Mantra Terrace Brisbane

Name: Mantra Terrace Brisbane
Address: BRISBANE, 4000, AUSTRALIA
Telephone: (+61)1300092872
Rating: 4.2

Customer review rating 4.2/5 937 reviews

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Mantra Terrace Brisbane

We look forward to welcoming you to Mantra Terrace Hotel! Paul Cahill, Hotel Manager; terrace.gm@mantra.com.au or 07 3009 3400

Paul CAHILL, Hotel Manager

At Mantra Terrace Hotel you'll feel right at home with tastefully appointed Hotel Rooms and Studio Suites, with everything you need to make your stay in Brisbane enjoyable. Shop till you drop at Queen Street Mall, or board the CityHopper Ferry and head to the Maritime Museum, North Quay and South Bank. Visit the Riverside Craft Markets and be sure to dine at one of the restaurants or cafes at Eagle Street Pier.

Hotel extras

Located close to shopping, entertainment and business
Modern hotel rooms
Onsite restaurant and bar
Walking distance to shopping and restaurant areas
Located close to Spring Hill and City Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
ParkingPaying
- Private indoor parking (Paying)
- Public indoor parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
BRISBANE INTERNATIONAL AIRPORTPaying
Reception open 24 hours a day
Dry cleaning / IroningPaying
Concierge

BreakfastPaying

MassagePaying
Babysitting on requestPaying

Copy/print service availablePaying

Hotel location

Mantra Terrace Brisbane

52 Astor Terrace
4000 brisbane
australia

Tel: +611300092872

Fax: (+61)7/30093410

Contact email :

Check-in from 14h00

Check out up to 10h00

By plane
BRISBANE INTERNATIONAL AIRPORT At 15km / 9 miles - Shuttle paying

GPS :-27.463372, 153.025882

Our accommodation(s)

Mantra Terrace Hotel offers stylish rooms all within easy walking distance to the city centre and Spring Hill. From the 40 inch LCD TVs to the iPod docks and access to WiFi (fees apply), you'll feel right at home. You'll find everything you need like air-conditioning, comfortable beds, tea and coffee making facilities, ironing facilities, refrigerator and mini-bar. Many rooms feature your own private Juliette balcony from which to enjoy the views and a desk to help you get your business sorted.

Rooms (2)
Studio (1)

Hotel Room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Hotel Deluxe

Max. number of persons: 2
Area: From 22 m² / 237 sq ft
Most of the accommodation: BALCONY *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Rooms

Quiet and comfortable room. Good menu in dining room

Dr N. C. Business - 07/05/2021 Confirmed reviews ALL

Stayed overnight on business trip. Found the hotel to be a welcoming resting place after a long day.

Well located

Gregg S. Solo - 05/05/2021 Confirmed reviews ALL

Actually because the TV never worked, it was ordinary. Accommodation was fine but that was a big disappointment no TV. Plus no parking was a huge disappointment.

Dear Gregg, Thank you for taking the time to provide feedback of your recent stay with us. I am glad you enjoyed your overall experience but am sorry to read that the TV and lack of on site parking had let us down. Unfortunately the building was built without its own facilities so we have had to find alternative solutions in the area for our guests. I understand this is not convenient as you need to walk across the road to get to your vehicle, but it is the closes and most straight forward solution given our circumstances as the 24 hour ticket gives you multiple entries and exits. We have had some teething issues with our TV's after reopening mid March this year after a full refurbishment. We are in constant communication with the tech team to try and get the TV's up and running. I fully agree with and understand your frustrations with this issue and can only apologise that this was not up to standard. When our Smart TV's are fully operational they will have the ability to screen cast from your device, and watch YouTube, Netflix and other streaming platforms. Thank you for your valued feedback and for your patience while we work through these reopening setbacks. We hope we can welcome you back to the hotel again in future once we are fully operational. Kind regards, Juliette Meek General Manager .

Bad

Sia S. Couples - 04/05/2021 Confirmed reviews ALL

Room was not ready until 2hra after we checked in, room smelt bad, tv was not working

Wake up call

Gemma Friends - 04/05/2021 Confirmed reviews ALL

Hi there. I actually did not enjoy the stay as we had other guests walk into our room at 3am as they were given the wrong key? How does that happen? As 2 girls travelling alone it was very scary to be woken up by that. We received a free coffee but that doesn’t get back the loss of sleep. Will not be staying with mantra terrace again

Lovely staff, perfect location to city and the valley!

Jess Couples - 04/05/2021 Confirmed reviews ALL

The hotel is nice and new, it has a bar down below where you check in, the staff upon arrival were very welcoming and provided a great service. The rooms are refurbished with beautiful gold features. Great location! 10 min walk to the city and valley. Quiet street however walking distance to all the hot spots. Will be back again!

