Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 8,311 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,311 reviews

Customer review rating 5.0/5

Louise S. Business - Confirmed reviews ALL

From the moment you valet your car, check in and get to your room. The location is perfect to everything you need in the city and beyond. Lounge service is special. Always, always stay at the Sofitel !

Bonjour, Thank you for your kind words regarding your experience at Sofitel Brisbane Central. We are delighted to hear that you enjoyed our prime location and lounge service. Your loyalty is greatly appreciated, and we look forward to welcoming you back for your next stay. Sincerement, Rhianne Campbell Luxury & Guest Experience Manager

Customer review rating 4.0/5

Ebony N. Couples - Confirmed reviews ALL

We love the Sofitel and overall enjoyed a lovely stay once again. We did note that there was no Accor ‘Welcome’ that we have been privileged enough to receive previously. Our room was wonderful and high, however the windows were sealed with duct tape and it was clear that this was in an attempt to seal them from street noise, which unfortunately was not achieved. The shaving/makeup mirror did not work and front desk did not have any awareness of the appliance even being installed to offer a solution. Again, the final interaction being about parking was a letdown, with front desk not asking to validate on checkout which required a trip back up to Reception to rectify. I really wish the parking arrangements could be taken care of when you check in, as leaving on that note always somewhat sours the farewell. Our last stay was perfection, in a pristine room. This time around however, was not as polished as we had expected.

Bonjour, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your overall experience at Sofitel Brisbane Central. However, we regret to learn that certain aspects did not meet your expectations. We sincerely apologize for the absence of the Accor Welcome and the inconvenience caused by the condition of the windows in your room. We appreciate your understanding that we strive to ensure a comfortable environment for all our guests. Furthermore, we acknowledge the issue with the shaving/makeup mirror and your experience at check-out regarding parking arrangements. Your comments will be shared with our team to enhance our guest experience moving forward. We are grateful to you for your continued support and for bringing these matters to our attention. We hope to welcome you back soon for a stay that reflects the high standards we aim to uphold. Sincerement, Rhianne Campbell Luxury & Guest Experience Manager

Customer review rating 5.0/5

Hana L. Families - Confirmed reviews ALL

My fav hotel to stay - 1 night away from home had good time with my little one Great location staff were friendly Bathroom needs some reno but still its well maintained Highly recommended

Bonjour, Thank you for your kind words regarding our staff and the excellent service you experienced during your stay. We appreciate your feedback about the bathroom and will continue to prioritize maintenance to ensure our facilities meet guest expectations. We look forward to welcoming you back soon. Sincerement, Rhianne Campbell Luxury & Guest Experience Manager

Customer review rating 2.0/5

Oscar S. Families - Confirmed reviews ALL

Was not honored my amex credit for $100 for the room charge of parking which I have never had an issue in any other hotel I have stayed at; very disappointing.

Bonjour, Thank you for taking the time to share your feedback. I am really sorry to read about your experience regarding the AMEX credit. I would really appreciate the opportunity to look into this further for you. I will be following up with you via email. Rhianne Campbell Luxury and Guest Experience Manager

Customer review rating 4.5/5

Werner N. Business - Confirmed reviews ALL

Got a nice room upgrade....and enjoyed the services the hotel offers.

Bonjour, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed your room upgrade and found our location convenient for your business needs. Your kind words about our services are genuinely appreciated. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Other web-users rate our hotel

  • 1,750 reviews 9.5/10 Location
  • 3,209 reviews 6.5/10 Room
  • 3,965 reviews 8.8/10 Service
  • 36 reviews 5.9/10 WiFi
  • 1,209 reviews 7.1/10 Food
  • 1,100 reviews 6.2/10 Vibe
  • 872 reviews 8.4/10 Breakfast
  • 829 reviews 5.4/10 Cleanliness

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