Dear Cassi-Anne, Thank you for taking the time to share your feedback following your recent stay with us. I'm sorry to hear that your experience fell short of expectations, particularly after the inconvenience of having your flight cancelled. The last thing you and your family needed was accommodation that didn't feel as clean or comfortable as it should have. Your comments regarding the condition of the room, furnishings and carpets are certainly appreciated. I'm particularly disappointed to hear about the cleanliness of the bathroom and shower ceiling, as this is not the standard we expect to provide. I'll ensure your feedback is shared with our housekeeping team for review and follow-up. On a more positive note, I'm pleased that you found the bed comfortable and enjoyed the quality of our linen. It's also reassuring to see that your interactions with our team were positive. Thank you again for your honest feedback. We appreciate you bringing these concerns to our attention and hope we'll have the opportunity to provide you and your family with a much better experience in the future. Warm Regards, Chris Duty Manager The Sebel Brisbane

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear you found your accommodation comfortable, however we’re sorry that your overall experience fell short of expectations. Please accept our apologies for the issues you experienced with the television reception in the bedroom. We understand how frustrating it can be when channels are unreliable, particularly when trying to relax and unwind. Your comments will be shared with our maintenance team for review and follow up. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Kind regards, The Sebel Brisbane

Dear Lachlan, Thank you for sharing your feedback and for your loyalty as an ALL Gold member. While we're pleased you enjoyed our central location, we sincerely apologise for the cleanliness and presentation of your room, particularly the incorrectly fitted sheet. This is not the standard you should expect, and I understand why it raised concerns about how carefully your bed had been prepared. We will follow up with our Housekeeping team to address this and reinforce our room inspection standards. I am also sorry that the room’s condition and appearance did not meet the expectations set by the online photographs. Your comments will be raised with our management team for review. Thank you for recognising our reception team’s helpful service, particularly with your early check-in. I will gladly pass on your kind words. We appreciate your honest feedback and hope to have the opportunity to provide you with a much-improved experience on a future visit. Kind regards, The Sebel Brisbane

Dear Darryl, Thank you for taking the time to share such detailed feedback following your recent stay with us. We’re pleased to hear you enjoyed our central location and the variety of nearby dining options, particularly the convenience of accessing South Bank and the Convention Centre. It’s also wonderful to know our Front Office team made such a positive impression. We especially appreciate your kind words about Chris and the other team member who assisted you, and we’ll be sure to share your lovely feedback with them. That said, we sincerely apologise for the disruption caused by the nearby construction works. We understand how frustrating this would have been, particularly when trying to rest after a busy day. While these works are outside of our control, we’re pleased Chris was able to arrange a quieter room for the remainder of your stay. We also appreciate your comments regarding the condition of the apartments, air conditioning and bathroom facilities. We understand that some areas are showing signs of age, and your feedback is valuable as we continue to identify opportunities for maintenance and improvement. We’re also sorry for the disappointment surrounding the temporary closure of our evening restaurant and bar service, particularly as this impacted your dining options and the opportunity to enjoy your ALL welcome drink. We understand the importance of recognising our valued loyalty members and regret that your experience fell short of expectations. While room upgrades are subject to availability, we appreciate your feedback regarding how these benefits were communicated. Your comments regarding breakfast at Croft House are also appreciated, and we apologise that the meal did not meet expectations. We will share this feedback with our Food and Beverage team for review. Thank you again for your honest and constructive feedback. We’re grateful for your recognition of our team despite the challenges you experienced, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Warm Regards, Evie Front Office Duty Manager

Dear Geno, Thank you for sharing your feedback following your recent stay with us. We're pleased to hear that you had a comfortable and enjoyable stay, particularly while travelling for business. It's also lovely to see your positive ratings for the accommodation, cleanliness and service provided by our team. I'm sorry that your invoice was not emailed as requested upon departure. I completely understand how important it is to have the correct documentation when reconciling business travel expenses. Please be assured that a copy of your invoice has now been emailed to you, and we apologise for the delay and any inconvenience caused. Thank you again for your feedback and for choosing to stay with us as an ALL Classic member. We hope to have the pleasure of welcoming you back to The Sebel Brisbane on your next visit. Warm Regards, Chris Duty Manager The Sebel Brisbane

Dear Noel, Thank you for your lovely review and for choosing to stay with us again! We’re delighted to hear you enjoyed your three-night stay and appreciated the apartment upgrade. It’s wonderful to know you found your accommodation spacious and comfortable, and that our team continued to provide the friendly and helpful service you’ve come to expect. We also appreciate your feedback regarding the closure of our evening restaurant service. We understand how disappointing this can be, particularly when it limits opportunities to enjoy your complimentary ALL welcome drink. We sincerely apologise for the inconvenience and are continuing to explore ways to ensure our valued members can enjoy their benefits. Thank you again for your continued support. We truly appreciate your loyalty and look forward to welcoming you back to The Sebel Brisbane for another enjoyable stay soon! Warm Regards, Evie Front Office Duty Manager

