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Sofitel Brisbane Central Hotel 5 stars

Customer review rating 4.5/5 35,470 reviews

ALLSAFE approved hotel

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Sofitel Brisbane Central
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+ 18 Services

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Four award-winning restaurants and bars within the hotel offer endless choice.

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • BRISBANE AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 brisbane
australia

Tel: +61738353535

Fax: (+61)7/38324741

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.1km / 0.06 miles

  • By train

    ROMA STREET STATION At 0.1km / 0.06 miles

GPS :-27.465352, 153.026299

Our accommodation(s)

Sofitel Brisbane Central provides a retreat from the bustle of the city with its 433 luxuriously appointed rooms and suites. Every room exudes an artistic feel that seamlessly blends contemporary design with refined French elegance. Adorned in an inviting palette of neutral tones, charcoal accents and rich chocolate hues, each room is designed to create a welcoming feeling complemented by the finest French amenities and sumptuous Sofitel MyBed collection.

SUPERIOR ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

SUPERIOR ROOM, 2 Double Size Beds

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room, 2 Double Size Beds, City View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Mini Bar

LUXURY CITY ROOM, 1 King Size Bed, High Floor, City ViewNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

Subject to availability

Our restaurants and bars

THYME2 RESTAURANT

Type of cuisine: Gourmet

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Thyme2 Restaurant offers diners the perfect place to relax, indulge, and celebrate.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Cuvée Lounge Bar

At Cuvée Lounge Bar, discerning champagne tastes are indulged with vintage and non-vintage labels from the world's great champagne houses, complemented by a connoisseur's selection of Australian, European and New World wines and bespoke cocktails.

Menu (PDF)

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 798 m²

  • Maximum capacity: 1056 people

  • Maximum banquet capacity: 580 people

Find out more

Our guest reviews for
Sofitel Brisbane Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

35,470 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,919 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location great service

Customer review rating 5.0/5

Stephen C. Families - 17/06/2021 Confirmed reviews ALL

Always love staying here , great food and bar Nicely appointed

Bonjour Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Outstanding Customer Service from the minute you arrive and leave well done Sofitel.

Customer review rating 5.0/5

Darrell F. Business - 17/06/2021 Confirmed reviews ALL

Exceptional service and attention to detail on making your stay memorable. I couldn’t find a single thing wrong with my stay.

Bonjour Darrell, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Always feel very welcome, great amenities

Customer review rating 4.5/5

Thomas Business - 17/06/2021 Confirmed reviews ALL

2 nights away with work Nice restaurant Wonderful staff

Bonjour Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Well located. Usually a great stay. But disappointed.

Customer review rating 3.5/5

Janice Couples - 17/06/2021 Confirmed reviews ALL

I was sadly quite disappointed on this stay. Over the years always a great experience. But not so much this time. We had multiple attempts to call reception or Valet and failed. Came down stairs in the end to ask questions. Tried to have the drinks and canapés which is offered because the lounge is unavailable over in the bar area and they forgot to bring out the canapés. Very disappointing. Club lounge not being open. No replacements offered for mini bar. As a diamond Member I have spent a lot of money on Accor. I rang bookings and ordered a king room and then to use the suite upgrades that I have in rewards and I paid the extra to have city views. The room was amazing. With all the options that have been taken away I would think you could offer free parking or something. But no. I felt that there was way too few staff on in the areas and it has impacted the s experience a lot.

Dear Janice S., Thank you for taking the time to tell us about your experience at the Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My team has personally reached out to you via email regarding your concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Excellent Locations, Amazing Rooms and Great Facilities

Customer review rating 4.5/5

Seth Couples - 16/06/2021 Confirmed reviews ALL

Enjoyed an excellent long weekend and extended to stay additional night for business trip

Bonjour Seth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Excellent and comfortable. They do everything sobwell

Customer review rating 4.5/5

Jennifer S. Business - 16/06/2021 Confirmed reviews ALL

Bed perfect as usual, room spotless and comfortable, food in dining room and staff are first rate. Excellent stay.

Bonjour Jennifer, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Very Spoilt

Customer review rating 5.0/5

Mark S. Couples - 16/06/2021 Confirmed reviews ALL

We were celebrating our 41st wedding anniversary. We came last year for our40th and were remembered. We opted for an upgrade to a 2 room apartment and loved it. We were spoilt with gifts of Chocolates French Champagne and a good Red. It was the best stay.

Bonjour Mark W, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Nice Room

Customer review rating 3.5/5

Emu Business - 16/06/2021 Confirmed reviews ALL

Stayed in Hotel for 7 nights. Used to stay here years ago prior to Sofitel taking on. The rooms are very good, however still a bathtub shower left over from the past... Staff were extremely pleasant and welcoming. Lobby and Bar great. Room service was the only real disappointment.

