Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 8,338 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,338 reviews

Customer review rating 4.0/5

Belinda H. Couples - Confirmed reviews ALL

My husband and I travelled to Brisbane mid February and this was our first time staying at the Sofitel Brisbane. At the end of our stay I had mixed feelings overall. There was some aspects I loved and some that just didn’t feel right. We caught the train from the airport and it was super simple getting into the hotel. The signage was much appreciated as we were not sure where to go. The check-in process was very good and it was a nice touch that the gentleman came from behind the desk to point out where the Club Millésime, breakfast area as well as the lifts all were. We were very grateful for our room being upgraded to a Luxury City View Room. The room itself was large and comfortable and the bed was perfect for a good night sleep. We enjoyed breakfast each morning at Bistro Suzette. This would have been one of the biggest and best buffet setup’s I’ve seen at a Sofitel. It had a fabulous selection of foods. I had wanted to take advantage of the pool while we were there however it rained all weekend. My biggest disappointment was the Club Millésime. It is now located on the same level as the lobby and it is just a closed off section of the main restaurant. For the evening drinks the bar is a section set up at the end of the room. Having the club set up here compared to upstairs doesn’t make it feel exclusive or inviting. The Club Millésime was the only negative part of my stay. All the staff were amazing, included the older gentleman on the door, and the room was perfect.

Bonjour, Thank you for sharing your thoughts regarding your recent stay. We are delighted to hear that you appreciated our convenient location, the check-in experience, and the comfort of your upgraded Luxury City View Room. It is also wonderful to know that you enjoyed the extensive buffet selection at Bistro Suzette. We regret that your experience with the Club Millésime did not meet your expectations. We strive to create a welcoming and exclusive atmosphere for our guests, and your feedback is invaluable in helping us assess how we can enhance this particular aspect of our service. We will certainly take your comments into consideration as we continuously seek to improve our offerings. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Sincèrement, Rhianne Campbell Luxury & Guest Experience Manager

Customer review rating 3.0/5

Peter N. M. C. Business - Confirmed reviews ALL

Check-in was pretty bad. It took a long time. There didn’t seem to be enough staff to handle the 10 that were waiting. The girl who was doing mine kept asking the same questions multiple times as if she was forgetting what I said. And then she still stuffed up some of my details. I was also really shocked to be in a room with a bath/shower combo. It felt very old school. I just wanted a normal shower. I also just wanted a cup of tea but there just seemed to be a coffee machine in the room and nothing to go with the tea bags. Not sure if that coffee machine thing does just hot water. But all I wanted was a cup of tea.

Customer review rating 4.5/5

Rebecca H. Couples - Confirmed reviews ALL

A great experience overall, room upgrade, club access and a lovely dinner in the restaurant. The only negative was the pizzas served on the bar. They were just like cheese on toast. Hardly cooked and soggy, would not order again.

Bonjour, Thank you for your feedback regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your room upgrade, club access, and dinner, and had a great overall experience during your stay. However, we regret that the pizza did not meet your expectations, which we will certainly share with our team to take onboard as we continue to enhance our offerings. We hope to welcome you back again soon for another great stay. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.5/5

Diane W. Couples - Confirmed reviews ALL

Unfortunately just a one night stay as we had an early flight. Very convenient for catching train to airport. Lovely room, sorry it was just one night.

Bonjour, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient for getting to the airport by train, and that you enjoyed your room. We are also sorry to hear about your difficulties with the app, however we are pleased that it did not impact your stay in any way. Your satisfaction is our priority, so to knowing that you would have liked to stay more than the one night is so encouraging for our team. We hope to indeed welcome you back for a longer visit in the future. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

Gordon S. Friends - Confirmed reviews ALL

A very good visit and stay

Bonjour, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Other web-users rate our hotel

  • 1,724 reviews 9.5/10 Location
  • 3,176 reviews 6.5/10 Room
  • 3,940 reviews 8.8/10 Service
  • 36 reviews 5.6/10 WiFi
  • 1,203 reviews 7.1/10 Food
  • 1,081 reviews 6.3/10 Vibe
  • 854 reviews 8.4/10 Breakfast
  • 823 reviews 5.5/10 Cleanliness

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