Good afternoon, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our central location, friendly staff, and comfortable accommodations. Your positive feedback motivates our team to continue providing excellent service. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good afternoon, Thank you for taking the time to share such a lovely review of your recent stay with us. We are delighted to hear that you enjoyed our central location, spacious accommodation and, most importantly, the warm hospitality provided by our team. It is especially wonderful to know that Layla helped make your daughter's birthday celebration memorable with her thoughtful card and cake. We will be sure to pass on your kind recognition, and we know she will be thrilled to hear the gesture was so appreciated. We are also grateful for your constructive feedback regarding the musty smell in the hallway, the condition of the bath, the lift experience and the noise you encountered during your stay. While we are pleased that these issues did not significantly impact your visit, we understand that they can affect overall comfort and appreciate you bringing them to our attention. Please be assured that your comments will be shared with the relevant teams for review and follow-up. It is particularly pleasing to know that our front office team was able to assist promptly and that you felt well looked after throughout your stay. Creating welcoming and memorable experiences for our guests is something we take great pride in. Thank you again for your thoughtful feedback and generous recommendation. We look forward to welcoming you and your family back for another enjoyable stay in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Karen, Thank you for taking the time to share your feedback regarding your recent stay, We are sorry to hear that several aspects of your stay did not meet expectations. Guest comfort is very important to us, and I regret that issues with the pillows, shower doors, and the condition of the corridors detracted from your experience. Please be assured that your comments have been shared with our Maintenance and Housekeeping teams for review and follow-up. Your comments will certainly be taken into consideration for our future improvements. Thank you again for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Good afternoon, Thank you for your kind words regarding our rooftop bar team. We are delighted to hear that their exceptional service contributed to your positive experience. Your feedback is genuinely appreciated and motivates us to continue providing memorable moments for our guests. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good morning, Thank you for taking the time to share your feedback following your business stay with us. We are pleased to hear that your arrival and check-in experience was positive. However, we are sorry to learn that aspects of your accommodation did not meet expectations. In particular, we appreciate you bringing the noisy bathroom fan and unstable toilet seat to our attention. We understand how these maintenance issues can affect comfort and convenience during a busy work trip, and we will ensure they are reviewed by our team. We also note your comments regarding cleanliness, breakfast, WiFi and the overall experience. Feedback such as yours helps us identify areas where we can improve and deliver a more consistent stay for our guests. Thank you again for your honest review. We value your comments and hope we will have the opportunity to welcome you back in the future and provide a much improved experience. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good afternoon, Thank you for your kind words regarding the cleanliness of our facilities and the helpfulness of our staff. It is always gratifying to receive positive feedback from guests. We appreciate your support and hope to have the pleasure of serving you again in the future. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good morning, Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our location. However, we regret that the absence of block-out curtains affected your experience. Your comments are valuable and will be considered for future improvements. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good afternoon, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed our central location and found your room to be clean, comfortable and secure. It is also wonderful to know that our team made a positive impression, particularly during your arrival. We will be delighted to pass on your kind recognition to Layla and our valet team, who will be encouraged to know their helpful service contributed to your experience. At the same time, we appreciate your honest comments regarding the availability of on-site parking. We understand how frustrating it can be when parking is unavailable on arrival, particularly when there is no option to reserve a space in advance. We are grateful for your understanding and for sharing the alternative parking solution you found nearby. We also acknowledge your observations regarding the lifts and corridors. While we are pleased that your room met your expectations for comfort and cleanliness, we understand that some areas of the property may feel dated, and we appreciate you bringing this to our attention. Feedback such as yours is valuable as we continue to assess opportunities for improvements across the hotel. Thank you again for your balanced and thoughtful review, as well as for your loyalty as an ALL member. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Raewyn, Thank you for taking the time to share your feedback. We regret that you found the floor to be tired in appearance and that cleanliness concerns impacted your experience. In particular, the issues you described regarding the cleanliness and bathroom conditions, fall well below the standards we aim to provide for our guests. I understand how disappointing this would have been and sincerely apologise for the negative impression it left. Please be assured that your feedback has been shared with our Housekeeping and Maintenance teams for immediate review and follow-up. We take comments like these seriously, as they help us identify areas where improvements are needed to ensure a more comfortable and enjoyable experience for our guests. Thank you again for bringing these matters to our attention. We appreciate your feedback and sincerely hope to welcome you back in the future for a more comfortable stay. