Hi Penny, Thank you for taking the time to share your feedback. We sincerely apologise for the cleanliness issues you encountered in the bathroom, as well as the TV flickering during your stay. This is certainly not the standard we aim to provide, and we have shared your comments with our housekeeping and maintenance teams for immediate attention. We’re pleased to hear you enjoyed our convenient location. As a gesture of goodwill and appreciation for bringing these matters to our attention, we have provided courtesy points to your account. We hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely, Mantra Midtown Team

Dear Amy, Thank you for taking the time to share your feedback. We sincerely apologise that your experience did not meet the standard we aim to provide. We’re disappointed to hear about the cleanliness issues, including the floors and rubbish left on the verandah, as well as the lack of communication regarding your late check-out. We also acknowledge your comments regarding staffing and the welcome gift. We appreciate you bringing these concerns to our attention and will be reviewing them with our team to ensure these areas are addressed. As a gesture of goodwill, we have loaded courtesy points to your account, which you can use towards a future stay with us. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Mantra Midtown Team

Dear Timothy, Thank you for taking the time to share your detailed feedback with us. I am very sorry to hear that your stay was impacted by the lack of light-displacement curtains, the excessive noise from neighbouring apartments and the apartment above, and the inconvenience of the electrical outlets being located behind the bed. We certainly understand how frustrating it must have been to experience repeated disruptions and not have a solid night’s sleep. We also appreciate your comments regarding breakfast and understand that having to visit another Accor hotel for breakfast was not as convenient as having breakfast available on-site. Please accept our sincere apologies that your stay did not meet your expectations. As a gesture of goodwill and in recognition of the inconveniences you experienced, we have loaded courtesy points into your membership account. Thank you again for bringing these matters to our attention. Your feedback has been shared with the relevant teams for consideration and improvement. Kind regards, Mantra Midtown Team

Dear Michael, Thank you for your lovely feedback! We’re delighted to hear that you found the check-in process easy and your room clean and tidy. We appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Warm regards, Mantra Midtown Team

Dear Letitia, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our friendly staff, perfect location, well-appointed apartment, comfortable beds, and the added bonus of the three decks. We’re very sorry, however, about the unpleasant smell in the hallway and your apartment. We completely understand how disappointing that would have been, particularly first thing in the morning. We’ll certainly look into whether this was related to the rubbish chute or another issue and take steps to prevent it from happening again. Thank you again for taking the time to share your experience. We truly appreciate your kind words and valuable feedback. Kind regards, Mantra Midtown Reception

Dear Jason Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay and that everything was good overall. We’re sorry to hear that the welcome drink did not meet your expectations. As a valued member, we appreciate your loyalty and understand how important it is that your membership benefits are delivered consistently. We’ll certainly take your feedback on board and share it with our team. We hope to have the pleasure of welcoming you back again soon and providing an even better experience. King Regards, Mantra Midtown Team

Dear Tracy, Thank you for sharing your feedback. We are genuinely sorry that your stay did not meet the standards you expected. We apologise for the condition of the furniture and the cleanliness of the pots and pans. We also understand your disappointment regarding the limited cutlery provided. Your comments have been noted and will be shared with our housekeeping and management teams so these issues can be reviewed and addressed. We take great pride in representing our brand, and we regret that your experience did not reflect the level of quality and service we aim to provide. We sincerely appreciate you bringing these matters to our attention and hope we have the opportunity to restore your confidence in us on a future stay. Warm regards, Mantra Midtown Team

Dear Joseph, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We regret that you found the room cluttered and difficult to navigate due to the furniture, and we appreciate you bringing this to our attention. We will share your comments with our team for consideration. We are also very sorry about the noise disturbance you experienced on both Friday and Saturday nights. We understand how frustrating this would have been, and we sincerely apologise for the inconvenience. We appreciate your feedback and hope we will have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Warm regards, Mantra Midtown Team

Dear Gerrard, Thank you for taking the time to provide feedback following your recent stay at Mantra Midtown. Please accept my sincere apologies for the cleanliness issue you experienced in the bathroom. Unfortunately, our housekeeping team missed the toilet paper that had been wrapped around the fire sprinkler by a previous guest. This should absolutely have been identified and removed before the apartment was released for your arrival. This is not the standard we aim to provide, and I have personally spoken with the housekeepers involved to ensure greater attention is given to the final inspection of our apartments, including a thorough check of the bathroom, before each guest arrives. I also appreciate your comments regarding the size of the studio apartment. While the apartment type itself was selected by the booking agent, I completely understand that the cleanliness issue would have further impacted your impression of the accommodation. As a gesture of apology, I will be sending you a complimentary one-night accommodation voucher. I hope this gives us the opportunity to welcome you back and provide you with an experience that better reflects the standard we expect at Mantra Midtown. Again, please accept our apologies for the oversights during your stay, Gerrard, and thank you for bringing this to my attention. Kind regards, Travis Barnes Operations Manager Mantra Midtown

Dear Tracy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Midtown Team

Dear Russell, Thank you for your lovely feedback! We’re delighted to hear that our friendly team made you feel genuinely welcomed and valued. It’s wonderful to know you felt more like a guest than a customer. We hope to welcome you back again soon! Kind regards, Mantra Midtown Team

Dear Krystelle, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the spacious and clean apartment, friendly service, and convenient location. We hope to welcome you back on your next trip to Brisbane. Kind regards, Mantra Midtown Team

Hi Cheryl, Thank you for your wonderful 10/10 review and for being a valued ALL loyalty member. We’re delighted you found the apartment clean, well equipped and conveniently located, and it’s great to hear you would stay with us again. If you’re also a Qantas Frequent Flyer member, don’t forget to link your ALL and Qantas accounts to enjoy additional rewards. We look forward to welcoming you and your family back to Mantra Midtown! Warm regards, Travis Barnes Operations Manager

Dear Paul, Thank you for taking the time to share your feedback with us. We are sorry to hear that you found the rooms extremely small and that the furniture arrangement in the lounge room made the space feel even more limited. We understand how inconvenient it must have been to have limited space for storing your luggage, particularly when it had to be kept on the bedroom floor. We appreciate you bringing this to our attention. Your feedback regarding the room layout and furniture will be shared with our management team for consideration. We sincerely apologise that the room did not meet your expectations, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards Mantra Midtown Team

Dear Roxanne, Thank you for your feedback, and we’re sorry to hear that the room size did not meet your expectations and that the air conditioner was making a whistling noise throughout the night, affecting your sleep. We sincerely apologise for the inconvenience. We will report the air-conditioning issue to our maintenance team so it can be inspected and addressed. Kind regards, Mantra Midtown Team

Dear Chonchinee J., We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Dear Peter, We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Dear Whitney, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mantra Midtown Team

Dear Jenny, Thank you for your wonderful feedback! We’re delighted to hear that our team was great and responsive to your questions. It’s always lovely to know that we were able to make your stay a positive one. We hope to welcome you back again soon! Warm regards, Mantra Midtown Team