Mantra Midtown Brisbane 4 stars

Customer review rating (ALL Rating) 4.2/5 511 reviews

Mantra Midtown Brisbane - Image 1
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Mantra Midtown Brisbane - Image 3
Mantra Midtown Brisbane - Image 4
127 Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Within walking distance to Queen Street Mall, Riverstage and The Brisbane Botanic Gardens

  • Enjoy a fully equipped gym, outdoor pool and barbeque area along with an invigorating sauna

  • Close to Brisbane's finest restaurants including the dining precinct at Eagle Street Pier

  • Secure undercover parking offered at a daily rate conveniently located onsite

Our accommodation(s)

Studio

Studio Room

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony
See availabilities

Hotel location

Mantra Midtown Brisbane

127 Charlotte Street
4000 BRISBANE
Australia

GPS:-27.470804, 153.027722

Telephone
Fax +61 7 3177 1012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

There's nothing like letting off a little steam in the sauna, or cooling off in the outdoor lap pool. Located on level 5 and open from 7am until 9pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  511 reviews

Customer review rating 2.5/5

Jane B. Families - Confirmed reviews ALL

On arrival I was asked to pay for the room, I informed the receptionist I had paid via the Qantas app 2 months prior. He insisted that I wouldn’t have so I paid again. The next morning I followed up my concern with another receptionist who confirmed I had paid twice and refunded the payment. The hotel was well located, the room we were allocated could do with a carpet shampoo or replacement.

Dear Jane, Thank you for your honest feedback. We are truly sorry that you are incorrectly charged for a room that was already prepaid. We can only imagine how frustrating that must have been after a long journey, and we are grateful that you were patient while our morning team sorted out the refund. We have retrained our staff on how to verify Qantas app bookings to prevent this from happening again. It is great to know that our location worked well for you. We would love another chance to provide a flawless stay, so please reach out to us directly if you plan to visit again. Kind regards, Mantra Midtown Team

Customer review rating 4.0/5

Amanda P. Families - Confirmed reviews ALL

Clean and comfortable accommodation, well located in the city.

Dear AMANDA P., We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Customer review rating 4.0/5

Isabel P. Solo - Confirmed reviews ALL

Excellent good experience all over ..

Dear Isabel P., We very much appreciate your comments regarding your stay at the Mantra Midtown Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Midtown Team

Customer review rating 2.5/5

Stephen S. Families - Confirmed reviews ALL

The rubbish chute sits right next to the lift, so you're hit with the smell both ways — waiting to go down and stepping out when you return. Hard to avoid. We booked for 4 guests but were only set up with utensils for 3. Had to ask for the extra set. Also some kitchen appliances were broken. Another request, another wait. These things... they add up.

Dear Stephen S., Thank you for your feedback. We're sorry to hear that aspects of your stay did not meet expectations. We understand how unpleasant the odour near the rubbish chute can be, particularly given its location close to the lift. While the chute is part of the building's common areas and outside of our direct control, we appreciate you bringing this to our attention and will continue to raise these concerns with building management. We also apologise for the inconvenience caused by the missing utensil set and the kitchen appliances that were not functioning properly. The apartment should have been fully prepared for the number of guests booked, and we regret that additional requests were needed during your stay. Your comments have been shared with our housekeeping and maintenance teams so we can improve our pre-arrival checks and reduce delays in resolving issues. Thank you again for your review. Feedback like yours helps us identify areas where we can do better, and we hope to have the opportunity to provide a smoother experience in the future. Sincerely, Mantra Midtown Team

Customer review rating 1.0/5

Jens W. Business - Confirmed reviews ALL

My room was located on Level 23. While the room itself was acceptable, the corridor had a persistent unpleasant odour. The internet connection was extremely poor, despite my enrolment in the Accor loyalty program, which advertises enhanced internet access for members. I stayed for 11 nights and, at check-in, was asked whether I preferred housekeeping service on Friday or Monday (with at least one service typically provided during extended stays). Unfortunately, the room was not serviced at all during my stay. The most concerning issue occurred when I attempted to use the sauna. Upon entering, I noticed a very strong odour and subsequently discovered human waste on the timber bench. I reported this immediately to reception; however, I did not feel comfortable returning to use the facility afterward. Disappointingly, no member of management contacted me to acknowledge or apologise for this incident. As a result of these experiences, I will not be returning and will reconsider choosing Accor properties in the future.

Dear Jens, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the issues experienced during your stay, particularly regarding the sauna, housekeeping service, WiFi, and corridor odour. We have reviewed these matters with our team, and the sauna area was immediately closed for deep cleaning once reported. Further investigation also confirmed unauthorised trespassers had entered the property, and a police report has been made. I am sorry we did not meet the standard expected, especially during an extended business stay. Your feedback has been shared with our housekeeping and front office teams for follow-up and further training. We appreciate you bringing these concerns to our attention and hope we may have the opportunity to provide you with a much better experience in the future. Kind regards, Travis Barnes Operations Manager

Other web-users rate our hotel

  • 227 reviews 9.5/10 Location
  • 311 reviews 5.9/10 Room
  • 245 reviews 8/10 Service
  • 12 reviews 4/10 WiFi
  • 132 reviews 4.9/10 Cleanliness
  • 79 reviews 4.4/10 Amenities
  • 25 reviews 2.4/10 Food
  • 6 reviews 6.7/10 Breakfast

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