Dear Paul, Thank you for your feedback and for your kind comments about our team. We're delighted to hear that our staff made a positive impression during your stay. We apologise for the inconvenience caused by our ongoing lift modernisation project. While one guest lift remains operational, we understand that the works can still cause delays and frustration. To help ease congestion, we do have the service lift for guest use during this period. These upgrades are a significant project aimed at improving the long-term reliability and comfort of our lifts, and we appreciate your patience while the work is completed. We also appreciate your comments regarding the condition of the rooms and bathrooms. While we are continually investing in improvements throughout the hotel, we understand that parts of the property can appear dated and regret that this impacted your experience. Thank you again for sharing your feedback. While we're sorry to hear you are considering staying elsewhere in the future, we appreciate your honesty and hope to have the opportunity to welcome you back once these improvements are complete. Kind regards, Jayme Wallace Guest Experience Supervisor

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our check-in and check-out process seamless, and that our reception staff provided a warm welcome. It is wonderful to know that our central location enhanced your experience. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay. We are delighted to hear that you had such an enjoyable experience and greatly appreciate your loyalty as an ALL Accor Classic member. It is especially rewarding to receive recognition for our team, and we will be sure to pass on your kind comments to Alexander, who will be thrilled to know he helped make your arrival such a positive one. We are also pleased that the comfort and quality of your stay left a lasting impression. Whilst our lift refurbishment works were ongoing during your visit, we sincerely appreciate your patience and understanding as we continue to enhance our facilities. Thank you again for your recommendation and generous review. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Shane, Thank you for your feedback. We apologise that the hotel and your room did not meet your expectations. We understand that the dated appearance of the property impacted your experience, and we appreciate your honest comments regarding the need for refurbishment. Please be assured that we are continually investing in improvements throughout the hotel, and feedback such as yours helps us prioritise future enhancements. We regret that the overall presentation and condition of the property did not provide the level of comfort and value you expected during your stay. We do hope to welcome you back in the future for an improved stay. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that you chose to stay with us again and greatly appreciate your loyalty as an ALL Accor Silver member. It is wonderful to know that you found many aspects of your accommodation enjoyable; however, I am sorry that the air conditioning did not operate as expected during your stay. Thank you for bringing this to our attention and for your constructive suggestion regarding temperature settings. Feedback such as yours is invaluable and has been shared with our maintenance team for review. Thank you again for your continued support and for providing your comments. We look forward to welcoming you back for an even more comfortable experience on your next visit. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Hoda, Thank you for sharing your feedback. Please accept our sincere apologies that your stay did not meet expectations, particularly given the room rate paid. We are sorry to hear the condition of the room felt dated and poorly maintained, with issues such as peeling paint and the lack of amenities detracting from your experience. We understand how disappointing it must have been for the accommodation to feel below the standard you expected from a Pullman hotel. Your comments have been shared with our management and maintenance teams as we continue investing in improvements throughout the property. We appreciate your feedback, as it helps us identify where we need to do better. Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share such wonderful feedback following your recent stay. We are truly grateful for your continued loyalty as an ALL Accor Limitless member, and it is always a pleasure to welcome you back. We are delighted to know that our team helped make your visit a positive and memorable one. Your kind recognition of our front desk, duty management and concierge teams is sincerely appreciated, and we will be sure to share your comments with them. It is also pleasing to hear that we could accommodate the changes to your travel plans and assist in making your stay as seamless as possible. Thank you again for your generous review and ongoing support. We greatly value your patronage and look forward to welcoming you back on your next visit. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that your visit was a comfortable one and appreciate your loyalty as an ALL Accor Classic member. It is wonderful to know that several aspects of your stay contributed positively to your experience, including your time spent enjoying our food and beverage offerings. We are equally pleased that you found your accommodation welcoming and well presented, helping to make the most of your short visit. Thank you again for your kind comments and recommendation. We truly value your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Nathan, Thank you for taking the time to share your feedback. We're very sorry to hear about your arrival experience and the series of issues that followed. We understand how important a smooth check-in is, particularly when travelling for a scheduled meeting, and we're disappointed that we fell short from the moment you arrived. We sincelry apologise that on-site parking was unavailable and that the alternative parking arrangements were both inconvenient and costly, especially given the weather conditions. We recognise the additional frustration of having to park some distance away and walk to the hotel. We're also concerned to hear that your luggage was not delivered to your room as advised. After entrusting your bags to our Concierge team, you should not have needed to make an additional trip through already busy lifts to retrieve them. We have shared this feedback with our Front Office and Concierge teams to reinforce this. Combined with the lift disruptions, we understand how these issues created unnecessary delays and impacted your ability to get to your meeting on time. This is certainly not the experience we want our guests to have, and we apologise that our team failed to deliver our usual standard of service and certainly fell short on this occasion. Thank you for bringing these matters to our attention, please do not hesitate to reach out directly if you choose to stay with us again. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that your visit was an enjoyable one and that you were able to make the most of the facilities available throughout your stay. It is particularly rewarding to know that several aspects of your experience left a positive impression. Feedback such as yours is greatly appreciated by our team, who work hard to create a welcoming and memorable experience for every guest. Thank you also for your valued loyalty as an ALL Gold member and Accor Vacation Club member. We truly appreciate your continued support and look forward to welcoming you back again for another enjoyable stay in the future. