Mantra Terrace Brisbane 4 stars

Customer review rating (ALL Rating) 4.2/5 1,063 reviews

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Description

Hotel extras

  • Full refurbishment completed March 2021

  • Modern hotel rooms

  • Onsite bar and cafe

  • Walking distance to shopping and restaurant areas

  • Located close to Spring Hill and City Centre

Our accommodation(s)

Hotel location

Mantra Terrace Brisbane

52 Astor Terrace
4000 BRISBANE
Australia

GPS:-27.463372, 153.025882

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,063 reviews

TripAdvisor Rating  4.0/5  1,430 reviews

Happiness

TripAdvisor rating 5.0/5

Michael M Business - TripAdvisor review

Mantra may not be competing with the luxurious executive hotels, but it is definitely better than many of them. Rooms are modern and perfect for that quick stay. Larger suites are perfect for longer stays or just because you want more space. The staff, what can I say... This is why I labelled this review "Happiness". They all meet you with a smile and can do attitude. Polite and responsive to your needs, even give their time just to say hi and have a chat. Thank you to Zoe and the magnificent team for making my stay feel like home, pure happiness...

Great location very close to central station

Customer review rating 4.5/5

John Solo - Confirmed reviews ALL

room very clean and comfortable at a reasonable price

Functional Accommodation in a convenient central location

Customer review rating 5.0/5

Long T. Couples - Confirmed reviews ALL

The room is functional and nice, albeit on the small side. The staff are very helpful.

Smelly and tiny rooms

Customer review rating 2.0/5

Renan T. Couples - Confirmed reviews ALL

Rooms are tiny and smelly. The soap wasn’t refilled for two days, the sheet wasn’t new. Disappointed for Accor standard. The only positive feedback were the staff at the bar downstairs.

Problem after problem.

Customer review rating 0.5/5

Will D. Friends - Confirmed reviews ALL

Our stay was disappointing on many levels - due to a system change it wasn’t possible to identify our reservation (made 2 months prior) and we were asked to wait in reception for over an hour to resolve it. We were then told we likely would have to book an alternative hotel, pay for it and attempt to claim it back from Accor later. No evidence of the issue would be provided by the hotel - the manager refused to put it in writing. We were then given keys and told to write down our name. Finally things were moving. Subsequently we received two emails and a call chasing us to check in, informing us we didn’t have a reservation and chasing us again. It was comical how all communications contradicted each other. The night staff agreed she had sent all such messages, but couldn’t explain why. During our initial interaction there was a manager on site who refused to interact with us and told his staff to resolve it. Specifically he said he was off duty so wouldn’t help - not great hospitality. Despite being listed as having the free breakfast benefit for ALL platinum guests, the hotel does not offer any free breakfast or alternative option. We were told the hotel is now a franchise and therefore there are a number of restrictions and no guarantees services, including status benefits and using points. The room itself was reasonably nice. Basic, but comfortable. The A/C was too loud to have on whilst sleeping but cooled the room enough during the day for this to be ok.

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Other web-users rate our hotel

  • 318 reviews 8.9/10 Location
  • 658 reviews 6.6/10 Room
  • 526 reviews 8.8/10 Service
  • 13 reviews 4.1/10 WiFi
  • 357 reviews 4.7/10 Comfort
  • 286 reviews 5.8/10 Cleanliness
  • 106 reviews 4.8/10 Amenities
  • 105 reviews 7.8/10 Vibe

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