Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.6/5 3,839 reviews

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  3,839 reviews

TripAdvisor Rating  3.9/5  2,544 reviews

Customer review rating 3.0/5

Stephen S. Friends - Confirmed reviews ALL

For starters I am not in the habit of staying at hotels & had not done so in decades, the check in staff failed to explain how the door card for the rooms comes with 2 cards, one being to insert in the room to enable power, lights & aircon which resulted in my having to return to reception for an explanation. Secondly one of the 2 main elevators was out of service & supposedly had been for some time resulting in long waits & overcrowding / overloading of the elevators. Staff did occasionally offer to take us via the service elevators, but we had not known till later that we could have simply utilised this elevator at any time instead of the main one due to the long waits & overloading. We heard numerous other visitors complaining about the elevators & why there appeared to be no stairs within the building... Lastly on return to my room after attending the ACDC concert at Suncorp Stadium & wanting a bath, I found that the bathroom ceiling had a steady leak coming through the ceiling light next to the sprinkler head & service hatch. I reported this to the cleaning staff in the morning & to the reception on, checkout & yet no offer was made to give a discount or an apology for having had this occur. All I got was a "thank you sir, we will report this to building maintenance". I also could not find the t.v. remote in order to watch t.v. & on looking for it in some hidden panels beneath the t.v. in the wall I still did not find it & also found the panel to be half of its hinges. chose the Pullman side as it looked better quality & more modern, rather than the Mcure which looked a bit dated in the online photos. Not great for my first hotel stay in 2 decades & paying well over a thousand dollars for 2 rooms for a one-night stay with my own room being an executive bedroom on the 14th floor with a king size bed. Great location but lacking in customer service & satisfaction.

Dear Stephen S., Thank you for taking the time to share your experience at Pullman Brisbane King George Square. We appreciate your feedback, as it provides us with valuable insights to improve our services. I am pleased to hear that you found our location convenient. However, I sincerely apologize for the inconveniences you encountered during your stay. It is concerning to learn that our staff did not adequately explain the door card usage upon check-in, and I understand how this could lead to frustration. Additionally, I regret that the elevator situation caused delays and that the communication regarding the service elevators was not clear. We strive to keep our facilities in optimal condition, and your comments regarding the elevators will be addressed. Regarding the maintenance issue in your bathroom and the missing television remote, I apologize for the oversight in our response. We value the comfort of our guests and aim to provide a satisfactory experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future for a more pleasant stay. Best regards, Pullman Brisbane King George Square

Customer review rating 4.5/5

Karen G. Families - Confirmed reviews ALL

The total stay was a very pleasant experience. Nothing was too much for the staff, with everyone that we dealt with very friendly. Room was clean and comfortable.

Dear Karen G., Thank you for your kind words regarding your recent stay. We are delighted to hear that our location, friendly staff, and the comfort of your room contributed to a pleasant experience. Your feedback is greatly appreciated. Goodbye, Pullman Brisbane King George Square

Customer review rating 2.0/5

Catherine M. Business - Confirmed reviews ALL

I was a little disappointed with my recent stay. I arrived and the accor priority check-in was not available and even when standing there was not acknowledged yet other people were being assisted over again, not asking for much just 'we are only using these lines etc' or remove the priority sign. I checked into my room on level 5 and the carpet was completely thread bare in front of the fridge, the shower looked unclean. I ordered room service as I had a late check in with no car parking available and told you have to park across the street. I then ate one of the only real options as a vegetarian - margarita pizza - really what I got was a cheese pizza - it seemed to lack care and attention and was quite greasy. I also ordered a tea and told we don't do that order as you have tea in your room. I generally order tea as it comes in a pot just in case I use the tea bags - and i order almond milk. So, i went without. As a person who travels a lot - i found this really underwhelming

Dear Catherine M., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Brisbane King George Square. I sincerely apologize for the inconveniences you experienced during your visit. I understand your disappointment with the check-in process and the lack of acknowledgment you received at the priority line. This is not the standard of service we strive to provide, and I will ensure that your comments are addressed with the team. Regarding your room, I am sorry to hear about the condition of the carpet and the cleanliness of the shower. Our housekeeping team is held to high standards, and your feedback will be communicated to them for immediate review. With respect to your room service experience, I regret that the vegetarian options did not meet your expectations and that the tea service was not handled as you would have liked. We appreciate your input as it helps us enhance our offerings for all guests. We value your loyalty and hope to provide you with a more satisfactory experience in the future. Best regards, Pullman Brisbane King George Square

Customer review rating 5.0/5

Andrew C. Business - Confirmed reviews ALL

Enjoyed my stay Thank you Nice comfortable room.

Dear Andrew C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our clean accommodations and convenient location. It is wonderful to know that you found your room comfortable. We look forward to welcoming you back in the future. Best regards, Pullman Brisbane King George Square

Customer review rating 3.5/5

Stevens L. Couples - Confirmed reviews ALL

About what you expect from a basic hotel. No washing machines for client use, but there is a 10 hour laundry service. I had to hand wash in the shower. Second lift was broken, causing long lines at peak times. Breakfast buffet was expensive and basic, running out of food items and hot water.

Dear Stevens L., Thank you for sharing your feedback regarding your recent stay. We understand your concerns about the laundry facilities and apologize for any inconvenience caused by the broken lift during peak times. Your comments about the breakfast buffet are noted, and we will review our offerings to ensure a better experience for our guests in the future. We appreciate your insights as they help us improve our services. Goodbye, Pullman Brisbane King George Square

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.