Dear Christopher, Thank you for the fantastic review! We are glad to hear you had a comfortable stay, enjoyed a quiet room, and got a great night's sleep. We look forward to welcoming you back to The Johnson again soon! Sincerely, The Johnson Team.

Dear Morris N. C., Thank you so much for taking the time to share such a thoughtful review with us! We are delighted to hear you enjoyed our spacious rooms, comfortable bed, and that our pool and gym stand out as some of the best in Brisbane. It's also wonderful to know that our "No clean, go green" initiative resonated with you as a genuine, impactful sustainability effort. We truly appreciate your feedback regarding on-site dining and breakfast. A room charge-back option with nearby spots is a fantastic suggestion, especially for our corporate and business-travel bookers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Johnson Team.

Dear D., Thank you for taking the time to leave a review. I am sorry to hear about your experience with us at The Johnson. Your feedback about our front desk team has been passed along to the relevant departments so that we can continue to improve on our service. Sincerely, Dana, Duty Manager

Hi Regina, Thank you for your honest feedback regarding your stay with us, our sincere apologies for having to verify information about your husband in your absence, we can assure you this is in alignment with the privacy policy laid out by Accor to assure the privacy of our guest, sincere apologies with regards to the alarm disturbance we are constantly on the look out for processes we can do better within our team and will incorporate this check from now onwards. Please feel free to reach out to me directly, if there is any thing we can do for you on your future stay. Avishkar Gole Rooms Division Manager.

Thank you for taking the time to share your feedback with us, Clarissa. We’re delighted to hear that you enjoyed the layout of the apartment and found the washing machine and dryer a great addition to your stay. We’re sorry to hear about the condition of the bathroom cabinetry. We appreciate you bringing this to our attention, and we will have the affected cabinetry inspected and addressed as part of our ongoing maintenance and refurbishment program. We also appreciate your feedback regarding the Wi-Fi connection and ease of access. Your comments are valuable in helping us identify areas where we can improve the overall guest experience. Thank you again for your lovely overall rating and for recommending The Johnson. We hope to have the pleasure of welcoming you back again soon.

Dear Nicole, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience did not fully meet your expectations. In particular, we sincerely apologise for the balcony door not being secured and for the cigarette packet and lighter being left on the balcony. This is certainly not the standard we aim to provide, and we will review this with the relevant teams to ensure we learn from your feedback and improve our performance moving forward. Regarding the Accor membership, memberships are individual and cannot be shared, as outlined in the terms and conditions of the Accor membership program. A couple of days prior to your arrival, our team contacted your husband via email to confirm whether he would be staying at the hotel, and he confirmed that he would not be. We were therefore happy to honour the member rate for your stay and, as you were the guest staying with us, simply created the guest profile under your name. This arrangement was communicated to and confirmed by your husband prior to your arrival. We are always very flexible when a family member needs to check in first, as we understand that circumstances can arise where the registered member is delayed or can no longer arrive due to unforeseen circumstances. We certainly would not want a family member to be left stranded. In this instance, our team followed the appropriate checks and processes while also doing our best to accommodate the circumstances. We are disappointed to hear that these experiences affected your overall impression of your stay. We genuinely appreciate your feedback and will review the matters raised with our team to identify where we can improve and ensure a better experience for our guests in the future. Sincerely, Marcus and The Johnson Team

Dear Lisa, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed your stay, particularly the convenient location, beautiful pool and the facilities provided in your two-bedroom apartment. We also appreciate you mentioning the size of the rubbish bin. We understand how quickly this can become an issue, especially for families with young children, and we’ve shared your feedback with our team for consideration. Thank you again for staying with us, and we hope to have the pleasure of welcoming you and your family back to The Johnson in the future. Sincerely, Marcus and The Johnson Team

Dear Blake, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about what occurred during your stay in Room 407. We completely understand how distressing and unpleasant it would have been to wake up and find ants coming from the air conditioning unit and across the wall, particularly after already experiencing excessive noise from the unit. This is certainly not the standard we expect for our guests, and we take your comments very seriously. Our Maintenance team has already been notified and is investigating the air conditioning unit and the source of the issue. We are taking the appropriate steps to ensure the matter is properly resolved and does not occur again. We appreciate you bringing this to our attention, as it allows us to investigate the issue thoroughly and take the necessary corrective action. We sincerely apologise for the discomfort and inconvenience this caused and hope we have the opportunity to restore your confidence in The Johnson on a future stay. Kind Regards, Marcus and The Johnson Team

