The Johnson Brisbane - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 878 reviews

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Description

Hotel extras

  • Contemporary open-plan suites and penthouses

  • Outdoor 50-metre pool, extensive gymnasium

  • Modern conference and event spaces

  • Walls adorned with the art by Michael Johnson

  • Walking distance to shopping and restaurant areas

Our accommodation(s)

Penthouse

Michael Johnson Penthouse

  • 6 pers. max
  • 300 / 3229 sq ft
  • Bedding 3 x King size bed(s)
  • Views: City View or Park view
  • Most of the accommodation: Balcony

Hotel location

The Johnson Brisbane - Art Series

477 Boundary Street
4000 SPRING HILL
Australia

GPS:-27.460345, 153.022981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Outdoor 50m Pool with Sundeck designed by Olympic Swimmer Michael Klim

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  878 reviews

Customer review rating 4.5/5

Paul L. Couples - Confirmed reviews ALL

Location was convenient. Room was comfortable although bathroom drains were very smelly.

Dear Paul, Thank you for your review. I am glad to hear that you enjoyed your stay with us. Your feedback about the smell in the bathroom will be passed along to the relevant departments so that we can continue to improve on our service. We hope to see you again soon. Sincerely, Dana, Duty Manager

Customer review rating 2.5/5

Darayus P. Business - Confirmed reviews ALL

Old run down, need new furnishing, looked very tired except for bedsheet and towel everything on the property looked tired. Not worth the price and brand.

Dear Darayus, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us at The Johnson. Your feedback is very important to us and your experience is not one we strive to give our guests. Your comments will be passed along to the relevant departments so that we can continue to improve on our service. Sincerely, Dana, Duty Manager

Customer review rating 0.5/5

Phil R. Business - Confirmed reviews ALL

On arrival, signage for the hotel carpark entrance was hard to find, and is difficult to read clearly whilst driving as it is quite weathered. Checked in, went to my room, and the smell in there was terrible, smelt strongly of mould, which was clearly visible on the aircon unit. Was moved to another room, which at least did not smell of mould, however in the morning, there was no hot water so had to have a cold shower. I would expect better of a backpackers. Advised staff on checkout of the issues, however nothing offered to compensate. Overall, one of the worst hotel experiences I’ve had in recent memory, and not up to Accor, or Art Series, standards. Will not stay here again.

Dear Phil, Thank you for taking the time to provide such detailed feedback regarding your recent stay at The Johnson. Please accept my sincerest apologies; the experience you described is certainly not the standard we strive for, nor is it the impression we want to leave on our guests. I am truly sorry that your arrival was frustrated by weathered signage and that your initial room did not meet our hygiene standards. We have immediately alerted our maintenance and housekeeping teams to inspect the air conditioning units and the exterior signage to ensure these are addressed. Furthermore, I am disappointed to hear about the lack of hot water during your morning—this is far from the comfort we promise. Most importantly, I want to apologize for the way your concerns were handled at checkout. Our goal is to ensure every guest feels heard and valued, and it is clear we missed the mark in offering you a proactive solution. I would value the opportunity to discuss this with you further and see how we might make amends. We hope to have the chance to restore your faith in Art Series hotels in the future. Sincerely, Ho Lee Duty Manager The Johnson, Art Series

Customer review rating 3.0/5

Jocelyn M. Couples - Confirmed reviews ALL

We had to wait ages for the room even though we asked for an early check in .. we had to call to check in on the room and they had forgotten to prioritise us

Dear Jocelyn, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us here at The Johnson. Your feedback is important to us and will be passed along so that we can continue to improve on our service. Sincerely, Dana, Duty Manager

Customer review rating 1.5/5

Michael F. Business - Confirmed reviews ALL

Spacious rooms, however the room I was assigned had the following issues - very noisy pipes making having a shower unpleasant - vanity basin drainage problems - a musty odour

Thank you for taking the time to share your feedback following your stay at The Johnson Brisbane - Art Series. I’m very sorry your room fell short of expectations. The issues you mentioned — the noisy pipes, drainage problems, and musty odour — are clearly frustrating, and I understand how this would have impacted your stay. We’ve shared your feedback with our mainteance and housekeeping teams so these concerns can be addressed promptly. Guest comments like yours are invaluable in helping us improve the comfort and experience we offer. I hope we have the chance to welcome you back so we can provide a stay that better reflects the standards we aim to deliver. Kind regards, Larrissa

Other web-users rate our hotel

  • 311 reviews 8/10 Location
  • 632 reviews 8.3/10 Room
  • 435 reviews 8.3/10 Service
  • 6 reviews 2.4/10 WiFi
  • 355 reviews 8.2/10 Comfort
  • 205 reviews 6.3/10 Cleanliness
  • 142 reviews 7.9/10 Amenities
  • 125 reviews 8.8/10 Vibe

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