Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 3,413 reviews

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ALLSAFE approved hotel

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets

GPS:-27.4683, 153.02308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,413 reviews

TripAdvisor Rating  4.0/5  1,395 reviews

Amazing Location

Customer review rating 4.0/5

Tanya Couples - Confirmed reviews ALL

Hotel is in an amazing location. We didn't have the opportunity to try any of the bars, cafes etc, So I can't comment on those Check in was absolutely ridiculous and took forever with a line going out past the driveway. Parking was an even bigger nightmare and we ended up having to park at a nearby underground carpark and drag our luggage back and forth

Great, central location

Customer review rating 4.5/5

Karin J. Business - Confirmed reviews ALL

I was there for a company Christmas party and stayed overnight. The room was clean and comfortable and the staff were helpful and friendly.

Dear Karin, Thank you for choosing to stay with us and for providing valuable feedback about your recent experience. We appreciate your positive comments about the clean and comfortable room, as well as the helpful and friendly staff during your company Christmas party. I apologize for the inconvenience you faced with the inability to access live TV and the cleanliness issues in the lifts and hallways. Your feedback is important, and we will investigate these matters to ensure a more seamless experience for our guests in the future. We value your input and look forward to the opportunity to welcome you back for another enjoyable stay. Best regards, Tarunika Dasgupta Front Office Manager

Dated and poor customer service

Customer review rating 2.0/5

Caitlim Families - Confirmed reviews ALL

I requested a cot be set up upon arrival, as we were arriving in the evening. Arrived at check in and reception said no cot has been set up - they’ll bring it up in the next couple of hours. It was 7pm at night and no one showed up with a cot. Never received the cot for the infant. When I guest requests a cot, I would suggest it’s already set up in there room prior to their arrival.


Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Check in took 40 minutes waiting in line with staff not really appearing like they were doing their best to try and hurry things along. Pool was small and overcrowded. Room was clean and comfortable and food was nice.

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Front of house staff - ok. Not useful when asked to book a cab, directed to the cab rank outside where we then waited for over 20 minutes before booking a rideshare instead. Overall it was a good stay. Not great, just good.

Dear Nicole, I want to express my sincere apologies for the challenges you faced during your stay. Your feedback is crucial, and I deeply regret that we fell short of providing you with a more satisfactory experience. I apologize for the inconvenience and delay you experienced when trying to book a cab. Your time is important, and I'm sorry for the inconvenience caused by the miscommunication. We will review our procedures to ensure a more efficient process in the future. I'm also sorry to hear that the pillows were not up to standard. Your comfort is our priority, and we will investigate this matter to ensure that all guest accommodations meet our quality standards. Your feedback is important, and I appreciate your honesty. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust with an improved experience in the future. Best regards, Tarunika Dasgupta Front Office Manager

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Other web-users rate our hotel

  • 1,216 reviews 9/10 Location
  • 2,101 reviews 4.9/10 Room
  • 1,747 reviews 7.7/10 Service
  • 117 reviews 4.3/10 WiFi
  • 835 reviews 4.6/10 Cleanliness
  • 779 reviews 4.1/10 Comfort
  • 506 reviews 4.2/10 Amenities
  • 458 reviews 4.4/10 Value

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