Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 4.2/5 10,425 reviews

ALLSAFE approved hotel

Mercure Brisbane King George Square
See on a map
+ 23 Services

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 brisbane
australia

Fax: (+61)7/32299618

Check-in from 14h00

Check out up to 10h30

  • TRANSLINK: 

  • By plane

    BRISBANE AIRPORTS At 15km / 9.32 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.3km / 0.19 miles

  • By train

    ROMA STREET STATION At 1km / 0.62 miles

GPS:-27.4683, 153.02308

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Warm and inviting, yet modern and tasteful, guest rooms at Mercure Brisbane King George Square provide the ideal base for all types of traveller, with Superior, Privilege and Accessible options available. Guests staying at this contemporary Brisbane hotel can enjoy a range of convenient features, including an LCD TV with cable channels, a workspace with cable and WIFI Internet access, individually-controlled air conditioning, an ensuite, an in-room safe, and tea and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 687

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 510 people

Find out more

Our guest reviews for
Mercure Brisbane King George Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,425 reviews

TripAdvisor Rating 4.0/5

1,339 reviews

Valet parking, Check in and Check out

TripAdvisor rating 4.0/5

kensmith517 01/12/2021 TripAdvisor review

Valet parking was a joke, Had to que up in line fon the street for 15 mins, had to wait 20 mins to check in to the hotel and check out was not much different and had to wait 20 mins for valet to bring my car around as it was not parked in the car park.

Always enjoy staying at this centralised location.

TripAdvisor rating 4.0/5

mwgrant4546 22/11/2021 TripAdvisor review

Another quick trip down to Brisbane successfully completed. Nice quiet room with a very comfy bed away from the street noise. Excellent evening meal in the restaurant and an enjoyable breakfast before booking out. Can be a bit expensive if staying long and requiring car parking but convenience makes it worth it.

Outdated

TripAdvisor rating 3.0/5

63melw 17/11/2021 TripAdvisor review

Booked for last minute one night stay, was given 15th floor executive room. Very small and bathroom was tiny, could barely move in shower without hitting shelf. We were directly below the rooftop bar/pool. Upon calling reception was advised that the bar does not close till midnight, thumping base music was not in the plan. After this staff needed to drag furniture across roof to tidy. Finally got to sleep at 1am. they did offer to see if there was another room, I was too tired to move at this stage. Check in was amazing. Check out was horrible. Had late check out, went to room 10 min before checkout to grab bag to find we had been locked out, trip to reception to be told well what do you expect, you need to check out soon. When finally checked out staff member did not ask how stay was, was very blunt and rude and treated us like we were nothing. Advised her of the issue previous night. Upon waiting for car, we noticed that customer checking into Pullman were treated with more respect than those at Mercure. Not very happy with overall service. Parking is way too expensive at $50 a night when we later found out you can park at Myer centre across the road on weekends for $10.

Comfy rooms, great food and location

TripAdvisor rating 4.0/5

LukeH2032 13/11/2021 TripAdvisor review

Great accor hotel. Been there before. Had a few issues regarding the breakfast. Was told it was buffet when it was ala carte. But the magnificent staff and the chef came out and sorted the issue with great results.

Special occasion

TripAdvisor rating 5.0/5

pauldT3558GI 19/10/2021 TripAdvisor review

This a special occasion for a special couple. The hotel staff reportedly went out of their way to make my friends feel comfortable from the receptionist, car parking, welcome fruit platter, to the sumptuous breakfast. Exactly what one would want from a favourite hotel hosting special people. Thank you!

Lovely break in the CBD

TripAdvisor rating 4.0/5

karenhL7659DL 14/10/2021 TripAdvisor review

Apart from a small blip with our first room, our stay was lovely. From the high standards and service received from the staff, from not only front desk staff at check in and concierge but to housekeeping and restaurant team. Would recommend and stay with them again.

Aged hotel skipping out on the small things

TripAdvisor rating 2.0/5

tom_snewcastle Business - 29/03/2021 TripAdvisor review

The location of Mercure King George is it's saving grace. It's central, close to public transport and offers a valet service for parking at a reasonable mid-week rate. BUT, aside from the grand foyer entrance, once you step on the lifts you can already feel and smell that your staying in an outdated hotel. The lifts have this old never steam-cleaned carpet. The corridors are riddled with cut-out plaster in the ceiling. The rooms have random scratches on the walls and the furniture has peeling plastics. The bathroom had non-functioning mirror lights. The rooms were reasonable size but the tiny and very dirty window cannot be opened. While the room service did their job. I was surprised that we weren't even provided with bottled water (a staple at any other accor hotel I go to). As an accor member you are provided with free wifi but not at the Mercure King George, they charge a minimum of $10 a day. Finally, everywhere I stay I get an email with a guest satisfaction survey direct to the hotel management, of course I didn't get one from the Mercure (They're obviously not taking any criticisms). I will not be staying there again.

Night Out in Brisbane

TripAdvisor rating 4.0/5

Ian R 24/03/2021 TripAdvisor review

Centrally located hotel giving easy access to downtown Brisbane & Southbank. The room was clean & certainly treated to ensure it was Covid-19 free. The night was topped off with drinks at the Hotel's Rooftop Bar with spectacular views of the city.

