Mercure Brisbane Spring Hill 4 stars

Customer review rating (ALL Rating) 4.2/5 176 reviews

Mercure Brisbane Spring Hill - Image 1
Mercure Brisbane Spring Hill - Image 2
Mercure Brisbane Spring Hill - Image 3
Mercure Brisbane Spring Hill - Image 4
345 Wickham Terrace, 4000 SPRING HILL, Australia

Description

Hotel extras

  • Located near Wickham Street medical facilitiesand a short stroll from King George Square.

  • Elevated location above Brisbane city with balconies in every room.

  • A stonestrow away from Suncorp Stadium for allyour favourite sports and events.

  • Magnificent pool with city oasis relaxation area.

Our accommodation(s)

Hotel location

Mercure Brisbane Spring Hill

345 Wickham Terrace
4000 SPRING HILL
Australia

GPS:-27.464340209960938, 153.0211181640625

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

OSTERIA ROMA

Neighbouring the hotel, an Italian gem nestled in the heart of Spring Hill. Osteria Roma is committed to authenticity, quality and fostering moments of joy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  176 reviews

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good room, staff, breakfast and location. Only downside was getting stuck in lift which being claustrophobic was very stressful

Dear Peter, Thank you kindly for your comments regarding your stay at the Mercure Brisbane Spring Hill. I will ensure to share your comments with our entire team as I know your feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind regards, Kristian Lindhe General Manager Mercure Brisbane Spring Hill

Nice experience

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It will be better if the disposable shoes are equipped

Dear Xiaodong, Thank you kindly for your comments regarding your stay at the Mercure Brisbane Spring Hill, it is always a pleasure to receive positive feedback. I will ensure to share your comments with our entire team as I know your compliments will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind regards, Kristian Lindhe General Manager Mercure Brisbane Spring Hill

Disgusting

Customer review rating 0.5/5

Allen P. Solo - Confirmed reviews ALL

Issues with room booking not being completed. Booked through the Loyalty Programme. Clean made up room available. On duty staff placed me in room with bed sheets not changed from last persons stay. I could smell their body oder on pillows and sheets, had rash on my upper arm from this. The next day the sheets/ pillow cases were changed, they smelt freshly washed and clean.

Dear Allen, Thank you for taking the time to tell us about your experience at the Mercure Brisbane Spring Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have recently taken over this property and are in the process of bringing it in-line with our Accor Standard. I assure you your comments will be taken seriously and reviewed with the leadership team for future improvement of our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity in the future. Kind regards Kristian

good location

Customer review rating 3.0/5

Carol E. Couples - Confirmed reviews ALL

Good location for going to Suncorp. Handy to Queen St Mall and River and Cultural Centre. Was slightly disappointed with the room as the windows rattled making it hard to sleep. Ended up using cardboard to jam into the frames. Bed was comfortable. Cleanliness was good. New building being constructed next door so builders started at 7am.

Dear Graeme, Thank you for taking the time to tell us about your experience at the Mercure Brisbane Spring Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have recently taken over this property and are in the process of bringing it in-line with our Accor Standard. I assure you your comments will be taken seriously and reviewed with the leadership team for future improvement of our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity in the future. Kind regards Kristian

No internet. No one cares

Customer review rating 0.5/5

Kendall Solo - Confirmed reviews ALL

The only location I experienced good internet was the foyer area. I showed staff issues of connectivity’s and security as well as advising each day the issue remained. Just excuses. On the second last day I advised a manager there was no internet at all. Same stories. I did further investigations and found the router for my end of the floor was not working and had no power.

Dear K., Thank you for taking the time to tell us about your experience at the Mercure Brisbane Spring Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have recently taken over this property and are in the process of bringing it in-line with our Accor Standard. I assure you your comments will be taken seriously and reviewed with the leadership team for future improvement of our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity in the future. Kind regards Kristian

Other web-users rate our hotel

  • 1,003 reviews 7.3/10 Location
  • 1,148 reviews 6.8/10 Room
  • 924 reviews 7.9/10 Service
  • 40 reviews 5/10 WiFi
  • 468 reviews 6.5/10 Cleanliness
  • 257 reviews 7.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.