Sofitel Brisbane Central

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Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 3,130 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

Telephone +61 7 3835 3535

Fax +61 7 3832 4741

Contact email

  • By plane

    BRISBANE AIRPORT At 19km / 11 miles

  • By train

    CENTRAL STATION At 0.1km / 0.06 miles

  • By train

    ROMA STREET STATION At 0.1km / 0.06 miles

GPS:-27.465352, 153.026299

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Sofitel Brisbane Central provides a retreat from the bustle of the city with its 416 luxuriously appointed rooms and suites. Every room exudes an artistic feel that seamlessly blends contemporary design with refined French elegance. Adorned in an inviting palette of neutral tones, charcoal accents and rich chocolate hues, each room is designed to create a welcoming feeling complemented by the finest French amenities and sumptuous Sofitel MyBed collection.

Our guest reviews

Our guest reviews for
Sofitel Brisbane Central

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,130 reviews

TripAdvisor Rating  4.0/5  4,967 reviews

Sofitel Brisbane central

TripAdvisor rating 3.0/5

Sumonsyd Business - TripAdvisor review

Very outdated pretty much everything, interior design, quality etc. Restaurant menu very average with very minimum option. Customer service is worse, staff should get trained in Thailand, except couple of staff very attentive. Cleanliness is worse, carpet is full with hair, and common toilet in the main lobby is filthy.

Outstanding Hotel

TripAdvisor rating 5.0/5

Jeffrey F TripAdvisor review

Great rooms, great restaurant and great service! The hotel is above Central Station, so if you come by taxi or train it's very easy to access. It's 3 minutes walking distance to the shops and 5-10 to great restaurants, or 15 if you want to travel to South Bank

Bonjour Jeffrey F, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments. I will be sure to let our team know that you rated our service and restaurant as great! I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

OVERALL ASSESSMENT

TripAdvisor rating 4.0/5

Neville D TripAdvisor review

Accommodation for my wife [ disabled ] & self, 24& 25Apr22 [ ANZAC Day ]. Booking made Mar22 - room with walk-in shower ]. Arrived 2:30pm, but room with walk-in shower not available until 04:40pm. Had to wait in the foyer for 2+ hours. Hanna, on the desk, tried her utmost to make our wait more pleasant & solve the problem. On check-out, 26Apr22, was an overcharge of $39.00 for breakfast [ we had two breakfasts but were advised by breakfast check-in employee that we were entitled to one free breakfast ]. On check-out, I noticed the mistake & had to advise the desk check-out gentleman of the mistake. Account was adjusted. Thank you for the free parking for two nights - much appreciated. Also for the free parking for our daughter on ANZAC Day who had to care for my wife as I was marching on ANZAC Day. We always stay for two nights for ANZAC Day. Room was of excellent standard, comfortable. Alcohol drinks, very expensive.

Bonjour Neville D, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologize that you had to wait for your room for that long however I am pleased to hear that Hannah did her best to accommodate during that time. We do hope that we are able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Not impressed

TripAdvisor rating 3.0/5

ryanmeg2 Business - TripAdvisor review

Arrived at the hotel just after 2 pm to check in as I was attending an awards ceremony being held there. Was told my room was ready and they would contact me once it was. At 4.30 I returned to the hotel to enquire if the room was ready to be told it was and see that my luggage was still sitting in the front lobby on the trolley where I had placed it 2 and a half hours earlier. Was not up to the typical level of service and was very disappointing experience

Bonjour Ryanme2, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologize that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincerement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Large Rooms Great Lobby Bar & Restaurant

Customer review rating 4.0/5

Sea R. Families - Confirmed reviews ALL

We booked 3 rooms for my Mum's milestone birthday. The rooms are spacious, perfect for our family to hang out while a baby was asleep. I was told our rooms were all on the same floor before check-in, then again at check-in, yet only two of the rooms were on the same floor. Apart from this, the stay was great and we enjoyed the Lobby Bar and breakfast at the hotel which were fabulous.

Dear Caitlin R., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Aaron will be thrilled to hear you enjoyed his service! I apologize that we weren't able to put all three rooms on the same floor and I will be definitely following up with our Front Office team regarding this. Thank you again for sharing your experience, and we hope to welcome you back soon! Also a Happy belated birthday to your mother!! Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Beautiful hotel in a perfect position.

Customer review rating 5.0/5

Noelene L. Families - Confirmed reviews ALL

We always enjoy our stays in Sofitel Brisbane

Dear Noelene L., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will be sure to pass on your feedback to Nik, Diana and Jordan as they will be thrilled to hear your feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Great Easter Stay

Customer review rating 5.0/5

Peter D. Couples - Confirmed reviews ALL

We achieved a most relaxing Easter stay with excellent service. Excellent facilities.

Dear Peter D., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Comfortable stay, discombobulated staff at front desk

Customer review rating 4.0/5

Rr Business - Confirmed reviews ALL

Bonjour, Bonsoir .... walking up to the reception desk you are greeted warmly in French. Room information, keys, where to dine.... that dialogue is perfectly executed. You feel you have arrived at a luxury establishment. Where the cracks start to form is when you engage in the conversation and ask a question. In my instance, asking about the food in the restaurant just mentioned. Is it buffet or a-la-carte? To this you get a quizzical panicked looked. Reaching out for another staff member I am told that tonight it's a-la-carte only.... confusing because looking across the room.... it's clearly a buffet with loads of oysters and prawns. How about breakfast? How much is that? Again.... not sure.... had to ask someone else. Upon checking out, there is dispute about whether the charges can go back to the travel agency (which is on our itineraries and our internal travel person has confirmed is 100% the case). Situation was very awkward as I was with our most senior boss. Overall, it just seemed like a lack of training and ruined what could have been an exceptional customer experience.

