The Sebel Brisbane 4.5 stars

Name: The Sebel Brisbane
Address: BRISBANE, 4000, AUSTRALIA
Telephone: (+61)7/32243500
Rating: 4.5

Customer review rating 4.5/5 9,897 reviews

ALLSAFE approved hotel

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+ 14 Services

The Sebel Brisbane

We look forward to welcoming you to The Sebel Brisbane! kristian.lindhe@accor.com 0403504551

Mr Kristian Lindhe, Hotel Manager

Centrally located in the heart of the city in close proximity to Queen Street Mall, restaurants, sporting stadiums and the financial precinct, this 4.5 star hotel boasts a selection of refurbished guestrooms, one and two bedroom self-contained apartments with a spacious lounge, balcony, kitchen, laundry, WiFi, on demand movies, air-conditioning, daily housekeeping and in-room dining. The Sebel Brisbane feels more like home than a hotel and offers you the luxury of space.

Stylish and sophisticated, Brisbane has it all. From its vibrant live music scene, to its laidback café culture, to its world-class art galleries and its cosmopolitan shopping, Brisbane is a city that's just waiting to be discovered. With its central loca tion, The Sebel Brisbane offers access to the best of Brisbane. Guests staying at this beautiful Brisbane hotel are within easy reach of South Bank Parklands, Eagle Street Pier, Queensland Cultural Centre, Queensland Art Gallery and Queen Street Mall.

Cosmopolitan Brisbane has something for everyone! Guests staying at The Sebel Brisbane are within easy reach of Brisbane's best restaurants, bars and shops, and attractions such as South Bank Parklands, Eagle Street Pier, The Gabba and Queen Street Mall.

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
BRISBANE Paying
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 10AM (Paying) Need your room as early as 10am on the day you arrive? Take advantage of this exclusive option and claim your room right away. Who said the day of travel should shorten your holiday?
- LATE CHECK-OUT UP TO 4PM (Paying) Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Dry cleaning / Ironing Paying
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Outdoor heated pool
Fitness centre
Well-being
- Massage (Paying)
- Sauna
Babysitting on request Paying
Boat excursions

Breakfast Paying
1 Restaurant(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-20:00
- Opening hours : Week-end 07:00-20:00

4 Meeting room(s)
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-in
- Express check-out
- Late Checkout
- High Speed WiFi
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-in
- Express check-out
- Late Checkout
Wi-Fi
- High Speed WiFi
- WiFi at the hotel
- WiFi in the communal areas

- On site
- Private
On site

Self Parking (Extra)
- On site
- Private
Valet Parking (Extra)

On site

1 Bar(s)
1 Restaurant(s)
1 Restaurant(s)
Breakfast à la carte (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
1 Restaurant(s)
Breakfast (Extra)

Breakfast à la carte (Extra)
Room service
- Cold snacks
- Hot meals

Sauna room
- On site
- Outside

Hotel Gymnasium

Sauna room
Outdoor swimming pool
- On site
- Outside

Babysitting on request

Babysitting on request

3 Meeting room(s)
Meeting rooms

3 Meeting room(s)
Meeting rooms

- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- Elevator to all floor
- 1 room for people with reduced mobility
- 102 non-smoking rooms
- 102 rooms
- 30 floors
- 32 family rooms
- Concierge
- Currency exchange
- Porter
- Safe deposit box at reception
- BNE (Extra)
- BRISBANE (Extra)

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- Elevator to all floor
Hotel informations
- 1 room for people with reduced mobility
- 102 non-smoking rooms
- 102 rooms
- 30 floors
- 32 family rooms
Services available at reception
- Concierge
- Currency exchange
- Porter
- Safe deposit box at reception
Shuttle (Extra)
- BNE (Extra)
- BRISBANE (Extra)

Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte St
4000 brisbane
australia

Tel: +61732243500

Fax: (+61)7/32110299

Contact email :

Check-in from 14h00

Check out up to 11h00

Bus : Warrego HW (S4) Roma Street

By plane
BRISBANE At 16.6km / 10.31 miles - Shuttle paying
By plane
BRISBANE DOMESTIC At 16km / 9.94 miles
By boat
EAGLE STREET PIER At 0.5km / 0.31 miles
By boat
NORTH QUAY At 0.75km / 0.47 miles
By train
CENTRAL STATION At 0.8km / 0.5 miles

GPS :-27.471141, 153.02714

Our accommodation(s)

Providing the luxury of space and the convenience of apartment-style living, The Sebel Brisbane offers a range of elegant accommodation options in the heart of the city. Guests looking for hotels in Brisbane can choose from a number of options at this sty lish hotel, with spacious guest rooms, and one and two bedroom apartments available. Recently refurbished, each apartment features a separate living and dining area with desk, a TV with satellite channels and movies on-demand, a full kitchen and laundry.

Studio Hotel Room

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

Premium Studio Hotel Room

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Automatic wake up call(...)

