The Johnson Brisbane - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 874 reviews

The Johnson Brisbane - Art Series - Image 1
The Johnson Brisbane - Art Series - Image 2
The Johnson Brisbane - Art Series - Image 3
The Johnson Brisbane - Art Series - Image 4
477 Boundary Street, 4000 SPRING HILL, Australia

Description

Hotel extras

  • Contemporary open-plan suites and penthouses

  • Outdoor 50-metre pool, extensive gymnasium

  • Modern conference and event spaces

  • Walls adorned with the art by Michael Johnson

  • Walking distance to shopping and restaurant areas

Our accommodation(s)

Penthouse

Michael Johnson Penthouse

  • 6 pers. max
  • 300 m² / 3229 sq ft
  • Bedding 3 x King size bed(s)
  • Views: City View or Park view
  • Most of the accommodation: Balcony
See availabilities

Hotel location

The Johnson Brisbane - Art Series

477 Boundary Street
4000 SPRING HILL
Australia

GPS:-27.460345, 153.022981

Telephone
Fax +61 7 3085 7221

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Outdoor 50m Pool with Sundeck designed by Olympic Swimmer Michael Klim

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  874 reviews

Customer review rating 3.5/5

Stuart R. Couples - Confirmed reviews ALL

First time at the J . Found parking difficult, including entrance to car park . Seemed to be plenty of parks for ‘small Cars’ Lack of bar & restaurant not too much of a problem. Room okay

Dear Stuart, Thank you for sharing your feedback following your recent stay with us at The Johnson. We really appreciate you taking the time to let us know about your experience, and we especially want to thank you for your continued loyalty as a Gold Member. Your support means a great deal to us. We're sorry to hear that you found the car park entrance and parking a little difficult to navigate. We understand it can be tight, particularly for larger vehicles, and your comments are helpful as we continue to look at ways to improve the arrival experience. We also apologise that your room was not serviced during your stay. This is certainly not the standard we aim to deliver, and we're sorry for the inconvenience caused. We’re grateful for your understanding regarding towel reuse, however the issue with the shower door and water pooling on the bathroom floor should not have occurred. We will be passing this on to our maintenance team to ensure it is properly addressed. We're pleased to hear that our location suited your weekend events and that overall, the room met your needs. We do hope to have the opportunity to welcome you back for an improved experience in the future. Kind Regards, Marcus and The Johnson Team

Customer review rating 1.5/5

Aaron H. Couples - Confirmed reviews ALL

Upon arrival at the hotel, we were told we had been 'upgraded' to a twin room. We told reception we did not want 2 beds, but the original King bed we booked. After some time, he gave us our room keys to room 405. When we arrived at the room, our keys wouldn't work. I went back to Reception and told him and he came and tried the keys, which still didn't work. He mastered into the room and someone was in the shower in the room. He apologised and took us back to reception (how does a hotel not know which rooms are booked out?). He then found another room after 5 or so minutes and told us he was going to check it first. He was gone another 5-10 minutes. He came back and said 'that room isn't suitable as there is a bad smell' (not something you should disclose to a new guest at your hotel!). He then looked again and gave us a 2 bedroom apartment. This experience was unlike anything we've had staying at an ALL Accor property, and was quite disappointing.

Dear Aaron, Thank you for reaching out and sharing the details of your recent stay with us. Please accept my deepest and most sincere apologies for the series of frustrations you encountered during your check-in process. What you described—from the room type discrepancy to the unacceptable privacy breach of being assigned an occupied room—is far below the standards we uphold at The Johnson and within the Art Series and Accor networks. I can only imagine how uncomfortable and frustrating that sequence of events was for you. I have already begun an internal review with our Front Office team regarding the room assignment errors and our communication protocols. Transparency is important to us, but I agree that the way our team handled the room inspections and "suitability" comments lacked the professional polish you expect from a premium property. I am glad we were finally able to move you into a two-bedroom apartment, though I recognize this does not erase the stress of your arrival. As a valued member of the Accor community, your trust is incredibly important to us. I would appreciate the opportunity to discuss this with you further and ensure we make this right. Warm regards, Ho Lee Duty Manager The Johnson, Art Series

Customer review rating 4.5/5

Claire B. Business - Confirmed reviews ALL

I've stayed at the Johnson twice now and my experiences have been great. I love how well appointed the rooms are and especially enjoy the video about Michael Johnson. Front of house staff is friendly and helpful too.

Dear Claire, Thank you so much for your wonderful review and for choosing to stay with us again at The Johnson. We’re absolutely delighted to hear that you’ve had such great experiences with us. It’s fantastic to know you enjoy the well-appointed rooms and the video about Michael Johnson — it’s a special part of our story, and we love that it resonates with our guests. I’ll also be sure to pass your kind comments on to our front of house team; they’ll be thrilled to hear your feedback. We truly appreciate your loyalty and your support, especially when booking through CTM. Hopefully we’ll always be available when you’re planning your next trip — we’d love to welcome you back again soon! Kind Regards, Marcus and The Johnson Team

Customer review rating 1.5/5

Mathew H. Business - Confirmed reviews ALL

Room was nice, no restaurant which was annoying and no other food options explained. Asked for a tax invoice at the end of stay which I was told I’d receive by email. The day after, I hadn’t received it and emailed the hotel requesting the document. I was told to check the app or the website. Literally would have been as easy and taken no extra time just to send the invoice. For the record, checked both and no invoice. Good service Dana.

Dear Mathew, Thank you for sharing your feedback regarding your recent stay at The Johnson. While I am pleased to hear you found your room to be nice, I sincerely apologize for the frustrations you experienced regarding our dining information and the subsequent delay with your tax invoice. I am particularly concerned to hear about the difficulty you faced in obtaining your receipt. Providing a tax invoice should be a seamless part of the checkout process, and I am sorry that our team’s response to your email didn't meet that standard of efficiency. I have personally addressed this with our front office team, including the staff member mentioned, to ensure we are prioritizing these requests and providing direct assistance rather than redirecting guests to the app. Regarding our dining options, we are always looking for ways to better communicate with our guests. While we don't have an internal restaurant, we pride ourselves on being in the heart of Spring Hill's vibrant cafe scene, and I regret that these local recommendations weren't shared with you upon arrival. I have taken the liberty of locating your folio and have personally emailed a PDF copy of your tax invoice to the address on file. We hope to have the opportunity to provide you with a much smoother experience in the future. Best regards, Ho Lee Duty Manager The Johnson, Art Series

Customer review rating 4.0/5

Hofmann A. M. Business - Confirmed reviews ALL

Brief.

Dear A., Thank you for your review. I am glad to hear that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Dana, Duty Manager

Other web-users rate our hotel

  • 311 reviews 8/10 Location
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  • 205 reviews 6.3/10 Cleanliness
  • 142 reviews 7.9/10 Amenities
  • 125 reviews 8.8/10 Vibe

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