Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.6/5 3,872 reviews

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Pullman Brisbane King George Square - Image 1
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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  3,872 reviews

TripAdvisor Rating  3.9/5  2,545 reviews

Customer review rating 4.0/5

Allan C. Couples - Confirmed reviews ALL

As we flew in late from overseas after 30 plus hour flight arriving 12.30am were very disappointed no complimentary water, welcome back note or usual snack platter was nowhere to be seen. First time in many years of staying here.

Don't do it!!!

TripAdvisor rating 1.0/5

TanioraK TripAdvisor review

What a disaster! Couldn't book a carpark online when we arrived there was no parking available. We parked across the road and it was much cheaper. At check in the lady have us our room card with no information of where breakfast is or where we'd find the restaurant. Got to our room and its definitely outdated! For the price you pay for a room in the 13th floor its safe to say we won't return anytime soon. Paint was peeling in the bathroom, our room needed a good vacuum. Shower door kept jarring open and water would leak out onto the floor. Very poor lighting. Went to find the rooftop bar, asked the security man where we could find it, he said due to a function we can order a drink there but we have to take the drink back to our room. The is located in the mercure tower which is a long way to be taking our drinks back to the pullman tower. Finally got to the rooftop and managed to get a table. Went to order some drinks for me and my partner and the barman obviously had an attitude problem, rude and abrupt. No one was monitoring the function as they were coming on the in-house guest side of the barrier to order drinks which was very disappointing. Breakfast........ We went early so you'd be thinking everything should be nice and fresh, well the bacon was hard and eggs over done, seating was very spacious but when you go to get your food it was very compact almost bumping into each other. Sausages were sitting in oil which wasn't good. Bad start to the day. In the afternoon we wanted to go for a swim but were told the pool closes at 5pm. Its 28'c late afternoon but couldn't use the pool, so disappointing. We thought we could try the rooftop bar before we head out and as we approached the lift at the Mercure bar the was a sign that said the bar was closed due rain? Or wet weather. The thing in the morning there were light showers. By the afternoon the sun was our not a cloud in the sky and as a guest it felt like I'd spent money on a place where you couldn't take advantage of the facilities. An absolute let down and 100% disappointing! You're literally paying for the location rather then the actual property. So after the failed attempt to use to rooftop bar we went to the restaurant bar to enjoy our welcome drink. As we sat at a table an in-house guest had ordered their welcome drink to. They asked the young barman if they could sit in the restaurant ( which was empty) but were told they had to remain in the bar as where they wanted to sit is a restaurant only? Seriously? I'm now willing to give up my points and Status to join another brand. What a let down!!!!

Tired and in need of an upgrade

TripAdvisor rating 2.0/5

B125BOgaryt TripAdvisor review

Stayed one night. Concierge was very rude. Car park full told just park across the road. We did that and paid $30 overnight compared to the hotel at $50 overnight. Room was shabby and tired with the covering warn off the desk chair. Bathroom not clean. Main bar booked out for a private function and had to go to the cafe for our welcome drink. Left next morning and went to get the car and the same concierge was rude again saying do be more than 15 minutes to go back to the room and proceed to checkout. Pullman Melbourne and Pullman Brisbane are chalk and cheese. Brisbane is so tired and in need of a major upgrade and staff education. Won't be back anytime soon.

Customer review rating 2.0/5

Paul W. Families - Confirmed reviews ALL

This was not a 5 star experience. The hotel feels lifeless. Joyless. Sterile. Let me explain. Checkin was made effortless by Ryan, perhaps the only stand-out in an otherwise mediocre experience. Two of our rooms were ready, the 3rd would be ready shortly. I would be contacted. Our room was clean, although bore the faint smell of cigarette smoke. The aircon, while working, was uncontrollable, and regardless of which button you pushed seemed to make its own mind up about whether it was cooling or heating. The bathroom was clean. Disappointingly for a 5 star room, no mini bar. Just a sad old, very hot fridge with some milk in it. Reminds me of a motel. We waited for the call for the 3rd room, but it never came, so I queued politely for 10 mins to find out and was given the final key. There then followed a heated discussion about not charging my credit card a fourth time - as all 3 rooms had already been pre-authorised on my card. I learnt, only at check out, from the occupants of that room, that the aircon sounded like it was about to fall out of the ceiling. And, similar to ours, seemed totally disconnected from any inputs directed towards it. We went to have drink in the bar. Only to find ... there wasn't one. Well at least one that was open. The coffee shop/bar at the front lay empty, with no staff. No one from Goldfinch even battered an eyelid as we walked en masse into an empty lifeless cafe. What kind of a hotel doesn't have a bar open, during the day, on a Friday? Later in the evening, we met a friend from the city, and we headed up to 16 antlers. We had sat down for less than 10 mins when a DJ started playing music so loud you could not hear yourself speak. I am not adversed to a bit of live music, but 5.15pm is a bit early in my book, so we wrapped up early and left, as did most of the people who were up there. The next day we had decided to get to 16 Antlers a little earlier (Sat) to find a good spot, enjoy the Tapas and order some drinks. This went according to plan, until a while later we had just purchased an overpriced bottle of fizzy (with ice bucket and glasses), to be told there was a private party and we needed to leave. "Is there another bar we can take this to and drink it" I asked. "So sir, but you can take it back to your room". Getting those motel vibes again. Not a good experience. Other feedback. Concierge, did a good job of noticing we were waiting for an Uber. Asked for the number plate, said he would look out for it, so we didn't need to wait outside in the heat. Then promptly disappeared. The cafe, when finally opened later in the week, served what I can only describe a frozen/defrosted excuse for a muffin. And there was a definite vibe that said, certainly to passers by, don't come in ... we are not really open. Coffee was good though. Requesting a late check out, as advertised by Accor: I was quite happy to check out of 2 rooms early and just request one room for late checkout - I was offered 11.30 - literally 1 hour more. After expressing my surprise at this poor offer, it was extended to 12pm. I asked if they needed to re-key my card; "No need sir" I was told. Needless to say, we couldn't get in the room when we returned at 11am. Well, that is technically not quite true; while delightfully helpful, it is also of concern that a room service team member standing by the room next to mine, let me in, despite having no evidence it was actually my room. Oh and the safe didn't work. And one of your lifts stops at floor 4. Every time. And that music in the lifts. Man, that has been playing on a loop for a decade. Time for something new? And yes, I am sure I could have "spoken to someone" or "made a complaint" but it was a birthday trip (by the way the platter Ryan kindly ordered for me, never turned up) and I was with extended family and didn't want to make a fuss. To be honest, when I am staying in a Pullman, when it is advertised as 5 stars, the experience should be perfect. The setting should be perfect. The service should be perfect. But, it just wasn't. And that makes me sad. Over the last 10 years I have stayed at the Mercure/Pullman more than any other hotel in Brisbane, I don't know the exact number, but it would have to be over 60 stays I'd say. In that time the hotel has changed, and not in a way I have enjoyed. I have had so many happy memories there in the past. This is not my first piece of constructive criticism for this hotel, but it may very well be my last. As a loyal Accor member, I may need to look up the hill to Central Station and see whether the Sofitel can show me what a true luxury hotel should be.

Customer review rating 2.5/5

Michael P. Business - Confirmed reviews ALL

The concierge was great th8nk he was new the girl doing check in was miserable bordering on rude the hotel is old the rooms are old and tired. Nothing in the room worked properly. All in all disappointing

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.