Bonjour Ruby, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to our Front Office team. I do apologize that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Customer review rating 4.0/5

Kate M. Business - Confirmed reviews ALL

I had a block of 9 rooms booked and quiet a few of them arrived after 4.00pm and were told that their rooms were not ready.

Bonjour Kate, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass on your comments regarding rooms been ready and the WIFI. I do apologize that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

We will absolutely be back

TripAdvisor rating 5.0/5

Kaylene B TripAdvisor review

Loved this accomodation for a variety of reasons, location was perfect with the station located below the hotel, a nice little pub in the same facility, moving around Brisbane was super easy. The staff in all areas of the hotel were fabulous, we could not fault them, the young gentleman at the front desk in the restaurant made a point of personalising our visit every time by remembering our name and room number, as a platinum member the lounge was great with a view of the sunset in the evening, the staff were amazing, I could not fault the service in all areas, we will definately be back, would not consider anywhere else at this time.

Bonjour Kaylene B, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I will be sure to extend your feedback to our Suzette hosts as they will be thrilled to read your comments! We cannot wait to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Centrally located, excellent service

Customer review rating 5.0/5

Renee Couples - Confirmed reviews ALL

Everything was perfect. Staff were friendly and helpful, breakfast buffet a variety of food choices and the bed was heavenly!

Bonjour Renee, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Customer review rating 4.0/5

Leanne M. Couples - Confirmed reviews ALL

Check in was great the room was great. But I was very disappointed I couldn't use my accor card in the bar area. On check in it should be made clear you can't use the accor car for discount in all restaurants within the hotel. I've had my card for 3 years but its had very little use. I am happy to discuss this further if you want to give ma a call 04….

Bonjour Leanne, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. We don't accept the Accor Advantage card in Cuvee while the restaurant is open however when Suzette is closed we do accept the card in the bar. I apologize this wasn't explained to you on arrival. I do apologize that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Well located

Customer review rating 4.5/5

Darren Business - Confirmed reviews ALL

Great stay, as always

Dear Darren M., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Well Located ….

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Well Located hotel…. Friendly staff. Room was nice but simple. Did not feel it was worth the money it cost. Overpriced compared to other hotels.

Bonjour Justine, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Well located. Excellent stay. Amazing food. Lovely people.

Customer review rating 5.0/5

Lahiru J. Couples - Confirmed reviews ALL

We stayed at the Sofitel for two nights. It was an absolute delight to spend our time there. My wife and I enjoyed it. The views from the hotel are amazing. Most of all, everything iconic is located within walking distance.

Bonjour Lahiru, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Hotel was good, checkin no issues. Rooms clean and tidy. Booked the club package but disappointed in the offer in the club lounge. I have stayed at the Sofitel on Collins multiple times and used the club lounge which was impressive. The lounge facility/service/food was sub standard at Sofitel Brisbane Central. Breakfast on the other hand was very extensive which is up to the sofitel standard

Bonjour Linda, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I would love to speak with you further regarding your feedback about out Club Millesime. when would you be free for me to call you? I do apologize that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Ideal stay at Sifitel.

Customer review rating 4.5/5

Deepul S. Couples - Confirmed reviews ALL

Staying in hotels is a unique experience. It’s the way it should be because room service cleans the place. You can ask for cleaner towels. Or other products. I feel like I am taken care of. Especially when we were on holiday, I like Sofitel and typically do not write reviews. But because the holiday is for removing extra stress away. I recommend Sofitel or any other hotel. Ultimately you can say whatever, but a hotel experience is a hotel experience.

Dear Deepul S., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Brilliant

Customer review rating 5.0/5

Paul B. Couples - Confirmed reviews ALL

We always stay at this hotel, the recent upgrade was unexpected

Dear Paul B., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will share your comments with Hannah personally. She is a super star and we are thrilled to have her as a part of our team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Excellent Hotel and stay

Customer review rating 5.0/5

Helen Families - Confirmed reviews ALL

Great check in. Lovely staff. Lounge is open again so a great treat. Platinum status recognised which was appreciated. Two drinks vouchers - no alcohol in rooms as a welcome but two lovely chocolates, two small Perrier water and some tea. Room was lovely with a super view. Overall recommend.

Dear Helen A., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Returning to glory

TripAdvisor rating 4.0/5

jay786750 Business - TripAdvisor review

I stayed here for two nights mainly for work. The hotel accommodated me to bring a guest up to the club lounge for a meeting which was much appreciated. The breakfast is impressive and a high level of cleanliness which can often fall away towards the end of service at other hotels. Pool and deck is relaxing, though you can be close to other guests and since you are surrounded by office towers, can feel there's an audience! Concierge was helpful and everyone I met was friendly and professional. My only gripe was check-in. It wasn't quite the 'welcome back!' I've had in other Accor hotels given my membership but was functional. The special requests weren't met and that's OK, but I think it would be nice to at least acknowledge them? Eg. 'I see you requested x but unfortunately we don't have it'. Why bother asking, to then not even acknowledge? It's OK if it can't be met but to not even acknowledge? I feel that's a let down.

Bonjour Jay786750, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to our Front Office team. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

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