Our restaurants and bars

THE CROFT HOUSE

Type of cuisine: Bistro

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Monday 12:00 - 14:00
Tuesday 12:00 - 14:00
Wednesday 12:00 - 14:00
Thursday 12:00 - 14:00
Friday 12:00 - 14:00
Saturday 12:00 - 14:00
Sunday 12:00 - 14:00

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 180 m²
Maximum capacity: 150 people
Maximum banquet capacity: 130 people

Find out more

Deb Couples - 15/06/2021 Confirmed reviews ALL

Very clean and well maintained one bedroom apartment on level 8 vey quite given location. Great service.

Dear Deborah, Thank you for taking the time to review your stay. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Always our first choice

Kevin T. Couples - 13/06/2021 Confirmed reviews ALL

The Sebel is always our first choice whenever we stay in Brisbane. The facilities, service and staff are consistently excellent and never disappoint. It is extremely well located for shopping being in the city centre and is only a short walk to QPac for attending a show (this time for Chess).

Dear Kevin, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Overnight Business Stay

Ian L. Business - 12/06/2021 Confirmed reviews ALL

Accommodation was excellent. Breakfast included at the Café next door also excellent. Car parking is in the building & easy to access off Charlotte St.

Dear Ian, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Well located

Anonymous Business - 06/06/2021 Confirmed reviews ALL

Comfortable 1 bedroom apartment.

Dear Baldev, Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I will be discussing your comments with our executive committee to ensure the issues are addressed and measures are put in place to improve on the service we offer moving forward. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kristian Lindhe General Manager

Resolved a potential problem

Shane B. Couples - 06/06/2021 Confirmed reviews ALL

I rang my reservation through on the 13th of May at 10.00am, as I was using a Brisbane Travel Voucher put out by the Queensland Government. At the end of the conversation all seemed to have proceeded smoothly. The next day I was busy and the day after that I travelled to the Whitsundays. I returned home on the 26th of May. My wife and I travelled down to Brisbane early on the 28th for her to go to hospital for an operation. After dropping her off I went to the Accor APP on my phone to check in. I couldn't find it on my phone, so I rang the Sebel direct and was advised that there was no booking. After a few phone calls back and forth a room was found. I have learnt that I must check my bookings. Unfortunately it was at a higher rate then what I was quoted originally on the 13th of May. The main thing was that I had a room for my wife to go to after her operation. On Monday, the 31st of May I requested a late check out as my wife's follow up appointment was not until 2.45pm in the afternoon. The young lady at reception was very understanding and allowed us to stay until 1pm. Thank you

Dear Shane, Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I will be discussing your comments with our executive committee to ensure the issues are addressed and measures are put in place to improve on the service we offer moving forward. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kristian Lindhe General Manager

Always a relaxing way to stay in Brisbane

Steven M. Business - 27/05/2021 Confirmed reviews ALL

Once again a refreshing experience to stay at the Sebel Brisbane. missed my trips whilst the world is the way it is at the moment but good to see some things are stead fast and still there. The Level of service at the Sebel has always been of the highest quality and it good to see it still is!

Dear Steven, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Good stay

Deirdre M. Business - 25/05/2021 Confirmed reviews ALL

Very nice few giltches otherwise would have been perfect

Dear Deirdre, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

A bumpy start

Jay-sen P. Business - 25/05/2021 Confirmed reviews ALL

My partner was scheduled to arrive on Thursday evening and I was to join on the Friday evening if I could arrange childcare for our children. I had spoken with a representative of the concierge team one week prior to this to explain the situation as my partner would be checking in without me. I had been assured that there would be no problem but there was a problem. She experienced significant difficulty when. checking in and although she possessed a digital copy of the a cool card and all the necessary ID she reported to me that the check-in was troublesome which is extremely disappointing as we have been there many times before And I had made all possible the accommodations for this situation.

Hi Jay-sen, Thank you for taking the time to review your stay. Unfortunately the hotel staff are unable to check in anyone that is not registered on a reservation. You should not have been advised otherwise on the phone, so I am very sorry for the inconvenience this has caused. In order to avoid the same issue occurring again in the future, your partner would need to make the request in writing so we can add you as a share guest on the reservation, or we would need to amend the booking into your name. Jay-sen, thank you for bringing this matter to my attention. I will be sure to schedule retraining with the front desk team to better the service we offer our guests. I do hope you will allow us another opportunity again in the future. I look forward to welcoming you back to The Sebel Brisbane. Regards Kristian Lindhe General Manager

Consistently excellent

John G. Couples - 25/05/2021 Confirmed reviews ALL

Very comfortable stay. Very personable staff. First class location

Dear John, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Well located

Lynette A. Business - 24/05/2021 Confirmed reviews ALL

Very comfortable stay. Was there on business/pleasure. Great location. Walking distance to most places I wanted to be.

Dear Lynette, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Awful- no hot water and staff not fussed

Christine Business - 23/05/2021 Confirmed reviews ALL

Checked in approx 11pm Thursday evening. No refreshments available. Reception found a bottle of water to give myself and colleague. Next morning went to have a shower before a significant day of full work meetings and there was NO hot water. I had a very COLD shower. no one answered the phone when I went to report. When checking out 30mims later, staff said said “sorry” but nothing more.

