Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.7/5 3,842 reviews

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Pullman Brisbane King George Square - Image 1
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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,842 reviews

TripAdvisor Rating  3.9/5  2,527 reviews

If I could give less than one star I would!

TripAdvisor rating 1.0/5

Rebecca C Business - TripAdvisor review

I’d like to start by saying I sent the below feedback to the hotel manager email 24 hours before I posted this review, to give them the opportunity to respond. I did not get a response. To say we were disappointed in this alleged 5 star hotel would be an understatement. I’ve been in third world countries and received better service and surroundings. We travel regularly for work and this stay was three days in total. On arrival we did not receive any assistance with our bags (the porter watched us get out of the taxi and collect our 4 bags before watching us carry them inside). Once inside he did offer us a trolley and loaded our bags onto it, but when I asked if they could be brought up to our room this was refused and had to push the trolley ourselves. 6 hours later the trolley was still outside our room. The room was not cleaned properly - the fabric headboard was stained and dusty, there was a dirty glass and washcloth in the bathroom, toothpaste residue all over the taps and clothes moths throughout the room. The carpet was torn, there was only one bedside lamp (and it was broken), one chair (unlike the picture of the room which showed two) and no bedspread or throw cushions as advertised. The towels were threadbare, only 2, no additional pillows in the cupboard nor robe as advertised. No toiletries, coffee machine or mini bar as advertised either. The air conditioning thermostat did not work - so you either froze when it was on or sweltered when it was off. The internet did not work either, and on calling the help line for the internet I was told there was a “billing issue” with the hotel and had to be provided with a special code so I could conduct my work. Each day on our return we found the room remained poorly cleaned - beds not made properly, tea bags not replaced ironing boards left up, no vacuuming, and strangely kept turning the fridge up (we had turned it down as it was not cold enough to keep our milk fresh). My husband and I are both Accor members, and this hotel is well below our expectations for a “5 star hotel”. And our booking is supposed to be a “deluxe” room! Do yourself a favour and book the Hyatt, it’s the same price and actually IS a 5 star hotel.

Customer review rating 5.0/5

Tim H. Families - Confirmed reviews ALL

What a great place. Very handy to everything and great staff.

Dear Tim, Thank you for the amazing review and perfect rating! We are so glad to hear you had a great stay and found the location convenient, along with our friendly staff. As a valued Platinum member, we truly appreciate your loyalty and are delighted to have met your expectations. We look forward to welcoming you back soon! Sincerely, Cecile Pellegrino - Guest Relations Manager

Customer review rating 2.5/5

Thomas A. Couples - Confirmed reviews ALL

We found the room outdated compared to the Pullman in CBD Melbourne, so we didn't have anywhere near the same ambient experience. The photos looked different to the actual room. We found a cluster of pubic hair in our bedsheets on the first night, and dandruff and white hair on our headboard… not a good start to our first night. Bathrobe and slippers needed to be requested. We found it relatively poor transparency to be told they had recently discontinued the mini bars in the rooms, which should be made clear to guests on booking out of courtesy. We were flabbergasted that no ‘water’ was supplied in the mini bar fridge, so we needed to request water, which is a basic hotel complement. The room had no stationery, paper, pen, or basic supplies. The toilet was leaking water at all times, most noticeably at night during sleep, so we need a device to close the bathroom door just to be able to sleep. Overall, the hotel's location was great, but we were not happy with the quality of the accommodation and the lack of basic amenities and water. The room rate cost wasn't up to the standard and value one would expect for the room rate, and a 4-night stay. As a long-term Accor member, I was very disappointed with this experience.

Dear Thomas, Thank you for sharing your feedback, and I am truly sorry to hear that your stay did not meet the expectations you have come to expect as a valued long-term Accor member. We sincerely apologise for the issues you encountered with the room, including cleanliness concerns, missing amenities, and the lack of transparency regarding the mini bar and water. These are certainly not the standards we strive to uphold, and I can understand how frustrating it must have been, especially during a multi-night stay. The cleanliness issues you mentioned, have been shared with our housekeeping team for immediate action. We also regret that there were missing basic amenities like stationery and bathrobe/slippers, and that you experienced the issue with the leaking toilet. These are all areas that we need to address to ensure a more comfortable experience for our guests moving forward. Please accept our apologies for not meeting your expectations, particularly as a loyal Accor member. We will certainly be reviewing our practices to ensure that information about the mini bar and other basic amenities are more clearly communicated to guests at the time of booking, and we’ll make sure the issues you mentioned are addressed. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide a much more enjoyable experience. Sincerely, Cecile Pellegrino - Guest Relations Manager

Customer review rating 2.5/5

Wilma D. Solo - Confirmed reviews ALL

I stayed the night in Brisbane for a concert in the convention centre. At check in I was asked to pay for the accommodation, although I had used a free night thru ALL program. No acknowledgment for being a ALL member. The room was nice. Shower over bath though. Dinner in Goldfinch was enjoyable. In the morning after I returned from a long walk. I was able to access the lift but not my room. So back down to reception to have sorted out. Each time up or down the lift is 5-10 min wait. So approx 15 min wasted. I gather my belongings and stand in priority for ALL members to check out, as I had a q. I ended up walking out after 10 min as I had a train to catch to be at work on time. - no ALL acknowledgement - slow lifts - locking out of room - shower over bath + restaurant food was good. Staff very helpful. Was able to use dining card. + Pullman hotel KGS is handy to the bus station directly across the road.

Dear Wilma, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your dinner at Goldfinch, found our team helpful, and were able to make good use of your dining card. We are also glad our location near the convention centre and transport options added convenience to your stay. However, we are genuinely sorry to hear about the issues you faced, particularly the lack of recognition for your ALL membership, the lift delays, the inconvenience of being locked out of your room, and the missed opportunity to properly check out due to time constraints. These are not the experiences we aim to provide, especially for our valued loyalty members, and we apologise for the frustration caused. Your feedback has been shared with our front office and maintenance teams for follow-up, and we will be reviewing our processes to ensure better communication and smoother service moving forward. We appreciate your comments and hope we have the chance to provide you with a more seamless and rewarding experience on your next visit. Sincerely, Cecile Pellegrino - Guest Relations Manager

Customer review rating 4.5/5

Relma F. Friends - Confirmed reviews ALL

Good service nice staff

Dear Relma, Thank you for your kind words! We are so glad you enjoyed the service and found our staff welcoming. It is great to hear that our location worked well for your stay. We hope to welcome you back again soon! Sincerely, Cecile Pellegrino - Guest Relations Manager

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Other web-users rate our hotel

  • 1,090 reviews 8.5/10 Location
  • 2,319 reviews 4.8/10 Room
  • 1,843 reviews 6.2/10 Service
  • 37 reviews 1.6/10 WiFi
  • 997 reviews 5.1/10 Comfort
  • 705 reviews 4.1/10 Cleanliness
  • 573 reviews 3.7/10 Vibe
  • 550 reviews 2.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.