The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,776 reviews

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Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,776 reviews

Customer review rating 2.0/5

Andrew T. Business - Confirmed reviews ALL

Upon arrival I’m greeted with the news that my accommodation has been upgraded. Good news given I didn’t request anything. I dropped my luggage in room. The room was very nice. However I headed out for dinner and didn’t return to very late. At 5.40am I wake to the sound of evacuation sirens. I look out my window ( for first time) to discover my room faces onto a massive building site. They made enormous noise all morning. My suspicion is that I was “ upgraded “ to a room facing a building site because your more valued customers new to request a room on the other side of the hotel. Not impressed at all.

Dear Andrew, Thank you for sharing your feedback. While we’re pleased to hear you found the room itself to be very nice, we’re truly sorry that your experience was impacted by the early morning noise and the disruption caused by nearby construction. We understand how frustrating it must have been to be woken so early, particularly after a late return, and we sincerely apologise for the inconvenience caused. Please be assured that room allocations are never made based on guest “value,” and upgrades are offered with the intention of enhancing your stay. That said, we regret that in this instance the room location did not provide a comfortable experience. Your feedback is very important to us, and we will ensure our team is more mindful of potential noise disturbances when allocating rooms, particularly where early morning works may be occurring nearby. We do hope you might consider giving us another opportunity to provide you with a much more restful and enjoyable stay in the future. Warm regards, Evie Front Office Duty Manager

Customer review rating 4.5/5

Martin F. Business - Confirmed reviews ALL

A beautiful clean and quiet hotel.

Dear Martin, Thank you for taking the time to share your feedback. We’re delighted to hear that you found the hotel beautiful, clean, and quiet, your kind words mean a great deal to our team. We do apologise for any disturbance caused by the building works next door and thank you for your kind understanding. We hope to have the pleasure of welcoming you back again for an even more peaceful stay in the future. Kind regards, Hannah Jones Front Office Manager

Customer review rating 3.0/5

Carl N. Business - Confirmed reviews ALL

Having to get out of your car to swipe the roller door is frustrating. The room was nice however the fridge has not freezer and the air conditioner is very noisy. The bed was comfortable but the bathroom is tight to move around. The staff were friendly.

Dear Carl, Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to hear that you found our team friendly, the bed comfortable, and the room clean, we are sorry that several aspects of your stay did not meet expectations. We understand how frustrating it would have been to find limited guest parking available and then need to get out of your car to access the roller door. We also appreciate your comments regarding the noisy air conditioner, lack of freezer space in the fridge, and the bathroom layout. Please be assured that your feedback has been shared with the relevant teams for review, as we are always looking for ways to improve the guest experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future for a more comfortable stay. Warm regards, The Sebel Brisbane Team

Customer review rating 4.5/5

Vincent S. Business - Confirmed reviews ALL

perfect .. only I do not understand why the HDMI connection (source on remote) is blocked. I cannot connect my PC to do work on a bigger screen.

Dear Vincent, Thank you for your wonderful review and for your loyalty as an ALL Platinum member. We are delighted to hear that you enjoyed your stay, particularly our location, accommodation, cleanliness, WiFi, and the service provided by our team. It is also fantastic to know that you rated your overall experience and likelihood to recommend us so highly. We do appreciate your feedback regarding the HDMI connection on the television. We understand how important it is for business travellers to be able to connect their devices and work comfortably on a larger screen. Please accept our apologies for the inconvenience, and we will certainly review this with our team to see how we can improve the in-room setup for future stays. Thank you again for choosing The Sebel Brisbane. We look forward to welcoming you back again soon. Warm regards, The Sebel Brisbane Team

Customer review rating 4.0/5

Anthony C. Business - Confirmed reviews ALL

Polite, helpful, professional staff at this hotel as always. Rooms are spacious. location is great. Ventilation in rooms is poor. Ask for a fan or bring your own if you like or need airflow not just cooling.

Dear Anthony, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our team polite, helpful, and professional, and that you continue to enjoy our spacious rooms and convenient location. Your kind words mean a great deal to us and are truly appreciated. We’re sorry to hear that the room ventilation did not meet your expectations. Your feedback is very valuable, and we understand how important proper airflow is for a comfortable stay. We do have fans available upon request, and our team is always happy to assist in any way possible to improve your experience. We appreciate your comments and will certainly take them into consideration as we continue to enhance our facilities. We hope to welcome you back again soon for another enjoyable stay. Kind regards, Hannah Jones Front Office Manager

Other web-users rate our hotel

  • 729 reviews 9.5/10 Location
  • 962 reviews 6.9/10 Room
  • 1,009 reviews 8.8/10 Service
  • 18 reviews 2.3/10 WiFi
  • 357 reviews 6.2/10 Cleanliness
  • 243 reviews 5.5/10 Amenities
  • 137 reviews 6.3/10 Breakfast

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