Thank you for your lovely feedback following your recent stay with us! It's great to hear that you enjoyed our central Brisbane location and, most importantly, found our team so friendly and welcoming. We always want our guests to feel right at home, so it's especially nice to know that our team helped make your visit an enjoyable one. We're also pleased that you found your room comfortable and that everything went smoothly from booking through to departure. Thank you for your continued loyalty as a Gold member and for your generous 9/10 recommendation. We really appreciate your support and hope to see you again at The Sebel Brisbane next time you're in town! Chris Duty Manager The Sebel Brisbane

Dear Dawn, Thank you for taking the time to share your feedback following your birthday stay with us. We're delighted to hear you enjoyed our central location and that you found your apartment spacious and comfortable. It is especially wonderful to know that Evie helped make your birthday stay so memorable. We will be sure to pass on your kind words, as I'm sure she will be thrilled to receive the recognition. I am, however, sorry to hear about the cleanliness issues you encountered. Finding rubbish left in the bathroom and experiencing an unclean pool is certainly not the standard we aim to provide. Your feedback has been shared with both our Housekeeping and Engineering teams so these concerns can be addressed and additional attention can be given to these areas. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to The Sebel Brisbane for an even better stay in the future. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Dear Greg, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed your stay and that you found your room clean, comfortable, and in a great location. It's also wonderful to know our team helped make your experience an enjoyable one. We're especially pleased to hear your kind comments about the friendly team member who welcomed you late on Friday night. We will be sure to share your recognition with our Front Office team, as positive feedback like yours means a great deal to us. Thank you again for choosing to stay with us. We look forward to welcoming you and your family back to The Sebel Brisbane on your next visit. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Dear Natalie, Thank you for taking the time to share such a detailed review of your recent stay with us. I'm delighted to hear you had an enjoyable two-week stay and that the complimentary upgrade to an apartment with laundry facilities made your visit more comfortable. As one of our valued Platinum members, it was our pleasure to recognise your loyalty, and I'm so pleased the upgrade was arranged ahead of your arrival. It's also wonderful to know you found your apartment clean and comfortable, enjoyed our central location, and that our team helped make your stay a positive one. I also appreciate your constructive feedback. I apologise for the maintenance issues you experienced with the toilet and kitchen sink plug, and for the lack of instructions for the washer/dryer. Both are valuable points, and I'll review how we can make these appliances easier for guests to use while continuing to ensure maintenance concerns are addressed promptly. Thank you again for your kind words and thoughtful feedback. We truly appreciate your recommendation and look forward to welcoming you back to The Sebel Brisbane on your next business trip. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Dear Christopher, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am sorry to hear that your experience did not meet your expectations. While we appreciate your kind comments regarding the upgrade and the assistance provided by our Front Office team, I apologise that the room location did not align with your request for a quieter room. I am particularly sorry to hear about the issues you experienced with the WiFi connection. We understand how important reliable internet access is, especially for guests travelling on business, and your feedback regarding the connection speed and login experience has been shared with our team for review. I also appreciate your comments regarding our dining options, housekeeping, and sustainability initiatives. We understand the closure of our dinner service may be disappointing for guests, and this was a decision we did not make lightly. While we have made the difficult decision to close dinner service until further notice, we are also disappointed that we are unable to offer this service to our guests at this time. We appreciate your understanding and will continue to look for ways to support our guests' dining needs during their stay. Thank you again for providing this feedback. We value the opportunity to identify areas where we can improve and hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Dear Buakhua, Thank you for your fantastic review and for giving us a perfect score. We're delighted to hear you and your family had such an enjoyable stay and loved our convenient location. It's wonderful to know your booking experience, arrival, accommodation, team interactions, and departure all exceeded your expectations. We're also pleased you enjoyed our facilities, including the pool, gym, in-room dining, and appreciated our sustainability initiatives. We also appreciate your feedback regarding cleanliness and will continue working hard to ensure every aspect of our guests' stays is exceptional. Thank you again for choosing The Sebel Brisbane. We look forward to welcoming you and your family back for another fantastic stay soon. Warm regards, Hannah Jones Front Office Manager

