The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,739 reviews

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The Sebel Brisbane - Image 1
The Sebel Brisbane - Image 2
The Sebel Brisbane - Image 3
The Sebel Brisbane - Image 4
Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

Book this hotel
Room 1
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Studio

Premium Studio Hotel Room

Photo out of - Premium Studio Hotel Room

Guaranteed high floor with view of the Brisbane city skyline. Featuring Premium amenities including Nespresso pod machine, these studio rooms are the perfect setting for a relaxing stay

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
See availabilities

Apartment

One Bedroom Premium Apartment

Photo out of - One Bedroom Premium Apartment

A Premium experience with a view of the Brisbane skyline from your own balcony. Featuring fully equipped kitchen and Premium amenities including Nespresso pod machine, these apartments are everything you need for a pleasant stay

  • Views:

    City View

Max. number of persons
4
Area
From 59 m² / 635 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Mini Bar
  • Pots/Pans/Dishes
  • Espresso machine
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Standard Apartment

Photo out of - Two Bedroom Standard Apartment

Spaciously designed (93sqm) perfect for families, friends or sharing colleagues - 1 bedroom apartment and interconnecting studio, kitchen, laundry, living area, balcony, separate bedrooms and 2 bathrooms. Bedding is 2 kings or 1 king & 2 single beds.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 93 m² / 1001 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Premium Apartment

Photo out of - Two Bedroom Premium Apartment

A premium experience with guaranteed high floor and city views. Facilities include kitchen, laundry, 2 separate separate bedroom & a living room with balcony, Nespresso Pod machine and premium bathroom amentities and complimentary bottled waters

  • Views:

    City View

Max. number of persons
6
Area
From 93 m² / 1001 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Mini Bar
  • Pots/Pans/Dishes
  • Espresso machine
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 101 rooms
  • 100 non-smoking rooms
  • 30 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

5 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Stroller available

Well-being

Outdoor swimming pool

  • Outside
  • On site

Hotel Gymnasium

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • No parking space
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 45 AUD 45 AUD Per day

Security

  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

THE CROFT HOUSE

Photo out of - THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Cooking style
Bistro
Capacity
50
Accessibility
Accessible service
4000 Brisbane, Australia
Telephone +61 7 3224 3549
Menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Situated close to Brisbane Botanic Gardens, The Sebel Brisbane offers the ideal location for beautiful Brisbane weddings. The hotel features elegant event space, exceptional facilities and a specialist wedding coordinator to ensure each moment is perfect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,739 reviews

Customer review rating 5.0/5

Giorgi P. Families - Confirmed reviews ALL

Dear Giorgi P., Thank you for the wonderful feedback and for allowing us to be part of such a special family celebration. It is lovely to hear that our team helped make your birthday, your son’s birthday and Father’s Day extra memorable. Knowing that our attention to detail and friendly service made a difference to your stay is incredibly rewarding for the team. We’re also pleased that you enjoyed the cleanliness and comfort of your room and had such a great stay overall. We have noted your feedback regarding the WiFi speed and will certainly keep this in mind as we look at ways to improve. Thank you again for the 100/100 rating and your kind words. We hope to welcome you and your family back for another special stay in the future. Kind Regards, Chris Duty Manager The Sebel Brisbane

Customer review rating 2.0/5

Alex W. Business - Confirmed reviews ALL

Dear Alex, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We are sorry to hear that your accommodation did not meet your expectations. We appreciate your comments regarding the condition of the furniture, bedding comfort, and the beds moving apart during the night. This is certainly not the experience we want our guests to have, and we will share your feedback with our team for review. We also appreciate your comments regarding the room facilities and understand your concerns around the shower over bath setup. We are continually reviewing opportunities to improve our guest experience and your feedback is valuable in helping us identify areas for improvement. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay. Kind regards, The Sebel Brisbane Team

Customer review rating 4.5/5

Natasha B. Couples - Confirmed reviews ALL

Dear Natasha, Thank you for taking the time to share your feedback and for rating your stay so highly. We are thrilled to hear that you enjoyed our convenient location and found your room clean, tidy, and comfortable. It is also wonderful to know that our team made a positive impression during your stay. We truly appreciate your kind words and look forward to welcoming you back again in the near future. Warm regards, Evie Front Office Duty Manager

