Mercure Brisbane King George Square 4 stars

Don't know if the COVID lockdown has wiped all knowledge of ALL benefits but this was the least impressive of all my many stays at this hotel. The Platinum benefits are usually given automatically nut this stay - no room upgrade, no Platinum welcome amenity, no bottled water in room and to top it off the Executive Lounge is yet to reopen and no alternate benefit provided. Very disappointing stay

Bed terrible, very uncomfortable. Shower cold, no hot water to the room. Bathroom flooded up through the drain holes (even the sink) whilst the cold shower was on. Needed to use all the towels to protect the carpet from all the water. Maintenance came up and said "oh yeah this always happens in this room". Had to change rooms mid-stay of a 2 night stay. No apologies or compensation offered. Very poor from a hotel I stay at regularly.

We enjoyed our stay. The hotel is well located to explore the Brisbane area. We were able to leave our car in the secure car park and travel around on foot and ferries. Had good meals in the restaurant.

Room size was great I stayed in the fourth level and this level had a strong smell of nicotine

On arrival my booking wasn't on system. Had a confirmation from our Travel Team (not sure why the booking wasn't in - could be from our side). Reception team responded well. Hot water in room ran out two nights on the stay for approximately 3-4 minutes. Breakfast menu didn't get picked up so breakfast not delivered (worked out well in the end as I was able to get something in the restaurant which wasn't on the room menu). Overall staff were very pleasant and helpful. Understand the impacts of COVID so not a huge issue just some feedback.

Always made to feel welcome, and nothing is ever too much trouble.

The stay was perfect, the staff went out of their way to help you and make sure our stay was pleasant. They even had a surprise chocolate plate for my daughter for her recent graduation.

Booked this for my son as part of his 18th birthday present and he loved it.

Great location great staff great 16th floor bar but why was the ground floor bar closed the entire time we were there. I enjoy sitting in the bar having a quite drink after booking in.

Hotel was ok went to use my Accor points on checkout. Points would not go through with no explanation as to why , on check out the desk suggested to call card services on Monday which I did only to find out my account had been locked would have been nice to have been notified of this. The account was reopened confirmed by customer care, I called the hotel to use the points as the account hasn’t been settled only to say she couldn’t and I need to call Accor again which I did and was fobbed off great way to treat your loyal customers.

Nice overnight stay. Great customer service as usual.

Being back on the road again, all be it at a reduced capacity, was a fabulous feeling. As an Elite member of the Accor brand, I had personally missed the interactions and experiences one gets to enjoy. I was also a little curious to see how the new world of travelling was going to look like. I drove not flew this trip as flights for me are not a reality quite yet !!!! However the hotel experience was pretty much the same if you take into consideration things have just started to re-open. My welcome was warm, I was very generously upgraded given my Diamond status and the Goldfinch Restaurant looked after me with lots of hot coffee and great food. I do love this hotel, it has great positioning as I can walk everywhere. Work wise I can easily manage my travel budget by choosing the Mercure side and for leisure I always go Pullman side - everything you need really in one handy place !!!! Sanitation around the hotel was plentiful and I know that in the coming months there are a lot of new Covid friendly initiatives coming. I didn't give Covid another thought to be honest once inside the hotel. In these times we just need to all be respectful of our changing times and work with al the staff to ensure we adhere to current restrictions. Awesome stay and cannot wait to be back x Thanks everyone at the hotel it was fabulous.

We had to cancel our booking and did not end up staying as we had to leave the country 3 days prior to our planned stay due to countries locking down with the Covid19. I sent an email to the hotel/company requesting assistance as to whether we could have a refund or hotel credit due to the unforeseen circumstances - as we booked this accommodation back in october 2019 - before any cover 19. No one has responded to my email which is very dissatisfying.

I had my door left open for two days in a row. I assumed it didn't shut properly after cleaners and nothing was stolen but I contacted reception after the second time as I felt this wasn't good enough. It didn't happen again after that.

To the General manager, i recently stayed at you at the Mercure King George Square with my partner. Whilst in the room we noted a lack of cleaning had been done - VERY dusty air con vent/dust on all surfaces - this was a minor issue as understand the start of the Covid-19 outbreak could have affected staffing levels. Main point of issue was actually our last night stay, whilst check out was 10am we were awoken early (between 7-8am) due to Drilling and baning in the hallways - upon inspection of opening our door it seems EVERY room on the floow had doors open with Beds being dismantled and replaced with the hallways blocked with multiple mattresses - explaining the noise issue. ( fire doors blocked with little egress available for emergency !) Just prior to leaving my partner and i had a shower to refresh for the days travel ahead, whilst my partner had just existed the bathroom in a small towel the door received a knock with no verbal issuance ( housekeeping.maintenance/etc) within 5 seconds of the knock i head the door security be clicked and headed to the door audibly shouting "hey" "stop" only to see the door swing wide open to me having my virtually naked partner being with a builder saying "sorry though room was empty" and me promptly shutting door close to his face - disturbed would be an understanding - i have NEVER had a intrusion into a hotel room without a protracted knocking or even a room call to check. Not happy i called reception to request to speak with a manger availing the issue - i was informed they were in a meeting and would call back - this happening within minutes as i assumed the situation was deemed a priority of having room access disturbed. i was offered to have a meeting in the room but as we were virtually packed and it being close to 10am i stated i would prefer to meet at reception on checkout. Upon approach to the reception area a male employee made himself known as a Mr Daniel Lewis - Hotel Manager - Mr Lewis listed to my dissatisfaction with having a builder enter our paid for room unannounced only to be informed " that he had not directly spoken with the builder but understands that he did not see anything" this had my partner VERY upset that not only was he not apologetic the fact others had been speaking about a near naked woman with in the hotel - she feels violated - after asking what is to done i received a apology that the room was entered into - No response re building works underway whilst paying for a room and any real concern - just another corporate traveler i guess.... i work in hospitality and found the whole experience offensive to CUSTOMER SERVICE - im not looking for anything but wish to highlight this occurrence so that a better process can be defined for future guest - if you get any... Aidan R.