrant culture and sporting scene with a stay in our Deluxe King Room. Stroll through Fortitude Valley, cross the river to Southbank, or catch the action at Suncorp Stadium. The city highlights are at your doorstep.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Come home to the calm of your newly refurbished poolside King Room. Slide open the doors to your private terrace with direct access to our pool deck to relax and unwind.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft
See availabilities

Suite

Family Suite with 1 Queen Bed and 2 Single Beds

Photo out of - Family Suite with 1 Queen Bed and 2 Single Beds

Discover Brisbane with the whole family. Enjoy a buffet breakfast before heading to Bluey's World or the Museum of Brisbane. Just across the road, Roma Parkland offers green open spaces, playgrounds and picnic spots.

  • Views:

    City View

Max. number of persons
4
Area
From 63 m² / 678 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Brisbane Spring Hill

345 Wickham Terrace
4000 SPRING HILL
Australia

GPS:-27.4643402099609, 153.021118164063

Telephone
Fax +61 7 3831 6177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 179 rooms
  • 44 family rooms
  • 179 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast à la carte
  • Buffet Additional charge

Business

4 Meeting rooms

  • On site

  • Parking pricing: 15.42 € 25 AUD Per day

PARKLANDS SOCIAL NEW YORK DELI & GRILL

Photo out of - PARKLANDS SOCIAL NEW YORK DELI & GRILL

A toast to New York's great bars, late-night grills and the golden age of the social club, where conversation lingered long after the last plate was cleared. Our menu has been curated for the moments worth settling into.

Cooking style
Bar & Grill
Chef name
Matthew Glover
Capacity
130
Accessibility
Accessible service
4000 Spring Hill, Australia

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool

Payment

  • Credit card
  • Other

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

A toast to New York's great bars, late-night grills and the golden age of the social club, where conversation lingered long after the last plate was cleared. Our menu has been curated for the moments worth settling into.

Our beverage menu has been curated for the moments worth settling into - a sharp cocktail after work, a bottle over dinner, a glass before the curtain rises, or one final nightcap before calling it.

Because every great day begins with something special. Start your morning at Parklands Social with a thoughtfully curated à la carte menu, or indulge in our buffet featuring a generous selection of fresh, flavourful favourites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,214 reviews

Customer review rating 4.5/5

Malcolm R. O. Business - Confirmed reviews ALL

Dear Malcolm, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and the service provided by our staff. We look forward to welcoming you back for another enjoyable experience in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Valerian M. Couples - Confirmed reviews ALL

Dear Valerian, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and comfortable rooms. I understand your disappointment about the pool and gym refurbishment, as well as the breakfast setup. Your insights will be considered as we continuously strive to enhance our guest experience. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Yolander B. Families - Confirmed reviews ALL

Dear Yolander, Thank you for your wonderful feedback. We are delighted to hear that our staff made your stay memorable and that you found your room comfortable. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Mark S. Solo - Confirmed reviews ALL

Dear Mark, Thank you for your positive feedback regarding our amenities. We are thrilled to hear that you enjoyed your experience at our hotel and found everything to your satisfaction. Kind regards Kristian Lindhe General Manager

Customer review rating 4.0/5

Cresia M. U. T. Families - Confirmed reviews ALL

Dear Cresia M. U., Thank you for your positive feedback. We are pleased to hear that you had a good stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Dear Malcolm, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and the service provided by our staff. We look forward to welcoming you back for another enjoyable experience in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 3.5/5

Valerian M. Couples - Confirmed reviews ALL

Comfortable room with balcony. Disappointed that swimming pool and gym under refurbishment. Serve yourself breakfast, but I think for amount of people the food area needs supervision.

Dear Valerian, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and comfortable rooms. I understand your disappointment about the pool and gym refurbishment, as well as the breakfast setup. Your insights will be considered as we continuously strive to enhance our guest experience. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Yolander B. Families - Confirmed reviews ALL

The staff were fantastic and went above and beyond to make our stay special. The room was clean and very comfortable. Will definitely stay again.

