Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to know that you enjoyed a comfortable visit and that our team helped make your experience a pleasant one. As a valued ALL Accor Classic member, we truly appreciate your loyalty and thank you for choosing to stay with us. We are sorry for the confusion caused by the charges that appeared on your account after departure. While we are pleased that the matter was resolved promptly and the refund processed, we understand the concern this would have caused and appreciate your patience while our team investigated and corrected the error. Thank you once again for your kind recommendation and constructive feedback. We are grateful for your support and look forward to welcoming you back for an even smoother experience in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Jackson, Thank you for taking the time to share your feedback. We're truly sorry to hear that the cleanliness and condition of the hotel did not meet your expectations. We understand how important it is to feel comfortable in your surroundings, and it's disappointing to learn that the corridors appeared unclean and that your room had an unpleasant odour. We also appreciate your comments regarding the carpets. Feedback such as yours helps us identify areas where improvements are most needed, and your observations have been shared with the relevant teams for review. Thank you for bringing these concerns to our attention. We appreciate you providing us another opportunity and I trust that our team will treat you to a much more comfortable stay in November. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Parmeseeven, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and the exceptional service provided by our staff. We look forward to welcoming you back in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Melanie, Thank you for taking the time to share your feedback. We're deeply sorry to hear that the condition of the hotel and your room did not meet your expectations. We understand how disappointing it can be when the presentation of the accommodation does not reflect the value anticipated from the rate paid. Your comments regarding the condition of the room, including the cleanliness concerns, have been noted and shared with the relevant teams. We recognise that these aspects have a significant impact on your stay and appreciate you bringing them to our attention. Thank you for your honest feedback. We hope you will allow us another opportunity in the future and if you do choose to do so, please do not hesitate to contact myself or the hotel directly. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Dante, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed your comfortable experience. We look forward to your next stay with us. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Joshua, Thank you for taking the time to share your feedback. We're deeply sorry to hear that the condition of the shower did not meet your expectations. Finding mould in the bathroom is unacceptable, and we sincerely apologise for the poor impression this created. We understand that guests choose to stay with Accor properties with an expectation of high standards of cleanliness and presentation, and we're disappointed that we fell short on this occasion. Your comments have been shared with our Housekeeping and Maintenance teams for immediate review and follow-up. As you a loyal member, our team have credited some additional points to your membership as a gesture of our apologies, we understand this does not change your experience but hope you will allow us another opportunity in the future to improve. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Jeimy, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient for the soccer match and enjoyed your time in Brisbane. We look forward to welcoming you back in the future! Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Petra, Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback and are pleased to hear you enjoyed our great location, and your comments regarding the room condition have been noted and will be shared with our team to review immediately. Thank you for your continued loyalty, we look forward to welcoming you on your next visit. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Caren, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and can completely understand your frustration. Having to repeatedly contact Reception over the course of an evening and into the following morning for a basic amenity, only for it never to be delivered, is unacceptable and not the level of service we aim to provide. We sincerely apologise for the inconvenience this caused and for the disappointment of not receiving what was promised despite multiple follow-up calls. Reliable and timely service is a fundamental expectation, and on this occasion, we clearly fell short. Your feedback has been shared with the relevant teams for review, as this is not the experience, we want any guest to have. We appreciate you bringing this matter to our attention and certainly hope to welcome you in the future for a more pleasant stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to hear that you enjoyed your time in Brisbane and that we could provide a convenient and comfortable base for your visit. It is especially pleasing to know that the booking process through the ALL App was straightforward and flexible for your travel plans. We appreciate your comments regarding the room and would like to thank you for bringing the housekeeping oversight to our attention. Please accept our apologies for this detail being missed prior to your arrival. Feedback such as yours helps us maintain and improve the standards our guests expect. As a valued ALL Accor Live Limitless Classic member, thank you for your continued loyalty and for recommending us so highly. We are grateful for your support and look forward to welcoming you back soon. