Sofitel Brisbane Central

Customer review rating (ALL Rating) 4.5/5 8,345 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,345 reviews

TripAdvisor Rating  4.2/5  5,101 reviews

Certificate of excellence 2024

Friendly staff

Customer review rating 4.5/5

Bec Families - Confirmed reviews ALL

Dear Bec, Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found our staff, particularly Natasha, to be friendly and accommodating. Your compliments will be shared with the team, as they strive to create memorable experiences for our guests. We appreciate your suggestion regarding the availability of free television stations. While we do provide a range of entertainment options, we understand that this can be a point of consideration for our guests. Your feedback is invaluable as we continue to evaluate our services. We hope to welcome you and your daughter back to Sofitel Brisbane Central in the future for another enjoyable stay. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Disappointed

Customer review rating 2.5/5

Edward J. Business - Confirmed reviews ALL

Bonjour Edward, Thank you for your time on the phone. I truly appreciate the feedback; it is what helps us enhance our services and deliver better experiences. I also want to assure you that we are committed to enhancing our facilities, and a refurbishment is planned in the near future to ensure an improved experience for all our guests. Sincèrement, Rhianne Campbell Luxury & Guest Experience Manager Sofitel Brisbane Central

The best one central Brisbane CBD

Customer review rating 5.0/5

Beom Couples - Confirmed reviews ALL

Dear Beom, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our immaculate facilities and the professionalism of our staff. Your kind words inspire us to maintain our high standards of service and we really hope to welcome you again soon! Sincerely, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Not to standard

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that your experience did not meet the usual standards that we pride ourselves on. We continually strive to provide exceptional service, and I regret that the offerings in the club lounge and the service you received fell short during your visit whilst limitations after the effects of Cyclone Alfred. Your comments regarding staff interaction and food options will be reviewed to enhance our guest experience moving forward. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 2.5/5

Jill W. Business - Confirmed reviews ALL

Bonjour Jill, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I apologise for the water pressure in the taps, I have passed this onto our engineering team to follow up. I also want to assure you that we are committed to enhancing our facilities, and a refurbishment is planned in the near future to ensure an improved experience for all our guests. I have reach out over the phone and left a voicemail, so please let me know a good time to get back in contact with you. I do apologise that your stay could have been better and hope that I am able to welcome you back in the near future. Sincèrement, Rhianne Campbell Luxury & Guest Experience Manager Sofitel Brisbane Central

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Other web-users rate our hotel

  • 1,590 reviews 9.5/10 Location
  • 2,973 reviews 6.8/10 Room
  • 3,967 reviews 8.9/10 Service
  • 28 reviews 7/10 WiFi
  • 1,317 reviews 7.5/10 Food
  • 988 reviews 6.6/10 Vibe
  • 806 reviews 8.4/10 Breakfast
  • 754 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.