Mercure Brisbane King George Square 4 stars

We booked for one night and checked out but then unexpectedly returned to stay a second night due to changed circumstances so it was two different rooms and overall a rather “rushed” experience. All the staff we interacted with were very pleasant and helpful.

I love this accommodation because the location is central and close to public transport, has all the facilities that we needed for our trip including valet parking, restaurant on site and a rooftop bar! Our room was clean, tidy and well presented, providing a comfortable space for our family of 4 (2a, 2c). Staff are friendly and professional, providing excellent customer service and client experience. The only downfall on this occasion was that the pool was closed due to maintenance, something which was not mentioned during check in, or advised when the booking was made. This did not impact our stay directly, however the pool was closed due to maintenance on our last visit some 12 months prior so I do feel that this needs to be addressed to clients if this is to be a long term issue. The Mecure Brisbane King George Square will continue to be our go-to accommodation in Brisbane and look forward to our next visit.

Excellent in all respects

I stayed over 2 nights recently in mid Jan. The hotel and common areas were nice, the staff were fantastic, polite and helpful ,in an awesome location however the room was a bit dated and in-need of some TLC. Air conditioning wasn't working initially and the amenities were a bit out dated such are the drier which made a lot of noise and had the fan cover moving (room 1415). Overall, great hotel and I would definitely stay again :)

Took too long to check in, too long to check out, not enough staff onsite to deal with it, paid online then charged again when checking out, looking around I wasn’t the only one frustrated