The Sebel Brisbane 4.5 stars

Customer review rating 4.5/5 9,897 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
The Sebel Brisbane
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+ 14 Services

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • BRISBANE Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Boat excursions
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte St
4000 brisbane
australia

Tel: +61732243500

Fax: (+61)7/32110299

Check-in from 14h00

Check out up to 11h00

  • Bus :  Warrego HW (S4) Roma Street

  • By plane

    BRISBANE At 16.6km / 10.31 miles - Shuttle paying

  • By plane

    BRISBANE DOMESTIC At 16km / 9.94 miles

  • By boat

    EAGLE STREET PIER At 0.5km / 0.31 miles

  • By boat

    NORTH QUAY At 0.75km / 0.47 miles

  • By train

    CENTRAL STATION At 0.8km / 0.5 miles

GPS :-27.471141, 153.02714

Our accommodation(s)

Providing the luxury of space and the convenience of apartment-style living, The Sebel Brisbane offers a range of elegant accommodation options in the heart of the city. Guests looking for hotels in Brisbane can choose from a number of options at this sty lish hotel, with spacious guest rooms, and one and two bedroom apartments available. Recently refurbished, each apartment features a separate living and dining area with desk, a TV with satellite channels and movies on-demand, a full kitchen and laundry.

Studio Hotel Room

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Premium Studio Hotel Room

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

THE CROFT HOUSE

Type of cuisine: Bistro

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
The Sebel Brisbane

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,897 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,256 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Deb Couples - 15/06/2021 Confirmed reviews ALL

Very clean and well maintained one bedroom apartment on level 8 vey quite given location. Great service.

Dear Deborah, Thank you for taking the time to review your stay. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Always our first choice

Customer review rating 5.0/5

Kevin T. Couples - 13/06/2021 Confirmed reviews ALL

The Sebel is always our first choice whenever we stay in Brisbane. The facilities, service and staff are consistently excellent and never disappoint. It is extremely well located for shopping being in the city centre and is only a short walk to QPac for attending a show (this time for Chess).

Dear Kevin, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Overnight Business Stay

Customer review rating 5.0/5

Ian L. Business - 12/06/2021 Confirmed reviews ALL

Accommodation was excellent. Breakfast included at the Café next door also excellent. Car parking is in the building & easy to access off Charlotte St.

Dear Ian, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Well located

Customer review rating 3.5/5

Anonymous Business - 06/06/2021 Confirmed reviews ALL

Comfortable 1 bedroom apartment.

Dear Baldev, Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I will be discussing your comments with our executive committee to ensure the issues are addressed and measures are put in place to improve on the service we offer moving forward. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kristian Lindhe General Manager

Resolved a potential problem

Customer review rating 4.0/5

Shane B. Couples - 06/06/2021 Confirmed reviews ALL

I rang my reservation through on the 13th of May at 10.00am, as I was using a Brisbane Travel Voucher put out by the Queensland Government. At the end of the conversation all seemed to have proceeded smoothly. The next day I was busy and the day after that I travelled to the Whitsundays. I returned home on the 26th of May. My wife and I travelled down to Brisbane early on the 28th for her to go to hospital for an operation. After dropping her off I went to the Accor APP on my phone to check in. I couldn't find it on my phone, so I rang the Sebel direct and was advised that there was no booking. After a few phone calls back and forth a room was found. I have learnt that I must check my bookings. Unfortunately it was at a higher rate then what I was quoted originally on the 13th of May. The main thing was that I had a room for my wife to go to after her operation. On Monday, the 31st of May I requested a late check out as my wife's follow up appointment was not until 2.45pm in the afternoon. The young lady at reception was very understanding and allowed us to stay until 1pm. Thank you

Dear Shane, Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I will be discussing your comments with our executive committee to ensure the issues are addressed and measures are put in place to improve on the service we offer moving forward. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kristian Lindhe General Manager

Always a relaxing way to stay in Brisbane

Customer review rating 4.5/5

Steven M. Business - 27/05/2021 Confirmed reviews ALL

Once again a refreshing experience to stay at the Sebel Brisbane. missed my trips whilst the world is the way it is at the moment but good to see some things are stead fast and still there. The Level of service at the Sebel has always been of the highest quality and it good to see it still is!