Customer review rating 5.0/5

Janette S. Business - Confirmed reviews ALL

Dear Janette, Thank you for your wonderful review! We are delighted to hear that you enjoyed our central location, found your room beautiful, and had a comfortable night's sleep in our bed. It is also fantastic to know that our friendly team helped make your stay even more enjoyable. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Warm regards, Evie Front Office Duty Manager

Customer review rating 5.0/5

Geoff P. Business - Confirmed reviews ALL

Dear Geoff, Thank you for your great review and for taking the time to share your feedback. We are delighted to hear that you enjoyed our great location and that our team made a positive impression during your stay. Providing a warm and welcoming experience is something we take great pride in, so your kind comments are truly appreciated. We hope to have the pleasure of welcoming you back again soon. Warm Regards, Evie Front Office Duty Manager

Dear Giorgi P., Thank you for the wonderful feedback and for allowing us to be part of such a special family celebration. It is lovely to hear that our team helped make your birthday, your son’s birthday and Father’s Day extra memorable. Knowing that our attention to detail and friendly service made a difference to your stay is incredibly rewarding for the team. We’re also pleased that you enjoyed the cleanliness and comfort of your room and had such a great stay overall. We have noted your feedback regarding the WiFi speed and will certainly keep this in mind as we look at ways to improve. Thank you again for the 100/100 rating and your kind words. We hope to welcome you and your family back for another special stay in the future. Kind Regards, Chris Duty Manager The Sebel Brisbane

Customer review rating 2.0/5

Alex W. Business - Confirmed reviews ALL

Furniture in the room was old and tired. Bedding was not very comfortable. Two single beds pushed together that partially came apart during the night.

Dear Alex, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We are sorry to hear that your accommodation did not meet your expectations. We appreciate your comments regarding the condition of the furniture, bedding comfort, and the beds moving apart during the night. This is certainly not the experience we want our guests to have, and we will share your feedback with our team for review. We also appreciate your comments regarding the room facilities and understand your concerns around the shower over bath setup. We are continually reviewing opportunities to improve our guest experience and your feedback is valuable in helping us identify areas for improvement. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay. Kind regards, The Sebel Brisbane Team

Customer review rating 4.5/5

Natasha B. Couples - Confirmed reviews ALL

Great location, clean tidy room, lovely staff.

Dear Natasha, Thank you for taking the time to share your feedback and for rating your stay so highly. We are thrilled to hear that you enjoyed our convenient location and found your room clean, tidy, and comfortable. It is also wonderful to know that our team made a positive impression during your stay. We truly appreciate your kind words and look forward to welcoming you back again in the near future. Warm regards, Evie Front Office Duty Manager

Customer review rating 5.0/5

Janette S. Business - Confirmed reviews ALL

Beautiful room, very comfortable bed.

Dear Janette, Thank you for your wonderful review! We are delighted to hear that you enjoyed our central location, found your room beautiful, and had a comfortable night's sleep in our bed. It is also fantastic to know that our friendly team helped make your stay even more enjoyable. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Warm regards, Evie Front Office Duty Manager

Customer review rating 5.0/5

Geoff P. Business - Confirmed reviews ALL

Staff are very welcoming

Dear Geoff, Thank you for your great review and for taking the time to share your feedback. We are delighted to hear that you enjoyed our great location and that our team made a positive impression during your stay. Providing a warm and welcoming experience is something we take great pride in, so your kind comments are truly appreciated. We hope to have the pleasure of welcoming you back again soon. Warm Regards, Evie Front Office Duty Manager

Customer review rating 5.0/5

Phillip S. Friends - Confirmed reviews ALL

Great service, great apartment.

Dear Phillip Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our great location, service, and apartment. Providing our guests with a comfortable stay and exceptional hospitality is always our goal, so it's fantastic to know we delivered on all three. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Evie Front Office Duty Manager

Customer review rating 4.0/5

Charles V. Business - Confirmed reviews ALL

service was great and the room was comfortable. Dryer didnt seem to dry my clothes, but other than that it was good

Dear Charles, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We're delighted to hear you found your stay comfortable, enjoyed our convenient location, and received great service from our team. It's also wonderful to know you enjoyed your room and breakfast. We appreciate you letting us know about the dryer not drying your clothes properly. Please accept our apologies for the inconvenience. Your comments have been shared with our maintenance team so they can inspect the appliance and ensure it is working as intended for future guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to The Sebel Brisbane on your next visit to Brisbane. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 5.0/5

Richard W. Couples - Confirmed reviews ALL

We had a wonderful stay, so close to the cbd, great rooms and staff, restaurant on site Croft House was great too.

