Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.6/5 3,843 reviews

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  3,843 reviews

Customer review rating 4.0/5

Emma C. Friends - Confirmed reviews ALL

It was a great location, and it was the second time I have stayed at the property. Unfortunately, even though the room was big for three people the following were issues: - 3 people in a room does not always mean that 2 people want to share a bed. Even with selecting 3 beds when booking it seems that we don't get three separate beds. I travel a lot with friends and the Pullman is not the only one this is an issue at - Room 758 - the bathroom door has expanded (being wet at some point) and you could not shut it easily. Having three friends sharing the room made this a little difficult to have a closed room. - Room 758 - appeared to have some mould on the ceiling in the bathroom - Upon a late arrival (around 11.30pm), we were initially motioned to use our card as we stood at the doors with our luggage.

Dear Emma C., Thank you for taking the time to share your thoughts about your recent stay with us. We are pleased to hear that you enjoyed our location and that this was your second visit to Pullman Brisbane King George Square. We appreciate your feedback regarding the bedding arrangement and understand that preferences can vary among guests. While we strive to accommodate all requests, we recommend reaching out to our team directly during your booking to ensure your specific bedding needs are met. I apologize for the inconvenience you experienced with the bathroom door and the condition of the ceiling in your room. Maintenance issues such as these are taken seriously, and we will review your comments internally. Lastly, I regret that your late arrival did not meet your expectations. Our team is dedicated to providing assistance and will review the check-in process to enhance our services. Thank you once again for your valuable feedback, and we hope to welcome you back for another enjoyable stay in the future. Best regards, Pullman Brisbane King George Square

Customer review rating 2.0/5

Michelle M. Families - Confirmed reviews ALL

We booked accommodation for one night to see a concert, as you could imagine this was a very busy time for the hotel (I'm very understanding of that) my check went smoothly, no issues, staff were very polite and friendly. I needed to park my car (4WD) and was informed that due to a busy night at the hotel no parking was available onsite - no problem, I was directed to the car park across the road, again no problem. Until I pulled up into the driveway of the car park and realised my car was too high and I would not fit. I returned to the hotel and was greeted by one of the young men outside. Although I was starting to feel frustrated I remained polite. This young man constantly referred to me as 'sir' and I'm a female (I get he is young, he is learning, probably feeling nervous because it was SO busy.) I didn't say anything but I did think, come on I'm very clearly not a male. When he directed me to parking in other car parks, I asked him where they are, explaining that I'm not from the city, I have no idea where I'm going and asked for directions, his reply was 'oh I don't know', I asked if he knew the height restrictions for the car parks as my car wouldn't fit in across the road, hoping it was going to fit in elsewhere, he just kept saying 'oh I don't know'. So I was left driving around the city, trying not to look at my phone for directions whilst driving looking for a car park. I drove around for about 45 minutes because my car was too high for most car parks. Again, I understand the parking issue was not his fault, but there was no resolution offered. There were small sedans parked at the front of the hotel that would very easily park my high 4WD but moving those cars wasn't offered, I was just expected to drive around and figure it out for myself. By the time I got into my room I was feeling completely over it, I opened the fridge for a drink of water and there were nothing there - ince when does a hotel not even have water in the room??? And a Pullman Hotel at that, I wasn't booked in at the Ibis or a cheaper hotel, I was at the pullman. I expected more and I was very disappointed. The room was OK, quite dated but clean, the same for the bathroom, quite dated but clean. Staff at reception were friendly. I'm an Accor Vacation Club member and have previously been an Accor Plus member for quite a few years - I have not re-joined recently because each time I stay in an Accor property I just get disappointed. Since COVID your hotels have fallen apart and your prices have gone through the roof. I doubt I'll book to stay at this property again.

Dear Michelle M., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Brisbane King George Square. We appreciate your understanding of the busy atmosphere during the concert and are pleased to hear that your check-in experience was smooth and our staff were polite. We sincerely apologize for the inconvenience you encountered with parking and the lack of assistance in finding a suitable solution. While we strive to provide our guests with accurate information, it is clear that we fell short in this instance. Your comments regarding the lack of water in the room and the condition of the accommodations have been noted. We aim to meet the expectations of our guests, especially those who are loyal members of the Accor family. We value your feedback and will use it to improve our services for future guests. Thank you for your previous patronage, and we hope to have the opportunity to welcome you back for a more satisfactory experience. Best regards, Pullman Brisbane King George Square

Customer review rating 3.5/5

Arlett A. Families - Confirmed reviews ALL

PRepaid carpark but it when we arrived it was already full. Still waiting for the refund. I don’t know if I am getting one. I haven’t received any email yet.

Dear Arlett A., Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the air conditioning and the parking situation. Please rest assured that our team is reviewing your parking refund and will be in touch with you shortly. Best regards, Pullman Brisbane King George Square

Customer review rating 4.5/5

Debbie M. B. Business - Confirmed reviews ALL

Stayed for 2 nights, breakfast in the café is lovely and the desserts from the restaurant were amazing. Was disappointed to see you no longer sell Diet coke in the cafe.

Dear M.. B., Thank you for your kind words regarding our location, staff, and dining experiences. We appreciate your feedback about the availability of Diet Coke in the café and will certainly take it into consideration as we continually assess our offerings. Best regards, Pullman Brisbane King George Square

Customer review rating 5.0/5

Jan M. R. Friends - Confirmed reviews ALL

Check in went smoothly, room had 2 queen size beds, great bathroom with double sinks and lots of towels. Quiet room and great location for us

Dear Jan M. R., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the smooth check-in process, comfortable accommodations, and our convenient location. Your satisfaction is important to us, and we look forward to welcoming you back. Best regards, Pullman Brisbane King George Square

Other web-users rate our hotel

  • 1,228 reviews 8.4/10 Location
  • 2,504 reviews 4.7/10 Room
  • 1,996 reviews 6.3/10 Service
  • 42 reviews 4.9/10 WiFi
  • 1,009 reviews 5.4/10 Comfort
  • 780 reviews 4.1/10 Cleanliness
  • 769 reviews 2.3/10 Amenities
  • 682 reviews 3.8/10 Vibe

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