Mercure Brisbane King George Square

Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 4.1/5 85 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

  • TRANSLINK: 

  • By plane

    BRISBANE AIRPORTS At 15km / 9.32 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.3km / 0.19 miles

  • By train

    ROMA STREET STATION At 1km / 0.62 miles

GPS:-27.4683, 153.02308

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Warm and inviting, yet modern and tasteful, guest rooms at Mercure Brisbane King George Square provide the ideal base for all types of traveller, with Superior, Privilege and Accessible options available. Guests staying at this contemporary Brisbane hotel can enjoy a range of convenient features, including an LCD TV with cable channels, a workspace with cable and WIFI Internet access, individually-controlled air conditioning, an ensuite, an in-room safe, and tea and coffee making facilities.

Our guest reviews

Our guest reviews for
Mercure Brisbane King George Square

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  85 reviews

TripAdvisor Rating  4.0/5  1,358 reviews

Stay let down by the in room bathroom

Customer review rating 2.5/5

Nick S. Business - Confirmed reviews ALL

Experience with the hotel was great upon arrival, nice and friendly reception staff and impeccable foyer area and up to the room. The main part of the room was nice and clean and modern but the biggest let down and the part that ruined the experience for me was the bathroom. The shower and toilet were old and tatty and didnt match the rest of the room. The tile grout was dirty and disgusting and flaking off in places and really made the bathroom feel dirty and old which put a downer on my experience.

Rooms well below standard

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Good location. Staff extremely friendly and professional. Foyer and restaurant area very nice. Rooms very disappointing and well below Mercure standard. Bathroom has mould in grout, the clean towels were wet. Toilet ran all night. Room was very small with a little window. Bed was very hard and bedding was old. Dust on shelves. Carpet worn out and furniture stained and tired.

well located

Customer review rating 3.0/5

Tracey-lee L. Families - Confirmed reviews ALL

Compared to our stay last year, this one wasnt that good, as the room never got cleaned and the price we paid, reception said we got a bargain for the best room but it was no different to the room we had last year, and then for parking at the mecure parking 2 blocks away it cost us $55.00, there was a vacum in the hall way till sunday morning when it had been removed and anyone could have fallen over it. When we saw the room cleaner in the hall we asked for extra towels but got none, I can say that the breakfast was just sensational.

Well located

Customer review rating 4.5/5

Di Couples - Confirmed reviews ALL

East book in great location helpful staff

Once found, stay was comfortable.

Customer review rating 3.5/5

Megan Business - Confirmed reviews ALL

Unfortunately due to number of factors my stay was not as good as it could have been. The booking confirmation provided, as well as a google search, a corner address. Being a first time visitor to the city, in a rental car, attempting to find my location at night this made the arrival extremely difficult. After a considerable number of loops of the block and stress I found a passenger loading zone nearby the address and was able to pull over to call the reception who gave a street address for the driveway and explained the Pullman driveway I had passed multiple times was actually the the Mecure I was looking for. Updating this information and advising guests of this would alleviate the arrival stress I experienced. Otherwise the stay was comfortable and met the requirements of my trip.

Zero benefits being an Accor member

TripAdvisor rating 2.0/5

gill1sim TripAdvisor review

As a loyal Accor member for business, family and extended family travel - Accor promised offers, guaranteed benefits were nil! Zero welcoming benefits or any discount on hotel meals or beverages were provided as described within member terms!

Ideal location but some services missing

Customer review rating 3.0/5

Raelene M. Families - Confirmed reviews ALL

The stay was a perfect location for our needs but we only had 2 towels every day despite the booking being for 3 people. Tried calling various options with no answer. Lucky enough to find housekeeping staff on the floor. Also did receive complimentary drink as Accor member.

Well located

Customer review rating 3.5/5

Debbie L. Business - Confirmed reviews ALL

Had issue with air con, but maintenance was able to fix it. Comfortable bed, and pillow, had a nice sleep. Bathroom could be renovated, dirty shower grout, worn out, doors and walls bit dirty.

Pleasant accommodation with very attentive staff

Customer review rating 4.5/5

Scott P. Business - Confirmed reviews ALL

Very comfortable. Great staff attitude.

Average, the rooms are somewhat dated.

Customer review rating 3.5/5

Ian Business - Confirmed reviews ALL

Good check in experience. Rooms a bit dated, black mould in the shower. Check out accelerated by the concierge coming across to assist with the crowd. Well donr to him.

Great Position

Customer review rating 4.5/5

Gavin Business - Confirmed reviews ALL

Great cant wait to go back

Nice room, but water leaking through ceiling spoiled it

Customer review rating 3.0/5

Phil Business - Confirmed reviews ALL

My stay was nice overall. It would be good if you could make it clear how to signal to the cleaning staff that I don't want someone coming into my room every day to clean it, from both a privacy and environmental perspective. On the final morning, i was woken by water leaking through the ceiling just before 6am which was rather disruptive. It's not your fault - these things happen - but just wanted to let you know that the front desk staff were not apologetic in the slightest, which left me with an unpleasant view of the stay.

Well located but not well signed for Mercure. Only saw Pullman and went on searching.

