Mercure Brisbane Spring Hill 4 stars

Customer review rating (ALL Rating) 4.2/5 2,171 reviews

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Description

Hotel extras

  • Located near Wickham Street medical facilitiesand a short stroll from King George Square.

  • Elevated location above Brisbane city with balconies in every room.

  • A stonestrow away from Suncorp Stadium for allyour favourite sports and events.

  • Magnificent pool with city oasis relaxation area.

Our accommodation(s)

Hotel location

Mercure Brisbane Spring Hill

345 Wickham Terrace
4000 SPRING HILL
Australia

GPS:-27.4643402099609, 153.021118164063

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

OSTERIA ROMA

Neighbouring the hotel, an Italian gem nestled in the heart of Spring Hill. Osteria Roma is committed to authenticity, quality and fostering moments of joy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,171 reviews

Customer review rating 4.5/5

Marie G. Couples - Confirmed reviews ALL

Very enjoyable, good location, comfortable & quiet. It will be better when restaurant is open.

Customer review rating 3.5/5

Zalia B. Solo - Confirmed reviews ALL

The refurbished room I stayed in was amazing. The reception staff was really friendly. Unfortunately the restaurant was getting renovated. The breakfast buffet was basic but fine. I checked out early in the morning and told the night audit that I left the key in the fast check out box. I left stuff in the room that I didn’t need anymore. Far after check in time I received an email that I would get charged extra if I didn’t check out asap, which was a bit strange. Overall it was a good stay.

Dear Zalia, Thank you for sharing your feedback regarding your recent stay at Mercure Brisbane Spring Hill. We are pleased to hear that you enjoyed the refurbished room and found our location convenient. It is always encouraging to know that our reception team made a positive impression. We apologise for any inconvenience caused by the ongoing renovations to our restaurant and understand how this may have affected your experience. Regarding the early check-out and the communication you received, we strive to adhere to our policies to ensure a smooth departure process for all guests. Your comments are valuable, and we will take them into consideration as we continually work to improve our services. Kind regards Kristian Lindhe General Manager

Customer review rating 5.0/5

Cara &. K. T. Families - Confirmed reviews ALL

Whilst it was disappointing that there were renovations on at the time of our stay we were fully aware of the situation so it did not take away from our trip, the only downside was hearing the doors of others being opened and closed. All the staff members working was such a pleasure to deal with - you should be very proud of the team. Big thumbs up to your staff!!

Customer review rating 2.0/5

Kimberley H. Friends - Confirmed reviews ALL

Good location, horrible wifi! Keeps disconnecting from phone and tv the whole time. Made watching anything when trying to relax very difficult as internet never worked!

Dear Kimberley, Thank you for your feedback regarding your recent stay. I regret to learn that your experience with the Wi-Fi connectivity was not satisfactory, impacting your relaxation. We are currently upgrading our wi-fi and television systems, so your comments have been passed on to the contractors to investigate. Kind regards Kristian Lindhe General Manager

Customer review rating 4.0/5

Mariel C. Business - Confirmed reviews ALL

The room was good and large, however the toilet seemed a bit out of proportion, being quite small in comparison to the room size. Room was comfortable. I also took the buffet breakfast option, which in hind sight I would not do again, I would probably try the a la carte if I had another chance.

Other web-users rate our hotel

  • 1,069 reviews 7.8/10 Location
  • 1,533 reviews 7.1/10 Room
  • 1,371 reviews 8.1/10 Service
  • 52 reviews 3.8/10 WiFi
  • 609 reviews 6.8/10 Cleanliness
  • 397 reviews 4.4/10 Amenities
  • 311 reviews 6.8/10 Breakfast

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