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed your overall experience and found our location convenient for your visit. We also sincerely appreciate your loyalty as an ALL Accor Classic member and thank you for your continued support. It is wonderful to know that a member of our team was able to assist you during the lift modernisation works and help make your arrival and stay more seamless. Your kind comments regarding the service you received are greatly appreciated and will be shared with the team. We also value your feedback regarding the breakfast experience. I am sorry to hear that the layout and busy atmosphere made navigating the buffet less comfortable than it should have been. Your observations regarding the placement of tableware have been noted and will be shared with our Food & Beverage team as we continually look for ways to improve the guest experience. Thank you once again for your feedback, and we hope to welcome you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that we could provide a smooth and comfortable stay before your onward journey, and it is wonderful to know that our team helped make your visit a positive one. It is particularly pleasing to hear that the assistance provided by our concierge team contributed to a stress-free travel experience. We take great pride in delivering attentive service, and your kind comments will be shared with the team. We are also pleased that you found everything well prepared throughout your stay. As a valued ALL Accor Live Limitless Gold member, thank you for your continued loyalty and support. We greatly appreciate your recommendation and look forward to welcoming you back soon. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We appreciate your loyalty as an ALL Accor Classic member and are pleased to hear that you found the location convenient and were able to enjoy a comfortable night's sleep during your visit. That said, I am sorry that several aspects of your stay did not meet expectations. The concerns you have raised regarding the room condition, servicing standards, bathroom cleanliness, odour in the public areas, and the room allocated not matching your booking expectations are disappointing to hear. These matters are not reflective of the experience we aim to provide, and your comments have been shared with the relevant teams for review and follow-up. We also appreciate your feedback regarding our sustainability initiatives, including the removal of single-use bottled water, as well as your comments on parking costs. Thank you for bringing these matters to our attention. We value your honest feedback and hope to have the opportunity to provide a much-improved experience on a future stay. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear guest, Thank you for your kind words regarding our friendly staff. We are delighted to hear that you had a great day during your stay. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to know that you had such an enjoyable experience and greatly appreciate your loyalty as an ALL Accor Classic member. Your recommendation means a great deal to us. It is particularly pleasing to see such positive ratings across your stay, and we are grateful for your kind recognition of the comfort, cleanliness and service provided by our team. Feedback such as yours is always encouraging and will be shared with our colleagues. Thank you also for your note regarding pillow preferences. For your next visit, please feel free to contact our team during your stay, and we will do our best to provide a firmer pillow option where available. We look forward to welcoming you back again soon. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Guest, Thank you for sharing such a thoughtful review of your recent stay. We are delighted to hear that your visit to Brisbane was such an enjoyable one and that our team helped make your time with us memorable. Your loyalty as an ALL Accor Classic member is greatly appreciated, and we are grateful that you chose to stay with us during your family trip. It is especially pleasing to know that the service you received left such a positive impression. We will be sure to share your kind recognition with our Front Office team, particularly the team member you mentioned, as feedback like this is always encouraging and a wonderful reward for their dedication. We are also pleased that you had the opportunity to enjoy our dining facilities and other hotel services during your stay. Thank you once again for your recommendation and generous feedback. It was a pleasure to welcome you, and we look forward to seeing you again on your next visit to Brisbane. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Paul, Thank you for taking the time to share your feedback. We're sorry to hear that aspects of your stay did not meet expectations. We understand how frustrating it can be to have difficulties with the TV, and we're disappointed that the condition of the room left you feeling it was tired. Most importantly, we apologise that your room did not meet your specific request for a walk-in shower. We recognise that bathroom accessibility and comfort are important considerations, and we understand how disappointing it would have been to find a shower-over-bath instead. We appreciate your loyalty with Accor, and as we were unable to fulfil your request, we have issued some additional points to your membership as a gesture of our apologies. We sincerely hope to welcome you in the future for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Lani, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations I am particularly concerned by your comments regarding the cockroach in your room. Please accept my sincere apologies for this experience. Cleanliness and guest comfort are areas we take very seriously, and this is certainly not the standard we strive to provide. Your feedback was shared immediately with our housekeeping and leadership team to be reviewed, and your Front Office Manager has issued you a refund for the night of accommodation. We appreciate your honest feedback regarding the condition of the hotel, and your comments have been noted as we continue to invest in improvements across the property. Thank you again for bringing these matters to our attention. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Guest, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are delighted to know that you continue to enjoy your visits and sincerely appreciate your loyalty as an ALL Accor Classic member. Your recommendation means a great deal to our team. It is especially rewarding to hear that our team contributed positively to your experience. I will be sure to pass on your kind recognition to Felix, who will be pleased to know that his efforts helped make your stay memorable. Feedback such as yours is always greatly appreciated by our colleagues. Thank you also for your comments regarding the room size. We look forward to welcoming you back again soon for another enjoyable visit. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square