Mercure ICON Singapore City Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 5,003 reviews

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Mercure ICON Singapore City Centre - Image 1
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8 Club Street, 069472 SINGAPORE, Singapore

Description

Hotel extras

  • Ideal choice hotel located on Club Street between Chinatown and the Central Business District.

  • Convenient location near CBD, Marina Bay, Suntec City, Bugis, Raffles Place, and Boat Quay.

  • Unlimited high-speed Internet Wi-Fi access on multiple devices.

  • Gym, laundromat and swimming pool, with a restaurant and lobby lounge and bar.

  • Located in the heart of Chinatown with dining, clubbing, chill-out and shopping choices.

Our accommodation(s)

Hotel location

Mercure ICON Singapore City Centre

8 Club Street
069472 SINGAPORE
Singapore

GPS:1.28304, 103.84655

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  5,003 reviews

Customer review rating 5.0/5

Horison P. Families - Confirmed reviews ALL

Everything is perfect, I thought the room will be especially small by manu reviews, but it turns out it was normal and I'm okay with that. Bed is absolutely comfortable and entertainment is pretty varietive

Dear Horison P., Thank you for your feedback. We’re delighted to hear that you found the room comfortable and modern, and that it met your expectations despite previous concerns. It’s great to know you enjoyed the comfortable bed and the variety of entertainment options as well. Your positive feedback means a lot to us. We hope to welcome you back again soon for another enjoyable stay. Sincerely, Thienesh Assistant Front Office Manager

Customer review rating 0.5/5

Natthakan R. Solo - Confirmed reviews ALL

I am very disappointed with my stay. Housekeeping service was unacceptable. I placed the housekeeping sign in the morning on two consecutive days, but my room was not cleaned at all. Bedsheets and blanket were not changed, and I even found a small worm on my bottle of water, which raises serious hygiene concerns. I already emailed the hotel about these issues, but received no response and nothing was resolved. Additionally, the room is not soundproof as requested. I could clearly hear noise from outside and the hallway, including car engines and people talking, which disturbed my sleep every morning. Overall, this is far below the standard I expected from a hotel of this level. Very poor service and lack of attention to guest concerns.

Dear Natthakan R., Thank you for your feedback. We are very sorry to hear that your stay did not meet your expectations and that several aspects of your experience caused frustration. We sincerely apologise that your housekeeping requests were not fulfilled despite placing the service sign, and for the serious concern you raised regarding cleanliness. This is not the standard we aim to provide, and we understand how concerning this must have been. We also regret that your email was not responded to in a timely manner, and we will review our communication process to ensure guest messages are handled promptly. Regarding the noise and soundproofing, we are sorry that external and corridor noise affected your rest. Your comments have been noted for further review. We are also very sorry for the confusion and lack of communication during your check-in experience, particularly regarding your bookings and the delay without updates or apology. Clear communication and proactive service are essential, and we regret that this was not demonstrated. Your feedback has been shared with our housekeeping, front office, and management teams for immediate review and corrective action. We take these matters seriously and will use your comments to improve both our service standards and guest communication. We truly regret that your stay was disappointing and appreciate you bringing these issues to our attention. Sincerely, Thienesh Assistant Front Office Manager

Customer review rating 4.5/5

Wai M. L. Business - Confirmed reviews ALL

excellent

Dear Wai M. L., Thank you for your feedback. We’re delighted to hear that you enjoyed our excellent location and the convenient access to food options nearby. We’re especially pleased to know that Winsandar made such a positive impression by providing helpful and kind service, including guiding you to the MRT station. Your kind words will certainly be shared with her and the team. We hope to welcome you back again soon for another pleasant stay. Sincerely, Thienesh Assistant Front Office Manager

Customer review rating 1.0/5

Kialee C. B. Couples - Confirmed reviews ALL

The location of the hotel is great and easily accessible either by walking or the MRT to all the sights of Singapore. The pool is fantastic to cool off after a long day of sightseeing and huge so lots of space for all. The hotel rooms were very disappointing being too small for comfort. Having 2 people in the room was difficult as there wasn't even enough room to be able to walk past each other at the end of bed. Also, as there is only 1 desk chair and no other option to sit on planning the next day of the sightseeing together in the room entailed either the second person sitting on the bed or floor. We tried to use the lobby to be able to sit together to discuss plans but there was only minimal setting for approx 15 people and being a hotel with 989 rooms these seats were always full presumably because there is nowhere to sit comfortably in your room.

Dear Kialee C. B., Thank you for your feedback. We’re glad to hear you enjoyed our convenient location, easy MRT access, and the swimming pool, which is great for relaxing after a day of sightseeing. We’re very sorry to hear that the room size and limited seating options affected your comfort, especially when traveling as a couple. Your comments regarding space to move around and seating availability in both the room and lobby are appreciated and will be shared with the relevant teams for review. We also sincerely apologise that your ALL membership was not acknowledged during your stay. Recognition of our loyalty members is very important to us, and we regret that this was missed on this occasion. Your feedback will be followed up with our front office team to ensure better consistency moving forward. We truly value your comments and hope to have the opportunity to welcome you back for a more comfortable and seamless experience in the future. Sincerely, Thienesh Assistant Front Office Manager

Customer review rating 5.0/5

Alison C. K. Families - Confirmed reviews ALL

The hotel was well kept, the staff were extremely helpful and friendly, however we struggled to find anywhere to put our two suitcases plus hand luggage in such a tiny room. In addition to this, the bathroom was so small it was a struggle to move in there without bashing your elbows, even though the wash basin was in the room rather than the bathroom. We're not big people either!

Dear Alison C. K., Thank you for your feedback. We’re glad to hear you found the hotel well kept and that our staff were helpful and friendly during your stay. At the same time, we’re sorry that the room and bathroom size made your stay less comfortable than expected, particularly with luggage storage and movement space. As a city hotel, some of our room categories are more compact, but we understand that space comfort is very important, and your comments are appreciated. We truly value your feedback and hope to have the opportunity to welcome you back again in the future for a more comfortable experience. Sincerely, Thienesh Assistant Front Office Manager

Other web-users rate our hotel

  • 8,593 reviews 9.8/10 Location
  • 9,259 reviews 4.9/10 Room
  • 5,269 reviews 7.3/10 Service
  • 102 reviews 7.8/10 WiFi
  • 6,458 reviews 1.8/10 Comfort
  • 2,940 reviews 7.1/10 Cleanliness
  • 2,402 reviews 8.9/10 Vibe
  • 1,821 reviews 6.4/10 Breakfast

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