Customer review rating 4.5/5

Bev. O. Families - Confirmed reviews ALL

Staff were extremely helpful throughout our three day stay.

Everything was excellent

Customer review rating 4.5/5

Michael T. Business - Confirmed reviews ALL

2 day conference. Lunches

Friendly staff

Customer review rating 4.5/5

Christopher H. Business - Confirmed reviews ALL

I had a brief stay, overnighting between flights. The check-in staff were very efficient and friendly; as were the service people. My meal was delivered inside the promised 20 minutes, and of a high standard. Room was clean, and everything functioned properly. The online ordering system took only a few seconds to understand. Checkout was smooth, and my taxi was waiting.

Stock standard hotel

Customer review rating 2.5/5

Simon Business - Confirmed reviews ALL

Check in was so average, wait times are terrible - get asked to complete data that was handed over at booking time - take two extra seconds to put that data on the reg form so you don't make people wait ages while we have to write out the same info you should already have. That said, the lady who checked me in was great, very nice and professional. Breakfast - just terrible, especially for $42. Completely bland and something you expect in a backpackers.

Great location

Customer review rating 3.0/5

Mat Business - Confirmed reviews ALL

The room was tidy and staff professional. Location was perfect. The downside, an air conditioner that sounded like a truck engine idling. So reduced sleep was not what I was expecting.

MEH

TripAdvisor rating 3.0/5

ritchiet29 TripAdvisor review

Having been ALL – Accor Live Limitless and Accor Plus members for several years now, there's a standard we've come to expect of Accor's hotel portfolio, and sadly the Mercure Brisbane King George Square has missed the mark. Whilst the staff and concierge were friendly and helpful, and even the food at the downstairs Goldfinch Restaurant was fantastic, alas the rooms we stayed in (we booked 2 for our family of five) left much to be desired. The rooms looked old and tired and in dire need of an upgrade and refurb. The couches were riddled with weird stains that I don't want to know about, and our pillowcases had footprints on them. Our toilet was constantly running, which was kinda annoying and noisy at night to hear the fill-up of the cistern kicking in every now and then. The TV system could benefit from an upgrade - would've been nice to have access to apps like Netflix or Disney+ built-in, like in other Accor hotels/resorts we've stayed at. One thing that bugged me most was that we were "forced" to have our car valet parked. When we stayed at the adjacent Pullman hotel a few years ago, we were allocated a car space (in the very same basement car park) and were free to come and go as we pleased through an allocated keycard. When we told them we wanted to park the car ourselves they said if we did there was no guarantee we could get a car space each time we came back after going out. Now as it turns out, by forcing everyone to valet park, they park guests' cars beyond the carpark's capacity. And at $50 per car per night, that's just one HUGE cash grab in my book! Another thing was that the rooftop pool is advertised as being heated when it actually isn't, so my wife was shivering when we went for a dip. All in all we probably would not come back to this hotel.

Really ordinary

TripAdvisor rating 2.0/5

Katereviews2016 TripAdvisor review

Stayed for five nights, two rooms. found standards have declined dramatically at this hotel. The rooms were very tired- carpets damaged and need replacing, bathrooms tiles broken at the edges etc. cleanliness not up to standard. Around the pool near the planter boxes was filthy with broken glass etc. Pros- comfortable beds and quiet dark, rooms, a self service laundry, convenient location. The worst aspect of our stay was the service. Staff generally unhelpful, exhibited a poor attitude, didn’t want to be there, were not helpful or friendly. The Dutch lady at the front desk gave our our private contact details to a third party who then proceeded to harass us. We complained about this to management, who apologised. This same lady then refused to serve us the next time we were at the front desk; she turned and walked away and talked to colleagues instead of assisting us. Staff member at the pool deck bar was positively hostile. Unbelievable. Housekeeping was almost non- existent. One day our room was not made up at all. Phone line to reception didn’t work, would cut out after a few rings. Was very difficult to get fresh towels when our room was not made up as the phone was never answered. Tea cups were not cleaned for days. Tea bags not replaced. Beds were made so messily, it was comical- my 5 year old makes a matter bed. On one occasion a staff member let himself into our room without appropriate notice. Goldfinch restaurant was closed for the duration of our stay apparently due to a flooding incident. That whole end of the reception was dark and dingy due to no lighting. It felt horrible. Breakfast was served in the bar which again was dark and dingy and needs to be refurbished. Service during breakfast was again poor, no engagement from the staff and you had to clear a dirty table to sit at. Again the staff didn’t want to be there. At the end of our stay we asked concierge if they could collect our bags from the room and he told us to use the trolleys and do it ourself. We asked if they collect bags from rooms and he responded with ‘if I’m not busy’. We asked ‘are you busy now?’ given that there was no one else around and it and he said ‘no’ so again we asked if he could collect our bags and he reluctantly agreed. Will not stay at either the Pullman or Mercure again (have previously stayed at both multiple times). This place needs a massive clean up- full refurbishment along with staff replacement and training.

Time for a refurbishment

TripAdvisor rating 3.0/5

Nomad531472 TripAdvisor review

Location great, service fantastic, let down by the rooms which are looking tired especially the bathrooms - discoloured silicone in the bathrooms is never a good look and there were a few rogue hairs in the shower as well

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