Mantra Midtown Brisbane 4 stars

Customer review rating (ALL Rating) 4.2/5 499 reviews

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Description

Hotel extras

  • Within walking distance to Queen Street Mall, Riverstage and The Brisbane Botanic Gardens

  • Enjoy a fully equipped gym, outdoor pool and barbeque area along with an invigorating sauna

  • Close to Brisbane's finest restaurants including the dining precinct at Eagle Street Pier

  • Secure undercover parking offered at a daily rate conveniently located onsite

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Room

  • 2 pers. max
  • 33 / 355 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Midtown Brisbane

127 Charlotte Street
4000 BRISBANE
Australia

GPS:-27.470804, 153.027722

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

There's nothing like letting off a little steam in the sauna, or cooling off in the outdoor lap pool. Located on level 5 and open from 7am until 9pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  499 reviews

Customer review rating 4.5/5

John K. Families - Confirmed reviews ALL

Dear JOHN K., We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Customer review rating 4.0/5

Nardia H. Families - Confirmed reviews ALL

Dear Nardia H., We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Customer review rating 4.0/5

Debbie K. Solo - Confirmed reviews ALL

Dear DEBBIE, We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Customer review rating 1.0/5

Tricia G. Families - Confirmed reviews ALL

Dear Tricia, Thank you for taking the time to share your feedback. I am very sorry to hear of your disappointment, and I sincerely apologise that your stay did not meet the standard you have come to expect from Accor Hotels. I appreciate you raising your concerns regarding the condition of the room, bedding, and amenities. I was disappointed to read your comments about the stained doonas and spare blankets, as well as the lack of spare toilet rolls in the bathrooms. I will be discussing your review directly with our Housekeeping Manager to ensure these matters are addressed with the team. Please also accept my apologies if it was not communicated clearly that additional amenities, including toilet rolls, are available at any time from reception. Regarding the pool, sauna, and balcony access, I apologise if this was not communicated effectively prior to or during your stay. Due to the current building works, the pool and sauna are open after 4:00pm on weekdays and remain open all weekend from 7:00am to 11:00pm. There are no painters onsite over the weekend, and balconies are available from 4:00pm on weekdays and throughout the weekend. I completely understand how frustrating this would have been, especially when travelling as a family and expecting full use of the facilities during your stay. We are sorry that this impacted your overall experience. Thank you again for bringing these matters to our attention. Your feedback is important and will be used to improve communication and service delivery moving forward. Kind Regards, Travis Barnes Operations Manager Mantra Midtown Brisbane

Customer review rating 3.0/5

David H. Couples - Confirmed reviews ALL

Dear Mr. David, Thank you for taking the time to share your feedback. We're very sorry that your stay began with being allocated a room that had not been properly serviced. This is not the standard we aim to provide, and we sincerely apologise for the inconvenience. We're pleased to hear that our team member was able to assist you promptly by arranging an alternative room, and we'll be sure to pass on your kind comments to him. We have shared your comments with our housekeeping team so these matters can be investigated and addressed immediately. This is certainly not the experience we want any guest to have. Thank you again for bringing these issues to our attention. Your feedback helps us improve, and we hope we'll have the opportunity to provide you with a much better experience in the future. Regards, Mantra Midtown Team

Other web-users rate our hotel

  • 228 reviews 9.5/10 Location
  • 314 reviews 6/10 Room
  • 241 reviews 8.1/10 Service
  • 11 reviews 4.2/10 WiFi
  • 134 reviews 5/10 Cleanliness
  • 78 reviews 4.5/10 Amenities
  • 24 reviews 2.5/10 Food
  • 6 reviews 6.7/10 Breakfast

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