Dear Richard, Thank you for taking the time to share your wonderful feedback following your recent stay at The Sebel Brisbane. We are delighted to hear that you had such an enjoyable stay and that our central location, comfortable rooms, and the dining experience at Croft House all contributed to a memorable visit. It is especially pleasing to know that both your initial booking and the addition of an extra night were made easy by our reception team. Your kind recognition of all our staff means a great deal, and I will be sure to share your comments with the entire team. Thank you once again for choosing to stay with us and for your loyalty as an ALL Platinum member. We truly appreciate your support and look forward to welcoming you back to The Sebel Brisbane for another exceptional stay in the near future. Warm regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 0.5/5

Michael C. Business - Confirmed reviews ALL

Small room and even tinier bathroom. All the decor was tired. Bed covers had dirt and I found hairs on the toilet seat. Incredibly noisy aircon unit that sounded like an airplane engine. Food at the restaurant was below average. They left out bacon on their big breakfast and the second morning served brown avocado for their smashed avo. First and last time I choose to stay here. Definitely avoid!

Dear Michael, Thank you for taking the time to share your feedback following your recent stay with us. I am disappointed to hear that your experience did not meet expectations, particularly with the condition of your room, cleanliness, air conditioning noise, and your dining experiences at Croft House. Please accept my sincere apologies for the concerns you encountered, including the issues with the bedding, bathroom cleanliness, and the quality of your breakfast items. This is certainly not the standard we aim to provide, and I have shared your comments with both our Housekeeping and Food & Beverage teams so we can review these areas and address where improvements are needed. We also appreciate your feedback regarding the room presentation and facilities. We are continuously working through upgrades and maintenance across the hotel, and your comments will assist us in identifying areas requiring attention. Thank you again for bringing these matters to our attention. While I understand your disappointment, we appreciate your feedback as it helps us improve the guest experience we provide. Kind regards, Hannah Jones Front Office Manager

Customer review rating 4.5/5

David M. Couples - Confirmed reviews ALL

A very enjoyable experience. Lovely apartment , very efficient and friendly front desk, and small intimate restaurant was a real bonus. Location is perfect.

Dear David, Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you found the apartment comfortable, enjoyed our central location, and appreciated the friendly and efficient service provided by our front desk team. It is especially pleasing to know that our intimate restaurant and the warm welcome from our team helped make your stay so enjoyable. We also sincerely appreciate you taking the time to highlight your concerns regarding the shower-over-bath configuration. Guest safety is extremely important to us, and we take feedback of this nature very seriously. Please be assured that your comments have been shared with our management team for review and consideration. We are sorry to hear that you felt your concerns were not fully acknowledged at check-out, as we value all guest feedback and the opportunity it provides to improve our guest experience. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

David H. Business - Confirmed reviews ALL

Excellent

Dear David, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We're delighted to hear you had a comfortable stay and that you found your overall experience to be excellent. It's especially rewarding to know our team made such a positive impression and that you enjoyed your accommodation, breakfast, and the service provided throughout your visit. We also appreciate your feedback regarding the booking experience on all.com. We understand how important a smooth booking process is and will ensure your comments about the website speed are shared with the relevant team. Thank you for your continued loyalty as an ALL Platinum member. We truly value your support and look forward to welcoming you back to The Sebel Brisbane for another enjoyable stay in the near future. Kind regards, Hannah Jones Front Office Manager

Customer review rating 5.0/5

Katharine A. Couples - Confirmed reviews ALL

Our stay at Sebel Brisbane was fantastic! Great location, friendly staff, lovely rooms and amenities. Always nice to stay. The Croft restaurant was also great! Friendly and helpful staff.

Dear Katharine, Thank you so much for your wonderful review and for your continued loyalty as a Gold member of ALL. We're delighted to hear that you had another fantastic stay with us and that you enjoyed our central location, comfortable rooms, and the amenities we have to offer. It's especially pleasing to know that both our Front Office team and the team at Croft House made such a positive impression with their friendly and helpful service. Your kind words about the cleanliness of your room, the easy booking process, and your breakfast experience are greatly appreciated. We'll be sure to share your feedback with the entire team—they'll be thrilled to know they helped make your stay so enjoyable. Thank you again for choosing The Sebel Brisbane. We truly value your loyalty and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Hannah Front Office Manager The Sebel Brisbane

Customer review rating 4.0/5

Sharon M. Business - Confirmed reviews ALL

The staff at the The Sebel and friendly, helpful and accommodating. The location is great and I enjoyed breakfast at the associated cafe, rather than a buffet. The apartment was tired, but clean and well appointed. Parking was the bonus.

