Pullman Brisbane King George Square Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 12,313 reviews

ALLSAFE approved hotel

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Pullman Brisbane King George Square
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+ 24 Services

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 brisbane
australia

Fax: (+61)7/32299618

Check-in from 14h00

Check out up to 10h30

  • TRANSLINK: 

  • By plane

    BRISBANE AIRPORTS At 15km / 9.32 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.3km / 0.19 miles

  • By train

    ROMA STREET STATION At 1km / 0.62 miles

GPS:-27.468323, 153.023248

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Offering 5-star accommodation in the heart of Brisbane, Pullman Brisbane King George Square features a range of room styles, including Deluxe, Executive and Spa Suite options. Spacious and contemporary, each room is elegantly appointed, featuring an array of luxurious touches. Guest room features at this stylish Brisbane hotel include a large bathroom with dual basins and CO Bigelow Apothecaries bath products, large windows with blackout curtains, a TV with cable channels, a work desk and Wi-Fi access.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 2,450

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 510 people

Find out more

Our guest reviews for
Pullman Brisbane King George Square

100% genuine reviews from our guests

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ALL Rating 4.3/5

12,313 reviews

TripAdvisor Rating 4.0/5

2,405 reviews

bad experience with service and a very very old hotel !!!!!! not a 5 star

Customer review rating 1.0/5

Sachin S. Families - 12/01/2022 Confirmed reviews ALL

For 5 star rated hotel, the rooms were: -Old -Mouldy bathrooms, leaking hand-basin which dripped water on the floor. -No confectionary were on our room as you would expect on a 5 star hotel - no teas bags, coffee, Milk or even a mini bar. Service of this hotel was poor: -The QR code provided to order concierge, foods (restaurant in room dining) just doesn't work. waited for 1.5 hours for a small coffee and bowl of fruits to come for which I had to call the reception who didn't care to help. -going around to swimming pools and laundry is way confusing, its a very old building shared with Mecure. above has been notified to the manager of the hotel who has promised to provide a complimentary one night at this hotel which was a good thing.

Great service

Customer review rating 5.0/5

Paul T. Families - 12/01/2022 Confirmed reviews ALL

All staff where extremely helpful and knowledgeable.

Enjoyed our stay

Customer review rating 4.0/5

Rodney Couples - 12/01/2022 Confirmed reviews ALL

We enjoyed our stay. The staff were good. There was a lady (who was wearing glasses) in the restaurant for lunch on our first day and she was also there at breakfast who was really good at her job. She was prompt and also able to have some conversations that made our experience better. The Antler bar staff were a bit unusual but I gather they are not part of your organisation as they said we could not use our Accor card there. We had a great stay.

Customer review rating 2.0/5

Anonymous Couples - 11/01/2022 Confirmed reviews ALL

It was very disapionted as a 5 start hotel i was expecting more. For example. The room service app didn't work i had to call reception everytime to order food. Higyine very poor the room was very dusty and house keeping terrible washing cups in the sink. No robs , no sleepers. The pool was dirty too,water no maintenance at all.i never could use it. No recommended !

Definitely not 5 star

Customer review rating 1.0/5

Michia Families - 10/01/2022 Confirmed reviews ALL

No vibe in the place, felt dead from when we walked in. The room was uninviting and we wanted to leave straight away. Tv was off and the room freezing, The reception had my name wrong on tv when I turned it on. The pool felt univiting. The breakfast was good though. We won’t stay here again.

Tired and mixed service

Customer review rating 3.0/5

Anonymous Couples - 10/01/2022 Confirmed reviews ALL

We booked our room as a complimentary booking as part of being a Accor member. The person checking us into the hotel loudly stated twice that it was a free room. This was embarrassing and unprofessional as we have paid to be Accor members. The common areas were tired and windows in corridors were unclean. There was no mini-bar and the room needs updating.

Incorrect Room Allocated

Customer review rating 1.5/5

Mark Couples - 10/01/2022 Confirmed reviews ALL

Have let management, as well as Accor CEO know of our issue, and no-one has contacted me.

Bad stay bad services

Customer review rating 0.5/5

Kim Couples - 09/01/2022 Confirmed reviews ALL

1. i got charged for room services but it’s their mistake. Ordered online for tomato sauce and 2 waters. Brought me Aioli sauce with 1 water. Kindly asked for correct sauce and a water, then charged me for tomato sauce and their service. 2. I thought the bath and the pool will be bigger according to the photos so very misleading. Neither me or my husband would fit in the bath comfortably. 3. Unprofessional front desk including kitchen front desk compare to Sydney team ( just the way they talk/ act, I'm a manager in hospitality myself so i could judge it easily) seem like they didn’t have lots of training. Probably not their faults. Anyway services are not exceptional (at least be nice) or anything like Sydney.

Reception was amazing but…

Customer review rating 3.0/5

Jane L. Families - 09/01/2022 Confirmed reviews ALL

We have stayed before so this time came along with our daughter First morning breakfast was so lovely asked if we wanted buffet or menu which was a great way to keep social distance so we opted for the menu This was not what happened the second morning we were greeted with a terrible waitress who was so anger we had been offered the menu to the point she was raising her voice to let everyone know we were NOT club members and should never have been offered that option. Unknown to us my daughter asked can we have the menu option she said NO Amy daughter then asked can we speak to maybe a supervisor answer was NO Well to be honest I for one don’t like scenes like this in public so we ate of the buffet with the crowd …. We asked for coffee told to go to the machine and get one So I asked for barista coffee she took the order but was not happy Now the story gets worse the third morning I was asked to wait after I signed in because the supervisor was busy on the till?? Customers first then paper work later maybe ?? nobody wanted to get the coffee the chefs were taking orders for eggs but didn’t know who ordered them so obviously communicate break down From the first day till our last day it all went down hill I am guessing it is all about who is in charge in the day But I must say your reception staff are truly amazing and welcome you and are consistent which is always a bonus So guys take a look at the breakfast crew Maybe menu better option keeps contact down And the next time the waitress is having a bad day time out would be better option not exploding on the guests

Well located.

