Mantra Terrace Brisbane

Mantra Terrace Brisbane

Customer review rating (ALL Rating) 4.1/5 546 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Modern hotel rooms

  • Onsite bar and coffee

  • Walking distance to shopping and restaurant areas

  • Located close to Spring Hill and City Centre

ALLSAFE approved hotel

Hotel location

Mantra Terrace Brisbane

52 Astor Terrace
4000 BRISBANE
Australia

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 15km / 9 miles - Shuttle paying

GPS:-27.463372, 153.025882

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Mantra Terrace Hotel offers stylish rooms all within easy walking distance to the city centre and Spring Hill. From the 40 inch LCD TVs to the iPod docks and access to WiFi, you'll feel right at home. You'll find everything you need like air-conditioning, comfortable beds, tea and coffee making facilities, ironing facilities and refrigerator. Many rooms feature your own private Juliette balcony from which to enjoy the views and a desk to help you get your business sorted.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  546 reviews

TripAdvisor Rating  4.0/5  1,357 reviews

Well located and comfortable room

Customer review rating 4.0/5

Emmanuel F. Solo - Confirmed reviews ALL

It was a pleasant stay and very relaxing. Room 204 toilet exhaust fan needs to be fixed makes a rattling noise

Dear Emmanuel Thank you for your Review! We are glad that you enjoyed your stay. We have also noted your feedback regarding the exhaust fan in 204 and will have it fixed. We appreciate your business and look forward to your return. Kind Regards Jarrad Crettenden General Manager

Perfectly 'Well Located'.

Customer review rating 4.0/5

John Friends - Confirmed reviews ALL

Perfectly well-located for a stay in Brisbane. Get the regular 'free' number 30 bus (down the corner) to take you around to the eateries of Spring Hill; or to the entrance to Central Station; or to Queen Street in the center of CBD. Compact but well-designed rooms, with your own varandah.

Dear John Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Jarrad Crettenden General Manager

Customer review rating 2.0/5

Adam Friends - Confirmed reviews ALL

Overall I was very disappointed with my stay at the Mantra. First of all, the room i was allocated with, the light near the shower wasn’t working so i ask if i could change roooms the lady at reception came up and had a look, she asked if i was happy to stay in room with light not working and i said no. She said i could move to a bigger room for an extra charge of $10 per night, after a very long day travelling and needing a shower i changers rooms. The next morning early i was still laying on the bed naked when someone barged into my room, when i spoke to reception they said they didn’t know i was in that room. What disappointed me the most was the lack of house keeping, i had my booking for 3 nights and the other for 2, both rooms were not made up during the whole stay, when i spoke to reception i was informed that rooms are only done if requested the day before, if i had’ve know this I would’ve requested it. The last thing was the other room, i had booked, the cleaning was not up to standard the bathroom was not cleaned well and when my friends pulled back the doona it was covered in Fresh blood, reception were informed and a new doona was provided. I really don’t like to complain but i disappointed with my stay. For $177 per night i expect much better.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mantra Terrace Brisbane. I am sorry that your experience did not meet your expectations. please allow me to express my sincerest apologies; this is certainly not the usual experience. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please contact me direct when you next visit Brisbane so that I can personally assist you with a reservation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jarrad Crettenden General Manager

Customer review rating 2.5/5

Emmason Couples - Confirmed reviews ALL

Staff were kinda rude, room was nice but kind of over priced (personal opinion), terrible for parking, location was perfect

Dear Emmason H., Thank you for taking the time to tell us about your experience at the Mantra Terrace Brisbane. I am disappointed to read about your experience with our team: please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jarrad Crettenden General Manager

Very helpful staff

Customer review rating 5.0/5

Alex Couples - Confirmed reviews ALL

Cheryl was very friendly that she made me a long black when she realized the self serve coffee machine was not working Ria and Rebecca at the reception is very helpful in terms of arranging early checkin and late check out.

Dear Alex, Thank you for your 5 Star Review! We are glad that you enjoyed your stay. I will and ensure to share your feedback with Rebecca and Ria, I am sure they will feel very humbled. We appreciate your business and look forward to your return. Kind Regards Jarrad Crettenden General Manager

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