Dear Ronash, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear you and your family enjoyed your stay at The Sebel Brisbane. It's wonderful to know you found your two-bedroom apartment spacious and well equipped, with the kitchen facilities, washing machine, dryer, and dishwasher adding convenience to your visit. Our apartment-style accommodation is designed to provide guests with the comfort and flexibility of a home away from home, especially for family stays. We appreciate your feedback regarding the pool temperature and parking availability. We understand how important these facilities are when travelling with family and will continue to review ways we can improve the guest experience. Thank you also for recommending us for family holidays and getaways. We appreciate your support as an ALL Silver member and look forward to welcoming you and your family back to The Sebel Brisbane in the future. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Dear Lew, Thank you so much for your wonderful review! We’re truly delighted to hear that The Sebel Brisbane feels like a “home away from home” for you. Creating a warm and welcoming environment where our guests feel genuinely cared for is something we take great pride in, so your kind words mean a great deal to our team. We sincerely appreciate your support and look forward to welcoming you back to your Brisbane home away from home again soon! Warm Regards, Evie Front Office Duty Manager

Dear Russell, Thank you so much for your kind words and for taking the time to share your experience with us. It's lovely to hear that you both enjoyed your time at The Sebel Brisbane and made the most of our central location. We're particularly happy to hear your comments about our helpful team, as we always hope it's the people who make a stay that little bit more special. As a Platinum member, your continued loyalty means a great deal to us, and we're so pleased we could provide a comfortable and enjoyable stay for you both. Thank you again for your wonderful 9/10 recommendation. We hope you both enjoyed your visit to Brisbane, and we'd love to welcome you back next time your travels bring you our way! Kind Regards, Chris Duty Manager The Sebel Brisbane

Dear Sinead, Thank you so much for your fantastic review! We’re delighted to hear you had such a wonderful stay and found our location convenient for exploring Brisbane. It’s especially lovely to hear how welcoming and helpful you found our team, from providing local recommendations and directions to assisting with the washer/dryer when it decided not to cooperate! We’re also thrilled to hear your kind words about our Housekeeping team. Knowing they took the time to read your notes and personalise the servicing of your room is exactly the level of care we strive to provide. A special thank you for recognising Christopher and our night team. We’ll make sure your lovely feedback is shared with them. Thank you again for your recommendation and for choosing The Sebel Brisbane. We look forward to welcoming you back for another fantastic stay! Warm Regards, Evie Front Office Duty Manager

Dear Mary, Thank you for the lovely feedback. We’re so pleased you both had a comfortable stay and enjoyed being right in the heart of Brisbane. It’s great to hear that your room had everything you needed to settle in and enjoy your time with us, and that booking through the ALL App was nice and straightforward. We really appreciate your 9/10 recommendation and your continued loyalty as a Gold member. It was a pleasure having you stay with us, and we hope to see you both again next time you’re in Brisbane. Chris Duty Manager The Sebel Brisbane

Dear Pamela, Thank you for taking the time to share your feedback following your stay at The Sebel Brisbane. We are delighted to hear you enjoyed our central location, found our team friendly, and had a great dining experience in Croft House. It's also wonderful to know you appreciated having a minibar in your room and that you found us to be a great place to stay. Thank you as well for your constructive comments regarding the breakfast juice and our WiFi. We appreciate you bringing these points to our attention. Your feedback about the organic juice labelling has been shared with our restaurant team, and we also understand your preference for a more secure guest WiFi experience rather than a public network. Feedback like yours helps us identify opportunities to improve the guest experience. We truly appreciate your recommendation and hope to welcome you back to The Sebel Brisbane again soon. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Dear Justin, Thank you for taking the time to share your feedback following your stay at The Sebel Brisbane. We are sorry that your wife’s birthday stay did not meet your expectations, particularly in relation to the Date Night upgrade. We understand how disappointing it would have been to arrange this as a surprise and then find that the request could not be accommodated. We can confirm that your upgrade request was submitted through our upgrade platform. These requests are reviewed by the hotel and are subject to availability and the applicable pricing at the time of review. In this instance, the discounted price generated by the system was lower than the rate we were able to accept, and consequently the request was declined. We appreciate that the offer and pricing were presented to you through the upgrade platform, and we sincerely regret the disappointment and inconvenience caused, particularly as this was intended to be part of a special occasion. We also acknowledge your concern that you were not made aware of the outcome prior to your arrival. We were also disappointed to hear about the food found underneath the lounge couch. This is not the standard of cleanliness we expect, and your feedback has been shared with our housekeeping team for attention. Thank you for your positive feedback regarding the ease of the booking process, as well as for highlighting the areas where we fell short. We value your feedback and hope we have the opportunity to provide you and your wife with a more enjoyable experience in the future. Kind regards, Hannah Jones Front Office Manager