Mantra Midtown Brisbane 4 stars

Customer review rating (ALL Rating) 4.2/5 502 reviews

Mantra Midtown Brisbane - Image 1
Mantra Midtown Brisbane - Image 2
Mantra Midtown Brisbane - Image 3
Mantra Midtown Brisbane - Image 4
127 Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Within walking distance to Queen Street Mall, Riverstage and The Brisbane Botanic Gardens

  • Enjoy a fully equipped gym, outdoor pool and barbeque area along with an invigorating sauna

  • Close to Brisbane's finest restaurants including the dining precinct at Eagle Street Pier

  • Secure undercover parking offered at a daily rate conveniently located onsite

Our accommodation(s)

Studio

Studio Room

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Midtown Brisbane

127 Charlotte Street
4000 BRISBANE
Australia

GPS:-27.470804, 153.027722

Telephone
Fax +61 7 3177 1012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

There's nothing like letting off a little steam in the sauna, or cooling off in the outdoor lap pool. Located on level 5 and open from 7am until 9pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  502 reviews

TripAdvisor Rating  4.1/5  1,972 reviews

Customer review rating 4.5/5

Muhammad Z. S. Couples - Confirmed reviews ALL

Room is clean. Location is perfect.

Dear MUHAMMAD, We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Customer review rating 0.5/5

Krischelle P. Families - Confirmed reviews ALL

Stayed with family and friends. We booked 3rooms with 2bedrooms. Good location, rooms were clean and the GSA that checked us in was nice. However, I was disappointed on how we were treated at check out by the team member named Zach. We requested for a late check out which he gave us until 11am for 2 rooms. 1 of the rooms checked out early than 11am and we were the last to leave, but when we were about to leave my 5 month old baby fell a sleep, so I asked him if we can stay for another 30minutes as my baby just fell a sleep which he refused and questioned why did my baby fell a sleep. I asked again if he can give us even 20minutes or 10minutes as I don’t want to have a cranky 5month old in the car on our way home, he agreed to give us 10minutes which is already disappointing but what disappointed me more is his remarks. He said “ if you are not out of the room in 10minutes, I will knock on your door and wake your baby up”. I was surprised and was extremely disappointed. He can just refuse us if they are really busy and all of the rooms are needed to be turned around for check in time, but he doesn’t need to be rude. He just wasted the efforts of his fellow team member to provide a good service. I hope other guests don’t experience this.

Dear Krischelle, Thank you for taking the time to tell us about your experience at the Mantra Midtown Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns. Sincerely, Mantra Midtown Reception

Very disappointing stay – not up to Accor standards

TripAdvisor rating 1.0/5

Kate N TripAdvisor review

We booked to stay at Mantra Midtown Brisbane during a stop over in December as we were travelling with our daughter and specifically wanted an apartment so she could have her own space that was central CBD. We also chose this property because we regularly stay at Accor hotels and have always had positive experiences — unfortunately, this stay fell well below expectations. The foyer was dark and uninviting, though I will say the reception staff on arrival were friendly and helpful, however, when we entered our allocated two-bedroom apartment we were genuinely taken aback by how unpleasant it was. The entire apartment had only three very small windows, resulting in little to no natural light or fresh air, the walls had visible marks and streaks running down them, the floor was sticky, and the TV cabinet was chipped and dirty, the tiny balcony was filthy, with cigarette ash and sticky drink residue still on the table. The lounge was a weathered black two-seater that didn’t even accommodate the three of us comfortably. Overall, the apartment felt dirty, uninviting, and nothing like what was advertised — especially for $275 per night excluding parking. We politely raised our concerns with reception, and the staff member, who was a fill-in staff member from another property, was clearly shocked by the condition described, she kindly changed our room and allowed us to inspect the replacement first, which we appreciated. The second apartment was much better at first glance — cleaner, with natural light, larger doors that opened to a large open balcony and a lounge that seated all three of us. However, there were still major issues: no natural light in the bathrooms, a very cramped ensuite that my husband and I could barely fit into together, and the main bedroom had a double bed, not the queen bed advertised, with a mattress that was extremely uncomfortable, resulting in very little sleep. The following day we decided to change hotels, after comparing options, we found a 1 bedroom suite at a luxury hotel with far superior service, amenities, and comfort for not much more than what we were paying here. I called reception at 1:52pm to discuss our options for checking out early, I wasn't expecting too much from the call but hoped there was a chance to recoup at least some of the charges or even have our parking covered, unfortunately, the staff member I spoke with was rude and dismissive, showed no interest in our feedback, and offered no attempt to assist. I was told, “You can leave whenever you want, but you’ll be charged the full night because it’s 2pm.” When I pointed out it wasn’t yet 2pm, she replied that it “would be after 2pm by the time you officially check out and return the keys.” Exhausted after several long travel days and very little sleep, we gave up and moved on, absorbing the cost of the second night. Had the receptionist shown even a small amount of care or willingness to work with us, this experience may not have left such a sour taste. Overall, this stay was extremely disappointing and well below the standard we expect from an Accor-branded property. Unfortunately, this experience has also left us feeling wary about booking with Accor again, which is something we never expected to say given our previous positive experiences. We would not return to, or recommend, Mantra Midtown Brisbane based on this stay.

Dear Kate, Thank you for taking the time to tell us about your experience at the Mantra Midtown Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Midtown Reception

Customer review rating 5.0/5

Raphael M. D. Business - Confirmed reviews ALL

I have stayed several times in the Mantra because it is well situated in Charlotte Street. Currently the only draw back is the rebuilding the city centre and one way streets. Walking is good. The hotel put me up on the 28th floor, so did not suffer the noise

Dear Raphael, Thank you for your review. I am glad to hear that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

Customer review rating 4.5/5

Jose E. P. Families - Confirmed reviews ALL

Wonderful staff, perfect location, has all we need

Dear Jose, Thank you for your lovely review. We’re thrilled to hear you enjoyed our wonderful team, convenient location and the facilities we offer. Your feedback means a lot to us, and we look forward to welcoming you again in the future. Kind regards, Mantra Midtown Team

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Other web-users rate our hotel

  • 212 reviews 9.5/10 Location
  • 309 reviews 6.2/10 Room
  • 234 reviews 8.3/10 Service
  • 13 reviews 1.9/10 WiFi
  • 132 reviews 4.8/10 Cleanliness
  • 21 reviews 2.8/10 Food
  • 10 reviews 9.5/10 Pool
  • 7 reviews 5.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.