Dear Daniel, Thank you for sharing your feedback. It’s lovely to hear that you enjoyed our convenient location and comfortable apartment. We appreciate your loyalty as an ALL Platinum member and are sorry that the membership benefits fell short of your expectations. I’d like to clarify a few points about these benefits. Complimentary room upgrades are subject to availability at check-in, and unfortunately, no upgrade was available for your stay on 13 October. Complimentary parking is not an included ALL Platinum membership benefit. We understand it was provided during previous stays and apologise for the confusion this has caused regarding what is included with ALL membership. Our welcome drink options reflect the facilities available at each hotel. As Mantra Midtown does not have an on-site restaurant or a liquor licence, we’re unable to offer wine as a welcome drink. You can find further information on: https://all.accor.com/loyalty-program/cards-status-benefits-details/index.en.shtml?msockid=308540e67…cee579f777d6741 Thank you again for staying with us and giving us the opportunity to clarify these points. We hope to welcome you back for another comfortable and enjoyable stay. Kind regards, Criezelle Corda Front Office Supervisor

Dear Glen, Thank you for your wonderful feedback! We're delighted to hear that our concierge team made such a positive impression with their helpfulness, professionalism, and friendly service. We will be sure to share your kind words with the team. We look forward to welcoming you back again soon! Warm regards, Mantra Midtown Team

Hi Cameron, Thank you for your lovely review! We’re glad our location was convenient for your sporting event and that your stay suited your needs so well. We hope to welcome you back again soon! Kind regards, Mantra Midtown Team

Dear Ekaterina, Thank you for sharing your feedback. We’re pleased to hear that you were overall satisfied with your stay and that our team member was able to assist with arranging the beds upon your arrival. However, we sincerely apologise for the distressing incident involving the automatic entry doors and your friend’s fall. We take the safety and comfort of all our guests seriously, and we will share your feedback with our team for review. We also appreciate your comments regarding accessibility information and will take them into consideration to improve communication and ensure our facilities better meet the needs of guests with mobility requirements. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Kind regards, Mantra Midtown Reception

Dear Andrew, Thank you for your lovely review! We’re delighted to hear that you had a pleasant check-in and check-out experience and enjoyed a comfortable stay. Our team truly appreciates your kind words, and we hope to welcome you back again soon! Kind regards, Criezelle Corda Front Office Supervisor

Dear Maria, Thank you for sharing your feedback. We’re glad to hear that you found the rooms comfortable, and we sincerely apologise for the noise disturbance caused by the thin walls and closing doors. We understand how important a peaceful and comfortable stay is. We would like to clarify that we did upgrade you from a Studio Room to a One-Bedroom Apartment during your stay. We apologise for any misunderstanding regarding the upgrade and hope you enjoyed the additional space and comfort. Thank you for your understanding, and we appreciate your feedback. Kind regards, Criezelle Front Office Supervisor

Dear Charlotte, Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your four-night stay, found the beds comfortable, and had everything you needed. It’s especially lovely to hear your kind words about our team. We’re also glad you enjoyed the convenient location and easy access to the city. Thank you for choosing to stay with us, and we hope to welcome you back again soon! Sincerely, Mantra Midtown Team

Dear Pragalath, Thank you for your lovely review! We’re so pleased to hear you had a comfortable stay and enjoyed our convenient location. Your kind words about our team mean a lot to us. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! Sincerely, Mantra Midtown Team

Dear Dom, Thank you for your feedback. We’re glad you enjoyed your stay, appreciated the apartment’s amenities, and found the location convenient. However, we sincerely apologise for the condition of the carpet and understand how disappointing this must have been. We appreciate you bringing this to our attention, and we take your comments seriously as we continue to improve the comfort and quality of our accommodation. Thank you again for sharing your experience. Sincerely, Mantra Midtown Team

Dear Rafael, Thank you for your review and for sharing your suggestions! We’re glad you enjoyed the convenient location and found the place clean and comfortable. We also appreciate your feedback regarding the coffee facilities and will certainly consider your suggestion. Thank you for staying with us, and we hope to welcome you back again! Sincerely, Mantra Midtown Team

Dear Kathryn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Midtown Team

Dear MARTYN, We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Hi Penny, Thank you for taking the time to share your feedback. We sincerely apologise for the cleanliness issues you encountered in the bathroom, as well as the TV flickering during your stay. This is certainly not the standard we aim to provide, and we have shared your comments with our housekeeping and maintenance teams for immediate attention. We’re pleased to hear you enjoyed our convenient location. As a gesture of goodwill and appreciation for bringing these matters to our attention, we have provided courtesy points to your account. We hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely, Mantra Midtown Team

Dear Amy, Thank you for taking the time to share your feedback. We sincerely apologise that your experience did not meet the standard we aim to provide. We’re disappointed to hear about the cleanliness issues, including the floors and rubbish left on the verandah, as well as the lack of communication regarding your late check-out. We also acknowledge your comments regarding staffing and the welcome gift. We appreciate you bringing these concerns to our attention and will be reviewing them with our team to ensure these areas are addressed. As a gesture of goodwill, we have loaded courtesy points to your account, which you can use towards a future stay with us. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Mantra Midtown Team

Dear Timothy, Thank you for taking the time to share your detailed feedback with us. I am very sorry to hear that your stay was impacted by the lack of light-displacement curtains, the excessive noise from neighbouring apartments and the apartment above, and the inconvenience of the electrical outlets being located behind the bed. We certainly understand how frustrating it must have been to experience repeated disruptions and not have a solid night’s sleep. We also appreciate your comments regarding breakfast and understand that having to visit another Accor hotel for breakfast was not as convenient as having breakfast available on-site. Please accept our sincere apologies that your stay did not meet your expectations. As a gesture of goodwill and in recognition of the inconveniences you experienced, we have loaded courtesy points into your membership account. Thank you again for bringing these matters to our attention. Your feedback has been shared with the relevant teams for consideration and improvement. Kind regards, Mantra Midtown Team

Dear Michael, Thank you for your lovely feedback! We’re delighted to hear that you found the check-in process easy and your room clean and tidy. We appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Warm regards, Mantra Midtown Team

Dear Letitia, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our friendly staff, perfect location, well-appointed apartment, comfortable beds, and the added bonus of the three decks. We’re very sorry, however, about the unpleasant smell in the hallway and your apartment. We completely understand how disappointing that would have been, particularly first thing in the morning. We’ll certainly look into whether this was related to the rubbish chute or another issue and take steps to prevent it from happening again. Thank you again for taking the time to share your experience. We truly appreciate your kind words and valuable feedback. Kind regards, Mantra Midtown Reception

Dear Jason Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay and that everything was good overall. We’re sorry to hear that the welcome drink did not meet your expectations. As a valued member, we appreciate your loyalty and understand how important it is that your membership benefits are delivered consistently. We’ll certainly take your feedback on board and share it with our team. We hope to have the pleasure of welcoming you back again soon and providing an even better experience. King Regards, Mantra Midtown Team