Dear Sharon, Thank you for your wonderful review and for choosing to stay with us at The Sebel. We are delighted to hear that our team made such a positive impression with their friendly, helpful, and accommodating service. It's also great to know you enjoyed our convenient location, the breakfast experience at our onsite restaurant , and the added benefit of onsite parking. We appreciate your feedback regarding the apartment. While we're pleased you found it clean and well-appointed, we understand your comments about it feeling a little tired and will take this feedback into consideration as we continue to enhance our guest experience. Thank you again for sharing your experience. We look forward to welcoming you back to The Sebel in the future. Warm Regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

Vivienne E. Business - Confirmed reviews ALL

Brief overnight stay. Room extremely clean and the service was welcoming.

Dear Vivienne, Thank you for your wonderful review and for your continued loyalty as a Platinum ALL member. We're delighted to hear you enjoyed another stay with us and that you found your room extremely clean and our team welcoming. It's always rewarding to know we're delivering the premium service you've come to expect. We also appreciate your feedback regarding the booking experience, check-in, accommodation, and breakfast. While we're pleased these aspects met your expectations overall, we'll continue looking for ways to make every part of your stay even better. Thank you again for choosing The Sebel Brisbane. We look forward to welcoming you back again soon. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 5.0/5

Sue C. Couples - Confirmed reviews ALL

Our stay in a roomy well-appointed suite was the perfect way to unwind after a busy, hot trip in the Northern Territory. It was the perfect location for the botanical gardens, university precinct and government house, with shopping at the door. Easy walk to lots of places to eat and drink, plus ferry wharves for exploring the city via the river.

Dear Sue, Thank you for your wonderful review and for choosing to stay with us at The Sebel Brisbane. We’re delighted to hear that you found your suite spacious and comfortable, providing the perfect place to relax after your travels through the Northern Territory. It's great to know our central location made it easy for you to explore Brisbane’s botanical gardens, riverfront, shopping, and dining precincts. We also appreciate your kind comments about our team, cleanliness, and smooth arrival and departure experience. Your feedback regarding breakfast and WiFi is valued, and we will continue looking for ways to enhance these aspects of our guest experience. Thank you again for sharing your experience. We truly appreciate your loyalty as an ALL member and look forward to welcoming you back for another enjoyable stay in Brisbane. Warm regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 3.5/5

Nick M. Business - Confirmed reviews ALL

I found the staff at checking in , location and the room all excellent and i would have given 10/10 however The only negative i had on my experience was not at the hotel but the neighbouring restaurant where i had breakfast. I arrived at 7.am as i have come up from sydney for work and had a full day planned ,at the counter there was already was a number of people lining up top be served, this took a great deal longer and there was only one person behind the counter and they were also asssitimg customers off the street , finally got my order in, alot of confusion on what i could have and what i couldnt have, as my company had paid for a full breakfast, around 7.30 i had finally received breakfast. and when i got it was terrible Pale white scrambled egg, bacon way overly cooked, toast that was way over toasted, baked beans literaly taken out of a can and cold and the worst part was that i asked them to provide a serving of hollandaise sauce on the side, which i was more then happy to pay for , what i got was a pink coloured sauce that was more to dip in seafood then a hollandaise - overall i was livid as i was charged close to $40 i beleive plus the room and left i would say 90% of the plate and kicked myself for not visiting the other surrounding cafe's. - I rarely leave reviews but i had no choice, this aside a big tick to the Sebel for the service,& the room. will be back

Dear Nick, Thank you for taking the time to share your detailed feedback following your recent stay at The Sebel Brisbane. We are delighted to hear that you enjoyed your room, our location, and the service provided by our team. It is wonderful to know that our reception team made such a positive impression, and we truly appreciate your kind comments about their efforts. We are very sorry, however, that your breakfast experience did not meet expectations. We understand how frustrating this would have been, especially when you had an early start and a full day of work planned. We appreciate you providing such detailed feedback, and we will be sharing your comments with our restaurant partners so they can review the concerns raised around service times, communication, and food quality. Thank you again for highlighting both the positives and areas where we can improve. We are pleased that, despite this experience, you would recommend us and we look forward to welcoming you back on your next visit to Brisbane. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 0.5/5

Adeniyi A. Business - Confirmed reviews ALL

I had to push my trolley while the staff could not help.

