The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,727 reviews

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The Sebel Brisbane - Image 1
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Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Room 1

Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,727 reviews

Customer review rating 3.5/5

Scott M. Business - Confirmed reviews ALL

Good morning, Thank you for taking the time to share your feedback following your recent stay with us, Scott. I'm pleased to hear that you found your room generally comfortable and that our morning team member made a positive impression during your departure. I will be sure to pass on your kind comments. That said, I'm sorry that your arrival experience did not meet expectations. As a Gold ALL member, your loyalty is important to us, and I'm disappointed that your member benefits were not communicated as they should have been. I also apologise that we didn't provide recommendations for nearby dining options while our restaurant was closed. I'm also sorry to hear about the maintenance issues you experienced, including the bathroom leaks and the faulty bedside phone, as well as your comments regarding the room, air conditioning, and Wi-Fi. These have been shared with the relevant teams so they can be addressed. Thank you again for your valuable feedback. We appreciate your loyalty and hope we'll have the opportunity to provide you with a much smoother experience on your next visit. Kind regards, Hannah Front Office Manager

Customer review rating 5.0/5

Lisa D. Couples - Confirmed reviews ALL

Dear Lisa, Thank you for such fantastic feedback. It is wonderful to know that you had such a comfortable and convenient stay in one of our one-bedroom apartments. Seeing a perfect score across every area of your stay is a fantastic result, and we are especially pleased that you enjoyed the accommodation, breakfast and service from our team. We also really appreciate your 10/10 recommendation and your continued loyalty as an ALL Gold member. Thank you for choosing to stay with us. We hope to see you again soon and provide another equally enjoyable stay. Kind regards Chris Shepherd Duty Manager The Sebel Brisbane

Customer review rating 4.0/5

Cirino P. Business - Confirmed reviews ALL

Dear Cirino, Thank you for taking the time to share your feedback. We are pleased to hear that you received a warm welcome and that our team was helpful throughout your stay. We sincerely appreciate your loyalty as an ALL-Diamond member and understand your disappointment regarding the missed Welcome Gifts. We apologise that these were not provided during your stay, as we recognise the importance of ensuring our valued members receive the benefits associated with their status. We also apologise for the inconvenience caused by the flickering kitchen light. We will ensure this feedback is followed up with MNT for investigation. We understand your disappointment regarding the restaurant being closed over the public holiday and appreciate your understanding of the circumstances. We have also noted your feedback regarding the Wi-Fi connection speed. Thank you again for your feedback and continued loyalty. We hope to have the opportunity to provide you with a more seamless experience on your next visit. Kind regards, Chris Shepherd Duty Manager The Sebel Brisbane

Customer review rating 5.0/5

Brian W. Couples - Confirmed reviews ALL

Dear Brian, Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, found your room very comfortable, and felt warmly welcomed by our team. Your kind words about our pleasant and polite staff mean a great deal to us, and we will be sure to share your feedback with the team. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Evie Saunders Front Office Duty Manager

Customer review rating 4.0/5

Brett H. Solo - Confirmed reviews ALL

Dear Brett, Thank you for taking the time to share your feedback and for choosing to stay with us for a second time. We are delighted to hear that you enjoyed the easy parking access, our lovely team, and the cleanliness of your accommodation. It is particularly wonderful to know that you are already planning to stay with us again. We appreciate your feedback regarding the availability of extension cords and your suggestion to allow guests to confirm and pay for parking when making their reservation. We understand how important reliable parking is when planning your stay, and your comments will be shared with the relevant team for consideration. Thank you again for your continued support and loyalty as an ALL Silver member. We look forward to welcoming you back for your next stay. Kind regards, Chris Duty Manager The Sebel Brisbane

Other web-users rate our hotel

  • 693 reviews 9.6/10 Location
  • 911 reviews 6.9/10 Room
  • 946 reviews 9/10 Service
  • 16 reviews 3.3/10 WiFi
  • 333 reviews 6/10 Cleanliness
  • 152 reviews 5.7/10 Value
  • 128 reviews 6.7/10 Breakfast
  • 61 reviews 8/10 Pool

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