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Dannielle, Thank you for your feedback. I sincerely apologise that your stay did not meet expectations. The brown water and disruption to the water supply were the result of unexpected urgent works, however I completely understand how disappointing and concerning this would have been, particularly when only limited information was available at check-in. Please be assured that this experience is not reflective of the standards we strive to deliver. We appreciate your comments regarding the condition of the hotel and value-for-money, and these have been shared with our leadership team as we continue investing in improvements to the property. Thank you for recognising our team members, and I am sorry that the condition of the hotel and the unexpected maintenance issues detracted from an otherwise positive service experience. We hope to have the opportunity to provide you with a much better stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent business stay. We are delighted to hear that our team left such a positive impression and that you enjoyed a comfortable experience overall. As a valued ALL Classic member, we greatly appreciate your continued loyalty and support. It is wonderful to know that several aspects of your stay contributed to an enjoyable visit. At the same time, we appreciate your comments regarding the in-room amenities and Wi-Fi performance. Guest feedback such as yours helps us identify opportunities to enhance the overall experience, and your observations have been noted for review. Thank you once again for your recommendation and kind words. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We sincerely appreciate your loyalty as an ALL Accor Silver member and are grateful for your continued support. I am sorry that your experience did not meet the standards we strive to provide. In particular, I regret the issues you encountered during your stay, as well as the disappointment surrounding the recognition of your membership benefits. We understand how important it is that our loyal members feel valued, and I apologise that this was not reflected in your visit. Your comments have been shared with the relevant teams for review and follow-up. Thank you again for your honest feedback. It helps us identify where improvements are needed, and we hope to have the opportunity to welcome you back and provide a much more seamless experience in the future. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Guest, Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found our rooms to be clean and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share such wonderful feedback following your recent stay. We are delighted to hear that your experience was so memorable and that our team helped make your visit a special one. Your kind words are greatly appreciated and will be shared with our colleagues, who are passionate about delivering genuine and attentive hospitality. As a valued ALL Diamond member, we are particularly pleased to know that you felt recognised throughout your stay and that the benefits available to you enhanced your overall experience. It is always rewarding to receive such positive feedback from our loyal members, and we are grateful for your continued support of the Accor family. Thank you once again for your generous recommendation and perfect scores across so many areas of the guest journey. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Guest, Thank you for sharing your feedback and for your valued loyalty as an ALL Classic member. Whilst we are disappointed that your stay did not begin as it should have, we are pleased that our team was able to find a suitable resolution and turn the experience around. Your kind comments regarding the professionalism and care shown by our colleagues across the hotel are greatly appreciated. We also sincerely thank you for highlighting Mew, our Duty Manager, whose commitment to guest satisfaction clearly left a positive impression. We will be delighted to share your recognition with her, as it is always rewarding to hear when a team member's initiative and service make such a meaningful difference to a guest's stay. Your observations regarding the presentation of the original accommodation have also been noted and will be reviewed with the relevant teams to ensure our standards are consistently maintained. It is wonderful to know that you left feeling comfortable and well looked after, and that the alternative accommodation provided such an enjoyable environment during your visit. We are grateful for your recommendation and look forward to welcoming you back for another memorable stay in the future. Regards, Guest Experience Team Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent business stay and for your valued loyalty as an ALL Classic member. We are pleased to know you found our team welcoming and helpful throughout your visit, and that you were able to enjoy many aspects of your stay. At the same time, we are sorry that several areas did not meet expectations. Your comments regarding external noise, the condition of the bathroom, and the unpleasant odours in the public facilities have been shared with the relevant teams for review, as this is certainly not the standard we aim to provide. We also regret your disappointment with the arrival experience. While early room access is one of the recognised benefits available through the Accor Live Limitless programme, we understand how frustrating it can feel when a room is available but cannot yet be allocated. Whilst we strive to provide every guest with the same high standard of service and care, we also seek to honour the benefits associated with loyalty membership tiers and ensure eligible members can enjoy the privileges that form part of the programme. Thank you again for your candid feedback. It helps us identify where improvements are needed, and we hope to have the opportunity to provide you with a more seamless experience on a future visit. Kind regards, Guest Experience Team Pullman Brisbane King George Square

Dear Alison , Thank you for taking the time to share your feedback. I am sorry to learn that your stay did not meet your expectations. Please accept my apologies for the condition of the bathroom and for the disappointment regarding your room experience. I am also sorry that we did not provide a room upgrade as an ALL Gold member, nor explain why an upgrade was unavailable at the time. This is one of your benefits being a Gold member of Accor and I sincerely apologise we fell short in this regard. We're currently undertaking a full lift modernisation project to improve reliability and guest comfort. While there may be occasional delays, we're doing everything possible to minimise disruption and appreciate your patience during this important upgrade. I apologise if this was not communicated clearly prior to or during your stay. As a gesture of goodwill and in recognition of your experience, I have arranged for 2,500 ALL courtesy points to be credited to your account. Thank you for your valued loyalty, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your stay was such a positive experience, particularly after a long day of travel. Knowing that our team was able to provide a warm and welcoming arrival that helped you feel at ease is incredibly rewarding. As a valued ALL Accor Gold member, we greatly appreciate your loyalty and continued support. Your kind comments about the service you received and the genuine hospitality shown by our team will be shared with everyone, as recognition such as this is always appreciated and serves as great encouragement. Thank you again for your generous review and recommendation. We look forward to welcoming you back again soon and providing another memorable stay. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square