The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,988 reviews

Best price
guarantee
The Sebel Brisbane - Image 1
The Sebel Brisbane - Image 2
The Sebel Brisbane - Image 3
The Sebel Brisbane - Image 4
Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,988 reviews

TripAdvisor Rating  4.0/5  1,318 reviews

Certificate of excellence 2023

Good location and thank you for the upgrade and late checkout

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very good. Room was well presented and I received complimentary pastries on arrival.

Dear Eugene A., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ken Chan Front Office Duty Manager

Well located - clean

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good

Dear Luke J., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ken Chan Front Office Duty Manager

Disappointed

Customer review rating 0.5/5

Matt M. Friends - Confirmed reviews ALL

When I made my booking I was prompted whether I want a king bed or 2 singles, I opted for 2 singles for my mate and I. Once getting to the room it was clear we got the king option (which was 2 singles pushed together). I phoned reception and let them know and they would send someone out. What we were resulted with was a futon bed that neither of us knew existed, the king bed I asked to be changed and me taking this week off work with a buggered back. I can’t believe futons still exist. I can’t believe I paid $450 to sleep on a futon. I can’t believe I was given an option for room layout when booking, just for it to be completely disregarded.

Dear Matt M., Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ken Chan Front Office Duty Manager

Not the usual Gold Service

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Trip booked for ease of location. Not our usual experience with Accor customer experience.

Dear James L., Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ken Chan Front Office Duty Manager

Satisfactory

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

A lot of money for a Thursday & Friday night with Cross River Rail noise thrown in for free

Dear Joshua F., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ken Chan Front Office Duty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 737 reviews 9.4/10 Location
  • 1,074 reviews 7/10 Room
  • 1,010 reviews 8.4/10 Service
  • 48 reviews 3.9/10 WiFi
  • 386 reviews 7.1/10 Cleanliness
  • 121 reviews 6.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Brisbane

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.