The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,801 reviews

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Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,801 reviews

Customer review rating 4.0/5

Damian K. Couples - Confirmed reviews ALL

Check in was a bit clunky. Wasn't really given any information and the gentleman wasn't welcoming like the other staff were to other guests.

Dear Damian, Thank you for your feedback. We’re sorry to hear that your check-in experience did not feel as welcoming or informative as it should have. First impressions are incredibly important, and we regret that we fell short in providing the warm and engaging arrival experience we strive for with every guest. We do appreciate you recognizing the friendliness of our other team members, and your comments regarding the check-in process will be shared with our front office team as an opportunity for improvement. Thank you again for taking the time to share your experience, and we hope to welcome you back for a smoother and more welcoming stay in the future. Warm regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

Troy D. Couples - Confirmed reviews ALL

Check in staff were fantastic. We arrived early and our room was ready to go. Room was comfortable. Nice welcome gift. Great central location. Room was clean and tidy. Breakfast option was a nice surprise being able to order as you like and not just a Buffett. Easy check out.

Good afternoon Troy, Thank you for taking the time to share your experience following your recent stay with us at The Sebel Brisbane. We are delighted to hear that we will now be your go-to accommodation choice when visiting Brisbane. It’s wonderful to know our Front Office team made such a positive first impression and that we were able to have your room ready for your early arrival. We’re also pleased you enjoyed the welcome gift, central location, and the comfort and cleanliness of your room. It’s fantastic to hear you appreciated our à la carte breakfast offering as well, we know having freshly prepared options can make for a more enjoyable start to the day. As a Platinum member, we truly value your continued loyalty to Accor, and we’re so pleased we could provide you with an experience worthy of your membership status. We look forward to welcoming you back again soon for another seamless stay. Kind regards, Hannah Jones Front Office Manager

Customer review rating 3.5/5

Milana R. Business - Confirmed reviews ALL

The room was clean, bed was comfy, but the room was cold. I couldn’t get the aircon to warm up the room despite selecting max heat mode. I had to sleep with the bat robe over my pjs.

Dear Milana, Thank you for staying with us and for sharing your feedback. We’re pleased to hear you found the room clean and the bed comfortable. However, I’m sorry to learn the room temperature affected your comfort during the night. This is certainly not the experience we want for our guests, and I apologise that the air conditioning did not heat the room properly despite your adjustments. Your comments have been shared with our maintenance team so the system can be inspected and addressed promptly. We truly appreciate your loyalty as a Gold Member and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay next time. Kind regards, Hannah Jones Front Office Manager

Customer review rating 3.0/5

Philip R. Business - Confirmed reviews ALL

I have a severe allergy and brought my own packaged meals. I requested a microwave to warm those meals and was told i would need to upgrade my room in order to get a microwave. This is unacceptable and why Australian hotels will never be on the same level as Asian hotels where they cannot do enough for their guests. I will not be staying at your hotel again.

Dear Philip, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience left you disappointed, particularly in relation to your request for a microwave during your stay. We completely understand how important it is to have reliable access to suitable meal preparation facilities when managing a severe allergy, and we appreciate you bringing this to our attention. However, as advised during your phone conversation with our team prior to arrival, microwaves cannot be placed in the room type you had booked due to strict health, safety, and compliance requirements. Our One Bedroom Apartments are the only accommodation category permitted to contain cooking facilities and appliances such as microwaves, which is why an upgrade was offered as the only available option. We appreciate that this may not have been the outcome you were hoping for, however we do feel it is important to clarify that this information was communicated before your arrival so that expectations around the room facilities were clear in advance. Unfortunately, our team is unable to make exceptions to these regulations, regardless of the circumstances, as these policies are in place for the safety and comfort of all guests. While we understand your comparison to hotels in other regions, standards and regulations can differ significantly between countries and property types. Our staff did genuinely try to provide the best possible solution available within the guidelines we are required to operate under, and we are sorry that this did not meet your expectations. We are disappointed to hear that this experience has affected your overall impression of the hotel, particularly as our team always aims to provide warm and professional service to every guest. Feedback such as yours is still valuable to us, as it gives us the opportunity to review how we communicate room inclusions and available options for guests with specific dietary or medical requirements. Thank you again for your comments, and we sincerely wish you all the best in your future travels. Kind regards, Hannah Jones Front Office Manager

Customer review rating 2.0/5

Jordan S. Business - Confirmed reviews ALL

Roadworks and jack-hammering directly outside the front of the hotel until 1030pm was incredibly invasive

Dear Jordan, Thank you for taking the time to provide such detailed feedback following your stay with us. We are truly sorry to hear that your experience did not meet expectations, particularly given your valued Platinum status with ALL Accor. Please accept our sincere apologies for the disappointment caused. We completely understand your frustration regarding the roadworks and late-night jackhammering outside the hotel. While these works are unfortunately outside of our control, we recognise how disruptive this would have been to your stay and regret that this impacted your comfort so significantly. We also apologise for the confusion surrounding the pool reopening. We understand how disappointing it must have been to arrive expecting to use the facility, only to find it not yet ready. Your comments regarding the communication around this are appreciated and will be reviewed internally. Additionally, we are very sorry that your arrival experience felt lacking in warmth and detail. Recognition of our ALL members, particularly Platinum members, is extremely important to us, and it’s disappointing to hear we fell short in providing the level of service and communication you should expect. Your feedback regarding check-in communication, hotel facilities, and membership acknowledgement has been shared with our front office leadership team for review and coaching. Thank you again for your honest feedback. While we regret that this stay was disappointing, we do appreciate you bringing these concerns to our attention and hope to have the opportunity to restore your confidence in a future visit. Warm regards, Evie Front Office Duty Manager

Other web-users rate our hotel

  • 728 reviews 9.5/10 Location
  • 961 reviews 6.9/10 Room
  • 1,010 reviews 8.8/10 Service
  • 20 reviews 4.3/10 WiFi
  • 353 reviews 6.3/10 Cleanliness
  • 245 reviews 5.4/10 Amenities
  • 138 reviews 6.2/10 Breakfast

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