Mercure Brisbane King George Square 4 stars

Dear Helen, We truly appreciate your continued patronage and your kind words about our staff. It's always a pleasure to welcome you back, and we're delighted to hear that you had a great stay once again. We value your feedback and look forward to providing you with many more welcoming stays in the future. Best regards, Tarunika Dasgupta Front Office Manager

Dear Daren, Thank you for choosing our hotel and sharing your detailed feedback. We appreciate your positive comments and the valuable suggestions you've provided to enhance our guests' experiences. I'm pleased to hear that you enjoyed the overall stay, the rooms, and the fantastic location. Your suggestion about offering memory foam mattress toppers for back sleepers is insightful, and we will certainly explore this option to enhance our guests' comfort. I apologize for any disappointment with the pricing and quality of the food at our restaurant. Your feedback is crucial in helping us reassess our offerings and ensure they align with our guests' expectations. We will review our menu and pricing to provide better value for our patrons. I'm glad you enjoyed the surprise of the bathtub in your room, and we will consider highlighting this feature more prominently in our promotions, catering to guests seeking such amenities. Your comments regarding the bed hardness have been noted, and we'll explore options to provide a more personalized sleep experience for our guests. Once again, thank you for your valuable insights. We look forward to the possibility of hosting you again and exceeding your expectations in the future. Best regards, Tarunika Dasgupta Front Office Manager

Dear Lucy, Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that your check-in experience was smooth and that our front desk team made you feel welcome. Your insights into the room conditions are invaluable, and we apologize for any inconvenience caused by the worn-out carpets and chipped bath tub. Please be assured that we take your comments seriously, and we are actively looking into upgrading these areas to enhance our guests' overall experience. We're delighted that you found the beds and pillows comfortable and enjoyed the perks of being an Accor member, including the voucher for a free beer or wine. Your suggestion for a coffee maker in the room has been duly noted, and we'll explore options to enhance in-room amenities for our guests. We appreciate your positive comments about the coffee shop and the fantastic location. Thank you for your feedback, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay. Best regards, Tarunika Dasgupta Front Office Manager

Dear Ellen, We appreciate you taking the time to provide feedback about your recent stay, and we sincerely apologize for the issues you encountered. Your experience does not reflect the level of service we aim to provide, and we take your comments seriously. It is concerning to hear about the difficulties you faced with room service ordering, communication, and the cleanliness of your room. We understand the importance of a seamless and enjoyable stay, and we regret that we fell short in meeting your expectations. Rest assured that your feedback will be shared with our team to address and rectify the issues you mentioned. We are committed to continuous improvement, and your input is invaluable in helping us enhance our services. We appreciate your honest feedback, and we hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience. Best Regards, Tarunika Dasgupta - Front Office Manager

Dear Peter, Thank you for taking the time to provide feedback on your recent stay at Pullman Brisbane. We are delighted to hear that you enjoyed your overall experience, and we appreciate your positive comments about our staff's professionalism and pleasant demeanor. We take note of your feedback regarding the dining menu and the room amenities. Your insights are valuable as we continuously strive to enhance the guest experience. Rest assured, your comments will be shared with the relevant teams for review and consideration. We regret that the bathroom layout did not meet your expectations, and we appreciate your suggestion for improved storage options. Guest feedback is essential to our ongoing efforts to make improvements and better cater to the needs of our guests. Thank you for choosing Pullman Brisbane, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best Regards, Tarunika Dasgupta Front Office Manager