Dear Yolander, Thank you for your wonderful feedback. We are delighted to hear that our staff made your stay memorable and that you found your room comfortable. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Mark S. Solo - Confirmed reviews ALL

Great amenities all in house

Dear Mark, Thank you for your positive feedback regarding our amenities. We are thrilled to hear that you enjoyed your experience at our hotel and found everything to your satisfaction. Kind regards Kristian Lindhe General Manager

Customer review rating 4.0/5

Cresia M. U. T. Families - Confirmed reviews ALL

Overall, good stay.

Dear Cresia M. U., Thank you for your positive feedback. We are pleased to hear that you had a good stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 3.0/5

Gwendolyn S. Business - Confirmed reviews ALL

The room itself was lovely, as were the reception staff. However it was very, very noisy both day and night with construction occurring right next to the building and then additional works occurring in the building itself, this then impacted access to the amenities

Dear Gwendolyn, Thank you for your feedback. We are pleased to hear that you enjoyed the room and the service from our reception staff. However, we regret that the construction noise affected your experience. We do hope we will have the opportunity to welcome you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Sean H. Couples - Confirmed reviews ALL

Very happy with location, convenient tot he Roma Road park and station.

Dear Sean, Thank you for your kind feedback regarding our prime location. We are delighted to hear that you found our hotel convenient for accessing Roma Road park and the station. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

John W. Couples - Confirmed reviews ALL

Excellent location, hotel presentation and quality of staff

Dear John, Thank you for your kind words regarding our location, hotel presentation, and staff quality. We are delighted to hear that you had an enjoyable experience at Mercure Brisbane Spring Hill. Kind regards Kristian Lindhe General Manager

Customer review rating 4.5/5

Wayne M. Business - Confirmed reviews ALL

My company pays for my stay. I am very grateful. The service and hospitality are very welcoming. Room are very nice.

Dear Wayne, Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you appreciated our location, comfortable accommodations, and the welcoming service provided by our staff. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 1.5/5

Sarah J. W. Families - Confirmed reviews ALL

Staff were somewhat friendly besides in the bistro/bar. We waited ages to be seen on our first night after a long day travelling to not have our allergen concerns be met. The room is very run down and we had towels that stunk of smoke (the room had a smoke smell in it) and when we asked for fresh towels we were just told “it’s a smoke free room”. The latch on the balcony door lose so my daughter was able to continue to open it, beds were not comfortable and itchy sheets. Also the cost of getting washing done was a joke. Also phone in the room not working and no one answered the number given, pool out of order too and the gym with no prior notice. Also a scam to pay $25 per day for parking when the parking is so tight and difficult to park a car in.

Dear Sarah J., Thank you for sharing your feedback regarding your recent stay at Mercure Brisbane Spring Hill. I sincerely regret that your experience did not meet your expectations and appreciate your insights as they are invaluable for our continuous improvement. I apologise for the inconvenience you faced with the service at our bar, as well as the issues regarding your accommodation. It is concerning to hear about the cleanliness of your towels and the odor in your room. Our team is committed to maintaining a smoke-free environment, and your comments will be addressed with the housekeeping staff. Additionally, I will ensure that our maintenance team is made aware of the balcony latch and the issues with the bedding. I understand your disappointment with the facilities and the parking arrangements. We aim to provide clear information about our amenities, and I regret any miscommunication regarding their availability. Your feedback regarding laundry pricing will also be reviewed as we strive to maintain transparency with our guests. Thank you once again for your feedback. We value your thoughts and hope to welcome you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 2.5/5

Cindy H. Business - Confirmed reviews ALL

however I got food poisoning from the restaurant. That was the only thing I ate on the Tuesday and Wednesday woke up with vomiting and gastric resulting in missing the first day of the forum I had travelled from Bundaberg for.

Dear Cindy, I appreciate your feedback regarding your recent stay. I am sorry to hear about your experience with the restaurant. We take matters of food safety very seriously and will review our procedures accordingly. Thank you for bringing this to our attention. Kind regards Kristian Lindhe General Manager

Customer review rating 4.0/5

Chontal B. Solo - Confirmed reviews ALL

Enjoyable and staff extremely helpful and wonderful to deal with.

