Sofitel Brisbane Central 5 stars
Customer review rating (ALL Rating) 4.4/5 3,130 reviews
ALLSAFE approved hotel
The hotel is above Central Station, with direct access to Brisbane Airport.
Award-winning, gourmet restaurant and bars onsite
Brisbane's largest fully-integrated conference venue.
Luxurious French inspired interiors and decor
Outdoor pool, gymnasium and day spa
249 Turbot Street
BRISBANE AIRPORT At 19km / 11 miles
CENTRAL STATION At 0.1km / 0.06 miles
ROMA STREET STATION At 0.1km / 0.06 miles
Check-in from - Check out up to
Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Suzette offers diners the perfect place to relax, indulge, and celebrate.
Bistro Jacque offers guests a bistro-style dining experience with a full-service bar and gaming facilities, including TAB and Keno.
Sofitel Brisbane Central provides a retreat from the bustle of the city with its 416 luxuriously appointed rooms and suites. Every room exudes an artistic feel that seamlessly blends contemporary design with refined French elegance. Adorned in an inviting palette of neutral tones, charcoal accents and rich chocolate hues, each room is designed to create a welcoming feeling complemented by the finest French amenities and sumptuous Sofitel MyBed collection.
100% genuine reviews from our guestsFind out more
Sofitel Brisbane central
TripAdvisor rating 3.0/5
Sumonsyd Business - TripAdvisor review
Very outdated pretty much everything, interior design, quality etc. Restaurant menu very average with very minimum option. Customer service is worse, staff should get trained in Thailand, except couple of staff very attentive. Cleanliness is worse, carpet is full with hair, and common toilet in the main lobby is filthy.
TripAdvisor rating 5.0/5
Jeffrey F TripAdvisor review
Great rooms, great restaurant and great service! The hotel is above Central Station, so if you come by taxi or train it's very easy to access. It's 3 minutes walking distance to the shops and 5-10 to great restaurants, or 15 if you want to travel to South Bank
Bonjour Jeffrey F, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments. I will be sure to let our team know that you rated our service and restaurant as great! I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central
TripAdvisor rating 4.0/5
Neville D TripAdvisor review
Accommodation for my wife [ disabled ] & self, 24& 25Apr22 [ ANZAC Day ]. Booking made Mar22 - room with walk-in shower ]. Arrived 2:30pm, but room with walk-in shower not available until 04:40pm. Had to wait in the foyer for 2+ hours. Hanna, on the desk, tried her utmost to make our wait more pleasant & solve the problem. On check-out, 26Apr22, was an overcharge of $39.00 for breakfast [ we had two breakfasts but were advised by breakfast check-in employee that we were entitled to one free breakfast ]. On check-out, I noticed the mistake & had to advise the desk check-out gentleman of the mistake. Account was adjusted. Thank you for the free parking for two nights - much appreciated. Also for the free parking for our daughter on ANZAC Day who had to care for my wife as I was marching on ANZAC Day. We always stay for two nights for ANZAC Day. Room was of excellent standard, comfortable. Alcohol drinks, very expensive.
Bonjour Neville D, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologize that you had to wait for your room for that long however I am pleased to hear that Hannah did her best to accommodate during that time. We do hope that we are able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central
TripAdvisor rating 3.0/5
ryanmeg2 Business - TripAdvisor review
Arrived at the hotel just after 2 pm to check in as I was attending an awards ceremony being held there. Was told my room was ready and they would contact me once it was. At 4.30 I returned to the hotel to enquire if the room was ready to be told it was and see that my luggage was still sitting in the front lobby on the trolley where I had placed it 2 and a half hours earlier. Was not up to the typical level of service and was very disappointing experience
Bonjour Ryanme2, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologize that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincerement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central
Large Rooms Great Lobby Bar & Restaurant
Customer review rating 4.0/5
Sea R. Families - Confirmed reviews ALL
We booked 3 rooms for my Mum's milestone birthday. The rooms are spacious, perfect for our family to hang out while a baby was asleep. I was told our rooms were all on the same floor before check-in, then again at check-in, yet only two of the rooms were on the same floor. Apart from this, the stay was great and we enjoyed the Lobby Bar and breakfast at the hotel which were fabulous.
Dear Caitlin R., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Aaron will be thrilled to hear you enjoyed his service! I apologize that we weren't able to put all three rooms on the same floor and I will be definitely following up with our Front Office team regarding this. Thank you again for sharing your experience, and we hope to welcome you back soon! Also a Happy belated birthday to your mother!! Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central
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