Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.8/5 3,068 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,068 reviews

TripAdvisor Rating  4.0/5  2,469 reviews

Customer review rating 2.0/5

Mw Business - Confirmed reviews ALL

Oh in my room did not work, used my mobile to call reception for room service, on hold for 35 minutes before I hung up

Customer review rating 5.0/5

Ross C. Business - Confirmed reviews ALL

I left an item in my room, followed up 5 days later, and you had it. Excellent. Good gym which is important

Well appointed hotel.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Clean & easy check in & out...

Dear Richard, Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel well-appointed and appreciated the cleanliness, as well as the ease of check-in and check-out. Providing a comfortable and efficient experience for our guests is our priority. We look forward to welcoming you back for another positive stay in the future. Best regards, Tarunika Dasgupta - Front Office Manager

EXPECTED MORE FROM PULLMAN BRISBANE

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

My partner and I checked in around 7.30 so ordered a late room service around 9.30am which was excepted and confirmation the order be delivered in 30 mins. 45 mins had passed and did not receive my room service dinner. i tried to call room service, operator, restaurant, the hotel from an outside number several times. Dinner finally turmed up around 11.30pm when we about to go to sleep. The dinner was so cold and wasn't very nice at all. Disappointed that I could not speak to anyone at the hotel. The air con wasn't working properly and did not cool the room down at all. As a member of Accor I wont be staying at this hotel again as I could pay the same price elsewhere and receive a much better service and experience.

Dear Vinnie, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence when it comes to the experience with our Room Service that you had. I have removed this item from your bill and you should see the amount returned to your credit card in the coming days. I am very sorry for the inconvenience caused by this and thank you for your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Rosengren - Guest Services Manager

Good location

Customer review rating 3.5/5

Sarah B. Couples - Confirmed reviews ALL

2 night weekend break in a king room. Room quiet and comfortable bed. Small fridge (freezer section didn’t work), tea and coffee supplied. No robe or slippers.

Dear Sarah, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence when it comes to the appearance and presentation of your guest room. We are working towards updates and improvements of our hotel and facilities and your feedback is invaluable as we plan for this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarunika Dasgupta - Front Office Manager

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Other web-users rate our hotel

  • 718 reviews 9/10 Location
  • 1,656 reviews 5/10 Room
  • 1,468 reviews 6.8/10 Service
  • 68 reviews 4.3/10 WiFi
  • 673 reviews 5.1/10 Comfort
  • 510 reviews 4.6/10 Cleanliness
  • 380 reviews 3.8/10 Amenities
  • 338 reviews 5.3/10 Value

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