Dear Adeniyi, Thank you for taking the time to share your feedback following your recent stay with us. I was concerned to read your comments regarding the service you received and, in particular, that you felt you were treated differently because of your skin colour. We take concerns of this nature very seriously. Treating every guest with respect, care and fairness is fundamental to the service we expect from our team, and I am sorry that your experience left you feeling otherwise. I am also sorry that you were left to manage your luggage trolley without assistance. While The Sebel Brisbane does not operate a dedicated concierge or porter service, our Front Office team will assist with luggage where they are able to do so, and I understand how the lack of assistance contributed to your overall impression of your arrival and departure experience. Regarding your ALL Gold welcome drink, while this benefit was available to you during your stay for collection from our Food & Beverage team, I understand that you had intended to collect it following breakfast but did not have the opportunity to do so before departing. I am sorry that you missed the opportunity to enjoy this benefit during your stay. I have also noted your feedback regarding the breakfast selection and welcome amenity and will ensure these comments are shared with the relevant teams for review. We value the diversity of both our guests and our team and want everyone who stays with us to feel equally welcomed and respected. Thank you again for bringing your concerns to our attention and giving us the opportunity to consider your feedback. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 4.5/5

Anlly L. Families - Confirmed reviews ALL

The hot water system has some fault though - as when the taps (all the taps include basin, shower and kitchen) were turned to cold water, there was still hot water coming out. Advised Chris at reception. The pillows were a bit high for young children and for me as well. other than this, all very good. Def will stay here again next time in Brisbane.

Dear Anlly, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We’re delighted to hear you enjoyed our convenient location and that our team helped make your stay a positive one. We truly appreciate your kind comments about our reception team, and we will be sure to share your feedback with them. It’s also wonderful to know you appreciated our flexibility in accommodating a late checkout when available. Thank you for bringing the hot water issue to our attention. We apologise for the inconvenience this caused during your stay and appreciate you advising Chris at reception so our team could look into this. We will ensure this is followed up with our maintenance team. We also appreciate your feedback regarding the pillows and will keep this in mind as we continue looking for ways to enhance our guest comfort. We’re pleased to hear that, despite these points, you had an enjoyable stay and would choose to stay with us again when visiting Brisbane. Thank you for your continued support as an ALL member. We look forward to welcoming you and your family back to The Sebel Brisbane in the future. Warm regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 4.5/5

Ben G. Business - Confirmed reviews ALL

Quick one night stay but loved the location. Close to shops and all amenities.

Dear Ben, Thank you for taking the time to share your feedback following your recent stay at The Sebel Brisbane. We’re delighted to hear you enjoyed your stay with us and that our convenient location, comfortable rooms, and friendly team contributed to a positive experience. It’s great to know you found it easy to access the shops and amenities nearby, making the most of your time in Brisbane. We also appreciate your continued loyalty as a Silver ALL member and are pleased to see your positive feedback regarding your arrival, departure, WiFi, and overall experience. We look forward to welcoming you back to The Sebel Brisbane for another enjoyable stay in the future. Warm regards, Hannah Jones Front Office Manager The Sebel Brisbane

Customer review rating 5.0/5

Brian C. Solo - Confirmed reviews ALL

From beginning to end it was an excellent stay experience. Staff pleasant, friendly and helpful.

Dear Brian, Thank you for your outstanding review and for taking the time to share your experience following your recent stay at The Sebel Brisbane. We are delighted to hear that your stay was excellent from beginning to end and that our team made such a positive impression. Your kind comments about our reception team and the friendly service you received throughout the hotel will be shared with everyone, they will be thrilled to know they helped make your stay memorable. It's also wonderful to hear that you were able to take advantage of the Red Hot Rooms offer through your Accor Plus Explorer membership and found great value in both the discounted rate and your Gold benefits. We love hearing that you're enjoying the rewards of your membership. Thank you once again for your kind recommendation and your loyalty as an ALL Gold member. We look forward to welcoming you back to The Sebel Brisbane for another exceptional stay. Kind regards, Hannah Jones Front Office Manager The Sebel Brisbane

Other web-users rate our hotel

  • 691 reviews 9.6/10 Location
  • 910 reviews 6.9/10 Room
  • 940 reviews 9/10 Service
  • 17 reviews 2.9/10 WiFi
  • 332 reviews 6.2/10 Cleanliness
  • 126 reviews 6.7/10 Breakfast
  • 60 reviews 8/10 Pool

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