Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 8,066 reviews

Best price
guarantee
Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,066 reviews

TripAdvisor Rating  4.2/5  5,136 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Nathan C. Couples - Confirmed reviews ALL

It was ok but disappointed with advice received wt check in on breakfast. Make sure you confirm with them it’s included ..

Bonjour, Thank you for taking the time to share your feedback with us. While I am pleased to hear that your stay was overall satisfactory, I am truly sorry to learn of your disappointment regarding the advice received at check-in about breakfast. Please accept my sincere apologies for any confusion this may have caused. We will be reviewing this internally with our team to ensure clearer and more consistent communication moving forward, as we certainly want our guests to feel confident and well-informed throughout their stay. To assist us further, could I kindly ask which card was used for the out-of-pocket breakfast expense? Once confirmed, we will be happy to look into this matter for you. Thank you again for bringing this to our attention. We truly value your feedback, as it helps us improve our service, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.5/5

Terence L. Couples - Confirmed reviews ALL

Not everything that I expected

Bonjour, Thank you for your feedback. We appreciate your positive remarks, yet we regret that your experience did not fully meet your expectations. Your insights are valuable in our ongoing efforts to enhance guest satisfaction. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 1.0/5

Stuart B. Couples - Confirmed reviews ALL

This property was probably once impressive, but it now feels like a tired relic trading on a brand it no longer lives up to. Check-in We received multiple emails encouraging pre check-in, only to arrive and be told the system was down. Follow-up emails to confirm arrangements went unanswered. Check-in queues resembled a Las Vegas mega-hotel — long, slow and chaotic. There was no recognition of loyalty status whatsoever. A 15-minute wait to check in is embarrassing for a Sofitel. Room The room was clean and reasonably well maintained, but extremely dated. It felt like stepping back in time. After an hour — and two phone calls — our luggage finally arrived, delaying plans to use the pool. Omg - there is a 1980’s shower bath. Pool The pool was a major drawcard for choosing this hotel and the promotional photos set expectations that simply aren’t met. In reality, the pool area is undersized, overcrowded and poorly managed. At peak times there are more people than water, making it uncomfortable rather than relaxing. The spa is little more than a backyard plunge pool, there are no attendants, no visible service, and no attempt at crowd management. For a hotel marketing itself as luxury, the pool offering is frankly unacceptable and well below brand expectations. We spent 4 hours by the pool - it was a magnificent day. But we never saw a pool attendant. The wet towels and food plates of others just left there till sunset. Overall We were booked for multiple nights but cancelled and relocated after the first stay. I was close to achieving a higher Accor loyalty status but chose to forgo it in favour of staying somewhere genuinely decent. I was so looking forward to this stay. While the staff we encountered were friendly and doing their best, the hotel is clearly understaffed and stretched beyond its capacity. This property should not carry the Sofitel name. It does not meet Grand Mercure standards and would struggle to justify Mercure branding. If you’re an Accor member looking for a true five-star experience in Brisbane, leave your membership card in your wallet for once and book the W instead. Omg. I forgot the wifi. The normally bulletproof proof “Accor” wifi was missing in action. It gave everyone by the pool something to talk about.

Customer review rating 4.0/5

Jane R. Solo - Confirmed reviews ALL

Very disappointed to find no water bottles in room.water machine hopeless for short people can’t read instructions. No available water not a good look for hotel of your rating

Bonjour, Thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment regarding the drinking water in your room. As part of our commitment to moving toward a more sustainable approach, we are gradually reducing the use of single-use plastic bottles throughout the hotel. That said, this should never come at the expense of comfort or convenience. We sincerely acknowledge that the water machine did not meet your standards during your stay, particularly in terms of accessibility and ease of use. Your comments are appreciated and have been shared with our team, as they highlight areas where we must improve to ensure all guests can comfortably access drinking water. Thank you again for your honest feedback. We truly hope to have the opportunity to welcome you back in the future and provide a noticeably improved experience. Sincerement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.0/5

Stacey W. Couples - Confirmed reviews ALL

The room was great however we found the breakfast buffet and dinner service was not up to the standard of previous stays. Dinner food was lovely however the service was lacking. A drink I ordered never arrived even though other diners received theirs.

Bonjour, Thank you for your feedback regarding your recent stay. I am pleased to hear that you enjoyed the convenience of our location and the quality of the room. However, I regret that the service during breakfast and dinner did not meet your expectations. We appreciate your comments and will use them to improve our offerings. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,644 reviews 9.5/10 Location
  • 3,058 reviews 6.7/10 Room
  • 3,825 reviews 8.9/10 Service
  • 34 reviews 6.5/10 WiFi
  • 1,209 reviews 7.3/10 Food
  • 1,053 reviews 6.3/10 Vibe
  • 812 reviews 8.3/10 Breakfast
  • 770 reviews 5.7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Brisbane

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.