Dear Andrew, Thank you for taking the time to share such detailed feedback. We are sincerely sorry that several aspects of your experience did not meet expectations. We understand the frustration caused by the lift disruptions, particularly during a busy conference period. While the lifts are currently undergoing maintenance, we appreciate how this affected the overall flow and convenience of your stay. We are also disappointed to hear your comments regarding the condition of the guestrooms, bedding, and in-room amenities. We recognise that comfortable accommodations and well-maintained facilities are fundamental to a positive guest experience, and our team will certainly investigate further into this matter. Thank you also for your observations regarding the breakfast service layout. Your comments regarding the coffee machine outage and alternative coffee options have been noted and will be shared with our Food & Beverage leadership team for review. We would also like to apologise that the luggage arrangements made at checkout were not completed as requested. We understand that it is often the small details that leave a lasting impression, and we regret that we fell short in delivering the seamless service you expected. While we are grateful for your recognition of our team's efforts, we acknowledge that excellent service alone cannot fully compensate for the infrastructure and maintenance challenges you encountered during your stay. We are sorry that these issues have impacted your confidence in returning and in considering our hotel for future conference events. Thank you again for bringing these matters to our attention. We sincerely hope we can regain your trust in the future and welcome you for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Good evening, Thank you for taking the time to share your feedback. We are pleased to know that our team made a positive impression and that you found the hotel well placed for enjoying the city. It is always rewarding to hear when our colleagues help make a stay more enjoyable. We are, however, sorry that aspects of your accommodation did not meet expectations. Your comments regarding the presentation and upkeep of the room, as well as the level of cleanliness, have been noted and will be shared with the relevant teams as we continue to focus on improving the overall guest experience. We appreciate your valued feedback and thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an experience that better reflects the high standards we strive to deliver. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for your kind words regarding our location, staff, and room cleanliness. We are delighted to hear that you had a wonderful stay and appreciate your feedback. We look forward to welcoming you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our accommodations comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Skye, Thank you for sharing you feedback regarding your recent stay. While we are pleased to hear that you chose to stay with us while attending a conference nearby, we are very sorry to learn that your dining experience did not meet expectations. We sincerely apologise for the inconvenience caused when you were unable to enjoy your beverage as intended due to the lack of a bottle opener in your room. Waiting 45 minutes for this item, particularly when your dinner had already arrived, is understandably frustrating and not the level of service we strive to provide. We appreciate how this impacted your ability to enjoy both your drink and meal experience. We are also disappointed to hear that breakfast the following morning did not meet your expectations in terms of quality. Our team works hard to provide a varied and enjoyable breakfast experience, and we regret that we fell short on this occasion. Thank you for bringing these matters to our attention. Your comments will be shared with the relevant teams to be remedied and we sincerely hope you will allow us another opportunity in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Good evening, Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed the service provided by our team and that their friendly and attentive approach helped make your visit a positive one. We also sincerely appreciate your comments regarding the lift delays. We understand how frustrating the extended waiting times can be and apologise for the inconvenience caused. The use of the service lifts is only a temporary measure while we undertake important upgrades to our guest lifts. Whilst we recognise this is not an ideal solution and does not provide the experience we aim to deliver, it does ensure guests can continue to access their rooms safely and reliably throughout the refurbishment period. Thank you again for your patience and understanding during this time. We value your feedback and hope to welcome you back once these improvements are completed, allowing us to provide a much smoother experience for all our guests. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Piaf, Thank you for taking the time to share your feedback and for your loyalty as an Accor Platinum member. While we are pleased to hear that you enjoyed our central location and found the room spacious, we are sincerely disappointed to learn that so many aspects of your stay fell short of expectations. Please accept our apologies for the cleanliness concerns you encountered, including the condition of the bathroom, the stained and worn towels, and the unpleasant odour in the room. This is certainly not reflective of the standards we strive to deliver, and we understand how these issues impacted your comfort throughout your stay. We are also sorry to hear of your dining experiences. Waiting an extended period for your restaurant order, only to receive a meal that did not meet expectations, is understandably frustrating. Likewise, we regret that the breakfast experience did not provide the level of service, atmosphere, or variety that you anticipated. Your comments regarding the presentation of the lift areas, access through back-of-house spaces, and the overall condition of the rooms are appreciated and will be shared with the relevant teams for immediate review. We understand that these factors contributed to your perception of the hotel and detracted from your overall experience. We also recognise the importance of convenient in-room amenities, particularly for today's travellers, and appreciate your feedback regarding the lack of USB charging options. Most importantly, we are disappointed that your stay did not reflect the experience you expected as a valued Accor Platinum member. We sincerely regret that we did not deliver the high standard of accommodation and service that should accompany your loyalty to the brand. Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us identify areas for improvement, and we apologise that your experience left you feeling disappointed. