Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 7,905 reviews

Best price
guarantee
Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,905 reviews

Customer review rating 4.0/5

Mike L. Business - Confirmed reviews ALL

Bed was really soft and uncomfortable. Woke up every morning with back pain due to the dip in the bed. As a request, I have always requested a walk in shower due to my knee with osteoarthritis. Hotel constantly providing shower within bathtub.

Bonjour, Thank you for your feedback regarding your recent stay. We are pleased to hear that your experience was satisfactory overall. However, we regret that the bed negatively impacted your comfort and that the shower arrangements did not align with your request. We will be sure to pass this on to our team to ensure that your preferences are noted and taken into consideration for future visits. Your insights are invaluable in enhancing our services and we do appreciate your feedback. We hope to welcome you back in the future for more comfortable experience. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Suzanne P. Couples - Confirmed reviews ALL

Mostly the stay was great — I have stayed here many times before and with other acccor hotels ,The restaurant was fantastic and most of the staff were amazing— as usual.However had a very unpleasant experience with the duty manager on Saturday afternoon ( I think her name was Ebony) I was making an enquiry about the 2 for 1 meal experience with Accor hotels . She just looked down still on her computer and rudely said NO - no eye contact no explanation— Another pleasant staff member—. Heard this and came over to explain there was 30% off food and 10% off drinks— Question answered , When I asked the duty manager again if they had any reservations for 5.30 pm She didn’t answer me — so I said to her — you don’t look very happy — are you ok? She then rudely ( arrogantly) said I ‘m ok -ARE YOU ??? I said that’s not how you treat a guest —I. walked away . Another lady came up to me — and said I heard all that — that was disgusting . Her name was Lexie and she worked for another Accor hotel— Fairmont I think she said This is the first.time I had ever been treated like this in.a hotel reception ( especially the Sofitel )

Bonjour, Thank you for taking the time to share such detailed feedback regarding your recent stay with us, and for your continued loyalty as both an ALL Gold member and Accor Vacation Club member. I am delighted to read that you enjoyed many aspects of your stay, including your comfortable accommodation, the cleanliness of the hotel, your dining experience at Suzette, and the service provided by the majority of our team. It is particularly rewarding to know that you continue to choose our hotel and Accor properties for your travels. However, I was very concerned to read about your interaction with our Duty Manager. The experience you have described falls well below the standard of professionalism, courtesy and genuine hospitality that we strive to provide to every guest. Regardless of the circumstances, you should have been treated with respect, attentiveness and care, particularly when seeking assistance with a simple enquiry. Please accept my sincere apologies for the frustration and disappointment this interaction caused. I appreciate you bringing this matter to our attention, and I can fully understand why this encounter left such a negative impression on an otherwise enjoyable stay. Your comments have been shared with our senior leadership team for review and appropriate follow-up. I am grateful that another team member was able to assist with your enquiry and provide the information you required. Nevertheless, this does not diminish the poor experience you encountered, and I am truly sorry that your visit was impacted in this way. Thank you again for your valued feedback and for your continued support of our hotel. We hope to have the opportunity to welcome you back and provide the warm, attentive service that you have come to expect from Sofitel. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.5/5

Kevan R. Business - Confirmed reviews ALL

Great stay, comfortable bed.

Bonjour, Thank you for your great feedback following your recent stay. We are delighted to hear that you enjoyed our accommodations, including our nice rooms and the comfortable beds, and had a positive experience with our staff. We hope to welcome you back again soon for another pleasant stay. Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

Linda L. Couples - Confirmed reviews ALL

Weekend breakaway for my husband’s birthday was

Bonjour, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our fantastic location during your weekend breakaway for your husband's birthday. We look forward to welcoming you back for another memorable stay. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 1.5/5

John P. Business - Confirmed reviews ALL

Staff working valet / conceirge were great Check in disappointing. Wasn't spoken to other than sign here then handed a key Have had to follow up invoice being sent out Supposed to be premium hotel of the group but get better service at the budget IBIS

Bonjour, Thank you for taking the time to share your feedback. While I am pleased to hear that our Valet and Concierge team made a positive impression, I am disappointed to learn that other aspects of your arrival experience and service did not meet your expectations. I will be reaching out to you directly via email to learn more about your stay and discuss your feedback further. Rhianne Campbell Luxury and Guest Experience Manager

Other web-users rate our hotel

  • 1,684 reviews 9.4/10 Location
  • 3,108 reviews 6.3/10 Room
  • 3,771 reviews 8.6/10 Service
  • 37 reviews 5.8/10 WiFi
  • 1,120 reviews 7/10 Food
  • 1,072 reviews 6.2/10 Vibe
  • 862 reviews 8.4/10 Breakfast
  • 806 reviews 5.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Brisbane Hotels