Pullman Brisbane King George Square Hotel 5 stars

Check-in staff were amazing aswell as Liam from the bar upstairs. However the hotel just seemed a little outdated. For example the hooks on the back of the door were broken and carpet stained.

change room three times on the day checked in, but non of those Air-con was working

Lovely room, spoilt by tiny old fashioned television and noisy air conditioner. Tv actually broke down whilst watching a program. Facilities are good, lovely dining room and cafe. Food was terrible and my wifes meal had to be re done because the chicken snitzel was burnt. Second attempt wasnt much better. However we still enjoyed our stay with the location of the building being paramount to our enjoyment.

From the moment I checked in till I checked out the staff were super friendly & professional. My room was great and very comfortable bed

Expensive car parking, stayed here for change rather than mecure, no difference

We were originally going to stay at the Ibis Styles which have amazing views over the river and Southbank. Our hotel became unavailable due to a large company booking it out for 3 weeks including the period during which we were meant to stay. The Ibis staff were amazing and managed to get us a room at the pullman as it was my husbands birthday that weekend. Thankyou for the complimentary drinks we enjoyed at your roof top bar. The hotel was nice but I think was missing some of its 5 star features due to covid. Our room was on a high floor as requested but looked at a wall and a construction sight as well as some nice city buildings. The room was ok but the air-conditioning was very loud at night. The staff at reception didn't seem as friendly as normal and we didn't get a hello too many times as we came in and out of the hotel. The parking guys were the best and friendliest of all the staff we met. Maybe it was wearing the masks during restrictions. I am not sure if we will return but our experience was still pretty good overall. The location of the property is excellent

- Having stayed in a number of Pullman Hotels globally, room was well off brand and of a poor standard. Staff were very economical on responses when asked if the room was Mercure or Pullman. - No hot water in room on arrival - had a cold shower. Stayed for over a week and hot water was never consistent and lukewarm at best. Escalated to management who just suggested to run the water for 20 minutes. - No bottled water in room, which for an isolation hotel is pretty poor. - Paid for wifi (haven't done that at a hotel in years) only to be told at check out that i was entitled to free wifi. Hannah from concierge team had told me everyone must pay. - World's smallest TV with picture quality that would frequently freeze. In Room dining menu on TV did not load. - Two separate occasions on two separate evenings in room dining team did not answer phone. - Had groceries delivered due to QLD government restrictions on skilled workers from interstate. Despite following up with concierge team was told had not been delivered only to have them dropped at the room almost two hours later. - Had food delivered as in room dining did not answer the phone. Took over three hours to be delivered to room after being told it was not in hotel. Warm sushi was thrown out. - Through out stay room was ice cold. Calls to maintenance were unable to correct the issue.

From the time we arrived to the time we left the staff were friendly and made us feel welcome, the rooms was clean & tidy, this was the second time we have stayed and the Pullman and would stay there again.

The concierge and reception staff were very good, unfortunately the hot water takes 15 minutes to reach the room and whilst this is inconvenient it is also environmentally unfriendly. This also caused me to skip the morning shower as the noise of the water running for 15 minutes.

Relaxing and an enjoyable experience, Thankyou very much.

We have stayed at the hotel now on 3 consecutive occasions and on each of these the airconditioning has been unable to be adjusted. Even moving rooms the same issue was encountered. The issue is that the heating did not work and the rooms were freezing cold. NOT GOOD. Considering we are regular users of ACCOR hotels as a member, I am very disappointed. Secondly, no welcome drinks on stay.

Thank you for a great stay, the room was beautifully presented and the Front Desk were very welcoming. We love returning to Gold Finch Restaurant where the Breakfast team welcome us by name and are made to feel right at home every time - A 5 Star Stay...

Visiting family it was important to have a central location with all facilities - it was perfect

A one night stay for a night out with friends at Gambaro's Seafood Restaurant. We decided to stay overnight here. Large room with a comfy king bed. Work desk area which was put to good use, bathroom was big but had our pet hate which is a shower bath. However, it is quite low set and not too deep so my wife who suffers from hip and knee issues managed to navigate it without too much trouble

Was disappointed to be located right by the elevator from the get go, when I asked to change I was re-located to on of the lowest level and on the very busy street. Staff was not friendly and my Gold status did not make any difference (apparently because my company books through an Agent!). Toilets were leaking and therefore making a constant noise.