As a loyal Accor member for business, family and extended family travel - Accor promised offers, guaranteed benefits were nil! Zero welcoming benefits or any discount on hotel meals or beverages were provided as described within member terms!

The stay was a perfect location for our needs but we only had 2 towels every day despite the booking being for 3 people. Tried calling various options with no answer. Lucky enough to find housekeeping staff on the floor. Also did receive complimentary drink as Accor member.

Had issue with air con, but maintenance was able to fix it. Comfortable bed, and pillow, had a nice sleep. Bathroom could be renovated, dirty shower grout, worn out, doors and walls bit dirty.

Very comfortable. Great staff attitude.

Good check in experience. Rooms a bit dated, black mould in the shower. Check out accelerated by the concierge coming across to assist with the crowd. Well donr to him.

Great cant wait to go back

My stay was nice overall. It would be good if you could make it clear how to signal to the cleaning staff that I don't want someone coming into my room every day to clean it, from both a privacy and environmental perspective. On the final morning, i was woken by water leaking through the ceiling just before 6am which was rather disruptive. It's not your fault - these things happen - but just wanted to let you know that the front desk staff were not apologetic in the slightest, which left me with an unpleasant view of the stay.

Staff were extremely helpful throughout our three day stay.

2 day conference. Lunches

I had a brief stay, overnighting between flights. The check-in staff were very efficient and friendly; as were the service people. My meal was delivered inside the promised 20 minutes, and of a high standard. Room was clean, and everything functioned properly. The online ordering system took only a few seconds to understand. Checkout was smooth, and my taxi was waiting.

Check in was so average, wait times are terrible - get asked to complete data that was handed over at booking time - take two extra seconds to put that data on the reg form so you don't make people wait ages while we have to write out the same info you should already have. That said, the lady who checked me in was great, very nice and professional. Breakfast - just terrible, especially for $42. Completely bland and something you expect in a backpackers.

The room was tidy and staff professional. Location was perfect. The downside, an air conditioner that sounded like a truck engine idling. So reduced sleep was not what I was expecting.

Having been ALL – Accor Live Limitless and Accor Plus members for several years now, there's a standard we've come to expect of Accor's hotel portfolio, and sadly the Mercure Brisbane King George Square has missed the mark. Whilst the staff and concierge were friendly and helpful, and even the food at the downstairs Goldfinch Restaurant was fantastic, alas the rooms we stayed in (we booked 2 for our family of five) left much to be desired. The rooms looked old and tired and in dire need of an upgrade and refurb. The couches were riddled with weird stains that I don't want to know about, and our pillowcases had footprints on them. Our toilet was constantly running, which was kinda annoying and noisy at night to hear the fill-up of the cistern kicking in every now and then. The TV system could benefit from an upgrade - would've been nice to have access to apps like Netflix or Disney+ built-in, like in other Accor hotels/resorts we've stayed at. One thing that bugged me most was that we were "forced" to have our car valet parked. When we stayed at the adjacent Pullman hotel a few years ago, we were allocated a car space (in the very same basement car park) and were free to come and go as we pleased through an allocated keycard. When we told them we wanted to park the car ourselves they said if we did there was no guarantee we could get a car space each time we came back after going out. Now as it turns out, by forcing everyone to valet park, they park guests' cars beyond the carpark's capacity. And at $50 per car per night, that's just one HUGE cash grab in my book! Another thing was that the rooftop pool is advertised as being heated when it actually isn't, so my wife was shivering when we went for a dip. All in all we probably would not come back to this hotel.

Stayed for five nights, two rooms. found standards have declined dramatically at this hotel. The rooms were very tired- carpets damaged and need replacing, bathrooms tiles broken at the edges etc. cleanliness not up to standard. Around the pool near the planter boxes was filthy with broken glass etc. Pros- comfortable beds and quiet dark, rooms, a self service laundry, convenient location. The worst aspect of our stay was the service. Staff generally unhelpful, exhibited a poor attitude, didn’t want to be there, were not helpful or friendly. The Dutch lady at the front desk gave our our private contact details to a third party who then proceeded to harass us. We complained about this to management, who apologised. This same lady then refused to serve us the next time we were at the front desk; she turned and walked away and talked to colleagues instead of assisting us. Staff member at the pool deck bar was positively hostile. Unbelievable. Housekeeping was almost non- existent. One day our room was not made up at all. Phone line to reception didn’t work, would cut out after a few rings. Was very difficult to get fresh towels when our room was not made up as the phone was never answered. Tea cups were not cleaned for days. Tea bags not replaced. Beds were made so messily, it was comical- my 5 year old makes a matter bed. On one occasion a staff member let himself into our room without appropriate notice. Goldfinch restaurant was closed for the duration of our stay apparently due to a flooding incident. That whole end of the reception was dark and dingy due to no lighting. It felt horrible. Breakfast was served in the bar which again was dark and dingy and needs to be refurbished. Service during breakfast was again poor, no engagement from the staff and you had to clear a dirty table to sit at. Again the staff didn’t want to be there. At the end of our stay we asked concierge if they could collect our bags from the room and he told us to use the trolleys and do it ourself. We asked if they collect bags from rooms and he responded with ‘if I’m not busy’. We asked ‘are you busy now?’ given that there was no one else around and it and he said ‘no’ so again we asked if he could collect our bags and he reluctantly agreed. Will not stay at either the Pullman or Mercure again (have previously stayed at both multiple times). This place needs a massive clean up- full refurbishment along with staff replacement and training.

Location great, service fantastic, let down by the rooms which are looking tired especially the bathrooms - discoloured silicone in the bathrooms is never a good look and there were a few rogue hairs in the shower as well