The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,822 reviews

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The Sebel Brisbane - Image 1
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Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,822 reviews

TripAdvisor Rating  4.2/5  1,334 reviews

Customer review rating 5.0/5

Craig B. Business - Confirmed reviews ALL

Excellent visit for work

Dear Craig B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and that your visit for work was satisfactory. We look forward to welcoming you back soon. Best regards, Evie Front Office Duty Manager

Customer review rating 0.5/5

Natalie M. Business - Confirmed reviews ALL

While the lobby looks fresh and well styled, the rooms are old, dated, completely uninspiring, and most importantly dirty & damaged. What a disgrace! I was moved twice upon check-in, in search of a clean room, but after seeing 3 different rooms, I realised much to my horror that it wouldn’t matter how many rooms I saw, they would all look the same. They all showed multiple signs of neglect with badly damaged doors, warped carpets, damaged side tables, black mould in the showers & layers of dust imbedded in carpet crevices. The cleanliness of the room and the shower was disgraceful. I’m an Accor member and have experienced wonderful Sebel hotels, but this one has fallen very far short of the most standard of expectations. It is absolutely not a 5 star hotel, 3 stars at best. The nightly room rate is an extreme overreach for the pitiful room provided. No complimentary waters, really bad hairdryers, old TV’s. Why in God’s name have you not put any money in to these rooms? It’s an absolute disgrace. I will not stay here again.

Dear Natalie M., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations, particularly in regard to the condition and cleanliness of your accommodations. Your comments regarding the state of the rooms and the issues you encountered have been duly noted. At The Sebel Brisbane, we strive to uphold a high standard of hospitality, and it is concerning to hear that we fell short during your visit. We take cleanliness and maintenance very seriously and will address your observations with our housekeeping and maintenance teams. Additionally, we appreciate your input regarding the amenities provided in the rooms, as this helps us identify areas for improvement. We understand your disappointment and appreciate your loyalty as an Accor member. Your feedback is invaluable in guiding our ongoing efforts to enhance our guest experience. Thank you once again for your comments. We hope you will reconsider and allow us the opportunity to serve you better in the future. Best regards, Evie Front Office Duty Manager

Customer review rating 3.0/5

Phuong N. V. Solo - Confirmed reviews ALL

The location is good but hotel infrastructure is so outdated , old and moldy

Dear Phuong N. V., Thank you for your feedback. We appreciate your comments regarding our location. However, we regret to learn that you found our facilities and staff not meeting your expectations. We continuously strive to improve and your insights are invaluable in this process. Best regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

Rowann L. Couples - Confirmed reviews ALL

We had a great stay, even with the extensive building works going on in Brisbane

Dear Rowann, Thank you for your kind words regarding your recent stay at The Sebel Brisbane. We are pleased to hear that you enjoyed our central location despite the ongoing construction in the city. Your feedback is appreciated, and we hope to welcome you back in the future. Best regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

Michael R. Friends - Confirmed reviews ALL

The Sebel Brisbane is surburbly located, well priced and well appointed. We stay here annually and thoroughly enjoy our stay and the consistentecy of our experience.

Dear Michael R., Thank you for your kind words regarding your annual stays at The Sebel Brisbane. We are delighted to hear that you appreciate our location, pricing, and the consistency of your experience. We look forward to welcoming you back for your next visit. Best regards, Evie Front Office Duty Manager

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Other web-users rate our hotel

  • 764 reviews 9.5/10 Location
  • 1,023 reviews 6.7/10 Room
  • 1,041 reviews 8.8/10 Service
  • 21 reviews 2.4/10 WiFi
  • 381 reviews 6/10 Cleanliness
  • 142 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.