Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 7,202 reviews

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Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,202 reviews

TripAdvisor Rating  4.0/5  5,057 reviews

Screen shot of booking site no good for a matched price.

TripAdvisor rating 1.0/5

Mobile33199259313 TripAdvisor review

I was told when booking direct the Hotel would match any booking site and to send a screen shot of the booking. I did that then they Director of Revenue wanted a shot which includes URL,room type, dates ,rate plan of stay which I had provided. This was all too much I went to another Hotel at a lower rate.

The hotel needs a revamp

Customer review rating 3.0/5

Bianca Business - Confirmed reviews ALL

The staff were helpful, but I found the hotel itself wasn't up to the Sofitel normal standard. It is definitely not 5 star.

Bonjour Bianca, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Thank you for taking the time on the phone this morning, I do sincerely apologise once again. Your feedback is important and as I mentioned, I will escalate this to our relevate department head and ensure we rectify this for the future. As mentioned, please do reach out to myself for any further assistance or if you do choose to stay with us again. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central 04…

Rudely treated

Customer review rating 0.5/5

Carina F. Couples - Confirmed reviews ALL

Had breakfast at Suzette’s an dwas rudely treated by the staff

Bonjour, We really appreciate you taking the time to share this with us and hope that you are returning soon. Our Food & Beverage Services Manager, Morgan has been in contact with you in relation to your feedback. All the best for a magnifique week ahead. Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central 04…

Have stayed at this hotel many times but would consider other option in future

Customer review rating 2.0/5

Matt Families - Confirmed reviews ALL

As a diamond Accor member I get access to the club millesime, family who I was travelling with had to pay the extra cost for this access. Most of the staff were great, the supervisor was an annoying and maybe should find a job he enjoys. As I have stayed their at least a couple of dozen time over last few years and usually enjoy it this time I found this particular staff member annoying and over bearing and would consider another hotel or not using the club in the future.

Bonjour Mr B., Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Thank you for taking the time on the phone this morning, I do sincerely apologise once again. Your feedback is important. As mentioned, please do reach out to myself for any further assistance or if you do choose to stay with us again. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Director of Rooms & Luxury Experience Sofitel Brisbane Central

10th Year Wedding Anniversary Celebration

Customer review rating 5.0/5

Thomas L. Couples - Confirmed reviews ALL

Thank you very much for your polite and friendly service, my wife and I thoroughly enjoyed our recent stay for our 10th Wedding Anniversary at Sofitel Brisbane. We were blessed with amazing views, a complimentary bottle of champagne and nibbles. We celebrated our evening with the delicious seafood buffet dinner. Looking forward to our next visit.

Bonjour Thomas, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhianne Campbell Guest Experience Supervisor rh…

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Other web-users rate our hotel

  • 1,212 reviews 9.5/10 Location
  • 2,588 reviews 7/10 Room
  • 3,356 reviews 9/10 Service
  • 17 reviews 5.4/10 WiFi
  • 1,155 reviews 7.7/10 Food
  • 803 reviews 7/10 Vibe
  • 728 reviews 7.6/10 Amenities
  • 665 reviews 8.5/10 Breakfast

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