Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.5/5 3,863 reviews

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Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  3,863 reviews

TripAdvisor Rating  3.9/5  2,547 reviews

Customer review rating 1.5/5

Adrian D. Business - Confirmed reviews ALL

Extremely disrupted night due to water hammer

Dear Adrian, Thank you for sharing your feedback. I sincerely apologize for the disturbances caused by the water hammer during your stay. We understand how important a peaceful environment is for our guests and appreciate your understanding in this matter. Goodbye, Pullman Brisbane King George Square.

Customer review rating 2.0/5

Matthew T. Business - Confirmed reviews ALL

The lobby is well fitted out but the hotel really needs a refurbishment. Checkin was slow with only one person on the counter. First room smelt strongly of mould when walking in, noticed black mould all around the air conditioner vent and surfaces had not been properly cleaned. Thermostat in the room was also broken. Reported it to reception and they moved me to a new room which had no issues. The new room had a Nespresso machine which seemed odd when the first one didn't. One lift was broken down and the other has some control system issues, the staff lifts were available for use by guests which worked but don't fit the 5 star hotel experience. Apparently the lift had been down for weeks prior. Parking was extortionate, I was there for two nights 3 days so paid for 3 nights parking and still got an excess charge higher than an additional day when I left, nobody in the hotel seemed able to help with this. Accor discounts were not applied to meals at checkout. Overall the staff were polite and as helpful as they could be. I struggle to see how this hotel can be rated 5 stars with the condition of it, is more like a 3 star hotel. They seem understaffed with no maintenance budget.

Dear Matthew T., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our location and the politeness of our staff. However, I regret to hear about the challenges you experienced during your visit. Please accept our apologies for the issues related to the cleanliness and condition of your initial room. Your comments regarding the mould and broken thermostat have been noted, and I assure you that we take such matters seriously as part of our commitment to guest satisfaction. It is also unfortunate to learn that the lift situation did not meet your expectations. We understand how important these amenities are and are actively working to resolve any ongoing concerns. Regarding the parking charges and meal discounts, I recommend contacting our team directly for clarification, as they are best equipped to assist with billing inquiries. Your insights are invaluable, and we will continue to strive for improvements. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future. Best regards, Pullman Brisbane King George Square

Customer review rating 3.0/5

Pradip R. Families - Confirmed reviews ALL

Was nice, the staff in the reception was so friendly and polite. But Car park is very expensive and not enough, had to park outside for the first day.

Dear Pradip R., Thank you for your feedback regarding your stay. We appreciate your kind words about our staff's friendliness. We acknowledge your concerns regarding the parking situation and pricing, and we strive to offer competitive rates while ensuring convenience for our guests. Best regards, Pullman Brisbane King George Square

Customer review rating 5.0/5

Kerrie W. Couples - Confirmed reviews ALL

Very friendly & helpful staff. Breakfast was sensational, highly recommended Pullman.

Dear Kerrie W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and our staff friendly and helpful. It is also wonderful to know that you enjoyed our breakfast offerings. We appreciate your recommendation and hope to welcome you back soon. Best regards, Pullman Brisbane King George Square

Customer review rating 4.5/5

Amy M. Friends - Confirmed reviews ALL

We had a really great stay

Dear Amy M., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, comfortable beds, cleanliness, and service. Your kind words motivate our team to continue providing excellent experiences for our guests. Goodbye and best wishes, Pullman Brisbane King George Square

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Other web-users rate our hotel

  • 1,215 reviews 8.5/10 Location
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  • 1,982 reviews 6.2/10 Service
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  • 1,030 reviews 5.3/10 Comfort
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  • 726 reviews 2.4/10 Amenities
  • 678 reviews 3.7/10 Vibe

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