Stay in Brisbane

TripAdvisor rating 5.0/5

sherynburke Business - 16/03/2021 TripAdvisor review

Was very enjoyable stay with great service, friendly staff and clean comfortable rooms. This is annoying as it won’t accept my review, why? Just figured out needed more characters which is ridiculous, nearly did not submit.

Really good till a major slip up at the end!

TripAdvisor rating 4.0/5

Colin B 14/03/2021 TripAdvisor review

My wife and I recently had a lovely nights stay at the Mercure Brisbane where everything was fantastic until the end. I stupidly left my book in a Cab on arrival at the hotel. I arranged with the driver to drop it into the hotel next morning. Unfortunately that did not happen until we left on the next stage of our trip. I was assured by the hotel rep I talked to that the book had arrived and that it would be kept for me for when I passed by in 3 days time. On arriving to pick it up as arranged, the book was no where to be found. I can only semis that the book either was thrown out or taken by someone. It seems that staff are unreliable at following through on customers requests and cannot be trusted to accomplish simple tasks when not in the normal line of operations. This is a very disappointing outcome to what was otherwise a enjoyable stay! Colin Baldock Accor Plus Member

A great staycation

TripAdvisor rating 5.0/5

scottgdargie 27/01/2021 TripAdvisor review

We arrived and were greeted by friendly staff who checked us in promptly. Our room was clean and spacious, just as you would expect. Great location close to bars and restaurants. Will be back for a visit again soon.

Underwhelming

TripAdvisor rating 1.0/5

Go645458 28/12/2020 TripAdvisor review

My partner and I booked this hotel on Xmas eve...which also happened to be my first stay as a diamond member, accors highest tier. I stay at accor hotels around 3 nights a week with work, so I’m fully aware of what my status (and new status) is entitled to. Upon check in, we had to ask for our complimentary drinks vouchers, we arrived at our room and was surprised with a bottle of warm water each. We rang reception (as I’m used to a welcome gift)...we were told that this would arrive later in the form of a snack platter and bottle of wine, we asked for a red wine. Later that day, instead of the wine we recieved an additional bottle of water to share and a very poor platter with a few bits of chopped fruit on it. As I mentioned above, this was a bit of a special stay for us, being Xmas eve and also my first diamond stay, we decided to stay at this hotel Xmas eve as we couldn’t see family and thought we would try to treat ourselves. We didn’t want to sound ungrateful so never mentioned anything upon checkout...but we were a bit disappointed.

Central to the city

TripAdvisor rating 4.0/5

ujay1 25/12/2020 TripAdvisor review

When grabbing a night in the city this is an ideal hotel to stay in. All the staff seem to be dedicated to their jobs, it shows in their keenness to help and assist. . I am pleased that the buffet breakfast was back on for my stay and they have got the rules and regulations perfect. Well Done

Great Location - a really nice Property

TripAdvisor rating 5.0/5

pcz61 23/12/2020 TripAdvisor review

Staff were extremely helpful. Breakfast was a treat in a really nice venue. My second stay and will happily stay again. Having the bus station right downstairs made life really simple and the train is an easy walk.

Christmas Shoppiong Weekend

TripAdvisor rating 5.0/5

sue a 02/12/2020 TripAdvisor review

What a great place to Stay handy to everything. From the moment we checked in to the moment we drove off it was lovely. Handy to all the shops we would go out shop put out feet up and go out again. The food at Goldfinches was lovely. My sister and I both live in Brisbane and have made this an annual event.

Pool letdown

TripAdvisor rating 3.0/5

Clair9901 24/11/2020 TripAdvisor review

Upon arrival we were very dissapointed that the pool was closed- beacuse of covid- We feel if most other hotel pools are open and you are using this as an excuse, was very disappointing. We had specifically booked because of the pool and feel that at least the website should very clearly display this information.

Overnighter

TripAdvisor rating 4.0/5

Meremale60 21/11/2020 TripAdvisor review

The check in staff were great as our reservation was mixed up, they found us a room. The room was great, the only downside for us was the pillows, way to soft. Checking out was simple and quick and our car was ready att he designated time

Amazing Service

Customer review rating 4.0/5

Nicholas T. Solo - 07/09/2020 Confirmed reviews ALL

Amazing service great food few minor issues with the room

Dear Nicholas, Thank you for bringing these issues to our attention. Feedback such as this allows us to continuously improve both our facilities and our service. We hope to see you again soon. Sincerely, Daniel Lewis - Rooms Division Manager

Good location

Customer review rating 4.0/5

Gary Business - 06/09/2020 Confirmed reviews ALL

Business stay. Good location. Good Covid control. Comfortable room but shower only warm that was disappointing

Dear Gary, Thank you for taking the time to provide feedback regarding the bathroom and the phone. Feedback such as this allows us to continuously improve both our facilities and our service. We hope to see you again soon. Sincerely, Daniel Lewis - Rooms Division Manager

Agree

Customer review rating 4.0/5

Steve H. Business - 04/09/2020 Confirmed reviews ALL

Good culture and attitude of staff

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure Brisbane King George Square. Unfortunately as the hotel does not own the car park we cannot provide parking discounts to our Accor members. We loved having you with us and hope to see you again in the future. Sincerely, Daniel Lewis - Rooms Division Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in brisbane