Dear Jess, Thank you for your feedback. I am so happy you enjoyed you stay with us and you loved our newly refurbished hotel. We look forward to welcoming you back again when you are next in the city. Kind regards, Juliette Meek General Manager

Disappointing

Scott Couples - 04/05/2021 Confirmed reviews ALL

With only one staff member and all the TVs not working the stay included long waits to check in, long waits to see if the tv could be fixed, which it couldn’t. Not the staff members fault and he was trying his best but management need to look at giving him support

Dear Scott, Thank you for taking the time to share your feedback about your recent stay with us at Mantra Terrace Hotel. I am sorry to read that your experience with us was not up to standard and the lack of working TV's added to your overall disappointment. We recurrently recruiting and in the process of training new team members so that we can provide ample support and coverage on busy nights and weekends. Unfortunately our team was not able to support the demand of last weekend and we have put immediate steps in place to make sure this does not happen again. We are in constant communication with tech support while we get our TV's fully operational. Once our Smart Tv's are fully online guests will be able to screen cast, watch Youtube, Netflix and other streaming portals. I can only apologise that they were not working during your stay. Thank you for your understanding and patience with us as we iron out these reopening teething issues. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you again one day in the future. Kind Regards, Juliette Meek General Manager

Not that impressed

Peter Families - 04/05/2021 Confirmed reviews ALL

TV had intermittent reception and when it did work the voices were 5 seconds behind the image. We stayed 3 nights and our bin was not emptied. Also the coffee machine in the room had not been emptied since the last guest. The towels were scratchy.

Dear Peter, Thank you for taking the time to share your feedback about your recent stay with us at Mantra Terrace Hotel. I am sorry to read that your experience with us was not up to standard faulty TV added to your overall disappointment. Our rooms do not have daily housekeeping services as rooms are only serviced weekly and is why your bin was not changed. Reception is available 24 hours should you require any assistance or would like your rubbish removed or amenities replaced. I have shared your feedback with the housekeeping manager to ensure the team is emptying out the Nespresso machine in the Suite as this should have been the case. I am so sorry that this was missed and we will make that this does not repeat. We are in constant communication with tech support while we get our TV's fully operational. Once our Smart Tv's are fully online guests will be able to screen cast, watch Youtube, Netflix and other streaming portals. I can only apologise that they were not working during your stay. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you again one day in the future. Kind Regards, Juliette Meek General Manager

Pleasant, quiet location, not too close to CBD, yet not too far away

Adrian H. Couples - 03/05/2021 Confirmed reviews ALL

The room was small, but comfortable, and tastefully furnished. Nice bathroom and shower. Staff were splendid. They were welcoming and very helpful. We would not hesitate to stay here again.

Dear Adrian, Thank you for your feedback. I am so glad you enjoyed your time with and you liked our newly refurbished rooms. I will pass your feedback to the team as they will be thrilled to hear they where able to make your stay memorable. We look forward to welcoming you back again soon. Kind regards, Juliette meek General Manager

Nicely renovated

Anonymous Couples - 03/05/2021 Confirmed reviews ALL

Gorgeous decor, very new and updated Complimentary bottle of wine for anniversary, lovely gesture Room smelt a bit but we aired it out Room was a bit small, there was nowhere to open our luggage Amenities were good Overall a great place!

Dear Yujia, Thank you for taking the time to provide feedback of your recent stay at Mantra Terrace hotel. We are so glad you enjoyed your anniversary with us and loved the décor of our newly renovated rooms. I am sorry that we could not have met all your expectations and the room was a too small for your needs. I have passed on your feedback to our housekeeping manager as to the smell in your room so we can investigate this further. We look forward to welcoming you back again when you are next in the city. Kind regards, Juliette Meek General Manager

Good stay, nice people!

Courtney Friends - 03/05/2021 Confirmed reviews ALL

The safe got stuck & they did everything they can to get our stuff out which was great! The rooms were so nice, bed comfy

Dear Courtney, Thank you for your 100/100 review. I am so happy you enjoyed your stay with us and that Isabelle was able to help you with your safe! We are still waiting for her name badge to arrive and she has been an amazing asset to the team and always goes above and beyond for our guests. She will be thrilled to hear she had a memorable impact on your stay and turned around what otherwise would have been a disaster. Thank you again Courtney, we look forward to welcoming you back again soon. Kind regards, Juliette Meek General Manager

Perfect stay, excellent customer service

Roland Couples - 28/04/2021 Confirmed reviews ALL

Me and partner stayed for two nights to celebrate our anniversary. Check in was very smooth, the rooms were clean and we loved the new renovations. I jus wanted to especially thank Isabelle for being welcoming and accomodating our requests for a special occasion. I've stayed here before and the reception are always lovely and I'm pleased to come back again in future.

Dear Roland, Thank you so much for taking the time to share your feedback of your recent stay with us. I am so glad you enjoyed you time with us and that Isabelle was able to go above and beyond to make your anniversary getaway extra special. I will pass your comments onto the team as housekeeping will be thrilled to know their hard work does not go unappreciated, so thank you. We look forward to welcoming you back again when you are next in the city. Kind regards, Juliette Meek General Manager

Good location, small but good and nice room, check-in process slow

Justin Couples - 28/04/2021 Confirmed reviews ALL

Good spot and well fitted out room. Was a pleasant stay. Check-in and Check-out process slow as there was only one staff on and it is awkward that reception is in the bar area for restaurant (this would be even worse if the bar was actually open at the time) Couldn’t use welcome drink as the bar was closed both times we went down. Room was small but very nice and clean.

