Good morning, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our staff helpful, as we strive to provide excellent service to all our guests. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good morning, Thank you for taking the time to share such a wonderful review following your family stay with us. We are delighted to hear that your visit was such an enjoyable one, and it is especially pleasing to know that a member of our concierge team made such a positive impression through her friendly and attentive service. Recognition such as this is always greatly appreciated, and we will be sure to share your kind comments with the team. We are also grateful for your feedback regarding the booking process. Your suggestion about providing clearer parking information is valuable and will be shared with the relevant teams as we continually look for ways to improve the guest experience from the moment a reservation is made. Thank you once again for your loyalty as an ALL member and for your generous recommendation. We look forward to welcoming you and your family back for another memorable stay in the near future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Liza, Thank you for your kind words regarding our location, cleanliness, and service. We are pleased to know that you had a positive experience during your stay. Your feedback is greatly appreciated and motivates our team to continue delivering excellent hospitality. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Carolyn, Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the room odour and the delay in your room change. Your comments are valued and will be taken into consideration to improve our services. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Alisdair, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the friendliness of our team. Your comments about the condition of the hotel and the need for renovations have been noted, and we understand how important a refreshed environment is for our guests. We are continually evaluating our facilities to enhance the experience we offer. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Glenn, Thank you for your feedback regarding the location of our hotel. We appreciate your observations about the condition of certain areas, as we continuously strive to enhance our guests' experiences. Your comments will be taken into consideration as we plan future improvements. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Anne, Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you enjoyed our central location and found it convenient for getting around the city. It’s also great to know that you were happy with the standard of our buffet breakfast and found your room clean, despite its dated condition. We appreciate your comments regarding the current condition of the rooms. We’re particularly sorry to hear that you did not feel recognised as an Accor Gold member. We understand that loyalty recognition is an important part of the Accor experience, and we apologise if the welcome you received felt underwhelming. We will share your feedback with our Front Office team and review how we can ensure our valued members receive a more meaningful and personalised welcome. Thank you again for your continued loyalty and for sharing your feedback with us. We hope to have the opportunity to welcome you back and provide you with the level of recognition and experience you expect. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Edward, Thank you for your kind words regarding your recent stay. We are thrilled to hear that our location and service met your expectations, and that the room suited your needs perfectly. Your feedback is greatly appreciated. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Tony, Thank you for taking the time to share your feedback with us. We’re pleased to hear that the accommodation met your expectations and that you received very good service from our Reception team at both check-in and check-out. We’re sorry, however, that your experience with the à la carte breakfast was disappointing. We apologise that the service did not feel warm and welcoming, and that your poached eggs were not prepared to the standard you expected. This is certainly not the experience we want our guests to have, and your feedback will be shared with our Food & Beverage team for attention. Thank you again for your honest feedback. We appreciate you bringing this to our attention and hope to provide you with a more enjoyable dining experience on your next visit. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear William, Thank you for your feedback. We are pleased to hear you enjoyed our location and had a pleasant stay. We appreciate your comments regarding the air conditioning noise, as we continually strive to enhance our guest experience. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Greg, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our excellent location and that our team made you feel welcome with friendly and helpful service at check-in. We’re sorry, however, that you found the hotel and its facilities dated and worn. We understand your comments regarding the need for refurbishment and appreciate you taking the time to highlight this. Your feedback will be shared with our management team as we continue to look at opportunities to improve the property. We also appreciate your comments regarding the restaurant. We understand that dining costs can be an important consideration, particularly with a range of alternative options available nearby. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Hazel, Thank you so much for your incredibly kind words! We’re delighted to hear that you had such a magnificent and memorable Mercure experience. It’s fantastic to hear that Justin and Alexander made such a positive impression. We’ll be sure to share your lovely recognition with them, as well as the rest of the team. Knowing that you found everyone friendly, welcoming and genuinely happy to assist means a great deal to us. We’re also thrilled that you enjoyed the comfort and spaciousness of your room, our elegant entrance and, of course, the pool. It sounds like you made the most of your stay! Thank you again for your wonderful energy and for capturing your experience so beautifully. We can’t wait to welcome you back for another magnificent Mercure stay! Kind regards, Jayme Wallace Guest Experience Supervisor

Dear Jenelle, Thank you for your feedback, and please accept our apologies for the confusion regarding cash payments during your stay. We understand how disappointing it would have been to discover this without clear signage or information provided beforehand. While cash payments are accepted at Reception and at our main Goldfinch Restaurant, purchases at other hotel facilities can also be charged back to your room and settled at Reception. We’re sorry that this was not communicated clearly and appreciate you bringing it to our attention. We will share your feedback with the relevant teams to ensure our payment options are communicated more clearly to our guests. We’re pleased to hear that our staff were extremely helpful, and we hope to welcome you back for a more seamless experience next time. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Kim, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the condition of your room. We’re very sorry to hear about the musty and mouldy smell, as well as the water pooling at the bottom of the fridge. We also apologise that a dental kit was not available when you needed one. These issues are certainly not reflective of the standard we aim to provide, and we understand your disappointment given the cost of your stay. We have shared your comments with our Housekeeping and Maintenance teams so these concerns can be investigated and addressed. We’re sorry that the condition of the room impacted your overall experience. Thank you again for bringing this to our attention, and please accept our sincere apologies. Kind regards, Jayme Wallace Guest Experience Supervisor

Dear Philomina, Thank you for your wonderful feedback regarding your stay. We are delighted to hear that you enjoyed our location and the comfort we provide. We appreciate your comments about the swimming pool and will take them into consideration for future improvements. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Seemant, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our convenient location and breakfast offerings contributed to your enjoyable experience. Your satisfaction is important to us. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Alison, Thank you for taking the time to share your feedback. We’re sorry that your stay did not meet your expectations. We would like to clarify that the accessible room was the room type booked for your stay. However, we apologise if this was not clearly confirmed or explained to you at the time of check-in. We understand how important it is that guests are aware of their allocated room type and the facilities provided. Accessible bathrooms are designed with open, level-access showers to allow ease of movement and accessibility, which is why a traditional shower curtain is not fitted. We appreciate your feedback regarding the water reaching the surrounding bathroom area and understand the inconvenience this caused. We’re also sorry that the room felt stuffy and that you were unable to access fresh air. We’ll ensure this feedback is passed on to our maintenance team for review. Thank you again for your feedback and for highlighting where we could have communicated more clearly during your arrival. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Margaret, Thank you for taking the time to share your feedback. While we’re pleased that you enjoyed our convenient location, we’re very sorry that the condition and smell of your room affected your stay so significantly. We take your comments regarding the damp smell very seriously. A room should feel fresh, clean and comfortable, and we understand your concern about feeling uncomfortable in the room. We have shared your feedback with our housekeeping and maintenance teams so the room can be thoroughly inspected and any underlying issues addressed. We sincerely apologise that your experience fell short of expectations and appreciate you bringing this matter to our attention. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square