Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 8,046 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,046 reviews

TripAdvisor Rating  4.2/5  5,136 reviews

Certificate of excellence 2024

Customer review rating 2.0/5

Christa B. Couples - Confirmed reviews ALL

Staff very responsive to our needs and friendly.

Customer review rating 5.0/5

Alexandra S. K. Families - Confirmed reviews ALL

I had an amazing stay at Sofitel Brisbane Central. From the moment I arrived, the service was warm, friendly, and truly memorable. Mew made check-in seamless and welcoming. Kelly was wonderful over the phone when I ordered room service. Roshan at the bar delivered outstanding, personalised service. And breakfast was a highlight thanks to Elif, Alpha, and Yumeka, who made the morning feel special with their genuine care. Every interaction was thoughtful and full of heart. Merci, Sofitel Brisbane — I can't wait to return!

Bonjour, Thank you so much for sharing your delightful experience at Sofitel Brisbane Central. We are thrilled to hear that our team provided you with exceptional service throughout your stay, especially that Mew, Kelly, Roshan, Elif, Alpha, and Yumeka contributed to making your visit memorable and enjoyable. Your kind words will certainly be shared with them, as they reflect our commitment to creating heartfelt experiences for our guests. We look forward to the opportunity of welcoming you back again very soon! Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.5/5

Sherine B. Families - Confirmed reviews ALL

Family weekend. Didn’t get my welcome gift as a gold Accor member though.

Bonsoir, Thank you for taking the time to review your recent stay with us. We are gladyou enjoyed your family weekend here with us, and our prime location in the heart of Brisbane City. However, we are so sorry you did not receive your welcome gift as Gold Accor members, which should be handed out at Reception on check-in, and will definitely ensure we note this for future reference. We hope to welcome you back again in the near future. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Dina B. Couples - Confirmed reviews ALL

We had to wait 2 hours before we could check in.There was no water an hardly anything else in the fridge.We had to ask for the complimentary wine as it was not in the room.When we checked out I looked at the receipt that was emailed an we were charged for the previous people’s mini bar.

Bonjour, Thank you for sharing your experience with us. I sincerely apologies for the inconveniences you encountered during your stay, particularly regarding the check-in delay and the minibar oversight. Ensuring that our guests receive the amenities expected is essential, and I regret that we did not meet that standard. Your feedback will be valuable as we strive to improve our services. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Sarah M. Families - Confirmed reviews ALL

The sofitel service and staff were lovely and attentive as usual, which is why we keep coming back. The room itself this time was not great, it had seen better days.

Bonjour, Thank you for your kind words regarding our service and staff. We appreciate your loyalty; however, I regret that your room did not meet your expectations. Our team continually strives to enhance our facilities, and your feedback is invaluable in this process. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

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Other web-users rate our hotel

  • 1,644 reviews 9.5/10 Location
  • 3,058 reviews 6.7/10 Room
  • 3,825 reviews 8.9/10 Service
  • 34 reviews 6.5/10 WiFi
  • 1,209 reviews 7.3/10 Food
  • 1,053 reviews 6.3/10 Vibe
  • 812 reviews 8.3/10 Breakfast
  • 770 reviews 5.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.