Good morning Christine, Please allow me to sincerely apologise for your negative experience. Unfortunately this matter was not brought to my attention and therefore I was not able to reach out to apologise closer to the time of your stay. As you can appreciate, minibars were removed from our guest rooms due to the Covid pandemic for the safety of our guests as they are considered high touch items. As the pandemic is currently under control in Queensland, we will be looking to reinstate them over the next few weeks. I apologise for the inconvenience this caused. It appears the issue with the hot water may have been isolated to your room as we did not receive any further complaints from the night of your stay. We have now checked the room and the water is heating correctly. Again I apologise for this inconvenience. Christine as your stay fell well short of expectations, I would like to offer you a complimentary night stay for use over the upcoming 12 months. If you would like to accept my offer, please simply let me know and I will arrange for a voucher to be emailed to you. If there is anything at all that I can assist you with or if you would like to discuss the matter further, please do not hesitate to be in contact. I do hope that we can welcome you back to The Sebel Brisbane in the future and restore your faith in our service. Kind regards Kristian Lindhe General Manager

Good Location

Theo Business - 20/05/2021 Confirmed reviews ALL

Comfy Bed. TV is extremely small and should be upgraded. Small Bathrooms. Expensive Parking. Friendly staff. Good Breakfast however it would be nice to have more options like pre Covid now that restrictions have eased.

Dear Theo, Thank you for taking the time to review your stay. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards Kristian Lindhe General Manager

Great position, comfortable rooms. Feels like home

Trevor Business - 20/05/2021 Confirmed reviews ALL

Apartment style accommodation in a fantastic location. Easy walking distance to BCEC, Queen St Mall and Eagle Street Pier. Perfect.

Dear Trevor, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Well located CBD apartment accomodation

Cj Friends - 12/05/2021 Confirmed reviews ALL

Great convenient location near Queen St Mall - Stayed in 1 Bedroom apartment with everything you need for weekend city getaway. Staff helpful at reception and restaurant. Breakfast good quality. Lunch menu is limited but food was nice. Parking convenient in hotel and Accor Plus Diamond discount for parking is great.

Dear Carolyn, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Lovely hotel

rhondaw390 14/04/2021 TripAdvisor review

We had a great time staying here. We had been upgraded to a one bedroom apartment. It was lovely. Perfect actually- it was decorated nicely all modern, great balcony and a very comfortable big bed. Close walk to everything and very nice restaurant.

rhondaw390 thank you for writing such a wonderful review. We are delighted you loved all aspects of your stay. I will be sure to pass on your comments to the team as I know they will be appreciative of your kind words. Regards Kristian

Recent stay in Brisbane

stevenbullough 12/03/2021 TripAdvisor review

This hotel is within easy walking distance to most eateries, botanical gardens and Brisbane river walkways. City Centre is one block away. Staff are always very polite and helpful, we book a one bedroom apartment with views, ample room for our needs. King bed very comfortable.

stevenbullough thank you for your review, sharing your experience on TripAdvisor. We are happy to read your stay was very enjoyable and our location was perfect for your time in Brisbane. We do hope we'll see you again in the near future. Regards, Kristian

Still a Great Stay

DarrylR_12 Business - 08/03/2021 TripAdvisor review

Been over a year since I got to stay, I chose this hotel on past experience despite other higher rated Accor were cheaper. Facilities all still well maintained and no post covid changes that you would notice, unlike other hotels who offer reduced services and claim covid as cost cutting. Will still be my go to hotel for Brisbane.

Thank you DarrylR_12. We really appreciate you choosing to stay with us at The Sebel Brisbane when travelling from Perth. We are so happy that you always have a great experience and we will look forward to seeing you back in Brisbane soon. Regards, Kristian

Will most certainly return

sjjpw359 Business - 07/03/2021 TripAdvisor review

I have been a regular visitor to the Sebel Brisbane over the past 12 months. I have never been disappointed in the quality of the service or cleanliness of accommodation. I will continue to use this hotel and have recommended it to my family and friends. Well done staff and management at the Sebel in Brisbane, keep up the excellent work.

Thank you for your continued loyalty and thank you for your kind words. We greatly appreciate positive feedback and are delighted you have never been disappointed in the quality of our service. We look forward to welcoming you back again in the future. Regards, Kristian

Great Hotel

sylvia768 14/02/2021 TripAdvisor review

The room was great suited all we needed and very clean. The bed was so comfortable, the staff are all so friendly and you couldn't get any better with the location, as it is in the heart of the city, two blocks away from the Mall.

Thank you for writing such a wonderful review. We are delighted you had great experience and we look forward to seeing you again soon. Regards, Kristian

Poor Restuarant Experience

matthewruggles Business - 14/02/2021 TripAdvisor review

Hotel is great clean, accessible , good service everything you want the big let down is the breakfast facility next door with inattentive staff, rubbish quality food that takes way too long to arrive dreadfull experience ruins what would be a great experience.

Matthewruggles thank you for sharing your experience and I am sorry to read of your disappointment in the restaurant. Please rest assured that your feedback has been shared with the team so that we can improve on the service that we offer. I hope you will allow us another opportunity in the future. Regards, Kristian

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