Dear Katie, Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team were lovely and helpful during your stay. We’re very sorry, however, for the difficulties you experienced with accessibility. We understand how important reliable and suitable access is, particularly when it comes to accessible parking and room entry. Your feedback regarding the limited accessible parking is very important, and we will review how we can better support guests who require accessible parking when the designated space is occupied. We’re also sorry to hear about the issue with the door in Room 401. Thank you for bringing this to our attention. We will have our Maintenance team inspect the door mechanism to ensure it is operating safely, securely and as intended. Thank you again for taking the time to share your feedback with us. We’re really pleased to hear that you had a great stay overall and that our team were lovely and helpful. We’re sorry for the difficulties you experienced with the accessible parking and the door in Room 401, and we appreciate you bringing these to our attention so we can follow them up. We hope to welcome you back to The Johnson again and provide you with an even better stay next time. Sincerely, Marcus and The Johnson Team

Dear Viv, Thank you for your lovely feedback! We’re delighted to hear you enjoyed the upgrade and had a comfortable stay in our spacious two-bedroom apartment. It’s wonderful to know you enjoyed the verandah, comfortable bed and friendly service from our team. We also appreciate your note regarding the leaves on the verandah. We’ll certainly pass this on to our Housekeeping team to ensure these areas are kept looking their best. We hope to have the pleasure of welcoming you back to The Johnson again soon! Sincerely, Marcus and The Johnson Team

Dear Felicia, Thank you for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that you enjoyed the convenient location, amazing pool, and spacious, clean room. It’s also fantastic to know that our Front Office team made you feel welcome with their friendly service. We truly appreciate your kind words and look forward to welcoming you back to The Johnson for another enjoyable stay! Sincerely, Marcus and The Johnson Team

Dear Sandy, Thank you so much for your wonderful feedback! We’re delighted to hear that you loved your stay at The Johnson and only wished you could have stayed longer. It’s fantastic to know you enjoyed the spacious and spotless room, comfortable bed, generous bathroom, convenient parking and our location close to the CBD. We’re especially pleased that the cleanliness of the bathroom stood out to you. Our team takes great pride in maintaining a high standard of cleanliness throughout the hotel, so your comments are greatly appreciated. We hope to have the pleasure of welcoming you back for a longer stay next time! Sincerely, Marcus and The Johnson Team

Dear Samip, Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are deeply grateful for your kind words, and it means a great deal to know that our team was able to provide some comfort and support to your family during such a challenging time. We will be sure to share your wonderful recognition of Ho with him and the wider team. His compassion, empathy and willingness to go above and beyond are qualities we are incredibly proud of, and we know your words will mean a great deal to him personally. We are also very pleased to hear that The Johnson provided a comfortable and welcoming environment for your family during your stay. It is especially meaningful to know that we could make a difficult period just a little easier. Thank you again for your generous feedback and for recognising the care shown by our team. We truly appreciate your recommendation and would be delighted to welcome you and your family back to The Johnson whenever the opportunity arises. Sincerely, Marcus and The Johnson Team

Dear Brent, Thank you for taking the time to leave a review. I am sorry to hear that you did noy enjoy your stay with us at The Johnson on this occasion. Your feedback about the room you were in has been passed along to the relevant departments so that we can continue to improve on our service. Sincerley, Dana, Duty Manager

Dear Easton, Thank you for your review. I am glad to hear that you enjoyed your stay with us and that our team looked after you so well. We hope to see you again soon. Sincerely, Dana, Duty Manager

Dear Janniene, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dana, Duty Manager

Dear Robert, Thank you for your review. I am glad to hear that you enjoyed your stay with us and that our team looked after you so well. We hope to see you again soon. Sincerely, Dana, Duty Manager

Dear John, Thank you for your review. I am glad to hear that you enjoyed your stay with us and that our team looked after you so well. We hope to see you again soon. Sincerely, Dana, Duty Manager

Dear Cheryl, Thank you for your review. I am glad to hear that you enjoyed your stay with us at The Johnson and that our team looked after you so well. We hope to see you again soon. Sincerely, Dana, Duty Manager