Bonjour David, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

good stay

Customer review rating 3.5/5

Natalie C. Business - 16/06/2021 Confirmed reviews ALL

good

Bonjour Natalie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Disappointed we couldn’t go out onto Ann street.

Customer review rating 3.0/5

Jennifer F. Couples - 16/06/2021 Confirmed reviews ALL

Double beds worn out.stains on carpet.our door won’t open,had to wait half hour before we could get in. I think the hotel is in need of a make over.

Bonjour Jenny, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central
Customer review rating 4.5/5

Anonymous Business - 16/06/2021 Confirmed reviews ALL

Very pleasant, unfortunately the room temperature was set at 12 degrees for some reason, set it to 23 degrees and it came good after an hour

Bonjour Nevell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Great Stay

Customer review rating 5.0/5

Anonymous Solo - 16/06/2021 Confirmed reviews ALL

Great Location. Friendly and Professional Staff. Appreciative of the early check-in. Fantastic stay and would definitely recommend.

Bonjour Christy, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Handy and easy access

Customer review rating 5.0/5

Brian Couples - 16/06/2021 Confirmed reviews ALL

All good no problems everything as it should be

Bonjour Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Good location for train transfer

Customer review rating 4.0/5

Pamela Friends - 16/06/2021 Confirmed reviews ALL

One night. Enjoyed the spa and inroom dining. Bed was very comfortable.

Bonjour Pam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Overall better than average

Customer review rating 3.5/5

A W. Solo - 16/06/2021 Confirmed reviews ALL

Overall I enjoyed my stay in your hotel with a few comments for review. Bathrooms require a deep clean or alternatively a facelift-the grouting is looking tired and worn. Suggest you invest in pod machines as sachet coffee is not the norm these days in most better hotels. Thanks for your time. Regards, Angus.

Bonjour Angus, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Ideal Location Close to everything in Brisbane

Customer review rating 4.5/5

Paul K. Families - 16/06/2021 Confirmed reviews ALL

Excellent Staff and attention to detail. We found the concierge team always available and ready to assist with great speed

Bonjour Paul, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Great relaxing stay

Customer review rating 4.5/5

Jordan Families - 16/06/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay. Majority of staff we came across were lovely and very helpful/attentive. It is great that the breakfast buffet has opened up and that the restaurants in general are open more compared to when we stayed earlier in the year. We had room service this time and it was great - food and presentation was lovely! Will definitely be back!

Bonjour Jordan, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Fine

Customer review rating 3.5/5

Naeema M. Families - 15/06/2021 Confirmed reviews ALL

Stay was fine. Have not been able to travel due to COVID. Thought the hotel would have used the opportunity to update the facilities.

Bonjour Naeema, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do hope that I am able to welcome you back in the near future. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

A Delightful Stay in a Difficult Time

TripAdvisor rating 4.0/5

BrisbaneBoy_50 28/03/2021 TripAdvisor review

The Sofitel is a family favourite: it has been the venue for many family celebrations and happy times. My wife and I planned our three day stay well in advance and were looking forward to the experience very much. Alas: the visit coincided with three days of heavy rain and a worrying head cold on my part. The hotel itself, however, was a joy. The fabric of the hotel is occasionally showing its age: the months long struggle to fix the escalator from Ann Street was only a real issue because of the rainy weather. The wonderful lunch and breakfast buffet is also gone - a casualty of Covid 19. Balancing this was the warm courtesy and friendly service of the staff for whom nothing was too much trouble. Our check in was smooth and trouble free; there was a hiccup with the account at departure that was quickly resolved. We look forward to another visit - post Covid this time.

Bonjour BrisbaneBoy_50, Thank you for taking the time to leave valuable feedback for us. We are delighted to hear such kind words about Sofitel Brisbane Central. I do understand the short term difficulty the escalators are causing, we are ensuring the upgrade is going as efficient as possible to avoid delays in reopening. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sofitel Brisbane Central

Our Break Away

TripAdvisor rating 5.0/5

S6526UEthomasr 27/03/2021 TripAdvisor review

We enjoyed our stay at the Sofitel Brisbane Central, it had everything we wanted, we had a wonderful view, the room was spacious. The staff were amazing, so friendly and helpful. The food was very enjoyable, we hope to go back and stay a few more days as this trip was not long enough.

Bonjour S59SHreneet, Thank you so much for taking the time to leave us a review. We are delighted you had such an amazing stay with us. We look forward to welcoming you back in the future! Sincerement, Sofitel Brisbane Central

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