The Johnson Brisbane - Art Series 4 stars

Customer review rating (ALL Rating) 4.5/5 1,138 reviews

The Johnson Brisbane - Art Series - Image 1
The Johnson Brisbane - Art Series - Image 2
The Johnson Brisbane - Art Series - Image 3
The Johnson Brisbane - Art Series - Image 4
477 Boundary Street, 4000 SPRING HILL, Australia

Description

Hotel extras

  • Contemporary open-plan suites and penthouses

  • Outdoor 50-metre pool, extensive gymnasium

  • Modern conference and event spaces

  • Walls adorned with the art by Michael Johnson

  • Walking distance to shopping and restaurant areas

Our accommodation(s)

Penthouse

Michael Johnson Penthouse

  • 6 pers. max
  • 300 m² / 3229 sq ft
  • Bedding 3 x King size bed(s)
  • Views: City View or Park view
  • Most of the accommodation: Balcony

Hotel location

The Johnson Brisbane - Art Series

477 Boundary Street
4000 SPRING HILL
Australia

GPS:-27.460345, 153.022981

Telephone
Fax +61 7 3085 7221

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Outdoor 50m Pool with Sundeck designed by Olympic Swimmer Michael Klim

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,138 reviews

TripAdvisor Rating  4.5/5  1,090 reviews

Certificate of excellence 2024

Disappointed

Customer review rating 0.5/5

Dissatisfied C. Families - Confirmed reviews ALL

We stayed in a larger room as I was travelling with my adult child who has a disability as well as myself having a hidden disability. The bathroom shower had an accessible shower stool where the underneath, which was visible as it was folded up against the wall, had black mould along the edges and joins. It had pink mould in the water drain holes where you need to sit. This was not able to be used. The floors were filthy, a pillow in the cupboard had coffee marks on the pillow case indicating it was not washed. We were not able to use the shower as we did not want to disturb the mould. We went to reception to discuss the issue of cleanliness and were offered a small room with a fold out bed. This option unfortunately did not work for our family with the needs of our disabilities. The night receptionist was insinuating quite strongly that we were refusing his option. He was not understanding that the option was simply not an option. I asked to speak with another person who then offered me another room to shower in 2 floors away. This would have been difficult. By this stage it was midnight, we were exhausted. We had nowhere else to go and had no choice but to stay in the dirty room. I was told I would hear from a manager the next day (being a Monday) but I have not. I have been an Accor member for over a year this time and utilise all Accor hotels for our travel needs. We have not had a problem like this nor not have it been addressed properly. I am extremely disappointed as Accor hotels normally have a high standard of cleanliness that we have come to rely upon. However the Art Series Hotel was not up to that standard at all.

Dear Julie, I am writing to apologize for the experience you and your child had during your recent stay at our hotel. The cleanliness issues you described are completely unacceptable and fell far short of our usual standards. I also want to apologize for the way our staff handled the situation. It's clear that we didn't provide the level of understanding, empathy, and support that you and your child deserved. The offer of a smaller room with a fold-out bed was not a suitable solution, and I apologize for any frustration or distress this may have caused. I am deeply sorry that we didn't provide a clean and safe environment for you and your child to stay. I want to assure you that we take these issues extremely seriously and are taking immediate action to address them. I would like to invite you to contact me directly so that we can discuss this further and make things right. I want to ensure that you feel heard and valued, and that we provide a suitable resolution to this situation. Once again, I apologize for the unacceptable experience you had at our hotel. I hope that you will give us the opportunity to serve you better in the future. Sincerely, Keely - Duty Manager

Great stay

Customer review rating 4.5/5

Dianne Business - Confirmed reviews ALL

Travelled for business, quiet and all you need. Big room and great gym

Dear Dianne, Thank you for your feedback! We're glad to hear that you had a quiet and comfortable stay with us. It's great to know you enjoyed the spacious room and our gym facilities. We hope to welcome you back on your next business trip! and your next visit will be as pleasant as the previous one. Sincerely, Jerome - Duty Manager The Johnson Hotel

Lovely room, great location.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

It was very pleasant. The room was so clean and nice and quiet. Great position

Dear Ashlee, We very much appreciate your comments regarding your stay at the The Johnson Brisbane - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keely - Duty Manager

Pleasant stay

Customer review rating 4.5/5

Sonia D. Business - Confirmed reviews ALL

Very clean, spacious and well appointed room.

Dear Sonia, Thank you so much for your kind words! We're thrilled to hear that you had a pleasant stay and enjoyed the cleanliness, spaciousness, and comfort of your room. We truly appreciate your feedback and hope to welcome you back soon! Kind regards, Anh and the Johnson team.

Good stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Comfortable stay but was very disappointed that there was no restaurant on the site. Being a Saturday, most eating places nearby were closed.

Dear Sharad, Thank you for taking the time to tell us about your experience at the The Johnson Brisbane - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please ask our reception desk for any eating recommendations, as we are always more than happy to find you some hidden gems in Spring Hill. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keely - Duty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 327 reviews 7.9/10 Location
  • 737 reviews 8.4/10 Room
  • 503 reviews 8.5/10 Service
  • 5 reviews 0/10 WiFi
  • 432 reviews 8.5/10 Comfort
  • 223 reviews 7/10 Cleanliness
  • 155 reviews 7.9/10 Amenities
  • 147 reviews 9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Spring Hill

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.