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Good afternoon, Thank you for sharing your experience. I am truly sorry to hear about your husband's health situation. We understand that such circumstances can be overwhelming, and we appreciate your understanding regarding your cancellation. Please take care, and we hope to welcome you back in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good afternoon, Thank you for your positive feedback regarding your experience at our hotel. We are pleased to hear that you found our location convenient and appreciated the service from our reception staff. Regarding the car park, we understand your concerns and appreciate your understanding that it is independently operated. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good afternoon, Thank you for sharing your feedback and for choosing to stay with us. We are pleased to hear that you found our central location convenient for exploring the city, enjoying the dining and shopping precincts, and visiting South Bank. It is also wonderful to know that you appreciated the cleanliness of your room and recognised our commitment to sustainability initiatives. We equally appreciate your constructive comments regarding the condition of the rooms and the size of the shower area. We understand that these aspects can influence overall comfort, and your feedback has been noted as we continue to review opportunities for future improvements and upgrades. Thank you once again for your kind words and balanced feedback. We are delighted that you felt your stay offered good value for money, and we look forward to welcoming you back for another enjoyable visit in the future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good afternoon, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found your overall experience satisfactory. Your comments about the bedding and the amenities have been noted, and we appreciate your understanding of these minor issues. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Roser, Thank you for taking the time to share your feedback regarding your recent stay. While I am pleased to hear that you found our team helpful and friendly during check-in and that you enjoyed the service in the restaurant, I am very sorry to learn about the condition of your room upon arrival. The presentation you described, specifically the bar fridge is certainly not the standard we aim to provide. I understand how this would have created a poor first impression and detracted from your overall experience. Please accept our sincere apologies for these housekeeping oversights. Your comments have been shared with our housekeeping and accommodation teams for immediate review to ensure greater attention to detail and room presentation moving forward. We appreciate you bringing these matters to our attention. Guest feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Good afternoon, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location and found our team to be friendly, welcoming and helpful throughout your stay. Your kind comments are greatly appreciated and will be shared with the team, who work hard to ensure every guest feels well looked after. It is also wonderful to know that your arrival experience, cleanliness, and departure all met your expectations. We are grateful for your positive ratings and for choosing to book directly through our website. Thank you once again for your valued feedback and recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Good afternoon, Thank you for your kind words regarding our staff and the breakfast options available. We are delighted to hear that you enjoyed your stay and found our offerings satisfactory. We look forward to welcoming you back. Kindest, Jayme Wallace Guest Experience Supervisor Mercure Brisbane King George Square

Dear Rafal, Thank you for sharing your feedback. While I am pleased to hear that you found our location convenient, I am sorry to learn that several aspects of your stay did not meet your expectations. I regret that you the hotel's presentation did not meet expectations and apologise that this has impacted your stay. Your comments will be shared with our leadership team as we plan for future refurbishments. Regarding your parking, we apologise that the additional overstay cost was not communicated appropriately and an alternative was not provided. As a gesture of good faith, I have refunded the $80 overstay fee, please allow 2-4 business days for this to reflect in your account. Please feel free to reach out at any time should you have any questions. Thank you again for sharing your experience. We appreciate your feedback and are sorry that we did not provide the level of value and experience you were expecting. We sincerely hope you will allow us another opportunity in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square

Dear Joel, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that the condition of your room and floor did not meet your expectations. Your comments regarding the condition of the elevators, worn carpet, and the overall presentation of your room have been noted. While we are currently undertaking improvement works to enhance our facilities, I appreciate that this does not change the impact these concerns had on your stay. We recognise that maintaining a comfortable and well-presented environment is essential and are continuing to invest in upgrades across the hotel. Thank you for acknowledging your stay with us during your conference. We genuinely appreciate your feedback and I am sorry that we did not leave you with a more positive impression and hope we may have the opportunity to provide a better experience in the future. Kindest, Rachel Robinson Guest Experience Supervisor Pullman & Mercure King George Square