Customer review rating 5.0/5

Judith K. Solo - 09/01/2022 Confirmed reviews ALL

Great staff, great food & comfortable bed & clean room.

Poor Hygiene, Rude Staff

Customer review rating 2.0/5

Ross G. Couples - 09/01/2022 Confirmed reviews ALL

Arrived and Suite looked good…first three days I had to ring Reception and ask for our room to be serviced! On all these occasions we really just got a rushed job with no vacuum (and dark carpet makes obvious). Then on day four they rang us to ask if (we wanted a service!!). Of course we did, and a thorough clean. On Tuesday (4th) “Donna” was not wearing a mask around the Lobby at around 1700, we were then amazed that she retrieved my daughters car without a mask! My daughter had to drive her 1 year old in that vehicle - we were disgusted but staff brushed it off. These two matters crushed our trust in this Pullmans commitment to cleanliness and hygiene! Wednesday morning “Nicole” at breakfast was simply rude, arrogant and unpleasant. No wonder she takes her name tag off …. If she treats Diamond members so poorly god help others. Had an early start on Friday so checked out Thursday night - meet “Jordan” who was a star! I wanted to use a lot of points and he obliged, spent time with me and got me a result. His manner was fantastic and I suggested he change Hotel as this one is poorly managed. He was fantastic and impressive. A suggestion for the invisible GM, write your own welcome cards and be visible to your Guests.

Customer review rating 0.5/5

Enayat Families - 09/01/2022 Confirmed reviews ALL

I booked with Mercure but they changed to Pullman. The Bathroom fans doesn't work after one shower you can not enter The Room has never been Vacuumed for along times dust all over the place i got Asthma stuffed my Holiday not happy at all

Fantastic

Customer review rating 5.0/5

Tasha Business - 07/01/2022 Confirmed reviews ALL

From check in the check out my experience was great! The room was nice and the bed was comfortable. When my Uber eats arrived I was called and I came down to collect. I ate in the all you can eat breakfast and the food was delicious. The valet helped me with my bags on departure. Overall my experience I felt like a princess

Not suitable for older people.

Customer review rating 2.5/5

Gail N. Solo - 07/01/2022 Confirmed reviews ALL

The shower over the bath and the recessed toilet button were both difficult. Everything else in the room was comfortable and I enjoyed the outlook.

Poor Experience

Customer review rating 0.5/5

Sandeep B. Families - 07/01/2022 Confirmed reviews ALL

I am glad I ended up using free night as I won't pay full price for this hotel. Though location is good, I coudlnt believe there was no staff at the hotel. I understand Covid has had an impact but waiting half hour to check in is insane. No instructions to hotel lifts or restaurants etc, nothing was explained by the make staff at the desk who clearly had no intention to work there. I had to ask another staff member, she had a massive annoyed look and was not keen to help. 50$ for valet parking for one night and horrible room with stink and filthy carpets. Couldn't spell my name correctly on TV screen. Bathroom was terrible, broken shower and tap, couldn't get shower working as the handle to switch between tap and shower was broken. Only one towel in entire room, my partner had to use hand towel to dry her up. Pullman 5 star range is a huge disappointment and was a similar experience in Cairns last week. This is the treatment for silver accor plus long time member. I was happy to quickly checkout and go to Marriott instead. Absolute disgrace!!!!!

Great stay

Customer review rating 5.0/5

Debbie Couples - 07/01/2022 Confirmed reviews ALL

Pleasant staff, great location

Less than expected

Customer review rating 2.5/5

Lionel G. Families - 07/01/2022 Confirmed reviews ALL

I have been a loyal Accor patron for some time now and I have only ever had 1 really poor experience, this stay left me underwhelmed. I rang and booked at the Pullman direct and enquired about the executive lounge, the lady told me it was no longer operating but we would receive canapés and drink vouchers, my wife and I received 1 drink each that was it… I was charged for 2 nights parking when I only had car for 2 night and was made to almost beg for breakfast when we went to the cafe.

Great Staff and location

TripAdvisor rating 5.0/5

Yash L 25/12/2021 TripAdvisor review

After a slightly disappointing experience last month we decided to give this hotel another chance and were pleasantly surprised in all aspects. Checkin was fast and a pleasant experience. Being a Diamond member we were given early access to the room and a very late check out. The welcome platter and a bottle of red was much appreciated and very well presented. Jodon, one of the duty Managers was outstanding with superior hospitality qualities. Breakfast had couple of notable additions as it has smoked salmon and an omelette station. The room was clean, inviting and spacious. Will definitely return.

Air con did not work

TripAdvisor rating 3.0/5

kristy285 Business - 16/11/2021 TripAdvisor review

The service was so slow, it took ages to check in and check out, the front reception were very quiet and hard to understand. We came in late from a work function and part way through the night realised the sir con was not working, we sweated all night and hot hardly any sleep. We mentioned it at check out and they just said they would note it down. Good location though, but no views. Rooftop bar was nice and breakfast buffet was nice.

Weekend get away

TripAdvisor rating 4.0/5

Alan G 10/11/2021 TripAdvisor review

Stayed for 2 nights in room 1165. Resort is centrally located and in an exceptional location to all facilities and city access. Room was spacious however the room was hard to totally darken due to tired curtains. Roof top bar was special and a treat for afternoon drinks and the buffet breakfast was plentiful. Service was succinct on arrival and departure. Great value all round and we enjoyed a city break.

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