Sofitel Brisbane Central Hotel 5 stars

Customer review rating 4.5/5 34,791 reviews

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Sofitel Brisbane Central
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+ 27 Services

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Four award-winning restaurants and bars within the hotel offer endless choice.

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • BRISBANE AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 brisbane
australia

Tel: +61738353535

Fax: (+61)7/38324741

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.1km / 0.06 miles

  • By train

    ROMA STREET STATION At 0.1km / 0.06 miles

GPS :-27.465352, 153.026299

Our accommodation(s)

Sofitel Brisbane Central provides a retreat from the bustle of the city with its 433 luxuriously appointed rooms and suites. Every room exudes an artistic feel that seamlessly blends contemporary design with refined French elegance. Adorned in an inviting palette of neutral tones, charcoal accents and rich chocolate hues, each room is designed to create a welcoming feeling complemented by the finest French amenities and sumptuous Sofitel MyBed collection.

SUPERIOR ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

SUPERIOR ROOM, 2 Double Size Beds

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room, 2 Double Size Beds, City View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

THYME2 RESTAURANT

Type of cuisine: Gourmet

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Thyme2 Restaurant offers diners the perfect place to relax, indulge, and celebrate.

Menu (PDF)

Lunch

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Cuvée Lounge Bar

Non contractual photo

At Cuvée Lounge Bar, discerning champagne tastes are indulged with vintage and non-vintage labels from the world's great champagne houses, complemented by a connoisseur's selection of Australian, European and New World wines and bespoke cocktails.

Menu (PDF)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 798

  • Maximum capacity: 1056 people

  • Maximum banquet capacity: 580 people

Find out more

Our guest reviews for
Sofitel Brisbane Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

34,791 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,905 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good place centre of city

Customer review rating 4.5/5

Marion C. Couples - 04/04/2021 Confirmed reviews ALL

Friendly staff and a good clean hotel

Dear Marion E C., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Great location

Customer review rating 4.5/5

Anthony Couples - 04/04/2021 Confirmed reviews ALL

Everything as expected. The escort system to get to central station worked well

Bonjour Anthony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Good stay

Customer review rating 3.5/5

Brooke Friends - 04/04/2021 Confirmed reviews ALL

Well Located. I was charged for parking when I did not use the car park which I called and was quickly resolved. The toilet fresher was overwhelming and I couldn’t open the window to disperse the smell

Bonjour Brooke, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Great Spot

Customer review rating 4.5/5

Deborah J. Families - 04/04/2021 Confirmed reviews ALL

Even though our stay was short the service was great and only wish we had more time to stay a few more nights. We will be back.

Bonjour Deborah, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Small improvements possible

Customer review rating 4.0/5

Chris D. Couples - 04/04/2021 Confirmed reviews ALL

Room was nice but a little dated. Very dark too, I feel some lights closer to the windows would have been better. Didn’t diminish my view of the room, but was noticed. The neighbours were smoking causing the hallway to be heavy with smoke smell and They also left the fire door opened with a beer can, presumably to smoke some more. Both issues were raised with the front desk and resolved well and I can only thank the staff for this! We had a late lunch at the bar where the staff member seemed quite unhelpful and disinterested. This wouldn’t have been a problem except for our food then being left by the side of the bar for a noticeable amount of time before being brought out to us. Given we were the only people dining and one of two tables to order a drink in the period between placing our order and getting our food, this was just poor service.

Bonjour Christopher, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Handy location

Customer review rating 4.5/5

Peter L. Couples - 04/04/2021 Confirmed reviews ALL

We celebrated our 50th Wedding Anniversary at the hotel. The staff were friendly and helpful. The meal was lovely.

Bonjour Peter, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Beautiful Room

Customer review rating 5.0/5

Steve Couples - 04/04/2021 Confirmed reviews ALL

When we first stepped in the door, we could smell the cleanliness of our room. The room was beautifully appointed, and very clean, right down to the remote control in a sealed plastic bag. Reassuring in the time we are living in.

Dear Steven C., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central
Customer review rating 4.5/5

Scott C. Business - 04/04/2021 Confirmed reviews ALL

Prefect, attentive staff, professional and in safe Covid free environment

Bonjour Scott, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Conference venue

Customer review rating 3.0/5

Scott Business - 04/04/2021 Confirmed reviews ALL

Was a nice stay with good location. Understand the need for changes for COVID protocols. Only gripe would be to supply some bottled water every day to the room.

Bonjour Scott, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Well located

Customer review rating 4.5/5

Karen Families - 04/04/2021 Confirmed reviews ALL

We stayed over a weekend primarily to visit our daughter who lives in northern suburbs. You were very accomodating especially with parking. Although some things had changed due to COVID it did not bother us our stay was still great and we will return again.

Bonjour Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Great location, friendly staff

Customer review rating 4.5/5

Elizabeth A. Couples - 04/04/2021 Confirmed reviews ALL

Very helpful staff, great food. However, the bed was not comfortable, we fluffed up and rotated the topper but still it was not all that good. Pillows were lovely. Bathrooms are a little dated, but clean. Was very happy that the staff remembered our names and were a pleasure to interact with.