Dear Steven, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Good stay

Customer review rating 4.0/5

Deirdre M. Business - 25/05/2021 Confirmed reviews ALL

Very nice few giltches otherwise would have been perfect

Dear Deirdre, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

A bumpy start

Customer review rating 2.5/5

Jay-sen P. Business - 25/05/2021 Confirmed reviews ALL

My partner was scheduled to arrive on Thursday evening and I was to join on the Friday evening if I could arrange childcare for our children. I had spoken with a representative of the concierge team one week prior to this to explain the situation as my partner would be checking in without me. I had been assured that there would be no problem but there was a problem. She experienced significant difficulty when. checking in and although she possessed a digital copy of the a cool card and all the necessary ID she reported to me that the check-in was troublesome which is extremely disappointing as we have been there many times before And I had made all possible the accommodations for this situation.

Hi Jay-sen, Thank you for taking the time to review your stay. Unfortunately the hotel staff are unable to check in anyone that is not registered on a reservation. You should not have been advised otherwise on the phone, so I am very sorry for the inconvenience this has caused. In order to avoid the same issue occurring again in the future, your partner would need to make the request in writing so we can add you as a share guest on the reservation, or we would need to amend the booking into your name. Jay-sen, thank you for bringing this matter to my attention. I will be sure to schedule retraining with the front desk team to better the service we offer our guests. I do hope you will allow us another opportunity again in the future. I look forward to welcoming you back to The Sebel Brisbane. Regards Kristian Lindhe General Manager

Consistently excellent

Customer review rating 5.0/5

John G. Couples - 25/05/2021 Confirmed reviews ALL

Very comfortable stay. Very personable staff. First class location

Dear John, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Well located

Customer review rating 5.0/5

Lynette A. Business - 24/05/2021 Confirmed reviews ALL

Very comfortable stay. Was there on business/pleasure. Great location. Walking distance to most places I wanted to be.

Dear Lynette, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Awful- no hot water and staff not fussed

Customer review rating 1.0/5

Christine Business - 23/05/2021 Confirmed reviews ALL

Checked in approx 11pm Thursday evening. No refreshments available. Reception found a bottle of water to give myself and colleague. Next morning went to have a shower before a significant day of full work meetings and there was NO hot water. I had a very COLD shower. no one answered the phone when I went to report. When checking out 30mims later, staff said said “sorry” but nothing more.

Good morning Christine, Please allow me to sincerely apologise for your negative experience. Unfortunately this matter was not brought to my attention and therefore I was not able to reach out to apologise closer to the time of your stay. As you can appreciate, minibars were removed from our guest rooms due to the Covid pandemic for the safety of our guests as they are considered high touch items. As the pandemic is currently under control in Queensland, we will be looking to reinstate them over the next few weeks. I apologise for the inconvenience this caused. It appears the issue with the hot water may have been isolated to your room as we did not receive any further complaints from the night of your stay. We have now checked the room and the water is heating correctly. Again I apologise for this inconvenience. Christine as your stay fell well short of expectations, I would like to offer you a complimentary night stay for use over the upcoming 12 months. If you would like to accept my offer, please simply let me know and I will arrange for a voucher to be emailed to you. If there is anything at all that I can assist you with or if you would like to discuss the matter further, please do not hesitate to be in contact. I do hope that we can welcome you back to The Sebel Brisbane in the future and restore your faith in our service. Kind regards Kristian Lindhe General Manager

Good Location

Customer review rating 3.5/5

Theo Business - 20/05/2021 Confirmed reviews ALL

Comfy Bed. TV is extremely small and should be upgraded. Small Bathrooms. Expensive Parking. Friendly staff. Good Breakfast however it would be nice to have more options like pre Covid now that restrictions have eased.