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Jonathan, Thank you for sharing your concerns. We are pleased to hear that you found our reception team welcoming and appreciated their service during your stay. However, we are sorry to learn that several aspects of your experience did not meet your expectations. We regret that the presentation of our business centre and the condition of the hallways detracted from your stay. Your comments regarding cleanliness and the musty odour have been noted and will be shared with the relevant teams for review. While we are pleased that you found your room clean, we are disappointed to hear that the bed was uncomfortable due to being uneven. A restful night's sleep is an essential part of any hotel stay, and we apologise that we fell short in this area. We are also sorry that your breakfast experience did not provide the value or quality you expected. We understand your frustration regarding the pricing and beverage options available, and we appreciate you taking the time to share your perspective. Thank you again for your feedback. Guest comments are invaluable in helping us identify opportunities for improvement, and we regret that your overall impression of the hotel was disappointing. We look forward to welcoming you in the future for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Lara, Thank you for taking the time to share your feedback. We regret to hear that your room was missing key amenities for your stay, and we sincerely apologise hat the proper facilities for the tea were also not provided. We will certainly share your comments with our housekeeping team for immediate review. We also apologise that our team did not meet the usual standard of service provided and made you feel rushed during your stay. we pride ourselves on looking after our guests, and it is unfortunate that we did not provide this to you during your most recent stay. We appreciate your loyalty as a Platinum member and sincerely hope to welcome you back in the future for a much more pleasant stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure Brisbane King George Square

Dear Jon, Thank you for sharing your feedback regarding your recent stay. We apologise for the inconveniences you experienced with the room condition, lift service, and pool clarity. This is certainly not the standard we hold ourselves too, and your comments will be shared with the relevant teams to be rectified. We again appreciate your feedback and do hope you will allow us another opportunity in the future for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure Brisbane King George Square

Dear Gabo, Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about our attentive staff. However, I regret that you found the facilities not meeting your expectations and acknowledge the concerns regarding the surroundings. Your insights are valuable as we strive for continuous improvement and your comments will be shared with our team as we plan for future improvements. Regarding the camping, this issue has been resolved separately and we hope to welcome you back in the future for a more pleasant stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed the warm service provided by our team, the quality of the dining experiences, and the memorable atmosphere of the rooftop venue. It is also wonderful to know that our sustainability initiatives were appreciated. At the same time, we are sorry that several aspects of your visit fell short of expectations. We appreciate your comments regarding the lift refurbishment works, room condition and maintenance concerns, as well as the limited availability of seating in the rooftop bar. We also regret that the recognition of your ALL Gold membership did not meet the standard you rightly expect, particularly regarding welcome amenities and the finer details that make a stay feel special. Your feedback has been shared with the relevant teams for review, as these insights help us identify where improvements are needed. Thank you again for your valued comments, and we hope to have the opportunity to provide a more seamless and rewarding experience on a future visit. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for your kind words regarding our location and staff. We are delighted to hear that you found our hotel convenient and our team helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Nathan, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet the standards we aim to provide. We sincerely apologise for the condition of the desk chair and the marked towels in your room. We understand that these details should be identified through our regular inspections and quality control processes, and we appreciate you bringing them to our attention. We will ensure this feedback is shared with the relevant teams for follow up. Regarding the lifts, whilst one of our two guest lifts is currently out of order, we have opened two additional service lifts for guest use to minimise disruption as much as possible. We understand that this does not fully resolve the inconvenience caused, and we apologise for the impact this has had on your stay. We are also sorry to hear your impression that the property has not been maintained to the standard you expected. Your comments regarding the overall condition of the property and the level of maintenance are important to us, and we will take them into consideration as we continue working to improve the guest experience. Thank you again for your honest feedback. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback and for choosing to stay with us. Whilst I am pleased that you found our team welcoming throughout your visit, I am sorry to learn that the overall condition and presentation of the hotel did not meet the standards you expected from Pullman. Please accept my sincere apologies for the concerns you experienced regarding cleanliness and maintenance. The issues you have highlighted are disappointing to read and do not reflect the level of quality we aim to provide our guests. Your comments have been shared with our Housekeeping and Engineering teams so that the areas identified can be thoroughly reviewed and addressed. We greatly value your honest feedback, as it helps us identify where improvements are needed. Thank you again for bringing these matters to our attention, and I hope we will have the opportunity to restore your confidence in us with a much-improved experience in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that our team helped make your stay enjoyable and that their friendly and professional service contributed positively to your visit. It is especially pleasing to know that we were able to find an accommodation solution that better suited your preferences. We also appreciate your feedback regarding the comfort of the bed. We understand that mattress preferences can vary from guest to guest, and I am sorry that this aspect of your stay affected the quality of your rest. Your comments have been noted as we continually review ways to enhance our guests' comfort. Thank you once again for your kind words and for recommending us so highly. We truly value your support and look forward to welcoming you and your family back for another enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed our prime location and the thoughtful design of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. Whilst I am pleased to hear that you found our team welcoming and appreciated some of the comforts provided during your stay, I am sorry that your overall experience did not meet the standards you expect when travelling for business. We understand how important it is for corporate travellers to have a seamless and comfortable stay, and it is disappointing to learn that aspects of the hotel, room presentation and arrival experience fell short of expectations. Please also accept our apologies for the housekeeping oversight and for any inconvenience caused by the current building works and access arrangements. Your comments regarding room design, bed configuration, Wi-Fi performance and the confidence of our front office team have been noted and will be shared with the relevant departments for review. Thank you again for your honest feedback. Whilst I regret that we did not leave you with a more favourable impression on this occasion, we appreciate you bringing these concerns to our attention and will use them to help improve the experience we provide for our guests. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square