Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 8,169 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,169 reviews

Customer review rating 2.5/5

Blair M. Families - Confirmed reviews ALL

The relocation of the Sofitel Le Club from the 30th Floor made the dining area dark and depressing with no view of the city skyline. Very limited dinner menu. The room was outdated and needed brightening with lighter walls and modern decor. Did not receive hotel invoice by email as requested. Staff were very friendly and welcoming.

Customer review rating 4.5/5

Spencer C. Families - Confirmed reviews ALL

Everybody was helpful.

Bonjour, Thank you for your kind words regarding your experience at Sofitel Brisbane Central. We are delighted to hear that you found our location appealing and our team helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

Ritesh K. Families - Confirmed reviews ALL

Great stay, lovely well located hotel. We enjoyed the breakfasyt as well. Staff were great and despite being busy we never felt rushed or the staff seemed under pressure.

Bonjour, Thank you for your kind words regarding your recent stay at Sofitel Brisbane Central. We are delighted to hear that you enjoyed our prime location, breakfast offerings, and the attentive service provided by our team. Your feedback motivates us to continue delivering exceptional experiences. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.5/5

Regina Y. Families - Confirmed reviews ALL

In the city center, train just under hotel , easy to go around Brisbane

Bonjour, Thank you for your kind words regarding our reception team and the convenient location of Sofitel Brisbane Central. We are delighted to hear that you enjoyed your stay and found it easy to explore the vibrant offerings of Brisbane. Sincerely, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 2.0/5

Donghoon C. Couples - Confirmed reviews ALL

I’ve stayed here many times. The location is great, and all the staff are very kind and helpful. The restaurant is nice too. However, during my last stay, there was an issue with the heater. When I checked in, the room seemed fine, but it felt a bit cold, so I turned the heater on and went out. When I came back, the room was still cold. I thought it might warm up later and went to sleep, but my wife couldn’t sleep because it was quite cold overnight. In the morning, I spoke to reception as the heater didn’t seem to be working. They sent a maintenance person, but I had to wait over 40 minutes. He reset it and said it should be fine. I trusted it, went out again, but when I returned a few hours later, it was still not working. I had to contact reception again and wait once more. Eventually, they confirmed there was an issue they couldn’t fix straight away, so they moved us to another room

Bonjour, Thank you for taking the time to share your feedback, and for your continued loyalty to Sofitel. I am pleased to hear you enjoyed our location, restaurant, and found our team to be kind and helpful. However, I am very sorry to read about the issues you experienced with the heating during your stay. I apologise for the inconvenience caused, particularly the delays in resolving the matter and the disruption to your comfort overnight. This is certainly not the level of experience we strive to deliver. Please be assured your feedback has been taken seriously and shared with the relevant team for review. I would very much appreciate the opportunity to speak with you further. Please let me know a suitable time to call so we can discuss this in more detail. Rhianne Campbell Luxury & Guest Experience Manager

Other web-users rate our hotel

  • 1,710 reviews 9.5/10 Location
  • 3,167 reviews 6.5/10 Room
  • 3,892 reviews 8.7/10 Service
  • 36 reviews 5.9/10 WiFi
  • 1,166 reviews 7.1/10 Food
  • 1,080 reviews 6.1/10 Vibe
  • 862 reviews 8.4/10 Breakfast
  • 818 reviews 5.5/10 Cleanliness

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