Dear Theo, Thank you for taking the time to review your stay. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards Kristian Lindhe General Manager

Great position, comfortable rooms. Feels like home

Customer review rating 4.5/5

Trevor Business - 20/05/2021 Confirmed reviews ALL

Apartment style accommodation in a fantastic location. Easy walking distance to BCEC, Queen St Mall and Eagle Street Pier. Perfect.

Dear Trevor, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Well located CBD apartment accomodation

Customer review rating 4.5/5

Cj Friends - 12/05/2021 Confirmed reviews ALL

Great convenient location near Queen St Mall - Stayed in 1 Bedroom apartment with everything you need for weekend city getaway. Staff helpful at reception and restaurant. Breakfast good quality. Lunch menu is limited but food was nice. Parking convenient in hotel and Accor Plus Diamond discount for parking is great.

Dear Carolyn, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Lovely hotel

TripAdvisor rating 5.0/5

rhondaw390 14/04/2021 TripAdvisor review

We had a great time staying here. We had been upgraded to a one bedroom apartment. It was lovely. Perfect actually- it was decorated nicely all modern, great balcony and a very comfortable big bed. Close walk to everything and very nice restaurant.

rhondaw390 thank you for writing such a wonderful review. We are delighted you loved all aspects of your stay. I will be sure to pass on your comments to the team as I know they will be appreciative of your kind words. Regards Kristian

Recent stay in Brisbane

TripAdvisor rating 4.0/5

stevenbullough 12/03/2021 TripAdvisor review

This hotel is within easy walking distance to most eateries, botanical gardens and Brisbane river walkways. City Centre is one block away. Staff are always very polite and helpful, we book a one bedroom apartment with views, ample room for our needs. King bed very comfortable.

stevenbullough thank you for your review, sharing your experience on TripAdvisor. We are happy to read your stay was very enjoyable and our location was perfect for your time in Brisbane. We do hope we'll see you again in the near future. Regards, Kristian

Still a Great Stay

TripAdvisor rating 5.0/5

DarrylR_12 Business - 08/03/2021 TripAdvisor review

Been over a year since I got to stay, I chose this hotel on past experience despite other higher rated Accor were cheaper. Facilities all still well maintained and no post covid changes that you would notice, unlike other hotels who offer reduced services and claim covid as cost cutting. Will still be my go to hotel for Brisbane.

Thank you DarrylR_12. We really appreciate you choosing to stay with us at The Sebel Brisbane when travelling from Perth. We are so happy that you always have a great experience and we will look forward to seeing you back in Brisbane soon. Regards, Kristian

Will most certainly return

TripAdvisor rating 4.0/5

sjjpw359 Business - 07/03/2021 TripAdvisor review

I have been a regular visitor to the Sebel Brisbane over the past 12 months. I have never been disappointed in the quality of the service or cleanliness of accommodation. I will continue to use this hotel and have recommended it to my family and friends. Well done staff and management at the Sebel in Brisbane, keep up the excellent work.

Thank you for your continued loyalty and thank you for your kind words. We greatly appreciate positive feedback and are delighted you have never been disappointed in the quality of our service. We look forward to welcoming you back again in the future. Regards, Kristian

Great Hotel

TripAdvisor rating 5.0/5

sylvia768 14/02/2021 TripAdvisor review

The room was great suited all we needed and very clean. The bed was so comfortable, the staff are all so friendly and you couldn't get any better with the location, as it is in the heart of the city, two blocks away from the Mall.

Thank you for writing such a wonderful review. We are delighted you had great experience and we look forward to seeing you again soon. Regards, Kristian

Poor Restuarant Experience

TripAdvisor rating 3.0/5

matthewruggles Business - 14/02/2021 TripAdvisor review

Hotel is great clean, accessible , good service everything you want the big let down is the breakfast facility next door with inattentive staff, rubbish quality food that takes way too long to arrive dreadfull experience ruins what would be a great experience.

Matthewruggles thank you for sharing your experience and I am sorry to read of your disappointment in the restaurant. Please rest assured that your feedback has been shared with the team so that we can improve on the service that we offer. I hope you will allow us another opportunity in the future. Regards, Kristian

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