The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,833 reviews

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The Sebel Brisbane - Image 1
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Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,833 reviews

TripAdvisor Rating  4.2/5  1,334 reviews

Customer review rating 5.0/5

Helen J. Families - Confirmed reviews ALL

Room was great. Staff were very welcoming and friendly

Dear Helen, Thank you for your kind words about your recent stay. We are delighted to hear that you found your room to your satisfaction and that our staff made a positive impression with their welcoming demeanor. Best regards, The Sebel Brisbane

Customer review rating 3.5/5

Paul M. Solo - Confirmed reviews ALL

Overall a good hotel for the needs of my stay. Surprised a 4* star rated hotel did not have an in room safe or a security 'spy hole' in the door. Apartment furnishings very tired for one of the more expensive rooms in the hotel. Housekeeping staff were attentive when needed. Breakfast at the Croft wasn't up to my expectations - with it being open to the public it did not fell welcoming to residents, especially having to queue and order at the counter.

Dear Paul, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments on our location and the attentiveness of our housekeeping staff. However, I regret to hear that certain aspects of your experience did not meet your expectations. We understand the importance of in-room safety features and will take your comments into consideration. Additionally, I apologize that the breakfast experience did not provide the welcoming atmosphere you anticipated. Your feedback is valuable as we continually strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future. Best regards, The Sebel Brisbane

Customer review rating 4.0/5

Dean O. Couples - Confirmed reviews ALL

Great place to stay but air conditioning was having problems with cooling.

Dear Dean , Thank you for your feedback. We are pleased to know you had a good stay. We appreciate your patience whilst we dealt with the air conditioning issue, we hope to welcome you back again shortly for a cooler stay! Best regards, The Sebel Brisbane

Customer review rating 2.5/5

Samantha A. Friends - Confirmed reviews ALL

Room smelled so bad I asked to be moved at 10pm. Front desk were kind enough to move me to a similar room on different floor and agreed the next day that Maintenance said it smelt.

Dear Samantha A., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the room's odor and appreciate your understanding in allowing us to relocate you. Your comments will be noted as we strive to enhance guest experiences. Best regards, The Sebel Brisbane

Customer review rating 2.0/5

Hannah G. Business - Confirmed reviews ALL

I wasn’t informed until finding a piece of paper in my room that there was overnight works happening. My travel companion had to move rooms as hers was full of the smell of cigarettes which the hotel happily accommodated. After a disrupted sleep we went to have breaky at the restaurant. It was absolutely filthy & they were out of basics like milk. Found the entire experience an overpriced let down.

Dear Hannah, Thank you for sharing your feedback regarding your recent stay. We regret to learn that the noise from ongoing renovations impacted your experience and that the cleanliness and availability of items at breakfast did not meet your expectations. We strive to maintain high standards in all areas of our hotel, and it is disappointing to hear that we fell short during your visit. Your comments are invaluable as they help us improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future. Best regards, The Sebel Brisbane

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Other web-users rate our hotel

  • 764 reviews 9.5/10 Location
  • 1,023 reviews 6.7/10 Room
  • 1,041 reviews 8.8/10 Service
  • 21 reviews 2.4/10 WiFi
  • 381 reviews 6/10 Cleanliness
  • 142 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.