Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that your visit was an enjoyable one and that the booking process and service from our team helped make your experience a positive one. We also appreciate your comments regarding the lifts. Feedback such as yours is invaluable, and we understand how important efficient and reliable facilities are to the overall guest experience. Please be assured that your observations have been noted and shared with the relevant team for review. Thank you for your loyalty as an ALL Accor Classic member. We truly value your continued support and look forward to welcoming you back on your next visit. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you had such an enjoyable stay and felt well looked after throughout your visit. Comments like yours are wonderful encouragement for our team and reflect the level of service we strive to provide every day. It is also pleasing to hear that you found your experience to be great value and that you enjoyed the facilities and sustainability initiatives available during your stay. We are committed to creating a welcoming and comfortable environment for all our guests, and it is rewarding to know these efforts were appreciated. Thank you for your loyalty as an ALL Accor Silver member. We truly value your continued support and look forward to welcoming you back again in the near future. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Ginna, Thank you for your feedback regarding the condition of our bathrooms and rooms. We appreciate your insights, as they are vital for our ongoing efforts to enhance our facilities. Your comments will be taken into consideration as we plan future improvements. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such an enjoyable stay and that our team helped make your experience a memorable one. It is especially pleasing to receive your kind recognition of Gabby and Justin. We are fortunate to have such dedicated team members, and we will ensure your comments are shared with them both. Positive feedback like yours is always greatly appreciated and serves as wonderful encouragement for the team. Thank you also for your loyalty as an ALL Accor Classic member. We truly value your continued support and look forward to welcoming you back again soon. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know you had an enjoyable stay and that your visit provided a comfortable base for your time with friends. It is particularly pleasing to hear that you enjoyed the dining experience during your stay. We would also like to sincerely thank you for your loyalty as an Accor Gold member and an Accor Vacation Club member. Your continued support is greatly appreciated by our team. We hope to have the pleasure of welcoming you back again in the near future. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Le, Thank you for your feedback regarding your recent stay. However, I regret to hear that the condition of your room and the gym did not meet your expectations. Your comments will be shared with our maintenance team for immediate review as well as our leadership team as we plan for future improvements for the property. We hope to welcome you back for a much more positive stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share such wonderful feedback following your recent stay. We are delighted to know that our team helped make your visit so memorable and that we could provide a warm welcome and a comfortable start to your trip. As an ALL Accor Classic member, we sincerely appreciate your loyalty and continued support. It is especially rewarding to hear that the birthday surprise from our Front Office team added a special touch to your stay. We will be sure to share your kind comments with Rebecca and the wider team, as well as the reception team member who assisted you. Knowing that these thoughtful gestures made a difference means a great deal to us. Thank you once again for your generous recommendation and for choosing to stay with us. We also appreciate your feedback regarding the WiFi speed and will take this on board as we continue to improve. We look forward to welcoming you back for another special stay in the future. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your stay, as well as the services provided by our reception team. We look forward to welcoming you back. Kindest, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your family stay. We are delighted to know you had an enjoyable visit and that our team helped create a positive experience throughout your time with us. We particularly appreciate your recognition of Niall and Timothy, and we will be sure to pass on your kind comments to them and the wider team. Thank you as well for your helpful suggestion regarding clearer guidance for recycling and waste bins. As we welcome guests from all over the world, we understand how this could make recycling easier and more intuitive, and we will take your feedback into consideration. We also appreciate your comments regarding the KG Sports Bar facilities and understand your disappointment. Thank you once again for your review, and we hope to have the pleasure of welcoming you back on your next visit. Kind regards, Guest Experience Team Mercure Brisbane King George Square.

Dear Elizabeth, Thank you for sharing your feedback. I am pleased to hear that Richard made a positive impression with his exceptional service. However, I regret that you found the hotel in need of updates, particularly in the bathrooms. Your comments are valuable as we continually strive to enhance our guests' experience. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share such a thoughtful review of your recent stay. We are delighted to hear that you had such an enjoyable experience and that our team left a lasting impression. As a valued ALL - Accor Live Limitless Gold member, we sincerely appreciate your loyalty and are grateful for your continued support. We were especially touched to read about the care and concern shown by our team following your fall. Looking after our guests extends far beyond the usual service standards, and it is wonderful to know that our colleagues were able to provide reassurance and support when you needed it most. Your kind recognition will mean a great deal to everyone involved. We also appreciate your feedback regarding areas of the property that could benefit from refurbishment. Thank you again for your generous comments and perfect rating. We are thrilled to have become your preferred choice when visiting Brisbane and look forward to welcoming you back for many more memorable stays. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that, despite the unexpected technical issues at the time of your arrival, our team was able to ensure your stay got off to a positive start. Knowing that their efforts made a difference means a great deal to us. It is especially pleasing to receive such kind recognition of our front office team. We will be sure to pass your compliments on to the team members who assisted you, as feedback such as yours is a great source of encouragement and motivation. Thank you once again for your generous comments and perfect score. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your room comfortable and our staff accommodating. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back. Kindest, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay. We are delighted to know that your visit was such a positive experience and that you were able to make the most of everything the surrounding area has to offer during your time with us. It is especially pleasing to hear that our team across reception, the bar and restaurant helped make your stay memorable. Your kind comments regarding the welcoming service and the comfort of your accommodation will be shared with the team. We also sincerely thank you for your loyalty as an ALL Accor Classic member and for your continued support. We appreciate your recommendation and look forward to welcoming you back for another relaxing stay in the future. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for your wonderful review and for choosing to stay with us again. It is always rewarding to welcome returning guests, and we are delighted to know that we continue to provide an experience that meets your expectations. As a valued ALL - Accor Live Limitless Classic member, we sincerely appreciate your loyalty and ongoing support. We are especially grateful for your kind recognition of our team. Knowing that our colleagues consistently help create a welcoming and reassuring environment means a great deal to us, and we will be sure to share your compliments with our Concierge team, who will be delighted to receive your feedback. Thank you once again for your generous comments and perfect rating. We look forward to welcoming you back for another seamless and enjoyable stay in the future. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty as an ALL Platinum member. We greatly value your support and appreciate you choosing to stay with us. I am sorry to learn that aspects of your stay did not meet the expectations that come with your membership status. Your comments regarding the condition of the rooms and the welcome amenity have been noted and shared with the relevant teams. We also appreciate your observations regarding sustainability, as feedback such as yours helps us review and improve the experience we provide to our valued guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and deliver a stay that better reflects the high standards we strive to achieve. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your stay exceeded expectations and that our team helped make your birthday celebration a memorable one. As a valued ALL - Accor Live Limitless Classic member, we sincerely appreciate your loyalty and thank you for choosing to celebrate such a special occasion with us. It is especially rewarding to know that the service you received contributed so positively to your experience. We will be sure to share your kind comments with our reception team, along with your recognition of the colleague who provided such attentive and thoughtful service throughout your stay. We also appreciate your feedback regarding the atmosphere around the pool area and understand that this may not have suited every moment of relaxation. Thank you again for your recommendation and generous comments. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Guest Experience Team Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your family enjoyed their time with us and that our team helped make your stay a memorable one through their warm and attentive service. It is especially pleasing to know that you enjoyed the dining experience during your visit. Creating a welcoming atmosphere where guests can relax and make the most of their time away is something we take great pride in, and your kind comments will be shared with the team. Thank you once again for your recommendation and perfect rating. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, Guest Experience Team Mercure Brisbane King George Square