Dear Justin, Thank you for taking to the time to review your recent stay with us at Mantra Terrace. I am glad you enjoyed your overall stay with us and liked our rooms. I am sorry that your check in and checkout experience let us down and that it was awkward at the bar. Even though the OBar is not open over the weekend for drinks our friendly reception team will be able to serve you your loyalty drink as an Accor member. Thank you again for your feedback and I hope we can welcome you back again in the near future. Kind regards, Juliette Meek General Manager

Quiet

Lee Business - 28/04/2021 Confirmed reviews ALL

Always a pleasure to deal with Lorna.

Thank you Lee!! Its always great to have you back, I will pass your comments onto my manager! Until next time, Lorna Rynhoud Front Office Superior

Great service

Nathan R. Solo - 27/04/2021 Confirmed reviews ALL

This place was amazing. Tucked away in a street in Spring Hill but centrally located

Dear Nathan, Thank you for feedback. We are so glad you enjoyed your time with us and you loved the hotel. I am sorry that our WIFI prevented you from having a perfect stay. The hotel owner is in the process of fine tuning unlimited free WIFI for guests that is linked to the TV's in the room to access Youtube, screen casting and Netflix. We look forward to welcoming you back again soon for another wonderful stay. I have passed your feedback onto Isabelle as well who will be thrilled to know she has a positive impact on your stay Kind regards, Juliette Meek General Manager

Great stay

Cat E. T. Couples - 26/04/2021 Confirmed reviews ALL

We enjoyed our brief stay at this Mantra. Location was great, and really enjoyed access to the restaurant down stairs which we utilised for both breakfast and dinner. Found the reception was a bit tricky to find as it’s inside the bar and could be better sign posted. The room itself was great, very clean and to the usual Mantra standard. It was very small but did the job and the styling was very modern. Bathroom quite spacious but couldn’t open the mini fridge door all the way. Tea and coffee provided, no spoons though! Good blackout curtains and not a very noisy area. Parking should be noted as offsite but a very short walk from the hotel.

Dear Catherine, Thank you for taking the time to review your recent stay with us at Mantra Terrace. I am so glad you enjoyed your overall stay with us and you loved our location, new rooms and restaurant. I am sorry to read of all the small things during your stay that prevented you form having a better experience with us. We are looking into getting proper singe made for reception so we stand out and can be easily found. I understand the confusion as reception was separate from the bar before the refurbishment. We have a sign on the larger door to direct guests to the bar, but I will follow up with our team to make sure this is being put out so guests know where to go. I have sent housekeeping to your room to investigate the minibar fridge and to teaspoons in the room. Our friendly team is available 24 hours and will always be happy to assist with anything during your stay to make you more comfortable. We look forward to welcoming you back again soon when you are next int he city. Kind regards, Juliette Meek General Manager

Excellent stay

Alexander C. Couples - 25/04/2021 Confirmed reviews ALL

Service was really good. The staff were very friendly. The rooms are newly renovated, very clean and comfortable.

Dear Alexander, Thank you for your 100/100 review. I am so glad you enjoyed your time with us and our new rooms and friendly team made your stay. Thank you for your loyalty as a Gold member. I am sorry that we could not yet provide complimentary breakfast with your membership. This is a benefit that comes with Platinum status. We look forward to welcoming you back again when you are next in the city. Kind regards, Juliette Meek General Manager

Well located with very pleasant staff

Donald J. Couples - 25/04/2021 Confirmed reviews ALL

We were very satisfied with everything.

Dear J., Thank you for your feedback. We are so glad you enjoyed your time with us and our friendly team had a positive impact. I have passed on your feedback to Will, who will be very happy he was able to make your stay. He is a great credit to our hotel. We look forward to welcoming you back to Mantra Terrace again soon when you are next in the city. Kind regards, Juliette Meek General Manager

Pleasant stay

Sean Business - 25/04/2021 Confirmed reviews ALL

All round the experience was lovely, staff were quite busy but kept their cool and greeted me with kind and courteous attitudes. My only complaint would be the lack of signage for the reception desk, as it isn’t clear the OBar is where reception is located.

Dear Sean, Thank you for taking the time to review your recent stay with us. I am so glad you enjoyed your overall experience and our friendly team made your feel welcome on arrival. I am sorry about the confusion trying to find reception. We have signs on our larger doors to direct guest to the Bar but I will follow up with the team to make sure these signs are being displayed to avoid any confusion in future. We are also looking into getting proper signage at the Bar so reception stands out. Thank you again for your valuable feedback, Sean. We look forward to welcoming you back again when you are next in the city. Kind regards, Juliette Meek General Manager

Clean Comfortable Room

Jander76 Couples - 23/04/2021 Confirmed reviews ALL

First stay since renovation and my room was absolutely perfect! Will definitely be returning.

Dear Jenifer, Thank you for your 100/100 review. I am so glad you enjoyed your stay with us and you loved the new rooms. We look forward to welcoming you back when you are next in the city. Kind regards, Juliette Meek General Manager

Our most recent 20 reviews