Dear Chontal, Thank you for your feedback. We are pleased to hear that our location and staff made your stay enjoyable. We apologise for the inconvenience regarding the air conditioning unit but are glad the heater provided comfort. Your comments will be noted for future improvements. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Melanie K. Solo - Confirmed reviews ALL

Perfect location comfortable room

Dear Melanie, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our perfect location and found your room comfortable. We look forward to welcoming you back in the future. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Denzil P. Couples - Confirmed reviews ALL

We travel from the Fraser Coast to Brisbane and sometimes we are early and they are happy to accommodate us if they are able to.

Thank you for your kind words regarding your experiences at Mercure Brisbane Spring Hill. We are delighted to hear that our staff has consistently provided you with helpful service and that you find our accommodations convenient. It is our pleasure to assist our guests, including accommodating early arrivals whenever possible. We look forward to welcoming you and your husband back on your next visit to Brisbane. Best regards, Mercure Brisbane Spring Hill

Customer review rating 2.0/5

Dean S. C. Business - Confirmed reviews ALL

The general facilities were okay however, the air conditioning in room 216 was incredibly loud and did not appear to be functioning correctly. The room remained at around 23°C throughout the night, which made for a very uncomfortable and poor night’s sleep. The cooked breakfast options were also quite limited and disappointing.

Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and bar. However, it is unfortunate to hear about the challenges you faced with the air conditioning in your room and the breakfast selection. We strive to ensure our facilities are comfortable and enjoyable for all guests, and your insights will be taken into account as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Mercure Brisbane Spring Hill

Customer review rating 3.5/5

Ayla T. Solo - Confirmed reviews ALL

Hotel and room were lovely however loud construction work outside my window/balcony did disrupt my stay

Thank you for your feedback regarding your recent stay. We sincerely apologize for the disruption caused by the construction work outside your room. We understand that such disturbances can affect the overall experience and appreciate your understanding during this time. We hope to welcome you back in the near future. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 3.5/5

Nirav D. Business - Confirmed reviews ALL

Comfortable stay, clean room but not good reception

Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and clean. However, we regret that your experience with our reception did not meet your expectations. Your comments will be reviewed as we strive to enhance our guest services. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 4.0/5

Peter B. Families - Confirmed reviews ALL

Very convenient to walk into the city and comfortable room. Construction noice in the morning but not too bad.

Dear Peter B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location was convenient for you and that you found your room comfortable. We appreciate your understanding regarding the construction noise, which is part of our ongoing improvements. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 3.0/5

John M. Families - Confirmed reviews ALL

Fora Mercure hotel, this hotel is not up to standard. The hotel is rated a 4 star. That it is not. The staff are fine, but rooms and the breakfast were poor. The air conditioning system is so noisy, you cannot have it on and sleep. The rooms are therefore stuffy. Beds and towels were fine. The pre paid breakfast was terrible. We were at breakfast before 8 am and there was very little fruit, no bacon and very limited selection.

Thank you for taking the time to share your feedback regarding your recent stay. I regret to learn that your experience did not meet expectations, particularly concerning the room conditions and breakfast offerings. Your comments about the air conditioning and breakfast selection are duly noted, as guest comfort and satisfaction are our priorities. We strive to provide a diverse breakfast menu and will reflect on your feedback to enhance our offerings. We appreciate your acknowledgment of our staff's service and the quality of the beds and towels. Thank you for your insights, and we hope to have the opportunity to serve you better in the future. Kind Regards, Mercure Brisbane Spring Hill

Customer review rating 3.5/5

Douglas G. Families - Confirmed reviews ALL

Housekeeping was very disappointing and needed to be rectified on multiple occasions. I needed to change rooms after two nights of faulty air conditioning. Very cold. Reception staff were attentive to all my concerns.

Thank you for your feedback. We are pleased that you found our location convenient and appreciated the attentiveness of our reception staff. However, we regret that your experience with housekeeping and the air conditioning did not meet your expectations. Your comments will be considered for future improvements. Kind Regards, Mercure Brisbane Spring Hill

Other web-users rate our hotel

  • 1,061 reviews 8.1/10 Location
  • 1,505 reviews 7.3/10 Room
  • 1,360 reviews 8.4/10 Service
  • 48 reviews 4.3/10 WiFi
  • 581 reviews 7/10 Cleanliness
  • 296 reviews 7.2/10 Breakfast

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