Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.7/5 3,837 reviews

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  3,837 reviews

TripAdvisor Rating  3.9/5  2,525 reviews

really good location

Customer review rating 5.0/5

Glen T. Solo - Confirmed reviews ALL

Dear Glen, Thank you so much for the amazing! We are absolutely thrilled to hear this was the best stay you have had in a long time. That means a lot to us! We would love to welcome you back anytime, looking forward to your next visit already. Sincerely, Cecile Pellegrino - Guest Relations Manager

Rang down three time requesting toilet paper, Towels and universal charger. Was told would be up with each request. No charger, no toilet paper and towels were left on the FLOOR outside the door. No hygienic at all

Customer review rating 2.0/5

Kieran M. Families - Confirmed reviews ALL

Dear Kieran, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry to hear about the service issues you experienced during your stay. This is certainly not the standard we aim to provide, and we completely understand your frustration. Multiple follow-up calls for basic requests like towels and toilet paper should never be necessary, and it’s unacceptable that they were left on the floor—this is not hygienic and falls short of our service expectations. We’re also sorry that your request for a universal charger went unfulfilled. Your comments are taken seriously and have been shared with our housekeeping and front office teams to ensure we address these service gaps and retrain where needed. We appreciate your constructive feedback and hope you\'ll consider giving us another chance to provide the level of service you should have received from the start. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecile Pellegrino - Guest Relations Manager

Ok stay

Customer review rating 2.5/5

Julie A. Couples - Confirmed reviews ALL

Dear Julie, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet the standards you have come to expect from us. It is disappointing to know we let you down in several areas, especially as a returning guest. We sincerely apologize for the housekeeping oversights, such as the missing bottled water, low shower soap levels, and the general cleanliness of the bathroom. These are basic essentials, and we understand how frustrating it must have been to encounter these issues. We have shared your comments with our housekeeping team to ensure these areas are addressed immediately. Your feedback about the lighting, missing coffee machine, and minimal welcome amenities is also well taken, we are reviewing our in-room standards and arrival packs to ensure a more consistent and comfortable experience for all guests. We are especially sorry to hear about your breakfast experience. We have passed your comments to our kitchen team to review both food preparation and the practicality of our serving equipment. We truly appreciate your honest feedback; it helps us identify where we have fallen short and how we can improve. We hope you’ll consider giving us another opportunity to deliver the kind of experience you\'ve come to expect from us in the past. Sincerely, Cecile Pellegrino - Guest Relations Manager

Nothing wow about the stay

Customer review rating 2.0/5

K N. Families - Confirmed reviews ALL

Dear Mrs. N., Thank you for your detailed feedback. We sincerely apologize for the series of issues you encountered during your stay, from the check-in experience and room allocation challenges, to the oversight regarding your breakfast inclusion and the cleanliness concern. These are not the standards we aim to uphold. We understand how frustrating it must have been to deal with billing confusion and a room that did not feel properly prepared. Your comments about staff engagement and communication, especially regarding the lifts and room locations, are also noted and will be addressed with our team to ensure better service moving forward. We truly appreciate you taking the time to share your experience, and we hope for the opportunity to provide a far better stay in the future. Sincerely, Cecile Pellegrino - Guest Relations Manager

Good location.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Dear Kwok, Thank you for your feedback and for being a valued Silver member. We are delighted to hear Roger made such a great impression, he truly embodies the level of service we aim to provide, and we’ll be sure to pass along your kind words. We are sorry the rest of your experience did not meet expectations. We will review staff training and ensure member benefits and key hotel information are consistently provided at check-in. We appreciate your comments and hope to welcome you back for a smoother and more rewarding stay. Sincerely, Cecile Pellegrino - Guest Relations Manager

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Other web-users rate our hotel

  • 1,059 reviews 8.5/10 Location
  • 2,278 reviews 4.9/10 Room
  • 1,819 reviews 6.3/10 Service
  • 41 reviews 1.5/10 WiFi
  • 985 reviews 5.2/10 Comfort
  • 684 reviews 4.3/10 Cleanliness
  • 567 reviews 3.8/10 Vibe
  • 537 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.