Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 7,733 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,733 reviews

Customer review rating 3.0/5

Alanna C. K. Couples - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to see that your arrival, check-in and departure experiences were smooth, and that you found our team to be welcoming. However, I am very sorry to learn that the condition of your room did not meet your expectations, nor the standards you associate with Sofitel. Your comments regarding the age of the rooms, bathroom layout, and maintenance concerns such as the cracked vanity are sincerely appreciated. I completely understand how this would impact your overall impression, particularly given your experience within the travel industry. Please be assured that your feedback has been shared with our leadership team, as we continue to review opportunities to enhance and refurbish our guest rooms. Whilst I am glad your short stay was comfortable enough between flights, I regret that we did not leave you with a more favourable impression of our property, and that you would hesitate to recommend us to your clients. Thank you again for your honest and constructive feedback, as well as for your loyalty as a Gold member. We do hope to have the opportunity to welcome you back in the future and provide you with a more fitting Sofitel experience. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Nick Z. Business - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share such a detailed and considered review following your recent stay with us. We truly appreciate your balanced feedback. I am pleased to hear that you found your arrival convenient and check-in smooth, and that you enjoyed aspects of your stay including the pool and spa, as well as elements of the breakfast offering. It is also good to know that you found the room comfortable overall and appreciated some of the in-room amenities. That said, I am sorry that several aspects did not meet your expectations. Your comments regarding the room layout, bathroom configuration and in-room provisions such as coffee and coat hangers are noted and appreciated. We understand how these details contribute to overall comfort, and your feedback will assist us in reviewing these areas. I also regret that breakfast did not fully impress, particularly the pastries and coffee quality. This is certainly not the standard we aim to deliver, and your comments have been shared with our culinary team for review. Thank you as well for your candid feedback regarding the gym facilities and operating hours. We appreciate your suggestions around equipment and earlier access, and these have been noted for consideration as we look to improve our fitness offering. Regarding sustainability, I am sorry to hear your concerns. We take this matter seriously, and your observations will be shared with the relevant teams to ensure our practices are both effective and clearly communicated to our guests. We are grateful for your constructive insights across all areas of your stay. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Don G. Business - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you found your room tidy and clean, and that you experienced friendly service throughout your visit. Your kind mention of Kelly is especially appreciated, I will be sure to pass on your thanks to him. That said, I am very sorry to learn that several aspects of your stay did not meet your expectations. Please accept my apologies for the discomfort caused by the pillows; we understand how important a good night’s rest is and would have been more than happy to offer alternative options had we been aware during your stay. I also regret your disappointment regarding the absence of drinking water in the room. As part of our sustainability initiatives, we have moved away from single-use plastic bottles; however, we do offer alternative options, and I apologise if these were not clearly communicated. Your feedback on breakfast is particularly concerning, and I am sorry that the quality and offering fell short, especially in comparison to your previous experience. This is certainly not the standard we aim to deliver, and your comments have been shared with our culinary team for immediate review and improvement. I further apologise for the delay in receiving your receipt. This should have been handled promptly, and I understand the frustration caused by having to follow this up. Thank you once again for your honest and constructive feedback. We truly value your support and hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.5/5

Niikee S. Friends - Confirmed reviews ALL

Bonjour, Thank you very much for your lovely review and for your continued loyalty as a Platinum member of ALL. I am delighted to read that you enjoyed your stay with us and that our location and style continue to leave a positive impression. It is always a pleasure to welcome returning guests, and we truly appreciate your ongoing support. At the same time, thank you for sharing your constructive feedback. I am sorry to hear that aspects of the room are beginning to feel a little worn, and that your experience was not entirely consistent across all areas, including breakfast, in-room dining and the Executive Lounge. Your comments are valuable and have been shared with the relevant teams as we continue to improve and refresh our offering. I also appreciate your suggestion regarding more vegan breakfast options. This is a very helpful insight, and we will certainly take it into consideration as we look to enhance variety and cater more thoughtfully to different dietary preferences. Regarding your room upgrade, please accept my apologies that this was not available during your stay. As upgrades are subject to availability, we regret that we were unable to extend this benefit on this occasion. Thank you once again for your kind words and helpful feedback. We look forward to welcoming you back again soon for another enjoyable stay. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Jude C. Solo - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you received a warm welcome on arrival and that you were happy with both your room and the view. This is lovely to know. However, I am very sorry for the frustration you experienced at check-in. Waiting at the priority counter without acknowledgement and then being redirected after such a delay is certainly not the experience we intend to provide, and I completely understand your disappointment. Your time is valuable, and this should have been managed far more efficiently. Thank you also for your practical suggestion regarding communication between our concierge and reception teams. This is a very helpful observation, and we will be addressing this internally to ensure clearer coordination, particularly during staff breaks, so that situations like this can be avoided. I do appreciate your understanding and your balanced feedback, and I am glad that the remainder of your stay was comfortable. Thank you once again for your comments and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a smoother and more seamless arrival experience. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Other web-users rate our hotel

  • 1,642 reviews 9.5/10 Location
  • 3,049 reviews 6.3/10 Room
  • 3,641 reviews 8.6/10 Service
  • 36 reviews 5.5/10 WiFi
  • 1,086 reviews 6.9/10 Food
  • 1,049 reviews 6.1/10 Vibe
  • 849 reviews 8.4/10 Breakfast
  • 783 reviews 5.3/10 Cleanliness

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