Bonjour Liz, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Great hotel

Customer review rating 4.5/5

Sandy Couples - 03/04/2021 Confirmed reviews ALL

I always luv my stay at Sofitel

Bonjour Sandy, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

First impressions are lasting impressions

Customer review rating 2.0/5

Julie B. Couples - 03/04/2021 Confirmed reviews ALL

We arrived at the hotel and our cases were taken off of us and would be delivered to the room. We went to dinner in the hotel and we’re there for 90 mins, came out and our cases were still sat in reception so we unloaded them and took them to our room. Room very old and the mattress has seen better days - also a shower above the bath, who does that nowadays. Had to ask 3 times for sparkling water to be delivered to our room instead of the wine on offer via the LEscapes deal. A really disappointing experience and not up to Sofitel standards

Bonjour Julie, Thank you for taking the time to tell us about your experience at Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brisbane Central, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

Like the place

Customer review rating 4.5/5

Ozmuth Couples - 02/04/2021 Confirmed reviews ALL

Even it is getting old and need some upgrading it is a Hotel that suits me. It has an excellent location, good service and great F+B. I will be back.

Bonjour Hartmut, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Enjoyable and very comfortable

Customer review rating 5.0/5

Mal C. Business - 01/04/2021 Confirmed reviews ALL

Stayed for two nights for a business trip. All Hotel staff I interacted with were smiling, friendly and helpful. The room was large, quiet, tastefully furnished and with a very comfortable bed. Unlike many Hotels, the room airconditioning was widely adjustable. Check-in was quick and easy with available Hotel services clearly explained. Dinner at the Hotel restaurant was excellent, with great service and quick serving of drinks and meal courses. Room service was fast, by friendly and courteous staff, with a good choice of food and beverages. Check-out was equally quick and efficient. I arrived and departed on the airport train, coneniently located directly adjacent the Hotel. I felt very sad for the Hotel staff who were expecting a big Easter with lots of rooms booked, only to be devastated by mass cancellations due the sudden Brisbane COVID lockdown. I returned to my home in Melbourne for two weeks self-isolation due to the lockdown. I hope thinks pick up again quickly after the lockdown as Sofitel Brisbane is an excellent Hotel.

Bonjour Malcolm, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Good stay as usual

Customer review rating 4.0/5

Paul C. Business - 01/04/2021 Confirmed reviews ALL

Stayed for two nights, used the restaurant twice, second time with family friends along with my brother. Down sides. Dirty corridor which I pointed out twice, with a supervisor walking past it and the housekeeping staff with vacuum cleaners not seeing it or addressing it. A room service tray from about 10.00 pm left outside the room was still there in the morning and up to the time I finally left. Little things but .......

Bonjour Paul, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

Great hotel

Customer review rating 5.0/5

Paula Couples - 01/04/2021 Confirmed reviews ALL

Stayed here 3 times in the last 6 months and can’t fault it. Our new home away from home.

Bonjour Paula, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

A Delightful Stay in a Difficult Time

TripAdvisor rating 4.0/5

BrisbaneBoy_50 28/03/2021 TripAdvisor review

The Sofitel is a family favourite: it has been the venue for many family celebrations and happy times. My wife and I planned our three day stay well in advance and were looking forward to the experience very much. Alas: the visit coincided with three days of heavy rain and a worrying head cold on my part. The hotel itself, however, was a joy. The fabric of the hotel is occasionally showing its age: the months long struggle to fix the escalator from Ann Street was only a real issue because of the rainy weather. The wonderful lunch and breakfast buffet is also gone - a casualty of Covid 19. Balancing this was the warm courtesy and friendly service of the staff for whom nothing was too much trouble. Our check in was smooth and trouble free; there was a hiccup with the account at departure that was quickly resolved. We look forward to another visit - post Covid this time.

Bonjour BrisbaneBoy_50, Thank you for taking the time to leave valuable feedback for us. We are delighted to hear such kind words about Sofitel Brisbane Central. I do understand the short term difficulty the escalators are causing, we are ensuring the upgrade is going as efficient as possible to avoid delays in reopening. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sofitel Brisbane Central

Our Break Away

TripAdvisor rating 5.0/5

S6526UEthomasr 27/03/2021 TripAdvisor review

We enjoyed our stay at the Sofitel Brisbane Central, it had everything we wanted, we had a wonderful view, the room was spacious. The staff were amazing, so friendly and helpful. The food was very enjoyable, we hope to go back and stay a few more days as this trip was not long enough.

Bonjour S59SHreneet, Thank you so much for taking the time to leave us a review. We are delighted you had such an amazing stay with us. We look forward to welcoming you back in the future! Sincerement, Sofitel Brisbane Central

Weekend away

TripAdvisor rating 4.0/5

davoandkas 25/03/2021 TripAdvisor review

Great place to stay as it is central to everything easy to find with lots of facility’s in the complex or sort walk The restaurant had some very good new dishes this trip And the staff are always very welcoming a credit to the management team as well Will be back again soon

Bonjour davoandkas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

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