Dear Wendy, Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay and found the room to be clean and comfortable. It is wonderful to know that you appreciated the ambiance of our renovated accommodations, even with their classic touches. We are pleased that you had the opportunity to enjoy our pool area and that you found the dining experience in our restaurant to be exceptional. Your commendation of our team especially Andreas is greatly appreciated. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Caroline, Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments on our central location. We acknowledge your concerns about the condition of our rooms and bathrooms, and we continuously evaluate our facilities for improvement. We do hope to welcome you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Sonya, Thank you for your positive feedback regarding our banquet team and concierge services. I apologize for the inconsistency in daily amenities provided in your room. Your observations have been noted for our housekeeping team to be aware of. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback and for your loyalty as an ALL Classic member and Accor Vacation Club member. We are delighted to hear that you had an enjoyable stay overall and that our breakfast was a highlight of your visit. It is wonderful to know that the quality and selection helped make your stay more enjoyable, and your kind comments will be shared with our team. We are also pleased that many aspects of your experience, including your booking process, cleanliness and service, met your expectations. At the same time, we appreciate your honest assessment that there is room for improvement. Feedback such as yours is invaluable in helping us identify opportunities to enhance the overall guest experience. Thank you again for your balanced and constructive comments. We truly value your support and look forward to welcoming you back for an even better stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that our location was well suited to your conference requirements and that you enjoyed your stay. It is particularly pleasing to know that you found your room well appointed and that the service provided by our front desk team helped make your experience a positive one. We also appreciate your comments regarding the booking process. Whilst we are pleased that your stay itself met your expectations, we are sorry to learn that arranging your reservation through the call centre was less seamless than it should have been due to the poor connection quality. We understand how important a smooth booking experience is from the very beginning of the guest journey, and we appreciate you bringing this to our attention. Thank you as well for your support as an ALL member and Accor Vacation Club member. It is wonderful to see that you enjoyed so many aspects of your stay, including the cleanliness, breakfast offering and service from our team. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Jacqueline, Thank you for taking the time to share your feedback, and please accept my sincere apologies that your arrival and overall experience did not meet the standard you should expect from us, particularly as a Platinum member. I am sorry that the check-in experience felt average and that you did not receive the level of recognition, information and assistance you expected. As a Platinum member, we certainly appreciate your loyalty, and I understand your disappointment that this was not reflected in the welcome you received. This will be brought to the attention of our reception team. Prior to arrival, we send a pre-arrival email to our Platinum members to provide any necessary information and to offer assistance with arrangements ahead of their stay. However, I appreciate that this should complement, rather than replace, a warm and informative welcome at check-in. With regard to the upgrade, unfortunately, on the dates of your stay we were at complete occupancy for rooms with two double beds, so we were unable to extend an upgrade within that room category. I sincerely apologise that this was not clearly explained to you at the time. We should have communicated this more effectively and ensured you understood what options were available. I am also sorry that your interaction regarding parking did not leave you feeling that your needs were being properly acknowledged. Our team should always be attentive and helpful when assisting with any aspect of your stay. Finally, I am disappointed to hear that you found the room dated and only average. We recognise that the condition and presentation of our rooms are an important part of the overall guest experience, and your comments will be shared with the relevant team for consideration. Please accept my sincere apologies for the shortcomings during your stay. We truly value your Platinum membership and appreciate your continued loyalty, and I am sorry that on this occasion we did not deliver the experience you deserved. We do hope we can welcome you back for a much more enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Lavinia, Thank you for taking the time to share such detailed feedback regarding your stay. I would like to sincerely apologise that your experience fell so far short of the standard we aim to provide. There were clearly a number of issues throughout your stay, and I completely understand your disappointment. The condition and cleanliness of the room, including the dust, marks in the bath, sticky light switches, and glasses that appeared not to have been properly cleaned, are unacceptable. I am also very sorry that the bathroom fan was not working and that the air conditioning had a smell. These are basic aspects of the room that should have been checked and addressed before your arrival. I also sincerely apologise that the robes and slippers were not initially provided, and that when they were delivered, they were stained. This understandably would have added to your frustration and is certainly not the level of presentation we expect from our team. We are equally sorry that your pre-ordered wine was not in the room, that the in-room telephone was not working, and that the room service app was unavailable. Having to use your personal mobile phone to order room service should not have been necessary and is particularly disappointing when the technology provided for this purpose was not functioning. It is, however, wonderful to hear that you enjoyed the food. I appreciate that this was one positive aspect of your stay, but I fully acknowledge that the quality of the food does not make up for the numerous issues you experienced with the room and service. As a gesture of goodwill and in recognition of the inconvenience caused, we have arranged a refund for the pre ordered wine and room service breakfast you had during your stay. Please accept our sincere apologies for the overall experience. Your feedback has been taken seriously, and the concerns you have raised regarding housekeeping, room maintenance, amenities and service will be shared with the relevant teams for review and follow-up. We are genuinely sorry that we did not provide you with the comfortable and seamless stay you should have received, and we appreciate you bringing these matters to our attention. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to hear that your experience felt like a home away from home. It is particularly rewarding to know that you enjoyed the spacious and comfortable room, the lovely views of the city gardens, and the welcoming service provided by our team. Creating a warm and memorable experience for our guests is what we strive for, and your kind comments mean a great deal to us. We are also pleased that the cleanliness of your room stood out during your stay. Attention to detail is something our housekeeping team takes great pride in, and they will be delighted to hear that their efforts contributed so positively to your comfort. Thank you as well for recognising our sustainability initiatives. We are committed to reducing our environmental impact wherever possible, and it is encouraging to know that these efforts were noticed and appreciated. We are truly grateful for your recommendation and your generous comments. It was a pleasure to welcome you, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are pleased to hear that you found your stay comfortable and that our location was convenient for your visit. It is also encouraging to know that your booking experience, arrival and departure were all positive aspects of your stay. At the same time, we are sorry to learn that the condition of the hotel did not meet your expectations. We appreciate your honest comments regarding the accommodation and overall presentation, and we understand how a property that feels worn can impact the guest experience. Your feedback regarding both the room condition and cleanliness has been noted and will be shared with the relevant teams for consideration. Thank you for your balanced and constructive feedback. We value your continued support and appreciate you taking the time to highlight areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the high standards you expect from us. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Robert, Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear that you found aspects of your stay uncomfortable and that the condition of the hotel did not meet your expectations. We value your feedback and appreciate you bringing these concerns to our attention. Your comments are important in helping us identify areas for improvement and continue to enhance the quality of our facilities and services. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for choosing to celebrate your anniversary with us and for taking the time to share your feedback. We are delighted to hear that you had an enjoyable stay and that you found your room clean, comfortable and well appointed. It is also wonderful to know that our team contributed positively to your experience. Your kind words are greatly appreciated and will be shared with them. We are pleased that you had the opportunity to visit the new KG Bar and that it left such a positive impression. It is always rewarding to hear when guests enjoy our facilities and the atmosphere we strive to create. Thank you as well for your continued loyalty as an ALL Diamond member. We are delighted that you enjoyed your welcome amenity and felt recognised during your stay. While we regret that a room upgrade was not available on this occasion and that you were unable to enjoy your welcome drink, we appreciate your understanding that upgrades are subject to availability. Thank you again for your thoughtful review and for choosing to spend such a special occasion with us. We look forward to welcoming you back for another memorable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good evening, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed the spaciousness of our rooms and that many aspects of your stay were satisfactory. Your comments are greatly appreciated. We are, however, sorry to learn that noise from the lift bell affected your comfort, particularly during the evening and overnight hours. We understand how important a quiet environment is for a restful stay, especially when travelling for business, and we regret that this disturbance impacted your experience. Thank you for highlighting this concern and for your suggestion regarding the lift bell volume. Feedback such as yours is valuable, and we will share your comments with the relevant team for review as we continually look for ways to enhance our guests' comfort. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more relaxing and enjoyable stay. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Dear Wooi, Thank you for taking the time to share your feedback. We are sorry that aspects of your stay did not meet your expectations. We apologise for the delay in delivering the requested drinking water and slippers. We understand that, after making the request, waiting more than 15 minutes was frustrating, particularly when you were expecting these items to be readily available. We also acknowledge your comments regarding the condition of the furniture in the room. We appreciate you bringing this to our attention, and we will share your feedback with our relevant teams as we continue to review and improve the condition and presentation of our guest rooms. Please accept our sincere apologies for the inconvenience and disappointment caused, and thank you for helping us identify areas where we can improve. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square

Good Morning Jamie, Thank you for this feedback, our endeavour is to ensure all our guests have a comfortable experience with us. Our external laundry providers use a variety of different methods and solutions to ensure our cleaning and pressing of linen is to a satisfactory level, we will share this feedback with our Executive Housekeeper for them to share with our providers. Our parking is advertised in all our booking platforms and is present in our booking confirmations, I apologise if you felt you were misinformed about this. We hope you have the chance to have a better experience with us in the future, should you return please reach out to myself or our Guest Experience team via pu… Thank you, Thomas Annand Front Office Manager

Good evening, Thank you for taking the time to share your feedback and for your loyalty as an ALL Classic member and Accor Vacation Club member. We appreciate your honest comments regarding your recent stay. Whilst we are pleased to hear that you found the booking process straightforward and that the cleanliness of the room met your expectations, we are sorry to learn that the overall accommodation experience did not reflect the standard you were anticipating. We understand your disappointment in finding the room lacking some of the features and sense of comfort you associate with a premium hotel experience. Your observations about the room feeling quite basic, as well as your suggestions regarding bottled water replenishment and a minibar offering, are appreciated and will be shared with the relevant teams for consideration. We also value your comparison based on previous stays within the Accor network. Feedback from guests who are familiar with our brands is particularly helpful in understanding where we can improve and better meet expectations. Thank you again for your constructive feedback. We are grateful for your support and for taking the time to let us know where we can do better. We hope to have the opportunity to welcome you back in the future and provide an experience that leaves a more positive and lasting impression. Kindest, Jayme Wallace Guest Experience Supervisor Pullman Brisbane King George Square