Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 8,008 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,008 reviews

Customer review rating 3.5/5

Cheryl R. Couples - Confirmed reviews ALL

The hotel rooms, lobby, bar and restaurant are nice. I was disappointed that there was no water provided in the room.

Bonjour, Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you enjoyed our rooms, lobby, bar and restaurant facilities. However, I am sorry to learn of your disappointment regarding the availability of drinking water in your room. As part of our commitment to reducing our environmental impact, the hotel has moved away from single-use plastic water bottles. In their place, we have installed filtered water machines in every guest room for your convenience, allowing guests to enjoy chilled, still or sparkling water throughout their stay. We have also provided additional refill stations within Cuvee Bar for easy access. We appreciate your comments, as they help us understand where we can better communicate these initiatives to our guests. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Sincerement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

Christopher T. Families - Confirmed reviews ALL

We had a complicated booking, but our check-in host made it uncomplicated. It was nothing less than excellent customer service.

Bonsoir, Thank you for your wonderful feedback especially regarding your check-in experience. We are delighted to hear that our team was able to simplify your complicated booking, make that check-in process smooth, and that Kokoa in particular provided you with excellent service. Your satisfaction is our priority, so it is very gratifying to hear that we delivered for you during your recent stay with us. We hope to welcome you back in the future for another wonderful visit. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.0/5

Daniel R. Couples - Confirmed reviews ALL

The overall stay was great. It was a perfect getaway for my wife and I for her birthday. Having Stephanie's Spa Retreat on level 3 meant that we could arrive, and then my wife could straight away slip away for her massage and facial. It was also nice that the outside pool and jacuzzi were both heated, and having a fitness room on the top floor was a nice touch. The only negatives for me, though, were having to pay $50 just to park my car in the underground carpark overnight. I would have expected that to be included in the room cost. Not to mention, that when we exited the carpark hours before the 24hr limit, we were instead charged $65. We were kindly though, gifted a free drink slip for both my wife and I due to her birthday (thank you very much!), and so opted to take two cans of coke from the minibar in the room. We later were charged $13 randomly, so I can only assume that was for the drinks, as we didn't use any other service. I just got tired of feeling like every little thing cost extra, and at an excessive price (a basic Mars bar in the room was $4! for instance). And no lift in the underground carpark, just stairs. There are other options out there that don't charge extra for parking, have a lift in the carpark, and don't charge excessively for basic snacks. I think it comes off as a bad reflection on an otherwise fantastic location, as the place presents itself as prestigious.

Bonjour, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you and your wife enjoyed your birthday getaway and that Stephanie's Spa Retreat, our heated pool and spa, and the fitness facilities all contributed to a relaxing and memorable experience. It is also wonderful to know that the birthday drinks were appreciated. We are equally grateful for your honest feedback regarding the aspects of your stay that did not meet expectations. We understand your concerns regarding parking charges and the additional fee incurred upon exiting the car park. We appreciate that these costs can impact the overall guest experience, and your comments have been noted. We also regret any confusion surrounding the minibar charges and understand your frustration regarding the perceived value of some in-room items. We continually review our offerings and pricing, and feedback such as yours is invaluable in helping us understand how these are received by our guests. Thank you as well for your comments regarding accessibility within the car park. We recognise the importance of convenient access throughout the property and appreciate you bringing this to our attention. While we are pleased that you found the hotel, facilities and location fantastic overall, we are sorry that these additional charges detracted from what was otherwise a special occasion. We truly appreciate your balanced feedback and hope to have the opportunity to welcome you and your wife back for another stay in the future. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 1.5/5

Andrew B. Couples - Confirmed reviews ALL

Team, Firstly, your staff are amazing, and my deepest thanks must go out to them. However, the hotel itself is not worth the cost that I would have paid if I hadn’t used points, and the suite was significantly below what I expect of the Sofitel brand. The combination bath-shower was mouldy, leaked and had very little pressure. The fixings were old and outdated, and the towels were thin. While the bed was comfortable enough and the turn-down lovely, the bottom sheet had stains and was yellowing. It was very obvious that you had converted two smaller, adjoining rooms into a larger room, but the layouts and proportions did not meet what a suite should reflect. I am overall disappointed and will not be staying again. There are far more practical and value for money options both inside and outside the Accor brand.

Bonjour, Thank you for taking the time to share your feedback. Whilst I am delighted to read your kind comments regarding our team, I am truly sorry to learn that the accommodation itself did not meet your expectations. The concerns you have raised regarding the bathroom condition, room presentation and overall suite experience are disappointing to read and certainly not the impression we wish to leave with our guests. I understand your frustration, particularly when choosing to stay with Sofitel and expecting a level of comfort and quality reflective of our brand. Whilst I appreciate your recognition of our ambassadors and turndown service, it is clear that we fell short in delivering the overall experience you anticipated. I would welcome the opportunity to discuss your experience further and will reach out to you directly via email. Rhianne Campbell Luxury & Guest Experience Manager

Customer review rating 4.0/5

Christine K. Couples - Confirmed reviews ALL

We've stayed multiple times here and really love this hotel for the staff, the service, the breakfast!! and the great convenience to transport and central city. However on our recent stay we were placed in room 2902; this room is directly below the gym and the bed is underneath the weight deck. Although gym hours commence from 6am, users were in there at 5.30 am (and can also be used until 9pm)-not ideal if you are after a relaxing holiday! You can hear weights being repeatedly dropped when the gym is in use. Fortunately we received excellent service from Mew (she has been outstanding through all our recent stays and she is a real credit to the hotel).Mew arranged for us to have an upgrade to a suite for our last night stay, and also sent a birthday bottle of bubbles to the room for my husband 😊.

Bonjour, Thank you for your continued loyalty and for choosing to stay with us again. We are delighted to hear that you continue to enjoy our service, breakfast, convenient location and the benefits available through the Accor app. At the same time, we are sorry that your recent stay was impacted by noise from the fitness centre above your room. We understand how important peace and quiet are when enjoying a relaxing getaway, and we regret the disturbance this caused during your stay. We also apologise that your room was not serviced as expected on the second day. Whilst we are pleased our housekeeping team responded promptly and courteously when the oversight was brought to our attention, we appreciate that this should not have been necessary. Thank you for your kind recognition of Mew. We are truly fortunate to have her as part of our team, and it is wonderful to hear how much her genuine care, attention to detail and personalised service enhanced your stay. We will be sure to share your lovely comments with her. We are especially pleased that she was able to assist with a room change and help make your husband's birthday celebration that little bit more special. We greatly appreciate your balanced feedback and are grateful for your continued support. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Other web-users rate our hotel

  • 1,699 reviews 9.5/10 Location
  • 3,167 reviews 6.3/10 Room
  • 3,836 reviews 8.6/10 Service
  • 38 reviews 6.2/10 WiFi
  • 1,141 reviews 7/10 Food
  • 1,080 reviews 6.1/10 Vibe
  • 874 reviews 8.5/10 Breakfast
  • 819 reviews 5.3/10 Cleanliness

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